Republic of the PROVINCE OF -oOo-

PEEO- TOURISM OFFICE & ACC SECTION CITIZEN’S CHARTER

OFFICE : PEEO- TOURISM OFFICE & ACC section SERVICE : TOURIST ASSISTANCE & TOURGUIDING CLIENT : WALK-IN TOURIST/S

Activity/Process Person Step Duration Requirements Fees Location Client Service Provider Responsible

Arrival to office & Welcome the visitor 1 sign in and let them sign the All staff office the logbook logbook

interview/entertain and 15 minutes or provide briefing re depending on inform about the All Staff 2 features of the the Brochures/flyers -none- office purpose province & data in requirements & the CTOO Avm relation to queries needed

3 – Prepare itinerary 5 minutes Day tour itinerary -none- CTOO office Prepare T.O. & pass 5 – 5 minutes T.O. -none- All staff office for signature Republic of the Philippines PROVINCE OF QUIRINO Cabarroguis -oOo-

– Departure from Office with the tourist/s Information Assigned staff Aglipay caves, Departure from to tourist spots Whole day tour Falls, Tourism Office Entrance fees 6 (8) hours or Governor rapids, with Tourism to tourist sites more Life vests, Nagtipunan- Office Staff or the CTOO – Giving info while Vehicle if needed, herself Bimmapor traveling

CLIENT : WALK-IN CLIENTS

Welcome the visitor Arrival to office & 1 and let them sign the 1 min sign in the logbook logbook

15 minutes All Staff interview/entertain or depending Brochures/flyers/ socio inform about the 2 and provide materials on the economic profile and other -none- office purpose or information needed requirements matter & the needed CTOO

CLIENT : EDUCATIONAL FIELDTRIP OF STUDENTS AND FACULTY STAFF 3 minutes or more Received text Text or cell phone depending Cell cards/ communication Aurea V. 1 inquiries and reply to – call on the expenses Martinez-CTOO Office, house or inquiries number of anywhere queries

Schedule the visit Accept reservation 2 1 minute calendar – CTOO to Quirino province and scheduling Republic of the Philippines PROVINCE OF QUIRINO Cabarroguis -oOo-

Text of cell phone call Aglipay caves, to the concerned staff Maddela Falls, Request some of tourist sites, 10 to 15 Cell cards/ communication 3 – CTOO or staff Governor rapids, favors negotiate for the minutes expenses Nagtipunan - request of group Bimmapor coordinator

Wait result of Cell cards/ communication Office or anyplace 4 feed backing 5 minutes CTOO or staff request/s expenses and /or any day

Calendar the date/s Confirm the and confirm to Cell cards/ communication 5 5 minutes – CTOO or staff schedule of visit concerned eco-sites expenses staff

Meet the coordinator Arrival to Quirino 6 and welcome the 5 minutes CTOO Aglipay Caves particularly at ACC group,

Briefing on caving CTOO or cave 5 minutes Aglipay Caves ethics staff

Caving & Flashlights, caving 7 Cave guiding 2 hours spelunking equipment

SERVICE : TOURISTS ASSISTANCE & TOURGUIDING CLIENT : DOMESTIC Tourists from Metro Manila and other Places

Activity/Process Person Step Duration Requirements Fees Location Client Service Provider Responsible

Text, cell phone call 5 minutes Cell cards/ communication Aurea V. 1 Reply to inquiries – or internet inquiries or more expenses Martinez depending Republic of the Philippines PROVINCE OF QUIRINO Cabarroguis -oOo-

on the Office, house or number of anywhere queries Prepare package Aurea V. 2 Wait for the request tours and itineraries 2 hours Package tour itinerary – Martinez including its rates office Sending rates and internet/ communication Office and internet 3 – itineraries for info and 10 minutes – CTOO or staff expenses shops approval Replies to other Review package queries 2 hours to Cell cards/ communication Office, house or 4 tour and call for CTOO complete expenses anywhere some queries Schedule the tour Aglipay caves, Coordination with Cell cards/ communication Maddela Falls, 5 concerned staff of 2 mins – CTOO or staff expenses Governor rapids, tourist sites Bimmapor CPHR, Villa Reserve hotel Cell cards/ communication 6 2 mins – CTOO or staff Caridad & other accommodation/s expenses and/or fuel hotels CPHR, Maddela Arrange for caterer or Cell cards/ communication restaurant and/or 7 – CTOO or staff restaurants expenses and/or fuel Cabarroguis private catere Cell cards/ communication 8 Notify souvenir shops CTOO or staff expenses and/or fuel Prepare T.O. & pass 5 – 5 minutes T.O. – All staff office for signature Republic of the Philippines PROVINCE OF QUIRINO Cabarroguis -oOo-

