aging & 2020 disability resource center

outagamie county resource directory Make the ADRC your first contact 920-832-5178 Proudly Managed by Appleton Retirement Community Senior Housing offers Independent and Management Assisted Living options for seniors wishing to remain active. More than just a place to live.

The activities make the day fly by, but the friendly atmosphere and staff make Appleton Retirement Community home! Spacious Apartments Restaurant Style Dining Resident Gardening Areas Screened Porch Whirl Pool Tub Tai Chi On-site Beauty/Barber Shop Library Therapy Room Theater Room Heated Underground Parking On-site Banking To Schedule a Tour or Small Pets Welcomed Join Us for a Meal!

Please call Sara at 920-450-3350 or email [email protected]

200 W. Packard Street, Appleton, WI 54911 www.appletonretirement.com 3 Table Of Contents Categories Abuse ���������������������������������������������������������������������������������������������������11 Home Care Services – Non Medical Chart ������������������������������������ 92-94 Adaptive/Medical/Mobility Equipment ������������������������������������������������11 Home Emergency Response Systems �������������������������������������������������36 Adult Day Services ������������������������������������������������������������������������������13 Home Maintenance/Improvement/Moving ������������������������������������������36 Advocacy ���������������������������������������������������������������������������������������������13 Housing – Adult Family Homes (AFH) Chart ���������������������������������� 95-96 Alcohol/Substance Abuse ��������������������������������������������������������������������15 Housing – Community Based Residential Facilities (CBRF) Chart �� 97-99 Assisted Living ������������������������������������������������������������������������������������16 Housing Definitions �����������������������������������������������������������������������������75 Benefit Assistance �������������������������������������������������������������������������������16 Housing – Independent Living Apartments Chart ��������������������� 101-103 Blind/Visually Impaired ������������������������������������������������������������������������17 Housing – Residential Care Apartment Complexes (RCAC) Chart �����100 Caregiver Support/Education ��������������������������������������������������������������18 Housing – Skilled Nursing Facilities (SNF) Chart ���������������������� 104-105 Care Planning/Coordination �����������������������������������������������������������������20 Housing – Transitional �������������������������������������������������������������������������38 Clothing/Household Goods ������������������������������������������������������������������20 Information and Assistance/Referral ���������������������������������������������������38 Consumer Information/Protection �������������������������������������������������������20 Legal Assistance ����������������������������������������������������������������������������������39 Deaf/Hearing Impaired ������������������������������������������������������������������������22 Libraries ����������������������������������������������������������������������������������������������40 Dementia/Memory Loss ����������������������������������������������������������������������23 Managed Care Organizations ��������������������������������������������������������������41 Dental ��������������������������������������������������������������������������������������������������24 Mental Health Services �����������������������������������������������������������������������41

Disability Resources ����������������������������������������������������������������������������24 Prescription Drug Assistance ��������������������������������������������������������������44 s Education ���������������������������������������������������������������������������������������������26 Prevention/Health Promotion ��������������������������������������������������������������44 Emergency Shelters/Services �������������������������������������������������������������27 Residential Supports for People with Disabilities �������������������������������44 Employment Assistance ����������������������������������������������������������������������28 Senior Centers �������������������������������������������������������������������������������������45 Financial Assistance ����������������������������������������������������������������������������30 Support Groups �����������������������������������������������������������������������������������45 Food/Meals/Nutrition ���������������������������������������������������������������������������31 Tax Assistance �������������������������������������������������������������������������������������49 Food Pantries ��������������������������������������������������������������������������������������32 Translators/Interpreters �����������������������������������������������������������������������49 Foot Care ���������������������������������������������������������������������������������������������33 Transportation �������������������������������������������������������������������������������������49 Government Services ��������������������������������������������������������������������������33 Veterans Assistance ����������������������������������������������������������������������������50 Guardianships �������������������������������������������������������������������������������������34 Volunteer Opportunities �����������������������������������������������������������������������51 Health Services �����������������������������������������������������������������������������������34 Youth Transition �����������������������������������������������������������������������������������52

Home Care Services – Medical Chart (Including Hospice Providers) ����90-91 C o n t en Of Table featured information Access ��������������������������������������������������������������������������������������������������62 Housing Questions to Ask ���������������������������������������������������������������������76 Aging & Disability Resource Center (ADRC) ����������������������������������������63 Identify and Organize Your Personal Affairs �����������������������������������������77 ADRC Health Promotion Programs �������������������������������������������������������64 Identity Theft ����������������������������������������������������������������������������������������66 Advance Directives �������������������������������������������������������������������������������65 Contact Your Legislators �����������������������������������������������������������������������76 Alcohol/Substance Abuse Signs and Symptoms ����������������������������������66 Long Term Care Options �����������������������������������������������������������������������78 Alzheimer’s Family Caregiver Support Program ����������������������������������67 Medicaid Application Information ��������������������������������������������������������79 Choosing Assisted Living ����������������������������������������������������������������������68 Medicare Plan Finder ���������������������������������������������������������������������������79 Depression Symptoms �������������������������������������������������������������������������73 Medicare A, B, C, D Presentations ��������������������������������������������������������80 Disability Benefit Specialist (DBS) ��������������������������������������������������������69 10 Signs of Early Memory Loss Detection �������������������������������������������81 Elder and Adults At Risk �����������������������������������������������������������������������70 Moving “To Do” List ������������������������������������������������������������������������������77 Elder Benefit Specialist (EBS) ��������������������������������������������������������������69 Nutrition Check �������������������������������������������������������������������������������������83 Emergency Preparedness ��������������������������������������������������������������������71 Outagamie Caregiver Coalition �������������������������������������������������������������82 Energy Assistance Program �����������������������������������������������������������������66 Outagamie County Nutrition Program ��������������������������������������������������84 Fox Valley Memory Project (FVMP) �������������������������������������������������������72 Record Retention Schedule ������������������������������������������������������������������85 Guardianship Assistance ����������������������������������������������������������������������73 Avoid Scams �����������������������������������������������������������������������������������������86 Health Insurance Marketplace �������������������������������������������������������������62 Social Security Disability Benefit Application ��������������������������������������87 Hiring Home Care ���������������������������������������������������������������������������������74 Medicaid Non-EmergencyTransportation ���������������������������������������������88 Housing Definitions ������������������������������������������������������������������������������75 Outagamie County Paratransit Transportation �������������������������������������89 ADRC • outagamie county • 920-832-5178 • 866-739-2372 • Services Include: • Social, recreational & exercise programs • Delicious meals served 3 times per day • Transportation for medical appointments, shopping and community outings in Emerald Ridge’s bus Serving mature adults over the age of 65 130 Byrd Ave., Neenah, WI • Full time RN on staff 920-722-5100 • Medication administration Emerald Ridge Assisted Living provide housing alternatives for mature adults & management who decide their safety, comfort and well-being may be compromised by living • Bathing, dressing, grooming, alone. Residents are encouraged to live life with confidence knowing assistance ambulation & incontinence is available 24-hours per day. For more information or to schedule a tour and complimentary lunch, please call us. • Emergency call system • 24-hour awake staff • Laundry & housekeeping Managed by:

www.bakaenterprises.com

KEWAUNEE, WI HOBART, WI Emerald Shores Emerald Bay Retirement Assisted Living (CBRF) Community & Memory Care 1100 Baumeister Dr. (RCAC & CBRF) Managed by: Kewaunee, WI 54216 650 Centennial Centre Blvd. www.bakaenterprises.com Hobart, WI 54155 (920) 388-2833 www.bakaenterprises.com (920) 544-5041 NEENAH, WI BEAVER DAM, WI Emerald Ridge Assisted Living (RCAC) Beaver Dam Assisted Living 130 Byrd Ave. & Memory Care (RCAC & CBRF) 3232 N. Ballard Rd., Suite 202 Neenah, WI 54956 104 Fakes Ct. Appleton, WI 54911 www.bakaenterprises.com Beaver Dam, WI 53916 Office: (920) 574-3833 (920) 722-5100 www.bakaenterprises.com Fax: (920) 574-3850 (920) 356-9818 www.bakaenterprises.com

