Appendix F 11.5.5 FI Contact List for Enquiries for Dans Or Pans

Total Page:16

File Type:pdf, Size:1020Kb

Appendix F 11.5.5 FI Contact List for Enquiries for Dans Or Pans Appendix F Financial Institution Contact List For Enquiries Regarding DANs Or PANs Fax Phone AMP Bank Limited AMP Banking - Finance Locked Bag 5059, Parramatta NSW 2124 [email protected] (02) 8843 8326 (02) 9768 4046 Australia and New Zealand Banking Cheque Compliance Team Group Limited PO Box 23291, Docklands VIC 8012 [email protected] 1800 608 004 (03) 8654 9889 Auswide Bank Ltd Head of Banking Services PO Box 1063, Bundaberg QLD 4670 [email protected] (07) 4152 3499 (07) 4150 4060 Arab Bank Australia Limited Senior Manager Operations Level 7, 20 Bridge Street, Sydney NSW 2000 [email protected] (02) 9221 5428 (02) 9377 8926 Bank Australia Limited Head of Retail Operations Private Bag 12, Kew, VIC 3101 [email protected] (03) 9854 4866 (03) 9854 4669 Bank of America, NA VP, Operations Manager, Commercial Services Level 38, Govenor Phillip Tower, 1 Farrer Place, Sydney NSW 2000 [email protected] (02) 8749 4205 (02) 8749 4271 Bank of China Limited Manager Operations 39 York Street, Sydney NSW 2000 [email protected] (02) 9279 2844 (02) 8235 5869 Bank of China (Australia) Limited Manager Operations 39 York Street, Sydney NSW 2000 [email protected] (02) 9279 2844 (02) 8235 5869 Bank of Communications Co., Ltd Trade Finance Manager Lvl 27, 363 George St, Sydney NSW 2000 [email protected] (02) 8029 8802 (02) 8029 8818 Bank of Melbourne (a division of Westpac Specially Printed Vouchers Analyst Banking Corporation) Specially Printed Cheques Unit, 1 King St, Concord West NSW 2138 [email protected] (02) 9767 1531 (02) 8767 8633 Bank of Queensland Limited Stationery Officer Lvl 4, 100 Skyring Terrace, Newstead QLD 4006 [email protected] (07) 3212 3405 (07) 3212 3461 Bank of Sydney Ltd Head of Branch Network PO Box 4288, Sydney NSW 2000 [email protected] (02) 9283 7723 (02) 8262 9160 Bank of Tokyo–Mitsubishi UFJ, Ltd Deputy Head, Operations Planning Level 26, 1 Macquarie Place, Sydney NSW 2000 [email protected] (02) 9247 4266 (02) 9296 1297 Bankwest, a division of Commonwealth Evaluations Officer Bank of Australia 31 Birnie Avenue, Lidcombe NSW 2141 [email protected] (02) 8737 3797 (02) 8737 3449 Bendigo and Adelaide Bank Limited Manager The Bendigo Ctr, PO Box 480, Bendigo VIC 3552 [email protected] (03) 5485 7668 (03) 5485 6384 Citigroup Pty Limited Supervisor – Day 2 Operations Level 26, 2 Park Street, Sydney NSW 2000 [email protected] (02) 8225 5256 (02) 8225 3015 AusPayNet Publication 11.5.5 Last Amended (19 September 2017) Fax Phone Commonwealth Bank of Australia Evaluations Officer 31 Birnie Avenue, Lidcombe NSW 2141 [email protected] (02) 8737 3797 (02) 8737 3449 Community First Credit Union Member Administration Team [email protected] (02) 9735 1651 1300 13 22 77 Credit Union Australia Ltd Team Leader - Payments GPO Box 100, Brisbane QLD 4001 [email protected] (07) 3221 5576 (07) 3365 0228 Cuscal Limited Assistant Product Manager, Payment Products 1 Margaret Street, Sydney NSW 2000 [email protected] (02) 8299 