Nations Trust PLC – Key Facts Document

Dear Customer, Pursuant to a requirement under the Customer Charter issued by the Central Bank of , we have prepared a series of Key Fact Documents [KFDs] which are intended to assist you to choose the banking products/services we offer, that are required and are appropriate for you.

This KFD gives you a broad outline of the credit card products and services available at Nations Trust Bank PLC. If you wish to know further information please contact us in the following manner.

Phone / Fax Please call on our 24 hour customer service hotlines For Credit Cards : (011) 4414141 / For MasterCard Credit Cards : (011) 4414155 or Fax us on (011) 4414142 Email For American Express Credit Cards : [email protected] / For MasterCard Credit Cards : [email protected] Website www.nationstrust.com / For American Express Credit Cards only: www.americanexpress.lk Letters Manager – Service Quality, Nations Trust Bank PLC – PQ 118, Credit Card Center, 256, Srimath Ramanathan Mawatha, 15

In case you have any complaint relating to credit cards, please forward us a brief written statement containing the notice of the complaint to the above address or contact us by telephone on the above contact numbers and we will respond to you within 3 working days.

Description : Credit Cards Fees / charges / commission / Procedure to be followed to obtain Major terms and conditions Terms and conditions include the following What is a credit card? interest charged from customers the product / service Credit period and charging of interest among other things. A credit card is a plastic card issued to Eligibility and documents required users as a mode of payment. It allows the Should be at least 18 years of age Use of the card holder to buy goods and services based on A card member can enjoy a credit period of The card is valid worldwide; however the holder’s promise to pay for these goods minimum 20 days and maximum 50 days If employed card member shall not use the card for and services on a later date (on credit). The for purchases made using the card. • Credit card application form commercial / business purposes. It shall borrowing limit of each card is pre set by • A copy of the National ID / Passport be used only for personal requirements. the Bank. Customer has the option to settle In the event the card member pays the full • Salary slip The card member shall at all times keep in full or its minimum due amount. Credit outstanding on or before the due date, there • Letter from the employer confirming his PIN confidential and separate from the cards charge interest on reducing balance will not be any interest charged on the card the salary card. The card member will be liable for all method. account for that cycle. • Billing proof (i.e. telephone bill, water bill transactions incurred on the card until the or electricity bill) Bank’s Card Center in Sri Lanka is notified Supplementary credit cards If only the minimum payment is made, interest will be charged. of a loss or theft. Supplementary cards are issued only to If self employed immediate family members and individuals • Credit card application form The formula used for interest Cash advances recommended by the primary card member • A copy of the National ID / Passport calculation = Capital amount × Interest rate Card member can obtain cash advances up and share the credit limit of the primary • Certificate of Business Registration × (No. of days/365) to the assigned cash limit of the credit card card. Primary and supplementary card / Form 20 (if the company is limited from automated teller machines (ATMs) members are jointly and severally liable for liability) Interest is calculated daily on the reducing or Bank branches or cash disbursing all charges/transactions on the card. • Tax returns for the last 2 years balance method. Date indicated under merchants (machines / agents). All local Any action pertaining to the supplementary • Letter from auditor confirming the the “Post Date” on the statement will be / country limits and restrictions of each cards will be carried out only on the request annual income for the last 2 years considered as the starting date for interest respective mode would be applicable. of the primary card member. • Bank statements for the last 3 months calculation of each transaction. (both company and personal) Credit limit • Proof of other income (if applicable) Product range under American Express Card fees The cover letter accompanying the card as • Billing proof (i.e. telephone bill, water bill Credit Cards well as the statement will show the initial * Joining fees – Onetime fee or electricity bill) • American Express Platinum Credit Card * Annual fee – Charged annually credit limit applicable to the card member’s • SriLankan Airlines Platinum American account. The customer should also enter into a Express Credit Card The Bank will determine the credit limit Penalty fees written agreement with the Bank, which • American Express Gold Credit Card and notify the same to the card member * Over limit fee – Charged if the allowed sets out the terms and conditions on the use • American Express Credit Card from time to time through the statement credit limit is exceeded of credit cards. • American Express Corporate Gold Credit or by letter. Card * Late payment fee – Charged if the minimum payment is not made on or Procedure • American Express Corporate Green Credit Payments before the due date 1. Collect an application from any of our Card The card member shall pay to the Bank branches. upon receipt of the statement at least Financial fees Product range under MasterCard Credit the “Total Minimum Payment Due” 2. Please deliver the completed form to Cards * Cash advance fee – Charged on cash amount described in the statement. Each your nearest Nations Trust Bank branch or • Platinum MasterCard Credit Card withdrawals supplementary card member is also liable mail to: • World MasterCard Credit Card (Sapphire to pay the Bank either jointly with the World and Ruby World MasterCard All government charges in force primary card member or separately. If the Nations Trust Bank PLC – PQ 118 Credit Card) (inclusive of Stamp Duty) will be payment due date falls on a holiday, card 256, Srimath Ramanathan Mawatha, levied as applicable. member is required to make the payment Colombo 15 Benefits to customers including on the previous working date. Payment Account maintenance fee incentives/ promotions methods are available on the reverse of the To refer the full list of account maintenance 3. You may also apply online via • Purchase of goods and services credit card statement. fees applicable for the card please refer; www.americanexpress.lk worldwide on credit terms. (only for American Express Credit Cards) • Ability to obtain cash advances using a * For American Express Credit Cards – Recoveries credit card. www.americanexpress.lk During first 3 months of delinquency, • 24 hour operating call center and reminders will be made via letters, calls, emergency assistance. * For MasterCard Credit Cards – text messages and customer visits if • Statements through e mails if requested. www.nationstrust.com required, to recover the payments. The • Ability to settle credit card bills through referees will be contacted if the Bank fails internet. to establish contact with the customer. • 0% installment plans available at selected merchants. On failure of the above attempts, on the • Loyalty points awarding schemes fourth month, the Bank will handover the available for all products excluding account to external debt collection agencies American Express Corporate Cards. appointed on contact basis to recover the (Offered schemes may vary based on the outstanding. Furthermore the Bank in its product) right shall initiate legal actions against the card member and all supplementary card members (if any) to recover the overdue outstanding.

As per governing regulations, periodic reporting of credit card outstanding amount and arrears will be done to Credit Information Bureau of Sri Lanka (CRIB) for reference of all financial institutions.