BAKA presents BAKA presents EMERALD RIDGE EMERALD SHORES ASSISTED LIVING ASSISTED LIVING

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • Fun, friendship, and fulfillment ... To schedule a personalized tour or request additional ... can be found at Century Oaks Assisted Living, along with beauty, convenience, information, please contact us: and the comforts of home. The private suites are 600+ square feet — spacious enough for you to entertain friends or family members. Fully furnished, you’ll Century Oaks Homes find move-in a breeze. With hotel-style amenities and chef-prepared meals, 920-475-7555 you’ll feel pampered every day. • Large and spacious suites, and some • Big-screen movie theater 1-2 bedroom apartments • Casino-style bingo • Fully furnished suites make move-in easy • State-of-the-art medication • Walk-in closets with washer and dryer and health monitoring • Chef-prepared buffet meals and wine • Memory care service • RN on staff 2100 & 2302 East Glenhurst Lane • Therapy center & spa style salon Appleton, WI 54913

centuryoakshomes.com 05481088

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • Since 1957 Haviland Hearing Aids, Inc 1336 E Wisconsin Ave., Appleton, WI 54911 (920) 733-7525 www.havilandhearing.com The Most Trusted Name in Home Care Kyle Martell, Au.D., CCC-A Peter J. Zellmer, Au.D., CCC-A • Personal Care • Homemaking • Companionship Free Hearing Aid Trial • Meal Preparation Free Hearing Evaluation • Medication Reminders By Appointment or In Your Home Personal Hearing Aid Fitting • Errands / Appointments One Month Supply of Batteries Call for your Most Insurances Accepted FREE CARE Assessment Yours to use for One Full Month

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ADRC • outagamie county • 920-832-5178 • 866-739-2372 • Appleton 749 W. Parkway Blvd. • 920-830-3285 Appleton 5101 N. French Rd. • 920-939-2020 Clintonville 59 & 61 Industrial Avenue • 715-460-3466 Hortonville 112 Harris Way • 920-779-3221 Opening Soon: Kaukauna W5219 Amy Avenue Little Chute 425 Moasis Drive • 920-788-7033 Winneconne 234 S 5th St • 920-582-4662 The right choice, close to home. Call today! 05480970

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • AffordableHousing With Friendly Neighbors

Now Accepting Applications • Centrally located close to Downtown Appleton • Service Coordinator Services • Noon meal site program Mon-Fri • Hair salon • Sunroom with large TV • Secured building • Satellite TV • Utilities Included • Resident Sponsored Activities • On-site Laundry Facilities • Shuttle to grocery stores Affordable1bedroom apartments, rent based on income. Oneida Heights 525 N Oneida St., Appleton 525N(920)Oneida882-2100St., Appleton www.appletonhousing.org(920) 882-2100 0525286054809334

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Affordable 1 & 2 bedroom apartments Rent based on Income • Overlooking Fox River • Laundry Room • Secured Building • On-site Maintenance • Underground Parking • Clubroom & Fitness • Heat & Water Included • Small Pets Welcome • Hair Salon • Seniors 62+

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ADRC • outagamie county • 920-832-5178 • 866-739-2372 • Compassionate People To Care For Honor a Loved One Those You Love. with a lasting work of art...

Honoring Life and Commitments. • Medication Reminders • Assist with Bathing, All Designs Created by Local Artists for your Personalization • Meal Planning and Dressing and Grooming Etched Designs, Portraits, Benches Preparation • Monitor Diet and Eating • Companionships and • Respite Care APPLETON MARBLE & GRANITE WORKS Conversation • Errands and Shopping 1708 E. Wisconsin Ave., Appleton • Light Housework and • Accompany to (920) 733-2938 Laundry Appointments Oshkosh New London 2014 Algoma Blvd. Local Rep | (920) 284-0575 Serving the Counties of Waupaca, Shawano, Outagamie, (920) 232-9701 Displays on Mill St. Winnebago, Calumet, Brown, Marathon,Wood and Portage Quality and Affordable Companion and Home Care Services. Schlaefer - Martin Memorials For More Information, Please Contact Us at (877) 832-8032. 1134 Velp Ave., Green Bay | (920) 499-1737 arcangelscare.com 05249042 www.AppletonMarble.com 05408945 A NO COST SERVICE DEDICATED TO HELPING FAMILIES.

Working to find safer assisted living, “I can’t say enough about Michelle memory care and senior at CarePatrol. She stepped in when my family was at one of our lowest living options. moments. She made sure we found the perfect memory care for my dad.” - Dawn W.S. Call your local CarePatrol Senior Advisors today courtesy of Facebook

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ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 10

The 2020 Outagamie County Resource Directory is a collaborative effort between the Outagamie County Aging & Disability Resource Center (ADRC) and New London Buyers’ Guide. Directory listings do not constitute an endorsement from the Aging & Disability Resource Center or New London Buyers’ Guide. The Directory is an informational reference. Directory listings are known resources available at time of publication and may not be complete. If information is omitted or you are in need of additional resource directories, please contact the:

Outagamie County Aging & Disability Resource Center (ADRC) Outagamie County Government Center 320 S. Walnut St. Appleton, WI 54911 866-739-2372 Toll Free 920-832-5178 7-1-1 TTY Fax: 920-832-2113 Email: [email protected] Facebook

You may also access the 2020 Outagamie County Resource Directory online at www.outagamie.org/ADRC.

If you are an advertiser interested in appearing in future directories, please contact the Buyers’ Guide Sales Department at 920-982-2511.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 11 ABUSE RAPE, ABUSE AND INCEST BACH MOBILITIES, INC. NATIONAL NETWORK Provides residential lifts, elevators, ELDER AND ADULTS AT RISK Provides hotline, counseling assistance scooters and vehicle lifts. Provides vital information on how to and education on abuse. 800-828-2224 report abuse, neglect, etc. 800-656-4673 • rainn.org bachmobilitiesinc.com 920-832-4646 Crisis 800-719-4418 • 920-832-1688 TTY WISCONSIN COALITION BILL-RAY HOME MOBILITY See page 70 AGAINST SEXUAL ASSAULT Provides assist rails, TV mounts, Provides sexual assault victim trapeze, Friendly Bed, etc. ELDER FINANCIAL advocacy. 3505 N Morrison St., Appleton EMPOWERMENT PROJECT 2801 W. Beltline Highway, Madison 920-257-4001 Provides information, advocacy and 608-257-1516 • casa.org billrayhomemobility.com referrals to elder financial abuse victims. BLACK CREEK LIONS CLUB Coalition of Wisconsin Aging Groups ADAPTIVE/MEDICal Builds ramps in the Black Creek area. 6320 Monona Dr., Monona 507 S. Maple St., Black Creek 800-488-2596 • cwag.org MOBILITY EQUIPMENT 920-915-7773 101 MOBILITY OF e-clubhouse.org/sites/blackcreek END DOMESTIC ABUSE NORTHEAST WISCONSIN Provides domestic abuse advocacy. Provides stairlifts, ramps, lift-chairs, CEREBRAL PALSY CENTER Wisconsin Coalition Against Domestic etc., Provides assistive speech technology Violence 2312 W Nordale Dr., Appleton and augmentation device loan closet. 1245 E. Washington Ave., Madison 920-738-7000 • 920-541-2805 2801 S. Webster Ave., Green Bay 608-255-0539 • 608-255-3560 TTY appleton.101mobility.com 920-337-1122 • wearecp.org endabusewi.org A&J MOBILITY CITY OF KAUKAUNA HARBOR HOUSE Provides wheelchair accessible vehicles Provides used medical equipment to DOMESTIC ABUSE and adaptations. loan to Heart of the Valley residents. Provides 24 hour crisis line, emergency 1330 Mid Valley Dr., De Pere 144 W. Second St., Kaukauna shelter, crisis counseling, legal 877-830-1330 920-766-6335 advocacy and group support. aandjmobility.com cityofkaukauna.com 720 W. Fifth St., Appleton 920-832-1666 • 800-970-1171 ACCESSIBLE VEHICLE RENTAL CUSTOM KREATIONS harborhousewi.org Provides wheelchair accessible vehicle Provides home modifications for rentals. residents with dementia, sensory NATIONAL DOMESTIC 800-596-4366 impairments and at risk of falling. VIOLENCE HOTLINE aandjmobility.com/ 6660 Old Hwy. 29, Seymour Provides 24 hour crisis line. wheelchair-van-rental 920-865-7700 800-799-7233 • 800-787-3224 TTY customkreationsinc.com thehotline.org ALS EQUIPMENT LOAN PROGRAM EPILL.COM OUTAGAMIE COUNTY Offers assistive devices for loan. Provides medication reminder devices. DEPARTMENT OF HEALTH AND 414-763-2220 • alsawi.org 800-549-0095 HUMAN SERVICES CRISIS epill.com Provides 24 hour emergency crisis ARROW LIFT evaluation and counseling. Provides stair lifts, elevators, ERICKSON MOBILITY 320 S. Walnut St., Appleton dumbwaiters and platform lifts. Provides wheelchairs, scooters, ramps, 920-832-4646 • 800-719-4418 411 N. Casaloma Dr., Appleton stair lifts, etc. 920-832-1688 TTY 920-733-3421 • 888-815-4387 outagamie.org/crisis 644 Valley Rd., Menasha arrow-lift.com 920-731-7910 • 800-731-7910 See page 70 myericksonmobility.com

