Bournemouth, Poole & Dorset

Bournemouth, Poole & Dorset Adult Care & Support Services Directory 2016

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In partnership with

www.carechoices.co.uk www.luxurycare.co.uk Luxury care in Luxury care homes

www.luxurycare.co.uk Luxury care in Luxury care homes Bournemouth & Poole’s premier dementia care homes Bournemouth & Poole’s premier dementia care homes We follow the Dr. Gemma Jones model of care giving which concentrates on four different behavioural stages in dementia.

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Aranlaw HouseAranlaw Care House Home Care Home SeabourneSeabourne House House Care Care Home Home Regency Manor Manor Care Care Home Home Tel: 01202 763367Tel: 01202 763367 Tel: 01202Tel: 01202428132 428132 Tel: 0120201202 715760 715760 E: [email protected]: [email protected] E: [email protected]@luxurycare.co.ukE: [email protected] E: [email protected]

26 Tower Road,26 TowerBranksome Road, Branksome Park, Park, 1 Clifton1 Clifton Road, Road,Southbourne, Southbourne, 16-17 BlairBlair Avenue, Avenue, Lower Lower Parkstone, Parkstone, Poole, BH13 6HZ Bournemouth, BH6 3NZ Poole, BH14 0DA Poole, BH13 6HZ Bournemouth, BH6 3NZ Poole, BH14 0DA Contents Welcome 4 My life my care 4 Regions covered by this Directory 6 Helping you stay safe and independent 7 Safeguarding vulnerable adults 7 Home safety/falls prevention 8 Loneliness and isolation 8 Equipment to help you 9 Paying for care services 41 Telecare 10 Paying for your own care 41 Home maintenance and adaptations 10 What will you have to pay for your care? 42 Making life easier at home 11 Third party payments (top-ups) 43 Leaving hospital 15 Financial care planning 44 Reablement 15 NHS continuing healthcare 44 Personal care in the home 17 Personal Budgets and Direct Payments 44 This Directory's free helpline 17 Have your say 45 Home care agency checklist 19 Inspecting and regulating care services 45 Home care providers 21 Advocacy 45 Community support 30 Comments, compliments and complaints 45 Lunch clubs and meal deliveries 30 Healthwatch 46 Befriending and Good Neighbours services 30 Useful contacts 48 Day centres 30 Dorset Care Homes Association 48 Volunteering 30 The Registered Nursing Homes Association 48 Transport services 31 Useful contacts 49 Partnership for older people programme (POPP) 31 Safe and Independent Living (SAIL) 32 Care homes and care homes with nursing listings 53 Bournemouth 53 Living with dementia 32 Poole 61 Residential dementia care checklist 33 West Dorset 66 Living with a long-term health condition 34 North Dorset 73 Support for carers 34 Purbeck 75 Home choices 35 East Dorset 77 Choosing a care home 37 Index 83

Types of care home 37 Bournemouth, Poole and Dorset Councils’ distribution of this publication does not constitute their support or recommendation of any of the products or services Care homes checklist 39 advertised or listed within. All the listings in this publication are supplied by the Care Out of area care options 40 Quality Commission and neither Bournemouth, Poole and Dorset Councils nor Care Choices Ltd can be held responsible for any errors or omissions. Social care services 40 Eligibility for Adult Social Care services 40

To obtain extra copies of this Directory, free of charge, call Bournemouth Care Direct on 01202 454979, Poole Adult Social Care Help Desk on 01202 633902 or Dorset County Council on 01305 221000.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those Alternative formats requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome We believe that everyone should be able to live safely and independently in their own home for as long they can. However, at some point in our lives many of us need help to look after ourselves: perhaps because of illness, accident, disability or simply getting older and more frail. We want you to be as involved as possible in choosing and arranging the care and support you need, whether this is support in the home, help to get you out and about to do every day things, such as shopping or visiting your GP, or being involved in the activities you enjoy. This ensures that the services you receive help you to achieve the things that are most important to you. This Directory provides details of a range of services that are available through independent providers, voluntary and community organisations, your local council and the health authority. Bournemouth Town Hall Within this Directory, the services that are provided by your local council are described as ‘adult social care’ and these are provided by: Further information and advice about care and • Bournemouth Borough Council; support to help you remain safe and independent, as well as a wider range of providers, can be found on • Borough of Poole; and www.mylifemycare.com • Dorset County Council.

If you are looking for advice on how to stay safe and Find out about: independent in your own home, My life my care will help you • how to live safely and independently at home to make informed choices with the right help and support. including equipment to aid your daily living and care at Sometimes a little help can go a long way. This needs home; and solution based website gives information about adult social care and community services to help people lead • social and eating opportunities independent lives with the support they need. including lunch clubs, day opportunities and befriending The site has a wide range of information, such as how schemes; to access activities and groups in local areas, help around the home and personal care services, keeping mobile and • transport options to help you get out and about; staying safe, as well as dealing with money and finances. There • information and support for carers are also tips and advice on health and wellbeing, as well as including advice and information about looking after information about transport, home adaptations, daily living yourself and taking a break from caring; aids and much more to help people make informed choices. There is also a strong focus on carers to help them find the and much, much more. support they may need for themselves. The website is for all adults in Dorset, whether they qualify www.mylifemycare.com for financial support or pay for their own care. To find out more, log on to www.mylifemycare.com If you do not have access to internet, please call Bournemouth Care Direct on 01202 454979, Borough of Poole Adult Social Care Help Desk on 01202 633902 or Dorset Adult Access Team on 01305 221016.

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Registered Charity No. 1014697

Thinking of moving into a care home – or just needing a little extra help at home? We’re here to help Whatever your care needs, we know that it’s the care that counts – the quality care of all our residents and home care customers. As a leading provider of residential and home care across Dorset, we offer compassionate residential, nursing and dementia care in a home-from-home atmosphere. We also provide care to anyone who needs support in their own home, from young people and adults with disabilities, to older people who need a helping hand with their daily lives. Whether you’re looking for care in your own home, a short respite stay or a new home, we offer a warm welcome, compassionate care, comfort and peace of mind.

Residential Our locations throughout Dorset: 9 St Ives House care homes Ashley Heath Ringwood Alexandra House 1 Opening early 2017 Parkstone, Poole St Martins Grange ☎ 01202 746640 10 Gillingham 10 Gillingham Buxton House 2 ☎ 01747 834020 Weymouth ☎ 01305 760834 11 Talbot View Bournemouth 3 Castle Dene ☎ 01202 537571 Bournemouth 16 Crewkerne Templeman House ☎ 01202 397929 9 12 Bournemouth Ferndown 4 Dorset House 6 ☎ 01202 537812 Hamworthy, Poole 3 15 13 The Fearnes ☎ 01202 672427 1 Christchurch 5 11 12 Bournemouth Elizabeth House 4 8 ☎ 01202 296906 5 7 Dorchester Poole 13 14 Parkstone, Poole Bournemouth 14 NEW Wickmeads ☎ 01202 744545 Southbourne 6 Fairlawn, Ferndown ☎ 01202 427144 ☎ 01202 877277 2 Weymouth Home care 7 Maiden Castle House offices Dorchester ☎ 01305 251661 15 East Dorset ☎ 01202 394000 8 Queensmead Christchurch 16 West Dorset ☎ 01460 270500 ☎ 01202 485176 To request a brochure, arrange a visit or ﬁ nd out more, go to our website, call or send us an email

www.care-south.co.uk | ☎ 01202 712400 | [email protected]

Gillingham

Shaftesbury

Sherborne Sturminster Newton EAST Blandford DORSET NORTH Forum DORSET Wimborne Ferndown Minster WEST DORSET Charmouth POOLE Bridport BOURNEMOUTH Christchurch Lyme Regis Dorchester PURBECK Wareham

Weymouth Swanage

Bill of Portland

Home care providers Bournemouth 21 Poole 23 Dorset 25

Care homes/care homes with nursing listings Bournemouth 53 Sherborne 69 Purbeck 75 Poole 61 Weymouth 69 Swanage 75 West Dorset 66 Wareham 75 North Dorset 73 Beaminster 66 East Dorset 77 Blandford 73 Bridport 66 Christchurch 77 Charmouth 67 Gillingham 73 Ferndown 79 Dorchester 67 Shaftesbury 73 Verwood 81 Lyme Regis 69 Sturminster Newton 74 Wimborne 81

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Helping you stay safe and independent Safeguarding vulnerable adults

Everyone has the right to live in safety, free from abuse and neglect.

What is abuse? Abuse takes many forms. It includes: • any form of harm, such as hitting, injuring or restraining, threatening, intimidating or humiliating; • sexual attention or activity that is not consented to; • keeping someone on their own; • any form of neglect, such as not giving the correct medicine, not providing food or clothing, or not arranging the right care; • financial abuse, such as stealing or misusing money or property, or pressure about wills or inheritance; • discrimination, for example treating someone less favourably because of race, ethnicity, religion, age, gender, disability or sexual orientation; and • domestic violence and abuse. All public services, the police, local authorities and the Abuse can happen anywhere – at home, in the street, NHS take adult abuse very seriously – we usually refer to where you work, in a care home, hospital or day centre or this as 'adult safeguarding'. Protection from abuse is more in any other public place where you may spend time. effective if we all take responsibility for adults at risk. Who is at risk of abuse? Reporting abuse People may be at risk of abuse if they: If you know someone is being abused, or think they may • depend on other people for their care; be, call your local authority: • are older, frail and unable to protect themselves; • have a mental health condition; Bournemouth Care Direct: • have a physical or learning disability; 01202 454979 • have a serious sight or hearing impairment; Borough of Poole Adult Social Care Help Desk: • have dementia; 01202 633902 • misuse alcohol or drugs; or Dorset Adult Access Team: • have a long-term illness. 01305 221016

If someone tells you about abuse If it is outside of normal office hours, please call the Out of If someone tells you they are being abused: Hours Service on 01202 657279. • stay calm and listen to them; You can also tell a health or social care worker such as a • offer them support; social worker, nurse, doctor or occupational therapist. • write down what they tell you using their own words; If you think someone may be at immediate risk of harm • keep any evidence safe; contact the police by calling 999. • get in touch with us or the police; and If you report abuse: • in an emergency dial 999. • your concerns will be taken seriously; Please do not: • the matter will be dealt with sensitively; • press them for more details; • we will make sure the person is safe; and • contact the alleged abuser; • we will investigate the situation fully. • promise to keep it secret; or You will be asked to provide a name and contact details • assume that someone else knows what's going on and so that we can get in touch to ensure we have all the will get in touch. information we need to keep the person safe.

Visit www.carechoices.co.uk for further assistance with your search for care 7 Home safety/falls prevention

Improving safety in the home can help prevent people independent and self-sufficient. from having falls and injuring themselves, whilst allowing Clearing away clutter, ensuring floors and carpets them to continue to live independently. are safe, making sure the home is well lit and warm Falls, slips and trips can lead to broken hips or wrists and installing handrails where necessary are all useful and other injuries, and are a leading cause of disability suggestions for improving safety. among the older population. Falls in the home can result Taking steps to improve and maintain your health in ill health, lengthy hospital stays, residential care, loss of and general wellbeing is an important aspect of falls independence, and can greatly affect your quality of life. prevention. Remaining active, eating well, drinking enough Various aspects of the home environment can be fluids, paying attention to foot problems, and wearing improved to reduce the risk of someone having a properly fitting shoes and slippers can contribute to fall. Family, friends, neighbours and carers can help avoiding falls. Contact Safe and Independent Living (SAIL) make things safer for you while allowing you to stay if you would like further help and advice (see page 32).

Loneliness and isolation

Many people who live alone choose to move into a care home simply because they feel lonely or isolated. Fortunately, there are a number of opportunities across Dorset to get out, meet people and socialise. These include lunch clubs, coffee mornings and clubs organising visits and outings. Details of these can be found on www.mylifemycare.com computer learning groups. Details for your local library If, for any reason, you find it difficult to get out and can be found on your council’s website: about or simply want to talk to someone, befriending or Good Neighbour schemes can help. See page 30 for Bournemouth Borough Council: further information. www.bournemouth.gov.uk/Libraries/ One popular way to get out during the day is to visit LibraryServices/LibraryServices a day centre. There are many centres across Dorset and Borough of Poole: they offer a way to meet new people and learn new www.poole.gov.uk/leisure-and-culture/libraries skills. There are also opportunities for you to share your own skills, learn new ones and contribute to community Dorset County Council: projects. www.dorsetforyou.com/libraries Volunteering can be a positive way to spend time and be involved in the local community. See page 30 for Making friends and meeting new people further information. Meetup, www.meetup.com and Yooblr, www.yooblr.com Free walks are free websites that can help you make friends and form You may want to consider taking part in regular, small social groups with people who share your interests. short guided health walks that take place every week You type in the hobbies that interest you and the website throughout Dorset. These free walks offer a great then searches for people who live nearby and share opportunity to get out in the fresh air and meet new your hobbies. You can decide whether to get in contact people at the same time as keeping you fit and and make friends with them, and maybe go together to healthy. Details of these walks can be found on events taking place locally. www.mylifemycare.com/getting-out-and-about There will be many social opportunities available in For those living with memory loss and dementia, your area. POPP Wayfinders can provide information Memory Cafés are a great way to meet with others in a about your local services (see page 31). social setting. See page 32 for further information. Libraries For further information, visit www.mylifemycare.com Libraries in Dorset do much more than lend books. They or contact your local Adult Social Care department have a range of events and opportunities to meet people, (details can be found on page 49). such as reading groups, craft and chat groups as well as

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Equipment to help you

At some time in our lives, perhaps because of disability or just getting older, many of us find it more difficult to carry out everyday tasks. This might be getting out of your chair or struggling to get into the bath. Sometimes, just getting the lid off a jar or lifting a heavy kettle can be difficult. Not being able to clearly see buttons on controls or read instructions brings its own difficulties. Many people don't ask for help because they feel this means giving up their independence. In fact, the range of equipment that is available can mean that you do any pressure. Some items of equipment can even be not have to rely on others and can stay independent for borrowed for free so that you can try them at home. longer. You can also get free and impartial advice from the There are hundreds of aids that can help you to carry Disabled Living Foundation (DLF), a national charity that on living independently; from helping you with eating, provides advice, information and training on daily living dressing and bathing to help with getting around your aids. See page 49 for contact details. home. For examples of these see pages 11-14. Whatever If you have a sight or hearing impairment, Sight and you have difficulty with, there is almost certainly a Hearing Centres offer an opportunity to try out specialist solution for you. equipment and get advice. Contact details can be found Getting advice about equipment on page 51. There are a number of organisations that provide You can find further information about equipment equipment and advice. If you are not sure what that can help with daily living from one of the many equipment will help, you could visit an Independent equipment suppliers in Dorset. Details of these and advice Living Centre (contact details can be found on page 51). about how to return equipment are available at This is a great way to see and try out equipment without www.mylifemycare.com

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 9 Telecare

Telecare works through a 'careline' which is connected to heating on. This means that you, your carer and relatives your telephone line. A careline gives you a button to press can rest assured that you are safe at all times of day and in case of emergency. This alerts your carer or a 24 hour night. monitoring and response centre. At the centre, a trained If you are not sure whether Telecare can help, you operator will try to speak to you through the base unit. could visit an Independent Living Centre. These have If you do not respond, they will call your named contact many types of equipment on display and experienced (for example, a relative or neighbour) or the emergency staff to advise you. Contact details can be found on services if needed. This means that help is always available page 51. at the press of a button. The council may be able to provide Telecare for you Different types of sensors can be added to the careline if you are eligible (see page 40). This means that there to check for some problems automatically. For example, it may be no charge for the provision, installation or could raise the alarm if you fall over; do not return to bed maintenance of the equipment. There is a small charge if you get up in the night; do not get up in the morning for the monitoring and you may be asked to contribute as expected; leave the bath running; or forget to turn the towards this.

Home maintenance and adaptations

Adapting your home to meet your needs could make it Bournemouth and Poole easier to get around or carry out daily tasks. East Boro’s Handy Van Repairs Service provides practical There are many ways in which your home can be help and support around the home, and there’s no hefty adapted. For example: labour charges either – you just pay for the materials used • putting in ramps or handrails so it is easier to get in and for the repairs. For all general maintenance and repairs, around the home; the Handy Van Repairs Service can help. • widening doors or putting in a stair lift so it is easier to If you own or rent a home in Bournemouth or Poole, move between rooms; are aged over 60 and receive certain benefits then you • altering bathroom and kitchen fittings to bring them to can apply to use this service. wheelchair height; and • adapting heating controls or light switches so they are For more information and to check if you qualify, easier to use. telephone 01202 883503 or email Many adaptations are relatively simple and inexpensive, [email protected] but can make a big difference. For example, a handrail up the stairs might be all that is needed to help you get safely to the bathroom. Dorset The Dorset Accessible Homes Service (DAHS) is locally based, with offices in Dorchester and Blandford Forum. It works on behalf of Dorset County Council and is available to anyone in the Dorset County Council area. As well as providing practical help with home adaptations, repairs and improvements, the service offers free advice, support and information on: • checking whether you are entitled to any financial help; • your housing options; • deciding on home adaptations that might help you; • carrying out minor repairs; and • making your home more energy efficient.

Contact DAHS on 0333 003 0010 or email [email protected]

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Making life easier at home In the living room

Plug with handle

Easi-reach

B N O R Y

Chair raisers

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT • Block of foam in chair base • Buy an electric riser chair OF CHAIRS • Buy ready-made chair raisers if your Standing up from sitting is difficult chair is too low • Buy a new chair – get professional help to make sure the height is right • Take regular, gentle exercise

OPENING AND CLOSING • Move any furniture out of the way • Remove the window opener WINDOWS • Install/purchase a fan • Install environmental controls or Can’t reach the windows • Purchase a gadget to open/close window air-conditioning Not secure to leave windows open • Install new windows

CONTROLLING THE HEATING • Change the switches • Move the heating controls Can’t reach the controls for the fire • Fit a timer switch • Install new or additional heating system or heating • Purchase a standalone heater

SWITCHING LIGHTS ON AND OFF • Install a light switch toggle • Move the light switches Can’t reach the switch • Purchase a socket extension • Replace the light switches The switch is difficult to use • Purchase handi-plugs • Install environmental controls

KEEPING WARM • Replace the fire with a heater • Get a grant to insulate your house Insulating your home • Apply for the winter fuel payment • Change to a cheaper heating system Affording the fuel • Use a trolley to safely transport the fuel • Change to an easier-to-use heating system Carrying the fuel

WATCHING TV • Use subtitles • Request an assessment for a hearing aid Hearing the sound of the TV • Purchase wireless headphones • Install a room loop

Visit www.carechoices.co.uk for further assistance with your search for care 11 In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED • Learn new techniques for moving safely • Use a transfer board Standing up from sitting on the bed • Purchase a leg lifter • Install a hospital bed • Raise the bed • Buy an electric adjustable bed • Fit grab rails • Use a mobile hoist or a ceiling track hoist

SITTING UP IN BED, TURNING • Change bedding • Buy a bed cradle/bed ladder OR ROLLING OVER • Learn new techniques for moving safely • Use a bed lever Bed is too soft • Purchase a pillow raiser • Buy a specialised mattress Bedding is too heavy • Change the mattress • Install a drop-down rail Nothing to lean on • Install an over-bed pole

KEEPING WARM IN BED • Buy a heavier duvet Checking the safety of your electric • Buy thermal clothing blanket • Contact an electrician about any electrical blanket safety concerns

GETTING DRESSED • Learn new techniques for dressing • Consider home support Difficult to reach all of your body • Buy simple gadgets: long-handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact n n n (see key below) regarding an assessment of needs

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS • Ask your pharmacist for an easy to • Get a pill dispenser with days and times on Opening bottles open bottle • Get an automatic pill dispenser Remembering to take tablets • Keep a note when you have taken a tablet • Ask someone to prompt you

READING THE TIME • Buy a clock with larger numbers • Buy a clock that ‘speaks’ Seeing the clock to tell the time

n Bournemouth Care Direct: 01202 454979 n Poole Adult Social Care Help Desk: 01202 633902 n Dorset County Council: 01305 221000 12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

REACHING CUPBOARDS • Re-arrange things in cupboards/on • Alter the spring in the door closers Cupboards are too high or low surfaces • Lower or raise the cupboards Cupboards are too deep • Buy an Easi-Reacher or Handi-Reacher Cupboard doors are too heavy

USING TAPS AND SWITCHES • Fit tap turners • Change switches Taps or switches are too awkward • Purchase Handi-Plugs • Raise or reposition taps Can’t reach taps or switches • Fit lever taps or new taps • Alter the kitchen

CUTTING, CHOPPING, • Sit at a table • Use a food processor PREPARING AND COOKING FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool Work surface too high or low knife with a thick handle; chopping • Buy a trolley Hard to grip packets or jars board with spikes; pan handle holder; • Change the height of the work surface Hard to grip a knife teapot tipper; lid gripper • Make space under the work surface for Pans or kettles are too heavy to lift your knees when sitting

MOVING AROUND THE KITCHEN • Re-organise the furniture • Review mobility equipment used Not enough space • Adapt the kitchen • Consider the suitability of the kitchen

EATING AND DRINKING • Use large handled cutlery • Buy a trolley Cutlery is hard to grip • Use a non-slip mat • Consider home support for meal times Food/plate keeps slipping • Use a lightweight insulated cup Can’t carry food to table • Use a cup with two handles Can’t lift cup • Contact n n n (see key below) regarding an assessment of needs

LAUNDRY AND IRONING • Install a wall-fixed ironing board • Raise/lower the washing machine Washing machine is too high or too low • Change the washing machine or iron Putting up ironing board n Bournemouth Care Direct: 01202 454979 n Poole Adult Social Care Help Desk: 01202 633902 n Dorset County Council: 01305 221000 Visit www.carechoices.co.uk for further assistance with your search for care 13 In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY • Install tap turners • Install lever taps or new taps Turning the taps • Purchase a long-handled sponge • Purchase a stool Standing at the basin • Purchase a flannel strap • Raise or lower basin Basin is too low or too high • Contact n n n (see key below) • Consider home support Can’t reach all parts of the body regarding an assessment of needs

HAVING A BATH • Have a strip wash • Install lever taps or new taps Turning the taps • Purchase a non-slip mat for the bath • Install a bath lift Stepping into the bath • Install tap turners • Use a mobile hoist Risk of slipping in the bath • Buy a long-handled sponge • Use a ceiling track hoist Getting up out of the bath • Use a half-step • Replace the bath with a shower Washing your back • Install grab rails • Convert the bathroom to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Heat the bathroom safely • Change the floor covering Floor is slippery • Use a non-slip mat • Purchase a hot air body dryer Room is too cold • Purchase a towelling gown Difficulty in drying your body

USING THE TOILET • Install a raised toilet seat • Review mobility equipment used Toilet is too high or too low • Use a combined toilet seat and • Adaptation to bathroom Difficult to clean yourself support frame • Consider home support Flush lever is awkward • Install a flush lever extension Toilet is hard to get to • Contact n n n (see key below) regarding an assessment of needs

CLEANING TEETH • Purchase a toothbrush gripper Gripping the toothbrush • Purchase an electric toothbrush Standing at the basin • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board Difficult to stand for long shower • Use non-slip mats • Use a shower chair or stool Shower too high • Purchase a half-step • Replace shower controls Shower controls are awkward • Contact n n n (see key below) • Consider home support Shower is slippery regarding an assessment of needs n Bournemouth Care Direct: 01202 454979 n Poole Adult Social Care Help Desk: 01202 633902 n Dorset County Council: 01305 221000 14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Leaving hospital

If you are in hospital and think you might need help when you return home, ask the hospital staff to arrange for you to see a member of the Social Work Team. A member of the team will arrange to visit you, and your friends and family if you wish, on the ward. They will talk to you about your concerns and what support you might need to return home. You may be offered a short period of intensive support – called reablement – and we will see if equipment, home adaptations or care at home would help. You may also be signposted to other services that can help you.

