The Business Report 2011-2012 Annual Review COLLABORATE in the CLOUD with MICROSOFT® OFFICE 365

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28958TEL Office 365 A4 Ad 4.indd 1 10/09/12 3:44 PM The Hunter Business Chamber Report on Hunter Business

Contents

President’s Message

Board of Directors a strong

CEO’s Report economy driven

Organisational Structure by a business community that The Work of the Chamber leads change. Financial Performance

Members of Committees

Members of the Chamber

Photographs by AJM Photography year in review 2011/12 | 1 Leading Business

Our region is underpinned by a very strong and diverse economy, driven by a business community that proudly leads change across a range of areas.

The past 12 months has presented many challenges and successes for business in the Hunter and the Chamber has been at the forefront of providing support and action when needed as well as facilitating and celebrating the wins with our community.

International market conditions have placed considerable pressure on some businesses and we acknowledge the need to help those organisations respond in environments where influences are beyond their immediate control but have significant impacts for their own employees as well as their supply chains. One of the things that The Chamber has worked closely and as part of a lead team, to provide assistance to Hydro Aluminium at Kurri Kurri after it sets the announced a future closure and immediate job losses, to minimise Chamber apart the impact to the many employees, contractors and suppliers who is its capacity have contributed to the Plant and its community. to understand While providing support to and meeting members’ needs, the change and Chamber has been hard at work developing solutions based approaches to issues of regional significance including defence to adjust and its related sectors, as well as issues around skills shortages so that the across a number of industries. best possible The Hunter is home to great business knowledge and expertise support systems and the Chamber invites and encourages participation by those are provided to specialists who can help us gain greater understanding of our regional capability and needs. In relation to the defence sector, members. the Chamber has been able to appoint a specialist to the Board of Directors and this knowledge and influence is already providing some great gains for planning in this area. I would invite you to read more about the work the The Chamber has also been active in matters of importance to Chamber has been involved all members, working to identify measures to address skills gaps in over the past financial year in the region. The formalisation of a long-standing and valued and would also like to take relationship through a Memorandum of Understanding with Hunter this opportunity to thank TAFE, has meant a more proactive approach to work in this area, the Chamber employees, for the benefit of small and large Hunter based businesses. committee members and my fellow board directors for A closer relationship with our 40 local chambers of commerce has their continued hard work and also been developed to provide more effective ways for Hunter commitment to the Chamber Business Chamber, and NSW Business Chamber as needed, to and the Hunter Region. assist with local issues that may benefit from a more collaborative approach and we look forward to further success with this Richard Anicich program. President

2 | year in review 2011/12 year in review 2011/12 | 3 Membership that represents a region

Over the past year the Chamber, together with our larger members have worked to identify ways in which the wider business THESE COMPANIES community can benefit from their collective and individual GENEROUSLY strengths. SUPPORT MANY

The Hunter Business Chamber established a three tier corporate ACTIVITIES FOR membership. FELLOW CHAMBER

As at 30 June 2012 the “Leader” group comprised NIB Health MEMBERS AND Funds, Centennial Coal, Coal & Allied (Rio Tinto), Newcastle THERE IS NO Permanent Building Society, ORICA Mining Services, Telstra, QUESTION OF THE Tomago Aluminium, Cobbora Holdings and Xstrata Coal. VALUE OF THEIR Our “Gold” members include Ausgrid, Austar Coal Mine, Eraring CONTRIBUTION Energy, Hunter Water Corporation, Macquarie Generation, Newcastle Newspapers, Arrium, Pacific National Coal, Port FOR OTHERS. Waratah Coal Services, The Kloster Group, the University of Newcastle and Wests Group Australia.

Joining these organisations at a “Silver” corporate level are AGL Hunter Gas Project, Ampcontrol, City of Newcastle, Dart Energy, Forgacs, Greater Building Society, Hunter Valley Training Company, McCloy Group, NBN Limited, Newcastle Port

4 | year in review 2011/12 Corporation, QR National Coal, Saddington Building Supplies, Sparke Helmore Lawyers and Hunter TAFE.

An alliance between the Chamber, Newcastle City Council and Hunter TAFE won a $1.2 million Energy Efficiency Information Grant that will help Hunter based small to medium businesses save money on their energy costs.

There is already a substantial degree of impact from increasing energy costs on Hunter businesses and our region has historic reliance on energy hungry industries. The grants were established to deliver information from trusted sources to small to medium business and community groups.

In 2011 the Hunter Business Awards took a significant step in its long term history and attracted a record number of 40 finalists. This set a scene for further growth in 2012 with even greater interest from sponsors and entrants in what has become Australia’s most prestigious regional business awards. These awards are part of a structured program through which the Chamber helps its members advance their business strategies.

Closely aligned are the regular Mining, Infrastructure and Business Development Forums that the Chamber hosts. These events provide opportunities for members to gain valuable insights and learnings from the many business leaders and specialists we are pleased to have as guest speakers.

The Chamber welcomed two Member Liaison Officers to our team who are working with members, particularly the small business sector, to provide fast and efficient connections to other members, services and events. It is a service that we are extremely proud to provide.

In 2011/12, more than 60 events were held, attracting more than 4,800 people. Events such as the New Member’s functions and the My Business is Your Business series continue to highlight the depth of the Chamber’s membership.

In the following pages of this report we outline how the Chamber and business has responded to the events and activities during the 2011-2012 financial year.

There are many complex issues surrounding business and the regional economy and I am pleased to be part of a Chamber that continues to find new ways to support the growth of our members and the wider business community.

Kristen Keegan CEO

year in review 2011/12 | 5 The Chamber Board of Directors

The members of the Chamber elect a Board of Directors to set policy and direct the affairs of the organisation. The elected directors are able to appoint directors who in their opinion add particular knowledge, skills and experience in areas that are important to members.

The elections occur every two years and were last held in October 2010. Board members as at 30 June 2012 are listed below.

Richard Anicich (President) Viv Allanson John Quaife Partner, Sparke Helmore CEO, Maroba Living Communities General Manager Aviation Solutions, BAE Industries

Alan “Ross” Taggart Katie Brassil (Senior Vice President) Group Manager, External Colin Scott Managing Director, Affairs, Centennial Coal Managing Director, Taggart Partners Frontline Hobbies

Jason Pauling Bob Hawes (Vice President) General Manager, Hunter Jonathan Vandervoort President, Development Corporation Chief Executive Officer, Hunter Business Charlestown Valley Coal Chain Coordinator Limited

Brett Derwin Ian Pettigrew (Immediate Past President) Managing Director, Pettigrew Bradley Wilson Business Development Family Funerals Managing Director, AOK Manager, Commonwealth Bank Health Pty Ltd

6 | year in review 2011/12 year in review 2011/12 | 7 The Chamber has long had a successful system of committees and task forces Chamber through which members’ issues are addressed. The Committees are: Committees • Defence Industry Committee: Chairperson Richard Anicich and Deputy Chair John Quaife • Regional Infrastructure Defence Committee: Richard Anicich Sparke Helmore Lawyers Chairperson Bob Hawes, Dusko Bajic Abigroup Contractors Deputy Chair Gillian Geraghty Eddie Bernard Hunter Economic Development Corporation

• Awards and Honours Gerry Bobsien University of Newcastle Committee: Ray Bowen Newcastle Airport Chairperson Brett Derwin Neville Boyes SMEC Australia Pty Ltd • Business Development Sub-Committee: Mike Calford University of Newcastle Chairperson Ian Pettigrew Brett Derwin Commonwealth Bank

The list of member companies Ian Dick Hunternet Co-operative Ltd and individuals who have Ken Ford Industry Capability Network (NSW) Ltd generously given their time, James Garvey Hunter Land energy and skills to serve on these committees and task Tony Grady Air Combat Group (RAAF Base Williamtown)

forces follow. The Board again Barry Hancock GHD thanks them on behalf of the Astrid Hartcher NSW TAFE - Hunter Institute business community of the region. Helen Harvey NSW TAFE - Hunter Institute

Debra Hescott NSW TAFE - Hunter Institute

Jenny Hoffman Frontline Safety

Andrew Justice Andrew Justice

Holly Kelly National Poly Industries Pty Ltd

Nick Killin GHD

Stephen King John Holland Construction & Engineering

David Langlois Air Combat Group (RAAF Base Williamtown)

