SAP Leonardo Internet of Things Innovation Portfolio & Success Stories

“The Internet of Things is no longer approaching, it is already here. From wearables to trains, they are all connected and capable of delivering new insights on how we interact with machines.” — RONALD VAN LOON @Ronald_vanLoon Table of Contents

Introducing the Internet of Things and SAP Leonardo Internet of Things...... 6 SAP Leonardo Innovation Portfolio...... 8 Success Stories Alliander...... 14 Buenos Aires...... 16 Hamburg Port Authority...... 18 KAESER KOMPRESSOREN...... 20 Roche...... 22 Sailing Team Germany (STG)...... 24 Stara...... 28 Tennant...... 30 ULA...... 32 Explore More Success Stories ...... 36 Explore SAP Leonardo

Connected Products...... 44 Connected Assets...... 46 Connected Fleet...... 48 Connected Infrastructure...... 50 Connected Markets...... 52 Connected People...... 54 SAP Leonardo Technology Overview...... 56 Get Started...... 57

3 Introducing the Internet of Things and SAP Leonardo

5 For over 40 years, SAP has been helping customers map their journey through digital transformation.

No one has more knowledge and experience in business What Is The Internet Of Things (Iot)? processes, while giving our customers a 360° view of their Internet of Things definition: The vast network of devices connected to the Internet, including smart phones and entire business operation. The Internet of Things (IoT) has tablets and almost anything with a sensor on it – cars, the potential to drive the largest segment of growth in new machines in production plants, jet engines, oil drills, business value with the right solution infrastructure. wearable devices, and more. These “things” collect and exchange data.

SAP can help you know where opportunities exists, evolve IoT – and the machine-to-machine (M2M) technology your business processes to take action, and create new behind it – are bringing a kind of “super visibility” to nearly business value and ecosystem advantages. every industry. Imagine utilities and telcos that can predict and prevent service outages, airlines that can remotely monitor and optimize plane performance, and healthcare organizations that can base treatment on real-time genome The Outcomes Customers Want analysis. The business possibilities are endless. • Lower cost • New revenue • Increased uptime • Reduce waste • Improve turnarounds • Faster deliveries THINGS OUTCOMES

7 Introduction to the SAP Leonardo Innovation Portfolio SAP Leonardo connects things with people and processes Business and IT leaders across industries are constantly searching for new and innovative ways to service and delight customers like no other competitor. With emerging smart assets that can be always-on, industries see a tremendous possibility to transform operational scenarios and reimagine their business models.

The massive numbers of connected things and the explosion of data generated by connected devices (“Things”) will change the way we do business forever. The journey a company takes to get from “Things to Outcomes” is becoming the catalyst for digitization. IoT is not necessarily new to most companies. However, most are collecting and storing the data and may also have the ability to visualize it. With SAP Leonardo, our endeavor is to provide an innovative solution portfolio that enables companies to not only realize digital transformation of existing end-to-end business processes, but also enable them to evolve new business models to run digitally.

SAP provides a highly innovative IoT portfolio which extends the digital core with adaptive applications, big data applications and connectivity to enable:

• New business processes • New business models • New work environments

9 SAP Leonardo Innovation Portfolio

The Internet of Things is on top of the agenda for • SAP Leonardo Bridge combines real-time information from SAP Leonardo Bridge most companies. While technology has existed for connected things with business processes to turn extended supply chains into live supply chain environments several decades, it was limited to operational use. Connected Connected Connected Connected Connected Connected The evolution of connectivity, Big Data management, Products Assets Fleet Infrastructure Markets People • Range of packaged enterprise end-to-end solutions for connected analytics, and cloud technology is enabling us to things from products to people across line-of-business and industry use cases converge these operational and information technologies to make machines smarter and drive • SAP Leonardo foundation includes both best of breed business services that enable users to rapidly build IoT applications by building end-to-end digital transformation. Product Insights Fixed Asset Insights Mobile Asset Insights Building Insights Market Insights People and Work digital twins, reusable application services, and applying predictive algorithms; and core technical services to process a high velocity of Initially, IoT applications were limited for operational activities on Manufacturing Goods and Equipment Logists Safety Construction Rural Areas People and Health data with the ability to stream analytics and run predictive scenarios shop floor and data was not leveraged for enterprise use. With the Execution These are delivered on new generation SAP Cloud Platform coming evolution of Industry 4.0 and industrial Internet, customers are Manufacturing from millions of devices looking to leverage this Big Data and develop responsive and Supply Networks Logistics Networks Energy Grids Urban Areas People and Homes Networks intelligent applications for line-of-business and industry-specific • SAP Leonardo Edge Computing ingests data irrespective of end-to-end processes. connectivity, latency, device protocols concerns, and (at the same SAP Leonardo Foundation SAP Leonardo time) delivers intelligent edge applications Edge Computiong SAP Cloud Platform / SAP HANA Platform

11 Success Stories

13 Alliander

Company Rapidly Improving Asset Data Quality with Data Science Expertise from SAP Alliander N.V. Higher Headquarters Objectives Data quality for accurate and Arnhem, The Netherlands • Improve data quality in the asset register, a central repository for all assets – such as gas pipes and 100% complete technical data Industry electrical cables – used across the grid Utilities • Reduce maintenance costs and regulatory risks by completing missing technical data, such as material Products and Services or construction year, for all assets with high accuracy Better Planning of Private energy grids and • Move away from purely rule-based solutions for managing the quality of asset data that are time- installations future workloads consuming, unable to detect unknown patterns, and require tremendous expert involvement Employees 6,700 Why SAP Lower Website • Combination of internal business knowledge with unparalleled data mining expertise from SAP to Annual spend for www.alliander.com rapidly improve data quality asset maintenance by • SAP’s Data Science organization uses data mining and R programming techniques – a language for approximately 1% to 2% statistical analysis – to identify patterns, extract regularities from the data itself, and complete missing asset data automatically TESTIMONIAL VIDEO SAP CC Sapphire Alliander V03 Benefits • Faster improvement in data quality • Lower project costs as well as significantly less effort and fewer resources for data quality management • No penalties by satisfying regulatory requirements “Ever since we learned about the data mining approach to improve • Better, more efficient planning for asset investments master-data quality proposed by SAP’s Data Science organization, it has become a substantial component of all our data quality projects.”

