Referral Directory of Services in District Mansehra

REFERRAL DIRECTORY OF SERVICES IN DISTRICT MANSEHRA

Name of Organization Saibaan Development Organization - SDO Tehsil (s) Balakot, Baffa, Mansehra District Mansehra

For queries or to request additional information, please contact:

AAC Coordinator : Muhammad Rafiq Abbasi Contact number : +92-345-9587569 AAC email address : [email protected] Address : House 32, Sector C Ghazikot Township, Mansehra

PROVINCIAL LEVEL

Contact details of focal person/s A Government Services (Name, Designation, Address, Functions/ Services (please also mention functional/ non-functional) Landline, Mobile, Email Address) Rakshanda Naz (Ombudsperson) . Legal Aid and Assistance in Direct Redressal of Sexual Harassment cases Provincial Ombudsperson 1st Floor Benevolent Fund Building . Complaint against Committee; Complaint No: 091-9213093 1. (Harassment at Workplace Act Saddar Road Peshawar . Online Complaint Forum 2010), Khyber Pakhtunkhwa 091-9213093 [email protected] Marvi Malik . Information about job quotas for minorities, PWDs, and transgender Right to Information Additional Assistant Commissioner persons 2. Commission 0997-304936 . Facilitation center Toll Free No. 0800-57784 Kucheri Road Mansehra . Online complaint registry against inefficient government departments . Helpline 1102 3. Zainab Alert App . Reporting Missing Children ADC Mansehra . Wasilla E Taaleem provides financial assistance to support the primary Kucheri Road Mansehra 4. Prime Minister Complaint Cell education of 4 – 12 year old children 0997-301129

. Support to victims of Gender Based Violence (GBV) and PWDs BOLO Helpline 0800-22227 Toll free # 0800-22227 established at . Centralized database of victims of GBV and PWDs across KP 5. Provincial level . Immediate psychological support, referral services . Awareness on basic rights and legal aid in consultation with lawyers panel 24/7 via toll-free number National Commission for Human Sardar Ali khan (Coordinator) . Complaint Registration against Human Rights Violation Rights (NCHR) First Floor, Benevolent fund Building, 6. Saddar Road, Peshawar 0300-9592082 [email protected] National Response Center for DD/Cyber Crime Wing FIA Office, . Restricting online extremist content 7. Cyber Crime (NR3C) / Federal Opposite RMI Hospital Hayatabad, . Prosecuting hate speech Investigation Agency – FIA Phase V Peshawar . Curbing harassment of women on the internet

DISTRICT LEVEL

Contact details of focal person/s A Government Services (Name, Designation, Address, Functions/ Services (please also mention functional/ non-functional) Landline, Mobile, Email Address) . Chief administrative, revenue officer and representative of government Department . Managing overall response of Covid-19, ensuring implementation of Dr Qasim Ali Khan Covid-19 SOPs 8. Deputy Commissioner Office Kuchari Road Mansehra . Domicile Certification 0997-304148 . Awareness raising on Covid-19 . Issuance of domicile, resolving property conflicts . Price control, Monitoring of development schemes Organizing Khuli Kicharees . Transgender and old age person registration . Special Education (Education and Rehabilitation of special children . Establishment of vocational training centers for women empowerment . Financial and Rehabilitative aid for PWDs . Issuance of Disability Certificate Sabir Shah Social Welfare, . Registration of NGOs CSOs 03444533340 9. Special Education and Women . Shelter Homes management (DO SWD Mansehra) Empowerment . Management of Special Schools for Special Children Ghazikot Township Mansehra . Provision of wheelchairs to PWDs . Provision of hearing aids . Transgender Registration for Sehat Insaaf Cards and Rehabilitation . Providing shelter to women who leave their houses due to violence from their family members and face threats to their life

Contact details of focal person/s A Government Services (Name, Designation, Address, Functions/ Services (please also mention functional/ non-functional) Landline, Mobile, Email Address) . Facilitation in filing legal cases . Providing skills to empower women to earn independent . Provide protection to victims of child abuse . Help protect children from all kind of violence through police intervention . Helpline 1121 . Child at Risk Reporting Individually/Referral DO SWD (Sabir Shah) . Providing psycho-social counseling Ghazikot Township Mansehra . Online Complaint Registration 10. Child Protection Unit 03444533340 . Provide Protection to Children at risk . Provision of Shelter Facilities, Health Related Services, Referrals, [email protected] Psychological Counseling. . Helpline 1121 Provides prompt Assistance and Support to children Subjected to violence, Exploitation, Abuse and Neglect. . Dissemination of Information and Guidance in respect of Child Rights . Not functional . Protect and provide shelter to women . Legal aid referrals Superintendent . Medico-legal aid referrals Madam Yasmin Saeed . Providing food and medical treatment 11. Dar-ul Aman 0333-5812674 . Psycho-social Service Referrals . Awareness raising . Providing skill development sessions to women . Any other help to female survivors of violence Irum Waheed . GBV case reporting and follow-up District Committee on the Status 12. Member Committee . Liaison with departments of Women (DCSW) 03111582632 . Awareness raising on human rights Shah Hussain . Implementation of labor laws in industry 13. Labor Department Faisal Plaza, near DHQ, Mansehra . Implementation and assurance of SOP’s 0333-3055564 . Advisory to Factories

