Hawaiian Telcom TV User Guide TV Input Information Table of Contents Hawaiian Telcom TV Introduction 2 INPUT DEVICE Your Hawaiian Telcom TV Set Top Box 4 Your Remote Control 6 Settings 8 Screen Aspect Resolution 8 Zoom 8 Closed Captioning 9 Digital Audio Output 9 Parental Control 10 Wireless Network Using Your Hawaiian Telcom TV Service 12 High Definition TV 12 SSID: Managing Live TV Feeds 12 Last Channel 13 KEY: Using The Menu 14 Using The Onscreen Guide 16 Support Picture-in-Picture Browsing 17 Customizing Your Guide 18 Set-Up Favorites 19 hawaiiantel.com/TVsupport Using Search 20 Video On Demand (VOD) 21 643-6111 Pay Per View (PPV) 23 Manage Your Account 24 Using Caller ID on TV 28 on TV 30 Twitter on TV 31 Galaxie Music Room 32 Using Your Hawaiian Telcom TV Digital Video Recorder 33 Whole Home DVR 33 Controlling Live TV 33 DVR Menu 34 Recording Programs 34 Managing Recording Conflicts 39 Remote DVR 40 Frequently Asked Questions 46 Troubleshooting Your Hawaiian Telcom TV System 48 Before Calling Technical Support 50 Standard Pricing and Contact Information 51 Terms and Conditions 52 Index 57

©2014 Hawaiian Telcom Services Company, Inc. (05/14) 1 Hawaiian Telcom TV. A Better Choice.

Say hello to the next generation of home entertainment in Hawai‘i. Welcome With a Hawaiian Telcom TV Digital Video Recorder (DVR), you can record, pause to Hawaiian Telcom TV, an innovative new way to watch . Get ready and replay live TV with the press of a button. What’s more, with Whole Home DVR, for more enhanced features, more channel choices and more control. Plus, our one DVR is all you need. That means you have the power to schedule and watch Whole Home DVR allows you to record more — up to four shows at once — your recordings from any TV connected to your Hawaiian Telcom TV service. It’s and connect every TV in your house. All delivered on our next generation fiber the same as having a DVR in every room. network with 100% digital picture and sound. It’s time to immerse yourself in a powerful new entertainment experience. Keep this helpful guide nearby. It’s full of tips and easy-to-follow instructions that will help you get the most out of your television viewing.

For more information, visit hawaiiantel.com/tv or call 643-6111.

2 3 Your Hawaiian Telcom TV Set Top Box

The following illustrations outline your Set Top Box (HD or HD DVR) functions and connections. Set Top Boxes may not be exactly as shown below.

FRONT VIEW BACK VIEW

1 2 3 4 5 6 7 1 2 3 4 5 6 7 8 9 10 11

1 Power – Turns your Set Top Box on or off and is lit when power is on 1 Video In – For Hawaiian Telcom installer use only

2 Link – Lit when the Set Top Box is connected to the Hawaiian Telcom network 2 Video Out – Connects to the antenna jack on the TV

3 HD – Lit when the Set Top Box is configured to display HD content 3 Network In – Connects the network cable from your home network or modem

4 Record – Lit on all Set Top Boxes when a DVR recording is in progress 4 Component Video Out – Component video cables can be used for high quality signals to either HD or non-HDTVs 5 Menu – Displays onscreen menu 5 S-Video Out – S-Video is preferred for older TVs 6 Navigation – Moves selection up, down, left or right 6 RCA Video / Audio 1 Out – These connections are ideal for VCRs and older TVs 7 USB – Not currently enabled The audio ports can be used independently if other video connections have been used

7 RCA Video / Audio 2 Out – These duplicate connections are available for users with multiple devices

8 Optical – This is an all digital audio connection and it is ideal for audio receivers

9 HDMI (Out) – HDMI is the HD connection that contains both audio and video signals used for HDTVs

10 USB – Not currently enabled

11 Power In – Connects to the supplied adapter to power the unit

4 Your Hawaiian Telcom TV Set Top Box 5 One Remote Control is All You Need How to Use Your Hawaiian Telcom Universal TV Remote Control Control devices with Your Hawaiian Telcom TV Remote Control is universal. That means it works mode buttons with just about any television set as well as most DVD players, VCRs and Control selections on TV including Input/ Controls and powers on/ A/V receivers. For helpful hints on how to program your remote control visit our Source and TV/Video off programmed devices simultaneously Support link online at hawaiiantel.com/support. Controls and powers on/off Go to the App individual devices Dashboard Note, there is one remote provided per Set Top Box. Go to Video On Demand (VOD) library Go to program guide screen Go to main menu screen

Go backward Go forward in guide by in guide by 24- 24-hour intervals hour intervals Navigate channels, menus and screens

Return to previous Exit from a menu screen menu screen or return to current program Go to program info screen Return to the last channel you were watching Mute the sound on your TV

Go to recorded Record TV with one click TV program list

Rewind Fast forward

Skip back in 7 second Fast forward in 30 increments second increments

Modify Viewing or Guide options Edit text on the search screen Returns to live TV

For helpful hints on how to program your remote control, visit our Support link online at hawaiiantel.com/support

6 Your Remote Control 7 Settings

SCREEN ASPECT RESOLUTION CLOSED CAPTIONING

Using your TV’s user guide as a reference, you can adjust your screen settings by choosing The Closed Captioning settings allow you to control the closed captioning display on your TV. Closed the most suitable resolution from this list and then following steps 1 to 8: captioning text appears if it’s available in the original program you’re watching. While new TVs are required to have the Closed Captioning feature, older TVs may not have Closed Captioning and the 4:3 standard definition feature isn’t available on all channels or programs. Widescreen standard definition

720p on high-definition screens 1. Press MENU . 1080i on high-definition screens 2. Use to highlight Settings. 1. Press . MENU 3. Use to select Television 2. Use to highlight Settings. and press . 3. Use to select Television and press . 4. Use to select Closed 4. Use to select Screen aspect ratio and high definition and press . Captioning and press .

5. Use to select the setting that is appropriate for your TV. 5. Navigate to Standard Closed 6. Navigate to Continue and press . Captioning and select Change.

7. Navigate to Start Test and press . The system will verify whether your TV can display the 6. Navigate to Closed Captioning 1 and press . selected setting. 7. Scroll left and select Save. Select Done. 8. If you can see the video on your screen, use to select Keep Setting and press to save. QUICK TIP Or if you see a black screen, your TV may not be able to display the selected setting. Use to choose You may program the Closed Captioning settings using your Hawaiian Telcom TV Set Top Box or another setting or check your cables to ensure proper connection between your TV and Set Top Box. through your TV itself, in which case you should reference your TV manual for further instructions, questions and troubleshooting. ZOOM

You can also change the aspect ratio of your picture. This can be useful DIGITAL AUDIO OUTPUT if you are using a widescreen TV to Digital audio output allows you to adjust your audio settings. watch SD programming. 1. Press MENU .

ZOOM 1. Press . 2. Use to select Settings.

2. Use to select Aspect Ratio 3. Use to select Audio and press .

and press . 4. Use to select Digital audio output and press .

3. Use to select the preferred 5. Navigate to select Stereo or Surround sound and press . screen aspect ratio. 6. Navigate to select Save and press .

8 Settings 9 Settings

PARENTAL CONTROL ADULT PROGRAMS

Even with hundreds of channels and programs to choose from, you can still easily control the When you choose to block adult programs, the program title and information will be blocked from content your family watches. By using your secret PIN to configure the Parental Controls on your appearing in the guide. Other blocking options will not hide the title or program information. Set Top Boxes, you’ll be able to modify your settings, view blocked programs and change your PIN if needed. You can also access options to lock Pay Per View and Video on Demand rentals, WATCHING A BLOCKED PROGRAM certain channels, specific movie and TV ratings, adult programming, and unrated content. You can access blocked programs temporarily with your Parental Control PIN. CREATING A PARENTAL CONTROL/RENTAL LOCKING PIN 1. Tune to the blocked program and press . 1. Press MENU . 2. Use to select Settings. 2. Enter your Parental Control PIN in the text box. 3. Use to select Parental Controls and press . 3. Use to select one of the following options and press . 4. Create a 4-digit PIN using the number pad on your remote control. Don’t unlock 5. Confirm the 4-digit PIN by re-entering the PIN. Unlock this program – The program will be automatically locked again after 2 hours. Note: You will need to create a separate PIN for each Set Top Box. Unlock all TV for 2 hours – All blocked programs on this TV will be unlocked for 2 hours BLOCKING AND UNBLOCKING PROGRAMS (option not available if there is blocked adult content). Block or unblock programs by channel or content rating. If rental locking is enabled for a VOD or PPV program, you must first enter your rental locking PIN to access the program. You will then need to enter your Parental Control PIN to watch the 1. Press MENU . blocked program. 2. Use to select Settings.

