FEBRUARY 2017 VOL. 54, ISSUE 2 ¥800 FEBRUARY 2017
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ACCJ 2016 PERSON OF THEYEAR
US AMBASSADOR CAROLINE KENNEDY THE AMERICAN CHAMBER OF COMMERCE IN JAPAN IN COMMERCE OF CHAMBER AMERICAN THE 毎月一日発行 第五十四巻 2 号 ジャーナル 二〇一七年二月一日発行 www.netatmo.com
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CONTENTS
VOL. 54, ISSUE 2
7 EDITOR'S DESK 22 CYBERSECURITY New Reality Data Defense C Bryan Jones How Asia–Pacific minds your business across borders 9 SOCIAL MEDIA C Bryan Jones Trending 27 J-MEDIA 10 COVER STORY Diet Dailies 2016 ACCJ Osaka Proposal for Person of the Year 2025 World Exposition US Ambassador Compromise on Caroline Kennedy Beer Tax Revisions translation of news from Keizaikai 12 REAL ESTATE Virtual Property 28 PARTNER CONTENT Mixed reality and Big Data Boosting Readiness come of age in 2017 John Amari Nikkei Asian Review
16 LEGAL 41 ACCJ MEMBER NEWS Sharing Space Airbnb and home sharing DISCLAIMER navigate new Japan law Maxine Cheyney Custom Media and the ACCJ will not accept liability for any damages caused by the contents of The Journal, including, but not limited to, any omissions, errors, facts or false statements. Opinions or advice expressed in the The Journal are not necessarily those of the ACCJ or Custom Media.
COVER PHOTO US Ambassador Caroline Kennedy PHOTO: US EMBASSY IN TOKYO
CONTENTS PHOTO Airbnb’s custom-built Yoshino House
– Page 16 JOHN AMARI MAXINE CHEYNEY C BRYAN JONES
“Virtual “Sharing Space” “Data Defense” Property” page 16 page 22 page 12 MEET THE AUTHORS MEET THE
Hometown: Oxford, England Hometown: Nairobi, Kenya Hometown: Birmingham, Alabama
Languages: English, Luo, Languages: English, French, Languages: English, Japanese, Russian conversational Japanese Kiswahili, and Creole Years in Japan: Twenty Years in journalism? Five Years in Japan: One Years in journalism? Eighteen Most memorable interview? Years in journalism? Four Most memorable interview? Ari Horie, founder of Women’s Most memorable interview? A friend Astronomer Seth Shostak Startup Lab, and Akiko Naka, founder of the late Loughborough alumni, Lisa of Wantedly Lynch, who became an editor at 26. One change you would like to see in Japan by 2020? Greater acceptance Who inspires you? Entrepreneurs Her story is one of the reasons I stayed in journalism. and freethinkers of diversity in gender and ethnicity Who inspires you? Thoughts on the importance of One change you would like to see My grandmother. She was the definition of a strong in Japan by 2020? More Japanese print journalism and its future? independent woman. students majoring in English living in More important than the delivery an English-speaking country for a year One change you would like to see in medium is the journalistic process, Japan by 2020? Something that really something often lacking online. This Thoughts on the importance of grates on my nerves is excess food aspect of print journalism will always print journalism and its future? packaging. I would love to see fewer remain critical in a world where If print journalism can adapt to the non-recyclable plastics being used. anyone can publish. digital revolution then it will be fine. What are you currently reading? What is one surprising thing that What are you currently reading? The Color Purple by Alice Walker people may not know about you? Thinking, Fast and Slow by One surprising thing people may I am a classically trained bass Daniel Kahneman not know about you? I enjoy combat trombonist and played professionally Favorite podcast that our readers sports, especially when I’m put in a for seven years. I have performed with should be listening to? StarTalk Radio difficult position that I have to fight many famous artists including Yo-Yo by Neil DeGrasse Tyson my way out of. Ma and Emanuel Ax.