Reablement

If you have had an illness, accident, just come home from Please note that this service is available to all adults hospital or are becoming frail, you might find it difficult in Dorset and Poole, and adults over 65 years in to look after yourself. You might not feel strong enough Bournemouth. to cope or you may simply have lost confidence. Many To find out if you can access reablement, Adult Social people just need a bit of help to get back on their feet. Care will find out what you want to be able to do and Reablement is a short period of intensive support in agree when help is needed. If you are eligible, support your home. Staff will work with you to help you regain old in your home may then be arranged to help you regain skills, or develop new ones. In most cases, this is all you confidence and ability in carrying out daily living tasks, need to regain your independence and be able to carry such as: on living in your own home. • dressing and getting into and out of bed; • washing and shaving; • managing the toilet; and • eating and drinking. The amount of help needed varies with each person and their circumstances. You might need only a few visits a week or several visits a day. Over the period of reablement, the amount of help you need should reduce quickly, as your confidence and ability improves. Reablement is free of charge, provided that: • the council agrees that reablement can help you; • you are not already receiving care services; and • you are finding it difficult to manage your personal care or daily living needs due to frailty, following an illness or fall, or after a stay in hospital. At the end of a period of reablement, most people can live independently at home. However, if you are not fully independent, Adult Social Care staff will tell you how much more help they think you need. They will also tell you how much this might cost and whether the council will pay something towards that cost.

For further information visit www.mylifemycare.com or contact the Adult Social Care department in your area using the details on page 49.

Visit www.carechoices.co.uk for further assistance with your search for care 15 ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

AFFORD WHAT ARE THE CARE OPTIONS? IF I MAKE THE WRONG

CAN WE AFFORD IT? WHAT IF MUM WHICH TO CHOOSE? KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF I MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? HOW WILL I KNOW WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? DOESN’T AGREE? MUM DOESN’T AGREE? CAN WE AFFORD IT? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG WHAT IF I MAKE THE WRONG CHOICE? CAN WE CAN WE AFFORD IT? MUM DOESN’T AGREE? ?

WHAT ARE THE CARE OPTIONS? WHAT ARE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? OPTIONS? WHAT ARE THE CARE HOW WILL I KNOW WHICH TO CHOOSE? CARE OPTIONS? WHAT IF I AFFORD IT? CAN WE AFFORD IT? IF I MAKE THE WRONG CARE THE CARE OPTIONS? AFFORD IT? AGREE? HOW WILL I KNOW WHICH TO CHOOSE? CAN WE AFFORD IT? ? WHAT ARE THE CARE OPTIONS? WHAT IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? WHAT IF MUM DOESN’T HOW WILL I KNOW WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF CAN WE AFFORD IT? CAN WE AFFORD IT? ? WHAT IF I MAKE THE WRONG CHOICE? THE WRONG CHOICE? HOW WILL I KNOW CAN WE AFFORD IT? WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? HOW WILL I KNOW WHAT IF MUM DOESN’T AGREE? MUM CARE OPTIONS? AGREE? ? WILL I KNOW WHICH TO CAN WE AFFORD IT? THE WRONG CHOICE? WRONG WHAT IF MUM WHAT HOW WILL ? WHAT ARE THE CARE OPTIONS? WHICH TO CHOOSE? CARE OPTIONS? HOW WILL I KNOW WHAT IF MUM ? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHAT IF MUM CAN WE AFFORD IT? WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE? WILL I KNOW WHICH CAN WE AFFORD IT? CHOOSE? CHOOSE? WHAT IF WHAT IF I MAKE CARE OPTIONS? CAN THE WHAT IF I MAKE THE WRONG CHOICE? HOW WILL I KNOW ? ? CAN WE AFFORD IT? WHAT IF MUM IF I ? DOESN’T AGREE? CAN WE AFFORD IT? HOW WILL I KNOW WHICH TO CHOOSE? WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE CAN WE AFFORD IT? ? TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077*

WWW.CARESELECT.CO.UK

*While stocks last 16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Personal care in the home

If you find you do need longer term care, a care assistant can visit you at home to provide the support you need. This can make all the difference in maintaining your independence. Everyone's needs are different; some people may need help several times a day with a range of tasks. Others might only need help with one or two tasks less frequently. Some of the things you can get help with include: • preparing meals and cooking; • personal care, like getting in and out of bed, washing, dressing and going to the toilet; • cleaning and other household tasks; • shopping, collecting medication and paying bills; • help with paperwork (bills, banking and letter writing); information, details can be found on page 49. and A number of care agencies can be found starting on • help with getting out and about to appointments or page 21 of this Directory, at www.mylifemycare.com/ social activities. directory or by contacting your local Adult Social Care The charge for this service is generally around £15 per department. Alzheimer's Society has advice on care in the hour, depending on the level of care provided. If you home for those with memory loss conditions. Contact would like help from the council, we will need to find out details can be found on page 49. Before you decide which if you meet the eligibility criteria, including whether we provider or agency to use, you should check its rating and will pay something towards the cost of your care at home. report from the Care Quality Commission. See page 45 for Contact your local Adult Social Care department for more more information.

This Directory’s free helpline

This Directory’s free helpline provides an independent search by postcode or region for care homes, care homes information and help service encompassing care and with nursing and home care providers that meet your accommodation. A personalised report can be generated requirements across the country. Your search can then for you, providing details of all home care providers, care be saved and emailed to others. You can also view an homes or care homes with nursing that meet your criteria. electronic version of this Directory on the site and have it One call to the freephone number 0800 389 2077 will read to you by using the ‘Browsealoud’ function. enable the service to build a profile of exactly what type Whatever your care needs, this Directory, the Care of care you’re looking for, while taking into account your Choices helpline and website will be able to point personal needs and interests. you in the best direction, however you would like care The website www.carechoices.co.uk allows you to information presented.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards The UKs largest council owned social care company. of care Our well trained and experienced staff provide high • links to the latest inspection quality, personalised, award winning services. reports • Residential & Nursing care • Reablement & regaining With so many providers to • extra information, photos independence • Day Services choose from, where do you and direct website links for hundreds of providers • Supported employment & work based training start? • request a brochure • Shared Lives & Supported Living www.carechoices.co.uk • checklists to take with can help you out. you when you visit Tricuro Limited (09536732) and Tricuro Support Limited (09536638). Beech House, 28-30 Wimborne Road, Dorset, BH15 2BU.

Visit www.carechoices.co.uk for further assistance with your search for care 17 Care... when you want it, where you want it. The Perfect Fit Our forward-thinking Care Match options are designed for your future, so no matter how your care needs might change, you can simply switch to the most appropriate service for care that fits around you.

The Perfect Balance Altogether Care is a family business established for 25 years and brings family values to life. Creating the ideal environment and support for individuals we deliver just the right balance between independent living and professional care.

Care Match available throughout Dorset and South Somerset. Care Residential Homes located in Dorchester, Maiden Newton, Weymouth and Yeovil. Care NES SI S – U B 2 Y 5

I Y E

M A

A R

F 01305 300161 S

A I

•

C E A R [email protected] www.altogethercare.co.uk

Candlelight Care Family-run company supporting the ones you care about. We can help with almost anything! • Personal care • Overnight help • Companionship • Respite breaks for family carers • Home from hospital support • Specialised help for children • Help around the house and families, stroke, dementia • Shopping and meals and end of life • Live-in Care

‘Thank you all for the amazing care you took of my dad. I feel very blessed to have found such a good care company.’ Mrs H, Poole ‘My grateful thanks to the carers who have been so kind and helpful. I have happy memories of Call 01935 817800 for areas in and around Sherborne, all our little chats!’ Mrs M, Sherborne Gillingham and Shaftesbury. Call 01202 848203 for areas in and around Blandford, Wimborne, Oakdale, Merley, Sturminster Marshall, North Poole, Broadstone, Parkstone, Ferndown, 01202 848203 Canford Heath and Corfe Mullen.

Registered with or 01935 817800 CQC www.candlelightcare.co.uk

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

People arranging and funding their own care either privately or through a Direct Payment or their Personal Budget are able to choose their own worker or care agency. Lists of local home care providers begin on page 21.

Agencies

• What experience does the agency have in your particular • How can you contact the agency in an emergency or field of need? Can they supply references for you to outside office hours? check?

• Home care agencies providing personal care must • How hard or easy would it be to make a complaint and be registered and inspected by the Care Quality how are things then put right? Commission. Ask to see a copy of their registration certificate.

• How long has the agency been operating?

• If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone • How many care workers would the agency assign to care you trust. Get as much help as you can going over it and for you and would you see the same one every day? If ask any questions you may have before signing anything. not, how does the staff rota operate and what happens The Citizens Advice Bureau or Age UK could help with if your care worker goes on holiday or is sick, will you be this. notified in advance that a different care worker will be attending?

Paid care workers • You should expect your personal preferences, dignity • Care workers should be fully trained or be in on-going and privacy to be respected. Discuss this with the training. Ask the agency about their policies on this. agency and ask how the most suitable care workers for • You will have a care plan drawn up by the agency which your particular care are chosen. Can you talk to them the care workers will work to. Ask how often this plan will before deciding? be reviewed by the agency.

• Care workers must be checked with the Disclosure

and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case.

Paying

• If your care needs do not meet Adult Social Care’s eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Visit www.carechoices.co.uk for further assistance with your search for care 19 CARE VISITS AT HOME Good old-fashioned service

Our areas Bespoke We deliver care visits With visit times ranging throughout Dorset. from 15 mins right up to No matter where our 24 hour a day live-in care, customers live, we do our customers beneﬁ t not charge mileage to from as much or as little or from the visit. care as they require.

Consistency What we offer We believe in consistency We offer everything and always aim to from personal care to provide a familiar face for shopping, cleaning or our customers. Our staff social visits. In fact, are caring, trained to give everything you need to medication and police remain in the comfort of checked. your own home.

Please call to arrange your free visit from a supervisor to discuss your care needs For Weymouth & Portland call 01305 230770 For Purbeck call 01929 500515 For Dorchester call 01305 236655 For East Dorset call 01202 977200 For Bridport call 01308 800555 For Christchurch call 01202 023636 For North Dorset & Sherborne call 01258 440940 Visit us www.bluebirdcare.co.uk Bournemouth home care providers

ABIA CARE SOLUTIONS CARE SOUTH HOME CARE SERVICES EAST DORSET Bournemouth Bournemouth Advert page 5 Tel: 01202 443450 OP D PD LDA MH SI YA AD Tel: 01202 394000 OP D PD LDA MH SI YA AD

CARE VISITS AT HOME ABSOLUTE CARE CAREMARK POOLE Good old-fashioned service – GROVE HOUSE & EAST DORSET Bournemouth Bournemouth Tel: 01202 757515 OP LDA Tel: 01202 590509 OP D PD LDA MH SI YA AD

ACASA CARESERVICE24 Our areas Bespoke Bournemouth Bournemouth Tel: 01252 683520 OP D PD LDA MH SI YA Tel: 01202 559482 OP PD SI We deliver care visits With visit times ranging throughout Dorset. from 15 mins right up to AGE UK BOURNEMOUTH COMMUNITY WESSEX – EAST No matter where our 24 hour a day live-in care, Bournemouth Bournemouth customers live, we do our customers beneﬁ t Tel: 01202 530530 OP D PD MH SI Tel: 01202 853000 OP D PD LDA MH SI YA AD not charge mileage to from as much or as little or from the visit. care as they require. ALLIED HEALTHCARE GREEN CROSS MEDICARE LTD Bournemouth Bournemouth Consistency What we offer Tel: 01202 420022 OP D PD LDA MH SI YA AD Tel: 01202 291347 OP D PD SI

We believe in consistency We offer everything ALTOGETHER CARE HILLCREST DORSET and always aim to from personal care to – CARE AT HOME Bournemouth provide a familiar face for shopping, cleaning or Bournemouth Advert page 18 Tel: 01202 578136 OP PD LDA MH SI YA our customers. Our staff social visits. In fact, Tel: 01202 310222 OP D PD MH SI YA are caring, trained to give everything you need to HOME CARE / REABLEMENT medication and police remain in the comfort of AQS HOMECARE DORSET Bournemouth Advert page 17 checked. your own home. Bournemouth Tel: 01202 456888 OP D PD LDA MH SI YA Tel: 01202 521252 OP D PD LDA MH SI YA AD HOMECARE PLUS UK ASPECT DOMICILIARY CARE Bournemouth Advert page 26 Bournemouth Tel: 01202 318052 OP D PD LDA MH SI YA AD Tel: 01202 529933 OP D PD LDA MH SI YA HORIZON HOME CARE BCHA PERSONAL CARE – 1430A WIMBORNE ROAD Bournemouth Bournemouth Tel: 01202 410500 OP D PD LDA MH SI YA AD Tel: 01202 737456 OP D PD LDA MH SI YA AD

BLUEBIRD CARE MY CARE LADIES (BOURNEMOUTH) Bournemouth Bournemouth Tel: 01202 762000 OP D PD YA Tel: 01202 859440 OP D PD SI YA NEWCROSS HEALTHCARE SOLUTIONS LTD BOURNE-CITIZEN LTD (BOURNEMOUTH) Bournemouth Bournemouth Tel: 01202 242216 OP PD LDA MH SI YA Tel: 01202 539339 OP D PD LDA MH SI YA AD Please call to arrange your free visit from a supervisor to discuss your care needs

For Weymouth & Portland call 01305 230770 For Purbeck call 01929 500515 Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism For Dorchester call 01305 236655 For East Dorset call 01202 977200 User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol For Bridport call 01308 800555 For Christchurch call 01202 023636 Advertisers are highlighted For North Dorset & Sherborne call 01258 440940 Visit www.carechoices.co.uk for further assistance with your search for care 21 Visit us www.bluebirdcare.co.uk Bournemouth home care providers continued

NU-STAFF IMAGE PLAN LTD SHELLEY PARK Bournemouth Bournemouth Tel: 01202 292870 D PD SI Tel: 01202 396933 PD YA

PINES HOME CARE, THE STAFF 2000 DOMICILIARY CARE SERVICE Charminster Bournemouth Tel: 01202 555048 OP D PD LDA MH SI AD Tel: 01202 292995 OP D PD LDA MH SI YA

PRIME CARE COMMUNITY SERVICES LTD – TALBOT MANOR BOURNEMOUTH Bournemouth Bournemouth Tel: 01202 512918 PD LDA YA Tel: 01202 589968 OP D PD LDA MH SI YA AD TENDER-CARE SERVICES LTD PROSPECTS DOMICILIARY CARE SERVICE Bournemouth Bournemouth Tel: 01202 533532 OP Tel: 01202 521985 OP LDA YA WILLOW TREE RIGHT AT HOME (BOURNEMOUTH) (BOURNEMOUTH) Bournemouth Bournemouth Tel: 01202 280855 OP D PD SI YA Tel: 01202 399669 OP D PD SI YA

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE?

Mobile: 07414 754 989 VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK Email: [email protected]

With over 15 years experience in health and social care, providing a professional, reﬁned and superior domiciliary care service. Covering a wide variety of individual needs as a care assistant, support worker and personal assistant. CALL CARE SELECT FOR MORE INFORMATION: Including: 0800 389 2077 • Registered with HMRC as self employed • Comprehensive public liability & business insurance

• Personal Care • Domestic/Household Support • Nail Cutting • Sitting Services • Social Clubs • Support with access to Community Services • Free Subsidies up to 50% • Carers Groups

Moran House, 1 Holes Bay Park, Consistently Sterte Avenue West, Poole BH15 2AA praised by our I provide emotional and physical support and develop 01202 207300 clients close rapports and relationships with all my clients, Further information available on working to best practice and legislative guidelines. our website: www.pramacare.co.uk Registered Charity No. 801967

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Poole home care providers

24 HOUR HOME CARE SERVICE LTD Broadstone Tel: 01202 695913 OP D PD LDA MH SI

ABICARE SERVICES LTD – DORSET Wimborne Advert page 24 Tel: 01202 880697 OP D PD LDA MH SI YA

ADRIEL CARE LTD Poole Tel: 0844 800 0227 OP D PD LDA MH SI AD

AGAPE CARE SOLUTIONS Poole Tel: 01202 738262 OP D PD LDA YA

AGINCARE UK POOLE CARE UK SPECIALIST CARE AT HOME Poole Advert page 26 Poole Tel: 01202 710600 OP D PD LDA MH SI YA AD Tel: 0333 434 3043 OP D PD LDA YA

ALINA HOMECARE POOLE CAREWATCH (WEST DORSET) Poole Poole Tel: 01202 816146 OP D PD LDA SI YA AD Tel: 01202 687687 OP D PD LDA MH SI YA AD

ASPIRE SUPPORT DANA CARE Poole Poole Tel: 01202 062873 OP D PD LDA MH SI YA Tel: 01202 730500 OP

ASTER LIVING – LINK HOUSE DIVERSE ABILITIES PLUS – SUPPORTED LIVING Poole Poole Tel: 01202 308600 OP D PD LDA MH SI YA Tel: 01202 718266 PD LDA YA

BLUEBIRD CARE (POOLE) ELEANOR NURSING & SOCIAL CARE LTD Poole – POOLE OFFICE Tel: 01202 859440 OP D PD SI YA Poole Tel: 01202 672800 OP D PD LDA MH SI YA BOROUGH OF POOLE – SUPPORTED LIVING SERVICE ENHANCE Poole Poole Tel: 01202 676250 LDA Tel: 01202 678577 LDA YA

CARE DIVISION – POOLE, THE ESSENTIAL NURSING AND CARE SERVICES Poole Poole Tel: 0845 521 0424 OP D PD LDA MH SI YA AD Tel: 01202 711144 OP D PD LDA MH SI YA AD

CARE DYNAMICS LTD EXCEL SUPPORT SERVICES – DORSET Poole Poole Tel: 01202 759965 OP PD LDA MH SI YA Tel: 0203 195 0151 OP PD LDA MH SI

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted Visit www.carechoices.co.uk for further assistance with your search for care 23 Good Oaks is an independent premium care provider working exclusively with individuals in their own homes. Our success is due to recommendations and referrals and a strong ethos of compassionate care.

We can help with: • Personal Care • Medication prompting Live-in Care • Meal preparation Round-the-clock support from a trusted, • Companionship and outings experienced carer that • 24-hour care and Night Care helps you stay in the • Home from Hospital home you love. Why Good Oaks? • Experienced and friendly Dignity in Care registered carers Visiting Care • Small teams of carers, providing continuity From 30 minutes of care upwards, our friendly • Well trained and paid staff, willing to go carers can help you with the extra mile day-to-day activities. • Attentive and caring management • Registered with and regularly inspected by the Care Quality Commission Call or email us today to discuss your requirements or arrange a free assessment Email: [email protected] Tel: 01202 757787 Web: www.goodoakshomecare.co.uk

Supporting you in the comfort of your own home

Abigroup is the perfect choice if you are looking for a friendly, professional and tailored care service. Whether you need peace of mind, assistance with domestic tasks or full-time care, our team of carers are on-hand to support you. Our services include:

– Our homecare service offering personal and domestic support to all adults

– Our 24 hour care service that provides a carer to live in your home with you

– Our care support service delivered either through your television or our touch screen device

– Our domestic cleaning service

All of our services are available throughout Dorset. For more informationinformation pleaseplease contact phone Tonion 01202 on 01202 880697 880697 email [email protected] oror visitvisit ourour websitewebsite www.abicare.co.uk www.abicare.co.uk

www.abicare.co.uk

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Poole home care providers continued

GOOD OAKS HOME CARE MELTON COURT Poole Advert page 24 Poole Tel: 01202 757787 OP D PD LDA SI YA Tel: 01202 766556 OP D PD MH SI

HEADWAY DORSET MIHOMECARE – POOLE Poole Poole Tel: 01202 659394 OP D YA Tel: 01202 668864 OP D PD LDA MH SI YA AD

HOME CARE ANGELS PRAMACARE Poole Poole Advert page 22 Tel: 01202 761789 OP D PD MH SI YA Tel: 01202 207300 OP D PD LDA MH SI

HMR MEDICAL AND SHAPES DOMICILIARY SERVICE – NURSING SERVICE DIVERSE ABILITIES PLUS LTD Poole Poole Tel: 01202 665550 OP D PD MH SI YA Tel: 01202 737549 PD LDA SI

HOME INSTEAD SENIOR CARE SOMERSET CARE COMMUNITY (POOLE AND Poole BOURNEMOUTH) Tel: 01202 853197 OP D PD LDA MH SI YA Poole Tel: 01202 738577 OP D PD LDA MH SI YA AD HORIZON HOME CARE – 386A ASHLEY ROAD SUPPORTING YOU IN THE SOUTH Poole Poole Tel: 01202 737456 OP D PD LDA MH SI YA AD Tel: 01202 606273 OP D PD LDA MH SI YA

LIFEWAYS COMMUNITY CARE (POOLE) WIMBORNE NURSING AGENCY Poole Poole Tel: 01202 330830 OP D PD LDA MH SI YA Tel: 01202 665550 OP D PD MH SI YA Dorset home care providers

24 SEVEN HOME HELP LTD AGINCARE UK LTD Advert page 26 – 2 KINGLAND HOUSE Bridport Ferndown Tel: 01308 459777 OP D PD LDA MH SI YA Tel: 01202 890305 OP D PD LDA MH SI AD Christchurch Tel: 01202 481636 OP D PD LDA MH SI YA AA-I-CARE – 35 SOUTHWELL Dorchester Portland Tel: 01305 265666 OP D PD LDA MH SI YA AD Tel: 01305 821001 OP PD MH SI YA Ferndown ADVANCED HOUSING AND SUPPORT LTD Tel: 01202 897770 OP D PD LDA MH SI YA AD Ferndown Weymouth Tel: 01202 862357 OP D PD LDA MH SI YA Tel: 01305 825429 OP D PD MH SI YA

AGINCARE LIVE-IN CARE SERVICES ALL ABOUT CARE Portland Advert page 26 Dorchester Tel: 08000 121247 OP D PD LDA MH SI YA Tel: 01305 261177 OP PD YA

weymouthandwestdorset@ caremark.co.uk www.caremark.co.uk/ weymouth-west-dorset

The alternative to Care Home admission. You or a family member may require care & support during the day, night or at weekends for short or long term assistance. Live-in Care enables anyone with care needs to Our experienced Care Assistants are on hand to offer support with personal continue living in their own home with a care, getting up and going to bed, palliative care, companion care and support and more, for the elderly, people with a learning or physical disability round-the-clock care worker. or extra help following an hospital stay.

