Pinewood DMS
South Africa
www.pinewoodsa.co.za Contents
Introduction
• Contents 02
• About Us 03
Pinewood DMS
• Pinewood DMS Overview 04
• Key Features 06
• CRM 07
• Vehicles 08
• Accounts 09
• Workshop 10
• Parts 11
More
• The Sales Journey 12
• The Aftersales Journey 13
• The Pinewood DMS Ecosystem 16
• Certifications - ISO and Microsoft 17
• Brands 18
• Contact Us 19
2 Pinewood Technologies PLC Pinewood DMS SA About Us (Pty) Ltd
Pinewood Technologies are the Pinewood DMS SA (Pty) Ltd creators of Pinewood DMS — cloud provides Pinewood DMS to based software built to transform the dealerships in Africa. automotive retail experience — with greater customer satisfaction and Pinewood DMS SA (Pty) Ltd has been a increased dealer profitability at its partner to the South African Automotive core. Industry for the past decade, having implemented and supported Pinewood DMS into over 250 South African and Pinewood Technologies provides vehicle, Sub-Saharan African dealerships. truck and motorcycle retailers the tools they need to successfully meet the demands of We are a business that is passionate manufacturers and consumers. about transforming service delivery to the industry; a driving force that enables us A commitment to constant innovation and to support your business over a long and building long-term partnerships with retailers successful partnership. has allowed the company to become a significant force in the dealer systems marketplace, Our dedicated team who are specialists attracting global demand for Pinewood DMS. within Pinewood DMS and the industry, and our market leading Dealer Management The future will see the company continue to System, is a combination that will help your pioneer new technologies to revolutionise the dealership maximise its potential. way modern retailers do business. We look forward to embarking upon a Pinewood Technologies was founded in 1981 journey with you. and is part of Pendragon PLC, one of the largest dealer groups in Europe, who account for around 20% of dealerships using Pinewood DMS. Keith Magill CHIEF OPERATIONS OFFICER
Pinewood DMS SA (Pty) Ltd
3 THE POWER TO DO MORE
Pinewood DMS is a different type of system. Say goodbye to paying for upgrades, waiting years for new features and costly additional software. Pinewood DMS is a comprehensive system designed to help you grow.
The complete solution for automotive retailers
Cloud Based Feature-Rich Intuitive Integrated
No need for IT A complete solution Easy to use with a high Manufacturer integration infrastructure investment with no need for costly user adoption rate. provides compliance and maintenance. additional software. Helpful support and with dealer standards training. and processes.
4 THE POWER TO DO MORE
Pinewood DMS lets you do more. Do more in less time, do more business and delight your customers with a more friendly and convenient experience. Improve efficiency, profitability and customer satisfaction.
The complete solution for automotive retailers
Secure and Reliable Fast Comprehensive Innovative
ISO 27001 and Streamline your 'Click & Drill' to get to the Lifetime free system 9001 accredited UK processes and create information you need updates. New features development team. more time for revenue from any business area. added every month. generation.
5 Key Features CRM CSI & Contact Plans Vehicle Health Check DataPoint (KPI Reports) Video Job Progress Reporting Website Integration: Online, Offline and In-store Multi-currency / language Wholesale Funding SMS and Outlook Integration Workshop Planner Social CRM
Go mobile with Pinewood DMS multi-platform apps
Stock+ is the smarter Tech+ improves Meet and greet (Coming Soon) way to manage and workshop profitability customers in the Sales+ provides a sell your vehicle stock. and efficiency with showroom using mobile complete paperless sales Respond to enquiries integrated planning devices, seamlessly experience, seamlessly with personalised tools, such as time linked to Pinewood DMS' linked with Pinewood videos, instantly update clocking, job allocation, CRM. Access digital DMS to support stock information notifications, live job job cards, record arrival customer interactions and store vehicle tracking and video videos and complete and communication. documentation for later vehicle health checks for vehicle health checks, to Sales+ enables users reference. your customers. provide full transparency to tailor a vehicle deal for your customers. according to their needs.
Manufacturer Integration
Our dedicated Manufacturer Integration team work continuously at developing the latest integrations. We pride ourselves on our close working relationships with manufacturers and being recognised as leaders in jointly creating process workflows. We're at the forefront of mapping out how new standards will be interpreted through software, to help deliver the strongest solution for everyone. This mutually beneficial exchange of knowledge has helped us to quickly bring fully compliant franchise-specific solutions to market.
