Logistics & E-commerce: Logistics challenges for fashion

DSV Logistics SA DSV Group

DSV worldwide:

Headquarters in Hedehusene (Denmark) DSV countries 44’000 Employees – in more than 80 countries

Turnover: 6‘800 Million € 10% 36% Road Air & Sea Ranking: 54% - Worldwide Air & Sea in top 5 Solutions - Europa Road in top 3

2 | DSV DSV in

Head office in (Chiasso)

220 Employees in 6 branches

Schaffhausen Turnover: 80 million CHF Pratteln

Bern

Chavornay

Business segments:

18% Balerna

7% Air & Sea Solutions Road 75%

3 | DSV E-commerce as a logistics service

E-commerce as logistics service:

We play an active role in the whole e-commerce business process.

4 | DSV DSV – BALERNA (South) / PRATTELN (North)

BALERNA Characteristics Warehouse area 20.000 m2 Navyboot, GE, Migros, EMS Chemie, Kappa, Major Clients Ermenegildo Zegna, United Colors of Benetton Number of Employees 81

Number of Loading Docks 14

Daily Shipments +210 FTL/LTL, Customs operations, Specialisation IT-supported warehouse management. Dedicated logistics services Certifications / SQAS ISO, ADR

PRATTELN Characteristics Warehouse area 9.000 m2 Major Clients 3M, Hydac, EMS Chemie, Amcor, Otis, Nespresso Number of Employees 90 Number of Loading Docks 30 Daily Shipments +600 FTL/LTL, ADR and Clima, Customs operations, Specialisation Dedicated logistics services

Certifications / SQAS ISO, ADR

5 | DSV Retail goods management (clothing, footwear, accessories)

• Quality & Quantity Control • Assembly, Order Picking • Pick & Pack • Customized handling of returns and inventory • Labelling • Bespoke services upon request

6 | DSV Customs: our boundaries, our strength

Branches on all the relevant borders allow DSV to offer straightforward solutions for your Customs’ requirements.

Your data are sent and processed safely and quickly via our EDI system connecting you to all DSV branches worldwide at once.

7 | DSV Scenario: simplified bonded warehousing

On arrival in Switzerland your goods can be stored for up to 29 days free of customs duties, after such time you can easily and immediately:

 Re-export them towards other countries

 Import and deliver them in Switzerland

 Keep them on hold free of duties thanks to our bonded warehouse

This layout allows you to re-allocate your volumes keeping a straightforward duties’ accountancy.

8 | DSV Your company keeps moving even when you are resting

To deliver a top quality and fast service we rely on a wide range of express couriers according to the customer’s specific needs.

Capillary coverage of the territory

9 | DSV E-Commerce: Leave the details with us, focus on core business

Photographic & Editing services:  In-house fully equipped studio  On-site professional photographer  Direct editing and uploading of your stock

Multilingual Customer Service & Call/Mail Center (EN-DE-FR-IT):  Assistance on products  campaigns  Audits and customer satisfaction analysis

10 | DSV The US Navy style 330 FTE remains legendary, worldwide even today. Cool, classic casual and elegant. Switzerland In this same spirit, our shoes bear the Asia name NAVYBOOT.

11 | DSV The Brand stands for: Inspiration For us, inspiration goes further than just being creative. Fashion inspiration means creating enthusiasm among our customers for our products.

Dynanism Standing still is not an option for us. We are constantly evolving in order to achieve the best for our customers.

Authenticity We are authentic in everthing we do. We value openness and honesty. They form the basis of sustainable customer relations.

Commitment We make promises our customers can rely on. This commitment builds trust.

12 | DSV NAVYBOOT POSITIONING

Christian Louboutin Ludwig Reiter Jimmy Choo NB Luxury Tods Burberry Bally

Unnützer Michael Kors Stuart Weitzman Premium Tory Burch Hugo Boss K&S Pretty Ballerina Peter Kaiser Medium Michael by Michael Kors Geox MOP

Garbor Buffalo Low

Zara Vögele Dosenbach conservativ elegant fashion trendy

With its clear and unique positioning, Navyboot wants to be accessible to more than just its Swiss customers.

The most fascinating thing about the brand is its global appeal, making it interesting for all international markets.

13 | DSV Multichannel Retailing

Boutique Outlets Wholesale E-Com

Switzerland Switzerland Germany Germany Asia

14 | DSV DSV is our main Logistics Partner

Warehousing Assembly Pick&Pack Cross-Dock

Logistics Inbound Turkey, , Spain, Portugal Outbound Asia, DE, CH E-Com

Quality and Quantity Control

Photoshooting

Customized handling of returns and inventory

15 | DSV The economy changes fast, we have to adapt faster

Flexibility and the ability to adapt our processes to any situation is paramount for us and essential in such a highly variegated e-commerce market.

16 | DSV Thank you

17 | DSV