9633 (02) 8299 9251 Deutsche Bank AG Sydney Sebastian Rebeiro (VP) & Michael Chanpowsee (Asst. VP) Level 10, 126 Phillip Street, Sydney NSW 2000 [email protected] (02) 8258 1240/ (02) 8258 1411 [email protected] 8258 4860 Greater Bank Ltd Cheque Processing Supervisor PO Box 103, Hamilton NSW 2303 [email protected] (02) 4921 9106 (02) 4921 9264 Heritage Bank Limited Supervisor Member Cheques 400 Ruthven Street, Toowoomba QLD 4350 [email protected] (07) 4694 9782 (07) 4694 9131 HSBC Bank Australia Limited Senior Payments Officer Level 2, 10 Smith Street, Sydney NSW 2150 [email protected] (02) 8987 5929 (02) 9762 9914 Hume Bank Ltd Finance Manager PO Box 343, Albury NSW 2640 [email protected] (02) 6051 3255 (02) 6051 3211 Indue Ltd Head of Client Services PO Box 523, Toowoong QLD 4066 [email protected] (07) 3258 3468 (07) 3258 4268 Industrial and Commercial Bank of China Ltd Operations Department Level 1, 220 George Street, Sydney NSW 2000 [email protected] (02) 9233 3982 (02) 9475 5523 ING Bank (Australia) Limited Manager Treasury Operations & Banking Services Level 29, 60 Margaret Street, Sydney NSW 2000 [email protected] (02) 9028 4708 (02) 9028 4506 ING Bank, NV Manager Treasury Operations & Banking Services Level 29, 60 Margaret Street, Sydney NSW 2000 [email protected] (02) 9028 4708 (02) 9028 4506 JPMorgan Chase Bank, NA Sue Sleiman / Neil Bennie Lvl 18, 85 Castlereagh Street Sydney NSW 2000 [email protected] (02) 9003 6755 (02) 9003 6539 Macquarie Bank Limited Special Print Manager 1, Shelley Street, Sydney NSW 2000 [email protected] (02) 8232 4120 (02) 8232 3861 Maitland Mutual Building Society Limited Management Accountant PO Box 50, Maitland NSW 2320 [email protected] (02) 4933 8996 (02) 4933 8044 Mega International Commercial Bank Co,Ltd Manager Level 8, 10 Spring Street, Sydney NSW 2000 [email protected] (02) 9264 5492 (02) 9267 7511 AusPayNet Publication 11.5.5 Last Amended (19 September 2017) Fax Phone Members Equity Bank Pty Ltd Payments Operations Manager Lvl 28, 360 Elizabeth Street, Melbourne, VIC, 3000 [email protected] (03) 9708 4647 (03) 9708 3425 Mizuho Bank, Ltd Chief Manager / Department Head, Operations Level 33, 60 Margaret Street, Sydney NSW 2000 [email protected] (02) 8273 3999 (02) 8273 3888 (02) 8273 3860 National Australia Bank Limited MICR Printing Level 7, 700 Bourke Street, Docklands VIC 3008 [email protected] 1800 220 133 (03) 9208 5710 Newcastle Permanent Building Society Manager, Transaction & Payment Systems 307 King St, Newcastle West, NSW 2302 [email protected] (02) 4927 4380 (02) 4927 4412 Oversea-Chinese Banking Corporation Manager Operations Limited Level 2, 75 Castlereagh Street,Sydney NSW 2000 [email protected] (02) 9221 4360 (02) 9235 9531 Rabobank Australia Limited Product Manager, Corporate Development GPO Box 4577 Sydney NSW 2001 [email protected] (02) 8083 2727 (02) 8115 2727 Regional Australia Bank (a trading name of Community Mutual Limited) Manager, Member Administration Suite 4 New England Tech Park, Madgwick Drive Armidale NSW 2350 [email protected] (02) 6776 0430 (02) 6776 0450 Reserve Bank of Australia Manager, Banking