Community Service Plan 2017-2018 Mission Statement for As a member of the , Lenox Hill Hospital (LHH) strives to improve the health and quality of life for the people and communities we serve by providing world- class service and patient-centered care.

multiple specialists, all in a single room, all Who We Are at the same time. LHH is a State- Founded in 1857, Lenox Hill Hospital, a 674- designated Stroke Center, Level III Perinatal bed acute care located Center, and AIDS Center. It is also an AMBS- on ’s , has a designated Bariatric Surgery Center of tradition of providing outstanding patient Excellence. care and innovative medical and surgical treatment. The hospital serves the residents To further respond to the needs of the of its surrounding Manhattan communities community, LHH offers the following and also attracts patients from the Greater outpatient programs: the Outpatient New York area, throughout the nation, Infusion Center, Lenox Hill Primary Care and abroad. Center, Manhattan Physicians Group, the Outpatient Center for Mental and Specialty An acute, tertiary care facility that has Centers of , Aortic Wellness Center, earned a national reputation for outstanding and Promise, the Center for Attention and patient care and innovative medical and Learning Disorders. surgical treatments, LHH is well known for excellence in a variety of specialty services, Lenox Hill (LHGV) is including internal medicine, cardiovascular a state-of-the-art medical complex that disease, orthopaedics, , seamlessly integrates health and wellness otolaryngology/head and neck surgery and services with access to 24-hour emergency maternal/child health. The hospital is also a care and a full range of medical specialists. recognized leader in public health LHGV serves as a receiving facility for the education and community outreach. 911 Emergency Medical LHH is home to Manhattan’s only Tomo System and accepts all patients regardless Therapy unit, an extremely accurate, highly of insurance status or ability to pay. On July focused radiation therapy. In 2017, LHH 17th, 2014 LHGV opened Manhattan’s first opened a new cardiovascular and thoracic freestanding . Since surgery suite featuring the East Coast’s first then, additional programs have been added advanced robotic system. Its centerpiece to enhance the compliment of services. is a hybrid operating room which allows These programs include a comprehensive clinicians to perform complex cases that may out-patient imaging center, an ambulatory require a combination of procedures from surgery center, and a Medical Pavilion

2 Northwell Health | Lenox Hill Hospital Hospital Community Service Plan physician exam space, with orthopaedic, train in 16 accredited independent graduate neurology, physical medicine & rehabilitation medical education programs at LHH. and Urology doctors. In 2017, LHGV reported more than 36,000 patient visits to the In 2017, LHH reported 29,698 discharges emergency department. (excluding normal newborn discharges), 4,146 newborn deliveries, 53,487 emergency Originally established in 1869, Manhattan department visits (including emergency Eye, Ear & Throat Hospital (MEETH) department admissions), and 10,602 is internationally recognized for its ambulatory surgeries. accomplishments in ophthalmology, otolaryngology, orthopedics, plastic surgery, and many other services. A division of Prevention Agenda for LHH, MEETH provides the highest quality and most advanced treatments available the Healthiest State in its state-of-the-art ambulatory surgery Lenox Hill Hospital, as part of Northwell department. MEETH provides numerous Health, utilizes the US Surgeon General’s outpatient specialty visits for adults and National Prevention Strategy (NPS) to guide children and serves as a training site for its community chronic disease prevention residents in ophthalmology, otolaryngology and wellness agenda. Northwell Health and plastic surgery. incorporated the NPS into LHH’s NYSDOH Community Service Plan to impact the health LHH serves as a clinical campus for the of its surrounding communities. The strategic Donald and Barbara Zucker School of directions of the NPS include: Medicine at Hofstra/Northwell Health, - Healthy and Safe Community Environments and is affiliated with New York Medical - Clinical and Community Preventative College, NYU School of Medicine and the Services State University of New York- Downstate for - Empowered People Graduate Medical Education. Each academic - Elimination of Health Disparities year, nearly 200 medical residents and fellows