Contact details of focal person/s A Government Services (Name, Designation, Address, Functions/ Services (please also mention functional/ non-functional) Landline, Mobile, Email Address) [email protected] . Protection of Children from child labor . Hearing of labor cases through regular and separate session judge . Processing complaints related to bonded child labor, minimum wages, poor work environment . Compensations to labors . Financial assistance to destitute, widows, orphans, invalids, infirm and other needy persons with emphasis on rehabilitation . Educational assistance to needy orphan and stipends for the outstanding, non-affording students for higher professional education . Residential accommodation and necessary facilities for the deserving Maqsood Ahmed . Free medical treatment for indigent sick people, set up free hospitals and 14. Pakistan Bait-ul-Mal 0300-5633953 rehabilitation centers for the poor financial aid to charitable institutions [email protected] including educational & vocational setups. Financial support up to Rs. 100,000/- . Sponsor and promote self-employment schemes . Provision of wheelchairs . Shelter Homes services . Address Teacher issues Tanveer Ahmed Awan (DEO) . Liaison with NGO's 15. Education Department 0997-382271 . Member of District Voter Education Committee Chiti Dehari Mansehra . Address Corporal Punishment issue in Schools . Allocation of funds for District Bar . Increasing the number of girls enrollment in the school Naghmana Sardar . Providing stipend to girls class 6-12 (DEO Female) Mansehra . Early Childhood Education Near Mansehra Public school, Chakia District Female Education . Improving Curriculum and Learning outcomes 16. road Officer . Improving resource allocation 0997-300926 . Adult literacy and Non formal education and Female: [email protected] . Education in Emergencies, Gender Equity, Social Cohesion and Public Male: [email protected] Private Partnership in Education

Contact details of focal person/s A Government Services (Name, Designation, Address, Functions/ Services (please also mention functional/ non-functional) Landline, Mobile, Email Address) . Security and protection to citizens . Home quarantine security . Implementation of all SOP’s in public and private areas Muhammad Iftikhar . Engage communities through Police Liaison Committees 17. Police PAL office 0997391155 . Support to dispute resolution council Butt Pull Mansehra . Services of PAL office. . Women and Children Disk (GBV) Cases . Police Driving School for women . ID lost complaints or Documents Female Desks are available Asif Bahadar (DPO) . Intake of complaint regarding non-registration of FIR or complaint of 18. District Police Officer (DPO) 0997-920106 & 0997-920016 non-cooperation by police in matters of GBV victims DPO Office, Garrhi road Mansehra Head Constable Mansehra . Registration of FIR for cases of violence/ kidnapping Head Constable/ Station House 19. 0997391115 . Investigation and inquiry into facts of a cases of victims Officer Butt Pull Mansehra . Protection to victims of violence Inspector Jamal Zaib . Registration of complaints related to violence against women 0997-920103 . Ensuring provision of protection to victims of violence 20. Women Complaint Cell DPO office Gharri . Helping victims to register FIR, and file case in court Road Mansehra . Police Access Service SMS complaints to 8855 or call at 0800 00400 . Fact Finding Enquiries . Dispute Resolution Mrs. Sajida Tabassam 21. Dispute Resolution Council . Observing/ jury member in dispute investigation 0301-8140435 . Mediation . Conflict Preemption Shakir Ali . Waseela E Taleem Provides Financial Assistance to Support the Primary Benazir Income Support Abbottabad Road, Ghazikot Mansehra Education of 4-12-year children 22. Program 0342-8553328 [email protected]