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 12 GRAND CHUTE LIONS CLUB LINCARE THEDACARE AT HOME Builds wheelchair ramps in the Provides respiratory and tube feeding Provides home medical equipment. Appleton area. supplies for rental and purchase. 3000 E. College Ave., Appleton 920-243-3617 1760 Prospect Ct., Appleton 920-969-0919 • 800-984-5554 e-clubhouse.org/sites/grandchutewi 877-735-1261 • 920-735-1261 thedacare.org lincare.com GT MOBILITY WAUPACA ELEVATOR Provides custom vehicles, vehicle National Seating Provides elevators, dumbwaiters, stair adaptive equipment and service. and Mobility chairs and platform lifts. 844 Ontario Rd., Green Bay Offers custom-made mobility devices. 1726 N. Ballard Rd., Appleton 877-741-8413 • 920-491-8384 N922 Tower View Dr. Unit N, 800-238-8739 • waupacaelevatorwi.com gtmobility.com Greenville 920-364-9659 WISCONSIN COUNCIL OF THE HME HOME MEDICAL BLIND AND VISUALLY IMPAIRED Provides home medical equipment, NUMOTION Provides visually impaired assistance. service and repair. Provides custom rehabilitation medical 754 Williamson St., Madison 800-236-2619 equipment, rental, purchase and repair. 800-783-5213 • wcblind.org hmehomemedical.com 920 N. Westhill Blvd., Appleton 920-749-3777 • 800-924-8313 WISCONSIN TALKING BOOK INDEPENDENCE FIRST numotion.com AND BRAILLE LIBRARY MOBILITY STORE - MADISON Circulates audio books, Brailed Provides a wide variety of quality, OFFICE FOR THE BLIND materials and playback equipment. refurbished medical equipment. AND VISUALLY IMPAIRED 813 W. Wells St., Milwaukee 608-243-1785 • ifmobility.org Provides rehabilitation services. 800-242-8822 • 414-286-3045 2331 E. Lourdes Dr., Appleton talkingbooks.wi.gov INDEPENDENT MOBILITY PLUS 920-831-2090 • 888-879-0017 Provides home medical equipment for dhs.wisconsin.gov/blind WISCONSIN sale and rental. TELECOMMUNICATION 450 N. Military Ave., Green Bay OPTIONS FOR TELEPHONE RELAY SYSTEM 920-965-6000 • 877-965-6050 INDEPENDENT LIVING Provides TTY (also called TDD, TT themobility.biz Provides home adaptations and medical or text telephone) devices for residents equipment loan closet. who cannot hear, need speak to type J & B MEDICAL SUPPLY • 2331 E. Lourdes Dr., Appleton and read telephone conversations. Delivers incontinent, urological and 920-997-9999 • 920-882-9309 800-676-3777 • TTY/Voice diabetic supplies. • 555 Country Club Rd., Green Bay 800-395-9877 Information Line 800-737-0045 • jandbmedical.com 888-465-1515 • 920-490-0500 wisconsinrelay.com optionsil.com JUST WALKERS WISLOAN Provides walkers and medical ROLLX VANS Provides financing to purchase assistive equipment. Provides van adaptations for technology devices. 888-986-0660 wheelchair accessibility. • 2331 E. Lourdes Dr., Appleton justwalkers.com 6591 Highway 13 W, Savage, MN 920-997-9999 • 920-882-9309 800-956-6668 • rollxvans.com • 555 Country Club Rd., Green Bay LARSEN-WINCHESTER LIONS 888-465-1515 • 920-490-0500 Offers medical equipment loan closet. TELECOMUNICATIONS optionsil.com Builds ramps. EQUIPMENT PURCHASE dhs.wisconsin.gov/disabilities/wistech/ 8348 County Road T, Larsen PROGRAM (TEPP) wisloan.htm 920-427-3244 Medical Locker Assists residents with disabilities to buy 920-427-3236 Ramp Building telephone equipment. e-clubhouse.org/sites/ Public Service Commission larsenwinchester P.O. Box 7854, Madison 608-231-3305 TTY • 888-816-3831 dhs.wisconsin.gov/odhh/tap.htm

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 13 WOODBURY HEALTH PRODUCTS ADVOCACY AIDS.ORG Provides incontinence and urological Offers website with Aids information. products. Offers free samples. ADRC aids.org 800-777-1111 Assesses and meets the needs of www.woodburyproducts.com Outagamie County residents over 18 ½ ALS ASSOCIATION SUPPORT years through service coordination and Provides information and support. ADULT DAY SERVICes advocacy. 920-288-7095 • alsawi.org CP FOX CITIES The ADRC provides information; ALZHEIMER’S ASSOCIATION Provides programs for adults with assistance/referral; unbiased options, Provides resources for Alzheimer’s physical, cognitive and sensory enrollment and benefit counseling; disease and related dementias. conditions. prevention and early intervention; short 800-272-3900 Helpline 1113 W. Kennedy Ave., Kimberly term case management; eligibility alz.org 920-337-1122 ext 1314 • wearecp.org determination for long term care; Nutrition Program; Community Living AMERICAN PARKINSON DISEASE GOOD SHEPHERD SERVICES Specialist; Disability and Elder Benefit Provides Parkinson disease support, GENERATIONS ADULT DAY Specialist; Home Handy Person and education and mind/body programs. Provides social and vocational Health Promotion programs. 5900 Monona Dr., Ste. 407, Monona programs. 608-345-7938 605 E. Bronson Rd., Seymour The ADRC provides informational wichapterapda.org 920-833-6856 resources online at outagamie.org/ goodshepherdservices.org ADRC. AUTISM SOCIETY OF FOX VALLEY Provides autism information, advocacy, MORNING STAR RESPITE, LLC The ADRC has example assistive education and support. Provides care while teaching social and technology devices to help maintain or P.O. Box 266, Little Chute life skills to adults with disabilities. improve the functional capabilities of 920-558-4602 • 888-428-8476 1000 W Main St., Little Chute residents with disabilities. Language autismfoxvalley.org 920-415-6055 interpreters are provided. AUTISM SOCIETY OF WISCONSIN ST. PAUL ELDER SERVICES The ADRC publishes “The ADRC Provides information, resource links ADULT DAY - CLUB GABRIEL Connection” newsletter. and advocacy. Provides medical, educational, 1477 Kenwood Dr., Menasha recreational and therapeutic services The public is welcome to attend 888-428-8476 • asw4autism.org including meals, bathing and foot, nail, Outagamie County Aging Advisory and hair care. and ADRC Regional Advisory BOARD ON AGING AND 316 E. 14th St., Kaukauna Committee meetings. If interested LONG TERM CARE – 920-766-6020 • stpaulelders.org in attending committee meetings, OMBUDSMAN PROGRAM call the Outagamie County ADRC, Protects and promotes the rights of long Government Center, 320 S. Walnut St., term care consumers. Visit Wisconsin Adult Day Care Appleton 1402 Pankratz St., Madison Facilities at www.dhs.wisconsin.gov/ 920-832-5178 • 866-739-2372 800-815-0015 guide/adc.htm for current information. 711 TTY longtermcare.wi.gov See pages 63, 64, 70, 84 BRAIN INJURY ALLIANCE ADRC Provides advocacy, education, COMMUNITY LIVING SPECIALIST resources, prevention and support The Community Living Specialist services to residents with brain injury. assists long term care nursing home 6409 Odana Rd., Madison residents to return to their home or an 800-882-9282 • biaw.org alternative living arrangement. 920-832-5178 See pages 63, 105