Northwell Health | Lenox Hill Hospital Hospital Community Service Plan 3 The Community Service Plan focuses on the factors that influence up to 80% of following areas: health outcomes. They reach beyond the - Increasing screening rates for boundaries of traditional health care to cardiovascular diseases; diabetes; include sectors such as education, housing, and breast, cervical and colorectal food, employment and environment. cancers, especially among populations LHH, through community partnerships experiencing health disparities and coalition building, has significantly - Increasing access to high quality chronic expanded the reach and impact of disease preventive care and management community health improvement services in both clinical and community settings that address the NYSDOH Prevention - Reducing obesity in children and adults Agenda priorities. - Reducing illness, disability, and death related to tobacco use and secondhand Lenox Hill Hospital, as part of Northwell smoke exposure Health, provides a broad array of - Promoting mental health and preventing community benefit programs, including: substance abuse A. Access to Healthcare Services and Caring for the Medically Underserved B. Health Professions Education Community Benefit C. Community Health and Wellness Programs D. Community Medical Support Services and Programs Community-based programs addressing E. Support Groups both health and social needs at LHH are the key components of its Community Service Plan. Social determinants of health encompass a range of personal, social, economic, and environmental

4 Northwell Health | Lorem ipsum dolor sit A. Access to Healthcare Services and Caring for the Medically Underserved

Financial Assistance Program Effective Communication in Northwell Health is a regional leader in Healthcare providing financial relief to families who do The Center for Equity of Care is a system wide not have access to the financial resources to resource and offers numerous educational pay for medical care. The FAP program was opportunities to ensure the integration implemented in 2004 through the creation of of cultural and linguistic competency into a standard policy as the result of the combined the fabric of the organization. To ensure efforts of the Finance Department, Center meaningful access to healthcare services for for Equity of Care and Community Health. persons with Limited English Proficiency (LEP) Developed through a collaboration of senior or persons whose preferred language is other leadership, community members and key staff, than English, free medical interpretation and the policy provides a uniformly administered document translation services are available system of reduced fees for uninsured residents 24/7. Sign language interpretation services of Northwell Health’s service area. for the deaf and hearing impaired, as well as specific communication tools for visually and All medically necessary services are covered speech impaired patients are also available. under the program. The program is promoted For more information, please call the Center through: for Equity of Care at (516) 881-7000. - Multilingual signage throughout facilities - Multilingual educational brochures at key points of patient contact Diversity and Inclusion - Website(https://www.northwell.edu/ Diversity and inclusion are identified as manage-your-care/financial-aid-programs/ essential components for the delivery of financial-assistance-program) quality, safe, patient and family centered - Community outreach events care that support principles of equity and - Patient bills - All bills include a notice about community. Aligning with the National the FAP, along with the program’s toll-free Prevention Strategy to eliminate health number, 1-(888) 214-4065. disparities and empower people in the communities we serve, the Center for The FAP is available for individuals earning Equity of Care implements a system wide up to five times the federal poverty level educational curriculum and supporting ($121,250 for a family of four). In addition, the programs. Northwell’s “Unconscious Bias” application process for financial assistance has e-Learning program and seminars raise been redesigned to improve the quality and awareness of unconscious filters and their friendliness of the user experience. Many FAP impact on patient care and the workplace. requests are now processed via telephone, An online cultural diversity resource relieving the patient of the burden of providing provides employees information to develop current income documentation. Additionally, their cultural knowledge and enhance the the FAP application has been simplified to delivery of culturally competent patient care. one page. Northwell’s Business Employee Resource Group (BERG) Program enhances employee FAP applications are available online in 15 engagement; talent recruitment; retention languages at https://www.northwell.edu/ and development; and staff serve as manage-your-care/financial-aid-programs/ community ambassadors. Northwell Health financial-assistance-program. For more was recognized as 3rd place on the nationwide information or questions, please call 2017 Top 12 and Health Systems for 1-(888) 214-4065. Diversity by DiversityInc.

