GUIDE FOR GUESTS TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING WITH DISABILITIES Disabilities Disabilities Disabilities Restrooms and Companion Restrooms Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Restrooms at the Theme Parks, designated Dining and Shopping Locations Some counter- Available for Rent (ECVs) available for rent. Available on a first-come, to provide an overview of the Theme Park. Device to amplify sound through headphones or induction by , offer facilities designed for access Cut the wait time in easy steps: service and merchandise locations have narrow or Deposit first-served basis. Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. 2 by Guests with mobility disabilities. Device to provide supplemental audio information queues formed by railings that may be difficult Handheld Captioning Utilizes Disney’s Handheld Companion-assisted restroom facilities, for Guests using wheelchairs. At these locations, and narration at specific attractions and outdoor designated by , are also available locations via an interactive audio menu. Device to display text at select attractions. Enjoy popular attractions with minimal wait. we suggest that a member of your party order at various locations in each Theme Park. Video Captioning Caption-ready monitors designated and transport the food, or contact a Cast Portable Tactile Maps Provides a tactile Theme Park First Aid locations, designated representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. Insert your park ticket or If you have purchased Disney by , have facilities with additional Member for assistance. and landmarks for each area of the Theme Parks. Annual Passport into the MaxPass service, you can space and privacy for individuals who Accessible Transportation Following options Presented in a booklet format. FASTPASS® machine and or reserve digital Disney FASTPASS® may need assistance from a member of are available for Guests in wheelchairs or ECVs: Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. you’ll receive a FASTPASS® selections on your mobile device. their party with their personal care needs. • Buses can accommodate various types reminder ticket as a receipt. Companion Restrooms are located at: of wheelchairs and ECVs. The standard Rental Locations ® Resort Stroller Shop located in the Guest Relations See map inside for Guest Relations See map inside for • Main Street, U.S.A. - Left of City Hall lift size is 30" x 48". The wheelchair or main entrance plaza adjacent to the Disneyland ® location. location. Come back during your return time and scan the same park ticket or • Main Street, U.S.A. - First Aid ECV must fit the lift without being forced Kennel. Annual Passport. and be securely fastened in the restraints. • - Enchanted Tiki Room Guests with mobility- or queue-related assistance needs are We recommend that Guests using ECVs • - Hungry Bear Restaurant transfer to a bus seat while onboard. Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Reflective Captioning Available at select theater-type encouraged to use the Disney FASTPASS Service wherever possible. • Theater Restrooms Amenities and See map inside for locations indicated with Braille overlay and some additional raised graphics attractions, utilizing LED display to project desired captions • Monorail system can be accessed by onto a panel positioned in front of you. See a Cast Member • - near Services for use . to highlight key landmarks and attractions. Located Pre-Charged Battery Kiosk the elevators and/or ramps provided at at the attraction for assistance. Lockers Rentals available both inside ® at the Park next to City Hall and near the Guest Information Guests have the opportunity to swap or Auxiliary Entrance Limitations Some the Downtown Disney station and and outside the Parks. attractions have auxiliary entrances for Tomorrowland station. Board on Main Street, U.S.A.