Services GPO Box 637, Canberra, ACT 2601 [email protected] (02) 6201 4888 (02) 6201 4840 State Street Bank and Trust Company Assistant Vice President Level 10, 420 George Street, Sydney NSW 2000 [email protected] (02) 8249 1260 (02) 8251 4812 Summerland Credit Union Ltd Payments Operations Manager PO Box 657, Lismore, NSW, 2480 [email protected] (02) 6622 6433 (02) 6620 7070 Suncorp-Metway Limited Team Leader, Domestic & Global Payments L32 Brisbane Square, 366 George Street, Brisbane QLD 4000 [email protected] (07) 3135 2774 (07) 3835 5773 Taiwan Business Bank Customer Service Manager Level 24, 363 George Street, Sydney NSW 2000 [email protected] (02) 9262 3376 (02) 9262 3356 United Overseas Bank Limited Operation Manager Level 9, 32 Martin Place, Sydney NSW 2000 [email protected] (02) 9221 1541 (02) 8257 4603 Uniting Financial Services Senior Partnership Associate Level 9, 222 Pitt Street, Sydney NSW 2000 [email protected] (02) 9267 4965 (02) 8267 4405 Westpac Banking Corporation Proof/Specially Printed Vouchers Analyst Specially Printed Cheques Unit, Banking Services, 1 King Street, Concord West NSW 2138 [email protected] (02) 9767 1531 (02) 8767 8633 St. George (a division of Westpac Proof/Specially Printed Vouchers Analyst Banking Corporation) Specially Printed Cheques Unit, Banking Services, 1 King Street, Concord West, NSW, 2138 [email protected] (02) 9767 1531 (02) 8767 8633 AusPayNet Publication 11.5.5 Last Amended (19 September 2017) .
Recommended publications
  • Fees and Charges
    Fees and Charges PART 2 – SUPPLEMENTARY PRODUCT DISCLOSURE STATEMENT BANKVIC QANTAS VISA CREDIT CARD September 2020 This Fees and Charges brochure is required to be given by us to members when issuing a financial product to them. It contains details that might reasonably be expected to have a material influence on the decision of a customer as to whether to acquire product. This fees and charges table details those transactions for which a fee or charge is payable when using the BankVic Qantas Visa credit card by you. This also forms part of the Visa credit card Terms and Conditions of Use. This Fees and Charges brochure is current as at 01 September 2020. BANKVIC QANTAS VISA CREDIT CARD ACCOUNT FEES Annual fee Nil Late payment - debited on or after the day when an amount that is $9.00 due for payment is not paid on or before its due date. Card issued in normal course of business Nil Disputed transactions voucher retrieval - fee not charged if transaction $25.00 per transaction found to be merchant error BANKVIC QANTAS REWARDS PROGRAM BankVic Qantas Rewards program Nil TRANSACTIONAL Visa international transaction currency conversion fee 2.00% of the AUD transaction amount1 Visa Cash Advance includes: over the counter (domestic & international) $1.80 per transaction Westpac, St George, Bank SA or Bank of Melbourne ATM withdrawal2 $1.80 per transaction LOST/STOLEN CARDS Replacement in Australia $10.00 Emergency replacement overseas $0 Emergency cash overseas $0 AVOIDING CREDIT CARD FEES To avoid fees ensure that BankVic has received your total payment by the due date as outlined below.