3. Use to select Parental Controls and press . TURN OFF OR RESET PARENTAL CONTROL

4. Select Parental Locking. You can reset your Parental Control settings or turn off locking for a period of time. 5. Enter your 4-digit Parental Control PIN with the number pad on your remote control. 1. Press MENU . 6. Use to highlight Change next to the blocking option you want to use and press . 2. Use to select Settings. You must lock the Adult programs option to block adult rated content. 3. Use to select Parental Controls and press . 7. Use to make your selection and press . 4. Select Parental Locking. 8. Navigate to Save and press . 5. If you have a PIN set up, enter your 4-digit Parental Control PIN with the number pad on your remote control. 6. Navigate to Turn off locking and press .

7. Navigate to one of the following options and press .

Unlock all TV for 4 hours: All programs will be unlocked on this Set Top Box for 4 hours. Reset all parental locks: All Parental Control settings will revert back to factory settings. Don’t reset: Return to the main Parental Controls menu.

10 Settings 11 Using Your Hawaiian Telcom TV Service

HIGH DEFINITION TV If you try to watch or record more live TV programs than you have available It’s television as you’ve never seen it before. With Hawaiian Telcom’s High Definition (HD), you’ll feeds, your Hawaiian Telcom TV experience true widescreen picture quality that’s 10 times better than standard television. Add 5.1 service will present you with options ® Dolby Digital sound for theatre-quality viewing in the comfort of your home. to select the programs that you wish to watch or record. For example, if 4 All Hawaiian Telcom Set Top Boxes are HD-ready. live TV programs are being watched and a fifth TV is turned on to watch another program, you will be prompted to choose which programs you want In the guide, HD programs to continue to watch or record. If are identified by an HD icon you choose to interrupt a program after the program title. on another TV, a message will be displayed on both affected TVs.

With your Hawaiian Telcom TV DVR, while the live TV feeds are being used to watch or record live programs, you can watch up to 4 recorded programs on your other TVs. Viewing a recorded program does not use a live TV feed as it is stored on your DVR.

QUICK TIP MANAGING LIVE TV FEEDS Turning off one of your Set Top Boxes will up a live TV feed.

Hawaiian Telcom TV supports up to 8 TVs and delivers 4 live TV feeds to your household. A TV feed can be a live TV show, a Video On Demand (VOD) program or a Pay Per View (PPV) event. If you have a DVR, you can watch or record 4 live TV programs simultaneously among the TVs in your LAST CHANNEL household. For example, you can do one of the following: Press LAST to change to the previous Watch 4 different live TV programs channel you were watching. A menu Record 1 live program on your DVR and watch 3 other live programs will appear on the right hand side of Record 3 live programs on your DVR and watch a fourth live program Record 4 live programs on your DVR the screen showing the 5 previously viewed channels. If you’d like to You can also watch up to 2 of the 4 available live TV programs in HD and the rest in standard change to one of them, use definition (SD). And if you have 2 or more TVs tuned to the same live TV program you’ll only be using 1 live TV feed. to scroll to it and press . If you press EXIT (EXIT) or nothing for 7 seconds, the menu will automatically disappear.

12 Using Your Hawaiian Telcom TV Service 13 Using Your Hawaiian Telcom TV Service VIDEO ON DEMAND USING THE MENU BROWSE VIDEOS Lists all videos by category.

Use the menu to quickly access the Live TV, Recorded TV, Video On Demand, My Account, CURRENT RENTALS Lists all rented titles that are still available to view. and drop down menus. Settings Apps SEARCH Allows you to easily find your favorite VOD titles.

MY ACCOUNT SELECT MY TV SERVICE Add premium channels and features to your subscription.

CALL HISTORY Allows you to view your call history.

Allows you to block VOD titles, PPV events and programs PARENTAL CONTROLS by channel, rating or content.

CALLER ID SNOOZE Allows you to snooze Caller ID on your TV.

SETTINGS Allows you to turn system sound effects on or off, access system GENERAL information and troubleshoot your connection.

Allows you to customize your guide, favorites list, screen aspect ratio TELEVISION and closed captioning.

Here is a brief description of each drop down menu: AUDIO Allows you to change your digital audio output settings. Allows you to block VOD titles, PPV events and programs by PARENTAL CONTROLS LIVE TV channel, rating or content.

RESTART SYSTEM Reboots your Set Top Box. All your user settings will be saved. GUIDE Accesses the program guide.

WATCH LIVE TV Allows you to watch a live TV program. APPS FAVORITES Accesses your customized favorites list. APP DASHBOARD Quickly access your TV apps all from one screen.

SEARCH Allows you to easily find your favorite. Provides up to the minute information about new channels, channel WHAT’S NEW moves and changes, free preview weekends, upcoming events and more. RECORDED TV (DVR ONLY) Connect to the official Facebook fan pages for the programs or FACEBOOK VIEW RECORDINGS Lists all in progress and complete recordings. channels you’re watching.

SCHEDULED Lists all future recordings. Tweet and follow what people are saying about your favorite shows TWITTER and more on Twitter – right on your TV screen. Allows you to record a program using search, the guide or by entering ADD A RECORDING the channel number and recording time. GALAXIE MUSIC ROOM Browse and listen to 65 music and radio stations organized by genre.

14 Using Your Hawaiian Telcom TV Service 15 Using Your Hawaiian Telcom TV Service

USING THE ONSCREEN GUIDE PICTURE-IN-PICTURE BROWSING

Use the guide to find out which shows are on and which ones are coming up. Find out what’s playing on other channels without missing a moment of what you are currently watching. Guide Displays program listings by time 1. Press to scroll through channels while watching live TV. and channel. 2. Press to scroll through time-slots while watching live TV.

Programming view 3. Press to select a program or to get more information about an upcoming program. Displays 2 hours of program 4. Press EXIT (EXIT) to close the browse panel. listings.

Information Provides details about a highlighted program including the title, time, rating, description and cast information if available. 1. Press .

2. Use to scroll through and highlight a program.

3. Press to change the channel to that program.

QUICK TIP To view a list of all programs on a channel, scroll using until you highlight the station channel and press .

QUICK TIP DAY DAY To go forward in the guide in 24-hour intervals, press .

16 Using Your Hawaiian Telcom TV Service 17 Using Your Hawaiian Telcom TV Service SET UP FAVORITES

You can customize your onscreen guide to display only the channels you want to view by creating a favorites list. A separate favorites list can be created on each Set Top Box. CUSTOMIZING YOUR GUIDE

Customize your guide so that it shows only the channels you watch the most. Creating and editing your favorites list

ZOOM 1. Press MENU . 1. Press .

2. Use to select Settings. 2. Use to select Change Favorites.

3. Use to select Television and press .

4. Use to select Customize channel guide and press . Add a channel to your favorites list ZOOM 1. While on the channel you want to add to your favorites list, press . 5. Use to highlight available channel(s) and press to add or remove the channel(s). A checkmark will appear next to the channel(s) that are included in the guide. 2. Use to select Add Channel to Favorites.

6. Navigate to Save and press to save your changes. View and select from your favorites list ZOOM 1. Press .

2. Use to select View Favorites.

18 Using Your Hawaiian Telcom TV Service 19 Using Your Hawaiian Telcom TV Service

USING SEARCH VIDEO ON DEMAND (VOD)

Want to watch it now? With VOD, you can order and watch movies whenever you want. There are thousands of titles to choose from, including the latest Hollywood blockbusters, timeless classics and more. Plus, VOD lets you pause, stop, play, rewind and fast-forward your movie so you never miss a beat. You’ll also love the brilliant color, crystal-clear images and crisp audio from the 100% digital picture and Dolby Digital sound.

If you want to prevent unauthorized rentals, create a rental locking PIN. Refer to page 10 to learn how.