8 | year in review 2011/12 Robert Macindoe Suters

Adam McDean Business Basics

Meegan McHugh Singleton Council

James McMahon Coffey Projects

Boris Novak C-E Solutions

Jacqui Payne HG Air Combat Group - RAAF Base Williamtown

Tristan Perez University of Newcastle

Jeff Phillips GH Varley

John Quaife BAE Systems

Matthew Sisley Sisley Clothing Australia

Steven Smith Advitech

Gillian Summers Forgacs

Victor Ugarte GH Varley

Sabrina Wild John Farragher Transport

Jamie Young Aurecon Australia Pty Ltd

Regional Infrastructure

Richard Anicich Sparke Helmore Lawyers

Dusko Bajic Abigroup

Eddie Bernard Hunter Economic Development Corporation

Len Blakeney MBA

Ray Bowen Newcastle Airport

Neville Boyes SMEC Australia Pty Ltd

Jim Clarkson Opus International Consultants

Frank Cordingley Newcastle City Council

David Crofts David Crofts Consulting

Belinda Crosbie Moray & Agnew Solicitors

Paul Delaney Parsons Brinkerhoff

Brett Derwin Commonwealth Bank

Brad Dixon RailCorp

Ben Doran AGL

Michael Dowzer Newcastle Port Corporation

Paul Dyson Newcastle Newspapers

Michael England ENSR Australia

Greg Essex RTA

Michael Flynn Parsons Brinckerhoff

James Garvey Hunter Land

Gillian Geraghty APP Corporation

Barry Hancock GHD

Wayne Harrison Truway GROUP

Bob Hawes Hunter Development Corporation

Peter Horn ENSR Australia

David Johnson RCA Australia

Andrew Justice Andrew Justice

year in review 2011/12 | 9 Kyle Loades Auto Advantage

Kelly Lofberg Cockatoo Coal

James McMahon Coffey Projects

Matthew McNamara McNamara Adams

Rob Monteath Monteath & Powys Pty Ltd

Keith Morgan Mountain Industries

Paul Muir Coffey Projects

Paul Murphy OAM Churchill’s Carpets

Jon Novoselac ENSR Australia

Rosi Okeno Southlake Business Chamber and Community Alliance

Jason Pauling Business Charlestown Inc

Ian Pedersen Pedersen Engineers

David Rose Suters

Patrick Smyth APP Corporation

Rosemary Thomson Newcastle University

Chris Turnbull Hunter Water Corporation

Glen Walker Lake Macquarie City Council

Mark Waugh Better Transport Futures Pty Ltd

Business Development Forum

Greg Colby Wesley Newcastle City Mission

Jayne Drinkwater Arion Systems

Kate Dunn Hunter Valley Events

Faith Eeson FOCCALE Safety Management

Clive Jones ActionCoach Business Coaching

Brigette Landy Forsythes

Ian Pettigrew Pettigrew Family Funerals

Narelle Redman Silveradoh Promotional Products Staff

The Chamber’s staff includes a team of specialised people who work to support business in the Hunter. They work as a cohesive link between members and the services and activities of the Chamber and its partner NSW Business Chamber.

Kristen Keegan CEO Erin Marney Operations Manager Sherynne Smith Member Liaison Manager (resigned July 2012) Nicola Read-Jones Member Liaison Officer Julie Wicks Member Liaison Officer page sponsored by Katherine Murphy Member Officer Leanne Murray Events & Marketing Co-ordinator Amy Morel Receptionist Tegan Parsons Administrative Assistant

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10 | year in review 2011/12 The business report Highlights 2011-2012

• July - Chamber co-hosted discussions with the Hong Kong Trade Development Council

• August - Professor Maree Gleeson named 2011 Business Person of the Year

• September – NSW Treasurer addresses Chamber members about the State’s Budget

• September – Job Futures Forum

• October – Chamber joins Defence Reserves Supportive Employers Program

• October - Three wise (Chair) men guest speakers at AGM

• November - New corporate membership program offered to members

• November - Manufacturing Industry Action Plan submission to NSW Government

• November - Provided submission to the inquiry into opportunity to consolidate tribunals

• November - Small business Commissioner visits Hunter

• December - Appointment of defence expert to Board

• December – Members celebrate Christmas at the newly opened Merewether Surf House

• January – Hunter Defence brand launches at Pacific 2012

• February - Show Holiday advocacy on behalf of Lake Macquarie business

• March - Hunter Business Infrastructure and Mining events attract new audiences

• March - MOU signed with Hunter TAFE

• May - Win $1.2 million Federal Energy Efficiency Grant

• May - Provide submission to support Port Waratah Coal Services Terminal 4

• June – Support of Rugby good for region

• June – Support new WorkCover laws a win for business

page sponsored by

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year in review 2011/12 | 11 page sponsored by

cobbora.com

12 | year in review 2011/12 The Work of the Chamber

Hunter Business Chamber is integral to the way in which business drives Australia’s most productive and innovative regional economy. The Chamber is the vehicle through which business lobbies, informs and networks.

Hunter Business Chamber represents the collective interests of its members by providing a range of services including government lobbying, advocacy and networking opportunities as well as workplace and business advice. There are also specific services, opportunities and products designed to assist individual members and the Chamber has a strong reputation for delivering these valuable resources to businesses in the region.

The Hunter is a unique and strong business region and the Chamber is committed to working for, and with all sectors, to ensure our region maintains its strength. Hunter Business Chamber is a unique organisation that combines the knowledge, expertise and skills of almost 900 local members.

Our members are represented in all of the 19 recognised Australian and New Zealand Standard Industrial Classification codes and include sole traders through to organisations with many thousands of employees.

250

200

150

100 Number of Members

Mining

Retail Trade Construction page sponsored by Manufacturing Other Services

Wholesale Trade

Education and Training

Arts and Recreation Services

Agriculture, Forestry and Fishing Financial and Insurance Services Public Administration and Safety Health Care and Social Assistance telstra.com.au Accommodation and Food Services Transport, Postal and Warehousing Administrative and Support Services

Rental, Hiring and Real Estate Services

Electricity, Gas, Water and Waste Services Information Media and Telecommunications year in review 2011/12 | 13

Professional, Scientific and Technical Services page sponsored by

pwcs.com.au

14 | year in review 2011/12 Lobbying – Business Issues

While the Chamber is ready to respond to unexpected matters it also conducts a planned strategy of lobbying, representation and advocacy on behalf of members. The Chamber has worked diligently over the past 12 months lobbying on the region’s behalf. Issues addressed included:

1. Infrastructure funding for the Hunter 2. Development of Defence Action Plan 3. Revitalisation of Newcastle CBD 4. Completion of the F3 to M2 link road 5. Construction of transport interchanges 6. Diversification of port trade 7. Fast tracking of NBN 8. Support for growth in the defence sector 9. Increased skills training 10. Quarantining of a transport corridor for the West Lake Macquarie rail line.

Over the past 12 months, the Chamber has represented business on the carbon tax in all forms of media, most notably in the lead up to the introduction of the legislation in parliament. They took every opportunity to share members’ concerns about the potential for the tax to restrict the operations of many larger organisations in the Hunter with consequential flow-ons for small to medium business.

The Chamber hosted a discussion on the carbon tax as part of the ABC television program ‘7.30 Report’ in the week prior to the release by the Government of the details of the tax. The key message raised by the Chamber was the flow-on effect of this tax to business. Chamber CEO Kristen Keegan emphasised the fact that the Hunter had been among the stronger performers in weaker national and state economies in recent years and was now expected to absorb a disproportionately high share of the national cost of addressing carbon management.

The Chamber also led a delegation to meet with Minister for Climate Change and Energy Efficiency, Greg Combet MP in October 2011 to discuss concerns about the global economy and the impact of the carbon tax locally. During this meeting, Chamber CEO Kristen Keegan stressed that the impact of this tax be minimized for businesses as we move towards a sustainable energy future.

In January, the President and CEO gave evidence before a NSW Parliamentary inquiry into the page sponsored by establishment of a consolidated Tribunal in NSW which could have an effect on the current operation of the Industrial Relations Commission in the Hunter. The Chamber’s evidence as to the importance of this function in the region was noted in a dissenting statement in the Committee’s report.

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year in review 2011/12 | 15 Advocacy Collaborative Work

The Chamber works at all The Chamber hosted a rare and construction, as well as levels of Government and gathering of key regional major individual projects such throughout the private sector stakeholders to discuss as the Glendale transport to lobby for and against priorities in a range of areas interchange, CBD revitalization issues that will impact on across the region. More and the Upper and Lower the economy and business than 30 leaders from the Hunter Planning Strategies. environment of the Hunter. Hunter, including politicians, industry, health and education Following this event the In 2011-12 the Chamber representatives, employer Chamber developed a new continued its advocacy and groups and trade unions approach to membership for lobbying for upgrading of were brought together by larger employer members’ the region’s infrastructure. the Chamber resulting in a companies. The Corporate This message was heard discussion on a range of Membership packages offer by the NSW Government these organsiations improved page sponsored by topics. This focus included which responded with the the introduction of the NBN access to each other, the creation of the special Hunter communications system, wider membership and to Infrastructure and Investment skills training in a number key stakeholders across the Fund. of sectors including health region and beyond through

