VOL. 38, NO. 33 AUGUST 14 - 20, 2017
Source Lunch Akron Welty Building Co. is becoming a huge player in region. Page 24
Robert Papone i, who The List leads The Literacy CLEVELAND BUSINESS Ohio’s largest public Cooperative Page 27 companies Page 22
ENTERTAINMENT Rocksino races to front of regional gambling pack By JAY MILLER the Rocksino. But it’s part of a pro- down Racino in North Randall, and gram of amenities that Rocksino it’s getting ready to introduce an [email protected] management is using to set itself electronic gaming concept at the @JayMiller apart from the competition — the downtown casino, designed to at- Jack Cleveland Casino in downtown tract younger bettors. e highest-volume gambling Cleveland and the Jack istledown SEE CASINOS , PAGE 25 hall in Ohio, with revenue in 2016 of Racino in North Randall. at think- $225.1 million, is getting into the ing is one reason Casino Player mag- business of pumping gas in the azine readers picked the Hard Rock $2.25-a-gallon range. Rocksino as the best overall gaming In October, the Hard Rock Rock- resort in Ohio in 2016. sino will open the RockStop Gas & Not that Jack Entertainment LLC, Wash in its parking lot along North- the gaming arm of Cleveland Cava- eld Road in the village of North- liers owner Dan Gilbert’s business eld in northern Summit County. realm, is standing still. e RockStop will never be a ma- “ e business is healthier than jor contributor to the bottom line of it’s ever been,” said Mark Tricano, Jack’s senior vice president for Northeast Ohio operations. e company recently completed a $70 million upgrade of its Jack istle-
The Jack Cleveland Casino’s revenue dropped more than $9 million in 2016, to $203,594,737. (David Kordalski)
FINANCE Strong commercial lending means opportunity for banks By JEREMY NOBILE business nationwide has tapered o Cleveland for commercial loans — tion offices. That includes San- sets, has seen year-over-year loan some since late 2016 and the presi- bank activity and overall demand dusky’s Civista Bank, which opened growth through the rst half of 2017 [email protected] dential election that spurred demand for which can be among the various a loan production office in West- of around 7%. @JeremyNobile by a sector anticipating a busi- indicators of an economy — has in- lake this spring. The bank also “For us, right now there seems to ness-friendly climate and economic fluenced several local banks’ push opened an office in Mayfield be a little more opportunity than Commercial lending remains rela- growth under President Donald toward the city itself, where there’s Heights in 2015, so the new office what was expected,” said chairman tively strong, and it has bankers look- Trump, banks are seeing steady de- a greater density of businesses to completes Civista’s goal of having a and CEO James Miller. “I do think ing for more opportunities in the mand here. serve. presence on both the east and west there’s a lot of opportunity. We’re Northeast Ohio market. And the opportunity to serve the Many are hiring new commercial sides of Cleveland. seeing a lot of positives right now.” While the commercial lending apparent demand around Greater bankers and opening loan produc- e bank, with $1.5 billion in as- SEE BANKING, PAGE 23
Entire contents © 2017 by Crain Communications Inc. Industry outlook: Technology
<< Can Northeast Ohio sustain a growing number of coding camps? Page 13 Virtual reality could be key tool. Page 16 Q&A with Bre Lindsey, president and CEO of Everstream Page 19 CONTENT SPONSORED BY NEWS AND TRENDS FROM NORTHEAST OHIO’S TECHNOLOGY SECTOR TECH MATTERS
OHTec, RITE committed to building Northeast Ohio’s tech community
OHTec strengthens industry connectivity RITE bridging gap between talent supply and demand
HTec was founded as the Northeast linchpin to a robust regional economy overall. he talent crunch is an issue that 2009 as part of the Ohio Skills Bank initiative Ohio So ware Association in 1998, “Technology has changed and will continue vexes the IT industry regionally and aimed at eliminating the IT skills gap. With in- O with the goal of organizing events and to change everything,” said Paul Cha ee, a T nationwide. Jobs in IT are abundant, kind support from Lorain County Community helping industry players succeed. In subsequent member of the OHTec board of advisers and but companies cannot nd qualied workers to College, RITE and its partners are fullling their years, the tech-focused economic development president of So ware Answers, a Brecksville- ll these positions. mission of preparing, attracting and matching group’s in uence spread. based so ware developer that has been involved ere are anywhere from between three and 10 IT talent in Northeast Ohio. ose programs It established its signature Tech Week and with OHTec since it was founded. IT job ads for every college IT graduate. In 2016 include high school coding camps, career fairs, expanded its presence, serving as an advocate for “We learn from each other, and bringing alone, some 21,000 IT-related job ads were posted skills-based recruiting initiatives and community IT companies throughout the region on issues such technology people together and making this online within nine counties in the Cleveland, engagement for industry professionals. as workforce development, business development, a more tech-friendly area helps both the tech Akron, Canton and Wayne County MSAs. Additional workforce development solutions continuing education and collaboration. community and businesses,” he said. Meanwhile, the number of IT graduates has include: With nearly two decades of network-building Brainard envisions OHTec working more remained stagnant over the last ve years in n employers relaxing degree requirements under its belt, OHTec is concentrating on closely with some of the mature tech users, such as Northeast Ohio, according to Shanahan Re- to cast a wider net for skilled candidates; its role as a convener among American Greetings, Progressive sources, which has been con- n building innovative training programs tech companies of all sizes. As and Sherwin-Williams, to sulting with RITE on IT work- to address mid-level career needs; part of the Greater Cleveland facilitate that cohesion among force issues. n higher education institutions customizing Partnership and COSE (Council the tech community. RITE is analyzing the job degreed programs based on employer needs; of Smaller Enterprises), OHTec OHTec is augmenting its posting and labor market data n more alternative career pathway development; historically has focused on board to re ect those e orts, to determine how to grow n recruiting more women and people smaller companies. Executive including the recent addition the bandwidth of a highly of color; director Dean Brainard said he Brainard Kavlick of Je Kavlick, president and skilled industry-responsive DeOreo n and more K-12 outreach. is working to integrate more middle market and CEO of Hudson-based so ware development workforce. e organization is reaching out to larger companies to create more collaborations rm Moreland Connect. He hopes to help raise engage more partner employers, schools and Bill Blausey, senior vice president and CIO at and increase opportunities in the region. the industry’s visibility, so that Northeast Ohio other stakeholders to collaborate on workforce Eaton Corp., said more employer engagement “Every company is now a tech company,” said is regarded nationwide as a hub of IT activity development strategies, said RITE director in elementary, middle and high schools will Brainard, whose organization currently has and leadership. Courtney DeOreo. help shape the next generation’s career paths. about 650 members representing all facets of IT. “We have a lot of talent. e dry powder is “We want to look at all that data and turn it “We are a large organization with a vested “We want the entire ecosystem involved.” here,” Kavlick said. “If OHTec can align the into actionable information that will guide our IT interest. We have an obligation to students,” OHTec’s agship CIO symposiums (the next thought leaders, in uencers and motivators, we decisions,” she said. “We can’t do it without said Blausey, RITE board chairman. “ere’s so of which is Sept. 7) serve as just one vehicle for can really light the fuse.” industry participation. Employers must come much variety. It’s really exciting. You can be a more widespread engagement around IT. e As such, OHTec is forging deeper ties with together, identify their needs and voice them to nitty-gritty so ware developer or a systems group also has rolled out intimate technology peer constituent groups such as RITE, a regional IT the education community.” analyst or engineer. ere are so many levers group meetings. ese roundtables enable C-suite talent development organization, to address the RITE’s members originally assembled in to pull.” leaders and IT employees to discuss critical topics IT talent shortage. such as product management, IT cybersecurity “We meet about once a week,” Brainard said. and bank lending for so ware companies. “e collaborations with our workforce and For more coverage on Northeast Ohio’s tech industry, read the Tech Industry Outlook A strong and integrated tech community is the talent development partners are critical.” in this issue of Crain’s Cleveland Business.
AUG. 15 SEPT. 13 SEPT. 14-15 Startup Scaleup 2017 — 8 a.m. to 4 p.m., Gordon BioOhio: Harnessing Big Data — 8:30 a.m. to 5 p.m., Industry 2017: The Product Conference — Square Arts District. This third annual community Conference Center at OCLC, 6600 Kilgour Place, Cleveland Public Auditorium, 500 Lakeside Ave., event invites local small business owners and Dublin. This Ohio bioscience industry group event Cleveland. People who build, launch and scale entrepreneurs to a day of networking with investors, will focus on big data and its impact on health products from around the world will convene at the CALENDAR OF speakers and some of the industry’s brightest care. Topics include data-driven drug recovery, Midwest’s largest product management summit. entrepreneurial minds. Info: jumpstartinc.org/events/ predictive analytics and collaborations. Info: healthtechcorridor.com/event/industry- EVENTS startup-scaleup-2017/ Info: bioohio.com/events/bigdata/ 2017-product-conference/
CRAIN CONTENT STUDIO A PRODUCT OF Cleveland CRAIN’S CLEVELAND BUSINESS | AUGUST 14 - 20, 2017 | PAGE 3 ‘Smaller’ gifts can go long way for Clinic By LYDIA COUTRÉ that a lot more of those will use cer- is quarter, at $2,070, one project “We really thought that this was an tain types of crowdfunding plat- to sponsor healthy food initiatives [email protected] opportunity for us to engage members forms.” for the Spanish-speaking communi- @LydiaCoutre For Huneo, the Kickstarter cam- ty in Cleveland is fully funded. Also of the community who were interested in paign served as more of a marketing at goal is a $10,000 project to support For an institution accustomed to making smaller gifts to the organization, tool than true crowdfunding, Ryder the ongoing work of the Vision First securing multimillion-dollar dona- said. Most of the funding needed for Program, which provides eye exam- tions, Cleveland Clinic’s latest but collectively, they can have a larger development and production of the inations and, if necessary, eyeglasses fundraising effort has some rela- impact on a project.” products was invested by principles and follow-up care to every 4- to tively small targets: projects up to before the campaign began. e 6-year-old in the Cleveland Metro- $10,000. — Bridget Andrews, the Clinic’s senior director of development operations campaign itself helped get the prod- politan School District. e project But each of the projects supported uct in front of a broad audience that also received a matching gift of by a new crowdfunding initiative will Huneo might not have otherwise $10,000. e combined funds will go have real impact on patients and the can, has been around for several Marketing tool reached, with backers in 29 coun- toward purchasing a new custom- community, said Bridget Andrews, years — particularly among entre- tries. ized van for the work, according to the Clinic’s senior director of devel- preneurs and academics — but is Huneo, a Cleveland-based bio- All of the backers who donated to the campaign. opment operations. “still a fairly new concept” for hospi- medical data analytics company, Huneo received both preproduction e third project, which is raising In June, the Clinic quietly tal systems, Andrews said. launched a Kickstarter campaign last units and the nal product, which money for the Taussig Cancer Center launched its own crowdfunding “I think that many hospitals focus year for its SnoreTrack App and Sno- they’ve been ramping up manufactur- Wig Boutique, is a little over halfway platform, e Power of Every One, on major gift fundraising and are reCoach Device, which track snoring ing on in the past month, Ryder said. to its $10,000 goal to help provide which highlights caregivers’ ideas in now looking into more creative ways and sleeping position. ey work to- Andrews also noted the important free wigs, bandanas and other acces- need of funding that will support to engage the younger demographic, gether to coach the user into correct- awareness that crowdfunding can sories for cancer patients. projects from basic science research the Generation Y and Generation ing his or her sleeping position by bring to the projects raising money. Sharrie Coburn, cosmetologist wig to public health initiatives to clinical Xers who are more comfortable giv- o ering a gentle buzz to the wearer to “While many of these projects are specialist at the Clinic who’s leading care programs. ing online and who want to see a di- change positions when snoring. important and could be funded the e ort for the project, said she is So far, with nearly 100 donors rect impact of their gift immediately,” Matt Ryder, who works in business through various sources, one of the pretty con dent they’ll also reach the giving a total of more than $17,000, she said. development for Huneo, said he sees bene ts to the crowdfunding plat- goal for the campaign, which is live two of the three projects included University Hospitals took a stab “comparatively less” health and well- form is that it does raise the visibility until Aug. 20 at cometogether.cleve- in this first round have already at crowdfunding last year, but ness products using crowdfunding for various projects that the commu- landclinic.org. reached their goals. One hundred raised minimal funding for a UH platforms relative to other products. nity may not know exist,” she said. Caregivers lead each of the cam- percent of the proceeds go to the researcher-developed rehydration Most of Huneo’s competition in rais- paigns, reaching out to their net- projects. device that served as the center- ing its roughly $200,000 was for at- Spreading the word works and sharing the projects on “We really thought that this was piece of that campaign. When tention overall on the Kickstarter social media. e Clinic also shares an opportunity for us to engage Crain’s reported on the effort, the platform. The Clinic’s Philanthropy Insti- the projects on its intranet and doc- members of the community who device’s developer said that about “Now that technology exists to cre- tute is lining up new projects for the tors have helped spread the cam- were interested in making smaller $50,000 raised would enable the ate low-cost, high-quality devices in fall, with a goal of maintaining paign through word of mouth and gifts to the organization, but col- start of clinical trials. A UH spokes- a mobile fashion, it’s going to open three to five 30- to 60-day cam- social media. lectively, they can have a larger person said last week the health (crowdfunding) up a lot more for paigns every quarter. Andrews said “Everybody has a family or loved impact on a project,” Andrews system’s clinical research center health and wellness companies,” Ry- she wants to keep the campaigns one that is touched by cancer,” Co- said. isn’t currently pursuing crowd- der said. “You can compare it to the attainable, and so to start, they’re burn said. “People would always Crowdfunding, which solicits do- funding for other research proj- use of wearable technologies and de- looking for projects that are $10,000 like to help to give back to pa- nations for as much or as little as one ects. vices that track personal data. I think and below. tients.”
