Spokane Transit Authority 1230 West Boone Avenue Spokane, WA 99201-2686 (509) 325-6000

PERFORMANCE MONITORING AND EXTERNAL RELATIONS COMMITTEE MEETING Wednesday, January 31, 2018, 1:30 p.m. (February Meeting) Spokane Transit Southside Conference Room

AGENDA

Estimated meeting time: 90 minutes 1. Call to Order and Roll Call 2. Public Expressions 3. Committee Chair Report (5 minutes) 4. Committee Action (20 minutes) A. Minutes of the November 29, 2017, Committee Meeting – Corrections/Approval B. Approval of Scope of Work for 2018 Energy Savings Project (Watkins) 5. Committee Action (15 minutes) A. Board Consent Agenda 1. Award of Contract Fluid Management System (Watkins) B. Board Discussion Agenda 1. (No Items being presented this month) 6. Reports to Committee (30 minutes) A. September 2018 Service Revision (Draft Recommendation) (Otterstrom) B. 2017 Communications Plan Recap and 2018 Communications Plan Review (Bousley) 7. CEO Report (10 minutes) 8. Committee Information – no discussion/staff available for questions A. January Sales Tax Revenue Information (Warren) B. December 2017 Operating Indicators (Watkins) C. STA Outreach Update (Bousley) 9. February 28, 2018, Committee Packet Draft Agenda Review 10. New Business (5 minutes) 11. Committee Members' Expressions (5 minutes) 12. Adjourn 13. Next Committee Meeting: February 28, 2018, 1:30 p.m. (March meeting) (STA Southside Conference Room, 1230 West Boone Avenue, Spokane, Washington)

Agendas of regular Committee and Board meetings are posted the Friday afternoon preceding each meeting on STA’s website: www.spokanetransit.com. Discussions concerning matters to be brought to the Board are held in Committee meetings. The public is welcome to attend and participate. Spokane Transit assures nondiscrimination in accordance with Title VI of the Civil Rights Act of 1964. For more information, see www.spokanetransit.com. Upon request, alternative formats of this information will be produced for people who are disabled. The meeting facility is accessible for people using wheelchairs. For other accommodations, please call 325-6094 (TTY Relay 711) at least forty-eight (48) hours in advance. SPOKANE TRANSIT AUTHORITY PERFORMANCE MONITORING AND EXTERNAL RELATIONS COMMITTEE MEETING

January 31, 2018

AGENDA ITEM 2 : PUBLIC EXPRESSIONS

REFERRAL COMMITTEE: N/A

SUBMITTED BY: N/A

SUMMARY:

At this time, the Performance Monitoring and External Relations Committee will give the public an opportunity to express comments or opinions.

Anyone wishing to speak should sign in on the sheet provided and indicate the subject of interest.

RECOMMENDATION TO COMMITTEE: N/A

FINAL REVIEW FOR BOARD BY:

Division Head Chief Executive Officer Legal Counsel SPOKANE TRANSIT AUTHORITY PERFORMANCE MONITORING AND EXTERNAL RELATIONS COMMITTEE MEETING

January 31, 2018

AGENDA ITEM 3 : COMMITTEE CHAIR REPORT

REFERRAL COMMITTEE: N/A

SUBMITTED BY: Pamela Haley, Chair, Performance Monitoring and External Relations

SUMMARY: At this time, the Committee Chair will have an opportunity to comment on various topics of interest regarding Spokane Transit.

RECOMMENDATION TO COMMITTEE: N/A

FINAL REVIEW FOR BOARD BY:

Division Head Chief Executive Officer Legal Counsel SPOKANE TRANSIT AUTHORITY PERFORMANCE MONITORING AND EXTERNAL RELATIONS COMMITTEE MEETING

January 31, 2018

AGENDA ITEM 4A : MINUTES OF THE NOVEMBER 29, 2017, (DECEMBER MEETING) PERFORMANCE MONITORING AND EXTERNAL RELATIONS COMMITTEE MEETING – CORRECTIONS OR APPROVAL REFERRAL COMMITTEE: N/A

SUBMITTED BY: Dana Infalt, Executive Assistant

SUMMARY: Minutes of the meeting are attached for corrections or approval.

RECOMMENDATION TO COMMITTEE: Corrections or approval.

