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DIVERSITY in PRACTICE Responsible Bodies Declaration

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DIVERSITY in PRACTICE Responsible Bodies Declaration ANNUAL REPORT 2016 DIVERSITY IN PRACTICE Responsible Bodies Declaration In accordance with the Financial Management Act 1994, I am pleased to present the Report of Operations for Robinvale District Health Services for the year ending 30th June 2016. Mr Peter Campisi Chairman Robinvale 1st July 2016 The responsible Ministers during the reporting period were: The Hon. Jill Hennessy MP Minister for Health The Hon. Martin Foley MP Minister for Mental Health Minister for Housing, Disability and Ageing The Hon. Jenny Mikakos MLC Minister for Families and Children Annual Report Robinvale District Health Services Robinvale District Health Service reports on its annual performance in two 128 Latje Road separate documents. This Annual Report of Operations fulfi ls the statutory Robinvale Victoria 3549 reporting requirements to Government and the Quality of Care Report reports Telephone +61 3 5051 8111 on quality, risk management and performance improvement matters. Both Facsimile +61 3 5051 8100 documents are distributed to the community. Email [email protected] www.rdhs.com.au These reports are available on our website: www.rdhs.com.au ABN 58 413 230 512 CON- About Us 2 Our Vision, Our Statement of Purpose, Our Commitment 4 2015–2016 Health Service Snapshot 5 TENTSStrategic Plan 2011–2016 6 Chairman and Chief Executive Officer’s Report 8 Director Reports 12 People and Culture 18 Primary Care Services 20 Environmental Performance 22 Performance 24 Quality and Risk Management 32 Management 34 The Board of Management (Including Statutory Reporting) 36 Disclosure Index 41 Index 42 Glossary of Terms 43 Robinvale District Health Services Annual Report 2016 1 Pooncarie Dareton Wentworth NSW Ivanhoe Mildura Red Cliffs Murray River Euston Robinvale Balranald Boundary Bend Wemen Denotes RDHS Vic Service Area Manangatang Ouyen Piangil Nyah West Nyah Woorinen About Swan Hill Lake Boga Murrabit Koondrook us Kerang Melbourne Pooncarie Dareton Wentworth NSW Ivanhoe Mildura Red Cliffs Murray River Euston Robinvale Balranald Boundary Bend Wemen Denotes RDHS Vic Service Area Manangatang Ouyen Piangil Nyah West Nyah Woorinen Swan Hill Lake Boga Murrabit Koondrook Kerang Robinvale District Health Services (RDHS) is a Multi-Purpose Service (MPS) that provides a diverse range of services to communities across a catchment area of approximately 60,000 square kilometres. In addition to service delivery in its immediate area, RDHS provides outreach services to the communities of Ouyen, Boundary Bend and Manangatang in Victoria and Dareton, Wentworth and Balranald in New South Wales. We have a proud history of growth through innovation, investment in our staff and working in partnership with a broad range of stakeholders. 2 Robinvale District Health Services Annual Report 2016 Melbourne In July 2009 the Manangatang & District Hospital and RDHS merged to ensure the sustainability and development of health care services for the Manangatang community. During 2010 RDHS was also successful in having the Manangatang location incorporated into an MPS funding agreement. RDHS operates 20 acute beds, 55 OUR SERVICES Support Services residential aged care places and provides Urgent Care services to Hospital (acute) • Administration both the Robinvale and Manangatang • Customer Services communities. The main campus at • 20 acute medical beds • Clinical Educator services to Robinvale supports a comprehensive • Stabilisation and resuscitation agencies in Manangatang and range of services that includes Renal • Urgent Care Centre Ouyen Dialysis, Radiology, Midwifery, Visiting • Maternity Program - Ante and Post • Employer Training Programs Nursing and Community Health Nursing Natal Care • Graduate Nurse Program Services. Also based at Robinvale is • Maternal Child Health Nursing • Hospitality and Facilities an Allied Health team funded by The • Palliative care Management Services Western Health Alliance Ltd. And The • Post Acute Care • Information Technology Murray Primary Health Network to • Medical Imaging • Meals on Wheels provide Primary Care Services across • Renal Dialysis • Occupational Health and Safety the region. • Public Relations Aged Care • Supply RDHS employs 154 staff and has an • RDHS Linen Service operating budget of approximately • Riverside Hostel - 30 Low Care • Volunteer Services 14 million dollars. We are fortunate to Aged Residential Care beds have a high performing management • Main MPS site - 14 High Care Services operating from or in team that takes pride in achieving Aged Residential Care Beds association with RDHS: exceptional business outcomes. RDHS • Manangatang Campus – 10 High maintains a clear focus on service Care Aged Residential Care Beds • Aged Care