RENTING A VOD PROGRAM

ON 1. Press DEMAND (ON DEMAND). 2. Use to select a video category. For those with subcategories, use to select the desired

Use search to quickly and easily find your favorite TV shows, VOD titles and PPV events. subcategory and press . 3. Use to select a video and press . A Summary screen will appear with options to watch 1. Press MENU . the theatrical trailer or rent the video. Navigate to and press . Now search by one of the following: 2. Search 4. Use to select Rent for $ and press . Title of a TV show, VOD or PPV program 5. Use to select Rent for $ and press . The video will begin playing immediately.

Name of a person (actor/actress/director) You will see the charge for your purchase on your next Hawaiian Telcom bill. 3. Navigate to highlight the first letter you are entering and press .

4. Repeat step 3 to enter more letters. If you have blocked adult-rated content, the titles of the adult films will not appear in the VOD menu within the adult category. To view these titles, refer to page 10 to learn how to disable your Parental Controls. a. To enter a number, navigate to 123 and press .

b. Navigate to highlight a number and press .

c. To return to the alphabet, navigate to ABC and press .

5. Navigate to highlight the desired search result and press to view upcoming episodes of the same program or different programs with the same cast.

6. Use to highlight the program title and press .

7. Use to highlight the desired option and press .

QUICK TIP Quickly search by using the number keypad on your remote to spell the name of the person or program you are looking for.

20 Using Your Hawaiian Telcom TV Service 21 Using Your Hawaiian Telcom TV Service

WATCHING A RENTED VOD PROGRAM PAY PER VIEW (PPV)

Watch your rentals as many times as you want within the rental period From special events to live sports, like ESPN Gameplan/Full Court games and UFC® events, (24 hours for most rentals). Pay Per View has something for everyone. Gather friends and family for a live PPV event and everyone can view the action from a front row seat. ON 1. Press DEMAND (ON DEMAND) to view your current rentals. To avoid unauthorized purchases of PPV events, you can create a rental-locking PIN. Please refer to Use to select the movie you would like to watch and press . 2. page 10 for instructions. 3. Press to start playing the video. PURCHASING A PPV EVENT

Simply press the “On Demand” button on your remote control to purchase PPV events. Charges will appear on your next month’s bill.

1. Press . 2. Scroll using the and navigate to highlight the PPV event that you want to purchase.

3. Press to display the Program info screen for that event. 4. Navigate to Rent for $ and press . A rental confirmation message will appear on your screen.

CANCELLING A PPV PURCHASE

You can easily cancel a PPV purchase by calling 643-3456 before the event starts. Please note that you cannot cancel your purchase after the event starts.

RECORDING A PPV EVENT

Provided you have a DVR, you can record a PPV event after it has been purchased. For instructions, please see “Recording a single episode” on page 34.

22 Using Your Hawaiian Telcom TV Service 23 Using Your Hawaiian Telcom TV Service

MANAGE YOUR ACCOUNT ADDING TV PACKAGES

My Account allows you to manage all your Hawaiian Telcom services 24/7, including: 1. Use to select TV Packages. – Access your Remote DVR – Upgrade your TV services 2. Use to highlight the desired TV Package. – View or pay your bills 3. Press to learn more about the chosen TV Package. – Check your hawaiiantel. email and Hawaiian Telcom Voicemail

4. Press to add the TV Package to your cart. To register, visit hawaiiantel.com/myaccount. You will need to have your account number ready, 5. You’ll be prompted with two choices: Continue Shopping or Checkout. which is printed on your bill. Or simply call us at 643-3456. 6. Select the desired option and press . You can also add channels and/or features from any computer To Proceed to Checkout see page 27. or other web enabled device:

1. Go to hawaiiantel.com/myaccount. ADDING HD SERVICES 1. Use to select HD Service. 2. Sign in or register by following the steps online. 2. Use to highlight the desired HD Service package. 3. Under the Hawaiian Telcom 3. Press to learn more about the chosen HD Service. TV section, click on View Details.

4. Click on Upgrade TV Services. 4. Press to add the chosen HD Service to your cart. 5. You’ll be prompted with two choices: Continue Shopping or Checkout.

6. Select the desired option and press . From your Hawaiian Telcom TV Set Top Box: 1. Press MENU . To Proceed to Checkout see page 27.

2. Use to highlight My Account.

3. Scroll to Select My TV Services.

4. Press .

QUICK TIP For additional security when adding and subtracting features or channels, set a 4-digit Parental Control PIN from the Settings or My Account menu. See page 10.

Once in the Select My TV Services menu, you can press the BACK (BACK) button to go back a step, or leave the menu at any time by pressing EXIT (EXIT) on your remote control.

24 Using Your Hawaiian Telcom TV Service 25 Using Your Hawaiian Telcom TV Service

ADDING DVR SERVICE CHECKING OUT

1. Use to select DVR Service. 1. Use to select View Cart.

2. Press to learn more about DVR Service. 2. Review your cart.

3. Press to add DVR Service to your cart. 3. To remove items, navigate to Remove and press .

4. You’ll be prompted with two choices: Continue Shopping or Checkout. 4. To empty your entire cart, navigate to Empty Cart and press .

5. Select the desired option and press . 5. To checkout, navigate to Proceed to Checkout and press .

6. You’ll be prompted with a confirmation screen. Press to agree to the charges. To Proceed to Checkout see page 27 Navigate to I Don’t Agree to exit the menu.

ADDING PREMIUM CHANNELS 7. If you have set a Parental Control Pin, you will be prompted to enter it at this time. 8. An Order Received screen will appear. Press to exit the menu. 1. Use to select Premium Channels.

2. Use to highlight the desired Premium Channel package. Checkout will usually take 20-45 seconds to complete. Requested features will be activated within 10 minutes. Only one order can be made per 24-hour period using the My Account feature on your 3. Press to learn more about the highlighted Premium Channel package. Set Top Box or using your web account. 4. Press to add the chosen Premium Channel package to your cart. If you have questions regarding an order, call 643-3456 and select option 1. Customer Service . You’ll be prompted with two choices: or . 5 Continue Shopping Checkout is available via phone between 8am – 8pm, Monday through Saturday. 6. Select the desired option and press .

To Proceed to Checkout see page 27

ADDING INTERNATIONAL CHANNELS

1. Use to select International Channels.

2. Use to highlight the desired International Channel or Pack.

3. Press to learn more about the highlighted International Channel or Pack.

4. Press to add the chosen International Channel or Pack to your cart.

5. You’ll be prompted with two choices: Continue Shopping or Checkout.

6. Select the desired option and press .

To Proceed to Checkout see page 27

26 Using Your Hawaiian Telcom TV Service 27 Using Your Hawaiian Telcom TV Service

USING CALLER ID ON TV CALLER ID SNOOZE

If you have a Hawaiian Telcom Home Phone, Caller ID is automatically available on your TV. 1. Press MENU . When there is an incoming call, the phone number will appear at the top of your TV as shown. 2. Use to navigate to My Account.

3. Use the to navigate to Caller ID Snooze.

4. Use the to navigate to Minutes.

5. Enter the number of minutes (up to 999) using the number pad on your remote.

6. Use the to navigate to Snooze and press .

TURNING OFF SNOOZE

1. Press MENU .

2. Use to navigate to My Account.

TURNING OFF CALLER ID 3. Use to navigate to Caller ID Snooze.

1. Press MENU . 4. Select Reset and press .

2. Use to navigate to My Account.

3. Use to navigate to Caller ID Snooze. VIEWING CALL HISTORY

4. Use to select Turn off and press . 1. Press MENU .

2. Use to navigate to My Account. TURNING ON CALLER ID 3. Use to select Call History. Press . 1. Press MENU .

Note: Up to 30 days of call history 2. Use to navigate to My Account. will be displayed. 3. Use to navigate to Caller ID Snooze.

4. Select Turn On and press .

28 Using Your Hawaiian Telcom TV Service 29 Using Your Hawaiian Telcom TV Service

FACEBOOK TWITTER

Connect to the official Facebook fan pages for the programs of channels you’re watching. Tweet and follow tweets on your TV related to the show you’re watching. Check out Top Trends happening now on Twitter with our full screen viewing experience. To sign-in to the Facebook on TV app from your Hawaiian Telcom TV for the first time:

GO To sign-in to the Twitter on TV app from your Hawaiian Telcom TV for the first time: 1. Press INTERACTIVE (Go Interactive) on the remote to launch the App Dashboard. GO 1. Press INTERACTIVE (Go Interactive) on the remote to launch the App Dashboard. 2. Use to scroll to Social and select Facebook to launch the app. 2. Use to scroll to Social and select Twitter to launch the app. 3. Use to scroll down to My Profile LOG IN and select Create a New User. 3. Select Create a New User. 4. Enter the email address you use to log in to your Facebook account. Confirm the email by pressing the button. 4. Enter the email address you use to log in to your Twitter account. Confirm the email address by pressing the button. 5. Check your email account and follow the emailed instructions. Click on the link provided in the email or copy and paste it into your browser. Check your Spam folder if you didn’t 5. Follow the emailed instructions then return to your TV screen to complete the set up. receive this email. Click on the link provided in the email or copy and paste it into your browser. 6. Sign into Facebook on your computer or mobile device to authorize the app. Check your Spam folder if you didn’t receive the email.