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16 | year in review 2011/12 specially designed events and our region. To assist business Rates and charges promotional opportunities. with this, Hunter Business Governance Chamber and Hunter TAFE Development The Chamber’s Defence signed a Memorandum of Industry Committee Understanding (MOU) in a bid Business Issues (DIC) provided strategic to address the skills shortage State and Federal Taxes leadership in promoting and training needs of the Industrial Relations the Hunter’s capabilities, Hunter. This agreement was facilitating opportunities and formalised after the Chamber Energy lobbyinging parliamentary and coordinated meetings between Clean Energy Innovation Centre departmental personnel. GH Telstra and Hunter TAFE Varley secured a contract with that will see Telstra provide Submissions have included: the Department of Defence for traineeships for Hunter TAFE the supply of military shelter retail students. November 2011 assemblies and an extension Manufacturing Industry Action to supply vehicle modules Other issues that the Chamber Plan Submission for the Australian Army. The and its committees have Chamber also signed up worked on include: November 2011 to the Defence Reserves Inquiry into opportunity to Supportive Employer Program Infrastructure consolidate tribunals which supports employees Port and Airport November 2011 that are Reservists in the Electricity privatization page sponsored by Navy, Army and Air Force. LMCC March Show Holiday Local Government Skills shortage is an issue Law and order – including May 2012 across a range of industries in the Hunter Justice Precinct Port Waratah Coal Services Terminal 4 newportcorp.com

year in review 2011/12 | 17 Hunter Infrastructure Networking Forum NSW Treasurer, the Hon Mike Baird MP kicked off a new approach to the Hunter The Events Business Infrastructure Forum in September 2011. The Chamber invited the Treasurer to elaborate on how the NSW One of the Chamber’s most outstanding features Budget would affect business is it growing ability to attract a range of high in the Hunter. The Chamber, profile speakers. Its increasing profile as a quality in partnership with GHD, business forum has seen excellent participation presented this new series with more than 4800 people attending more than and set a path for high profile 60 events in the 2011/2012 year. speakers with increased attendance.

Other speakers included two of the Hunter’s leading infrastructure commentators.

page sponsored by Gary Webb from Newcastle Port Corporation and Tony Lobb from Forgacs Engineering discussed the

COLOURPAC.COM.AU

18 | year in review 2011/12 future of Australia’s first and related industries the to Ian Pedersen, Paul Murphy commercial port. They opportunity to hear directly OAM and Neville Sawyer AM outlined how the region can from the Government. This in acknowledgement of the build capacity to diversify monthly forum also attracted contribution these members port trade and port side John Lemberg, Chief make to the Hunter business activities, providing ongoing Executive Officer from Tomago community. opportunities for the Hunter Aluminium; Rob Henderson, business community. Chief Operating Officer , 2011 Award recipients: Ampcontrol; and Sue-Ern Hunter Business Mining Tan, Deputy Chief Executive 2011 Hunter Business Person Officer, NSW Minerals Council. of the Year The long-standing and very Professor Maree Gleeson, successful Hunter Business Hunter Business Director of Hunter Medical Mining events continued Awards 2011 Research Institute in 2011 and 2012 with 2011 President’s Award sponsorship support from More than 500 guests Newcastle Permanent Building Ampcontrol. attended the 2011 Hunter Society Business Awards which The Minister for Climate celebrated the outstanding Contribution to the Region Change the Hon.Greg achievements of businesses BHP Billiton Combet AM MP was keynote throughout the region. speaker at the July forum Awards were presented in 10 Small Business Excellence page sponsored by speaking about the Federal categories with an additional C-E Solutions Government’s carbon tax three Life Member awards. scheme. The forum provided Life Membership was given those from Hunter mining

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year in review 2011/12 | 19 Business Achievement Business Development Digital Communication (Joint winner) Forum Pegasus Management and The Chamber also continued Pace Setters (Mai Wel Ltd) The Chamber’s Business to provide a social networking Development Forum continues forum for members and the Young Achiever of the Year to be a popular event for wider Hunter community. The Rebecca Wilson members particularly those Linked-In forum is a source of in the small to medium information about Chamber Hunter Water Savers Award size enterprise sector. In activities and provides an Morisset Multi Purpose Centre 2011, the forum focused on opportunity for members and developing business through those interested in Hunter Excellence in Safety networks and connections business to make comment or PaQs – People and Quality with presentations from discuss issues of relevance. Solutions organisations including Hunter Water, Enigma, Shirlaws, State wide network Customer Service Yellow Pages, Mindswitch Newcastle Taxis Coaching and Change and Membership at Hunter Arion Systems. In 2012, the Business Chamber Environmental Sustainability forum featured presentations automatically gives Compass Housing aimed at helping member membership of the NSW organisations grow their Business Chamber – a state My Business is your business, manage people and wide progressive business Business change management. network with a wide range of contacts and representative Hunter Business Chamber’s Promotion power. My Business is Your Business networking event continued The Chamber’s effective Our relationship with NSW to be a favourite among network continues to allow Business Chamber, local members. On average more members to connect with Chambers and National than 80 member companies other members and the business bodies make our attended each of the nine wider business and general members part of one of events during the 12 month community. Australia’s most powerful period. Organisations from and effective voices that the fitness, business services, The Chamber has developed totals more than 10,000 manufacturing, retail and a range of networks and organisations. hospitality sectors teamed up tools that give members with organisations from the IT, access to quality promotional printing and finance sectors opportunities including: to open the doors of their businesses to fellow members. • Traditional mailing options and insert options to the Chamber’s event and publication mailouts

• Electronic mediums and page sponsored by member news bulletins

• Updated Chamber website with new member directory

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20 | year in review 2011/12 page sponsored by

pacificnational.com.au year in review 2011/12 | 21 Advice

Sound business advice is vital in today’s marketplace.

Publications

Chamber members receive both the Hunter Business Chamber’s publication, The Leader each month and the NSW Business Chamber’s magazine, Business Connect, keeping members up to date with legislation, business news, events and new members.

Over the 12 months of this report the Chamber produced 11 issues of The Leader that were distributed to about 2,500 people.

Each publication comprised 20 pages of news, comment and advice. More than 250 members’ news stories were covered with about 150 special feature stories from members’ companies that were tailored to specifically themed issues.

In February 2012, the Chamber moved to evolve the look and feel of the publication and with the support of The Newcastle Herald offset the cost of the publication through the sale of advertising. More than 120 organisations used The Leader to promote their marketing messages through advertising.

Business advice

Membership also grants Chamber members access to NSW Business Chamber’s Workplace Advice Line, 13 29 59.

More than 800 calls were made to the advice line to get specialist assistance on a range of issues including industrial relations, human resources, wages, leave and occupational health and safety matters.

New HR and WHS products assisted members to meet their obligations under the Fair Work System and the introduction of the new WHS legislation which became effective on 1 January 2012.

The products enable members to quickly and easily produce page sponsored by legally sound contracts, policies and critical correspondence. The comprehensive library of customisable documents is backed by a leading employment law firm, Australian Business Lawyers & Advisors.

newcastletaxis.com.au

22 | year in review 2011/12 Financial Performance

Financial Overview

HUNTER BUSINESS CHAMBER 2012 2011 $ $ Total Revenue 1,106,234 1,012,715 Operational Costs 1,062,462 968,425 Net (Loss)/Profit 43,772 44,290 Current Assets 1,259,965 1,145,095 Non-Current Assets 22,405 33,114 Current Liabilities 624,342 549,444 Non-Current Liabilities 3,529 18,038 Member Funds 654,499 616,727

For further financial information please visit our website www.hunterbusinesschamber.com.au to view the complete Financial Report for the year ended 30 June 2012, or call 02 4969 9600 to receive by post.

year in review 2011/12 | 23 Member Directory

Accommodation and Food Services Scratchleys Pty Ltd 02 4929 1111 Shoal Bay Resort and Spa 02 4981 1555 AHA Newcastle Sub-Branch 0418 498 289 Silo Restaurant & Lounge 02 4926 2828 Avondale Retirement Village 02 4977 0000 The Kent Hotel 02 4961 3303 Boulevard On Beaumont 02 4940 0088 Travelodge Newcastle 02 4926 3777 Cabins In The Clouds 02 4938 8271 Wests Convention Centre 02 4935 1165 Caves Beachside Resort 02 4980 9999 Wests Gateway Conference 02 4935 1300 Chateau Elan At The Vintage 02 4998 2500 Centre, Mayfield Hunter Valley Wests Group Australia 02 4935 1200 Chifley Apartments 02 4910 4910 Wests Nelson Bay 02 4981 1344 Crowne Plaza Newcastle 02 4907 5000 Deck 56 02 4945 5777 Harbourview On Queen's Wharf 02 4926 2999 Administrative and Support Services Ibis Newcastle 02 4925 2266 A4e Pty Limited 0413 242 224 Juicy Beans Cafe 02 4929 4988 Adecco 02 4920 4500 Mercure Charlestown 02 4943 8899 Advanced Personnel Management 02 4946 2111 Mercure Resort Hunter Valley 02 4998 2000 Advector Consulting Pty Ltd 02 4958 9330 Garden Angelic Events & Design Pty Ltd 1300 760 460 Merewether Surfhouse 02 4918 0000 Beilby Consulting 02 4963 3910 Motto Farm Motel Pty Ltd 02 4987 1211 C & S Steam Cleaning 02 6541 4022 Newcastle Club 02 4929 1224 Castle Personnel Services Ltd. 02 4014 2222 Novotel Newcastle Beach 02 4032 3700 Complete Staff Solutions 02 4941 9800 Oma's Kitchen 02 4927 5151 Effective Workplace 02 4920 8880 One Mile Beach Holiday Park 02 4982 1047 Engineers and Managers Australia 02 4940 4100 One-O-One Coffee House & 02 6572 1990 Pty Ltd Homewares Gail Whipper Recruitment 02 4962 1877 Panthers Group 02 4926 6200 Get Smart Sales Solutions 02 4920 9167 Peppers Anchorage 02 4984 2555 Graffiti X 02 4940 8366 Quality Hotel Apollo International 02 4943 6733 GWG Partners 0418 490 801 Quality Hotel Noah's On The 02 4929 5181 Hall Chadwick 02 4969 5521 Beach Hays Personnel Services 02 4925 3663 Quality Inn Charbonnier Hallimarr 02 6572 2333 Howard James Career & 02 4001 0997 Quaywest Resort Magenta Shores 02 4352 8100 Recruitment Services Pty Ltd page sponsored by Quest Apartments 02 4928 8000 Hunternet Co-operative Ltd 02 4908 7380 Rumo Pty Ltd 02 4927 8855 Jobfind Centres Australia Pty Ltd 02 4908 7400 Rustica Newcastle Beach 02 4929 3333 (Newcastle) Sala's Function Centre 02 4954 6136 Joblink Plus 0408 216 666