Northwell Health | Lenox Hill Hospital Hospital Community Service Plan 5 The following Northwell Health sites and MedShare facilities were recognized as a “Leader in Northwell Health collaborates with LGBT Healthcare Equality” in the 2017 MedShare, an organization dedicated to Healthcare Equality Index (HEI) by the improving the environment and healthcare Human Rights Campaign Foundation: by connecting the surplus of medical Lenox Hill Hospital, Long Island Jewish (LIJ) supplies in one part of the world to a Medical Center and University great need in another. This partnership Hospital. Eleven other Northwell facilities provides critical resources to the medically were named top nationwide performers in underserved, both domestically and the Healthcare Equality Index’s 10th annual abroad. Physicians, nurses, and volunteers survey: Cohen Children’s Medical Center, work collaboratively to collect, sort, ship, Glen Cove Hospital, Huntington Hospital, LIJ and distribute unused medical supplies to Forest Hills, LIJ Valley Stream, North Shore hospitals and patients in the U.S. and the University Hospital, Northern Westchester developing world. In 2017, Northwell Health Hospital, , Southside donated more than 15,135 pounds of unused Hospital, Syosset Hospital and the Feinstein medical supplies. Institute for Medical Research. For more information, please contact the Center for Positive Outreach with Integrated Equity of Care at (516) 881-7000. Resources (P.O.W.I.R.) The P.O.W.I.R. program connects women, The Katz Institute for Women’s youth and men, from infancy to age 24, Health (KIWH) Resource Center who are infected with or at risk of HIV, with The KIWH is dedicated to improving all and community resources. aspects of a woman’s health at every stage The program offers psychosocial and of her life. The Resource Center offers support services, including the Center for women seamless, coordinated access to all AIDS Research and Treatment (CART), the of Northwell Health’s clinical programs and Youth Specialized Care Center, the High services across the continuum of care. The Risk Pregnancy Clinic and Prenatal Care Center is staffed Monday through Friday Assistance Program, Case Management, and from 9am to 5pm. During off-hours, please Support Groups for children, adolescents, leave a voice message and your call will young adults and caregivers. The program be returned within one business day. For also offers Pre- Exposure Prophylaxis (PrEP) questions related to Women’s Health, please and post-exposure prophylaxis (PEP).For call 1-(855) 850-KIWH (5494). more information, please call (516) 622-5189.

Northwell Health Physician Referral Service 1-(888) 321-DOCS (3627) Northwell Health operates a referral service to help community residents find a perfect local match for their medical needs. Information is available for physician specialties, office locations, languages spoken, hospital privileges, and accepted health insurance plans (including Medicaid and Medicare). Bilingual telephone operators are available 24/7. Information can also be found at www.northwell.edu.

6 Northwell Health | Lenox Hill Hospital Hospital Community Service Plan B. Health Professions Education

Graduate Medical Education and researchers; furthered the expansions of As a major academic health system in the residencies and fellowships; and enhanced the New York metropolitan area, Northwell integration of clinical and translational science. Health is dedicated to excellence in patient care, teaching, and research. More than Hofstra Northwell School of 1,600 residents and fellows are trained each Graduate Nursing and Health year in over 120 residency and fellowship Professions programs at 21 member hospitals, with Launched in March 2015, the school is access to state-of-the-art simulation and a poised to become a national and global BioSkills Education Center. Clinical affiliations leader in preparing students to meet the include Donald and Barbara Zucker growing need for qualified advanced-care School of Medicine at Hofstra/Northwell, nurses and physician assistants who deliver Albert Einstein College of Medicine, SUNY community-based health care. The School Downstate College of Medicine, New York offers several options for advanced learning: Medical College, New York University master’s degrees in family nurse practitioner School of Medicine and New York College and adult-gerontology acute care nurse of Osteopathic Medicine. The Feinstein practitioner programs, as well as a master’s Institute for Medical Research is among the degree and a dual bachelor’s/master’s degree top six percent of research institutions that program in physician assistant studies. The receive funding from the National Institutes School expands the successful medical school of Health. For more information about the partnership between Hofstra University individual training programs at Northwell and Northwell Health. It incorporates the Health, please visit https://www.northwell. University’s diverse academic programs and edu/research-and- education/graduate- infrastructure, as well as Northwell Health’s medical-education significant clinical activities and educational resources, in its mission to provide an Donald and Barbara Zucker School innovative interprofessional education to of Medicine a new generation of healthcare leaders. In 2008, Hofstra University and Northwell For further information visit the Hofstra Health entered into a formal agreement Northwell School of Graduate Nursing and that established the School of Medicine, Physician Assistant Studies’ website at the first allopathic medical school in Nassau hofstrea.edu/nursing or call (516)463-7475. County and the first new medical school in the New York metropolitan area in more Medical Scholars Pipeline Program than 35 years. The academic partnership The Medical Scholars Pipeline Program enhanced recruitment of faculty, leadership, at the Donald and Barbara Zucker School