7. Set up your 4-digit TV Profile PIN. Then return to your TV screen to complete the set up. 6. Sign in to Twitter on your computer or mobile device to authorize the app. Sign in from your Hawaiian Telcom TV using your new TV Profile PIN. 7. Set up your 4-digit TV Profile PIN and sign in from your Hawaiian Telcom TV.

To access Facebook on TV from your Hawaiian Telcom TV: To access Twitter on TV app from your Hawaiian Telcom TV: 1. Select Sign-in to access the Facebook app and scroll to your Facebook profile name. If you don’t Select Sign-in to access the Twitter app and scroll to your Twitter profile name. see your profile name you may need to authenticate. 1. If you don’t see your profile name you may need to authenticate. 2. Enter your 4-digit TV Profile PIN and sign in from your Hawaiian Telcom TV. 2. Enter your 4-digit TV Profile PIN and sign in from your Hawaiian Telcom TV. 3. Once you’ve signed into the Facebook app you can access your Facebook Profile and Newsfeed. Use the arrow keys to navigate. Once you’re signed in to the Twitter app, you can access Tweets from your Twitter account.

30 Using Your Hawaiian Telcom TV Service 31 Using Your Hawaiian Telcom TV Service Using Your Hawaiian Telcom TV DVR

GALAXIE MUSIC ROOM WHOLE HOME DVR

Galaxie Music Room lets you browse and listen to a vast music library on your TV. Whole Home DVR puts you in control. Record, pause and replay your favorite shows at the touch of View via Album Cover to see which artists and songs were last played, are currently playing a button. Watch what you want, when you want. or are coming up next. Imagine watching the first half of a recorded show in your living room, then moving to your To access Galaxie Music Room: bedroom to view the rest. Whole Home DVR gives you the ability to schedule and view recorded shows from any TV in your home, and then watch the same recording on up to 8 TVs at the same GO 1. Press INTERACTIVE (Go Interactive) on the remote to launch the App Dashboard. time. And because each TV has separate controls, you can pause, play or rewind from anywhere. All you’ll need is one DVR and Set Top Boxes for the remaining TVs. 2. Use to scroll to Music and select Galaxie to launch the app. RESUMING A RECORDED PROGRAM ON A DIFFERENT TV

3. Use to scroll through music categories. 1. Press (STOP) to pause the recorded show you are watching.

4. Use to search through specific 2. Go to another TV and turn on the Set Top Box. RDED CO T E V genres within the categories and choose R 3. Press DVR (DVR). a station. 4. Use to select the same show and press .

5. Select Resume Play and press to start viewing the recording from where you left off.

CONTROLLING LIVE TV

When you’re watching a show, your Whole Home DVR will save it for up to 60 minutes, so you can pause, rewind and fast-forward whenever you like on the TV you are currently viewing. Once you’ve paused live TV, the status bar will show you where you are in the program and how much has been temporarily saved. If you pause for longer than 60 minutes, the program will automatically start playing from the point where you paused it. All temporarily saved live TV will be deleted once you change the channel or turn your TV off.

If you’d like to save a show or resume viewing on another TV, be sure to record it.

PAUSE LIVE TV 1. Press (PAUSE) . 2. Press (PLAY) to resume.

3. Use (REWIND/FAST FORWARD) to navigate back and forward in a program.

The bright blue cursor The shaded grey When the cursor is at the far right of indicates where you are within segment indicates the shaded grey segment, you are at the saved program. saved program. the current time in the program.

32 Using Your Hawaiian Telcom TV Service Using Your Hawaiian Telcom TV DVR 33 Using Your Hawaiian Telcom TV DVR

DVR MENU RECORDING A SERIES

Quickly and easily manage your recordings through the DVR menu. 1. Press .

RDED CO T E V 1. Press R DVR (DVR). 2. Navigate to the program that you want to record.

2. Use or to access your recordings, edit your recording settings, or add a recording. 3. Press (RECORD) twice.

4. A series record icon will appear in the program guide. RECORDING PROGRAMS

When a program is being recorded, a red icon will be displayed in the guide regardless of which Set Top Box you are watching TV on. The record light will remain lit on all your Set Top Boxes, including your DVR, during a recording.

STOPPING A RECORDING RDED CO T E V 1. Press R DVR (DVR).

2. Use to select the program you wish to stop recording and press . QUICK TIP 3. Use to select Stop recording and press . Sometimes programs, like sporting events, will run a little longer than their scheduled time. If you extend the recording time (see page 37) you’ll be sure not to miss a minute.

RECORDING A SINGLE EPISODE

1. Press .

2. Navigate to the program that you wish to record.

3. Press (RECORD).

4. A single episode record icon will appear in the program guide.

34 Using Your Hawaiian Telcom TV DVR 35 Using Your Hawaiian Telcom TV DVR

CANCELLING A FUTURE RECORDING CUSTOMIZING RECORDING SETTINGS RDED CO T E V R 1. Press DVR (DVR). No matter what time an episode of your favorite show ends, you can customize your settings to extend recording time or protect it from being deleted. And if you’d like to save an entire series, you 2. Use to select Scheduled. can also customize the start time, extend recording time and choose whether you want to record 3. Use to select the program that you wish to cancel recording and press . first runs as well as reruns.

4. To cancel a recording of: 1. Press . An episode – select Don’t record, press and then select Cancel episode and press . 2. Navigate to the program that you want to record. A series – Use to select Series info, press , then select Cancel series, INFO press , select Cancel series and press . 3. Press . 4. Navigate to Record episode or Record series and press .

To extend a recording time: DELETING A RECORDED PROGRAM RDED CO T E V a. Navigate to Stop recording and press . R 1. Press DVR (DVR). b. Use to select a time period and press . 2. Use to highlight the recorded program that you want to delete and press . To protect your recordings from being deleted automatically: 3. Use to select Erase and press . a. Navigate to Keep until and press . 4. Use to select Erase and press to confirm deletion. b. Use to select one of the following and press . Keep until space needed – Deletes the program automatically when space is needed. Keep until I erase – Stores the program until it is manually deleted.

To change the time slot that you prefer a program series to be recorded in:

a. Navigate to Time and press .

b. Use to select the desired option and press .

To indicate whether first run and rerun of a series will be recorded:

a. Navigate to Show type and press .

b. Use to select First run only or First run & rerun and press .

5. Navigate to Record and press .

36 Using Your Hawaiian Telcom TV DVR 37 Using Your Hawaiian Telcom TV DVR

WATCHING A RECORDED PROGRAM MANAGING RECORDING CONFLICTS RDED CO T E V R 1. Press DVR (DVR). Do you have multiple programs you want to watch that are playing at the same time? No problem. Record up to 4 programs at once, on any TV in your home. 2. Use to select the recorded show that you want to watch and press .

3. Select Play and press to view the recording from the beginning. If you try to record more than 4 programs at once, a Recording conflictscreen will appear to help you resolve the conflict. Your recorded program will stop if you tune to another channel. You can resume watching your

RDED CO T program exactly where you left off. Press E V (DVR) to view the Recorded TV menu R DVR on any Set Top Box in your home. RESOLVING A RECORDING CONFLICT

1. To cancel recording the program that caused the conflict, use to select Don’t record and UNLOCKING A RECORDED PROGRAM press ; RDED CO T E V R Or, To resolve the conflict by changing which programs to record, use to select 1. Press DVR (DVR). Resolve conflict and press . 2. Use to select the recorded show that you want to watch and press . 2. Use to select the program(s) you want to record and press . All the other program(s) will 3. Select Play and press . no longer be marked with a red record icon. Until a conflict is resolved the program(s) will still be 4. Press to unlock the recorded program. scheduled but will not record. This will be indicated by a crossed-out red record icon.

