Consultant’s Profile

KEN NG CEO / SNR MANAGING CONSULTANT ‘Sifu’ of Customer Experience

Ken serves as CEO and Senior Managing Consultant for The ATCEN Group (ATCEN Sdn Bhd) – Asia’s People and Capacity Development Partner. He is a Certified Customer Experience Consultant, Certified Professional Speaker, Certified Support Manager from Service Support Professionals Association of America, Certified Master Trainer from Western Kentucky University, USA and holds a BSc in Marketing and Organizational Communication with more than 25 years of working experience from various industries domestically and internationally. He is also a Professional Speaker with the Malaysian Association of Professional Speakers (MAPS) and has an exemption from the PSMB TTT Program.

As an internationally certified speaker and facilitator, Ken is constantly requested to conduct workshops for individuals of all levels. His expertise and highly engaging approach into people development has won many accolades from clients and has resulted in countless consulting and human capital enhancement engagements at Multi-national Companies, Large Local Conglomerates and Government Linked Companies regionally.

In addition to being passionate about unleashing individual and team potential, Ken is also an author of numerous white and technical papers, articles and has conducted in-depth research and studies on Customer Experience, Customer Service, People Development, Sales and Marketing in Asia Pacific. He has been highly involved in providing strategic directions for the Asian customer interaction management industry through summits, congresses, conferences and knowledge sharing tradeshows. He also carries the honor of being nominated by the Customer Relationship Management & Contact Centre Association of (CRM & CCAM) as one of notable judges in the highly recognized CRM & CCAM awards serving in various capacities since 2004.

This career people developer’s passion for enhancing human performance also serves as guide and mentor in developing leaders; Ken first became intrigued and immersed himself into the field of human capability and potential in the late 80’s while he was still in America. Since then, he has held a variety of leadership, management and operational roles in various organizations. Ken is also a pioneer/owner of the first premier cyber cafe chain in Malaysia and has held key positions in many organizations such as Senior Consultant with the largest Business Process Outsourcing organization in Asia, Head of Technical Support for the Nokia Care Line (Asia Pacific), consultant for Microsoft Malaysia’s MSN portal, Marketing Strategist for the Kirby Company, USA to Special Events Liaison for the University of Oklahoma.

Ken is always enthusiastic to be able to share his experience, knowledge and uncanny insight in recognizing and tapping into individuals’ hidden potential for both personal and organizational clients’ success.

ATCEN Sdn Bhd (638211-U) This document may not be reproduced without the expressed consent of ATCEN Sdn Bhd.

Over the span of over 25 years of training, Ken’s passion for developing people has provided him with the privilege of accumulating the following experience.

ATCEN Sdn Bhd (638211-U) This document may not be reproduced without the expressed consent of ATCEN Sdn Bhd.

CX / Customer Service Etiqa Insurance NTT Docomo F-Secure OCBC Ace Synergy Malaysia - Mesra Line ADT Services Fuji Xerox Petronas ICT AEON Credit Service Great Eastern Life POS Malaysia Affin Bank Assurance AIA Hei-Tech Padu Prometric AIA Shared Services Hewlett Packard Proton Edar Alliance Bank Hilton Prudential Insurance Alphamatic Public Mutual Amanah Raya Berhad IBM Real Rewards AmAssurance ICI Paints ResMed AmBank iCimb Ricoh Malaysia American Express Indah Water Konsortium Royal Selangor AmG Insurance Indiana University, USA Samsung Asia Assistance Network Inter-Touch SCAN Associates ASTRO IOI Properties SCICOM ATOS Services iPerintis SCOPE International Aviva IT Services Asia Pacific Shell AXA Affin General (DHL-IT) Sony Malaysia Insurance Jebsen & Jessen Southern Bank Berhad Bank Islam Johnson Controls (JCI) Standard Chartered Bank Bank Negara Malaysia Kementerian Kesihatan SRG Bank Rakyat M’sia (MOH) STAR Publications Bank Simpanan Nasional Kirby Company, USA Sudong Canon Malaysia KWSP Suruhanjaya Syarikat Celcom Lafarge M'sia (SSM) CIMB Aviva Lexus Malaysia SYABAS CIMB Group LHDN Takaful Malaysia Citibank Malaysia MAA Teledirect Club Med Malaysian Oxygen (MOX) Time dotcom CSC Malaysia Mary Kay TM Dagang Net Group Contact TNB Dell Asia Pacific Centre Touch n Go Dhiraagu (Maldives) Mesiniaga UOB DHL Express Microsoft Malaysia UOB Centre of Excellence DiGi Monarch VADS E-Genting Berhad MSIG Vsource EON MYOB Asia EON Bank Group Nokia Asia Pacific