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 14 CASA HISPANA FOX VALLEY LEGISLATIVE HOTLINE Hispanic/Latino bilingual center ADVOCACY COALITION Provides legislative processes, bill 1800 Appleton Rd., Menasha Advocates for the rights and interests of histories and other information. 920-968-6880 disabled and older residents in the Fox 800-362-9472 casahispanawi.org Valley. docs.legis.wisconsin.gov 211 E. Franklin St., Appleton DEPARTMENT OF HEALTH 920-731-9831• soarfoxcities.com NAMI FOX VALLEY AND HUMAN SERVICES – Provides advocacy, education and CLIENT RIGHTS OF WISCONSIN FOX VALLEY ADVANCE CARE support to residents with brain Guides residents with mental health, PLANNING PARTNERSHIP disorders and mental illness. developmentally disabled and Provides end of life education and 211 E. Franklin St., Appleton substance abuse with grievances. advance care planning. 920-954-1550 • namifoxvalley.org P.O. Box 7851, Madison 229 S. Morrison St., Appleton 608-266-9369 • 888-701-1251 TTY 920-997-8412 • fvacpp.org NATIONAL RESOURCE dhs.wisconsin.gov/clientrights CENTER OF LBGT AGING GREATER WISCONSIN AGENCY Provides lesbian, gay, bisexual and DISABILITY RIGHTS WISCONSIN ON AGING RESOURCES (GWAAR) transgender (LBGT) older adult Assists disabled with access services Monitors federal Older Americans advocacy. through advocacy and legal expertise. Act programs serving residents 857-313-6590 • lgbtagingcenter.org 131 W. Wilson St., Madison over 60 years (Nutrition Program, 800-928-8778 Transportation, Elder Benefit Specialist NON-PROFIT AFFORDABLE disabilityrightswi.org and Advocacy). HOUSING BASED RENTAL 1414 MacArthur Rd., Madison SERVICES (NAHBRS) DISABILITY RIGHTS WISCONSIN 608-243-5670 • gwaar.org Provides health assessment, screening (DRW) SSI MANAGED CARE and support assistance to Outagamie EXTERNAL ADVOCACY PROJECT HARBOR HOUSE County Housing Authority apartment Provides assistance to adult SSI and DOMESTIC ABUSE tenants. SSDI Medicaid recipients with medical, Offers 24 hour crisis line, emergency 218 E. Randall St., Appleton mental health or AODA services shelter, crisis counseling, legal 920-850-3797 • nahbrs.org provided by their Medicaid HMO. advocacy and group support. 800-708-3034 720 W. Fifth St., Appleton NORTHEAST REGIONAL CENTER disabilityrightswi.org 800-970-1171 • 920-832-1666 FOR CHILDREN AND YOUTH harborhousewi.org WITH SPECIAL CARE NEEDS END DOMESTIC ABUSE Provides advocacy and help for special Offers domestic violence information, HMONG AMERICAN needs children and their families. assistance and advocacy. PARTNERSHIP Children’s Hospital of WI Fox Valley 1245 E. Washington Ave., Madison Assists refugees with orientation, 325 N. Commercial St., Neenah 608-255-0539 • 608-255-3560 TTY personal counseling and integration 920-969-5325 • 877-568-5205 endabusewi.org/home into American society. northeastregionalcenter.org 2198 S. Memorial Dr., Appleton FAIR HOUSING CENTER OF 920-739-3192 • hapfv.org ONEIDA ELDER SERVICES NORTHEAST WISCONSIN Provides advocacy and services for Offers housing assistance advocacy, KATIE BECKETT PROGRAM Oneida tribal elders. counseling, education and referral. Advocates for children who have long 2907 S. Overland Rd., Oneida 4321 W. College Ave., Appleton term disabilities or complex medical 800-867-1551 • 920-869-2448 920-560-4620 • 877-647-3247 needs. oneidanation.org fairhousingwisconsin.com • 1673 Dousman St., Green Bay (Calumet, Outagamie) • 821 E. 1st Ave., Appleton (Waupaca, Winnebago) 920-593-4311 • 920- 257-4702 dhs.wisconsin.gov/children/kbp

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 15 OPTIONS FOR WISCONSIN DEPARTMENT OF ADRC INDEPENDENT LIVING HEALTH SERVICES DIVISION Provides information, support and Empowers residents with disabilities OF LONG TERM CARE referral for adults with alcohol and providing advocacy, information, Oversees long term support services for substance abuse issues. referral, peer support, assistive medical elderly and residents with disabilities. 920-832-5178 • 866-739-2372 equipment, independent living skills, 1 W. Wilson St., Madison See pages 63, 66 benefits counseling, training and 608-266-1865 • 888-701-1251 TTY community education. dhs.wisconsin.gov ASCENSION • 2331 E. Lourdes Dr., Appleton BEHAVIORAL HEALTH 920-997-9999 • 920-882-9309 WISCONSIN FAMILY ASSISTANCE Provides inpatient and outpatient • 555 Country Club Rd., Green Bay CENTER FOR EDUCATION, alcohol and substance abuse programs 888-465-1515 • 920-490-0500 TRAINING AND SUPPORT and treatment. optionsil.com Offers information, assistance, 1531 S. Madison St., Appleton advocacy, workshops and groups for 920-730-4411 • ascension.org PRADER-WILLI SYNDROME families of children with disabilities. Provides support, education and 600 W. Virginia St., Milwaukee AL-ANON advocacy for residents with Prader- 877-374-0511 • wifacets.org Provides services and support for Willi Syndrome and their families. residents affected by alcoholism. P.O. Box 324, Menasha WISCONSIN FAMILY TIES 888-425-2666 • 800-668-2491 920-733-3077 • pwsaofwi.org Offers training, advocacy and support al-anon.alateen.org to families of children with emotional, Soar Fox Cities behavioral and mental challenges. ALCOHOLICS ANONYMOUS Provides advocacy, education, and 16 N. Carroll St., Madison Provides alcoholism support and support for adults with disabilities. 800-422-7145 • 608-267-6888 information. 211 E. Franklin St., Appleton 920-731-4331 Appleton Hotline 920-731-9831 • soarfoxcities.com WISCONSIN FIRST STEP HOTLINE 888-292-6677 Info/Hotline Provides information and referral to district02aa.org U.S. DEPARTMENT OF HOUSING assist families and providers working AND URBAN DEVELOPMENT with youth with special needs. CASA CLARE HOUSING DISCRIMINATION 800-642-7837 Hotline Offers support to women with Provides fair housing rights mch-hotlines.org/wisconsin-first-step substance abuse. information. Accepts housing 201 S. Glenridge Ct., Appleton complaints. WISCONSIN PARKINSON 920-731-3981 • 800-511-2504 800-669-9777 • hud.gov ASSOCIATION apricityrecovery.com Offers advocacy, support and WISCONSIBS educational programs for residents with DIVISION OF MENTAL HEALTH Provides education, advocacy and Parkinson disease and their families. AND SUBSTANCE ABUSE support to siblings of residents with 16655 Bluemound Rd., Brookfield Provides and manages mental health disabilities. 800-972-5455 • wiparkinson.org and substance abuse services. 211 E. Franklin St., Appleton dhs.wisconsin.gov/partners-providers. 920-968-1742 • wisconsibs.org ALCOHOL/ htm WISCONSIN DISABILITY BOARD SUBSTANCE ABUSE IRIS PLACE Provides statewide advocacy and public Provides short term home as an ACS CLINICAL SERVICES alternative to hospital stays. policy affecting people with disabilities. Provides assessment, screening, group 101 E. Wilson St., Madison 1213 S. Matthias St., Appleton 888-332-1677 • wi-bpdd.org therapy, drug testing and substance 920-815-3217 abuse referral. namifoxvalley.org/iris 720 W. Washington St., Appleton 920-830-1750

