Operational Performance Reporting March 2019

Departure Punctuality - Mar-19

Last Month Last Year % Change Target Var to Target First Wave 88.0% 79.8% 8.2% 85.0% 3.0% Not First Wave 72.4% 69.8% 2.7% 85.0% -12.6% Grand Total 76.0% 72.0% 4.0% 85.0% -9.0%

Departure Punctuality - Last 12 Months

This Year Prev Year % Change Target Var to Target First Wave 84.3% 81.9% 2.5% 82.0% 2.3% Not First Wave 69.5% 69.6% (0.1%) 82.0% -12.5% Grand Total 72.6% 72.2% 0.4% 82.0% -9.4% ATMs and Passenger Volumes

MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Terminal Flight Passengers Passengers %MovementsMovements % Passengers Passengers %MovementsMovements % Arriving 486,425 493497 -1% 3086 3129 -1% 6,821,151 6692848 2% 41052 40511 1% Terminal 1 Departing 483,182 521725 -7% 3091 3125 -1% 6,740,822 6687850 1% 41027 40455 1% Terminal 1 969,607 1015222 -4% 6177 6254 -1% 13,561,973 13380698 1% 82079 80966 1% Total Arriving 207,004 154098 34% 984 754 31% 2,930,641 2984178 -2% 13561 14845 -9% Terminal 2 Departing 205,725 170461 21% 987 766 29% 2,915,478 2983855 -2% 13525 14713 -8% Terminal 2 412,729 324559 27% 1971 1520 30% 5,846,119 5968033 -2% 27086 29558 -8% Total Arriving 338,466 312620 8% 3106 3199 -3% 4,585,645 4252923 8% 41536 41156 1% Terminal 3 Departing 340,460 334044 2% 3106 3191 -3% 4,561,069 4256958 7% 41537 41146 1% Terminal 3 678,926 646664 5% 6212 6390 -3% 9,146,714 8509881 7% 83073 82302 1% Total Grand Total 2,061,262 1986445 4% 14360 14164 1% 28,554,806 27858612 2% 192238 192826 -0% Monthly Movements Top 10

Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay FLYBE BE 2564 23.0% 679 74% EASYJET EZY 2178 19.5% 467 79% RYANAIR FR 2168 19.5% 423 80% JET2.COM LS 975 8.7% 171 82% THOMAS COOK AIRLINES MT 697 6.3% 154 78% TUI TOM 689 6.2% 231 66% BA 616 5.5% 122 80% AER LINGUS EI 488 4.4% 90 82% LUFTHANSA LH 464 4.2% 122 74% SAS SCANDINAVIAN AIRLINES SK 306 2.7% 70 77% Grand Total 11145 100.0% 2529 77%

Yearly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay FLYBE BE 34297 18% 7856 77% RYANAIR FR 30297 16% 8730 71% EASYJET AIRLINES EZY 24784 13% 7021 72% JET2.COM LS 15745 8% 3493 78% THOMAS COOK AIRLINES MT 12672 7% 4288 66% TUI TOM 12211 6% 4289 65% BRITISH AIRWAYS BA 7315 4% 1515 79% AER LINGUS EI 5502 3% 1041 81% LUFTHANSA LH 5433 3% 1320 76% K.L.M. KL 3947 2% 697 82% Grand Total 152203 79% 40250 74%

Departure Punctuality by Terminal

T1 Punctuality T2 Puntuality T3 Puntuality 76.64% 75.99% 75.43%

First Wave Departure Punctuality

Operator Name Operator IATA Code # Movements % of Movements Punctuality % RYANAIR FR 235 14.2% 95.32% EASYJET AIRLINES EZY 407 24.6% 93.12% LUFTHANSA LH 57 3.4% 89.47% JET2.COM LS 288 17.4% 88.19% BRITISH AIRWAYS BA 79 4.8% 86.08% THOMAS COOK AIRLINES MT 177 10.7% 85.88% BRUSSELS AIRLINES SN 26 1.6% 84.62% TUI TOM 173 10.4% 80.35% FLYBE BE 185 11.2% 79.46% K.L.M. KL 30 1.8% 73.33% Grand Total 1657 100.0% 87.99% Monthly Airline Performance by Departure Punctuality