®. Written Aids Packets containing dialogue, narrations, purchase a pre-charged portable battery and Guests with mobility disabilities or with flashlights, pen and paper are available at or near performance Smoking For the comfort of connecting cords for their mobile device. all our Guests, smoking is allowed service animals. These entrances are not areas or entrances for most shows and attractions. in designated areas only. At Disneyland Picnic Area A picnic area is located intended to bypass waiting lines. Guests with disabilities and up to five members More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified the smoking location can be found on Big west of the Disneyland ® Park Main of their party may enter through these Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. Thunder Trail in . Entrance for your convenience. We request entrances. The rest of the party should use basis at the rental location. also obtain information, including parade & show Sign Language Interpretation Available at that no food or beverage be brought inside the standard queue. times and details about restaurant menus, by calling Strollers Rentals are available in Disneyland® Park on Mondays and Saturdays and at either Theme Park. Must be 18 years of age or older to rent ECVs. ® limited quantities. Please take all 407-827-7935. Disney California Adventure Park on Sundays and personal belongings with you when leaving Disneyland Kennel Club Located RESERVATIONS MAY NOT BE MADE IN ADVANCE. Fridays. Schedules are available at Guest Relations that list Mickey Check Look for this symbol at various locations on kids’ meals and other Available on a same-day basis. specific interpreted show times. east of the Disneyland ® Park Main your stroller unattended. items that meet Disney Nutrition Guidelines. Visit www.disneymickeycheck.com Entrance. No overnight facilities. For future visits, to request confirmation of our interpreted for more information. Rental fee and refundable deposit required. Baby Care Center Hosted by performance schedule OR to request interpretation for other ® Huggies Located on the northeast Banking ATMs are located throughout Special Dietary Requests We offer menu selections for all of our Guests seeking special events and shows, call a minimum of 14 days in end of Main Street, U.S.A. the Resort, presented by CHASE. Basic well-balanced meals, snacks and beverages, as well as those with lifestyle dining advance at 714-781-4636 Option 1, Option 0. banking services and foreign currency requests or food allergies and intolerances. Please ask to speak with a chef upon Resort Lost and Found Inquire at exchange are provided at City Hall in Mobility Scooters/ECVs Resort Lost and Found, located west arrival at the restaurant. Safety in the Park Disneyland ® Park. Please keep your speed to the walking speed of SERVICE ANIMALS of the Disneyland® Park Main Entrance. those around you. Payment Options Adjust and lower speed while maneuvering through Package Check Service Shop and The Disneyland® Resort accepts ® Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an check your purchases for pickup later in BEYOND DISNEYLAND PARK enclosed spaces like restrooms, merchandise and individual with a disability, must be under the control of the owner at all times and should remain on a leash or in Disney® Visa® Cards, Disney Rewards food and beverage locations. the day at these locations: Stroller Shop (Main Redemption Card, Disney Gift Card, Visa®, a harness. Cast Members are not able to take control of service animals. Entrance), The Star Trader (Tomorrowland) or Park your device in safe locations clear from MasterCard®, Discover®, American Express®, Hotels/Reservations Disneyland ® Hotels offer special equipment and facilities for Guests Service Animal Restrictions Due to the nature of some Service Animal Relief Areas Pioneer Mercantile (Frontierland). Resort Hotel walkways and stairs. Diners Club®, JCB®, traveler’s checks, cash with disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, attractions, service animals may not be permitted to ride. • Able to use any planter with a gate Guests may have purchases delivered to Bell and Disney Dollars. bed accessories, strobe-light smoke detectors, in-room TTYs and other features. For information Evacuation At these locations, please inquire