Assigned staff Arrival to Quirino. Information – Meet the Hotel Check in, short rest, 6 tourists for short a 15 minutes – accommodation or breakfast and meet briefing. or the CTOO at Aglipay Caves the guide Life vests, herself – Departure from Departure from Office with the 7 Tourism Office with – – do – Hotel tourist/s to tourist Tourism Office Staff spots Whole day Aglipay caves, Giving info while tour (8) Vehicle when necessary/ Entrance to Maddela Falls, 8 proceeding to eco – do – hours or fuel tourist sites Governor rapids, sites more Bimmapor 9 Home sweet home SERVICE : TOURISTS ASSISTANCE & TOURGUIDING CLIENT : FOREIGN Tourists Welcome the foreign 1 sign logbook 2 mins visitors interview/entertain Inquire about tourist and provide briefing 2 5 mins spots re province ecotourism spots Aglipay caves, Guide in the selected 8 hours or Vehicle when necessary/ Entrance fees Maddela Falls, 3 CTOO tourist spots more fuel to tourist sites Governor rapids, Bimmapor Providing history, 4 -do- briefing while touring 5 Back to origin Republic of the Philippines PROVINCE OF QUIRINO Cabarroguis -oOo-

CLIENT: PRE-ARRANGED GROUP EDUCATIONAL TOUR Confirm of the arrival, request the Confirmation to Cell cards/ communication 1. presence of STOO selected sites and 2 mins – CTOO or staff Office expenses during arrival to wait for feedback ACC Actual arrival to Proceed to ACC and Aglipay Caves & 2. 30 mins Fuel CTOO ACC meet the coordinator Campsite Note: next services shall be done by ACC staff

AGLIPAY CAVES AND CAMPSITE SECTION SERVICE : TOURISTS ASSISTANCE & TOURGUIDING CLIENT: Accommodate Caving purposes of Local, Domestic & Foreign Tourists (Day Visitors only) Assigned Welcome the visitors, Logbook personnel registration, compute Aglipay Caves & 1 Arrive ACC and collect entrance 5 mins Entrance fee Campsite fees, Issuance of receipts, OR’s Assigned collector Personnel on 2 Audience Briefing 5 mins Fliers/leaflets -do- duty Head Lights 3 Cave guiding 2 to 3 hours Cave guides -do- Flashlights/extra batteries Assist in their 4 Short rest 5 mins Cave guides -do- personal needs Leave ACC Republic of the Philippines PROVINCE OF QUIRINO Cabarroguis -oOo-

CLIENT: Accommodate Overnight campers, guests or travelers

Welcome the visitors, Logbook registration, compute Assigned Aglipay Caves & 1 Sign logbook and collect entrance 5 mins Entrance fee collector Campsite fees, Issuance of receipts, OR’s Personnel on duty Prepare the rooms or Beddings cottages Aglipay Caves & 2 10 mins Soap (sometimes the Campsite guard on duty check sanitation Tissue during night time) Standby for other 3 Check in services to be requested by guests CLIENT : Accommodate scheduled group educational tours, visitors, seminars, meetings and other activities. Admin staff Welcome the visitors, Logbook registration, compute ACC administrative 1 Sign logbook and collect entrance 5 mins Entrance fee Assigned building fees, Issuance of collector receipts, OR’s Guard on duty Flashlights, mega phone, Personnel on 2 Cave exploration Briefing, Cave guiding 2-3 hours ACC caving equipment duty Assists the clients Depending Request for Personnel on 3 needs/ offer on the kind ACC personal needs duty customized services of needs