ATCEN Sdn Bhd (638211-U) This document may not be reproduced without the expressed consent of ATCEN Sdn Bhd.

Organizations: CommerceDotCom KKM (MOH) Real Rewards A&W Malaysia Crown Plaza Hotels KIBB Reckitt Benckiser Accor Hotels CSC Malaysia Khazanah Nasional ResMed Ace Synergy Da Ma Cai Kirby, USA RHB ADT Services Dagang Net KWAP Ricoh Malaysia AEON Credit Danone Dumex KWSP Royal Selangor Affin Bank Dell Asia Pacific L'oreal Samling AIA Dhiraagu (Maldives) Lafarge Samsung AIG DHL/DHL-IT LB Aluminum SCAN Associates Air Selangor DiGi Lexus Malaysia Scicom Alliance Bank DST (Brunei) Lenovo SCOPE International Alphamatic Easy Call LHDN Shangri-La Hotels & Alphamatic Sys. E-Genting Berhad Lion Petroleum ARB EON Products Shell AmAssurance Etiqa Insurance MAA Siemens AmBank Exxon Mobil MOX Silverlake American Express F-Secure ManU Life SNE Marketing AmG Insurance F&N Dairies Mary Kay SONOCO AON Malaysia Fresenius Medical Masterskill Sony Malaysia AAN Faber Medi-serve Maxis SBB ABS Festo Malaysia Maybank Group SP Setia ASTRO Fuji Xerox MGCC SRG ATOS Services Genting Group Mazda SCB Averis Gleneagles Hospital MDEC STAR Publications Aviva Glenmarie Prop. Mercedes Benz Stem Life Malaysia AXA Affin GRAB Merck Sudong Bank Islam Grand-Flo Berhad Mesiniaga Sunway Group BNM Great Eastern Life Microsoft Super Pages Bank of China GAB Microsoft Malaysia SSM Bank of Maldives Hap Seng Group Mines Marketing Swiss-Garden Bank Rakyat Heidelberg Mitsui Soko SYABAS BSN Hei-Tech Padu Mitsui OSK Lines Takaful Malaysia Belkin Henry Butcher MMC-Gamuda Taylor’s Edu Group BeMis Hewlett Packard Monarch Teledirect Big Dutchman Hilton Hotels Mondelez BMW Honda Malaysia MSIG TGV Cinemas Boehringer Ingelheim Hong Leong Bank MYOB Asia Uni of Oklahoma Bosch Huayang Nestle Malaysia Time dotcom BCG IBM Nike Malaysia TNB Boustead Group IBBM Nokia Asia Pacific TNT Canon Malaysia ICI Paints NTT Docomo Tokio Marine Carlsberg Malaysia iCimb Nu Skin Touch n Go CCAM IDS Group OCBC Toyota Capital CCM IILM Orisoft System TYCO Celcom IKEA Paradise Resorts UEM-Sunrise Celcom Axiata iMoney ParkRoyal Hotels UMMC Century Battery IWK PayPal UMW Toyota Century Logistics Indiana University Petronas UOB Cerebos ING Pfizer VADS Chevron Malaysia IBBM Pharmaniaga Vale CIMB Aviva Inter-Touch Phillips Vsource CIMB Group Intel Polyplastics Watsons Citibank Malaysia IOI Properties POS Malaysia Yamaha Motors City-Link Express iPerintis Prometric Yeo Hiap Seng (M) Club 21 IT-365 Proton Edar Zenith Media CNI Jebsen & Jessen Prudential Colgate Palmolive JCI PSDC KBU Public Mutual

ATCEN Sdn Bhd (638211-U) This document may not be reproduced without the expressed consent of ATCEN Sdn Bhd.