with a Cast Member  • Main Entrance: Esplanade near Services for next-day pickup after 7 a.m. specific to individual Hotels, please call the Walt Disney Travel Company at714-956-MICKEY. In the event of an evacuation, Guests may be about available options, including a rider switch with a Disneyland ® Kennel Club Certain restrictions apply. Travel Tips Should your vehicle become required to walk certain distances and navigate member of your party or a portable kennel. • Accessibility information and accommodations for the following locations: Fantasyland: Planter across from “it’s a disabled during your visit, the Automobile stairs or narrow walkways. In this case, please • Big Thunder Mountain Railroad small world” Holiday ® Club of Southern California provides • Disney California Adventure Park Guest Services locations at Disney California have a member of your party assist you, or wait in a • Gadget’s Go Coaster • Fantasyland/Hub: Planter on right leading from complimentary towing and flat-tire services to Adventure ® Park. vehicle for assistance. • Indiana Jones™ Adventure Central Hub towards • Matterhorn Bobsleds • nonmembers during Park hours. • Recreation and Activities Accessibility will vary depending on the type and location of Transfers : Fountain area planter the activity. For specific information and service options, please contact a Cast Member • Some attractions require Guests to transfer from on right near Train Station and Haunted at the location. • their wheelchairs to the ride. Cast Members are not Mansion Holiday PARK RULES • Star Tours—The Adventures Continue Please comply with park rules, signs, and instructions, including but not limited to: permitted to physically lift Guests in the transfer. Kennels For information, call 714-781-7662. Special Considerations for Attractions • All persons, bags, and items are subject to inspection prior to admission SAFETY: Please abide by all safety warnings and notices. Physical considerations on designated attractions: Please contact a Cast Member for information and assistance. • Proper attire is required Supervise children at all times. Children under age WARNING! For safety, you should be in good Enhance your Disneyland Resort visit! • Smoking is allowed only in designated areas 7 years must be accompanied by a person age 14 health and free from high blood pressure, heart, back Get the Disneyland app at disneyland.com/maps. • Weapons are strictly prohibited years or older. or neck problems, motion sickness, or other conditions Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors • Alcohol, marijuana (including marijuana-enriched products) and any illegal For your safety while on attractions, remain seated that could be aggravated by this adventure. Expectant Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized Wild About Safety ©Disney mothers should not ride. substances, are strictly prohibited. with hands, arms, feet and legs inside the vehicle. Chat with us! @DisneylandToday | Facebook.com/DisneylandToday ©Disney – DLP-110918-GWD used extensively throughout Disneyland® Park. extensively throughout the world and also within our Resorts. Safety Tip: No stampeding, keep your Supervise children. These effects include strobe lights and other These fields are generally no greater than you would experience Additional details and a complete listing of park rules are available for viewing at arms and legs inside, stay seated on effects such as simulated lightning, explosions in any urban environment or may be exposed to through common Guest Relations or Disneyland.com/ParkRules This guide provides an overview of services and facilities and chaser lights. household appliances such as vacuum cleaners and hair dryers. rides, and keep your paws behind the Recycling Be Green! Recycling containers throughout the Parks now accept available for Guests with disabilities who are yellow line. For more information, visit Guest Relations located at City Hall. (See map inside) plastic, paper, cans & glass. NOTE: If you or any member of your party have questions regarding the above, you may speak with ® a Guest Relations Cast Member for details. Information subject to change without notice. visiting Disneyland Park. L

