• STRATEGIC FACILITY PLANNING

• FOOD AND HOSPITALITY SERVICES

• TECHNOLOGY SOLUTIONS

• ENVIRONMENTAL SERVICES

• INTERIM

• RUCK-SHOCKEY LEARNINGSM WE ARE RUCK-SHOCKEY STRATEGIC GROWTH SPECIALISTS

Ruck-Shockey & Associates (RSA) is a hospitality consulting firm dedicated to providing insights into new systems, strategic plans, new technology, and implementation of future changes. Our mission is to enable our clients with the resources they need to manage, plan and implement changes in their operation.

Carolyn Ruck and Georgie Shockey founded RSA, a privately held female US corporation, in 1997. They each have over 30 Carolyn Ruck years of hospitality experience, including , operations, and implementing specialized technologies.

RSA features a team approach, with over 60 combined years of specialized experience in Hospitality Consulting Foodservice and Environmental Services [EVS], Management, Planning & System Design for our Healthcare, College & University and Georgie Shockey Corporate Dining Clients.

Integrated within our team’s capabilities is our QUEST-Track™ framework which permits TECHNOLOGY us to highlight critical success enablers at program SOLUTIONS initiation to promote and delivers lower costs and implementation time, while maintaining delivery of high-quality service to The professionals on the RSA Team are uniquely achieve intended results. positioned to provide all aspects of technology platform support for F&NS and EVS integrating We assure effective customer understanding of technology into hospitality support services. We total progression lifecycle monitoring and the can manage any number of technology sectors with importance of fiduciary contribution to multilevel efficiency that create meaningful results for your stakeholders, including: organization, your employees, the community you • Operational – Food & EVS serve and your customers. • Executive Chefs • Registered Dietitians The RSA Tech Deck • Design Consultants • Software Solutions • Performance Learning • Technology Staffing & Support • Recruiter and Staff Trainers • Marketing Consultants • Technology Assessment • Analysts • Design & Accountability – Dashboards • Transformation Strategists • Professional Technology Services • Strategy Consultants • New Initiatives - Integration • Implementation Experts FOOD & ENVIRONMENTAL NUTRITION SERVICES SERVICES

CULINARY TALENT The Ruck-Shockey team includes numerous Environmental Service Quality Services & Tools (EVS) consultants, which have led assessments & transformations in • Operational Assessment Delivery System single as well as multi-site operations across the country and new TO CLINICAL EXPERTISE • Customized Training WITH SOLID OPERATIONAL TRACKING program developments. • Quest-Track™- Systematically review Our team focuses on labor baseline development, cleaning times and process the recommendations for The RSA team brings and frequencies, and best practice discussions on “who cleans each project an objective view to what” for the most effective productivity standards. We look for • Document space for program planning your operations, and opportunities to save money by scheduling for aligned outcomes, are able to identify vendor consolidations and/or product consolidations, as well as the • Determine service levels per area operational, culinary, use of technology to drive best practices. or department clinical quality and facility • Develop operational tools We perform quality assessments and monitor on-going outcomes to improvements, and Our team consists of highly trained drive customer and staff satisfaction. Training standards are essential • Vendor and supply consolidation make recommendations food service operational managers, to all work and our consultants have experience and maintain the • Operations based on our extensive certified chefs, registered dietitian credentials to enhance engagement and business outcomes. knowledge of the food Transition Planning nutritionists (RDN) skilled in areas of: and hospitality industry • Contract/in-source changes • Operations and best practices. • New facility transitions • RFP Management Our team focuses on • Transition planning productive operations, Productivity & • Clinical Nutrition and Wellness enhancing retail sales, Supply Cost Management quality for all customers, • Productivity and Supply Cost Management operational program RFP , clinical standards, capital feasibility and development of • Meal Delivery Services for Patients/ Residents (Healthcare Focus) projects. We look for opportunities to reduce expense and/or increase • Meal Delivery Services for Employee bottom line revenue without impacting quality. and Visitors We perform complex feasibility studies that have secured multimillions in • Meal Delivery Assessment capital for our clients. • Service Integration Training standards are essential to all work and our consultants are subject • Retail Services matter experts and maintain the credentials to enhance engagement and • Technology & Software Solutions business outcomes. STRATEGIC INTERIM MANAGMENT & RUCK-SHOCKEY FACILITY SM PLANNING LEARNING

CUSTOMIZED ONLINE PERFORMANCE LEADERSHIP Are you struggling to develop leadership talent and monitor education compliance for your team? Are there new systems and processes to be shared with large numbers of staff in different locations? Do you need to add skills to your team to advance your programs? The strategic positioning Our Interim Management You’re not alone. of location, layout and the Services Division caters SM operating model of hospitality to all areas of the food, Ruck-Shockey Learning is Your driven departments such as nutrition and environmental Resource For: Food, Environmental Services services within the • Relevant operations leader development and Laundry is essential for hospitality industry. courses and learning paths ultimate delivery of service and • Customized online and in-person training Our Interim Management optimal operating efficiency. programs created for individuals, teams, Services has successfully Ruck-Shockey & Associates and organizations supported departments (RSA) and its team of • Tracking employee completion, that were between consultants lead clients through a proactive delivery of services to position a compliance, and CEUs new or redeveloped facility to be effective and competitive. managers, operational transformations that needed extra support and short term critical support. When time and resources are OUR FACILITY PLANNING We work to understand the data and location volumes to support the Ruck-Shockey Learning Tools PROCESS INCLUDES management and operational needs, including labor needs/FTE’s, space, short and your organization’s stability is at risk, our team can take on or Offerings location and expenses. We map all logistical components and pathways to that extra workload AND make significant contributions to • Understanding organizational • Front-Line Leadership Programs ensure operational and efficiency goals are achieved—taking into account your operation. direction, goals & vision • Performance Leadership Development current and future goals. All studies, presentations and reports are customized Our consultants are specialists who have worked within the industry • Performance Coaching to each client, with supporting data and projected outcomes, so that the • Qualitative and quantitative studies and know firsthand the demands you face day-to-day. Our interim executive team sees a strong case for making a change or improving on • Customized Online Training With or • Operational modeling team has each managed multiple transitions from full departments existing facilities and/or services. Without Compliance Tracking to singular positions, • Consolidation vs. bringing depth and The Benefits of Ruck-Shockey decentralization studies SM experience to each. Learning Are: • & material flow • ROI for retaining team members and These services put our engaged leaders • Presentation and preparation for clients ahead of the • Easy access for you and your team executive team senior leadership competition with talent • Integration with design and and seamless execution • Completed at your own pace architectural teams of your goals and • Leadership development that can be objectives, and on the combined with Performance Coaching track to success. • Immediate application—priceless! OUR CAPABILITIES • Organizational Business Systems • Operational Review & Assessment Studies • Food, EVS Service, Design & Transformation • Menu & Recipe Development • Staff Training & Recruiting • Information Technology • Corporate Advisory, Strategic & • Personnel Management & Support • Interim Management • Request for Proposal (RFP) Processes • Implementation Services & Tools • Master Plans (Space, Retail, Operations)

SOME OF OUR CURRENT & FORMER CLIENTS • The Ohio State University Wexner Medical Center • Intermountain Healthcare • Geisinger Health System • Curtis Institute of Music • Creighton University • Stanford University • Oakland Unified School District • Premera Blue Cross • Association of Healthcare Foodservice (AHF)

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