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skillsfuture.sg Skills Framework for Infocomm Technology and Skills Occupations A Guide to
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About the Skills Framework 1
Infocomm Technology (ICT): Charting Growth and Opportunities 2
Key Statistics 3
Future Developments 4
Desired Attributes 5
Take Your Career Further 6
Realise Your Potential - Take the Next Step Forward 9
Skills Map
• Security 12
• Support 28
• Infrastructure 52
• Data 66
• Professional Services 78
• Software and Applications 96
• Sales and Marketing 130
Supporting Organisations and Acknowledgements 152
Wage Information 153
Skills Framework for Infocomm Technology: Career Pathways 154
The information in this publication serves as a guide for individuals, employers and training providers. SkillsFuture Singapore, Workforce Singapore and the Infocomm Media Development Authority provide no warranty whatsoever about the contents of this document, and do not warrant that courses of action mentioned in this document will secure employment, promotion, or monetary benefits.
PUBLISHED IN NOVEMBER 2017 About the Skills Framework
The Skills Framework is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning. Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG) and Infocomm Media Development Authority (IMDA), together with employers, industry associations, education and training providers, the Skills Framework for Infocomm Technology (ICT) provides useful information on:
Sector and Career Occupations Existing and Training Employment Pathways and Job Roles Emerging Skills Programmes for Opportunities Skills Upgrading and Mastery
With the Skills Framework, individuals are equipped to make informed decisions about career choices, as well as take responsibility for skills upgrading and career planning.
Assess Career Prepare for Find Avenues Renew, Upgrade Interests Desired Jobs to Close Skills Gap and Deepen Skills
• Discover • Understand • Identify • Plan for career employment skills and relevant training development/ opportunities competencies programmes to transition required equip oneself with • Understand the required skills • Recognise skills career pathways and competencies and competencies required for the • Recognise • Participate in intended job role personal attributes on-the-job training required opportunities • Identify training provided by programmes to companies upgrade and deepen skills
1 Infocomm Technology (ICT): Charting Growth and Opportunities
Infocomm technology (ICT) is a key enabler for every industry, contributing to Singapore’s economic and social growth. It has greatly enhanced Singapore’s competitiveness by raising productivity and transforming business processes in industries like finance, business services and manufacturing. New job roles, such as Chief Digital Officer, Data Scientist, and Cyber Risk Analyst, are created alongside new digital opportunities brought forth by technology advancement.
Singapore is also an infocomm technology hub to many multinational technology companies, large local enterprises as well as a growing and vibrant tech start-up ecosystem. ICT industry revenue showed strong growth and grew by Compound Annual Growth Rate (CAGR) 18% p.a. from 2010 to 2015 based on IMDA’s Annual Survey on Infocomm Industry for 2015.
As Singapore builds towards a digital economy, the ICT jobs across various sectors will move towards higher value-add knowledge work and Intellectual Property creation, leading to demand for more technical IT specialists, in areas such as IT Development, Data Analytics and Cyber Security. In 2016, there were 180,000 ICT professionals hired across all industries in Singapore based on IMDA’s Annual Infocomm Media Manpower Survey for 2016. Demand for ICT professionals is projected to grow by another 42,300 in the next three years (i.e. 2017 to 2019).
2 Key Statistics
The number of ICT manpower employed grew by 4.2% from 2015 to reach 180,000 in 2016. Total demand of ICT manpower increased by 2.8% from 2015 to reach 198,200 in 2016. ICT professionals are expected to grow by about 42,300 over the next three years (i.e. 2017 to 2019).
Export revenue grew from S$46.6 billion in 2010 to S$136.2 billion in 2015. Domestic revenue grew from S$36.2 billion in 2010 to S$53.4 billion in 2015.
ICT industry revenue grew by Compound Annual Growth Rate (CAGR) 18% per annum from 2010 to 2015 to reach S$189.6 billion in 2015, largely due to re-exports of mobile and smart phones, telecommunication equipment and storage devices.
The hardware (38.3%), IT services (19.1%) and software (19.0%) segments were the key contributors to domestic revenue.
Source: 1. Annual Survey on Infocomm Industry for 2015, Infocomm Development Authority 2. Annual Survey on Infocomm Media Manpower Survey for 2016, Infocomm Media Development Authority
3 Future Developments
ICT is increasingly becoming a game changer which enables businesses to reinvent themselves in a rapidly changing global environment. Leveraging ICT as a multiplier for economic growth, Singapore will continue to develop as an important centre of trade and commerce, attracting multinational corporations and international tech start-ups to our shores.
As Singapore enters into the digital economy, a strong pipeline of tech talent will be needed to propel Singapore forward into the next phase of economic growth. Exciting career prospects abound for individuals who are keen to forge a rewarding and fulfilling career as an ICT professional. Acquiring ICT skills can further open up pathways and opportunities in various sectors.
Everyone, including working professionals and companies of all sizes, can also turn to the TechSkills Accelerator (TeSA), for continuous reskilling and training opportunities to develop their ICT skills. TeSA offers various programmes to support current ICT professionals and non-ICT professionals to upgrade and acquire new skills and domain knowledge that are in demand, and to stay competitive and meet the challenges of a fast-moving digital landscape.
A career as an ICT professional provides diverse opportunities to individuals from all backgrounds seeking rewarding and enriching careers. Whether you are a person who excels in business innovation, loves working with people or specialises in ICT solutions, the ICT career offers all kinds of opportunities to develop your potential. As the sector continues to transform, these are some examples of skills in demand now and in the future.
Emerging Trends Examples of Relevant Skills Artificial Intelligence and • Analytics and Computational • Cyber Forensics Data Science Modelling • Data Strategy • Business Innovation • Data Governance • Business Needs Analysis • Data Design • Business Process • Data Engineering Re-engineering • Data Visualisation Cyber Security • Business Needs Analysis • Security Programme • Cyber Forensics Management • Cyber Incident Management • Stakeholder Management • Cyber Risk Management • Threat Intelligence and • Security Assessment Detection and Testing • Security Governance Immersive Media • Analytics and Computational • Infrastructure Design Modelling • Embedded Systems • Application Development Programming • Business Innovation • Product Management • Business Needs Analysis • User Experience Design • Data Design • User Interface Design Internet of Things • Analytics and • Embedded Systems Computational Modelling Programming • Data Strategy • Security Architecture • Data Engineering • Security Administration • Embedded Systems Interface Design Source: 1. Annual Survey on Infocomm Industry for 2015, Infocomm Development Authority 2. Annual Survey on Infocomm Media Manpower Survey for 2016, Infocomm Media Development Authority
4 Desired Attributes
The ICT sector seeks talents with the following attributes:
DESIRED ATTRIBUTES
Analytical Communication Strong analytical mind to solve problems Convey ideas and thoughts that in a systematic and logical way clients will understand
Creative Thinking Decisive Come up with new idea and ways Ability to take appropriate action to solve problems in a fast-paced among alternatives to reach a environment common objective
Team Work Work effectively in a team and be sensitive to the needs of others
5 Take Your Career Further
A wide range of initiatives and schemes are available to help you progress and take your career further.
For Individuals
Education and Career Guidance Education and Career Guidance (ECG) is about equipping students, as well as adults, with the necessary knowledge, skills and values to make informed education and career decisions. With the help of trained ECG counsellors, students will be exposed to a wide range of education and career options, and given the opportunities to make informed post-secondary education choices.
Singaporeans in the workplace can benefit from career coaching, employability skills workshops, networking sessions and more, through the Workforce Singapore (WSG) Career Centres and the Employment and Employability Institute (e2i).
Enhanced Internships The Enhanced Internships are designed to provide students with a more meaningful internship experience through more structured learning and support at the workplace. Participating companies will work closely with the ITEs and polytechnics to deliver a positive and meaningful internship experience for their interns.
SkillsFuture Credit Credit of $500 for all Singapore Citizens aged 25 and above to defray costs for a wide range of skills-related courses to encourage skills development and lifelong learning.
SkillsFuture Earn and Learn Programme SkillsFuture Earn and Learn is a work-learn programme designed to give graduates from ITEs and polytechnics a headstart in careers related to their discipline of study. Suitable candidates will be matched with a job related to their field of study and undergo structured on-the-job training and mentorship in participating companies, allowing them to gain industry experience and attain an industry-recognised certification concurrently.
SkillsFuture Fellowships Monetary award of $10,000 to recognise Singapore Citizens with deep skills, who are champions of lifelong learning and committed to contributing to the skills development of others.
6 Take Your Career Further
For Individuals
SkillsFuture Mid-Career Enhanced Subsidy Singaporeans aged 40 and above will receive higher subsidies of up to 90% of course fees for over 8,000 SSG-supported courses and at least 90% of programme cost for Ministry of Education (MOE)-subsidised full-time and part-time courses.
SkillsFuture Study Award A monetary award of $5,000 enables adults in their early and mid-career to develop and deepen their skills in the Infocomm Technology sector.
Company-Led Training Programme (CLT) A structured training programme that lasts up to 12 months and is targeted at fresh and mid- level ICT professionals as well as those from the Science, Technology, Engineering and Math (STEM) disciplines. The programme is run by industry partners.
Critical Infocomm Technology Resource Programme Plus (CITREP+) Short, pre-approved continuing courses and certification programmes for students, full-time national servicemen and ICT professionals with a focus on certifications that are in high demand.
Tech Immersion and Placement Programme (TIPP) Intensive and immersive courses to help fresh graduates and mid-career switchers with STEM background or other disciplines be equipped with the relevant tech skills in demand and make the switch to an ICT job. It is also open to existing ICT professionals who want to up-skill in preparation for new tech positions. The programme is run by training providers.
FOR Employers
SkillsFuture Employer Awards The SkillsFuture Employer Awards is a tripartite initiative that recognises employers who have made significant efforts in investing in their employees’ skills development and are strong advocates for SkillsFuture and building a lifelong learning culture in their workplace.
7 Take Your Career Further
FOR Individuals and Employers
TechSkills Accelerator (TeSA) TechSkills Accelerator (TeSA) is an initiative under SkillsFuture to accelerate the professional development and to enhance the employability of aspiring Singaporeans to take on ICT professions across the economy. TeSA is driven by Infocomm Media Development Authority (IMDA) and in partnership with strategic partners - SkillsFuture Singapore (SSG) and Workforce Singapore (WSG) as well as collaboration with industry partners and hiring employers.
MySkillsFuture MySkillsFuture is a one-stop online portal that enables Singaporeans to chart their own career and lifelong learning pathways, through access to industry information and tools to search for training programmes to broaden and deepen skills. It incorporates the national Jobs Bank, presenting an integrated platform for users to access resources related to jobs, education and skills training.
Career Support Programme Singaporeans who are retrenched or unemployed for six months or more can gain access to jobs that pay at least $4,000 and undergo structured on-the-job training.
P-MAX This programme matches job-seeking Professionals, Managers and Executives (PMEs) to suitable positions in small and medium-sized enterprises (SMEs) and assists SMEs to better recruit, train, manage and retain their newly-hired PMEs.
Professional Conversion Programme (PCP) The Professional Conversion Programme is a placement programme that assists PMEs in re-skilling to switch careers, and take on new jobs that are in demand and in industries with good career prospects.
Initiatives and Schemes by: SkillsFuture Singapore Workforce Singapore IMDA
For more information on the initiatives and schemes, please visit www.skillsfuture.sg | www.wsg.gov.sg | IMTalent.sg/TeSA
8 Realise Your Potential - Take the Next Step Forward
Now that you have some idea of what a career in the ICT sector can offer and the available government initiatives and schemes to support your career goals, you are ready to take the next step!
NEW ENTRANTS EXPERIENCED PROFESSIONALS Use the Skills Framework for ICT to Use the Skills Framework for ICT to find out find out about careers in the sector how to chart your career
UNDERSTAND the career PLAN for vertical career pathways and the attributes progression within needed to take on a particular the track that you are occupation in the sector currently in, or for lateral career moves across the tracks
UNDERSTAND the skills and competencies required for the IDENTIFY skill gaps that job role and identify relevant you are lacking in your Training Programmes to help you current or next job role become a qualified personnel
IDENTIFY relevant Training Programmes
TRAINING PROGRAMMES
Embark on Programmes that equip new entrants your career with skills and knowledge for specific in ICT occupations in the sector at their Lifelong learning for respective entry levels skills deepening to meet existing and emerging demands Programmes for experienced employees of the sector or individuals to broaden or deepen specific skills and knowledge for various occupations in the sector
For a list of Training Programmes available for the ICT sector, please visit: www.skillsfuture.sg/skills-framework/ict
9 Notes
10 Skills Maps
Security Page 12-26 Support Page 28-50
Infrastructure Page 52-65 Data Page 66-76
Professional Services Page 78-94 Software and Applications Page 96-129
Sales and Marketing Page 130-148
11 Security
JOB ROLES PAGE
Security Executive 14
Associate Security Analyst / Associate Security Engineer 15
Cyber Risk Analyst 16
Security Penetration Tester 17
Security Operations Analyst 18
Incident Investigator/Forensic Investigator/Threat Investigator 19
Security Engineer 20
Cyber Risk Manager 21
Security Penetration Testing Manager 22
Security Operations Manager 23
Incident Investigation Manager/Forensic Investigation Manager/ 24 Threat Investigation Manager
Principal Security Engineer/Principal Security Architect 25
Chief Information Security Officer 26 Threat Hunter
Tok Yee Ching Countercept, MWR InfoSecurity RESPONDING TO CYBER THREATS
The ever-evolving nature of cyber threats provides a host of challenges and opportunities for the ICT sector. While the latest technology can help expose these threats, we need skilled cyber security experts to deal with these attacks head-on. This is where Tok Yee Ching comes in.
Yee Ching is a Threat Hunter at Countercept, an advanced attack detection service for highly targeted organisations created by MWR InfoSecurity. His role is to actively seek out any nefarious activities, respond and reduce the impact caused by malicious attackers to his clients’ critical assets.
Yee Ching was intrigued by how malicious software can be used to cause computers to react in a disruptive way, such as ejecting CD-ROM drives or flipping screens with no command input from the user when he was young. An interest soon developed, and he started on the career pathway of information security, determined to kerb these attackers from reaching their goals.
“There may be times where you have to go above and beyond your duty to ensure a safe cyber environment for others,” he says. An example of this was malware that had to be reverse-engineered, a task which Yee Ching spent long hours after work to complete.
“There may be times where “I think someone who is interested in information security should have a strong passion and you have to go above and perseverance for problem solving, be willing to learn beyond your duty to ensure multiple domains of knowledge widely and also keep up with evolving changes in technology,” shares Yee a safe cyber environment for Ching. His advice to new entrants is a commitment to others.” equip oneself with the necessary knowledge and to keep practicing as the profession requires a strong foundation in computer science, networking and programming.
“The Skills Framework can help to define the desired skills of various ICT-related job roles and show the value I can bring to my employer. It will also help me identify what other areas that I need to work on to achieve greater competency further develop my career.” In the near future, Yee Ching aims to acquire more in-depth technical knowledge, reinforced by active technical research.
13 Security Executive
JOB ROLE DESCRIPTION The Security Executive performs routine activities in the area of security operations. He/She works within existing security procedures and possesses sufficient knowledge and skills to support the analysis of user requests and compilation of incident reports. He checks for problems in existing systems and modifies simple work processes by following defined procedures, processes and quality standards. He escalates security incidents for further investigation. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He is vigilant and proactive in monitoring systems and addressing queries or issues that may arise. He enjoys analysing security-related incidents and supporting the development of solutions within a team environment.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Cyber Incident Management Level 2 Communication Basic
Cyber Forensics Level 2 Creative Thinking Basic
Infrastructure Support Level 2 Problem Solving Basic
Skills AND Network Administration and Maintenance Level 2 Sense Making Basic Competencies Problem Management Level 3 Teamwork Basic
Security Administration Level 2
Security Assessment and Testing Level 2
Security Education and Awareness Level 3
Threat Intelligence and Detection Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
14 Associate Security Analyst/Associate Security Engineer
JOB ROLE DESCRIPTION The Associate Security Analyst/Associate Security Engineer supports security systems and operations administration, monitoring and maintenance. He/She monitors security alerts and events. He collects and documents contextual information based on established practices and supports the preparation and publishing of security advisories. He assists with the analysis of security-related information and events, escalation of incidents for validation and remediation. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He is alert and vigilant in performing monitoring activities, and is able to analyse and resolve security-related issues critically. He communicates clearly in his interactions with others and coordinates effectively with his team to perform security operations.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Cyber Forensics Level 3 Communication Basic
Cyber Incident Management Level 3 Creative Thinking Basic
Infrastructure Support Level 3 Problem Solving Intermediate
Problem Management Level 3 Sense Making Intermediate Skills AND Security Administration Level 3 Teamwork Intermediate Competencies Security Assessment and Testing Level 2
Security Education and Awareness Level 3
Security Programme Management Level 3
Stakeholder Management Level 2
Threat Intelligence and Detection Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
15 Cyber Risk Analyst
JOB ROLE DESCRIPTION The Cyber Risk Analyst conducts cyber risk assessment in support of technology initiatives to help identify IT related risk and determines appropriate controls to mitigate risks. He/She monitors, tracks and manages risk mitigations and exceptions and ensures adequate monitoring capability is incorporated into solutions. He applies a defined set of analytical or scientific methods and works independently with guidance in only the most complex situations.
He is vigilant and systematic in identifying cyber risks and enjoys analysing and investigating such issues. He is a strong team player, and communicates well both verbally and in writing.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Audit and Compliance Level 3 Communication Intermediate
Business Needs Analysis Level 3 Computational Thinking Basic
Cyber Incident Management Level 2 Problem Solving Intermediate
Skills AND Cyber Risk Management Level 4 Sense Making Intermediate Competencies Security Administration Level 2 Teamwork Intermediate
Security Governance Level 4
Security Programme Management Level 3
Security Strategy Level 4
Stakeholder Management Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
16 Security Penetration Tester
JOB ROLE DESCRIPTION The Security Penetration Tester designs and performs tests and check cases to determine if infrastructure components, systems and applications meet confidentiality, integrity, authentication, availability, authorisation and non-repudiation standards. He/She translates requirements into test plan, writes and executes test scripts or codes in line with standards and procedures to determine vulnerability to attacks. He certifies infrastructure components, systems and applications that meet security standards.
He has a creative and analytical mind, and deploys new and innovative methods to perform penetration tests. He works well in a team and communicates findings and implications effectively to relevant stakeholders.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Audit and Compliance Level 3 Communication Intermediate
Cyber Risk Management Level 4 Creative Thinking Intermediate
Emerging Technology Synthesis Level 3 Problem Solving Intermediate Skills AND Security Assessment and Testing Level 4 Sense Making Intermediate Competencies Security Strategy Level 4 Teamwork Intermediate
Stakeholder Management Level 3
Test Planning Level 3
Threat Analysis and Defence Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
17 Security Operations Analyst
JOB ROLE DESCRIPTION The Security Operations Analyst performs real-time analysis and trending of security log data from various security devices and systems. He/She maintains data sources feeding the log monitoring system, develops and maintains detection and alerting rules. He responds to user incident reports and evaluates the type and severity of security events. He executes initial triage of incidents to rule out false positives. He documents incidents and develops reports. He identifies recurring security issues and risks and develops mitigation plans and recommends process improvements. He interprets and applies security policies and procedures. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He is diligent and takes an analytical approach to perform real-time analysis. He is skilled in synthesising trends and insights, and is confident in putting forth creative mitigation plans and solutions to security incidents.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Audit and Compliance Level 3 Communication Intermediate
Business Continuity Level 4 Creative Thinking Intermediate
Cyber Incident Management Level 4 Problem Solving Intermediate
Cyber Risk Management Level 4 Sense Making Intermediate
Skills AND Disaster Recovery Management Level 4 Teamwork Intermediate Competencies Security Administration Level 4
Security Programme Management Level 3
Security Strategy Level 4
Stakeholder Management Level 3
Threat Analysis and Defence Level 3
Threat Intelligence and Detection Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
18 Incident Investigator/Forensic Investigator/Threat Investigator
JOB ROLE DESCRIPTION The Incident Investigator/Forensic Investigator/Threat Investigator conducts complex post-incident forensic analysis to investigate causes of intrusion, attack, loss or breach occurring in an organisation. He/She identifies and defines forensic issues and root causes. He develops reports that detail incident timeline, evidence, findings, conclusions and recommendations. He supports the design of a breach notification process after a security incident to minimise damage and downtime when attacks and exploits occur. He selects, tests and deploys security products and collects information about Internet-based criminal activities. He prepares reports, communicates findings to senior stakeholders, and recommends corrective actions to prevent and mitigate internal control failures. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He is detail-oriented and adopts a critical and systematic approach in conducting investigations and analysis. He views issues from multiple perspectives and actively communicates his thoughts and engages with other team members.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Cyber Forensics Level 5 Communication Intermediate
Cyber Incident Management Level 5 Creative Thinking Intermediate
Cyber Risk Management Level 4 Problem Solving Intermediate Skills AND Security Assessment and Testing Level 3 Sense Making Intermediate Competencies Security Strategy Level 4 Teamwork Intermediate
Stakeholder Management Level 3
Threat Analysis and Defence Level 5
Threat Intelligence and Detection Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
19 Security Engineer
JOB ROLE DESCRIPTION The Security Engineer designs, develops and implements secure system architectures. He/She embeds security principles into the design of system architectures to mitigate the risks posed by new technologies and business practices. He designs artefacts, spanning design, development and implementation, into enterprise systems that describe security principles and how they relate to the overall enterprise system architecture. He performs routine activities related to the periodic review and audit activities of infrastructure security systems and maintains documentation of security standards and procedures.