arrium.com

24 | year in review 2011/12 Keith Barbour 02 4959 5625 Balance Health Clubs 02 4903 6200 Laurie Molyneux 02 4962 2301 East Maitland Bowling Club 02 4933 7533 Leading Value 02 4956 8816 Event Cinemas 02 4956 9331 Lee Shearer & Associates 02 4962 3377 Hunter Region Botanic Gardens Ltd 02 4987 1655 Management Group Services 1300 794 936 Hunter Sports Group 02 4979 7623 Mission Australia Employment 02 4918 4100 Hunter Wetlands Centre Australia 02 4951 6466 Solutions Kahibah Sports Club 02 4943 2987 Newcastle City Business Centre 02 4910 4000 Newcastle Cruising Yacht Club 02 4940 8188 Newcastle Cleaning Co Pty Ltd 02 4965 4544 Newcastle Entertainment Centre 02 4921 2100 NSW Rural Doctors Network Ltd 02 4924 8031 Newcastle Golf Club 02 4928 1365 Opus International Consultants 02 4907 7600 Newcastle Jockey Club Limited 02 4961 1573 (NSW) Pty Ltd Pacific Dunes, Port Stephens 02 4916 0500 Pathways Employment Services 02 4960 8555 Pulse Climbing 02 4023 4743 Pegasus Management Pty Ltd 02 6571 8888 Reading Cinemas Charlestown 02 4032 1150 People Resourcing 02 4967 3244 South Newcastle Rugby League Club 02 4963 1120 peoplefusion 02 4929 1666 Tantrum Theatre 02 4929 7279 Perform HR 1300 406 005 The Forum - Sports and Aquatic 02 4921 7001 Peterkin Consulting 02 4933 3802 Centre Prospect Consulting 02 4921 8500 Vintage Golf Operations Pty Ltd 02 4998 2226 Recruit Now Pty Ltd 1300 938 291 Webb's Gallery 0410 779 407 Retain HR 02 4936 6537 Salvation Army Employment Plus 02 4944 3500 Construction Skildare 02 4925 7740 Sunseeker Holidays 02 4952 7350 AdtechEco 02 4962 2466 The ORS Group 02 4322 4644 Aggreko 02 4949 4600 Travelworld on King 02 4929 8600 AJ Edden Pty Ltd 02 4968 5555 Trish Sellars Cleaning & Support 02 6571 2211 Australia Wide Fire Supplies 02 4954 0333 Services Banlaw Pty Ltd 02 4922 6300 Urban Contractors 02 4961 6950 Bass Floor Company (Newcastle) 02 4951 6166 Workpac Industrial 02 6571 8914 C&W Constructions Pty Ltd 02 4925 7777 WorkPac Industrial Newcastle 02 4927 7722 Conaghan Civil Pty Ltd 02 4956 1066 DARACON Group 02 4903 7000 Agriculture, Forestry and Fishing Darrall Gibson & Sons Plasterers 02 4962 4822 Pty Ltd Aquabait Pty Ltd 02 4973 5505 Davicom 02 4922 0110 Bunna Bunoo Olive Grove 02 4938 8086 Doito Pty Ltd 02 4927 6688 Commercial Fishermen's 02 4965 4221 Form 1 Fire Protection Pty Ltd 02 4948 2933 Co-operative Limited Freedom Pools 02 4325 0813 Marmong Point Marina 02 4958 3333 page sponsored by Ganellan Pty Ltd 02 9555 2444 Graph Building 02 4935 9400 Arts and Recreation Services Harvest Pools 02 4928 3333 Australian Rugby Union 02 8005 5623 Hunter Development Corporation 02 4904 2750 qrnational.com.au

year in review 2011/12 | 25 Hunter Land Pty Ltd 02 4966 4966 Career Links 02 4956 8468 Jim Gauld's Building Company 02 6571 1455 Careers Australia Institute of Training 02 4967 9200 Pty Ltd China Lingua 02 8006 5018 John Holland Construction & 02 4929 2633 CTM Training Solutions 02 6574 6565 Engineering Electro Group 02 4960 8466 KCL Sports 02 4944 9188 Firstchance Inc 02 4921 6268 Lake Macquarie Sheetmetal Pty Ltd 02 4957 0949 FOCCALE Safety Management 02 4968 2199 Lake Maintenance 02 4351 7477 GradSchool 02 4921 8856 Macquarie Designer Homes 02 4903 8222 HGT Austrailia, T/as Novaskill 02 6575 3700 MRC Piping Systems Australia 02 4955 0622 Hunter Care Ltd 02 4958 6766 Mullane Maintenance 02 4960 8999 Hunter Community College 02 4952 9115 National Buildplan Group Pty 02 5524 0700 Incorporated Limited Hunter TAFE, Campus Director's 02 4930 2833 Newcastle Coal Infrastructure 02 4920 3900 Unit, Hunter Group Hunter Valley Grammar School 02 4934 2444 Newcastle Fire Extinguisher 02 4957 4054 Service Pty Ltd Hunter Valley Training Company 02 4932 4222 Pty Ltd PD Bulbeck Pty Limited 02 4961 3011 Icon Business Group 02 4032 1851 Premier Concrete (NSW) Pty 02 4951 4477 Limited Ignite Your Business Mojo 02 4968 8473 Quintaz Pty Limited 02 4937 1077 Integrated Care & Management 02 4956 0560 Training Regional Business Development 02 4001 0180 Solutions Jobquest 02 4960 9024 Saddingtons Building Supplies 02 4978 6333 Lioncrest Education Pty Ltd 02 4991 2874 Southeron Transport Pty Ltd 02 4976 2065 MAS National 02 4968 4136 Specialised Geo 02 4934 2040 MEGT 02 4969 8099 Steve Hughes Air Conditioning & 02 4940 0919 MEGT Australian Apprenticeship 02 4961 8888 Refrigeration Centre TCM Civil 02 4975 3219 MIGAS Apprentices & Trainees 02 4934 4000 Thiess Pty Ltd 02 9332 9444 Mind Switch Coaching 02 4009 1820 Tozer Air Conditioning Unit Trust 02 4951 4522 Newcastle Grammar School 02 4929 5811 Westrac Pty Ltd 02 9840 4600 Novaskill 02 4906 6700 Yarrum House & Land 02 4998 6992 PAQS People and Quality 02 4949 4500 Solutions Pty Ltd Passionate People Institute 02 4929 5888 Education and Training Passmores' Foundation Ltd 02 4926 1577 ABLAC 02 4969 9663 Pinnacle Team Events 02 4962 5034 Apex Training Solutions P/L 02 4976 3330 Priority Management NSW 02 4944 2067 Applied Training Solutions 02 4929 4596 Response Employment 02 4965 3119 Austraining Business Institute 1300 302 606 Singleton High School 02 6571 1199 page sponsored by Australian Institute of Company 02 8248 8420 Smart Training and Consultation 02 4928 3310 Directors Group AVM Safety Solutions 02 4952 5005 State Training Services 02 4974 8570 Beauty Therapy College of 02 4934 8111 TAFE NSW 02 4979 1615