Publisher Advertising Sales Director To advertise or subscribe: Simon Farrell Anthony Head [email protected] [email protected] Account Managers Editorial: President Andrew Williams [email protected] Reiko Natsukawa Robert Heldt Custom Media Edvard Vondra Publishers of The Journal for the American Chamber Editor-in-Chief Client Services Manager of Commerce in Japan. Specialists in bilingual brand Christopher Bryan Jones www.custom-media.com Joy Fajardo strategy/visual communications, corporate bespoke Studio Manager solutions. Producers of Business in Japan TV. Business Development Paul Leonard Adrien Caron Graphic Designers Kotaro Toda Michael Pfeffer Project Coordinators Daiwa Azabudai Bldg. 6F Ximena Criales Yoshiki Tatezaki 2-3-3 Azabudai, Minato-ku, Ayako Nakamura Tokyo 106-0041 Head of Project Management Media Coordinator Tel: 03-4540-7730 Megumi Okazaki Kiyoko Morita © 2017 Custom Media K.K.
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6 THE JOURNAL n FEBRUARY 2017 NEW DESK EDITOR'S REALITY
SHARING SPACE business. On page 22, we examine the Inbound tourism is a hot topic, and Asia–Pacific Cross-Border Privacy for good reason. Japan is barreling Rules, a system that brings together towards the government’s target of APEC economies to build consumer, 40 million annual inbound tourists by business, and regulator trust. Christopher Bryan Jones 2020. This success is great, but it is also [email protected] straining the country’s accommodation FOND FAREWELL industry—a problem that will only Lastly, January 18 marked the end of worsen as we get closer to the Rugby Caroline Kennedy’s time as United Our February issue of The Journal World Cup 2019 and the Tokyo 2020 States Ambassador to Japan. The focuses on real estate and technology, Olympic and Paralympic Games. American Chamber of Commerce with a look at the innovative ways Home sharing—known as minpaku in Japan (ACCJ) is pleased to technology plays into business, the in Japanese—is a popular area of the name her the 2016 Person of the security issues surrounding it, and the sharing economy that may play a critical Year, a reflection of the important exciting growth we’re seeing in Japan. role in meeting rising demand. However, and prominent role she played in there are legal obstacles that make the supporting US businesses in Japan. MODIFIED VISION path forward unclear. On page 16, we On pages 10 and 11, you’ll find the AR, VR, and MR are acronyms we hear talk to home-sharing leader Airbnb and text of the certificate presented to thrown around daily in 2017. Standing others about the future of minpaku. her by ACCJ leadership at the US for augmented reality, virtual reality, and Embassy in Tokyo on January 17. mixed reality, they represent ways in CROSSING BORDERS We wish Ms. Kennedy all the best which tech companies are changing how As a result of high-profile security in her future endeavors. we see the world. But this technology breaches and revelations that There’s much more in this issue, isn’t as futuristic as you might think; governments are spying on their including coverage of January events it’s being used today in the real estate citizens, the protection of personal and ACCJ plans for 2017. Turn to market. On page 12, we talk to leading information has never been more page 41 for the latest from the Tokyo, innovators in the fields of AR, VR, and critical. A number of frameworks have Kansai, and Chubu chapters. n MR—both on the creation side and the been established to control the sharing user side—to find out how a mixture of of personal information across national A flagship publication of the American these technologies is boosting branding, borders, and the United States and Chamber of Commerce in Japan (ACCJ), marketing, and management of real Japan are leading the way in the effort The Journal (formerly the ACCJ Journal) is a estate in Japan and abroad. to balance security with the needs of business magazine with a 54-year history. Premier Global Real Estate JAPAN ◆ CALIFORNIA ◆ SRI LANKA
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Musashi_fullpage_v3.indd 1 10/7/16 5:15 PM SOCIAL MEDIA TRENDING
IN THE NEWS FROM JAPAN TOP HASHTAGS LINKEDIN Tweets from Tweets in Japanese This month: Popular tags Discussions from media outlets from people and media from the top 30 list global leaders
@The_Japan_News @japantimes
Ministry eyes precise Toyota, Shell among giants seismic observation betting $10.7 billion on network in Tokyo hydrogen
https://t.co/VgLvNg0iJa https://t.co/BXci5fEx9W
Rank
1 #iHeartAwards
@business 3 #WomensMarch
Japan’s largest brewery 4 #inauguration is considering more overseas deals 7 #NOW2016 https://bloom.bg/2iNg0pO 15 #android
PHOTO: MIKI YOSHIHITO [CC BY-SA 2.0] VIA FLICKR
NHK生活 交通事故に備えて自動車やバイクを持つ人に加入が義務づけられている @nhk_seikatsu 自賠責=自動車損害賠償責任保険の保険料について金融庁の審議会は ことし4月から平均で6.9%引き下げることを決めました。 The Compulsory Automobile Liability Insurance Council of the Financial Services Agency has decided that automobile liability insurance, which is mandatory for drivers of cars and motorbikes, will be reduced to an average of 6.9% from April 2017.* * Translation of original content in Japanese
Arianna Huffington, Founder and CEO at Thrive Global
MISINFORMATION Fake news has been with us, in different guises, since long before anyone ever had the chance to tweet it. And our understanding of the current fake news problem, and our ability to combat it in the future, depends on our willingness to expand our study and skepticism of news that, for various reasons, has the power to misinform—and have serious consequences.