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 16 MOORING HOUSE WISCONSIN COUNCIL ON COMMUNITY BENEFIT TREE Offers substance abuse support PROBLEM GAMBLING Helps plan Celebration of Support to men. Provides self-help information, events to offset medical and living 607 W. 7th St., Appleton treatment provider referrals, crisis expenses. 920-739-3235 • 877-747-2253 information and other resources. 2204 Crooks Ave., Ste. C, Kaukauna mooringcasa.com 1585 Allouez Ave., Green Bay 920-422-1919 800-426-2535 communitybenefittree.org MULTI-LANGUAGE SUBSTANCE wi-problemgamblers.org ABUSE TREATMENT CENTER EAST CENTRAL INCOME Adapts substance abuse publications MAINTENANCE (IM) for non-English speaking residents. ASSISTED LIVING PARTNERSHIP 877-726-4727 • samhsa.gov See Housing Charts pages 96-101 Provides FoodShare, Medicaid, Visit current online Wisconsin Assisted BadgerCare, Family Planning NEW WELLNESS ASSOCIATES Living Directories at information and application assistance. Offers alcohol and substance abuse www.dhs.wisconsin.gov/guide/provider 888-256-4563 • 800-362-3002 counseling. -search.htm 7-1-1 TTY • access.wi.gov 1941 Lehrer Ln., Kaukauna See page 62 920-766-5040 • 800-369-6363 BENEFIT ASSISTANCe FAMILYWIZE OUTAGAMIE COUNTY ADRC Offers prescription drug program. DEPARTMENT OF HEALTH • Disability Benefit Specialist United Way Fox Cities AND HUMAN SERVICES – Assists residents age 18 to 59 years 1455 Midway Rd., Menasha MENTAL HEALTH with physical, intellectual and 920-954-7210 • familywize.org Offers outpatient therapy, psychiatric developmental disabilities, mental and substance abuse services and case illness and/or substance use disorders. HEALTH EDUCATION AND management. • Elder Benefit Specialist ENROLLMENT CENTER 320 S. Walnut St., Appleton Assists residents age 60 years and older Provides Marketplace health insurance 920-832-5270 with private and government benefits. enrollment assistance. outagamie.org 920-832-5178 • 866-739-2372 2999 Spencer St., Appleton See pages 69 920-882-6420 • 800-318-2596 OXFORD HOUSE 855-889-4325 TTY Offers support to women with AMERICAN ASSOCIATION healthcare.gov substance abuse. FOR RETIRED RESIDENTS See page 62 112, 226 N. Quincy St., Green Bay (AARP) TAX-AIDE 920-432-0964 • 920-445-0475 Provides free tax counseling. INSURANCE COMMISSIONER oxfordhouse.org 888-687-2277 Provides state insurance law and aarp.org/money/taxaide enforcement information. THEDACARE 125 S. Webster St., Madison BEHAVIORAL HEALTH BENEFITS CHECKUP 800-236-8517 • 608-266-3585 Offers alcohol and substance abuse Provides web based service to pay oci.wi.gov/pages/ treatment and counseling. medications, healthcare, utilities, etc. consumershome.aspx 1095 Midway Rd., Menasha 800-677-1116 Eldercare Locator 920-720-2300 • 800-501-8247 benefitsCheckup.org LONG TERM CARE thedacare.org Offers long term care information and BOARD ON AGING AND planning. WATERSHED TREATMENT LONG TERM CARE (BOALTC) nia.nih.gov/health/topics/long-term- Provides detoxification, counseling, Provides Medicare advocates, hospital, care education and rehabilitation services. cancer and long term care insurance 855-620-8511 • 800-262-4886 counseling. MEDICARE 866-539-3642 Helpline 1402 Pankratz St., Madison Provides Medicare information. thewatershed.com 800-242-1060 Helpline Request free handbook. longtermcare.wi.gov 800-633-4227 • medicare.gov

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 17 MEDICARE FRAUD AND ABUSE SOCIAL SECURITY ONLINE BLIND/VISUALLY IMPAIRED Offers information and contact in case BENEFIT APPLICATION INFORMATION link of fraud or abuse. Provides online application for • Learn to protect your eyes during 800-633-4227 • medicare.gov retirement or disability benefits. sports. ssa.gov/retirement preventblindness.org/sports-eye-safety MEDICARE QUALITY www.nei.nih.gov/sports CARE FINDER TRICARE PROGRAM • Learn about braille. Provides Medicare providers and plan Offers health care for service members, afb.org/braillebug information. retired veterans and dependents. • Visual impairment etiquette. 800-633-4227 • 877-486-2048 TTY 800-444-5445 • tricare.mil afb.org/info/friends-and-family/eit- medicare.gov/quality-care-finder quette/23 UPPER MIDWEST MEDIGAP HELPLINE PENSION RIGHTS PROJECT CENTER FOR BLIND/DEAF Provides Medigap and Medicare Provides pension issue counseling, Offers help and support to residents supplemental insurance information. information and advocacy. with visual or hearing loss. 800-242-1060 Helpline 866-783-5021 • midwestpensions.org 8306 W. Lincoln Ave., West Allis dhs.wisconsin.gov/aging/medigap.htm 844-638-5800 • deaf-blind.org WOMEN’S INSTITUTE FOR OUTAGAMIE COUNTY A SECURE RETIREMENT CENTER FOR SIGHT VETERANS SERVICES Educates women about financial, health AND HEARING Aids veterans and their dependents in and long term care planning. Offers help to residents with vision or securing benefits. 202-393-5452 • wiserwomen.org hearing loss. 320 S. Walnut St., Appleton 815-332-6800 • cshni.org 920-832-5697 outagamie.org BLIND/VISUALLY DIVISION FOR VOCATIONAL IMPAIRED REHABILITATION PUBLIC ASSISTANCE FRAUD Provides counseling to improve ADRC Provides website and hotline to report employment for residents with Provides information and assistance on FoodShare, BadgerCare or Medicaid disabilities. vision loss and impairment. fraud. 800-442-3477 877-865-3432 dwd.wisconsin.gov/dvr www.dhs.wisconsin.gov/fraud The ADRC has example assistive www.reportfraud.wisconsin.gov/rptfrd/ technology devices to help maintain or EYECARE AMERICA REFERRAL default.aspx improve the functional capabilities of Provides online referral for eye exams residents with disabilities. and care. SOCIAL SECURITY 920-832-5178 • 866-739-2372 877-887-6327 ADMINISTRATION See pages 13, 63 eyecareamerica.org Assists with Social Security benefit information and application. AMERICAN COUNCIL HADLEY SCHOOL FOR THE BLIND 607 W. Northland Ave., Appleton OF THE BLIND Offers no cost learning courses to 877-694-5495 • 920-739-6862 Provides information and support for residents with vision loss. ssa.gov visually-impaired residents. 800-323-4238 • hadley.edu/fe.asp 800-424-8666 • acb.org SOCIAL SECURITY LARSEN-WINCHESTER LIONS MULTI-LANGUAGE GATEWAY AMERICAN FOUNDATION FOR Provides eye exam, glasses and Offers Social Security information in THE BLIND - VISIONAWARE contacts for those unable to pay. 18 languages. Provides information and resources for 8348 County Road T, Larsen 800-772-1213 adults with vision loss. 920-427-3244 • 800-424-8666 ssa.gov/multilanguage 800-232-5463 • afb.org e-clubhouse.org/sites/Larsen visionaware.org winchester