For added peace of mind, we operate an out of office hours emergency on-call service.

08000 121 247 or 01305 825421 www.liveincare.info

For Registered with the Care Quality Commission (CQC) an

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Dorset home care providers continued

ALL TIME CARE LTD Purbeck Wimborne Tel: 01929 500515 OP D PD LDA SI YA Tel: 01202 693057 OP PD LDA YA Weymouth & Portland Tel: 01305 230770 OP D PD LDA SI YA ALTOGETHER CARE – CARE AT HOME Advert page 18 BRAMLEY HOMECARE LTD Beaminster Shaftesbury Tel: 01308 863775 OP D PD LDA MH SI YA Tel: 01747 855844 OP D PD MH SI YA Sturminster Newton CANDLELIGHT CARE Tel: 01258 445040 OP D PD LDA MH SI YA Wimborne Advert page 18 Weymouth Tel: 01202 848203 OP D PD LDA MH SI YA AD Tel: 01305 766099 OP D PD LDA MH SI YA Sherborne ANGEL CARERS (UK) LTD Tel: 01935 817800 OP D PD LDA MH SI YA AD Bridport CARE DIVISION – DORCHESTER, THE Tel: 01308 459204 OP D PD LDA MH SI YA Dorchester Tel: 0845 521 0424 PD LDA MH SI YA AD APEX CARE Blandford Forum CARE PURBECK Tel: 0330 202 0200 OP D PD SI YA Swanage Dorchester Tel: 07778 550687 OP D PD YA Tel: 0330 202 0200 OP D PD SI YA CARE SOUTH HOME CARE SERVICES WEST DORSET AUTISM WESSEX Crewkerne Advert page 5 – COMMUNITY SUPPORT SERVICE WEST Tel: 01460 270500 OP D PD LDA MH SI YA AD Dorchester CAREMARK Tel: 01305 213130 YA New Forest AXE VALLEY HOME CARE LTD Tel: 01202 483000 OP D PD SI YA Dorchester CAREMARK Tel: 01305 257200 OP D PD YA Weymouth & West Dorset Advert page 26 BETTER CARE AT HOME Tel: 01305 858290 OP D PD LDA MH SI YA Dorchester CAREWATCH (WESSEX) Tel: 01305 520590 OP D PD MH SI Gillingham Tel: 01747 826505 OP D PD LDA MH SI YA AD BLUEBIRD CARE Advert page 20 and outside back cover Bridport CHRISTCHURCH CARE Tel: 01308 800555 OP D PD LDA SI YA Christchurch Christchurch Tel: 01202 496516 OP D PD LDA MH SI YA Tel: 01202 023636 OP D PD LDA SI YA CONNAUGHT HOUSE Dorchester Dorchester Tel: 01305 236655 OP D PD LDA SI Tel: 01305 267483 OP PD LDA SI YA East Dorset Tel: 01202 977200 OP D PD LDA SI YA DALEY HOME CARE North Dorset & Sherborne Bridport Tel: 01258 440940 OP D PD LDA SI YA Tel: 01308 898345 OP D PD MH SI YA

DORSET BLUE CARE LTD ETHOS CARE Portland Christchurch Tel: 01305 824776 OP D PD LDA MH SI YA AD Tel: 01202 409609 OP D MH

DORSET DOMICILIARY CARE AGENCY EVERYCARE Christchurch (WESSEX) LTD Tel: 01202 485407 PD LDA YA Dorchester DORSET LEARNING DISABILITY SERVICES Tel: 01305 257777 OP D PD LDA MH SI YA – DOMICILIARY CARE FAIRHOPE Dorchester Wimborne Tel: 01305 213815 OP LDA YA Tel: 01202 709091 OP D PD SI YA EAST BORO HOUSING CARE SUPPORT – WEYMOUTH OFFICE FAULKNER HOUSE Weymouth Wimborne Tel: 01305 750403 OP D PD LDA MH SI AD Tel: 01202 883503 OP D PD LDA MH SI AD

ESSENTIAL NURSING AND CARE HIGHCLIFFE Dorchester Christchurch Tel: 01305 757590 OP D PD LDA MH SI YA AD Tel: 0330 202 0200 OP D PD LDA SI YA

INTER-COUNTY NURSING & Best decision we ever made CARE SERVICES LTD HOME CARE SERVICE Live-in care in the comfort Providing support in your own home including: of your own home • Home visits For further information, • Night Duties Registered and fully please contact us on: • Respite Care compliant with the CQC, • Personal Care 24 hour back up 01202 487435 • Medication Assistance www.inter-county.co.uk • Meal Preparation Trained staff of the • Domestic Support highest standard Registered with Care Quality Commission. Members of UKHCA - United Kingdon Homecare Association. Covering Surrey, London, SE & SW UK Established 2002 rest assured we care limited independent living in your own home Give us a call for friendly and professional information 01483 481000 www.restassured-wecare.com

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Dorset home care providers continued

HOMECARE PLUS UK PHOENIX CARE & SUPPORT SERVICES 24/7 LTD Dorchester Advert page 26 Weymouth Tel: 01305 259328 OP D PD LDA MH SI YA AD Tel: 01305 782168 OP D PD LDA MH SI YA

IDIRECT PRAMACARE (BLANDFORD OFFICE) Dorchester Blandford Forum Tel: 01305 259075 OP D PD LDA MH SI YA Tel: 01258 459772 OP D PD LDA MH SI YA

INTER-COUNTY NURSING PREMIER CARE DORSET LTD & CARE SERVICES LTD Wimborne Christchurch Advert page 28 Tel: 01202 870032 OP D PD MH SI YA Tel: 01202 487435 OP D PD MH SI PRIORITY HOME CARE – HEAD OFFICE LANTERN COMMUNITY, THE Three Legged Cross Ringwood Tel: 01202 813819 OP D SI Tel: 01425 460201 OP LDA YA PULSE – BOURNEMOUTH LIFE & LIBERTY LTD Wimborne Sherborne Tel: 03335 773118 OP D PD LDA MH SI YA AD Tel: 07827 961682 OP PD LDA SI YA REABLEMENT SERVICE LYME CARE LTD Dorchester Advert page 17 Lyme Regis Tel: 01202 797888 OP YA Tel: 01297 444986 OP D PD MH SI YA REGARD PARTNERSHIP – REGIONAL SOUTH OFFICE, THE MC CARE SOLUTIONS Wimborne Christchurch Tel: 01202 877059 OP D PD LDA MH SI YA AD Tel: 01202 496989 OP D PD ST JUDE’S CARE LTD MENCAP Weymouth – DORSET SUPPORT SERVICE Tel: 01305 779888 OP D PD LDA MH SI YA Dorchester Tel: 01305 755619 LDA YA SURECARE (DORSET) Wimborne MULBERRY COURT AND Tel: 01202 862310 OP D PD MH SI SCOPE INCLUSION DORSET Gillingham TUDOR LODGE Tel: 01747 822241 OP PD LDA SI YA Swanage Tel: 01929 422347 OP D PD SI YA NIGHTINGALES HOME CARE SERVICE UK SUPPORTED LIVING SERVICES Swanage Christchurch Tel: 01929 481625 OP D PD YA Tel: 01202 331731 LDA MH

PARK HOUSE YOUR LIFE (FERNDOWN) Dorchester Ferndown Tel: 01305 889420 OP D PD LDA SI YA Tel: 01202 861913 OP

There are a large number of lunch clubs for the over 50s contact details). in Dorset. For many people, these provide a social Meal delivery services can provide hot, frozen or chilled occasion as well as an important meal. In some cases, meals delivered to your door on the days you choose, on transport to the club can be provided. If not, there is a a temporary or permanent basis. Why not try a few as part Community Transport Service in Dorset, contact details of your regular diet? Many of the meal providers are able can be found on page 31. Details of lunch clubs and to cater for special diets. other eating opportunities can be found on Companies providing meal delivery services can be www.mylifemycare.com/directory or by contacting found on www.mylifemycare.com/directory or by your local Adult Social Care department (see page 49 for contacting your local Adult Social Care department.

Befriending and Good Neighbours services

Befriending and Good Neighbours services are a great confidence. way to combat loneliness and isolation for those who Good Neighbours services are also provided by have difficulty in getting out and about. volunteers. As well as providing company and friendship, Befrienders are volunteers who keep in regular contact a Good Neighbour can offer practical help such as and give you a link with the outside world. A befriender collecting a prescription or changing a light bulb. provides conversation and companionship over a long A list of Befriending and Good Neighbours services period of time, either through visits or a chat over the can be found on www.mylifemycare.com/directory or phone at a pre-arranged time. This can help to reduce by contacting your local Adult Social Care department feelings of loneliness and increase motivation and (contact details can be found on page 49).

Day centres

Some people, who are able to live independently and safely at home with some help and support, like to get out and socialise with other people who may be in a similar situation. Day centres can provide this and give help and advice on independent living. There is a variety of council, voluntary and private centres across Dorset. They are run by qualified and experienced staff and provide a number of activities intended to: games, outings and entertainment. • help you gain the practical skills needed for Some day centres offer training or work projects for independent living, such as cooking and laundry; people with disabilities. Others help those recovering • give you advice on a range of subjects, including from illness, such as stroke. opportunities to try out equipment to help with daily They usually provide light refreshments such as tea, living tasks; coffee, cakes and biscuits. Some may offer a cooked lunch. • provide gentle exercise and help with mobility; and People can also attend a day centre to give carers a • provide social activities, such as craft and hobbies, break from their caring responsibilities.

Volunteering

Volunteering can be a positive way to spend time and be • Ability to cope with ill health – Volunteering can help involved in the local community. Research shows that the people come to terms with an illness and help take benefits of volunteering can include: their mind off things. • A longer life – Being a volunteer can extend your life • Improved family relationships – A study comparing expectancy, when compared with non-volunteers. older volunteers with older non-volunteers showed

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Volunteering continued

that the volunteers had better relationships with their Volunteering can bring back your self-esteem and family. motivate you. Improved self-esteem can have an effect • Meeting new people – Volunteering is a good way to on other areas of your health and life. meet people. This can be vital for older volunteers and Find out about volunteering opportunities in your area people who might feel isolated. by contacting your local volunteer centre, details can be • Improved self-esteem and sense of purpose – found on page 51.

Transport services

One of the problems people encounter in getting out and socialising is finding transport. Many people without their own transport, particularly the elderly, disabled or those in rural areas, find it difficult to use public transport. This can make essential journeys to the hospital, doctors, dentists, opticians, or chiropodists difficult. It can also create a sense of isolation. Some clubs, societies and groups provide transport. In other cases, one of the many community transport schemes across the county can help. Transport can be provided by a bus or minibus or, in many cases, volunteers' own cars. These services need to be booked in advance and will pick you up from home. Some vehicles have been adapted to meet the needs of those with a disability. Charges for the services vary; some make a charge to cover costs, others ask for a voluntary contribution. Details of many of the community transport services available across Bournemouth, Dorset and Poole are on www.mylifemycare.com/directory transport schemes can help. If there isn't a scheme that If you have access to a car, but have severe walking can help you, transport may be provided for medical reasons if you are unable to use any other form of difficulties, you might find a Blue Badge helpful. This can transport. enable you to park closer to your destination. To find out If you think you might be eligible for free patient more about the Blue Badge Scheme and how to apply, go transport, or want advice on getting to your hospital to www.dorsetforyou.com/blue-badge appointment, then call the Dorset Patient Transport Bureau Hospital transport on 0300 777 5555 or email [email protected]/ The The NHS does not generally provide transport for non- Bureau is open Monday to Friday, 8.00am to 6.00pm. For emergency visits to hospital. This is where community more information visit www.dorsetptb.co.uk

Partnership for Older People Programme (POPP)

One of the services provided by POPP is a network of supermarkets, so you can find them easily and ask for their people called ‘Wayfinders’. help. The service they provide is free. The role of the Wayfinders is to help anyone aged Unfortunately, Wayfinders do not currently operate in 50 and over to live at home by signposting to services Bournemouth or Poole. that can help. They can provide information on a range of areas, such as welfare benefits and pensions, social activities, exercise opportunities, transport, lunch clubs, Call 01305 548111 or 01202 946111 to speak coffee mornings and much more. with a POPP Wayfinder, or email Wayfinders base themselves in convenient locations [email protected] such as libraries, GP surgeries, community pharmacies or

Visit www.carechoices.co.uk for further assistance with your search for care 31 Safe and Independent Living (SAIL)

SAIL offers all residents of Dorset free support, services or information to help keep you safe and independent in your own home. It is run in partnership by the local authorities, Dorset Fire and Rescue Service, Dorset Police, voluntary organisations, local groups and services, Dorset Energy Advice Service Centre, Age UK, and the local health service. SAIL can provide you with additional support, services or information, including: • fitting free smoke detectors and having a home safety check; • a home energy check and information about grants for insulation; • benefit checks to ensure that you are receiving everything you are entitled to; • debt advice; For further information and advice visit www. • signposting to local social opportunities such as lunch mylifemycare.com/Safe-and-independent-living clubs, exercise classes or learning centres; and or call 01305 269444. • signposting to falls prevention services. Living with dementia

The term dementia describes a collection of symptoms, sources of help and support. It is therefore essential that if including a decline in memory, reasoning and you, or someone close to you, has symptoms of memory communication skills, mood changes, and a gradual loss loss or dementia, you seek a proper diagnosis from a GP. of skills needed to carry out daily activities. Symptoms are caused by changes in the brain due to Memory Support and Advisory Service certain conditions like Alzheimer's disease and stroke. Alzheimer’s Society provides a Memory Support and Dementia can affect people of any age, but is most Advisory Service across Dorset. Memory Advisers will common in older people. Dementia is a progressive provide expert practical guidance and support to people condition. It can start with small changes such as memory affected by dementia or people concerned about their loss (although becoming forgetful is not always a memory. symptom of dementia). The rate of progression varies and If you’re concerned about your memory, Advisers can each person will experience dementia differently. support you through the diagnosis process. If you have a diagnosis of dementia, they can help Diagnosis first steps – see your GP you understand the condition, cope with the day-to- Many people experiencing memory loss and dementia day challenges it brings, and prepare for the future. This become isolated from those around them and from includes helping you to access other support services, and build support networks within your community. The aim is for you to feel supported and to maintain independence, choice and control over your life. Memory Advisers can also support carers of people with dementia, providing useful information, advice and signposting to local support services. If you would like to know more about the Memory Support and Advisory Service, please contact 0300 123 1916 or email [email protected]

Memory Cafés Memory Cafés are places where people with dementia, their families and carers can meet. In a social setting, you

32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Living with dementia continued can get information from experts and learn from the experiences of others. Many Cafés also organise activities and guest speakers. They are great places to get help and support or just take a break. A list of Memory Cafés can be found at www.mylifemycare.com/directory or by telephoning your local Adult Social Care department (contact details can be found on page 49).

Home Safely Scheme adjusted to fit the wearer. It is not easily removed by The Home Safely Scheme is a free service which aims to the wearer and is engraved with the 24 hour careline make it easier for a person with dementia who is lost and telephone number and the individual's ID number. The confused in a public place to be taken home. information is shared only with the police or emergency The person with dementia wears a bracelet which services. gives an ID number and scheme telephone number. The telephone number connects to the local Community Alarm Services, which operate 24 hours a day, seven days Please contact your local Community Alarm Service a week. The police or emergency services are then able to for more information. give the operator the ID number. The operator will then Bournemouth: 01202 452795 call the registered carer so they can collect the person Poole: 01202 733255 they support, or they can be taken home. Dorset: 01305 755800 The bracelet looks like a watch strap and can be

Things to look for in care homes specialising in dementia. • Are reminiscence activities available? Please use in conjunction with the care homes checklist • Are residents able to compile memory boxes? on page 39. • Do staff compile life story books including photographs and mementoes? Residents The best indication of a good home is that the residents Staff appear happy and responsive. It is important to note whether staff seem friendly and • Are there rummage boxes around the home to caring towards residents and whether they treat residents stimulate residents? with respect. • Do they have any training and experience in dementia Access care? If the person with dementia needs or is likely to need • Will the person with dementia have a member of staff equipment or adaptations you may want to check: particularly responsible for their care? • There is adequate signage and cues for different parts of • Is there a member of staff you can talk to about your the home such as dining room and bathroom. own worries about the person with dementia? • The home’s policy about locking external doors.

Bedrooms Manager/head of home You may want to find out whether the person with A manager who is caring as well as efficient can make all dementia can have a single room and whether: the difference to a home. • Does the manager have knowledge of dementia and • Residents are encouraged to bring in some of their own can they deal with difficulties that may arise in an furniture and possessions to increase familiarity. understanding way? Activities • Is there a full assessment at home before a resident is Residents should be stimulated without feeling stressed. admitted?

Visit www.carechoices.co.uk for further assistance with your search for care 33 Living with a long-term health condition A long-term condition is usually an illness that cannot be My Health My Way is a free support service provided by cured but its symptoms and complications can normally the NHS to help you develop the confidence, knowledge be controlled with treatment. Examples are arthritis, and skills to tackle symptoms such as immobility, asthma, diabetes, epilepsy and high blood pressure. Long- breathlessness, anxiety or daily pain. term conditions can have an effect on your life in many More information about the service and how to register ways, for example, your role within the family, your job, can be found at www.myhealthdorset.org.uk or by your accommodation and your finances. speaking to an adviser on 0303 303 0153. Support for carers Many people do not think of themselves as carers, just responsibilities with someone else, you can each ask for a someone looking after a relative, friend or neighbour. carer’s assessment individually. However, anyone who provides unpaid care and support There is a wide range of services and support available to someone who couldn’t manage without their help is for carers, including: a carer. • respite care, which allows the carer to take a break; Looking after someone can be a positive experience • benefits advice for the carer and the person they care but it can also be isolating, challenging and exhausting, for. These could be used to make home adaptations, both physically and mentally. This means that carers may buy equipment or pay for respite care; be left with little time to look after their own health and • training courses for first aid, dealing with memory loss wellbeing. and dementia, falls prevention, safer handling and care There is a range of support available for carers; this skills, and advice on how to manage stress; could simply be having some information and advice • the Carers in Crisis Scheme, which helps you to set up a or the opportunity for them to take a break from caring. plan about what should be done in an emergency; and They may want to link up with other carers, who can • information and advice about equipment that can help, provide support. plus much more. If you are a carer, letting your GP practice know that Remember, carers can get support even if the person they you are a carer will help your GP to be conscious of the care for does not currently receive help from the council. sort of problems that carers can experience, including: You can find more information about support for carers • back and neck conditions; on www.mylifemycare.com • stress related illness; Alternatively, to speak to someone for information, to • recurrent/long-running viral infections; and register as a carer and to request an assessment, contact: • nutritional problems. It will also mean that your GP is aware of your caring responsibilities should you need treatment or Bournemouth and Poole Carers Resource hospitalisation. Information and Support Programme (CRISP): Registering as a carer with your council will allow 01202 458204 you to access a wide range of information and support, Dorset County Council: including special concessions and discounts. You should 01305 221000 register with the same council as the person you are caring for (even if this is not your local council). NHS Carers Direct As a carer, you are also entitled to an assessment which NHS Carers Direct is an information and advice service will help to identify help and support that is available for carers who look after ill, frail or disabled friends and to you and whether you are eligible to receive this help relatives. from the council. The assessment will look at the different ways caring affects your life and work out how you can carry on doing the things that are important to you and Call 0300 123 1053 or go to www.nhs.uk/ your family. It will cover your caring role, your feelings conditions/social-care-and-support-guide/ about caring, your physical, mental and emotional health, pages/carers-direct-helpline.aspx and how caring affects your work, leisure, education, wider family and relationships. If you share caring

34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home choices Most of us want to continue to live in our homes for as 24 hours a day providing care and support. Extra care long as we can and there is lots of support to help with housing allows you to remain independent whilst this. Many people who have considered leaving their providing you with peace of mind, knowing that help is at home have found that, with the right help, they don't hand if you need it. need to. Information and advice to support you to You can buy or rent your home and pay for the care continue living in your home can be found on you want separately, as and when you need it. www.mylifemycare.com or by contacting your local Adult Extra care housing offers many facilities, often including Social Care department (details can be found on page 49). a dining room, restaurant, communal areas, laundry, However, if you find you can’t manage in your home, gardens, guest facilities and social activities. there are other options that may work for you before you Supported living need to consider residential care, including: This is mainly for adults with care and support needs. Downsizing It can be provided in a flat or house you rent or share, You may find that your home is too large for your needs. where support is arranged separately to the tenancy The benefits of downsizing might include: agreement. • reduced expenditure on utilities such as gas and The aim of supported living is to help you maintain electric; or increase your independence over time. It does this by • reduced living costs such as home insurance and providing a package of support. This varies with individual maintenance; need and ability and could be from a few hours a week to • release of capital tied up in the house; and 24 hour support. Examples of support include: • an opportunity to get a house more suited to your • managing your home and finances; needs, for example a bungalow or a house with better • personal care and help with tasks such as shopping and access. cooking; • accessing education opportunities; Retirement living • finding voluntary or paid employment; and This is where you would own your own home in a • taking part in social and leisure activities and purpose-built development. You will not need to worry community life. about tasks such as gardening, window cleaning and other property maintenance. Additional support is Supported accommodation provided by a manager and a 24 hour emergency call This is for young people aged 16-25 who have care and response system. There is an emphasis on a communal support needs (aged 18-25 for those who are homeless or environment, with the opportunity to socialise with other have an addiction or mental health condition). Supported people and join in with activities and events on offer. accommodation helps you to get back on your feet and If you are thinking about retirement living, some things teaches valuable housing-related life skills. Supported to consider include: accommodation can be your home for a maximum of • any service charges that cover maintenance and two years, or less if you are ready to move on sooner. management costs; Examples of support include: • running costs such as ground rent, council tax and • managing your home, including managing a tenancy; utility bills; and • managing benefits, bills and finance; • costs for any additional services that might be available. • support with tasks such as shopping, washing and cooking; Sheltered housing • accessing education opportunities; This could be ideal for you if you are mainly independent, • accessing a doctor and dental services; but need some help and the security of having someone • finding voluntary or paid employment; and close at hand. Most sheltered housing schemes consist • taking part in social and leisure activities and of 20 to 40 self-contained flats or bungalows, often with community life. communal areas, such as a lounge and garden and organised social activities. They usually have a scheme manager, who may live on-site, and an alarm system to For further information visit www.mylifemycare.com provide 24 hour emergency help. or contact your local Adult Social Care department Extra care housing (details can be found on page 49). This is a form of sheltered housing with staff available

Visit www.carechoices.co.uk for further assistance with your search for care 35 drumconner_a4.indd 1 07/01/2016 08:28 Choosing a care home Care homes may be an option if you can't manage at home may come a time when you can no longer afford to stay and other housing options aren't right for you. You will be there and you may need help from Adult Social Care. If this looked after by trained staff and will have your own room. happens, we might be able to help, but we have a limit on However, they are not the right choice for everyone. You how much we will pay for a care home place. This means will get support and companionship, but you are likely to that you might not be able to continue to stay in the care give up some independence. There will be compromises home of your choice. about what you can do and when, compared to living in It is clear that moving into a care home is a big decision. your own home. If you still think it might be right for you, it is best to talk to As well as thinking about whether or not a care home your local Adult Social Care department first. They will talk is right for you, you will also want to consider the cost. to you about your needs and give independent advice on A residential care home (without nursing care) can cost the best choice for you. anything from £500 to £1,400 a week, i.e. from £26,000 to All care providers in the country must be registered nearly £73,000 a year. with the Care Quality Commission (CQC). All services are We have found that many people go into a care home inspected by the CQC, which reports on its findings. These before they need to. This means that they might spend inspection reports are available from the care service or the more money, often life savings, than they need to. If you CQC (visit www.cqc.org.uk). Further information about the move into a care home funded from your savings, there CQC can be found on page 45.