    [Show full text]
  • Australia's Best Banking Methodology Report
    Mozo Experts Choice Awards Australia’s Best Banking 2021 This report covers Mozo Experts Choice Australia’s Best Banking Awards for 2021. These awards recognise financial product providers who consistently provide great value across a range of different retail banking products. Throughout the past 12 months, we’ve announced awards for the best value products in home loans, personal loans, bank accounts, savings and term deposit accounts, credit cards, kids’ accounts. In each area we identified the most important features of each product, grouped each product into like-for-like comparisons, and then calculated which are better value than most. The Mozo Experts Choice Australia's Best Banking awards take into account all of the analysis we've done in that period. We look at which banking providers were most successful in taking home Mozo Experts Choice Awards in each of the product areas. But we also assess how well their products ranked against everyone else, even where they didn't necessarily win an award, to ensure that we recognise banking providers who are providing consistent value as well as areas of exceptional value. Product providers don’t pay to be in the running and we don’t play favourites. Our judges base their decision on hard-nosed calculations of value to the consumer, using Mozo’s extensive product database and research capacity. When you see a banking provider proudly displaying a Mozo Experts Choice Awards badge, you know that they are a leader in their field and are worthy of being on your banking shortlist. 1 Mozo Experts Choice Awards Australia’s Best Banking 2021 Australia’s Best Bank Australia’s Best Online Bank Australia's Best Large Mutual Bank Australia's Best Small Mutual Bank Australia’s Best Credit Union Australia’s Best Major Bank 2 About the winners ING has continued to offer Australians a leading range of competitively priced home and personal loans, credit cards and deposits, earning its place as Australia's Best Bank for the third year in a row.
    [Show full text]
  • Methodology Report
    Mozo Experts Choice Awards Deposits 2019 Every day, Mozo keeps track of thousands of products in banking, insurance and energy. Unlike some other awards, providers don’t ‘enter’ the Mozo Experts Choice Awards nor do they pay to be considered. Our in-house team of experts analyse all the product data they’ve been tracking and scour the market to see if there are any other worthy candidates. Then we use our data and our experience to make a hard-nosed assessment of those products, to identify which offer great value or market-leading features. We recognise the leading products with the Mozo Experts Choice Awards. ● For product providers, a Mozo Experts Choice Award is a thoroughly researched third-party endorsement of their product. ● For consumers, the Mozo Experts Choice Awards badge is a sign that a product is among the leaders in the market, and is worthy of consideration. This report lists the winners and explains the judging methodology for our 2019 Deposit awards. 1 ​ Deposits - 2019 Winners Transaction Accounts Everyday Bank of the Year Exceptional Everyday Account Bank of Sydney Everyday Saver Account Bankwest Hero Transaction Account Bankwest Qantas Transaction Account BOQ Specialist Everyday Plus Account Citi Global Currency Account Citi Plus Transaction Account ING Orange Everyday Macquarie Platinum Transaction Account Macquarie Transaction Account UBank USaver Ultra Transaction Account Up Bank Everyday Account Best New Transaction Account Citi Global Currency Account 2 ​ Student Bank Account Community First Credit Union Student
    [Show full text]
  • The World's Most Active Banking Professionals on Social
