Patient Satisfaction in Jamaican Hospitals
LATIN AMERICA AND CARIBBEAN HEALTH AND NUTRITION SUSTAINABILITY: Technical Support for Policy, Financing and Management 720 \Viscon sin Avn1ut Suite GI)OO Bet hsda. M 1)208 14 (101 9.11-8-190) FAX (:11)1 9 1-8-t,1 'l is Ciiii LrI t SIisi II)]( ntIl(d hy: I lnill iee .iciptii'ii and TclioI~g Instit III ., Iin . (IS CornIIIun i t \ Svs, vm F"o),ndat ion I 'SV, l)(,(, nll, ntp roup Inc. I ) I lijeersity ]'v tH ('o)rpor 111111'1 171( is t lt liiie conltriclor tnidjer (iontrnt No. I.(-);5,- C-00(-0051--00) with Il(' t.. Agency fior It tirinati nal l),v(,I pment. PATIENT SATISFACTION IN JAMAICAN HOSPITALS Donald S. Shepard, Ph.D Dennis Brown, Ph.D Thalia Ruddock-Kelly, M.Sc February 28, 1995 PATIENT SATISFACTION IN JAMAICAN HOSPITALS February 28, 1995 Authors: Donald S. Shepard, Dennis Brown, and Thalia Ruddock-Kelly Funded by the U.S. Agency for International Development through contract No.LAC-0657-C-00-0051-00 LAC Health and Nutrition Sustainability University Research Corporation/International Science and Technology Institute 1129 20th St. N.W., Suite 801 Washington D.C. 20036 Table of Contents ACKNOWLEDGMENTS ....................................... 111 SUMMARY ............................................... iv INTRODUCTION ............................................ 1 METHODOLOGY ........................................... 2 HOSPITAL CHARACTERISTICS .................................. 4 RESULTS .... ... ... ... .......... .. .. .. ... ...... .... 5 Inpatients . .. 5 Table 1. Patient rating of how quickly hospital staff got them to bed once they had been admitted to hospital .......... 6 Table 2. Patient rating of how well their needs were met by staff on admission to hospital ......................... 6 Table 3. Patient rating of how courteous and caring nurses were in their treatment of them.......................
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