— Rob Jansen, Manager of Grid Information, Alliander N.V.

Original Asset 15 City of Buenos Aires

Organization Gobierno de la Ciudad Autónoma de Buenos Aires: Staying Dry with Help from SAP® Solutions Gobierno de la Ciudad 0 Autónoma de Buenos Aires Founded in 1580 at the mouth of the Rio Plata, Buenos Aires is subject to annual torrential rains. Given its aging (City of Buenos Aires – infrastructure and dense population, flooding has historically been an issue. Clogged storm drains have slowed floods Ministry of Environment and down the city, caused property damage, and even resulted in lost lives over the years. But recently, after three After three days Public Space) days of torrential rainfall, the city did not experience any flooding at all. of torrential rain Location Buenos Aires, Argentina Using the SAP HANA® platform to analyze real-time sensor data from storm drains and SAP® Mobile Platform to ensure streets and drains are clear, the City of Buenos Aires is well prepared to mitigate risks caused by heavy 30,000 Industry Public sector rains. It is using SAP solutions to maintain its infrastructure, manage complex contractor and supplier storm drains relationships, elevate its services, and improve lives. Kept clear Products and Services Public services for approximately 6 million Objectives citizens 80% • Manage resources that maintain over 700,000 assets, including streets and lights, parks, bus stops, drains, Employees buildings, and bridges response rate Approximately 120,000 • Quickly respond to service requests and improve trash collection To infrastructure issues in 2014, compared to 1% in 2009 Website • Predict and prevent flooding and resulting damage and losses www.buenosaires.gob.ar TESTIMONIAL VIDEO SAP IoT – the simple way to keep flooding at bay Key Benefits in Buenos Aires >280,000 • Clean streets, clear drains, and greater safety and transparency for citizens complaints Resolution “SAP software technology innovation contributes to more efficient Resolved annually • Enabled the collection, monitoring, and analysis of real-time sensor data from storm drains, weather reports, management of the city, simplifies our operations, and greatly improves and back-end SAP® software systems using the SAP HANA® platform the quality of life for all the people living here.” • Streamlined permit, supplier, and contractor management with the SAP Customer Relationship Management ~190,000 and SAP ERP applications — Rodrigo Silvosa, General Director of Control Management for the Environment and Public Spaces Ministry, Gobierno de la Ciudad Autónoma de Buenos Aires claims • Enabled monitoring of contractor performance and maintenance-related tasks with SAP Mobile Platform For inspections • Enhanced and optimized IT infrastructure with SAP Mobile Platform and SAP Process Integration technology investigated each year • Provided mobile apps to inspectors Original Asset 17 Hamburg Port Authority

Organization Doubling Cargo Handling Capacity with Optimized Logistics Using SAP HANA® Cloud Platform Hamburg Port Authority (HPA) With limited area for cargo handling, HPA must make sure that every player across the port’s supply chain is 5 minutes Anstalt öffentlichen Rechts Driving saved per truck and connected. To this end, it worked with T-Systems and SAP HANA®Cloud Platform to developed the tour, equaling 5,000 hours Headquarters smartPORTlogistics platform to increase efficiency and capacity. Hamburg, Germany per day over 40,000 trips

Industry Travel and Transportation Objectives • Real-time information exchange Reduced Products and Services • Greater cargo handling speed and capacity Wait time for Port management development truck drivers • Interconnected infrastructure to extend the port’s lifetime, offer new services, Employees and transport goods more safely and effectively 1,808 (2013)

Revenue Why SAP Increased €280.68 million (2013) SAP HANA® Cloud Platform to enable real-time processing of and role-based access to unstructured data Throughput for freight forwarders Website www.hamburg-port-authority.de Resolution Partner • Built the smartPORT logistics platform using SAP® Networked Logistics Hub to connect supply chains TESTIMONIAL VIDEO T-Systems International GmbH end to end www.t-systems.de SAP IoT – Hamburg Port Authority CEO Video 2x • Worked with T-Systems to integrate telematics, upgrade mobile terminal devices, and build geofences Increase in cargo Datenkommunikationssystem AG (DAKOSY) for communication integration handling in the Port www.dakosy.de of Hamburg • Implemented a DAKOSY logistics solution “The smartPORT logistics platform running on SAP HANA Cloud Platform • Connected the entire port supply chain, providing everyone with complete traffic information • Enabled graphic representations of truck positions and infrastructure status will help us to achieve our goal of doubling cargo handling capacity. The more partners that participate, the more effectively the port will run.” Future Plan — Sascha Westermann, Head of Intermodales, IT Traffic Management, • Onboard more partners to the platform wwHamburg Port Authority (HPA), Anstalt öffentlichen Rechts • Extend services and sales promotions for smartPORT logistics to external partners • Enable container depots and chassis lessors to be emptied Original Asset 19 KAESER KOMPRESSOREN

Company KAESER starts its real-time journey with SAP HANA® KAESER KOMPRESSOREN Setting the stage for predictive maintenance and lower TCO Headquarters Couburg, Germany “We will leverage the full power of SAP HANA Transforming Operations with SAP® Business Suite powered by SAP HANA® Products and Services Compressed air systems Businesses around the world rely on air systems from KAESER KOMPRESSOREN. to enhance existing business processes, and compressed air consulting To maintain its leadership, real-time operations and predictive maintenance are a must. After migrating the introduce entirely new ones, and reduce TCO. services SAP® Customer Relationship Management (SAP CRM) application to the SAP HANA® platform, KAESER will We are off to a very good start with the smooth Industry follow with other SAP Business Suite applications. SAP CRM powered by SAP HANA will be deployed in the Industrial machinery and cloud with other cloud solutions from SAP in line with a mobile and social CRM strategy. and fast migration of SAP CRM to SAP HANA, components which will be followed by other SAP Business Employees Objectives Suite applications and custom solutions” 4,400 • Create an innovative IT environment that supports the move toward a solution-provider business model — Falko Lameter, CIO, KAESER KOMPRESSOREN SE Revenue • Enhance existing business processes and leverage the power of Big Data and predictive maintenance to € 600 million (2012) become more proactive, customer oriented, and competitive

