April 11 2018 I No. 2489 SOUTHERN AFRICA’S TRAVEL NEWS WEEKLY

TRAVEL NEWS WEEKLY TNW6867SD FEATURE FEATURE NEWS NCL COACH TOURS Exciting options for adventure seekers There’s a tour style New commission for agents for everyone INSIDE Page 2 Page 8 Page 10 Long-haul LCC lands in Cape Town

Hilka Birns because of stiff competition from Jean-Michel said Joon would 78cm legroom, latest generation Emirates. As a low-cost carrier, operate three frequencies during the touch screen, USB port and two full OON, the new low-cost carrier of Joon would be able to operate the European summer and five during meals. Trips can be personalised by the Air France KLM Group, has route more efficiently because of its the European winter on the Paris- choosing from 70 seats available on Jchosen Cape Town to launch lower overheads, including a leaner Cape Town route. The main aim was a paying-option basis. its second long-haul operation, with management structure and faster to become a feeder to Air France’s Jean-Michel said Joon the first of three weekly frequencies hub in Paris. Travel agents will be differentiated itself by offering from Paris-Charles de Gaulle “As a low-cost carrier, Joon able to book Joon under the Air what he termed a “new generation touching down in the Mother City on will be able to operate the France code. travel experience”, featuring April 3. Joon flights have a three-class “personalisation options, Joon launched only in December route more efficiently because configuration. Business class competitive pricing, different levels last year, and its first long-haul of its lower overheads.” features 30 two-metre-long lie-flat of comfort and a wide set of service was introduced on March 25 seats, HD touch screens, audio choices”. “For example,” he said, with a daily Paris-Cairo flight. turnaround and therefore greater reduction headsets and full service “Joon offers one-way or round-trips Speaking at press briefing in Cape productivity of aircraft equipment. In haute cuisine. Premium economy with à la carte fares, with or without Town on April 4, ceo, Jean-Michel addition, a change of aircraft from has 21 seats – 49cm wide with baggage, that you can modify or Mathieu, said Joon was taking over Air France’s A330 with 208 seats 99cm leg-room – a comfort kit, not for an experience completely the Cape Town route from Air France, to Joon’s A340-300 with 278 seats welcome drink and starters and adapted to your needs.” A special whose thrice-weekly Cape Town meant a 25% capacity growth on the desserts inspired by business class. 20% discount applies to Joon fares service had become unprofitable route. Economy class has 227 seats with To page 16 New fraud screening product could save millions

Candice May Worldwide Group, says the South African travel agent industry alone TRAVELPORT has teamed up with loses millions of rands per year. ACI Worldwide, a leading provider Otto de Vries, ceo of Asata, says he of electronic banking and payment has seen genuine commitment from solutions, to launch Travelport all stakeholders in the travel industry Authorize Plus, an intelligent fraud to mitigate fraud. Commenting on the control and settlement solution for its new solution, he says, “Any product airline and agent customers to reduce that helps to manage fraud and industry losses. benefit airlines, agents and the trade According to Iata, the global airline should be applauded.” Taking Turkish to new heights industry incurs losses of $1bn Travelport Authorize Plus is an (R12bn) annually from fraudsters airline-driven product, meaning that Turkish Airlines is to buy at least 50 wide-body aircraft and is also using stolen, compromised or fake agents can only make use of it expanding its network with a new route to Freetown, Sierra Leone, its credit card details to buy airline on tickets bought on airlines that 52nd African destination. Pictured here is Turkish Airlines new gm – tickets. Dinesh Naidoo, group have implemented it. Once it is Johannesburg, Adem Ekmekci. Photo: Shannon Van Zyl operations director of Serendipity To page 16

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Gulf carriers, FlySafair eat NCL announces new agent into SAA market share commission Tessa Reed internationally, Qatar and Emirates have Candice May brings NCL in line with Royal commission on April 1 after OVER the last five achieved considerable Caribbean and Carnival it re-evaluated the structure years, SAA has lost gains. ORWEGIAN Cruise Cruise Lines. Royal Caribbean of commissions when clients considerable market SAA’s loss in revenue Line (NCL) will start originally began protecting redeem future cruise credits. share – 23, 45 and 71 for the year ending Npaying travel agents commissions on credits due Carnival Cruise Lines said percentage points in March 2017 has been commission on cruises to the turbulence brought on it introduced the change to the domestic, regional partially attributed to booked after June 2 using by the hurricane season last ensure it continued to provide and international space this loss of market future cruise credits issued year. profitable opportunities for respectively. share. Other factors by the cruise line. Royal Caribbean then its hard-working travel agent In the domestic space, cited include currency This new commission started paying the new partners.  SAA’s loss of market fluctuation and Brent share has coincided with crude prices. the entrance of FlySafair The airline reported and market share gains a R5,6 billion loss HWT to incubate strategic by Mango. Regionally, for the period, more Ethiopian Airlines and than three times the Air Namibia have seen R1,5 billion reported developments market share gains and the previous year.  Sarah Robertson it close to the consortium’s out across the Harvey management team. group,” said Lidia Folli¸ceo of HARVEY World Executive Harvey World Executive BidTravel. Travel will act as incubator Travel is the only BidTravel- Anneke Jordan, gm Rubes® By Leigh Rubin for the group, testing out new owned Harvey office and of Harvey World Travel, technologies and strategies is one of the group’s larger confirmed that the first before implementation is branches. technology incubation rolled out to the entire HWT “The relocation will enable had already begun, with group. us to test run new initiatives plans to roll out the new The branch relocated to at our flagship store and developments to the rest the BidTravel head office to successfully adapt them of the group toward the premises in Girton Road, to suit an SME business end of April, should it prove Parktown, last month, placing model before rolling them successful.  SA twist added to Venice cruise CRUISES International has Oceania’s five-star Marina; a cocktail function with Jenny partnered with South African all meals, speciality coffees, Morris and special guest, Kurt chef, Jenny Morris, to offer the waters and soft drinks; Darren. seven-night Jenny Morris Food two exclusive cooking The cruise will visit Naples, Cruise, departing from Venice demonstrations by Jenny Ravenna, Rome, and Venice, on October 26. Morris; a welcome bottle of in Italy; Messina, Sicily; Corfu, It will include seven nights’ champagne in the room on Greece; Kotor, Montenegro; accommodation on board arrival; pre-paid gratuities and and Zadar, Croatia. 