eraring-energy.com.au Australia

26 | year in review 2011/12 TAFE NSW - Hunter Institute 02 4923 7567 Commonwealth Bank 02 4911 0603 The Royal Life Saving Society Aust 02 4929 5600 Commonwealth Bank of Australia 02 4911 0715 - Hunter Region Office Community Mutual Group - Hunter 02 6571 1596 Transqual Pty Ltd 02 4962 2707 Mutual Credit Union University of Newcastle 02 4921 5101 Companion Credit Union 13 16 09 Vocational Institute of Australia 02 4950 4744 Credit Manager At Call Pty Ltd 0407 630 006 WEA Hunter 02 4925 4200 Employers Mutual Management 02 4969 0204 Fiducian Financial Services 02 4940 0488 Electricity, Gas, Water GIO Singleton 02 6571 3760 and Waste Services Greater Building Society Ltd 02 4921 9964 Holiday Coast Credit Union Limited 02 4932 2650 AGL Hunter Gas Projects 02 9921 2617 Hunter Financial Planning P/L 02 4943 4876 AGL Upstream Investments 0439 014 036 I-Group Financial Planning 02 4962 5800 Air Liquide Australia Ltd 02 4949 1700 Insurance for Living Pty Ltd 02 4925 6125 Ausgrid 02 4951 9555 Inverclyde Bookkeeping 02 4981 0773 Blue Diamond Energy Solutions 02 9975 2061 JSA Group 02 4908 0999 Brian Clulow Industrial Pumping 02 4954 2020 Kilpatrick Lake Mackenzie 02 4908 0400 DART ENERGY Ltd 02 9146 6337 Macmillans Waller Fry 02 4933 5355 EnviroPacific Services Pty Ltd 02 4961 7100 Markey Insurance Brokers 02 4925 6555 Eraring Energy 02 4973 0700 Medibank Private 0458 000 792 Hunter Irrigation & Water Solutions 02 4933 3111 MGA Insurance Brokers Pty Ltd 02 4958 5757 Hunter Ports 02 4940 4401 Mortgage Choice Charlestown 02 4943 9705 Hunter Water Corporation 1300 657 657 Myles Bookkeeping Services 0437 421 500 Macquarie Generation 02 4968 7499 National Business Banking Centre 02 4979 7830 Murphy Plumbing 02 4963 3922 National Stock Exchange of 02 4929 6377 Pump & Power Solutions Pty Ltd 0428 212 930 Australia Limited The Mobile Shredding Company 02 4957 9903 Newcastle Permanent Building 13 19 87 Society Limited Financial and Insurance Services NIB Health Funds Limited 02 4914 1702 NRMA Motoring & Services 02 4941 0899 Abrams Accounting Services 02 6571 2222 NSF Super 1800 025 241 Advisory Group 02 4969 1900 OAMPS Insurance Brokers Ltd 02 4979 3333 Allianz Australia 1300 130 664 Ord Minnett Ltd 02 4910 2400 ANZ Business Banking 02 4962 0287 PSC Newcastle Insurance Brokers 02 4925 9800 Aon Risk Services Australia Limited 02 4920 3700 PSI Group 02 4904 8566 AUSCOAL Superannuation 1300 287 262 Ryan Ansell Investment Solutions 02 4954 3317 Australian Financial Risk 02 4927 0001 Management Smartline Personal Mortgage 02 4956 4462 Advisers AustSafe Super 0419 601 908 State Custodians Mortgage 1300 654 617 page sponsored by Avenue Capital Management 02 4969 7750 Company Bank West 02 4903 3610 Suncorp Metway Limited 02 4032 1008 Bankwest Charlestown 0457 530 482 Suncorp/AAMI 02 4904 7829 BBN Asset Management 02 4940 4630 autoadvantage.com.au

year in review 2011/12 | 27 Teachers Health Fund & Teachers 02 4918 1300 LIFESPRINGS Mineral Products P/L 02 9958 2858 Eyecare Lifestyle Solutions Aust Ltd 02 4014 7800 The ARMS Group Pty Ltd 02 4926 2499 M.I.R Drug & Alcohol Services 1300 647 327 The Investment Shop 02 4946 2955 Mai-Wel Limited 02 4932 8599 Westpac Bank 02 4904 7133 Maroba 02 4935 0300 Westpac Banking Corporation 13 20 32 National Heart Foundation Of 02 9219 2444 Australia - NSW Division Health Care and Social Assistance Novacare 1300 363 654 Ostara PRA 1300 334 497 Advanced Physiotherapy and 02 4954 5330 Injury Prevention Pacific Smiles Group 02 4930 2000 Aesthetic Prosthetics Pty Ltd 02 4950 1133 Rehabilitation Concepts Pty Ltd 02 4962 4447 Anglican Care 02 4958 0000 Ronald McDonald House 02 4921 4754 Atune 02 4954 4511 RUSH Mentoring Services - Hunter 02 4922 6812 Region AusPsych NSW Pty Limited 02 4926 1688 Samaritans Foundation 02 4960 7100 Australian Red Cross Blood Service 02 4907 7744 Soul Cafe 02 4926 1943 Baptist Community Services NSW 02 9023 2500 & ACT Susan K. Walton - Optometrist 02 4926 4799 Bonnells Bay Nutrition 0411 274 822 The Breast Centre 02 4942 2600 Broadmeadow Medical Centre 02 4950 9255 The Smith Family 02 9895 1210 Calvary Mater Newcastle 02 4921 1211 Total Balance Chiropractic 02 4969 2886 Camp Quality Newcastle 02 4947 8311 Westpac Rescue Helicopter Service 02 4952 0000 Carpenter Court 02 4963 4300 Wheeling and Able 02 4962 2042 Carrie's Place 02 4934 2585 Witmore Enterprises Incorporated 02 6572 2578 Centrelink - Charlestown 02 4974 3623 Workplace Physiotherapy 02 4985 1808 Compass Housing Services 02 4920 2622 CRS Australia 02 4974 3250 Information Media and CS Health 02 4948 3100 Telecommunications Delando Corporation Limited 02 4968 1969 2HD/NEWFM 02 4967 6111 Eastern Surgical Services 02 4032 8777 Channel Ten Newcastle (Northern 02 4940 5300 Endota Spa 02 4926 5999 Rivers Television) Ethos Health 02 4940 8511 Chilli Telecommunications Pty Ltd 1300 499 599 Fitness Physiotherapy 02 4963 1140 Edge 02 8962 2625 House With No Steps 02 4941 8100 Fairfax Regional Printers 02 4935 7435 Humanomics 02 4965 8199 Hunter Business Publications Pty Ltd 02 4926 3667 Hunter Breast Cancer Foundation 02 4950 9124 Hunter Document Management 02 4952 7777 Hunter Imaging Group 02 4923 0400 NBN Limited 02 4929 2933 Hunter Prostate Cancer Alliance 02 4968 9455 Newcastle Newspapers Pty Ltd 02 4979 5000 page sponsored by Hunter Urban Medicare Local 02 4925 2259 OAS Technology Group 02 4940 1800 Kevin O'Brien Optometrist 02 6572 2934 PRIME7 02 4952 0500 Leukaemia Foundation 02 4960 9828 Radio Hunter Valley P/L 02 6543 1588 Life Without Barriers 02 4033 4500 Radio Newcastle Pty Ltd 02 4942 1433 theherald.com.au Lifeline Newcastle & Hunter 02 4940 2000

28 | year in review 2011/12 Social Life Magazine 02 4013 1240 Edgeworth Furniture 02 4964 8333 Telstra Business 02 4985 8911 Endeavour Industries Limited 02 4990 2600 Telstra Business Centre Hunter 1300 740 000 Filter Technology Australia Pty Ltd 02 4966 1833 The Post Group of Newspapers 02 4961 0310 Forgacs Engineering Pty Ltd 02 4978 9100 Utilise IT Pty Ltd 02 4925 7727 Frost Catering Equipment Pty Ltd 02 4952 0400 Fuchs Lubricants (Australasia) Pty Ltd 03 9300 6400 Manufacturing GH Varley Pty Ltd 02 4964 0400 Goninan Holdings 02 4985 9711 Adina Vineyard 02 4930 7473 Greg Tapp Printing 02 4960 0700 Air & Electric Tool Polylok Products 02 4942 2992 H&M Manufacturing Pty Ltd 02 4962 2444 Alan Steggles Produce Pty Ltd 02 4967 6144 Hammersley Products (Aust) Pty Ltd 02 4928 2955 Allandale Winery 02 4990 4526 Harwel Lifts Pty Ltd 02 6558 9977 Allweld Services 1300 663 888 Hatch Associates 02 4968 6868 Alsco Newcastle 02 4956 6544 Hetronic Australia 02 4966 1281 AMPCONTROL Pty Ltd 02 4961 9000 Hi Point Windows 02 4954 7466 AOK Health 02 4963 9555 Hi-Vis Signs & Safety 02 4920 2700 Arrium 02 4935 5555 Hungerford Hill Wines 02 4998 7666 Audrey Wilkinson Vineyard 02 4998 7411 Hunter Industrial Ceramics Pty Ltd 02 4961 0525 BAE Systems 02 4928 9200 Hunter Liftrucks Pty ltd 02 4967 4622 BG & E Infrastructure 02 4902 3000 Hunter Valley Building Supplies 02 4966 4488 BHP Billiton Limited 02 4940 6201 Hunter Valley Glass & Windscreens 02 6572 1788 Bimbadgen Estate 02 4998 4600 Pty Ltd Brent and Warburton Pty Ltd 02 4964 8600 Hyden Engineering Pty Ltd 02 4932 0111 Broadley Signs 02 4953 9554 Hyder Consulting 02 4925 8900 Brokenwood Wines 02 4998 7559 Industrial Galvanizers (Newcastle) 02 4967 9000 Caltex 02 4902 9309 Integra Packaging NSW Pty Ltd 02 4421 2935 Cargill Australia Limited 02 4920 0100 James Estate Wines 02 6547 5168 Cavotec Australia Pty Ltd 02 4956 5788 Jennings Print 02 4933 5735 Chapman & Slattery Machinery Sales 02 6572 1112 Jurox Pty Ltd 02 4931 8200 Civico Manufacturing Pty Ltd 02 4967 2044 Langford Windows 02 4953 5000 Classic Blinds & Shutters 02 4954 3870 Lindeman's 02 4993 3700 Coal & Allied 07 3029 1168 Lovells Technology 02 4940 8828 Combustion Instrumentation Pty Ltd 02 4960 8833 Maddison Safety Pty Ltd 02 4954 7544 Cotton's Glass & Aluminium Pty Ltd 02 4955 9152 Maintenance and Project 02 6571 1537 Cummins Engine Company 02 4964 0933 Engineering Custom Chemicals Pty Ltd 02 4964 8241 Margan Family Winegrowers 02 6579 1317 Custom Transportable Buildings 02 4928 2211 Martensite Australia Pty Ltd 02 4985 9700 MC Fabrications Pty Limited 02 4960 1671 D&N Engineering Supplies Pty Ltd 02 4952 6344 page sponsored by Delnorth Pty Ltd 02 4966 8655 Melvelle Equipment Corp Pty Ltd 02 4969 3533 Downer Rail 02 4902 5500 Metal Services Australia Pty Ltd 02 4966 1932 Draytons Family Wines 02 4998 7513 Metroll Pty Ltd 02 4954 5799

