CLINIC SERVICES CATCHMENT AREA We cover Blackhall Rocks, Blackhall colliery, Castle The following services are available at the Eden, Easington Colliery, Easington Village, Haswell, surgery: Hawthorn, Hesleden, Horden, Hutton Henry, • Ante-Natal Services Old Shotton, Peterlee, Sheraton, Shotton Colliery, • Anticoagulation/Warfarin Clinics South Hetton and Wingate. • Asthma and Respiratory Disease • Cervical Cytology • CHD HEAD OFFICE William Brown Centre (1st Floor) • Child Health Surveillance and Childhood Manor Way, Peterlee, Co. Durham SR8 5TW Vaccinations • Chronic Disease management CHIEF EXECUTIVE and long term conditions Greg Moorhouse • Contraceptive Services and Family Planning • COPD CHIEF OPERATING OFFICER Emma Brough • Diabetic Care • ECG’s DIRECTORS • Flu (influenza) and Pneumococcal Vaccinations Dr David Anderson, Glenn Carroll, Brian Hunter, • Free prescription collection and delivery Phil Young, Marie-Claire Young • Insulin Initiation • Minor illnesses, minor surgery, minor injury PRACTICE STAFF • New patient checks Practice Manager - Theresa Davies • Smoking Cessation Trainee Practice Manager - Bethany Davies William Brown • Stroke Clinical Team • Medical Centre Travel Vaccinations (inc. Yellow Fever) Dr David G Anderson MB BS FRCGP Dip Ther MClinEd Manor Way, Peterlee • Vaccinations and Immunisations Dr Michael Young MB ChB BAO LRCP/S(I) Co. Durham SR8 5TW • Weight Management Dr Ian Russell MB ChB; Dr Paula MA Graham MB BS • Chaperone (please ask GP/Nurse) Dr Marc Lamplugh MB ChB MRCGP MRCS Ed Tel: 0191 569 1060 • Vasectomy Clinic Dr Joanna Bielby; Dr Tulay Yugit Fax: 0191 554 4552 Dr Yogesh Parashar PATIENT PARTICIPATION GROUP Nurse Practitioners Our Patient Participation Group works to improve James Roberts BSc(Hons); Tracey Elliott BSc(Hons); communication between the practice and its Amie Myers BSc(Hons); Claire Martin BSc(Hons); PRACTICE OPENING TIMES patients, to ensure the services we offer meet the Jane Atherton; Pam Corbett; Randy King Monday-Thursday 8.30am-8.30pm needs of all patients. We are always looking for Practice Nurses enthusiastic people to join the group, share ideas Friday 8.30am-7.00pm Belinda Barker RN; Sharron Dickson RN on how services could be changed or improved, Julie Lambton; Hayley Boagey; Michelle Wells; Saturday, Sunday & Bank Holidays and be involved in making those changes - for Midhun Sebastian; Vicky Martin Closed the good of the patients and the practice. Health Care Assistants If you are interested in getting involved, or would Fiona Bell; Heidi Matthews; Louise Parkin like to find out more, please contact Theresa Vicky Maddison; Pauline Goodlad Davies, Practice Manager. Phlebotomists Jackie Presho; Yvonne Allison; Claire Tose www. IntraHealth .co.uk Services provided by IntraHealth on behalf of NHS England Trusted to provide quality healthcare www.england.nhs.uk BOOKING A ROUTINE APPOINTMENT HOW TO RECEIVE MEDICAL HELP REPEAT PRESCRIPTIONS You can contact the surgery via telephone, face to Patients requiring repeat medication will be WHEN THE PRACTICE IS CLOSED face contact or Online services, including eConsult. If you become ill when the surgery is closed and given a repeat order form which will enable Our reception staff are trained in care navigation you feel it is an emergency, you can contact the them to re-order their prescriptions in the and are required to take basic details from the following: following ways: patient. On the day appointment requests go • Calling into the practice through our clinical triage system in which you will NHS 111 • Telephone during the hours of 10am-1pm receive a call the same day. You can still book If you need medical help fast but it’s not a 999 • Online pre-bookable appointments if required. emergency you can call 111 Please ask at reception for further details. Open 24 hours a day, 365 days a year ARRIVING LATE FOR AN APPOINTMENT Please ensure that you arrive on time for your REGISTERING AT THE PRACTICE 999 EMERGENCIES IntraHealth operates an appointment or you may be asked to re-book. For immediate life threatening emergencies, open list policy. continue to call 999 Registering or changing doctors is easy and takes only minutes. Please call into the practice CANCELLING APPOINTMENTS Please notify the practice as soon as possible if or register online via our website. you cannot attend your appointment, so that it PATIENT CONFIDENTIALITY can be offered to another patient. & DATA PROTECTION The practice is compliant with the Access to DISABLED ACCESS Medical Records Act 1990 and the Freedom of • Disabled toilet HOME VISITS • Wide doors for wheelchairs If you require a home visit from a doctor, please Information Act 2000. It is registered under the • Disabled parking bays inform the surgery Home visits Data Protection Act 1998. before 10.30am. should only be requested when the patient is too ill It also conforms to the Common Law Duty of We also have access to an interpreting service, to attend the Practice. The GP or nurse may phone Confidentiality and adheres to the NHS Code of either language (ethnic minorities) and BSL you first to assess the problem before visiting. Practice when sharing information between services Professionals in support of patient care. ONLINE SERVICES AVAILABLE CARERS SERVICE • Book and cancel appointments If you care for a relative or friend, please inform COMPLAINTS • Order repeat prescriptions We always aim for high standards. If you have the practice as we may be able to help you • View records any complaints please let the staff know so that access other local support services. we can help you. There is also a copy of the GP TRAINING PRACTICE STATUS We are proud to be a well-established training Complaints Policy available in reception. CHAPERONE SERVICE Trained chaperones are available. Please ask practice, helping qualified doctors, known as the GP/Nurse for this service. registrars, complete the final stages of their GP CHANGE OF DETAILS If any of your details change (i.e. your name, Training. address or contact number), please inform the REMOVAL OF PATIENTS We operate a on verbal CONSULT OUR DOCTORS ONLINE surgery straight away. zero tolerance policy Our eConsult service will let you: and physical abuse. Any patient who commits RESEARCH ACCREDITED PRACTICE an act of violence or behaves in a threatening • Request advice and treatment from our practice The practice is a research ready accredited online manner to staff will be removed from the practice working with the NIHR clinical research practice list. • Get self-help advice for hundreds of common network team. We have seen firsthand the conditions benefits it can bring in providing more tailored Please visit and click on our care for our patients. It also enables us to AMPLE FREE PARKING www.intrahealth.co.uk practice drop down. concentrate our research in the areas that affect our practice most so that we can make a tangible difference to how we provide care for patients.