5. Enter your Parental Control PIN. 3. Navigate to Save changes and press .

6. Use to select one of the following options and press .

Don’t unlock

Unlock this program

Unlock all TV for 4 hours

38 Using Your Hawaiian Telcom TV DVR 39 Using Your Hawaiian Telcom TV DVR

USING REMOTE DVR RECORD A PROGRAM OR SERIES Using the Date/Time/Channel drop down menus to record a program. Manage your DVR remotely through our online portal. Visit hawaiiantel.com/myaccount and follow the instructions on the screen to login to your account. Under the Hawaiian Telcom TV section, click on Program My DVR. The remote DVR scheduler will look like this:

1. Select a date (guide will automatically update as a date is selected). 2. Select a time. 3. Select a channel. 4. Choose the program/series you’d like to record and a new window will open.

Note: To use the Remote DVR feature you will need to register your account at hawaiiantel.com/myaccount. See page 24 on how to register for My Account.

RECORD A PROGRAM OR SERIES

There are three ways to record a program/series. 1. Use the Date/Time/Channel drop down menus. 2. Browse the guide via the up/down/left/right buttons. 3. Search for programs individually.

5. Determine if you’d like to record the program or the series. 6. Choose a Stop time. 7. Choose how long the recorded item will be kept. 8. Click Record.

40 Using Your Hawaiian Telcom TV DVR 41 Using Your Hawaiian Telcom TV DVR

Browsing the guide to record a program. RECORD A PROGRAM OR SERIES Using Search to record a program.

1. Use the up/down/left right buttons on the upper right hand corner of the screen to browse the guide. 2. Choose the program/series you’d like to record and a new window will open.

1. Click on Search at the top of the screen. 2. Enter program title in the box. Click Go. 3. Search Results will be shown below. 4. Choose the program/series you’d like to record and a new window will open. 5. Determine if you’d like to record the program or the series. 6. Choose Stop time. 7. Choose how long the recorded item will be kept. 8. Click Record.

RESOLVING CONFLICTING SCHEDULED RECORDINGS The Whole Home DVR can record up to four programs at the same time. If you attempt to record more than four programs, the following prompt will appear:

3. Determine if you’d like to record the program or the series. 4. Choose Stop time. 5. Choose how long the recorded item will be kept. 6. Click Record.

Resolve this conflict by choosing which program you’d like to record. ClickResolve .

42 Using Your Hawaiian Telcom TV DVR 43 Using Your Hawaiian Telcom TV DVR

MANAGING RECORDED SHOWS MANAGING SCHEDULED RECORDINGS You can also manage scheduled recordings via the Remote DVR Scheduler. You can also manage your recorded shows via the Remote DVR Scheduler.

1. Click on Scheduled Shows at the top of the screen. 2. Click on the program title to edit program, the whole series, 1. Click on Recorded Shows at the top of the screen. manage stop times, or keep length. Remember to click on Update if any changes are made. 2. The list of Recorded Shows is shown in chronological order. Click on to cancel the recording. 3. Click on Title to sort alphabetically by program title. 3. Delete . Click on to cancel recording the series. 4. Click on Channel to sort numerically by channel. 4 Delete Series 5. To delete a recorded program from your Whole Home DVR, click the red Delete button to the right of the program title.

44 Using Your Hawaiian Telcom TV DVR 45 Frequently Asked Questions

Are all Hawaiian Telcom TV channels digital? What happens if I don’t protect my recordings? , Hawaiian Telcom TV is a 100% digital television service. If your recordings are not protected, when less than 10% of disk space is remaining, your DVR will start deleting programs, starting with the oldest unprotected ones. To find out how to protect your recordings, Will Hawaiian Telcom TV affect my home phone service? see Customizing Recording Settings on page 37. No, your home phone will not be affected. How do I see how much recording space I have left on my DVR? Will I be able to watch digital TV on my existing TV? Press the menu button, select Settings, General, System information and then System resources. Yes, a Hawaiian Telcom TV Set Top Box receives the digital TV signal and converts it into a format that The remaining space available is listed beside disk usage. works with your existing TV. This allows you to enjoy digital picture and sound on all channels. How much can I record on my DVR? How many TVs can I watch Hawaiian Telcom TV on? This will vary depending on the type of DVR you have. You will be able to record approximately 500 hours of Hawaiian Telcom TV supports up to 8 TVs, and at any one time you can watch live TV on 4 TVs. If you have standard definition programming or approximately 166 hours of high-definition programming. a DVR, you can watch your recordings on the rest of your TVs. How many programs can I record at once? How many favorites lists can I create? You can record 4 live programs at once on your DVR, up to 2 of these programs can be in HD. You can create separate favorites list on each Set Top Box. Please see page 19 to learn how to create your favorites list. How many recordings can I watch simultaneously? Up to 4 recorded programs can be viewed simultaneously, one of which has to be viewed on the TV How can I control what my children are watching? connected to your DVR. Parental Controls allow you to block programs by title, rating or content. Please refer to the Parental Control section on pages 10 and 11 for more details. Can I schedule a recurring recording? Yes. See page 35 for instructions under Recording a Series. What is the difference between VOD and PPV? VOD is primarily comprised of movies that you can rent and watch as many times as you want within the If I pause live TV on channel 5, then change to channel 6 for a bit, can I go back to watch what I rental period. PPV events are usually live events and start at a specific time set by the content provider. If missed on channel 5? you have a DVR, a PPV event can be recorded, unlike a VOD rental. No. If you change the channel, the live TV program that was saved temporarily by your DVR will be deleted. If you would like to be able to watch the program again, ensure that you record the program. How do I return to watching a VOD rental after I’ve turned to another channel? You can press the previous button on your remote if your VOD rental is the last program you watched. Can I watch a previously recorded program while recording a live program? Alternatively, press the Video On Demand button on your remote control. Yes, recorded material is stored on your DVR’s hard drive and watching it does not interfere with recording live TV. What should I do if I have problems with my Hawaiian Telcom TV service? Please see Troubleshooting your Hawaiian Telcom TV System on pages 48 and 49 first, as there may be an Can I record a PPV or VOD program with my DVR? easy fix. If you are still unable to solve the problem, call us at 643-6111. You can record a PPV event but you cannot record a VOD program.

How can I order another remote control? If my DVR is off, will it still record a scheduled program? You can order another Hawaiian Telcom TV remote control by calling 643-6111. A new remote control will be Yes, your DVR will turn on to start recording and turn off when the recording is completed. shipped to you within a few days. Charges may apply. If I reboot my DVR will I lose my scheduled recordings? Is my DVR a Set Top Box? No, all of your scheduled recordings will be saved. Yes. Your DVR is a Set Top Box with additional functionality that allows you to record, pause and replay live TV. Does Hawaiian Telcom’s TV service support the use of a Tivo DVR? Can I pause, rewind and fast-forward live TV from any TV in my home? Hawaiian Telcom Whole Home DVR service provides advanced DVR features across all the TVs in your You can only pause, rewind and fast-forward live TV on the TV connected to your DVR. home connected to Hawaiian Telcom’s TV service – something that Tivo cannot provide. However, Tivo Series 1 or Series 2 Single Tuner can be used with Hawaiian Telcom’s TV service by connecting How long can I pause live TV for? the infrared extender provided by Tivo to change the channel on the Hawaiian Telcom Set Top Box With a DVR, you can pause live TV for up to 60 minutes. After 60 minutes the paused program will start connected to the TV in question. Unfortunately, Tivo manufactures their HD and Premier models to playing again. only work with cable technology and requires a CableCard from a cable company, and are therefore not What happens when my DVR’s storage space is full? compatible, nor supported by Tivo for use on the next generation TV service platform used by Hawaiian If all your recordings are protected and your DVR’s storage space is full, a pop-up will warn you and your Telcom and others. DVR will stop recording.

46 Frequently Asked Questions 47 Troubleshooting Your Hawaiian Telcom TV System

My Set Top Box won’t turn on Hawaiian Telcom TV Set Top Box does not respond to my remote control unit Press the front panel power button on your Set Top Box. Check the batteries in your remote. Make sure that all your power cords are completely inserted into a power outlet. Press the Hawaiian Telcom STB button at the top of the remote. Ensure that your TV set is plugged into a working power outlet. Change channels using the buttons on your Set Top Box. If this works, check the remote If the Hawaiian Telcom TV Set Top Box is plugged into a power bar or surge protector, make control batteries. sure that the power bar is on and has not tripped. If it has tripped, press the reset button on the Note if the buttons light up when you press them. If not, check the remote control batteries. power bar to restore power. If your remote control works with your Hawaiian Telcom TV Set Top Box, but not with your TV or If the Set Top Box is connected to a switched electrical outlet, make sure that the switch is on. VCR/DVD, try re-programming the remote control using the codes in the remote control user guide. If the green LED light at the front of the Hawaiian Telcom TV Set Top Box lights up, your box is Ensure that there is a clear path between the remote control and the equipment. If necessary, now on and working. clean the infra-red receivers on the equipment.