. Voter registration Mr. Zeeshan District Election Commission . Conduct General Elections Process 23. 0997-302287 office . Conduct Local Govt elections Ghazikot Township Mansehra . Awareness session on importance of vote Mr. Abid (District Incharge . Web Portal for Ehsaas Emergency Cash Near Lari Adda, Karakuram Road, . Issuing CNIC to women 24. NADRA Mansehra . Mobile Van services for CNIC issuance 0997-300418 . Juvenile Card 0997-300318 . Child Certificate/ B-Form . Additional Session Judge has additional charge to hear the child cases 25. Juvenile Court Non-Functional . This separate court is yet not being established and functional . Separate full functional GBV court headed by Female Judge . Hearing of all cases of GBV 26. GBV Court 0997-305145 . Dispute Resolution between (Husband and Wife) . Punishment and Imposing of penalties on GBV cases . Hearing of Divorce and Children cases Hafiz u Rehman . Ambulance services 27. Rescue 1122 Main City, Mansehra . Spray in quarantine centers and other risky areas 1122 . Corona Rescue Helpline 1190 . Door to door awareness through village secretaries . IEC material development and dissemination . Doing assessment for EHSAS Program Assistant Director local Mr. Zia-ur-Rehman 28. . Maintain birth record at VC / NC level, Government 0997-301129 . Wedding record etc. . Village Council Development plan and ensure easy access of basic social services . Screening / Case response Dr. Yasir (Corona Desk Focal Person) . Clinical Surveillance / Community Surveillance Kachehri road Mansehra . Covid-19 contact tracing 29. Health Department 0997-920155 & . Quarantine staff medical services 0333-5594791 . Ambulance service [email protected] . Rapid response team for collection of sample DHO office

. Health Helpline: 1166 . WhatsApp Tele Health Helpline: 0300 111 1166 . Update-to-date Covid-19 Statistics . Covid-19 Emergency Call Center Services . Management of COvid-19 Isolation Wards and Testing Laboratories . Insaf Sehat Card . Maintain and update Central PM-Citizen Portal . Refer issues to concern departments and follow up . Women facilitation at DC office MR. Umair Dil Khan(District . Registering women related issue, GBV etc. Monitoring Officer (DMO) Right to Public Service . Public Facilitation Center Jointly Established by SUNGI and District 30. Near Civil courts, Mansehra Commission Administration 997300604 . Addressing complaints related to government services [email protected] . Overseeing enforcement of KP Rights to Service Act, 2014 . Rabata APP . Hotline: 1800 to register complaint against specified services by RTS . Coordinated actions with civil society organizations, INGOs/NGOs, UN Agencies and donor organizations for promotion and protection of Maqbool Hussain human rights Additional Deputy Commissioner 31. 0997-304936 . Responsible of Action sets four key human rights priority areas Relief and Human Rights Kachehri Road Mansehra. concerning to vulnerable segments of the society i-e protection of women rights, protection of child rights, protection of rights of minorities and protection of the rights of Persons with Disabilities (PWDs) Miss. Bushra Aziz  Provide orphan children shelter, food and recreation Near Hazara University, Dhodial  Provides loving care to the orphans living in SOS village 32. SOS Mansehra  Provide orphans with security against social threats 0342-9461845  Ensure higher education for the children [email protected] . Job-trainings for their better future

TEHSIL – MANSEHRA

AAC Resource Person-1 : Name: Tariq Khan AAC Resource Person-2 : Name: Shahana Bashir AAC Resource Person-3 : Name: Rabia Landline number : 0317-5048376 AAC email address : Email : [email protected] Address : AAC Attarshisha, main Balakot Road Mansehra

Contact details of focal person/s (Name, A Government Services Designation, Address, Landline, Mobile, Functions/ Services (please also mention functional/ non-functional) Email Address) . COVID SOP enforcement Marvi Malik . Take action against the individual, business and institution Office of the Assistant Kachehri Road Mansehra 1. violating SOPs. Commissioner 0344-0996936 . Fine the Shops, malls and other businesses not following SOPs. 0997-300761 . Provision of food items to COVID-19 effected families . Spray in Mosques, Ahsas Program Disbursement Centers, Banks, Syed Basharat Shah (TMO Mansehra) Public Places and area where positive cases reported 2. TMA Tehsil 0997-920063 . Public Awareness on cleanness, and COVID -19 precautions Kuchari Road Mansehra . Installation of Dust Bins and responsible of cleanness at tehsil level.  National Identity Card Abdul Waheed (NADRA Incharge)  Juvenile Card (JV) 3. NADRA office 03005616976  Child Certificate (CRC) Lari Adda Thakra Road Mansehra  Family Certificate . Death Certificate etc.  Regulates tehsil level health facilities 4. Health officer 0997920169 Near Madni Masjid Mansehra 0997-382271 Male . Regulate all education related matters in the district 5. Education Department 0997-390035 Female

Contact details of focal person/s (Name, A Government Services Designation, Address, Landline, Mobile, Functions/ Services (please also mention functional/ non-functional) Email Address)