    Oceania's Most Active Banking Professionals on Social - February 2021 Industry at a glance: Why should you care? So, where does your company rank? Position Company Name LinkedIn URL Location Employees on LinkedIn No. Employees Shared (Last 30 Days) % Shared (Last 30 Days) Rank Change 1 Teachers Mutual Bank https://www.linkedin.com/company/285023Australia 451 34 7.54% ▲ 4 2 P&N Bank https://www.linkedin.com/company/2993310Australia 246 18 7.32% ▲ 8 3 Reserve Bank of New Zealand https://www.linkedin.com/company/691462New Zealand 401 29 7.23% ▲ 9 4 Heritage Bank https://www.linkedin.com/company/68461Australia 640 46 7.19% ▲ 9 5 Bendigo Bank https://www.linkedin.com/company/10851946Australia 609 34 5.58% ▼ -4 6 Westpac Institutional Bank https://www.linkedin.com/company/2731362Australia 1,403 73 5.20% ▲ 16 7 Kiwibank https://www.linkedin.com/company/8730New Zealand 1,658 84 5.07% ▲ 10 8 Greater Bank https://www.linkedin.com/company/1111921Australia 621 31 4.99% ▲ 0 9 Heartland Bank https://www.linkedin.com/company/2791687New Zealand 362 18 4.97% ▼ -6 10 ME Bank https://www.linkedin.com/company/927944Australia 1,241 61 4.92% ▲ 1 11 Beyond Bank Australia https://www.linkedin.com/company/141977Australia 468 22 4.70% ▼ -2 12 Bank of New Zealand https://www.linkedin.com/company/7841New Zealand 4,733 216 4.56% ▼ -10 13 ING Australia https://www.linkedin.com/company/387202Australia 1,319 59 4.47% ▲ 16 14 Credit Union Australia https://www.linkedin.com/company/784868Australia 952 42 4.41% ▼ -7 15 Westpac https://www.linkedin.com/company/3597Australia
    [Show full text]
  • Global Currency Card Funds Redemption Form
    Global Currency Card Funds Redemption Form. Complete this form to transfer any remaining balances from your closed Global Currency Card account to a nominated account. Funds Redemption Details. To transfer any remaining funds, provide your Global Currency Card information and Australian bank account details below. Please note, any remaining funds will be paid to you in Australian Dollars (AUD) within 20 business days of receipt of this form. First name: Suburb: Postcode: Middle name: Mobile: Surname: Last 4 digits of your card number: Date of birth: / / Destination BSB: Scan a signed and completed copy of this form to: Bank of Melbourne Global Currency Card Service Centre PO Box 3845 Destination account number: RHODES NSW 2138 Or fax to + 61 1300 781 289 Questions? Please call 1300 804 266 in Australia or +61 3 8536 7873 when travelling for 24/7 support. I authorise Bank of Melbourne to transfer the Available Balance of my Global Currency Card account less any outstanding transactions, fees or amounts owed by me, in accordance with the account details provided by me. Signature Date ✗ / / Internal use only Residual value AUD: Authoriser name: Authoriser signature ✗ The details: Bank of Melbourne Global Currency Card is issued by Cuscal Limited ACN 087 822 455 AFSL 244116 (Cuscal). Cuscal is an authorised deposit taking institution and a member of Visa International and does not take deposits from you. Westpac Banking Corporation is the distributor of the product and is not responsible for and does not guarantee the product or card or your ability to access any prepaid value or the use of the product or card.
    [Show full text]
  • Home Loan Redraw Request Form
    Redraw Request Form – Residential Home Loans Note to (1) Redraw is not available for Super Fund Home Loans, Senior Access Home Loans, Senior Access Plus Home Loans and Money borrower(s): For Livings Loans. (2) For variable rate loans, amounts which you have prepaid under your agreement less than a month before a monthly repayment date cannot be redrawn until after that monthly repayment date has passed and the amount redrawn does not result in the balance owing on your loan account exceeding the amount which would be owing if you had paid all scheduled repayments on time. (3) For fixed rate loans, redraw is only available for loans fixed on and after 30 November 2009 and only for excess funds paid into the loan during the current fixed rate period up to the value of the prepayment threshold. (4) Please complete (i) all questions, (ii) use a black pen, AND (iii) use CAPITAL LETTERS. (5) All Borrowers on your loan account must sign. (6) The Bank does not promise it will relend you the redraw amount. This request is subject to its consent. (7) You should obtain your own tax advice in relation to the redraw. (8) The Bank only accepts this request by lending the redraw amount. The Bank is not treated as accepting the request in any other circumstances. (9) Redraw requests up to $30,000 made in a branch can be processed immediately. The processing of other redraw requests using this form will take approximately five working days. Our privacy policy is available at bankofmelbourne.com.au or by calling Date Loan account number 13 22 66 and covers how we handle your / / personal information.