Types of care home

There are two types of care home:

Care homes offering personal care only If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving and must be paid for in full if your capital/ savings exceed £23,250. If you have less than this amount, we may be able to assist with funding if we agree living in solution for you, the social worker will give you a care home is the best way of meeting your needs. information to help you find a home which meets your Care homes with nursing care requirements. The cost of the nursing care part of If you think you may need nursing care in a home, you will your fees is paid by the NHS to the home directly: the need to be visited by a social worker or a care manager current amount is £112.00 per week. You can contact the to work out what care you will need. This visit might be Nurse Care Management Teams for your area at your local in your own home, or in hospital if you’ve been ill, or in clinical commissioning group listed on page 49. a care home. You will be fully involved in planning your The figures mentioned here may change after April care needs. 2016, check with Adult Social Care after this date. See If a care home providing nursing care is the best page 41 for more information on paying for your care.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 37 “...where quality of care counts...”

~ Situated in the Heart of Poole. ~ Easily accessible. ~ Tastefully decorated. ~ Three independent specialist units.

~ Tailored and individual care plans with a person-centred care approach. ~ Lounges with beautiful views of Poole Harbour. ~ Comprehensive choice of varied menus oﬀered by the on-site chef. ~ Dedicated Activities Coordinators promoting quality of life and stimulation.

Includes an EMI (Elderly Mentally Infirm) unit, specially equipped and staffed to care for individuals with Alzheimer’s, Dementia and other memory affecting conditions. Care homes checklist © 2016 Care Choices Ltd

Home 1 £ p/w

Home 2 £ p/w

Home 3 £ p/w

First Impressions 1 2 3 • Is alcohol served or permitted? • Are staff warm, friendly, polite, clean and • Are there smoking and non-smoking areas? respectful? • What arrangements are there for religious • Do the residents seem happy, active and observance? (E.g. are places of worship nearby/ sociable? Is there a prayer room)? • Does the home feel homely and welcoming? • Can you handle your own money? • Is the home fresh, clean and comfortably • Does a hairdresser/chiropodist visit? furnished? • Does the home provide its own transport? • Do staff have appropriate language skills/ Accomodation 1 2 3 knowledge? • Are bedrooms single or shared? • Are the staff formally trained? Is there a choice? • Is there an adequate number of staff on day • Can you decorate and arrange your and night? own room? • Are visitors welcome at all times? • Can you bring your own furniture and TV? Can they stay overnight? • Is there a call system for emergencies? • May your visitors join you at meals? • Can you control the heating in your room? • How much choice do you get about meals? • Can you lock your room/secure place for • Is the food varied and interesting? valuables? • Can the home cater for your dietary needs • Is there a separate dining room? Bar? e.g. Black and Minority Ethnic diets? • Are there both adapted showers and baths? • Can you have snacks or drinks any time? • Does the home have the right adaptations and In your room? equipment to meet your needs? • Can you continue to pursue your hobbies? • Are all areas safe and accessible (e.g. for • What activities and entertainment are wheelchair users)? organised? • Is there adequate provision for sight or • Are outings and holidays arranged? hearing difficulties? At what cost? £...... £...... £...... • Are the grounds/gardens attractive and/or quiet? Fees and Contract terms 1 2 3

Life within the home 1 2 3 • How much are the fees? Do they cover all services available? £...... £...... £...... • Are there any rules and restrictions (e.g. going out, returning)? • Under what circumstances will the fees alter? • Can you choose when to get up and retire every day? • Can you retain your own room if away? • Are residents involved in decisions on life in • Can you have a short-stay or trial period? the home? • Will you be given a statement of terms on • Can you make and take calls in privacy and admission? comfort? • Are all procedures clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care 39 Out of area care options

You can choose a care home outside the area you you have considered whether the local authority will currently live in. You may want to be closer to friends, agree that you meet the eligibility criteria for a care home family members or you may want to relocate to another placement if your savings fall below the capital limit. If the part of the country. Speak to your local council for more local authority will not fund the placement, or the home information on out of county care. is unable to meet the local authority rate, you need to If you’re self-funded (paying for your own care), you bear in mind that the possibility of needing to move to an have freedom of choice. However, it is important that alternative home increases substantially.

Chestnut Court Rest Home

We provide the care in a warm, friendly but professional atmosphere where the homeliness and tranquillity ensures comfort for our residents and peace of mind for their loved ones who care about their security and well being.

• All rooms with en suite facilities and shower • Emergency call system in each room & communal areas • Specially adapted bath facilities • Two separate lounges • Hairdressing Salon • Well landscaped, secure garden area • One passenger lift 9 Copse Road, New Milton BH25 6ES Tel: 01425 620000 Web: www.chestnutcourtcarehome.co.uk

Social care services Eligibility for Adult Social Care services

There are three steps to assess whether you meet the • managing toilet needs; criteria to be eligible for care and support from Adult • being appropriately clothed; Social Care: • moving around and making use of your home safely; Step one • maintaining a habitable home environment; To identify whether your needs are eligible for care and • developing and maintaining family or other personal support from the council, we must consider if those relationships; needs are due to a physical disability or illness (this will • accessing and engaging in work, training, education or include older person's frailty), or a mental illness. volunteering; Step two • making use of necessary facilities or services in the local If you do have needs caused by a physical disability or community, including public transport and recreational mental illness, we must then consider whether that facilities or services; and means you are unable to achieve two or more of the • carrying out any caring responsibilities you have for a factors listed below: child. • managing and maintaining nutrition; The Government provides us with the definition of • maintaining personal hygiene; 'unable to achieve the factor' as: • unable to achieve it without assistance or prompting; • able to achieve it without assistance, but doing so causes you significant pain, distress or anxiety; • able to achieve it without assistance, but doing so endangers or is likely to endanger your health and safety or that of others, for example a member of your family; or • able to achieve it without assistance, but it takes you significantly longer than would normally be expected.

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Eligibility for Adult Social Care services continued

Step three If you do have needs caused by a physical disability or mental illness (step one) and you are unable to achieve two or more of the factors specified above (step two), we must assess whether this has a significant impact on your wellbeing. To do this, we will consider how your needs have an impact on the following areas of your wellbeing: • your personal dignity; • your physical and mental health and emotional wellbeing; • protection from abuse and neglect; • your ability to control your day-to-day life; In making this judgement, we will do what we can • your social and economic wellbeing; to understand your needs in the context of what is • your domestic, family and personal relationships; important to you as an individual. We call these your • the suitability of your living accommodation; outcomes. • your contribution to society; and The impact of needs may be different for different • your participation in recreation, work, education, or people, because what is important for one person's training. wellbeing may not be the same for another. Paying for care services Paying for your own care

Even if you know you will have to pay for it yourself, if you may be able to help you. This can be while your property need care in your own home or are considering moving is being sold or at a later date. You should not have to sell into residential care, you still qualify for an assessment by your home in your lifetime to pay for your care. In these Adult Social Care. The assessment will make sure that your circumstances we will charge any financial help we give needs are identified. Also, if you expect your capital to fall against the value of your home. This means we will take below £23,250 as a result of paying for care, we may then back the amount we have paid once your property has help you with the cost, depending on an assessment of been sold or from your estate. However, we may limit how your finances. much we will pay and we may charge interest and an If you are moving into residential care, you may be arrangement fee. entitled to some of the following financial assistance and It may affect your entitlement to Pension Credit if your support: property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions Twelve-week property disregard (DWP). This can apply if: • your former home is included in your financial What if you run out of money? assessment; If your capital is likely to reduce to £23,250 as a result of • your other capital is less than £23,250; and paying for care, you must tell us well in advance of this • your income is not enough to meet your care home happening. We will then be able to help with your care fees fees. (provided your care needs assessment has shown that you need support). We will carry out a financial assessment to We may help with the cost during the first twelve weeks confirm the date from which your funds fell below £23,250, of permanent residential care, provided the assessment and the amount we, and you, will pay towards your care. has shown that this is the kind of care you need. This is If you are in residential care and the home you have called the ‘property disregard’ period. chosen charges more than your local authority will pay, Deferred payment agreements you must find someone to pay the difference – a ‘top-up’ After the twelve-week property disregard period, we payment. Whoever does this, whether a family member

Visit www.carechoices.co.uk for further assistance with your search for care 41 Paying for your own care continued or a charity, they should understand that the cost could Attendance Allowance increase, and that they will have to pay the top-up for This is a non-means-tested, non-taxable benefit from the as long as necessary. Your local authority may not meet DWP. It’s paid at the lower rate of £55.10 a week if you need the additional cost even if you have lived in the home care by day or night and at the higher rate of £82.30 a week for a number of years. If you cannot find someone to if you need care during the day and night. Everyone who help you meet the extra cost, you may have to move to needs care can, and should, claim Attendance Allowance. a home within your local authority’s funding levels. For If you are paying the full cost of residential care, with or more information, see below. without nursing care, you will be entitled to the higher rate. Understanding your rights before choosing your NHS Nursing Care Contribution support is essential. It is important to seek financial Whether you are a temporary or permanent resident, if and legal advice about the various options you may you live in a care home that provides nursing care you may have before committing yourself. The Money Advice be entitled to NHS Nursing Care Contribution, sometimes Service offers free and impartial advice about finances. known as Funded Nursing Care, towards the cost. It is not Call 0300 500 5000 or visit means-tested and is currently £112.00 a week. This is paid www.moneyadviceservice.org.uk directly to the home.

What will you have to pay for your care?

If you are moving into residential care, the value of your a more expensive home you would have to arrange for a home is included in the assessment of your capital unless third party to ‘top-up’ the difference, see page 43 for more one of the following still lives there: information. • your partner (that is, your husband, wife or civil partner, If you have capital between £14,250 and £23,250 you or someone you live with as if they were your husband, will pay £1 a week for every £250 you have above £14,250. wife or civil partner); If your capital is less than £14,250, and the home you or choose charges fees that are within your local authority’s • a relative who is over 60 or disabled; funding level, your contribution will be assessed only on or your income. • a child under 16 who you, or a former partner, are If you have more than £23,250 in capital and savings, responsible for. ask your local Adult Social Care department for an If you have less than £23,250 in capital/savings, we may assessment. See contact details on page 49. contribute financially towards your care costs after we Any care homes you consider must be able to meet have carried out an assessment of your care needs and your assessed care needs. finances. If, apart from your property, your savings are less than £23,250, we may help with your care costs for the first How much will I have to pay? twelve weeks. After this time you can apply for a loan to You will need to ask Adult Social Care for an assessment. help you whilst your property is being sold, this is called This will define your care needs and how they will be best a twelve-week property disregard period. See page 41 for met. Any care homes you consider must be able to meet more information. these needs. We will also make an assessment of your financial situation. This determines how much we will pay, Whatever your circumstances: if anything, and how much you will have to pay. Remember: If we are contributing towards your care fees, your • It is just your own financial circumstances that are choice of care home will be limited to those that accept assessed, not your partner’s. your local authority’s funding level. If you want to choose • Your assessment will be made up of two elements; a care needs assessment and a financial one. • A care home with nursing will generally be more expensive than a care home.

Consider claiming: • Income Support;

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care What will you have to pay for your care? continued

• Pension Credit; and • Savings Credit (if you are over 65). For more information about what we may pay towards care costs, contact: Definitely claim: • Attendance Allowance, worth either £55.10 or £82.30 a Bournemouth Care Direct week depending on your care needs. Bournemouth Borough Council Tel: 01202 454979 Moving into a nursing home? Online information about paying for care is • You may be eligible for the NHS Nursing Care available at: Contribution – currently £112.00 a week. www.bournemouth.gov.uk/payingforcare Always seek advice: Borough of Poole Adult Social Care Help Desk • Independent help is available to guide you through Tel: 01202 633902 your financial options. There may be a number of Online factsheet: ‘Charging for residential and solutions to retaining your capital whilst paying for care. nursing home care’ available at: You can contact the Money Advice Service on www.poole.gov.uk/adultsocialcarefactsheets 0300 500 5000 for free and impartial advice. Dorset County Council Some of the figures mentioned here may change in Tel: 01305 221000 April 2016. After this date, please check www.gov.uk for Email: [email protected] up to date figures.

Third party payments (top-ups)

Some care homes and care homes with nursing charge legal advice if you are considering these options. If you fees that are higher than the maximum amount Adult need further advice about how a top-up to your care Social Care can contribute. If we are contributing towards home fees might be arranged, please discuss this with your care home fees and you choose to move into a your care manager. home which charges a higher fee, the difference between If you move to a care home where a third party the two amounts is paid by a third party, usually a relative. payment is required, the person who will make the Third party payments are sometimes referred to as ‘top- payment on your behalf must sign a contract with us up’ payments. before the contract with the home is signed. In doing Before you sign any contract, the home should give so, they must confirm that they have the financial means you written details of all the charges it intends to make in to make the third party payments (including any future its ‘Statement of Purpose’ document. If there is anything increases) for the whole time you will live at the care that is not clear or which you do not understand, you home. should ask for advice. If you are already a resident in a care home, and no As the name suggests, a third party payment must be third party agreement was required at the time you made by someone other than yourself or Adult Social became a resident, the home may seek to introduce a Care. It can be a relative or friend, but it cannot be a ‘liable third party payment at a later date. Also if a change to relative’, i.e. someone whose financial situation has been your arrangements is made at your request or with your taken into account when your financial assessment was agreement, for example you move to a superior room, carried out by us. then an additional third party payment can become due. The general rule is that you cannot use your own Care fees can increase money to fund a third party payment. However, in certain It is usual for the fees charged by care homes to increase specific circumstances you may make a third party each year. If you are not paying your own fees, the payment from your own funds. These are: amount that Adult Social Care can contribute may not • when you are eligible for the twelve week property increase at the same rate as the home fees increase. Any disregard (see page 41); or shortfall in fees must be met by a third party (top-up) • where we have agreed to a deferred payment (see payment – discussed above. The third party element of page 41). the fee can only be increased once in any financial year. We recommend that you seek independent financial and You should receive at least one month’s notice that the

Visit www.carechoices.co.uk for further assistance with your search for care 43 Third party payments (top-ups) continued third party payment is to increase. The person who makes If you are already living in a care home, plan ahead the payment for you must sign a new contract with Adult and find out what help you will get from us when Social Care if the amount of the third party payment your savings fall below the £23,250 limit, explained on increases. page 42.

Financial care planning

Depending on your circumstances you may not qualify Specialist care-fee advisers can help you to consider for funding from the council. Even if you do, the amount the options available when it comes to funding your long- you receive may not be enough to completely cover your term care. They are regulated by the Financial Conduct care costs. If this happens you will need to think about Authority (FCA) and they may be accredited members of how you are going to pay towards your care costs or even the Society of Later Life Advisers (SOLLA). They must stick pay for it all yourself. Financial information and advice to a code of conduct and ethics and take responsibility for is fundamental to enable you to make well-informed the suitability of any product they recommend. choices about how to pay for care and to help you The Society of Later Life Advisers can help you to understand how your resources can be used flexibly to find an adviser in your area who is qualified to offer fund a wide range of care options. independent advice and who specialises in financing There are some regulated financial advisers who long-term care and equity release. For further information specialise in care funding advice, often referred to as go to www.societyoflaterlifeadvisers.co.uk or specialist care-fee advisers. telephone 0333 202 0454.

NHS continuing healthcare

NHS continuing healthcare is provided solely by the NHS professionals who will visit you to identify and prioritise if you have extensive and primary healthcare needs. This is your needs. The assessment will be used to decide what free of charge, wherever it is delivered and can be provided services will be provided and where, and who funds them. in any setting. In your own home, the NHS funds all care If your needs change, regular reviews will be carried out required to meet your assessed needs. In a care home, the and your care and/or funding arrangements will change NHS makes a contract with the home and pays the full fees to meet them. Contact the Dorset Clinical Commissioning for your accommodation as well as all your care. Group (CCG) for more information (see page 49 for contact You can ask for an assessment by health and social care details of the relevant office for your area).

Personal Budgets and Direct Payments

A Personal Budget is the money a council allocates to an individual to meet their care and support needs. If you have been assessed as eligible to receive support from your local council, you will be advised of what your Personal Budget amount is. Direct Payments are one of the ways that you can choose to receive your Personal Budget. This means having money paid into a specific Direct Payments bank from agencies or organisations, to help with everyday account (that you will need to set up) or into a holding tasks, such as washing or getting dressed. Other people account arranged by Adult Social Care services. You can might employ a personal assistant. then use this money to purchase your own care, rather Alternatively, your outcomes may be focused around than us arranging it for you. other areas of life, for example leisure and social activities, Direct Payments give you choice and control over and in this case you may wish to purchase day care or your care and you can use your Personal Budget to buy recreational pursuits. services directly from us or other sources; you cannot use For more information about Personal Budgets or Direct it to buy healthcare or long-term residential care. Payments visit www.mylifemycare.com or speak to your Some people use their money to buy care or support social worker or care manager.

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Have your say Inspecting and regulating care services

All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety. The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is: Safe, Effective, Caring, Responsive to people’s needs, and Well-led. to check its inspection report and rating on the CQC’s Inspection teams are led by an experienced CQC comprehensive website www.cqc.org.uk or ask the care manager and often include experts in their field. The team provider you are considering for a copy of their latest may also include professional or clinical staff; Experts by inspection report. Experience; people who use services; and carers. Following an inspection, each care home and home For any enquiries or to register a concern or a care agency is given a report of how it rates against complaint, phone the CQC on 03000 616161 or national essential standards of quality and safety. The CQC email [email protected] has also started rating services as: Outstanding, Good, The Care Quality Commission, Citygate, Gallowgate, Requires Improvement and Inadequate. Newcastle upon Tyne NE1 4PA When considering a care service, it’s always a good idea

Advocacy

Advocacy is a way for people to tell others what they • explore choices and options; and want when they might not be, or feel, able to do so on • defend and promote your rights and responsibilities. their own. They speak for you without judging you or giving you An advocate gets to know your views and wishes and their views and opinions. gives you support to tell others what these are. Advocacy support services can be found at Family and friends or health and social care staff can www.mylifemycare.com/directory or by contacting help you speak up. But it may be difficult if you have your local Adult Social Care department (details can be different ideas about what you want. found on page 49). If you are seeking help from Adult An independent advocate helps you to: Social Care and you appear to need the support of • express your views and concerns; an advocate, we have a duty to provide you with one • access information and services; throughout the process.

Comments, compliments and complaints

All organisations need to know how they are performing. affects your happiness or comfort. This could be about They are happy to receive your feedback on their service the way you are treated by a staff member or the quality whether they are compliments or complaints. Feel free to of the food you are served. You can also make comments tell them what you think and your comments can be used and suggestions about possible improvements to your constructively to improve the service. surroundings and the services provided. If you do need to make a complaint, you should feel Making a complaint should not be difficult for you. able to complain about any aspect of your care that Providers are required under essential standards of quality

Visit www.carechoices.co.uk for further assistance with your search for care 45 Comments, compliments and complaints continued and safety to have a simple and easy to use complaints procedure that they will be happy to give you. If you are The Adults’ and Children’s Complaints Manager concerned about the care that you, a friend or a relative is Bournemouth Borough Council, receiving, it makes sense to speak to the manager before Town Hall, you take any further action. The problem may be resolved Bourne Avenue, quite easily once they are made aware of it. Bournemouth BH2 6DY However, if you need to make a formal complaint, Tel: 01202 458953 you should initially contact the registered owners of the Email: [email protected] service. They have a duty to respond to any complaints The Complaints Manager made. Commissioning and Improvement – People Services, If Adult Social Care has arranged and funded your care, Borough of Poole, another option is to complain to your social worker/care Civic Centre, manager or the complaints manager in your local council: Poole BH15 2RU Tel: 01202 261159 Email: [email protected] The Complaints Manager Dorset County Council Adult and Community Services, County Hall, Colliton Park, Dorchester DT1 1XJ Tel: 01305 221061 Email: [email protected]

Healthwatch

Wellbeing boards set up by local authorities, provides information and signposting about local health and care services and reports concerns about the quality of Healthwatch is the independent consumer champion healthcare to Healthwatch England. Healthwatch England created to gather and represent the views of the public. can then recommend that the Care Quality Commission Healthwatch plays a role at both a national and local take action. level and will make sure that the views of the public and Contact Healthwatch Dorset in person at any Citizens people who use services are taken into account. Advice Bureau in Bournemouth, Dorset or Poole. To find Dorset Healthwatch represents the views of people your local office please see www.citizensadvice.org.uk who use services, carers and the public on the Health and or the useful contacts section of this Directory on page 49.

Write to your local Healthwatch (free) at: Freepost RTJR-RHUJ-XBLH, Healthwatch Dorset, 896 Christchurch Road, Bournemouth BH7 6DL Tel: 0300 111 0102 (calls cost the same as to 01 or 02 numbers) Web: www.healthwatchdorset.co.uk Further developments regarding Healthwatch England can be found at www.healthwatch.co.uk

46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care LEGAL HELP AND ADVICE

It would be nice to think that your retirement and The alternative is for you to make decisions old age will be worry free. It can be. Advance yourself ahead of the difficult times which you thought and preparation can pay dividends for may face in the future in the form of a Lasting you and your loved ones at a time when you may Power of Attorney (LPA) for either your financial be less able to cope by yourself. or welfare affairs or both. An LPA enables you to appoint people of your choice to handle your Some people are lucky enough never to need help affairs and gives your personal authority to them with their financial or personal arrangements. For to act with greater ease on your behalf. many, though, health issues or general slowing down in old age mean that decisions and action It is important to note that if you have already on day to day matters (which seem routine when made an Enduring Power of Attorney it will you were younger and fitter) need to be taken by probably still be effective, but it would be sensible someone else on your behalf. to take advice on whether a welfare LPA would suit your future needs. If you take no steps to make arrangements yourself then the only course of action may be Trethowans LLP has a large established team, the appointment of a Deputy through the Court of ready to give you the benefit of their experience, Protection. The Court will oversee the actions of understanding and professionalism. your Deputy and complicated work is necessary to comply with the Court’s requirements. A level To arrange an initial discussion, please of formality is needed which can seem which contact Paula Arnold or Martha Swann can seem harsh and intrusive, not to mention on 01202 673 071 expensive.

