Audited results for the year ended 30 September 2018 Agenda

01 Chairman’s remarks 02 Overview 03 Significant matters 04 Financial performance 05 Segmental performance 06 Outlook Chairman’s opening remarks

JAYENDRA NAIDOO CHAIRMAN Overview

LEON LOURENS CEO Year in review

10.9% 10.7% 1.9% growth in operating growth in operating revenue growth to profit to R6.4bn profit to R5.9bn R64.2bn (excluding one-off costs) (including one-off costs)

3.6% R18bn 27.8 cents per share maiden Growth in refinanced and dividend declared space guarantees released (dividend cover of 3 times)

5 What we do

Provide The right product adds everyday products value to An extensive product range focusing customers’ on everyday needs lives

At Customer affordable prices loyalty through value Best price leadership ensures product for money differentiation

At customers’ Enhanced convenience customer shopping Largest footprint in African market experience

6 Who we are 12 2.4+ African million m2 total countries 5 200+ retail space stores

400+ million + transactions + 48 000 annually 1 billion employees units sold

7 Who our customers are

It is important for our customers to look and feel good. We want to make their lives better and easier. Everyone, rich and poor, deserves the same access to products, services and friendly customer service from people who treat them with dignity and respect. Leon Lourens, Pepkor CEO

8 Milestones achieved

Published 2017 full audited financial results

Strengthened board composition

Appointed new auditors

Retention scheme implemented

Completed refinancing and release from guarantee

9 Milestones achieved (continued)

Terminated SNH services

Pepkor name change

Credit book agreements

2018 audited financial results

New segmental reporting

10 Significant matters

LEON LOURENS CEO 1. Sourcing office

FY18 sourcing of Clothing, Footwear and Home (CFH) via PGS

SA local 35% Imports 65%

PGS 29%

• CFH sourcing from PGS: 15% for Pep and Ackermans

12 2. Tekkie Town

20% Like-for-like growth

0%

-20%

13 3. Credit agreements

Terminate Own the Build new Maintain commercial customer book profitability relationship experience with Fulcrum

1 2 3 4

14 4. Dividend policy

3 x cover

Gearing Capital Strategic 1 x net debt-to- commitments investments EBITDA

15 Financial performance

RIAAN HANEKOM CFO Highlights

Statutory Revenue Operating profit Operating margin HEPS 10.9% 1.9% 90 bps 36.7% to to to to R64.2bn R5.9bn 9.2% 84.5 cps

Comparable Revenue Operating profit Operating margin HEPS 10.9% 10.7% maintained 4.2% to to at to R64.2bn R6.4bn 10.0% 99.3 cps

COMPARABLE: FY18: Add-back of R511 million one-off costs / FY17: Use WANOS of 3 450 million

17 Highlights (continued)

Return on net Cash RefinancedRefinanced 3 assets generated R18bn 23.4% R5.3bn and guarantees 27.5% excl. one-off costs released

Maiden dividend Effective Consumer declared of tax rate finance 27.8c 38.4% @ 3 times cover

18 Consumer finance

Pepkor will collect existing loan ➔ books owned by CenCap: • JD secured credit: c.R1.6bn – average 27-month term • Capfin unsecured loans: c.R1.7bn – average eight-month term

➔ Market-related collection fee

Capital investment required ➔ in FY19: R2.2bn

19 Comparability of earnings

Statutory vs comparable headline earnings per share (HEPS) – cents

133,6 29,9 -4.2%

103,7 99,3 14,8 84,5

FY17 statutory Impact of 882m FY17 FY18 Impact of one- FY18 statutory HEPS shares issued comparable comparable off costs HEPS HEPS HEPS

20 Effective tax rate up

FY18 %

South African standard rate of taxation 28.0

Effect of other African countries’ tax rates 0.5

(Utilisation of unrecognised taxation losses)/taxation losses generated unrecognised 3.4

Withholding tax 3.3

One-off items 3.0

Other adjustments 1.2

Effective tax rate 38.4

21 New reporting segments

FinTech

22 Segmental revenue growth

FY18 – Rm FY18 revenue +10.9% segmental composition

35.5% 64 168

19.9%

10.6% 7.2% 8% 13%

57 850 13% 66%

FY17 FY18

23 Credit sales

FY18 merchandise sales

100% 18% 8% 30% 8% 64% 14% 92% 92% 82% 86%

70%

36%

PEP & PEP Ackermans Speciality Furniture Electronics & Building Pepkor group Appliances materials Cash sales Credit sales