He is structured and systematic in his approach to designing and implementing secure system architectures. He is articulate and works well with his team and other stakeholders to co-create optimal security architectures and systems.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 3 Communication Intermediate
Cyber Risk Management Level 4 Computational Thinking Intermediate
Emerging Technology Synthesis Level 4 Problem Solving Intermediate
Skills AND Infrastructure Design Level 3 Sense Making Intermediate Competencies Security Administration Level 3 Teamwork Intermediate
Security Architecture Level 4
Security Programme Management Level 3
Security Strategy Level 4
Stakeholder Management Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
20 Cyber Risk Manager
JOB ROLE DESCRIPTION The Cyber Risk Manager guides the assessment of information and cyber risks associated with technology initiatives and provides recommendations on control requirements by risk policy and standards. He/She manages and coordinates responses to regulatory inquiries, inspections, audits and monitors remediation of regulatory findings. He oversees the development of reports and implements policies and standards. He manages professional employees and has accountability for the performance and results of a team. He provides security guidance to stakeholders.
He has a sharp, analytical mind and is able to anticipate problems and risks to mitigate them ahead of time. He is an excellent communicator who works well with others and promotes a cooperative working environment and relationships within and beyond his team.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Audit and Compliance Level 5 Communication Advanced
Business Needs Analysis Level 5 Developing People Advanced
Cyber Incident Management Level 3 Problem Solving Advanced
Cyber Risk Management Level 6 Sense Making Advanced
Skills AND Security Administration Level 3 Teamwork Advanced Competencies Security Architecture Level 3
Security Education and Awareness Level 4
Security Governance Level 5
Security Programme Management Level 4
Security Strategy Level 5
Stakeholder Management Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
21 Security Penetration Testing Manager
JOB ROLE DESCRIPTION The Security Penetration Testing Manager plans and oversees the delivery of testing and certification services to determine whether infrastructure components, systems and applications meet confidentiality, integrity, authentication, availability, authorisation and non-repudiation standards. He/She reports on testing outcomes and activities. He provides recommendations and manages stakeholder expectations. He ensures compliance with testing standards, processes and tools and secures appropriate approvals. He develops organisational testing capability and supports knowledge management.
He possesses strong analytical and critical thinking abilities to resolve and advise on highly complex issues, and effectively communicates outcomes to relevant stakeholders. He is adept at managing resources and developing his team of penetration testers.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Audit and Compliance Level 4 Communication Advanced
Cyber Risk Management Level 5 Developing People Advanced
Emerging Technology Synthesis Level 4 Problem Solving Advanced Skills AND Security Assessment and Testing Level 5 Resource Management Advanced Competencies Security Governance Level 5 Sense Making Advanced
Security Strategy Level 5
Stakeholder Management Level 5
Threat Analysis and Defence Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
22 Security Operations Manager
JOB ROLE DESCRIPTION The Security Operations Manager plans and oversees monitoring and maintenance of security operations, and provides direction and leadership to internal resources. He/She provides expertise on security technologies and innovative security concepts, and works toward enhancing the resilience of security operations. He coordinates ongoing reviews of existing security programmes, protocols and planned upgrades. He establishes escalation processes for security incidents and develops contingency plans and disaster recovery procedures. He focuses on policy implementation and control.
He is diligent and watchful in monitoring security operations, systems and activities. He is also a confident leader who develops plans and solutions to address security incidents and also one who has a passion for engaging and developing others in his team.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Audit and Compliance Level 3 Communication Advanced
Business Continuity Level 4 Developing People Advanced
Cyber Incident Management Level 4 Problem Solving Advanced
Cyber Risk Management Level 4 Resource Management Advanced
Disaster Recovery Management Level 5 Sense Making Advanced Skills AND Emerging Technology Synthesis Level 3 Competencies Security Administration Level 4
Security Education and Awareness Level 4
Security Strategy Level 5
Stakeholder Management Level 5
Threat Analysis and Defence Level 5
Threat Intelligence and Detection Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
23 Incident Investigation Manager/Forensic Investigation Manager/Threat Investigation Manager
JOB ROLE DESCRIPTION The Incident Investigation Manager/Forensic Investigation Manager/Threat Investigation Manager plans and oversees the performance of security response via post-incident analysis of intrusion, attack, loss or breach and the identification of root causes. He/She provides guidance on the use of investigation methodology to capture evidence to produce legally defensible results and conclusions. He applies analysis across a variety of data sets to develop knowledge of internal and external information vulnerabilities and to uncover hidden insights, patterns and connections. He proposes mitigation techniques and countermeasures as well as develops cyber security solutions to prevent future attacks. He develops security requirements and standards. He presents threat intelligence reports to senior leaders. He is required to be on standby with on- call availability with varied shifts including nights, weekends and holidays.
He thinks strategically and adopts a forward-looking perspective in anticipating threats and planning pre- or post-incident analysis. He is adept at dealing with complexity, and is an articulate and developmental leader in his team.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Cyber Forensics Level 6 Communication Advanced
Cyber Incident Management Level 6 Developing People Advanced
Cyber Risk Management Level 4 Problem Solving Advanced
Skills AND Security Assessment and Testing Level 4 Resource Management Advanced Competencies Security Governance Level 5 Sense Making Advanced
Security Strategy Level 5
Stakeholder Management Level 5
Threat Analysis and Defence Level 6
Threat Intelligence and Detection Level 6
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
24 Principal Security Engineer/Principal Security Architect
JOB ROLE DESCRIPTION The Principal Security Engineer/ Principal Security Architect leads unique and highly complex projects involving design, development and implementation of secure system architectures. He/She plans and monitors the design of artefacts into enterprise systems that describe security principles and how they relate to the overall enterprise system architecture. He has involvement in the development and application of new solutions in infrastructure security. He recommends and leads the adoption of new technological advances and best practices in infrastructure security systems to mitigate security risks. He identifies and resolves unique and complex issues which have organisation-wide and long-term impact. He mentors and provides technical leadership to the junior staff.
He has a creative and critical mind, and enjoys identifying linkages and interconnections among various parts of a system or architecture. He is a technical expert who should also be people-oriented, consultative, developmental and actively engaging stakeholders to design optimal secure system architectures.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 4 Communication Advanced
Cyber Risk Management Level 5 Creative Thinking Advanced
Emerging Technology Synthesis Level 5 Developing People Advanced
Infrastructure Design Level 4 Problem Solving Advanced
Skills AND Security Administration Level 4 Sense Making Advanced Competencies Security Architecture Level 5
Solution Architecture Level 4
Security Governance Level 4
Security Programme Management Level 4
Security Strategy Level 5
Stakeholder Management Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
25 Chief Information Security Officer
JOB ROLE DESCRIPTION The Chief Information Security Officer develops and drives the vision for the information security function. He/She acts as the authority for the development and enforcement of enterprise security strategy, standards and policies, and has ultimate responsibility for ensuring the protection of corporate information. He guides the design and continuous improvement of the IT security architecture and Cyber Risk Maturity Model that balances business needs with security risks. He advises the board and top executives on all security matters and sets directions for complying with regulatory inquiries, inspections and audits.
He is an inspirational and influential leader, who displays sound judgement and decisiveness in ensuring that corporate information is well protected and secured. He is strategic in his approach toward resource management and capability development among his teams.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Audit and Compliance Level 5 Communication Advanced
Business Continuity Level 4 Leadership Advanced
Business Needs Analysis Level 5 Decision Making Advanced
Business Risk Management Level 4 Developing People Advanced
Cyber Forensics Level 4 Resource Management Advanced
Cyber Incident Management Level 4
Cyber Risk Management Level 6
Disaster Recovery Management Level 6 Skills AND Partnership Management Level 4 Competencies Security Architecture Level 5
Security Assessment and Testing Level 5
Security Education and Awareness Level 5
Security Governance Level 6
Security Programme Management Level 5
Security Strategy Level 6
Stakeholder Management Level 6
Threat Analysis and Defence Level 4
Threat Intelligence and Detection Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
26 Notes
27 Support
JOB ROLES PAGE
Systems Administrator 30
Database Administrator 31
Technical Support Executive 32
IT Auditor 33
Data Centre Engineer 34
Quality Analyst 35
Senior Systems Administrator 36
Senior Database Administrator 37
Support Analyst 38
Senior IT Auditor 39
Senior Data Centre Engineer 40
Quality Engineer 41
Systems Administration Manager 42
Database Administration Manager 43
Support Manager 44
IT Audit Manager 45
Data Centre Manager 46
Senior Quality Engineer 47
Senior IT Operations and Support Manager 48
Quality Manager 49
Head of IT Operations and Support 50
Chief Technology Officer 127
Chief Information Officer 128 Nursing Informatics Applications Specialist
Wong Ching Yee The Farrer Park Company IMPROVING LIVES THROUGH LIFE-LONG LEARNING
Wong Ching Yee used to work in the Chemical Engineering industry and made a mid-career switch to Healthcare nine years ago after completing a Nursing diploma course at Nanyang Polytechnic. She now works as a Nursing Informatics Applications Specialist at Farrer Park Hospital.
This role allows her to integrate her nursing knowledge together with advancements in information technology to improve service quality in her organisation. She provides training and supports doctors and nurses in using the Hospital Electronic Medical Record (EMR) System. She also works with business users in planning and coordinating new enhancements for the hospital’s EMR system. When faced with an operational problem, she acts as a bridge between different stakeholders to find a technological solution.
“There is no perfect solution. Every system has its own limitations. We have to research, think outside the box and explore alternative solutions to make technology work for us,” Ching Yee explains. Besides having hard skills to resolve system issues, having good communication skills will build trust and solid working relationships. “Every system has its own As an advocate for life-long learning, she attends limitations. We have to seminars and workshops to keep abreast of research, think outside the technological trends, and also cross-share knowledge among her peers. She believes Artificial box and explore alternative Intelligence can be deployed in a meaningful way solutions to make technology to improve patient safety and hopes to have an opportunity to work with the technology in future. work for us.” “Career progression is about keeping an open mind in accepting challenges and stepping out of our comfort zones. Skills Framework is a good resource that can help us move out of our comfort zones by expanding our perspectives. Skills Framework features sector information on different industries as well as provides a background to each sector’s desirable skills and initiatives to help progress in one’s career, so we can always be ready to face new challenges,” Ching Yee concludes.
29 Systems Administrator
JOB ROLE DESCRIPTION The Systems Administrator performs routine systems administration-related activities. He/She ensures systems operate in a manner that meets business needs and system improvements are successfully implemented. He assists with implementing remedial actions in the event of system failures or breakdowns. He maximises service uptime, maintains system backups, manages service licensing and maintains security standards. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He exhibits excellent attention to detail and is meticulous in the execution of tasks assigned to him. He has a passion for problem-solving and relishes the opportunity to take on new challenges. He communicates effectively and displays high levels of service standards.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 2 Problem Solving Intermediate
Configuration Tracking Level 1 Sense Making Intermediate
Infrastructure Support Level 2 Decision Making Intermediate
IT Asset Management Level 2 Communication Basic Skills AND Competencies Network Administration and Maintenance Level 2 Service Orientation Basic
Problem Management Level 3
Procurement Level 2
Security Administration Level 2
System Integration Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
30 Database Administrator
JOB ROLE DESCRIPTION The Database Administrator identifies, tests and deploys all database technologies and support tools. He/ She ensures system improvements are successfully implemented and is responsible for verifying that all data that is entered into database meets set standards and requirements as well as installing, configuring and maintaining the database infrastructure within assigned span-of-control. He assists in project planning by establishing work plans, estimates, milestones and schedules. He is required to be on standby with on-call availability.
He exhibits excellent attention to detail and is meticulous in the execution of tasks assigned to him. He has a passion for problem-solving and relishes the opportunity to take on new challenges. He is able to communicate effectively and displays high service level standards.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 2 Problem Solving Intermediate
Configuration Tracking Level 2 Sense Making Intermediate
Data Engineering Level 2 Decision Making Intermediate
Data Migration Level 3 Communication Basic Skills AND Database Administration Level 2 Service Orientation Basic Competencies Infrastructure Support Level 2
IT Asset Management Level 2
Problem Management Level 3
Procurement Level 2
Security Administration Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
31 Technical Support Executive
JOB ROLE DESCRIPTION The Technical Support Executive provides technical support, troubleshoots and resolves simple technical issues, and responds to help requests. He/She identifies and escalates simple issues to a higher level position. He installs computer hardware, repairs software and runs diagnostic programmes. He documents service repairs and trains users as needed. He generates routine reports in the required format and develops an understanding of business needs or technical requirements. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He displays willingness to learn and is committed to provide service level excellence in everything that he does. He is able to articulate effectively and works well within a team.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Support and Enhancement Level 1 Problem Solving Intermediate
Configuration Tracking Level 1 Sense Making Intermediate
Infrastructure Support Level 2 Decision Making Intermediate
Skills AND Network Administration and Maintenance Level 1 Communication Basic Competencies Network Configuration Level 2 Service Orientation Basic
Problem Management Level 3
Security Administration Level 2
Software Testing Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
32 IT Auditor
JOB ROLE DESCRIPTION The IT Auditor, under general supervision carries out routine phases of the systems audit function. He/She audits moderately complex new and existing information systems applications to ensure that appropriate controls exist, that processing is efficient and accurate and that systems and procedures comply with organisational standards. He assists with the analysis of records, systems and processes as well as the preparation of written documentation of work performed and develops reports.
He has a natural ability to process diverse sets of information and see relevant interdependencies and linkages. He is inquisitive and observant when analysing issues, and is able to articulate concepts and ideas effectively.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Audit and Compliance Level 3 Sense Making Intermediate
Skills AND Business Risk Management Level 3 Problem Solving Basic Competencies Programme Management Level 3 Communication Intermediate
Quality Assurance Level 3 Digital Literacy Intermediate
Security Education and Awareness Level 3 Interpersonal Skills Basic
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
33 Data Centre Engineer
JOB ROLE DESCRIPTION The Data Centre Engineer provides data centre systems maintenance and monitoring service and basic support in data centre equipment installation. He/She monitors data volume, maintains internal documentation and performs independent troubleshooting of recurring issues whenever required. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He is inquisitive and displays a positive attitude when facing obstacles. He follows a logical process when making decisions. He is also able to communicate effectively and works well in a team.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Data Centre Facilities Management Level 2 Problem Solving Basic
Data Migration Level 3 Decision Making Basic
Skills AND Infrastructure Support Level 2 Communication Basic Competencies IT Asset Management Level 2 Teamwork Basic
Problem Management Level 3 Digital Literacy Basic
Procurement Level 2
Stakeholder Management Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
34 Quality Analyst
JOB ROLE DESCRIPTION The Quality Analyst works under close supervision and applies knowledge of subject matter in Quality Assurance. He/She performs routine activities related to conducting quality assurance audits and regulatory inspections. He maintains documentation of inspection records.
He is inquisitive and displays a natural inclination for analysis and quality assurance. He is able to articulate effectively and works well in a team.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Quality Assurance Level 3 Problem Solving Basic
Skills AND Quality Engineering Level 3 Communication Basic Competencies Test Planning Level 2 Digital Literacy Intermediate
Teamwork Basic
Decision Making Basic
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
35 Senior Systems Administrator
JOB ROLE DESCRIPTION The Senior Systems Administrator undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of systems performance. He implements systems improvements and instructs other IT staff in the resolution of complex issues. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He is able to quickly and effectively solve issues as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He communicates effectively and displays high level of service standards.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 3 Problem Solving Advanced
Configuration Tracking Level 2 Sense Making Advanced
Infrastructure Support Level 3 Decision Making Advanced
IT Asset Management Level 3 Communication Intermediate
Network Administration and Maintenance Level 3 Teamwork Intermediate
Skills AND Performance Management Level 4 Competencies Problem Management Level 3
Procurement Level 3
Security Administration Level 3
Security Programme Management Level 3
Stakeholder Management Level 3
System Integration Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
36 Senior Database Administrator
JOB ROLE DESCRIPTION The Senior Database Administrator undertakes complex projects requiring additional technical knowledge and makes decisions on ambiguous administrative and support issues. He/She applies highly developed specialist knowledge and skills in database administration. He implements database improvements and is capable of instructing other IT staff in the resolution of most complex issues. He is required to be on standby with on-call availability.
He is able to quickly and effectively solve issues as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He communicates effectively and displays high levels of service standards.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 3 Problem Solving Advanced
Configuration Tracking Level 3 Sense Making Advanced
Data Engineering Level 2 Decision Making Advanced
Data Migration Level 3 Communication Intermediate
Database Administration Level 3 Teamwork Intermediate
Skills AND Infrastructure Support Level 3 Competencies IT Asset Management Level 3
Performance Management Level 4
Problem Management Level 3
Procurement Level 3
Security Administration Level 3
Stakeholder Management Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
37 Support Analyst
JOB ROLE DESCRIPTION The Support Analyst provides technical support to end users on various technical issues and problems relating to hardware and software. He/She responds, documents and resolves service tickets in a timely manner and according to Service Level Agreements. He creates new report templates and formats for new analysis. He interacts with cross-functional teams, understands support requirement, performs ad-hoc root cause analysis, develops checklists for typical problems and defines methods for issue resolution and prevention. He is required to be on standby with on-call availability, varied shifts including nights, weekends and holidays. He understands the service level requirements and strives for continuous service improvement by providing quality technical support to end users.
He is able to identify interdependencies when analysing problems and developing creative solutions. He displays a sound judgement when making decisions and demonstrates initiative when situation calls for action.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Support and Enhancement Level 2 Problem Solving Advanced
Configuration Tracking Level 2 Sense Making Advanced
Infrastructure Support Level 3 Creative Thinking Basic
IT Asset Management Level 3 Decision Making Advanced
Network Administration and Maintenance Level 2 Communication Intermediate Skills AND Network Configuration Level 3 Competencies Performance Management Level 4
Problem Management Level 3
Procurement Level 2
Security Administration Level 2
Software Testing Level 3
System Integration Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
38 Senior IT Auditor
JOB ROLE DESCRIPTION The Senior IT Auditor, under general direction audits the most complex in new and existing information systems applications to ensure that appropriate controls exist, that processing is efficient and accurate and that information systems procedures are in compliance with organisational standards. He/She may also perform work to accomplish investigative and/or advisory services. He analysis records, systems and processes, prepares written documentation of work performed and develops reports. He interviews and advises personnel from lower to upper-level management concerning the work and to convey results.
He is detailed-oriented and is passionate about interpreting data to uncover patterns and trends between various sources of information. He is able to independently drive for resolution of issues, clearly articulate concepts and provide advice to the broader audience.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Audit and Compliance Level 4 Sense Making Intermediate
Business Risk Management Level 4 Problem Solving Basic
IT Standards Level 4 Communication Intermediate
IT Strategy Level 4 Interpersonal Skills Intermediate Skills AND Competencies Programme Management Level 4 Digital Literacy Basic
Quality Assurance Level 4
Security Education and Awareness Level 3
Security Governance Level 4
Stakeholder Management Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
39 Senior Data Centre Engineer
JOB ROLE DESCRIPTION The Senior Data Centre Engineer provides support in data centre equipment installation, logging data on installed corporate server base, developing procedures for server installation, racking, unracking or decommissioning hardware and cable patching from server through to server farm switches. He/She assists in creating reports that will be used for capacity planning in the data centre. He monitors data volume and performs troubleshooting of non-routine or novel issues with little precedence whenever required. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He understands the data centre environment and strives for its continuous improvement. He applies a systematic approach to analyse problems and develop solutions. He displays a sound judgement when making decisions and exhibits initiative when situation calls for action.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 3 Problem Solving Intermediate
Data Centre Facilities Management Level 3 Decision Making Intermediate
Data Migration Level 3 Leadership Basic
Skills AND Infrastructure Support Level 3 Communication Intermediate Competencies IT Asset Management Level 3 Teamwork Intermediate
Problem Management Level 4
Procurement Level 3
Programme Management Level 3
Stakeholder Management Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
40 Quality Engineer
JOB ROLE DESCRIPTION The Quality Engineer applies well developed, proficient knowledge and skills in Quality Assurance. He/ She conducts process and product quality audit to ensure conformance to specifications and recommends corrective actions for unsatisfactory conditions. He focuses on operations that may have a direct impact on outcome and results within operational scope.