THE JOURNAL n FEBRUARY 2017 9 US AMBASSADOR ACCJ 2016 PERSON OF THEYEAR CAROLINE KENNEDY
On January 17, members of the American Chamber of Commerce in Japan presented a Certificate of Appreciation to United States Ambassador to Japan Caroline Kennedy at the US Embassy in Tokyo. The certificate reads:
“Your support of US business in to facilitate international commerce Japan was evident from your first day and partnerships. Your attention in Japan, when you took the time to to issues specific to healthcare meet with the American Chamber and labor participation have of Commerce in Japan (ACCJ). Your underscored our efforts to improve attention to the needs of US businesses the Japanese business climate for has since proved unwavering, American businesses. deepening the connection between Your role in empowering women the American business community in in Japan has contributed to increased Japan and the US government’s efforts momentum in this area as evidenced
AN AMBASSADOR'S JOURNEY IN JAPAN
Presenting the Person of the Year certificate. From left: ACCJ Treasurer–Tokyo Nancy Ngou, ACCJ Vice Presidents–Tokyo Eric Sedlak, Leanne Cutts, and Jonathan Kushner, ACCJ President Christopher J. LaFleur, US Ambassador to Japan Caroline Kennedy, ACCJ Executive Director Laura Younger, ACCJ Chairman and President Emeritus Jay Ponazecki, and ACCJ Vice President–Tokyo Andrew Conrad
10 THE JOURNAL n FEBRUARY 2017 PERSON OF THE YEAR by the success of the World Assembly enduring US–Japan partnership with ACCJ PERSONS OF THE YEAR for Women in Tokyo, an annual event President Barack Obama’s visit to that you have championed since its Hiroshima in May 2016 and Prime Wendy Cutler, vice president and 2014 inception, and the ACCJ Women Minister Shinzo Abe’s visit to Pearl 2015 managing director, Asia Society in Business Summits. Not only did Harbor in December 2016. These Policy Institute your participation in the 2014 and symbols of reconciliation and hope 2014 Fumiko Hayashi, mayor of Yokohama 2015 ACCJ Women in Business have deepened the long-standing Summits amplify the impact of an relationship and paved the way for Fujio Cho, honorary chairman of initiative critical to the future of the continued cooperation on issues of Toyota Motor Corporation and 2013 Japanese economy, your speeches shared interest. president of the Japan Sports at these events moved and inspired Ties between the ACCJ and Association hundreds of attendees. the US Embassy in Tokyo have John V. Roos, Your commitment to the promise also grown stronger, resulting in 28th US ambassador to Japan of education and its potential to renewed collaborations on disaster 2012 Susan H. Roos, labor attorney and impact US–Japan relations inspired preparedness, assisting Americans wife of the ambassador the creation of a new international abroad to vote, and the exchange of internship program by the ACCJ’s information beneficial to both the 2011 Hiroshi Mikitani, CEO of Rakuten, Inc. Education Task Force. Through American and Japanese economies. Dr. Kiyoshi Kurokawa, professor at this program, the next generation We wish to express our deep the National Graduate Institute for 2010 of globally-educated interns will appreciation for your immense Policy Studies, and chairman of the emerge with the tools necessary contributions on behalf of American Health Policy Institute, Japan to contribute to the international businesses in Japan and the US–Japan Tadashi Yamamoto, president, business community and the future relationship. It is our true honor to 2009 Japan Center for International of the US–Japan relationship for present you with the 2016 ACCJ Exchange (JCIE) years to come. Person of the Year Award.” n J. Thomas Schieffer, 2008 Your committed leadership 27th US ambassador to Japan propelled the US–Japan relationship Christopher J. LaFleur to new heights. Under your ACCJ President, 2016–2017 Prof. Heizo Takenaka, director of 2007 Keio University’s Global Security Ambassadorship, both countries Research Institute took historic steps to reaffirm the Hiroshi Okuda, senior advisor and 2006 member of the board, Toyota Motor Corporation
Taizo Nishimuro, chairman & CEO, 2005 Tokyo Stock Exchange; advisor to the Board, Toshiba Corporation
Howard H. Baker Jr., 26th US 2004 ambassador to Japan
Yuzaburo Mogi, president & CEO, 2003 Kikkoman Corporation
Masamoto Yashiro, chairman & CEO, 2002 Shinsei Bank, Limited
Yoshihiko Miyauchi, chairman, Orix Corporation; vice chairman, 2001 Keizai Doyukai; chair, Council for Regulatory Reform
Thomas S. Foley, 25th US 2000 ambassador to Japan