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 18 LIGHTHOUSE FOR THE BLIND/ ONESIGHT: LENS CRAFTERS WISCONSIN COUNCIL OF THE VISUALLY IMPAIRED Offers free eye exam and glasses to BLIND & VISUALLY IMPAIRED Provides comprehensive rehabilitation those with no insurance or the ability Provides adaptive equipment, for blind and visually impaired to pay. evaluations, referrals, rehabilitation, residents. 888-935-4589 • onesight.org training, scholarships and canes. 800-422-0833 • lcfvl.org 754 Williamson St., Madison PREVENT BLINDNESS 800-783-5213 • wcblind.org LIGHTHOUSE GUILD WISCONSIN Provides comprehensive rehabilitation Provides free services, vision risk WISCONSIN LIONS CAMP for blind and visually impaired assessment, effective treatment, Provides outdoor opportunities for residents. education, information and vouchers those with visual or hearing disabilities. 800-284-4422 • lighthouseguild.org for low income families. 3834 County Road A, Rosholt 414-765-0505 715-677-4969 MISSION CATARACT USA wisconsin.prevent wisconsinlionscamp.com Offers free cataract surgery to residents blindness.org unable to pay. WISCONSIN TALKING BOOK 559-797-1629 U.S. DEPARTMENT OF AND BRAILLE LIBRARY missioncataractusa.org VETERANS AFFAIRS Provides recorded cassettes, Braille Provides care and federal benefits books and downloadable web files for NATIONAL EYE INSTITUTE to veterans who are blind and their visually impaired residents. Provides eye condition and treatment dependents. 813 W. Wells St., Milwaukee information. 800-827-1000 • va.gov 800-242-8822 nei.nih.gov dpi.wi.gov/talkingbooks VISION FORWARD ASSOCIATION NATIONAL FEDERATION Offers evaluations, rehabilitation, OF THE BLIND housing, training, adaptive devices, CAREGIVER SUPPORT/ Provides resources and support to blind support and social programs. EDUCATIOn and visually impaired residents. 912 N. Hawley Rd., Milwaukee AARP CAREGIVING RESOURCE 410-659-9314 • nfb.org 855-878-6056 • vision-forward.org Provides information on resources and NFB-NEWSLINE VISIONAWARE programs for caregivers. NEWSPAPER BY PHONE 877-333-5885 Provides self-help for vision loss. aarp.org/caregiving Provides 24 hour newspaper reading visionaware.org to callers from touch tone telephone, ADRC Internet or I-phone. WISCONSIN CENTER FOR THE Wisconsin Regional BLIND AND VISUALLY IMPAIRED Provides caregiver information, Library for the Blind and Offers education for visually impaired assistance and support. Physically Handicapped children and summer rehabilitation for 813 W. Wells St., Milwaukee adults with vision loss. The ADRC supports the Outagamie 866-504-7300 Information 1700 W. State St., Janesville Caregiver Coalition in serving family nfbnewsline.org 800-832-9784 • wcbvi.k12.wi.us caregivers. Offers Alzheimer’s Family Caregiver Support Program (AFCSP) OFFICE FOR THE BLIND WISCONSIN CENTER FOR funding for residents with Alzheimer’s AND VISUALLY IMPAIRED DEAF-BLIND PERSON disease or related dementia disorder. Provides in home rehabilitation and Offers information for residents that 920-832-5178 • 866-739-2372 teaching techniques to help residents have combined hearing-vision loss. See pages 13, 63 adapt to vision loss. 8306 W. Lincoln Ave., West Allis 2331 E. Lourdes Dr., Appleton 844-638-5800 • deaf-blind.org ALS ASSOCIATION 920-831-2090 • 888-879-0017 Provides information and support for dhs.wisconsin.gov/blind both patient and family. 920-288-7095 • alsawi.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 19 ALZHEIMER’S ASSOCIATION ELDERCARE LOCATOR GREATER WISCONSIN AGENCY Provides resources for Alzheimer’s Provides website and call center ON AGING RESOURCES (GWAAR) disease and related dementias. linking residents to agencies that serve Monitors federal Older Americans 800-272-3900 Helpline residents over 60 and their caregivers. Act programs serving residents alz.gov 800-677-1116 • eldercare.gov over 60 years (Nutrition Program, Transportation, Elder Benefit Specialist AMERICAN PARKINSON DISEASE FAMILY CAREGIVER ALLIANCE and Advocacy). ASSOCIATION WISCONSIN Provides telephone support to family 1414 MacArthur Rd., Madison Provides a stipend to Parkinson patients caregivers. 608-243-5670 • gwaar.org for respite care services. 800-445-8106 • caregiver.org 5900 Monona Drive, Suite 407, NATIONAL INSTITUTE ON AGING Madison FAMILY CAREGIVERS – ALZHEIMER’S CAREGIVING 608-345-7938 ROCK NONPROFIT Offers Alzheimer’s disease education Making family caregiver wishes and referral. ASK MEDICARE happen. 800-438-4380 • nia.nih.gov Offers web-based Medicare information P.O. Box 2434, Appleton and resources to help with caregiving. familycaregiversrock.org OUTAGAMIE CAREGIVER medicare.gov COALITION FAMILY CAREGIVER Provides a caregiver support network CARE PATROL FOX CITIES SUPPORT GROUP with educational resources. Provides no cost assistance in finding Provides encouragement and support to 920-460-9955 safe assisted, independent living and caregivers. See page 82 memory care communities. Mosaic Family Health 920-968-7504 • carepatrol.com 229 S. Morrison St., Appleton RESPITE CARE ASSOCIATION 920-997-8407 OF WISCONSIN CAREGIVERS ACTION NETWORK Provides temporary relief through Provides education, peer support and FAMILY SUPPORT GROUP-NAMI respite care for families and caregivers. resources to family caregivers. Provides support groups for familes, 1835 E. Edgewood Dr., Appleton caregiveraction.org caregivers, and loved ones, living with 608-222-2033 individuals with mental illness. respitecarewi.org CAREGIVER TELECONNECTION Nami Fox Valley Provides free telephone learning 211 E. Franklin St., Appleton ST. PAUL’S ELDER SERVICES sessions with professional experts. Hoffman Memory Care 866-390-6491 FAITH-BASED FAMILY SUPPORT Resource Center First Congregational Church Provides care partner support to those CARINGBRIDGE.COM 724 E. South River St., Appleton with loved ones dealing with memory Provides website that connects and 920-954-1550 disorders. supports caregivers with others. namifoxvalley.org 221 E. 13th St., Kaukauna caringbridge.org 920-766-6020 ext. 186 FAMILY TO FAMILY EDUCATION stpaulelders.org COVEY CP RESPITE HOUSE Provides education and support to Offers Cerebral Palsy respite. families of those with mental illness. ST. PAUL VILLA 1930 Algoma Blvd., Oshkosh NAMI Fox Valley CAREGIVER SUPPORT 920-424-4071 • 800-261-1895 211 E. Franklin St., Appleton Provides in home support and respite. cpmideastwis.com 920-954-1550 • namifoxvalley.org 316 E. 14th St., Kaukauna 920-766-6020 • stpaulelders.org COYLE CARE MANAGEMENT FOX VALLEY MEMORY PROJECT AND CONSULTING Provides caregiver education, TOUCHMARK MEMORY CARE Provides coaching and assistance to individual consultation and support. Provides support to caregivers of those family and caregivers. 1800 Appleton Rd., Menasha suffering with dementia, etc. P.O. Box 1464, Appleton 920-225-1711 920-832-9100 920-740-8441 foxvalleymemoryproject.org touchmarkappleton.com coylecaremanagement.com See page 72

