Annual Report Annual Report May 2009 to April 2010 May 2009 to April 2010 Head Office & Customer Services and the Dearne Valley Unit 4, Eldon Arcade, Barnsley and the Barnsley, S70 2JP Dearne Valley key facts: (01226) 202 555

Barnsley Depot 21 million passenger journeys Wakefield Road, were made on Stagecoach in Barnsley and Dearne Valley Barnsley, S71 1NU (01226) 348 076 8.8 million miles operated within Barnsley and the Dearne Valley to carry passengers Shafton Depot Weetshaw Close, Shafton, 98.5% reliability and 91.5% punctuality Barnsley, S72 8PZ to provide customers with the best possible service (01226) 714 134

170 vehicles Rawmarsh Depot operating throughout Barnsley and the Dearne Valley Dale Road, Rawmarsh, , S62 5PB (01709) 522 023 528 staff working at 3 depots www.stagecoachbus.com/yorkshire £1.8 million investment @stagecoachbus.com in 13 new low floor buses

We do our best to meet your expectations, but occasionally things can go wrong, Care 4 Air ECO Star’s Award if you feel we have failed you in some way, please write in the first instance to the head office customer service address above.

If you then remain unhappy with our response, you can write to The Bus Appeals www.travelsouthyorkshire.com Body, PO Box 2950, Stoke-on-Trent, ST4 9EW. This is an independent organisation that will review your complaint.

(Calls from a standard UK landline cost 10p per minute; mobile phone costs may vary) Please consider the environment and recycle this leaflet. Details correct at time of print - June 2010 www.traveline.org.uk stagecoachbus.com/yorkshire Our fleet Our key measure of performance is the reliability and punctuality We operate a fleet of 170 buses, of which we replaced 13 over the past year with a total of our services. In the past year we operated 98.5% of our scheduled investment of £1.8 million. 92 % of our fleet (excluding school buses) is low floor or wheelchair services, with 0.8% failure due to internal reasons, and 0.7% due lift equipped to provide easy access for the elderly, disabled and buggies. to external reasons such as congestion, severe weather and diversions All our vehicles are inspected by our engineers at least every 3 weeks, and maintained to etc. We monitor our services for punctuality and 91.5% of our much higher standards than the legal minimum to ensure safety and comfort. Every vehicle services operated within 5 minutes of their scheduled time, traffic is cleaned daily. congestion again being the main reason for delay. We continue to seek improvements both through rescheduling services and in Our environment discussions with our local highway authorities. We used 3.4 million litres of diesel last year, at an average of 7.4 miles per gallon. We are provides local bus We have agreed a partnership scheme with PTE, working to improve fuel consumption through technical measures, and all our drivers have services in South and West Yorkshire We100% carried of our a Barnsley, Rotherham and Councils to work together to completed a safe and fuel-efficient driving course. has recently achieved improve and invest in our services. the Carbon Trust Standard for reducing energy consumption, and has announced a challenging including the towns of Barnsley, regular service CO2 reduction programme for the next 5 years. total of 21 million We have made some further improvements to services over the All our fleet runs on low sulphur diesel, with a high-tech additive Envirox to reduce pollution Rotherham, Doncaster, Pontefract past year. Route 6 in Barnsley was increased in frequency to every fleet is now fully and improve fuel consumption. Vehicle engines must meet increasingly higher Euro standards passengers over 10 minutes at peak times. New route 22 was started in Barnsley to and Wakefield. of exhaust emissions. 68 % of our fleet meets at least the Euro 3 standard. provide more buses between Barnsley and Dodworth. Routes 200, theaccessible. year 220 and 226 gained new additional journeys throughout the day, We recycle most of our waste, such as litter, used oils, filters, batteries, parts, etc. We also Our aim is to provide safe, reliable, punctual, recycle the water we use to wash our vehicles every night. clean and comfortable services with a good value funded in partnership with SYPTE and Yorkshire Forward. for money range of tickets and fares. Our staff Our Achievements Stagecoach Yorkshire became the first public transport company in the UK to sign up for a This annual report covers the year from May We are a major local employer with 434 drivers, 72 engineers and We operated 2009 to April 2010. new green scheme designed to improve local air quality, the Care4Air ECO Stars Fleet cleaners, and 22 supervisors and managers all based locally. Despite Recognition programme in South Yorkshire. the economic recession we have not made any staff redundant or 98.5% of all reduced their hours or pay. We have continued to invest in training The scheme, which is the first of its kind in the UK, recognises fleet operators Our passengers all our staff. planned who are using lower polluting vehicles and effective fuel management. Stagecoach Yorkshire received a three star rating following We carried a total of 21 million passengers over the year, an increase 164 drivers have achieved their NVQ qualifications and all our drivers services. an assessment of individual vehicles and overall road of 3% compared to the previous year. have completed the first stage of their Certificate of Professional transport operations. We received a total of 1,425 passenger complaints about our services, Competence (CPC). Our engineers are all skilled workers and we an increase of 11% over the previous year. That equates to one employ 4 apprentices to provide skills for the future. Our supervisors complaint per 14,700 passengers. We comply with our industry code and managers have all completed relevant training courses for their of practice, and every complaint is investigated and action taken to various professions. avoid repetition of the problem. Our fares Our services We did not increase fares during the year despite increased costs We operated a total of 8.8 million miles over the year, which was of pay, fuel and insurance. the same as the previous year. Like all businesses, we have been affected by the national economic recession, but have maintained services as far as possible.