Assessment Team development and delivery priorities • Respite Care • Aged psychiatric nursing service and leverages off strong financial • Adult Day Activity and Support • Audiology services performance to make best use of the Service • Cancer support resources available to the community. • Men in Sheds Primary Care Services • Playgroup RDHS has achieved “Whole of • Psychiatric community nursing Business” certification to the • Aboriginal Hospital Liaison Officer • Rural Ambulance Service Victoria internationally recognised standards • Access & Support Worker • Self Help arthritis group of AS/NZS/ISO 9001:2008, • Early Years program • Seniors in Schools Program AS4801:2001 and the environmental • Aged and Disability Support • Sexual Assault Team standard AS/NZS/ISO 14001:2004. • Asthma Education RDHS was the first health service in • Continence Management Australia to achieve this standard. • Counselling • Diabetes Education RDHS was honoured at the 2010 • Health Promotion / Education Victorian Health Care Awards to • Immunisation Program be presented with the “2010 Rural • Men’s Programs Health Service of the Year” by the • Nutrition and Dietetics Premier of Victoria, Mr John Brumby. • Occupational Therapy RDHS achieved the same award in • Pap Smear Screening/Women’s 2007 and was the first Victorian rural Health health service to have received this • Physiotherapy award twice. • Podiatry • Social Work • Speech Pathology • Women’s Health Programs Home Nursing Service • Visiting Nurse Service • Palliative Care Nursing / Volunteers • Post Acute Care Robinvale District Health Services Annual Report 2016 3 OUR Through leadership and innovation Robinvale District Health Services will strive to improve the health, VISION wellbeing and strength of our communities. OUR Robinvale District Health Services is an acknowledged leader and innovator in the provision of rural health services. STATEMENT We aim to build sustainable healthy communities by OF PURPOSE improving the health, wellbeing and quality of life of all of our community members. We will achieve this by being accessible, building strong relationships, understanding and meeting people’s needs and using resources wisely. Quality, Safety and Environment Cultural Diversity OUR Providing the best possible care Individuals are entitled to care that is COMMITMENT and ensuring a safe and healthy attentive, respectful, and responsive environment. We work to continuously to their needs. We understand the improve our services, identify, eliminate value of cultural diversity and will or minimise risks and minimise our strive to engage with all members of environmental footprint. the community and other stakeholders. Innovation/Leadership Collaboration Innovation and leadership is valued Collectively we can achieve better and encouraged. We are committed outcomes. Working collaboratively to a supportive environment that with other agencies we seek to encourages new ideas and creativity reduce service fragmentation and and will actively seek opportunities to generating resource effi ciencies. develop and improve services available to the community. Community Individual health, wellbeing and Professional Integrity quality of life is closely connected to At all times we will act ethically community. We are committed to the and with integrity. We will observe social determinants of health model responsible business practices, making and will work to assist individuals to best use of resources available to the achieve their potential and to build organisation and the community community capacity. Workforce Staff will be treated fairly, consistently and with honesty. We will invest in the development of a skilled workforce that is motivated by collaboration, striving for excellence and achieving outcomes for clients and the community. 4 Robinvale District Health Services Annual Report 2016 2015–2016 HEALTH SERVICE SNAPSHOT 147 2,200+ 2,500 RADIOLOGY EXAMINATIONS MEALS PREPARED STAFF PERFORMED AT RDHS AND DELIVERED BY VOLUNTEERS HIPPY PROGRAM 2,260 1,027 PRESENTATIONS TO THE ACUTE ADMISSIONS URGENT CARE CENTRE OVER 1/2 OF ALL 4 AND 5 YEAR OLD CHILDREN IN ROBINVALE AND SURROUNDS, PARTICIPATE IN THE 7,000 50 2 YEAR HIPPY PROGRAM ATTENDED WOMEN AT ANY GIVEN (Home Interaction GROUP TIME ARE RECEIVING Program for Parents ACTIVITIES PRE-NATAL CARE and Youngsters) Robinvale District Health Services Annual Report 2016 5 STRATEGIC PLAN 2011–2016 2016 brings Robinvale District Health Services’ to the fi nal year of its 5-year Strategic Plan. The RDHS Strategic Plan outlined our vision and goals. It assisted us to acknowledge and respond to the many infl uences and demands placed on our organisation. In October 2014 the RDHS Board of Management, Senior Management team and staff collectively reviewed the Strategic Plan. Revised planned actions were established against each
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