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 20 VA CAREGIVER CONSUMER DIRECT CARE COMMUNITY 2000 SUPPORT COURSES Provides self-directed services. Provides clothing, household items, etc. Offers free courses through the VA and 877-785-9991 in the Shiocton and Seymour school PsychArmor Institute. consumerdirectwi.com district. psycharmor.org/caregivers 1002 S. Main St., Seymour COYLE CARE MANAGEMENT 920-833-0277 Valley VNA Senior Care AND CONSULTING, LLC Offers caregiver programming and Assists elders and families to evaluate, FREECYCLE™ GROUPS respite care. coordinate and manage care. Provides an online listing of items to be 1535 Lyon Dr., Neenah P.O. Box 1464, Appleton thrown out. Items must be free, legal 920-727-5555 • valleyvna.org 920-740-8441 and appropriate for all ages. coylecaremanagement.com groups.freecycle.org/group/appletonwi/ VETERAN CAREGIVER SUPPORT posts/all Offers caregiver support and services to FOX VALLEY ADVANCE CARE U.S. Veterans. PLANNING PARTNERSHIP GOODWILL INDUSTRIES OF 855-260-3274 Helpline Provides end of life education and NORTH CENTRAL WISCONSIN caregiver.va.gov advance care planning. Provides clothing and household goods. 229 S. Morrison St., Appleton Donation and Retail locations listed WISCONSIN FAMILY CAREGIVER 920-997-8412 • fvacpp.org below: SUPPORT NETWORK • 1800 Appleton Rd., Menasha Offers caregiving information, support N.E.W. LIVING SUPPORT 920-731-6605 • 800-482-0030 and resources. Provides care connections for • N189 Stoney Brook Rd., Appleton 866-843-9810 • 866-739-2372 independence at home. Assistance 920-968-0820 wisconsincaregiver.org available to those in IRIS program. • 4759 Michaels Dr., Appleton 920-252-5100 • 920-243-8996 920-731-6606 WISCONSIN RESPITE REGISTRY newlivingsupport.com • 1341 W. Spencer St., Appleton Provides online matching service 920-560-1234 for families in need of respite care VALLEY VNA SENIOR SERVICES goodwillncw.org providers. Offers options and solutions to manage 608-222-2033 • respitecarewi.org care. ST. VINCENT DE PAUL 1535 Lyon Dr., Neenah Provides clothing and household goods. 920-727-5555 1924 W. College Ave., Appleton CARE PLANNING/ valleyvna.org 920-739-1679 • SVDPappleton.org COORDINATIOn ADRC CLOTHING/ CONSUMER Assesses needs of residents over 17 1/2 years. Provides unbiased options long HOUSEHOLD GOODs INFORMATION/ term care and enrollment counseling. CARING CONCEPTS PROTECTIOn Provides online clothing and product Links residents to community BETTER BUSINESS BUREAU resources. ordering for older residents with OF NORTHEAST WISCONSIN 920-832-5178 • 866-739-2372 disabilities. Provides support and information to See pages 13, 63 2220 17th St., Monroe 800-769-7771 consumers and businesses. CARE PATROL FOX CITIES 1047 N. Lynndale Dr., 1A, Appleton COMMUNITY CLOTHES CLOSET 920-734-4352 • 800-273-1002 Provides no cost assistance in finding bbb.org/wisconsin/accredited-business- safe assisted, independent living and Provides free clothing to those in need. directory memory care communities. 1465B Opportunity Way, Menasha 920-968-7504 • carepatrol.com 920-731-7834 communityclothescloset.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 21 BETTER BUSINESS BUREAU Department of MEDICATION DRUG DROP WISE GIVING GUIDE Health Services Offers locations for unused Provides support and information to Office of Quality Assurance medications. donors and charities. Provides home health care agencies, • Appleton Police Department 3033 Wilson Blvd., Arlington, VA agency certification, state inspections 222 S. Walnut St., Appleton give.org and complaints against an agency. 920-832-5500 • 920-832-5277 800-642-6552 Hotline • Freedom Police Department BOARD ON AGING dhs.wisconsin.gov/guide/ W2004 County Road S, Freedom AND LONG TERM CARE complaints.htm 920-788-0902 OMBUDSMAN PROGRAM • Grand Chute Police Department Investigates and mediates issues in FOX VALLEY FUNERAL 1900 W. Grand Chute Blvd., the treatment of older and disabled CONSUMER ALLIANCE Grand Chute residents receiving long term care. Provides organ donation, cremation, 920-832-1575 1402 Pankratz St., Madison and affordable funeral planning • Hortonville Police Department 800-815-0015 information. 531 N. Nash St., Hortonville 800-242-1060 Medigap Helpline funerals.org/affiliates/ 920-779-6165 longtermcare.wi.gov foxvalley • New London Police Department 700 Shiocton St., New London CENTER FOR AUTO SAFETY FRAUD WATCH NETWORK (AARP) 920-982-8505 Provides consumer information on auto Provides resources for protection from • Outagamie County Sheriff defects, problems and advice. Allows fraud. 3030 E. Goodland Dr., Appleton viewing and filing complaints. 877-908-3360 Fraud Hotline 920-832-5605 autosafety.org aarp.org/fraudwatchnetwork • Seymour Police Department 306 N. Main St., Seymour COILITION OF WISCONSIN IDENTITY THEFT 920-833-2366 AGING GROUPS Provides steps to protect, repair and • Walgreens Provides statewide collaboration of report misuse of personal information 729 W. Northland Ave., Appleton agencies committed to services for or identity theft. 920-954-8100 victims of identity theft. 800-633-4227 Medicare recyclemoreoutagamie.org 6320 Monona Dr., Monona 877-486-2048 TTY 800-488-2596 cwag.org • Inspector General NATIONAL ANTI-FRAUD HOTLINE 800-447-8477 • 800-377-4950 TTY oig. Provides 24 hour hotline for reporting CONSUMER PROTECTION hhs.gov/fraud/report-fraud suspected fraud. BUREAU • Federal Commission 855-303-9470 Assists consumers with complaints 877-438-4338 • 866-653-4261 TTY aging.senate.gov/fraud-hotline including renter hotline issues. ftc.gov/idtheft 800-422-7128 • datcp.wi.gov See page 66 NATIONAL DO NOT CALL REGISTRY CREDIT REPORT LIFELINE PHONE SERVICE Registers residents to not receive REQUEST SERVICE Offers free or discounted phones national telemarketing calls. Offers free credit reports. and service plans to low-income 888-382-1222 • 866-290-4236 TTY P.O. Box 105281, Atlanta, GA individuals. donotcall.gov 877-322-8228 lifelinesupport.org annualcreditreport.com NEXTDOOR SOCIAL NETWORK Offers private social network to get information out to neighborhoods. nextdoor.com