The Hawaiian Telcom TV Set Top Box does not initialize No audio or poor audio quality Check to ensure that your Wireless Gateway is operating and that all cords are properly Check to ensure that the audio output cables from the Hawaiian Telcom TV Set Top Box to connected. the TV are firmly connected. Turn the power on the Set Top Box off and on. The power light on the Hawaiian Telcom TV Set Top Box is on, but I have a snowy screen on my TV No picture If your Hawaiian Telcom remote control is programmed to control your TV, press the TV button, If the picture isn’t showing on your TV, try these steps: and then press the TV/Video button to cycle through your video inputs. Confirm that your TV is on the correct input. Refer to your TV’s remote control setup guide to change inputs on your TV. 1. Press . If you are unable to switch between video inputs by using your remote(s), refer to your TV’s user guide for further instructions. 2. Press (VIDEO INPUT). Find the correct input for your TV service. Press STB Check to ensure that your cables are firmly attached. 3. Press . Some programs have black bars on the side of the screen Manually turn your Set Top Box on and off. The black bars appear when you watch standard definition programming on your HDTV. You can Manually turn your TV on and off. minimize or remove the black bars on the side of your screen by pressing OPTIONS on your Check the back of your Hawaiian Telcom TV Set Top Box and any additional devices to ensure remote control and navigate to select the setting for your TV. that all of your cables are firmly connected. The Hawaiian Telcom TV Set Top Box seems to be stuck or frozen on a screen Poor picture quality Press the Menu button on your remote control. Check that the TV channel is set to the appropriate channel, matching the settings on your If the Menu page is not displayed, initiate the reset procedure as described below. Hawaiian Telcom TV Set Top Box and VCR/DVD (Video 1, 2, etc.). If you’re still unable to solve the problem, reset the Set Top Box by unplugging it from the power Check the back of your Hawaiian Telcom TV Set Top Box and any additional devices to ensure outlet for at least 10 seconds and plugging it back in. This resets the device and usually resolves most that all of your cables are firmly connected. problems related to the box. If the problem persists, please call 643-6111.

48 Troubleshooting Your Hawaiian Telcom TV System 49 Before Calling Technical Support Standard Pricing and

STB Contact Information Press , located at the top right-hand side of your remote, to ensure that the operating mode is set to Hawaiian Telcom’s TV Services. PRICING CONTACT US Check that you are within 20 feet of your Set Top Box and have a clear line of sight with no Hawaiian Telcom TV Advantage $63.95/mo.* obstructions, such as a glass door, in order for your remote control to work. Hawaiian Telcom TV Advantage Plus $73.95/mo.* Questions? Call 24/7 Technical Support Check or replace the batteries in the remote control. Additional Set Top Box $4.95/mo. at 643-6111 On some TVs, the brightness settings can interfere with the signal from your remote to your *Includes primary Set Top Box and Remote Control Customer Care 643-3456: Set Top Box. Try adjusting the brightness on your TV set. Monday-Saturday 8am- 8pm Premium Add-ons Check that there is power to your Set Top Box. You will see a green light around the power button Whole Home DVR $12.95/mo. Technical Support Hours: on the front panel. HD service $7.95/mo. 24/7 Support Check that your TV’s Input/Source is set to the type of cable that is connecting the Set Top Box HD Plus $5.00/mo. Or visit us online at hawaiiantel.com/tv to your TV set, i.e. Component or HDMI. VIP Movie Pack $19.95/mo. Check that your cables are firmly attached to the TV and Set Top Box. HBO Pack $15.95/mo. Pack $15.95/mo. Remove any items that may have been placed on top of any Hawaiian Telcom TV equipment. Pack $15.95/mo. All equipment needs at least two inches of free space for proper ventilation. Do not place any Showtime/TMC Pack $15.95/mo. HAWAIIAN TELCOM TV DEPOTS TV equipment on a rug or bed as it may overheat. Movie Variety Pack $10.00/mo. POWER Turn your Set Top Box off and on by pressing the button on your Set Top Box to TV Japan $24.95/mo. Pearlridge City Shops reset the system. Chinese Pack $25.95/mo. 1029 Makolu St. Filipino Pack $25.95/mo. Unplug the Set Top Box from the power outlet for at least 10 seconds and then plug it back in. Pearl City, HI 96782 SBTN (Vietnamese) $14.95/mo. This reset method usually resolves most problems related to the box. Monday-Friday 10am-7pm

For additional Troubleshooting see pages 48 and 49. You may also call Technical Support at 643-6111. Saturday 10am-6pm

Installation $150.00 Downtown SERVICE AND MAINTENANCE 1177 Bishop St. Your Hawaiian Telcom TV Set Top Box doesn’t contain any user-serviceable parts, and removing the Replacement Fee , HI 96813 cover may expose you to dangerous voltage and other electrical hazards. You will also want to avoid Remote Control $25.00 Monday-Friday 8am-5pm connecting any equipment to the USB ports on the back of your Hawaiian Telcom TV Set Top Box. Wireless Gateway $200.00 Saturday 9am-5pm They’re for future use only and you could potentially damage both the equipment and Set Top Box $200.00 the Set Top Box.

For questions or problems with your Hawaiian Telcom TV service or bill, call us at 643-6111 and we’ll CLEANING work with you to resolve your issue quickly. If you are not satisfied with our resolution of your issue, Wipe equipment with a clean cloth when necessary. Do not use liquid or aerosol cleaners. you may contact the State Cable TV Division at 586-2620 or PO Box 541, Honolulu, HI 96809.

For information regarding resolution of complaints or inquiries, billing, and other terms and conditions of service, as well as changes in fees, charges, deposits, billing practices, programming, installation and service maintenance policies, instructions on how to use the TV service, channel position or programming carried on the system, or other terms and conditions of service, please refer to the Hawaiian Telcom TV Terms and Conditions found at hawaiiantel.com/tv.