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TERRY COYNE, SIOR, CCIM For all property sale and lease availabilities, Contact Terry today to discuss your VICE CHAIRMAN commercial real estate needs as well as commercial real estate news 216.453.3001 Visit www.TerryCoyne.com [email protected] PAGE 4 | AUGUST 14 - 20, 2017 | CRAIN’S CLEVELAND BUSINESS Former Linsalata trio sees ‘opportunity’ in own firm
By JEREMY NOBILE is lingering at re- cord levels, which [email protected] has made fund- @JeremyNobile raising easier, but it also is creating With activity surging in the private even more com- equity sector, some veterans from petition for the Cleveland’s Linsalata Capital Part- best investments ners see fertile ground to launch a as the sector new rm of their own. Faremouth Guddy Bacon builds up, and But what’s di erent between Wa- others are seeing tervale Equity Partners — the new range to “get excited about” that ar- opportunity in the lower end of the rm co-founded by Mike Faremouth, en’t on the radar screens of as many market. at buildup has even led to Jim Guddy and Eric Bacon — and other rms, Guddy said. more investors looking for deals in Linsalata, one of Northeast Ohio’s Anything in North America could Northeast Ohio, whether they’re other oldest private equity rms, will be a be a possible investment opportuni- rms starting up or established funds focus on a lower end of the middle ty, Guddy said. e co-founders see building out a local presence here. market, which is just outside the tra- additional opportunities in Canada One of those other rms seeing ditional focus of Linsalata and simi- and Ontario speci cally. But being in opportunity includes the group of lar funds of their scope. Cleveland, they naturally have their Align Capital Partners, which fea- “What brought all of us together in eyes on companies in their local tures a trio of former Riverside Co. the new rm was the opportunity market. principals who spun out from the that we are focusing on the company “We’re seeing a lot of companies global private equity rm last spring size,” Guddy said. “We’re increasing- that t our size range locally, and ob- with a similar focus as Watervale. ly seeing that part of the market with viously manufacturing, industrial at group, based in Cleveland and an incredible amount of opportunity and distribution ts very well with Dallas, is targeting smaller compa- for private equity. It’s all about the Northeast Ohio,” Guddy said. “We nies in the manufacturing sector with opportunity.” think there will be lots of opportuni- cash ow under $10 million. Align e group formed Watervale in ties to invest locally.” closed its rst fund last year at $325 FINANCING AVAILABLE FOR late July. It’s an amicable split from eir Midwest expertise should million, 30% higher than their target GOVERNMENT SERVICES ADMINISTRATION Linsalata, the o ce out of which resonate with the kinds of businesses goal, and has already made a couple they’re all working for the time being they’re looking to partner with, too. investments. LEASED FACILITIES IN ALL 50 STATES. as each sees through pieces of their “We are all de nitely Midwest guys,” Watervale is just beginning its current portfolio. Faremouth said. “We believe that ap- fundraising process, so it’s too early At Watervale — a name inspired by peals to the owners and operators of to determine how large the fund Loans up to $35 million on GSA Leased Facilities. a historic region of northwest Michi- smaller businesses. We think we’ve got might be. But the group is bullish on Talk to CBS and your local credit union. gan that the co-founders have back- the personality that ts well with them, its outlook. packed through or visited — the fo- and when you invest in these low- “ ere is certainly still competition. cus will be on control investments in er-middle-market companies, it really Even local rms have been successful companies with around $6 million in is all about the partner. Being Midwest- in that part of the market,” Guddy said. EBITDA (earnings before interest, ern is really part of the culture.” “It’s a di erent part of the market and tax, depreciation and amortization). Of course, the Watervale group a di erent lender community. It’s a Manufacturers and distributors in isn’t alone in the end of the market segment of the market people haven’t the industrials and consumers sector they’re looking for, even if it’s not a paid as much attention to because the will be their main targets. And there crowded space. numbers are smaller. It’s really all are a lot of companies in that size Investors’ interest in private equity about the opportunity.” Contact Jonathan A. Mokri 440.526.8700 [email protected] Cities continue to fight with www.cbscuso.com Your Business Lending Partner SM state over tax collections
By JAY MILLER check, and the state would take care to the state to administer the tax col- of divvying up the taxes. lection. [email protected] e plan is supported by many “Do you know how little trust, or @millerjh business groups, such as the Associ- mistrust I should say, there is be- ated General Contractors of Ohio, the tween local government elected o - e idea is to make it easier for Ohio Manufacturers Association and cials and my colleagues in Colum- businesses to pay their municipal net the Ohio Society of Certi ed Public bus?” said state Sen. Kenny Yuko, a pro ts taxes. Cities, though, see it as Accountants. Richmond Heights Democrat who Is your health one more assault on their indepen- “Ohio is one of a handful of states opposed the measure. “ ese guys dence and worry they will have a that taxes both individuals and busi- (city mayors) are frustrated.” insurance harder time managing their money. nesses at the local level, and the only Chagrin Falls state Sen. Matt e budget proposal passed by the state in which each municipal corpo- Dolan, a Republican, agrees with his program Ohio General Assembly and signed by ration makes its own rules and regu- colleague across the aisle. Gov. John Kasich at the end of June lations,” Robert Brundrett, the OMA’s “ ere has been a complete ero- the wrong fi t? gives businesses the option to le their director of public policy services, sion over the last six years as it re- local taxes with the state on a single told the Senate Finance Committee lates to state funding in a partnership Right size it, form, instead of with each of the mu- in June. with local government,” he said. “My nicipalities in which they operated. “ e administrative cost in time attitude is, it’s all our money, wheth- keep employees e measure does not a ect per- and money puts Ohio at a disadvan- er it ows through the state or to the sonal muny taxes, which are the li- tage compared to its peer states and local government.” healthy and on’s share of local income taxes. diverts Ohio manufacturers’ resourc- Kent Scarrett, executive director of (Only roughly $600 million of the to- es from productive activity,” he said. the Ohio Municipal League, said, reduce costs. tal $4.7 billion in municipal income Cities aren’t impressed by the ad- “ is is more state interference in our taxes collected is paid by businesses.) vantages to businesses. Instead, they cities’ and villages’ lifeblood — reve- But cities and their supporters see see one more recent example of their nue from the municipal income tax. LEARN MORE J www.ArmadaRisk.us/Private-Exchange a slippery slope. authority and resources slipping ere is signi cant potential for more or call 216 350 5050 State tax commissioner Joe Testa away — like when the Ohio General lost revenue to municipalities.” said the move, paying business taxes Assembly took the power to regulate Jennifer Pae, Lakewood nance di- through the existing Ohio Business hydraulic fracturing, or fracking, rector, said the state has not been Gateway, would save money for com- away from cities and when the gover- timely with other tax payments that panies — especially those that did nor decided to cut the size of their ow to the city, sometimes delaying business in more than one commu- Local Government Fund payments tax payments into the next quarter. nity, such as a construction contrac- in half, wreaking budgetary havoc in “It’s a cash ow issue,” Pae said. We Protect. You Grow. tor or a retailer with a chain of stores. the recession. “Tinkering with these has signi cant CLEVELAND TAMPA Instead of multiple tax forms, they And worse, the cities will have to impact on cash ows for communi- could le a single form, write a single pay the state 0.5% of their tax receipts ties.” CRAIN’S CLEVELAND BUSINESS | AUGUST 14 - 20, 2017 | PAGE 5 Community colleges embrace state plan By RACHEL ABBEY McCAFFERTY the department had begun hosting cuses on micro electromechanical Making sure the programs aren’t lor’s degrees will support that. It’s not internal meetings to create the pro- systems. duplicative was important. Bruce about making students take more rmcca [email protected] cess of reviewing the applications for “ is legislation is a game-changer Johnson, president of the Inter-Uni- classes, she said, but about respond- @ramcca erty applied bachelor’s degrees, but there for Ohio,” the college’s president, Mar- versity Council of Ohio, which rep- ing to workforce needs. Two programs is no o cial timeline just yet. cia J. Ballinger, said in a news release. resents the state’s public, four-year that will be at the top of Stark State’s A small entry in Ohio’s scal year e bill noted the chancellor will “Ohio has set a target to have 65 per- universities, said the council and list for the addition of a bachelor’s de- 2018-2019 operating budget will be able to approve programs that can cent of its workforce with an indus- community colleges have been work- gree will be occupational therapy as- mean a big change for the state’s com- provide data showing “speci c work- try-recognized credential or degree by ing to get such a resolution passed for sistant and dental hygiene. Employers munity colleges, as they soon will be force need” and evidence demon- 2025. Institutions of higher education about four years. He would prefer to in those elds have been putting more able to oer certain four-year degrees. strating sustainable demand. ey need to do all we can to reach this goal, see as the rst choice the 2+2 model, of a focus on bachelor’s degrees. e colleges say this will allow must have partnerships with indus- including pursuing new models. LCCC where students spend two years at a Right now, she said many students them to oer students aordable, try, so students can receive work- is ready to step up and this program community college before transfer- in the college’s long-standing occu- convenient degrees in elds where based training and get jobs after hits the mark. Employers are engaged ring to a four-year school, but the pational therapy assistant program there’s clear demand. e colleges graduation. Also, the proposed pro- in the process and working with us to council didn’t want to stand in the who want to earn their bachelor’s de- will be allowed to oer what are design and deliv- way if there was student need that grees have to go to the University of called “applied bachelor’s degrees” “Ohio has set a target to have er the program.” wasn’t being met. Findlay, almost 150 miles away. — degrees focused speci cally on LCCC already Karen Miller, provost and execu- “ ere is a need,” Jones said. particular career elds and with an 65 percent of its workforce with has gone through tive vice president at Cuyahoga Com- Lakeland Community College sees emphasis on hands-on learning, in- an industry-recognized credential the work of plan- munity College, said the college is a similar need for bachelor’s degrees stead of more general bachelor’s de- ning for this de- excited to look for opportunities for being driven by employers in elds grees. But the state still is determin- or degree by 2025. Institutions of gree. Ballinger applied bachelor’s degrees, but that like respiratory therapy and paralegal ing the process for approving such higher education need to do all we said the facility it will be a challenge to nd programs studies, said Laura Barnard, execu- programs. and employers that don’t compete with universities tive vice president and provost. A Letting community colleges oer can to reach this goal, including are already in nearby. Tri-C partners with a lot of comprehensive review for possible some kind of bachelor’s degree isn’t pursuing new models.” place, and the col- universities and colleges in the re- programs has already begun at Lake- unheard of, as many states already lege has been gion, and it doesn’t want to harm land Community College, though it’s do. In Ohio, House Bill 49, signed into — Lorain Community College president Marcia J. Ballinger working with those relationships, she said. just in the beginning stages. Barnard law by Gov. John Kasich at the end of those employer While the state budget didn’t men- said the college is excited for the op- June, gives the state’s chancellor of grams can’t already be oered by partners on what they’d want to see in a tion anything about distance from an portunity to oer four-year degrees. higher education the ability to allow state or private colleges or universi- bachelor’s degree. It even announced a existing program, Robinson said it “It opens a lot of doors for people,” community colleges, state communi- ties. ( e bill gives the chancellor lee- “3+1” tuition structure, where students will be a factor taken into consider- she said. ty colleges — which don’t have local way to approve programs with a would pay the traditional tuition for ation for approval of programs. A levies — and technical colleges to of- “unique approach” that don’t meet their rst three years and slightly more speci c distance has not yet been de- fer applied bachelor’s degrees. all the other criteria.) their fourth year for equipment and termined. CORRECTION Je Robinson, director of commu- e Northeast Ohio college per- technology fees. e news release stat- Miller said that if Tri-C can nd a nications for the Ohio Department of haps most ready when a process is ed that students would be able to com- “void,” oering a four-year degree J An Aug. 7, Page 44 article incorrect- Higher Education, said the applied nalized is Lorain County Commu- plete a degree under this structure for would be an attractive option, as it ly identi ed the builder of homes bachelor’s degrees would be good nity College, which in June an- less than $15,000. would be convenient and aordable near Lownsdale Avenue in Akron’s options for students who already had nounced plans to oer an applied e goal is to have the curriculum for its students. Wallhaven neighborhood. e homes earned applied associates degrees, bachelor’s degree in microelectronic and other development work in place Creating an aordable path to were constructed by the Kemppel because those degrees are too specif- manufacturing, building o its exist- so the college can get started right in-demand jobs is part of Stark State family, longtime Akron builders who ic to translate well to more general ing associate degree program in away when the processes are ready, College’s core philosophy, said Presi- are still active in housing construc- bachelor’s degree programs. He said mechatronics technology, which fo- Ballinger said. dent Para Jones, and applied bache- tion in Northeast Ohio.
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www.beneschlaw.com PAGE 6 | AUGUST 14 - 20, 2017 | CRAIN’S CLEVELAND BUSINESS AUCTIONPRIVATE REAL ESTATE Arts organizations are AAUGUST 24, 2017 MAGNIFICENT ENGLISH COUNTRY STONE MANSION amping up interactions 2779 SOM CENTER ROAD, HUNTING VALLEY, OH 44022 BY LYDIA COUTRÉ The Cleveland Museum of Art [email protected] created @LydiaCoutre ARTLENS, a suite of Upon entering the eater Ninjas experiences headquarters, everyone attending the that uses N company’s original production of technology that FOR A VIRTUAL TOUR, VISIT CHARTWELLAUCTIONS.COM “Don’t Wander O ” receives badges, detects the Built in 2008, engineering excellence is evident throughout this custom built “Rose Hill Manor” in Hunting designating them into various groups. motion of its Valley. With 17,241 SF of living space, this home features 5 bedrooms, 5 full baths and 3 half baths. Set Guests of the Cleveland theater guests. (Howard on a 5.79 acre site with meticulously-manicured landscaping, the property is adjacent to the “University School” campus (US). Built by a perfectionist who attains a breathtaking marriage of English Country Castle company are ushered down a hall- Agriesti photo and today’s conveniences. The reception hall is resplendent and opens to the three story great room. way, where a woman in a blue jump- courtesy of the Walnut ooring, windows on three sides with fabulous views, replace, large bar for friendly gatherings and veranda outside. Outstanding three story gourmet kitchen with travertine oor, granite countertops, suit and safety goggles dots their Cleveland walnut cabinets, double islands and every convenience. Comfortable family room open to kitchen. Bright hands with a damp cotton ball, nar- Museum of Art) sun room with white marble oor and views of lake. Master bedroom suite on rst with replace, huge closet, glamour bathroom with marble oor and travertine shower. Private library or study with replace rating each dab: “And boop. Boop and cherry paneled walls. Upstairs 4 more bedrooms with private baths, 3 replaces, a guest room, o ce boop boop boop.” and stairway to third oor bonus room which leads to roof top with panoramic views. Finished lower level with home theater, family room with 4 screen TV, exercise room for the professional athlete or owner who Before they’ve sat down, the audi- strives for that level of tness. Porte-cochere, swimming pool, tennis court, pond, incredible patios and court yards. Separate carriage house for cars and so much more! BIDDING TO COMMENCE AT: $2,500,000 ence members know this much: e FINAL OPEN HOUSE: SUNDAY, AUGUST 20th from 1:00 PM 3:00 PM eater Ninjas production will be no CALL MIKE BERLAND FOR AN APPOINTMENT: 216.839.2032 ordinary show. 216.861.7200 Arts organizations in the region members. It's a sort of choose-your- dowment for the Arts and funding CHARTWELL REAL ESTATE AUCTIONS • HANNA COMMERCIAL BROKERAGE CHARTWELLAUCTIONS.COM MICHAEL BERLAND, AARE, OH AUCTIONEER have noticed a demand for more in- own adventure experience that drew from Group Plan Commission sup- teractive, engaging art programming an “incredible amount” of rst-time ported nine new projects for Arts & and productions. And with technolo- ticket buyers, said Jeremy Paul, artis- Culture in the Square, which brought gy, creativity and new twists on na- tic director for eater Ninjas, which free programs to Public Square tional ideas, they’re responding. is now in its 11th year creating work. throughout the summer. You’ve got better things to do with your time. “ ere are more people than ever “Clearly, there is something about Gahl-Mills was looking to liven up participating in the arts, but they’re this kind of an experience that is re- the square with a mix of traditional and Avoid the fuss and expense not necessarily participating in more lated to but di erent from a tradi- experimental work to engage people. traditional ways of sitting and watch- tional theater experience that is real- For instance, Common reads, by of batteries! ing an expert do a thing,” said Karen ly resonating with a larger group of Brandon Trewella, is an upcoming Gahl-Mills, CEO and executive direc- people,” Paul said. large-scale art installation taking place Phonak Audeo B-R tor of Cuyahoga Arts & Culture, the Finding new ways to engage the on the Gund Foundation Green from public funder of arts and culture ac- audience, while staying true to the Aug. 19-21. Participants are invited to Rechargeable tivities in the area. mission and identity of an organiza- use colored string to create patterned Hearing Aid. For the next two hours at the e- tion, is increasingly critical for each designs between wooden pegs, with ater Ninjas show, the audience de- to remain a relevant, valuable asset the nished installation being a geo- bates, votes, solves puzzles and more, in the community. metric ring of color and pattern. with each decision, each puzzle turn- e demand for more participato- And in several events throughout the ing the narrative down a di erent ry arts programming is a shift in cli- summer, Lake Erie Ink, a nonpro t pro- Cleveland Hearing & Speech Center possible path. e cotton ball dabs mate rather than weather, said Gahl- viding creative expression opportuni- later determine which audience Mills, who kept that in mind as CAC ties to youth in the greater Cleveland is the premier provider of members were sickened in an out- accepted applications for program- area, o ered a story building program audiology products and services. break on the spaceship in which ming in Public Square this summer. where visitors could create poems, sen- they’ve all become de facto crew A $50,000 grant from National En- tences or ideas from large cubes with a We help you connect to the people and activities most important to you!