Departing Punctuality Punctuality Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage EASYJET 1 EZS 10 0.1% 100% 100% 0% 100% SWITZERLAND 2 ICELANDAIR FI 52 0.4% 92% 96% 4% 77% SAUDIA ARABIAN 3 SV 42 0.3% 62% 95% 33% 76% AIRLINES 4 CATHAY PACIFIC CX 58 0.4% 34% 93% 59% 83% 5 LM 241 1.7% 96% 91% (5%) 96% 6 AIR ARABIA 3O 16 0.1% 100% 88% (13%) 75% AUSTRIAN 6 OS 49 0.3% 80% 88% 8% 96% AIRLINES 8 EUROWINGS EW 208 1.5% 88% 87% (1%) 97% 9 QATAR AIRWAYS QR 158 1.1% 87% 86% (1%) 99% 10 ZT 15 0.1% 100% 86% (14%) 63% AMERICAN 10 AA 56 0.4% 86% 86% 0% 100% AIRLINES 12 JET2.COM LS 975 6.8% 80% 85% 5% 98% 13 AIR FRANCE AF 184 1.3% 85% 84% (1%) 92% 14 ETHIOPIAN ET 36 0.3% 72% 83% 11% 100% THOMAS COOK 15 MT 697 4.9% 74% 82% 8% 91% AIRLINES SINGAPORE 16 SQ 87 0.6% 84% 81% (3%) 100% AIRLINES 17 EASYJET AIRLINES EZY 2,178 15.2% 76% 81% 4% 98% 18 FINNAIR AY 124 0.9% 87% 81% (6%) 82% 19 BRITISH AIRWAYS BA 616 4.3% 80% 80% 0% 89% AIR 20 GR 124 0.9% 84% 79% (5%) 94% SERVICES 21 RYANAIR FR 2,168 15.1% 82% 79% (3%) 99% 22 HAINAN AIRLINES HU 28 0.2% 64% 79% 14% 100% 23 AER LINGUS EI 488 3.4% 85% 78% (7%) 83% 24 OMAN AIR WY 62 0.4% 58% 77% 19% 100% 25 VS 137 1.0% 81% 75% (6%) 96% AIRWAYS 26 JET AIRWAYS 9W 32 0.2% 69% 75% 6% 13% SAS SCANDINAVIAN 27 SK 306 2.1% 80% 75% (5%) 99% AIRLINES 28 P.I.A. PK 76 0.5% 79% 74% (5%) 58% BRUSSELS 29 SN 166 1.2% 71% 73% 2% 100% AIRLINES 30 LUFTHANSA LH 464 3.2% 75% 73% (2%) 99% 31 FLYBE BE 2,564 17.9% 76% 72% (4%) 92% 32 ROYAL AIR MAROC AT 14 0.1% 100% 71% (29%) 86% NORWEGIAN AIR 32 DY 70 0.5% 77% 71% (6%) 97% SHUTTLE 34 UNITED UA 62 0.4% 58% 71% 13% 94% 35 TUI TOM 689 4.8% 66% 67% 1% 90% 36 K.L.M. KL 298 2.1% 77% 60% (17%) 97% 37 VUELING AIRLINES VY 66 0.5% 85% 58% (27%) 97% 38 AIR TRANSAT TS 18 0.1% 100% 56% (44%) 100% SWISS 39 INTERNATIONAL LX 124 0.9% 74% 55% (19%) 98% AIR LINES 40 ETIHAD AIRWAYS EY 124 0.9% 84% 53% (31%) 81% 41 EMIRATES EK 186 1.3% 61% 48% (13%) 85% 42 IBERIA EXPRESS I2 18 0.1% 78% 44% (33%) 100% 43 TAP AIR PORTUGAL TP 98 0.7% 69% 43% (27%) 71% 44 AEGEAN AIRLINES A3 24 0.2% 58% 42% (17%) 75% 45 TURKISH AIRLINES TK 124 0.9% 50% 39% (11%) 79% 46 IRAQI AIRWAYS IA 8 0.1% 75% 25% (50%) 75% Grand Total 14,340 100.0% 78% 76% (1%) 94% Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP)