Northwell Health | Lenox Hill Hospital Hospital Community Service Plan 7 of Medicine at Hofstra/Northwell such care a reality. Students rotate through was created to provide an educational the departments of Northwell Health pathway for underrepresented in medicine hospitals and attend a series of discussions (URM) students from high schools in the with physicians, while experiencing real life five New York City boroughs, Nassau hospital care. For more information, please County and Suffolk County to enter into email Jrubenst@ northwell.edu. health care professions. The three-year curriculum strengthens students’ academic SPARK! Challenge skills, bolsters their written and oral Northwell Health is leading the charge on communication skills, provides college career awareness by partnering with local test preparatory classes, introduces a high schools in Nassau, Suffolk, Queens, wide variety of health care professions, Manhattan and Staten Island to participate and provides experiences at Northwell in the SPARK! Challenge. Thirty-one teams Health facilities. To date, 196 students have of employees across the health system enrolled in the program and 98 students introduced nearly 500 high school students have completed the three-year curriculum. to a wide variety of careers that require One hundred percent of the rising first- competencies in Science, Technology, year college students in the program Engineering and Math skills (STEM). The have enrolled in prestigious colleges and SPARK! Challenge engages students and universities including Hofstra, Dartmouth, showcases both clinical and non-clinical Yale, Harvard and Columbia. Eleven MSPP career paths available within healthcare. graduates are enrolled in professional For more information, please email health care programs. In 2017, the MSPP [email protected]. expanded to Lenox Hill Hospital in New York City. In 2018, the MSPP will expand The Greater New York Hospital to Southside Hospital. These expansion efforts will expose more URM students Summer Enrichment Program from underserved communities to careers (SEP) in medicine. For more information, please Northwell Health participates in the SEP, call (516) 463-7550 or visit the School of an internship program for undergraduate Medicine’s website at http:// medicine. and graduate students pursuing a degree hofstra.edu or concentration in health services management. Students work with members Summer Pre-Medical Program of Northwell Health leadership to gain In association with Donald and Barbara firsthand experience in the major issues, Zucker School of Medicine, the Summer Pre- skills, and responsibilities involved in day- Medical Program provides college students to-day management of healthcare facilities. considering a career in the medical field The program seeks to promote diversity in the opportunity to learn more about the healthcare management, and members of professionals and the system that deliver underrepresented communities are strongly healthcare in our area. During a four week encouraged to apply. For more information, experience, students are directly exposed please contact the Center for Equity of Care to the personnel and processes that make at (516) 881-7000.

8 Northwell Health | South Oaks Hospital CSP C. Community Health and Wellness

Lenox Hill Hospital offers free and low cost all. “Snipping Events” give employees the health education programs throughout the opportunity to take home fresh herbs year on a variety of topics, and members of and produce from the garden as well as the LHH staff are actively involved in take part in educational programs. The providing health education programs within garden’s impact is far reaching: employee community settings such as senior centers, engagement and satisfaction leads to the faith-based organizations, and schools. ultimate goal of greater patient satisfaction.