47 Gadget’s Go Coaster (Minimum height Assistive Listening: Device New Orleans Square Fantasyland Available at Guest Relations Main Street, U.S.A. 35”/89 cm; expectant mothers should not ride.) 1 Disneyland ® Railroad 13 Pirates of the Caribbean Fantasy Faire 35 Mr. Toad’s Wild Ride* 41 Storybook Land Canal Boats DISNEY DINING Y Edelweiss Snacks Mobility Access: Enter through exit. ATMs Presented by Chase 26 Royal Hall Mobility Access: Enter through the access gate to Mobility Access: Enter through exit. Maurice’s Treats Sweet and savory twists Turkey legs, corn on the cob, chimichangas and Main Street Vehicles Mobility Access: Enter through exit to the LEFT of V 48 Chip ‘n Dale Treehouse Audio Description: Device  the RIGHT of entrance. and Boysen Apple Freeze. frozen beverages. (One-way transportation only) Blue Bayou Restaurant. Proceed to the designated 27 Royal Theatre 42 “it’s a small world” Holiday 49 Mickey’s House and Meet Mickey Available at Guest Relations access gate on the LEFT. (See Times Guide for show times) 36 Peter Pan’s Flight* Mobility Access: Red Rose Taverne Mobility Access: Enter using the ramp to the E W ªSelect Fantasyland attractions may close early due to fireworks. Automated External Debfibril- 2 Horseless Carriage ® Breakfast, burgers, flatbread pizzas, RIGHT of Mickey’s House and proceed through 14  28 Pinocchio’s Daring Journey* Enter through exit. Transfer access vehicle available. Mobility Access: Enter through standard queue. Please visit an Information Center for operating hours. lators 3 Fire Engine and veggie options. standard queue. Mobility Access: Proceed up the exit ramp near Haunted Mobility Access: Enter through exit. Transfer access 37 Mobility Access: Enter using Wheelchair accessible boat available. Baby Care Center 4 Horse-Drawn Streetcars Mansion. Wheelchair/ECV accessible vehicle available. vehicle available. ™ 50 Minnie’s House Mobility Access: Enter Hosted by Huggies® the exit ramp. Transfer access vehicle and transfer 43 X Troubadour Tavern hosted by Dreyer’s . 5 Omnibus seat available. (See Times Guide for days and times). Bratwurst, pretzel bites, cinnamon apple batons, Mickey’s Toontown using the ramp to the RIGHT of the front yard and 15 Haunted Mansion Holiday 29 Snow White’s Scary Adventures* proceed through standard queue. Closed Captioning: Activators Opera House baked potatoes and ice cream novelties. Available at Guest Relations Mobility Access: Enter through accessible queue. Mobility Access: Enter through exit. Transfer access 38 Alice in Wonderland* Mobility ® 44 Disneyland Railroad 51 Roger Rabbit’s Car Toon Spin and location 6 Disney Gallery Transfer access vehicle available. vehicle available. Access: Enter through the exit to the RIGHT of Mobility Access: Enter through standard queue. standard queue. Transfer access vehicle available. 50 45 Goofy’s Playhouse Mobility Access: Enter Companion Restroom 7 The Disneyland ® Story presenting 30 Bibbidi Bobbidi Boutique 49 DISNEY DINING Z Mickey’s Toontown through standard queue. DISNEY DINING Great Moments with Mr. Lincoln 31  Walkthrough* 39  Mobility Access: Enter through Disney Characters K Royal Street Veranda Chowder and gumbo in standard queue. 48 46 Donald’s Boat Z Toontown Dining Hot dogs, salads, sandwiches, See Times Guide for hours bread boules and New Orleans style fritters. (Alternate experience Mobility Access: 40 Matterhorn Bobsleds pizza, frozen yogurt and ice cream treats. ® 8 Enter through standard queue. Guests must navigate 51 Disney FASTPASS Service L Blue Bayou Restaurant Table-service – a continuous series of narrow, winding stairs or an (Minimum height 42"/107 cm.) Mobility Access: 47 46 45 G (Subject to availability) seafood, chicken and beef dinners, plus accessible experience is available. Enter through standard queue. Transfer seat Disney Vacation Club® Kiosk DISNEY DINING the famous Monte Cristo sandwich at lunch. available. 