Punctuality Punctuality Change Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 CATHAY PACIFIC CX 58 0.4% 34% 93% 59% 83% SAUDIA ARABIAN 2 SV 42 0.3% 62% 95% 33% 76% AIRLINES 3 OMAN AIR WY 62 0.4% 58% 77% 19% 100% 4 HAINAN AIRLINES HU 28 0.2% 64% 79% 14% 100% 5 UNITED UA 62 0.4% 58% 71% 13% 94% 6 ETHIOPIAN ET 36 0.3% 72% 83% 11% 100% THOMAS COOK 7 MT 697 4.9% 74% 82% 8% 91% AIRLINES AUSTRIAN 8 OS 49 0.3% 80% 88% 8% 96% AIRLINES 9 JET AIRWAYS 9W 32 0.2% 69% 75% 6% 13% 10 JET2.COM LS 975 6.8% 80% 85% 5% 98% 11 EASYJET AIRLINES EZY 2,178 15.2% 76% 81% 4% 98% 12 ICELANDAIR FI 52 0.4% 92% 96% 4% 77% BRUSSELS 13 SN 166 1.2% 71% 73% 2% 100% AIRLINES 14 TUI TOM 689 4.8% 66% 67% 1% 90% EASYJET 15 EZS 10 0.1% 100% 100% 0% 100% SWITZERLAND AMERICAN 15 AA 56 0.4% 86% 86% 0% 100% AIRLINES 15 BRITISH AIRWAYS BA 616 4.3% 80% 80% 0% 89% 18 EUROWINGS EW 208 1.5% 88% 87% (1%) 97% 19 AIR FRANCE AF 184 1.3% 85% 84% (1%) 92% 20 QATAR AIRWAYS QR 158 1.1% 87% 86% (1%) 99% 21 LUFTHANSA LH 464 3.2% 75% 73% (2%) 99% SINGAPORE 22 SQ 87 0.6% 84% 81% (3%) 100% AIRLINES 23 RYANAIR FR 2,168 15.1% 82% 79% (3%) 99% 24 FLYBE BE 2,564 17.9% 76% 72% (4%) 92% AURIGNY AIR 25 GR 124 0.9% 84% 79% (5%) 94% SERVICES 26 LOGANAIR LM 241 1.7% 96% 91% (5%) 96% SAS SCANDINAVIAN 27 SK 306 2.1% 80% 75% (5%) 99% AIRLINES 28 P.I.A. PK 76 0.5% 79% 74% (5%) 58% VIRGIN ATLANTIC 29 VS 137 1.0% 81% 75% (6%) 96% AIRWAYS NORWEGIAN AIR 30 DY 70 0.5% 77% 71% (6%) 97% SHUTTLE 31 FINNAIR AY 124 0.9% 87% 81% (6%) 82% 32 AER LINGUS EI 488 3.4% 85% 78% (7%) 83% 33 TURKISH AIRLINES TK 124 0.9% 50% 39% (11%) 79% 34 AIR ARABIA 3O 16 0.1% 100% 88% (13%) 75% 35 EMIRATES EK 186 1.3% 61% 48% (13%) 85% 36 TITAN AIRWAYS ZT 15 0.1% 100% 86% (14%) 63% 37 AEGEAN AIRLINES A3 24 0.2% 58% 42% (17%) 75% 38 K.L.M. KL 298 2.1% 77% 60% (17%) 97% SWISS 39 INTERNATIONAL LX 124 0.9% 74% 55% (19%) 98% AIR LINES 40 TAP AIR PORTUGAL TP 98 0.7% 69% 43% (27%) 71% 41 VUELING AIRLINES VY 66 0.5% 85% 58% (27%) 97% 42 ROYAL AIR MAROC AT 14 0.1% 100% 71% (29%) 86% 43 ETIHAD AIRWAYS EY 124 0.9% 84% 53% (31%) 81% 44 IBERIA EXPRESS I2 18 0.1% 78% 44% (33%) 100% 45 AIR TRANSAT TS 18 0.1% 100% 56% (44%) 100% 46 IRAQI AIRWAYS IA 8 0.1% 75% 25% (50%) 75% Grand Total 14,340 100.0% 78% 76% (1%) 94% Monthly Delay Analysis by Airline