Helen Johnston selects the top specials from Travelinfo

 Travel Vision. Fabulous Las Vegas offer from R18 306pp sharing. Offer includes return flights departing Johannesburg, approximate taxes, return transfers and four nights at the Circus Circus Hotel. Valid between April 22 and May 17.  Mozambique . Diamonds Mequfi fly-in package from R20 990pp sharing. Offer includes return flights departing Johannesburg, approximate Founding Editors: taxes, return transfers and seven nights’ accommodation with breakfast, John H Marsh (1914-1996) Leona Marsh (1923-2003) lunch, dinner, selected drinks, 30-minute windsurf lesson and more. EDITORIAL TRAVEL NEWS WEEKLY Valid until June 30. Editor: Tessa Reed [email protected] www.etnw.co.za  Beachcomber Tours. Early booking offer from R14 380pp sharing. Features Editor: Michelle Colman [email protected] Offer includes return flights departing Johannesburg, approximate Published by Publisher: Natasha Schmidt [email protected] Travel & Trade Publishing (Pty) Ltd Journalists: taxes, return transfers and five nights’ accommodation with breakfast, Printed by Juka Printing (Pty) Ltd Candice May Sarah Robertson lunch and dinner daily. Valid between July 23 and September 28. Phone: (011) 327-4062 Hilka Birns  The Holiday Factory. Zanzibar early-bird discount from Fax: (011) 327-4094 R15 200pp sharing. Offer includes return flights departing E-mail: [email protected] Photographer: Shannon Van Zyl Johannesburg, approximate taxes, return transfers and seven nights’ Web: www.nowmedia.co.za Production Editor: Ann Braun Address: Now Media Centre, accommodation with all meals and selected drinks daily. 32 Fricker Road, Illovo Boulevard, GROUP PUBLISHER Book by April 30. Valid for travel between April 1 and June 30. Illovo, Johannesburg. David Marsh [email protected] PO Box 55251, Northlands,  Fly to Kimberley on Airlink. Fly between Johannesburg and Kimberley 2116, South Africa. from R460 (one way, excl. taxes). SALES Sales Director: Kate Nathan [email protected] Ad Co-ordinator: Anthea Harris [email protected]

PRODUCTION For the record Design Head: Dirk Voorneveld In the April 4 issue of TNW, in the article ‘International Cape Town bookings in freefall’, we incorrectly SUBSCRIPTIONS Circulation: [email protected] implied that international arrivals to Cape Town were in decline. This is not the case as arrivals are on the increase. It is forward bookings for Cape Town that have declined. We apologise for the error.

2 n Wednesday April 11 2018 QUICK READ FOR DECISION-MAKERS TNW8602SD NEWS A snapshot of the week's airline news Virgin Australia plans SYD-HKG flights Hilton cuts comm for groups VIRGIN Australia plans to operate a daily return service between Sydney and Hong Kong from the middle of this year, subject to Candice May that it would reduce for the hotel owners and approvals. The flight will be operated by an A330-200, featuring commissions on group a need to reinvest in their Virgin’s award-winning business class, ‘The Business’. The service ILTON Worldwide will bookings at its US and properties. will connect with Virgin Atlantic Airways’ Hong Kong-London service. reduce standard hotel Canada properties on Lois Graham, head of Hbooking commissions March 31. meetings and events at Etihad announces second daily Rome service on group bookings made by BCD Travel, says Hilton’s travel agents and meeting announcement is not entirely ETIHAD Airways has added a second service to Rome on Mondays, “Bookings made planners at its US and before October 1 will surprising considering Wednesdays, Fridays, Saturdays, and Sundays. Tuesday and Thursday Canada hotels from Marriott’s last month. “With flights will be added from May 1 bringing the service to twice daily. 10% to 7%. still receive the 10% large hotel brands citing Etihad has also confirmed that flights between Abu Dhabi and Bookings made before commission.” distribution costs growing Entebbe were cancelled from March 25 following an assessment of October 1 will still receive faster than group revenue the route’s performance. In other news, the airline’s baggage policy the 10% commission. Marriott’s commission channels, we do expect is now weight-based rather than number of bags, excluding Africa, Partners will still be able cut does not apply to that other hotel groups will the US and Canada. to negotiate different deals travel agents outside the follow suit in due course, with Hilton. US, but Hilton’s does. In a especially for properties in Delta reaches Boston milestone Hilton’s decision follows statement, Hilton said the the US and Canada, where DELTA Air Lines will launch a daily Las Vegas service from Boston Marriott International’s reason for the commission the trend seems to be at in October, its 50th non-stop destination from the airport. A B737- announcement last month cut was to reduce costs the forefront.”  800 will be used on the route, with 16 seats in first class, 36 in Comfort+, and 108 in economy. Delta will also operate a daily, flight from its Salt Lake City hub to El Paso, Texas, starting October 1. Trafalgar introduces Harry Potter-themed tour

Sarah Robertson at Kings Cross Station in through Scotland, which London, Hogwarts Great was inspired by the popular TRAFALGAR has launched Hall, which was filmed at Outlander series, and now a Harry Potter-themed tour Oxford University, and a to launch Wicked Spells and with a once-off departure on guided tour of Malham Cove Wretched Secrets. August 19. where Harry and Hermione Other Trafalgar tours Wicked Spells and hid from Voldemort. visiting filming locations of Wretched Secrets is a Trafalgar has noticed a the up-and-coming movie 13-day tour priced from growing trend of clients season, include the WW1 R48 607 per person showing interest in ‘set- and WW2 Battlefields tour sharing, which travels from jetting’ tours recently and that visits many sites from London through Oxford, often promotes existing the movie, Dunkirk. The Cheltenham, the Lake tours as options for movie Castles and Kilts Experience District, Glasgow and buffs to visit many of visits the Lake District Edinburgh, taking in various the locations where their where Beatrix Potter was film locations, studios and favourite films were shot. inspired to create Peter souvenir shops linked to the The growing popularity Rabbit, and the Best of the popular children’s films. of this market inspired Italian Lakes tour visits the Tour highlights include Trafalgar to launch its region where Call me by your a visit to Platform 93/4 popular Highland Trail name was filmed. 

Travel enterprises score well in transformation OVER half of travel for black women across all “We are extremely enterprises with a B-BBEE levels of management. encouraged by the report’s certificate are at level one Achieving total findings that indicate that or two, while, on average, black participation, travel enterprises have travel enterprises have according to the study, largely achieved excellent 40% black and 25% black particularly at middle scores on their Tourism female ownership. and senior management B-BBEE scorecards. While These are some of levels, requires more the positive results have the insights from a focus. However, the exceeded our expectations, study conducted by proportionately high we recognise that Grant Thornton and percentage of black and further transformation commissioned by Asata. black female personnel at is still required for the The study also found junior management/travel travel industry to reflect that large enterprises consultant level was seen South Africa’s racial had achieved the Tourism as a positive indicator for demographics,” says Otto B-BBEE scorecard target the manager pipeline. de Vries, Asata ceo. 