Dr. Kazuo Inamori, founder and chairman emeritus, 1999 DDI (now KDDI) Corporation and Kyocera Corporation
Hideo Ishihara, chairman, 1998 Goldman Sachs Japan
Yotaro Kobayashi, chairman and 1997 CEO, Fuji Xerox Company, Ltd.
Walter Mondale, 24th US 1996 ambassador to Japan
THE JOURNAL n FEBRUARY 2017 11 Interacting with augmented reality (AR) games The property development and management sector, including many in the hospitality, real estate, and retail industries, are such as Pokémon Go or virtual reality (VR) taking note of these shifting sands. Pioneers are adopting such devices such as Oculus Rift are for millions of tools for their marketing and customer engagement strategies under the banner of property technology—or PropTech. people must-do activities. The same can be said of streaming live 360-degree video and sharing BLURRED LINES “A lot of clients come to us with a problem like: ‘We hear about 3D photos online and on smartphones. virtual reality and augmented reality, but we don’t know what we should do about it.’ We work with them to figure out what But the new normal is not just in AR, VR, 3D, and live- their needs are,” explained Ivan Lam, general manager of streamed content. Artificial intelligence (AI), Big Data Brand Karma. analytics, and even unmanned aerial vehicles (drones) Established more than 10 years ago as a provider of web- are also coming of age and being widely adopted in 2017. based data analytics, Brand Karma in recent years has become a When used jointly in what experts call mixed reality (MR) marketing agency with core expertise in immersive technology content, these tools may be ushering in a golden age of and new media. That change was in part due to increasing content creation. consumer demand for such services. VIRTUAL PROPERTY Mixed reality and Big Data come of age in 2017
By John Amari
12 THE JOURNAL n FEBRUARY 2017 REAL ESTATE PHOTO: VR EXPERIENCE OF SHANGRI-LA’S MACTAN RESORT & SPA, CEBY, CREATED BY BRAND KARMA 13 FEBRUARY 2017
n
Within the platform, theplatform, Within receive an alert an everyreceive day and a review, writes someone these be reviews can sent managers. property to directly a convert can a manager is that a task review into THE JOURNAL Shimojima is the Japan managing director of TrustYou, TrustYou, of director managing the Japan is Shimojima the Internet crawl tools web-based analytics TrustYou’s analyzes that feature automated an alsohas platform The reviews; positive are in highlighted green “Thewords says: ‘No free bottled water in the hotel,’ and this one says, says, this one and in the hotel,’ free water bottled ‘No says: machine are As comments clean.’” not were ‘Therooms For Kazuyoshi Shimojima, Big Data services Data Big indispensable Shimojima, are Kazuyoshi For online its manage to capacity a company’s enhancing for insights. customer gain and reputation in office Tokyo its opened that company analytics a data online and hotels are clients main company’s 2015. The agents. travel usethe platform that user Companies feedback. monitor to the hotel, allowing thereby list, to-do a worker’s added to about a complaint to immediately respond to instance, for based on score, overall an has Each hotel cleanliness. room against be which can compared algorithm, own TrustYou’s a competitor. of that the allowing thereby review, used in a customer the words their response. prioritize user to this section in red example, For negative. are in red words BUSINESS INSIGHT Arguably the greatest stumbling stumbling the greatest Arguably relations is the language barrier relations block to corporate-client-customer corporate-client-customer to block Brand Karma’s clients in the hospitality, automobile, automobile, in the hospitality, clients Karma’s Brand Brand Karma also creates “game-like rendered rendered “game-like also creates Karma Brand At that time, “you could show someone a space using a space using someone show could “you time, that At bedroom— hotel as a filmspace—such a can Karma Brand “We made the decision to focus on and explore VR explore and focus on to the decision made “We and photography, which have maintained value even in even in value maintained which have and photography, times. fast-changing use sectors management and development and property and events, corporate sales tours, for products mixed-reality platforms. video sharing or websites on branding—either including properties in other cities. in other properties including even and the walk user can spaces where around Lam That added. it,” within virtual items interact with services