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Poole 5 Parkstone Road, BH15 2NL Tel: 01202 673 071 Salisbury London Road, SP1 3HP www.trethowans.com Southampton Botleigh Grange Business Park, SO30 2AF Winchester (appointments only) 45 Southgate Street, SO23 9EH [email protected] Useful contacts Dorset Care Homes Association

Dorset Care Homes Association is dedicated to achieving Our Association positive outcomes for care home providers and for members strive to meet members of the public wishing to access up-to-date and the highest standards and relevant care information. quality ratings with the Founded initially in 1978 and re-inaugurated in 2012, Care Quality Commission the Association is managed by personnel employed in, or (CQC), our industry associated with, all aspects of the care sector. They have a regulator. Individual wealth of care and nursing knowledge and can, in some homes’ CQC reports are visible online at the CQC website circumstances, offer help and advice. www.cqc.org.uk The Association has a website, Many families or individuals are faced with potentially www.dorsetcarehomes.co.uk where information upsetting and unfamiliar choices with regard to about the Chairman and the Committee is available, as placements of the frail and elderly. The Association aims well as bed vacancies in Dorset and useful links to care to provide as much access to help and information as information sites such as Age UK. possible to smooth the task of placement.

The Registered Nursing Homes Association RNHA Good nursing homes continue to provide a safe, • Accommodation furnished and comfortable, caring environment for anyone requiring equipped to provide comfortable IS TE G R E E D nursing – whether long-term or for short-stay respite, ‘homely’ surroundings. Most R convalescence, or rehabilitation. homes have lifts, lounges, NURS INGHOME A S S N The nursing home of today is a far cry from the dining rooms and gardens/ OC IATIO outdated perception of latter years. Today’s nursing home conservatories. combines an ambience of the client’s personal home, • General welfare, social and with quality furnishings and surroundings, together occupational therapy activities designed to enhance with a warm caring atmosphere backed up by qualified, the client’s quality of life. professional nursing staff. A total package of care is • Compassionate, palliative, and end of life care working provided, designed exclusively for the individual, which with the client, the relatives, and under professional encompasses social, medical and welfare needs. medical direction. It may be that you are making the choice, or more likely The most important consideration from your perspective nowadays, a family member or close friend is looking on is that the nursing home provides a holistic approach to your behalf. care – all aspects of health are taken into consideration There is one level of comfort that can go a long way to and the use of NHS or GP resources ensures prompt removing some of the concerns of placement – choosing action. If you are frail or elderly, detecting health a ‘Blue Cross’ home. problems, and responding early, stops you suffering What should you expect from a quality ‘Blue Cross’ unnecessary pain or discomfort and prevents avoidable home? traumatic admission to hospital. • 24 hour nursing services provided by a team led by a qualified nurse. The Registered Nursing Homes Association John Hewitt House, Tunnel Lane, off Lifford Lane, Kings Norton, Birmingham B30 3JN Freephone: 0800 074 0194 Tel: 0121 451 1088 Fax: 0121 486 3175 Email: [email protected] Web: www.rnha.co.uk

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts

Age UK Independent charitable organisation dedicated to promoting the wellbeing of all older people. Age UK Bournemouth 700 Wimborne Road, Winton, Bournemouth, Dorset BH9 2EG Tel: 01202 530530 Age UK Dorchester Rowan Cottage, 4 Prince of Wales Road, Dorchester, Dorset DT1 1PW Tel: 01305 269444 Citizens Advice Bureaux (CABs) Age Concern Poole Help people resolve legal, money and other problems by Old Rope Walk, providing free, independent and confidential advice. Blandford Road, Bournemouth area Poole, Dorset BH15 4AU Tel: 03444 111 444 Tel: 01202 666195 Dorset and Poole areas Tel: 03442 451 291 Alzheimer’s Society Leading the fight against dementia. Disabled Living Foundation (DLF) National Dementia Helpline: 0300 222 1122 DLF is a national charity providing impartial advice, Email: [email protected] information and training on independent living. Helpline: 0300 999 0004 Care Choices Email: [email protected] Publishers of Care Services Directories around the country, Web: www.dlf.org.uk helpful website and free helpline for care seekers. Helpline: 0800 389 2077 Dorset Clinical Commissioning Group Web: www.carechoices.co.uk Canford House, Discovery Court Business Centre, 551-553 Wallisdown Road, Poole BH12 5AG Care Quality Commission Tel: 01202 541400 The national registration and inspection body for Vespasian House, Barrack Road, care services. Dorchester DT1 1TG The Care Quality Commission Tel: 01305 368900 Citygate, Gallowgate, Email: [email protected] Newcastle upon Tyne NE1 4PA Tel: 03000 616161 My life my care Email: [email protected] See page 4 for further details. Web: www.cqc.org.uk www.mylifemycare.com Adult Social Care departments

Bournemouth Care Direct Dorset Direct Bournemouth Borough Council Dorset County Council Customer Services Centre, Adult and Community Services St Stephen’s Road, Colliton Park, Bournemouth BH2 6EB Dorchester, Dorset DT1 1XJ Tel: 01202 454979 Tel: 01305 221000 Email: [email protected] Email: [email protected] Web: www.mylifemycare.com Web: www.mylifemycare.com

Visit www.carechoices.co.uk for further assistance with your search for care 49 NEED HELP IN YOUR SEARCH FOR CARE?

Developed by the publisher of this Care Services Directory With so many providers to choose from where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. e: [email protected] Follow us @CareChoicesLtd www.carechoices.co.uk

50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts continued

Adult Social Care departments continued

Poole Adult Social Care Help Desk The Blandford MiLife Centre Borough of Poole, Civic Centre Annexe, Poole BH15 2RU Millennium House, Tel: 01202 633902 Sunrise Business Park, Email: [email protected] Higher Shaftesbury Road, Web: www.mylifemycare.com Blandford DT11 8ST Information factsheets: www.poole.gov.uk/ Tel: 0333 777 3693 adultsocialcarefactsheets Email: [email protected]

Independent Living Centres Enable Me The Greenwood Centre, Maiden Castle Road, Dorchester, 498 Wallisdown Road, Dorset DT1 2ER Bournemouth BH11 8PT Tel: 033 300 30010 Tel: 0844 893 6364 Email: [email protected] Email: [email protected] Complaints advice

Adult Social Care Dorset County Council Bournemouth Borough Council Adult and Community Services Complaints Manager Adults’ and Children’s Complaints Manager Tel: 01305 221061 Tel: 01202 458953 NHS Dorset Clinical Commissioning Group Borough of Poole Complaints Department Complaints Manager, Adult Social Care Tel: 01305 368926 Tel: 01202 261159 Email: [email protected] Sight and Hearing Centres

Bournemouth Blind Society Dorchester Sight and Sound Centre Sight and Hearing Resource Centre, Greenwood Independent Living Centre, 5 Victoria Park Road, Maiden Castle Road, Moordown, Bournemouth BH9 2RB Dorchester DT1 2ER Tel: 01202 546644 Tel: 033 300 30010

Christchurch Sight and Sound Centre Dorset Blind Association Christchurch Library, Equipment and Advice Centre, Druitt Buildings, High Street, 17 Bournemouth Road, Lower Parkstone, Christchurch BH23 1AW Poole BH14 0EF Tel: 01202 485938 Tel: 01202 712865 Volunteering Services

Bournemouth Volunteer Centre Tel: 01202 466130 Web: www.bournemouthcvs.org.uk

Poole Volunteer Centre Tel: 01202 682046 Web: www.poolevolunteercentre.org.uk

Volunteer Centre Dorset Tel: 01305 269214 Web: www.volunteeringdorset.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 51 Embracing Life, Choice and Independence.

At Primetower Care we aim to provide a professional and genuinely caring approach to all our residents within our homes. You will fi nd friendly, qualifi ed nursing staff on duty 24 hours a day.

Quality of life is always an important considerati on. If individuals are ﬁ nding it harder to manage on their own, or need more help than they currently receive, choosing to live in a care home can make a dramati c diﬀ erence to their quality of life.

D L-Family Member I would like to thank you formally, on behalf of all the family, for everyone who made Mum’s party yesterday really special. The personal touches, the room decorati ons, the lovely food and cake speciﬁ cally suited to Mum, and most importantly the care and att enti on generally given to her which is a special and much appreciated aspect of her life at The Links.

I think that in the Links we have found somewhere where high standards are the expected norm, and where excellence is oft en experienced. Mum’s friends were very impressed with what they saw, the staﬀ att enti on and friendliness, the light and airy rooms, the gardens and the hairdressing salon. Mum said that this was her best birthday ever and the staﬀ played a big role in that!

The Lindsay providing quality care Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism The UserLinks, Bands 1 GolfMH Links Mental Road, health Broadstone, SI Sensory Poole, impairment BH18 8BE. YA Younger adultsThe Lindsay, AD People 47a who Lindsay misuse Road, drugs Poole,and alcohol BH13 6AP. Telephone: 01202 974000 Telephone: 01202Advertisers 026300 are highlighted www.thelinkshome.com www.thelindsayhome.com 52 ThisE:[email protected] Directory’s helpline 0800 389 2077 – information on choosingOpening and Early paying 2016 for care Embracing Life, Choice and Independence. Bournemouth

Bournemouth care homes

ABBOTSFORD BEECHWOOD HOUSE REST HOME 7 Bracken Road, Southbourne, Bournemouth BH6 3TB 3 Beechey Road, Bournemouth BH8 8LJ Tel: 01202 428156 LDA Tel: 01202 551305 OP

ACORN LODGE – BOURNEMOUTH BLENHEIM CARE HOME 12 Grand Avenue, Southbourne, 17 Dunbar Road, Talbot Woods, Bournemouth BH6 3SY Bournemouth BH3 7AZ Tel: 01202 426085 LDA Tel: 01202 557090 OP D At Primetower Care we aim to provide a professional and genuinely caring approach to all our residents within our homes. You will fi nd friendly, ACORN LUXURY CARE LTD BLUE ROOF BUNGALOW CARE HOME qualifi ed nursing staff on duty 24 hours a day. 76 Wimborne Road, Bournemouth BH3 7AS Mill Road North, Throop, Bournemouth BH8 0DW Tel: 01202 515713 OP D MH Tel: 01202 529508 LDA Quality of life is always an important considerati on. If individuals are fi nding it harder to manage on their own, or need more help than they ADAMSCOURT RESIDENTIAL CARE HOME BROADWATERS currently receive, choosing to live in a care home can make a dramati c 7 Talbot Avenue, Talbot Woods, Bournemouth BH3 7HP 55 Wick Lane, Tuckton, Bournemouth BH6 4LA diff erence to their quality of life. Tel: 01202 529855 OP D Tel: 01202 423709 Advert page 17 OP ALEXANDRA CENTRE FOR PHYSICAL D L-Family Member CAMBIAN ASPERGER SYNDROME SERVICES LTD DISABILITY & SENSORY IMPAIRMENT 18 Kings Park Road, Boscombe, Bournemouth BH7 7AE I would like to thank you formally, on behalf of all the family, for 23 Howard Road, Queens Park, Tel: 01202 729911 LDA everyone who made Mum’s party yesterday really special. The personal Bournemouth BH8 9EA 30 Milton Road, Charminster, Bournemouth BH8 8LP touches, the room decorati ons, the lovely food and cake specifi cally Tel: 01202 528420 PD SI YA suited to Mum, and most importantly the care and att enti on generally Tel: 01202 554212 LDA given to her which is a special and much appreciated aspect of her life ALLINGTON HOUSE – BOURNEMOUTH 14 Southwood Avenue, Southbourne, Bournemouth BH6 3QA at The Links. 46 Dean Park Road, Bournemouth BH1 1QA Tel: 01202 436140 LDA Tel: 01202 551254 YA AD I think that in the Links we have found somewhere where high standards CAMBIAN NIGHTINGALE are the expected norm, and where excellence is oft en experienced. APPLE HOUSE 46-48 Stourcliffe Avenue, Bournemouth BH6 3PX Mum’s friends were very impressed with what they saw, the staff 186 Seafield Road, Bournemouth BH6 5LJ Tel: 01202 419537 LDA att enti on and friendliness, the light and airy rooms, the gardens and the Tel: 01202 485597 LDA hairdressing salon. Mum said that this was her best birthday ever and CASTLE DENE the staff played a big role in that! APRIL COURT Throop Road, Bournemouth BH8 0DB 186 Poole Lane, Kinson, Bournemouth BH11 9DS Tel: 01202 397929 Advert page 5 OP D PD SI YA Tel: 01202 576110 Advert page 17 OP D PD LDA MH SI YA CHALFONT CARE HOME ASHWOOD 6 Southern Road, Bournemouth BH6 3SR 12 Dudley Road, Northbourne, Bournemouth BH10 6BS Tel: 01202 420957 OP D Tel: 01202 770242 LDA CHERRY TREE LODGE AUCKLAND REST HOME 100 Wick Lane, Southbourne, Bournemouth BH6 4LB 2 Ken Road, Southbourne, Bournemouth BH6 3ET Tel: 01202 429326 OP Tel: 01202 427166 OP D CHIMERA REST HOME BEAUFORT VIEW 21 Alum Chine Road, Westbourne, 1 Beaufort Road, Southbourne, Bournemouth BH6 5AJ Bournemouth BH4 8DT The Lindsay Tel: 01202 418877 PD LDA SI YA Tel: 01202 767144 OP providing quality care Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism The Links, 1 Golf Links Road, Broadstone, Poole, BH18 8BE. The Lindsay, 47a Lindsay Road, Poole, BH13 6AP. User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Telephone: 01202 974000 Telephone: 01202 026300 Advertisers are highlighted www.thelinkshome.com www.thelindsayhome.com E:[email protected] Opening Early 2016 Visit www.carechoices.co.uk for further assistance with your search for care 53 A Residential Care Home in prestigious Talbot Woods with a reputation for the highest standards of care.

• Luxurious en-suite rooms • Lovely conservatory and level south-facing gardens • Delicious home-cooked food using seasonal ingredients • Full range of activities and outings • Relatives and friends always welcome

More than just care, a very personal service.

2 Berkeley Road, Talbot Woods, Bournemouth BH3 7JJ Email: [email protected]

Tel: 01202 526 925

For more information and latest news visit our website at www.evergreenscarehome.co.uk Bournemouth

Bournemouth care homes continued

CLIFTON HOUSE FEARNES, THE 1 Grantley Road, Boscombe, Bournemouth BH5 1HW 26 Knyveton Road, Bournemouth BH1 3QR Tel: 01202 393385 MH Tel: 01202 296906 Advert page 5 OP D PD SI YA

CLIFTON LODGE FLORENCE LODGE – SOUTHBOURNE 23-25 Florence Road, Boscombe, Bournemouth BH5 1HJ 16-18 Clifton Road, Bournemouth BH6 3PA Tel: 01202 397094 OP Tel: 01202 428598 OP GLAMIS AVENUE COLINDALE CARE HOME 9 Glamis Avenue, Bournemouth BH10 6DW 1 Richmond Park Avenue, Bournemouth BH8 9DL Tel: 01202 575100 OP PD MH SI YA Tel: 01202 514733 OP D MH YA GLENHURST MANOR CONISTON LODGE CARE HOME 44A West Cliff Road, Bournemouth BH4 8BB 43 Beaufort Road, Southbourne, Bournemouth BH6 5AS Tel: 01202 761175 OP Tel: 01202 421492 OP HANNAH LEVY HOUSE TRUST CORNERWAYS 15 Poole Road, Bournemouth BH2 5QR 20 Braidley Road, Bournemouth BH2 6JX Tel: 01202 765361 OP Tel: 01202 552536 YA AD HARLEITH CRESCENT CARE HOME WITH NURSING, THE 42 Grand Avenue, Southbourne, Bournemouth BH6 3TA 27-29 Meyrick Park Crescent, Bournemouth BH3 7AG Tel: 01202 426544 LDA Tel: 01202 553660 OP PD YA HELENE LODGE CROSBY LODGE RESIDENTIAL CARE HOME 115 Talbot Road, Bournemouth BH9 2JE 2-2a Fitzharris Avenue, Charminster, Bournemouth BH9 1BZ Tel: 01202 948785 LDA YA Tel: 01202 517186 OP D MH AD HIGHFIELD MANOR CARE HOME DALVEY HOUSE 44 Branksome Wood Road, Bournemouth BH4 9LA 35 Belle Vue Road, Southbourne, Bournemouth BH6 3DD Tel: 01202 769429 OP D MH Tel: 01202 423050 OP HIGHVIEW RESIDENTIAL HOME ELMS, THE 42-44 Foxholes Road, Southbourne, Bournemouth BH6 3AT 28 Elmsway, Southbourne, Bournemouth, Dorset BH6 3HU Tel: 01202 428799 OP D MH Tel: 01202 431886 LDA IVY LODGE EVERGREENS, THE 212a Howeth Road, Ensbury Park, Bournemouth BH10 5NZ 2 Berkeley Road, Talbot Woods, Bournemouth BH3 7JJ Tel: 01202 593593 LDA Tel: 01202 526925 Advert page 54 OP YA JAMES BURNS HOUSE CARE HOME PHYSICAL FAIR HAVEN DISABILITIES 23 Knyveton Road, Bournemouth BH1 3QQ Greenways Avenue, Bournemouth BH8 0AS Tel: 01202 553503 OP D PD Tel: 01202 523182 PD YA

FAIRWAYS RESIDENTIAL CARE HOME KINGS HOUSE 18 Wharncliffe Road, Boscombe, Bournemouth BH5 1AH 1 Earle Road, Westbourne, Bournemouth BH4 8JQ Tel: 01202 395435 OP Tel: 01202 764455 MH

Bournemouth care homes continued

KNYVETON HALL REST HOME MILTON GRANGE 34 Knyveton Road, Bournemouth BH1 3QR 9 Milton Road, Charminster, Bournemouth BH8 8LP Tel: 01202 557671 OP Tel: 01202 554351 D

LARKINS MILTON LODGE RESIDENTIAL CARE HOME 14 Campbell Road, Bournemouth BH1 4EP 32 Milton Road, Charminster, Bournemouth BH8 8LP Tel: 01202 392241 AD Tel: 01202 556873 OP D

LIAM HOUSE NEW HORIZON CENTRE LTD – EILAT 13 Spencer Road, Bournemouth BH1 3TE 106 Lowther Road, Charminster BH8 8NS Tel: 01202 294148 OP LDA SI Tel: 01202 290305 PD MH YA

LINKFIELD COURT (BOURNEMOUTH) LTD NIGHTINGALES RESIDENTIAL HOME 19 Knyveton Road, East Cliff, Bournemouth BH1 3QG 24 Foxholes Road, Southbourne, Tel: 01202 558301 OP D PD YA Bournemouth BH6 3AT Tel: 01202 429515 OP D MH LOWTHER ROAD 35 Lowther Road, Charminster, OVERCLIFF HOUSE Bournemouth BH8 8NG 2 Cellars Farm Road, Southbourne, Tel: 01202 391610 LDA YA Bournemouth BH6 4DL Tel: 01202 424929 OP D MH LYNDALE 2 Alumdale Road, Westbourne, PIERS, THE Bournemouth BH4 8HX 166 Columbia Road, Ensbury Park, Tel: 01202 764425 MH Bournemouth BH10 4DT Tel: 01202 520937 PD LDA YA MARION HOUSE 40 The Avenue, Moordown, PINEHAVEN Bournemouth BH9 2UW 23 Parkwood Road, Boscombe, Tel: 01202 522110 LDA YA Bournemouth BH5 2BS Tel: 01202 427941 LDA MEYRICK RISE CARE HOME 11-13 Branksome Wood Road, PINEHURST REST HOME Bournemouth BH2 6BT 4 Harvey Road, Boscombe, Bournemouth BH5 2AD Tel: 01202 902776 Advert page 80 OP Tel: 01202 418744 OP

Quality Care in Quality Surroundings

Call or email today for further details. At our family run home in Queens Park, Bournemouth, we take excellent care of Tel: 01202 511179 the older retired lady or gentleman Email: [email protected] wanting freedom from the burdens of Website: www.richmondwood.co.uk running their own home.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted 56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Bournemouth

Bournemouth care homes continued

PINES RESIDENTIAL CARE HOME, THE SEACLIFF CARE HOME 39 Portchester Road, Charminster, 9 Percy Road, Boscombe, Bournemouth BH8 8JU Bournemouth BH5 1JF Tel: 01202 555048 D LDA Tel: 01202 396100 OP D

PORTELET HOUSE CARE HOME SEASTROLE 22 Grand Avenue, Southbourne, 12 Campbell Road, Bournemouth BH6 3SY Bournemouth BH1 4EP Tel: 01202 422005 OP D MH Tel: 01202 392241 AD

PORTELET LODGE CARE HOME SHALDEN GRANGE 42 Westby Road, Boscombe, 1-3 Watkin Road, Boscombe, Bournemouth BH5 1HD Bournemouth BH5 1HP Tel: 01202 398982 OP D MH Tel: 01202 301918 OP

PRIMROSE LODGE SOUTHBORNE ST ALBANS HOUSE 42 St Catherine’s Road, Southbourne, 59-61 St Albans Avenue, Bournemouth BH6 4AD Bournemouth BH8 9EG Tel: 01202 429514 OP Tel: 01202 397817 OP

REDCROFT ST ANNE’S COURT 255 Belle Vue Road, Southbourne, 16a St Anthonys Road, Bournemouth BH6 3BD Bournemouth BH2 6PD Tel: 01202 485597 LDA Tel: 01202 551208 OP

RESIDE AT SOUTHWOOD ST BRIDGET’S CARE CENTRE 36-40 Southwood Avenue, 14 East Avenue, Talbot Woods, Southbourne BH6 3QB Bournemouth BH3 7BY Tel: 01202 422213 OP D Tel: 01202 291347 OP PD SI

RETIRED NURSES NATIONAL HOME ST BRIDGET’S RESIDENTIAL HOME Riverside Avenue, 42 Stirling Road, Bournemouth BH3 7JH Bournemouth BH7 7EE Tel: 01202 515969 OP PD SI Tel: 01202 396418 OP STRATFIELD LODGE RESIDENTIAL HOME RICHMONDWOOD RESIDENTIAL CARE HOME 63 Wellington Road, Bournemouth BH8 8JL 19 Richmond Park Avenue, Queens Park, Tel: 01202 553596 OP D PD LDA MH SI YA Bournemouth BH8 9DL SUMMERHAYES RESIDENTIAL HOME Tel: 01202 511179 Advert page 56 OP 1700 Wimborne Road, Bearcross, RIVERVIEW CARE HOME Bournemouth BH11 9AN Throop Road, Bournemouth BH8 0DQ Tel: 01202 574330 Advert page 58 OP Tel: 01202 516411 LDA SUNNINGDALES CARE HOME SEABOURNE HOUSE CARE HOME 75 Southbourne Overcliff Drive, Southbourne, 1 Clifton Road, Southbourne, Bournemouth BH6 3NZ Bournemouth BH6 3NN Tel: 01202 428132 Advert inside front cover OP D Tel: 01202 426745 OP D

Bournemouth care homes continued

SUNRISE OF SOUTHBOURNE VENTANA HOMES LTD 42 Belle Vue Road, Southbourne, 33 Florence Road, Boscombe, Bournemouth BH5 1HJ Bournemouth BH6 3DS Tel: 01202 390209 PD LDA Tel: 01202 437600 OP D VERONA AVENUE TALBOT MANOR 45 Verona Avenue, Bournemouth BH6 3JW 57 Talbot Manor, Bournemouth BH3 7HT Tel: 01202 396933 PD LDA SI YA Tel: 01202 512918 PD LDA YA WALLFIELD TALBOT VIEW 29 Castlemain Avenue, Southbourne, Bournemouth BH6 5EJ 66 Ensbury Avenue, Ensbury Park, Tel: 01202 797888 Advert page 17 OP LDA YA Bournemouth BH10 4HG Tel: 01202 537571 Advert page 5 OP D PD SI YA WHITE HOUSE, THE 4 Walpole Road, Bournemouth BH1 4EZ TALBOT WOODS LODGE Tel: 01202 399471 LDA 64 Wimborne Road, Bournemouth BH3 7AR WHITE LODGE & ST HELENS Tel: 01202 293390 PD LDA SI 15-17 Boscombe Spa Road, Bournemouth BH5 1AR Tel: 01202 395822 OP TEMPLEMAN HOUSE Leedam Road, WILLOWBEECH LTD – 33 OPHIR ROAD Bournemouth BH10 6HP 33 Ophir Road, Bournemouth BH8 8LT Tel: 01202 537812 Advert page 5 OP D PD SI YA Tel: 01202 200910 LDA YA

Summerhayes is a privately owned residential home situated in Bearcross, Bournemouth that has been under the same ownership since 1987. We provide 24 hour continuous care for permanent residency and respite care and can accommodate up to twenty elderly residents. We strive to maintain a homely atmosphere at Summerhayes and we are happy to accommodate residents’ own furniture and pictures.