To the point

The Capital Hotels and Apartments opened The Capital On The Park, in Sandton on April 1. It has 75 standard rooms; five studio apartments; 125 one-bedroom apartments; and 100 two-bedroom apartments. The conference room can accommodate 500 delegates and there are four boardrooms, and a multi-functional room. Dining includes the Grab and Go deli, a champagne bar, a coffee shop, a restaurant, alfresco dining on the deck, and 24-hour in room dining. It will also have an in-house convenience store. TNW8642SD

4 n Wednesday April 11 2018 QUICK READ FOR DECISION-MAKERS TNW8621SD es. Here is the latest news in domestic tourism. ss all SA provinc hotels acro has 54 Hotels Lodge Sha’p-sha’p: (Sharp-sharp) (a) City kker! A South African term used to express l is le Loca our good health and well being.

FlySafair ups capacity FLYSAFAIR will increase total to 14 aircraft. its overall capacity by The first new aircraft just over 25 000 seats a is already loaded on month after adding two the airline’s schedule new-generation Boeing 737 and will operate on 800s to its fleet. the Johannesburg-Port The new aircraft were Elizabeth, Johannesburg- scheduled to enter service East London, and last month and late April, Johannesburg-Cape Town and will see the airline’s routes, as well as the B737 800s increase to Johannesburg-Durban route five, upping the fleet on weekends. Sibaya Sun Park has opened on the KZN North Coast. Photo: Sun International New mega venue opens in KZN Amphibious wheelchairs IBAYA Casino & stage large events, Sun Park venue with the flexibility of improve beach access Entertainment Kingdom features a semi-permanent, an outdoor space. The Sun TO CREATE awareness and The main objective is to Shas opened a new flexible structure built around Park grid spans 2 400sqm make local beaches universally create awareness and achieve expansive, multi-purpose a grid that can be arranged and the marquee, 1 759sqm. accessible to people with universal access to Blue Flag venue, Sun Park. into multiple configurations. There is also a large grass disabilities, the Wildlife and beaches through improved Constructed in response It incorporates a marquee area on the east side of the Environment Society of South infrastructure and amenities. to a growing demand on structure and deck, offering structure. The infrastructure Africa has donated amphibious The City of Cape Town, the North Coast of KwaZulu the facilities and support offers water, electricity, WiFi, wheelchairs to four coastal Overstrand, Bitou and Kouga Natal for a versatile facility to services of an indoor events an office and storage space. municipalities in the country. municipalities were identified The wheelchairs’ unique as recipients for the chairs, design lets them move easily based on their existing on the sand, as well as enter disabled access to beaches Fossil footprints discovered in and float in the ocean, giving and on their commitment visitors with disabilities the to making their Blue Flag Western Cape opportunity to enjoy local beaches useable for all beaches. people. LAST month saw estimated that the tracks must-see destination for the discovery of late were made around 90 000 heritage tourists. Pleistocene hominin tracks years ago by what was Globally, South Africa is Kulula.com introduces along the Cape south most likely homo sapiens, positioned as a place of coast. when the shoreline was great heritage significance, on-board card payments The research team, probably 2km out. says Western Cape led by Dr Charles Helm, Considered the West Minister of Economic KULULA.COM has available on all kulula.com’s discovered up to 40 tracks Coast equivalent of the Opportunities, Alan Winde, followed FlySafair’s lead in flights. It accepts all Visa in the form of natural casts Cradle of Humankind, the and “will no doubt become introducing on-board card and MasterCard products, on the ceiling and walls of fossil site will add to South one of the treasures in our payments. meaning that payment can a 10-metre-long cave. He Africa’s positioning as a heritage chest”. The new cashless be made with either a credit transaction service is or debit card. 

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6 n Wednesday April 11 2018 QUICK READ FOR DECISION-MAKERS WHO IS CLAUDETTE THORNE The eternal academic provinces. Here is the latest news in domestic tourism. across all SA 54 hotels els has In the latest Who Is… Tessa Reed chats to acting country manager ge Hot ity Lod er! C for Travelport, Claudette Thorne. lekk al is Loc ITH four degrees like a bug that bites you That was just over four and further studies and you will never leave’,” years ago. “Elements like Won the horizon, she says. She spent about operations, marketing, a passion for travel and 18 months in the industry and sales can be applied a relentless drive to before returning to the across industries,” she persistently outperform mining industry. Even if says. herself, it’s not surprising she didn’t know it at the She registered for a that Claudette Thorne, time, she had been bitten. doctorate last year, but acting country manager of Claudette had been has put that on pause to Travelport, has managed working in the mining focus on her new role. to scale the heights of the sector in West Africa when She says while some travel technology industry. she decided to come back people question the point She describes herself as to South Africa. “I was of having a PhD in the an eternal academic and looking for something to travel industry, it’s always wildly ambitious. It shows. do and I didn’t want to been on her list. “At my Claudette attributes a get into mining in South very first graduation I saw lot of her achievement to Africa, so I reached out someone get on stage her parents and in turn to some of my travel with that red cloak and I says that her greatest colleagues and then joined just said to myself: ‘I have achievement will be the travel industry again.” got to have that one day’.” to impart half of the knowledge and love that her parents gave to her, as ADVERTORIAL a mother one day. She grew up on the West Rand and is the daughter of an engineer and a business analyst – parents who instilled in her a desire for learning. She has two older brothers, making her the baby of the family and the only girl. “Initially, when I finished school, I wanted to Turkish Airlines goes direct to Aqaba become a flight steward,” “Some of the people I met in the travel industry Turkish Airlines has added direct flights, three times a week, from she says. “I have always Istanbul to Aqaba in Jordan. Aqaba becomes Turkish Airlines’ second had a passion for travel. said: ‘Be careful, because travel is like a bug that direct destination in the country, supplementing the regular service to As a family we travelled bites you and you will never leave’.” the capital, Amman. extensively. Every school Claudette Thorne Aqaba, Jordan’s port city and its famous window on to the Red Sea, is holiday, my parents would popular with tourists and holiday makers. take us somewhere in finance and operations. employer decided to move There is a special offer for Miles&Smiles members* for Turkish Airlines’ different.” She spent time working its offices that led to her trips to Aqaba, completed by 11th June 2018, of a 25% reduction in the But Claudette finished and gaining experience first foray into the travel miles needed to redeem either award tickets or upgrades. school early and was too before deciding she industry. young to join an airline. wanted to develop her She decided to put out “My mum said to me: leadership skills. She then her CV and, at the time, Aqaba flight times as scheduled from March 19th ‘Look you have to go and went back and studied the Worldspan distributor Flight No. Days Departure Arrival study something’,” she a Masters in Business was looking for someone explains. “That was the Leadership. with African exposure, TK818 Tuesdays, Thursdays, IST 22:00 AQJ 23:50 beginning for me.” Claudette’s career began which she had through and Sundays Talent on the hockey in the mining sector, but it the mining company, and field landed Claudette was surely inevitable that so she made the move. TK819 Mondays, Wednesdays, AQJ 00:45 IST 04:20 a scholarship and she she would find herself in Worldspan is a provider and Fridays completed a BCom travel. of travel technology and All times are in LMT. in Communication She started in logistics content and a part of the Management, followed by in the mining sector Travelport GDS business. an Honours in Marketing before moving to one of “At the time, some of Aqaba flight times as scheduled from March 30th Management and a the mining houses. It was the people I met in the Masters in Business Claudette’s reluctance travel industry said: ‘Be Flight No. Days Departure Arrival Management, specialising to relocate when an careful, because travel is TK818 Tuesdays, Thursdays, IST 22:00 AQJ 00:50 and Sundays Getting to know Claudette TK819 Mondays, Wednesdays, AQJ 01:45 IST 04.20 and Fridays  Claudette has lived in better than we treat the to spend more time with or done business in 24 elderly.” her ageing father. All times are in LMT. African countries.  She trains a lot and is  Claudette is a sand To view the flight schedules please visit www.turkishairlines.com.  If she could be president, frequently at the gym. and surf kind of person * Turkish Airlines reserves the right to make changes in this regard. she would change the  Like many of her who likes island living way the elderly are colleagues, Claudette is while on holiday, treated. “In South Africa, a golfer but it’s actually preferably without mobile we treat prisoners a sport she picked up connection. 