TEHSIL – BALAKOT

AAC Resource Person-1 : Qudsia Ishfaq AAC Resource Person-2 : Fozia Yousaf AAC Resource Person-3 : Qazi Kashif Iqbal Landline number : 0317-6214764 AAC email address : Email: [email protected] Address : Main Kaghan Road, Banphorra Tehsil Balakot

Contact details of focal person/s (Name, A Government Services Designation, Address, Landline, Mobile, Email Functions/ Services (please also mention functional/ non-functional) Address)  SOP enforcement Hamid Mir  Take action against the individual, business and institution Office of the Assistant 0097-501008 violating SOPs. 1. Commissioner [email protected]  Fine the Shops, malls and other businesses not following SOPs. Near civil court main bazar Balakot  Provision of food items to COVID-19 effected families

 Spray in Mosques, Ahsas Program Disbursement Centers, Sikandar Mansoor Banks, Public Places and area where positive cases reported TMO Kaghan Road Naer GHS Balakot 2. TMA Tehsil  Public Awareness on cleanness, and COVID -19 precautions 0997-501203  Installation of Dust Bins and responsible of cleanness at tehsil [email protected] level. Muhammad Asim Bukhari (DSP)  Maintain law and order situation 3. Police Police Station near Civil Hospital Balakot,  Security management 0997-500205  Containment

Contact details of focal person/s (Name, A Government Services Designation, Address, Landline, Mobile, Email Functions/ Services (please also mention functional/ non-functional) Address)  Home quarantine security for affected cases  Respond to the complaints of violation of child rights, women rights, early marriage, gender based violence etc  Support district administration and TMA in implementing SOPS regarding COVID-19  Detect and bring offenders to justice  Aid and cooperate with other agencies for the prevention of destruction of public property by violence, fire, or national calamities;  Prevent harassment of women and children in public places; . Afford relief to people in distress situations  National Identity Card Muhammad Ejaz  Juvenile Card (JV) 4. NADRA In charge, NADRA Office, Main bazar, Balakot  Child Certificate (CRC) 03459467333  Family Certificate . Cancellation Certificate etc Shams-ur-Rehman . Regulate all education related matters in the district SDEO- Department of Education Tehsil office, 5. Education Balakot 03469680209 Dr. Shaista . Regulates tehsil level health facilities 6. Health Incharge Civil Hospital Balakot 03005648558

TEHSIL – BAFFA

AAC Resource Person-1 : Javeria TAhir AAC Resource Person-2 : Tabita Shergil AAC Resource Person-3 : Toqeer Ahmed Landline number : 0331-9348675 AAC email address : [email protected] Address : Main Siran road, Dadar Shinkiari, Tehsil Baffa

Contact details of focal person/s (Name, A Government Services Designation, Address, Landline, Mobile, Functions/ Services (please also mention functional/ non-functional) Email Address) . COVID SOP enforcement . Take action against the individual, business and institution Office of the Assistant Arshad Mehmood 6. [email protected] violating SOPs. Commissioner Civil Court, Mansehra . Fine the Shops, malls and other businesses not following SOPs. . Provision of food items to COVID-19 effected families . Spray in Mosques, Ahsas Program Disbursement Centers, Banks, Mazhar Muzaffar Public Places and area where positive cases reported 0997-510403 7. TMA Tehsil . Public Awareness on cleanness, and COVID -19 precautions [email protected] Main Bazar Baffa . Installation of Dust Bins and responsible of cleanness at tehsil level.  Maintain law and order situation  Security management  Containment Yaseen Janjuah (DSP)  Home quarantine security for affected cases 8. Police 0997-530455  Respond to the complaints of violation of child rights, women

rights, early marriage, gender based violence etc  Support district administration and TMA in implementing SOPS regarding COVID-19

Contact details of focal person/s (Name, A Government Services Designation, Address, Landline, Mobile, Functions/ Services (please also mention functional/ non-functional) Email Address)  Detect and bring offenders to justice  Aid and cooperate with other agencies for the prevention of destruction of public property by violence, fire, or national calamities;  Prevent harassment of women and children in public places; . Afford relief to people in distress situations  National Identity Card  Juvenile Card (JV)  NIC for Overseas Syed Wahab Shah (Incharge NADRA) 9. NADRA  Pakistan Origin Card 0997-532288  Child Certificate (CRC)  Family Certificate . Cancellation Certificate etc. Incharge Dr. Abdullah . Provide health facility at tehsil level Civil Hospital Baffa 10. THQ 0321-9846162