Ground Total Delay Air Traffic Airline Airport Servicing Misc Reactionary Weather Operator Name Incidents Delays Delays Delays Delays Delays Delays Delays FLYBE 892 25 235 212 44 135 194 47 RYANAIR 823 105 111 243 23 13 193 135 EASYJET AIRLINES 756 80 173 184 63 61 148 47 TUI 312 43 61 126 21 30 26 5 JET2.COM 286 68 52 107 22 17 14 6 LUFTHANSA 201 52 21 38 3 7 76 4 THOMAS COOK 160 23 55 34 24 10 8 6 AIRLINES EMIRATES 160 41 7 17 10 17 58 10 BRITISH AIRWAYS 159 4 22 22 16 9 51 35 K.L.M. 128 14 9 16 5 4 38 42 AER LINGUS 116 8 24 7 4 64 9 TURKISH AIRLINES 114 27 10 13 5 30 28 1 TAP AIR PORTUGAL 79 3 4 25 12 3 31 1 SWISS INTERNATIONAL 73 13 4 6 2 1 31 16 AIR LINES SAS SCANDINAVIAN 72 1 12 6 4 3 43 3 AIRLINES BRUSSELS AIRLINES 70 27 6 16 2 2 15 2 ETIHAD AIRWAYS 61 24 7 8 5 3 14 EUROWINGS4965161417 FINNAIR 46 3 5 22 2 11 3 AIR FRANCE 42 1 10 8 2 20 1 SINGAPORE AIRLINES 38 6 4 10 5 6 6 1 AURIGNY AIR 38 4 10 2 18 4 SERVICES VUELING AIRLINES 37 1 6 11 1 5 13 VIRGIN ATLANTIC 367121113 2 AIRWAYS QATAR AIRWAYS 36 8 5 9 3 2 7 2 LOGANAIR 32 10 6 2 4 9 1 NORWEGIAN AIR 30 1 4 9 3 1 9 3 SHUTTLE OMAN AIR 30 6 1 2 1 3 16 1 P.I.A. 25 1 4 4 2 14 UNITED 19 3 5 2 8 1 AEGEAN AIRLINES 17 3 7 7 IBERIA EXPRESS 15 1 1 5 1 7 JET AIRWAYS 13 4 2 1 6 AUSTRIAN AIRLINES 10 4 1 2 2 1 ETHIOPIAN 8 3 3 1 1 IRAQI AIRWAYS 8 1 2 2 1 2 AMERICAN AIRLINES 8 1 1 6 CATHAY PACIFIC 7 1 2 3 1 HAINAN AIRLINES 7 4 1 2 AIR TRANSAT 6 3 2 1 ICELANDAIR 5 2 2 1 EASYJET EUROPE 3 1 1 1 TITAN AIRWAYS 2 2 ROYAL AIR MAROC 2 2 SAUDIA ARABIAN 22 AIRLINES CORENDON AIRLINES 21 1 EUROPE JETAIRFLY TUI 1 1 ENTER AIR 1 1 EASYJET 11 SWITZERLAND Grand Total 601 880 1255 314 383 1216 389 Percentage of Delays - By Event

Delay Category Code % of Description Total Air Traffic 11.8% Control Airline 17.9% Airport 24.9% Ground 6.3% Servicing Miscellaneous 7.6% Reactionary 23.9% Weather 7.6%

Percentage of Delays - By Time

% of Delay Category Code Description Total Air Traffic 9.7% Control Airline 27.5% Airport 11.7% Ground 4.3% Servicing Miscellaneous 5.2% Reactionary 32.5% Weather 9.1% Departing Taxi Times Arriving Taxi Times