Website • Leverage the SAP HANA® platform to transform and simplify the entire SAP® solution landscape www.kaeser.com • Reduce selling, general, and administrative expenses TESTIMONIAL VIDEO Customer Testimonial: SAP HANA at Kaeser Kompressoren Partners SAP Consulting organization Technical Implementation • Successful migration of the SAP Customer Relationship Management (SAP CRM) application to SAP HANA Future Plans in just 2.5 months and with just 1.5 days of downtime • Launch predictive maintenance capabilities with a custom solution based on • Great collaboration with SAP during all phases of the project SAP CRM powered by SAP HANA to step up customer service • Migrate all SAP business Suite applications, such as the SAP ERP, SAP Supply Benefits chain Management, and SAP NetWeaver® Business Warehouse applications, • Successful and smooth production launch of SAP CRM powered by SAP HANA to SAP HANA • Five times faster database response times • Deploy SAP CRM powered by SAP HANA in the cloud with other cloud offerings like • Foundation for predictive maintenance the SAP JAM social software platform to enable a mobile and social CRM strategy • Simpler and more agile IT landscape and business processes Original Asset 21 Roche

Company Stopping Diabetes in Its Tracks with Connected Care Better Business Roche Diagnostics The Doctor in the Palm of Your Hand Headquarters Health & Education In order to perform such seeming magic, it was critical to have Basel, Switzerland Health and education are essential to well-being and sustainable development. Healthcare technology is the right solution for this program. Using SAP Connected Health Industry changing our world thanks to innovative pioneers like Roche Diagnostics. For example, with connected care, the on the HANA Cloud Platform, all the needed data is securely Life Sciences quality and results of medical treatments are drastically improving – especially for preventable lifestyle diseases gathered, stored and processed – giving the doctor and patient access to immediate information and feedback. Line of Business like type II diabetes. It’s creating stronger relationships between doctors and patients, motivating people to take R&D/Engineering, Service charge of their health, and giving doctors real insights into patient’s lifestyles that they never had before. Better Business: Benefits Featured Products Patients Get Moving When the Doctor is Watching and Services • Connected care will decrease healthcare costs by 40% in the future SAP Connected Health, SAP • 50% more deaths by diabetes predicted in the next 10 years Connecting closely with the doctor like this creates a stronger HANA Cloud Platform • Worldwide, ~350 million people have diabetes relationship, having a psychological effect that is supportive and empowering for patients. For instance, little mistakes and slip- SAP® Competitors Customer Snapshot: Success Strategy ups in lifestyle can be caught quickly because the app will red Visionary Themes Managing Chronic Illness Anywhere 24/7 flag the issue, and the doctor and patient can work on solutions Health & Education, Run Live, together. If a patient is not being active enough, the app is a Run Simple What if these insights could prevent most chronic illnesses now and into the future? TESTIMONIAL VIDEO good support tool to motivate them to get back on track. SAP® Innovations The Challenge Roche Diabetes Care and SAP create App for personalized Analytics, Database & Prediabetic people can now conceivably reverse symptoms Technology To Age Gracefully, Without Chronic Illness health management and live normal, healthy life. And doctors are now learning more With growing longevity comes new health challenges for millions of people who live with chronic medical Website Enter SAP about what causes chronic illnesses much faster, with this conditions. In fact, soaring levels of chronic illnesses are the leading cause of deaths, and represent one of the www.roche.com “bird’s eye view” of a patient’s life in action. greatest social, economic and political transformations of our time. Where There’s a Mobile App, There’s a Prevention Called Accu-ChekView, Roche’s new package combines a blood glucose Journey Ahead The challenge is for effective prevention and treatment of illnesses on a grand scale, in ways that will empower monitor, a wearable fitness tracker, and an App developed by SAP that are Changing Medical Care Forever with Mobile Technology people to be proactive with their healthcare. Take Roche’s newest live pilot in Germany, which aims to change the integrated together. Specifically targeted to meet the individual needs of These powerful new innovations in connected care are future of the first-world lifestyle disease, type II diabetes. For all the millions that do have type II diabetes, there patients and doctors, now a patient’s vital signs and blood sugar level can promising to allow doctors to get deeper with their patients’ are millions of people who are pre-diabetic and in danger of this diagnosis. be watched in relation to their physical activity level, in real-time. The doctor can monitor the patient remotely, and the patient can communicate with personal treatment plans, and change the way doctors treat • Average person’s lifespan: now 20 years longer the doctor’s office. patients in multitudes of ways. Saving lives and curing diseases Original Asset • By 2050: 2 Billion people will be over 60 can be their focus, one individual patient at a time. 23 Sailing Team Germany (STG)