creation content still offers the company said, commercials television as media such established for VR headset such as Oculus Rift HoloLens. The Microsoft or then use can this client to marketing content for visitors or guests potential the investigate to who wish provisions, other hotel’s a VR headset and have them navigate through it without without it through them navigate have a VR headset and much is experience, that an As them actually being there. pictures.” showing just than immersive more a into the image import and videoin a 360-degree format when, with the acquisition of companies like Oculus Rift by by Oculus Rift like companies of thewhen, acquisition with realize started to people ago, years four around Facebook explained. Lam offered,” it potential what and VR was what 14
IMAGE: LOCARISE. traffic in this location.’” thistraffic in and say something like, ‘We can guarantee amount acertain of to negotiating rents, can point as they to infront footfall of aunit accurately value units. their entire shopping mall.” mix of users is working—not just for unit, aspecific but for an continued.Béal “It current their whether allows to them also see determine kind of the tenant want mixthey for premises,” their customer behavior. or to season season year to year, is another benefit of analyzing “It is akind of analytics 2.0for retail.” customer loyalty, ‘dwell time,’ and conversation rates,” said. Béal stop and spendtime. by knowing where people go within spaceand the where they explained. But there is more. alotlearn about flowpatterns ina building Béal or location, and outside astore, or even at shop aspecific display, you can spaces. experience leavewhich trace—and adigital how learn and people use smartphones and shared on Wi-Fi or Bluetooth networks, and analyze anonymous that data—especially emitted by area ofparticular astore. way around we walk ashopping or mall we time the spend ina The Journal companies real inthe estate and retail industry,” told Béal Inc. Locarise analytics entrepreneur CEOand founder Béal, of Sébastien Big bread Datathe is also and butter for Tokyo-based data CUSTOMER BEHAVIOR travelers to compare hotels, flights, andcar rentalservices. and Skyscanner, meta-search global engines both that allow foundbe on websites such as Kayak worldthe can receive aresponse. are reduced and from reviews around translation-enabled, language barriers THE JOURNAL THE “The data strengthens“The an estate agent’sposition when it comes data pointsDetailed optimize can also arealtor’s ability to “People real inthe estate information this need industry to Understanding market trends, change evenas they from “We can at look point-of-sale data, average basket sizes, Data can help retailers analyze entire the customer experience How By could measuring data used? this traffic the be inside In anetworked society, it is now possible to collect behaviorOffline take can many forms, he said, including the “We offline use behavior toextract business insights for Ratings provided by TrustYou can . n
FEBRUARY FEBRUARY 2017 the newwebsite. Physical spaceis golden ageofcontent creation When usedjointly .these tools may beusheringina
PHOTO: VR EXPERIENCE OF LINX (USA), CREATED BY BRAND KARMA Romaine added. for online listings, and customer support exchanges,” foractivities guests, their descriptions of rooms and amenities company co-founder and CEOMatthew Romaine explained. off your shoes’ ‘The bathroomand is the left’—into to English, with translations for signs and notices—such as ‘Please take reduce that barrier. Companies hospitality inthe and real relations is language the barrier. greatest stumbling block for corporate-client-customer customer insights and engagement to users, arguably the While data analytics and mixed reality are bringing new LANGUAGE BARRIER analyzed, and infollow-up used efforts. where efficiencyof the marketingstrategies tracked, be can offerings the to marketing, advertising, and retargeting arenas, Europe and Asia. travel, and media—and expanding its offerings intofurther translators—in addition to its current on focus e-commerce, of inbound tourism to Japan, hit which 24million annual visitors. since 2008.This is quite services from apart the record in2016 rise travel easier, Gengo asteady has increase seen indemand for its what issues to solve.” greater honesty, provider giving clearer service the direction in to articulate themselves better own intheir language opens up sincerity inproviding Allowing acustomer avaluable service. communicate language intheir is abig step