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help tell meaningful stories is start- tor where they rst look when viewing ing to penetrate the mainstream on a a piece, and help them understand larger scale, he said. how an artist’s choices in uence this. “Don’t Wander O ” takes choice While all of the technology is fun, to the extreme by letting audience Alexander said the goal is to o er a decisions change the narrative of the new entry point into the existing col- production. But choice, Paul notes, is lection. Someone being impressed by in nearly every art form, from the de- the technology isn’t really a compli- cision to turn a page in a book to a ment, Alexander said, but someone visitor in a museum choosing where who begins to recognize, appreciate to stand and where to look. and engage with the collection of art e Cleveland Museum of Art has the museum has — that’s the success. in recent years drastically added to “I really believe in using innova- the ways in which its visitors can en- tion when it makes sense to enhance gage with the art. the experience,” she said. “And I It has created a suite of experienc- think that museums and cultural in- es, collectively called ARTLENS (for- stitutions, if they’re not thinking that merly known as Gallery One), to al- way (or) if someone says ‘We just are low visitors to look closer, dive against it,’ or ‘We don’t believe in it,’ I deeper and engage with the museum think they’re being shortsighted.” in a way that can also take away the Others agree that bringing people intimidation for those who think an in with interactive, participatory pro- art museum is not for them. gramming is vital for arts museums. “We’re not competing with other “I think it’s crucial for a lot of these museums; we’re competing with organizations if they want to survive,” people that are at home watching Paul said. Net ix,” said Jane Alexander, the mu- Of course, some things have always seum’s chief information ocer. “We been and will always be left to the ex- Siblings Justice Washington, left, 8, and Julian Washington, 7, of Cleveland Heights, read the words o blocks want to make this relative, relevant to perts. Paul jokes that he doesn’t want they just rolled during a pop-up engagement on Public Square put on by Lake Erie Ink. The group welcomed anyone who comes in here.” to go to the Cleveland Orchestra and passers-by to use the large dice to create poems or stories. (Tim Harrison for Crain’s) is iteration of the art museum’s turn pages for the musicians or tell work with technology is touch- them which key to play in. At the same word on each side. For those playing in nual fundraiser, where local commu- ity of similar television shows that pair ce- screen-free and instead uses mo- time, he and others want their pres- Public Square, it’s fun, creative and a nity leaders or “celebrities” join with lebrities with professional dancers, she tion-detecting technology in four ence acknowledged in some way, or chance to interact with others, said Amy the company’s dancers and perform said, as well as the internet age. main components: an app; a 40-foot feel that it has some sort of e ect. Rosenbluth, executive director and at the annual gala. “In generations now, people are interactive wall displaying the on- But any such e orts to engage must co-founder of Lake Erie Ink. With its 10th such performance able to curate their own experiences view collection; a space where move- not stray too far o of mission, Gahl- “A lot of the time that youth are coming next year, It Takes Two works in any realm possible,” Rutkowski ment and art creation allow visitors to Mills said. And each organization will spending, and adults also I might to bring out creative expression “in a said. “And so people can nd ways for connect to the collection; and AR- have to nd their own way in as they ask add, when they’re doing things on way that they didn’t know was every themselves to be creative.” TLENS Exhibition, an immersive ex- themselves what they do best, who they their own now to relax, it’s isolated,” possible,” said Beth Rutkowski, gen- Paul, of eater Ninjas, agreed that perience in which visitors engage with are and how or whether they’ll adapt. she said. “What this does is it kind of eral manager for GroundWorks. a “more customizable world,” along the art and activate interactive games. “People still love to go watch the opens up a conversation.” The same approach engages elemen- with the rise of gaming culture, has ese 16 games include Express experts do their thing, but there’s also Traditional art forms also are look- tary students and senior citizens when helped push people to seek out more Yourself, in which facial-recognition — and we see it in lots of di erent ing to experiment with interactive dancers work in the community, she said. interactive artwork. e idea that technology reads how visitors react to venues here in Cleveland — a real work. GroundWorks Dance eater The growing interest in this kind of en- game mechanics — or giving the user the art, and Gaze Tracker, which uses desire to make and to do and to have has incorporated an event into its an- gagement is driven in part by the popular- the power of choice — can be used to eye-tracking technology to show a visi- an experience,” Gahl-Mills said.
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By STAN BULLARD ping season at a MidTown Cleveland North Coast Surgical Associates location that Kamins did not identify. [email protected] e 35-store chain with locations in @CrainRltywriter ve states also has multiple locations throughout the region. Displaced by Cleveland's apart- Dan DiCillo, CEO of Solon-based ment development boom, a down- Streak Investments and head of an in- town denizen for decades departed vestor group, S-I Cleveland Develop- Truly physician-led. in early August. AdultMart, a sex-ori- ment Partners I, that is transforming Truly physician-owned. ented toy, clothing and pornography the Bloch Building to the Lofts of West store, has shut down at the Bloch 9, said in an Aug. 10 phone interview, Building in the Warehouse District. “I know they’ve been an institution in Construction workers already have Cleveland. We simply decided to go in stripped the storefront to bare walls as a di erent retail direction as we install the 1870-vintage building that has a boutique apartment with 12 units on been home to AdultMart, 1275 W. the upper oors.” Ninth St., for almost 20 years is con- Installing a new entrance with a verted to lofts in a $2.9 million project. larger lobby and elevators to serve the Prior to setting up shop on West building will reduce the amount of re- Ninth, the store was displaced twice on tail space available, DiCillo said. In the West Sixth Street in redevelopment end, the storefronts will be reduced to projects, including Grand Arcade con- one 900-square-foot spot at 1273 W. dominiums and the Johnson Court of- Ninth and a larger space of about 2,500 ce building. Speci cally, it was once in square feet at 1275 W. Ninth, although storefronts now occupied by, respec- both can be combined. tively, Hannabi Sushi and Bar Louie. DiCillo declined to list types of us- AdultMart and its predecessor in- ers he hopes to land for the store- carnations had been in the area west of fronts and an o ce suite. He said he Public Square for more than 40 years. hopes to house businesses that will Rhondee Kamins, CEO of Adult- enhance the neighborhood and suit Mart's owner, Cleveland-based Pri- a boutique apartment building. vate Entertainment, wrote in an email He hopes to secure city building that her company’s parting with the permits for the remainder of the proj- current landlord was amicable. e ect soon. Although not expected to lease was expiring and the two did not open until late this year, DiCillo said come to terms, Kamins said. More- prospective tenants already are re- over, Kamins said, the location suf- serving suites. He would not say how fered from a lack of parking because of many are taken so far. its evolution as a busy area that is AdultMart itself also is undergoing Did your company have a stellar year? home to apartments, o ces, restau- changes. e company plans in the rants and neighborhood services. near future to convert some of its lo- :gZ]bg
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Personal View Google’s rapid response was in nick of time By THOM FLADUNG
Any business leader who’s been caught in a hailstorm of crit- icism after an internal matter went viral must have had a surge of schadenfreude watching the Google diversity memo contro- versy. Google leadership was immersed in a crisis over an inter- nal memo in large part because, well, people could Google it. Beyond that brie y satisfying guilty pleasure at the misfor- tune of others, what can be learned from this example of crisis and reputation management? A recap: On Friday, Aug. 4, a 10-page memo from a Google software engineer leapt from internal Google communications vehicles to going viral online, apparently reported rst by Moth- erboard. e memo questioned Google diversity campaigns and, most explosively, argued that any gender gap at Google could in part be attributed to biological di erences — positing that women on average are more open to feelings and are more neurotic; men care more about things than feelings and have a higher drive for status. By Saturday evening, an email to employ- ees from Google’s vice president of diversity, criticizing the memo, was online. On Sunday, Google’s CEO weighed in with an Editorial email to employees — that also leaked quickly. On Monday, news broke of the ring of software engineer James Damore. As Business Insider reported, Google is faring well on social media, with positive mentions of its actions. In Fortune, Adam Galinsky wrote of the classic “right vs. right dilemma,” with the employee’s right of free speech clashing with The long game the right to protect people from speech that creates a hostile work environment. “Whatever action Google took,” Galinsky $188.4 million. Or $142.2 million. ceived from hosting a smooth political convention, and the wrote, “needed to be fast, clear and thoughtfully articulated.” We’re not so cavalier about money as to say there’s no di er- positive experience that in uential people had when they were Google met that test — and others. See if you’d be up for ence in those two gures; $46.2 million really is a lot of dough. here for it, almost certainly is a big part of that increase. these challenges. But it’s best not to get too hung up on the numbers produced by e real test of the convention’s e ectiveness for Cleveland is J Act quickly. Google’s leaders didn’t have the luxury of pon- Tourism Economics (they had $188.4 million) and the Center how well the city plays the long game. dering a response. Social media and today’s speed of commu- for Economic Development at Cleveland State University e Cleveland State study — the one that produced the lower nications require action. (theirs was $142.2 million) in studies estimating the economic economic impact number — had some anecdotal data that in- J Remember your most important audience — your own em- impact to Cleveland from hosting the 2016 Republican National dicated Cleveland turned the heads of convention attendees ployees. Within hours of the crisis going public, Google's vice Convention. during their time here. Researchers on the streets surveyed vis- president of diversity, integrity and governance, Danielle Economic impact studies are notoriously subjective, and the itors and found signi cant improvements in their impressions Brown, emailed Google employees. “We are unequivocal in our assumptions built into them can produce signi cant variances of the city by the end of the convention compared with the be- belief that diversity and inclusion are critical to our success as a in results. Regardless of which number is more accurate, they’re ginning. at suggests the path to securing their business in the company,” Brown wrote. Of the memo, she said, “I found that it both below the $200 million in spending that the Cleveland future, whether it’s for conventions or fun weekend visits, is advanced incorrect assumptions about gender.” 2016 Host Committee, the local entity created to put on the getting easier. J Crises never happen at convenient times. Brown started at convention that ran from July 18-21 last year, projected before A bevy of new downtown hotels and restaurants, upgraded Google just a few weeks ago. CEO Sundar Pichai was out of the the event took place. public amenities (including the convention center and the ren- country on work — and about to start a family vacation. You Does that mean the convention was a bust, or even a mild ovated Public Square) and major infrastructure investments can’t prepare for every speci c crisis. But you can have a crisis disappointment? Hardly. ranging from roads to ber-optic cable should put Cleveland in management plan for how you’ll respond to any crisis. Google’s ere were some special circumstances that might have a prime position to land more conventions going forward. responsiveness indicates someone was planning. dampened spending during the convention — primarily the Dave Johnson, director of public relations and communica- J Don’t deny the obvious. Damore has supporters — inside and out- concerns about violence in what had been a contentious runup tions for the Huntington Convention Center of Cleveland and side the company. He raised what sound like valid issues of concern. nationwide to the summer of 2016, and the unexpected nomina- Global Center for Health Innovation complex, both of which CEO Pichai addressed that in his communication to employees on tion of the controversial (then and still) Donald Trump, which played key roles during the GOP event, told Crain’s politics re- Sunday: “…much of what was in that memo is fair to debate, regard- led to some large corporations scaling back or eliminating their porter Jay Miller that the RNC has “given us tremendous credi- less of whether a vast majority of Googlers disagree with it. However, convention-related spending from prior years. Also worth not- bility in the industry that we can host a large-scale event. e portions of the memo violate our Code of Conduct and cross the line ing: Philadelphia, which hosted the Democratic National Con- validation has been very important for our sales team that is by advancing harmful gender stereotypes in our workplace. ” vention a week after Cleveland’s event, saw an estimated eco- selling Cleveland as a convention destination.” J Assume your crisis has long legs. Assess and keep planning. On nomic impact of about $231 million, below projections that If that happens, and booked conventions rise, we’ll judge the Monday, Damore led a complaint with the National Labor Rela- ranged from $250 million to $350 million. So this might have 2016 RNC in a very di erent light, away from the somewhat tions Board. Wired reported that Damore performed an o ensive skit been a politics-in-2016 thing, rather than a Cleveland thing. dimmed glow of short-term economic disappointment. while a Harvard student and on his LinkedIn pro le deleted a degree We’re more interested in a di erent number: 75 “What desired e ect we are hoping for long term, we don’t he claimed but which he had not earned. is is all far from over. at’s the average number of convention planners who are know, because there is a look-back period of three years to ve J Keep matching your words with action. CEO Pichai canceled his contacting Destination Cleveland, the regional convention and years,” said David Gilbert, president and CEO of the host com- vacation, planned to return from overseas and hold a Google town visitors bureau, each month in 2017 to ask if the city wants to mittee, as well as the leader of Destination Cleveland. hall meeting on ursday. Bet that was an interesting meeting. compete for their business. In July 2014, Destination Cleveland We’ll be checking in then and hope the reality matches the says, the average was 43. e positive attention Cleveland re- expectations. Fladung is a vice president at Hennes Communications.