    [Show full text]
  • ANNUAL REVIEW 2 4 6 8 10 About Us Chair and Highlights Consumer CEO Message Payment Trends
    Meeting the challenge ANNUAL REVIEW 2 4 6 8 10 About Us Chair and Highlights Consumer CEO Message Payment Trends Australian Payments Network Limited ABN 12 055 136 519 CONTENTS 12 14 20 26 30 Level 23, Tower 3 International Towers Sydney 300 Barangaroo Avenue Sydney NSW 2000 Our Year Managing Governance Policy and Board of Telephone +61 2 9216 4888 in Review the Payment Advocacy Directors Email [email protected] www.auspaynet.com.au Streams This Annual Review is designed to provide our members and stakeholders with an overview of developments and achievements in financial year 2019-2020. References in this report to a year are to financial year ended 30 June 2020 unless otherwise stated. We hope you enjoy discovering more 32 33 34 35 about your association. Governance Our Team Membership Glossary Framework Australian Payments Network is the industry association and self-regulatory body for payments. Through our network, we bring together a diverse range of organisations including financial institutions, major retailers, payment system operators and technology providers. Our members provide the products and services that enable individuals and public and private organisations to make and receive payments every day. Delivering on our purpose to promote confidence in payments, we work with a wide range of stakeholders to ensure the payments system continues to meet the evolving needs of organisations and individuals. As the self-regulatory body for payments our remit covers the following payment types. $ $$$ $$ $$$ $ $ $$$ $ Cards Direct entry High value Cash Cheques Issuers and Bulk Electronic High Value Australian Cash Australian Acquirers Clearing System Clearing System Distribution and Paper Clearing Community Exchange System System Additionally, AusPayNet’s COIN infrastructure network provides connectivity for low value payments.
    [Show full text]
  • Customer Identification Form (CIF)
    Customer Identification Form (CIF) Information Required Individual Customers must complete section 1, 3 and 4 Sole Traders must complete sections 1, 2, 3 and 4 CIS No. (if known) Account number (if known) Account Name Section 1 Details of Individual to Individual (name in full) Date of birth Gender be identified (Individual Customers and Sole Are you known by any other name(s)? If yes, please specify all names (use a separate sheet if required) Traders) Yes No Residential address (PO Box not allowed) Employment Type: Please select the employment type that reflects your current situation best. Casual Other Social Security Recipient Dependant Contractor Part Time Student Full Time Retired Temporary Independent Contractor Self Employed Unemployed Occupation Purpose of business relationship: This refers to your reasons for engaging with us to obtain products and services. Customers may have multiple reasons for dealing with us. Please indicate all of these reasons below. Transactional Long Term Borrowing Financial Markets Savings Protection Correspondent Banking Short Term Borrowing Wealth Additional information (please specify) Source of Funds: This refers to the origin of the funds that are the subject of the business relationship between you and us. Please note that many customers have multiple sources of funds. Please indicate all sources of funds below. Salary/Wages Superannuation/Pension Redundancy Commission Loan Inheritance Bonus Insurance payment Gift/Donation Business income/earnings Compensation payment Windfall Business profits Government benefits Tax refund Investment income/earnings Sale of assets Additional Sources (please specify) Rental income Liquidation of assets © Bank of Melbourne – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.
    [Show full text]
  • Report: Inquiry Into Aspects of Bank Mergers
    The Senate Economics References Committee Report on Bank Mergers September 2009 © Commonwealth of Australia 2009 ISBN 978-1-74229-148-2 Printed by the Senate Printing Unit, Parliament House, Canberra. Senate Economics References Committee Members Senator Alan Eggleston, Chair Western Australia, LP Senator Annette Hurley, Deputy Chair South Australia, ALP Senator David Bushby Tasmania, LP Senator Barnaby Joyce Queensland, NATS Senator Louise Pratt Western Australia, ALP Senator Nick Xenophon South Australia, IND Participating members participating in this inquiry Senator John Williams New South Wales, NATS Former Members Senator Doug Cameron New South Wales, ALP Senator Mark Furner Queensland, ALP Secretariat Mr John Hawkins, Secretary Mr Greg Lake, Principal Research Officer Mr Glenn Ryall, Senior Research Officer Ms Hanako Jones, Executive Assistant Ms Lauren McDougall, Executive Assistant PO Box 6100 Parliament House Canberra ACT 2600 Ph: 02 6277 3540 Fax: 02 6277 5719 E-mail: [email protected] Internet: http://www.aph.gov.au/senate_economics/ iii TABLE OF CONTENTS Membership of Committee iii Chapter 1.............................................................................................................. 1 Introduction .............................................................................................................. 1 Referral of the Inquiry ............................................................................................ 1 Conduct of the inquiry ...........................................................................................
