My Razer Phone does not ring

This issue could be caused by your phone's sound settings. Follow the steps provided below when your Razer Phone is not ringing.

Note: Before proceeding to the troubleshooting steps, be sure that the Razer Phone is up to date. Navigate to Settings > System > Advanced > System update > Check for update.

1. Go to Settings > Sound.

2. Ensure that the phone is set to “Ring” and the volume is set to its maximum for testing. You can adjust the volume to your liking after testing.

3. Ensure that a phone ringtone is set.

4. After all the settings have been configured, call your Razer Phone from a different phone line.

5. If the issue persists, reboot the device and test the phone again.

6. If rebooting your device does not help, back up your phone data and perform a factory reset. My Razer Phone has poor or no sound during a call

Poor audio quality during a call could be affected by poor network coverage or structural obstructions. To solve this issue, follow the steps below. Note: Before proceeding to the troubleshooting steps, be sure that the Razer Phone is up to date. Navigate to Settings > System > Advanced > System update > Check for update.

1. Check the network coverage in your area. Poor network coverage will normally affect the quality of your calls and can even result in dropping calls. 2. Remove any cellphone covers, case protectors and screen protectors from the phone as they may be obstructing the sound from the phone speakers. 3. If the phone has a good network coverage and all obstructions from the phone have been removed and you are still experiencing issues, restart the phone by pressing and holding the power/ button. 4. Test the phone again. 5. If the issue persists, make sure that the audio settings are correct and the device is not muted. 6. From your “Top menu”, click the “Settings” icon indicated by a cog.

7. Select the “Sound” settings. Ensure the “Call volume” is set to its maximum for testing. You can adjust the volume to your liking after testing.

8. Test your phone again. 9. After all the settings have been configured, call your Razer Phone from a different phone line. 10. If the issue persists, reboot the device and test the phone again. 11. If the issue persists, back up your phone data and perform a factory reset. My Razer Phone is not producing sound on my headphones

The troubleshooting steps below will depend on what type of headphones are connected to your phone. Try the following steps below to solve this issue.

Note: Before proceeding to the troubleshooting steps, be sure that the Razer Phone is up to date. Navigate to Settings > System > Advanced > System update > Check for update.

Connection via

1. Ensure that both the Bluetooth device and the Razer Phone have enough power. 2. Ensure that Bluetooth is enabled and properly paired to your Bluetooth headphones. 3. If the device fails to pair, test the Bluetooth device on a separate Bluetooth-enabled device to test if the Bluetooth device is defective. 4. If the issue persists and you have verified that the Bluetooth device is working fine, forget the paired connection from the Razer Phone and perform a hard reset. 5. After rebooting the phone, pair the Bluetooth device to the Razer Phone and test it again. 6. If the issue persists, back up your files and perform a factory reset.

Connection via USB-C or 3.5 mm Analog Port Adapter

1. Make sure that the audio settings are correct, and the device is not muted. Check if the “Media” slider is at its maximum for testing.

2. Ensure that you are not connected to any Bluetooth-enabled audio device. Android disables the analog jack when a Bluetooth device is enabled. 3. Perform a hard reset. 4. After rebooting, test the device by playing any music or video. 5. If the issue persists, test the headset you are using on the Razer Phone on a different or computer to isolate if the headset is defective. 6. If you have confirmed that the headset is functional, it is possible that the adapter might be defective. Try connecting the Razer Phone to a Bluetooth-enabled audio device to see if the Razer Phone is defective. 7. Test the device by playing any music or video. 8. If the issue persists, back up your files and perform a factory reset on your Razer Phone.