City-Wide Concept Plan for Coimbatore October 2015

Home , Coimbatore City Police, Gundlupet, Irugur, Marudhamalai (temple), Saravanampatti, Tidel park coimbatore

Government of India Smart Cities Mission Ministry of Urban Development Smart cities challenge

Smart Cities Challenge City-wide Concept Plan for Coimbatore October 2015

Coimbatore Municipal Corporation Government of Tamil Nadu

Contents

1. INTRODUCTION ...... 1

1.1. SMART CITIES MISSION ...... 1 1.2. APPROACH TO SMART CITIES CHALLENGE - STAGE 2 ...... 1 1.3. APPROACH FOR PREPARATION OF CITY-WIDE CONCEPT PLAN ...... 2 1.4. SCOPE AND CONTENTS OF THIS DOCUMENT ...... 4 2. CITY BACKGROUND ...... 5

2.1. CITY OVERVIEW ...... 5 2.1.1. Regional Setting ...... 5 2.1.2. Location and Connectivity ...... 5 2.2. INSTITUTIONAL FRAMEWORK ...... 6 2.2.1. Coimbatore Municipal Corporation ...... 6 2.2.2. Departments and Agencies of Government of Tamil Nadu ...... 7 2.3. LAND-USE ...... 9 2.4. DEMOGRAPHICS...... 10 2.4.1. Population trends and projections...... 10 2.4.2. Social indicators ...... 11 2.5. ECONOMIC BASE AND GROWTH DRIVERS ...... 11 3. BASELINE ASSESSMENT ...... 13

3.1. WATER, SANITATION, ENERGY AND ENVIRONMENT ...... 13 3.1.1. Water Supply ...... 13 3.1.2. Sewerage and Access to Toilets ...... 15 3.1.3. Municipal Solid Waste ...... 16 3.1.4. Water ways, water bodies and drains ...... 17 3.1.5. Energy ...... 19 3.2. MOBILITY, STREET LIGHTING AND OPEN SPACES ...... 21 3.2.1. City Mobility ...... 21 3.2.2. Parks and Open spaces ...... 26 3.3. HOUSING, INCLUSION AND SECURITY ...... 27 3.3.1. Urban Poor ...... 27 3.3.2. Education ...... 27 3.3.3. Healthcare ...... 28 3.4. E-GOVERNANCE AND CITIZEN ENGAGEMENT ...... 29 3.4.1. Civic Services to the Citizens ...... 29 3.4.2. Grievance Redressal system ...... 29 3.4.3. Vehicle tracking system ...... 30 3.4.4. E-tendering/ E-auction ...... 30 3.4.5. Citizen engagement through Unified Communication System ...... 30 3.4.6. Key issues/ gaps and suggestions ...... 31 3.5. SELF-ASSESSMENT SUMMARY ...... 32 4. CITIZEN ENGAGEMENT ...... 36

4.1. ROUND 1 CONSULTATIONS ...... 36 4.2. FACE TO FACE MEETINGS ...... 37

4.3. SOCIAL MEDIA AND MYGOV ...... 38 4.4. COVERAGE IN PRINT, TELEVISION AND RADIO ...... 38 4.5. CONTESTS AND POLLS...... 38 5. VISION, GOALS AND STRATEGIC PLAN ...... 39

5.1. APPROACH TO VISION FORMULATION ...... 39 5.1.1. Review Vision, Goals, Strategies identified under recent planning exercises ...... 39 5.1.2. Findings from Baseline assessment and a summary of key priorities ...... 41 5.1.3. Reflections and Aspirations of Stakeholders ...... 43 5.2. VISION FOR COIMBATORE ...... 45 5.2.1. Vision Statement ...... 45 5.2.2. Core Themes underlying the Vision ...... 45 5.3. PRIORITY GOALS AND STRATEGIES ...... 46 5.3.1. Vision Theme III –Vibrant Economy ...... 46 5.3.2. Vision Theme IV – Sustainable Environment ...... 46 5.3.3. Vision Theme II – Efficient Transit Orientation ...... 47 5.3.4. Vision Theme I – Best in Class Civic Services ...... 47 5.3.5. Vision Theme V – Citizen centric Technology-enabled Governance ...... 48 6. COMPONENTS OF SMART CITY PROPOSAL ...... 49

6.1. PAN CITY INITIATIVE – GUIDELINES UNDER SMART CITIES MISSION ...... 49 6.2. PAN-CITY INITIATIVE - INITIAL IDEAS ...... 50 6.2.1. Addressing Infrastructure gaps and incorporating Smart Solutions city wide ...... 50 6.2.2. Initial Ideas – Stand-along smart solution implementation ...... 51 6.2.3. Criteria for selection ...... 51 6.3. AREA DEVELOPMENT PLAN ...... 52 6.3.1. Guidelines ...... 52 6.3.2. Pros and Cons of various development options ...... 52 6.3.3. Initial Preferences ...... 53 6.3.4. Criteria ...... 53

Exhibits

EXHIBIT 1.1APPROACH TO SMART CITIES CHALLENGE – STAGE 2 ...... 1 EXHIBIT 1.2 APPROACH TO SMART CITIES CHALLENGE – STAGE 2 ...... 3 EXHIBIT 1.3CITY BASELINE: FRAMEWORK FOR SELF-ASSESSMENT ...... 3 EXHIBIT 2.1CCMC – REGIONAL SETTING ...... 5 EXHIBIT 2.2CCMC – CONNECTIVITY ...... 6 EXHIBIT 2.3 CCMC - AREAS ADDED DURING EXPANSION ...... 6 EXHIBIT 2.4 FAGENCIES INVOLVED IN POLICY, PLANNING AND PROVISION OF SERVICES IN COIMBATORE ...... 7 EXHIBIT 2.5LAND-USE OF ERSTWHILE COIMBATORE CITY- 2002 VS. 2021...... 9 EXHIBIT 2.6 CCMC - POPULATION DETAILS ...... 10 EXHIBIT 2.7 CCMC - POPULATION TRENDS ...... 10 EXHIBIT 2.8 CCMC - POPULATION PROJECTION ...... 11 EXHIBIT 3.1 WATER SUPPLY GAP ANALYSIS: PREVAILING INFRASTRUCTURE/SERVICES VS. DEMAND ...... 13 EXHIBIT 3.2 WATER SUPPLY: SERVICE LEVELS VS. BENCHMARKS ...... 13 EXHIBIT 3.3 SEWERAGE GAP ANALYSIS: PREVAILING INFRASTRUCTURE/SERVICES VS. DEMAND ...... 15 EXHIBIT 3.4 SEWERAGE: SERVICE LEVELS VS BENCHMARKS ...... 15 EXHIBIT 3.5 MSW GAP ANALYSIS: PREVAILING INFRASTRUCTURE/SERVICES VS. DEMAND ...... 16 EXHIBIT 3.6 MSW: SERVICE LEVELS VS. BENCHMARKS ...... 17 EXHIBIT 3.7 LIST OF NATURAL DRAINS ...... 18 EXHIBIT 3.8 DRAIN NETWORK AND SERVICE LEVELS ...... 19 EXHIBIT 3.10STREETLIGHTS- EXISTING DETAILS...... 19 EXHIBIT 3.11STREETLIGHTS- DEMAND AND GAP ...... 20 EXHIBIT 3.12ARTERIAL ROAD NETWORK IN COIMBATORE ...... 21 EXHIBIT 3.13 MOBILITY: PROPOSALS AND INITIATIVES IDENTIFIED UNDER CM ...... 25 EXHIBIT 3.14 PROPOSED MASS TRANSPORT CORRIDORS ...... 26 EXHIBIT 3.15PARKS IN CMC ...... 26 EXHIBIT 3.16 SLUMS IN COIMBATORE ...... 27 EXHIBIT 3.17 EDUCATION FACILITIES IN COIMBATORE ...... 28 EXHIBIT 3.18 HEALTH INFRASTRUCTURE IN COIMBATORE CITY ...... 28 EXHIBIT 4.1 SCP CONSULTATIONS APPROACH ...... 36 EXHIBIT 4.2 SCP CONSULTATIONS – STAKEHOLDERS COVERED ...... 37 EXHIBIT 4.3 ESSAY WRITING CONTEST ...... 38 EXHIBIT 5.1 THEMES UNDERLYING COIMBATORE’S VISION ...... 45 EXHIBIT 6.1 ILLUSTRATIVE SMART CITY SOLUTIONS ...... 49 EXHIBIT 6.2 AREA DEVELOPMENT OPTIONS: PROS AND CONS...... 53

1. Introduction 1.1. Smart Cities Mission

The Smart Cities Mission is a Centrally Sponsored Program of Government of India (GoI) under the Ministry of Urban Development (MOUD). Under this Mission, GoI envisaged support 100 cities with an outlay of Rs. 50,000 crore with a matching grant from State Governments/Urban Local Bodies. Its duration will be five years from 2015-16 to 2019-20. The support under the Smart Cities Mission is envisaged through a Smart Cities Challenge under two stages: Stage 1 (Shortlisting of cities by States) has completed, following which 12 cities from Tamil Nadu have been selected. In the Stage 2 Challenge(the Challenge round for selection), the shortlisted cities from all States have to submit a Smart City Proposal (SCP) to compete with each other at the National level. 20 cities that fare best in this competition would be selected for funding during 2015-16. The other cities will get a chance to improve their proposals and be eligible to participate in challenge round during the next financial year.

In Tamil Nadu, the Tamil Nadu Urban Infrastructure Finance Development Corporation (TUFIDCO) is the nodal agency of the Government of Tamil Nadu (GoTN) steering the Smart Cities Mission. Following the first stage challenge, twelve cities have been shortlisted in Tamil Nadu under the Smart Cities Mission. Coimbatore is one of the cities selected from Tamil Nadu following the Stage I challenge. As its Local Government and Urban Local Body, the Coimbatore Municipal Corporation (CMC) is steering the task of preparing the Smart City Proposal and along with TUFIDCO retained ICRA Management Consulting Services Limited (IMaCS) for assistance in participating in the Smart Cities Challenge. This document covers the City-Wide Concept Plan for Coimbatore city and details the approach, findings from baseline assessment and articulates the City Vision, Goals and Strategy. 1.2. Approach to Smart Cities Challenge - Stage 2

Exhibit 1.1 below provides a snapshot of the steps followed by CMC towards participation in the Smart Cities challenge, in accordance with the Smart Cities Mission guidelines issued by MOUD.

Exhibit 1.1Approach to Smart Cities Challenge – Stage 2

Step 2 Generate Options Step 1 Prepare City-wide Step 3 Finalize / Submit for Pan City initiative(s) Concept Plan Smart City Proposal and Area based proposal

 City Baseline Assessment  Round II Consultations  Local Body approvals

 Round I Consultations • Options for Pan-city  State Review and Approvals

• Face-to-Face interactions • Ideas for Area-  Finalise Smart City Proposal

• Use of Social Media / MyGov Development Proposal  Round III Consultations for

• Contests and Polls • Prioritization dissemination

 Smart City Concept Plan • Implementation framework

• City Vision, Goals, Strategy • Fit with MOUD guidelines

15 Sep 15 15 Oct 15 15 Nov 15 30 Nov 15 Start date City-wide Concept Plan Draft SCP Final SCP

In line with the Smart City guidelines, CMC’s process for preparing the Smart City Proposal covers preparation and submission of the following deliverables:

1. A Smart City Concept Plan that captures the City’s Vision, Goals and Strategy based on a baseline assessment and as appropriate to its local context, resources and level of ambition.

2. A Smart City Proposal that would cover

a. A Pan City proposal that articulates specific city wide initiatives in the areas of city governance, infrastructure and services through deployment of smart solutions that help create positive impact and improvements in a relatively short time frame and b. An Area based proposal that incorporates identifies an area within the city as an appropriate site for one of the three typologies of development namely greenfield, re-development or retrofitting.

CCMC has initiated a comprehensive Stakeholder Engagement plan in September 2015. CCMC’s consultations seek to involve all stakeholder groups including Elected Representatives, Citizens & Civil Society, Trade & Industry and City Administration through a combination of Face-to-Face interactions, Social media & Internet and traditional media covering Print, Television and Radio. Contests and Polls to generate wider enthusiasm and participation have also been planned as part of the consultative process for this exercise.

The Consultations are being organised under three rounds:

 Round 1 Consultations have focused on engaging citizens and stakeholder to crystallise the City Vision, Goals and Strategy towards finalising the City-wide Concept Plan and to draw initial views on area development proposals and pan city initiatives.

 Round 2 Consultations would focus on engaging citizens and stakeholders on possible options for Area Development proposals and pan-city initiatives and to enable crystallising the priority initiatives that need to be incorporated as part of CMC’s Smart City Proposal

 Round 3 Dissemination would use various media and social media platforms to disseminate among stakeholders the initiatives reflected in CMC’s Smart City Proposal.

Scope and inputs from Round I consultations are detailed under Chapter 4 Citizen Engagement. 1.3. Approach for preparation of City-wide Concept Plan

The first deliverable in the Stage 2 of the Smart Cities Challenge is the City wide Concept Plan which encompasses finalisation of the City Vision, Goals and Strategy. Exhibit 1.2 captures the approach for preparation of the City-wide concept plan which essentially involved three steps as described below:

1. Baseline assessment: The baseline assessment covered a situation analysis and a review of previous plans including the recently prepared City Development Plan and City Mobility Plan of CMC. The assessment also covered review of prevailing service levels and a gap analysis vis-à- vis benchmark norms. It also covered a comprehensive self-assessment on the 24 parameters (and grouped under four thematic areas as shown in Exhibit 1.3) identified under the Smart City guidelines.

Exhibit 1.2 Approach to Smart Cities Challenge – Stage 2

Baseline assessment and Consultations - Round I mapping

• Earlier studies and city maps • Face-to-Face, Social Media/My Gov • Ongoing / proposed initiatives / plans • Dissemination on Media / Website • Service levels / assessment indicators • MOUD guidelines

Formulate City Vision, Goals & Strategies

• Review Vision and Goals under earlier initiatives • Validate Vision themes and Priority Goals from Consultations

Crystallise Vision Statement, Values, Goals and Strategies

Exhibit 1.3City Baseline: Framework for Self-Assessment

Structure, Economy, Mobility Watsan, Energy and Environment • City Identity and culture • Water Supply / Water Management • Economy and Employment • Waste-water Management • Mixed Use • Waste management • Compactness • Sanitation • Walkability • Energy Supply / Source / Efficiency • Transport • Underground wiring • Open Spaces • Air Quality

Inclusion, Housing and Security Smart Solutions & IT-led delivery • Housing and Inclusiveness • Citizen participation • Education • IT connectivity • Health • Intelligent Govt. Services • Safety and Security

2. Round I Consultations: CMC undertook a comprehensive range of consultations covering face- to-face consultations, written submissions, print, radio & TV, online crowd sourcing of ideas and polling (through internet and mobile). The consultations covered the entire spectrum of stakeholders including Elected Representatives, City Administration (including line departments of GoTN), Public Stakeholders and representatives from Trade & Industry. Round I consultations are expected to be concluded this week and has elicited very positive and wide response from all sections of society and was well supported by large partner organisations including the Confederation of Indian Industry (CII), Coimbatore district Small Industries Association (CODISSIA), Siruthuli etc. and Educational Institutions in the city.

a. Face-to-face Meetings involved direct interactions with over 1000 participants and included meetings with (i) Elected Council, (ii) Zonal town-halls (which elicited participation from over 300 members), (iii) Meeting with District Collector and Line Departments (attended by over 200 members) and (iv) Members of the Press/Media.

b. Written submissions from citizens and local associations/agencies through CMC zonal offices and suggestion boxes at prominent locations in the city c. Crowd sourcing through Face book, Twitter and MyGov.in d. City Pulse polls both online and offline (including in local language) e. Essay and Vision contests in Educational Institutions f. Dissemination of updates and information on Smart Cities Challenge on social media platforms, CMC’s website, My Gov page and Print/TV media.