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QUICK READ FOR BUSIEST PEOPLE Wednesday April 11 2018 n 7 India

Adventure enthusiasts should consider India as a serious contender. Debbie Badham asks the experts what’s on offer for adrenalin seekers. The adventure travel scene heats up RAVELLERS are everything from trekking in conducts short-term training increasingly recognising Kashmir Ladakh to religious courses for adventure TIndia as a hub of excursions in Varanasi and lovers,” he adds. adventure activity. With food experiences to tempt its landscape of diverse travellers. Water activities with a extremes and unique Indeed, India is popular for twist cultures, it’s not difficult to everything from white-water There’s also a great deal see why. river rafting to scuba diving, on offer in the way of In fact, assistant director rock climbing, paragliding, water activities, with white of India Tourism, I.R.V. Rao, motor biking and skiing, water rafting in Rishikesh reveals that there was about says Rao. in the northern state of a 4% increase in adventure The following are some Uttarakhand, a great option travellers from across the particularly popular options. for those seeking an world last year. adrenalin rush, says Dinesh Despite the growth in The great trek Naidoo, group operations numbers, there is still With peaks of 4 950m at director, Serendipity significant opportunity for the Ganda La Base Camp Worldwide Group. agents to promote and sell and up to 5 150m at Shang For something a bit more The Spiti Valley is home to the frozen waterfall. India as a more off-the- Sumdo, trekking in Ladakh unusual he recommends that beaten track destination, in northern India is a must travellers try walking over waterfalls is considered an in heading off the beaten says Annemarie Lexow, for adventure travellers, says the frozen lake at Zanskar in adventure in itself. track and going where few sales and marketing manager Annemarie. Ladakh or climbing the frozen others have gone before, of Travel Vision. She points waterfall in Spiti Valley, which High up or down below they can take advantage of out that India is still primarily Adventures in the snow lies in north India. The highly Travellers to India can also the caves in Meghalaya in known as a drawcard for For avid skiers, Gulmarg near unusual niche sport of ice find high adventure activities northeast India, says Dinesh. ethnic travel and, for first- Srinagar, the northernmost climbing is actually a form ‘in the air’. Among the The nine longest and deepest time travellers, its famous city in India, offers the best of mountaineering, except top options, says Dinesh, caves in India are located in Golden Triangle. experiences with great that climbers are traversing are paragliding in Goa, the state and there are still However, the country facilities and good slopes, icefalls, frozen waterfalls southwestern India, and a number of unexplored and has a lot more to offer, recommends Rao. and cliffs covered with ice. bungee jumping in Rishikesh. partially unexplored caves in says Annemarie, with “Our institute in Gulmarg Just getting to one of these If travellers are interested Meghalaya.

Air Mauritius offers more options to India AIR Mauritius has Durban and Mauritius, hotel, airport transfers increased its capacity on meaning the airline and selected meals. routes between South operates on Mondays, “We have also recently Africa and Mauritius, Wednesdays, Saturdays reduced the YQ tax on providing travellers and Sundays. It operates our India routes, making connecting through to its Airbus A340-300 us one of the most cost- India with increased between Cape Town and effective options to India, options. Mauritius twice a week, in both economy and The airline currently effective March 28. The business class,” says offers fast and wide-body aircraft is used Carla da Silva, regional convenient connections on new overnight flights general manager: via Mauritius to Delhi, on Wednesdays and Southern Africa and Latin Mumbai, Bangalore Sundays. America. and Chennai. It flies Travellers bound for The airline’s fares start to Mauritius from India are offered a free from R5 284, including Johannesburg, Durban stopover in Mauritius on taxes, to India from all and Cape Town. all non-connecting flights South African points, and From April 1, Air with Air Mauritius. This R22 500 in business Mauritius now operates includes accommodation class from all South a fourth flight between at a four- or five-star African points.

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8 n Wednesday April 11 2018 QUICK READ FOR DECISION-MAKERS INDIA Top ideas for tamer tastes NOT every traveller in search experiences in an exotic of adventure is a fan of location, and India’s diverse Beach to adrenalin-pumping activities. offering caters perfectly backwater Some are simply looking for all types of adventure for off-the-beaten-track seekers. The beaches of Goa are a good option, advises Annemarie, and says Arambol is known for its paragliding and dolphin viewing. “The shady palm A houseboat cruise is an unusual way to see Kerala. trees and soft sands of Palolem Beach, also water experience, of the most popular known as Paradise Beach, travellers can cruise the tourist attractions in provide a great backdrop backwaters of Kerala Kerala, and are home to for dolphin cruises and in the south of the a number of unique picturesque sundowners country, in a handmade species of aquatic life, at one of the many beach masterpiece houseboat, including water birds, bars lining the water.” adds Annemarie. The frogs, and animals such For a more unusual backwaters are one as otters.