50 Before Calling Technical Support Standard Pricing and Contact Information 51 HAWAIIAN TELCOM TV TERMS AND CONDITIONS e) Maintenance You agree to provide Hawaiian Telcom’s agents and employees with adequate access to your premises where you Welcome to Hawaiian Telcom TV Service (the “Service”). Please review these Terms and Conditions carefully prior receive the Service in order to inspect the Hawaiian Telcom facilities and equipment used to provide the Service to using the Service. Your use of the Service and the equipment provided to you for use with this Service is subject and to perform maintenance work. Hawaiian Telcom will provide reasonable notice of any such inspection or to these Terms and Conditions. These Terms and Conditions, which incorporate by reference any rules and policies maintenance work on your premises, except in cases of emergency. applicable to the Service of which you have been notified, form an agreement between you and Hawaiian Telcom f) Service Limitations Services Company, Inc. (“Hawaiian Telcom”) relating to the Service. By using the Service, you are agreeing to these Hawaiian Telcom may refuse to provide the Service when the provision of the Service would necessitate unusual Terms and Conditions. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT USE THE expenses which you do not agree to pay, or is impractical because Hawaiian Telcom cannot reasonably acquire the SERVICE. For the purposes of these Terms and Conditions, “you” refers to the person or business whose name equipment, facilities or rights required to extend its network facilities to your premises. Hawaiian Telcom reserves appears on the Hawaiian Telcom bill. the right to change its network at any time, which may result in changes to the rates for the Service or to the availability of programming. Hawaiian Telcom assumes no liability whatsoever for any claims, 1. What Hawaiian Telcom Will Provide damages, losses or expenses arising out of any change to the availability of the Service in any of the circumstances a) Hawaiian Telcom TV Service described in this paragraph. Hawaiian Telcom will provide you with the ability to receive the video and audio programming of the Hawaiian Telcom TV Service at your premises through the Hawaiian Telcom telecommunications network in accordance 2. Your Responsibilities with the distribution licenses held by Hawaiian Telcom. The Service will make available video on demand and a) Requesting Service pay per view programming, interactive programming, and related personal video services and applications. You After you request the Service, you will need to provide Hawaiian Telcom with a location on your premises to acknowledge and agree that the Service must include certain minimum levels of programming required by federal provide access to the Services and to allow Hawaiian Telcom to enter your premises in order to install, maintain regulations and that such programming requirements may change from time to time without notice. You also and repair Hawaiian Telcom’s facilities and equipment. You agree to pay any unusual expenses required to extend acknowledge and agree that from time to time certain programming channels may be suspended or cancelled, Hawaiian Telcom’s network facilities to your premises, including the cost of any trenching and backfilling work, that individual programs may be blacked out in your local viewing area due to restrictions imposed by the providers poles, conduits and other facilities and work required to extend its network facilities from your property line to of such programming, or the rights of programming, and that Hawaiian Telcom may at its discretion the point of access to the Service on your premises, and any expenses incurred to secure rights of way, access substitute alternative programming to replace the suspended, cancelled or blacked-out programming. Your sole and occupancy. You must supply all facilities and equipment necessary to connect your facilities and equipment remedy, available only when programming channels have been cancelled, is to cancel your subscription to the to Hawaiian Telcom’s network facilities, including all wiring inside your premises. All facilities and equipment you programming package containing such affected channels, effective at the end of your current billing period. You supply must meet all applicable federal technical standards for certification. If you cancel a request for the Service are responsible for the use of the Service at your premises by any person. after installation work has started, you will be charged the costs incurred for the installation, including the cost b) Equipment of equipment, materials and supplies specifically provided or used for the installation, the cost of labor, fees for Hawaiian Telcom will supply, install, maintain, and repair all facilities and equipment necessary to provide the engineering design and supervision, and any other expenses resulting from the installation and subsequent Service up to the point of connection with the facilities or equipment owned by you. All Hawaiian Telcom removal work. equipment will remain the property of Hawaiian Telcom and must be returned to Hawaiian Telcom upon termination b) Compliance with Terms and Conditions of the Service. Hawaiian Telcom will continue to charge for the Service until all equipment is returned, or may bill You agree to comply with these Terms and Conditions and agree that the use of the Service by other persons you for the cost of the equipment if your Service is terminated involuntarily, if the equipment is not returned to will be in compliance with these Terms and Conditions. Hawaiian Telcom reserves the right to amend these Hawaiian Telcom within a reasonable amount of time after your Service is terminated, or if the equipment is lost, Terms and Conditions at any time. Hawaiian Telcom will notify you of any such amendments by posting notice stolen, or damaged. Hawaiian Telcom is not responsible for the maintenance or repair of facilities or equipment of the amendment at hawaiiantel.com/tv (the “Service Web Site”), and/or by sending you written notification via owned by you, and does not guarantee that the Service will operate with all television sets, remote controls, home email, letter or your monthly/email bill notice that the Terms and Conditions have been amended, directing you to theatre components or other audio/visual equipment. The Service requires electrical power to operate, which you where the amendment may be reviewed. If you have access to the Internet, it is your responsibility to visit the must supply at your expense, and you acknowledge and accept that you may lose service during a power outage Service Web Site periodically to be aware of any amendments posted on the site, and you agree to review any unless you supply, install, and maintain at your own expense a battery backup power system. Hawaiian Telcom amendments about which you were notified via email, letter or your monthly/email bill notice. You are not obligated may, from time to time, offer you the right to purchase certain equipment necessary to receive the Service, to continue using the Service if you disagree with an amendment to the Terms and Conditions, and in the event you including, without limitation, set top boxes. If you choose to purchase such equipment from Hawaiian Telcom, choose not to accept an amendment, your sole remedy would be to cancel the Service, effective at the end of your (i) the terms and conditions of such purchase shall be governed by Hawaiian Telcom’s terms of sale for such current billing period. Your continued use of the Service following any amendment will be deemed your acceptance equipment, and (ii) you will provide access and otherwise permit Hawaiian Telcom to maintain and install software of the amended Terms and Conditions and agreement to pay for the Service in accordance with the amended upgrades on such equipment. Terms and Conditions. c) Billing c) Your Account Hawaiian Telcom or its affiliate may deliver your monthly bill for the Service in an electronic format available via the You are responsible for all charges properly billed by Hawaiian Telcom to your account, including charges for all Internet, setting forth the charges incurred for use of the Service. Your monthly bill will be sent in paper form if video on demand and pay per view programming ordered from any set top box within your premises or via any you do not request such electronic billing. If Hawaiian Telcom makes your monthly bill available over the Internet, other method, regardless of who ordered such programming. You are responsible for setting and securing a it is your responsibility to create an online account management profile, to subscribe to electronic bill notification, password on your set top boxes to prevent unauthorized purchases. All programming charge disputes must be and to check your online account every month for your bills. Regularly recurring charges are billed in advance and reported to Hawaiian Telcom within 30 days of the charge appearing on your Hawaiian Telcom bill if you do not charges incurred on a per-use basis are billed in arrears. If your bill is lost or if you do not receive a bill, you are still believe the programming in dispute was ordered from a set top box within your premises. responsible for making the required payment to Hawaiian Telcom. For questions or problems regarding your bill, please call us at 643-6111. d) Acceptable Use You may use the Service only at your premises and only for your own private home viewing. Your use of the d) Changes in Service Service must be in compliance with applicable laws, and you may not redistribute or publicly display any portion Hawaiian Telcom will inform you in advance of any change in the Service you receive, including changes in the of the Service, or use the Service for any commercial purpose. You may not attempt to circumvent any encryption programming or the charges for the Service, by posting notice of the change at hawaiiantel.com/tv and/or by technique or other copy protection method used to restrict access to programming on the Service. You may not sending you written notification via email, letter or your monthly/email bill notice.