3. Review by GoTN and CMC and finalisation of City-wide concept plan: This City-wide Concept Plan document reflects the City Vision, Priority Goals and Strategies, emerging from the review of the city baseline and aspirations and ideas reflected in stakeholder views emerging from Round I consultation. The findings were presented to CMC and GoTN during a review conducted on 9 October 2015 and the feedback from this review has been duly incorporated in this document. 1.4. Scope and contents of this document

This document covers the City-wide Concept Plan for Coimbatore city and is organised along the following sections:

 Section 1 Introduction (this section) covers the background to this exercise and details the approach adopted by CMC in preparing this City-wide concept plan

 Section 2 City background provides an overview of Coimbatore, discusses its institutional framework, economic base/growth drivers and its demographic profile.

 Section 3 Baseline Assessment presents findings from a review of prevailing service levels and a gap analysis vis-à-vis benchmark norms across various services. It also reports key performance indicators and provides a self-assessment on 24 parameters identified under the GoI’s Smart Cities guidelines provided post the regional workshops conducted by MOUD.

 Section 4 Citizen Engagement details the methodology, level of engagement and findings from Round I consultations undertaken by CMC.

 Section 5 Vision, Goals and Strategic Plan articulates the Vision statement for Coimbatore and identifies the priority goals and strategies for the City.

 Section 6 Components of Smart City Proposal discusses the approach and initial views emerging for the Smart City Proposal.

2. City background 2.1. City overview

2.1.1. Regional Setting

Coimbatore, the second largest city in Tamil Nadu and the 15th largest urban agglomeration in India, is located on the banks of Noyyal River. Spread over an area of 25.04 sq.km and with a population of 16.17 lakhs (as of Census 2011), Coimbatore is the administrative headquarters of Coimbatore district. The city is known as a major industrial and educational hub of South India.

Coimbatore City Municipal Corporation (CCMC) is the ULB under which urban services of Coimbatore are managed. Coimbatore was managed under a municipality since 1866. Coimbatore was upgraded from Special Grade Municipality to a Corporation in 1981. The city has 5 administrative zones; North, South, East, West and Central with each zones sub-divided into 20 wards.

Exhibit 2.1CCMC – Regional Setting

Source: CCMC

2.1.2. Location and Connectivity

The city is located at 495 km from Chennai in South-West direction and serves as an entry and exit point to the neighbouring State of Kerala and the hill station of Udhagamandalam (Ooty)

 Road: There are seven major arterial roads traversing the city; Avinashi road, Trichy road, Satyamangalam roads, Mettupalayam road, Palakkad road, Pollachi and Marudhamalai road . Three National Highways, NH 47, NH 67 and NH 209, pass through the city which connects the city to other urban areas in the district and the State.

 Rail: Coimbatore junction, the second highest revenue yielding station in the Southern Railways division of Indian railways, is well connected to major Indian cities. It contributed to about 43.5% to its divisional income. Coimbatore North Junction is another important railway junction in the city apart from Coimbatore Junction and Podanur Junction. The other stations include Peelamedu, Singanallur, Irugur, Perianaikanpalayam, Madukkarai, Somanur and Sulur. In

addition, the Nilgiri Mountain Railway that goes up to the hill station or mountain resort at Ooty has its lower terminus at Mettupalayam, a town very near Coimbatore.

 Air: The city has an international airport at Peelamedu which is 11km from the city and has an air-force base in Sulur at 15km. The airport caters to domestic flights to all major Indian cities and international flights to Sharjah and Singapore.

Exhibit 2.2CCMC – Connectivity

Source: City Development Plan

2.2. Institutional framework

2.2.1. Coimbatore Municipal Corporation

Coimbatore was constituted as a Municipality in the year 1866 and was elevated to the Corporation status in the year 1981, the third in Tamil Nadu. In 2011, the corporation boundary was expanded from 105.06 to 257.04 sq.km by merging 3 Municipalities, 7 Town panchayats and 1 Village Panchayat. CCMC is divided into 5 zones (North, South, East, West and 100 wards for administrative purpose. Refer Exhibit 2.3for a list of areas that were added to CCMC.

Exhibit 2.3 CCMC - Areas added during expansion Category No of ULBs Names of ULBs Kavundampalayam municipality, Kurichi municipality, Municipalities 3 Kuniamuthur municipality Chinnavedampatti town panchayat, Kalapatti town panchayat, Saravanampatti town panchayat, Vellakinar town panchayat, Town Panchayats 7 Thudiyalur town panchayat, Vadavalli town panchayat, Veerakeralam town panchayat Village Panchayats 1 Vilankurichi village panchayat

2.2.2. Departments and Agencies of Government of Tamil Nadu

There are a number of agencies involved in the policy formulation and delivery of services other than the Municipal Corporation. Refer Exhibit 2.4 for a list of departments and agencies engaged in provisioning of core urban services of Coimbatore.

Exhibit 2.4 Agencies involved in policy, planning and provision of services in Coimbatore

MAWS HUDD Transport PWD Highways Police Electricity

DMA TNHB TNSTC Traffic TNEB Police

TWAD TNSCB

DTCP

Source: CCMC, GOTN, IMaCS analysis. Key: DMA= Directorate of Municipal Administration, TWAD= Tamil Nadu Water Supply and Drainage Board, TNHB=Tamil Nadu Housing Board, TNSCB=Tamil Nadu Slum Clearance Board, DTCP=Department of Town and Country Planning, TNSTC= Tamil Nadu State Transport Corporation, PWD- Public Works Department, TNEB- Tamil Nadu Electricity Board

The key departments of GoTN involved in policy formulation and delivery of urban services include the following:

 The Municipal Administration and Water Supply department (MAWS) is the nodal department responsible for Municipal Administration and Water Supply. The Coimbatore Corporation function under the Directorate of Municipal Administration (DMA.

 The Housing and Urban Development department (HUDD) is the nodal department responsible for urban planning and housing. The Department of Town and Country Planning, under the HUDD is responsible for master planning in urban areas in Tamil Nadu other than ChMA.

 The Highways and Ports department (DoH) is responsible for formulating polices laws, regulations and various programs to improve roads, highways and bridges for land transport and ports for sea transport.

 The Transport department is the nodal department for public transport. The bus transport undertakings of Coimbatore come under the Tamil Nadu State Transport Corporation (TNSTC). It is also the Nodal Agency of the State Government in respect of projects implemented by the Southern Railway and the Civil Aviation of the Government of India.

 The Public Works department (PWD) formed in 1858 is in charge of public sector works in the State of Tamil Nadu. The department functioned under the control of Secretary to GoTN and deals with policy making on all matters concerning the Building organizations and Water Resources Organization. It is entrusted with the construction and maintenance of buildings for most of government departments and public undertakings, and the construction of bridges, roads and infrastructure.

 The Department of Environment (DoE) is the nodal department responsible for planning, promotion, coordination and overseeing implementation aspects relating to Environment, other than those dealt with by TNPCB.

Other than these the following are also involved in provision of critical services to CMC.

 Coimbatore Traffic Police, a division of the Tamil Nadu Police, is the law enforcement agency in Coimbatore Corporation which is headed by Commissioner of Police and administrative control vests with the Tamil Nadu Home Ministry.

 Department of Energy (Tamil Nadu) is one of the Governments of Tamil Nadu dealing with the energy problems in the State. There are separate undertakings & Bodies for electricity generation& distribution and transmissions such as TNEB Limited, Tamil Nadu Generation and Distribution Corporation Limited and Tamil Nadu Transmission Corporation Limited.

 Education: Department of School Education (Tamil Nadu) is one of the Governments of Tamil Nadu which formulates policies, laws, regulations and various programs based on the needs of the society in the field of School education in Tamil Nadu. The levels of schooling taken care by them are elementary, Middle, Secondary and Higher Secondary in the State of Tamil Nadu.

 Department of Higher Education (Tamil Nadu) formulates policies, laws, regulations and various programs based on the needs of the society in Higher education in Tamil Nadu.

 Department of Health and Family Welfare (Tamil Nadu) is one of the Government Departments of Tamil Nadu which formulates policies, laws, regulations and various programs for the family welfare and health of the society of State of Tamil Nadu.

The key GoTN agencies that are vested with responsibilities for managing service delivery in Coimbatore city include the following:

 Directorate of Town and Country Planning (DTCP) formed under HUDD is the nodal planning agency for the areas other than Chennai Metropolitan area. DTCP is responsible for all planning work including preparation of Master Plans, Detailed Development Plans, Land use maps and related reports.

 Tamil Nadu Water Supply and Drainage (TWAD) Board formed under MAWS is the main implementing agency for all water supply and sewerage schemes outside the Chennai metropolitan area.

 The Tamil Nadu Housing Board (TNHB) formed under the HUDD is the nodal institution mandated with provision of plots and ready-built houses.

 The Tamil Nadu Slum Clearance Board (TNSCB) formed under the Tamil Nadu Slum Areas (improvement & clearance) Act 1957 is mandated with eradication of slums through provision of housing, infrastructure and livelihood programs in slum areas.

 The Tamil Nadu Pollution Control Board (TNPCB) is the nodal agency for monitoring and control of air, noise and water pollution in the State of Tamil Nadu.

The Tamil Nadu Urban Finance and Infrastructure Development Corporation (TUFIDCO) and Tamil Nadu Urban Infrastructure Financial Services Limited (TNUIFSL) are nodal financial institutions that play a role with respect to financing of urban infrastructure in Tamil Nadu.

 The Tamil Nadu Urban Finance and Infrastructure Development Corporation (TUFIDCO) is designated the State-level Nodal Agency (SLNA) for centrally sponsored urban infrastructure development schemes of Smart Cities, AMRUT and IDSMT. TUFIDCO also extends financial assistance to the ULBs from its own sources for various infrastructure developments.

 The Tamil Nadu Urban Infrastructure Financial Services Limited (TNUIFSL) is a Public- Private Partnership in urban section promoted by GoTN and set up with the aim to manage various funds, including the Tamil Nadu Urban Development Fund (TNUDF).

A number of departments and agencies of GoI also play an important role in provision of critical transport services to Coimbatore city, connecting Coimbatore with rest of the country.

 Southern Railways headquartered in Chennai is the earliest of the 17 zones of the Indian Railways. It covers the States of Tamil Nadu, Kerala, Puducherry and small portions of Andhra Pradesh, Telangana and Karnataka. This zone of Indian Railways derives its revenue from the passengers and not from freight. The Coimbatore stations come under the jurisdiction of the Southern Railways.

 Airport Authority of India (AAI) under the Ministry of Civil Aviation is responsible for creating, upgrading, maintaining and managing civil aviation infrastructure in India. The Coimbatore Airport comes under the jurisdiction of AAI.

 National Highway Authority of India (NHAI) is an autonomous agency responsible for the development, maintenance, management and operation of National Highways. It is the nodal agency of Ministry of Road Transport and Highways. 2.3. Land-use

Preparation of Master Plans in Tamil Nadu is handled under the Department of Town and Country Planning (DTCP) which operates under the Housing and Urban Development Department (HUDD) of GoTN. The first master plan was consented and approved in 1994 for the Coimbatore Local Planning Authority (LPA) area. Further the government in their order No.437, H&UD dated 31.10.2000 permitted to review the Coimbatore Master Plan as per section 32(2)(b) of TCP act, 1971. As directed above, Local Planning Authority is currently revising the earlier prepared Master Plan for the year 2021. Land use pattern for an area of 105.6 sq.km (erstwhile corporation) and LPA as a whole has been prepared for the year 2021. Exhibit 2.5 shows the land use of erstwhile Coimbatore Corporation.

Exhibit 2.5Land-Use of Erstwhile Coimbatore City- 2002 Vs. 2021 Existing In 2002 Proposed For 2021 Land Use Category Area (Ha.) % To Total Area (Ha.) % To Total Residential 6318.7 59.8 6617.1 62.3 Commercial 279.4 2.6 433.5 4.1 Industrial 491.0 4.6 721.4 6.8 Education 661.5 6.3 805.6 7.6 Public & Semi- public 271.9 2.6 452.3 4.3 Agriculture 2537.5 24.0 1529.7 14.5 Source: Master Plan for Coimbatore

In addition to the Master Plan, 276 Detailed Development Plans (DDPs) were also prepared for select regions within this area. Out of these, 64 Detailed Development Plans are at approval stage, while 96 are in consent stage; the remaining 116 DDPs are at draft stage. However, with addition of extended areas in 2011, CCMC’s area went up from 105.6.44 sq. km. to 257.04 sq. km, there is a need for a revised master plan for the revised Corporation limits 2.4. Demographics

2.4.1. Population trends and projections

Population within CCMC was 16.17 lakh during Census 2011. If we take total area (including areas added to form CCMC), the population grew at 29.3% during 2001-11. However, population growth within the core area has been limited with the population of erstwhile Coimbatore Corporation growing at 15.3% only. (Refer Exhibit 2.6). Overall population density of the expanded CCMC is low at 63 persons per hectare and reflects potential for growth in population in future.

Exhibit 2.6 CCMC - Population details Population( S.No. Name Of The ULB Population(2011) Density/Sq. 2001) 1 Erstwhile Corp. (A) 930,882 1,073,020 10417 2 Kavundampalayam 48,276 98,919 8955 3 Kurichi 77,853 159,523 6187 4 Kuniamuthur 58,900 120,688 4035 5 Chinnavedampatti 10,981 13,177 1429 6 Kalapatti 22,034 26,441 1857 7 Saravanampatti 17,737 21,284 3281 8 Vellakinar 9,772 11,726 2014 9 Thudiyalur 21,004 25,205 4027 10 Vadavalli 19,994 29,735 3547 11 Veerakeralam 24,779 23,993 5172 12 Vilankurichi 9,124 14,000 1518 Total (B) 320,454 544,691 - Grand Total (A+B) 1,251,336 1,617,711 - Source: CCMC

The decadal population growth percentages show that the Coimbatore City Municipal Corporation has registered increase in population growth over the years. The density of the city was seen to increase from 67 pph to 88 pph during 1981-01. Due to the expansion of the city, the overall density decreased to 63 pph. Refer Exhibit 2.7 the trends in population in Coimbatore City.

Exhibit 2.7 CCMC - Population trends Year Population Density (PPH) Decadal growth (%) 1981** 700,923 67 12.6 1991 806,321 77 15.0 2001 930,882 88 15.4 73.8 (like-to-like 2011*** 16,17,711 63 basis-29%) Source: Census India. CDP. IMaCS Analysis

As per the City Development Plan for Coimbatore, the population is expected to be 20.24 lakhs in 2025 and 27.89 lakhs in 2045.

Exhibit 2.8 CCMC - Population Projection Year Projected Population 2020 1,868,378 2025 2,024,055 2030 2,192,704 2035 2,375,405 2040 2,573,329 2045 2,787,745 Source: CMC CDP 2013

2.4.2. Social indicators

Social indicators that define the characteristics of the population are Gender ratio and Literacy rate.

 Gender Ratio: Sex ratio of Coimbatore city is 999 females per 1000 males and the child sex ratio is 963 girls per 1000 boys as per Census 2011. The sex ratio of Coimbatore city is much higher than the national average of 940 females per 1000 males, indicating high status of women in the city.