A touch of culture Trekking in the Himalayas also engage in treks that in Jaipur. Adventure is another popular option focus on culture and travellers often head Holi is an important festival at the start of spring. for travellers looking scenery. Altitude aside, to India for religious for softer adventure the walks are perhaps encounters, says Festival fun experiences, says SWG’s easier than many might Annemarie. “A visit to India is well known for its spring festival that typically Dinesh Naidoo. imagine. Varanasi or northern vibrant events and festivals. takes place at the end of While a trek through For cultural encounters India, which features the Travel Vision’s Annemarie winter. Participants celebrate the Himalayas with its with a difference, likes of Dharamsala and Lexow recommends the Holi by spraying one another with high mountains and deep Dinesh recommends is known for sightings Colour Festival, an important coloured powder. gorges might well be camel safaris in Jaipur of the Dalai Lama, will associated with extreme and elephant rides fulfil all of travellers’ adventure, travellers can up Amber Fort, also expectations and more.” Scenic bike ride “Many tourists travel on India Tourism’s I.R.V. Rao. Phenomenal foodie tours bike from Manali to Leh The scenic tour is said to in Ladakh when the road cover some of the most Another adventure option, food and language to Goa in the south will opens between mid-July and picturesque highways in the comments Annemarie, is change every 200km. have much to explore and October each year,” says world. a real food tour. “They So travellers headed experience, travelling over say that in India the from Delhi in the north 1 900km.”  Book it!

RwandAir is offering great fares from Johannesburg to Mumbai, starting from R4 300 return, including taxes. The special is valid until June 30, subject to availability and change. The airline currently offers one of the quickest connections to India. Flights depart from Johannesburg at 16h40 on Mondays, Wednesdays, Fridays and Saturdays, arriving in Kigali at 21h50. The flight from Kigali to Mumbai departs the next day at 00h35, arriving in Mumbai at 11h05. The return flight from Mumbai to Kigali departs at 01h45 on Mondays, Wednesdays, Fridays and Sundays, arriving in Kigali at 05h15. The flight from Kigali to Johannesburg departs at 09h15 on the same day, arriving in Johannesburg at 14h14.

RwandAir offers good connections to Mumbai. TNW8640SD

QUICK READ FOR BUSIEST PEOPLE Wednesday April 11 2018 n 9 COACH TOURS Coach tour operators have done much to deliver a quality product to South Africans, and continue to adapt to preferences, discovers Chana Boucher. Touring styles reinvented “ HE days of ‘if it’s different ways in which we highly qualified drivers who Unique selling points Tuesday, it must meet guest expectations. know how to navigate the Theresa highlights that Tbe Belgium’ are We offer different travel areas we travel through Trafalgar’s guided holidays long gone,” says Theresa styles to suit their needs. safely and with ease. We offer experiences that the Szejwallo, md of Trafalgar A guest may be looking also use water taxis, trains, ordinary man on the street SA. When reinventing and for a guided holiday that ships and more to get our can’t put together on his revitalising coach touring, offers longer stays, later guests from A to B.” own. For example, travellers she says the term ‘guided starts and more free time. Janine adds that people get to explore centuries- holidays’ was coined as this Our Leisure trip style is the incorrectly think there’s no old Italian art followed by was what clients were really perfect match. free time on a coach tour. dinner in the Vatican “with looking for. “Guests looking to explore “With Cosmos Holidays we no crowds because the last “Trafalgar has refined the a region in more detail have mastered the balance of the tourists have left the will be well served by our of including must-see sites building”. Regional Explorers, which and allowing clients enough Other benefits, she says, take in one or two countries time to explore on their include getting to skip the in depth,” she explains. own. queues “like the ultimate Similarly, Alet Steyn, VIP at all iconic favourites” gm of Asian specialist, Theresa Szejwallo and never having to worry Wendy Wu Tours, says: about luggage, or producing “We used to offer Classic flexible and groups comprise passports and credit cards fully inclusive tours only, more than 40 passengers, at check-in. “Our team will but we realised that every couldn’t be more wrong, see that luggage is taken traveller is different, so we according to Alet. care of and delivered to developed different touring Wendy Wu’s Immerse your hotel rooms. Check-in styles to help clients see Yourself tours, for example, is smooth and hassle-free Asia in the way that suits consist of smaller groups as the travel director has them best.” of 18 passengers, feature already taken care of this Now, Wendy Wu clients more free time with fewer long before the coach can still see the highlights meals included, leaving arrives at the hotel,” says of the region on a Classic passengers to explore at Theresa. fully inclusive tour, but also their own pace, or take Inge Dobihal, md of get in-depth insights of Asia up a choice of optional Austria Connection, says on an Immerse Yourself excursions on days at coach tours are great for tour or experience it in leisure. “These tours travellers who want all luxury with the Exclusive are popular with younger aspects of their trip taken Carlos Luis Collection. “Clients could travellers looking for care of. They don’t have to also choose a private tour more active and authentic “Having said this, there worry about the day-to-day or an Asia river cruise cultural experiences like are clients who prefer not plans, getting from point if group touring isn’t for cycling, rafting, hiking and to explore on their own A to B, getting to train or them,” she adds. visiting local families and and rather have the major bus stations, organising Janine Pienaar, sales homestays,” says Alet. attractions included; this sightseeing tours and so on. and marketing manager “One of the major is where Globus Holidays “Another advantage is of Globus Family of misconceptions is that we comes in.” there will be a tour director Brands, says itineraries only travel using a bus,” Carlos Luis, Flight Centre who one can ask questions are designed based on says Theresa. “We don’t. Travel Group’s supplier and have interesting demand and consumers’ There are no buses to relationship leader, agrees. conversations with on the travel preferences. “Every be found. We only use “Guided holidays and coach destinations. This applies year we introduce new luxury coaches equipped tours are often perceived as especially to our Kompas tours designed for the true with reclining seats, air- inflexible with large groups and Atlas tours, which traveller,” she adds. conditioning, audio visual of passengers. The reality is primarily cover destinations systems, WiFi, charging different and travellers are most passengers are rather Debunking myths stations for electronics, starting to see the benefits unfamiliar with. One great The consultant who thinks comfortable leg-room, of escorted tours, especially plus point in this respect is coach tours are for older excellent viewing from in terms of safety and that the tour directors of all people, itineraries aren’t panoramic windows and reliability.” our coach tours are from an TNW8612SD