Community Health Programs and Health Lectures Screenings Free health lectures and seminars are Northwell Health provides community presented to the community by LHH residents with free health screenings in physi- cians and guest speakers, including conjunction with national campaigns the annual John O. Vieta Lecture. Programs (heart health, blood pressure, prostate are offered on nutrition, cholesterol, stroke cancer, and skin cancer) and throughout and various health topics as requested by the year at educational events, all of which the community. are open to the public. Individuals may be referred for follow-up care at Northwell Tunnel to Towers Run Health. Uninsured individuals who require LHH partners with the Stephen Siller Tunnel follow-up care can utilize the services To Towers Foundation in the annual Stephen of LHH’s sliding fee scale program, with Siller Tunnel To Towers 5k Run. This event services starting at $0. In 2017, Northwell brings people the world over together to Health participated in more than 13,000 run in the footsteps of the late firefighter community health programs and provided Stephen Siller in support our first responders approximately 32,000 health screenings and and military who make extraordinary immunizations. sacrifices in the line of duty. Funds raised through the run support Building for FollowMyHealth™ America’s Bravest, a program that builds To help patients take a more active role in mortgage-free smart homes for our most their health and wellness, Northwell Health catastrophically injured service members, as rolls out a web-based patient portal that well as other charities. allows patients to access their personal health information anywhere and anytime. Harlem Grown FollowMyHealth™ is available to patients Harlem Grown is a community partner of who have received care from Northwell LHH. The mission of the organization is to Health hospitals and physician practices. inspire youth to lead healthy and ambitious To access the portal, please visit https:// lives through mentorship and hands-on www.northwell.edu/manage-your-care/ education in farming, sustainability, and patient-portal/followmyhealth or call nutrition. Harlem Grown youth attend (844) FMH-8108. programs at Lenox Hill, such as Physician Assistant Day, where students are able to Rooftop Garden learn about careers in health care. Other Victory Greens, Lenox Hill Hospital’s rooftop programs take place at Harlem Grown, garden, recently marked its fourth growing such as the teaching kitchen, which brings season and is part of Northwell Health’s our dietary team to share healthy cooking Integrative Health and Wellness Program. tips and educate about cultural diversity. A With over 19,000 annual visits to the garden reading event recognizing Martin Luther King by employees from every department, Day and planting event recognizing Earth the garden has truly become a place for Day, along with health fairs and screenings,