 Literacy Ratio: Average literacy rate of Coimbatore city is 91% of which male literacy is 95% and female literacy is 88% as per the Census 2011. In terms of literacy, Coimbatore is placed among the top ranking cities of the country. 2.5. Economic base and growth drivers

As of 2010-11, Coimbatore district had the fourth largest Gross District Domestic Product (GDDP) in Tamil Nadu at Rs. 25,060 crore at constant prices. In terms of per capita income, it ranked 6th amongst all the districts at Rs. 75,948. The district economy is pre-dominantly service based with service sector’s share in GDDP at 52.83 per cent in 2010-11. This is followed by a large secondary sector at 41.83 per cent and primary sector at 5.34 per cent.

Key industries contributing to the economy of Coimbatore city are textiles, automotive components, software services, manufacturing, education and healthcare industries. Coimbatore also houses the country's largest amount of hosiery and poultry industries. The city has two special economic zones (SEZ), the Coimbatore Hi-Tech Infrastructure (CHIL) SEZ and Coimbatore TIDEL Park, and at least five more SEZs are proposed to be developed. The sectors having much significance in economic development of Coimbatore are presented below.

 Industries: Coimbatore is one of the largest industrial centres in Tamil Nadu and is today part of the Coimbatore- Tiruppur- Erode Industrial corridor. Apart from being the textile hub, the city has got various industrial units in both light and heavy engineering. Textile industry, foundries and manufacturing of motors and pumps are the major industries contributing to the economic development. Coimbatore has more than 700 wet grinder manufacturers with a monthly output of about 75,000 units (as of March 2009). Coimbatore is also home to a common facility for the manufacturers of wet grinders. The motor and pump industry supplies two third of India’s requirements, while its wet-grinder industry has a near monopoly. Coimbatore has trade associations like CODISSIA, COINDIA, SITRA and COJEWEL representing industries in the city.

It also has a 160,000 Square feet (15,000 m2) trade fair ground, built in 1999. It was named COINTEC due to its hosting of INTEC (Small Industries Exhibition). The city also has several central textile research institutes and associations like Central Institute for Cotton Research (CICR) and South Indian Textiles Research Association (SITRA).

 Information Technology: The city is the second largest software service provider in Tamil Nadu, next only to Chennai. IT and BPO industries have grown greatly with the launch of TIDEL Park and other planned IT parks in and around the city. It ranks high among the global outsourcing cities competing with companies like Tata Consultancy Services, Cognizant Technology Solutions, IBM, Robert Bosch GmbH, Cameron International Corporation, Tata Elxsi, Dell, Aditi Technologies, CSS Corp.

 Education Institutions: Coimbatore serves as a major education hub and is home to 7 universities, 54 engineering colleges, 2 medical colleges, 35 polytechnics Colleges and more than 70 Arts and Science Colleges and a large number of schools. The city has several reputed state owned universities and research institutes.

 Health Care: The size of the Coimbatore health care industry has been estimated as 1500 Crore in 2010. There are nearly 750 hospitals in and around Coimbatore with a capacity of 5000 beds. The city remains the preferred healthcare destination for people from nearby districts and also from the neighbouring state of Kerala.

 Other sectors: In the recent years, the city has seen growth in the hospitality industry with more upscale hotels being set up like Vivanta by Taj (Old Surya International), Hilton Garden Inn and Le Meridien, four star hotels like Aloft and several three star hotels. Coimbatore is also one of the major gold jewellery manufacturing hubs in India renowned for making cast jewellery and machine made jewellery and also a major diamond cutting centre in South India. The city is home to about 3000 jewellery manufacturing companies and to over 40,000 goldsmiths.

3. Baseline assessment

This chapter presents findings from a review of prevailing service levels and a gap analysis vis-à-vis benchmark norms across various services. It also reports key performance indicators and provides a self-assessment on 24 parameters identified under the GoI’s Smart Cities guidelines provided post the regional workshops conducted by MOUD. 3.1. Water, Sanitation, Energy and Environment

3.1.1. Water Supply

Refer Exhibit 3.1and Exhibit 3.2 for gap analysis of water supply infrastructure / services (existing, future demand and gaps) and prevailing service levels (vis-à-vis norms)

Exhibit 3.1 Water Supply Gap Analysis: Prevailing Infrastructure/Services vs. Demand Norms / Demand Gap / Addl. Need Prevailing Unit Assumptions / Projected Projected status1 Existing 2015 Source 2025 2045 2025 2045 Water Demand MLD 133 @ 135 LPCD 230 296 376 97 163 243 Treatment Capacity MLD 275 Demand + 15% 264 340 433 - 65 158 Water Sourcing MLD 245 Treatment + 5% 133* 357 454 32 112 209 Storage ML 48 1/3 of demand 77 99 125 29 51 78 Network Length Km 1,007 AMRUT SLIP 3,856 3,856 3,856 2,849 2,849 2,849 Connections 000s 265 AMRUT SLIP 485 626 796 220 361 531 Source: CMC. * Actual supply after losses.

Exhibit 3.2 Water Supply: Service levels Vs. Benchmarks Service Levels Unit Norms Existing Per Capita Supply LPCD 135 82 Duration Hours/day 24 hours 4 NRW % 20% 56% Metering % of total 100% 98% Quality % 100% 100% Complaints redress % of total 100% 100% Cost recovery % 80% 99% Collection efficiency % 90% 75% Source: CMC, CMC CDP 2014. Benchmarks are as per SLB Norms provided by MOUD.

Salient aspects of the water supply baseline are explained below:

1. Overall demand-supply, Sourcing and Treatment: Water is sourced mainly from two main sources namely, Siruvani reservoir and Pillur reservoir. In addition, some added areas of CMC receive small quantities of water from combined water schemes implemented by TWAD and from ground water / bore-wells managed by CMC. CMC currently has a treatment capacity of 275 MLD and a storage capacity of approximately 48 Million Litres (ML).The daily treated water drawn from the Siruvani and Pillur amount to 245 MLD. The sources are maintained by the Tamil Nadu Water Supply and Drainage Board, and are located at a distance of 36 Km and 95 Km from the city, respectively.

2. Storage, Distribution and Connections: Prior to Pillur scheme there were 25 service reservoirs in the erstwhile city limits. After commissioning of Pillur Scheme-I, the erstwhile corporation limit is served by 46 service reservoirs. Further 3 SRs located at Vysial Street under Siruvani Scheme and Rathinapuri & Maniakarampalayam under Pillur Scheme-I are not in use. The total area has been divided into 5 water supply zones and 43 sub-zones for effective operation and maintenance. The current city boundaries are provided with 126 elevated storage reservoirs with capacity of 48 ML. This is significantly lower than the norm of one-third storage capacity required to provide stable and reliable supply. CMC has a network length of approximately over 1000 km with the core areas of the city. However, at tail end areas, supply has been reported to last for only 10 – 15 minutes a day. CMChasnearly265,000 connections much of it in the core areas of the city.

3. Service levels, key issues and gap: As is seen from Exhibit 3.1, CMC has fairly large infrastructure gaps across the water value chain vis-à-vis its medium and long-term demand. Large parts of added areas are uncovered and this is reflected in poor coverage and service levels. As is apparent from Exhibit 3.2, CMC lags several indicators on service delivery performance. At present, water is supplied once in four days under Siruvani scheme, 3 to 4 days under Pillur scheme and 4 to 12 days in added areas. The water is supplied for duration of 3 and half hours in a day i.e. 2 hrs in the morning and 1 and half hours in the evening, with staggered supply pattern to cover different wards in the City. Areas adjacent to the OHTs have been reported to receive water even up to 12 hrs in a day. Similarly it faces gaps in per capita supply, duration of supply, Non-Revenue Water and collection efficiency, even though it fares better on metering, complaints redress and quality of supply. Some of the key issues that need to be addressed with respect to water supply are summarised below:

a. Poor coverage in extended areas b. Duration and reliability of supply is poor. c. Absence of Bulk water metering leads to ineffective monitoring of flow in reservoirs/intermediate storage points. d. Pipe networks are not laid for some stretches of roads within Corporation boundary. There are many uncovered areas in the city and these areas are dependent on water supply through tankers. e. Supply through public fountains in several areas f. Weak distribution system even in covered areas which require rehabilitation

4. Recent Proposals and ongoing initiatives: CMC has identified water supply as a priority area to address. It has prepared DPRs for provision of 24x7 water supply in both the core areas and extended areas.

a. Recently, CMC has floated a Request for Qualification (RFQ) for implementing 24x7 Water Supply on Public-Private Partnership mode in the core areas of the city. b. Further it has also prepared a DPR for augmentation of sourcing and treatment and extension of distribution in added areas. These initiatives for augmentation of supply and improvement of distribution in added areas are planned to be covered under AMRUT scheme. Implementation of these initiatives can significantly address access gaps across zones in Coimbatore and could help bring CMC on par with benchmark levels.

3.1.2. Sewerage and Access to Toilets

Refer Exhibit 3.3andExhibit 3.4 for a gap analysis of sewerage and sanitation infrastructure / services (existing, future demand and gaps) and prevailing service levels (vis-à-vis norms)

Exhibit 3.3 Sewerage Gap Analysis: Prevailing Infrastructure/Services vs. Demand Demand Gap / Addl. Need Prevailing Unit Norms / Source Projected Projected status1 Existing 2015 2025 2045 2025 2045 Generation MLD 106 80% water demand 184 237 301 78 131 195 Treatment Capacity MLD 170 80% water demand 184 237 301 14 67 131 Sewer length km 162 AMRUT SLIP 3,856 3,856 3,856 3694 3,694 3,694 Connections 000s 24 AMRUT SLIP 486 626 796 462 602 772 Toilets Nos. 313 1 seat / 200 users 904 1,166 1,482 591 853 1,169 Source: CMC, AMRUT SLIP draft document, CMC CDP.

Exhibit 3.4 Sewerage: Service levels Vs Benchmarks Service Sector- Proposed Indicator Norm Status Coverage of toilets 100% 92% Coverage of Sewage network services 100% 31% Collection efficiency of the sewage network 100% 77% Adequacy of sewage treatment capacity 100% 145% Quality of sewage treatment capacity 100% 100% Extent of reuse and recycling of sewage 20% N.A Efficiency in redressal of customer complaints 80% 98% Extent of cost recovery in sewage 100% N.A Efficiency in collection of sewage charges 90% N.A Source: Coimbatore CDP

1. Partial Underground System: Coimbatore City Municipal Corporation partially has Underground Sewerage System (UGS) in the erstwhile corporation area while the remaining areas in the erstwhile corporation and recently added areas are covered by open drains only there is no UGS facility. The existing sewerage system in Coimbatore covers an area of 23 sq. mm and sewer lines were laid to a length of 162 Km and service connections were provided to 24,380 households. The area covered by this underground sewerage system is divided into three zones. Zone I commissioned in 1954 covers approximately 7.5 Sq. Km, while the balance 15.6 Sq. Km of area is covered by zones II and III and commissioned in 1998.

2. Existing Sewer network: The three zones collectively discharge 41.3 MLD of sewage, which is carried by 162 Km of sewer line. Individual sanitary facilities like septic tanks cater to the populace not served by the underground drainage system.

3. Treatment facility: There are three treatment plant locations

a. Presently, Coimbatore city has a total of 3 Sewage Treatment Plants (STP) which are located at various parts of the city; Ukkadam, Ondiputhur and Nanjundapuram. b. Ukkadam: The treatment facility at Ukkadam broadly consists of screen chamber, grit chamber, settling tank, sludge digestion tank and sludge drying bed. The area that is required for treating the incoming sewage of 16 MLD is 178 acres (at a rate of 25,000 gallons per acre per day). The corporation had acquired 114 acres of land at Ukkadam considering the future

requirements. The treatment work at Vellalore consists of an anaerobic lagoon of 5 to 6 day storage. The treatment works available for Zone III at Vellalore provides an anaerobic lagoon with detention time of 5 to 6 days. The capacity of the lagoon is 44,700 m3. The two lagoons are underutilized since there is insufficient flow for treatment. c. Ondipudhur: Ondipudur treatment plant having the capacity of 60 MLD has been started recently. The Nanjudapuram treatment plant is under court stay at present the treatment plant is not working. Sewage from Zone III, which is not fully covered with sewer system, is collected at Nanjundapuram in equalization pond of 8 hour detention time (size 40m x 88m).

4. Access to Toilets: An estimated 7.5% of the households are without any outlet or toilets There is discharge of sewage to water bodies and storm water drains in several places. It is estimated that close to 20% of the households do not have safe disposal facility (septic tank or sewerage network). Individual sanitary facilities like septic tanks cater to the populace not served by the underground drainage system. 313 public conveniences cater to population uncovered by either of the above systems, which is inadequate to meet the norms

5. Service levels: As can be seen in Exhibit 3.4, prevalent service levels in sewerage and access to toilets is poor. While there is a fairly sizeable treatment capacity, lack of sewer networks to connect means that a large section of population is not served.

6. Ongoing Sewerage expansion and other proposals: The ongoing sewerage project covers an area of 87 sq.km, Sewer Lines 582 km and 103506 connections. With this project coming up on stream, a large part of Coimbatore city should get covered. In addition, a DPR for uncovered and added areas at an estimated cost of Rs. 1631 crore has already been prepared and is awaiting funding. Further, a feasibility study for implementing a Tertiary Treatment / Reverse Osmosis facility for reuse and recycling of domestic sewage is also being initiated. Ongoing project initiatives under Swacch Bharat Mission and other state level schemes are being taken up on priority to correct the gaps in public and community toilets on priority. 3.1.3. Municipal Solid Waste

Refer Exhibit 3.5 and Exhibit 3.6 for gap analysis of Municipal Solid Waste (MSW) infrastructure / services (existing, future demand and gaps) and prevailing service levels (vis-à-vis norms)

Exhibit 3.5 MSW Gap Analysis: Prevailing Infrastructure/Services vs. Demand Demand Gap / Addl. Need Prevailing Unit Norms / Source Projected Projected status1 Existing 2015 2025 2045 2025 2045 MSW Generation TPD 890 @ 600 gms / capita 1,020 1,315 1,672 130 425 782 MSW Collection TPD 855 100% collection 1,020 1,315 1,672 165 460 817 Land for processing/landfill Acres 655 1 acre/20,000 85 110 139 - - - Processing capacity TPD 610 85% of generation 867 1,118 1,421 410 705 1,062 Source: CMC.

Exhibit 3.6 MSW: Service levels Vs. Benchmarks

Services Norm Actual Door to door coverage 100% 80% Efficiency of collection of MSW 100% 95% Segregation 100% 60% MSW recovery and disposal 100% 65% Cost recovery 100% N.A Collection efficiency 100% N.A Source: CMC.

1. Waste generation and primary collection: Coimbatore generates an estimated 890 Tonnes per day (Translating to over 600 gms per capita per day) of which it manages to collect close to 855 tonnes. The primary collection is handled completely by CMC either through its own employees or through contract labour.

2. PPP project for Transfer stations, Secondary Transportation, Processing and Landfill: A private agency through a PPP contract manages the activities starting with the construction and management of Transfer stations till the landfill stage. In all, CMC has four transfer stations at Peelamedu, Sathy Road, Ukkadam and Ondipudur. Three of the four transfer stations are operational. Hook Loaders are used for secondary transportation from transfer station to the compost yard / landfill site. The private agency has been engaged by the CCMC under JnNURM scheme to transport the waste from the transfer stations to the disposal site.