Summerhayes is situated on the Wimborne Tel: 01202 574330 Road close to the bus routes and amenities in www.summerhayesresthome.co.uk the Kinson area. Summerhayes is registered 1700 Wimborne Road, B’mouth BH11 9AN with the Care Quality Commission (CQC).

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted 58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Bournemouth

Bournemouth care homes with nursing

AVON CLIFF MUSCLIFF NURSING HOME 50–52 Christchurch Road, Bournemouth BH1 3PE 5 Tolpuddle Gardens, Bournemouth BH9 3RE Tel: 01202 789998 OP Tel: 01202 516999 OP D PD SI YA

BRACKEN LODGE CARE HOME NIGHTINGALE NURSING HOME 5 Bracken Road, Southbourne, Bournemouth BH6 3TB 2 Roslin Road, Talbot Woods, Bournemouth BH3 7JA Tel: 01202 428777 OP D PD SI Tel: 01202 520120 OP D PD SI

CHINE BREEZE COURT NORLINGTON NURSING HOME 73 Alumhurst Road, Westbourne, Bournemouth BH4 8HP 19 Stourwood Avenue, Bournemouth BH6 3PW Tel: 01202 761307 OP Tel: 01202 422064 OP

CRESCENT CARE HOME WITH NURSING, THE QUEENSMOUNT NURSING AND RESIDENTIAL HOME 27-29 Meyrick Park Crescent, Bournemouth BH3 7AG 18 Queens Park West Drive, Bournemouth BH8 9DA Tel: 01202 553660 OP PD YA Tel: 01202 912818 Advert page 68 OP

DRUMCONNER CARE HOME SHELLEY PARK 20 Poole Road, Westbourne, Bournemouth BH4 9DR 32 Florence Road, Boscombe, Bournemouth BH5 1HQ Tel: 01202 761420 Advert page 36 OP PD Tel: 01202 396933 PD YA

FARWAY GRANGE CARE HOME (NURSING) ST ANNE’S PRIVATE NURSING HOME 31-33 Howard Road, Queens Park, Bournemouth BH8 9EA 21-23 Wayside Road, Southbourne, Bournemouth BH6 3ES Tel: 01202 511399 Advert page 58 OP PD Tel: 01202 425642 OP D PD

KELSO NURSING HOME SUNRISE OF WESTBOURNE 10 Clifton Road, Southbourne, Bournemouth BH6 3PA 16-18 Poole Road, Westbourne, Bournemouth BH4 9DR Tel: 01202 432655 OP Tel: 01202 760966 Advert page 38 OP D

MERSTONE HALL WINDSOR COURT NURSING HOME 20-22 Florence Road, Boscombe, Bournemouth BH5 1HF 34 Bodorgan Road, Bournemouth BH2 6NJ Tel: 01202 309813 OP D PD Tel: 01202 554637 OP D

MEYRICK RISE CARE HOME ZETLAND COURT 11-13 Branksome Wood Road, Bournemouth BH2 6BT 128 Alumhurst Road, Westbourne, Bournemouth BH4 8HU Tel: 01202 902776 Advert page 80 OP Tel: 01202 769169 OP D

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Full of character and set amidst its own secluded gardens, The Laurels & Pine Lodge Fullis whereof character you find and that set comfortamidst itsand own care secluded go hand gardens, in hand Thewith Laurelsrespect, &dignity Pine Lodgeand personalis where choice. you find Visitors that comfort are welcome and care at any go handtime. inCome hand and with see respect, for yourself dignity why and we, personal choice.our Visitors staff and are residentswelcome atare any so proudtime. Come of our and lovely see home. for yourself why we, our staff and residents are so proud of our lovely home. WeWe offer offer Residential,residential and Dementia dementia care,Care, We offer residential and dementia care, Shortshort Breaks breaks andand day Day care. Care short breaks and day care. TheThe Laurels Laurels & & Pine Pine Lodge Lodge ForFor aa brochure,brochure, pleaseplease callcall 3333-37-The37 Foxholes LaurelsFoxholes & Road, Road,Pine Oakdale,Lodge Oakdale, For a 01202brochure,01202 743202743202 please call 33-37Poole,Poole, Foxholes Dorset Dorset Road, BH15 BH15 Oakdale, 3NA 3NA www.hartfordcare.co.ukwww.hartfordcare.co.uk01202 743202 Poole, Dorset BH15 3NA www.hartfordcare.co.uk Poole

Poole care homes

ALEXANDRA HOUSE DUNES, THE 88a Alexandra Road, Parkstone, 49 Cynthia Road, Parkstone, Poole BH14 9EW Poole BH12 3JE Tel: 01202 746640 Advert page 5 OP D PD SI YA Tel: 01202 740237 PD LDA YA

AMBERWOOD LODGE ELIZABETH HOUSE 6 St Osmunds Road, Dolbery Road, Parkstone, Poole BH14 9JN Poole BH12 4PX Tel: 01202 743390 LDA YA Tel: 01202 744545 Advert page 5 OP D PD SI YA

ANCHOR HOUSE GRANGE – CARE HOME PHYSICAL 1 Evering Avenue, Parkstone, DISABILITIES, THE Poole BH12 4JF 2 Mount Road, Parkstone, Tel: 01202 735914 PD LDA YA Poole BH14 0QW Tel: 01202 715914 PD YA ARANLAW HOUSE CARE HOME 26 Tower Road, Branksome Park, LAURELS AND PINE LODGE, THE Poole BH13 6HZ 33-37 Foxholes Road, Oakdale, Tel: 01202 763367 Advert inside front cover OP D MH Poole BH15 3NA Tel: 01202 743202 Advert page 60 OP D BEACH HOUSE 94 Alexandra Road, Poole BH14 9EP LILLIPUT HOUSE Tel: 01202 739930 PD LDA YA 299 Sandbanks Road, Poole BH14 8LH Tel: 01202 709245 OP CANFORD CLIFFS REST HOME 2 Bessborough Road, Canford Cliffs, LONG CLOSE RETIREMENT HOME Poole BH13 7JS 23 Forest Road, Branksome Park, Poole BH13 6DQ Tel: 01202 700272 OP D MH Tel: 01202 765090 Advert page 62 OP

CHALGROVE CARE AND MAGNA ROAD NURSING HOME 109 Magna Road, Bournemouth BH11 9NE 5-7 Westminster Road East, Branksome Park, Tel: 01202 582448 OP PD LDA SI Poole BH13 6JF Tel: 01202 767493 OP D MAIDMENT COURT 47 Parkstone Road, Poole BH15 2NX CORAL HOUSE Tel: 01202 674423 OP 15 Alder Hills, Poole BH12 4AJ MOORINGS, THE Tel: 01202 710531 PD LDA YA 69 Brixey Road, Parkstone, Poole BH12 3EY Tel: 01202 734752 PD LDA YA DORSET HOUSE Coles Avenue, Hamworthy, PARK LODGE RESIDENTIAL CARE HOME Poole BH15 4HL 18 Ridgeway, Broadstone BH18 8EA Tel: 01202 672427 Advert page 5 OP D PD SI YA Tel: 01202 694232 OP

Two Cedars is a small residential home situated in the village of Broadstone, Dorset. At Two Cedars we have seventeen furnished, comfortable bedrooms, each is freshly decorated, clean, well-heated and ventilated. Accommodation and care are provided for Male and / or Female Residents aged 65 years and over. Each resident has their own en-suite room with lockable doors, 24 hour call system, TV and telephone access and is able to personalise it with their own belongings A spacious lounge, a communal dining room and a half acre of mature gardens are also available for residents. 81 Dunyeats Road, Broadstone, Dorset BH18 8AF

• search care providers quickly and easily Ashley Court • search by postcode/town a modern purpose built and care type Care Home, providing • Information on standards of care 24 hour nursing and • links to the latest inspection reports dementia care in a warm With so many providers • extra information, photos and friendly environment and direct website links to choose from, where do for hundreds of providers for all of its residents you start? • request a brochure 6-10 St Peters Road • Poole Ashley Dorset • BH14 OPA www.carechoices.co.uk • checklists to take with can help you out. you when you visit Court t: 01202 715 902 CARE HOME [email protected] POOLE www.lifestylecare.co.uk

• Comfortable Ground Floor en-suite rooms overlooking landscaped gardens Long Close • First floor en-suite rooms leading to spacious paved balcony A Private Residence • 5 person passenger lift for Gracious • Experienced caring staff Retirement • Excellent varied cuisine • Long term or short term stay available • Close to sea, promenades and local shops. Manager: Mrs Christine Barrow Tel: Bournemouth All enquiries welcomed with open invitation to 01202 - 765090 view. The Proprietor and Manager are always Keith London - Webb, 23 Forest Road, available to discuss your needs. Branksome Park, Poole, Dorset BH13 6DQ [email protected] www.longclosecare.co.uk

WHAT ARE THE CARE OPTIONS? HOWWHAT WILL ARE ITHE KNOW CARE WHICH OPTIONS? TO CHOOSE? WHATHOW WILL IF MUM I KNOW DOESN’T WHICH AGREE? TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800 389 2077

62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Poole

Poole care homes continued

PARK MANOR LTD ST CECILIA CARE 8 St Aldhelms Road, Poole BH13 6BS 29 Nelson Road, Poole BH12 1ES Tel: 01202 764071 OP Tel: 01202 767383 Advert page 62 OP D

PINEWOOD TOWER REST HOME STADDON LODGE 30 Tower Road, Branksome Park, 25 Nelson Road, Branksome, Poole BH12 1ER Poole BH13 6HZ Tel: 01202 764269 OP Tel: 01202 762855 OP D MH YA TIDES, THE SANDBOURNE HOUSE 136 Lower Blandford Road, Broadstone BH18 8NZ 1 Sandecotes Road, Poole BH14 8NT Tel: 01202 604056 PD LDA YA Tel: 01202 742284 OP PD LDA MH YA TWO CEDARS RESIDENTIAL CARE HOME SHERIDAN CARE HOME, THE 81 Dunyeats Road, Broadstone BH18 8AF 14 Durlston Road, Lower Parkstone, Tel: 01202 694942 Advert page 62 OP Poole BH14 8PQ WAVES, THE Tel: 01202 735674 OP D 199 Churchill Road, Parkstone, Poole BH12 2JD Tel: 01202 734857 PD LDA YA SHORES, THE 46 Brixey Road, Parkstone, WESSEX LODGE RETIREMENT HOME Poole BH12 3EZ 16 Munster Road, Lower Parkstone, Poole BH14 9PU Tel: 01202 730653 PD LDA YA Tel: 01202 738234 OP D

SOUTHMEAD REST HOME WEST VIEW SHORT TERM BREAK SERVICE 159 York Road, Broadstone BH18 8ES 1 West View Road, Poole BH15 2AZ Tel: 01202 694726 OP Tel: 01202 744092 PD LDA SI YA

Poole

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted Visit www.carechoices.co.uk for further assistance with your search for care 63 Yaffle/BurwoodYaffle/Burwood 255x255 255x255 doc doc promo.qxp_Layout promo.qxp_Layout 1 05/02/20141 05/02/2014 15:46 15:46 Page Page 1 1 Yaffle/Burwood 255x255 doc promo.qxp_Layout 1 05/02/2014 15:46 Page 1

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A new style of care home has recently opened in Poole. It is the An important aspect is stimulation, variety and it has to be creation of Sarah Jessup, who, with her parents, has operated enjoyable and fun. You can choose to go with your family to Burwood Nursing Home in Broadstone for over 30 years. the Railway Tavern for a game of cards and a ploughman’s The wooded copse below is home to foxes, squirrels, badgers and lunch or perhaps bake some scones in the resident’s kitchen. The new concept accommodates residents with varying various birds including woodpeckers and the visiting deer are always degrees of nursing care and the design incorporates these needs a pleasure to see. Even for those whose eyesight is not good enough Dining is also an important daily occasion. Traditionally to seenotth eonlywildli fromfe an ad medicalfauna ca angle,n feel butthem alsoon fromthe 3 anm environmentaletre Portland lunch at a care home arrives in the dining room on a trolley. stoneperspective.frieze which Ita disorn alsos th importante entranc ethatlobby the. homeAgain doesit is s nottimu feellatin likeg Where has it come from, who cooked it, what is it? At Yaffle aspecants s institutionuch as artw or khospital,of local l asond themark homes, pai nonlyted bhasy loca 42l roomsartists, twithhat the open plan dining room means that residents can see encoulotsrag eoftho communalught and discspace;ussio itn can, suc beh s tdescribedimulation anasd aa boutiquectivity he lpcares their food being prepared, cooked and served and can also thosehome.coping with dementia. let the chef know what they prefer and how they like it EachAnbedWhenAn rallo oall my ournew isnewa familyttra cpurposet ivpurpose ememberly furnishe or dbuilt friend witbuilth mo mdoveresn c toom af ocarerts s uhomch aes cooked. an entheysuiAnte needwalletr o newotom maintain, tel epurposevisio na witsenseh in oft ebuiltrn independence.et access, elect r iTchatpro meanfiling s bedNursinganchoosingNursingd a ceiling whathoi Home sHomet ttheyo facili wouldt atbacked ebackedth likee saf etoan dobyd byc ando m f owherertable mtoo vgoem ent The ability to enjoy the wildlife and setting of the new home of lessNursingmobile residen Homets. Other fa cilitibackedes includ ebykitc hen diners on each is also an important feature that has been incorporated in to floorover, safetyhoverydro tofh30e r30theap yyear’s home. anyear’sd a r o H mnursingoa tnursingwehervaepry, shouldbathing, a aresidenthairdre scsihooseng salo ton the design. Large outdoor terraces allow southerly views and Choverinese lib 30rary wityear’sh a fish ta nursingnk looking through to the lounge. The over Yaffle Hill towards the Purbecks. All bedrooms are homexperienceeofexperienceha enjs itsooyingwn minibthe viewsus pro ofvidi theng rleovguelylar wouoodedtings to surroundinglocal attractiosn s attractively furnished with modern comforts such as an such aexperiences Wimborne Market, local garden centres and the Poole harbour facilitated by the private balconies and patios. ensuite wetroom, television with internet access, electric boat trips are always very popular. profiling bed and ceiling hoists to facilitate the safe and comfortable movement of less mobile residents. If you would like more information about the care provided at Yaffle, call Sarah or Matron, Lesley Clements on 01202 693224 for a brochure BurwoodBurwood We shallToTo bearrange arrange pleased a visitato visit show call call you around our new home so or popBurwoodin for a tour of the new home. drop in anytime.To arrange a visit call NursingNursing Home Home 0120201202 693224 693224 Tel: 01202 69322 4 Tel: 0120201202 693224 693224 100 Dunyeats Road, Broadstone BH 18 8AL 100 Dunyeats Road, Broadstone BH18 8AL YaffleYaffle CareCareEmail care@yafflwww.yafflecare.co.ukecarwww.yafflecare.co.uke.co.uk 100100 Dunyeats Dunyeats Road, Road, Broadstone, Broadstone, Poole, Poole, BH18 BH18 8AL 8AL

1213 proofs.indd 45 12/11/2013 09:37 Poole

Poole care homes with nursing

ALDBURY, THE KINGLAND HOUSE NURSING 672–674 Ringwood Road, Parkstone, & RESIDENTIAL HOME Poole BH12 4NA Kingland House, Kingland Road, Tel: 01202 746752 D Poole BH15 1TP Tel: 01202 675411 OP D PD ASHLEY COURT CARE HOME 6-10 St Peters Road, Poole BH14 0PA LINKS, THE Tel: 01202 715902 Advert page 62 OP D YA 1 Golf Links Road, Broadstone BH18 8BE Tel: 01202 974000 Advert page 52 OP D AVONWOOD MANOR 31-33 Nelson Road, Branksome, MAGNA CARE CENTRE Poole BH12 1ES Arrowsmith Road, Canford Magna, Tel: 01202 763183 OP D Wimborne BH21 3BQ Tel: 01202 601831 OP BIRDS HILL NURSING HOME 25 Birds Hill Road, Poole BH15 2QJ POTTERIES, THE Tel: 01202 671111 Advert page 38 OP D PD MH 187 York Road, Broadstone BH18 8ES Tel: 0333 321 0929 OP D PD LDA MH YA BRANKSOME PARK CARE CENTRE 17 Mornish Road, Poole BH13 7BY REGENCY MANOR CARE HOME Tel: 01202 761449 OP D PD LDA SI YA 16-17 Blair Avenue, Lower Parkstone, Poole BH14 0DA BURWOOD NURSING HOME Tel: 01202 715760 Advert inside front cover OP D MH 100 Dunyeats Road, Broadstone BH18 8AL Tel: 01202 693224 Advert page 64 OP D PD SI WAYPOINTS UPTON 1 Dorchester Road, Upton, CANFORD CHASE Poole BH16 5NJ 40 Western Road, Branksome Park, Tel: 01425 486760 Advert page 78 OP D MH SI YA AD Poole BH13 6EU Tel: 01202 766182 OP

CHALGROVE CARE AND NURSING HOME 5-7 Westminster Road East, Branksome Park, Poole BH13 6JF Tel: 01202 767493 OP D

DELPH HOUSE LTD 40 Upper Golf Links Road, Broadstone, Poole BH18 8BY Tel: 01202 692279 OP D PD SI

HILLSDON NURSING HOME 37 Springfield Road, Lower Parkstone, Poole BH14 0LG Tel: 01202 742753 OP

AUTISM WESSEX BROADWINDSOR HOUSE 13-15 Barnes Lane, Beaminster DT7 3LS Broadwindsor, Beaminster DT8 3PX Tel: 01308 862534 LDA YA Tel: 01308 868353 OP Highcroft and Valley View, Whetley Road, Broadwindsor, Beaminster DT8 3QT Tel: 01308 867444 LDA YA

Bridport care homes

CONEYGAR LODGE HOMESTEAD, THE Coneygar Park, Bridport DT6 3BA 101 West Bay Road, Bridport DT6 4AY Tel: 01308 427365 OP Tel: 01308 423338 OP DRAYTON HOUSE RESIDENTIAL CARE HOME HYDE RESIDENTIAL HOME, THE 50 West Allington, Bridport DT6 5BH Walditch, Bridport DT6 4LB Tel: 01308 422835 OP D Tel: 01308 887869 Advert page 68 OP GREENHILLS SIDNEY GALE HOUSE 32 St Andrews Road, Bridport DT6 3BQ Flood Lane, Bridport DT6 3QG Tel: 01308 422159 OP D PD LDA SI YA Tel: 01308 423782 Advert page 17 OP D PD MH SI YA HARBOUR HOUSE ST ANDREWS ROAD George Street, West Bay, Bridport DT6 4EY 193 St Andrews Road, Bridport DT6 3BT Tel: 01308 423277 OP Tel: 01308 425824 OP PD LDA SI YA

“A quality approach to the care of our residents”

Situated on the edge of the seaside village of Charmouth, set in landscaped grounds of one acre, a more pleasant location would be hard to find. Almost all purpose built with superb views, excellent facilities, qualified nursing staff and activities, single en-suite rooms, fresh home cooking with a warm friendly atmosphere.

Axminster Road, Charmouth, Bridport, Dorset DT6 6BS • Tel: 01297 560620 Enquiries and visits welcome anytime Email: [email protected] Web: www.bymeadhouse.com Manager: Lisa Walters • Proprietor: Miss S Blacklock RGN NDN

Charmouth Road, Lyme Regis, Dorset DT7 3HH

Fairfield House is a beautifully converted early Victorian Mansion set on a tranquil hillside with beautiful bay views overlooking the peaceful town of Lyme Regis. The lounge and conservatories have retained the original period features and provide homely, relaxed and peaceful ambience.