E M Signs 02 4968 1212 Milltech Pty Ltd 02 4964 0100 harriswheeler.com.au

year in review 2011/12 | 29 Mistletoe Wines 02 4998 7770 Tulloch Wines 02 4998 7580 Modcoms Voice Data Mobility Pty Ltd 02 4949 2222 Tyrex Solutions 02 4956 6860 More Business Online 02 4906 1766 Tyrrell's Vineyards Pty Ltd 02 4993 7000 Mount Pleasant Wines (McWilliams 02 4998 7505 Universal Water Recycling 02 4991 7484 Wines Pty Ltd) Wallerby Mining Products 02 4967 7358 National Poly Industries Pty Ltd 02 4932 2100 Weathertex 02 4980 3100 NCP Printing 02 4926 1300 Westlakes Trophies Framing & 02 4959 2207 Newcastle Embroidery Specialists 02 4966 0433 Engraving Newcastle Hi-Tensile Bolt Co Pty Ltd 02 4968 9101 WHO Printing & Presentation 02 4915 3050 Services Newcastle Photo & Art 02 4950 2794 Winning Blinds Pty Limited 02 4956 5777 Newcastle Stainless Pty Ltd 02 4965 3633 Wyndham Estate 02 4938 3444 Newcastle's Pudding Lady Pty Ltd 02 4956 6400 Xstrata Coal (NSW) Pty Ltd 02 4925 6400 Novocastrian Print Management 1300 666 922 NSAA - Juice Plus+ 02 4963 0000 PCWI Pty Ltd 02 4954 3900 Mining Pepper Tree Wines Pty Ltd 02 4998 7539 Austar Coal Mine 02 4993 7200 Pirtek (Newcastle) Pty Ltd 02 4954 5933 BIS Industries 02 4966 1544 Polypipe 02 4959 1087 Capability Resources 02 6572 2332 Port Stephens Wines 02 4982 6411 Centennial Coal Co Ltd 02 4935 8960 Pulse Mining Systems 02 4922 2000 Coal & Allied Operations 02 6570 3611 Puzzle Precision 02 4954 3933 Cobbora Holding Company Pty Ltd 02 4924 3600 Quad Electrical Pty Ltd 02 4961 5976 Cockatoo Coal Limited 02 4929 3926 Quarry Mining & Construction 02 4966 5028 CQMS Razer 02 4985 9000 Equipment Pty Ltd Hughes Drilling Ltd 1300 336 766 RapidClean Newcastle 02 4908 2333 Hunter Valley Coal Chain 02 4910 3500 R & D Technology 02 4014 9000 Coordinator Limited Rundles Tailoring Pty Ltd 02 4940 8382 IMP Pty Ltd 02 4932 5783 Scooters & Mobility 02 4962 4007 Michael Kevin Johns 02 4963 5446 Sedgman Limited 02 4989 3100 Noble Engineering Services Pty Ltd 02 4914 0800 SLE Industrial Supplies Pty Ltd 02 4964 1500 Noble Resources International 02 4925 2166 Australia Pty Ltd Snap Printing Newcastle 02 4926 2676 NSW Minerals Council 02 8202 7203 SR Horder & Son Pty Ltd 02 4932 8249 NuCoal Resources NL 02 4974 5700 Stewart and Heaton Clothing 02 9772 3815 ORICA Mining Services 02 4939 5100 Structural Concrete Industries 02 4950 6266 (Aust) Pty Ltd Rutherford Cable Repairs Pty Ltd 02 4932 7200 Sunlea Investments Pty Limited 02 4947 7288 UGM Engineers Pty Ltd 02 4941 7500 Supaloc 02 4913 7888 Xstrata Coal NSW Pty Ltd 02 6570 2416 Tecom Australia Pty Ltd 02 4952 2717 page sponsored by The Bloomfield Group 02 4930 2600 Other Services The Jewellery Affair 02 4962 3111 Business Charlestown Inc 0411 222 429 Tomago Aluminium Company Pty 02 4966 9669 Cardiff Business and Industry 02 4956 8066 Limited Group gcsarms.com Tower Estate Pty Ltd 02 4998 4984

30 | year in review 2011/12 Catholic Diocese of Maitland - 02 4979 1167 New South Wales Indigenous 02 4932 7722 Newcastle Chamber Of Commerce Cessnock Wine Country Chamber 0428 295 678 Newcastle & Hunter Junior 02 4935 3500 Of Commerce Chamber church180 Inc 02 4927 1888 Newcastle Master Builders' 02 4953 9400 Association Conservation Volunteers 02 4926 2103 Newcastle NOW 02 4929 4644 CPA Australia 02 9375 6200 Newcastle Police & Community 02 4961 4493 David Lloyd Funerals 02 4957 0237 Youth Club Dungog District Chamber of 0438 510 950 Newcastle Regional Show 02 4961 2085 Commerce Odour Control Systems (Aust) Pty Ltd 02 4907 8200 Gary Cox Investigations 1300 883 242 Pettigrew Family Funerals 02 4951 1166 Gloucester Chamber of Commerce 0408 445 326 & Industry Incorporated Pride Dry Cleaning & Laundry P/L 02 4961 2585 God's House 02 4947 8781 Priority Relocations 0407 822 533 Hamilton Business District 02 4926 3500 Raymond Terrace Business 02 4983 8888 Committee Association Inc Heal For Life 02 4998 6003 Real Estate Institute of NSW 02 4928 7400 (Newcastle Branch) Hunter Animal Rescue 02 4034 9113 Scone Chamber of Commerce & 02 6545 9188 Hunter Chefs & Co 0402 693 360 Industry Hunter Lasertek 02 4954 2200 Sheer Elegance (NSW) Pty Ltd 02 4942 2872 Hunter Manufacturing Awards 0438 242 899 Simon Taylor Plant Repairs 02 4987 4544 Hunter Melanoma Foundation 02 4985 0103 Singleton Chamber of Commerce 02 6571 8888 Hunter Region Business Enterprise 02 4936 2557 & Industry Centre Solar Sailor Holdings Ltd 02 9924 6400 Hunter Valley Wine Industry 02 4991 4533 Southlake Business Chamber & 02 4973 3483 Association Community Alliance Kurri Kurri District Business 02 4936 2557 Swansea Chamber of Commerce 02 4971 6282 Chamber Inc Tat Me Up! Air Brush Tattoos 0431 723 451 Lions Australia 02 4940 8033 The Anglican Diocese of 02 4926 3733 Love Your Car 0401 199 537 Newcastle Maitland Business Chamber 02 4934 3343 The Business Centre 02 4925 7700 Maitland Diesel Service 02 4015 5000 The Cancer Council - Hunter & 02 4923 0700 Mandurah-Hunter Indigenous 02 4932 7722 Central Coast Business Chamber The Rotary Club Of Newcastle 02 4903 3610 Medowie and Williamtown 02 4981 7139 Harbour Inc Business Association Toronto Chamber of Commerce & 02 4950 5216 Member for Charlestown 02 4942 1242 Industry Inc Mission Australia 02 4033 4901 Tourism Hunter Inc. 02 4978 4000 Mission Australia Employment 02 6575 5300 Variety, the children’s charity of 02 4965 4911 Solutions Singleton NSW – Newcastle Region

Muswellbrook Chamber of 02 6541 1285 Warners Bay Chamber of 0458 549 222 page sponsored by Commerce & Industry Inc Commerce Myall Coast Chamber Of 02 4919 7750 Wesley Newcastle City Mission 02 4961 1661 Commerce and Tourism Inc Nelson Bay & District Business 02 4984 4751