There are 4 disposal yards out of which only one is operational at Vellalore sewage farm. The disposal site at Vellalore has been operational for the last eight years, subsequent to the closure of the city’s earlier dumpsites. The corporation has obtained permission from the Tamil Nadu Pollution Control Board (TNPCB) to use this land for municipal solid waste disposal. The Vellalore compost yard has an extent of 604 acres of dry land acquired from farmers. Under the JnNURM scheme, the compost plant and sanitary landfill facility has been installed under PPP mode and plant is under functioning.

3. Vermi-composting and Biomethanatation: Recently, CMC has initiated vermi-composting in which over 100 TPD of waste is being handled and processed. Further another 1.5 Ton biomethanation plant for processing organic waste has been implemented and is used to light up streetlights in the adjoining areas.

4. SKOCH award Decentralised waste-management: CMC has won the prestigious SKOCH award for its efforts towards handling waste in a decentralised manner under which it has set up a zone level waste collection and segregation centre and undertake decentralised composting within the zone to minimise waste being transported outside the zone.

5. Proposed initiatives: CMC now plans to scale up this approach across other zones. In addition, it also proposes to set up another 10 ton per day bio-methanation plant. In order to meet long term requirements, CMC proposes to set up another waste processing plant within CMC. 3.1.4. Water ways, water bodies and drains

Water ways and drains: Located on the banks of the Noyyal river, Coimbatore’s drainage system comprises of a hierarchy of natural and man-made drains and water bodies that ultimately discharge surface run-off into Noyyal River. Numerous channels and tanks constitute the major storm water drainage system for CMC. With a general slope of the city from North to south, the storm water

drainage system in CMC comprises primary, secondary and tertiary drains. Primary drains comprise the Noyyal River. Secondary drains include the natural channels/ canals with a discharge capacity of up to 5 cum/ sec. Tertiary drains are the roadside, built-up open or covered drains and those of the unlined kutcha type drains.

1. Primary drains: The Noyyal River originates from Vellingiri hills of Western Ghats and is a tributary of the Cauvery River. The Noyyal river basin covers a total area of 3510 Sq.Km.The river has 23 anicuts and 23 canals of 100 Km length and 31 tanks at different locations with a regulated irrigation facility was used to irrigate about 20000 acres of land and through ground water recharging, an additional 30,000 acres of land were benefited for farming activities. It is a seasonal river which has good flow for short periods of North-East and South-West monsoons.

2. Secondary drains: Apart from the aforementioned primary drain, some of the major irrigation channels like Sanganur pallam, Kovilmedu pallam, Vilankurichi-Singanallur Pallam, Karperayan Koil pallam, Railway feeder roadside drain and Trichy-Singanallur Check drain carry storm water and serve as irrigation-cum-drainage channels (i.e. Secondary drains). Total length of these drains is about 64.42 Km. City has numerous drainage channels carrying storm water from respective catchment areas to the aforementioned secondary drains. All the aforementioned drains are culminating in 9 major water bodies, which serve as a huge irrigation network. The Sanganurpallam, the main drainage artery, traverses from north to south with its outfall in Noyyal River. Almost all the drains and water bodies are covered with weed growth and the drainage courses are encroached upon by a number of hutments. Even though the carrying capacities of the drains are adequate in the head reaches, the carrying capacity of the drains is constricted in the end-reaches due to weed growth, silting-up encroachments. There is frequent breaching of bunds and flooding along the water courses in rainy seasons. In the other seasons, the sullage & water, flowing through the various drains, get stagnated at many points and cause unhygienic conditions and mosquito-breeding.

3. Tertiary drains: Existing road side/storm water drains within the Corporation limits are called Tertiary drains. Corporation maintains storm water drains of total length 1780.10 Km within its jurisdiction. The drains are primarily open with concrete surfacing and abut major roads. Due to natural slope of the Coimbatore city, the entire network of storm water drain is presently reaching Noyyal River. The existing roadside storm water drains are linked with drainage channels, which convey storm water runoff from the respective catchment areas to the Noyyal River and also act as the ultimate disposal points. The existing irrigation channels and the distributaries also serve as an irrigation– cum-drainage network system. These storm water drains are fully silted and filled with plant and weed growth. Hence, the drains are not in a position to carry its discharge to its maximum capacity, which ultimately results in inundation and flooding during rainy season. The existing roadside storm water drains are linked with drainage channels, which convey storm water runoff from the respective catchment areas to Noyyal River and also act as the ultimate disposal points.

Exhibit 3.7 List of natural drains Name of Natural drain Length (Km.) Karperayankoil drain 1.92 Koilmedu drain 3.30 Railway feeds road side drain 3.30 Ganapathy – Singanallur pallam 13.90 Sanganur Pallam 9.70

Name of Natural drain Length (Km.) Trichy- Singanallur road check drain 1.90 Velankuruchi-Singanallur drain 10.80 Source: CMC CDP

Exhibit 3.8 Drain network and service levels Particulars Unit Quantity Storm Drain length (manmade) Km 1780 Natural Drains (7 Nos.) km 45 No. of locations of water logging Nos. 78 Incidence of sewerage mixing % 25% of total HHs Source: CMC CDPExhibit 3.9Storm Drains: Service levels

Sl.N Service Indicator Unit Current Normative Standard 1. Road length covered with storm water % 82.33 130 2. Pucca Drains (Open & Closed) % 89.16 100 3. Road length covered with built-up drains % 73.40 130 Source: CMC

Water bodies: Within CMC area there are a number of water bodies and as a first step, CMC intends to create a network of 8 water bodies that are contiguous and located within the CMC area. In addition, clean-up of the Singanallur tank and creating an urban forestry layer around it has also been a demand from citizens and stakeholders. 3.1.5. Energy

 Energy Consumption: The sustained demand of the Coimbatore city is 615 MW per day of which only 10 MW is contributed by solar energy. The contribution of solar energy is about 2% of the total demand which can be improved to at least 10% of the demand by installing solar panels across the corporation. There are 12 sub-stations in the city which is sufficient at present but there will be demand for 3 substations and a feeder of a capacity of 25-50 MW in the future as per the TNEB officials.

 Streetlights: The provision and maintenance of the streetlights is the responsibility of CCMC. A present there are 69692 streetlights. The coverage of streetlights is around 1 streetlight for every 42 metres of road length, which is lesser than the envisaged norms of a streetlight per 25 metres which is predominantly because of the less coverage in added areas. Majority of the streetlights (88%) are not energy efficient adding to the O&M burden of the department. Exhibit 3.10 shows the zone wise distribution of streetlights. As can be seen, 54% of the energy efficient lights are present in the added areas. CCMC has undertaken/ initiated capital expenditure to Increase coverage in extended areas, Move towards energy efficient technology, LED streetlights and automatic on-off technology for energy saving. Refer Exhibit 3.11for gap analysis of streetlight infrastructure existing, future demand and gaps) and prevailing service levels (vis-à-vis norms).

Exhibit 3.10Streetlights- Existing details Energy Efficient Zone Others Total lights East 970 12735 13705 West 1100 5275 6375

Energy Efficient Zone Others Total lights North 137 8790 8927 South 854 2876 3730 Central 766 10493 11259 Added Areas 4454 20842 25296 Total 8281 61011 69292 Source: CCMC

Exhibit 3.11Streetlights- Demand and Gap Norms / Need Gap / Incremental Need Unit Existing Assumptions/ Projected Projected Now 2015 Source 2025 2045 2025 2045 @ 15km per Road Length km 2224 3856 3856 3856 1632 1632 1632 sq.km Distance Streetlights Nos. 69292 between the 154224 154224 154224 84932 84932 84932 streetlights 25m Source: CCMC. IMaCS Analysis

3.2. Mobility, Street lighting and Open spaces

3.2.1. City Mobility

Transport Infrastructure: The key characteristics of the transport infrastructure in the city and the LPA are as follows:

1. Coimbatore Corporation has roads to the extent of 2,106.11 km of which 71% are BT and cement concrete roads and the balance WBM and earthen roads. In addition to this, 58.06 km of highways (district, state and national) pass through the city. The city has a road density of 7.06 km/sq.km. The total road length in the district is 12,934 km.

2. Bulk of the traffic in the LPA is carried by six major corridors (Refer

a. NH 47 - Avinashi Road - towards Salem leading to Bangalore and Chennai b. NH 47 - Palakkad Road - towards Trichur, Kochi and Thiruvanathapuram c. NH 67 - Trichy Road - towards Karur, Trichy, Thanjavur and Nagapattinam d. NH 67 - Mettupalayam Road - towards Ooty and Gudalur leading to Karnataka and Kerala e. NH 209 - Sathy Road - towards Sathyamangalam, Chamrajnagar, Bangalore f. NH 209 - Pollachi Road - towards Palani and Dindigul

3. Tamil Nadu State Transport Corporation (TNSTC) operates moffusil and town bus services in Coimbatore. These are supplemented by private operators who are licenced to operate specific routes. Bus operations in Coimbatore City Corporation are managed through six bus terminals. In addition to these, the LPA has seven important bus terminals

4. Coimbatore Junction, Mettupalayam and Pollachi are the major railway junctions in the LPA. There are a number of smaller stations around Coimbatore Junction such as Coimbatore North which help in reducing the passenger traffic at the main station.

Exhibit 3.12Arterial road network in Coimbatore

North – South Railway Corridor

NH - 67 NH - 209 N NH - 47

Airport NH - 67

Coimbatore East – West Junction Railway Corridor

NH - 47

Source: CMC CMP

Mobility patterns in Coimbatore LPA (as per CMP Baseline study):

1. Traffic Volumes – Mid-block: Average mid-block traffic volume within LPA was found to be in the range of 15,000 PCU within LPA and 18,000 PCU outside LPA The traffic composition across mid blocks reveal a high two wheeler percentage at around 40%, followed by cars and three- wheelers and buses. The volumes were found to be pronounced on mid blocks across Coimbatore Pollachi Road (NH 209), Coimbatore Trichy Road and Pollachi Palladam Road

2. Traffic Volumes and high traffic corridors/intersections: The average PCU volume recorded at inner cordon and screen line locations were of the order of 37,000 and 28,000 respectively. The PHF ranged between 7.5% and 9%. Passenger vehicles comprised 93% of the traffic with peak hour observed between 08:00 Hours and 09:00 Hours. The two wheeler share for both the screen line and inner cordon locations was in upwards of 50%.High traffic volumes were observed in the inner cordon and screen line survey points located on Trichy Road (NH67) & Trichy Road RUB, Mettupalayam Road, Pollachi Road, Avinashi Road Flyover, Athupalam- Karumbakkadai Road. Junctions with high traffic intensity included the following :Gandhipuram Junction, 100 feet Road Junction, Singanallur Junction and Junction of Coimbatore - Ooty - Gundlupet road and Mettupalayam - Annur Road.

3. Origin Destination surveys was undertaken at 10 outer cordon locations. The traffic external to the study area, i.e. the External to External traffic was 23% and the combined Internal to Internal traffic, Internal to External and External to Internal traffic was assessed at 77%. The key trip production and attraction zones within Coimbatore city limits are Coimbatore Railway Station, Avarampalayam, Udayampalayam, Agriculture University and Nanjundapuram accounting for about 37% of total interaction. Similarly, the major trip producing and trip attraction zones outside the city and within the LPA are Mettupalayam, Palladam and Pollachi.

4. Right of Way: The road inventory survey was conducted along all major roads in adequate detail so as to collate data pertaining to link lengths, cross-sectional details, type and general surface condition, street furniture, intersections, control devices, drainage condition, abutting land use etc. The key focus was in assessing Right of Way (RoW), Carriage Way (CW) and Footpath availability. It was observed that 60% roads have RoW less than 30 m, 50% of roads have CW width of less than 8.5 m. In particular, inadequate RoW and CW is a concern for Sukrawarpet Street, D.B Road, Thadagam Road, Sundaram Road and Thondamuthur Street.

5. Pedestrian Intensity and Parking: The study estimates the total walk trips at around 14%. The analysis of Pedestrian survey indicated that more than 30 junctions or mid blocks have PV2 greater than 2X108. Further, footpaths were found to be encroached at and around commercial areas with hawkers and parked vehicles; specifically near the Railway Station, Pollachi Main Road, Chetty Street, Mettupalayam Road upto Sanganur Pallam, Maruthamalai Road, Cowley Brown Road and Avarampalayam Road. The survey also took identified the lack of pedestrian and NMV facilities in and around lakes and rivers. Parking surveys were conducted at 10 different locations for a continuous period of 16 hours. The collated data was used to arrive at the parking accumulation, parking duration and parking index for each parking stretch. Parking demand exists uniformly throughout the day with the evening Hours (17:00 Hours to 19:00 Hours) witnessing slightly higher demand. It is also observed that the demand for parking begins at around 08:00 Hours and lasts till 20:00 Hours. At most locations the duration of parking is evenly spread between the time intervals of less than 1 hour, 1 to 2 hours and 2 to 3 hours. Rampant on-street parking was observed reducing effective carriage way for vehicle movement. PSG Tech (Avinashi

Road), Raja Street, Nanjappa Road and Hopes College Junction recorded high accumulation (PCE).

Key issues with respect to mobility in Coimbatore

1. Stagnant share of Public Transport: Coimbatore’s share of Public Transport at 42% measures well with other Indian cities of comparable size. However, share of public transport has been stagnant in recent years owing to combination of inadequate investments in improving quality and capacity of Public Transport, overlapping routes and inadequate optimisation and sharp increase in personal vehicle ownership (especially two wheelers) over the last decade.

a. Coimbatore households rank at the top on Personal vehicle ownership: Census 2011 household data reveals that Coimbatore district ranked second on share of households owning two-wheelers and cars (47% and 9% respectively) and Coimbatore Municipal Corporation ranked first among large cities with corresponding share of 54% and 13% of households owing two-wheeler and car respectively. b. Shift from public transport to two-wheelers: Nearly 87% of households reported a household income of less than Rs. 15,000 per month and form a large base of commuters that would benefit from a well-run, efficient and affordable public transport system. However, in the absence of any significant improvements to the existing public transport system, it appears that a large share of this base is possibly shifting to two-wheeler use. In most corridors, two-wheelers already form between 20% and 30% of PCUs and the share is seen to be rising. c. Inadequate and poorly planned Terminals: Bus Terminal locations at Gandhipuram and Ukkadam are not adequately geared to handle the traffic volumes and interchange trips, leading to congestion in the Central Business District area. d. Scope for route rationalisation and better regulation of para-transit: Even though Coimbatore has 38 buses per 100,000 population and a high fleet utilisation rate of 99.93%, load factor at 40% is sub-optimal and suggests case for route rationalisation. Further, weakly regulated para-transit cannibalises Public Transport even on arterial corridors and prime trips that are more amenable to bus transit.

On a Business-as-Usual scenario without focused interventions to improve quality and capacity of Public Transport, the share of Public Transport could fall sharply adding to congestion, deterioration in road-use experience and delays in travel times.