6 CRM
Manage the full customer journey
Enhance the customer KEY FEATURES experience and maximise Enquiry management the value of your data Automatically create opportunities from website enquiries | Sales performance reports | Customer can continue web process in-store Unlike other DMS systems, Pinewood DMS is designed to place the customer experience first, using Vehicle matching the dealer processes to help complete the picture. Search and offer group level stock with automated vehicle transfer process As customers become increasingly aware of their power as consumers, dealerships able to offer a high Target marketing quality personal service supported by a solid CRM Powerful selection and reporting tool allows (Customer Relationship Management) strategy, will you to segment your database to build have a significant advantage over their competitors. targeted marketing campaigns Additionally, as manufacturers’ Customer Satisfaction Index (CSI) results often directly impact financial Aftersales retention performance, it is vital that customer relationship Automatically populated aftersales diary | management is at the heart of your dealership’s Service reminders | Parts ordered | strategy. Outstanding work | CSI follow-up
Showroom SMS / Email A robust sales tool to provide a seamless end-to-end SMS/Email messages for VHC, reminders, sales journey, with powerful features to manage your follow-ups, notifications and manage the lead generation and sales opportunities responses - visible in contact history 7 Vehicles Accounts
Integration, processes and analytics
Control stock and maximise KEY FEATURES profit opportunities Profit analysis & Financial control By deal/group/dealership/department/ Effective stock management is the key to the success salesperson/vehicle type/sales type | Creditor and debtor reporting | Deposit control of both new and used sales departments. Up-to- date and accurate information coupled with strong Cost management & Prep control workflow control, allows management to maintain Integrated with purchase ordering stock turnover for maximum return on investment.
Pinewood DMS helps you to manage the process Bonus & Finance commission from customer deposit through manufacturer order, Import from Excel | Manage by individual preparation invoice and final profit analysis. vehicle and sales ledger accounts
Vehicle Management supports the sales team in Vehicle Movements enquiry management, managing the sales process Internal requests and vehicle movements with customers, taking orders with deposits
– helping to reduce back office administration, while Document storage emphasising control. Document scanning, viewing and storage
8 Accounts
Fully integrated accounting suite
Live access and reporting of KEY FEATURES all financial information Sales ledger (AR) Link multiple accounts to a central account | Credit note reporting | Debt control reporting Pinewood DMS Accounts is a comprehensive accounting system, which supports all the activities Purchase ledger (AP) necessary for control of your business. Purchase orders | Invoice logging | It is fully integrated with the processes and data in the Authorisation | Document scanning | Expense system. Whilst comprehensive, the emphasis is on analysis | Manufacturer integration efficiency and low administration. Standard features such as document management with the Pinewood Purchase ordering DMS document viewer and Microsoft Office Spending limits | Parts ordering | Workshop sub-contract | Vehicle preparation | Expenses integration make this intuitive system easy to learn. Live accounting means users report on real time Cash book information with no end of day or batch processing. Instant account balances | BACS and Direct Managers will find themselves at home with the Debit transaction uploads simple “Click & Drill” reporting as they obtain real time business intelligence for themselves. Asset management Asset purchase control | Automated Multi currency depreciation | Disposal | Asset verification Powerful multi-currency accounting, purchasing and sales | Simple currency management | Budgets Transactions across multiple currencies Reports | Excel management reports 9 Workshop Parts
Gain complete control of your workshop
Make the most of profit KEY FEATURES opportunities in aftersales Workshop planning Manage loan cars | Visibility of available Pinewood DMS Workshop Management enables busy hours | SMS/email booking confirmations | multi-brand departments to improve departmental Manage workshop loading | Technician activity management | Job tracking with warnings efficiencies and achieve great customer satisfaction.
Controlling bookings, receipts, job progress, invoicing Aftersales diary and time management, Workshop Management Create and prioritise opportunities | Service can support multiple manufacturer interfaces within reminders | COF reminders | Online booking a single workshop department. The integration into manufacturer systems allows users to Job control and invoicing process manufacturer-specific menu pricing, recall Time allocation/analysis | Customer account status | Individual operations | Multiple campaigns, warranty processes and daily activity invoices per job | Job allocation to technicians reporting without re-keying information. Time management Automatic or manual allocation of invoiced Internal preparation requests hours | Productivity reports | Tech+ mobile app Automatic accrual of internal costs of stock Manufacturer integration Vehicle Health Check (VHC) Menu pricing | Recalls | Labour operations Maximise up-selling with integrated video | and times Online customer authorisation 10 Parts
Flexible and efficient parts management
Control stock and drive KEY FEATURES parts margin Manufacturer integration Pricing | Supersessions | Stock and Vehicle Pinewood DMS supports everything from large Off Road (VOR) ordering including high wholesale multi-franchise operations with specialist frequency automatic stock replenishment | Trade programmes | Locator | Invoice and requirements, (such as multiple bin locations statistical reporting and picking zones linked to complex van delivery schedules), through to smaller departments with a Customer order management lower volume of stock. Customer order pre-picking | Retained invoices and enquiry lists | Automated Integration with the Pinewood DMS workshop discounting structure relative to terms and booking system and menu pricing systems means purchase type | Real-time processing your parts team will receive early notifications to ensure that the right parts are ready when customers Reporting arrive. Trade customers can place orders directly 'Click & Drill' reporting structure | Drill into using the online trade portal. parts records and view all details including movements and copy invoices Comprehensive re-ordering parameters can be linked to manufacturer’s stock replenishment programs or B2B parts managed locally based on demand profile, value and Parts trading between dealers sales frequency. Warehouse control Stock management for large warehouse operations | Integrated delivery processes 11 Building your business The sales journey
Pinewood DMS is a comprehensive system, providing a 360°⁰view of every customer and opportunity.