Chamber maroba.com.au

year in review 2011/12 | 31 Professional, Scientific Chaos2Control 0417 683 546 and Technical Services Charlestown Forum Pty Ltd 02 4926 4888 10X Newcastle 02 4942 0200 Charlestown Law Firm 02 4942 1212 A Life Recording 02 4963 7726 Cleo Consulting Pty Ltd 02 4023 8076 Abigroup Contractors 02 4028 6690 Climax Business Strategies 02 4040 9999 Chartered Accountants Accounts OnSite 02 4947 8750 Coffey Environments 02 4016 2300 ACS (Atlas Cleaning & Security) 02 4365 4420 Coffey Geotechnics 02 4016 2300 Action Coach 02 4929 7082 Coffey Projects 02 4924 8400 Action Coach Business Coaching 02 4976 3266 Colmine Consulting Pty Ltd 02 4930 7130 Acumon 02 4931 1100 Colourpac Pty Ltd 02 4957 7714 Addison Partners Pty Ltd 02 4995 7300 Concept Creative Communications 02 4960 1111 Advitech Pty Limited 02 4924 5400 Pty Ltd ADW Johnson 02 4978 5100 Conco Systems Pty Ltd 02 4987 7200 AECOM Australia Pty Ltd 02 4911 4900 Cragg Braye & Thornton 02 6571 2918 AJM Photography 02 4957 3777 Crosbie Warren Sinclair 02 4923 4000 Al's OH&S Pty Ltd 0416 017 899 Cutcher & Neale 02 4928 8500 AltusQ 02 4963 7727 Dalton Business Systems 0402 281 146 Andor Systems (Aust.) Pty Ltd 02 4941 0922 David Le Marchant 02 4963 1398 Andrew Justice 02 4929 4020 David O'Brien and Associates 02 4958 1829 APP Corporation 02 4928 7600 De Witt Consulting 02 4942 5441 Apptonik 0432 765 004 Denis Edwards & Associates Pty Ltd 02 4945 1437 Arion Systems 02 4949 7300 Denton Engineering & Hydraulics 02 4964 4295 Artbeat 02 4962 1855 Pty Ltd ATB Morton P/L 02 4961 6822 Doyle Partners 02 4929 5400 ATSA Defence Services 02 4964 3500 Eclipse Media and Events 02 4961 3200 Aurecon Australia Pty Ltd 02 4941 5415 EcoBiological 1300 881 869 AW Workwise 02 4948 5455 Ecotone Ecological Consultants 02 4968 4901 Pty Ltd Baker Love Lawyers inc. Rutter 02 4951 2146 Morgan EDC Consultants 02 4927 6969 BeConsulting 02 9238 4258 EFINITY Consulting 02 4944 2070 Berryman Partners Lawyers 02 4943 3988 EJE Architecture 02 4929 2353 Bilbie Dan Solicitors & Attorneys 02 4929 5511 Emery Partners 02 4969 3244 Bizsmart Business Brokers 02 4943 2976 engineroom design co. 02 8218 2148 Bottomline Consultants 02 4959 6499 Enigma 02 4926 4999 Braye Cragg Solicitors 02 4926 2955 Enterprise Connect (NSWBC) 02 4969 9662 Brennan IT 1300 500 000 Evolution Business + Personal 02 4954 6928 Advisers Business Growth Centre 02 4942 3133 Farrow Wyatt 02 4931 6000 page sponsored by Business Insider 02 4961 1277 Forsythes 02 4926 2699 BusinessBasics Australia Pty Ltd 1300 919 515 Frontline Safety Australia Pty Ltd 02 4945 9490 Catherine Henry Partners 02 4929 3995 FutureBrite 02 4958 8588 C-E Solutions 02 4981 9744 taggart.com.au Genesis HR Pty Ltd 02 4969 8091

32 | year in review 2011/12 GHD Pty Ltd 02 4979 9999 McClintock Lawyers 02 4992 1003 Godden Mackay Logan 02 9319 4811 McCosker Partners 02 4926 3433 Graham A Brown & Associates 02 4927 8500 McCullough Robertson 02 4924 8900 Green Chilli Marketing Pty Limited 1300 884 356 McGregor & McGregor 02 4929 3266 GreenBizCheck 0423 333 058 McKajj Services Pty Ltd 02 4945 4111 Grenada Promotions 02 4956 6996 McPherson Lawyers 02 4952 9554 GSS Environmental 02 4920 3000 Michael Bestic Solicitor 02 6571 3020 H & M Accountants Pty Ltd 02 4962 2088 Monteath & Powys Pty Ltd 02 4926 1388 Harris Wheeler Lawyers 02 4907 6300 Moray & Agnew Solicitors 02 4911 5400 Hazmat Services 02 4961 1887 MPC Consulting Engineers 02 4927 5566 HCM Electrical 02 4949 2444 MRA 02 4908 0000 HEA Export Advisory Services 0438 567 426 MRM Lawyers 02 6572 2900 Henderson Partners Business 02 9299 4473 Mullane & Lindsay 02 4928 7300 Solutions MyCareerMove 02 4920 9267 Hicksons Lawyers 02 4907 5600 Myrtec 02 4032 7200 Hills Street Group 02 4365 5477 Neatcorp Pty Ltd 02 4952 2986 Human Capital Holdings Services 1300 133 812 Newcastle Innovation Ltd 02 4921 8777 Pty Ltd Newman Consulting Services Pty Ltd 02 6571 1751 Hungerford & Associates 02 6571 8550 Nimbler 02 4961 1166 Hunter Coaching Network 0432 379 144 OAS The Technology Group 02 6571 4244 Hunter Medical Research Institute 02 4921 4030 Optimum Operating Procedures 02 4646 1965 Hunter Valley Events 02 4933 5400 and Services (OOPS) Hunter Valley Research 02 4969 4566 Osborn Jensen 02 4925 2077 Foundation Parsons Brinckerhoff 02 4929 8300 I S Systems Pty Ltd 02 4964 8548 Pedersen Engineers 0407 251 641 icustom 1300 769 986 People Check 02 4023 0603 Ifield Business Services 0411 157 007 People Stuff 0414 280 080 Infiniti Corporation 0411 301 166 Peter Evans & Associates 02 4926 4788 Izzat Consulting Engineers 02 4940 0090 Solicitors JBA Planning 02 4927 0980 PMZ Marketing & Trading 0403 436 889 Jirsch Sutherland 02 4965 6500 Preston Rowe Paterson Newcastle 02 4922 0600 Kelso's The Law Firm 02 4929 1888 & Central Coast Pty Ltd Kilpatrick Hatton Solicitors 02 4920 8300 PRIDE Coaching Network 1300 477 433 Kinetic Information Systems Pty Ltd 02 4940 0666 Primatec QDA 02 4940 0256 Lambourne Partners 02 4969 6600 Prosperity Advisers (Newcastle) 02 4907 7222 Pty Ltd Lawler Partners Pty Ltd 02 4962 2688 Pulse Club Computers Pty Ltd 02 4929 7822 Leadagility (in partnership with 0404 884 242 WiserChange™) Purser Corporate Communication 02 4962 4577 Leadership Management Australia 02 4962 5463 PwC 02 4925 1100 page sponsored by Lester Associates 02 9956 8228 Rankin Nathan Lawyers 02 4929 9333 Marlow Promotional Products 1300 889 041 RCA Australia 02 4902 9200 McCabe Engineering Pty Ltd 02 4964 4166 Real Balance Business Consulting 02 4962 3387

