Annual Report 2015-16
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ANNUAL REPORT 2015-16 The standing of our brand is a reflection of the way in which, led by Tata Business Excellence Group, we continue to leverage the Tata Business Excellence Model, a methodology that has made it possible for Tata companies to achieve and sustain global benchmark levels in business performance. The model continues to throw up unique insights for our businesses, including the need to raise the bar on safety performance, and to focus on the quality of strategy through better understanding of corporate foresight, risk management and competitive intelligence.” — Cyrus Mistry, Chairman, Tata Sons CONTENTS OUR VISION, OUR MISSION 06 CHAIRMAN’S MESSAGE 07 EXECUTIVE COMMITTEE 08 LEADERSHIP TEAM 09 ASSESSMENTS 10 TBEM Assessments 11 TAAP 14 TEEP 18 CAPABILITY BUILDING 21 BEST PRACTICES 25 GROUP FOCUS AREAS & DEEP DIVES 29 Deep Dives 30 Customer Centricity 31 Safety 34 Operations Excellence 37 Strategy Deployment 39 Human Resources 41 TATA NETWORK FORUMS 43 EVENTS 49 VISION To enable at least 25 Tata companies to achieve Industry Leadership by 2025 MISSION To enable Tata companies to enhance performance and create long-term stakeholder value A YEAR OF GROWTH capabilities in group focus areas like customer centricity, operations excellence, strategy deployment, safety and HR. The past year also witnessed an increased focus on Deep Dive Diagnostics across the value chain in these areas, which are critical for the Tata group. In the past year, Tata companies wholeheartedly embraced the Best Practices initiative. While EDGE webinars achieved a major milestone of 50 weekly webinars, mediums like Learning Missions, EDGE portal and company-specific workshops helped companies share and adopt good practices from within and outside the Tata group. TBExG also supported the Tata Affirmative Action S Padmanabhan Programme (TAAP) and Tata Education Excellence Executive Chairman, Tata Business Excellence Group Programme (TEEP), which are critical to the Tata group’s connect with the communities it operates he year 2015-16 was a very interesting one for Tata in. Networking mediums like Tata Network Forums Business Excellence Group (TBExG): We established (TNFs) and the BE Heads Forum continue to facilitate Ta new corporate identity, and Vision and Mission communication and best practice sharing among Tata for the organisation. We also made plans to move companies in various regions across the globe. towards our new Vision, which is: “To enable at least 25 Tata companies to achieve Industry Leadership by 2025.” The way forward… All the activities in the past year have been geared TBExG will continue to make improvements to towards this Vision of TBExG. processes so that the TBEM assessments are more results driven. We are on the cusp of the next phase of The journey so far… the Best Practices initiative – adaptation of practices In keeping with the purpose of TBExG, we partnered with – hence, that will be a key focus area for TBExG. A key many Tata companies to help them further their business aspect of our offerings will also involve benchmarking excellence journey. The organisation undertook TBEM activities within and outside the Tata group. Strategy assessments for 25 Tata companies in the past year. To Deployment – including Risk Management and ensure that the process is robust and constantly evolving, Competitive Intelligence – has been identified as many process changes were undertaken, key among a key area for Tata companies, in which we will be which was the structured board engagements, which conducting deep dives, capability building programmes enhances the strategic significance of the insights at the and workshops. In addition, building external relations end of the TBEM assessment process. with international organisations like American Society for Quality (ASQ) and American Productivity & Quality The business excellence journey would not be possible Center (APQC) through partnerships and collaborations without building capabilities of the assessors who are will also be on top of our agenda. involved in the process. TBExG conducted more than 60 business excellence capability building programmes This is a great time to be part of the business during FY 2015-16. In addition, through specialised excellence journey and I look forward in anticipation programmes, the organisation also helped develop to the coming year. 7 Annual Report 2015-16 EXECUTIVE COMMITTEE S Padmanabhan Executive Chairman, Tata Business Excellence Group Praveen Kadle Managing Director, Dr NS Rajan Tata Capital Member - GEC & Group Chief Human Resources Officer, Tata Sons Bhaskar Bhat CEO & MD, Titan Industries Grant McPherson Director - Quality and Automotive Safety, JLR Aarthi Subramanian Harish Bhat