Revue2020 in annuelle review 2020

Together, for 120 years

impacted could benefit from these $123,500 fund, which was distributed to measures without delay. Across Desjardins 19 initiatives for people in need. Message Group as a whole, we processed over We’re especially proud of our Pay It 2.5 million requests to help ease the Forward program, designed to give from the financial burdens of members and clients. consumers a way to help stimulate the local Driving the recovery economy. Launched through the La Ruche caisse chair Québec crowdfunding platform, the program Working together is a basic principle of the generated $200,000 in aid for more than Dear Members, cooperative model that helps to build a better 100 businesses in and Villeray. We’re proud to present this review of our future. As we’ve done for 120 years, and What’s more, Desjardins gave $50,000 to caisse’s main achievements for fiscal continue to do during these trying times, we Solidarité Ahuntsic, CDC Solidarités Villeray year 2020. introduced a number of initiatives to support and the Park Extension Round Table allowing communities and encourage a greener and local charities to provide emergency support We’ve been together for more inclusive economic recovery. to vulnerable and isolated people. 120 years The GoodSpark Fund is one of our flagship We also donated $20,000 to three local It was 120 years ago that Alphonse Desjardins initiatives to jumpstart regional development businesses through the Momentum Fund to planted the first seed that would grow to and socio-economic recovery. The help them fund projects designed to promote become Desjardins Group. On December 6, GoodSpark Fund will run until 2024, recovery, generate growth and protect jobs 1900, Desjardins, along with help from supporting key projects with $250 million in affected by the pandemic. Dorimène Desjardins and a hundred or so funding. It’s a powerful way to support socially fellow citizens, founded the first caisse transformative projects created by members Online special general populaire in Lévis. Subsequently, hundreds of of the community. Its objective is to support meetings caisses sprang to life in and Ontario. initiatives that address key community Due to COVID-19, we had to postpone our For 3 years, it has been our great pleasure at priorities such as employment, economic annual general meeting, which should have Caisse Desjardins du Centre-nord de Montréal vitality, education and the environment. been held in April. As a result, the dividend to support you and your projects. Our caisse Desjardins was there for various spheres of payment was also put on hold, as this was born out of a merger of several caisses that society: $475,000 in financial assistance for requires a vote by members. Wanting to get had been serving Ahuntsic and Villeray for a food banks; a $300,000 donation to L’Appui, this money back to our members as quickly long time—the oldest being founded in 1918. an organization that supports caregivers; an as possible, we rallied to find another way of increase in the Desjardins Foundation holding these meetings. At your service, now more scholarship fund to $1.8 million; support for than ever It took an enormous amount of work over a organizations such as Kids Help Phone/ short period of time to organize online In March 2020, life as we know it was put on Jeunesse, J’écoute. general meetings that would give members hold to help stop the spread of COVID-19. We’ve upheld all our commitments with our their opportunity to vote. This innovative In keeping with its values of solidarity, local partners. Our caisse teamed up with the solution allowed a record number of Desjardins was one of the first financial borough of Ahuntsic-, Caisse members to participate in the democratic institutions to offer relief measures to Desjardins de Bordeaux–Cartierville–Saint- life of our caisse. Our members endorsed members and clients who were hardest hit Laurent and Caisse Desjardins de returning $3.5 million in individual member by the pandemic. Sault-au-Récollet–Montréal-Nord to create a dividends and $515 611 to support We managed the situation showing great $180,000 emergency fund to support community projects and organizations. leadership, offering payment deferrals, 14 organizations as they strive to meet What an inspiring example of how to turn reductions on certain credit card interest essential needs in the community. We also an obstacle into an opportunity! joined forces with Caisse Desjardins du rates, refunds on insurance premiums, Continued on back emergency loans, fee refunds for members Centre-est de Montréal, Caisse Desjardins du who exceeded the number of transactions Cœur-de-l’Île and the borough of Villeray– allowed under their plans, etc. At the caisse, Saint-Michel–Parc-Extension to create a everyone did their part to ensure those Message from the Message from the caisse chair (continued) general manager

A reimagined space Dear Members, Speaking of innovation, we undertook a In 2020, your caisse, like all of Desjardins Group, worked hard to help you get through major renovation project at the Ahuntsic this unusual pandemic period. Never was our mission to improve the lives of people and Service Centre in summer 2020, which communities more important, and that was reflected in our actions every day. ended last February. We believe it is necessary to offer you a next‑level Fiscal year at a glance experience and adapt to your changing 2020 ($M) 2019 ($M) Change (%) banking habits. We are now proud to welcome you in an innovative, inspiring, and Assets 2,403.7 2,243.1 7.2 efficient environment for all your financial Liabilities 2,147.4 2,007.4 7.0 services. You will find the same great advice, while enjoying a brand new approach. Equity 256.3 235.8 8.7 Surplus earnings before member dividends 24.2 23.6 2.4 Preparing the next generation The caisse’s complete financial report for fiscal year 2020 can be found on the caisse website at: of Desjardins leaders https://desjardinscentrenord.com/en/meetings-and-results/. We believe it’s important for the caisse’s Our results show not only how committed members are to our financial services board of directors to reflect the diversity of cooperative, but also how soundly the affairs of the caisse have been managed. These our members and our community. That’s results encourage us to continue our efforts to offer services and solutions that meet why we’ve taken steps to boost the number and exceed your expectations. of young people on the board. With the Young Intern Director Program, one young With business under management totalling $5.05B, up 10% compared to 2019, we’re well person between the ages of 18 and 30 can positioned in our market. To ensure you continue to have the best possible experience as a participate in meetings without necessarily member, we’ll be focusing on delivering innovative products and quality service. We’ll also being elected to the board. A number of be counting on the expertise of all our employees and the many specialists who work at young people have taken part in our Young Desjardins. Intern Director Program in recent years. This past year, we had the pleasure of having Reinventing how we work Célestine Chartier attend our board When everything was shut down, our teams responded right away with a series of meetings. measures to keep our employees and members healthy, while continuing to offer essential services. Acknowledgements To limit the spread of COVID-19, we temporarily reduced our number of open locations and The soul of an organization comes from its in-person business hours. Nothing was overlooked at our sites to make sure we could keep people. Our employees, managers and our staff and members safe – installing Plexiglas and hand sanitizing stations, posting signs directors went above and beyond this year to for maintaining physical distancing, wearing masks, etc. support