He exhibits a keenness for understanding system requirements and specifications. He is detailed in safeguarding quality standards and provides corrective recommendations based on sound judgement. He is effective in communicating his ideas and is able to function well within a team.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Problem Management Level 3 Problem Solving Intermediate
Quality Assurance Level 4 Communication Basic Skills AND Competencies Quality Engineering Level 3 Teamwork Basic
Stakeholder Management Level 2 Decision Making Basic
Test Planning Level 3 Digital Literacy Intermediate
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
41 Systems Administration Manager
JOB ROLE DESCRIPTION The Systems Administration Manager manages the systems administration function and leads the organisation’s system projects and environments. He/She focuses on setting goals and priorities and on mentoring and coordination as well as providing technical leadership. He plans and oversees systems upgrades and migrations and ensures systems are up-to-date with the latest patches and are coherent across the organisation. He directs the development and maintenance of technical documentation.
He possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals. He is able to address multi-faceted issues effectively and in a collaborative manner including across departments.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Continuity Level 4 Leadership Intermediate
Business Needs Analysis Level 4 Resource Management Basic
Emerging Technology Synthesis Level 4 Teamwork Intermediate
IT Standards Level 4 Communication Advanced
Skills AND IT Strategy Level 4 Creative Thinking Intermediate Competencies Procurement Level 4
Programme Management Level 4
Security Programme Management Level 4
Stakeholder Management Level 4
System Integration Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
42 Database Administration Manager
JOB ROLE DESCRIPTION The Database Administration Manager manages the database administration function and leads the organisation’s database projects, environments and systems. He/She focuses on setting goals and priorities and on mentoring and coordination as well as providing technical leadership. He plans and oversees database upgrades and migrations and ensures systems are up-to-date with the latest patches and are coherent across the organisation. He directs the development and maintenance of technical documentation as well as training of users, as and when required.
He possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals. He is able to address multi-faceted issues effectively and in a collaborative manner including across departments.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Continuity Level 4 Leadership Intermediate
Business Needs Analysis Level 4 Resource Management Basic
Emerging Technology Synthesis Level 3 Teamwork Intermediate
Data Engineering Level 3 Communication Advanced
Data Governance Level 4 Creative Thinking Intermediate
Data Migration Level 4 Skills AND Competencies Database Administration Level 4
IT Standards Level 4
Performance Management Level 5
Procurement Level 4
Programme Management Level 4
Security Administration Level 4
Stakeholder Management Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
43 Support Manager
JOB ROLE DESCRIPTION The Support Manager manages the IT support function. He provides management to a group of IT professional and support staff and focuses on setting goals and priorities. He/She plans and directs the information processing activities of the organisation and coordinates the effective design, implementation and operation of management information systems and applications. He oversees the maintenance and upgrading of support systems and conducts on-site training to promote efficient operations.
He possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals. He is able to address multi-faceted issues effectively and in a collaborative manner including across departments.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Support and Enhancement Level 3 Leadership Intermediate
Business Continuity Level 4 Resource Management Basic
Disaster Recovery Management Level 4 Teamwork Advanced
Skills AND Emerging Technology Synthesis Level 4 Communication Advanced Competencies IT Standards Level 4 Creative Thinking Intermediate
Procurement Level 4
Quality Standards Level 4
Security Administration Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
44 IT Audit Manager
JOB ROLE DESCRIPTION The IT Audit Manager develops the IT Audit framework and manages all activities relating to the audit of information systems and procedures. He/She develops information systems audit plans and control guidelines. He selects and trains audit personnel, assigns work to personnel and directs their activities. He reviews and evaluates work and prepares performance reports. He confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods. He consults with and advises senior leaders regarding internal controls and security procedures, prepares activity and progress reports relating to the information systems audit function.
He possesses strong leadership and communication abilities and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals. He has a deep understanding of the environment in which systems operate and is able to advise and influence key stakeholders.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Audit and Compliance Level 5 Decision Making Advanced
Business Risk Management Level 5 Problem Solving Intermediate
IT Governance Level 4 Sense Making Intermediate
IT Standards Level 4 Communication Advanced Skills AND IT Strategy Level 4 Interpersonal Skills Advanced Competencies Programme Management Level 5
Quality Assurance Level 5
Security Education and Awareness Level 4
Security Governance Level 4
Stakeholder Management Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
45 Data Centre Manager
JOB ROLE DESCRIPTION The Data Centre Manager oversees the day-to-day operations at data centre. He/She plans, directs, supervises and evaluates work flow and sets standards for systems and processes. He coordinates work activities to achieve operational efficiency to meet requirements, recognises and recommends operational improvements. He manages engineers as well as database team to provide support and troubleshooting. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals. He is able to address multi-faceted issues effectively and in a collaborative manner including across departments.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Continuity Level 4 Problem Solving Advanced
Business Needs Analysis Level 4 Decision Making Intermediate
Data Centre Facilities Management Level 4 Leadership Intermediate
Data Migration Level 4 Communication Advanced
Disaster Recovery Management Level 4 Teamwork Intermediate
Infrastructure Support Level 4 Skills AND Competencies IT Asset Management Level 4
Performance Management Level 4
Problem Management Level 5
Procurement Level 4
Programme Management Level 4
Stakeholder Management Level 4
Sustainability Management Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
46 Senior Quality Engineer
JOB ROLE DESCRIPTION The Senior Quality Engineer applies highly developed, proficient knowledge and skills in Quality Assurance. He/She will be involved in establishing quantitative measurements and techniques for measuring quality. He possesses expertise in external standards for quality in the organisation’s industry field. He interacts with internal and external stakeholders as and when required. He may instruct and coach other professionals.
He uses sound judgement and creative thinking to drive development and implementation of appropriate measurement methods and techniques to be used in systems testing and resolution of any issues that might arise. He is able to lead and align the team behind common objectives and priorities.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Risk Management Level 4 Problem Solving Intermediate
Performance Management Level 4 Leadership Basic
Problem Management Level 4 Decision Making Intermediate Skills AND Quality Assurance Level 4 Teamwork Intermediate Competencies Quality Engineering Level 4 Communication Intermediate
Quality Standards Level 4
Stakeholder Management Level 3
Test Planning Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
47 Senior IT Operations And Support Manager
JOB ROLE DESCRIPTION The Senior IT Operations and Support Manager manages systems and database administration and help desk function. He/She focuses on strategic and policy development aspects that will have medium-term consequences on the operation of the function and impact elements of organisation performance. He focuses on setting goals and priorities, allocates accountability among staff, manages the career development of others, liaises with professional staff and other managers, advises the business on technology-related issues and engages in medium-term planning.
He possesses an end-to-end understanding of an organisation’s system environment and its critical elements that need to be actively managed to ensure service levels are met. He is a driven leader, able to align the team behind strategic business priorities and to motivate key stakeholders to strive for continuous improvement at all levels.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Continuity Level 5 Leadership Advanced
Business Needs Analysis Level 4 Communication Advanced
Database Administration Level 5 Creative Thinking Advanced
Disaster Recovery Management Level 5 Developing People Advanced
Infrastructure Strategy Level 4 Transdisciplinary Thinking Advanced Skills AND Competencies IT Strategy Level 4
Problem Management Level 4
Procurement Level 4
Stakeholder Management Level 4
Sustainability Management Level 4
System Integration Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
48 Quality Manager
JOB ROLE DESCRIPTION The Quality Manager plans and manages the implementation of quality assurance activities and ensures adequate testing and inspections before implementation. He/She oversees the quality assurance function and has short-term operational and tactical responsibilities. He focuses on setting goals and priorities and on mentoring and coordination of effort as well as providing technical leadership. He focuses on policy and strategy implementation and control.
He possesses strong leadership and communication abilities and is proficient in setting realistic goals and implementing appropriate plans to guide the team towards achieving those goals. He is able to address multi- faceted issues effectively and in a collaborative manner across departments.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Risk Management Level 4 Leadership Intermediate
Performance Management Level 5 Communication Advanced
Problem Management Level 5 Teamwork Advanced
Skills AND Programme Management Level 5 Decision Making Intermediate Competencies Quality Assurance Level 5 Problem Solving Advanced
Quality Engineering Level 5
Quality Standards Level 5
Stakeholder Management Level 4
Test Planning Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
49 Head Of IT Operations And Support
JOB ROLE DESCRIPTION The Head of IT Operations and Support drives the vision and strategy for the IT Operations and Support function. He/She sets the direction for systems and database administration, day-to-day IT Support and operations, data centre operations and system and quality assurance through the delivery of services as per business requirements; controls costs and manages vendors. He ensures compliance with organisation’s quality standards, international standards and government regulations. He is an energetic leader with the commitment to drive large teams toward achieving service level excellence.
He is effective in setting direction aligned to the strategic positioning of the business and the IT function overall. He is able to impress upon the team the need to continuously improve service levels and increase efficiencies.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Continuity Level 5 Leadership Advanced
Business Needs Analysis Level 5 Communication Advanced
Change Management Level 5 Decision Making Advanced
Contract Management Level 5 Problem Solving Advanced
Data Centre Facilities Management Level 5 Developing People Advanced
Database Administration Level 5
Disaster Recovery Management Level 5
Infrastructure Strategy Level 5
Infrastructure Support Level 4
IT Asset Management Level 4 Skills AND Competencies IT Governance Level 5
IT Standards Level 6
IT Strategy Level 5
Partnership Management Level 5
Performance Management Level 6
Procurement Level 5
Programme Management Level 5
Quality Standards Level 5
Stakeholder Management Level 5
Sustainability Management Level 5
System Integration Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
50 Notes
51 Infrastructure
JOB ROLES PAGE
Infrastructure Executive 54
Senior Infrastructure Executive 55
Senior Planning and Design Engineer 56
Cloud Engineer 57
Infrastructure Engineer 58
Senior Cloud Engineer 59
Senior Infrastructure Engineer 60
Principal Planning and Design Architect 61
Principal Cloud Architect 62
Infrastructure Manager 63
Senior Infrastructure Architect 64
Head of Infrastructure 65
Chief Technology Officer 127
Chief Information Officer 128
Chief Digital Officer 129 Planning Manager
Marcus Su Singtel PASSION FOR PROBLEM-SOLVING
Marcus Su’s passion for the ICT industry began 10 years ago when he was first introduced to programming. “I felt a sense of achievement every time I was able to solve programming problems,” he explains.
With that passion, Marcus was determined to develop a career where he could solve real-world problems with technology. He decided to join Singtel as he felt working for the multi-national company would allow him to gain a global perspective, and at the same time, contribute to a home-grown corporation.
As Planning Manager, Marcus’s responsibilities include infrastructure capacity planning and project management for the deployment of technologies such as location-based services and big data analytics solutions. He is the bridge between the commercial and technical areas, translating business needs into technical specifications to support the implementation of new and existing services. Marcus believes a passion for technology and good communication skills are crucial for this role.
“We need to understand how to apply evolving technologies and communicate with colleagues across product development, marketing, engineering, and procurement as well as external vendors involved in a project. New technology is “The Skills Framework emerging more rapidly than before and driving fast- paced industry developments, so it’s also important complements the support for us to stay up-to-date with the latest changes,” provided by HR and mentoring Marcus says. This is where the Skills Framework can from my managers, in helping be useful in identifying emerging trends in the sector. me achieve my career goals.” Learning has been a constant in Marcus’s career journey. He credits the technical and soft skills training provided by Human Resources (HR), on- the-job training as well as mentoring from senior colleagues for helping him grow in his role.
Marcus believes the Skills Framework is a useful tool as well. “It enables professionals like me to understand the scope and skillset required of a particular career path. This complements the support provided by HR and mentoring from my managers, in helping me achieve my career goals,” he says.
Marcus aims to take up more leadership roles and people management responsibilities. He is now providing guidance to junior colleagues, and looks forward to upgrading his skills in some areas highlighted as emerging trends and learning from others in the future.
53 Infrastructure Executive
JOB ROLE DESCRIPTION The Infrastructure Executive performs routine infrastructure operations and maintenance activities. He/ She assists with monitoring infrastructure performance. He checks for problems in existing systems and modifies work processes by following defined procedures, processes and quality standards. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He is vigilant and proactive when monitoring systems and addressing queries or issues that may arise. He enjoys analysing problems and understanding the cause of the incidents, and strives to provide support in the development of feasible solutions within a team environment.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Cyber Incident Management Level 2 Problem Solving Basic
Skills AND Infrastructure Deployment Level 1 Teamwork Basic Competencies Infrastructure Support Level 1 Service Orientation Basic
Network Administration and Maintenance Level 1 Sense Making Basic
Network Configuration Level 2 Lifelong Learning Basic
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
54 Senior Infrastructure Executive
JOB ROLE DESCRIPTION The Senior Infrastructure Executive assists with infrastructure planning, design, operations and maintenance. He/She assists with technical infrastructure performance analysis to identify problems and risks, makes improvement recommendations and supports the implementation of preventive solutions. He follows procedures, processes and quality standards and takes appropriate corrective actions in response to readily identifiable infrastructure problems and incident. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He displays a natural curiosity for investigating issues and applying an analytical approach to solutions development and implementation. He possesses high service standards and communicates key infrastructure changes to stakeholders and management effectively.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Cyber Incident Management Level 2 Problem Solving Basic
Infrastructure Deployment Level 2 Teamwork Basic
Skills AND Infrastructure Design Level 3 Service Orientation Basic Competencies Infrastructure Support Level 2 Sense Making Basic
Network Administration and Maintenance Level 2 Lifelong Learning Basic
Network Configuration Level 2
Problem Management Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
55 Senior Planning and Design Engineer
JOB ROLE DESCRIPTION The Senior Planning and Design Engineer supports the planning, design and integration of infrastructure, makes recommendations related to infrastructure architecture, evaluation of hardware and software products and problem resolution. He/She may lead projects that require providing team members with instruction, guidance and advice. He works with engineers and third parties on implementing infrastructure enhancement plans. He assists the preparation of installation guides and instructions.
He is able to see connections between infrastructure components and designs infrastructure systems in order to address multi-faceted issues effectively and innovatively. He is a capable communicator and takes a keen interest in developing others.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 3 Transdisciplinary Thinking Intermediate
Business Risk Management Level 3 Problem Solving Advanced
Disaster Recovery Management Level 4 Communication Advanced
Emerging Technology Synthesis Level 3 Creative Thinking Intermediate
Infrastructure Design Level 4 Computational Thinking Intermediate
Infrastructure Strategy Level 4
Skills AND Infrastructure Support Level 3 Competencies IT Asset Management Level 4
Network Configuration Level 3
Performance Management Level 4
Problem Management Level 4
Programme Management Level 4
Stakeholder Management Level 3
System Integration Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
56 Cloud Engineer
JOB ROLE DESCRIPTION The Cloud Engineer deploys and configures solutions in the cloud. He/She automates cloud operations, develops infrastructure automation scripts and participates in the continuous improvement of cloud solutions. He participates in the specification, setup and runs Proof of Concepts (PoC) and demonstrations. He defines and deploys monitoring, metrics, and logging systems. He administers and maintains servers across virtual platforms and leverages open source solutions to automate tasks. He creates and improves procedures and authors technical documentation to enable self-service for most operational tasks.
He is meticulous in his approach, possesses inventiveness and attention to detail that aids in the development of solutions. He has the ability to understand the business requirements and propose affordable and feasible solutions.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 3 Communication Intermediate
Contract Management Level 3 Problem Solving Intermediate
Emerging Technology Synthesis Level 3 Decision Making Intermediate
Infrastructure Deployment Level 3 Digital Literacy Advanced
Infrastructure Design Level 3 Creative Thinking Basic
Skills AND Infrastructure Support Level 3 Competencies Network Administration and Maintenance Level 2
Network Configuration Level 2
Problem Management Level 3
Solution Architecture Level 4
Stakeholder Management Level 3
System Integration Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
57 Infrastructure Engineer
JOB ROLE DESCRIPTION The Infrastructure Engineer focuses on delivering stable, efficient and reliable infrastructure operations through day-to-day performance monitoring and maintenance. He/She supports the design, testing and implementation of routine installations of hardware including computers, network components and multi- functional devices and maintains infrastructure system analysis and reporting tools. He may lead important projects that require providing team members with instructions, guidance and advice. He resolves complex issues and conducts fault analysis. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He possesses a natural knack for investigating infrastructure related issues while taking a methodical approach towards performance monitoring. He maintains high standards of customer service and works well with his team to resolve complex issues.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Cyber Incident Management Level 3 Problem Solving Intermediate
Infrastructure Deployment Level 3 Teamwork Basic
Infrastructure Design Level 3 Service Orientation Basic
Infrastructure Support Level 3 Sense Making Basic Skills AND Network Administration and Maintenance Level 3 Lifelong Learning Basic Competencies Network Configuration Level 3
Problem Management Level 3
Programme Management Level 3
Quality Engineering Level 3
System Integration Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
58 Senior Cloud Engineer
JOB ROLE DESCRIPTION The Senior Cloud Engineer applies extensive technical knowledge of cloud technology and infrastructure to develop and deploy hybrid/multi-cloud solutions aligned with business objectives and security requirements. He/She plans and executes migration of infrastructure from on premise servers to the cloud and implements security controls. He builds and maintains auditing and reporting tools that provide information on the current and historical status of infrastructure. He develops Proof of Concept (PoC) and performs production engagements on the demo cloud. He monitors the performance.
He is a creative and comfortable in dealing with the diversity of tasks. He ensures that the proposed solution is feasible from multiple perspectives in the areas of ease of migration, affordability and security.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Innovation Level 4 Problem Solving Advanced
Business Needs Analysis Level 3 Communication Advanced
Change Management Level 3 Decision Making Advanced
Contract Management Level 4 Transdisciplinary Thinking Basic
Emerging Technology Synthesis Level 4 Creative Thinking Intermediate
Infrastructure Deployment Level 4
Infrastructure Design Level 4 Skills AND Competencies Infrastructure Support Level 4
Network Administration and Maintenance Level 2
Network Configuration Level 2
Performance Management Level 4
Problem Management Level 4
Solution Architecture Level 4
Stakeholder Management Level 3
System Integration Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
59 Senior Infrastructure Engineer
JOB ROLE DESCRIPTION The Senior Infrastructure Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritises and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. He identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes. He anticipates internal and/or external business challenges and/or regulatory issues and recommends improvements. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He applies a critical and analytical approach to resolving technical problems. He works well with his team and is able to guide them to ensure infrastructure projects are well implemented.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Cyber Incident Management Level 3 Problem Solving Intermediate
Disaster Recovery Management Level 4 Teamwork Intermediate
Infrastructure Deployment Level 4 Service Orientation Intermediate
Infrastructure Design Level 4 Sense Making Intermediate
Infrastructure Support Level 3 Developing People Basic Skills AND Network Administration and Maintenance Level 3 Competencies Network Configuration Level 3
Performance Management Level 4
Problem Management Level 4
Programme Management Level 4
Quality Engineering Level 4
System Integration Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
60 Principal Planning and Design Architect
JOB ROLE DESCRIPTION The Principal Planning and Design Architect plans and designs infrastructure systems. He/She leads high impact projects, coordinates and manages resources and applies the necessary tools and engineering principles to create and design the infrastructure in accordance with approved guidelines. He prepares detailed architectural and installation plans, performs technical evaluation of software, hardware and systems, and recommends improvements as needed.
He is able to see connections between infrastructure components and propose innovative infrastructure solutions. He adopts an analytical approach when preparing plans and recommendations for improvements and has the ability to influence stakeholders.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Innovation Level 4 Transdisciplinary Thinking Advanced
Business Needs Analysis Level 4 Problem Solving Advanced
Business Risk Management Level 4 Communication Advanced
Disaster Recovery Management Level 5 Creative Thinking Intermediate
Emerging Technology Synthesis Level 4 Computational Thinking Intermediate
Infrastructure Design Level 5
Infrastructure Strategy Level 4
Skills AND Infrastructure Support Level 4 Competencies IT Asset Management Level 4
Network Configuration Level 4
Performance Management Level 4
Problem Management Level 4
Programme Management Level 5
Security Architecture Level 4
Stakeholder Management Level 4
System Integration Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
61 Principal Cloud Architect
JOB ROLE DESCRIPTION The Principal Cloud Architect defines, designs, develops and releases cloud-based infrastructure solutions. He/She manages transformational journeys towards the use of cloud-based technology and liaises with the business throughout the request-delivery-support life cycle acting as the technical interface and solution delivery owner. He oversees scripting for automation and software deployment and recommends improvements to increase performance and scalability. He analysis the usage to identify opportunities for optimising the cost of cloud services.
He has a creative and critical mind, enjoys identifying linkages and interconnections among various parts of a system or architecture. He is a technical expert who is people-oriented, consultative and is able to actively engage stakeholders in designing optimal architectures.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Innovation Level 5 Communication Advanced
Business Needs Analysis Level 4 Creative Thinking Advanced
Business Process Re-engineering Level 4 Decision Making Advanced
Change Management Level 4 Transdisciplinary Thinking Intermediate
Contract Management Level 5 Problem Solving Advanced
Emerging Technology Synthesis Level 4
Infrastructure Deployment Level 4
Infrastructure Design Level 5 Skills AND Competencies Infrastructure Strategy Level 4
IT Strategy Level 4
Network Configuration Level 2
Performance Management Level 4
Problem Management Level 4
Security Architecture Level 4
Solution Architecture Level 5
Stakeholder Management Level 4
System Integration Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
62 Infrastructure Manager
JOB ROLE DESCRIPTION The Infrastructure Manager drives the implementation of strategy for infrastructure operations and maintenance to ensure availability of stable and secure systems. He/She manages project resource allocation and develops infrastructure implementation, operations and maintenance engineers; scopes out policies and sets performance expectations. He identifies problems and presents new methodologies and/or solutions to key stakeholders to enhance and improve the delivery of infrastructure operations and maintenance services.