FINAL REVIEW FOR BOARD BY:

Division Head Chief Executive Officer Legal Counsel Spokane Transit Authority 1230 West Boone Avenue Spokane, Washington 99201-2686 (509) 325-6000

PERFORMANCE MONITORING AND EXTERNAL RELATIONS COMMITTEE Draft Minutes of the November 29, 2017, (December) Meeting Southside Conference Room

MEMBERS PRESENT STAFF PRESENT Odin Langford, City of Liberty Lake Steve Blaska, Director of Operations Josh Kerns, Spokane County Roger Watkins, Chief Operations Officer Tom Trulove, City of Cheney (Ex-Officio) Karl Otterstrom, Director of Planning and Development Rhonda Bowers, Labor Representative Beth Bousley, Director of Communications and Customer Service E. Susan Meyer, CEO (Ex-Officio) Nancy Williams, Director of Human Resources Emily Arneson, Community Ombudsman & Accessibility Officer MEMBERS ABSENT Ralph Wilder, Manager Maintenance / Facilities & Grounds Amber Waldref, City of Spokane* John Higgins, City of Medical Lake GUESTS Charles Hansen, Citizen Advisory Committee Member * Chair Mike Kunder, AFSME 3939 President

1. CALL TO ORDER AND ROLL CALL Acting Chair Langford called the meeting to order at 1:33 p.m. Introductions were made. 2. PUBLIC EXPRESSIONS None. 3. COMMITTEE CHAIR REPORT Mr. Langford reported there was no Chair Report. Ms. Meyer offered a few words about Mr. Watkins’ attendance. She advised that Chief Operations Officer is the new title for the position of Director of Operations. She reported that Mr. Watkins started November 27, 2017, and will be working with Mr. Blaska for approximately one month prior to his retirement. Ms. Meyer noted she had sent out a message earlier in the week telling a bit about Mr. Watkins, including the fact that he retired from the Air Force with the rank of Brigadier General and that his responsibility for assets, both human and capital, make him a perfect fit for this position. Mr. Langford thanked Ms. Meyer for her overview. 4. COMMITTEE APPROVAL A. MINUTES OF NOVEMBER 1, 2017 COMMITTEE MEETING

Mr. Kerns moved to recommend approval of the November 1, 2017, Committee meeting minutes; the motion was seconded by Mr. Langford and passed unanimously. 5. COMMITTEE ACTION A. Board Consent Agenda 1. ADJUSTMENT TO BUS PROCUREMENT STRATEGY 2017 Mr. Blaska reported this item is for information only and is being presented to set the stage for Item 2, which requires recommendation to forward for Board approval of an adjustment to the bus purchase strategy. He continued to provide the overview of the current bus procurement strategy, informing of what has worked in STAs favor and how things are progressing to date. He provided an update on battery-electric technology and said that in accordance with the Fleet Replacement Strategy staff will not be pursuing battery-electric buses until some federal grant assistance is obtained. However, he noted that staff is developing a strategy to propose in the CIP process next year that does not require the next investment in battery-electric buses be contingent on federal grants. Performance Monitoring and External Relations Committee Meeting Minutes November 29, 2017 Page | 2

Mr. Blaska reported there might be an opportunity for the ten buses currently programmed for 2020 to be battery-electric. Staff could consider accelerating the replacement buses to arrive late 2019. The reason staff are talking to the committee about this now is because they are asking for approval of six diesel buses and wanted to clarify where that fits in the whole strategy and how staff are looking forward with battery electric investments based on what has been learned in the last eight months or so.

Discussion ensued.

2. PURCHASE OF SIX (6) 40’ DIESEL COACHES Mr. Blaska advised that in accordance with the current CIP, six fixed route coaches are to be purchased now for delivery in 2019. They are available from the Washington State Cooperative Contract (WSCC). Purchasing from the WSCC ensures competitive pricing and saves significant time over the development of specifications, release of a request for proposals, and the awarding of a contract. He reiterated the 2019 coach requirements of six additional coaches in the fleet in order to meet the additional service requirements.

Mr. Blaska noted that staff is recommending Gillig buses. He said STA’s current fleet of 121 buses (with the exception of the 60’ New Flyer buses) are Gillig.

Mr. Blaska reported on the quoted pricing as outlined in the agenda item. He noted the total cost exceeded the budget by $38,168 (1.3%) over the CIP projected cost and said the 2019 Capital Budget would be updated accordingly. Staff is asking the Committee to recommend the Board approve the purchase of six (6) 40-foot diesel powered coaches through the Washington State Cooperative Contract, from Gillig Corporation, for the contract amount of $3,091,193.