2. Increasing traffic pressure on arterial corridors and intersections: Traffic on Coimbatore’s radial network (particularly on Avinashi Road, Trichy Road and Sathy Road) are set to increase with population growth and developments along these corridors:

a. Of the radial, arterial corridors, Avinashi Road, Mettupalayam Road and Trichy Road have an average peak hour traffic volume of 4,530PCUs. With growth in traffic, corridor level plans and mass-transit interventions along these plans are critical to facilitate efficient mobility in Coimbatore LPA. b. 15 of the 30 intersections studied as part of this exercise have a peak hour volume of over 6,000 PCUs and require intersection improvements on an urgent basis. Of these 10 have a traffic volume of 6,000 to 10,000 PCUs necessitating signalisation and 5 have a peak hour volume of over 10,000 PCUs necessitating grade separator in accordance with IRC standards. More than 10 of these are on the three arterial corridors referred above.

c. With the location of terminal at Ukkadam and absence of a bypass, Goods traffic originating outside and destined outside add to the traffic within the city. OD surveys indicate that nearly 23% of traffic on Avinashi Road corridor is on account of External-External Traffic. d. Right-of-way on key corridors is constrained by encroachments, unplanned developments and haphazard parking. Right-of-way variation along different corridors namely Avinashi road (20.2 m to 24 m along a 0-7208m chainage with the city), Trichy road (14.4 m to 24.0 m along 0-2841m) and Sathy Road (9m to 23.4 m along a chainage of 0-9430m) present constraints to effective road alignment for efficient mobility. Consequently, the average journey speeds in the city are at around 20 kmph. e. Parking accumulation on select locations of major arterials was found to be high. The locations include Avinashi Road and Mettupalayam Road on the arterial corridors and Townhall, Oppanakkara Street, D.B. Road, Cross Cut Road and Raja Street in the core area. Of the six MLCPs proposed for the study area three are already under implementation.

With rapid growth along all key corridors, piece-meal solutions like one-off flyovers, junction improvements are likely to run its course. However, these need to be integrated with the corridor level plans for mass transit. The integrated solution should address the strategic road acquisition and widening plans apart from a comprehensive road network plan to address the future growth in traffic sustainably.

3. Inadequate attention, safety and facilities for the pedestrian / non-motorised commuter, while parking is largely unplanned, haphazard and unregulated: Traffic and Transportation plans almost as a rule tend to ignore the pedestrian and non-motorised commuters. In Coimbatore too, this is evidenced by the following:

a. At over 30 intersections and mid-block locations surveyed in this exercise the PV2 value was greater than the threshold 2 x 108 suggesting high levels of pedestrian-vehicle conflicts. b. Footpaths and dedicated tracks for Non-motorised traffic are non-existent. Over 80% of even major arterial roads where there are road space available, footpaths have not been provided for. c. Footpaths even where provided are poorly maintained and encroached upon. Reconnaissance during the course of this exercise revealed that nearly 75% of the footpaths in the Core city CBD are encroached and poorly maintained. d. Accident prone stretches were identified along the Avinashi Road, Trichy Road, Sathy Road, Mettupalayam Road, Palakkad Road, Thadagam Road, Perur Road and Pollachi Road

The Pedestrian and the non-motorised commuter should be a key focus in transportation planning and should feature as a central stakeholder in the city‟s transport and mobility interventions.

CMP Vision, Goals and proposals

1. Vision of CMP: The Vision of the CMP for Coimbatore is to enable safe, efficient and sustainable mobility of citizens and goods throughout Coimbatore LPA addressing both inter- and intra-city transportation needs, while optimizing travel times and costs, through provision of a seamless, modern and efficient high capacity Public Transit System, while addressing the needs of pedestrian and non-motorised transport needs comprehensively.

2. Goals of CMP: Key goals that follow from the above Vision and identified in consultation with stakeholders are summarised below:

a. Aspire to increase the share of Public Transport from the current level of 42% to 60% (excluding IPT) within the next 15-20 years and ensure that it stabilises above these levels. b. Increase modal share of pedestrians and cyclists to at least 20% of all trips undertaken from the present levels of 14%. c. Ensure that 75% of primary and secondary network is equipped with footpaths and facilities for seamless pedestrian movement within the next five years. d. Provide for unobstructed, segregated, continuous cycle track of 2m width in at least 80% of road network that have a Right-of-Way of over 30 m within the next ten years.

3. Proposals and Initiatives under CMP: The Comprehensive Mobility Plan for Coimbatore LPA articulates various proposals (Refer Exhibit 3.13) expected to cater to the requirements of the projected travel demand up to the year 2033. Integrated multi modal transport system has been recommended in order to ensure seamless travel. For the balance travel demand, road improvement proposals have been formulated. While making road proposals, entire corridor has been proposed to be improved instead of isolated improvements.The proposed mass transport corridors are as shown in Exhibit 3.14

Exhibit 3.13 Mobility: Proposals and initiatives identified under CM Improvement Measures Details Mobility Basics 1. Intersection improvements Signalised - 18 on existing roads (Corridor improvement by traffic circulation Grade Separated: measures such as ban on certain turning 7 within corporation limits of which 2 are under movements, one way streets etc., providing construction Channelisers, underpasses at junctions etc.) 3 outside corporation limits 2. Provision of multi-level parking lots 7 Locations of which 3 are to be implemented 3. Schemes for non-motorised modes Pedestrian Grade Separated Facilities - 9 Locations Footpath - 231 km of Road Length Cycle Tracks - 222 km MRT 1. BRT/ LRT/ Metro Total – 136 Kms Public Transport Improvement Plan 1. Augmentation of Bus Fleet Number of Buses Required (2020) – 1,148 Number of Buses Required (2025) – 1,327 Number of Buses Required (2033) – 1,397 2. Feeder Network 402 Kms 3. Bus Terminals 9 Locations 4. Bus Shelters 85 Locations 5. Additional Depots 5 Locations 6. IPT Stands 27 Locations 7. Inter Modal Interchanges 1 Location Road Infrastructure 1. Integrated Freight Complexes 7 Locations 2. New Links Phase I – 71 Kms Phase II – 10 Kms Phase III – 36 Kms 3. Capacity Augmentation Phase I – 93 Kms Phase II – 106 Kms Phase III – 122 Kms 4. ROB 13 Locations of which 2 are under construction

Exhibit 3.14 Proposed Mass Transport Corridors Length S. No Corridor Name (km) 1 Kaniyur to Ukkadam Bus Stand(Along Avinashi Road) 26 2 Bilichi to Ukkadam Bus Stand(Along Mettupalayam Road) 24 3 Karanampettai to Thannerpanthal (Along Trichy Road and Thadagam Road) 42 4 Ganeshapuram to Karunyanagar (Along Sathyamangalam Road and Perur Road) 44

The CMP has identified the Corridors for Mass Transit and that the actual technical option (whether BRT, LRT or Metro) would need to be finalised based on a detailed feasibility study and consultations on the corridors. 3.2.2. Parks and Open spaces

Prominent Green Spaces in city is largely in the form of developed parks including the VOC Park, Kovai Courtallam, TNAU Park, Race Course Children’s park. As per CMC’s CDP, Coimbatore city has a total of 69 parks (accounting for a total area of 93672 sq.m) in the city. However, there has been a strong felt need for improved open spaces and green areas from the residents during consultations undertaken during the Round I consultations. Exhibit 3.15 captures the gaps in Open spaces vis-à-vis norms which clearly highlight the need for CMC to create more open spaces in the city.

Exhibit 3.15Parks in CMC

Particulars Quantity Open spaces/ parks (Nos.) 69 Area of parks (sq.m) 93672 Particulars Status Norms OS availability sq.m/cap. 1.19 10-12 OS in built up area sq.m/cap. 0.59 2 Source: CMC

As described earlier, CMC seeks to create green cover around eight water bodies and select canals around the city and as a first step proposes to clean up the eight near contiguous water bodies within the city. It has also identified a further 74 locations to develop children parks and green spaces.

3.3. Housing, Inclusion and Security

3.3.1. Urban Poor

As per the RAY data, presently there are 231 slums in Coimbatore city. The total number of household residing in the slums is 36151 having a population of 180775. Refer Exhibit 3.16 for the slum details.

Exhibit 3.16 Slums in Coimbatore Sl. Name of No. of No. of Estimated No zone slums households population 1 North 32 4386 21930 2 East 23 2961 14805 3 West 33 4329 21645 4 South 127 22309 111545 5 Central 16 2166 10830 Total 231 36151 180755 Source: CDP Coimbatore

 Access to basic service in slums: Slums are facing constrains in access to basic service because of high density and inadequate infrastructure.

o Water supply: Supplying the slums is not upto the satisfaction level of the slum dweller wither in quantity or in quality o Sanitation: The slums have poor access to public convenience, solid waste management and storm water drains. It is seen that only 5% of the slums are covered by sewerage system in the city.  Slum free city plan has been prepared for Coimbatore which provided some key recommendations based on the detailed socio survey and interaction with slum dwellers. A total of Rs. 2923 crore has been estimated for both preventive and curative measures on improvements in basic infrastructure and housing.

o Plan out slum improvement strategies with respect to infrastructure in 116 slums under RAY in a phased manner. o Improve the livelihood conditions of slum people by properly trained in operation of earth moving equipment, Motor mechanic, Carpentry, Masonry, Office automation, and Tailoring. o Promote development of (a) Community Development Training Institute (b) Affordable Housing (c) Employment Portal o Develop slums with proper approach, local transport, water & electricity, proximity to schools, primary health centre. o Involve different private agencies, NGOs at national/ International level for the supply of housing to the slum people. 3.3.2. Education

Coimbatore is known for its education institutions and it has developed as an engineering hub of Tamil Nadu. The city has six universities, internationally recognised colleges and schools. In the quantitative basis, the present education system is found to be adequate and meeting the norms. Refer Exhibit 3.17 for the details on education facilities

Exhibit 3.17 Education Facilities in Coimbatore Education Centers Total 1 Professional colleges 192 2 Training Institutes 24 3 Higher Secondary Schools 321 4 High Schools 483 5 Primary schools 1131 Source: CDP Coimbatore

 Primary Education: There are about 1984 primary education schools spread across the district imparting education to approximately 5 lakh students. Out of this, 1131 schools are in the Coimbatore City. There is one primary school for every 1500 population which is very high compared to the norms of 1 per 5000 population and there are also sufficient amount of secondary schools; 1 per 2115 population which meets the norms of 1 per 15000 population

 Higher Education: There are about 192 professional colleges and 24 training institutes in the city imparting education to more than 1 lakh students. While the no. of engineering colleges is extremely high, there is a shortage of other professional colleges in the city. Some of the institutes are Anna University, TNAU, and Barathiar University. 3.3.3. Healthcare

There are nearly 750 hospitals in and around Coimbatore with a capacity of 5000 beds. The first health care centre in the city was started in 1909. In 1969, it was upgraded to Coimbatore Medical College Hospital (CMCH). The city remains the preferred healthcare destination for people from nearby districts and also from the neighbouring state of Kerala. Introduction of more medical colleges would further bolster up the scenario. The city also has many large multi-facility private hospitals like the PSG Hospitals, Kovai Medical Center and Hospital (KMCH), KG Hospital, Coimbatore Kidney Center, G. Kuppuswamy Naidu Memorial Hospital (GKNM), Sri Ramakrishna Hospital, Sheela Hospital, Kongunadu Hospital, Gem Hospital, Ganga Hospital, Aravind Eye Hospital, Sankara Netralaya, Lotus Eye Hospital, Ashwin hospital, Vikram ENT hospital, Coimbatore Cancer Foundation, G. P. Hospital, Diabetes Care and Research Center.

Exhibit 3.18 Health Infrastructure in Coimbatore City Health facilities Total 1 Hospitals 143 2 Dispensaries 140 3 PHCs 110 4 Health Sub Centres 328 5 Other Medical Institutions 221 6 Bed Strength 1717 7 No. of Doctors 537 8 No. of Nurses 491  There is a shortage in the number of beds available in the city. As per the norms, 500 beds are required for every 2.5 lakh population and hence 3400 beds are required of which only 1717 beds are present.

3.4. E-governance and Citizen Engagement

E-governance at Coimbatore Corporation is aimed to provide on-line citizen services, information to all hierarchies and monitor performance of the Corporation. It is in practice that citizens are approaching the Corporation to pay revenues, get certificates, approvals etc., Adopting e-governance, the above activities are simplified and made possible at their nearest Banks, Citizen counters and Information and Facilitation Counters. By e-governance, the services of the Corporation can be made Easy, Transparent, Accountable and Quick. The Citizens may be informed about their dues and revenue generation will be faster and easier.

A web portal is available for CCMC that has annual budget, audited financial statements, development plan, acts & bye-laws and details on the assets shared for public but these reports are however static and rarely updated. A new project is underway to implement a common web-portal for all the ULB’s that can also present consolidated data at the region and the state level.

The salient features of the modules under the purview of the CCMC include: Birth Death, Property tax, Water Charges, Non -Tax (Lease Items), Professional Tax, Building Plan Approvals, Financial Accounting System (FAS), Collection centres, online payment of taxes and Pay bill (corporation staff details), grievance/ complaints redressal, asset management system, waste truck monitoring system and e-Auction & e-tendering. Dedicated software and websites have been created for the purpose of grievance redressal, E-Auction and E- tendering. 3.4.1. Civic Services to the Citizens

A number of civic services have been brought online in CCMC

 Online payment gateway for all revenues: Citizen can pay their taxes online using credit cards; property tax, profession tax, user charges and non-taxes

 Issue of Birth/Death Certificates: Birth/Death certificates are sent to the requestor address by VPP with a service cost upon receiving request through its website.

 Status of development works: Public have the facility to know the ongoing development works (including stages of work), completed works, tender results and award of contract through the corporation website. Contractors can also view the status of the completed works bill through the Portal. Commissioner and other officials have the facility to verify and review the various stages of each work, using the portal.

 Status of various applications: Public can now track their application status either through the Corporation website or by visiting the Service Center in person. The citizens receive an acknowledgement with the unique reference number for any application submitted in the Corporation office. This system inheriting a dynamic workflow engine, lists the status of applications with the concerned official and also the pending stages involved in processing that application.

 Auto DCR and building plan approval: CCMC automates Automatic Development Control Regulation (Auto DCR) and Building Plan Approval and Management System (BPAMS) for the convenience of the residents of Coimbatore City. 3.4.2. Grievance Redressal system

Grievance redressal is a very important and sensitive platform that allows the citizens to voice their views against the poor services provided by the municipal body. The online system has been

developed with the purpose of facilitating people to connect through internet to register complaints, and get them redressed within a particular time frame. The system is user-friendly and effective means to communicate with the government authorities which will help the public to save time and help in improving the service of the municipal body.

Grievances, as and when received from public, are posted into the system and allotted to the concerned official through the workflow system. Public can also post grievances directly through the website and are informed of the status by e-mail whenever an action is taken on their grievance by the official. Grievances received through the phone are also entered in to the system enabling better tracking and monitoring. Thus this module now enables citizens to know the status of their grievances, the officer with whom it is pending, intermediate action taken and the final disposal of the grievance.

A separate telephone line is provided in the Corporation Main Office to register public grievance. The conducive helpful and friendly environment prevailing now in the facilitation centres touches the hearts of the public thus making them feel the comforts of any Corporation office. 3.4.3. Vehicle tracking system

Solid waste management is an important function of the municipal body, which involves daily collection and disposal of waste. CCMC is responsible for the collection, transportation and disposal of all the solid waste generated in the city except untreated bio-medical waste.

Municipal Corporation has a mixed fleet of vehicles to collect waste from secondary collection points and dispose the same to a compost plant and disposal site. The Corporation has introduced the online Waste Truck Monitoring System using Radio Frequency Identification (RFID). All the vehicles have been fitted with the Transponders (RF tags) which are electronically programmed and the system allows the municipal body officials to track the daily movement of the vehicles. When the waste laden truck fitted with the transponders passes through the electromagnetic zone at the Weigh Bridge, it detects the reader's activation signal. The reader in turn decodes the data encoded in the tag's integrated circuit (silicon chip) and the data is passed to the host computer coupled with the Weigh Bridge for processing.