He is able to address multi-faceted issues effectively to ensure systems are stable and secure. He adopts a methodical approach to managing project resources and communicates well to his team and key stakeholders on the solutions developed.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Audit and Compliance Level 4 Leadership Intermediate
Business Innovation Level 5 Problem Solving Intermediate
Business Needs Analysis Level 5 Resource Management Intermediate
Business Risk Management Level 4 Developing People Intermediate
Disaster Recovery Management Level 5 Communication Intermediate
Emerging Technology Synthesis Level 4
Infrastructure Deployment Level 4
Infrastructure Design Level 4
Infrastructure Strategy Level 5 Skills AND Competencies Infrastructure Support Level 4
Network Administration and Maintenance Level 4
Performance Management Level 5
Portfolio Management Level 4
Problem Management Level 5
Programme Management Level 5
Quality Engineering Level 5
Stakeholder Management Level 5
Sustainability Management Level 4
System Integration Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
63 Senior Infrastructure Architect
JOB ROLE DESCRIPTION The Senior Infrastructure Architect provides the highest level of technical advice to senior leaders in the area of infrastructure planning & design. He/She takes ownership for multiple large-scale infrastructure projects to ensure alignment with security standards, performance optimisation and scalability needs of the enterprise. He reviews internal and external infrastructure requirements, conducts technology evaluation and testing, and develops guidelines for implementation.
He adopts an analytical approach to developing innovative infrastructure design that meets business requirements. He possesses knowledge in multiple/diverse areas and is able to present ideas and influence stakeholders.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Continuity Level 4 Transdisciplinary Thinking Advanced
Business Needs Analysis Level 4 Digital Literacy Advanced
Business Risk Management Level 4 Creative Thinking Intermediate
Cyber Incident Management Level 4 Communication Intermediate
Disaster Recovery Management Level 5 Teamwork Intermediate
Emerging Technology Synthesis Level 4
Infrastructure Deployment Level 4 Skills AND Infrastructure Support Level 4 Competencies Network Administration and Maintenance Level 4
Network Configuration Level 4
Performance Management Level 4
Problem Management Level 5
Programme Management Level 5
Security Architecture Level 4
Sustainability Management Level 4
System Integration Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
64 Head of Infrastructure
JOB ROLE DESCRIPTION The Head of Infrastructure provides direction for the design, implementation and maintenance of the physical and/or virtual infrastructure. He/She develops and implements operating policies, strategies and tactics. He sets the direction for the methodologies, tools and frameworks used in the infrastructure design and builds a strong partnership with key stakeholders from a strategic and operational perspective to ensure alignment with business requirements and expectations.
He is a strong leader, with a broad sense of perspective and the ability to influence key internal and external stakeholders. He is strategic in his approach to managing resources and developing capabilities within the team.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Audit and Compliance Level 5 Leadership Advanced
Business Innovation Level 6 Creative Thinking Advanced
Business Needs Analysis Level 5 Decision Making Advanced
Business Risk Management Level 5 Service Orientation Advanced
Cyber Risk Management Level 5 Communication Advanced
Disaster Recovery Management Level 6
Emerging Technology Synthesis Level 5
Infrastructure Strategy Level 6
IT Governance Level 5
Skills AND IT Standards Level 5 Competencies IT Strategy Level 5
Partnership Management Level 5
Performance Management Level 6
Portfolio Management Level 5
Programme Management Level 6
Quality Standards Level 5
Security Architecture Level 5
Stakeholder Management Level 5
Sustainability Management Level 5
System Integration Level 6
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
65 Data
JOB ROLES PAGE
Data Analyst 68
Data Engineer 69
Business Intelligence Manager 70
Senior Data Engineer 71
Data Scientist 72
Information Architect 73
Senior Data Scientist 74
Business Intelligence Director 75
Chief Data Scientist 76 Regional Marketing Analyst
Vicnan Pannirselvam Uber FINDING IMPACTFUL SOLUTIONS
Vicnan Pannirselvam’s background is rather unconventional for a data specialist. He was trained in media and communications, then studied philosophy, politics and economics. At the root of it all, however, was an immense love for solving problems. Being a data specialist gives him interesting problems to tackle, and allows him to develop impactful solutions.
As Regional Marketing Analyst in Uber, Vicnan is part of the central analytics and data science team that serves the needs of the APAC (North Asia, Southeast Asia, Australia, and New Zealand) markets. His team builds the analysis and models to help in making strategic and operational decisions while adding to Uber’s collective knowledge. He also supports the regional brand and campaigns team for marketing activities.
For Vicnan, staying curious and having great pride in one’s work is key. “The role sometimes feels like being a detective – sorting through immense amounts of data to get at the root of the situation. Being curious keeps it from being a chore. Pride means that you’ll equip yourself with the skills needed to do the job well – there’s always something new to learn, and you’ll push yourself to learn it,” he says.
This hunger to learn is evident in his desire to pick up “The Skills Framework is new skills. Using his SkillsFuture credits, he recently completed a Coursera certificate in Data Science at really helpful to see where Scale and is currently pursuing a part-time Masters the possibilities lie ahead, degree in Systems Thinking. This is the same drive he thinks new entrants in the industry should possess. especially in such a nascent His advice to them: “Just dive into it. It isn’t as profession.” inaccessible as it seems – resources are everywhere for you to learn, especially in Singapore. That’s how I got started!”
Vicnan feels the Skills Framework can provide guidance on career progression. “It’s really helpful to see where the possibilities lie ahead, especially in such a nascent profession. I can look ahead to see what the future could hold, and what skills would be useful to make professional moves.”
67 Data Analyst
JOB ROLE DESCRIPTION The Data Analyst blends historical data from available industry reports, public information, field reports or purchased sources and performs analysis to support business and product decisions. He/She uses development tools to generate reports, dashboards and analytical solutions according to business rules and specifications. He leads important projects and coordinates with internal teams to develop projection on the outcome of implementing certain business strategies that result in actionable insights.
He enjoys working with data and displays willingness to learn. He adopts an analytical approach to solving problems and displays confidence when communicating ideas.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Analytics and Computational Modelling Level 3 Communication Intermediate
Business Needs Analysis Level 3 Computational Thinking Basic Skills AND Data Engineering Level 4 Lifelong Learning Intermediate Competencies Data Strategy Level 4 Problem Solving Basic
Data Visualisation Level 3 Sense Making Intermediate
Stakeholder Management Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
68 Data Engineer
JOB ROLE DESCRIPTION The Data Engineer supports the design, implementation and maintenance of data flow channels and data processing systems that support the collection, storage, batch and real-time processing, and analysis of information in a scalable, repeatable and secure manner. He/She focuses on defining optimal solutions to data collection, processing and warehousing. He designs, codes and tests data systems and works on implementing those into the internal infrastructure. He focuses on collecting, parsing, managing, analysing and visualising large sets of data to turn information into insights accessible through multiple platforms.
He is passionate about numbers and works with large data sets. He has a keenness for understanding business processes and resolving challenges in order to provide solutions with the help of clean and interlinked databases and architectures.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Analytics and Computational Modelling Level 3 Transdisciplinary Thinking Basic
Business Needs Analysis Level 3 Interpersonal Skills Basic
Data Design Level 4 Sense Making Intermediate
Data Engineering Level 3 Problem Solving Intermediate Skills AND Data Migration Level 3 Creative Thinking Intermediate Competencies Data Visualisation Level 3
Database Administration Level 3
Emerging Technology Synthesis Level 3
Security Education and Awareness Level 3
System Integration Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
69 Business Intelligence Manager
JOB ROLE DESCRIPTION The Business Intelligence (BI) Manager identifies and translates market opportunities into actionable recommendations for the organisation. He/She supervises professionals in gathering and analysing business intelligence data to help make informed business decisions. He manages the timely reporting of data analysis outcomes and effectively communicates findings, insights and recommendations to business leaders. He develops data and/or information quality metrics and researches new technology and develops business cases to support enterprise wide business intelligence solutions.
He has a deep passion for analysing and resolving complex problems through a systematic approach. He displays an intellectual curiosity as well as the capability to engage with stakeholders to understand business issues.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Analytics and Computational Modelling Level 4 Communication Advanced
Business Innovation Level 5 Computational Thinking Intermediate
Business Needs Analysis Level 5 Lifelong Learning Intermediate
Data Governance Level 4 Problem Solving Advanced Skills AND Competencies Data Strategy Level 5 Resource Management Intermediate
Data Visualisation Level 4
Enterprise Architecture Level 4
Programme Management Level 5
Stakeholder Management Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
70 Senior Data Engineer
JOB ROLE DESCRIPTION The Senior Data Engineer designs, implements and oversees maintenance of data flow channels and data processing systems that support the collection, storage, batch and real-time processing, and analysis of information from structured and unstructured sources in a scalable, repeatable and secure manner. He/She assists data scientists with the extraction of valuable insights from data sets to derive valuable and actionable insights and recommendations that support business requirements. He involves in rollouts, upgrades, implementation and release of data system changes as required for streamlining of internal practices.
He possesses natural inclination for understanding business processes and relevant data requirements. He easily builds rapport with others and is able to put forth his ideas and recommendations in a persuasive manner, to influence stakeholders and decisions.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Analytics and Computational Modelling Level 4 Transdisciplinary Thinking Intermediate
Business Needs Analysis Level 4 Creative Thinking Intermediate
Change Management Level 4 Interpersonal Skills Intermediate
Data Design Level 5 Leadership Intermediate
Data Engineering Level 4 Resource Management Basic
Data Governance Level 4
Data Migration Level 4 Skills AND Competencies Data Strategy Level 4 Data Visualisation Level 4
Database Administration Level 4
Emerging Technology Synthesis Level 4
Performance Management Level 5
Programme Management Level 4
Stakeholder Management Level 4
System Integration Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
71 Data Scientist
JOB ROLE DESCRIPTION The Data Scientist analysis data through application of scientific methods and data-discovery tools. He integrates and prepares large and varied datasets, and models complex business problems. He/She discovers business insights and identifies opportunities through the use of statistical, algorithmic, mining and visualisation techniques. He assists with architecting specialised database and computing environments, developing methodologies, performing analysis, summarising results and developing conclusions . He possesses a combination of analytic, machine learning, data mining and statistical skills as well as experience with algorithms and coding.
He has a deep passion for analysing and resolving complex business problems. He displays an intellectual curiosity about the business needs as well as the capability to engage with stakeholders to understand business issues.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Analytics and Computational Modelling Level 4 Transdisciplinary Thinking Basic
Business Needs Analysis Level 4 Interpersonal Skills Basic
Data Design Level 4 Sense Making Intermediate
Data Governance Level 4 Problem Solving Intermediate
Skills AND Data Strategy Level 4 Creative Thinking Intermediate Competencies Data Visualisation Level 4
Emerging Technology Synthesis Level 3
Programme Management Level 3
Solution Architecture Level 4
Stakeholder Management Level 3
Test Planning Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
72 Information Architect
JOB ROLE DESCRIPTION The Information Architect designs systems to facilitate access to and finding of information. He/She plans, designs, develops and tests internal information-delivery solutions and data models with the focus on providing a positive user experience. He works with end users to specify requirements, create and implement designs to meet internal and client-facing objectives. He develops information management standards and practices.
He integrates diverse needs and perspectives from internal and external clients, possesses a creative mind to develop new and fresh ideas and solutions. He possesses strong leadership and communication abilities and is able to influence key stakeholders and clients he interfaces with.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 5 Transdisciplinary Thinking Intermediate
Data Design Level 5 Creative Thinking Intermediate
Data Engineering Level 4 Interpersonal Skills Intermediate
Data Governance Level 4 Leadership Intermediate
Data Migration Level 4 Resource Management Basic
Data Strategy Level 4 Skills AND Competencies Data Visualisation Level 5
Database Administration Level 5
Enterprise Architecture Level 4
Programme Management Level 5
Security Architecture Level 5
Solution Architecture Level 5
Stakeholder Management Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
73 Senior Data Scientist
JOB ROLE DESCRIPTION The Senior Data Scientist plans and leads the development of new data analytic techniques, methodologies and analytical solutions from design through to implementation, prototyping and testing. He/She identifies and develops core data science components for the delivery of projects, architects specialised database and computing environments, explores and visualises complex data set to provide incremental business value. He builds data manipulation and data processing tools, creates models and algorithms, proposes and adopts new technologies. He provides technical input to client proposals and commercial activities. He guides and mentors lower-level team members.
He has the ability to adopt a broader perspective and display analytical thinking to identify connections between concepts. He is able to influence key stakeholders and spearhead a data-driven approach to resolve business issues.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Analytics and Computational Modelling Level 5 Transdisciplinary Thinking Intermediate
Business Innovation Level 4 Creative Thinking Intermediate
Business Needs Analysis Level 4 Interpersonal Skills Intermediate
Data Design Level 5 Leadership Intermediate
Data Governance Level 5 Resource Management Basic Skills AND Data Strategy Level 5 Competencies Data Visualisation Level 5
Emerging Technology Synthesis Level 4
Programme Management Level 4
Solution Architecture Level 5
Stakeholder Management Level 4
Test Planning Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
74 Business Intelligence Director
JOB ROLE DESCRIPTION The Business Intelligence (BI) Director sets the strategy, vision and policy for managing the day-to-day strategic and tactical operations of the BI teams. He/She holds responsibilities associated with historical data sourcing and preparation, data storage, reporting, analytics, data exploration and information delivery. He works with senior management to understand and prioritise data and information requirements. He oversees the development of testing methodology and criteria, standards, policies and procedures for the structure and attributes of the business intelligence tools and systems. He oversees budgeting and planning.
He has the ability to adopt a broader perspective and display analytical thinking for BI solutions. He is able to influence key stakeholders and spearhead a data driven approach to resolve business issues.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Analytics and Computational Modelling Level 5 Communication Advanced
Business Innovation Level 6 Computational Thinking Advanced
Business Needs Analysis Level 5 Developing People Advanced
Data Governance Level 5 Global Mindset Advanced Skills AND Competencies Data Strategy Level 6 Resource Management Advanced
Data Visualisation Level 5
Emerging Technology Synthesis Level 5
Programme Management Level 6
Stakeholder Management Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
75 Chief Data Scientist
JOB ROLE DESCRIPTION The Chief Data Scientist oversees the overall data management within an organisation and possesses the capability to make breakthroughs in deriving business value out of data. He/She drives the development and adoption of analytical techniques to create data solutions that can scale to volume, velocity and variety of data according to the needs of the business. He acts as a data science evangelist and educates senior leaders on benefits of data. He uses data to determine how it can be used to inform strategy decisions and be integrated into a larger vision of the organisation. He develops actionable recommendations, champions change and encourages stakeholders to adopt a data-driven approach to problem-solving. He develops internal data science talent and data policies.
He has the ability to adopt a broader perspective and display analytical thinking. He is able to influence key stakeholders and spearhead a data-driven approach to resolve business issues.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Analytics and Computational Modelling Level 5 Communication Advanced
Business Innovation Level 5 Leadership Advanced
Business Needs Analysis Level 5 Interpersonal Skills Advanced
Data Design Level 5 Transdisciplinary Thinking Advanced
Data Engineering Level 5 Global Mindset Intermediate
Skills AND Data Governance Level 6 Competencies Data Strategy Level 6
Data Visualisation Level 5
Emerging Technology Synthesis Level 5
Performance Management Level 5
Programme Management Level 6
Stakeholder Management Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
76 Notes
77 Professional Services
JOB ROLES PAGE
Associate Business Analyst 80
IT Consulting Analyst 81
Business Analyst 82
IT Consultant 83
Solutions Integration Architect 84
Senior Business Analyst 85
Project Manager 86
Senior IT Consultant 87
Enterprise Architect 88
Principal Solutions Architect 89
Program Manager 90
Principal IT Consultant 91
Principal Enterprise Architect 92
Program Director 93
Head of IT Consulting 94
Chief Technology Officer 127
Chief Information Officer 128
Chief Digital Officer 129 Senior Manager, Service Delivery – Enterprise Operations
Chew Yi Fei Integrated Health Information Systems (IHiS) FROM CHALLENGES TO TRIUMPHS
Having worked in the industry for 13 years, Chew Yi Fei has witnessed first-hand how Information and Communications Technology (ICT) has made day- to-day processes more efficient. As Senior Manager in Service Delivery at IHiS, his role is to manage the support and maintenance work for several Enterprise IT Applications used in JurongHealth Campus. His team collaborates with various internal and external stakeholders to ensure the IT systems are running according to service standards.
One of the biggest challenges Yi Fei faced was setting up a new clinic in 2013. New IT infrastructure, hardware and various types of software applications had to be implemented in less than four months. As the IT Project Manager, he had to be decisive in prioritising which tasks could be fast-tracked.
Through constant communication with stakeholders and maintaining a positive spirit within his team, Yi Fei’s hard work eventually paid off. “It is hard to describe the immense feeling of satisfaction and relief when I witnessed the end-to-end clinic workflows being executed successfully via the IT systems implemented by us.”
“It is important to take a step “In the midst of technological advancements and ever back at times to review whether pressing project deadlines, we could risk losing our original goals and objectives. It is important to take we are ‘doing the right things’ a step back at times to review whether we are ‘doing before making sure that we are the right things’ before making sure that we are ‘doing things right.” ‘doing things right’,” he explains. To achieve his goal of improving service delivery, he is considering taking up advanced courses in the near future. “I think the Skills Framework will be a good reference for me to find out more about the ICT industry trends and skills in demand with relevance to our local context. It will help me make more informed decisions on training, career development and skills upgrading based on my current role.”
79 Associate Business Analyst
JOB ROLE DESCRIPTION The Associate Business Analyst provides analytical support for the development of technology solutions that meet business needs. He/She assists senior team members with projects. He partners with stakeholders to identify, clarify, and document complex issues they are facing. He assists with the assessment of the viability and effectiveness of technical systems and business processes in meeting these needs.
He facilitates communication between business and technology teams. He has a passion for learning and is comfortable exploring and analysing data. He also adopts a structured and systematic approach to analysing business processes and solving problems.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 2 Communication Intermediate
Data Visualisation Level 3 Computational Thinking Basic
Programme Management Level 3 Lifelong Learning Intermediate
Skills AND Software Testing Level 2 Problem Solving Basic Competencies Stakeholder Management Level 3 Sense Making Intermediate
System Integration Level 3
Technical Sales Support Level 2
Test Planning Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
80 IT Consulting Analyst
JOB ROLE DESCRIPTION The IT Consulting Analyst provides analytical support to the consulting team, conducting research and data analysis to support the team’s conclusions and recommendations. He/She develops working relationships with clients built based on an understanding to their businesses and challenges. He applies the consulting process, tools and methods and assists in preparing client presentation and documentation. He maintains daily contact with lower and middle-level client management in the field.
He possesses a genuine curiosity and thirst for knowledge, and enjoys the challenge of developing solutions to IT problems and projects. He thrives in a team environment and is comfortable communicating and interacting with stakeholders and clients.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 2 Communication Basic
Change Management Level 3 Interpersonal Skills Basic Skills AND Programme Management Level 3 Problem Solving Basic Competencies Stakeholder Management Level 2 Lifelong Learning Basic
System Integration Level 3 Teamwork Basic
Technical Sales Support Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
81 Business Analyst
JOB ROLE DESCRIPTION The Business Analyst develops and designs system solutions, tests the performance and usability of systems and prepares user training documentation. He/She handles situations which may require broad research of client business processes and requirements, information technology requirements, procedures or problems according to business needs. He acts as a liaison between system users and technical staff to address questions and issues.
He possesses an analytical mind, and is able to see interconnections with system solutions and usability. He adopts a systematic approach in handling ambiguous or complex issues, and actively discusses his perspectives to arrive at effective solutions.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Innovation Level 4 Communication Intermediate
Business Needs Analysis Level 3 Computational Thinking Intermediate
Business Risk Management Level 3 Decision Making Intermediate
Data Strategy Level 4 Sense Making Advanced
Data Visualisation Level 4 Transdisciplinary Thinking Basic
Skills AND Programme Management Level 3 Competencies Solution Architecture Level 4
Software Testing Level 3
Stakeholder Management Level 4
System Integration Level 4
Technical Sales Support Level 3
Test Planning Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
82 IT Consultant
JOB ROLE DESCRIPTION The IT Consultant works in partnership with clients, advising them on the best use of IT to meet specific business requirements. He/She conducts business needs assessment and develops information systems solutions that meet the organisation’s objectives. He acts as a bridge between users and the technical team, understanding both client requirements and expected Return on Investment (ROI). He supervises and reviews work of less experienced personnel and provides training.