Publisher and Editor: Elizabeth McIntyre ([email protected]) Write us: Crain’s welcomes responses from readers. Letters should be as brief as possible and may be edited. Send letters to Crain’s Cleveland Business, 700 West St. Clair Ave., Suite 310, Managing Editor: Scott Suttell ([email protected]) Cleveland, OH 44113, or by emailing [email protected]. Please include your complete name and city from which you are writing, and a telephone number for fact-checking purposes. Sections Editor: Timothy Magaw ([email protected]) CLEVELAND BUSINESS Sound o : Send a Personal View for the opinion page to [email protected]. CLEVELAND BUSINESS Contact Crain’s: 216-522-1383 Please include a telephone number for verification purposes. CRAIN’S CLEVELAND BUSINESS | AUGUST 14 - 20, 2017 | PAGE 11
Personal View Historic investment aims to bring opportunity, prosperity By RAY LEACH and KIP CLARKE opportunity — and, we feel, an obli- have when we work together led the gation — to lead by example. KeyBank Foundation to make the ere’s no question that Cleve- at’s one reason why on July 31 largest gift in its history, by a wide land has been on the upswing in re- JumpStart Inc. and KeyBank took a margin — $24 million over four cent years, with our booming culi- dramatic step forward to deepen our years to JumpStart. e funds will nary and cultural scenes, downtown partnership. KeyBank has been support programs in Ohio and up- residency reaching new heights, and JumpStart’s most signi cant single state New York, including the cities even our beloved sports teams en- corporate partner in the 13-year his- of Bu alo, Rochester, Syracuse and joying success. But not everyone has tory of the organization in terms of Albany. It will enable JumpStart to bene ted from the current boom, funding, board leadership and com- expand the support and structure it and that needs to change. e pub- munity engagement. Our partner- provides to individuals, entrepre- lic, private and nonpro t sectors ship has helped to create more than neurs and small business owners, need to do more to bring economic 11,000 new jobs, and had $1.5 billion create thousands of jobs, and pre- opportunity to everyone, including in economic impact in Ohio in 2016 pare students for careers in the INDUSTRIAL WATERLOO those in our city’s most underserved alone — $150 million of which was growing technology, service and INVESTMENT INDUSTRIAL CAMPUS neighborhoods. Our corporate com- created by minority entrepreneurs. manufacturing industries. PROPERTY munity in particular has a unique Seeing the proven impact we can SEE INVESTMENT, PAGE 12 863-927 West Waterloo Road FOR SALE Akron, Ohio 44314 $1,875,000
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the-job training. And at Key, we’re small, high-growth-potential compa- INVESTMENT starting a program to “hire local” and nies and, whether technology-focused CONTINUED FROM PAGE 11 are increasing our commitment to buy or not, are the engine of any local econ- Web Talk local, all for the purpose of providing omy. Ultimately, we expect the entre- In Cleveland in particular, the Key- more economic opportunity to under- preneurs in our neighborhoods to cre- Re: Nexus pipeline’s future Bank Foundation grant will help us served populations and communities. ate more than 600 jobs, generate $25 take giant steps forward in addressing Another component of our ex- million in revenues, and borrow or raise Whatever happens with the proposed Nexus Gas Transmission one of our city’s most pressing and crit- panded partnership is the creation of $10 million in capital. pipeline, members of CoRN (Coalition to Reroute Nexus) worked for ical needs — workforce development. the KeyBank Center for Technology, ere has been a lot of talk lately free for three years protecting landowner rights. They were relentless While the nonpro t and public sectors Innovation and Inclusive Growth to about the increasing number of entre- and have never given up. We've learned that no one is safe from have brought much attention to work- serve individuals across Ohio. e preneurs who are leaving Silicon Valley corporate theft of private property endorsed by both parties through force development over the past few center will increase dramatically the to return to their Midwestern roots. political corruption. — wolfmanwon years, we believe the time is ripe for the participation of minorities in the tech Whether eeing factors like the high cost corporate community to step in and economy, scaling or expanding exist- of living and long commute times com- Re: Wages and the workforce step up. Organizations that are creating ing training programs, such as for mon to coastal cities, or simply returning jobs must commit to aligning them to coding, to serve more than 1,000 to be closer to the people and places I generally like (Minneapolis Fed chief and Akron native) Neel Kashkari current and future workers. We urgent- people. It will also prepare and con- they love, we welcome entrepreneurs and his views on the economy, but his comments on simply raising ly need to close the gap between com- nect more than 800 individuals to that are coming home or coming here wages to combat skilled worker shortages are just stupid, simplistic panies who have jobs to ll, and people jobs at more than 500 companies. for the rst time. Cleveland has a robust and naive. We are in a globally competitive economy, and simply in our neighborhoods who are eager to ere will continue to be a lot of buzz and growing entrepreneurial communi- o ering a higher wage to attract more employees can often result in work and want those jobs but face bar- about technology companies. at said, ty (in fact, we were recently ranked as a company being in an uncompetitive position with its rivals. Driving riers — barriers not only to getting the tech is not, nor should it be, our only fo- one of the 50 most entrepreneur-friend- more jobs elsewhere doesn't do the American worker any good in the jobs, but to getting to them, as trans- cus. JumpStart is now taking the same ly cities in the world), but there’s always long run. ... There is a real disconnect between the training potential portation often is a signi cant hurdle. powerful combination of nancial and room for more. And now, our approach workers receive in this country, both at a young age and later in life As just one example of what we can intellectual capital it uses to help start- has never been more inclusive. for a new occupation, versus what the marketplace needs. E orts are do because of our expanded partner- ups to a more diverse spectrum of en- We are doubling down to leverage the underway to correct the imbalance, but it will take years to right the ship, we are now equipped to help trepreneurs and small business owners. power of entrepreneurship to help pre- ship. — Todd Courtney more than 1,000 underserved, non- We will conduct intensive outreach to viously disconnected populations rise. college-bound Cleveland Metropoli- connect with more than 1,200 entrepre- We ask our friends in the public, private Re: MetroHealth’s new nonprofit tan School District high school stu- neurs in Cleveland neighborhoods, and nonpro t sectors to join in this ef- dents prepare for jobs at growing hosting workshops and holding one- fort to create jobs and economic oppor- I commend MetroHealth for this action. It is essential to companies through workforce training on-one “o ce hours” to help them take tunity in every corner of our city. MetroHealth and the neighborhood to work together to benefit and internships. Our goal is to match their businesses to the next level, EVERYONE in the community, rather just operate in an ivory tower. 700 skilled workers to opportunities at whether from microenterprise to start- Leach is CEO of JumpStart, and — Edward Hom companies, and to provide 250 paid in- up, or startup to scaleup. Ninety percent Clarke is Cleveland market president ternships for students to receive on- of new jobs in the U.S. are created by for KeyBank. TECH + 12 PAID HOLIDAYS + OKTOBERFEST LUNCH + + YOGA CLASSES + HOLIDAY GIFT WRAPPING =
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INDUSTRY OUTLOOK: TECHNOLOGY A boot-camp bubble? Some question whether Northeast Ohio can sustain a growing number of coding camps
By BETH THOMAS HERTZ $260 million industry, according to a recent Course Report study. [email protected] at said, nationally the industry has started to contract, prompting some to question Programs promising to turn anyone into a whether Northeast Ohio can sustain such a skilled computer programmer in only a matter high number of programs. In July, Dev Boot- of months have become a booming business in camp, one of the earliest such programs with Northeast Ohio, though some experts question programs in six cities but not Cleveland, an- whether the region might be nearing a boot- nounced it would close in December. Likewise, camp bubble. e Iron Yard, which operated in 15 cities, an- Six boot camps, for example, are now avail- nounced it would close when its summer pro- able here, including one at Case Western Re- grams end. serve University that launched in April, and a Furthermore, the U.S. Bureau of Labor Statis- seventh entrant, Blue Ocean Coding, is set to tics forecasts that jobs for computer program- welcome its rst group of students in Septem- mers will decline by 8% from 2014 to 2024, at ber. Nationally, the number of coding boot- least in part due to the ease with which many of camp graduates has grown 10 fold since the these jobs can be outsourced to countries rst programs launched ve years ago, and where wages are lower. coding camps as a whole have grown into a SEE BUBBLE , PAGE 14
Illustration by mangsaab via iStock PAGE 14 | AUGUST 14 - 20, 2017 | CRAIN’S CLEVELAND BUSINESS INDUSTRY OUTLOOK: TECHNOLOGY
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Tech Elevator, which boasts outposts in Cleveland and Columbus, reports its program has a 90% job place- Northern Ohio’s Premier ment rate among its graduates. (Contributed photograph) LLC Air Charter Service AIR CHARTER SERVICE AIRCRAFT MANAGEMENT BUBBLE CONTINUED FROM PAGE 13
Leaders at several local boot camps have di ering opinions about wheth- er the Cleveland market has enough demand from students and employ- ers to sustain so many programs. At e Software Guild in Akron, Eric Wise, one of the founders and now chief academic o cer, is proud to state that 87% of its graduates are employed in the industry within 180 Providing a unique private travel days of graduation. at said, Wise believes the Northeast Ohio market experience focused on is saturated with such programs and Safety, Service and Professionalism predicts the number of camps will re- cede. 10, 25 and 50-hour Jet Cards available “I will bet you any money that in the next two or three years, half of Complimentary In-Flight WI-FI them will close,” he said. “Unfortu- The Software Guild’s 12-week program is o ered three times a year at nately the barrier to entry to open its Main Street location in Akron. (Contributed photograph) www.FlySkyQuest.com • 216-362-9904 one of these is really low, so a lot of [email protected] people are trying to jump on the within 180 days of graduating in into the thousands, he said. money train.” Cleveland, a number that skews even e Case program is a part-time, Wise’s 12-week program, which higher in Columbus, he said. evening-and-weekend program that usually has 16 to 20 students at a “ ese are all technology jobs,” takes 24 weeks to complete. e rst time, is o ered three times a year at Hughes said. “No one is learning cohort started in April with 32 stu- its location on Main Street. Opened skills here and then going on to be an dents, and a second one began in July in June of 2013, e Software Guild administrative assistant.” with 50. e cost is a little lower than charges $13,750 for the program. He sees the large number of camps some of its competitors — $9,500 — With about one-third of students as evidence that there is a mismatch which Amkraut said helps put it in a coming from out of the area, some between demand and the supply of good position in the market, along also pay for nearby housing that is af- computer science graduates coming with being associated with Case’s liated with the program. out of the area’s colleges. strong brand. e Software Guild was acquired “We're not particularly concerned Amkraut said the federal employ- in 2015 by e Learning House in about the number of the alternatives ment projections may not match the Louisville, which led to new locations in the market, just because of the po- job demand he sees in his work be- in Minneapolis and Louisville, and sition that we have taken, which is, cause many programming jobs may online o erings. we are not going to be the biggest, we be classi ed as something else in the At Tech Elevator in Cleveland, may not have the highest volume of data. however, Anthony Hughes, CEO and output, but we will have the highest “I think we are seeing variation of one of the founders, is more optimis- quality. at really gives us a very the marketplace,” he said. “You’ll tic, so much so that the company is strong, competitive position,” have jobs where the skillset may still opening a Cincinnati location this Hughes said. be there with a little bit of tweaking, fall. It welcomed its rst group of stu- like data analytics, which is going to dents in Cleveland in September of Traditional schools have some of the web development 2015, and has a location in Colum- respond component, but obviously a di erent bus. skillset as well.” “We are actually quite bullish on At Case Western Reserve Universi- Cuyahoga Community College the opportunities ahead, in terms of ty, Brian Amkraut, executive director launched its 16-week boot camp, the jobs that are there, and the jobs of the Laura and Alvin Siegal Lifelong Cleveland Codes, in March of 2016 as that are needing to be lled,” he said. Learning Program, who oversees the a response to feedback from employ- Students in Tech Elevator’s 14- new boot camp there, believes there ers, talent development groups and week program choose to learn either are enough jobs to warrant having so other experts in the area, said Mo- Java or .NET, which Hughes said are many players in the eld. All of the nique Wilson, executive director for the most in-demand languages in the current programs combined are only the Information Technology Center region. e program costs $14,000 producing several hundred gradu- of Excellence at the college. and has a 90% job placement rate ates a year, while the open jobs reach “We were being told that the re- CRAIN’S CLEVELAND BUSINESS | AUGUST 14 - 20, 2017 | PAGE 15 INDUSTRY OUTLOOK: TECHNOLOGY Local tech startup steps on the gas By TIMOTHY MAGAW “Our greatest challenge is finding the right people to add to our team [email protected] @timmagaw fast enough. We’re very much a