Company Partnering with SAP to Gain a Competitive Edge in the Olympics Sailing Team Germany Sailing Team Germany recognizes the value that technology can provide both in winning races and in 100% Transparency Locations making them more understandable to the public. The team is partnering with SAP to develop solutions into races Hamburg and Kiel that analyze sailing data in real time to deliver performance-improving insights to sailors on the road to Industry the Olympic Games and Paralympics and better entertainment to viewers. Sports and entertainment – sailing Objectives Increased Products and Services Services to help Germany • Provide a competitive edge for Germany’s national sailing team Time for crews to climb to the top in • Simplify sailing for the public spend sailing international sailing • Make it easier to insightfully broadcast sailing races Employees 20 Resolution Revenue • Partnered with SAP in 2011 Greater US$9.2 billion • Deployed SAP® Sailing Analytics software for sailing and the SAP Business Ability for spectators to ByDesign® solution for the back office follow and experience sailing Website www.sailing-team-germany • Codeveloped applications with SAP to simplify daily training and training analysis TESTIMONIAL VIDEO .de/en (coming soon) and to study ocean currents in the Olympic sailing area SAP IoT – Sailing Team Germany “Road to Rio” blog: http://rio .sailing-team-germany.de/en Benefits • Enabled push-button analysis of sailing data to reveal insights “We told SAP that innovation is our key focus and that we wanted to run a • Made complex racing concepts easy to understand • Equipped commentators to enhance the live broadcasting of races development partnership with them. It has become a spectacular success.” — Marcus Baur, Head of Technology, Sailing Team Germany

Original Asset 25 Sailing Team Germany

Company Objectives Resolution Business Transformation Future Plans Sailing Team Germany – an initiative from sailors for sailors Teaming with SAP for sailors and fans alike Simplifying sailing’s many complexities All eyes on the next Olympics Germany was a major force in the world’s sailing community in the Sailing Team Germany knew that to achieve its ambitious goals, it SAP and Sailing Team Germany codeveloped another application called Everything Sailing Team Germany does is targeted toward the next 1980s; but after that, several other countries eclipsed it. Some German needed help for its challenges from providers of solutions, and the the training diary to track how sailors are spending their time, so they Olympic Games and Paralympics. Using SAP Sailing Analytics, team sailors, including former Olympians, recently decided to change this. group approached many world-class German companies to discuss can make adjustments if necessary. Together, they also developed an members are closely analyzing expected wind and current conditions Noting that German sailors and crews were essentially on their own to the possibility of partnering. “SAP was at the top of our list,” says Oliver application to better understand how currents behave in specific on-site and using the software’s “strategy simulator” functionality to prepare for races, they formed an initiative called Sailing Team Schwall, CEO of Sailing Team Germany and a former world champion. locales such as the sites of future Olympic Games. SAP also provided calculate optimal courses for various combinations of conditions. Germany to provide the support needed for Germany and its best “We knew that technology was a key factor if we wanted to be its standard SAP Business ByDesign solution, which has proven ideal They also hope and expect that SAP Sailing Analytics will be used at sailors to rise again to the highest levels of the Olympic sport of sailing. successful and that SAP is a technological leader. After a couple of for the group’s needs in finance, accounting, and other backbone areas. the Olympics for broadcasting the races in real time and making them meetings, it was clear that there is a lot of technology SAP can deliver more interesting for viewers. Sailing is complex, and winning strategies must take into account a The partnership with SAP has helped not just with winning races but to help our sailors win.” myriad of conditions such as wind, wind shifts, water currents, boat and with the people challenges as well. To make sailing easier to understand “SAP Sailing Analytics is a real game changer in this sport. I love it. It crew specifics, and knowledge of the course and the competition. Every SAP assigned a development team to work with Sailing Team Germany. and more enjoyable for fans, Sailing Team Germany takes the whole game to a new level,” says Baur in conclusion. “SAP race offers lessons that can enhance future performance, but the They equipped the team’s boats with GPS devices and sensors to is using SAP Sailing Analytics to combine real-time audio and has provided so much as a partner, much more than we had hoped for. variables involved can be daunting. Sailing Team Germany wanted collect data on wind speed and direction, ocean currents, and other video with information about the race, contender backgrounds, They’re an integral part of our team and they want us to win as much a way to record all the variables that factor in to performance and then factors. They then developed and deployed SAP Sailing Analytics performance, and more. Up-to-the moment, highly detailed race data as we do.” analyze this data for important insights. This way, sailors could review software to monitor these devices as well as other sensors around a is also helping announcers make more engaging presentations. course, using SAP BusinessObjects™ business intelligence solutions each race or training session in detail using precise GPS tracking and “To get the public really into sailing, we knew we had to cut through all and SAP HANA® Cloud Platform to deliver and analyze this data for other data, rather than relying on memory or “feel.” of the sport’s complexity,” says Marcus Baur, Head of Technology for insights into performance improvements. Sailing Team Germany is Competitive sailing also faces another challenge. Traditionally, it has Sailing Team Germany and a two-time Olympic contender. “Run Simple “One fantastic takeaway of SAP Sailing Analytics is finding that, with the help of SAP Sailing Analytics, every race’s data is been difficult for people to understand what is going on far offshore on is not just a motto around SAP – it’s fundamentally what SAP does. that even people who have no big affinity or background a treasure trove of insights for excelling in the next race. With push- the race course, and as a result, this exciting sport is underappreciated. Good sailors make sailing simple, and good software makes it simpler button ease, they can test hypotheses and perform “what if” analyses. in sailing can understand what is going on.” Announcers and commentators usually could not help much because for them to do so.” — Oliver Schwall, CEO, Sailing Team Germany they too lacked visibility into race specifics. To motivate governments, The software also provides detailed insights into the prestart phase of corporations, and other sponsors in Germany to provide funds, Sailing races, where a boat can win or lose before the starting gun is even fired. Team Germany wanted to make sailing more understandable for Real-time data can be displayed on a leaderboard to indicate relative spectators on shore, more easily presented by commentators in the advantages of one boat over another for the benefit of racers and studio, and ultimately more popular. spectators alike. 27 Stara