He possesses intellectual curiosity and a knack for analysing and solving problems amidst ambiguity. He is a team player who easily builds rapport with others and is comfortable communicating and discussing ideas or solutions with clients.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Development Level 3 Communication Intermediate
Business Needs Analysis Level 3 Interpersonal Skills Intermediate
Change Management Level 3 Problem Solving Intermediate
Partnership Management Level 4 Teamwork Intermediate
Skills AND Problem Management Level 3 Lifelong Learning Intermediate Competencies Programme Management Level 3
Solution Architecture Level 4
Stakeholder Management Level 3
System Integration Level 3
Technical Sales Support Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
83 Solutions Integration Architect
JOB ROLE DESCRIPTION The Solutions Integration Architect configures and implements information technology architecture solutions for internal and/or external clients. He/She applies highly-developed specialist knowledge and skills to analyse the functionality and constraints of recommended architecture solution across multiple systems, platforms and applications. He is responsible for analysing and translating architectural blueprints into a compatible, interoperable, stable and usable solution that meets business requirements.
He collaborates with other departments on solutions implementations. He adopts an analytical approach in developing innovative solutions to meet business requirements. He enjoys working in a team setting to implement solutions in the digital space effectively.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Application Integration Level 4 Problem Solving Advanced
Business Development Level 4 Computational Thinking Advanced
Business Innovation Level 4 Creative Thinking Advanced
Business Needs Analysis Level 4 Digital Literacy Advanced
Business Process Re-engineering Level 5 Teamwork Intermediate
Business Risk Management Level 5
Skills AND Contract Management Level 3 Competencies Emerging Technology Synthesis Level 4
Partnership Management Level 5
Programme Management Level 5
Solution Architecture Level 5
Stakeholder Management Level 5
System Integration Level 5
Technical Sales Support Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
84 Senior Business Analyst
JOB ROLE DESCRIPTION The Senior Business Analyst serves as the liaison between the business and IT in translating complex business needs into system solutions. He/She develops project plans, identifies and coordinates resources, involving those outside the unit. He handles situations which may require extensive research of the organisation’s business processes and requirements, information technology requirements, procedures or problems according to business needs. He addresses complex questions and/or issues.
He is able to see connections between business and IT needs of an organisation, and to develop and communicate effective system solutions. He thrives and easily draws trends from ambiguous circumstances, and addresses complex issues with sound judgement and decisions.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Development Level 3 Communication Advanced
Business Innovation Level 4 Decision Making Advanced
Business Needs Analysis Level 4 Problem Solving Advanced
Business Risk Management Level 4 Sense Making Advanced
Data Strategy Level 5 Transdisciplinary Thinking Intermediate
Emerging Technology Synthesis Level 3
Skills AND Partnership Management Level 4 Competencies Programme Management Level 4
Software Testing Level 4
Solution Architecture Level 4
Stakeholder Management Level 4
System Integration Level 4
Technical Sales Support Level 4
Test Planning Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
85 Project Manager
JOB ROLE DESCRIPTION The Project Manager plans projects and takes ownership of the successful implementation and achievement of project objectives. He/She defines project resources, manages project progression, and facilitates interaction and tasks of various parties to reduce the risk of overall failure. He develops and identifies advances/opportunities in project management to improve timely delivery of projects and efficient use of resources. He applies knowledge and skills in project management, project planning, budgets and methodologies.
He is an effective team player who manages project timelines, stakeholders, deliverables and resources in a structured manner. He adopts an analytical and strategic approach in developing and communicating solutions that meet project objectives and stakeholder needs.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 4 Decision Making Advanced
Business Risk Management Level 4 Problem Solving Advanced
Contract Management Level 4 Communication Advanced
Skills AND Partnership Management Level 4 Resource Management Advanced Competencies Performance Management Level 4 Teamwork Advanced
Procurement Level 3
Programme Management Level 4
Stakeholder Management Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
86 Senior IT Consultant
JOB ROLE DESCRIPTION The Senior IT Consultant applies a wealth of business knowledge or technical expertise to develop IT solutions and monitor the workflow of segments of larger projects. He/She identifies and pursues business opportunities with potential and existing clients. He supports practice development initiatives, assist the business development team with writing and presenting proposals and manages relationships with clients. He supervises and reviews work of less experienced personnel and provides training.
He possesses a natural intellectual curiosity and an interest in analysing problems and developing optimal solutions amidst ambiguity. He easily builds rapport with others and is able to put forth his ideas and recommendations in a persuasive manner in order to influence stakeholders and decisions.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Development Level 4 Communication Advanced
Business Needs Analysis Level 4 Interpersonal Skills Advanced
Business Risk Management Level 3 Lifelong Learning Intermediate
Change Management Level 4 Decision Making Intermediate
Contract Management Level 3 Problem Solving Advanced
IT Strategy Level 4 Skills AND Competencies Partnership Management Level 4
Problem Management Level 4
Programme Management Level 4
Solution Architecture Level 4
Stakeholder Management Level 4
System Integration Level 4
Technical Sales Support Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
87 Enterprise Architect
JOB ROLE DESCRIPTION The Enterprise Architect translates business needs into technical systems solutions. He/She leads moderately large or complex projects and ensures the success of enterprise-level technical solution rollouts. He determines and develops architectural approaches and solutions, conducts business reviews, documents current systems, and develops recommendations on how to proceed with applications. He addresses problems of systems integration, compatibility, and multiple platforms.
He contributes to the planning of the overall organisational IT strategy. He is able to identify diverse business needs and offer optimal systems solutions to address them holistically. He is also an effective leader who communicates his ideas effectively.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Innovation Level 4 Communication Intermediate
Business Needs Analysis Level 4 Problem Solving Advanced
Business Process Re-engineering Level 4 Leadership Advanced
Business Risk Management Level 4 Transdisciplinary Thinking Advanced
Change Management Level 4 Creative Thinking Intermediate
Contract Management Level 3
Skills AND Enterprise Architecture Level 5 Competencies IT Standards Level 5
IT Strategy Level 4
Programme Management Level 5
Solution Architecture Level 5
Stakeholder Management Level 4
Sustainability Management Level 4
System Integration Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
88 Principal Solutions Architect
JOB ROLE DESCRIPTION The Principal Solutions Architect designs and develops integrated information technology architecture solutions for internal and/or external clients. He/She identifies current architecture problems, future technological goals and provides expert advice on solutions. He serves as a technical expert on solutions design, development and implementation requirements to address business needs.
He is recognised as among the most experienced and knowledgeable resources within the field in the organisation. He collaborates with other departments on architecture solutions design. He integrates diverse needs and perspectives from internal and external clients and possesses a creative mind to develop new and fresh ideas and solutions. He possesses strong leadership and communication abilities and is able to influence key stakeholders and his clients.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Application Integration Level 5 Communication Advanced
Business Development Level 5 Problem Solving Advanced
Business Innovation Level 5 Leadership Advanced
Business Needs Analysis Level 5 Transdisciplinary Thinking Advanced
Business Process Re-engineering Level 5 Creative Thinking Advanced
Business Risk Management Level 5
Skills AND Contract Management Level 4 Competencies Emerging Technology Synthesis Level 5
Partnership Management Level 6
Programme Management Level 6
Solution Architecture Level 6
Stakeholder Management Level 6
System Integration Level 6
Technical Sales Support Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
89 Program Manager
JOB ROLE DESCRIPTION The Program Manager plans and oversees multiple inter-dependent programmes spanning multiple years that impact one or more business units or one larger project. He/She oversees all aspects of assigned programmes throughout programme lifecycles to ensure completion within the defined scope, quality, time and cost constraints. He ensures accurate allocations of resources throughout the programme. He leads multi-disciplinary teams, composed of various levels of personnel, vendors, and clients to create and deploy successful programmes.
He is confident and decisive in leading projects, overseeing the completion and integration of inter-dependent programmes and parts. He has excellent communication skills, capable of effectively influencing various internal and external stakeholders.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Innovation Level 4 Decision Making Advanced
Business Needs Analysis Level 4 Leadership Advanced
Business Risk Management Level 4 Transdisciplinary Thinking Advanced
Contract Management Level 4 Problem Solving Advanced Skills AND Competencies Partnership Management Level 4 Communication Advanced
Performance Management Level 4
Procurement Level 4
Programme Management Level 5
Stakeholder Management Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
90 Principal IT Consultant
JOB ROLE DESCRIPTION The Principal IT Consultant provides technical and business leadership within the organisation and focuses on project management and delivery of IT consulting services. He/She supports practice development initiatives, assisting business development team with defining proposals. He advises clients on requirements and recommends methods that incorporate appropriate technology solutions. He has direct and ongoing contact with relevant levels of staff at the client’s site, identifies and pursues new business opportunities. He supervises and reviews work of less experienced personnel and provides training.
As one who is seen as the primary expert and technical leader in IT consulting, he displays excellent leadership skills. He interacts and communicates effectively with internal and external stakeholders. He thrives in ambiguity while maintaining the focus in order to arrive at optimal decisions and solutions.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Development Level 5 Leadership Advanced
Business Needs Analysis Level 4 Communication Advanced
Business Risk Management Level 5 Interpersonal Skills Advanced
Change Management Level 5 Resource Management Advanced
Contract Management Level 4 Decision Making Advanced
IT Standards Level 4
IT Strategy Level 5 Skills AND Competencies Partnership Management Level 5
Portfolio Management Level 5
Problem Management Level 5
Programme Management Level 5
Solution Architecture Level 4
Stakeholder Management Level 5
System Integration Level 5
Technical Sales Support Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
91 Principal Enterprise Architect
JOB ROLE DESCRIPTION The Principal Enterprise Architect determines and develops architectural approaches and solutions, conducts business reviews, documents current systems, and develops improvement recommendations. He/She takes ownership for the most important and complex projects and is involved in the development of policies, standards and guidelines that direct the selection, development, implementation and use of IT within the organisation. He contributes to the planning of the overall organisational IT strategy and presents feasibility analysis on potential future projects to management.
He effectively synthesises diverse enterprise needs and perspectives, and is able to put forth original and fresh ideas, solutions and recommendations. He possesses superior leadership and communication abilities and is able to influence key stakeholders.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Innovation Level 5 Communication Advanced
Business Needs Analysis Level 5 Problem Solving Advanced
Business Process Re-engineering Level 5 Leadership Advanced
Business Risk Management Level 5 Transdisciplinary Thinking Advanced
Change Management Level 5 Creative Thinking Advanced
Contract Management Level 4
Skills AND Enterprise Architecture Level 6 Competencies IT Standards Level 6
IT Strategy Level 5
Programme Management Level 6
Solution Architecture Level 6
Stakeholder Management Level 5
Sustainability Management Level 5
System Integration Level 6
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
92 Program Director
JOB ROLE DESCRIPTION The Program Director leads and sets the direction for executing cross-functional and regional programmes from initiation to completion. He/She partners with business leaders and determines programme goals that support business objectives and strategies. He directs a team of professionals and third-party vendors or service providers towards reaching organisational goals related to programmes. He manages risks that affect the delivery of outcomes. He designs, develops and implements operating policies.
As one who directs multiple programmes, he adopts a broad, global perspective and is confident in making critical decisions and handles competing resource needs with implications on various projects and stakeholders. He is an excellent leader who has a passion for mentoring and developing professionals in the team.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Innovation Level 5 Global Mindset Advanced
Business Needs Analysis Level 5 Decision Making Advanced
Business Risk Management Level 5 Leadership Advanced
Contract Management Level 5 Developing People Advanced Skills AND Competencies Partnership Management Level 5 Resource Management Advanced
Performance Management Level 5
Procurement Level 5
Programme Management Level 6
Stakeholder Management Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
93 Head of IT Consulting
JOB ROLE DESCRIPTION The Head of IT Consulting leads and sets the direction for the delivery of IT consulting services with the primary focus on revenue generation and building client base. He/She holds department management and administration responsibilities including the overall management of project teams and development of staff. He interacts with the most senior level managers and executives to provide technical expertise and consulting project direction. He designs, develops and implements operating policies, as well as provides guidance, direction, peer review and consulting.
He is a strong leader, with a broad sense of perspective and the ability to influence key internal and external stakeholders. He is strategic in his approach to managing resources and developing capabilities within the team.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Innovation Level 5 Leadership Advanced
Business Development Level 6 Communication Advanced
Business Needs Analysis Level 5 Resource Management Advanced
Business Risk Management Level 6 Developing People Advanced
Change Management Level 6 Global Mindset Advanced
Contract Management Level 5
Enterprise Architecture Level 6
Skills AND IT Governance Level 5 Competencies IT Standards Level 5
IT Strategy Level 6
Partnership Management Level 6
Portfolio Management Level 6
Programme Management Level 6
Sales Strategy Level 6
Solution Architecture Level 5
Stakeholder Management Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
94 Notes
95 Software and Applications
JOB ROLES PAGE
Systems Analyst 98 Applications Developer 99 Platform Engineer 100 Embedded Systems Engineer 101 UI Designer 102 UX Designer 103 Senior Systems Analyst 104 Senior Applications Developer 105 Senior Platform Engineer 106 Senior Embedded Systems Engineer 107 Software Quality Assurance Engineer 108 Senior UI Designer 109 Senior UX Designer 110 Product Manager 111 Systems Analysis Manager 112 Applications Development Manager 113 Platform Engineering Manager 114 Embedded Systems Engineering Manager 115 Senior Quality Assurance Manager 116 Lead UI Designer 117 Lead UX Designer 118 Senior Product Manager 119 Applications Architect 120 Platform Architect 121 Embedded Systems Architect 122 Software Quality Assurance Manager 123 Head of UI/UX Design 124 Head of Applications Development 125 Head of Product 126 Chief Technology Officer 127 Chief Information Officer 128
Chief Digital Officer 129 User Experience Interaction Designer
Karen Zhang Google Asia Pacific DESIGNED TO PUT USERS FIRST
“Design is a language that is accessible to anyone.” As a User Experience (UX) Designer, this is something Karen Zhang believes in. Currently working on Allo, a smart messaging app by Google, her role is to understand users’ behaviours, attitudes and emotions so that the product is intuitive and easy to use. She collaborates closely with teams of Designers, Researchers, Engineers and Product Managers throughout the design process - from crafting user flows and wireframes to building user interface mock-ups and prototypes.
One of the challenges Karen faced in her early career was making the switch from a print design background to a digital role. To overcome that, she dived into any project that could help her develop the right skills. “I was very hungry for experience and open to learning — if my clients or friends needed a website, I’d learn coding and build them one. If someone was planning an exhibition, I’d learn 3D modelling and create user journey stories. I became the go-to person for projects that seemed impossible, and earned myself the experience needed to grow my career,” she explains.
This is why Karen’s advice to new entrants in the industry is apt: “Be open to any opportunity that “Be open to any opportunity gives you a shot at learning something new. Most importantly, attack a task head-on with the user in that gives you a shot at learning mind.” She believes in putting herself in the shoes of something new.” the user that she is designing for, to think of solutions to enhance their experience. It is also important to be updated on the latest technology trends.
Growing up, there was little awareness about what UX interaction designers did and little to no training opportunities available for Karen. She opines that the Skills Framework for ICT provides important information for skills upgrading and growing one’s career. “Signing up for relevant courses would allow me to network and meet people in the same industry. It’s a good reminder to not be complacent and to stay in touch with what I am most passionate about,” Karen says.
97 Systems Analyst
JOB ROLE DESCRIPTION The Systems Analyst assists with modifying, enhancing or adapting existing or proposed systems within an organisation with the purpose of improving business efficiency and productivity. He/She examines and documents technical requirements for new solutions to be created, analysis user needs and participates in the integration of new features or improvements. He will be involved in systems development process, contributes to defining technical product specifications and configures and tests products and solutions. He develops documentation and guides for the use of systems.
He has a thirst for knowledge and is eager to learn and solve problems within the area of systems analysis. He is an active team player who forms relationships and communicates with others effectively to support the delivery of optimal solutions as a team.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 2 Problem Solving Intermediate
Configuration Tracking Level 2 Teamwork Basic
Database Administration Level 2 Lifelong Learning Intermediate
Performance Management Level 4 Interpersonal Skills Basic
Problem Management Level 3 Communications Basic
Skills AND Programme Management Level 3 Competencies Software Configuration Level 2
Software Testing Level 2
Solution Architecture Level 4
Stakeholder Management Level 2
System Integration Level 3
Test Planning Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
98 Applications Developer
JOB ROLE DESCRIPTION The Applications Developer applies subject matter knowledge in applications development, possessing well-developed skills in design, development, testing, debugging and implementing software applications or specialised utility programmes in support of end users’ needs on platforms. He/She supports regular updates and recommends improvements to existing applications. He works under limited supervision to effectively deal with unfamiliar issues. He provides guidance and technical support to testing and quality assurance teams.
He is a keen learner, and able to apply structured, analytical thinking to develop applications. He is a strong team player, who communicates his ideas and gets along with others easily.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Development Level 3 Problem Solving Basic
Applications Integration Level 3 Teamwork Basic
Applications Support and Enhancement Level 2 Lifelong Learning Intermediate
Business Needs Analysis Level 2 Interpersonal Skills Basic
Configuration Tracking Level 2 Communication Basic
Data Design Level 3
Database Administration Level 2
Emerging Technology Synthesis Level 3 Skills AND Competencies Programme Management Level 3
Quality Standards Level 4
Security Architecture Level 3
Software Configuration Level 2
Software Design Level 3
Software Testing Level 2
System Integration Level 3
Test Planning Level 2
User Interface Design Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
99 Platform Engineer
JOB ROLE DESCRIPTION The Platform Engineer develops, administers, supports, improves and optimises platforms that host applications, systems, programmes and database protocols in support of end users’ needs. He/She supports building new platform features and Application Programming Interfaces (APIs) to allow flexible and scalable interactions across applications, systems, programmes and databases. He tests platform prototypes and documents results. He identifies platform issues and performs root cause analysis. He performs regular updates and enhances existing platforms.
He is curious, has a thirst for continuous learning and is eager to work as part of a team to develop and optimise platforms. He is personable and interacts and communicates his views to others in the team with ease.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Integration Level 3 Problem Solving Basic
Applications Support and Enhancement Level 2 Teamwork Basic
Business Needs Analysis Level 2 Lifelong Learning Intermediate
Change Management Level 3 Interpersonal Skills Basic
Configuration Tracking Level 2 Communication Basic
Database Administration Level 2 Skills AND Competencies Emerging Technology Synthesis Level 3
Network Administration and Maintenance Level 2
Problem Management Level 3
Software Configuration Level 2
Software Testing Level 2
System Integration Level 3
Test Planning Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
100 Embedded Systems Engineer
JOB ROLE DESCRIPTION The Embedded Systems Engineer performs software design, development and implementation of embedded systems in a product development environment. He/She programmes embedded systems to perform specific tasks in real-time and within the device which it serves. He specifies and prototypes new products and solutions. He develops embedded systems testing and simulation tools aligned with security standards. He tests new products and documents results. He identifies systems issues, performs root cause analysis and develops solutions to increase embedded systems reverse engineering resilience. He migrates embedded software stack across platforms.
He is eager to learn and is keen to try his hand at developing, testing and implementing embedded systems prototypes, displaying curiosity and resilience when he encounters problems. He enjoys the camaraderie of a team environment and readily shares his views and ideas when working with others.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Development Level 3 Problem Solving Basic
Applications Integration Level 3 Teamwork Basic
Business Needs Analysis Level 2 Lifelong Learning Intermediate
Configuration Tracking Level 2 Interpersonal Skills Basic
Database Administration Level 2 Communication Basic
Embedded Systems Interface Design Level 4 Skills AND Competencies Embedded Systems Programming Level 4
Emerging Technology Synthesis Level 3
Software Configuration Level 3
Software Design Level 3
Software Testing Level 2
System Integration Level 3
Test Planning Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
101 UI Designer
JOB ROLE DESCRIPTION The UI Designer applies subject matter knowledge in the design, development, documentation, debugging and support of the user interface (UI) to have the best possible user experience. He/She works under limited supervision to effectively deal with unfamiliar issues. He articulates, develops and models the end user experience including the visual design of the application, to make user interaction simple, efficient and consistent. He assesses and optimises the performance of new and existing features by actively participating in usability testing and user research, and interpreting analytics data.
He adopts a broad perspective, and is open to exploring new possibilities in the development of user interface of software products. He is adept at interpreting data and using it to propose and articulate recommendations that could enhance the user interface.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Analytics and Computational Modelling Level 2 Communication Advanced
Brand Management Level 3 Computational Thinking Advanced
Business Needs Analysis Level 3 Creative Thinking Advanced
Customer Experience Management Level 2 Global Mindset Intermediate Skills AND Competencies Emerging Technology Synthesis Level 3 Sense Making Intermediate
Software Design Level 3
Software Testing Level 2
Test Planning Level 2
User Interface Design Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
102 UX Designer
JOB ROLE DESCRIPTION The UX Designer designs and develops engaging user experiences (UX) for a variety of applications. He/ She studies and evaluates how users feel about the interface. He supports the translation of user needs and business requirements into features and functionalities that enhance application experiences. He is involved in the development of process flows, wireframes, and prototypes to effectively conceptualise and communicate high-level design strategies. He works under limited supervision to effectively deal with unfamiliar issues.