32 * 44 Mickey’s Toontown may close early due Tomorrowland A Carnation Café Table-service – breakfast, Café Orléans Table service – lunch and dinner, First Aid* fried pickles, burgers, salads, entrées, and sundaes. M Mobility Access: Enter through access queue. 43 X to fireworks. Please visit an Information soups, salads, and Monte Cristo sandwiches. Wheelchair accessible bench available. Center for operating hours. 52 Finding Nemo Submarine Voyage Guest May Remain in B Gibson Girl Ice Cream Parlor 42 Wheelchair/ECV hosted by Dreyer’s™. N French Market Restaurant French quarter 33 Casey Jr. Circus Train Mobility Access: Enter through accessible C Refreshment Corner chicken, jambalaya, Cajun meatloaf, French dip, Mobility Access: Enter through exit. “Believe...in Holiday Magic” queue. Guests must navigate a narrow stairway Guest Must be Ambulatory ® hand tossed salads, and desserts. when boarding and disembarking or an accessible hosted by Coca-Cola . Hot dogs, chili and cold 34 Dumbo the Flying Elephant 33 fireworks spectacular Guest Must Transfer Coke. experience is available. Mobility Access: Enter 41 Witness this awe-inspiring from ECV to Wheelchair ® 34 D Market House Starbucks Espresso and through standard 53 Disneyland ® Monorail Mobility 32 Y fireworks extravaganza, Guest Must Transfer Specialty Beverages, Artisan breakfast queue. Transfer W Access: Enter through standard queue. Elevator from Wheelchair/ECV sandwiches and pastries. complete with the grandest access vehicle 28 37 40 is available. E Little Red Wagon Hand-dipped corn dogs. Critter Country 35 of all finales—a magical Handheld Captioning: Device F available. 31 Available at Guest Relations Plaza Inn “Minnie & Friends— 29 30 36 38 snowfall at all locations 54 Autopia powered by Honda. Breakfast in the Park.” Lunch and dinner featuring 16 Splash Mountain (Minimum P marked with a ! (Minimum height 32"/81 cm and 54"/137 cm Height Requriement homestyle favorites. height 40"/102 cm.) Mobility Access: Enter through 25 to drive alone.) Mobility Access: Enter through

E Information Center G Jolly Holiday Bakery Cafe Baked goods, exit, across from Pooh Corner. Transfer seat available. 17 Fantasyland standard queue. Hand-held accelerator and transfer 19 26 Guest Relations sandwiches, salads and specialty drinks. 17 The Many Adventures of Winnie the Pooh 18 U seat available. 52 53 Kennel Mobility Access: Enter through 24 55 Disneyland ® Railroad Mobility 16 T standard queue. Wheelchair accessible vehicle available. V 39 Access: Proceed to the top of the exit ramp. Locker Rentals 23 27 AA 54 Wheelchair/ECV accessible vehicle available. 18 Davy Crockett’s Explorer Canoes O Frontierland 2 3 Mobile Food & Beverage Adventureland Critter Country 22 4 55 (Operates weekends and select seasons only) 5 56 Ordering 9 Walt Disney's Enchanted Tiki Room Mobility Access: Enter via exit ramp next to lower level RIVERS OF 21 61 AMERICA S 56 presented by Hewlett Packard Enterprise Package Check Service presented by Dole Packaged Foods stairs of Hungry Bear Restaurant. 19 20 60 Tomorrowland 57 Space Mountain (Continuous shows) Mobility 15 R Parade Route Access: Enter through main entrance. DISNEY DINING 59 Physical Considerations O Harbour Galley Soup in bread boules, lobster J G F (Minimum height 40"/102 cm.) (See reverse side) 10  rolls, salads and drinks. New Orleans Square Q BB Mobility Access: Enter through exit and follow the 9 ND Mobility Access: Enter through exit. 13 H E arrows to the left. A transfer seat and separate Picnic Area Wheelchair/ECV accessible boat available. P Hungry Bear Restaurant N C CC loading area is available. Pre-charged Battery Kiosk Burgers, chicken and salads. 14 M K 10 I 11 Indiana Jones™ Adventure 12 58 Tomorrowland Theater 57 58 Reflective Captioning (Minimum height 46"/117 cm.) B Mobility Access: Enter through standard queue. L Reservations Accepted Mobility Access: Enter through the exit and Frontierland D 59 Star Tours—The Adventures Continue proceed to the rotunda. Guests must navigate A (Minimum height 40"/102 Resort Lost and Found steps when boarding and disembarking 19 Pirates Lair on * 8 25 Big Thunder Mountain Railroad cm.) Mobility Access: Enter through standard the vehicle. Mobility Access: Enter through standard (Minimum height 40"/102 cm.) Restrooms queue. Many pathways are accessible for Adventureland queue. Transfer access vehicle available. ™ Mobility Access: Enter through exit. Transfer 12 Tarzan’s Treehouse * Wheelchairs/ECVs. access vehicle available. 