24 Gross profit margin

35.3% 34.5% • Increased markdowns and discounts • Building materials discounts and reduced rebates FY17 FY18

25 Other income

FY18

Marketing and advertising income 24.8% 8%

Insurance and other income Commission 25% 50%

Distribution fee Growth to 17% R875m

26 Lowest cost of doing business

FY18

26.6% Property 25.8% 26%

Personnel Depreciation 47% 7%

Other 17% CODB CODB Including Excluding one-off costs one-off costs

27 Segmental operating profit growth

FY18 – Rm FY18 operating profit +10.7% segmental composition

10.6%

55.8% (11.9%) 6 439 (511) 3% 4% 0%

8.1%

+1.9%

5 928

5 815 93%

FY17 FY18 One-off FY18 comparable costs statutory Before capital items

28 Balance sheet considerations

+R1.9bn Inventory

Goodwill and Net working intangibles capital Trade R61.0bn R5.4bn +R1.1bn receivables

+R0.4bn Trade payables

29 Net debt

Net debt Net EBITDA: Interest (contractual) debt-to-EBITDA cover R12.6bn 1.64 6.51

8

6 Net cash Unutilised facilities 4 Debt repayments 2

0 R billions R -2

-4

-6

-8 FY18 FY19 FY20 FY21 FY22 FY23

30 Cash generated from operations

FY18 – Rm

376 451 489 1 134 ( 3 331 ) 302 5 891 5 312

Operating Debtors' cost Amortisation Inventory Provision: Other non- Net changes Cash profit and write-downs One-off costs cash in working generated depreciation and adjustments capital from provisions operations

31 Capex

Capex % of revenue 2.9% R1 869m

Expansion Replacement Depreciation % of revenue 66% 34% 1.8% R1 134m

32 Segmental performance

LEON LOURENS CEO Clothing & general merchandise PEP & Ackermans

8.0%

Sales growth

3.3% 4.5%

Like-for-like sales CFH growth deflation

9.0% 5.0%

Volume growth Retail space growth

35 PEP

2 231

Stores

97.5% 294m

Best Price Number of Leadership transactions

12 000 137

Number of New stores employees opened

36 Ackermans No.1 Value Retailer for women with kids in their lives

731 80

New stores Stores opened

17% 58m Number of Lay-byes transactions

7 000 12%

Number of Credit sales employees growth

37 PEP Africa

-1.8% 347

Sales Stores growth

3 000 3 000 Number of employees

23m

Number of transactions

38 Speciality

12.5% 911

Sales growth Stores

6 000 82

Number of New stores employees opened

14m

Number of transactions

39 Furniture, appliances & electronics Furniture, appliances & electronics

9.7% 892 81

Sales Stores New stores growth opened

7 000

Number of employees

3.5m

Number of transactions

41 Furniture, appliances & electronics

Furniture retail Appliances and electronics end Niche - Top Value Mass market Discount Bedding Furniture

Supply Chain Services Supply Chain Services Financial Services

JD GROUP LIMITED

42 Building materials Building materials

-3.1% 1 2 3 Sales General decline SBM – SBM – building Retail Wholesale materials 124

Stores

7 000

Number of employees

44 FinTech FinTech

145 000

Active traders

23m

Monthly consumers

2.8m

Daily transactions

46 Initiatives

LEON LOURENS CEO Adult wear

48 Discount variety – Dealz

49 FMCG

50 PAXI

51 Cellular – direct imports

52 Outlook

LEON LOURENS CEO Outlook

➔ Back to retail

➔ Future performance

➔ Store openings

➔ Portfolio strategy

➔ Leadership and culture

54 Putting the customer at the centre of what we do Audited results Thank you PEP – Historic performance

Revenue 19-year CAGR 15%

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Operating profit

19-year CAGR 28%

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

57 Ackermans – Historic performance

Revenue 18-year CAGR 16%

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Operating profit

18-year CAGR 23%

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

58