10 n Wednesday April 11 2018 QUICK READ FOR DECISION-MAKERS COACH TOURS

Eastern European country,” detailed in the itinerary. adds Inge. Karen Lewis of Club Travel Theresa says Trafalgar offers real Corporate, says there has been an opportunities to connect with locals. increase in demand for coach tours. “The Be My Guest lunch and dinners “I have especially seen an increase offer a real taste of culture. For in travellers between the age of 40 example, in Ireland our guests visit and 60 as they see the prices of the the Barrtra Seafood Restaurant for tours.” She says costs are normally lunch, but before they tuck into a better than a tailor-made trip. A single bite they’ll join the coastal selling point is also the chance foraging excursion along a beach clients get to meet new people. near the Cliffs of Moher, with a Carlos says, with all the horticultural expert to collect the information available to travellers, produce.” making sure they are including all Wendy Wu Tours also offers the highlights in their trip can be authentic experiences. “Be it overwhelming. “Touring companies learning a local craft, practising do all that homework for you. Their an old tradition, dining on local product experts scour the globe for flavours or meeting local families unique experiences that showcase in their community, clients have the all the flavours of a destination so chance to really get under the skin that you ensure, with your limited of a country and its culture to see time, you’re seeing as much as you a lifestyle so different to our own,” can and the best experiences.” says Alet. Further, he says the buying power She points out that coach tours of the touring companies usually offer great value as they are fully means passengers benefit from inclusive of airfare, taxes, meals, great hotel rates and special visas, accommodation and touring treatment. Sell it to solos REPORTS have Making it shown an increase affordable in travellers exploring Trafalgar has the world alone. attractive solo deals For solo travellers that offer as much still looking for a as 100% of the way to share their single supplement experiences with waiver on a range others, coach tours of its most popular should be at the top trips. It also offers of their list. room sharing. “More than one- As an alternative third of all people to the single room travelling with supplement, Janine Cosmos are single says Cosmos or travelling alone,” accepts reservations says Janine Pienaar Janine Pienaar on a ‘guaranteed’ of Globus Family basis. “We charge of Brands. Coach tours, she says, the basic price and match up enable solo travellers to travel with singles of the same gender in like-minded people. “You constantly twin-bedded rooms. If no other have companions with whom to traveller has booked on the same experience the destinations and basis, we’ll absorb the single room make lifelong friends.” supplement and that traveller will Inge Dobihal of Austria Connection be accommodated in a single room says being part of a group is at no extra charge.” But she adds attractive to single travellers. “They that single travellers who prefer can have company should they the privacy of their own room can wish to and people with whom they reserve single accommodation. can share their feelings about the It’s not just solo travellers who love experiences of the trip.” coach tours. Inge says they are also One of the reasons Wendy Wu suited to elderly travellers as they Tours’ Alet Steyn says fully inclusive don’t need to worry about carrying escorted coach tours are popular suitcases and have peace of mind with solo travellers is that they feel knowing someone is there to take safer travelling in a group. “We get care of them if necessary. plenty of great feedback from solo Karen Lewis of Club Travel travellers about the friendly and Corporate says of the coach tour: sociable atmosphere for our groups.” “People either love them or hate According to Trafalgar’s Theresa them – I think it depends on the Szejwallo, guided holidays are person’s personality; whether they perfect for solo travellers as they like being around people or exploring offer all the benefits of group travel on their own. I think whether you without any of the negatives. A end up enjoying it or disliking it concern for solo travellers is what depends on the people you have on to do in the evenings, but Theresa the tour with you.” She adds that it says Trafalgar offers regular evening is worthwhile for travel agents to sell entertainment and opportunities to coach tours, but that they should dine with fellow travellers. qualify their clients correctly.

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QUICK READ FOR BUSIEST PEOPLE Wednesday April 11 2018 n 11 COACH TOURS

Did you know?

With Cosmos Holidays you can add a train journey or Alaskan cruise to selected itineraries. Some of the train journeys on offer include VIA Rail’s Canadian, VIA Rail’s Skeena train from Jasper to Prince Rupert, VIA Rail’s Ocean and the well-known Rocky Mountaineer. For an ocean cruise, the options include an Alaskan cruise on Holland America’s ships enjoying ports A guided holiday is the best way to see Russia. of call such as Glacier Bay National Park and Sitka. Top coaching hot spots ACCORDING to tour operators, Croatia has to offer,” says be best to have the help the following destinations are Globus Family of Brands’ of a tour director and local currently in vogue. Janine Pienaar. guides on hand as you travel  Russia: “A popular  Morocco: Janine says the around.” destination for South diverse country offers so  Alaska: “With the Africans now that visas have much to see, from the Atlas Spectacular Alaska! Globus been scrapped, but not easy Mountains and Sahara Holidays tour, we have to navigate on your own. This Desert to the azure waters of obtained a complimentary is where a Trafalgar guided the Atlantic Ocean. “Splurge upgrade for our guests holiday really comes into in the colourful souks or on the Alaska Railroad its own,” says Trafalgar’s visit a fascinating kasbah that travels through the Theresa Szejwallo. Trafalgar – Morocco is best explored spectacular Alaskan travel directors speak English in the comfort of a guided scenery,” says Janine. and Russian, drivers navigate holiday, especially if you are  Oberammergau: The famous the road systems and clients a lady travelling solo.” Passion Play takes place in skip queues at popular sites.  South and Central America: this German village every  Croatia: “Often not thought Destinations such as Peru, 10 years. Janine says: of as a guided holiday Patagonia, Costa Rica and “Join a Cosmos or Globus destination, but with so Mexico are excellent guided Oberammagau 2020 tour much to explore, from Zagreb holiday options, according and be assured of enjoying in the north to Dubrovnik in to Janine. “As English is not this awe-inspiring Passion the south, there’s no better necessarily widely spoken Play with tickets included as An Alaska cruise can be added to some coach itineraries. way to ensure you see all in these regions, it would part of the tour.”