He is analytical in the evaluation of user feedback and offers new and fresh perspectives and suggestions to optimise the user experience. He is articulate and comfortable with brainstorming and putting forth his ideas to team members and other stakeholders to co-create an ideal user experience.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Brand Management Level 3 Communication Advanced
Business Needs Analysis Level 3 Computational Thinking Advanced
Customer Experience Management Level 2 Creative Thinking Advanced
Skills AND Market Research Level 2 Global Mindset Intermediate Competencies Stakeholder Management Level 2 Sense Making Intermediate
Test Planning Level 2
User Experience Design Level 3
User Interface Design Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
103 Senior Systems Analyst
JOB ROLE DESCRIPTION The Senior Systems Analyst modifies, enhances or adapts existing or proposed systems within an organisation with the purpose of improving business efficiency and productivity. He/She plans activities involving the examination and documentation of technical requirements for new solutions to be created and for user needs analysis. He analysis the feasibility of new systems and enhancements to existing systems, translates technical requirements into system specifications and writes test cases. He develops documentation and guides for the use of new or enhanced systems. He manages analysis projects.
He is open-minded and innovative in exploring new and alternative solutions to optimise systems. He is able to engage and support others in the team, and readily put forth his ideas in a clear and compelling manner.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 3 Teamwork Intermediate
Configuration Tracking Level 3 Problem Solving Intermediate
Database Administration Level 3 Interpersonal Skills Intermediate
Performance Management Level 4 Creative Thinking Basic
Portfolio Management Level 4 Communication Intermediate
Problem Management Level 4 Skills AND Competencies Programme Management Level 3
Software Configuration Level 3
Software Testing Level 3
Solution Architecture Level 4
Stakeholder Management Level 3
System Integration Level 4
Test Planning Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
104 Senior Applications Developer
JOB ROLE DESCRIPTION The Senior Applications Developer leads important projects and possesses capability to make breakthroughs in design, development, testing, debugging and implementing software applications or specialised utility programmes in support of end users’ needs on platforms. He/She plans and coordinates regular updates and recommends improvements to existing applications. He identifies and resolves issues which have organisation-wide and long-term impact. He provides guidance and technical support to testing and quality assurance teams.
He is imaginative and creative in exploring a range of application designs and solutions. He is able to engage and support others in the team and readily put forth his ideas in a clear and compelling manner.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Development Level 4 Teamwork Intermediate
Applications Integration Level 4 Problem Solving Intermediate
Applications Support and Enhancement Level 3 Interpersonal Skills Intermediate
Business Needs Analysis Level 3 Creative Thinking Basic
Change Management Level 3 Communication Intermediate
Configuration Tracking Level 3
Data Design Level 3
Database Administration Level 3
Emerging Technology Synthesis Level 3
Skills AND Problem Management Level 3 Competencies Product Management Level 3
Programme Management Level 4
Quality Standards Level 4
Security Architecture Level 3
Software Configuration Level 3
Software Design Level 4
Software Testing Level 3
Solution Architecture Level 4
Test Planning Level 3
User Interface Design Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
105 Senior Platform Engineer
JOB ROLE DESCRIPTION The Senior Platform Engineer envisions, designs, implements, tests, and rolls out platforms to host applications, systems, programmes and database protocols in support of end users’ needs. He/She contributes to the definition of requirement and design specifications. He defines innovative approaches to platform development and integration of security aspects. He develops prototypes, creates software tools for tests and automation, and evaluates latest best practices. He conducts quality assurance of platforms. He develops Application Programming Interfaces (APIs) to allow flexible and scalable interactions across applications, systems, programmes and databases. He designs creative solutions for complex problems.
He applies structured thinking to develop solutions and is creative and innovative in designing new and improved platforms and approaches. He is a strong team player, who communicates effectively with others and guides junior members in the team.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Integration Level 4 Teamwork Intermediate
Applications Support and Enhancement Level 3 Problem Solving Intermediate
Business Needs Analysis Level 3 Interpersonal Skills Intermediate
Change Management Level 3 Creative Thinking Basic
Configuration Tracking Level 3 Communication Intermediate
Database Administration Level 3
Emerging Technology Synthesis Level 3
Skills AND Infrastructure Design Level 3 Competencies Network Administration and Maintenance Level 3
Performance Management Level 4
Problem Management Level 3
Software Configuration Level 3
Software Testing Level 3
Solution Architecture Level 4
System Integration Level 3
Test Planning Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
106 Senior Embedded Systems Engineer
JOB ROLE DESCRIPTION The Senior Embedded Systems Engineer envisions, designs, implements, tests, and delivers embedded systems in a product development environment. He/She contributes to the definition of requirement, product, design specifications and collaborates with hardware team throughout the software development lifecycle. He defines innovative approaches to embedded systems development and integration of security aspects. He develops prototypes, creates software tools for test and automation, and evaluates latest technologies.
He is methodical in the development and integration of embedded systems, and also creative in exploring ways to enhance embedded system solutions further. He works effectively in a team, guides junior team members and is able to engage others when presenting his ideas to both internal and external stakeholders.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Development Level 4 Teamwork Intermediate
Applications Integration Level 3 Problem Solving Intermediate
Business Needs Analysis Level 3 Interpersonal Skills Intermediate
Configuration Tracking Level 3 Creative Thinking Basic
Database Administration Level 3 Communication Intermediate
Embedded Systems Interface Design Level 4
Embedded Systems Programming Level 4 Skills AND Competencies Emerging Technology Synthesis Level 3
Performance Management Level 4
Software Configuration Level 3
Software Design Level 3
Software Testing Level 3
Solution Architecture Level 4
System Integration Level 3
Test Planning Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
107 Software Quality Assurance Engineer
JOB ROLE DESCRIPTION The Software Quality Assurance Engineer conducts a wide range of quality control tests and analysis to ensure that software meets or exceeds specified standards and end-user requirements. He/She drafts, revises and approves test plans and scripts to ensure alignment with standards and IT strategy. He ensures that system tests are completed, documented and all problems are resolved before release to users. He anticipates internal and/or external business challenges and/or regulatory issues; recommends process, product or service improvements. He may lead projects or project steps within a broader project or have accountability for ongoing activities or objectives. He acts as a resource for colleagues with lesser experience.
He has high service standards towards ensuring software systems are issue-free and is methodical in performing software quality control tests, anticipating problems and resolving issues that occur. He is able to apply knowledge from multiple disciplines to develop innovative improvement solutions, and communicates his improvement recommendations effectively.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 3 Communication Intermediate
Configuration Tracking Level 3 Creative Thinking Intermediate
Performance Management Level 4 Problem Solving Advanced
Problem Management Level 4 Service Orientation Advanced
Quality Assurance Level 4 Transdisciplinary Thinking Intermediate Skills AND Competencies Quality Engineering Level 4
Quality Standards Level 4
Software Design Level 3
Software Testing Level 3
Stakeholder Management Level 4
Test Planning Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
108 Senior UI Designer
JOB ROLE DESCRIPTION The Senior UI Designer leads important projects and possesses the capability to make breakthroughs in design, development, documentation, debugging and support of the user interface (UI) to have the best possible user experience. He/She assesses and optimises the performance of new and existing features by actively participating in usability testing and user research, and interpreting analytics data. He identifies and resolves issues which have organisation-wide and long-term impact. He may instruct or coach other professionals.
He is imaginative and innovative in designing new and improved user interfaces. He adopts a structured approach when managing projects and performing tests. He keeps an open mind and leverages on varying sources of information and data analytics to derive trends and identify potential design improvements. He is able to communicate his ideas to team members and other stakeholders in a clear and compelling manner.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Analytics and Computational Modelling Level 3 Communication Advanced
Brand Management Level 3 Computational Thinking Advanced
Business Needs Analysis Level 3 Creative Thinking Advanced
Customer Experience Management Level 3 Global Mindset Advanced
Emerging Technology Synthesis Level 4 Sense Making Advanced Skills AND Competencies Software Design Level 4
Software Testing Level 3
Solution Architecture Level 4
Stakeholder Management Level 3
Test Planning Level 3
User Interface Design Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
109 Senior UX Designer
JOB ROLE DESCRIPTION The Senior UX Designer designs and develops engaging user experiences (UX) for a variety of applications. He/She studies and evaluates how users feel about the interface and translates user needs and business requirements into features and functionality that enhance application experiences. He develops process flows, wireframes, and prototypes to conceptualise and communicate high-level design strategies effectively. He identifies and resolves issues which have organisation-wide and long-term impact.
He is open-minded to multiple perspectives and at the same time, methodical in the translation of user and business needs into critical functionalities that optimise user experience. He is creative and is able to present innovative design strategies and ideas to coworkers and stakeholders in a clear and engaging manner.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Brand Management Level 3 Communication Advanced
Business Innovation Level 4 Computational Thinking Advanced
Business Needs Analysis Level 3 Creative Thinking Advanced
Change Management Level 3 Global Mindset Advanced
Skills AND Customer Experience Management Level 3 Sense Making Advanced Competencies Market Research Level 3
Stakeholder Management Level 3
Test Planning Level 3
User Experience Design Level 4
User Interface Design Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
110 Product Manager
JOB ROLE DESCRIPTION The Product Manager manages the entire product life cycle for products and services from planning to execution in support of organisational strategy and objectives. He/She gets buy-in for the product vision and develops product pricing and positioning strategies. He determines product features and functions, and oversees product prototyping and development, liaising with cross-functional teams. He supports sales and marketing with the necessary product knowledge and technical expertise.
He is able to see interconnections and anticipate issues across all parts of the product life cycle and develop creative strategies to address them. He is an articulate and influential communicator to both internal and external stakeholders and is able to work well in a team environment.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Development Level 4 Communication Advanced
Business Innovation Level 4 Creative Thinking Advanced
Business Needs Analysis Level 3 Problem Solving Advanced
Customer Experience Management Level 3 Teamwork Advanced
Market Research Level 3 Transdisciplinary Thinking Advanced Skills AND Competencies Marketing Strategy Level 4
Partnership Management Level 4
Pricing Strategy Level 3
Product Management Level 4
Programme Management Level 4
Stakeholder Management Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
111 Systems Analysis Manager
JOB ROLE DESCRIPTION The Systems Analysis Manager plans and oversees the evaluation of existing systems or new developments and identification of systems requirements. He/She manages the gathering and assessing of technical requirements to be translated into functional design documents for optimal systems solutions. He recommends appropriate systems alternatives and/or enhancements to current systems. He oversees the preparation of communications and makes presentations to stakeholders on opportunities and constraints of processes and systems. He coordinates resource assignment, prioritises projects and monitors progress.
He is analytical and applies critical thinking toward examining systems and design requirements, arriving at sound decisions and solutions. He is a strong leader who is able to communicate his ideas persuasively and sustain positive relationships with team members and other stakeholders.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 4 Leadership Intermediate
Configuration Tracking Level 4 Interpersonal Skills Advanced
Database Administration Level 4 Communication Advanced
IT Strategy Level 4 Problem Solving Advanced
Performance Management Level 5 Decision Making Intermediate
Portfolio Management Level 5
Skills AND Problem Management Level 5 Competencies Programme Management Level 4
Software Configuration Level 4
Software Testing Level 4
Solution Architecture Level 5
Stakeholder Management Level 4
System Integration Level 5
Test Planning Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
112 Applications Development Manager
JOB ROLE DESCRIPTION The Applications Development Manager focuses on short-term operational and/or tactical responsibilities by providing management to a group of professionals. He/She oversees the strategy implementation and operations for design, development, testing, debugging and implementing software applications or specialised utility programmes in support of end users’ needs on platforms. He mentors, coaches, coordinates as well as provides technical leadership to the junior staff. He focuses on policy and strategy implementation and control.
He applies critical and analytical thinking toward developing optimal application solutions. He is a strong leader who is decisive, able to engage, influence and communicate his ideas persuasively to others.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Development Level 5 Leadership Intermediate
Applications Integration Level 4 Interpersonal Skills Advanced
Applications Support and Enhancement Level 4 Communication Advanced
Business Innovation Level 5 Problem Solving Advanced
Business Needs Analysis Level 4 Decision Making Intermediate
Change Management Level 4
Configuration Tracking Level 4
Data Design Level 3
Database Administration Level 4
Emerging Technology Synthesis Level 4
Skills AND Problem Management Level 4 Competencies Product Management Level 4
Programme Management Level 5
Quality Standards Level 4
Security Architecture Level 4
Software Configuration Level 4
Software Design Level 5
Software Testing Level 4
Solution Architecture Level 4
Stakeholder Management Level 4
Test Planning Level 4
User Interface Design Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
113 Platform Engineering Manager
JOB ROLE DESCRIPTION The Platform Engineering Manager plans and oversees the design, development and integration of platforms aligned with policies and standards. He/She scopes out requirement specifications, plans project life cycle and estimates resources and budgets. He communicates with stakeholders to gain buy-in and coordinates deliverables with multiple product line owners. He oversees the preparation of test procedures and performance of qualification testing as well as development of platform and design documentation. He guides the validation and verification of overall platform design concepts and framework. He manages and develops junior staff.
He has an analytical mind and is logical in his approach toward examining platform requirements and developing robust solutions. He is structured and focused on managing multiple moving parts, stakeholders of platform engineering projects and is able to communicate a clear direction to others effectively and persuasively.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Integration Level 4 Leadership Intermediate
Applications Support and Enhancement Level 4 Interpersonal Skills Advanced
Business Innovation Level 4 Communication Advanced
Business Needs Analysis Level 4 Problem Solving Advanced
Change Management Level 4 Decision Making Intermediate
Configuration Tracking Level 4
Database Administration Level 4
Emerging Technology Synthesis Level 4
Infrastructure Design Level 4 Skills AND Competencies Network Administration and Maintenance Level 4
Performance Management Level 5
Problem Management Level 4
Programme Management Level 5
Software Configuration Level 4
Software Testing Level 4
Solution Architecture Level 4
Stakeholder Management Level 4
System Integration Level 4
Test Planning Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
114 Embedded Systems Engineering Manager
JOB ROLE DESCRIPTION The Embedded Systems Engineering Manager plans and oversees the embedded system design, development and integration alignment with policy and standards. He/She scopes out requirement specifications, plans project life cycle and estimates resources and budgets. He communicates with stakeholders to gain buy-in and coordinates deliverables with multiple product line owners. He oversees the preparation of test procedures and performance of qualification testing as well as development of product and design documentation. He guides validation and verification of overall system design concepts and framework. He provides manufacturing and final product release support. He manages and develops junior staff.
As one who manages a team of engineers and other stakeholders, he is a confident leader who can justify his decisions, put forth his ideas in a persuasive manner and engage others to gain buy-in. He should also be analytical and structured in the planning and management of embedded system design and integration projects, anticipating problems and developing solutions for them.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Development Level 5 Leadership Intermediate
Applications Integration Level 4 Interpersonal Skills Advanced
Business Innovation Level 4 Communication Advanced
Business Needs Analysis Level 4 Problem Solving Advanced
Change Management Level 4 Decision Making Intermediate
Configuration Tracking Level 4
Database Administration Level 4
Embedded Systems Interface Design Level 5
Embedded Systems Programming Level 5 Skills AND Competencies Emerging Technology Synthesis Level 4
Performance Management Level 5
Programme Management Level 4
Software Configuration Level 4
Software Design Level 4
Software Testing Level 4
Solution Architecture Level 4
Stakeholder Management Level 4
System Integration Level 4
Test Planning Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
115 Senior Quality Assurance Manager
JOB ROLE DESCRIPTION The Senior Software Quality Assurance Manager oversees and plans quality control tests and analysis of software to meet or exceed specified standards and end user requirements. He/She manages professional employees, sets priorities, tests parameters and quality assurance automation frameworks, and has accountability for the performance and results of the team. He develops departmental plans and priorities to address resource and operational challenges. He guides decisions and problem-solving through policies, procedures and business plan. He provides technical guidance to stakeholders and advocates quality assurance best practices.
As someone who manages the quality of software products from end to end, he is able to readily integrate and apply knowledge from multiple disciplines across software and quality assurance. He is able to develop innovative and effective solutions to issues encountered, communicate his plans and advice in a clear and compelling manner that inspires action.
Technical Skills & Competencies Generic Skills & Competencies (Top 5) Business Needs Analysis Level 4 Communication Advanced
Configuration Tracking Level 4 Creative Thinking Advanced
Performance Management Level 5 Leadership Intermediate
Problem Management Level 5 Problem Solving Advanced
Programme Management Level 5 Transdisciplinary Thinking Intermediate
Skills & Quality Assurance Level 5 Competencies Quality Engineering Level 5
Quality Standards Level 5
Software Design Level 4
Software Testing Level 4
Stakeholder Management Level 4
Test Planning Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
116 Lead UI Designer
JOB ROLE DESCRIPTION The Lead UI Designer leads unique and highly complex projects and possesses the capability to make breakthroughs in the design, development, documentation, debugging and support of the user interface (UI) to have the best possible user experience. He/She articulates, develops and models the end user experience including the visual design of the application, to make user interaction simple, efficient and consistent. He identifies and resolves unique and complex issues which have a organisation-wide and long-term impact. He mentors and provides technical leadership to the junior staff.
He draws upon a broad range of knowledge and perspectives to drive user-centric ideas for an interface, and translate these ideas into technical systems and components that yield the optimal user experience. He is a persuasive communicator and is able to gain consensus and garner support for his creative and innovative designs.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Analytics and Computational Modelling Level 3 Communication Advanced
Brand Management Level 4 Computational Thinking Advanced
Business Innovation Level 5 Creative Thinking Advanced
Business Needs Analysis Level 4 Global Mindset Advanced
Customer Experience Management Level 4 Sense Making Advanced
Skills AND Emerging Technology Synthesis Level 4 Competencies Software Design Level 5
Software Testing Level 4
Solution Architecture Level 4
Stakeholder Management Level 4
Test Planning Level 4
User Interface Design Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
117 Lead UX Designer
JOB ROLE DESCRIPTION The Lead UX Designer leads unique and highly complex projects in the design and development of engaging user experiences (UX). He/She oversees the research and evaluation of how users feel about an interface and the translation of user needs and business requirements into features and functionalities for application experiences. He develops highly complex process flows, wireframes, and prototypes to effectively conceptualise and communicate high-level design strategies. He identifies and resolves unique and complex issues which have a organisation-wide and long-term impact. He mentors and provides technical leadership to the junior staff.
He has a broad, global mindset and integrates varying perspectives to envision the optimal user experience and develop new and innovative high-level design strategies. He is also persuasive and compelling when communicating his ideas and vision to stakeholders.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Brand Management Level 4 Communication Advanced
Business Innovation Level 5 Computational Thinking Advanced
Business Needs Analysis Level 4 Creative Thinking Advanced
Customer Experience Management Level 4 Global Mindset Advanced
Market Research Level 4 Sense Making Advanced
Skills AND Software Design Level 5 Competencies Software Testing Level 4
Solution Architecture Level 4
Stakeholder Management Level 4
Test Planning Level 4
User Experience Design Level 5
User Interface Design Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
118 Senior Product Manager
JOB ROLE DESCRIPTION The Senior Product Manager provides strategic direction for defining new product portfolios. He/She researches and analysis market and competitive conditions, identifies key consumer trends and opportunities for product innovation and enhancements. He focuses on designing and architecting foundation building blocks to enable the rapid roll out of products in response to business needs.
He adopts a broad perspective when distilling market trends and synthesising opportunities for growth, and is able to put forth fresh perspectives and innovative strategies to drive product portfolios. He is an influential leader who communicates well and sustains strong, positive relationships with his team and clients, articulating the value of the organisation’s products engagingly and compellingly.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Development Level 5 Communication Advanced
Business Innovation Level 5 Creative Thinking Advanced
Business Needs Analysis Level 4 Global Mindset Advanced
Customer Experience Management Level 4 Leadership Advanced
Market Research Level 4 Teamwork Advanced Skills AND Competencies Marketing Strategy Level 5
Partnership Management Level 4
Pricing Strategy Level 4
Product Management Level 5
Programme Management Level 5
Stakeholder Management Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
119 Applications Architect
JOB ROLE DESCRIPTION The Applications Architect defines and develops most appropriate architectures for application development projects. He/She maintains control over the architecture throughout the project lifecycle. He defines architectural policies and principles, design and programming guidelines, identifies implementation risks and mitigation measures, sets software development and integration strategies and defines software configuration controls. He makes critical adjustments to the architecture to ensure achievement of desired results.