Company Increasing Agricultural Yield in Brazil with the SAP® Enterprise Support Advisory Council​ Stara S/A Indústria de 55% Implementos Agrícolas Lower training costs Objectives budgeted for 2017 Headquarters Não-Me-Toque, Brazil • Establish technically robust operations for SAP® SuccessFactors® solutions • Increase technical stability Industry • Improve performance and business throughput Industrial machinery and components • Introduce efficient maintenancef o software after the going-live event 75% Reduction in estimated Products and Services Why SAP Enterprise Support time to conduct Agricultural machinery training in 2017 • SAP Enterprise Support Advisory Council to ensure innovation readiness and value realization Employees • Access to SAP experts, ensuring technical stability, maintainability, and performance optimization of 2,000 the SAP SuccessFactors solutions, with the aim of improving employee collaboration Revenue • Trusted partner for Stara’s digital transformation US $205.56 million (2016) 50% Faster performance Website Resolution www.stara.com.br/en • Established a basis for consistent information to support managerial decision making TESTIMONIAL VIDEO • Developed a tailor-made engagement plan, including project content, that met Stara’s needs IoT’s New Constellation of Stars • Piloted performance-check and proactive application-check services in collaboration with the SAP Enterprise Support Advisory Council “​Thanks to SAP Enterprise Support we were able to improve our IT Benefits • Enabled collaboration to realize the full value of SAP SuccessFactors solutions, with guidance from the governance significantly. We are now using the functionalities of our SAP Enterprise Support Advisory Council cloud solutions much more effectively. SAP Enterprise Support is an • Reduced the total response time of the evaluation process as a result of pilot services conducted by the essential element of our digital transformation strategy.” SAP Enterprise Support Advisory Council — ​Rafael Eduardo Costa, IT Manager, Stara S/A Indústria de Implementos Agrícolas • Gained in-house experience and IT know-how

Original Asset 29 Tennant Eliminated Company Tennant Company Cleans Up Change Management with SAP® PLM Tennant Company spreadsheets used to track change orders Headquarters Objectives Minneapolis • Merge multiple systems used for change process Industry • Ensure global accuracy and completeness of change orders while reducing time spent validating Industrial machinery and change order status Refocused components • Standardize core processes and ensure data quality as foundation for a more complete product life high-value Employees cycle management project 2,865 • Reduce selling, general, and administrative expenses resources Revenue from change tracking US $754 million Why SAP to development Website • Implementation of the SAP® Product Lifecycle Management (SAP PLM) application, which includes www.tennantco.com functionality for workflow and bill of materials, change, and document management

Partners • A single source of truth for all product data via one global instance Gained SAP Services organization and • Globally aligned processing workflow and material master setup utility that ensures data quality LeverX Inc. scalability Benefits TESTIMONIAL VIDEO to support current and future Tennant creating a Cleaner, Safer World with business needs and acquisitions • Enhanced change accuracy SAP Big Data Insights and Internet of Things • Provided business warehouse analytics for continuous process improvement • Improved global visibility of changes in process

“We dramatically improved the efficiency, quality, global consistency, ...Further, we were able to shift high-value resources from and traceability of the change processes within Tennant Company... change management to more strategic activities.” — Jason LaPlante, Business Process Governance, Tennant Company

Original Asset CR 31 United Launch Alliance

Company Rocket Science Makes Life on Earth Better 2005 United Launch Alliance (ULA) Boeing and Lockheed Martin Headquarters More than 100 years of combined launch experience announced United Launch Cenntennial, Colorado, USA We don’t need a rocket scientist to tell us how important rocket science is. According to NASA, more Alliance, a 50-50 joint venture to Industry than 1,100 functioning satellites orbit Earth, aiding navigation, communication, public safety, and support space launches for the Aerospace & Defense science. United Launch Alliance (ULA) builds the rockets that deploy satellites, as well as the ones that U.S. government. Implementation Partners travel far beyond. SAP helps ULA build them reliably and cost effectively. SAP 2006 Customer Snapshot: Business Model After receiving Pentagon support Number of Employees 3,600 Reliable, Cost-Efficient Space Launches for the joint venture, the Federal ULA was formed specifically to provide reliable, cost-efficient access to space for launch customers Trade Commission (FTC) Line of Business Finance, Platform and including the United States Department of Defense, NASA, the National Reconnaissance Office, and approved ULA‘s anti-trust Technology, Manufacturing, the United States Air Force. The alliance relies heavily on information technology to help improve the clearance; ULA launched their R&D/Engineering probability of mission success while driving excess costs out of the processes of designing, testing, and first rocket two months later. SAP Solutions launching rockets. SAP Complex Assembly 2011 Manufacturing, SAP Custom TESTIMONIAL VIDEO Development, SAP ERP The alliance maintains program management, engineering, test, and mission support functions at their ULA entered an agreement with United Launch Alliance: Complex Assembly headquarters in Centennial, Colorado. Manufacturing, assembly, and integration operations are located NASA to share information about Customer Website in Decatur, Alabama, and Harlingen, Texas. Launch operations are located at Cape Canaveral Air Force Manufacturing Solutions www.ulalaunch.com using ULA rockets to launch Station, Florida, and Vandenberg Air Force Base, California. astronauts into space.

2014 “SAP has helped ULA increase our probability of mission Private company Blue Origin and ULA announced a partnership to success while lowering our cost to the customer.” develop the BE-4 rocket engine

— Daniel Collins, COO, ULA for commercial use.