Northwell Health | Lenox Hill Hospital Community Service Plan 9 take place at PS 197 (pre-k-5th grade), our is to significantly reduce chronic disease in Harlem Grown partner school, which has the New York City—for everyone—by supporting highest rate of homeless children in proven, community-level efforts, to change New York. the environments in which people make decisions that impact their health. For more information call Community Health @ (516) NYC Coalition for a Smoke-Free 600-1494 or visit https://www1.nyc.gov/ City site/doh/health/neighborhood-health/take- Northwell Health is an active member of care-new-york-2020.page the coalition whose goals are to: reduce access to tobacco products and limit tobacco Nutrition Education Sessions industry marketing to youth; increase the The Nutrition Department at LHH provides number of smoke-free outdoor spaces, educational lectures on wellness and healthy including neighborhood parks, grounds eating to the community. These outreach and entryways; increase the number of sessions are tailored to specific groups and apartment buildings, co-ops and condos have reached school-aged children, adults, that are 100% smoke-free; and reduce pro- and the elderly. For more information, please tobacco imagery from youth rated movies call (212) 434-2491. and the internet. Northwell has assisted in the creation of over 2000 units of smoke free housing and the passage of over 10 Safe Kids Community Boards Smoke–Free Housing Each year, approximately 3,700 children resolutions. For more information contact participate in more than 30 injury the Community Health at (516) 600-1494 or prevention/safety education programs visit http://www. nycsmokefree.org/. sponsored by the New York State Safe Kids Coalitions, led by Northwell Health. These Take Care New York (TCNY) programs, which encourage kids to be Northwell Health is an active partner with active, have fun, and be safe, are offered the New York City Department of Health in partnership with area schools, Police and Mental Hygiene’s Take Care New York Benevolent Associations, government, and population health agenda. The goal of TCNY local businesses. Educational programs cover topics such as water safety, Healthy Food Access pedestrian/ motor vehicle safety, burn The Northwell Health service area contains injury prevention, bicycle and sports injury over 1.5 million food insecure individuals. prevention, enhanced “911,” pets and pals, Increasing access to healthy affordable food and summer safety. In addition, child car improves individual and community health. seat check-up stations and special events The Northwell Food as Health Program are held throughout the state and on the impacts our patients, communities and campuses of Northwell Health. Please call employees. Northwell Health partners (516) 881-7000 for more information about with local community Farmer’s Markets the Safe Kids.of this public health initiative to bring fresh affordable produce to food to educate parents, coaches, young athletes, desserts and food swamps and increase and healthcare providers about youth sports Supplemental Nutrition Assistance Program injuries. For more information, please call benefit redemptions. The health system 1-(855) 434-1800. has begun to implement food insecurity screening and in collaboration with regional Living Healthy food access partners has established Living Healthy, Northwell Health’s Chronic hospital-based and community programs Disease Self-Management Program (CDSMP), providing on site and home delivered is a 6-session, evidence-based health emergency food supplies and meals, education program for people with any type nutrition education, entitlement enrollment of ongoing health problems. This program is and navigation to community food and designed to help people gain self-confidence social service resources. Northwell Health in their ability to control their symptoms and has also engaged in a Farm to Bedside manage how their health condition affects initiative of increasing local, organic and their lives. To date, 33 programs have been hormone free meats, chicken, fish, dairy held in English and Spanish, reaching more and produce for patient meals as well as than 300 community members. For more launching a comprehensive employee information, please call the Center for Equity wellness program focusing on Healthy of Care at (516) 881-7000. Choice meals, beverages and snacks at all of our facilities. For more information, Stepping On please contact Community Health @ (516) 600-1494. More than one out of four adults aged 65 or older falls each year, leading to both fatal and non-fatal injuries, and threatening ¡VIDA SI, DIABETES NO! safety and independence. Stepping On is (Life YES, Diabetes NO!): an evidence-based community prevention With an audacious goal of reducing program that empowers independent, the diabetes epidemic and disrupting older adults to carry out health behaviors the diabetes ecosystem in high risk, that reduce the risks of falls. More than 500 underserved Latino communities, this people have attended the 7-week program culturally competent initiative is taking a which is based on adult education and self- comprehensive and systematic approach efficacy principles. In a small group setting, to diabetes among Latinos focusing on older adults learn balance and strength community education and engagement, exercises and develop specific knowledge research and advocacy. “¡Vida SI, Diabetes and skills to prevent falls. Workshops are NO!” (Life YES! Diabetes NO!) is an facilitated by trained leaders. For more outcomes- focused approach that will take information, please call the Center for Equity a comprehensive and systematic look at of Care at (516) 881-7000. diabetes among Latinos with the goal of uncovering the root causes, leading to more effective and efficient delivery of prevention, education, testing and treatment. For more information contact Josephine Guzman at (212) 434-4022.

Northwell Health | Lenox Hill Hospital Community Service Plan 11 D. Community Medical Support Services and Programs