Fairfield House offers a safe, friendly and comfortable environment in which people enjoy a high standard of personalised care from qualified and professional staff. We are confident that once you have T: 01297 443 513 visited Fairfield House, you will feel reassured that we will meet with E: [email protected] your expectations and requirements.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted 66 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care West Dorset

Bridport care homes with nursing

ST JAMES’ PARK NURSING HOME Higher Street, Bradpole, Bridport DT6 3EU Tel: 01308 887974 Advert page 68 OP

Charmouth care homes Charmouth care homes with nursing

THISTLEGATE HOUSE BYMEAD HOUSE Axminster Road, Charmouth DT6 6BY Axminster Road, Charmouth, Bridport DT6 6BS Tel: 01297 560569 OP D Tel: 01297 560620 Advert page 66 OP PD

Dorchester care homes

BADBURY CARE HOME GLENCAIRN HOUSE RESIDENTIAL HOME 8 Weymouth Avenue, 16-17 Cornwall Road, Dorchester DT1 1RU Dorchester DT1 2EN Tel: 01305 268399 Advert page 70 OP Tel: 01305 769418 OP D PD SI GRASSINGTON HOUSE DORSET LEARNING DISABILITY SERVICE 50 Prince of Wales Road, Dorchester DT1 1PP 23 Birch Way, Charlton Down, Dorchester DT2 9XX Tel: 01305 267968 OP Tel: 01305 259852 LDA YA GROVE LODGE 20 Edward Road, Dorchester DT1 2HL Hyde Crook, Frampton, Dorchester DT2 9NW Tel: 01305 266813 LDA YA Tel: 01300 320098 OP D 11 Friars Close, Dorchester DT1 2AD Tel: 01305 262046 LDA YA MAIDEN CASTLE HOUSE 5 Grosvenor Crescent, Dorchester DT1 2BA 12-14 Gloucester Road, Dorchester DT1 2NJ Tel: 01305 269547 LDA YA Tel: 01305 251661 Advert page 5 OP D PD SI YA 56 Maiden Castle Road, Dorchester DT1 2ES MONTROSE CARE HOME Tel: 01305 265097 LDA YA 40 Prince of Wales Road, Dorchester DT1 1PW 97 Monmouth Road, Dorchester DT1 2DF Tel: 01305 262274 OP D Tel: 01305 266430 LDA YA 4 Romulus Close, Dorchester DT1 2TH PARK HOUSE Tel: 01305 263479 LDA YA Martinstown, Dorchester DT2 9JN 2 Thornhill Close, Dorchester DT1 2RE Tel: 01305 889420 OP D PD LDA SI YA Tel: 01305 266589 LDA YA PRINCE OF WALES ROAD, 3 Dorchester DT1 1PW CULLIFORD HOUSE Tel: 01305 269208 PD LDA SI YA Culliford House Residential Home, Icen Way, Dorchester DT1 1ET PRINCE OF WALES ROAD, 5 Tel: 01305 266054 OP Encombe, Dorchester DT1 1PW Tel: 01305 251935 OP PD LDA SI YA DICK O’TH BANKS ROAD 5 Dick O'th Banks Road, Crossways, WOLFETON MANOR Dorchester DT2 8BJ 16 East Hill, Charminster, Dorchester DT2 9QL Tel: 01305 852081 PD LDA SI YA Tel: 01305 262340 OP

Dorchester care homes with nursing

BELLE ROSE NURSING HOME LTD MARLEY HOUSE 12 Prince of Wales Road, Winfrith Newburgh, Dorchester DT2 8JR Dorchester DT1 1PW Tel: 01305 852858 OP Tel: 01305 265787 OP LDA MH AD MAUMBURY CARE AND NURSING HOME CASTLE VIEW 10 Weymouth Avenue, Dorchester DT1 2EN Bridport Road, Poundbury, Tel: 01305 262192 OP D PD MH SI YA Dorchester DT1 2NH Tel: 01305 756476 OP SIGNATURE HOUSE 2 Maumbury Gardens, Dorchester DT1 1GR CHESTNUT HOUSE NURSING HOME Tel: 01305 257248 OP D Chestnut Road, Charlton Down, Dorchester DT2 9FN SOMERLEIGH COURT Tel: 01305 257254 OP D Somerleigh Road, Dorchester DT1 1AQ Tel: 01305 211833 OP D CHEVERELS CARE HOME WITH NURSING 52 Dorchester Road, STEEPLETON MANOR CARE HOME Maiden Newton DT2 0BE Winterbourne Steepleton, Dorchester DT2 9LG Tel: 01300 320348 Advert page 18 OP D PD YA Tel: 01305 889316 Advert page 18 OP

GREENBUSHES NURSING HOME WHITWAY HOUSE 10-12 Weymouth Avenue, Winterbourne Steepleton, Dorchester DT1 2EN Dorchester DT2 9LG Tel: 01305 262192 OP D Tel: 01305 889455 OP LDA YA

A choice of elderly care options in Dorset, Poole and Bournemouth

We know that personalised care in a warm and welcoming place, To find out more about your elderly that’s close to your family and care options in Dorset, Poole and friends is really important. Bournemouth † Call 0333 220 4756 That’s why we offer long and short stay care options in Dorset, Poole and Bournemouth . What’s Look for The Hyde, The Mellowes, more, you don’t need our health Queensmount, St James’s Park insurance to stay with us. in the listings section.

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted 68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care West Dorset

Lyme Regis care homes

CLARONDENE RESIDENTIAL CARE HOME SHIRE HOUSE CARE HOME View Road, Lyme Regis DT7 3AA Sidmouth Road, Lyme Regis DT7 3ES Tel: 01297 442876 OP Tel: 01297 442483 OP

FAIRFIELD HOUSE RESIDENTIAL CARE HOME TREETOPS RESIDENTIAL CARE HOME Charmouth Road, Lyme Regis DT7 3HH Overton, Timber Hill, Lyme Regis DT7 3HQ Tel: 01297 443513 Advert page 66 OP D PD Tel: 01297 443821 OP D SI

Lyme Regis care homes with nursing

LYME REGIS NURSING HOME 14 Pound Road, Lyme Regis DT7 3HX Tel: 01297 442322 OP D PD SI YA

Sherborne care homes

EASTBURY HOUSE LUDBOURNE HALL Long Street, Sherborne DT9 3BZ South Street, Sherborne DT9 3LT Tel: 01935 812132 OP Tel: 01935 816382 OP

GARDEN HOUSE OLD VICARAGE, THE Priestlands, Sherborne DT9 4HN Leigh, Sherborne DT9 6HL Tel: 01935 813188 OP Tel: 01935 873033 OP

HAYES, THE RAWLEIGH HOUSE Culverhayes, Long Street, Sherborne DT9 3ED The Avenue, Sherborne DT9 3AJ Tel: 01935 814043 Advert page 17 OP D PD MH YA SI Tel: 01935 816630 OP PD LDA SI YA

Sherborne care homes with nursing

ABBEY VIEW RIVERSIDE NURSING HOME Fairfield, Bristol Road, Sherborne DT9 4HG Riverside House, Westbury, Sherborne DT9 3QZ Tel: 01935 813222 OP Tel: 01935 812046 OP

Weymouth care homes

AGINCOURT CARE HOME BUXTON HOUSE 116 Dorchester Road, 423b Radipole Lane, Weymouth DT4 7LG Weymouth DT4 0QJ Tel: 01305 777999 OP YA Tel: 01305 760834 Advert page 5 OP D PD SI YA

BOSWORTH CARE HOME CHESTNUTS RESIDENTIAL HOME (WEYMOUTH) 6 Southdown Avenue, 93b Wyke Road, Weymouth DT3 6HR Weymouth DT4 9QS Tel: 01305 833100 OP D PD SI Tel: 01305 784996 OP

• Warm & homely, 24-hour caring service • Bright, comfortable single rooms • Specialist care for Alzheimer’s and other dementia related illnesses Danmor Lodge• All Care rooms Home en-suite • Close to sea and town centre • Respite & day care

DanmorTel: 01305 Lodge 830400 • CareFax: 01305 Home 781810 Email: [email protected] Admin: 07702 011523

Danmor Lodge Care Home

Danmor Lodge is situated near to thePart beautiful of Weymouththe Alexandra coastline •care The home group features 25 comfortable rooms with en-suite facilities • Two lounges and a spacious conservatory • Two 8-person passenger lifts give level access to all Danmor Lodge is situated near to the beautiful Weymouth coastline7 rooms • Residents have access to a range of facilities including Hydrotherapy baths, massage, aromatherapy and The home features 65 comfortable rooms with en1suite facilities7 reflexology by a qualified practitioner, keep fit to music and complimentary use of the home’s mobility scooter • A Two lounges and a spacious conservatory7 full and varied programme of events for residents ranges from day trips to visits to shows • There is a choice of care Two 81person passenger lifts give level access to all rooms7 options including: Residents* 24-hour carehave for access long termto a range* Respite of facilities and day-care including with free Hydrotherapy transport for baths the elderly4 at home. 14 Alexandramassage4 aromatherapy Road, Lodmoor and reflexology Hill, byWeymouth a qualified practitionerDT4 7QH4 keep fit to music and complimentary use of the home’s mobility scooter7 Tel:A 01305full and 775462varied programme www.danmorlodge.com of events for residents ranges from day trips to visits to shows7 There is a choice of care options including: : 641hour care for long1term : Respite and day1care with free transport for the elderly at home7 Glencairn House Part of the Alexandra care groupresidential Care Home 34 Alexandra Road4 Lodmoor Hill4 Weymouth DT4 7QHa luxurious family-run retirement home located in the heart of dorchester, Danmor Lodge is situated nearTel: 03V0 to 5the 77546 beautiful6 Weymouthopposite the coastline beautiful Borough7 Gardens. The home featuresView 6 our5 comfortable website at www 7danmorlodge7comrooms with en1suiteContact facilities us to receive a brochure.7 Telephone: 01305 268399 Two lounges and a spacious conservatoryWebsite:7 www.glencairncare.co.uk Two 81person passenger lifts giveGlencairn level House •16-17access Cornwall to ralload • roomsdorchester 7• dorset dt1 1rU Residents have access to a range of facilities including Hydrotherapy baths4 70Untitled-12This Directory’smassage4 1 aromatherapyhelpline 0800 389 and 2077 refl –exology information by ona quali choosingfied practitioner and05/01/2016 paying 4 for 16:20 care keep fit to music and complimentary use of the home’s mobility scooter7 A full and varied programme of events for residents ranges from day trips to visits to shows7 There is a choice of care options including: : 641hour care for long1term : Respite and day1care with free transport for the elderly at home7

34 Alexandra Road4 Lodmoor Hill4 Weymouth DT4 7QH Tel: 03V05 775466 View our website at www7danmorlodge7com

Untitled-12 1 05/01/2016 16:20 West Dorset

Weymouth care homes continued

DORSET LEARNING DISABILITY SERVICE LAWNS, THE – 3 CRANFORD AVENUE Fernhill Avenue, Weymouth DT4 7QU Weymouth DT4 7TN Tel: 01305 760881 Advert page 17 OP D PD MH SI YA Tel: 01305 839318 LDA YA LEGH HOUSE CRECY CARE HOME 117 Rylands Lane, Weymouth DT4 9QB 45 Spa Road, Weymouth DT3 5EP Tel: 01305 773663 OP Tel: 01305 769911 OP D PD MH SI YA AD MOUNT PLEASANT DANMOR LODGE LTD 21 Mount Pleasant Avenue, 14 Alexandra Road, Lodmoor Hill, Weymouth DT3 5JF Weymouth DT4 7QH Tel: 01305 760903 OP D PD SI YA Tel: 01305 775462 Advert page 70 OP D PD PRIMROSE LODGE FORESTERS WEYMOUTH 18-20 Alexandra Road, 121-122 Dorchester Road, Weymouth DT4 7LG Weymouth DT4 7QQ Tel: 01305 786568 OP Tel: 01305 777189 OP PD LDA SI YA RAGLAN HOUSE FRIARY HOUSE 3 Carlton Road South, Weymouth DT4 7PL 26 Carlton Road North, Weymouth DT4 7PY Tel: 01305 784192 OP D PD LDA MH SI YA AD Tel: 01305 782574 OP RODLANDS CARE HOME GOLDCREST 4 Ullswater Crescent, Radipole, Weymouth DT3 5HE 183 Dorchester Road, Weymouth DT4 7LF Tel: 01305 782736 OP Tel: 01305 830400 Advert page 70 OP D PD MH SI TRAFALGAR CARE HOME INGLESIDE RESIDENTIAL CARE HOME 207 Dorchester Road, Weymouth DT4 7LF 648 Dorchester Road, Weymouth DT3 5LG Tel: 01305 777567 OP D PD MH SI Tel: 01305 812667 OP WEYMOUTH AFTERCARE CENTRE KINGSLEY COURT Carlton House, 9 Carlton Road North, 28 Dorchester Road, Weymouth DT4 7JU Weymouth DT4 7PX Tel: 01305 787811 OP D Tel: 01305 779084 AD

Weymouth care homes with nursing

AVON LEA NURSING HOME (DORSET) LTD QUEEN CHARLOTTE, THE 66 Dorchester Road, Weymouth DT4 7JZ 432 Chickerell Road, Chickerell, Weymouth DT3 4DQ Tel: 01305 776094 OP Tel: 0808 281 9032 Advert page 70 OP D MH YA

FAIRFIELD HOUSE SUNNY BANK 41 Putton Lane, Chickerell DT3 4AJ 4-6 Wyke Road, Weymouth DT4 9QE Tel: 01305 779933 OP D PD MH SI YA Tel: 01305 783558 OP D

HIGHCLERE HOUSE CARE HOME WEYMOUTH CARE HOME Cross Road, Weymouth DT4 9QX 21 Glendinning Avenue, Weymouth DT4 7QF Tel: 01305 233300 OP D PD SI YA Tel: 01305 784141 Advert page 18 OP D PD YA

Castle Farm Retirement Home Castle Farm Road, Lytchett Matravers, Poole BH16 6BZ T: 01258 857642 • High quality, comfortable accommodation • Picturesque setting • High standards of personal care • Awarded Beacon Status under Gold Standards Framework for End of Life Care

Forest Hill House Nursing Home Rushall Lane, Corfe Mullen, Wimborne, BH21 3RT T: 01202 631741 • Charming country manor house set in 15 acres of gardens and woodlands • A care home of distinction • National Award Finalist for Care and Design • Awarded Beacon Status under Gold Standards Framework for End of Life Care Larks Leas Retirement Home Milldown Road, Blandford Forum, Dorset, DT11 7DE T: 01258 452777 • Mostly en suite rooms with views overlooking the grounds • Beautifully landscaped garden • Excellent reputation • Awarded Beacon Status under Gold Standards Framework for End of Life Care

Please ring any one of our Homes to request a brochure or to arrange a visit. Alternatively you can visit our website and download a PDF at: www.royalbay.co.uk

Part of the Prestigious Part of the Prestigious Royal Bay Care Homes Group Royal Bay Care Homes Ltd North Dorset Blandford care homes

CASTLEMAN HOUSE SMALLWOOD Fairfield Bungalows, Blandford Forum DT11 7HS Wards Drove, Blandford St Mary, Blandford Forum DT11 9LZ Tel: 01258 452315 Advert page 17 OP PD MH SI Tel: 01258 488451 LDA YA

LARKS LEAS SPETISBURY MANOR Milldown Road, Blandford Forum DT11 7DE Spetisbury, Blandford Forum DT11 9EB Tel: 01258 452777 Advert page 72 OP Tel: 01258 857378 OP

MILLBROOK HOUSE (DORSET) LTD Child Okeford, Blandford Forum DT11 8EY Tel: 01258 860330 OP

Blandford care homes with nursing

BLANDFORD GRANGE CARE HOME WHITECLIFFE HOUSE Milldown Road, Blandford Forum DT11 7DE Whitecliffe Mill Street, Blandford Forum DT11 7BQ Tel: 01258 458214 Advert page 74 OP D PD YA Tel: 01258 450011 OP

Gillingham care homes

HYDE ROAD MALTHOUSE, THE 7 Hyde Road, Gillingham SP8 4BX Bay Road, Gillingham SP8 4EW Tel: 01747 822241 PD LDA SI Tel: 01747 822667 OP

KENDAL BANK CARE MULBERRY COURT AND SCOPE INCLUSION DORSET Quarr, Gillingham SP8 5PB Common Mead Lane, Gillingham SP8 4RE Tel: 01747 825666 OP Tel: 01747 822241 OP PD LDA SI YA

Gillingham care homes with nursing

ST MARTINS GRANGE MELLOWES NURSING HOME, THE Fernbrook Lane, Shaftesbury Road, Common Mead Lane, Gillingham SP8 4LL Gillingham SP8 4RE Tel: 01747 834020 Advert page 5 OP D YA Tel: 01747 898125 Advert page 68 OP

Shaftesbury care homes

CASTLE HILL HOUSE ST DENIS LODGE RESIDENTIAL HOME Bimport, Shaftesbury SP7 8AX Salisbury Road, Tel: 01747 854699 OP D Shaftesbury SP7 8BS Tel: 01747 854596 Advert page 74 OP LADIGNAC CARE HOME 38 Crookhays, Shaftesbury SP7 8DX Tel: 01747 854978 LDA

Shaftesbury care homes with nursing

CEDARS NURSING HOME, THE Angel Lane, Shaftesbury SP7 8DF Tel: 01747 852860 OP D

Sturminster Newton care homes

HILLCREST HOUSE OLD RECTORY, THE Church Hill, Stalbridge, Sturminster Newton DT10 2LR High Street, Stalbridge, Sturminster Newton DT10 2LL Tel: 01963 363861 LDA Tel: 01963 362624 OP D

IVERS SANDHILLS Hains Lane, Marnhull DT10 1JU Lower Road, Stalbridge, Sturminster Newton DT10 2NJ Tel: 01258 820164 LDA Tel: 01963 362247 OP D PD LDA SI YA

NAZARETH LODGE Penny Street, Sturminster Newton DT10 1DE Tel: 01258 472511 Advert below OP

Sturminster Newton care homes with nursing

NEWSTONE HOUSE Station Road, Sturminster Newton DT10 1BD Tel: 01258 474530 OP D

Tel: 01258 472511 Nazareth Lodge Penny Street, Sturminster Newton, Residential Care Home - Sturminster Newton Dorset DT10 1DE Rated “Outstanding” by the CQC, September 2015

Situated in the pretty market town of Sturminster Newton, Dorset this delightful home offers exceptionally high standards of personal care to just 24 residents, à la carte menus using home grown fruit and vegetables and an extensive programme of activities. For more information, why • Awarded highest accolade of “Beacon” status for its “End of Life Care” programme not look at our website www.nazareth-lodge.co.uk • Achieved multiple awards including “Silver” Food for Life Catering Mark and email: [email protected] Care Chef 2014

Blandford Grange St Denis Lodge a modern purpose built Residential home Care Home, providing St Denis Lodge is a beautifully appointed 24 hour nursing and house with an attractive garden and dementia care in a warm conservatory. We would welcome an and friendly environment opportunity to show you why it is one of for all of its residents the most highly regarded homes in the area. Blandford GrangeGarnge Care Home • Milldown Road Blandford Blandford Forum • Dorset • DT11 7DE Contact us for more on 01747 854596 Grange t: 01258 458 214 or visit www.stdenislodge.co.uk CARE HOME [email protected] St Denis Lodge, Salisbury Road, BLANDFORD FORUM www.lifestylecare.co.uk Shaftesbury, Dorset SP7 8BS

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted 74 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Purbeck Swanage care homes

CLIFFTOP CARE HOME WALC HOUSE 8 Burlington Road, 1 Springfield Road, Swanage BH19 1LS Swanage BH19 1HD Tel: 01929 422091 OP Tel: 01929 422200 LDA YA

GAINSBOROUGH CARE HOME WORDSWORTH HOUSE CARE HOME 53 Ulwell Road, Belle Vue Road, Swanage BH19 1LQ Swanage BH19 2HR Tel: 01929 422500 OP D PD MH SI Tel: 01929 423614 OP D PD

HEATHCOTE CARE HOME YORK HOUSE CARE HOME 6 Cecil Road, 8-10 Cauldon Avenue, Swanage BH19 1JJ Swanage BH19 IPQ Tel: 01929 423778 Advert below D MH Tel: 01929 425588 OP D

Swanage care homes with nursing

OLD RECTORY NURSING & RESIDENTIAL HOME, THE WORDSWORTH HOUSE CARE HOME 56 High Street, Langton Matravers, Belle Vue Road, Swanage BH19 3HB Swanage BH19 2HR Tel: 01929 425383 OP Tel: 01929 423614 OP D PD

Wareham care homes

ANGLEBURY COURT PENROSE 21 Bonnets Lane, Wareham BH20 4HB 6 Filleul Road, Sandford, Tel: 01929 552585 Advert page 17 OP D PD MH SI YA Wareham BH20 7AP Tel: 01929 552100 LDA CASTLE FARM RETIREMENT HOME Castle Farm Road, Lytchett Matravers, Poole BH16 6BZ Tel: 01258 857642 Advert page 72 OP

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE?

We specialise in residential care for people living with memory and VISIT THE NEW CARE SELECT WEBSITE behavioural problems that can be brought on by the various forms of WWW.CARESELECT.CO.UK dementia and neuro-degenerative conditions. We are able to offer a further specialism in that we are able to manage those dementia sufferers who exhibit unusual, disturbed and challenging behaviours that other homes are unable or unwilling to cater for. Please contact us for further details. Tel: 01929 423778 Email: [email protected] CALL CARE SELECT FOR MORE INFORMATION: 6 Cecil Road, Swanage, Dorset BH19 1JJ 0800 389 2077 www.heathcotecarehome.com

Avondene Silverways

171 Stanpit, Christchurch, Dorset BH23 3LY. Silver Way, Highcliffe, Christchurch, Telephone: 01202 483991 Dorset BH23 4LJ. Telephone: 01425 272919 Care homes owned by Christchurch Housing Society, a Charitable organisation providing care for older people since 1946

• Offering highest standards of comfort, care and security • No set visiting hours and family involvement welcomed • Individual care is provided by well-trained and motivated staff • Varied activity programme • Short stay and respite care available by arrangement • Delicious menus and catering for special diets AVON• Very LEE attractiveDCS AD DEC15 fee rates FINAL 3/12/15 11:03 Page 1 • Inspection visits welcomed at any time

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

76 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care East Dorset Christchurch care homes

AUTISM WESSEX – 6 MANOR ROAD NASEBY CARE HOME 6 Manor Road, 8 Avenue Road, Christchurch BH23 1LU Christchurch BH23 2BY Tel: 01202 483360 LDA YA Tel: 01202 471096 OP D

AVON LEE LODGE PRINCIPLE HOUSE Preston Lane, Burton, Christchurch BH23 7JU 95 Ringwood Road, Walkford, Tel: 01202 476736 Advert page 76 OP Christchurch BH23 5RA Tel: 01425 277707 OP LDA YA AVONDENE CARE HOME 171 Stanpit, Christchurch BH23 3LY QUEENSMEAD Tel: 01202 483991 Advert page 76 OP 1 Bronte Avenue, Christchurch, Bournemouth BH23 2LX BELLUS LODGE Tel: 01202 485176 Advert page 5 OP D PD SI YA 16 Somerford Avenue, Christchurch BH23 4JA Tel: 01425 540500 LDA YA RESIDE AT STOUR ROAD 14 Stour Road, BROOK HOUSE RESIDENTIAL CARE HOME Christchurch BH23 1PS 213 Barrack Road, Tel: 01202 481160 OP D Christchurch BH23 2AX Tel: 01202 483960 OP RIVENDELL 19 Lynton Crescent, St Catherine’s Hill, GREENWAYS Christchurch BH23 2SD 61 Greenways, Highcliffe, Christchurch BH23 5BB Tel: 01202 476663 LDA YA Tel: 01202 483360 PD LDA SI YA TOUCHWOOD LAURELS, THE 13 Somerset Road, 195 Barrack Road, Christchurch BH23 2AR Christchurch BH23 2ED Tel: 01202 470179 OP D Tel: 01202 487575 OP LDA YA

Christchurch

Respite roomsand available double Dementia care homes care with nursing A Waypoints home is more than a place where people with dementia live – it’s a way of life.

When someone We passionately believe people living with dementia can lead active, creative and fulﬁ lling lives in a safe supportive close to you is suffering environment where their needs are understood and met. from dementia, you The layout and facilities in our homes have been want the very best professionally designed to meet the speciﬁ c care for them. needs of our residents.