He is imaginative and creative, drawing connections from diverse disciplines to develop application architectures and solutions. He enjoys the challenge of analysing, resolving complex issues and is able to interact effectively with others to gain buy-in where required.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Development Level 5 Transdisciplinary Thinking Advanced
Applications Integration Level 5 Sense Making Advanced
Applications Support and Enhancement Level 4 Creative Thinking Advanced
Business Innovation Level 5 Problem Solving Advanced
Business Needs Analysis Level 5 Interpersonal Skills Intermediate
Change Management Level 5
Data Design Level 4
Database Administration Level 5
Embedded Systems Interface Design Level 4
Skills AND Emerging Technology Synthesis Level 5 Competencies Problem Management Level 5
Product Management Level 5
Programme Management Level 5
Security Architecture Level 5
Software Configuration Level 4
Software Design Level 6
Solution Architecture Level 5
Stakeholder Management Level 4
Test Planning Level 5
User Interface Design Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
120 Platform Architect
JOB ROLE DESCRIPTION The Platform Architect defines and develops platform architecture and formulates new solutions to support business and user requirements. He/She examines platform traffic patterns and plans improvements for content delivery to users. He defines architectural policies and principles, design and programming guidelines; identifies implementation risks and mitigation measures; sets platform development and integration strategies and defines configuration controls. He makes critical adjustments to the architecture to ensure achievement of desired results.
He is an astute problem-solver, who readily integrates knowledge from multiple disciplines to develop optimal platform architectures. He is creative, innovative and open to new ideas from others to enhance existing architectures or solutions.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Integration Level 5 Transdisciplinary Thinking Advanced
Business Innovation Level 5 Sense Making Advanced
Business Needs Analysis Level 5 Creative Thinking Advanced
Change Management Level 5 Problem Solving Advanced
Database Administration Level 5 Interpersonal Skills Intermediate
Emerging Technology Synthesis Level 5
Skills AND Infrastructure Design Level 4 Competencies Performance Management Level 5
Problem Management Level 5
Programme Management Level 5
Software Configuration Level 4
Solution Architecture Level 5
Stakeholder Management Level 4
System Integration Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
121 Embedded Systems Architect
JOB ROLE DESCRIPTION The Embedded Systems Architect defines and develops embedded systems architecture and formulates new solutions to support business and user requirements. He/She supports projects that include developing, installing, deploying, and configuring various hardware and software components of a solution. He defines architectural policies and principles, design and programming guidelines, identifies implementation risks and mitigation measures, sets embedded systems development and integration strategies and defines configuration controls. He makes critical adjustments to the architecture to ensure achievement of desired results.
He is able to identify interconnections across hardware and software components of an embedded systems architecture, and integrate knowledge from multiple areas to develop new and innovative embedded system structures. He works well with others in the team to co-create optimal embedded systems architectures.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Applications Development Level 5 Transdisciplinary Thinking Advanced
Applications Integration Level 5 Sense Making Advanced
Business Innovation Level 5 Creative Thinking Advanced
Business Needs Analysis Level 5 Problem Solving Advanced
Change Management Level 5 Interpersonal Skills Intermediate
Configuration Tracking Level 4
Database Administration Level 5
Embedded Systems Interface Design Level 5
Skills AND Embedded Systems Programming Level 5 Competencies Emerging Technology Synthesis Level 5
Infrastructure Design Level 4
Programme Management Level 5
Software Configuration Level 4
Software Design Level 5
Solution Architecture Level 5
Stakeholder Management Level 4
System Integration Level 5
Test Planning Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
122 Software Quality Assurance Manager
JOB ROLE DESCRIPTION The Software Quality Assurance Manager oversees and plans quality control tests and analysis of software to meet or exceed specified standards and end user requirements. He/She manages professional employees, sets priorities, testing parameters and quality assurance automation frameworks, and has accountability for the performance and results of the team. He develops departmental plans and priorities to address resource and operational challenges. He guides decisions and problem-solving through policies, procedures and business plan. He provides technical guidance to stakeholders and advocates quality assurance best practices.
As someone who manages the quality of software products from end to end, he is able to readily integrate and apply knowledge from multiple disciplines across software and quality assurance. He is able to develop innovative and effective solutions to issues encountered, communicate his plans and advice in a clear and compelling manner that inspires action.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Needs Analysis Level 4 Communication Advanced
Configuration Tracking Level 4 Creative Thinking Advanced
Performance Management Level 5 Leadership Intermediate
Problem Management Level 5 Problem Solving Advanced
Programme Management Level 5 Transdisciplinary Thinking Intermediate
Skills AND Quality Assurance Level 5 Competencies Quality Engineering Level 5
Quality Standards Level 5
Software Design Level 4
Software Testing Level 4
Stakeholder Management Level 4
Test Planning Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
123 Head of UI/UX Design
JOB ROLE DESCRIPTION The Head of UI/UX Design provides operational oversight and sets the medium to long-term tactical direction for design and development of the user interface (UI) to have the best possible user experience (UX). He/She has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of user interface and user experience design investments. He mentors, coaches, coordinates as well as provides technical leadership to the junior staff. He focuses on policy and strategy implementation and control.
He has a broad, global perspective and is able to create an inspired vision for the user interface and experience. He leads with a forward thinking mindset, encouraging innovative and creative thinking. He also builds team capability and effectively communicates his direction and vision to stakeholders.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Brand Management Level 5 Communication Advanced
Business Innovation Level 6 Creative Thinking Advanced
Business Needs Analysis Level 5 Developing People Advanced
Customer Experience Management Level 5 Global Mindset Advanced
Emerging Technology Synthesis Level 5 Leadership Advanced
Skills AND Software Design Level 6 Competencies Software Testing Level 4
Solution Architecture Level 5
Stakeholder Management Level 6
Test Planning Level 5
User Experience Design Level 5
User Interface Design Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
124 Head of Applications Development
JOB ROLE DESCRIPTION The Head of Applications Development drives the vision for the development and implementation of business software and applications. He/She focuses on designing and architecting foundation building blocks to enable the rapid roll out of application capabilities in responses to business needs. He holds a leadership role by taking responsibility for the overall software and applications development strategy, implementation roadmap, technical thought leadership and line management of the team.
He liaises and negotiates with external suppliers and sets operating policies. He displays a forward-looking perspective, and is inspirational and decisive in envisioning the future of software and applications. He is an influential leader who is able to communicate his ideas persuasively and engage with team members and other stakeholders.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Application Development Level 5 Leadership Advanced
Application Integration Level 5 Interpersonal Skills Advanced
Business Innovation Level 6 Decision Making Advanced
Business Needs Analysis Level 5 Sense Making Advanced
Emerging Technology Synthesis Level 5 Communication Advanced
Enterprise Architecture Level 5
IT Strategy Level 5 Skills AND Competencies Partnership Management Level 5
Performance Management Level 5
Product Management Level 6
Programme Management Level 6
Quality Standards Level 5
Software Design Level 6
Solution Architecture Level 6
Stakeholder Management Level 6
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
125 Head of Product
JOB ROLE DESCRIPTION The Head of Product drives the vision for the development and implementation of product portfolios. He/She anticipates future user requirements and consumer demands to formulate user experience and interface strategies. He holds a leadership role by taking responsibility for the overall product development strategy, implementation roadmap, technical thought leadership and line management of the team. He liaises and negotiates with external suppliers and sets policies.
He adopts a global mindset and integrates trends and knowledge from varying sources to chart a compelling vision for the future of product portfolios. He is a charismatic leader who inspires others toward common goals.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Innovation Level 6 Leadership Advanced
Business Needs Analysis Level 5 Creative Thinking Advanced
Emerging Technology Synthesis Level 5 Digital Literacy Advanced
Enterprise Architecture Level 5 Computational Thinking Advanced
IT Strategy Level 5 Decision Making Advanced
Partnership Management Level 5 Skills AND Competencies Performance Management Level 5
Product Management Level 6
Programme Management Level 6
Solution Architecture Level 6
Stakeholder Management Level 6
User Experience Design Level 6
User Interface Design Level 6
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
126 Chief Technology Officer
JOB ROLE DESCRIPTION The Chief Technology Officer oversees all technical aspects of the organisation and partners with key stakeholders within the business to evaluate new IT opportunities and use them as an enabler for growth. He/She approves the deployment of new technologies to enhance or develop new services and products offerings. He devises and implements long-term strategies focused on both current and new technology that can help an organisation go to market more effectively and in turn increase revenue through technological enhancements.
He is an inspiring leader with a futuristic mind-set with an ability to drive innovative enhancements in the organisation. He is able to foresee connections across diverse areas and influence key stakeholder decisions.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Innovation Level 6 Leadership Advanced
Business Needs Analysis Level 5 Developing People Advanced
Change Management Level 6 Service Orientation Advanced
Emerging Technology Synthesis Level 6 Transdisciplinary Thinking Advanced
Enterprise Architecture Level 6 Communication Advanced
IT Strategy Level 6
Skills AND Partnership Management Level 6 Competencies Performance Management Level 6
Portfolio Management Level 6
Quality Standards Level 6
Solution Architecture Level 6
Stakeholder Management Level 6
Sustainability Management Level 6
System Integration Level 6
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
127 Chief Information Officer
JOB ROLE DESCRIPTION The Chief Information Officer leads the IT function and provides strategic directions, solutions and policies to support business goals. He/She develops the information strategy and services to meet business requirements including training and upgrading of systems and/or technology knowledge and skills of all staff to improve productivity through information systems. He directs and promotes governance policies and standards in relation to security, quality, risk and project management. He leads important innovation initiatives and has ultimate accountability for the function. He provides the highest level of advice and recommendations to the heads of organisations or business units. He has the ability to leverage on new and innovative technology to develop strategic directions for the IT functions’ alignment with the organisation objectives.
He is able to propose solutions and influence key stakeholders to drive commitment for initiatives across the organisation.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Analytics and Computational Modelling Level 5 Leadership Advanced
Audit and Compliance Level 5 Developing People Advanced
Business Continuity Level 6 Creative Thinking Advanced
Business Needs Analysis Level 5 Transdisciplinary Thinking Advanced
Business Risk Management Level 6 Communication Advanced
Cyber Risk Management Level 6
Disaster Recovery Management Level 6
Skills AND Enterprise Architecture Level 6 Competencies IT Governance Level 6
IT Standards Level 6
IT Strategy Level 6
Partnership Management Level 6
Performance Management Level 6
Quality Standards Level 6
Stakeholder Management Level 6
Sustainability Management Level 6
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
128 Chief Digital Officer
JOB ROLE DESCRIPTION The Chief Digital Officer drives business growth by converting traditional business operations and processes to digital ones through the use of technologies and data. He/She looks across departmental and corporate boundaries to resolve large-scale inefficiencies and partners with key stakeholders within the business to evaluate opportunities for digitalisation and use them as an enabler for growth. He establishes a single digital vision and acts as its champion. He leads important digitalisation initiatives and develops programmes that aims at upskilling workforce in the technology space.
He is able to influence key stakeholders and develop important digitalisation initiatives for the organisation.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Innovation Level 6 Creative Thinking Advanced
Business Needs Analysis Level 5 Communication Advanced
Business Process Re-engineering Level 5 Computational Thinking Advanced
Change Management Level 5 Decision Making Advanced
Emerging Technology Synthesis Level 6 Problem Solving Advanced Skills AND Competencies Partnership Management Level 5
Performance Management Level 5
Portfolio Management Level 6
Quality Standards Level 6
Stakeholder Management Level 6
Sustainability Management Level 6
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
129 Sales and Marketing
JOB ROLES PAGE
Sales Executive 132
Channel Sales Executive 133
Pre-/Post-Sales Consultant 134
Sales Account Manager 135
Business Development Manager 136
Channel Sales Manager 137
Product Marketing Executive 138
Customer Experience Manager 139
Digital Marketing Executive 140
Pre-/Post-Sales Manager 141
Direct Sales Manager 142
Channel Sales Leader 143
Product Marketing Manager 144
Digital Marketing Manager 145
Head of Pre-/Post-Sales 146
Head of Sales 147
Head of Marketing 148 Business Development Executive
Joleen Goh Benjamin Barker Breaking new grounds
Joleen Goh’s background is a world apart from what she does today. With a Degree in Geography, one would think that Joleen’s future career would be grounded in her chosen field but like a shifting tectonic plate, you can now find her in a completely different landscape as a Business Development Executive at Benjamin Barker.
Her journey with Benjamin Barker in fact, began three years ago as a part-time staff at their first F&B outlet, The Assembly Ground, at Cathay. Her passion for the industry led her to an internship as a Management Trainee with Benjamin Barker. Her current role is testament to Joleen’s commitment to continuous learning and development of her skills.
As a Business Development Executive for the past one and a half years, Joleen has done it all, from picking stocks in the warehouse to marketing. Today, her role is to support her team, provide solutions for problems and look out for ways to develop the business and grow it digitally in overseas markets. Hence, her focus is now on developing her digital skills, which she considers a weakness.
The ability to face her flaws, accept them and act on them, combined with Benjamin Barker’s culture “The Skills Framework helps of developing people has, according to Joleen contributed to her motivation to become better. She me tick all the boxes in order to also feels that to succeed, certain key characteristics progress in my career.” are needed. Communication and Interpersonal Skills are important as Business Development involves meeting and negotiating with external parties as well as communicating with different internal departments. The desire to continuously learn is critical, to keep up with the constantly changing industry, as well as being proactive in looking out for ways to improve the business.
This is why the Skills Framework is, in her opinion, important to her, as it helps ensure that she ticks all the boxes in order to progress in her role, which she hopes one day, will lead to her becoming an F&B business owner herself.
131 Sales Executive
JOB ROLE DESCRIPTION The Sales Executive qualifies and contacts prospective clients, up-sales to existing clients, and closes business under close supervision. He/She keeps clients informed of new products/service offerings, conducts market research to identify selling possibilities and evaluates customer needs. He forecasts and manages the pipeline of opportunities. He supports the answering of technical and procedural questions, coordinates the formulation of price quotations, submission of sales contract for orders and maintenance of customer records.
He is self-motivated and mindful of placing the customer’s interests at the forefront of his priorities. He is able to confidently explain how the product can add value to the customer and is proactive in identifying and addressing customer needs. He is a team player who is able to take rejection as a personal challenge to succeed when given the next opportunity.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Account Management Level 2 Communication Intermediate
Business Development Level 3 Creative Thinking Basic Skills AND Business Needs Analysis Level 2 Interpersonal Skills Intermediate Competencies Market Research Level 2 Problem Solving Basic
Stakeholder Management Level 3 Resource Management Basic
Technical Sales Support Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
132 Channel Sales Executive
JOB ROLE DESCRIPTION The Channel Sales Executive assists with identifying, recruiting and managing relationships with channel partners to support product sales. He/She communicates with channel partners on a regular basis to identify their needs and ensure compliance with partner agreements and goals. He supports the training and guides channel sales partners about product and/or service offerings and features based on mutual performance objectives.
He is self-motivated and service-oriented. He appreciates the value of building long-lasting relationships with channel sales partners and is proactive in identifying and addressing their needs. He is a team player who presents ideas with confidence and simplicity.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Development Level 3 Communication Intermediate
Business Needs Analysis Level 2 Creative Thinking Basic Skills AND Market Research Level 2 Interpersonal Skills Intermediate Competencies Sales Channel Management Level 3 Problem Solving Basic
Stakeholder Management Level 3 Resource Management Basic
Technical Sales Support Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
133 Pre-/Post-Sales Consultant
JOB ROLE DESCRIPTION The Pre-/Post-Sales Consultant provides pre-sales technical expertise to the sales team and customers during the sales process. He/She provides technical input on bid proposals, projects and technical documents and identifies additional sales opportunities with existing customers. He may install and demonstrate the organisation’s products at customer sites. He performs a range of mainly straightforward assignments and uses prescribed guidelines or policies to analyse and resolve problems. He receives a moderate level of guidance and direction. He may lead projects or project steps within a broader project or have accountability for ongoing activities or objectives.
He displays effective listening skills and is inquisitive, which combined, aid him in the understanding of customer needs. He pays attention to details, has strong analytical and problem-solving capabilities. He has a service-oriented personality and is a team player who works towards developing solutions collaboratively.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Account Management Level 3 Creative Thinking Intermediate
Business Development Level 3 Interpersonal Skills Advanced
Business Needs Analysis Level 3 Problem Solving Intermediate
Skills AND Problem Management Level 3 Service Orientation Intermediate Competencies Product Management Level 3 Teamwork Intermediate
Programme Management Level 3
Stakeholder Management Level 4
Technical Sales Support Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
134 Sales Account Manager
JOB ROLE DESCRIPTION The Sales Account Manager acts as a key point of contact between an organisation and its clients. He/ She possesses thorough product knowledge and oversees product and/or service sales. He works with customers to identify their wants and prepares reports by collecting, analysing, and summarising sales information. He contacts existing customers to discuss and give recommendations on how specific products or services can meet their needs. He maintains customer relationships to strategically place new products and drive sales for long-term growth.
He is a resourceful, people-focused and persistent individual, who takes rejection as a personal challenge to succeed when given opportunity. He appreciates the value of long-lasting relationships and prioritises efforts to build trust with existing and potential customers. He exhibits good listening skills and is able to easily establish rapport with customers and team members alike.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Account Management Level 4 Communication Advanced
Business Development Level 3 Creative Thinking Intermediate
Business Needs Analysis Level 3 Interpersonal Skills Advanced
Contract Management Level 3 Problem Solving Intermediate
Skills AND Partnership Management Level 3 Resource Management Intermediate Competencies Pricing Strategy Level 3
Product Management Level 3
Sales Strategy Level 4
Stakeholder Management Level 4
Technical Sales Support Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
135 Business Development Manager
JOB ROLE DESCRIPTION The Business Development Manager works to improve an organisation’s market position and achieve financial growth. He/She prospects new clients by networking, cold calling, advertising or other means of generating interest from potential clients. He builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. He plans persuasive approaches and pitches to convince potential clients. He may manage the activities of others supporting business development.
He is self-motivated and capable of setting clear and meaningful goals. He displays high levels of resilience when faced with challenges. He understands the consultative selling approach and is able to leverage on and support the role that marketing place in attracting, qualifying and nurturing prospective customers. He is articulate and creative in utilising his product and customer knowledge to close deals.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Development Level 4 Communication Advanced
Business Needs Analysis Level 3 Creative Thinking Intermediate
Contract Management Level 3 Interpersonal Skills Advanced Skills AND Competencies Market Research Level 3 Problem Solving Intermediate
Partnership Management Level 4 Resource Management Intermediate
Stakeholder Management Level 4
Technical Sales Support Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
136 Channel Sales Manager
JOB ROLE DESCRIPTION The Channel Sales Manager utilises strategies and tactics to win, maintain and expand relationships with channel partners. He/She works toward achieving sales, profitability, and channel partner recruitment objectives. He may represent selected number or the entire range of organisation products; develops and implements unique partner joint solutions that deliver a compelling value for target customers. He trains and educates channel sales partners about product/service offerings and features. He assesses, clarifies, and validates partner needs on an ongoing basis to ensure compliance with partner agreements and goals.
He is self-motivated and service-oriented; able to effectively guide channel sales partners towards mutually beneficial priorities and objectives. He is disciplined in measuring and monitoring channel sales partner performance and thinks strategically when proposing and implementing corrective actions. He communicates product/product portfolio functionality and benefits simply and persuasively, ensuring that channel sales partners are self-sufficient.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Development Level 4 Communication Advanced
Business Needs Analysis Level 3 Creative Thinking Intermediate
Contract Management Level 4 Interpersonal Skills Advanced
Partnership Management Level 4 Problem Solving Intermediate
Skills AND Pricing Strategy Level 3 Resource Management Intermediate Competencies Programme Management Level 3
Sales Channel Management Level 4
Sales Strategy Level 4
Stakeholder Management Level 4
Technical Sales Support Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
137 Product Marketing Executive
JOB ROLE DESCRIPTION The Product Marketing Executive plans, develops and implements competitive go-to-market product strategy based on product benefits, features and target market. He/She defines and implements tactical plans for marketing activities, coordinates the production of marketing communication collaterals in collaboration with internal and external agencies. He evaluates success and cost-effectiveness of all tactical actions and product campaigns. He plans, monitors and presents results of competitive studies to senior leaders. He leads market assessments to identify business opportunities and grow market share.
He is an innovative and creative individual, who is able to spot opportunities for new ideas and test concepts. He is outgoing and resourceful, able to adapt to changing environment. He is a team player who presents ideas with confidence and simplicity.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Brand Management Level 3 Communication Intermediate
Content Strategy Level 4 Creative Thinking Intermediate
Contract Management Level 4 Interpersonal Skills Intermediate
Customer Experience Management Level 3 Problem Solving Intermediate
Emerging Technology Synthesis Level 3 Resource Management Intermediate
Integrated Marketing Level 3
Skills AND Market Research Level 3 Competencies Marketing Strategy Level 4
Partnership Management Level 4
Pricing Strategy Level 3
Product Management Level 4
Programme Management Level 4
Stakeholder Management Level 3
User Experience Design Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
138 Customer Experience Manager
JOB ROLE DESCRIPTION The Customer Experience Manager acts as the internal voice of the customers and oversees the client experience. He/She champions customer needs internally and influences organisation structure to make it customer-centred. He utilises different communication channels to gain an understanding of customer experience with products and services provided. He interacts with customers to respond to inquiries and handle complaints. He ensures a high level of customer service and acts as an advocate in implementing plans to improve customer engagement and experience.