Sarah Grant always loved the open puppy growing into its paws.” road but was never too high on stay- ing in hotels, so the idea of purchas- — Joel Clark, RVShare co-founder and CEO ing an RV had obvious appeal trying to develop place with both liability and comp “If you can’t travel the world, you the marketplace. insurance backed by a rated carrier. should at least have a good grasp of the “Building a Others, he said, self-insure damage lower 48,” said Grant, whose family platform doesn’t and collision. RVShare has an exclu- typically travels each year by car from necessarily mean sive arrangement with MBA Insur- their home in Fostoria, Ohio, to Texas. users would im- ance, which specializes in the RV However, the prospect of a piece of mediately ock space. equipment costing $50,000 or more to it,” he said. e sharing economy, meanwhile, sitting in her driveway for 10 or 11 “Marketplaces is becoming an increasingly larger months a year wasn’t ideal. at was are a simple idea, piece of the overall economy. Ac- until RVShare, a local startup, helped but they also cording to a survey from the Pew Re- turned her apartment-on-wheels — present some search Center, 72% of American a 2010 Fleetwood Quest, to be exact very unique adults have used at least one of 11 — into a revenue generator for her much a puppy growing into its paws.” problems,” Clark said. “Starting a mar- di erent shared and on-demand ser- family. So far this vacation season, e so-called “sharing economy” ketplace from scratch is a chicken- vices mentioned in the survey. “ e Quest,” as the family calls it, is hardly a novel concept — just look and-egg problem. You’re responsible Also, about one in ve Americans only sits in their driveway for two or at the success of companies like Lyft, for one side of the equation or the oth- have used four or more of these ser- three-day stretches at a time and the Uber and AirBnB. e idea behind it er. Neither side wants to be rst side to vices, and 7% have used six or more. earned revenue more than covers the being sharing underused assets or the party. We ended up cracking that Moreover, according to a recent re- debt service on their RV. services, usually for a fee, on a peer- egg and built this product, and then port from the Federal Reserve Bank Akron-based RVShare is an AirB- to-peer basis. went out and found people trying to of Kansas City, current economic gion’s higher education system was nB-like platform that allows RV own- However, the model, especially for do this but didn’t have a platform.” data might not yet fully grasp the im- not producing enough skilled peo- ers to rent out their vehicles when a startup, does present its challenges, RVShare does have its competi- pact peer-to-peer services, particu- ple, and some companies had to turn they aren’t using them. For making Clark said. For one, Clark said tors, though Clark said RVShare’s dif- larly ride-sharing apps, are having on away business because they didn’t the connection and providing some RVShare’s rst two years were spent ferentiator is that it’s the only market- the overall economy. have enough trained software devel- of the back-end work — insurance, opers,” she said. most importantly — RVShare takes a “We also recognized that many cut of the rental fee, which usually people in the community that we starts at about 15%. serve couldn’t a ord the boot camps “Our mission statement is not on that existed at that time,” she said. our website because it wouldn’t make Tri-C’s program, which just began sense to the front-end consumer,” said its fourth cohort, costs $8,500, al- RVShare co-founder and CEO Joel though up to 90% of students are able Clark. “We create entrepreneurs. We to get enough workforce scholar- fell in love early on with helping the ships and other aid so as to not have middle-American family.” any out-of-pocket expenses, she said. Admittedly, Clark said, the RV “We also lled a unique void by rental business seems like an odd being intentional about recruiting niche, but there was clearly a market women and minorities,” she said. need. For one, people had been ped- “We felt it was really key that we ap- aling RV rentals on Craigslist for proach this from a spirit of inclusive years, lacking access to much of the excellence to make sure that the boot back-end technology that he believes camp was open and engaging to all makes RVShare so valuable. Also, the populations that we serve.” many RV dealerships or mom-and- She said she does believe that pop shops who rent vehicles only do Tri-C’s approach — taking existing so during certain times of the year. assets in the community and leverag- e impetus for the company was ing them into an a ordable model — RVShare co-founder Mark Jenney, stands a good chance of succeeding who had bought an RV to travel the in the competitive market. country as part of his honeymoon. “It’s very dicult if you are starting Afterward, he realized he had no use from scratch to be able to o er for the vehicle and longed for a way high-quality instruction at a price to make money o the investment. that is a ordable to students, but we Enter Clark, who o ered to build a are not doing that,” she said. rudimentary template. It immediate- Being a longtime institution in the ly started getting hits. community helps as well, she said. “ e average RV sits unused for 50 “We didn’t just come up yesterday weeks a year,” Clark said. “When insur- in somebody’s garage,” Wilson said. ance companies rate the risk, they’re “We are going to be around and we rating the risk on only two usage weeks are going to provide support, and per year. at’s crazy. You’ve got 10 many of the companies have had million families for 50 weeks a year that long-term relationships with us pretty much have a money pit in the through the advisory board and hir- driveway they don’t have time to use. ing our previous graduates. at pro- It’s almost a second mortgage.” vides a certain level of comfort for And so far, the business model companies to partner with us.” seems to be working. Without pro- All Tri-C camp graduates com- viding exact gures, Clark said the plete 12-week paid internship after 4-year-old startup remains self-fund- the boot camp currently, but Wilson ed and “fully pro table.” Also, at this predicts that will look di erent in the point last year, RVShare had about 12 future. She expects to move more to- employees, but today its workforce ward apprenticeship programs that hovers around 40 people. Right now, let students split their time between more than 30,000 RVs are listed for learning and working, perhaps for as rent on the company’s website. Ac- long as two years. cording to the company, the average “ at would let us meet the em- RV owner earns more than $10,000 ployers’ needs of reducing turnover per year through the service. Some and help the students and entry-level reported earning $30,000. Listings professionals understand the culture also are free. of their company, and make sure it’s “Our greatest challenge is nding a good cultural t as well as a good the right people to add to our team technical t,” she said. fast enough,” Clark said. “We’re very PAGE 16 | AUGUST 14 - 20, 2017 | CRAIN’S CLEVELAND BUSINESS INDUSTRY OUTLOOK: TECHNOLOGY Lawyers who are diverse
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Cleveland | 216.781.1212 | walterhav.com Virtual reality is potentially vital engagement tool LEARNARN MORE TTODAYODAY ABOUT HOWHOW CRAIN’S CAN HELP YOUYOU By DOUGLAS J. GUTH sense to us,” Goldfarb said. “Our inter- AND YOUR CONTENT MARKETING PROGRAM. est is in the immersive part of VR, be- [email protected] cause it lets you move the needle on Contact Amy Stoessel at 216.771.5155 or [email protected]. your storytelling capability.” e new wave of virtual reality (VR) e dream of VR has gone through is here, allowing users to visit distant numerous incarnations over the de- planetscapes, pilot a ghter jet, or cades, beginning 78 years ago with clock a quarterback’s point of view as the View-Master, which displayed he surveys an opposing defense. stereoscopic images in glorious 3D. Not everyone believes the hype, Twenty- rst century advances in but the business world sees a poten- computing power, along with the Say Hello tial in virtual reality technology that ubiquity of smartphones and the goes far beyond gaming or entertain- gaming industry’s push for high-end ment. VR’s high degree of realism graphics and faster real-time render- and e ciency has local rms excited ing, has reignited VR hype and hopes. about developing fully immersive ex- Cleveland may not be as active as periences that market products and the coasts in terms of its utilization of to Commercial Banking focused on you. solve real-world challenges. VR or lesser-known augmented reali- While household names such as ty (AR) — which superimposes digital Apple and Netix are creating VR ex- images on a user’s view of the real Our commercial lending team offers you a life-long banking periences to reach wide audiences, world — but the city hasn’t been shy relationship. We’re committed to your unique business Cleveland companies are experi- about dipping its toes into the virtual vision and stay with you as your business grows. menting with what they deem a ro- water. For example, Case Western Re- bust customer engagement tool. Vid- serve University is using Microsoft’s Your lender will personally handle your eo production rm Goldfarb Weber HoloLens platform to teach anatomy loan from application and credit analysis Creative Media is building curated to medical students. And in April, VR projects for its corporate clients. A North Coast VR and AR experts shared through final decision-making and closing. Cleveland Massillon Rd. pilot e ort for Lubrizol Corp. took us- their vision for the eld at the Cleve- Akron | .. We’ve been growing with Ohio’s communities ers on a theme park ride through the land International Film Festival. Landerbrook Dr., Suite chemical manufacturer’s newest for- Reynaldo Zabala, who spoke at the for over years, offering the right size, Mayfield Heights | .. mulations, projecting a brand mes- CIFF event, is the managing partner the right fit, right here. Detroit Rd., Suite sage far stronger than any simple vid- and founder of RazorEdge, a B2B Westlake | . . eo could provide. e-commerce company. He’s also a We are proud to welcome Joe Manno. Joe is based in our Westlake office. “ ere was an Oculus Rift (head- co-founder of CLEVR, a nonpro t set) and motion controllers that let advocating for creation of VR/AR you see your hands and interact with content as a means of improving the world,” said Kyle Stanley, Gold- Cleveland’s socioeconomic status. A farb Weber’s art director and senior research team at his company is fo- editor. “It was really amazing, espe- cusing on VR and AR applications cially when so many people haven’t related to the HoloLens, Samsung’s tried VR beyond Google Cardboard.” Gear VR and the Oculus Rift, bought Riding the leading edge of VR in- by Facebook in 2014 for $2 billion. novation locally is critical when con- “ is is the prototype phase,” Za- densing client information into bite- bala said. “Most people haven’t sized, entertaining videos able to touched this stu yet.” Lou Sala John De Santo Bob Katitus Thomas Hough Jim Castrigano Tim Naftzger Joe Manno elicit emotion from a viewer, said the Businesses are just starting to em- rm’s president and creative director, brace VR as a cost-e ective engineering CivistaBank.com Ron Goldfarb. and design tool, he said. eoretically, Commercial | Mortgage | Wealth | Private Banking Member FDIC “Any tool that can help clients tell Boeing could put an engineer into a vir- their story in a more robust way makes tual room to fully assemble an airplane CRAIN’S CLEVELAND BUSINESS | AUGUST 14 - 20, 2017 | PAGE 17
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FOUR COURSE SPECIALS part. Safety education is another appli- forthcoming price competitions for cation of the nascent technology. VR-ready graphical processing chips “We have heavy construction and to drive down headset costs. $34.99 • Available Sunday through Thursday building materials industry clients “If I can get you into a headset, who would see bene t in mixed real- you’re pretty much sold right there,” wine pairing available ity safety training where employees said Matt Mazur of MAZVR, a produc- Savor the aroma of our wood- can be tested on their reactions with- er of virtual reality media for desktop in a virtual real world scenario,” Za- and mobile. “ e hardest part is con- fired grill uniquely preparing bala said. “Reduction in safety inci- vincing customers to try it out.” our new, four course specials. dents is an immediate return on Chris Hatala, event director of Try our Petite filet with green investment.” Games Done Legit, a video game ink Media Studios, producer of events company, said ongoing edu- beans, mashed potatoes, sleek promos for the Cleveland Cava- cation will remove many of the im- soup or salad and chocolate liers, Playhouse Square, Progressive pediments facing VR, particularly as mousse torte. Insurance and e J.M. Smucker Co., the technologies drop in price and began working with VR camera rigs improve their current-generation Or delight in our Seafood ve years ago. Last summer, the stu- processing limitations. mixed grill, soup or salad and dio partnered with Tourism Ohio on Hatala envisions a headset-clad blood orange cheesecake. a simulated sightseeing trip through- sewer district o cial mapping out a out the Buckeye State, with Cedar pipeline, or an architect extending a Reservations highly Point and Columbus’ Short North skyscraper’s skeleton via the motion recommended. neighborhood among the stops. of their hands. “ e visual experience of VR is “Businesses are afraid to invest in much better than it used to be,” said brand-new technology they’re not ink Media owner Brian Glazen. sure will be around in ve years,” Ha- “It’s much smoother, the production tala said. “To sell this, you have to process is easier and you’re saving have metrics on why VR is a solid in- money.” vestment.” Despite feverish press coverage, Goldfarb Weber’s Goldfarb be- about two-thirds of the U.S. popula- lieves virtual storytelling experiences WINE Every Wednesday, enjoy half-priced tion remains unaware of virtual reali- can proliferate rather than vanish, bottled wine with the purchase of any ty’s capabilities, according to a survey though it’s gaming that will likely by research rm Horizon Media. provide the yardstick for future suc- DOWN entrée at Kosar's Wood-Fired Grill. Quality VR headsets are expensive — cess. WEDNESDAYS Some exclusions apply. a single HTC Vive headset runs for “Gamers will pave the way as busi- $800 — and all run o equally pricey nesses try and gure out their place,” external computers or game consoles. he said. “I’m glad we have a project VEGAS EXPERIENCE. OHIO ADDRESS. 10777 Northfield Road | Northfield, Ohio 44067 | hrrnp.com However, Zabala and other Cleve- under our belt. We just have to see land-based tech heads expect the how the industry shakes out.” PAGE 18 | AUGUST 14 - 20, 2017 | CRAIN’S CLEVELAND BUSINESS INDUSTRY OUTLOOK: TECHNOLOGY Adviser: John Znidarsic Lessons abound as Tesla speeds toward streaming “And the sign says you’ve got to other business units that can subsi- have a membership card to get in- Znidarsic is dize these premiums. side.” a senior writer Which leads us back to Tesla. If the Twenty-seven years ago, the metal at Adcom, edgling auto maker can accelerate band Tesla covered the song “Signs” an advertising its manufacturing to meet this grow- for its MTV Unplugged album, Five agency ing demand, its auent customer Man Acoustical Jam. is title was a in Cleveland. base will grow exponentially. e (relatively uncreative) spin on the combination of locking its streaming Five Man Electrical Band, the Cana- competition out of its vehicles in fa- dians who initially penned the lyrics vor of its proprietary service and to the album’s fth track. Fast for- 27 million. But, if there’s one thing growing its base of rabid fans could ward to 2017, and this mildly obscure Musk has proved time and time land a deadly body blow to Apple, hair band may have been oddly pro- again, it’s that he isn’t afraid of the Amazon, Pandora and Spotify. phetic. Another Tesla — this time I’m long play. And new members of the In a recent Business Insider inter- referring to Tesla Motors Inc., the Tesla family may be easier to obtain view, a Tesla spokesperson said, “Our technology company led by a One in the next few years. goal is to simply achieve maximum Man Electrical Brand, Elon Musk — On July 5, Volvo announced that all happiness for our customers.” may soon be delivering the same new cars launched from 2019 on- On the surface, this may sound like message to competitors like Apple, ward will be partially or completely a squishy platitude from a seasoned Amazon and Spotify. battery-powered. In that same story, PR veteran. But I believe that remark Look out music providers, objects e Guardian reports that Volvo, was delivered in earnest. I believe it in your mirror may be closer than “has yet to build a single fully electric because since it burst onto the scene they appear. Tesla could be speeding c a r.” e company’s self-imposed in 2003, Tesla has proven that it isn’t into the streaming business. deadline is a mere 24 months away. just a car company. It is a technology In late June, Tesla revealed its in- France followed suit by announc- company. And often, technology tent to develop its own proprietary ing that it planned to ban all new pet- companies forget the real purpose of music-streaming service. is un- rol and diesel cars by 2040. By the technological advancement: to make named product would come bun- end of July, the United Kingdom be- our lives more enjoyable. dled in all Tesla vehicles according to came the latest European country to Technology should make the com- the report from Recode. On the sur- announce a similar move, likewise plex simple. It should help connect face, this won’t impact most Ameri- targeting 2040 as the year its gas-car us with people more e ectively. It cans. After all, Tesla fell short of its ban will go into e ect. should give us new ways to share sales goal — delivering at least 80,000 With this rising global demand for ideas and express creativity. Ulti- vehicles — by the end of 2016. ey electric vehicles, Tesla appears to mately, the role of technology is to passed 100,000 cars sold this Janu- have a head start in the electric car help us reach a di erent level of hap- ary. arms race. at may be exactly why piness. Perhaps, a level that we didn’t At rst blush, some pundits ques- the streaming business is music to JOHN FERGUSON/ADCOM couldn’t collectively conceive ve tioned the investment necessary to Musk’s ears. years prior. design and launch a proprietary mu- Pandora seems to be caught be- dora introduced Premium, it’s model work. When it comes to technological sic-streaming service for a couple tween the net and baseline — a place $10-a-month, me-too service, to Spotify is clearly the streaming advancement, Tesla is clearly in the hundred thousand vehicles. It’s hard tennis players refer to as “No Man’s lukewarm reviews. After a manage- leader. But its nancial health is di- driver’s seat. e lesson for other not to raise an eyebrow when Spotify Land.” ey burst onto the streaming ment shakeup, Pandora is reportedly rectly correlated to its ability to nego- technology companies is that Tesla claimed at least 50 million paying scene with an ad-supported listening back to the drawing board to gure tiate better music royalty rates. Un- got there by thinking outside of its subscribers while Amazon reported model. en, to chase Spotify, Pan- out how to make the ad-supported like Apple or Amazon, there are no car.