    [Show full text]
  • Form Submission Quick Guide This Guide Provides a Sample of Banks and Form Offerings
    Form Submission Quick Guide This guide provides a sample of banks and form offerings. Banks offer either an Entity wide / Consolidated form, where a single request is sent to the bank per entity, and the bank responds with all accounts and products for that entity; or offer Individual Forms where the bank responds to the account number provided only. For a full list of banks and forms offered, please refer to the In Network Responder Report generated from the Reports section in Confirmation.com. Entity wide/Consolidated Form Individual Form Not Included The bank responds to form details on an entity wide basis. Auditors send a The bank responds to form details on an individual account basis. Auditors This form type is not offered by the bank as the specific single request using one main account number for reference. If no main are required to set up each account number to be confirmed as a separate bank does not supply information in this manner. account exists the customer identification number is used. form. Form Type Form Description Westpac St George Bank Bank of Melbourne Bank SA NAB For each form sent, the bank will then provide an extensive report of all your Client Consolidated bank dealings for the legal entity specified. No other form types should be submitted if this form option is used. OR An asset account is typically a current, cheque, deposit, savings, investment AU – Asset (Deposit) and any other credit balance. A liability account is typically a bank loans, term loans and any other debit AU – Liability (Loan) balances.
    [Show full text]
  • Financial Services Guide and Credit Guide
    Bank of Melbourne Retail and Business Banking Financial Services Guide and Credit Guide Dated: 1 July 2021 Bank of Melbourne – a division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. About this Guide. This document (Guide) contains a Financial Services Guide (FSG), Credit Guide, a feedback and complaints section and information about how we handle your personal information to help you decide whether to use the financial and consumer credit services offered by Bank of Melbourne. It contains information about: • some of the financial services and products we can offer you, including details of any remuneration, commission or other benefits that may be paid to Bank of Melbourne or other relevant persons in relation to those services; • the consumer credit services and products we can offer you; • our Privacy Policy and how we handle your personal information; and • our internal and external dispute resolution procedures and how you can access them. In this Guide, the words “we”, “our”, “us” and “Bank of Melbourne” refer to Bank of Melbourne – a division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. References to the “Westpac Group” mean Westpac Banking Corporation and all its related bodies corporate. 3 Financial Services Guide. Not Independent. Our employees who give personal advice to retail clients about the financial products and related payment services referred to in this FSG are not independent, impartial, or unbiased because they are employed and remunerated by us and can only advise on our financial products and those products and services listed in this FSG.
    [Show full text]
  • Customer Owned Banking Association (COBA) Is the Industry Advocate for Australia’S Customer Owned Banking Sector
    Submission to Productivity Commission Inquiry into Competition in the Australian Financial System 15 September 2017 COBA Submission to Productivity Commission Inquiry into Competition in the Australian Financial System 2 About us The Customer Owned Banking Association (COBA) is the industry advocate for Australia’s customer owned banking sector. It is owned by its 72 member institutions: 51 credit unions, 3 building societies, 16 mutual banks and 2 others; and a number of affiliate members. COBA provides representation and advocacy for its members to: • federal and state governments • regulators, such as APRA and ASIC • the media • industry and consumer groups, and • the general public and other stakeholders. It also provides member institutions with expert advisory and support services, such as fraud & financial crimes and research. Contact: Luke Lawler, Director - Policy, Mark Nguyen, Policy Adviser, COBA Submission to Productivity Commission Inquiry into Competition in the Australian Financial System 3 Table of Contents Executive Summary .................................................................................................. 4 Recommendations .................................................................................................... 6 Sector Overview ....................................................................................................... 7 The customer-owned banking model ........................................................................... 7 Trends in the customer-owned banking sector .............................................................
    [Show full text]