11 60 Astro Orbitor Mobility Access: Manual Service Animal Relief Area 7 6 Viewing Options* wheelchairs enter through standard queue. ECVs DISNEY DINING 20 Fantasmic! Sign Language on Mon. & Sat. DISNEY DINING enter through the exit ramp. Schedule and Times Guides H Tiki Juice Bar (See Times Guide for show times) Q River Belle Terrace Table service – Show Ticket Distribution 61 Buzz Lightyear Astro Blasters at Guest Relations hosted by Dole Packaged Foods. BBQ Ribs, salads, sandwiches and desserts. 3 Available near Frontier Landing 21 The Golden Horseshoe Stage CITY 5 Mobility Access: Enter through standard Single Rider Sercice Corn dog, chicken fried 2 4 (Subject to availability) I The Tropical Hideaway coming soon (See Times Guide for show times) Mobility R Stage Door Café HALL Blue Bayou and River Belle Terrace** queue. Wheelchair accessible vehicle available. steak sandwich, and chicken tenders. 1 J Bengal Barbecue Barbecue kabobs Access: Enter through main entrance. Dinner packages include access to reserved Smoking Area DISNEY DINING and coffee drinks. 22 Frontierland Shootin’ Exposition S The Golden Horseshoe viewing. Chicken wings and loaded spuds. Main Street, U.S.A. Galactic Grill Breakfast, sandwiches, Stroller Rentals *Attraction operating hours may vary from Park hours. Mobility Access: Gun positions on the LEFT AA Hosted by Huggies Rancho del Zocalo Restaurante Hungry Bear Restaurant** burgers, salads, desserts and drinks from Please see location or Information Centers for more accommodate Guests using Wheelchairs/ECVs. T  Turn Wait Time into Play Time The seating and restraints of this Salads, tacos, and burritos. On-the-Go meals include access to the Galaxies Far, Far Away... information. Entertainment may vary and is subject to 23 Mark Twain Riverboat* Interact with the parks in a whole attraction may prohibit Guests change. Please see Times Guide for days and times. viewing area. of certain body shapes or sizes ©Disney ©Disney/Pixar Mobility Access: Enter through access gate to the U Ship to Shore Marketplace new way with Play Disney Parks, BB The Spirit of Refreshment Tarzan’s Treehouse™ TARZAN™ Owned by Edgar Rice Burroughs, Inc. and Non-ticketed Viewing hosted by Coca-Cola®. from riding used by Permission. COPYRIGHT ©1999 Edgar Rice Burroughs, Inc. and Disney RIGHT of turnstile. Lower-level access only. Fresh fruit, turkey legs, chimichangas and a mobile app that connects to the Enterprises, Inc. All Rights Reserved. Available along the Rivers of America on a This attraction may be Roger Rabbit’s Car Toon Spin ROGER RABBIT Character ©Disney/Amblin frozen beverages. - "A Better Place" Entertainment, Inc. 24 * (Operates parks with fun games, activities, first come, first serve basis. CC  frightening for children Finding Nemo Submarine Voyage is inspired by Disney•Pixar’s Finding Nemo. Mobility Shuttle buses to Buzz, Pizza, pasta and salads. Indiana Jones™ Adventure and Star Tours ©Disney/Lucasfilm Ltd. weekends and select seasons only) and trivia! Wheelchair Rentals Buzz Lightyear Astro Blasters is inspired by Disney•Pixar’s Toy Story 2. Access: Enter through the access gate to the RIGHT Tram to Mickey & Friends Parking Woody & Jessie Lots Haunted Mansion Holiday is inspired by 's The Nightmare Before *Show Tickets and dining packages are limited. of turnstile. Guests must navigate a steep series of Visit Disneyland.com/Play **Make reservations at Disneyland.com, 714- Wi-Fi Hotspot Attractions and entertainment may be seasonal and are subject to change stairs when boarding and disembarking. to download. Downtown Disney® District and Shuttle buses to 781-DINE (3463) or by stopping by the restaurant. without notice. Hotels of the Disneyland® Resort satellite parking lots *Emergency services available by calling 911.