From walk-ins to online enquiries, Pinewood DMS puts the ability to optimise every customer interaction at your fingertips. Seamless processes allow you to manage your showroom opportunities, generate in-depth prospect reports and maintain targeted contact plans.
Our mobile applications deliver a modern showroom experience for customers and retailers alike, providing greater customer satisfaction.
12 Building your business The aftersales journey
Managing an effective aftersales business is essential for building profitable relationships and sustaining repeat custom. Pinewood DMS uses daily service processes to create workshop opportunities, allowing you to enhance your up-selling potential.
The Workshop Planner tool and Tech+ app enhance the manageability and flow of workshop jobs. These tools are supported by our extensive integration with manufacturer systems. This greatly simplifies processes for your employees, creating time for them to focus on value-adding activities.
13 14 ”
The Fury Motor Group has recently converted all of our Dealerships to the Pinewood DMS system - whilst it is still very new to the Fury Group, our staff have reported that the systems change has been a lot easier than aticipated due to the excellent training and support from the Pinewood installation teams. We look forward as a group to making the many features and benefits for which we chose the system, starting to work for us in improving our business efficiency. ” Marq Roberts, Group CEO Fury Motor Group
15 Pinewood DMS ecosystem 360° view of your business Pinewood DMS is a powerful, fully-integrated system, providing seamless access to data from all areas of the dealership, giving you a complete picture of your business like never before. With all data held in one system, the information you need is always accessible. Double-keying between systems is a thing of the past and analysis and insightful reports are readily available. No matter where you are in the system, the easy to use 'Click & Drill' navigation lets you dig into detail from any area of the business.
SALES
Showroom
CRM Vehicles
Multiplatform Business Intelligence Apps Workshop Feeds AFTERSALES
Parts PINEWOOD DMS Manufacturer ECOSYSTEM Other Retention Web Integration Online Publishing Portal
EXTERNAL
Accounts Financing COMPLIANCE
Data Security
16 Pinewood DMS ecosystem Certified software development 360° view of your business Innovation, quality and security Thousands of automotive retail stores choose Pinewood DMS to make their businesses more profitable and provide a great customer experience. Most of the world's major automotive brands are represented by these dealerships. Pinewood DMS is developed in the United Kingdom by Pinewood Technologies PLC, which adheres to rigorous ISO standards and is a Gold Microsoft Partner in a number of technology disciplines.
ISO 27001 BUREAU VERITAS Certification
Data security Quality management systems
Software specific annex to ISO 9001
17 Committed to building partnerships Representing 50+ brands
Pinewood DMS is used by automotive retailers to represent brands from across the globe.
Alfa Romeo — Aston-Martin — Audi Bentley — BMW Citroën DAF — Dacia — Daihatsu — Ducati Ferrari — Fiat — Fiat Professional — Ford — Ford Commercial Harley-Davidson — Honda — Hyundai IVECO Jaguar — JEEP Kia — KTM Lamborghini — Land Rover — Lexus — Lotus MAN — Maserati — Mazda — Mercedes-Benz — MG — Mitsubishi Nissan Peugeot — Porsche Renault — Rolls-Royce SEAT — Škoda — SsangYong — Subaru — Suzuki Toyota — Triumph Vauxhall/Opel — Volkswagen — VW Commercial — Volvo — Volvo Commercial
18 Contact us Pinewood South Africa Pinewood DMS SA (Pty) Ltd.
Woodstock, Cape Town | Rosebank, Johannesburg
+27 21 468 5900
www.pinewoodsa.co.za
19 Pinewood DMS SA (Pty) Ltd Woodstock, Cape Town | Rosebank, Johannesburg South Africa
Discover more today at www.pinewoodsa.co.za
+27 21 468 5900
Pinewood DMS AUTHORISED RESELLER
© Pinewood DMS SA (Pty) Ltd. All rights reserved.