The scope of the system includes tracking of the vehicles such as their current location, speed of travel and different places of waste collection, vehicle management such as the details on the vehicle service, insurance, accidents and drivers, trip management such as the route taken, possible deviation of the vehicles from the route and generation of reports. 3.4.4. E-tendering/ E-auction

CCMC has the provision for online tendering with the tendering process in Coimbatore happening online resulting in the transparency in the process. CCMC has also provision for e-auction and it has already conducted e -Auction for the various auction items like fish market and flower market shops etc. and it has yielded the desired result. Revenues from the auctioning of the shops increased more than what the officials expected. 3.4.5. Citizen engagement through Unified Communication System

As part of its e-Governance initiatives, Coimbatore City Municipal Corporation has implemented Unified Communication System & Information centre which enables CCMC

 To provide services in a comfortable environment

 To provide services in a better turnaround time

 To minimize the multiple interaction points for the citizen

 To save citizens valuable time and money consumed in travelling to CCMC offices

 To take the administration closer to all the sections of the society

The unified communication system is the integration of all communication devices such as telephony, instant messaging, web data sharing, voicemail, e-mail, SMS and fax in a single common platform. The collection of elements includes IP (Internet Protocol) PBX (Private branch exchange) - IP PBX , Web Portal, Interactive Voice Response System, Grievance Management System & Call Center, E- Mail & Instant messaging and SMS. 3.4.6. Key issues/ gaps and suggestions

Key issues with respect to Service delivery at CCMC are summarised below

 Weak integration of modules in Software Application: The existing application addresses processes in a stand-alone manner. For instance, the revenue module is not adequately integrated with the Financial Accounting System. Property tax and water charges modules are weakly integrated leading to difficulties in cross-checking connections and property tax assessments. Migration to new E-governance application developed by DMA within the next 2 years is recommended.

 Absence of GIS mapping: For better maintenance of ULB resources and e-governance, city- wide GIS mapping has to be done. In order to implement GIS, Door-to-door survey should be undertaken, and a property map and utility map should be developed so that a web based application can be developed. The GIS application will use the maps and help in bringing the un- assessed and under assessed properties under the tax net, improvising the revenue collections efficiency and mapping the properties & utilities for better maintenance of CCMC’s assets.

3.5. Self-assessment summary

Standard/Coimbatore Qualitative Indicators Initiative(s) for improvement score (1-4) self-assessment  List and digitise cultural, natural and heritage  Historic / cultural resources  No. of Heritage assets assets and prepare micro plans for the city to preserved/utilised to some extent Identity and Culture  No. of parks / water bodies renew and re-develop these areas; Build  Limited resources to maintain 2  Special regulations for heritage preservation into building  New areas w/o adequate thought on this development if any regulations; build museums that will portray aspect the history of the city  Number of industry associations  Ease the environment for doing or starting  Range of job opportunities and players Economy & Employment business, Expediting plans for building  Attempts to integrate informal activities with  Organised industry parks 4 common warehouses and formal parts of the city and its economy.  No. of SMEs modernisation/shifting of market(s)  Proposals for modern facilities  Most parts have housing, retail, and offices in  Allowance for mixed-use in master  Shifting and re-development of Market area Mixed Use close proximity. plan and bus terminals and construction of

 Some neighbourhoods have light industrial  % of Commercial properties across warehouses outside the city could help de- 3 uses Land use rules allow for mixed uses. wards / zones congest city downtown  Share of Two wheelers in trips  Prepare transit-oriented micro plans for the  Very congested core city, but ‘Sprawling’ Compact  Population density across city city to (1) renew and re-develop older core tendency seen in extended areas 1  No. of active re-development areas and (2) avoiding sprawling unplanned  Automobile dependence increasing proposals growth in periphery  Very few public open spaces are available in  Expedite the proposal to create green Public Open Spaces  No. of parks and well-maintained some neighbourhoods, spaces by rejuvenating existing odais and open spaces  Many open spaces are not well-maintained. canals and rejuvenate all existing park 2  No. Of recreational spaces  Public open spaces are lacking locations with public participation. Transport  High quality Public transport choices are  Recent City Mobility Plan identifies  Implement proposals identified under the restricted, although share of public transport proposals CMP in a phased manner.

Standard/Coimbatore Qualitative Indicators Initiative(s) for improvement score (1-4) self-assessment 2 is high.  Share of public transport  Pedestrian infrastructure is only available in select areas.  City Mobility Plan identifying proposals for improving mobility completed.  Older areas see a mix of pedestrians, Walkability cyclists, and vehicles  % of roads with foot paths  Implement proposals identified under the  In the new areas, there are few pavements. CMP in a phased manner. 2  Inadequate compliance and enforcement of traffic rules  Electricity is available in most parts of the city  Improve reliability by providing proposed Energy supply for most hours of the day but some areas are  No. of Load shedding events sub-stations and universally implement smart not so well-served. Smart metering exists in  Power consumption/capita metering. 3 some parts of the city but not all. Energy source  Some energy through renewable resources.  Initiate steps to implement solar roof-top  Data on supply from TANGEDCO City is preparing plans for long-term strategic projects in all large government, institutional

3 projects to tap renewable sources and residential buildings.  Poor water supply system with limited water Water supply  Implement proposed 24x7 water supply availability  Duration of supply project for which DPR has been already  Intermittent water supply  Reported UFW 1 prepared  UFW>40%.  The city has meters for parts of its water  % of metered connection supply  Strengthen institutional mechanisms and Water management  RWH in bye-laws and building  Rainwater harvesting systems are installed. adopt smart solutions to enforce metering 3 regulation  Recycling of waste water/ storm water is and RWH implementation

limited Waste water  The city is unable to treat all its sewage.  % of waste water treated  Implement a comprehensive underground

Standard/Coimbatore Qualitative Indicators Initiative(s) for improvement score (1-4) self-assessment management Many local sewer lines open on to water sewerage system and provision for reuse of bodies and open ground and pollute the waste water 1 environment  Implement continuous air quality monitoring  City has programs and projects to monitor air Air quality systems across different parts of the city quality  Existing Air quality parameters vis-  Reduce congestion, spread awareness on  High air pollution in core areas due to traffic a-vis the permissible value 2 proper service f vehicles and promote green congestion vehicles to reduce air pollution  Most new public buildings install energy  Energy savings  Promote green buildings and install energy efficiency systems. efficient street lights across the city Energy efficiency  Local government conducts counselling and 3 outreach to adopt energy efficiency strategies Underground electric  Plans for underground cabling prepared and wiring awaiting approvals 2  Sanitation facilities > 80% % households with sanitation access  Implement projects to create universal Sanitation access and involve citizen participation to 2 sustain them  Waste generated is usually collected and % of waste collected, segregated and Waste Management segregated. Recycling and disposal is done recycled 3 in a sound manner  Gaps in Beds vis-à-vis norms  Upgradation of Government Hospitals as an  Availability of emergency response Healthcare  City provides adequate health facilities. Have immediate priority and ambulance 3 emergency response ambulance services. modernisation/expansion of primary urban  Presence of multi-speciality health facilities across zones hospitals

Standard/Coimbatore Qualitative Indicators Initiative(s) for improvement score (1-4) self-assessment  Availability of insurance schemes for poor Education  City provides adequate primary and

secondary education facilities within easily 3 reachable distance for most residential areas

 Housing available but is highly segregated  Prepare a plan to provide access of housing Housing and across income levels. to all informal settlements. inclusiveness  % of population living in slums  Population growth slightly exceeds creation  Plan for creation of stock of affordable

of new housing. housing along with proposed creation of ring 2  Poor life in informal settlements. road and other arterial roads planned  The city has high levels of public safety - all Safety and Security citizens including women, children and the  No. of CCTV surveillance points in  Widen surveillance to hitherto uncovered 3 elderly feel secure in most parts of the city the city areas during most time in the day  Citizen engagement at city and local area  Online grievance redress facility  Strengthen ward committees and scale up Citizen Participation with most stakeholders. Findings compiled  Consultations in recent planning grievance redressal with analytics and citizen 3 and incorporated /project initiatives engagement to help decision making

 City has made plans to provide high speed  Engage with private service providers to IT Connectivity internet connectivity through the existing expand coverage and create wi-fi hotspots in 2 framework important areas of the city  Expeditious completion of proposed web-  Most of the services are provided online and  Presence of an active ULB website Intelligent Government enabled upgraded e-governance application offline. Data transparency helps monitoring.  Facility for Online payments and Services and creation of citizen engagement platform Systems to better coordinate between service centres 2  Conduct GIS survey for real time mapping of various agencies are being developed.  Grievance redressal the assets

4. Citizen engagement 4.1. Round 1 Consultations

The consultative process undertaken by CCMC extensive covering various sections of the society through various modes; and also intensive covering people at local level, professionals and decision makers. The social, online and print media played an important role in complementing the focus group discussions. The Smart City Mission Guidelines recommends consultations at three stages for preparation of Smart City Proposal (SCP), which are highlighted in Exhibit 4.1.

Exhibit 4.1 SCP Consultations approach

Seek Inputs

• Formulation of Vision, goal and strategy Round 1 • Key features of city - prioritisation

• Crystallise Pan City solutions and proposal Round 2 for Area based Development

Disseminate Information / Plans

Disseminate information on proposals Round 3 crystallized and plans

CCMC planned a series of initiatives for citizen participation in Round 1 of consultation for preparation of SCP involving two sets of stakeholders

 Group 1 : Common citizens – through zone level consultations  Group 2:Key stakeholders including - elected representatives, ward officers and engineers, Industry associations, Builders, Architects & Consulting engineers associations, Traders, Doctors, Teachers, Bar associations, Chamber of Commerce etc. The consultation was carried out through focus group meetings, social media and web forms, media partners and contests. The contest was organized for the college and school students; essay writing competition on the vision for Coimbatore City. Refer Exhibit 4.2 for stakeholders consulted.

Exhibit 4.2 SCP Consultations – Stakeholders covered

Elected Citizens & Civil Representatives Society

City Trade & Administration Industry

Through Face-to-Face meetings, Media and Social Media

The round 1 consultation was organized by CCMC from 18th September onwards. 4.2. Face to Face meetings

Face-to-face meetings formed a key ingredient of the initial consultations and were kicked off with a meeting of Line Departments and general public stakeholders including Residents Associations and leading opinion makers covering over in the city. This was followed by meetings with the Elected Council and Zonal Town Halls in all the five zones in the city. Face-to-face meetings were also held with members of Industry Associations. In all over 800 people participated in these meetings. Refer Annexure II for more photographs and attendance of these consultations.

4.3. Social Media and MyGov

Smart City communities for Coimbatore were created in online websites like MyGov and Facebook as platforms for the citizens to provide their views and suggestions on the city. A separate page for Smart City is also been created in the official website of the Coimbatore Corporation. Annexure III provides the snapshots of some submissions in MyGov and Facebook.

4.4. Coverage in Print, Television and Radio

Print/media conference was conducted by CCMC on 18th September. The consultations conducted got a wide coverage in Print and Local Television. The press clippings on consultations in provided in Annexure IV. Several Radio channels also covered the activities relating to the Smart Cities Mission. 4.5. Contests and polls

An essay completion was conducted by CCMC on 8th October for college and school students of the city to write a 50 words vision for the Coimbatore City in which around 500 students participated. Refer Exhibit 4.3 for photos and posters used for the Contest. In addition, a questionnaire poll has been undertaken to get the Citizen pulse on key aspects including their perception of delivery of various services, visioning inputs and ideas for Area based proposals and pan city initiatives

Exhibit 4.3 Essay Writing Contest

5. Vision, Goals and Strategic Plan 5.1. Approach to Vision formulation

CMC’s approach to formulating the Vision, Goals and Strategic Plan for Coimbatore involved three steps as described below: 5.1.1. Review Vision, Goals, Strategies identified under recent planning exercises

Coimbatore has recently undertaken a City Development Plan (CDP) and a City Mobility Plan (CMP) that lay out the Vision and Goals for the city. In addition, as a precursor to the Round I consultations, CMC in association with local stakeholders conducted a Workshop to formulate the Vision and Strategies for Coimbatore. The Vision and related ideas under these are summarised below:

Coimbatore‟s City Development Plan – Vision, Core Ideas and Strategies

Making Coimbatore “A world-class, vibrant, affordable, economically and ethnically diverse, progressive city where citizens feel safe, enjoy their neighbourhoods and access their city government”

Core ideas

 Provision of basic infrastructure and services for all, towards improved quality of life by 2018  Strong and sustainable economic growth with better employment opportunities  Increasing prosperity through high quality jobs and better wealth distribution (incomes and assets)  Reducing levels of poverty and increasing personal and household incomes  Improving levels of environmental quality and sustainability  Improved safety and security  Improving life expectancy and health of the population  A literate, educated and skilled population with a strong entrepreneurial base  Responsive, people-centred governance through higher rate of civic participation; and  Efficient and effective administration for universal access to services

Strategies

 Land Use-- Compatible land use, Development Control rules to promote and support economic activities, development of transport links.  Core Municipal Infrastructure-- Adequacy, reliability and accessibility to core municipal services for all citizens with CCMC as the prime service provider.  Traffic & Transportation-- Road widening, dedicated bus lanes, cycle tracks and improvement of the public transport system in the short run; exploring possibility of regional linkages in long run.  Urban Environment-- Conservation of rivers, water bodies, and natural environment of the City; making environment an integral part of every decision-making process.  Urban Poor-- Affordable housing, tenure security, integrated service provision, access to basic infrastructure needs and social amenities  Culture & Heritage– Preservation of heritage structures, promotion and facilitation of cultural activities, and encouragement of tourism appropriate to the City environs.  Economic Development-- Improving infrastructure, service delivery and governance by attracting public private partnerships (PPP), creating co-ordination for implementing economic policies in the urban region, developing collaborations between industries and institutions to further establish Coimbatore as a dynamic City of the Region.  Urban Governance-- Redefining the roles of administration, making it accountable and transparent and empowering and involving citizens.

Coimbatore‟s City Mobility Plan – Vision, Goals and Actions

To enable safe, efficient and sustainable mobility of citizens and goods addressing both inter- and intra-city transportation needs, while optimizing travel times and costs, through provision of a seamless, modern and efficient high capacity Public Transit System, while addressing the needs of pedestrian and non-motorised transport needs comprehensively.

Targeted outcomes

 Improving connectivity and travel throughout Coimbatore LPA;  Enhancing mobility within neighbourhoods, wards, zones and satellite;  Achieving efficient arrangement of land use and transport system to minimize overall travel and costs;  Offering viable and reliable transportation options that aim at reducing dependence on cars and two wheelers, with widespread use of non - motorised modes and mass rapid transit system. Goals

 Aspire to increase the share of Public Transport from the current level of 42% to 60% (excluding IPT) within the next 15-20 years and ensure that the share stabilises above these levels.  Increase modal share of pedestrians and cyclists to at least 20% of all trips undertaken from the present levels of 14%.  Ensure that 75% of primary and secondary network is equipped with footpaths and facilities for seamless pedestrian movement within the next five years.  Provide for unobstructed, segregated, continuous cycle track of 2m width in at least 80% of road network that have a Right-of-Way of over 30 m within the next ten years.