52 Terms and Conditions 53 directly or indirectly charge any person for the Service, or re-arrange, disconnect, remove, repair, or otherwise 4. General Terms interfere with any Hawaiian Telcom facilities or equipment. You may not use the Service in any way that interferes a) No Warranties with the ability of other customers to use the Service, or any other services provided by Hawaiian Telcom or its The Service is provided on an “as is” and “as available” basis. Your use of the Service (including the Hawaiian affiliates, fairly and proportionately, and Hawaiian Telcom may, at any time, limit the use of the Service in order Telcom equipment) is at your sole risk. Hawaiian Telcom does not guarantee timely, secure, error-free or to prevent such interference. Hawaiian Telcom may require you to change or disconnect any of the facilities or uninterrupted service, defect-free equipment, or receipt of material or messages transmitted over or through equipment at your premises providing access to the Service if they interfere in any way with the ability of other Hawaiian Telcom’s networks or the networks of other companies. To the fullest extent permitted by law, Hawaiian customers to use the Service, or any other services provided by Hawaiian Telcom or its affiliates, or with the Telcom disclaims all warranties, representations, guarantees and conditions (express, implied or statutory) relating operation of Hawaiian Telcom’s facilities or equipment. to the Service, including any warranty of fitness for any particular use or purpose you intend for the Service, even if e) Fees and Other Charges you have communicated such intention to Hawaiian Telcom. The Service is provided to you subject to your payment of all applicable Service rates and any additional charges b) Limitation of Liability identified to you at the time you applied for the Service or otherwise in accordance with these Terms and To the fullest extent permitted by law, neither Hawaiian Telcom, its affiliates, nor their respective directors, officers, Conditions, including installation and activation fees, together with all applicable taxes and other government employees, or agents (collectively, the “Hawaiian Telcom Entities”) will be liable to you or any other party for any charges. Additional charges authorized by these Terms and Conditions may be charged on a one-time, monthly or direct, indirect, special, incidental, consequential or punitive damages, or any other damages or losses whatsoever, per-use basis, as Hawaiian Telcom may determine from time to time. Provided there is no deception in order to arising directly or indirectly from or relating to the Service (including without limitation the installation, provision, avoid payment, you are not responsible for paying an unbilled or under-billed portion of a charge unless Hawaiian use, billing, or termination of the Service), regardless of the cause of action, including negligence, and even if one Telcom correctly bills the charge within one year from the date it was incurred. In these circumstances, Hawaiian or more of the Hawaiian Telcom Entities have been advised of, or could reasonably have foreseen, the possibility Telcom will not charge any interest on the amount of the unbilled or under-billed charge owing until the correct of such damages or losses. If for any reason a Hawaiian Telcom Entity becomes liable to you or a third party arising charge has been billed to your account. All charges and credits to your account will be deemed valid unless you out of or in any way connected with the Service, regardless of the form or cause of action or the number of claims dispute the charge or credit within 30 days after receiving the bill that includes the charge or credit. asserted, the aggregate liability of the Hawaiian Telcom Entities to you or such third party is limited to the greater f) Payment of $20 or the fees paid by you to Hawaiian Telcom for the Service in the three months immediately preceding the All bills are due upon receipt. Bills may not be discharged for less than the amount owed by writing “Paid in Full” last occurrence of the damages or losses. Without limiting the generality of the foregoing, Hawaiian Telcom is not or similar message on the check. Bills made available through the Internet are deemed received when they are liable for the content and programming from third parties that are provided by its Service; earthquakes, flooding, posted. Charges not paid before the end of the grace period shown on your bill may be assessed a late payment severe wind, ice or fire storms, landslides, lightning strikes, tsunamis, or other acts of God; war, terrorism, civil charge of 1.5% per month (18% per year) or the maximum allowable by law, calculated from the billing date for insurrection, government decree, power outage, labor disturbance involving Hawaiian Telcom’s employees or the those charges, which you must pay in addition to all other amounts owing to Hawaiian Telcom. Administrative and employees of another enterprise; the acts or omissions of suppliers, telecommunications carrier whose network collection charges may apply, in accordance with Hawaiian Telcom rules and policies, if your account goes into facilities are used in establishing connections to points which Hawaiian Telcom does not directly serve, and other arrears, including as a result of returned or rejected payments or your failure to inform Hawaiian Telcom of any third parties, including their failure to provide necessary services to Hawaiian Telcom; equipment failure, satellite change to your account information for pre-authorized payments. If you subscribe to a pre-authorized payment outage, and other causes beyond the reasonable control of Hawaiian Telcom; defamation or copyright infringement method, you waive pre-notification of the amounts and dates of debits from your account. arising from material transmitted or received over Hawaiian Telcom’s network facilities; or infringement of patents arising from combining or using your facilities or equipment with Hawaiian Telcom’s network facilities and g) Deposit Requirements equipment. Hawaiian Telcom may require a security deposit from you (i) before the Service is provided, if you do not have an acceptable credit history or satisfactory credit risk rating, or (ii) at any time, if you have an unsatisfactory risk rating c) Termination and Suspension with Hawaiian Telcom as a result of your payment performance or present an abnormal risk of loss. You agree that Hawaiian Telcom may suspend the Service in the event of a violation of any provision of these Terms and Hawaiian Telcom in its discretion may apply any portion of the security deposit against unpaid charges to any other Conditions, including your obligation to pay for the Service as charges become due. Hawaiian Telcom may service you have with Hawaiian Telcom or its affiliates at any time. terminate the Service (i) immediately and without notice, if Hawaiian Telcom determines that the Service is being used contrary to the acceptable use provisions of these Terms and Conditions, (ii) if any amount owing for the h) Indemnification Service or any other service provided to you by Hawaiian Telcom or its affiliates is in arrears, (iii) if you do not You agree to indemnify and hold harmless Hawaiian Telcom, its affiliates, and their respective directors, officers, remedy any other breach of these Terms and Conditions within 15 calendar days of receiving written notice of the employees, and agents from and against any and all losses, actions, claims, judgments, damages, liabilities, and breach from Hawaiian Telcom, or (iv) if voluntary or involuntary proceedings commence against you under the U.S. expenses sustained by or made against any of them (including reasonable attorneys’ fees) in connection with or Bankruptcy Code or any bankruptcy or insolvency jurisdiction, or you are placed into receivership for any reason, related to the use or misuse of the Service at your premises by you or any other person, or violation of these Terms upon 15 days written notice to you. and Conditions by you or any other person. d) Complaint Procedure 3. Privacy For questions or problems with your Service or bill, call Hawaiian Telcom at 643-6111 and we’ll work with you to resolve your issue quickly. If you are not satisfied with our resolution of your issue, you may contact the State You agree that the Hawaiian Telcom Privacy Commitment, available for inspection at hawaiiantel.com, as it may Cable TV Division by calling 808-586-2620 or mailing correspondence to the State Cable TV Division, P.O. Box 541, be updated from time to time (the “Hawaiian Telcom Privacy Commitment”), will apply to your use of the Service. Honolulu, HI 96809. You hereby consent to the collection, use and disclosure, solely for the purposes identified in the Hawaiian Telcom Privacy Commitment, by Hawaiian Telcom and its agents of your personal information collected in connection with e) Mediation and Arbitration provision and/or use of the Service and acknowledge that those purposes include the exchange of your account and Any unresolved dispute arising out of or relating to the Service (including without limitation the marketing, sale, or usage information with Hawaiian Telcom’s affiliates and agents for the purpose of suggesting additional services provision of the Service) by Hawaiian Telcom or relating in any way to these Terms and Conditions must first be or products that serve to meet your communications and entertainment needs. By using the Service and incurring referred to a single mediator chosen by the parties. Should the mediation not result in a settlement, the dispute charges for such use, you authorize Hawaiian Telcom to obtain information about your credit history from credit will then be determined by private, confidential and binding arbitration by the same person originally chosen as reporting agencies, credit grantors and Hawaiian Telcom’s affiliates from time to time, and consent to the disclosure mediator. Any proceeding against Hawaiian Telcom must be brought within one year of the occurrence giving rise of your credit history with Hawaiian Telcom to such entities at any time. to the proceeding or else such claim will be deemed waived. The fees of the mediator and arbitrator will be shared equally by the parties. By agreeing to mediation and arbitration of disputes, you waive any right you may have to commence or participate in any class action or other court action against Hawaiian Telcom, to the extent the waiver

54 Terms and Conditions 55 Index of such rights is permitted by applicable law. The foregoing does not limit Hawaiian Telcom’s right to suspend or terminate the Service pursuant to Section 4.c. above. App Dashboard Parental Control f) Applicable Law These Terms and Conditions will be governed by the laws of the State of without any regard to any 15, 30 10-11, 15, 21, 24, 38, 46 provision of Hawaii law that would require or permit the application of the substantive law of another jurisdiction. Audio/Video PIN g) Severability 5, 9, 15, 48-49 10-11, 21, 23-24, 27 If any provision of these Terms and Conditions is, to any extent, deemed invalid or unenforceable in any respect under the laws governing these Terms and Conditions, then (i) the parties will replace such provision with a Before Calling Technical Support Pay Per View (PPV) substitute provision that reflects, as nearly as possible under applicable law, the original intent of the parties 50 12, 15, 20, 23, 46-47 and their respective allocation of economic and legal risk, and (ii) the remaining provisions of these Terms and Conditions will remain in full force and effect. Block Content Rating h) Survival 10-11, 15, 21, 46 10, 15-16, 46 Any provision of these Terms and Conditions which contemplates performance or observance subsequent to the termination of the Service will survive expiration or termination of these Terms and Conditions and continue in full Caller ID Recording Conflicts force and effect. 15, 28-29 39 i) No Third Party Beneficiary The provisions of these Terms and Conditions are for the benefit only of you and Hawaiian Telcom, and no third Contact Information Remote Control party may seek to enforce or benefit from these provisions. 51 6-7, 46, 49

j) No Assignment or Transfer Digital Video Recorder (DVR) Search You may not assign or transfer the Service without Hawaiian Telcom’s prior written consent. 4, 12-14, 23, 26, 33-45, 46-47, 51 7, 14-15, 20 k) No Waiver The failure of Hawaiian Telcom to require or enforce strict performance of any provision of these Terms and DVD Settings Conditions in a particular instance shall not be construed, in other circumstances, as a waiver of any right conferred 6 8-9, 14 upon Hawaiian Telcom. Facebook Standard Pricing ©2014 Hawaiian Telcom Services Company, Inc. (05/14) 15, 30 51

Favorites List(s) Terms and Conditions 14-15, 19, 46 52-56

Galaxie Music Room Troubleshooting 15, 32 48-50

Guide Twitter 7, 12-14, 16-19, 34-35, 37, 49 15, 31

High Definition (HD) VCR 4-5, 8, 12 -13, 25, 47, 51 5-6, 48

Inputs Video On Demand (VOD) 48-49 7, 12, 15, 20-23

My Account 15, 24-27, 40-45

Outputs 5, 9, 15, 49

56 Terms and Conditions Index 57 Index Always on