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Brett Lindsey said business has been “Whether you are using wireless services to personal lives with things like Google a whirlwind since he spun Ever- Home and Alexa and your refrigera- stream from OneCommunity nearly collect sensor data like environmental sensor tors and clothes dryers, everything is two years ago. e Cleveland-based data — lights, bridges and roads — or in being wired to communicate data broadband company launched with out on a regular basis. The connec- 40 employees and a Northeast Ohio people’s personal lives with things like tivity of those devices into the public footprint. Today, it employs 115 Google Home and Alexa and your refrigerators network becomes key, and I think the people and calls itself a “super-re- investment that will be required in gional” ber-based network service and clothes dryers, everything is being wired the public network to support that provider with operations also growth is going to be exponential covering the entire state of Michigan to communicate data out on a regular basis.” over the next five to 10 years. and portions of Wisconsin, Indiana and Illinois. Some of that growth has have witnessed is partner relation- those physical assets now in a way You have predicted that it will be been organic as the company ships between the telecom carriers that historically they were not. a very hot year for M&A in the expands its client base and invests heavily in building out the network. and the equipment manufacturers telecom market. What will drive According to Lindsey, Everstream’s capital budget for Ohio and Michigan is working together to make sure Gartner predicts there will be that activity? close to $15 million each. e burgeoning business services rm also acquired customer networks are not at risk. more than 20 billion “things” on The biggest driver is the fact that two Michigan companies since its rollout in an e ort to increase the density of the Internet of Things (IoT) by fiber is required to deliver services to its existing ber routes. — Judy Stringer Can you talk about some of the 2020. What are some of the all those things that are the hottest behind-the-scenes connectivity significant impacts this will have in telecom right now. If you wanted Telecommunications is one of the bility for that protection really resides work being done right now to on networks and businesses that to look at what is driving that — be- three sectors most targeted by with that end customer. prepare for the coming of 5G depend on those networks? yond the continued expansion into cyber attacks. What are some of technology? There are two things that are critical 5G, which requires fiber — it is the the greatest security risks in an So, is there a role for telecom 5G does not work without fiber. The for IoT. One is connectivity. A good growth in data center space. As IT evolving telecom industry? business when it comes to large wireless carriers are all looking portion of the IoT will be tied to organizations determine that it Every day, obviously, people are trying cybersecurity? at procuring their own fiber net- wireless connectivity, and with the makes little sense to invest their to get in and get access to people’s There is a role. A number of larger works. In most cases, they are advent of 5G, I think you will see that own capital in a data center, they are networks. I think people tend to view telecom carriers are providing more looking for what is referred to as grow exponentially. Beyond that, you outsourcing to data center partners. it as all about stealing credit card of a managed service, in which they dark fiber. Essentially what that have to be able to get that data from At the same time, there are large numbers or information. Sometimes it are doing a managed firewall and means is, instead of me putting whatever you are taking it from — enterprise customers that are going is literally just trying to figure out how managed security. I think you will see equipment on the network and from whatever sensor is generating to move production-type services to they can get in and piggyback on your a lot of the bigger companies providing a managed service from that data — and get it to some form local data centers because of the service, utilize your bandwidth continue to bring those as added point A to point B, they will be buying of a repository, which in most cases latency requirements and how that without you knowing it, so they don’t services. The challenge is that I am fiber so they can deploy whichever ends up being a switch or a data service has to run at high capacity have to procure their own. Because not sure telecom carriers, in general, electronics they want on there and center location. For us, what we end and high availability, which is not we are providing what some people have the appropriate sta to be the add to it. As their business continues up spending our time on is not only really suited for a traditional cloud refer to as “dumb pipes” — the one managing what people think of to grow and the consumption of data connecting cell towers to switching environment. I think we will see our plumbing between multiple locations when they think of cyber attacks continues to grow at the current centers for the di erent carriers, but enterprise customers with a hybrid — the end customer is responsible for — threats to customer data or triple-digit pace, they can upgrade also making sure our network is of both a cloud-based solution and a protecting their data through their financial data. That really still ends the electronics without having to connected to all the di erent data primary or even primary and own firewalls and means that they up being an IT organizational or spend additional or recurring charges centers where that information is secondary data center location, use on their end. We don’t store or functional issue. There are specific with us. So it’s really an Opex versus housed. which require fiber connectivity. keep any of our customers’ data. We security partners, folks like Juniper Capex question for the carriers right Whether you are using wireless That’s why I think you have seen over are really just providing them a Networks, who is a large vendor to now. But their belief is that 5G will services to collect sensor data like the last 18-24 months fiber-based pass-through mechanism between us, who also provides end-user drive so much bandwidth demand environmental sensor data — lights, providers being acquired by larger their locations. The primary responsi- security equipment. So what we that they are interested in owning bridges and roads — or in people’s organizations. SALT • SALT • SALT • Water Softener • Industrial • Food • Ice Melt • Sea Salt Call For Pricing!! Corporate Minimum Delivery:1Pallet Training and Performance Solutions
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THE OPPORTUNITY, CONGRATS! THE NOMINATE TODAY! CHAMPION AWARD This program aims to honor Northeast Ohio’s top executives WINNER for their contributions, community commitments and outstanding professional performances. Finalists and winners will be honored at Crain’s inaugural black tie affair in December and profiled in the Nov. 6 and Nov. 27 issues. NOMINATION CATEGORIES CEO | COO | CFO | CIO | CMO | General Counsel | Chairperson | Director/Trustee DAVID GILBERT NOMINATION DEADLINE Extended! AUG. 31, 2017 Q President & CEO, Destination Cleveland Q President & CEO, Greater Cleveland www.crainscleveland.com/C-Suite Sports Commission Q President & CEO, Cleveland 2016 #CrainsCSuite Host Committee for the Republican SPONSORSHIP OPPORTUNITIES: Nicole Mastrangelo at 216-771-5158 or [email protected] National Convention EVENT/REGISTRATION QUESTIONS: Megan Lemke at 216-771-5182 or [email protected] CRAIN’S CLEVELAND BUSINESS | AUGUST 14 - 20, 2017 | PAGE 21 INDUSTRY OUTLOOK: TECHNOLOGY NineSigma to run Opioid Technology Challenge By SCOTT SUTTELL through competition, to nd innovative eral agencies, including NASA and the solutions to address prevention, treat- Department of Homeland Security. [email protected] ment and overdose response.” Most of the $8 million in funding @ssuttell David Goodman, director of the Ohio “will go to monetary prizes to support Development Services Agency and organizations, chosen through the e state of Ohio is turning to a chair of the ird Frontier Commission, Most of the $8 million in funding “will go to challenge, that will develop and ad- Beachwood company to manage a said in a statement that Ohio’s opioid monetary prizes to support organizations, vance new technologies to address the challenge aimed at addressing the crisis “is touching everyone, and we all crisis,” according to the news release. opioid crisis. need to be part of the solution. Taking chosen through the challenge, that will develop In addition to the challenge, the e Ohio ird Frontier Commission ideas and advancing technology is one and advance new technologies to address the state has launched what it calls the on Tuesday, Aug. 8, announced it has more way to ensure we leave no stone Ohio Opioid Abuse, Prevention and awarded $8 million to NineSigma Inc. to unturned in the ght against addiction.” crisis,” according to the news release. Treatment Technology Initiative. manage the Ohio Opioid Technology NineSigma helps companies and at e ort is designed to “accelerate Challenge. e commission said in a other clients with technical problems the development of existing, proven news release that the challenge “will fo- nd partners that can solve them. It has ideas that need an extra push to get cus on getting and advancing new ideas managed similar competitions for fed- Bloomberg News photo them to market faster,” the state says. Park Place Technologies buys British company
By CHUCK SODER company with more than 280 em- months, though NCE is easily the ing NCE. e company is based in services,” the release stated. “NCE’s ployees, according to a news release largest. Wiltshire, England, and “has serviced additional data center hardware ex- [email protected] announcing the deal. For instance, just last week Park customers across the U.S. and the pertise will also expand Park Place’s @ChuckSoder e deal immediately increased Place announced that it had acquired U.K.,” according to the news release. ability to provide for its customers.” Park Place’s total headcount by nearly Philadelphia-based Allen Myland e two companies plan “to im- NCE CEO Andrew Genever has Park Place Technologies just 50%. e company had about 590 em- Inc. And in late July it acquired the mediately begin integrating opera- been named vice president of depot closed the biggest acquisition in ployees worldwide prior to the deal. Asia assets of Delaware-based Per- tions, channel partners, customers operations at Park Place. company history. Park Place has been on a buying formance Data. and employees,” the release stated. He said NCE customers “will ben- e May eld Heights-based data spree lately. e company has ac- Many of Place Place’s acquisitions “As NCE integrates with Park Place, e t from greater access to engineer- center maintenance company has quired a total of six data center main- have been designed to help the com- customers can expect to bene t from ing capabilities, faster response times acquired NCE Group Ltd., a British tenance companies over the past 12 pany expand internationally, includ- greater e ciencies and cost-e ective and a better service experience.” Neuros Medical raises $20 million to fund clinical trial By CHUCK SODER Patients enrolled in two smaller trials involving a total of 15 patients [email protected] responded well to the treatment and @ChuckSoder in many cases stopped using pain medication. Neuros Medical has raised $20 e larger pivotal trial is already million that should allow the nerve well underway: e company an- stimulation company to nish a nounced in January 2015 that it had clinical trial involving 130 patients enrolled its rst patient. By April who su er from post-amputation 2016, it had completed an interim pain. analysis on the rst 20 patients. An e deal was led by U.S. Venture independent committee analyzed Partners of Menlo Park, Calif. e how they responded to the treatment Willoughby-based company also re- and recommended that the study be ceived capital from Boston Scienti c, continued. Aperture Venture Partners of New Alan Kaganov of U.S. Venture York, Osage University Partners of Partners will serve as chairman of Philadelphia and JumpStart Inc. of Neuros Medical’s board of directors. Cleveland, according to a news re- e company also added three other lease announcing the deal. new board members: Casey Tansey First Annual BusinessTECH e company’s Altius system is de- of U.S. Venture Partners, Tony Na- signed to treat chronic pain by zap- tale of Aperture Venture Partners + Risk Management Forum ping damaged nerves with quick and Bill Harrington of Osage Uni- bursts of electricity. versity Partners. October 12, 2017 The Hon.Tom Ridge WESTIN HOTEL - CLEVELAND, OH Homeland Security
20+ SPEAKERS CYBERSECURITY POST 9/11 WOMEN & TECHNOLOGY EXHIBITORS LESSONS FROM A WHITE HAT HACKER 22 SESSIONS AND MUCH MORE! STAY CONNECTED! FOLLOW US TODAY. Facebook.com/CrainsCleveland REGISTER NOW Twitter.com/CrainsCleveland WWW.MCPC.COM/BIZTECH17 Instagram.com/CrainsCleveland PAGE 22 | AUGUST 14 - 20, 2017 | CRAIN’S CLEVELAND BUSINESS
THE LIST THE LIST Largest Public Companies - Ohio ar es P lic Com anies Ohio Ranked by Market Cap Ranke y arke Ca
MARKET CAP ARKE CAP THIS 7-31-2017 BUSINESS HIS 1 1 BUSI ESS YEAR COMPANY (MILLIONS) CATEGORY TOP EXECUTIVE YEAR CO PA Y ( I IO S) CA EGORY OP E ECU I E
Procter & Gamble Co./PG $232,282.5 Manufacturer David S. Taylor RP In erna ional Inc./RP , . Manufacturer rank C. Sullivan 1 One Procter & Gamble Plaza, Cincinnati 45202 chairman, president, 29 Pearl oad, Medina chairman, CE (513) 983-1100/www.pg.com CEO / .rpminc.com
Eaton/ETN $35,001.2 Manufacturer Craig Arnold Fores Ci y Real y r s Inc./FCE.A , . eal estate David . a ue 2 1000 Eaton Blvd., Beachwood 44122 chairman, CEO 30 Public Square, Suite , Cleveland president, CE (440) 523-5000/www.eaton.com / .forestcity.net
American Electric Power Co./AEP $34,694.4 Utility Nicholas K. Akins incoln Elec ric Hol in s Inc./ ECO , . Manufacturer Christopher . Mapes 3 1 Riverside Plaza, Columbus 43215 chairman, president, 31 St. Clair ve., Euclid chairman, president, (614) 716-1000/www.aep.com CEO / .lincolnelectric.com CE
Sherwin-Williams Co./SHW $31,504.4 Manufacturer John G. Morikis Sco s iracle Gro Co./S G , . Manufacturer im Hagedorn 4 101 W. Prospect Ave., Cleveland 44115 president, CEO, 32 Scottsla n oad, Marysville chairman, CE (216) 566-2000/www.sherwin.com chairman / .scottsmiraclegro.com
Marathon Petroleum Corp./MPC $28,330.9 Energy Gary R. Heminger FS Financial Cor ./ FS , . inancial Marc . Stefanski 5 539 S. Main St., Findlay 45840 chairman, CEO 33 Broad ay ve., Cleveland services chairman, president, (419) 422-2121/www.marathonpetroleum.com / .thirdfederal.com CE
Progressive Corp./PGR $27,382.5 Insurance Susan Patricia Griffith era a a Cor ./ DC , . echnology ictor und 6 6300 Wilson Mills Road, Mayfield Village 44143 president, CEO 34 Innovation Drive, Dayton president, CE (440) 461-5000/www.progressive.com / .teradata.com
Welltower Inc./HCN $27,072.0 Real estate Thomas J. DeRosa Ce ar Fair P/FU , . musement Matthe . uimet 7 4500 Dorr St., Toledo 43615 investment CEO 35 ne Cedar Point Drive, Sandusky parks CE (419) 247-2800/http://welltower.com trust / .cedarfair.com
Cardinal Health Inc./CAH $24,404.9 Health care George S. Barrett Owens Illinois Inc./OI , . Manufacturer ndres ope 8 7000 Cardinal Place, Dublin 43017 chairman, CEO 36 ne Michael ens Way, Perrysburg CE (614) 757-5000/www.cardinalhealth.com / .o i.com
Parker Hannifin Corp./PH $22,105.8 Manufacturer Thomas L. Williams Wen y s Co./WE , . estaurants odd . Penegor 9 6035 Parkland Blvd., Mayfield Heights 44124 chairman, CEO 37 ne Dave homas Blvd., Dublin president, CE (216) 896-3000/www.parker.com / .about endys.com
The Kroger Co./KR $22,002.9 Retail W. Rodney McMullen DDR Cor ./DDR , . eal estate David . ukes 10 1014 Vine St., Cincinnati 45202 chairman, CEO 38 Enterprise Park ay, Beach ood investment president, CE (513) 762-4000/www.thekrogerco.com / .ddr.com trust
Fifth Third Bancorp/FITB $19,727.9 Financial Greg D. Carmichael he imken Co./ KR , . Manufacturer ichard G. yle 11 38 Fountain Square Plaza, Cincinnati 45263 services president, CEO Mount Pleasant St. N.W., president, CE (800) 972-3030/www.53.com 39 North Canton / .timken.com KeyCorp/KEY $19,713.0 Financial Beth E. Mooney 12 127 Public Square, Cleveland 44114 services chairman, CEO Dana Inc./DA , . Manufacturer ames amsickas (216) 689-6300/www.key.com 40 echnology Drive, Maumee president, CE / .dana.com Mettler-Toledo International Inc./MTD $14,709.8 Manufacturer Olivier A. Filliol 13 1900 Polaris Parkway, Columbus 43240 president, CEO ancas er Colony Cor ./ A C , . Manufacturer David . Ciesinski (614) 438-4511/www.mt.com 41 Polaris Park ay, Suite , Westerville president, CE / .lancastercolony.com TransDigm Group Inc./TDG $14,678.0 Manufacturer W. Nicholas Howley 14 1301 E. 9th St., Suite 3000, Cleveland 44114 chairman, CEO Wor hin on In s ries/WOR , . Manufacturer ohn P. McConnell (216) 706-2939/www.transdigm.com 42 ld Wilson Bridge oad, Columbus chairman, CE / . orthingtonindustries.com Huntington Bancshares Inc./HBAN $14,442.7 Financial Stephen D. Steinour 15 41 S. High St., Columbus 43287 services chairman, president, Cheme Cor ./CHE , . Health care evin . McNamara (614) 480-8300/www.huntington.com CEO 43 E. ifth St., Suite , Cincinnati repair and president, CE / .chemed.com maintenance Cintas Corp./CTAS $14,218.0 Uniforms; Scott D. Farmer 16 6800 Cintas Blvd., Cincinnati 45262 Business CEO, chairman PolyOne Cor ./PO , . Manufacturer obert M. Patterson (513) 459-1200/www.cintas-corp.com services 44 Walker oad, von ake chairman, president, / .polyone.com CE FirstEnergy Corp./FE $14,177.8 Utility Charles E. Jones Jr. 17 76 S. Main St., Akron 44308 president, CEO Grei Inc./GEF , . Manufacturer Peter G. Watson (800) 736-3402/www.firstenergycorp.com 45 Winter oad, Dela are president, CE / .greif.com The J.M. Smucker Co./SJM $13,828.3 Manufacturer Mark T. Smucker 18 One Strawberry Lane, Orrville 44667 president, CEO Cli s a ral Reso rces Inc./C F , . Mining and ourenco Goncalves (330) 682-3000/jmsmucker.com 46 Public Square, Suite , Cleveland natural chairman, president, / .cliffsnaturalresources.com resources CE MPLX LP/MPLX $13,622.3 Energy Gary R. Heminger 19 200 E. Hardin St., Findlay 45840 chairman, CEO Con er ys Cor ./C G , . Customer ndrea . yers (419) 672-6500/www.mplx.com 47 E. ourth St., Cincinnati management president, CE / .convergys.com services L Brands Inc./LB $13,306.7 Retail Leslie H. Wexner 20 Three Limited Parkway, Columbus 43232 chairman, CEO A lie In s rial echnolo ies Inc./AI , . Distributor Neil . Schrimsher (614) 415-7000/www.lb.com 48 pplied Pla a , Cleveland president, CE / .applied.com Cincinnati Financial Corp./CINF $12,542.6 Insurance Steven J. Johnston 21 6200 S. Gilmore Road, Fairfield 45014 president, CEO Bi o s Inc./BIG , . etail David . Campisi (513) 870-2000/www.cinfin.com 49 Phillipi oad, Columbus president, CE / .biglots.com Vantiv Inc./VNTV $10,327.1 Financial Charles Drucker 8500 Governors Hill Drive services president, CEO Coo er ire R er Co./C B , . Manufacturer Brad Hughes 22 Symmes Township 45249 50 ima ve., indlay president, CE (513) 900-5250/www.vantiv.com / .coopertire.com