Original Asset 33 United Launch Alliance

Customer Snapshot: History Enter SAP Better Business: Benefits Launching a Joint Venture Extending a Partnership of Trust One Team, One System For more than half a century, Atlas and Delta rockets have propelled ULA leadership already understood the value of SAP solutions, having The standardization of data and its synthesis into a single system helps people and payloads into space, including the first American to orbit implemented SAP ERP for finance and human relations. The alliance unite ULA’s employees like never before. Gone are siloed processes that Earth and the first man-made craft to reach another planet. Today, the also worked closely with SAP Custom Development to create a new required manual workarounds or caused project delays because of United Launch Alliance is focused on the future of expendable launch graphical user interface for simultaneously viewing multiple test plans. system incompatibility. Because the alliance’s SAP systems all vehicles to help protect and improve life on Earth, and to expand human When ULA evaluated the SAP Complex Assembly Manufacturing communicate effortlessly with each other, it helps promote the sense knowledge through interplanetary exploration. solution, they were pleased to discover how easily data flowed between of teamwork across workgroups and geographies systems ranging from manufacturing to finance. Customer Snapshot: Success Strategy Better Business: Run Simple Perfect Product Delivery Enter SAP: The SAP Experience Supporting Manufacturing and Launch Operations The business ethic that drives ULA is known as Perfect Product Yet Another Successful Launch Between the custom GUI and the implementation of SAP Complex Delivery. It is a business improvement endeavor between ULA and Just as they do with their own rocket launches, ULA expected the Assembly Manufacturing, ULA is now better able to provide key suppliers, including SAP. ULA collaborates with partners to launch of SAP Complex Assembly Manufacturing to be executed multifaceted support to their rocket business, starting with project and determine how to improve processes using only the appropriate flawlessly. SAP provided Perfect Product Delivery, meaning the new component design all the way through to successful launches of tools necessary to get the highest return. system was implemented without interrupting normal business valuable payloads into orbit and interplanetary journeys. The Challenge operations. One View, from the Drawing Board to the Launch Pad Journey Ahead At times, ULA had as many as 15 different operating systems dedicated Better Business Defining and Implementing the Future to overlapping processes, such as rocket design, testing, and launch. Simplicity Means Speed and Speed is Everything SAP solutions are now in place to help ULA build the next generation of Multiple systems created unnecessary costs and unwanted confusion By implementing a system that integrates with other environments, rockets to support science, industry, and life on Earth. The united team among workers at offices, factories, and launch sites in different ULA is able to simplify several dimensions of what are commonly very of ULA and the unified technology of SAP are also working on the next locations. To improve collaboration and transparency during vital technical and complex operations. Even processes as common as generation of human space flight—the new ULA Delta IV Heavy Rocket, activities that directly influence mission success, ULA wanted to closing books have the potential to accelerate ULA’s launch schedules. which is being developed to support NASA’s Orion spacecraft. improve data sharing and streamline manufacturing processes. Improved visibility into building and testing rockets means safety and reliability can be maintained cost-effectively.

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Connected Products Connected Fleet Connected Assets

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German National Rowing Team Krone – Farmers’ Tablets Yield Digital Harvests Lukoil – SAP at Lukoil: Dr. Robot Makes Nanjing – Nanjing and SAP Create Intelligent Oil Mining Safer, Healthier Traffic System in China 39 NTT – SAP and NTT Enhance Global Partnership Piaggio Group – Stepping Into the Era of Connected Seat and Samsung – Connected Car of the Future from Shell and Volkswagen – Shell, Volkswagen, and SAP: Mobility with SAP and the Internet of Things SAP, SEAT, and Samsung Co-Innovation at Its Finest

Siemens Mindsphere – Digital Factory Sm!ght – Smart Cities: Sensors Guide the Way Still – Asset Intelligent Network Trenitalia – Trenitalia Showcases Railway Innovation with SAP 41 Explore SAP Leonardo

43 Goods and Equipment SOLUTION SPOTLIGHT Connect, monitor, and control a large number of customer facing products • Connected Goods Connected Products Connect smart devices and products with core business processes and back-end systems. SAP • IBP for Response & Supply Leonardo enables you to easily collect and analyze data from IoT devices from smart products e.g., • SAP Hybris Billing Enable end-to-end visibility to product-centric operations and coolers, coffee machines. At the same time, you can bring back-end business context and processes in real time by converging it with digital twins of physical product within IoT smart applications to ability to optimize compliance visibility and service availability improve efficiency, automatic replenishment – and create new product-as-a-service business models. As the demand for information and insight increases, we are seeing a significant increase in the design, manufacturing, and delivery of Product Insights SOLUTION SPOTLIGHT Design, manufacture, and distribute smart products to leveraging sensor • Innovation Management data by manufacturers and consumers smart, connected products across all industries. R&D can utilize data • Product & Project Network* Streamline and orchestrate your design networks with intuitive design and collaboration tools to from sensors, connected products, and other Big Data sources, to • Engineering Control Center enhance product and project delivery. Manage internal and external development teams, capture support the development of more reliable and desirable products their ideas, and reuse your product and project data throughout the enterprise. Increase efficiency • Product Lifecycle Costing that meet target requirements. This leads to increased demand and in engineering and manufacturing with a single platform for design tool integration to provide a • SAP Ariba Sourcing 360-degree product view (with total transparency across engineering disciplines) through a opportunities for you in the market, and increased access to harmonized and intuitive user experience. And master product cost potential and transparency – information for both you and your customers. at a time when it counts.

Supply Networks SOLUTION SPOTLIGHT Manage, control, and respond to changing conditions with a digital • Supply Chain Control Tower operations center for response • Track & Trace Reduce planning cycle times and inventory levels and increase service quality by extending the supply • SAP Ariba Supply Chain chain to the business network. Connect more easily with suppliers, customers, and outsourced Collaboration manufacturers for enhanced collaboration across demand, supply, and inventory. Optimize service and cost through collaborative planning of inventory, supply, and demand, while establishing a collaborative network with B2B connectivity for proficient supply chain collaboration. * Planned enhancements, subject to change. 45 Fixed Asset Insights SOLUTION SPOTLIGHT Optimize asset performance throughout their entire lifecycle and build • Predictive Maintenance an asset network collaboration for better service and maintenance process and Service Connected Assets As companies move from a reactive to a proactive approach to maintenance, fixed asset insights • Asset Intelligence Network provides an end-to-end solution for predictive maintenance and service from identification of emerging • Work Manager issues to procuring spare parts, scheduling and executing maintenance. These capabilities can serve Track, monitor, analyze, and maintain all fixed assets across the network assets that are both owned and operated by companies as well as assets that are installed at a customer • SAP Ariba Supply Chain site and are covered by service contracts. This can be achieved through an integrated asset network Collaboration Connect production systems and assets with manufacturing to collaborate between manufacturers, service providers and end customers. and maintenance business processes to reduce operational Manufacturing Execution SOLUTION SPOTLIGHT and maintenance cost and increase uptime of assets. Connect, monitor, and tightly control manufacturing processes and operations by integrating • Manufacturing Execution business and manufacturing systems to enable lean, high-quality production on the shop floor Leverage manufacturing execution and Industrial IoT to optimize manufacturing processes and provide • Manufacturing Integration and Intelligence real-time visibility and transparency across multiple plants, vendors and machine types. You can then tie this information back to the business context of the order, quality and performance. Connect supply • Plant Connectivity chain networks to manufacturing processes and operations while lowering total manufacturing costs • Extended Warehouse in scalable, flexible, cost-effective deployment options. Management

