General Manager’s Quarterly Management Report

Year-End 2003 King County

King County Department of Transportation—Metro Transit Division

Ron Sims King County Executive King County, Washington

Harold S. Taniguchi Director, Department of Transportation 201 South Jackson Street, M.S. KSC-TR-0815 , Washington 98104-3856 Phone: (206) 684-1441 Fax: (206) 684-1224 Internet: [email protected]

Report prepared by: Darwin Campbell, Acting General Manager Transit 201 South Jackson Street, M.S. KSC-TR-0415 Seattle, Washington 98104-3856 Phone: (206) 684-1653 Fax: (206) 684-1778 Internet: [email protected]

Participating Staff: Management Information and Transit Technology Section Peggy Willis, Manager Chuck Sawyer, Supervisor Lisa Durst Libby Krochalis Brad North General Manager’s Quarterly Management Report Year-End 2003

King County Department of Transportation Metro Transit Division 201 South Jackson Street Seattle, Washington 98104-3856 General Manager’s Quarterly Management Report

Table of Contents

Introduction ...... 1 Ridership Transit ...... 1 Vanpool ...... 1 Paratransit ...... 2 Customer Services Customer Assistance Office ...... 2 Rider Information Office ...... 2 Ridematch Services ...... 2 Financial Summary ...... 3 Safety and Security ...... 3 Operating Highlights ...... 4 Capital Program Financial Summary ...... 7 Capital Program Highlights ...... 7

Detailed Financial and Operating Data Revenues ...... 10 Operating Expenditures ...... 11 Capital Expenditures...... 11 Transit Statistics ...... 12 Customer Services ...... 13 Paratransit Services ...... 14 DART Service ...... 15 Vanpool Services ...... 15 Benson Waterfront Streetcar Line ...... 16 Water Taxi...... 16 Operating Environment ...... 16 Metro Transit Employee Information ...... 16 Transit Fleet Information ...... 17 Facilities Information ...... 18 Fares ...... 19 Annual Summary ...... 20

Year-End 2003 General Manager’s Quarterly Management Report

This report presents a summary of transit operating information and financial data for 2003 and other information important to gauging how well the King County Transit Division is doing in providing safe, reliable, cost-efficient transportation services to the King County region. This issue also includes highlights of operating and capital accomplishments during the year.

Darwin Campbell, Acting General Manager Metro Transit Division

Transit Ridership (in Millions) 2003 PUBLIC TRANSPORTATION 100.8 98.9 100 95.3 96.2 SERVICES Sound Sound Sound Sound 80 Transit Transit Transit Transit RIDERSHIP 3.3 2.3 3.8 4.6 million million million 60 million Transit Ridership. The downward trend in ridership since 2000 turned around in 2003, reflecting slow improvement in the 40 Metro Metro Metro Metro regional economy and higher gas prices. Ridership on King Only Only Only Only 20 98.5 95.6 91.5 91.6 County Metro Transit, including service operated million million million million by Metro, was 96.2 million passenger boardings, up 0.9 percent 0 2000 2001 2002 2003 from 2002. Transit ridership on Metro service in 2003 was 91.6 million, about 0.1 percent more than 2002. The turnaround in ridership began in mid-2003. During the fourth quarter, Metro Vanpool Ridership ridership was up by 3.8 percent compared to fourth quarter Revenue Passenger Boardings (in Millions) 2002. 2.02 1.94 Regional Express service operated by Metro for Sound 1.75 1.79 Transit had 4.6 million passenger boardings, a 20 percent increase compared to 2002. This reflected a 16 percent increase in service hours compared to 2002.

Vanpool Ridership. Vanpool ridership of 1.8 million for 2003 was 2.5 percent more than 2002, also reflecting improvement in the regional economy. During 2003 there were 101 vanpool starts compared to 86 in 2002, and there were 105 vanpool folds compared