„Shape Your City‟ Workshop – Stage I of Smart Cities Mission

Vision

Coimbatore as the hub for the region‟s Economic and Cultural life  A vibrant and safe community valuing diversity, opportunities and partnerships fostering learning, creativity and innovation; Prospering through leveraging existing strengths in manufacturing, education and healthcare, enhancing mobility, global connectivity and competitiveness  Ecological and environmental regeneration and protection  Encouraging integrated transport network planning with emphasis on public transport and non-motorised transport  Careful stewardship of the built and natural environment found within the City through planned responsible inclusive development and service delivery exceeding benchmark standards leading to sustainable high quality of life for all its citizens Vision elements

 Clean and Green Coimbatore  Technology enabled transparent governance  Fostering natural and cultural heritage  Compact urban facility reforms  Rainbow city – inclusive city with diverse people  Hi-tech Health and Hygiene  Sustainable Energy Efficient city

5.1.2. Findings from Baseline assessment and a summary of key priorities

The first step involved a comprehensive assessment of the City baseline along the 24 parameters identified by MOUD as being critical to transforming Coimbatore into a smart city. Accordingly the focus was to identify gaps vis-à-vis Smart city benchmarks and norms. A summary of key observations from the baseline assessment with respect to the themes underlying the self- assessment parameters is provided below:

1. Economy, Mobility and Open spaces (Average score on parameters under this theme : 2.2)

a. Coimbatore is a radial city with a densely populated core area at the centre with sparsely populated but growing areas along the radial corridors that connect the city core with the extended areas and to other parts of the State and the country. This is reflected in the higher population density of the core area (104 ppha) relative to the added areas (at 64 ppha) which are seeing explosive growth rate (74% during 2001-11 in added areas relative to 15% in erstwhile corporation areas). Across a variety of services the extended areas have service levels lower than that of the core city and this gap needs to be bridged, although the core area of the city experiences far higher levels of traffic related issues than the added areas b. Coimbatore district has a vibrant economy and is the fourth largest district in Tamil Nadu. With a strong manufacturing base (reflected in the over 40% share of secondary sector contribution of over 40%), a strong education and healthcare base, an evolving and growing services sector base, a strong presence of start-ups and several incubation centres housed in leading educational institutions here, Coimbatore’s economy is vibrant, progressive and holds tremendous potential. c. CMC ranks first among cities in TN in terms of proportion of households owning cars (13%) and two wheelers (54%) and is estimated to be adding close to 3.5 lakh new vehicles on the road annually. Notwithstanding a fairly good arterial road network and rail connectivity, CMC has started to face significant traffic and transportation challenges. It City Mobility Plan prepared recently in 2015 identifies a comprehensive set of infrastructure and institutional measures to address this aspect. The phased implementation of these action as identified in the CMP is expected to significantly alleviate congestion, reduce accidents and fatalities and provide for seamless mobility across the city. d. With a number of water bodies (including the eight contiguous water bodies identified for development by CMC), Coimbatore has the opportunity to provide for a higher level of open spaces and green areas that the city sorely needs. There has also been an active representation from citizens to convert the old Jail land into a green corridor and to clean up the water bodies and wetlands to ensure that the migratory birds that are seen in Coimbatore thrive in the city.

2. Energy, Water and Environment (Average score on parameters under this theme: 2.3)

a. Coimbatore has a consumption of over 500 MW which is growing rapidly and is being serviced by TANGEDCO through its 12 sub-stations. There is a need to upgrade local distribution network by comprehensively moving electrical cable underground and also by improvement and augmentation to sub-stations. Under the R-APRDP program, the TANGEDCO is shifting cables underground in core areas of city. With sizeable industrial and institutional units, Coimbatore has the potential to increase the share of green buildings and renewable energy share. Along with a program to convert to LED street lighting universally, Coimbatore is well placed to achieve the energy availability, sourcing and efficiency objectives of the Smart Cities Mission.

b. Though Coimbatore has near-perennial sources of water, it needs to address the gaps in piped water supply and waste water management on priority. Coimbatore is an early adopted of rainwater harvesting and efforts by Siruthuli and CMC in this regard have won international acclaim. c. Although Coimbatore fared relatively low on Swacch Bharat rankings at 196, it has initiated several measures to significantly leapfrog on service levels on water, sanitation and municipal solid waste. Project reports have already been prepared for provision of universal access to piped water supply and sewerage, and have been identified as high priority projects and are expected to wholesomely improve access to water/waste-water management services in the city. d. A transaction advisory for waste-water reuse has also been initiated and is expected to further contribute to the water security goals of Coimbatore. Coimbatore has also initiated corrective steps under the Swacch Bharat Mission and other GoTN schemes to address the gaps in toilet access. These initiatives are proposed to be implemented as priority initiatives would usher in water security, universal sanitation, health and hygiene. e. Coimbatore is among the first cities in Tamil Nadu to implement modern transfer stations and a modern processing facility and sanitary landfill. Apart from this, CMC has achieved considerable success in decentralised management of wasted as reflected in the recent recognition of the SKOCH award being bestowed on it. When it implements the proposed projects for bio-methanation, waste-processing and city wide decentralised management of MSW, CMC has the opportunity to be among the first large cities in India to have comprehensively dealt with the MSW challenge effectively. f. With several water bodies in its core areas and wetlands that support migratory birds, Coimbatore has the potential to improve these areas into green, blue and open spaces for its residents. The proposed plans to implement a connected water body grid coupled with green spaces and the possible conversion of the old Jail Land into a large green space are priority initiatives that could contribute significantly to the objective of a clean and green Coimbatore.

3. Housing Inclusion and Security (Average score on parameters under this theme : 2.75)

a. Coimbatore scores exceedingly well in the areas of Health and Education, with its indicators reflecting performance higher than norms. However, there is an opportunity to build on this quantitative lead to build qualitative strength by a greater focus on learning outcomes at the primary education level and upgrading some of its higher education institutions into global centres of excellence b. As per the Slum Free City Plan of Action (SFCPoA) for Coimbatore, there are over 46,650 households / over 180,000 people living in slums. The SFCPoA identifies a number of curative and mitigating strategies to address the needs of urban poor and comprehensive redevelopment and rehabilitation of slum dwellers. Again in terms of absolute share of population living in slums at between 7-8%, Coimbatore has an opportunity to address the recommendations of the SFCPoA urgently and comprehensively to avoid falling into the trap of high growth but high slum population syndrome that has afflicted other Indian cities. Therefore Coimbatore is relatively better placed on this aspect. c. The Coimbatore City Traffic Police proposes to undertake a comprehensive initiative to improve city-wide CCTV surveillance.

4. Citizen engagement and IT led service delivery

a. Coimbatore Municipal Corporation has a comprehensive e-governance application which provides the entire suite of G2C services to citizens maintains a well–updated website and has an automated grievance redressal application to record, track and resolve citizen grievances. There is a need to transition citizen interaction from a grievance redress mode to an active citizen engagement mode. b. It has won several awards for its leadership and pioneering initiatives on e-governance and implementation of smart applications for seamless service delivery to citizens. c. Coimbatore Municipal Corporation has also undertaken a number of initiatives to engage citizens in many of its planning and project implementation efforts. All its recent plans including its City Mobility Plan and City Development Plan have been prepared with extensive citizen participation and stakeholder consultations. d. It was the first city in Tamil Nadu to start ‘Happy Streets’, an initiative to make select roads in the city car-free and to encourage people to adopt non-motorised modes. e. The Smart Cities Mission provides an opportunity for building on these strengths by adopting smart solutions to take citizen engagement and transparent governance to the next level and CMC is actively considering some of the high impact actions that could be taken up under the Smart Cities Mission. 5.1.3. Reflections and Aspirations of Stakeholders

The range and scope of consultations undertaken under Round I of Citizen Engagement for the Smart Cities Mission have been covered under chapter 4. Repeating suggestions and priority ideas along the various thematic areas of self-assessment emerging from the consultations are summarised below:

1. Economy, Mobility and Open Spaces

a. Planned development in Extended Areas. Greenfield facilities for spurring growth of Service industry and Industrial parks need to be planned for in the city’s periphery. b. There has to be aspirational vision for trunk infrastructure including high speed rail regional connectivity and a world class international airport at Coimbatore c. De-congest city by shifting bus terminals, markets etc. to the periphery and to aid planned redevelopment of these areas. d. Comprehensive modern ring road should be developed to bypass through traffic. e. Circular rail linking Pothanur and Ring Road should be explored f. Comprehensive updation of Master Plan and follow up with detailed micro plans for local areas and Town Planning schemes. g. Regulations for Floor Space Index, setbacks, etc. needs to be comprehensively reviewed to enable Transit orientation h. Plan and implement mass transit solutions for addressing traffic congestion. i. Implementation of subways instead of foot over bridges. j. Implement and enforce Modern road design guidelines including ducting of utilities k. Developing green spaces along rejuvenated water bodies and connects them with walkways and park connectors. l. Urban Forestry along Singanallur Tank and Ukkadam Big tank etc. m. Shift wholesale markets from core city to periphery n. World class Museum and sports stadiums and complexes in the city. o. NTC Mills area could be re-developed to provide entertainment and open spaces

p. Utilities mapping must be undertaken to design and implement ducting of utilities. q. Implement a standardised speed breaker design.

2. Water, Sanitation, Energy and Environment

a. Expeditious implementation of proposed 24x7 water supply in core areas and extended areas b. Expeditious implementation of sewerage system across the city c. Water logging is a serious concern, especially on the corridors connecting east and western parts of the city. Solutions suggested in an earlier exercise undertaken by CMC needs to be urgently implemented d. There should be continued thrust and focus on rainwater harvesting e. Siruvani reservoir needs to be de-silted. f. There should be dedicated Energy feeders for Industries / Industrial areas g. City wide Energy Efficient street lighting should be implemented on priority h. Greater emphasis on Solar; all government/institutional buildings + building bye-laws making it mandatory i. Integrated Underground cabling and utility ducting

3. Housing, Inclusion and Security

a. CCTV surveillance and Traffic Enforcement b. Public and Community Toilets c. Fire Stations and decentralised water station provision in narrower roads d. Encroachments especially in Periphery to be tacked urgently e. More focus on creating Entertainment avenues; Sports facilities and stadiums f. Dedicated pathways for Ambulances/School vans on all key corridors g. Creation of neighbourhood schools h. Libraries should be set up across all Zones

4. Citizen engagement and IT led service delivery

a. Strengthen Grievance redressal b. WIFI hotspots in key locations c. Deemed Approvals for better accountability d. Paperless administration; automated building plan approvals

5.2. Vision for Coimbatore

The Vision for Coimbatore thus encompasses (i) a Vision Statement and (ii) Core Themes underlying the Vision that capture

 the essence of aspirations and priorities of its populace

 the priorities emerging from the baseline assessment and gaps, and,

 the ideas reflected under earlier planning and visioning exercises 5.2.1. Vision Statement

Coimbatore will be an Inclusive, Resilient, Competitive and Secure Global Metropolis that embraces Citizen-centric, Technology-enabled Governance to foster a Dynamic and Vibrant Economy, offer Universal Access to Affordable Best-in-Class Civic Services and efficient Transit Orientation, nurture a Clean, Green, and Sustainable Environment, to provide the Highest Quality of Living standards for a Progressive, Diverse and Talented Populace.

5.2.2. Core Themes underlying the Vision

There are five core Themes underlying the Vision which are captured in Exhibit

Exhibit 5.1 Themes underlying Coimbatore‟s vision

Vibrant Sustainable Transit Economy Environment Orientation

Citizen-centric Best-in-Class Technology-led Civic Services Governance

5.3. Priority Goals and Strategies

The Priority Goals and Strategies under each of these Themes underlying Coimbatore’s vision are presented below: 5.3.1. Vision Theme III –Vibrant Economy

GOALS STRATEGY(IES)

Achieve best-in-class global • Streamline, Re-engineer and strengthen processes benchmarks on „Doing Business‟ to enable investment climate and ease of ‘doing indicators business’

Enablers to create plug-and-play • Work with GOTN to implement proposed nodes and Infrastructure to support industrial regional trunk infrastructure projects on the and service sector investments Coimbatore -Salem Industrial corridor • Prepare Detailed Development Plans for peripheral areas to facilitate investments in sunrise sectors including IT and Financial services

Improve Soft Infrastructure to retain • Interface with Industry to create relevant centres of and attract high quality talent excellence and knowledge / learning centres for all tiers of skills • Facilitate creation of soft infrastructure facilities; entertainment centres, amusement and theme parks, museums, sports stadiums etc.

5.3.2. Vision Theme IV – Sustainable Environment

GOALS STRATEGY(IES)

Increase Green Cover • Rejuvenate improve eight lakes and green areas • Rejuvenate Singanallur Tank • Implement proposed program to develop Parks • Road improvements and Avenue Trees

Arrest Water Pollution and improve • Continued focus on RWH and thrust on Re-use Ground water table • Stringent enforcement of Industrial Pollution prevention measures • Complete UGD projects and implement septage management policy of GoTN

Increase share of Clean Energy • Continued thrust on Solar and Wind generation

Improve Air Quality • Ambient Air Quality monitoring • Initiate traffic improvement measures • Awareness programs to reduce idling in traffic

Implement Recommendations and Actions identified under Solar City Plan

Identify and implement Actions to deal with Climate Change and build resilience

5.3.3. Vision Theme II – Efficient Transit Orientation

GOALS STRATEGY(IES)

Reduce Accidents and • Act on actions identified on Accident Black Spots Fatalities to Zero • Implement synchronised signalling and ITS systems • Strengthen enforcement; implement CCTV surveillance

Increase share of Public • Improve Bus systems to increase share of Public Transport Transport • Implement Mass Transit solutions on identified corridors • Re-design Bus shelters and spaces of high floating population to enable seamless integration

Improve NMT Facilities • Implement NMT measures identified in CMP

Reduce Traffic Congestion • Implement Ring Road development and new Roads • Bridges, Grade Separators, Junction Improvement • Implement proposals for relocation/redevelopment of Markets, Bus terminals and Institutional areas

Address other Regional and • Work with AAI to facilitate Airport Expansion / more flights Trunk Infrastructure needs • Regional High Speed Trunk Road/Rail connectivity

5.3.4. Vision Theme I – Best in Class Civic Services

GOALS STRATEGY(IES)

100% access - 24x7 Metered • PPP for 24x7 water supply in Core Areas Piped Water Supply • Augmentation of Source / Treatment • Extension of 24x7 water supply

100% access to safe collection • Completion of ongoing UGD system and disposal of Waste water • Implementation of UGD for uncovered areas • Septage mgmt/decentralised treatment for uncovered areas • Evaluate feasibility / Implement Re-use projects

100% compliance to SWM • Extension Project Shunya - Decentralised SWM Rules 2000 • Expansion of Waste processing capacity • Bio-methanation plans for local waste treatment • Facility for Processing of C&D Waste

Open Defecation free city • Expand provision of Public Toilets / Namma Toilets

Housing for all / Inclusion • Implement Slum-free City Action Plan proposals • Designated Hawking Zones • Enforcement to prevent encroachments • Expand/modernise Public Healthcare / Primary schools

24x7 Electricity and Broadband • Ducting, distribution improvements, underground cabling Access • Facilitate WiFi Hotspots and Fiber backbone

5.3.5. Vision Theme V – Citizen centric Technology-enabled Governance

GOALS STRATEGY(IES)

Transparent Seamless • Implement proposed Web-Enabled E-governance application Governance and Effective • Improve Information Disclosure standards and enforce Citizen Engagement compliance • Strengthen Grievance Redressal and expand to create an active Citizen Engagement Platform

Inculcate a Planning Culture • Prepare updated Master Plan for expanded CMC; prepare Detailed Micro Area level Plans in a time bound manner • Create capacity at ULB for preparing and enforcing Master Plans and DDPs

Enhance Capacity to Deliver • Undertake a Zero-base assessment of manpower and technology needs

Rationalise Taxes and Fees • Work with GOTN to rationalise taxes and fees while removing distortions and improving coverage

6. Components of Smart City Proposal

As per the Smart Cities Mission guidelines, the strategic components of Area-based development in the Smart Cities Mission are city improvement (retrofitting), city renewal (redevelopment) and city extension (greenfield development) plus a Pan-city initiative in which Smart Solutions are applied covering larger parts of the city. 6.1. Pan City Initiative – Guidelines under Smart Cities Mission

The Pan-city development envisages application of selected Smart Solutions to the existing city-wide infrastructure. Application of Smart Solutions will involve the use of technology, information and data to make infrastructure and services better. As an example, applying Smart Solutions in the transport sector (intelligent traffic management system) and reducing average commute time or cost to citizens will have positive effects on productivity and quality of life of citizens. Another example can be waste water recycling and smart metering which can make a substantial contribution to better water management in the city. Illustrative smart solutions that could be taken up under the Pan-city initiative are shown in Exhibit 6.1.