purser.com.au

year in review 2011/12 | 33 Redback Solutions 02 4962 2236 Wilson & Co Lawyers 02 4962 7100 Rees Pritchard Pty Limited 02 4920 2877 WorleyParsons Services 02 4985 0000 Richard Face & Ass. 02 4957 9511 X Factor Finance 02 4022 8836 RPS 02 4961 6500 Yellow Pages Newcastle 02 4979 6000 RTC Group 02 4914 0200 Rutherford Electrical Engineering 02 4932 7344 Public Administration and Safety Service Pty Ltd Salmat 02 4968 8100 Cessnock City Council 02 4993 4215 Shaw Gidley 02 4908 4444 CHD Partners Pty Ltd 02 4965 6622 Silveradoh Promotional Products 02 4956 7522 City of Newcastle 02 4974 2000 SLR Consulting 02 4908 4500 Gecko Security 02 4932 0064 SMEC Australia P/L (Snowy 02 4925 9600 ID Warehouse 1300 301 748 Mountain Engineering Company) Lake Macquarie City Council 02 4921 0333 Smikteck 02 4023 3727 NHN Investigations 02 4929 5720 SNK Group Pty Ltd 02 4975 2035 Port Stephens Council 02 4980 0108 Sparke Helmore Lawyers 02 4924 7200 Regional Development Australia - 02 4908 7300 Steve Owens Real Estate 02 4943 5678 Hunter Strategic Group 02 4921 8204 Singleton Council 02 6578 7290 Summit Financial Advisors 02 4926 4444 SNP Security 02 4940 7777 Supersmart Power & Energy 02 4959 5100 Wallsend Town Business 02 4955 5957 Saving Solutions Association Suters Architects 02 4926 5222 Taggart Partners 02 4962 2022 Rental, Hiring and Real Estate Tattersall Lander Pty Ltd 02 4987 1500 Services Telligence Pty Ltd 02 4967 7255 Ariel Conveyancing Pty Ltd 02 6571 1500 TEMMCO PTY LTD 02 4932 5488 Ashlar Properties Pty Ltd 02 4984 1666 The Callaghan Institute 0429 885 554 Bridgman Ridge Holdings Pty Ltd 1300 123 123 Thomas Simpson Partners Pty Ltd 02 4926 4155 Browllen P/L T/as Thrify Car & 02 4028 6076 Truck Rental Thurnham Teece Pty Ltd 02 4961 6010 Butlers Events Hire 02 4956 6733 Turnbull Hill Lawyers 02 4904 8000 Century 21 Charlesworth Singleton 02 6571 1550 Uniting Bookkeepers 02 4946 1815 Chapman Property 02 4926 1400 VBD Chartered Accountants 02 4942 0200 Charlestown Square 02 4944 4300 Video Social Marketing 1300 543 819 Charter Hall 02 4948 4500 W Walker & Co 02 4961 6811 Christmas Tree Hire 0421 319 370 Warren Edwin Galt 02 4923 7760 David M. Williams Real Estate 02 6572 1088 Waterford Accountants 02 4940 2800 Dowling Real Estate Commercial 02 4969 8000 Webb Australia Group (NSW) Pty Ltd 02 9418 1444 First National Real Estate Max 02 6572 2705 Webber Architects 02 4926 1078 page sponsored by Bailey Wide Horizons Photography & 02 4954 5688 Hughes Investments 02 4946 8550 Productions Hunter Fleet Services 02 6572 3900 Wilde Legal 02 4905 0101 Junction Fair Shopping Centre & 02 4961 1830 Williamson Chaseling Pty Ltd 02 4926 4233 Cessnock Plaza Shopping Centre mccloygroup.com.au

34 | year in review 2011/12 Knight Frank Newcastle 02 4920 5700 Habitat 02 4954 3887 Kotara Homemaker Centre 02 4952 3277 Hobbies Australia 02 4929 1140 Lake Group Strata 02 4942 3305 Hunter Jewellers P/L 02 6571 5444 LJ Hooker Singleton 02 6572 4930 Hunter Springwater 02 4966 0162 Marketown Shopping Centre 02 4929 4448 Kelly Trotter Motor Group 02 4954 7733 McNamara Adams 02 4961 2244 Kirkwood Produce Co Pty Ltd 0427 722 766 Mr Rental Newcastle 02 4023 4731 M.E.Lancaster Pty Ltd 02 6578 8700 NineWays Business Centre 02 4944 2000 NOM Office Solutions Pty Ltd 02 4969 2855 PRDnationwide Newcastle & Lake 02 4926 0600 Office Organization Pty Ltd 02 4952 3577 Macquarie ORIX CAR CENTRE 02 4965 4388 Raine & Horne Newcastle 02 4915 3000 Purnell Trophies & Giftware 02 4961 2666 Reece Realty (Newcastle) Pty Ltd 02 4950 2025 Ricoh Business Centre Newcastle 02 4922 1111 Robinson Property 02 4902 7222 Scott-Dibben Amcal Chemist 02 4957 5287 Shindigs Party & Food Warehouse 02 4950 9561 Sheather & Merrigan Business 02 4961 5820 Stockland Green Hills 02 4933 2799 Equipment Pty Ltd Stockland Jesmond 02 4955 9249 Simons Carpets Choice 02 4960 1466 (Sandgate, Bennetts Green, Stockland Wallsend 02 4951 1622 Hamilton, Maitland & Warners Bay) Structural Cranes 02 4969 2122 Sinclair Knight Merz Pty Limited 02 4979 2600 The McCloy Group 02 4945 7500 Singleton Hi Fi 02 6572 2810 Tutt Bryant Heavy Lift & Shift 02 6541 6444 Singleton Organics 02 6572 3444 (Muswellbrook) The Co-op Bookshop 02 4967 1850 Warners Bay Homemaker Centre 02 4952 3277 The Kloster Group 02 4922 0500 TO Technology 02 4962 3422 Retail Trade Top Nutrition 1800 003 304 Albert Johnson Pty Ltd 02 4997 5220 Viatek 02 4969 4888 Arbonne 02 4945 3097 Wine Selectors 02 4941 3060 Audi Centre Newcastle 02 4969 8500 Auto Advantage Pty Limited 02 4961 5200 Transport, Postal and Baker & Farrow Pty Ltd 02 4960 1222 Warehousing Bizsoft Pty Ltd 02 4963 2388 a.hartrodt Australia 02 9364 5900 Clark Rubber Kotara 02 4957 7993 Aero Logistics Helicopter Charters 02 4960 9322 Cross Country Ford & Kia 02 6543 3277 Allied Pickfords Newcastle 02 4954 8344 Designer In A Box 02 4963 4858 Australia Post - Postal Services 02 4904 4351 Doc's John Hunter Hospital 02 4922 3950 Group Pharmacy Better Transport Futures 02 4952 5592 Doc's Pharmacy Group 02 4926 3300 Boom Logistics Limited 02 4961 4418 Earp Bros. Innovative Tile 02 4925 4555 Solutions Carnall Removals Pty Ltd 02 4953 6555 page sponsored by Educational Experience Pty Limited 02 4923 8222 CONCORDIA INTERNATIONAL 02 9666 3444 FORWARDING P/L Experienced Office Furniture 02 4952 1555 Diesel Pro Pty Ltd 02 4964 8082 Global Conduct 02 6571 1815 Downer EDI Works Pty Ltd 02 4962 1049 H&D Timber & Hardware Pty Ltd 02 4987 2860 dartenergy.com.au

year in review 2011/12 | 35 DSV Air & Sea P/L 02 4942 6365 Frost Security Locksmiths 02 4952 2230 Fastway Couriers 02 4967 3944 General Communications Pty Ltd 02 4969 6100 Guardian Traffic Services Pty Ltd 02 4967 5033 Newcastle Markets Co-operative 02 4923 3700 Ltd Hunter Cargo & Customs 02 4922 0900 Peter McInnes Pty Ltd 02 4902 6500 Ical International Customs and 02 4983 2390 Logistics Rainbows End Produce And 02 4964 1320 Landscaping Supplies John Farragher Transport 02 4902 6222 Management Pty Ltd Red Funnel Fisheries Pty Ltd 02 4952 5566 ME Transport Services 02 4940 0308 Rite-Time Coffee & Tea Supplies 02 4960 9511 Mountain Industries Pty Ltd 02 4928 1988 Slattery Auctions 02 4028 0000 Newcastle Airport Limited 02 4928 9800 Specialised Wholesale and Plastics 02 4952 4544 Newcastle Port Corporation 02 4985 8208 Stuart & Dunn Office Choice 02 4966 0554 Newcastle Stevedores Pty Ltd 02 4968 8611 Subzero Group 02 6540 9400 Newcastle Taxis Limited 02 4940 5955 Valley Motor Auctions Pty Ltd 02 4956 2111 Newcastle Transport Specialists 02 4023 2000 Whiteley Corporation Pty Ltd 02 4961 9333 Nova Aerospace 02 9043 2484 Ocean Services (Newcastle) Pty 02 4962 4226 Ltd Pacific National 02 8484 8000 Paul Harrison Transport 02 4954 7196 Pit Patrol 02 6575 2804 Port Waratah Coal Services Ltd 02 4907 2000 QR National Coal 1300 130 676 Regional Express (REX) 02 9023 3599 Rite Price Xpress Couriers 0419 269 155 Rover Wine Country Coaches 02 4990 1699 Scorpion International 02 4962 1234 Svitzer Australasia 02 4920 2200 Tim Farragher Removals 02 4956 6966 Toll Express 02 4032 7444 Transcool NSW Pty Ltd 02 4956 5108 Transfield Services (Australia) Pty 02 4904 5511 Ltd

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Aquanaut 02 4966 4900 Bibina Pty Ltd 02 4954 6044

page sponsored by Bramco Electronics 02 4014 4444 Castle Chemicals Pty Ltd 02 4014 5555 Cleverpatch 1300 836 522 Diecast & Pressing Pty Ltd 02 4959 8220

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36 | year in review 2011/12 COLLABORATE IN THE CLOUD WITH MICROSOFT® OFFICE 365

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28958TEL Office 365 A4 Ad 4.indd 1 10/09/12 3:44 PM Representing NSW Business Chamber in the Hunter HUNTER BUSINESS CHAMBER ABN 9608 3977 459 PO Box 607 Hamilton NSW 2303 99 Selwyn Street Mayfield East 2304 P: 4969 9600 | F: 4969 9620 [email protected] www.hunterbusinesschamber.com.au www.nswbusinesschamber.com.au