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12 n Wednesday April 11 2018 QUICK READ FOR DECISION-MAKERS COACH TOURS Sweeten the deal VALUE for money is one of Crowds, Thicker Wallets. of up to 10% for younger the strongest selling points in This is a compilation of the travellers and more. favour of coach tours. To add best itineraries in Europe,  Trafalgar also offers Deposit to the offering, most touring presented during the Protection, so if a guest companies include discounts, less-crowded low season cancels their trip, they won’t extras and more, making it to make Europe’s most lose their deposit. It is kept a no-brainer for travellers popular destinations more on file for up to five years as searching for a good deal. affordable. a credit towards a future trip. Some of these include:  Trafalgar’s discounts include  With Austria Connection,  Globus offers travel an early booking discount travellers can join a tour one insurance – SafetyNet of 5% for Europe and Britain or two days late or end the Venice is included in a new seven-day tour. Protection – which allows until May 29; 5% discount tour a day or two earlier and clients to change or cancel for repeat travellers; 5% off receive a deduction from the their tour without penalties. per person for groups of five tour price for the unused Globus gives you  Escapes by Globus – Thinner to eight people; discounts nights. more to sell IN 2018, the Globus Family It also added more itineraries of Brands celebrates its for popular destinations such 90th birthday. Between the as Croatia and Iceland. festivities, the company is In addition, three new also enhancing its product seven-day tours for under offering. $1 000pps (R12 300) were This year, it introduced nine introduced: Rome, Florence Undiscovered Italy itineraries and Venice; Highlights from focusing on areas outside Andalusia; and Postcard from Rome, Florence and Venice. Portugal. Book it!

Wendy Wu Tours is offering a Vietnam Impressions 10-day fully inclusive escorted group Did you know? tour from R28 456pp ex-Johannesburg. Highlights include all meals, a stroll through Hanoi, waking to a Ha Long Bay sunrise (pictured), a cooking class in Hoi An, exploring Wendy Wu Tours has a ‘seat-and-a-half’ policy on coaches so clients Saigon, drifting along the Mekong Delta and exploring the Cu Chi Tunnels. Photo: Getty Images can sit in comfort while touring.

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QUICK READ FOR BUSIEST PEOPLE Wednesday April 11 2018 n 13 COACH TOURS Explore, rest, repeat APART from being an easy seen in recent years has on another, bodes well for sell and offering budget- been repeat customers. repeat bookings for you too,” conscious clients great value The picture in South Africa he says. for money, there’s another is similar. Carlos Luis of Most companies, including reason travel consultants Flight Centre Travel Group, Trafalgar and Globus, offer should be selling coach says there is a definite discounts for returning holidays – repeat business. repeat client base with customers, which is Coach tours are a great most touring suppliers. something worth pointing way to gain loyal clients “Guided holidays are very out to clients when making as those who enjoy the popular among South African their bookings or following structure and experience travellers and the ratio of up on their return. often return for more. repeat business is high. Carlos adds: “Our repeat According to an article in The fact that you [as the clients will receive a The Telegraph, as much as agent] have recommended discount to book their next 50% of the business UK a holiday they’ve enjoyed trip, which ensures brand touring companies have so much they want to go loyalty.”

Austria Connection adds 13-day Balkan tour AUSTRIA Connection now offers a tours of Zagreb, Ljubljana and Split as well 13-day, 12-night Atlas itinerary for clients as tours of Unesco sights such as the A coach is not a bus! interested in exploring the Balkans. Plitvice Lakes National Park, Diocletian’s WHEN promoting and feature The tour, which starts and ends in Palace, Kotor and the lakeside resort chartered coach reclining seats, Croatia and offers guaranteed 2018 of Ohrid. There are also visits to the travel offered DVD and audio departures, features visits to Slovenia, Cathedral of St Lawrence, the Franciscan Bosnia & Herzegovina, Montenegro, Monastery, Europe’s third-oldest pharmacy by Bidvest Car systems, a Albania and Macedonia. and King Nikola’s Museum. Rental, Gaynor toilet and fridge It includes airport transfers, The prices per person, for double von Loggenburg, on board. accommodation in three- and four-star occupancy, are: executive: Further, hotels (mostly on a half-board basis), local May 15:- €1 575 (R22 934) sales and Bidvest guides for sightseeing tours, entrance June 5: €1 575 marketing, says Car Rental fees for various attractions, travel in an July 3 and 31: €1 650 (R24 015) agents should customers can air-conditioned motor coach, a tour escort August 21: €1 650 remember to use their car- and more. September 11: €1 650 explain the rental accounts Some highlights of the tour include city Single supplement: €360 (R5 240). difference Gaynor von Loggenburg for coach between luxury reservations, coaches and and competitive commuter buses. negotiated rates are in Consultants should also place for all customers. Sell with certainty point out that coach travel Coach charters are aimed ANOTHER common on Globus and Cosmos “excellent tool for agents takes longer than travel by at companies transporting perception some escorted tours. “The tour to confidently sell Trafalgar car, as coaches travel at a groups to conferences consultants may have is guaranteed to operate, and we’re delighted to maximum of 100 km/h. and/or events, transport that could put them off regardless of passenger announce that a total of 17 Luxury coaches, she says, for sports teams and selling coach tours is numbers. We’re dedicated countries on five continents are ideal for transporting supporters, church groups that the travel dates to ensuring a client’s trip are now listed as definite groups in safety and and groups attending are not guaranteed as is worry- and hassle-free, departures”. comfort, are air-conditioned funerals, among others. touring companies require even when booking,” she She says some of the a minimum amount of explains. Similarly, all latest hotspots guaranteed passengers for a tour to go Austria Connection’s coach to depart cover Europe ahead. tours offer guaranteed (Spain, Scandinavia, But this is not always the departures, says Inge Scotland, Portugal and case. Janine Pienaar, sales Dobihal. Germany); Asia (China and and marketing manager For agents’ peace of mind, India); Africa (Morocco); and of the Globus Family of Trafalgar offers Definite North and South America Brands, says guaranteed Departures. Theresa (Canada, Alaska, Peru and departures are offered Szejwallo says this an Costa Rica). 