American Financial Group Inc./AFG $8,886.4 Insurance Carl H. Lindner III AK S eel Hol in Cor ./AKS , . Manufacturer oger . Ne port 23 301 E. Fourth St., Cincinnati 45202 S. Craig Lindner 51 Centre Pointe Drive, West Chester CE (513) 369-5000/www.afginc.com co-CEOs, co-presidents / .aksteel.com
Goodyear Tire & Rubber Co./GT $7,933.1 Manufacturer Richard J. Kramer Die ol i or /DBD , . Manufacturer ndreas W. Mattes 24 200 Innovation Way, Akron 44316 chairman, CEO, 52 Mayfair oad, North Canton president, CE (330) 796-2121/www.goodyear.com president / .dieboldnixdorf.com
Owens Corning/OC $7,455.5 Manufacturer Michael H. Thaman Firs Financial Bancor ./FFBC , . inancial Claude E. Davis 25 One Owens Corning Parkway, Toledo 43659 chairman, CEO 53 E. ifth St., Suite , Cincinnati services CE (419) 248-8000/www.owenscorning.com / .bankatfirst.com
Nordson Corp./NDSN $7,319.7 Manufacturer Michael F. Hilton Ins alle B il in Pro c s Inc./IBP , . Home effrey W. Ed ards 26 28601 Clemens Road, Westlake 44145 president, CEO 54 S. High St., Suite , Columbus product president, CE , (440) 892-1580/www.nordson.com /installedbuildingproducts.com installation chairman
Macy's Inc./M $7,232.0 Retail Jeff Gennette Washin on Prime Gro Inc. (1)/WPG , . eal estate ouis G. Conforti 27 7 W. Seventh St., Cincinnati 45202 president, CEO 55 E. Broad St., Columbus investment CE (513) 579-7000/www.macysinc.com /http:// ashingtonprime.com trust
Steris plc/STE $6,959.1 Manufacturer Walter Rosebrough Jr. E.W. Scri s Co./SSP , . Media dam Symson 28 5960 Heisley Road, Mentor 44060 president, CEO 56 Walnut St., Cincinnati president, CE (440) 354-2600/www.steris.com / .scripps.com
RESEARCHED BY CHUCK SODER Want the Excel version of this list Ñ and every other Crain's list? Become a Data Member: CrainsCleveland.com/data Numerical data provided by S&P Global Market Intelligence, Marketintelligence.spglobal.com. Crain's Cleveland Business does not independently verify the information and there is no guarantee these listings are complete or accurate. Have a correction, a suggestion or a question? Contact Chuck Soder: [email protected] (1) Formerly known as WP Glimcher Inc. CRAIN’S CLEVELAND BUSINESS | AUGUST 14 - 20, 2017 | PAGE 23
prior, according to the Fed. ly to nd pro table, like those around company for BNP Paribas, which also BANKING ere is certainly a lot of nuance to $5 million or less. FirstMerit might holds First Hawaiian Bank of Hono- Strongsville CONTINUED FROM PAGE 1 those numbers. Lending activity have serviced some of those, but that lulu. It has combined total U.S. assets could be in uenced by companies bank is gone. And big players like of $103 billion. BNP Paribas has a at’s a slightly di erent pulse taking out loans to lock in interest Key, Huntington and PNC are simply presence in 74 countries. gaming biz from what e Federal Reserve Bank rates in expectation of the Fed further less likely to chase those as actively Mark Glasky, executive vice presi- of Cleveland seemed to get from raising rates this year. as larger loans four times the size. dent and head of commercial bank- has deal bankers throughout the wider Fourth Yet, with any impacts of mergers or at lower end of the market is ing coverage for Bank of the West, Fed District, which is composed of acquisitions included, the Northeast where Geauga Savings Bank, with told Crain’s at the time the bank’s in- Ohio, western Pennsylvania, eastern Ohio market is, indeed, seeing stron- $346 million in assets, sees opportu- ternational capabilities and capital with Vegas Kentucky and the northern panhan- ger activity than the rest of the coun- nity. e bank moved its headquar- markets services could be a market dle of West Virginia. try, while purely organic growth in ters from Newbury to Beachwood at di erentiator here. corporation In the Fed’s July Beige Book report the market here is both steady and the end of June speci cally to be clos- It’s a message similar to what Alli- for the Fourth District, the consensus comparable to what’s been seen er to the business sector here. son Dukes, commercial and business Scienti c Games Corp. of Las Ve- among bankers throughout the dis- across the country overall. “Coming here is a combination of banking executive for SunTrust Bank, gas has become the rst company to trict was that lending has been below being in a huge market and serving a said in uenced the Atlanta-based license one of Deck of Dice’s hybrid expectations they had at the start of Drawn to Cleveland niche (with lower-middle-market bank of $207 billion in assets to open card-and-dice games. the year. businesses) that has always been un- commercial loan o ces in Cleveland e publicly traded company has Despite a fairly strong economy Indeed, lending throughout the derserved, but probably even more and Cincinnati this month. bought the right to use one of the overall, those expectations, experts Midwest has remained “healthy,” so today,” said Geauga executive vice e diversity of industries and Strongsville company’s digital games say, were at least partly in uenced by said Fred Cummings, a president at middle-market businesses were a big in casinos around the world. an expectedly more favorable busi- Elizabeth Park Capital Management, “I do think there’s a draw to Northeast Ohio in particular, What kind of game? e kind ness climate supported by, among a bank-focused hedge fund in Pepper she said. And getting Jim Geuther, a where players can roll a royal ush. other things, a GOP agenda for re- Pike. lot of opportunity. Cleveland banking veteran whose re- Deck of Dice makes dice games form of health care, the tax code and But the big di erence has been sume includes Chase JPMorgan that work like card games: With nine banking regulations. among banks of di erent sizes. We’re seeing a lot of Bank, FirstMerit and Key, was a coup dice, players can roll straights, ush- Activity can widely vary among the Smaller and midsize banks are see- positives right now.” for launching an o ce here. es and full houses, as if they were pockets of markets around the coun- ing growth around 10%. Bigger play- “ e Ohio banking space is crowd- playing poker. try. But there’s still a sense that ers, like KeyBank, Huntington Bank — James Miller, CEO, ed, but it’s a very attractive state,” Deck of Dice CEO Tom Donelan Northeast Ohio is seeing plenty of and PNC Bank, which lend across Civista Bank Dukes said. “And we think we have a told Crain’s that “it’s not a small deal,” stable commercial lending activity. wider footprints versus the smaller di erentiated platform that will be but he said he couldn’t get into spe- And some numbers back that up. banks focusing more speci cally on present Dell Duncan, who joined the very successful.” ci cs. According to data from the Cleve- Northeast Ohio, are seeing slower bank to recreate the commercial Other large banks o er those ser- Scienti c Games plans to use the land Fed, year-over-year growth for growth around 2% through the sec- business that thrived at other banks vices as well. But it’s telling that de- game on an upcoming product called total loans for banks actually head- ond quarter. he previously founded and sold — spite the bevy of competition, plenty the PRIZM GameTable — a table cov- quartered in Northeast Ohio, which “Some of that you can attribute to Commerce Exchange Bank and Ohio of bankers are viewing Northeast ered in a giant touchscreen display includes the bevy of community size: It’s easier to grow faster when Commerce Bank. Ohio very opportunistically. designed to turn digital gaming into a banks here like Civista, was at 11.1% you’re smaller,” Cummings said. “But Smaller banks aren’t the only ones And while some loan demand more social experience. for this past quarter and 12.3% and some of it is in the business mix. feeling pulled to Cleveland lately. seems predicated on what Trump In a news release announcing the 12.8% for the prior two quarters, re- Smaller banks tend to have more ex- Large banks are ratcheting up the might accomplish in creating a more deal, Gabriel Baron of Scienti c spectively. ose numbers do re ect posure to commercial real estate, competition in an already fragment- business-friendly world — and that Games said the game is “a great t for some acquisitions, though. which has been growing pretty well.” ed market here as well. agenda has seen virtually no progress our go-to-market series for PRIZM.” Year-over-year growth for that Larger banks also tend to o er cli- San Francisco-based Bank of the this far into the presidency — the “Fresh yet familiar, the game me- group of Northeast Ohio-based ents access to capital markets, allow- West, with $83 billion in assets, commercial lending business should chanic gives us an opportunity to ap- banks in aggregate with acquisitions ing di erent avenues for raising capi- opened a commercial loan produc- remain strong. peal to the widest cross-section of from the past eight quarters removed tal in cheaper ways than commercial tion o ce in downtown Cleveland in “We think people will remain opti- players,” said Baron, general manag- stood at 4.9% in this past quarter and loans, like by issuing bonds. June. Of course, being rather large, mistic even though not a lot has been ers for Electronic Table Systems. 4.8% and 4.7% for the two quarters Yet, the prospects in Greater Cleve- the bank is looking for larger loans accomplished (by the Trump admin- Deck of Dice has two employees in trailing it. land are still drawing banks to an al- than banks like Geauga or Civista istration),” Cummings said. “ e eco- Greater Cleveland and two in the San Meanwhile, year-over-year growth ready fragmented market. could handle. nomic fundamentals are good, and Francisco area, Donelan said, noting in total loans for all U.S. banks (with For smaller banks, their eyes are Bank of the West belongs to hold- you continue to have a low interest that it also has worked with a total of any acquisitive growth included) set on lower-middle-market compa- ing company BancWest Corp., which rate. So despite Trump getting noth- 12 interns from the Cleveland Insti- stood at 3.9% in this past quarter and nies, for which they can make loans is a subsidiary of BNP Paribas USA ing done, the economy seems like it’s tute of Art and Case Western Reserve 5.2% and 7.1% for the two quarters their larger counterparts are less like- Inc., the U.S. intermediate holding on solid footing.” University. — Chuck Soder
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[email protected] “We knew we had this large proj- @DanShingler ect, and we knew we wanted to change our processes both internal When you see a crane on the hori- and externally — and we knew we zon in Northeast Ohio these days, needed a partner who would em- you often can use it to nd Akron’s brace that. So we reached out to Wel- Welty Building Co. at work some- ty,” Gentile said. where below. Lichter also likes Welty’s manage- From stadiums and hospitals to ur- ment and its use of LEAN and other ban residential developments, Welty organizational techniques, especially seems to have a guiding hand in many on extremely time-sensitive projects. of the region’s big projects of late, es- “Yes, because it’s working. People pecially around Akron and Canton. don’t focus on it, but the stadium that e work has caused the Fair- we opened last ursday? e lawn-based builder to expand its amount of time we did it in? ey, ranks to around 200 employees. and us, almost pulled o a miracle,” “ at’s a number that’s probably Lichter said. doubled in the last three years,” said So it’s a dream world for Taylor, Welty CEO Don Taylor. right? He’s got a shovel in the ground It’s little wonder, since Welty’s on a in front of just about every news cam- high-pro le tear. era hauled out to a grand opening ere’s the $700 million Pro Foot- and clients with nine- gure budgets ball Hall of Fame Village in Canton, a hunt him down to hire him. project backed by California-based Yes, and no, he said. Taylor said developer Stuart Lichter. Welty just that while he loves the big projects, nished the new Tom Benson Hall of the clients and most of the exposure Fame Stadium, literally hours before that comes with them, he worries the kicko of the Dallas Cowboys-Ar- that other potential customers will izona Cardinals game on Aug. 3. After hiring Welty Building Co. to construct the Kay Jewelers Pavilion, pictured, Akron Children’s Hospital chose get the wrong impression. Welty is “ e game was on ursday (at 8 the firm to build an $84 million addition to the Considine Professional Building. (Contributed photo) not just a big-project construction p.m.) At 12:34 a.m. on ursday, we rm, he insisted. got the certi cate of occupancy. My downtown Akron. It's a development dential, too, At Akron Children’s, the Kay Pavil- “We are busy, but I wouldn’t say wife said: ‘I don’t know what you plan that encompasses between 400 about 90 to 100 ion came in more than $60 million were busier than we’ve been in the were so stressed about. You had 17 and 500 acres and includes not only residential units,” under budget, and the cost of the past. It’s just the stu we’re working hours and 26 minutes to spare,’ ” Tay- Goodyear’s new headquarters that Lichter said, add- Considine addition has been de- on is more visible to the community,” lor now jokes. ( e situation didn't opened in 2013, but a major hotel, ing that he's re- creased by $16 million, from an ex- Taylor said. “But that’s a killer be- seem all that amusing at the time.) event venues and 110 apartments that acting to high- pected $100 million. cause our bread and butter is the en there’s Akron Children’s Lichter developed in the former Good- er-than-expected Welty also has learned from some smaller projects, maybe $5 million to Hospital, where Welty is building an year Hall on East Market Street for his demand for of its clients, including Akron Chil- $10 million.” $84 million, 230,000-square-foot ad- East End development. ey're all housing in and dren’s, which was using LEAN man- He might get a break, at least on dition to the Considine Professional rented, too, he said. Taylor around down- agement techniques that it passed on the visibility side. It’s not as if projects Building. It got that job after its con- Next up, according to Lichter, Wel- town Akron. to its builder when it rst hired it, with the pro le of the Hall of Fame tract to build the hospital’s Kay Jew- ty will be busy renovating 1.5 million On all three projects, those who says Linda Gentile, the hospital’s vice Stadium come along every day, after elers Pavilion, a 370,000-square-foot, square feet on the other side of Mar- hired Welty said the company not president of construction and sup- all. seven-story tower completed in 2015 ket Street, where the developer plans only exceeded their expectations, but port services. But with Lichter already working at a cost of about $180 million. to spend about $95 million turning often met grueling time schedules Rather than go out looking for a on another 1.5 million square feet — Also in Akron, and again with Goodyear’s former headquarters into and brought projects in under cost. builder that would bid at the lowest and seemingly not done yet — it Lichter, Welty has been the major o ce space and more apartments. e Hall of Fame stadium, for exam- cost, Akron Children’s speci cally seems likely that Welty is going to builder on the redevelopment of much “Across the street was planned for ple, had a tight and inexible wanted to work with Welty because continue to be involved in some of of Goodyear’s former properties near o ces, but now it will be some resi- 10-month construction window. the company was willing to embrace the area’s bigger projects. Solar grant brightens portfolio of Akron firm