Executive Director, Member - GEC Tata Consultancy Services Anand Sen President - TQM & Steel Business, Tata Steel 8 LEADERSHIP TEAM Suresh Tanwar Chief - Group Safety & Health, Tata Business Excellence Group S Padmanabhan Executive Chairman, NK Sharan Tata Business Excellence Group Vice President, Tata Business Excellence Group MK Nagabhushan Assistant Vice President, Deepak Deshpande Tata Business Excellence Group Assistant Vice President, Tata Business Excellence Group Anil Menghrajani Assistant Vice President, Tata Business Excellence Group Sanjeev Singh Assistant Vice President, Tata Business Excellence Group 9 Annual Report 2015-16 ASSESSMENTS 10 TBEM ASSESSMENTS The assessment process is a key component of the Tata Business Excellence Model, with the feedback serving as an important input for companies to gauge their strengths and areas of improvement OVERVIEW ata Business Excellence company’s business and assessing convergence of their views, Group (TBExG) facilitates the extent to which the principles and agree to treat them as Tannual assessments of group of excellence are being practiced hypotheses that are ready for companies, using the Tata Business within the company. An experienced verification and validation. They Excellence Model (TBEM) criteria team leader heads the assessment decide the roles for each one and the principles of excellence team, and each team is mentored by in the process, and the nature embedded in it. senior leaders from Tata companies. of conversations they intend to have in the next stage of site The assessment process uses The assessment process comprises visits. expertise of executives from within three broad stages: the group, who are specifically l Site visit: This is the final stage trained by TBExG for carrying out l Understanding the business of the process and involves business-centric diagnostics of context: Assessors study the interactions with all sections organisations. A group company industry in which the applicant of employees — leaders, key that seeks a TBEM assessment writes company operates and then executives, process managers, a 75-page application describing interact with it to derive the shop floor operators and the company’s big goals, revenue key business factors (KBFs) trainees. Each employee models, growth engines, profitability impacting their business. They segment is touched upon on drivers, customer and market reach a common understanding a sample basis to understand segments, strategic challenges of the most critical and and appreciate the extent of and objectives, and key business contextual issues that have to excellence in their practices processes, besides reporting be kept in mind while doing and results. Based on the site operational and strategic results the assessment. visit experiences, the team serving its multiple stakeholders. firms up opinions on the state l Individual assessment and of excellence in the company. TBExG forms assessment teams pre-consensus: Each member Subsequently, it makes a to bring in diversity and business studies the industry forces, presentation to the company experience, and customises them company processes and the leadership followed by one to suit each company’s business results stemming from them, to the governance board, environment. The team, comprising and takes an initial stance on and communicates the key 7 to 10 assessors, methodically the state of excellence of the strengths that the company goes about understanding the company. They then seek a can leverage, as well as 11 Annual Report 2015-16 assessment process. Tata Steel, the for process improvements. More first winner of the JRD QV Award, than 80 percent of these changes returned to the process after a gap were implemented. The changes of more than a decade. were broadly executed under three buckets: Process redesign, Tata Chemicals, Tata Motors, Tata measurement and technology Steel Europe and Titan Company adoption in the assessment process. were some of the bigger companies that participated in the process Ten themes were identified during the year; joint ventures for carrying out changes in the including Tata AIA Life Insurance assessment process, out of which Company and TM International five were accomplished in 2015- Logistics also participated. 16. Efforts are on to implement I first felt the power of the remaining, which are slated for the TBEM framework years TBEM process improvements completion in 2016-17. The five The TBEM process has evolved with change themes that are already ago, when I was part of a time and is becoming increasingly effective in the assessment Tata company that started strategic in its orientation. The process are: its TBEM journey and I was changes are guided by the key outcomes, and experiences of l Structured board part of the application