Discussion ensued regarding warranty of the computer aided dispatch/automatic vehicle location (CAD/AVL) when installed at the bus manufacturer. Mr. Blaska reported it does not invalidate the warranty for either the video or CAD/AVL systems provided by the manufacturer. Prior to accepting the buses, employees ensure all wiring and systems work. Mr. Blaska confirmed with Mr. Wilder that he had corrected represented the information. Mr. Wilder also informed that when staff install internally, STA pays the system manufacturer to travel to our facility to inspect and validate the installation. Mr. Wilder said it actually saves STA money having it installed at the bus manufacturer. Mr. Langford asked if there were any questions. None were forthcoming. Mr. Kerns moved to approve the Purchase of six (6) 40’ diesel coaches as presented. Mr. Langford seconded and the motion passed unanimously. 3. AWARD OF CONTRACT LAUNDERED UNIFORM SUPPLIES SERVICE Mr. Blaska advised members this contract expires in February 2018. He reported that staff met with vendors to develop a Scope of Work. A Request for Proposals (RFP) was advertised and three responsive proposals were received and evaluated by the committee. The evaluation committee recommends Alsco. He stated that STA’s current vendor, Aramark, had the lowest price, but the higher price for Alsco was offset by the history of issues staff have had with Aramark. Mr. Blaska said staff have experienced some serious issues with satisfaction of the services provided by Aramark during the existing term of the contract. In evaluating the proposals, those items outweighed the price differential and allowed Alsco to score higher. Staff are requesting the Committee recommend the Board award a contract to Alsco to provide Laundered Uniforms and Supplies Service to Spokane Transit, effective March 1, 2018, for a three year term, with two, one-year options as outlined. Mr. Kerns moved to approve as presented. Mr. Langford seconded and the motion passed unanimously. 4. APPROVAL OF SPOKANE POLICE DEPARTMENT AGREEMENT RENEWAL Ms. Williams informed that staff are asking the Committee to recommend the approval of the renewal of STA’s Spokane Police Department (SPD) Agreement. She provided background and context on the item. Ms. Williams said the new agreement stipulates special-emphasis patrolling of the area in/around the STA Plaza. Key times of the day are identified as to when this additional SPD presence would be most effective. The agreement establishes a special communications protocol between STA Transit Officers and the Performance Monitoring and External Relations Committee Meeting Minutes November 29, 2017 Page | 3

Downtown Precinct. She stated the cost to STA of the Interlocal Agreement is $86,900.00 for the term of January 1, 2018, to December 31, 2018, and noted this is the same annualized rate charged under the previous agreements. Mr. Langford asked what STA is getting for the money. Ms. Williams replied that STA receives one designated officer at the Plaza from 2:30 pm – 5:30 pm Monday through Friday, a designated line for our Transit Officers to use to call the Sheriff’s Deputy directly. Ms. Williams noted staff have also negotiated additional training for Transit Officers as outlined in the attached Agreement. The training equates to several thousand dollars per officer, as well as SPD coming in quarterly to provide additional training for our Transit Officers. Discussion followed. Ms. Meyers provided additional historical information on the origins of the agreement. Mr. Langford asked about STA’s liability should an officer respond to an outside business while being compensated by STA. Discussion ensued. Ms. Meyer quantified that STA does not employ the officer. The officer continues to work for the City of Spokane and the Plaza policing is expected to be 3 hours per day at the Plaza but their area to patrol covers a much greater area. She reiterated that the officer does not work for STA, they work for the City and STA provides funds to help provide two officers downtown. Ms. Williams noted there is indemnification language in the agreement added this year by STA attorney, Laura McAloon. Mr. Watkins noted the agreement specifically covers Mr. Langford’s question when it states, “Should a covered loss occur in the fulfillment of this Agreement, the City shall provide payment under the terms of its self-funded insurance program”. Mr. Langford thanked everyone for the explanations. Mr. Kerns moved to approve as presented. Mr. Langford seconded and the motion passed unanimously. 5. STA MOVING FORWARD PERFORMANCE MATRIX AND 2018 PERFORMANCE MEASURES Mr. Otterstrom stated this item represents the Performance Measures for 2018 and the STA Moving Forward (STAMF). He mentioned that he and Steve Blaska would be tag teaming this item. If time permitted, he will show the group the www.stamovingforward.com website. Mr. Otterstrom provided background on STA Moving Forward, including STA’s commitment to votes of improving and expanding public transportation in region. He explained his plan to walk through the elements of how staff tracks projects and how staff shows that progress to the public. Mr. Otterstrom directed members to the STAMF Project Quarterly Progress Report in their folder and reviewed the sheet, explaining how staff are tracking projects. After reviewing a few of the projects and a discussion of timelines, he brought up the website. Ms. Meyer added that the Performance Monitoring and External Relations Committee has the responsibility for reporting STA’s activities and results. As such, members receive this for the first time to see progress for most of the year. She noted staff are open to input if members have any suggestions to consider. Mr. Otterstrom noted staff had worked with the Citizen Advisory Committee on earlier iterations of the format during the summer and this was the final result. After a brief discussion, Ms. Bousley had the opportunity to present the website. She noted it could be accessed via www.spokanetransit.com and reviewed the site is set up, showing ease of use and how to follow progress of projects. She clicked on the Projects tab to bring up an interactive map that allows review of specific projects (past and present) and said individuals can click on those items to get more detail. She noted green check marks represent completed items, blue circles indicate “in progress” (similar to Mr. Otterstrom’s spreadsheet). At the very bottom are links to all documents, project information, including fact sheets, plans and maps, presentations made by staff, etc. She noted it is possible to subscribe to STAY IN THE KNOW to find out about everything that is going on with the projects. Mr. Blaska informed the members about the 2018 Performance Measures, noting staff are asking for the Committee’s approval. Mr. Blaska noted the change in Ridership goals (increased FR, Paratransit, and Performance Monitoring and External Relations Committee Meeting Minutes November 29, 2017 Page | 4