Exhibit 6.1 Illustrative Smart City solutions

The Smart Cities guidelines point out that it is important to note that pan-city is an additional feature to be provided. Since Smart City is taking a compact area approach, it is necessary that all the city residents feel there is something in it for them also. Therefore, the additional requirement of some (at least one) city-wide smart solution has been put in the scheme to make it inclusive. Further the Pan- city initiative applies Smart Solutions to the physical, economic, social and institutional infrastructure. Application of Smart Solutions will involve the use of technology, information and data to make infrastructure and services better and using smart technologies for development of poor and marginalized will be an important part of the Proposal. 6.2. Pan-city initiative - Initial Ideas

The detailed document provided during the Regional workshop also emphasises that the Pan City solution should benefit the entire city. It could focus on any issue area, improving aspects of city governance or infrastructure or services. Accordingly, two types of Pan-city initiatives would fit under this definition / guideline as described below: 6.2.1. Addressing Infrastructure gaps and incorporating Smart Solutions city wide

This grouping of initiatives would cover those Pan-City initiatives that tackle a city-wide service delivery challenge or constraint in parts of the city while applying one or many smart city solutions city wide. This approach builds on a key principle; i.e., in almost all civic infrastructure services, application of smart solutions is not an end in itself but to enable efficient delivery of services. Accordingly, under this type, one is considering pan-city initiatives that plug an ‘access gap’ along with implementation of smart solutions city wide, so that there is inclusive city wide impact with respect to service delivery

In the case of Coimbatore, depending on the service delivery priorities emerging from consultations, the possible Pan-city solutions emerge:

1. „Smart‟ Solutions for 24x7 Water Supplycity-wide coupled with 24x7 water supply provision in added areas. This converged with the on-going 24x7 PPP for core areas will help achieve service delivery impact in water supply city wide. Some of the smart city solutions that would be incorporated in this initiative would include:

a. Smart Metering both at consumer and bulk levels b. SCADA based monitoring c. Online water quality monitoring d. Leakage identification and preventive maintenance

2. „Smart‟ Solutions for Sewerage (covering waste-to-energy, SCADA and waste-water re-use) city wide coupled with provision of sewerage in unserved/uncovered areas. This converged with on-going projects for core areas will help achieve service delivery impact in waste-water management city wide. Some of the smart city solutions that would be incorporated in this initiative would include:

a. SCADA based monitoring b. Waste-to-Energy c. Waste-water recycle and re-use through Teri

3. City wide implementation of decentralised Municipal Solid Waste Management and Waste- to-Energy / Waste Processing facility. This will help comprehensively address service levels in MSW to best-in-class service delivery benchmarks and would incorporate following solutions

a. Waste to Compost b. Waste to Energy c. Bio-methanation d. GPS/RFID based tracking of waste transport

4. City wide implementation of Intelligent Transport Solutions coupled with implementation of NMT proposals identified as part of CMP. This will help comprehensively improve the quality of public transport and facilitate its increased adoption. Further the NMT proposals will help improve walkability and pedestrianisation which are central under the Smart Cities Mission. 6.2.2. Initial Ideas – Stand-along smart solution implementation

Apart from the above initiatives, CMC may also consider the following stand-alone initiatives that maybe considered for implementation city-wide. These are in the nature of solutions that may be sector agnostic and apply to either address cost efficiency / energy efficiency or to improve citizen engagement/service delivery and / or improved governance.

Some of the ideas that are under consideration under this type of Pan-city initiative include:

1. Implementation of a comprehensive city-wide Enterprise Application that covers web- enabled E-governance, mobile apps based e-governance and apps for citizen engagement.This will help in furthering transparency in governance, seamless delivery of citizen services and will build on the e-governance application(s) already in operation in CMC and being planned.

2. City wide fibre networks and WiFI Hotspots: This will involve provision of a high band-width fibre backbone city wide for enabling a range of e-governance and digital services to citizens. This will also be complemented by creation of WiFi Hotspots in critical locations that have high floating population

3. Energy efficient street lighting and equipment: This will involve a comprehensive energy audit and overhaul of all street lighting and equipment (including pumping equipment) to conserve and save on electricity demand and costs.

4. CCTV based city wide surveillance: This wouldinvolve support to the Coimbatore City Police to create a network of CCTV based surveillance nodes connected to one / multiple control rooms. This could significantly improve monitoring and surveillance capability of the city and to prevent / tackle crime as well as traffic violations. 6.2.3. Criteria for selection

The guiding criteria for selection of the Pan-City initiative would include the following:

1. Scalability: This will involve an assessment on whether the Pan City initiative can be scaled up city wide quickly (i.e. within 3 to 5 years). This is critical as the initiative needs to be adopted on a city wide scale and create impact city wide.

2. Level of Investment Vs Impact: It isalso important to ensure that the initiative should ideally be investment light and can help create demonstrated impact city wide with available funding.

3. Implementabilty: The Pan-city initiative should ideally stand the test of implementability. For example it may be necessary to evaluate the reliability and the experience of having implemented the solution in the Indian context, given that the solution will need to demonstrate city wide impact in a limited time.

6.3. Area development plan

6.3.1. Guidelines

The descriptions of the three models of Area-based Smart City Development as given in the Smart City guidelines are reproduced below:

 Retrofitting will introduce planning in an existing built-up area to achieve Smart Cityobjectives, along with other objectives, to make the existing area more efficient and liveable.In retrofitting, an area consisting of more than 500 acres will be identified by the city inconsultation with citizens. Depending on the existing level of infrastructure services in theidentified area and the vision of the residents, the cities will prepare a strategy to becomesmart. Since existing structures are largely to remain intact in this model, it is expected thatmore intensive infrastructure service levels and a large number of smart applications will bepacked into the retrofitted Smart City. This strategy may also be completed in a shorter timeframe, leading to its replication in another part of the city.

 Redevelopment will effect a replacement of the existing built-up environment and enableco- creation of a new layout with enhanced infrastructure using mixed land use and increaseddensity. Redevelopment envisages an area of more than 50 acres, identified by Urban LocalBodies (ULBs) in consultation with citizens. For instance, a new layout plan of the identified areawill be prepared with mixed land-use, higher FSI and high ground coverage. Two examples ofthe redevelopment model are the Saifee Burhani Upliftment Project in Mumbai (also calledthe Bhendi Bazaar Project) and the redevelopment of East Kidwai Nagar in New Delhi beingundertaken by the National Building Construction Corporation.

 Greenfield development will introduce most of the Smart Solutions in a previously vacantarea (more than 250 acres) using innovative planning, plan financing and plan implementationtools (e.g. land pooling/ land reconstitution) with provision for affordable housing, especiallyfor the poor. Greenfield developments are required around cities in order to address the needsof the expanding population. One well known example is the GIFT City in Gujarat. Unlikeretrofitting and redevelopment, greenfield developments could be located either within thelimits of the ULB or within the limits of the local Urban Development Authority (UDA). 6.3.2. Pros and Cons of various development options

Exhibit 6.2 provides a snapshot of the various area development typologies and the generic pros and cons typically associated with these development typologies. As can be seen, Green field projects can help avoid legacy challenges, but face constraints of land availability and the time frame required to do a greenfield project from a scratch. Re-development provide an opportunity to create a very strong before vs. after impact both visually and service delivery wise, but could involve complex and time-consuming engagement with stakeholders as well as addressing challenging potential socio economic impact and trade-offs. Retro-fitting holds high replication potential when done right, but needs to be significantly ambitious in scale and scope with a fairly detailed approach for replication city wide later. Thus all three development typologies have their own pros and cons that need to be understood and factored in the local context while evaluating options for Area based proposal.

Exhibit 6.2 Area Development options: Pros and cons

AREA DEVELOPMENT Green field ~ 250 acres Re-development ~ 50 acres Retrofitting ~ 500 acres + Avoid legacy challenges + Smallest parcel size + Impact large sections of society + Leapfrog on technology front + Strong ‘before’ and ‘after’ impact + Replication potential + Aid Long-term development potential + Realisation is visible - Land availability - Stakeholder resistance - Needs multi-dimensional actions to - May not bring visible benefits - Acquisition costs be appealing immediately - Impact in a small area

6.3.3. Initial Preferences

In Coimbatore, there appears to be an initial preference towards considering a Retrofit typology or an hybrid involving Retrofit and re-development. Although there is potential to consider greenfield development in added areas within CMC, the constraints in availability of sizeable land parcels with either GoTN or CMC could constrain effectively translating this option in a short timeframe

Further in the initial options for re-development discussed, the land parcels do not meet the minimum criteria set by MOUD. Therefore the choice is to look at between a retrofit option or a retrofit- redevelopment hybrid option. Some of the ideas that have emerged from initial consultations are listed below:

1. Re-development of Bus- Terminal + retrofit of adjoining residential/commercial areas:

2. Redevelopment of 8 Water Bodies/ Green Area + Retrofit of adjoining areas:

3. Retrofitting of a largely residential area in the core part of the city 6.3.4. Criteria

Selection and developing the Area based proposal would involve analysing the following aspects

 Project Scale and Scope  High Replicability Vs. High Transformative Impact  Convergence potential  Practical Limitations / Stakeholder buy-in  Fit with MOUD guidelines

As indicated in the SCP guidelines, the options and contours of the Area development proposal and pan-city initiative would be fleshed out during the course of Round II consultations, during which the various proposals would be evaluated and discussed with stakeholders to identify the same, on the lines described above and in accordance with guidelines issued by MOUD including any that would be issued during the course of the exercise subsequently.

Annexures Annexure I Maps Zonal Map

Mobility map

Annexure II Photographs of consultations Councillor‟s Meeting

Traders & Industrialists meet

District Administration with Line departments

District Administration with NGO‟s meets

Zonal meets

Attendance of Public Participation- Industrial Player Meeting

Attendance of Public Participation- Zonal meetings

Annexure III Snapshots of Facebook and MyGov Submissions Facebook Posts

MyGov Submissions

Annexure IV Press Clippings

Annexure V Online Questionnaire

1. COIMBATORE‟S SERVICES PERCEPTION RATING: In your perception, Rate the following city services in Coimbatore on a scale of 1 to 5 - (1 being the WORST and 5 being the BEST)

Services 1 2 3 4 5 Worst Poor Avg Good Best Water Supply Domestic Waste-water management Solid Waste Management Public Transport Roads and Traffic management Parks and Open Spaces Water Bodies Housing and Slum Development Electricity Supply School Education Healthcare Public Toilets Streetlights Storm Water Drainage

Ease of payment of Taxes and User charges Ease of obtaining Trade Licenses Ease of obtaining building approvals Ease of obtaining Electricity connection Ease of obtaining water connection

2. COIMBATORE‟S VISION – KEY THEMES: The following are a list of 12 themes compiled based on initial consultations in Coimbatore and from the Vision under Coimbatore’s City Development Plan. While all of them hold importance, select five(5) priority themes that should feature in the Vision Statement for Coimbatore City.

 Environment friendly and Pollution free  Water access, efficiency and security  Energy access, efficiency and sustainability  Clean and Green city with open spaces  Congestion free and efficient Mobility  Affordable Housing for all  Transparent, Citizen-friendly and Technology-led Governance  Safety and Security of all citizens  Thriving and Sustainable Business Community  Tourism driven economy  Fostering natural and cultural heritage  Providing holistic education  Others if any – please specify:

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3. COIMBATORE‟S GOALS: Rank the priority Goals that Coimbatore should strive to achieve as part of its development plans within the next 5-10 years

Rank Goals (1-Highest priority, 2-next highest and so on) Equitable Affordable 24x7 access to Water Supply city-wide 100% Domestic Waste-water capture, treatment with at least 30% re-use 100% Industrial Waste-water capture and treatment 100% Solid Waste collection, processing and safe disposal Rejuvenation of all large water bodies and waterways in city Slum-free city and affordable housing for all Improve share of Quality Public Transport to at least 50% Provision of Non-Motorised Transport and Pedestrian facilities Increase share of Open spaces and green areas in city Provision of low cost housing to make city Slum-free Single-window internet/mobile delivery of Citizen services Meet at least 10% of energy requirements of city from renewable energy Meet best-in-class environment benchmarks for Air and Water quality Provision of security and safety to all citizens Transparent Governance, Information Disclosure and Citizen engagement

If there are any other priority goals that Coimbatore city should set for itself, please specify:

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4. PAN-CITY INITIATIVES: As part of its Smart Cities Proposal, Coimbatore will have to submit specific proposals for improving services city-wide. The following ideas for pan city initiatives have emerged from initial round of consultations. Please rank the pan city initiatives (1- Highest priority and so on) that Coimbatore should take up under the Smart Cities Proposal

Rank Pan-City initiative (1-Highest priority, 2-next highest and so on) 100% Door-to-door waste segregation collection and processing Metered 24x7 Water supply City wide Underground sewerage and septage management Common Effluent Treatment plants for Industrial waste Energy Efficient LED street Lighting City wide CCTV surveillance with Control Room Electronic Service delivery and Grievance redressal Smart metering of electricity Underground ducting for cables and utilities Intelligent Traffic Management Recycling of waste-water Rejuvenation of important water bodies Smart education in schools Smart parking facilities Installation of solar panels Underground ducting for all cables and utilities

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5. AREA DEVELOPMENT: As part of its Smart Cities Proposal, Coimbatore will have to submit a specific Area Development Proposal for comprehensive development of a part of the city under one of the three types given below:

 Retrofitting (Size > 500 acres) –Develop an existing built area by addressing infrastructure gaps and provision of best-in-class access to all infrastructure services comprehensively. (Illustratively., overall improvement of a part of a city – say a couple of wards etc.)

 Redevelopment (Size > 50 acres) –Completely modify and re-develop an existing built environment to co-creation of a new layout, enhanced infrastructure, improved land use , reduced congestion and greater open spaces. (Illustratively – re-development of a bus-stand area, market area, slum re-development and rehabilitation etc.)

 Greenfield (Size > 250 acres) - Develop a previously vacant area from the scratch - using innovative planning, plan financing and plan implementation tools with provision for affordable housing, especially for the poor (Illustratively, creation of a new layout in the extended areas of city with modern facilities and infrastructure)

Please provide a maximum of three suggestions on the Type of Area development/Location where the Area Development Proposal could be taken up:

Specify Type Provide Suggestions on Location / Area for Sl. No. (Retrofit/Redevelop/Greenfield) Area Development 1 2 3

Disclaimer

The report is based on information collected by IMaCS from sources believed to be reliable. While all reasonable care has been taken to ensure that the information contained herein is not untrue or misleading, IMaCS is not responsible for any losses that the client may incur from the use of this report or its contents. The assessment is based on information that is currently available and is liable to change. The analysis that follows should not be construed to be a credit rating assigned by ICRA’s Rating Division for any of the company’s debt instruments. IMaCS is not a legal firm and our advice/recommendations should not be construed as legal advice on any issue.