Manufacturing Networks SOLUTION SPOTLIGHT Efficiently address customer demands by connecting supply chain solutions with the • Supply Network Collaboration 3D printing/IoT capabilities, machine learning and real-time operations insights through • Global Batch Traceability a global manufacturing network Identify and resolve any issues across the extended supply chain to increase fulfillment of delivery • Ariba Advanced Supply Chain Automation commitments, manage changes to existing and new product introductions, and share process * improvement ideas across your enterprise. Establish a collaborative network with B2B connectivity • Distributed Manufacturing for proficient supply chain collaboration. Find hidden production capacity in your existing resources for • Digital Manufacturing Insights* greater success and rapidly scale production up or down based on market demand in a cost-effective way.

* Planned enhancements, subject to change. 47 Mobile Asset Insights SOLUTION SPOTLIGHT Collect, map, store, and analyze fleet/vehicle sensor data in real time • Vehicle Insights Connected Fleet Improve operational efficiencies by collecting, mapping, storing and analyzing vehicle and sensor data • Predictive Maintenance in real time. The integration of telematics, enterprise and customer data enables you to improve services and Service and execution of ordering process, collection of goods and delivery process. It creates the opportunity Track, monitor, analyze and maintain all moving assets, • Asset Intelligence Network wherever they are in the network to optimize processes and create value through new business opportunities. Connected fleet enables businesses and public service organizations owning fleets of moving assets e.g., vehicles, Logistics Safety SOLUTION SPOTLIGHT robots, and fork lifts to collect live telemetry and sensor data Perform comprehensive safety analysis of people and assets to reduce accidents • Transportation Safety* and improve safety records and integrate with your core business processes to improve • Connected Parking Improve your end-to-end logistics safety record covering safety analysis of vehicle conditions, services and safety for operators, improve visibility to logistics environmental aspects, drivers biophysical health, and driving behavior. You can also manage the • EHS Dangerous Goods and finally provide better services for the end customers. At handling of hazardous goods through the integration to environment, health, and safety solutions. the same time, it enables organizations to create new business models and opportunities to reduce cost leveraging Logistics Networks SOLUTION SPOTLIGHT Maximize supply chain logistics strategy and comply with regulations across the global network the Internet of Things. • Track & Trace Easily track inventory end to end with enhanced supply chain logistics. Increase visibility into logistics • Yard Logistics to streamline goods flow in real time and also boost visibility into supply chain logistics in yards and hubs through real-time management. Enables the right foundation for regulatory compliance and manage • Warehouse Management by exception in-transit inventory and assets with item traceability. • Networked Logistics Hub • Vehicle Networks

* Planned enhancements, subject to change. 49 Building Insights SOLUTION SPOTLIGHT Connected Infrastructure Leverage real time information to manage and maintain properties • Real Estate Cockpit Ensure visibility across your properties to optimize energy consumption, • Plant Maintenance maintain facilities and equipment and ensure improved customer satisfaction. • Energy Management* Delivers new forms of digital operational intelligence • SAP Ariba Procurement to transform physical-infrastructure systems Improve service, drive economic growth, and allow for more efficient and cost-effective operations, infrastructure compliance and risk mitigation, as well asprovide opportunities for job growth. Construction SOLUTION SPOTLIGHT Drive transformation by bridging sensors and control technologies Manage construction projects to deliver on time and within budget • Project Managment Leverage real-time date to manage the end-to-end project, ensuring • Track & Trace that materials is at the right place, at the right time, and that assets embedded throughout physical infrastructure assets with • Yard Logistics information systems and business applications. These sensors and equipment is optimized throughout the process. are connected to SAP Leonardo and allow real-time data ingestion and analytics along with integration into business processes to predict, plan, and respond to real-time conditions. Customers Energy Grids SOLUTION SPOTLIGHT reap bottom-line results in global productivity and operational Optimize the energy utilization by integrating processes and information • Predictive Maintenance efficiency by utilizing this real-time information and integrating Build an end-to-end energy grid that enables better transparency and better • Asset Intelligence Network decisions. Leverage predictive maintenance and analytical process to optimize • Manufacturing Integration it business data to drive business results and create new uptime and improve customer satisfaction. Ensure visibility of all assets across and Intelligence infrastructure models. the grid to enable improved performance and reliability.

* Planned enhancements, subject to change. 51 Market Insights SOLUTION SPOTLIGHT Interact in an all knowing digital or physical marketplace to provide • Connected Goods an excellent all around personal experience Connected Markets • Connected Marketing Today’s hyper connected consumers, citizens and visitors demand consistent and seamless experiences irrespective of the constraints of time, space and geography. SAP Leonardo leverages beacons, mobile • Customer Activity Repository Foster local markets, cities, urban and rural environments with new connectivity, identity and security to provider hyper personalized experiences to the consumers, citizens products, services, data, businesses and business models leveraging and visitors in a particular market. The ability to interact in an all knowing digital or physical marketplace the SAP Leonardo innovation portfolio provides an excellent all around personal experience benefitting businesses able to harness this new mode of interaction to its fullest. Enable innovation, production, deployment and business formation Rural Areas SOLUTION SPOTLIGHT of local relevance at the right moment in time to meet challenges of Transform agribusiness to evolve and grow to feed the world • Connected Agriculture tomorrow and transform them into opportunities for today. You can With a rapid increase in population and the shortage of natural resources, the agribusiness needs to transform and grow to both do more with less, and leverage the wealth of digital information now • Predictive Maintenance and Service actualize global competitiveness, drive enterprise, power the available into business value. SAP Leonardo enables you to consume data from agricultural machines knowledge economy, and cultivate a culture of innovation. and equipment to increase farming efficiency and predictability and create transparent and sustainable • Vehicle Insights food supply chains while managing price volatility. Farmers and growers can connect to global value chains through IoT and mobile technology. This enables the agriculture business to incorporate precision farming competence even in the most remote rural areas globally.