Upton is our third home along the south coast. Our pioneering ﬁ rst home is in Verwood and our second home is in Plymouth, Devon.

Waypoints is proud of its reputation as an innovative provider of high quality specialist dementia care you can depend on.

For enquiries about our services or to arrange a home visit, please call 01425 486760 or visit www.waypoints-care.co.uk East Dorset

Christchurch care homes with nursing

AVON REACH HOMEFIELD GRANGE Farm Lane, Mudeford, Christchurch BH23 4AH Salisbury Road, Winkton, Christchurch BH23 7AR Tel: 01425 272666 OP Tel: 01202 238700 Advert below OP D

AVON VIEW NEWTOWN HOUSE Loring Road, Christchurch BH23 2GZ Waterford Road, Highcliffe, Christchurch BH23 5JW Tel: 01202 485170 Advert page 17 OP D PD MH SI YA Tel: 01425 272073 OP

BRAMBLEGATE PINEBEACH NURSING HOME 92 Ringwood Road, Walkford, Christchurch BH23 5RF 53 Southcliffe Road, Friars Cliff, Christchurch BH23 4EW Tel: 01425 276846 OP PD YA Tel: 01425 273122 OP

HIGHCLIFFE NURSING HOME SILVERWAYS NURSING HOME 5 Stuart Road, Highcliffe, Christchurch BH23 5JS Silver Way, Highcliffe, Christchurch BH23 4LJ Tel: 0808 281 8998 Advert below OP D Tel: 01425 272919 Advert page 76 OP

Ferndown care homes

ABBEY ROSE FAIRLAWN Cedar Avenue, St Leonards, Ringwood BH24 2QG St Marys Road, Ferndown BH22 9HB Tel: 01202 877764 OP D PD MH SI Tel: 01202 877277 Advert page 5 OP D PD SI YA

CHESTNUT LODGE FIVE GABLES CARE HOME 43 Glenwood Road, West Moors, Ferndown BH22 0EN 268 Station Road, West Moors, Ferndown BH22 0JF Tel: 01202 892116 OP Tel: 01202 875130 OP D PD SI

CLARENCE HOUSE FOXES MOON RESIDENTIAL HOME 6 Dudsbury Crescent, Ferndown BH22 8JF 40 Ringwood Road, St Ives, Ringwood BH24 2NY Tel: 01202 894359 OP Tel: 01425 474347 OP D

DENEWOOD HOUSE CARE HOME GABLES, THE 12-14 Denewood Road, West Moors, Ferndown BH22 0LX 7 West Moors Road, Ferndown BH22 9SA Tel: 01202 892008 OP Tel: 01202 855909 LDA YA

Homefield Grange Luxury Care Home Salisbury Road, Christchurch BH23 7AR Homefield Grange is an exclusive 5 Star Care Home Development which provides luxurious hotel style accommodation, please feel free to call in and view our facilities. Tel: 01202 238700 Email: [email protected] Web: www.mmcgcarehomes.co.uk

• Nursing • Dementia Nursing • Residential • Dementia Residential • Day Care

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted Visit www.carechoices.co.uk for further assistance with your search for care 79 Experience the difference at our brighterkind care homes. Everything we do at brighterkind is designed to make every day the best it can be. We are very proud of our Dorset homes and the pathway of care we provide: residential, nursing, palliative and respite care. Call to arrange a visit or for more details on the specific types of care our homes provide, see www.brighterkind.com.

Meyrick Rise Care Home The Wimborne Care Home 11-13 Branksome Wood Road 179-181 Wimborne Road West Bournemouth BH2 6BT Stapehill, Wimborne BH21 2DJ Tel: 01202 902 776 Tel: 01202 902 796 East Dorset

Ferndown care homes continued

HOLMWOOD REST HOME SUMMERHILL RESIDENTIAL HOME 39 Chine Walk, West Parley, Ferndown BH22 8PR 46 Glenwood Road, West Moors, Ferndown BH22 0ER Tel: 01202 593662 OP Tel: 01202 870935 OP

MARCHFIELD HOUSE 434 Ringwood Road, Ferndown BH22 9AY Tel: 01202 861845 OP D MH

Ferndown care homes with nursing

AMBERWOOD HOUSE FERNDOWN NURSING HOME 418-424 Ringwood Road, Ferndown BH22 9AX 9 Dudsbury Crescent, Ferndown BH22 8JG Tel: 01202 851510 OP Tel: 01202 875909 OP

BROOK VIEW FERNHILL Riverside Road, West Moors, 122 Ringwood Road, Longham, Ferndown BH22 0LQ Ferndown BH22 9AW Tel: 01202 891333 OP Tel: 01202 651800 OP D

Verwood care homes with nursing

WAYPOINTS VERWOOD 42-44 Ringwood Road, Verwood BH31 7AH Tel: 01425 486760 Advert page 78 OP D

Wimborne care homes

CHASEBOROUGH HOUSE Village Hall Lane, Three Legged Cross, Wimborne BH21 6SG Tel: 01202 822908 Advert page 82 OP D PD

HIGHGROVE CARE HOME Stapehill Road, Stapehill, Wimborne BH21 7NF Tel: 01202 875614 OP

LEWIS HOUSE Higher Merley Lane, Corfe Mullen, Wimborne BH21 3EG Tel: 01202 887255 PD LDA SI YA

MILE OAK REST HOME 2 The Acorns, Wimborne BH21 2EW Tel: 01202 885225 OP

Wimborne care homes continued

OAKDENE NURSING & RESIDENTIAL CARE HOME TWO WELLS Ringwood Road, Three Legged Cross, Wimborne BH21 6RB Salisbury Street, Tel: 01202 813722 Advert below OP D Cranborne BH21 5PU Tel: 01725 517458 LDA STONELEIGH HOUSE 2 Rowlands Hill, Wimborne BH21 1AN WATERLOO CARE HOME Tel: 01202 884908 OP Ringwood Road, Three Legged Cross, Wimborne BH21 6RD STREETS MEADOW Tel: 01202 824807 OP D Hanham Road, Wimborne BH21 1AS Tel: 01202 884620 Advert page 17 OP D PD MH SI YA

Wimborne care homes with nursing

FOREST HILL HOUSE NURSING HOME WIMBORNE CARE HOME, THE Rushall Lane, Corfe Mullen, Wimborne BH21 3RT 179-181 Wimborne Road West, Stapehill, Tel: 01202 631741 Advert page 72 OP Wimborne BH21 2DJ Tel: 01202 902796 Advert page 80 OP OAKDENE NURSING & RESIDENTIAL CARE HOME Ringwood Road, Three Legged Cross, Wimborne BH21 6RB Tel: 01202 813722 Advert below OP D

Chaseborough House Village Hall Lane, Three Legged Cross, Dorset, BH21 6SG Set in a beautiful semi rural location. New Owner and Registered Manager Christine Watson has over 30 years experience of working with the elderly. She and her dedicated, trained staff offer kindness and excellent care to our residents. Food is home cooked, fresh fruit and snacks always available. Visitors are always welcome. Competitive rates. Tel 01202 822908 [email protected]

Oakdene is an independent residential and nursing home, providing the highest quality of care and comfort for each individual.

Acorn Lodge, situated adjacent to Oakdene, has 26 beds and is purpose built to provide a very NursiNg & resideNtial Care Home high standard of specialised care to people aCorN lodge resideNtial Care Home living with dementia.

Web: www.oakdenecare.co.uk Email: [email protected] Ringwood Road, Three Legged Cross, Wimbourne BH21 6RB Tel: 01202 813722

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted 82 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index Advertisers are in bold

24 Hour Home Care Service Ltd 23 Altogether Care – Care at Home Beechwood House Rest Home 53 24 Seven Home Help Ltd Bournemouth 21 Belle Rose Nursing Home Ltd 68 Beaminster 27 – 2 Kingland House 25 Bellus Lodge 77 Sturminster Newton 27 Better Care at Home 27 Weymouth 27 Birds Hill Nursing Home 65 A Amberwood House 81 Blandford Grange Care Home 73 AA-I-Care Amberwood Lodge 61 – 35 Southwell 25 Blenheim Care Home 53 Anchor House 61 Abbey Rose 79 Bluebird Care Angel Carers (UK) Ltd 27 Abbey View 69 Bournemouth 21 Anglebury Court 75 Abbotsford 53 Bridport 27 Apex Care 27 Christchurch 27 Abia Care Solutions 21 Apple House 53 Dorchester 27 Abicare Services Ltd – Dorset 23 East Dorset 27 April Court 53 Absolute Care – Grove House 21 North Dorset 27 AQS Homecare Dorset 21 ACASA 21 Poole 23 Aranlaw House Care Home 61 Purbeck 27 Acorn Lodge Weymouth & Portland 27 – Bournemouth 53 Ashley Court Care Home 65 Blue Roof Bungalow Care Home 53 Acorn Luxury Care Ltd 53 Ashwood 53 Borough of Poole Adamscourt Residential Aspect Domiciliary Care 21 – Supported Living Service 23 Care Home 53 Aspire Support 23 Bosworth Care Home 69 Adriel Care Ltd 23 Aster Living – Link House 23 Bourne-Citizen Ltd 21 Advanced Housing and Auckland Rest Home 53 Bracken Lodge Care Home 59 Support Ltd 25 Autism Wessex Bramblegate 79 Agape Care Solutions 23 Community Support Age UK Bournemouth 21 Service West 27 Bramley Homecare Ltd 27 Agincare Live-In Care Services 25 Barnes Lane, 13-15 66 Branksome Park Care Centre 65 Manor Road, 6 77 Broadwaters 53 Agincare UK Ltd Highcroft and Valley View 66 Bridport 25 Broadwindsor House 66 Avon Cliff 59 Christchurch 25 Brook House Residential Dorchester 25 Avon Lea Nursing Home Care Home 77 (Dorset) Ltd 71 Ferndown 25 Brook View 81 Poole 23 Avon Lee Lodge 77 Burwood Nursing Home 65 Weymouth 25 Avon Reach 79 Buxton House 69 Agincourt Care Home 69 Avon View 79 Bymead House 67 Aldbury, The 65 Avondene Care Home 77 Alexandra Centre for Physical Avonwood Manor 65 Disability & Sensory Impairment 53 C Axe Valley Home Care Ltd 27 Alexandra House 61 Cambian Asperger Syndrome Alina Homecare Poole 23 Services Ltd 53 B Kings Park Road, 18 53 All About Care 25 Milton Road, 30 53 All Time Care Ltd 27 Badbury Care Home 67 Southwood Avenue, 14 53 Allied Healthcare 21 BCHA Personal Care 21 Cambian Nightingale 53 Allington House Beach House 61 Candlelight Care 27 – Bournemouth 53 Beaufort View 53 Wimborne 27

Visit www.carechoices.co.uk for further assistance with your search for care 83 Index continued Advertisers are in bold

Sherborne 27 Clifton House 55 Canford Chase 65 Clifton Lodge – Southbourne 55 E Canford Cliffs Rest Home 61 Colindale Care Home 55 East Boro Housing Care Support – Weymouth Office 28 Care Division – Dorchester, The 27 Community Wessex – East 21 Eastbury House 69 Care Division – Poole, The 23 Coneygar Lodge 66 Eleanor Nursing & Social Care Ltd – Care Dynamics Ltd 23 Coniston Lodge Care Home 55 Poole Office 23 Care Purbeck 27 Connaught House 27 Elizabeth House 61 Care South Home Care Coral House 61 Elms, The 55 Services East Dorset 21 Cornerways 55 Enhance 23 Care South Home Care Crecy Care Home 71 Essential Nursing and Care 28 Services West Dorset 27 Crescent Care Home Care UK Specialist Care at Home 23 with Nursing, The 55, 59 Essential Nursing and Care Services 23 Caremark Crosby Lodge Residential Ethos Care 28 New Forest 27 Care Home 55 Evergreens, The 55 Weymouth & West Dorset 27 Culliford House 67 Everycare (Wessex) Ltd 28 Poole & East Dorset 21 Excel Support Services – Dorset 23 CareService24 21 D Carewatch (Wessex) 27 Daley Home Care 27 F Carewatch (West Dorset) 23 Dalvey House 55 Fair Haven 55 Castle Dene 53 Dana Care 23 Fairfield House 71 Castle Farm Retirement Home 75 Danmor Lodge Ltd 71 Fairfield House Residential Castle Hill House 73 Delph House Ltd 65 Care Home 69 Castle View 68 Denewood House Care Home 79 Fairhope 28 Castleman House 73 Dick O’th Banks Road 67 Fairlawn 79 Cedars Nursing Home, The 74 Diverse Abilities Plus Fairways Residential Care Home 55 Chalfont Care Home 53 – Supported Living 23 Farway Grange Care Chalgrove Care and Dorset Blue Care Ltd 28 Home (Nursing) 59 Nursing Home 61, 65 Dorset Domiciliary Care Agency 28 Faulkner House 28 Chaseborough House 81 Dorset House 61 Fearnes, The 55 Cherry Tree Lodge 53 Dorset Learning Disability Service Ferndown Nursing Home 81 Chestnut House Nursing Home 68 Birch Way, 23 67 Fernhill 81 Chestnut Lodge 79 Cranford Avenue, 3 71 Domiciliary Care 28 Five Gables Care Home 79 Chestnuts Residential Home Edward Road, 20 67 Florence Lodge 55 (Weymouth) 69 Friars Close, 11 67 Foresters 71 Cheverels Care Home Grosvenor Crescent, 5 67 with Nursing 68 Maiden Castle Road, 56 67 Forest Hill House Nursing Home 82 Chimera Rest Home 53 Monmouth Road, 97 67 Foxes Moon Residential Home 79 Romulus Close, 4 67 Friary House 71 Chine Breeze Court 59 Thornhill Close, 2 67 Christchurch Care 27 Drayton House Residential Clarence House 79 Care Home 66 G Clarondene Residential Care Home 69 Drumconner Care Home 59 Gables, The 79 Clifftop Care Home 75 Dunes, The 61 Gainsborough Care Home 75

84 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Garden House 69 Horizon Home Care Lilliput House 61 Glamis Avenue 55 – 386a Ashley Road 25 Linkfield Court (Bournemouth) Ltd 56 Glencairn House Horizon Home Care Links, The 65 – 1430a Wimborne Road 21 Residential Home 67 Long Close Retirement Home 61 Hyde Residential Home, The 66 Glenhurst Manor 55 Lowther Road 56 Goldcrest 71 Hyde Road 73 Ludbourne Hall 69 Good Oaks Home Care 25 Lyme Care Ltd 29 Grange – Care Home Physical I Lyme Regis Nursing Home 69 Disabilities, The 61 iDirect 29 Lyndale 56 Grassington House 67 Ingleside Residential Care Home 71 Green Cross Medicare Ltd 21 Inter-County Nursing Greenbushes Nursing Home 68 & Care Services Ltd 29 M Greenhills 66 Ivers 74 Magna Care Centre 65 Greenways 77 Ivy Lodge 55 Magna Road 61 Grove Lodge 67 Maiden Castle House 67 J Maidment Court 61 H James Burns House Care Home Malthouse, The 73 Hannah Levy House Trust 55 Physical Disabilities 55 Marchfield House 81 Harbour House 66 Marion House 56 Harleith 55 K Marley House 68 Hayes, The 69 Kelso Nursing Home 59 Maumbury Care and Headway Dorset 25 Kendal Bank Care 73 Nursing Home 68 Heathcote Care Home 75 Kingland House Nursing MC Care Solutions 29 Helene Lodge 55 & Residential Home 65 Mellowes Nursing Home, The 73 Highclere House Care Home 71 Kings House 55 Melton Court 25 Highcliffe 28 Kingsley Court 71 Mencap – Dorset Support Service 29 Highcliffe Nursing Home 79 Knyveton Hall Rest Home 56 Merstone Hall 59 Highfield Manor Care Home 55 Meyrick Rise Care Home 56, 59 Highgrove Care Home 81 L MiHomecare – Poole 25 Highview Residential Home 55 Ladignac Care Home 73 Mile Oak Rest Home 81 Hillcrest Dorset 21 Lantern Community, The 29 Millbrook House (Dorset) Ltd 73 Hillcrest House 74 Larkins 56 Hillsdon Nursing Home 65 Milton Grange 56 Larks Leas 73 HMR Medical and Milton Lodge Residential Nursing Service 25 Laurels and Pine Lodge, The 61 Care Home 56 Holmwood Rest Home 81 Laurels, The 77 Montrose Care Home 67 Home Care Angels 25 Lawns, The 71 Moorings, The 61 Homecare Plus UK 21, 29 Legh House 71 Mount Pleasant 71 Home Care / Reablement 21 Lewis House 81 Mulberry Court and Home Instead Senior Care 25 Liam House 56 Scope Inclusion Dorset 29, 73 Homefield Grange 79 Life & Liberty Ltd 29 Muscliff Nursing Home 59 Homestead, The 66 Lifeways Community Care (Poole) 25 My Care Ladies 21

Visit www.carechoices.co.uk for further assistance with your search for care 85 Index continued Advertisers are in bold

Premier Care Dorset Ltd 29 Seacliff Care Home 57 N Prime Care Community Services Seastrole 57 Naseby Care Home 77 Ltd – Bournemouth 22 Shalden Grange 57 Nazareth Lodge 74 Primrose Lodge Southborne 57 Shapes Domiciliary Service – New Horizon Centre Ltd – Eilat 56 Primrose Lodge Weymouth 71 Diverse Abilities Plus Ltd 25 Newcross Healthcare Solutions Ltd Prince of Wales Road, 3 67 Shelley Park 22, 59 (Bournemouth) 21 Prince of Wales Road, 5 67 Sheridan Care Home, The 63 Newstone House 74 Principle House 77 Shire House Care Home 69 Newtown House 79 Priority Home Care – Head Office 29 Shores, The 63 Nightingale Nursing Home 59 Prospects Domiciliary Care Service 22 Sidney Gale House 66 Nightingales Home Care Service 29 Signature House 68 Nightingales Residential Home 56 Pulse – Bournemouth 29 Silverways Nursing Home 79 Norlington Nursing Home 59 Smallwood 73 Nu-Staff Image Plan Ltd 22 Q Somerleigh Court 68 Queen Charlotte, The 71 Somerset Care Community O Queensmead 77 (Poole and Bournemouth) 25 Oakdene Nursing & Queensmount Nursing and Southmead Rest Home 63 Residential Care Home 82 Residential Home 59 Spetisbury Manor 73 Old Rectory Nursing & Staddon Lodge 63 Residential Home, The 75 R Staff 2000 Domiciliary Care Service 22 Old Rectory, The 74 Raglan House 71 St Albans House 57 Old Vicarage, The 69 Rawleigh House 69 St Andrews Road 66 Overcliff House 56 Reablement Service 29 St Anne’s Court 57 P Redcroft 57 St Anne’s Private Nursing Home 59 Regard Partnership St Bridget’s Care Centre 57 Park House 29, 67 – Regional South Office, The 29 St Bridget’s Residential Home 57 Park Lodge Residential Care Home 61 Regency Manor Care Home 65 St Cecilia Care 63 Park Manor Ltd 63 Reside at Southwood 57 St Denis Lodge Penrose 75 Residential Home 73 Reside at Stour Road 77 Phoenix Care & Support St James’ Park Nursing Home 67 Retired Nurses National Home 57 Services 24/7 Ltd 29 St Jude’s Care Ltd 29 Richmondwood Residential Piers, The 56 Care Home 57 St Martins Grange 73 Pinebeach Nursing Home 79 Right at Home (Bournemouth) 22 Steepleton Manor Care Home 68 Pinehaven 56 Stoneleigh House 82 Rivendell 77 Pinehurst Rest Home 56 Stratfield Lodge Residential Home 57 Riverside Nursing Home 69 Pines Home Care, The 22 Streets Meadow 82 Riverview Care Home 57 Pines Residential Care Home, The 57 Summerhayes Residential Rodlands Care Home 71 Pinewood Tower Rest Home 63 Home 57 Portelet House Care Home 57 Summerhill Residential Home 81 Portelet Lodge Care Home 57 S Sunningdales Care Home 57 Potteries, The 65 Sandbourne House 63 Sunny Bank 71 Pramacare 25 Sandhills 74 Sunrise of Southbourne 58 Pramacare (Blandford Office) 29 Seabourne House Care Home 57 Sunrise of Westbourne 59

86 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Supporting You in the South 25 White House, The 58 Surecare (Dorset) 29 U White Lodge & St Helens 58 UK Supported Living Services 29 Whitecliffe House 73 T Whitway House 68 V Willowbeech Ltd – 33 Ophir Road 58 Talbot Manor 22, 58 Ventana Homes Ltd 58 Willow Tree (Bournemouth) 22 Talbot View 58 Verona Avenue 58 Wimborne Care Home, The 82 Talbot Woods Lodge 58 Wimborne Nursing Agency 25 Templeman House 58 W Windsor Court Nursing Home 59 Tender-Care Services Ltd 22 Walc House 75 Wolfeton Manor 67 Thistlegate House 67 Wallfield 58 Wordsworth House Care Home 75 Tides, The 63 Waterloo Care Home 82 Touchwood 77 Waves, The 63 Trafalgar Care Home 71 Waypoints Y Upton 65 York House Care Home 75 Treetops Residential Care Home 69 Verwood 81 Your Life (Ferndown) 29 Tudor Lodge 29 Wessex Lodge Retirement Home 63 Two Cedars Residential West View Short Term Break Service 63 Care Home 63 Weymouth Aftercare Centre 71 Z Two Wells 82 Weymouth Care Home 71 Zetland Court 59

Other advertisers

Acorn Lodge Residential Hands of Grace Care 22 Royal Bay Care Homes Ltd 72 Care Home 82 Hartford Care 60 St Ives House 5 Brighterkind 80 Kingsley Terrie, One to One Bupa 68 Care Homes 70, 79 Care Service 28 Care Choices 6, 17, 26, 50, 62, 76 Lindsay, The 52 Trethowans Solicitors 47 Care Select 9, 16, 22, 37, 59, 62, 75 Life Style Care 62 Tricuro 17 Chestnut Court Rest Home 40 Luxury Care Inside front cover Wickmeads 5 Christchurch Housing Society 76 Rest Assured We Care Ltd 28 Yaffle Care 64

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2016 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-77-8 Ref. No: 4001/Dorset22/0216. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Bournemouth, Poole and Dorset Social Services. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Mark Dalton, Debbie Feetham, Elaine Green, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Bobbie Johnson. Distribution: David Mulry.

Visit www.carechoices.co.uk for further assistance with your search for care 87 LIVE-IN CARE Good old-fashioned service

Alternative Control Live-in care offers a Live-in care allows our realistic, cost-effective customers to control alternative to residential their own routines and care and allows our they can, if they wish, customers to remain in have a different agenda the comfort of their own each day. homes.

Unique Our area Every customer has We offer a live-in service a tailor-made care throughout Dorset. The plan just for them. fi rst step is to contact Our customers are your local offi ce to fi nd individuals and the care out how we can meet they receive will be as your needs. unique as they are.