He is a self-driven individual, who displays high levels of service orientation and empathy when striving to address and resolve issues raised by customers, and at the same time, proactively proposing and seeking ideas to continuously improve customer experience with the product and prevent issues from occurring. He prioritises collaborative problem solving, is articulate and open to adopting fresh perspectives.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Account Management Level 3 Digital Literacy Intermediate
Customer Experience Management Level 5 Interpersonal Skills Advanced
Market Research Level 3 Problem Solving Advanced Skills AND Competencies Product Management Level 3 Sense Making Advanced
Programme Management Level 4 Service Orientation Advanced
Stakeholder Management Level 4
Technical Sales Support Level 2
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
139 Digital Marketing Executive
JOB ROLE DESCRIPTION The Digital Marketing Executive plans and implements integrated marketing activities across digital channels and within allocated budgets. He/She creates appealing content and programmes to promote the organisation and its products to build brand awareness and generate sales. He manages digital platforms and makes improvements to the design and usability for users. He assesses campaign effectiveness and generates data- driven commercial insights and reports for senior stakeholders. He implements communication and public relations activities for digital marketing.
He is an innovative and creative individual, who is able to spot opportunities for new ideas and test concepts. He is outgoing and resourceful, able to adapt to changing environment. He is a team player who presents ideas with confidence and simplicity.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Analytics and Computational Modelling Level 2 Communication Intermediate
Brand Management Level 3 Creative Thinking Intermediate
Business Innovation Level 4 Interpersonal Skills Intermediate
Content Strategy Level 4 Problem Solving Intermediate
Customer Experience Management Level 3 Resource Management Intermediate
Emerging Technology Synthesis Level 4 Skills AND Competencies Integrated Marketing Level 3
Market Research Level 3
Marketing Strategy Level 4
Pricing Strategy Level 3
Product Management Level 4
Programme Management Level 4
Stakeholder Management Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
140 Pre-/Post-Sales Manager
JOB ROLE DESCRIPTION The Pre-/Post-Sales Manager leads technical sales support to ensure successful customer integration and post-sales implementation of organisation products. He/She develops sales programmes to generate new business opportunities, and supports sales team through pre-sales and/or post-sales technical consulting activities. He oversees the preparation and presentation of technical proposals of how organisation’s products can meet customer’s needs and be integrated with customer’s systems and equipment, and ensures that the complete plans are feasible within cost, time, and environmental constraints. He solves complex problems and takes new perspectives using existing or new solutions on customer’s needs. He coaches junior staff.
He asks insightful questions to determine customers’ need or issues. He exhibits excellent interpersonal skills and is able to bridge differences and encourage different points of view when developing customer solutions and resolving any issues that may occur. He is adept at managing resources and developing his team members.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Account Management Level 4 Creative Thinking Advanced
Business Development Level 4 Interpersonal Skills Advanced
Business Needs Analysis Level 4 Leadership Intermediate
Problem Management Level 4 Problem Solving Advanced Skills AND Competencies Product Management Level 4 Resource Management Intermediate
Programme Management Level 4
Sales Strategy Level 4
Stakeholder Management Level 5
Technical Sales Support Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
141 Direct Sales Manager
JOB ROLE DESCRIPTION The Direct Sales Manager determines sales targets, markets and product offering. He/She focuses on revenue target setting accountability, sales strategy and career development of others, liaising with professional staff and other managers on the medium to long-term sales planning. He develops, communicates and implements the strategic direction of the operation; regularly leads important sales initiatives and has ultimate accountability for the sub-function. He solves complex problems and takes new perspectives using existing solutions to drive sales.
He is knowledgeable, creative and self-motivated, and is dedicated to growing the business. He is able to contribute expertise to product development and brainstorming of marketing campaigns, as needed. He is a competent decision maker who exhibits flexibility amidst a quickly changing environment. He strives to train talent and build successful teams.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Account Management Level 4 Communication Advanced
Business Development Level 5 Developing People Advanced
Business Needs Analysis Level 4 Interpersonal Skills Advanced
Contract Management Level 4 Problem Solving Advanced
Market Research Level 4 Resource Management Advanced
Skills AND Partnership Management Level 4 Competencies Pricing Strategy Level 4
Programme Management Level 4
Sales Strategy Level 5
Stakeholder Management Level 5
Technical Sales Support Level 3
Product Management Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
142 Channel Sales Leader
JOB ROLE DESCRIPTION The Channel Sales Leader develops strategies and tactics aligned with sales growth targets and requirements of channel partners. He/She manages and guides a team of channel sales professionals to drive sales of products and services across a diverse set of channel partners. He builds relationships with channel partners to influence and agree on mutual performance objectives, financial targets, and critical milestones of go-to-market strategies. He drives product differentiation and optimises the use of resources. He evaluates partnership effectiveness, and advises on corrective actions.
He is knowledgeable about the product or product portfolio and its functionality, and is able to articulate and promote its benefits in a way that is relatable to channel sales partners. He listens to concerns and issues, and provides counsel that promotes long-term self-reliance. He exhibits excellent interpersonal skills when motivating, managing and earning partner’s trust and is effective in persuading the team to do the same.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Business Development Level 5 Communication Advanced
Business Needs Analysis Level 4 Developing People Advanced
Contract Management Level 5 Interpersonal Skills Advanced
Market Research Level 4 Problem Solving Advanced
Partnership Management Level 5 Resource Management Advanced
Skills AND Pricing Strategy Level 4 Competencies Product Management Level 3
Programme Management Level 4
Sales Channel Management Level 5
Sales Strategy Level 5
Stakeholder Management Level 5
Technical Sales Support Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
143 Product Marketing Manager
JOB ROLE DESCRIPTION The Product Marketing Manager develops strategic marketing plans for a product or product lines and acts as product marketing’s primary advocate across organisation. He/She develops expertise around potential customer and bridges customer feedback and requirements to technical product feature sets and broader market trends through planning and guidance of market research, competitive analysis, pricing and customer engagement. He oversees involvement with technology teams to develop new products, product features and functionality. He identifies areas for growth and creates strategic product roadmaps to drive adoption.
He is knowledgeable about the product and/or product portfolio and its functionality, and is able to articulate and promote its benefits in a way that is relatable to customers. He applies creative thinking in his approach not only to ideate new ways to increase product awareness and brand perception but also to resolve issues. He exhibits excellent interpersonal skills when executing projects and dealing with situations and is effective in aligning the team behind a common vision for the product/product portfolio.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Brand Management Level 4 Communication Advanced
Content Strategy Level 5 Creative Thinking Advanced
Contract Management Level 5 Interpersonal Skills Advanced
Customer Experience Management Level 4 Problem Solving Advanced
Emerging Technology Synthesis Level 4 Resource Management Advanced
Integrated Marketing Level 4
Skills AND Market Research Level 4 Competencies Marketing Strategy Level 5
Partnership Management Level 5
Pricing Strategy Level 4
Product Management Level 5
Programme Management Level 5
Stakeholder Management Level 4
User Experience Design Level 3
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
144 Digital Marketing Manager
JOB ROLE DESCRIPTION The Digital Marketing Manager contributes to the realisation of the organisation’s business strategies by driving its digital marketing and public relations programmes. He/She directs the organisation’s communication plans, generates data-driven commercial insights and monitors budgets. He reports to senior stakeholders on the performance of all digital marketing campaigns. He leads the development, implementation and optimisation of appealing marketing concepts to promote the organisation and its products across all digital and offline channels. He coaches junior staff.
He is approachable and open to different ideas. He understands the vision for the product or product portfolio as well as customer needs, and is able to evaluate ideas for their effectiveness in meeting strategic objectives as well as work in a collaborative manner with all stakeholders, to ensure that the initiatives succeed. He is attuned to the changing environment, especially in the area of new technological developments, and is able to foster team’s enthusiasm for change.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Analytics and Computational Modelling Level 3 Communication Advanced
Brand Management Level 4 Creative Thinking Advanced
Business Innovation Level 5 Interpersonal Skills Advanced
Content Strategy Level 5 Problem Solving Advanced
Customer Experience Management Level 4 Resource Management Advanced
Emerging Technology Synthesis Level 5 Skills AND Competencies Integrated Marketing Level 4
Market Research Level 4
Marketing Strategy Level 5
Pricing Strategy Level 4
Product Management Level 5
Programme Management Level 5
Stakeholder Management Level 4
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
145 Head of Pre-/Post-Sales
JOB ROLE DESCRIPTION The Head of Pre-/Post-Sales defines, articulates and implements the organisation’s vision for pre- and post-sales product and/or service support. He/She focuses on developing key growth pre-sales strategies, tactics and action plans required to achieve revenue and/or sales targets. He leads the pre and post-sales technical support of sales operations and ensures staffs are fully trained in products/services. He provides inputs to the teams developing prototypes to demonstrate the feasibility of solutions. He oversees the delivery of in-depth presentations and product demonstrations to customers. He designs, develops and implements operating policies.
He is target and deadline driven, able to prioritise objectives and influence collaboration between stakeholders, including across departments. He sets the vision and strategic direction that is influenced by business objectives, while at the same time takes into account customers’ needs. He is strongly committed to developing the talent and inspires his team members to pursue a common vision.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Account Management Level 4 Developing People Advanced
Business Development Level 5 Interpersonal Skills Advanced
Business Needs Analysis Level 5 Leadership Advanced
Contract Management Level 5 Problem Solving Advanced
Customer Experience Management Level 5 Resource Management Advanced Skills AND Competencies Pricing Strategy Level 5
Product Management Level 5
Programme Management Level 5
Sales Strategy Level 5
Stakeholder Management Level 6
Technical Sales Support Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
146 Head of Sales
JOB ROLE DESCRIPTION The Head of Sales defines, articulates and implements the organisation’s vision and strategy for direct and indirect selling of products and/or services. He/She develops sales forecast, budget and manpower plans; and focuses on executing key growth sales strategies, tactics and action plans required to achieve revenue or sales targets. He pursues key prospects, negotiates and constructs appropriate terms of sales. He delivers presentations and product demonstrations to clients. He designs, develops and implements operating policies.
He is driven to achieve target and deadlines and is able to prioritise objectives and influence stakeholders towards consensus. He is able to set a vision and strategic direction for the team that is influenced by business objectives, while at the same time takes into account customer needs. He enjoys networking and building long-lasting relationships with customers and partners.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Account Management Level 5 Developing People Advanced
Business Development Level 6 Interpersonal Skills Advanced
Contract Management Level 5 Leadership Advanced
Partnership Management Level 5 Problem Solving Advanced
Skills AND Pricing Strategy Level 5 Resource Management Advanced Competencies Product Management Level 5
Programme Management Level 5
Sales Channel Management Level 5
Sales Strategy Level 6
Stakeholder Management Level 6
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
147 Head of Marketing
JOB ROLE DESCRIPTION The Head of Marketing defines and articulates the organisation’s product vision to drive market adoption and achieve desired market share, revenue growth and profitability objectives. He/She designs innovative, integrated and high-impact marketing strategies, assets and campaigns that generate demand and nurture sales-leads for the business. He oversees end-to-end client experience and engagement, delivering against Return on Investment (ROI) targets. He designs, develops and implements operating policies in his field of work.
He is results-oriented and able to think outside the box when envisioning the future for the product or product portfolio and the brand while at the same time having a realistic grasp of business objectives and capabilities. He is able to effectively inspire the team to align behind a common vision and exhibits determination and patience when faced with roadblocks. He is an influential leader with a strong client focus, who enjoys building relationships and tatically engaging stakeholders.
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Brand Management Level 5 Creative Thinking Advanced
Business Innovation Level 5 Interpersonal Skills Advanced
Content Strategy Level 5 Leadership Advanced
Customer Experience Management Level 5 Problem Solving Advanced
Emerging Technology Synthesis Level 5 Resource Management Advanced
Integrated Marketing Level 5 Skills AND Competencies Market Research Level 5
Marketing Strategy Level 6
Partnership Management Level 5
Pricing Strategy Level 5
Product Management Level 6
Programme Management Level 6
Stakeholder Management Level 5
For a list of critical work functions and key tasks for this job role, visit www.skillsfuture.sg/skills-framework/ict
148 Notes
149 Notes
150 Notes
151 Supporting Organisations and Acknowledgements
We would like to thank the following organisations and partners for their support and contributions in the development and validation of the Skills Framework for ICT:
1-Net Singapore Pte. Ltd. NEC Asia Pacific Pte. Ltd. Accenture Technology Netlink trust A-IT Software Services Pte. Ltd. Neptune Oriental Lines Anlaz Consulting Pte. Ltd. Nvidia Singapore Development Pte. Ltd. Autodesk Asia Pte. Ltd. NVPC BNY Mellon Investment Management Pte. Ltd. Oversea-Chinese Banking Corporation Limited Certis Cisco O’Connor’s Singapore Pte. Ltd. Changi Airport Group Oracle Corporation Codigo Palo Alto Networks Concorde Security Pte. Ltd. PayPal CrimsonLogic Pte. Ltd. Pivotal Systems Pte. Ltd. Development Bank of Singapore Port of Singapore Authority Dell EMC Quann Asia Pacific Pte. Ltd. Deloitte Singapore Red Hat Dimension Data Redmart Limited DP World Resorts World at Sentosa Pte. Ltd. Easy Works SAP Asia Pte. Ltd. Elixir Technology Pte. Ltd. SAS Institute Pte. Ltd. FireEye SATS Ltd. G&W Group Sea Limited General Assembly Singapore Seagate Singapore International Headquarters Pte. Ltd. Google Asia Pacific Pte. Ltd. Sentosa Development Corp Grab Singapore Sherwood GM Pte. Ltd. Hacker Trail Singapore Airlines Hewlett Packard Inc. Singapore Telecommunications Limited IBM Singapore Pte. Ltd. ST Engineering Infosys StarHub Ltd. Inspire-Tech Pte. Ltd. Tata Consultancy Services Integrated Health Information Systems The Farrer Park Company JP Morgan TNF Ventures Linkedin Total eBiz Solutions Pte Ltd Mediacorp Pte. Ltd. Touché Group Microsoft Singapore United Overseas Bank Microusability Pte Ltd Web Professional House Pte. Ltd. Mobiquest Solutions Pte. Ltd. Wipro Ltd. MOH Holdings Pte. Ltd. XYZ Wave Pte. Ltd. MSD international (Merck) Zalora South East Asia Pte. Ltd. NCS
In addition, we would like to express our gratitude to the following stakeholders and partners for their contribution to the development of the Skills Framework for Infocomm Technology: • Individuals who have agreed to share their personal career stories • The Industry Association and Professional Bodies for sharing their business and members’ perspectives • Various Government and Government-Linked Agencies for their assistance • Education and Training Providers for the inputs on skills and competencies development
152 Wage Information
Monthly gross wages of selected occupations in ICT, June 2016
Gross Wage
Occupation 25th Percentile 75th Percentile ($) ($)
Chief Information Officer/Chief Technology Officer 7,975 11,083
IT Service Manager 7,163 11,186
Network and Communications Manager 6,748 12,052
Software and Applications Manager 7,982 13,016
Applications/Systems Programmer 3,800 6,095
Database Administrator 5,711 7,705
Graphic Designer 2,639 4,317
Information Technology Project Manager 6,923 9,015
Information Technology Security Specialist 4,146 7,164
Information Technology Testing/Quality Assurance Specialist 3,300 5,400
Network, Servers and Computer Systems Administrator 3,417 4,700
Network/Infrastructure Architect, Engineer and Specialist 4,054 7,244
Software, Web and Multimedia Developer 4,060 6,500
Systems Analyst 4,464 6,881
Computer Technician (including IT User Helpdesk Technician) 2,200 3,180
Source: Occupational Wage Survey, Manpower Research & Statistical Department, Ministry of Manpower
1) Data pertain to full-time resident employees in the private sector establishments each with at least 25 employees
2) Monthly Gross Wage referes to the sum of the basic wage, overtime payments, commissions, allowances, and other regular cash payments. It is before deduction of employee CPF contributions and personal income tax and excludes employer CPF contributions, bonuses, stock options, other lump sum payments and payments-in-kind.
3) 25th Percentile Wage refers to the wage level which divides the bottom 25% of wage earners from the rest.
4) 75th Percentile Wage refers to the wage level which divides the top 25% of wage earners from the rest.
153 Skills Framework For Infocomm Technology Career Pathways
Security
Incident Response, Governance, Risk Security Penetration Security Forensic Investigation Security Design and Compliance Testing and Certification Operations and Threat Analysis and Engineering
Chief Information Security Officer
Incident Investigation Principal Manager/ Security Security Security Forensic Cyber Risk Penetration Engineer/ Operations Investigation Manager Testing Principal Manager Manager/ Manager Security Threat Architect Investigation Manager
Incident Investigator Security Security Cyber Risk /Forensic Security Penetration Operations Analyst Investigator Engineer Tester Analyst /Threat Investigator
Associate Security Analyst/Associate Security Engineer
Security Executive
Legend Movement into another track Movement within the same track IT Infocomm Technology UI User Interface UX User Experience Support
Operations Systems and Quality Systems and Database Administration IT Audit Data Centre Support Assurance
Chief Technology Officer/Chief Information Officer
Head of IT Operations and Support
Senior IT Operations and Support Manager Quality Manager
IT Audit Data Centre Manager Manager Systems Database Support Senior Quality Administration Administration Manager Engineer Manager Manager
Senior Senior Support Senior Senior Data Systems Database Quality Engineer Analyst IT Auditor Centre Engineer Administrator Administrator
Technical Systems Database Data Centre Support IT Auditor Quality Analyst Administrator Administrator Engineer Executive Infrastructure Data
Implementation, Planning and Cloud Business Data Operations and Data Science Design Computing Intelligence Engineering Maintenance
Chief Technology Officer/ Chief Information Officer/Chief Digital Officer
Business Head of Infrastructure Intelligence Chief Data Scientist Director
Senior Infrastructure Architect Information Senior Data Architect Scientist
Business Infrastructure Intelligence Manager Manager Principal Planning Principal Cloud Senior Data and Design Architect Data Scientist Architect Engineer
Senior Senior Cloud Infrastructure Data Analyst Data Engineer Engineer Engineer
Senior Planning and Design Engineer
Infrastructure Cloud Engineer Engineer
Senior Infrastructure Executive
Infrastructure Legend Executive Movement into another track Movement within the same track IT Infocomm Technology UI User Interface UX User Experience Professional Services Software and Applications
Program IT Consulting Enterprise Solutions Business Systems and Project and Architecture Architecture Analysis Analysis Management Implementation
Chief Technology Chief Technology Officer/Chief Officer/Chief Chief Technology Officer/Chief Information Officer/Chief Digital Officer Information Officer/ Information Officer/ Chief Digital Officer Chief Digital Officer
Principal Enterprise Program Head of IT Head of Applications Development Architect Director Consulting
Principal Enterprise Program Principal IT Solutions Architect Manager Consultant Architect
Solutions Senior Project Senior IT Integration Business Systems Manager Consultant Architect Analyst Analysis Manager
Senior Business IT Consultant Systems Analyst Analyst
Associate IT Consulting Systems Business Analyst Analyst Analyst
Legend Movement into another track Movement within the same track IT Infocomm Technology UI User Interface UX User Experience Professional Services Software and Applications Sales and Marketing
Program IT Consulting Applications Embedded Software Enterprise Solutions Business Systems Platform Product Pre- and Digital and Project and Design and Systems Quality User Interface and Experience Direct Sales Channel Sales Product and Service Marketing Architecture Architecture Analysis Analysis Engineering Management Post-Sales Marketing Management Implementation Development Engineering Assurance
Chief Technology Chief Technology Officer/Chief Officer/Chief Chief Technology Officer/Chief Information Officer/Chief Digital Officer Information Officer/ Information Officer/ Chief Digital Officer Chief Digital Officer
Principal Head of Pre-/ Enterprise Program Head of IT Head of Applications Development Head of Product Head of Sales Head of Marketing Post-Sales Architect Director Consulting
Software Principal Embedded Enterprise Program Principal IT Applications Platform Quality Solutions Systems Head of UI/UX Design Architect Manager Consultant Architect Architect Assurance Architect Architect Manager
Senior Digital Pre-/Post- Channel Product Direct Sales Manager Product Marketing Manager Marketing Sales Manager Sales Leader Manager Manager Senior Solutions Senior Embedded Project Senior IT Systems Applications Platform Software Integration Business Systems Lead UI Lead UX Manager Consultant Analysis Development Engineering Quality Architect Analyst Engineering Designer Designer Manager Manager Manager Assurance Manager Engineer
Senior Software Senior Senior Senior Business Embedded Quality Senior UI Senior UX Product IT Consultant Systems Applications Platform Analyst Systems Assurance Designer Designer Manager Analyst Developer Engineer Engineer Engineer
Pre-/ Business Product Customer Digital Sales Account Channel Sales Post-Sales Development Marketing Experience Marketing Manager Manager Consultant Manager Executive Manager Executive
Associate Embedded IT Consulting Systems Applications Platform Business Systems UI Designer UX Designer Analyst Analyst Developer Engineer Analyst Engineer
Channel Sales Executive Sales Executive