By JUDY STRINGER der a $1.3 million DOE grant, is said. “ ese are big pieces of capital plication. Using the generated electric- that convert sunlight into electricity, building marine-speci c substations equipment.” ity onsite would reduce or eliminate Echogen’s newest project — part of [email protected] with General Electric and is fast ap- Brennan founded Echogen Power energy expenses, and plant owners the DOE’s SunShot Initiative pro- proaching its rst commercial sales. Systems in 2007 with Michael Gurin. could sell spare electricity back to the grams — relies on the sun’s radiant e only thing certain in today’s Echogen’s most mature o ering, e duo originally licensed a NASA grid as an added revenue stream. With heat as the power source. e system energy market is uncertainty. With a the EPS100, recovers waste heat gen- technology, the “Champagne” car- the cost savings and potential for addi- will utilize a chemical process to new president at the helm of a new erated by gas turbines and converts it bon dioxide absorption heat pump. tional revenue, Echogen estimates store solar energy collected during administration, there are more ques- into the electricity used to power the Over the years, the company devel- most facilities would recoup their in- the day. e Echogen engine will tions than answers when it comes to compressors that thrust natural gas oped the heat pump into a waste- vestment in three to six years. then convert the stored energy into future energy policies. through delivery pipelines. heat-to-power (WHP) system that Returns would be on the longer electricity that can be generated at all For Echogen Power Systems, purs- Co-founder and CEO Philip Brennan uses supercritical carbon dioxide as side of that estimate in states like hours — even at night. ing applications across a diverse set said the 7.3- to 9.5-megawatt EPS100 the working uid. Ohio, where electricity rates are low- Brennan said the solar project is in of energy production techniques is engines are designed for medi- “Instead of boiling water to create er, Maxeiner said, “but in other parts the very early stages but still is “very one way to hedge the uncertainty. um-size (20-50 megawatt) gas tur- steam, you are heating up our pres- of the country or even other parts of exciting.” Photovoltaic power gener- “We recognize that it is probably bines. German conglomerate Sie- surized fumes to create a more e - the world, where the cost of electrici- ators tend to be small in scale, typi- best not to put all our eggs in one mens licensed EPS100 for use in the cient, a more compact way to pro- ty is relatively high and they can sell it cally in the dozens to hundreds of basket, as far as renewables or one gas and oil markets and is currently duce power from a singular heat for much higher revenue, that makes megawatts. Optimizing radiant heat, type of renewable or even fossil fu- testing the technology. source,” Brennan said. a big di erence with the payback.” on the other hand, has the potential els,” said Eric Maxeiner, Echogen’s “We describe ourselves as early rev- One of the greatest potential mar- to yield large-scale utility plants — business development engineer. enue,” Brennan said. For the past ve kets for WHP generation is the indus- Into the light the kind that could displace the use “Now it is more important than ever years, Echogen has received revenue trial sector, according to Maxeiner. of fossil fuels in places where utility to show we can be applicable to the from licensing partners, but he said Energy intensive industrial processes While industrial WHP is Echogen’s costs are high and water is at a premi- full range of energy technologies.” those dollars are not yet “meaningful.” — at re neries, steel mills, glass fur- most promising market, Brennan um, like on the West Coast and in the Just last month, Echogen an- “We expect a number of direct sales naces and cement kilns, for instance said the bene t of its technology is Mojave Desert, he said. nounced that it had landed a $1 mil- for us coming at the end of next year — account for more than 30% of the that it is “heat source agnostic.” Plus, the grant gives the downtown lion grant from the U.S. Department and heavy revenue in 2019,” he said. energy used in the country. And, “It does not really matter where the Akron company a chance to shine of Energy to tack its heat-to-power Engine sales also would mean a about one third of that energy is re- waste heat source comes from,” Max- some light on its novel approach to engine onto a novel solar energy sys- boon for employment. Brennan said leased as hot exhaust gases that einer added. “ ere is lot of places we energy generation. tem designed to capture and amplify that each engine sale would likely re- could be harnessed by a heat engine could go. Our technology would work “We look at it as we are continuing heat coming from the sun. e Ak- sult in the 17-person company add- to generate electricity rather than be with burning fossil fuels just as well as to diversify the applications of our ron-based business, meanwhile, has ing ve to seven team members. released into the environment. it would work recovering waste heat.” technology while still validating the completed a conceptual design of a “We would need another 50 peo- Echogen’s industrial-size heat en- And solar heat is no di erent. same basic premise, the same basic cleaner, more e cient coal- red ple for 10 engine sales, mostly me- gines will cost between $20,000 and While most conventional solar tech- technology, that can be used for a power plant using its EPS engine un- chanical and electrical engineers,” he $25,000 apiece, depending on the ap- nologies involve photovoltaic cells host of applications,” Maxeiner said. CRAIN’S CLEVELAND BUSINESS | AUGUST 14 - 20, 2017 | PAGE 25
instead of gamblers hunched over a CASINOS Northeast Ohio casino revenue green felt table, players gather stadi- CONTINUED FROM PAGE 1 The growth of gaming activity in Northeast Ohio over the last three years has been at the Hard Rock Rocksino um-seating style, each in front of an in Northfield, while the numbers for Jack's two Northeast Ohio venues are down from 2014. electronic betting terminal. e downtown casino, then called Masurekar believes that kind of 2017 revenue the Horseshoe Casino Cleveland, was 2014 revenue 2015 revenue 2016 revenue (First 6 months) high-tech play will attract millenni- the rst casino gaming venue in North- Jack Cleveland $220,395,202 $212,718,391 $203,594,737 $99,518,397 als, who tend to want to be more so- east Ohio when it opened in May 2012. cial and connected. Players can’t be Being rst, and being a full-service Jack Thistledown $119,912,312 $107,740,670 $113,536,833 $58,176,826 on their smartphones, standing gaming operation with table games Hard Rock Rocksino $163,829,184 $190,598,642 $225,119,596 $120,229,887 around a roulette wheel, he said. such as poker, blackjack, roulette and “ at’s a great move by Jack,” he said. craps in addition to slot machines, it Northeast Ohio combined $504,136,698 $511,057,703 $542,251,166 $277,925,110 “ e racinos aren’t allowed to do got the lion’s share of attention. Source: The Center for Gaming Research at the University of Las Vegas that. Stadium seating is the future for e racinos came later. What was the gaming industry.” then the Horseshoe istledown Ra- And a gas station is one way to keep Hanging over the future of gaming cino opened in April 2013. e Rock- gamblers coming back to the Rocksino. in Northeast Ohio is the original sino opened in December 2013. ey e RockStop Gas & Wash will promise that a downtown Cleveland by law only could o er video lottery never be a big moneymaker for the casino would be housed in a new terminals, similar to slot machines. Rocksino. But it does characterize the building along the Cuyahoga River. Since they came on the scene, the strategy that has helped the Rocksino When the four casinos were rst three gaming houses have corralled a best the competition. approved, the Ohio Department of signi cant piece of the regional en- It’s one of many unique bene ts Taxation estimated that they would tertainment dollars. In 2016, the the Rocksino can o er its guests, said generate gross revenue of $1.95 billion three had combined revenues from Rocksino president Mark Birtha. for their rst full year of operation. gaming of $542.3 million, according ose bene ts are channeled However, before the rst casino to data compiled by the Center for through the racino’s Rock Star re- opened, the Ohio General Assembly Gaming Research at the University of wards program, the Hard Rock brand passed a bill allowing slot machines Nevada-Las Vegas (UNLV). In sec- of loyalty program, designed to keep at Ohio’s seven horse-racing tracks, ond place behind the Rocksino is the guests coming back. Players’ clubs, creating the racinos. Jack Casino Cleveland, bringing in as these rewards programs are also So instead of one casino in North- $203.6 million, and then the Jack called, are a mainstay of casino mar- east Ohio capturing what might have istledown, at $113.5 million. e keting everywhere. been $500 million in annual revenue companies report gaming revenue to “ e players’ clubs are important be- (based roughly on that $1.95 billion es- the state of Ohio, but as private com- cause people like to get freebies,” said timate), the casino has been settling for panies, they do not disclose total rev- Alan Silver, an Ohio University assistant less than half that amount, since the enue or pro tability. professor of restaurant, hotel and tour- gambling take is divided three ways. Observers credit the Rocksino’s ism and a casino industry consultant. “At this point, further expansion of push to the No. 1 spot partly to its “You’re trying to keep them returning, The Hard Rock Rocksino o ers a rewards programs that is designed to gaming in Northeast Ohio, I don’t see easy-to-reach suburban so (the venue) is going to keep guests coming back. (Contributed photo) as a prudent investment,” Tricano said. location. In addition, “The retail, give them more and since it can’t compete dining and more rewards to keep with the downtown ca- them coming back.” sino’s broader array of entertainment By joining a loyalty FREE WEBINAR • SEPTEMBER 7 • NOON - 1 PM gambling options, the package that program, guests get a $268 million casino credit card-like card building adjacent to the we do resonates that tracks their gam- North eld Park race with people in bling, earning points or RESOURCES FOR GROWTH: track grandstand has rewards based on the nongaming amenities this region.” amount they gamble, Leverage local resources to help your manufacturing business that the other venues win or lose. e points can’t match, notably — Mark Birtha, are turned into ve restaurants and the Rocksino president “comps,” or compli- 1,800-seat Hard Rock Live theater. mentary gifts that can be turned into “Downtown (gaming) locations meals or free play, or they can be have not really succeeded, while sub- saved up for things like free hotel urban locations have been a big hit” in stays or trips to Las Vegas. local markets across the country, said “We build a lot of amenities that Jay Masurekar, the Cleveland-based nobody else has,” Birtha said. “ e head of gaming and travel services for retail, dining and entertainment investment banking at KeyBanc Capi- package that we do resonates with tal Markets. “Anecdotally, I know peo- people in this region.” ple on the West Side who skip down- So the Rocksino can o er preferen- town and go to the Hard Rock Rocksino, tial seating, or for the real high rollers, and that’s mainly because of the ame- complimentary tickets, to concerts nities they have and the kind of experi- headlining stars such as comedian ence they provide.” Tim Allen and singers Donnie and In addition, the casino building Marie Osmond and Smokey Robin- adjacent to the North eld Park race son in the coming weeks, that the oth- track grandstand is the only one of er venues can’t match. the three housed in a building that Birtha wouldn’t be speci c, but it’s was designed from the ground up to likely that the racino will comp guests be a gambling hall. a free car wash on the way home and “ e Hard Rock looks like a casino,” maybe a free ll-up at the RockStop, said Rob Heiman, assistant professor of depending on how much time they hospitality and food service manage- spend on the slot machines. ment, who runs a program for casino Not that the Jack operations con- management at Kent State University. sider themselves playing catchup. FEATURED SPEAKER: Masurekar believes that the is- First, it has some natural advantag- tledown racino gaming oor, tucked es. Tricano said one plus for the down- Ethan Karp under the aging race track grand- town casino is that it is in walking dis- President and CEO, stand, pales in comparison to its tance of the venues of the three major competitor just 7.5 miles away, de- professional sports teams, so it can at- MAGNET spite the substantial initial invest- tract fans before and after games. ment and renovation investment by “Downtown has always been a Jack Entertainment. destination gaming facility,” Tricano “ e building is not suitable for said. “We see a dynamic of what I gaming,” he said. would call a retail-oriented player e downtown casino is housed in because they come down for a game. the Higbee Building, built in 1931 as a You see di erences in behaviors.” department store. Unlike more typical Tricano was not more speci c, but casinos that have a single, expansive Silver said table games are getting more gaming oor and a eld of free park- millennials than the racinos, which ap- ing, the Jack Downtown is spread over peal to an older demographic. four oors and patrons who drive in And to keep the attention of millen- must park in a multi-story parking ga- nials, the Jack casino is exploring the WEBINARS rage linked to the second oor of the next generation of table games, a con- Higbee Building. As a result, it lacks cept Tricano called “Synergy.” He de- the glamor of a grand entrance typical scribes it as a way to put on traditional REGISTER TODAY: CRAINSCLEVELAND.COM/WEBINARS of a Las Vegas casino. games like blackjack or roulette. But PAGE 26 | AUGUST 14 - 20, 2017 | CRAIN’S CLEVELAND BUSINESS
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(800) 690-9409 440-461-2202 NORTHEAST CORNER OF EMERY & NORTHFIELD RD Contact Lynn Calcaterra CALL OR EMAIL - 305-528-7769 Send us your ad via [email protected] at 216-771-5276 [email protected] CRAIN’S CLEVELAND BUSINESS | AUGUST 14 - 20, 2017 | PAGE 27 Source Lunch Robert Paponetti Executive director, The Literacy Cooperative Robert Papone i has been helping people get jobs, or advance in their jobs, for much of his own career. ¶ A graduate of Cleveland State University, the Mayfield Heights native spent 15 years as a consultant developing training programs for employers. In 2003, he became Cuyahoga County’s director of workforce development. ¶ He moved from there to Cuyahoga Community College as vice president of workforce and economic development. ¶ He became the Literacy Cooperative’s first executive director in 2007. Its mission is to promote and develop learning programs. A study it produced in 2011 found that improving the basic education skills of the 127,000 adults in Cuyahoga County with less than a high school diploma and the 270,000 adults without any education beyond high school graduation could raise income levels in the county by $2.9 billion. — Jay Miller Five things I hear from employers that they adults in the Cleveland) and can’t find people qualified to take Towards Employment (which works Favorite hobby jobs they are trying to fill. Yet with job seekers who may lack a Reading there are still thousands of GED or a technical credential or people unemployed. From where have other challenges to making Favorite movie you sit, why are these jobs going their way into the workforce) to get “A Few Good Men” unfilled? textualized literacy curricula for I hear the same thing you do, people seeking jobs in health care, What are you reading now? employers saying, “We can’t find manufacturing, hospitality, For pleasure, “Boys in the Boat” by people.” construction and information Daniel James Brown; for work, “Thirty That’s because, typically, the jobs technology. Million Words: Building a Child’s that can’t be filled are going to What we do is identify who our Brain,” by Dana Suskind, and “Step require some kind of training or partners might be in those Out on Nothing: How Faith and Family education that the unemployed don’t industries, what resources do they Helped Me Conquer Life’s have. have, and then we work with Challenges,” by Byron Pitts. foundations to raise money to fill in If a lack of education or training the gaps. Favorite spots in Cleveland is such a barrier to job and pay The old Arcade in downtown advancement, why aren’t What is a contextualized literacy Cleveland and Edgewater Park more people taking advantage curriculum? of the training opportunities out Contextualization adds in terminolo- Favorite restaurants there? gy and problems around the job Mihn Ahn, a Vietnamese restaurant There is this whole stigma about low they want. So you might learn how on Detroit Avenue, and Aldo’s, an literacy. It’s a hard thing for us to to convert decimals to fractions Italian restaurant on Memphis tackle. If you’re literate, you take it better when at the same time you’re Avenue for granted. But if you’re low literate, learning to read a ruler. you hate it. In a typical literacy program, I saw a report that came out a couple students come and go. We would years ago that said there are 36 see them for a few days and then million American adults who are we wouldn’t see them for a week, so considered low literate, and gains were hard. We found that two-thirds of them have a job, people who started taking classes though they may be part-time or in were being taught algebra the way low-paying jobs. they didn’t learn it the first time. So they are asking, “Why do I need to So it’s also an issue for low-skilled know this?” employees who need additional Research shows that if we can make training to move up? literacy relevant to what the person So there are a lot of people working wants to study, to fit the job they who have low literacy skills and want to do, we find that they stay they’re not really going to move up at longer in the program, and so they their company. So how do we help make gains faster than if it is not them move up? When we talk to connected or relevant. businesses about this, they often At Tri-C, we did a pilot and found say, “Well, we have a tuition reim- that people made gains double (with bursement program, what else do conceptualized learning) than in Lunch spot you want us to do.” standard classes. Elements Bistro But we find that the person who is So connecting with employers is 2300 Euclid Avenue, Cleveland low literate may not want to seek something we want to do, maybe tuition reimbursement because they help an employer o er a literacy The meal may not want the employer to know class to their employees. But it’s One had salmon cakes with rice and their literacy is low. hard. The last thing you want to do grilled asparagus. The other had At one GED class, someone said to is call it a literacy program. summer vegetable enchiladadas me, “My friends and family think I’m with grilled zucchini, summer squash, crazy for being here.” I asked why, What else are you doing to raise peppers and onion. and he said it was because if his awareness about the literacy employer didn’t know he didn’t have problem?
The vibe a GED before, than they’d know for There’s one event that we did last Volume 38, Number 33 Crain’s Cleveland Business Though it’s in the Parker Hannifin sure now. year that we’re doing again on Sept. (ISSN 0197-2375) is published weekly at 700 West Administration Center at Cleveland 7 at the City Club of Cleveland with a St. Clair Ave., Suite 310, Cleveland, OH 44113- 1230. Copyright © 2017 by Crain Communications State University, Elements is hardly So how are you getting people to group of employers. It’s the Cleveland Inc. Periodicals postage paid at Cleveland, Ohio, and institutional. Floor-to-ceiling get the education and training Corporate Spelling Bee. It’s to raise 700 W. St. Clair Ave., Suite 310, at additional mailing o ces. Price per copy: $2.00. Cleveland, OH 44113 windows, a patio and a decorator’s they need? awareness of the issue of literacy, Phone: 216-522-1383; www.crainscleveland.com POSTMASTER: Send address changes to Crain’s palette of reds, yellows and browns At the Literacy Cooperative, we’re and it’s a small fundraiser for us. Cleveland Business, Circulation Department, 1155 Reprints: Krista Bora; 212-210-0750; [email protected] Gratiot Avenue, Detroit, Michigan 48207-2912. make for a lively room. only four people, so right now we’re Teams from 24 businesses and Customer service and subscriptions: 877-824-9373 1-877-824-9373.
working with groups like Seeds of organizations competed last year. Subscriptions: In Ohio: 1 year - $64, 2 year - $110. Outside Ohio: 1 year - $110, 2 year - $195. Single copy, $2.00. Allow 4 weeks The bill Literacy (which provides basic The Baker Hostetler law firm ended for change of address. For subscription information and delivery concerns send correspondence to Audience Development Department, Crain’s Cleveland Business, 1155 Gratiot Avenue, Detroit, Michigan, 48207-9911, or email to customerservice@ $ 29.08 with tip education and GED preparation to up winning. crainscleveland.com, or call 877-824-9373 (in the U.S. and Canada) or (313) 446-0450 (all other locations), or fax 313-446-6777. Are You Using KPMG?
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