SkyHealth in both language dominance assessment Northwell Health launched the New York and Spanish language neuropsychological area’s first hospital-based Helicopter evaluations. CAL has receives partial Emergency Medical Service. SkyHealth is a funding from the Robin Hood Foundation. For more information, please call partnership with Yale-New Haven Health (212) 434-3292. in Connecticut. Patients of both health systems who need lifesaving care for major traumas, heart attack, stroke and other Free HIV Testing life-threatening brain injuries will receive The LHH Primary Care Center, located at 210 emergency medical care by helicopter and East 64th Street, accepts walk-in patients are quickly flown to the most appropriate requesting an HIV test between the hours hospital. Northwell Health and Yale-New of 9:00 a.m. and 5:00 p.m., Monday - Friday. Haven Health expect to serve 350-400 Confidential pre-test counseling by an HIV patients annually. specialist provider includes a brief medical history and discussion of the risks and types The SANE Program Center of of exposure, as well as a needs assessment for other medical issues that may be Excellence identified during counseling, including The Sexual Assault Forensic Examiner evaluation for other sexually transmitted Program (SAFE) is located in a private, infections. Following pre-test counseling discreet area of the Emergency Department and consent, a Rapid HIV test is done on- at LHGV, and provides sexual assault site, delivering test results to the patient victims with confidential and private, within 20 minutes. Post-test counseling on-premises care, 24 hours a day/7 days is done after the results are available, a week. Specially trained staff provide with special emphasis on risk reduction medical assistance, emotional support and education. This service is open to the public information. and free for those without insurance and/or ability to pay. For more information, please Blood Donor Services call (212) 434-4251. Each year, employees of LHH help to ensure an adequate blood supply for New Nicholas Institute of Sports Yorkers in need by donating blood. In 2017, Medicine and Athletic Trauma more than 6,989 pints of whole blood (NISMAT) Runner’s Injury Clinic were donated by employees of LHH and NISMAT sponsors a free monthly Northwell Health. runner’s injury clinic at MEETH. Injured and recovering runners of all levels, as Center for Attention and Learning well as those who experience pain due (CAL) to running, are educated about injury The CAL is a unique, educational evaluation treatment and prevention. NISMAT physical program for a broad range of children, therapists perform one-on-one, 15-minute screeningsof the runner’s injury and make focusing on low-income NYC children appropriate recommendations. Clinics with attention and learning disabilities. are held from April - November. For more The center provides comprehensive information please call (212) 434-2700. neuropsychological evaluation, educational advocacy, follow-up parental guidance, and integrated agency involvement. The Queens World Trade Center CAL has the only hospital-based bilingual (WTC) Health Program (Spanish/English) neuropsychologist in the Northwell Health is home the greater New York metropolitan area trained Clinical Center of Excellence funded

12 Northwell Health | Lenox Hill Hospital Community Service Plan through the James Zadroga 9/11 Health operation services, such as , and Compensation Act to provide annual are free of charge. Implants are donated monitoring and treatment for WTC related by device manufacturers, and doctors, health effects to 9/11 responders. Eligible nurses and technicians volunteer their members receive confidential physical time and skill. Since 2010, Operation Walk and mental health monitoring and USA has provided more than $18 million in treatment within the Center and through services for nearly 700 patients. For more referrals to the Northwell Health network information on Operation Walk USA, please of providers. In addition to monitoring contact www.opwalkusa.com. and treatment examinations, the Center provides outreach and education, social Public Access Defibrillation services, benefits counseling, work related Program (PAD) benefits counseling, and case management. The PAD program is designed to increase All WTC Health Program services are the availability of automated external federally funded and provided at no cost to defibrillator (AED) devices in the community responders. For more information, contact as well as empower people within the the Queens Clinical Center at (718) 267- community to use them through AED/ 2420, or the WTC Health Program at 1-(888) CPR training and education. The PAD staff WTC-HP4U /1-(888) 982-4748, or http:// assists local organizations with establishing www.cdc.gov/niosh/topics/wtc/. an emergency response that includes the use of an AED, as well as both initial and Operation Walk USA refresher training in CPR and AED use. Since 2011, Lenox Hill Hospital has For more information, please call partnered with Operation Walk USA, a (516) 881-7000. nonprofit humanitarian organization composed of a coalition of 25 orthopedic surgeons in 17 states who volunteer to operate on patients who do not qualify for government assistance but cannot afford surgery on their own. Pre and post-

E. Support Groups

Support groups offer people with similar medical conditions and life challenges an opportunity for discussion, a sharing of experience and knowledge, and a place to ask questions. LHH provides ongoing support groups for the community in the following areas: bereavement, caregiver support, new parent support, women’s heart health, cancer, smoking cessation, weight management, newborn intensive care, pulmonary hypertension, and diabetes. For additional details, including a list of support groups, contact information, meeting times and dates, please visit https://www.northwell.edu/support-and-resources/ support-groups.