inshowing your or what language speak. they customers is enhanced—regardless of where come they from is that acompany’s ability to understand of needs the their A key benefit of usingGengo’s translation said, he service, “We help also hotel chains translate events local and Tokyo-based translation company Gengo, Inc. works to As plans of writing, to this Locarise expand its analytics Going forward, company the is training industry-specific Thanks rise the of to travel online agents,which have made “Every culture and traveler is different.Being able to network of traditional Japanese inns travel agent JTBCorporation’s launched to assist ajoint service enhance communications. their of more than 20,000translators to estate industries Gengo’s use network The company, for example, REAL ESTATE REAL
Drone-based footage gives real estate agents an edge on their competition
SKY HIGH “If you have a balcony on the second floor, for example, When it comes to hitting clients with the “wow factor,” the sky is you have the drone swoop up past the chandelier, face the the limit for Curtis Shaw and Kieran Jackson. balcony, and reach up to the door. I shot something like this “Drone-based footage gives real estate agents an edge on in a building in Yokohama, and the effect on clients was their competition, because clients can now see the entire very impressive.” neighborhood as a whole, as opposed to the old days when In the United States, Shaw has filmed large, high-end all they could see was the property and its immediate family homes and condos, while in Japan some of his clients surroundings,” explained Shaw, an independent filmmaker, have hailed from the agricultural sector, where huge swathes editor, and drone operator. of farmland can be filmed. His goal going forward is to Jackson, a sales associate at Los Angeles-based real estate incorporate mixed-media content into this work, including brokerage Keller Williams Hollywood Hills, agrees. the capacity to stream drone images live. “Video, including images from drones, is really important right now. When you’re an agent talking to a client, you want to WAY FORWARD show them video of the property. It is the best way to impress PropTech is clearly here to stay. But as with any technological them; it adds that wow factor,” the realtor said. revolution, there will be lag between early adopters and the Shaw and Jackson point to the prevalence of high-definition rest, the experts told The Journal. displays, smartphones, and other mobile devices which, they A number of hurdles still must be negotiated, not least of say, have created an appetite for highly immersive content—be it which are legislation, challenges due to novelty, and questions 360-degree images or drone footage. over the best mix of such solutions in a company’s branding Some five years ago, Jackson says, high-end realtors in the or marketing strategies. Data protection and privacy laws or Hollywood area started using drone footage as marketing regulations surrounding where and how to fly drones, for collateral on platforms such as YouTube. instance, are still being ironed out around the world. “There are so many agents here that now use drone footage; That said, all the contributors are excited about 2017 if you’re not using it, you should ask yourself, ‘What are you and the coming of age of mixed reality and data analytics. doing?’,” he asks rhetorically, even while admitting that quality And with the Tokyo 2020 Olympic and Paralympic Games photography still has its place in the industry. just around the corner, the general sentiment is that there Shaw agrees, but added: “Drones aren’t just about showcasing will be greater demand for corporate communications, the property and its neighborhood from new and interesting branding, and analytics services not just in the property perspectives. You also want to enhance the amenities of development and management sectors, but across all areas the property. of the economy. n
What is the goal of the campaign? Is it for brand storytelling that sticks, sales conversations, or to create buzz around a Ivan Lam of Brand Karma says service or product? The purpose determines companies should ask themselves what needs to be optimized. these questions when looking for What story or message do you wish to a mixed-reality makeover: convey? The story determines the medium and the level of interaction and immersion.
What is the product or service that you wish to focus on? Property spaces, be they hotels or resorts, for instance, lends itself well to AR and VR experiences.