Abul Samad SDEO Baffa . Regulate all education related matters in the district 03075642808 11. Education Muhammad Ishtiaq Battal 03459550677

Dr- Anas Deputy Incharge . Regulates tehsil level health facilities 03335023484 12. Health 0316-9447056

NON-MANDATED STRUCTURES

Non-Mandated Structures Contact details of focal person/s (Name, Functions/ Services B (recognized by the Designation, Address, Landline, Mobile, Email Government) Address) Nadia Saleem . Address issues of lawyers 0305 8916006 . Free legal Aid for women victims who cannot afford to pay the [email protected] cases of GBV, divorce, custody, inheritance 1. District Bar Association Mr. Tanveer Ahmad Din Awan (Advocate High Court/Former General Secretary District Bar Association Mansehra) 03469609185 . Information about different services available for PWDs at the Equal Access Mobile Phone district, provincial, and national level 2. Application . Database of information about disabled people organizations in the country . Provide Ambulatory Services to emergency patients/ Nearest Edhi center (Abbottabad) 3. EDHI accidental cases 0992-33518

. Minority Rights and Human Rights Activist Luqman Shergils Minority Spokesperson in . Chairman Christmas Action Committee District Kohat 4. 03469654086 District . Raising Issue of minorities as District and Regional level Pakhwal chok Mansehra . Focal Person to coordinate with departments on minority issues . Transgender Rights and Human Rights Activist Nadra Khan . Social Activist Transgender Spokesperson in 5. 03005115050 . Raise Issue of transgender at District and Regional level District Main Bazar Mansehra . Focal Person to coordinate with departments on transgender issues

Non-Mandated Structures Contact details of focal person/s (Name, Functions/ Services B (recognized by the Designation, Address, Landline, Mobile, Email Government) Address) . Member Aawaz District Forum Zahoor Ahmed . Working since 2000 on human rights, health, education, Saibaan Development Sector C Ghazikot Township Mansehra community infrastructure, livelihood and advocacy etc, 6. Organization Ph: No 0997-440528 [email protected] Kamran Riaz  Working on disaster management, health, orphan education 7. Al-Khidmat Foundation Abbottabad road, Mansehra and help poor families, Ph: No 0300-9110832 Mohammad Bilal  Working on PWD,S rights, advocacy campaigns and provide food Behind Madni Plaza Upper Channai, Mansehra to poor families of PWD,S. 8. Right to Live Organization Ph: No 0332-8986781 [email protected] Haji Shaid  Resolve dispute at local level and promote peace and religious Musalihati Committee (dispute 9. Mansehra harmony at district level. resolution committee) Ph: No 0332-8956560 Mrs. Nadia Saleem . Provide legal assistance to vulnerable families. 10. Probono Lawyer Mansehra Ph: No 0305-8916006  Working on Covid 19,community infrastructure, social 11. SRSP Shakil Ahmad 03008110411 mobilization, livelihood, etc. . Working on Covid 19,community infrastructure, social 12. Friends organization Javed Iqbal Ph: No 03008116317 mobilization, livelihood, women rights etc. . Working in health sector, support orphans and provide 13. Helping hand Dr Kiramat Ullah Ph: No 03330927670 equipment to PWD,S.

Media Person Nisar Ahmed Khan Ph. # 0300-9117202 14. . Highlight the social and human rights issues in their Sher Afzal Ph. # 0344-9900552 newspapers. 15. MPA Ahmad Shah Ahmad Shah Ph: No 0300-8111666 . Elected member representing Pakistan Tehreek-e-Insaf. 16. RDSO Dr Munir Ph: No 0331-9818038 . Working on human rights and advocacy for local communities.

Non-Mandated Structures Contact details of focal person/s (Name, Functions/ Services B (recognized by the Designation, Address, Landline, Mobile, Email Government) Address) . Human rights activist. 17. Pro-bono lawyer Toheed Khan Bangash Ph: No 03468993862 . Provide legal assistance to vulnerable families. 18. AKF Fayyaz Ahmad Ph: No 03358368644 . Working on Covid-19 and Disaster management 19. Media person (Zulfiqar Ali) Zulfiqar Ph: No 0322-5252056 . Representative of local news agency. 20. Aurat Association M Azeem Ph: No 0301-8170632 . Working for women rights. . Working for PWDs’ rights and help the orphans and needy 21. Awam Hamdard Foundation Hamza Riaz Ph: No 03028122709 children. Madiha Nazish (Superintendent) 22. Dar-ul-Aman 0333-9893081

Referral Directory Developed in June 2020/ Last Updated in September 2021 Version: 06-Sep-2021