Manchester Manchester

Average Taxi Times Average Taxi Times Terminal Terminal Terminal Terminal Terminal Terminal Operator Name 1 2 3 Operator Name 1 2 3 AEGEAN AIRLINES 15 AEGEAN AIRLINES 8 AER LINGUS 13 AER LINGUS 5 AIR ARABIA 17 AIR ARABIA 7 AIR FRANCE 12 AIR FRANCE 6 AIR TRANSAT 20 AIR TRANSAT 10 AMERICAN AIRLINES 17 AMERICAN AIRLINES 9 AURIGNY AIR SERVICES 12 AURIGNY AIR SERVICES 5 AUSTRIAN AIRLINES 17 AUSTRIAN AIRLINES 10 BRITISH AIRWAYS 13 BRITISH AIRWAYS 6 BRUSSELS AIRLINES 16 BRUSSELS AIRLINES 7 CATHAY PACIFIC 20 CATHAY PACIFIC 11 CORENDON AIRLINES CORENDON AIRLINES 20 9 EUROPE EUROPE EASYJET AIRLINES 13 EASYJET AIRLINES 5 EASYJET EUROPE 9 EASYJET EUROPE 5 EASYJET SWITZERLAND 11 EASYJET SWITZERLAND 4 EMIRATES 20 EMIRATES 8 ENTER AIR 20 ENTER AIR 5 ETHIOPIAN 18 ETHIOPIAN 11 ETIHAD AIRWAYS 17 ETIHAD AIRWAYS 10 EUROWINGS 13 EUROWINGS 7 FINNAIR 12 FINNAIR 6 FLYBE 12 FLYBE 7 GAINJET 15 GAINJET 13 HAINAN AIRLINES 21 HAINAN AIRLINES 11 HI FLY 22 HI FLY 13 IBERIA EXPRESS 14 IBERIA EXPRESS 6 ICELANDAIR 17 ICELANDAIR 7 IRAQI AIRWAYS 23 IRAQI AIRWAYS 8 JET AIRWAYS 18 JET AIRWAYS 10 JET2.COM 17 19 JET2.COM 7 8 JETAIRFLY TUI 17 JETAIRFLY TUI 7 10 K.L.M. -62 K.L.M. 12 LOGANAIR 5 LOGANAIR 11 LUFTHANSA 5 LUFTHANSA 13 MALETH AERO 13 MALETH AERO 14 NORWEGIAN AIR SHUTTLE 6 NORWEGIAN AIR SHUTTLE 13 OMAN AIR 10 OMAN AIR 19 P.I.A. 10 P.I.A. 20 QATAR AIRWAYS 10 QATAR AIRWAYS 20 ROYAL AIR MAROC 7 ROYAL AIR MAROC 16 RYANAIR 7 RYANAIR 12 SAS SCANDINAVIAN 7 SAS SCANDINAVIAN AIRLINES 17 AIRLINES SAUDIA ARABIAN AIRLINES 11 SAUDIA ARABIAN AIRLINES 19 SINGAPORE AIRLINES 16 SINGAPORE AIRLINES 19 SWISS INTERNATIONAL AIR 8 SWISS INTERNATIONAL AIR LINES 15 LINES TAP AIR PORTUGAL 8 TAP AIR PORTUGAL 19 THOMAS COOK AIRLINES 10 THOMAS COOK AIRLINES 18 TITAN AIRWAYS 6 8 TITAN AIRWAYS 17 17 TUI 8 TUI 19 TURKISH AIRLINES 7 TURKISH AIRLINES 17 UNITED 8 UNITED 23 VIRGIN ATLANTIC AIRWAYS 13 VIRGIN ATLANTIC AIRWAYS 23 VUELING AIRLINES 8 VUELING AIRLINES 14 Grand Total 693 Grand Total 15 20 12 Summary of Baggage Performance

Baggage Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Category Passengers Movements Bag Bag Missed % A 94,071 238 14 39 27 89% B 699,221 4040 14 22 157 96% C 164,644 1485 14 19 127 91% D 73,959 1413 9 11 126 91% Grand Total 1,031,895 7176 94%

Baggage Performance by Terminal

Terminal Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Description Passengers Movements Bag Bag Missed % Terminal 1 486,425 3086 16 22 189 94% Terminal 2 207,004 984 13 29 85 91% Terminal 3 338,466 3106 11 14 163 95% Grand Total 1,031,895 7176 94%

Baggage SLA by Handling Agent

Ramp Handling Arriving Arriving Average Time to Average TIme to Last Volume Last Bag SLA Last Bag Agent Passengers Movements First Bag Bag Missed % Airline Services 60,634 969 10 12 78 92% Aslops 19,220 313 8 12 23 93% Aviator 111,187 597 15 26 45 92% DHL 175,435 1095 20 19 20 98% Dnata Ops 91,904 441 11 24 24 95% Flight Support 2,405 13 10 23 0 100% Menzies 113,216 984 13 22 123 88% Premiere Handling 13,073 234 10 14 27 88% Swissport 358,398 2043 13 21 89 96% Jet2 86,423 487 13 22 8 98% Grand Total 1,031,895 7176 94%