• China • Tibet • Nepal • Vietnam • Cambodia • Laos • Myanmar • Japan • India • Sri Lanka & beyond Contact details: Tel: 010 001 9998 | [email protected] | wendywutours.co.za

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14 n Wednesday April 11 2018 QUICK READ FOR DECISION-MAKERS COMMUNITYNEWS JOBS Births, deaths, marriages, promotions – we want to know! Please fax or e-mail TNW’s Candice May, at [email protected] or (011) 214 7330.

something that every day. He Obituary he repeatedly had incredible Cosimo Brescia, chairman went out of his ideas and and ceo of XL Sandown way to do. He loved what he Travel, has died suddenly. also played a was doing. He Cosimo started his career key role in the will be deeply in the car industry, where formation of the missed by all he worked as a director for XL Travel Group his colleagues, Fiat for many years, and and was one of friends and fell in love with South Africa the 13 original family,” said during a posting here. He members that Marco. later resigned from Fiat and broke away from Cosimo purchased Sandown Travel Sure Travel in leaves his wife in 1983 and remained in 2004. Cosimo Brescia and two sons, the country. Marco Ciocchetti, ceo of who are both highly involved Cosimo loved the work XL Travel, described Cosimo in XL Sandown Travel – and grew the agency from as motivated, creative and Bruno works in the inbound strength to strength over passionate even in his division of the company the years. His greatest late seventies. “He did not while Nicola works in the passion was to showcase believe in retirement and retail side. His sons are Hello, Aryan! the beauty of South was as motivated as a expected to take over the Africa to visiting tourists, youngster going in to work running of the company. World Leisure Holidays md, Ramesh Jeenarain, and his wife, Varsha, welcomed a baby boy into the world last month. Pictured here are the new parents with baby Appointment Aryan. He was born on March 14, weighing in at 2,55kg. Leanne takes a bow  Victoria Falls Safari Club Leanne Muir, “I have has appointed sales manager met many Dionne – travel of interesting and Mutsonziwa Pick of the week Tsogo Sun, fun characters as manager. brought to you by has resigned along the way, Dionne has after being some of whom a degree from Les Roches with the hotel, have become International School of Hotel gaming and close friends Management in . entertainment who I am She was previously the food Groups Consultant Travel Admin Buyer group for grateful for. I – JNB North – JNB North 27 years, to will treasure all and beverage manager of the Victoria Falls Hotel and, Professional Career Services Professional Career Services follow personal the memories Inbound requires a MICE industry knowledge. Liaise pursuits. forever. more recently, the manager groups specialist who can plan with suppliers, DMC’s, airlines “It has been Unfortunately, of Zambezi House – Bar and execute itineraries for clients. and hotel groups. Amadeus Leanne Muir an amazing it is time to and Canteen. She has also Costings. Good knowledge of experience. International fares adventure working with say goodbye – hopefully worked in management Southern Africa. & issue/re-issue tickets. Tsogo Sun and the travel not forever, but for now,” positions at the St Regis and Email: [email protected] Email: [email protected] industry. says Leanne. Grand Hyatt hotel groups in Washington DC in the US. Senior Corporate Consultant Finance Manager – DUR – DUR Lee Botti & Associates Lee Botti & Associates To start immediately. Bcomm Utilize your senior experience honours with minimum 5 looking after VIP and Government years’ financial management accounts. Leader in travel seeks experience, preferably in travel. your exceptional corporate skills. Good package offered. Email: [email protected] Email: [email protected] TNW7930 These adverts were selected from the vacancy section of www.travelinfo.co.za For more details contact [email protected]

Write your own salary cheque! Advertising Sales Executive wanted for a daily news website that speaks to professionals in corporate travel procurement and the meetings, conferencing and events industry. Travel & Meetings Buyer (www.tam.co.za) is looking for someone who thrives on the challenge of finding and securing new clients and uncovering business opportunities. We require: a proven track record in sales and / or the corporate travel industry. B2B sales experience an advantage. Interested? Send CV to: [email protected] Only short listed applicants will be contacted.

TNW7929 To advertise on this page email [email protected] TNW8639SD

QUICK READ FOR BUSIEST PEOPLE Wednesday April 11 2018 n 15 TNW NEWS

Thornybush has big changes Booking EU, UK pax? on the horizon with plans for a new six-star tented camp! Keep an eye on Tread carefully TNW for more details. Sarah Robertson the EU GDPR and are The dropping of the fence required to appoint separating Thornybush AGENTS breaching a a representative in Nature Reserve from new European Union the EU who should Greater Kruger has given privacy regulation could be an interface to the more ranging area to the face fines of up to 4% authorities in the EU. wildlife and changing of annual turnover. IACT-Africa is able their movement patterns, The General Data to assist agents in resulting in more chance Protection Regulation locating each authority. sightings. On the lookout is (GDPR) is effective May Any breaches of Nic Griffin, chief executive, 25. The law applies personal information of Watch this space! Thornybush Luxury Game to any organisation an EU passport holder Lodge Collection. operating anywhere should be reported to Photo: Shannon Van Zyl in the world handling this representative. personal data of EU John speculated that residents and EU initially, international passport holders. The enforcement of GDPR UK has indicated its would be handled Home Affairs downtime intention to comply only in the instance post-Brexit. of complaints being John Cato and Dr raised. These would be causes chaos for travellers Peter Tobin, investigated by the SA Candice May had been trying to collect their systems were offline. consultants at IACT- Information Regulators their Smart ID Card at In both cases, the downtime Africa, explain that and could proceed to EPARTMENT of the Newtown office for has prevented the travellers organisations outside prosecution through the Home Affairs (DHA) three weeks. When he last from going ahead with their the EU are likely to South African courts offices’ systems accompanied his client to holiday plans. be considered data should remedial action D around the country have try and collect the card, the Mayihlome Tshwete, controllers in terms of not be taken.  been experiencing severe systems were offline again. spokesperson for the DHA, downtime of late, causing Over 300 people were lined is aware of the constant chaos for both travellers and up outside and a group of downtime at DHA offices agents who need certain outraged customers actually all over the country and identification or passport stormed into the office, the extreme delays that documents to apply for visas overpowering the security it is causing. “The DHA and book travel. guards and pushing into unfortunately cannot do Reducing downtime is others in the queues, before anything when SITA, our IT brought to you by eTNW and TRAVELINFO currently at the top of the police were called. service provider, is offline. brought to you by eTNW and TRAVELINFO Minister of Home Affairs, Another source told TNW There is currently a weakness Malusi Gigaba’s, agenda, that their client had visited in the software network that according to the department. the Wynberg office five times needs to be fixed to ensure An industry insider told to renew their son’s passport stability and consistency in TNW that one of his clients and four of the five times, our systems.”  Pax are still booking ahead Have you seen an increase in forward bookings? Long-haul LCC lands in Cape Town  Yes From page 1 Joon was a good fit for by 33% in 2017.  No on the Paris-Cape Town the Cape Town market, On April 4, Joon added route until April 10 (Code which saw a 7% increase Tehran to its long-haul 54% JOON460). in international arrivals network. Fortaleza in Brazil