Northwell Health | Lenox Hill Hospital Community Service Plan 13 Awards and accomplishments

- Northwell Health is the 2018 recipient of the American Hospital Association Quest for Quality Prize. - Northwell’s Clinical Call Center becomes 2nd center worldwide to earn Center of Excellence accreditation by the International Academies of Emergency Dispatch. - Northwell Health among only three healthcare organizations in the nation to be designated a Center of Excellence in Nursing Education by the National League for Nursing. - John M. Einsenberg Patient Safety and Quality Award from The Joint Commission and the National Quality Forum for its work since 2009 to lower sepsis mortalities. - John Q. Sherman Award for Excellence in Patient Engagement for efforts to empower consumers with Eight Patient Rights by The National Patient Safety Foundation and EngagingPatients.org. - The Unified Behavior Health Center for Military Veterans and their Families recognized by RAND Corporation as“the only national program that targets both veterans and their family members in a collaborative, family-centered care model”. - Northwell Health received high marks for LGBTQ inclusion in the Human Rights Campaign Foundation’s 2017 Healthcare Equality Index. - One of the nation’s top 5 hospital systems for diversity and inclusion practices in 2017 by DiversityInc. - Ethisphere Institute’s top 10 of The World’s Most Ethical Companies for superior achievements in transparency, integrity, ethics and compliance. - 150 Northwell Health physicians were listed in the 20th edition of New York Magazine’s “New York’s Best Doctors” issue. - U.S. News and World’s Report’s “Best Graduate Schools” issue ranks the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell among the top medical schools for primary care. - Northwell Health ranks 55 nationally out of 100 organizations on Fortune’s annual Best Workplaces for Diversity and the only one in New York State. - Northwell was ranked as one of the top 10 companies for Veterans by Diversity Inc.

Lenox Hill Hospital - Ranked #9 in New York State and #10 in the New York metro area in US News and World Report’s 28th annual Best Hospitals edition (2017). Received “high performing” designations for clinical performance in the following specialties; Cancer, Gastroenterology & GI Surgery, Geriatrics, Orthopaedics and Urology. - 87 physicians recognized as among NYC’s finest in New York Magazine’s “2017 Best Doctors” online survey. - Joint Commission’s Advanced Certification for Total Hip and Knee and Palliative Care. - Joint Commission’s Advanced Certification for Palliative Care. - Get with the Guidelines® Stroke Gold Plus Quality Achievement Award. - American Heart Association’s Mission: Lifeline EMS Silver Level Award for improving survival and quality of life for patients experiencing heart attacks. - Designated “Leader in LGBTQ Healthcare Equality” by the Human Rights Campaign Foundation. - Practice Greenhealth Environmental Excellence Award. - Nationally recognized by DiversityInc as a top hospital and health system. - First hospital-based “green” ambulance in NYC.-

14 Northwell Health | Lenox Hill Hospital Community Service Plan Mark L. Claster Chairman, Board of Trustees Northwell Health

Michael J. Dowling President and CEO Northwell Health

Joseph Schulman Senior Vice President and Regional Executive Director, Western Region

Jill Kalman, MD Executive Director Lenox Hill Hospital

Richard E. Braunstein, MD Executive Director Manhattan Eye, Ear and Throat Hospital

Alexander Hellinger, DPT Executive Director Lenox Health Greenwich Village

This report was prepared by Community Health. For more information, please call (516) 600-1494.

Northwell Health | Lenox Hill Hospital Community Service Plan 15 Lenox Hill Hospital Community 2017 Service Plans 22379j