Vanpool) are reflected in the annual strategy previously adopted. Other changes include the On Time Performance (OTP) goal – 2018 staff are recommending 93% for FR and Paratransit. He reviewed other changes in the Performance Measures and noted the complete list of annotated changes are included in the packet. Mr. Blaska said staff are asking the Committee recommend the Board approve these as STA’s Performance Measures for 2018. Mr. Langford asked if there were any questions or discussion. None were forthcoming. Mr. Kerns moved to approve as presented. Mr. Langford seconded and the motion passed unanimously. B. Board Discussion Agenda 1. DRAFT 2018 STATE LEGISLATIVE PRIORITIES Ms. Meyer explained that each year staff contemplates what will be a priority and/or focus for Spokane Transit during the State Legislative session. She noted there is a separate page included in the folder providing a description of staff’s focus for the session from January 8, 2018, to March 9, 2018. She informed that the General Focus includes anything related to Transit Operations, Governance, Public Transportation Benefit Area (PTBA) Regulation, Open Public Meetings Act, Public Records Act, Distracted Driving, Transit Security, Budgets-Transportation/Operating/Capital, Grant Opportunities/Regulations, Human Resources, Pension Funding, Commute Trip Reduction Act, Alternative Fuel Regulations, and Carbon Emission Regulations/Rules. Specific Priorities include: 1) Decision making for public transportation needs to remain in the hands of local, elected public officials; 2) Preserve current state investments in public transportation; 3) Regional Mobility Grants 2017-2019; and 4) Support additional state funding for public transportation (e.g. fleet replacement formula grants) and any other area not already being funded. Staff are not identifying what the funding source is, which is often the case with local government. There is a longer agenda for the Washington State Transit Association and staff will watch and see what they are able to accomplish. Ms. Meyer provided additional explanation regarding the details of the Specific Priorities included on the separate page and said staff is asking to preserve for the Biennium but also any carry forward. Also of note, 2C represents Special Needs formula grants – funding that can be used for Paratransit Service and is a formula grant, which is based on ridership, population, etc. Regional Mobility Grants 2017-2019 were competitive. Kudos to Karl Otterstrom, his team, and all of the staff of STA for being successful with Regional Mobility Grants for which STA compete on a statewide basis. Specifically, a. Spokane Falls Community College Station $2.128M b. West Plains Transit Center $7.05M c. Upriver Transit Center (Spokane Community College) $3M d. Monroe/Regal High Performance Transit $3.925M e. Central City Line (2015-2017 $2.2M carryover) (in addition to the $15M from Connecting Washington package, there is a Regional Mobility Grant 2015-2017 $2.2M carryover) She noted that Cheney provided some priorities, as did Spokane Valley, and the City of Spokane. Staff are always interested in cooperating where there is a shared interest with the cities or counties. STA contracts with government affairs professionals such as Kathleen Collins and have done that for a number of years, noting she is recognized and respected by our legislators. Ms. Meyer said this represents what she is asking the Committee approve as presented. Mr. Langford asked for questions or discussion. None were forthcoming.

Mr. Kerns moved to approve the 2018 State Legislative Priorities as presented. Mr. Langford seconded and the motion passed unanimously. Performance Monitoring and External Relations Committee Meeting Minutes November 29, 2017 Page | 5

6. REPORTS TO COMMITTEE A. Third Quarter Performance Measures Mr. Blaska reported on 3rd Quarter Performance Measures and reminded members that these represent the five priorities that have been approved. The complete set of Performance Measures and status to-date is at the end of the packet. Mr. Blaska reported he would only address the highlighted measures. Discussion ensued. Mr. Blaska asked for comments or questions. Mr. Langford commented that the QC! results for Professional and Courteous is worth a special nod. He said he wouldn’t mind affixing a “well-done” card to each of those divisions and ask them to pass it down the line, telling them Thank you for making everybody look good. Ms. Meyer reported staff would pa