THE JOURNAL n FEBRUARY 2017 15 SHARING SPACE Airbnb and home sharing navigate new Japan law
By Maxine Cheyney
16 THE JOURNAL n FEBRUARY 2017 LEGAL
Amid rapid societal change around the world, The company’s growth can be attributed to changing travel needs says Mayuko Kawano, PR manager at Airbnb. “Tourists the modern sharing economy has found both increasingly want new, adventurous, and local experiences when successes and struggles. they travel,” she explained. “For them, Airbnb is the antidote to modern, mass-produced tourism; and our community Ride-sharing company Uber, for example, has faced allows them to experience cities and neighborhoods as if they challenges from the local taxi industries in New York, lived there.” London, and Tokyo—yet the service continues to grow. Lyft, Kawano added, “Overwhelmingly, Airbnb listings in Japan HomeAway, TaskRabbit, DogVacay, and WeWork are just aren’t in the traditional tourist districts.” This is in line with five more of the hundreds of services spanning a range of global trends, where 74 percent of Airbnb listings are located needs that have found success in the United States. outside of traditional hotel areas. Home-sharing service Airbnb, founded in the United Last November, Airbnb announced a new partnership with States in 2008, has seen enormous growth globally—and Kamaishi City in northern Japan to promote rural tourism and Japan is leading the way. New Year’s travelers were especially revitalize the area. The aim is to attract travelers to visit the city good to the company at the end of 2016. Aside from Tokyo, ahead of the Rugby World Cup 2019. Fukuoka saw some of the highest growth in New Year’s Eve “Airbnb [properties] in different areas help to redistribute Airbnb bookings worldwide. tourism spend to local communities,” Kawano said. But the home-sharing service has faced legal questions Highlighting the “economic lifeline” that the service is to in Japan and, as growth continues, the need to address many, Kawano pointed out that, in 2015, the typical Airbnb host these concerns is apparent. Thus, the current laws are in Japan earned ¥1,222,400. And with an aging population, it is being revisited. promising that 14 percent of hosts are aged over 50 years; the Abenomics, the economic policies of Japanese Prime fastest growing group is those over 60. Minister Shinzo Abe, has both weakened the yen and But with the financial and practical advantages come relaxed visa requirements, resulting in a spike in tourist unanswered questions and obstacles, some of which are numbers. For this reason, there are concerns that new prominent in a society that values privacy. guidelines being introduced by the government could “Trash, noise, and overuse of common facilities are some such impose crippling restrictions on the 48,000 Airbnb problems,” said Eric Sedlak, counsel at law firm Jones Day in listings in the country, lowering Japan’s capacity Tokyo. “These are likely to only be addressed if specific facilities for tourism. prohibit the use of units as minpaku.” However, it is believed that the Airbnb in Japan has sought to tackle Japanese government is ultimately In 2016, more than three this through an online tool that allows looking to promote minpaku million Japan-bound tourists neighbors to send their complaints (private rental accommodations) through to customer service, which to tackle the influx of tourists with chose to stay in an Airbnb will then contact the host. the approaching Rugby World Cup 2019 and the 2020 Tokyo Olympic and Paralympic Games. The government is aiming for 40 million annual inbound tourists by 2020.
COPING WITH DEMAND Part of the Japanese government’s plans for regional revitalization has been strengthening the tourism industry. As stated on the government’s website, this includes improving the ease of travel and stay for tourists by forming destination management organizations, training tourism management specialists, promoting national park and culture properties, and deregulating private room rentals for lodging in Tokyo and Osaka. According to Japanese Tourism Research and Consulting Co., inbound tourism is surging, having reached 20,112,950 visits in 2016. Although this growth has economic benefits, it has also created high demand for accommodations. This is part of the reason that home sharing, or minpaku, has flourished. Osaka’s Chuo Ward was rated Airbnb’s top destination in 2015, and the city’s Konohana Ward came in fourth the following year. Overall, in 2016, more than 3 million Japan-bound tourists chose to stay in an Airbnb. Japan is one of Airbnb’s fastest growing markets for inbound guests.
THE JOURNAL n FEBRUARY 2017 17 Asia Strategy: Business Intelligence, Public Policy & Advocacy