Urban Areas SOLUTION SPOTLIGHT Optimize energy, vehicles and assets across the urban footprint Urban areas stand to benefit tremendously from SAP Leonardo with the rise of automation, blending • Yard and Hub Logistics seamlessly with the physical reality of urban spaces, be it traffic flow and management, parking • Traffic Management management or the management of physical infrastructure across buildings, lighting, open public • Connected Parking spaces, yards, ports and other infrastructure that make up the modern day urban landscape. This can • EH&S improve environment, health, and safety of urban public spaces across construction, services and other smart city and government offerings.

53 People and Work Help workers stay safe, link them to their environment in real time, and promote safe practices and risk avoidance SAP Leonardo enables enhanced ways to collect and process real time data to gain insight to increase safety and overall Connected People operational integrity in field execution. This insight enables you to modify processes, fix bottlenecks, reduce downtime, and collaborate with business partners to run better and safer. Strives to improve lives, work and health by connecting people and communities and providing better lifestyle experiences and opportunities for organizations to People and Health evolve into new business models Build a connected health network that breaks down existing silos Breaking down the existing silos across healthcare entities will enable a network with the patient in the center, improve SAP’s vision is to help the world run better and improve people’s patient outcomes, and lower healthcare costs. lives. This is our enduring cause; our higher purpose. With this in Patients can get personal health dashboard with better health outcomes. Healthcare providers could have the get access mind, SAP Leonardo enables innovative applications connecting to a comprehensive and longitudinal patient data set with personalized decision support. Medical research could understand risk factors for diseases and drivers for better outcomes. And pharmaceutical companies could benefit by having access individuals and communities of consumers with products, assets, to real world evidence to inform their research and development efforts and allowing them to run innovative clinical trials. brands and services. Companies can offer connected people new services in real time, highly tailored to the individual’s activity, People and Homes location, and needs to anticipate and solve issues before they Connected energy and security systems, along with smart appliances make home life more comfortable, efficient, and secure even happen. The connected home is getting more connected, with experts saying that a typical family home could contain more than 500 smart devices by 2022. Homeowners can experience greater peace of mind, as they easily can control and manage their household systems while at home or away from their mobile devices.

Intelligence from the connected home also provides insurers with the opportunity to create other value-added services. Real-time personalized products based on detailed information about usage, behaviors, and location can be created to make customers’ lives easier. And new services can be offered in combination with a network of trusted service providers and retailers to extend customer loyalty even further.

55 SAP Leonardo Technology Overview Get Started Today SAP HANA is the strategic platform for the SAP Leonardo innovation portfolio, either in the cloud or on-premise Many companies understand the value of IoT for their businesses Contact the SAP Leonardo jump-start program at SAP Cloud Platform is the key strategic platform-as-a-service infrastructure that provides the framework for SAP and want to find out where and how to get started. To provide [email protected] for more regionally Leonardo innovation portfolio and SAP Leonardo foundation. The latter includes SAP Leonardo business services and specific offers and details on getting started today. these customers with an access point for their initiatives, SAP will SAP Leonardo technical services. introduce SAP Leonardo labs around the globe. Here, customers Additionally, SAP Cloud Platform provides end-to-end micro services for machine learning, analytics, Big Data connector, can collaborate with SAP development and consulting experts to For additional information on SAP Leonardo and the jump-start program, please visit the following websites: security, user experience, user management, and backed integration APIs. All of these capabilities provide a unique value start their innovation journey based on SAP Leonardo innovation for customers to enable end-to-end IoT driven solutions enabling the effective convergence of IT and OT landscapes while portfolio, SAP Leonardo labs will open in Palo Alto (USA), Paris SAP Leonardo jump-start program delivering the best experience to users. (France), Shanghai (China), São Leopoldo (Brazil), Johannesburg SAP introduces jump-start enablement program for SAP Leonardo portfolio (South Africa), as well as Berlin and Munich (Germany). Within the SAP Leonardo labs, SAP will also introduce SAP Leonardo jump-start SAP Leonardo Foundation These services also provide: More information on SAP Leonardo: SAP.com/Leonardo program – a pre-packaged, consultative offering to help customers SAP Leonardo Business Services • Powerful and real time live streaming analytics prioritize innovation opportunities and deliver competitive advantage Follow SAP Leonardo solutions strategy on Twitter: @SAPLeonardo A reusable microservices framework to enable • Data management and big data connector with an IoT enabled digital transformation. For more information on SAP, visit: www.sap.com customers to rapidly build their IoT model and connect it • User management and security with business context from back-end systems leveraging • Back-end integration service configuration-driven tools. SAP Leonardo Technical Services SAP Leonardo Edge Computing Key technical services of SAP Cloud Platform for SAP A compelling bundle of technologies that run at the Leonardo innovation portfolio that enable customers edge of the network or in the cloud (agentless), providing best of breed platform capabilities to effectively: edge processing capabilities for protocol translation.* • Manage millions of sensors and devices: SAP Leonardo Edge Computing supports real time – Scalable messaging to avoid data stream loss and offline data ingestion with edge filtering rules and due to latency issues streaming analytics. Dynamic edge processing then – Device management enables back-end transactions from Edge Computing.

* Planned enhancements, subject to change. 57 www.sap.com/contactsap

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