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 22 OUTAGAMIE COUNTY WISCONSIN OFFICE OF THE DIAL 7-1-1 SOLID WASTE COMMISSIONER OF INSURANCE Provides telecommunication relay Provides recycling and disposal service Provides Wisconsin insurance services for residents who are deaf, information. information. Regulates and enforces hard of hearing, and/or speech disabled. 1919 Holland Rd., Appleton Wisconsin insurance laws. 800-947-6644 Voice 920-832-5277 800-236-8517 800-833-7637 Speech to Speech recyclemoreoutagamie.org oci.wi.gov/oci_home.htm 800-833-7813 Spanish to Spanish 877-490-3723 Spanish to English PUBLIC SERVICE COMMISSION 800-947-3529 TTY Oversees all utility services. DEAF/HEARING 877-243-2823 CapTel 888-816-3831 • psc.wi.gov IMPAIRED wisconsinrelay.com READY WISCONSIN ADRC HAVILAND HEARING AIDS Provides information on emergency Provides information and assistance to Offers free testing, hearing aid preparedness, cyber safety, etc. deaf and hearing impaired residents. cleaning, repair and ear wax removal. 608-242-3324 • ready.wi.gov The ADRC has example assistive In home visits by appointment. technology devices used to help 1336 E. Wisconsin Ave., Appleton RECALLS.GOV maintain or improve the functional 920-333-1955 • 800-924-7804 Provides recall and safety information. capabilities of residents with havilandhearing.com recalls.gov disabilities. 920-832-5178 • 866-739-2372 HEAR NOW PROGRAM RECYCLE THAT STUFF 711 TTY Provides hearing aid financial Provides recycling information. See pages 13, 63 assistance. 121 N. Linwood Ave., Appleton Starkey Hearing Foundation 920-955-3760 • 877-677-4437 AMERICANS FOR BETTER HEARING FOUNDATION 6700 Washington Ave. S recyclethatstuff.com Eden Prairie, MN Provides funding for co-pay on audi- 800-328-8602 SENIOR MEDICARE PATROL pro hearing aides. sotheworldmayhear.org Provides information to prevent and abhf.org report Healthcare Fraud. HEARING LOSS ASSOCIATION 888-818-2611 AMERICAN SPEECH LANGUAGE OF AMERICA HEARING ASSOCIATION (ASHA) stopmedicarefraud.org Provides hearing loss support, Provides information on hearing aid education and information about U.S. POSTAL insurance coverage plus referrals to a technology, research, systems, etc. INSPECTION SERVICE certified audiologist or speech language 920-420-8462 • hearingloss.org Addresses suspected violations through pathologist. the U.S. mail including fraud, theft, 800-638-8255 • 301-296-5650 TTY OFFICE FOR THE DEAF Internet, telephone, etc. asha.org AND HARD OF HEARING 877-876-2455 Provides state information and referral CAPTIONCALL postalinspectors.uspis.gov services for deaf, deaf blind, or hard of Offers free captioned telephone, hearing residents. UNDERSTANDING installation and training. 200 N. Jefferson St., Green Bay CYBERBULLYING IN COLLEGE 877-557-2227 • captioncall.com 855-359-5252 Provides a guide to disabled students dshs.wa.gov/altsa/office-deaf-and- on negative impacts of cyberbullying. CENTER FOR COMMUNICATION, hard-hearing affordablecollegesonline.org/college-re- HEARING AND DEAFNESS source-center/cyberbullying-awareness Provides service and resources for people with hearing loss. 414-604-2200 • 414-604-7217 TTY hearwi.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 23 TELECOMMUNICATIONS ALZHEIMER’S AND DEMENTIA GOOD Shepherd SERVICES EQUIPMENT PURCHASE ALLIANCE OF WI Provides Alzheimer’s caregiver support. PROGRAM (TEPP) Provides information and support to 607 E. Bronson Rd., Seymour Provides financial assistance to individuals and families affected by 920-833-6856 residents in need of special telephone Alzheimer’s. goodshepherdservices.org equipment. 888-308-6251 • alzwisc.org Public Service Commission MAKING SENSE OF ALZHEIMER’S P.O. Box 7854, Madison ALZHEIMER’S TELEPHONE Provides information on Alzheimer’s 608-231-3305 CAREGIVER SUPPORT GROUP through website access. psc.wi.gov/pages/programs/TEPP.aspx Provides Alzheimer’s disease makingsenseofalzheimers.org information, referral and support. WISCONSIN LIONS Greater Wisconsin Chapter, Fox Valley MEMORY CARE CENTER HEARING AID PROJECT Regional Office Provides an array of quality memory Provides hearing instruments to those 3313 S. Packerland Dr., De Pere care resources and support services to who cannot afford them. 800-272-3900 24 Hr. Helpline individuals, couples and family affected Wisconsin Lions Foundation alz.org/gwwi by all types of memory loss. 877-463-6953 • wlf.info ALZPOSSIBLE • St. Paul Elder Services Offers caregivers webinar resource. Hoffman Memory Care Resource alzpossible.org/webinars/ Center DEMENTIA/ 221 E. 13th St., Kaukauna, MEMORY LOss CLEARVIEW BRAIN INJURY 920-766-6020 ext. 186 or 188 ACTIVE MINDS COMMUNITY 198 County Road DF, Juneau • St. Paul Elder Services and Provides a social environment with 877-386-3400 • 920-386-3400 Neuroscience Group. 1305 W. American Dr., Neenah hands-on sensory input experiences FOX VALLEY MEMORY PROJECT for those with memory loss issues. 920-725-9373 • 920-766-6186 Works to create an integrative, neurosciencegroup.com Provides respite for caregivers. dementia-friendly community. Thompson Center on Lourdes 1800 Appleton Rd., Menasha N.E.W. CURATIVE 2331 E. Lourdes, Appleton 920-225-1711 REHABILITATION/BRAIN INJURY/ 920-422-1986 NEUROLOGICAL PROGRAM activemindscommunity.com • Memory Cafes and Outings • Memory Loss Resource Center Provides information and rehab ADRC • Memory Loss Assessment Center services to those recovering from brain Provides information, referral and Provides in home or clinic intake injury. financial support for Alzheimer’s and comprehensive memory 2900 Curry Ln., Green Bay assessments. 920-468-1161 • 920-593-3535 and other related dementia. Offers newcurative.org Alzheimer’s Family Caregiver Support • MindWorks Provides peer support, cognitive and Program (AFCSP) funding for residents NORWOOD HEALTH CENTER/ with Alzheimer’s disease or related physical activities for participants with memory loss. PATHWAYS TRAUMATIC dementia disorder. foxvalleymemoryproject.org BRAIN INJURY UNIT 920-832-5178 • 866-739-2372 See page 72 Provides brain injury rehabilitation. See pages 67, 81 • Resources for Enhancing Alzheimer’s 1600 N. Chestnut Ave., Marshfield 715-384-2188 ALZHEIMER’S ASSOCIATION Caregiver Health (REACH) Provides resources for Alzheimer’s Provides in home, personalized SILVER ALERT PROGRAM disease and related dementias. education and support for caregivers of Offers an alert system for missing 800-272-3900 Helpline residents with memory loss. residents over 60 years who have alz.org Mosaic Family Health Alzheimer’s, dementia, etc. 229 S. Morrison St., Appleton wisconsincrimealert.gov 920-997-8407 See page 72

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 24 SPARK! PROGRAM FVTC DENTAL HYGIENE CLINIC ALS ASSOCIATION Offers art related projects to support Offers student cleaning, x-rays and Provides information and support for those with memory disorders. fluoride treatments for minimal fee. both patient and family. • St. Paul Elder Services 1825 N. Bluemound Dr., Appleton 920-288-7095 • alsawi.org Hoffman Memory Care Resource 920-735-4884 • fvtc.edu Center AMERICAN PARKINSON DISEASE 221 E. 13th St., Kaukauna NACO DENTAL Provides Parkinson disease support and 920-766-6020 ext. 186 DISCOUNT PROGRAM information. • The Trout Museum of Art Offers discounted dental service 608-345-7938 111 W. College Ave., Appleton membership. apdaparkinson.org/wisconsin 920-733-4089 877-354-6226 troutmuseum.org/education/spark mycountycares.com ATTENTION- DEFICIT/ • Building for Kids Children’s Museum HYPERACTIVITY 100 W. College Ave., Appleton PARTNERSHIP COMMUNITY DISORDER SUPPORT 920-734-3226 HEALTH CENTER DENTAL Provides education, advocacy and buildingforkids.org/spark Provides underinsured and uninsured support for residents with attention- patient dental care. deficit/hyperactivity disorder. The Meadows at 5337 W. Grande Market Dr., Appleton 800-233-4050 • 920-735-1099 Touchmark GROUP 920-731-7445 Appointment chadd.org Provides support group to family partnershipchc.org caregivers affected by Alzheimer’s or AUTISM EDUCATION other dementia. TRI-COUNTY COMMUNITY Provides autism education. 2601 Touchmark Dr., Appleton DENTAL CLINIC 920-731-6044 By appointment. 920-832-9100 Provides dental care to low income. touchmarkappleton.com 9 Tri-Park Way, Appleton BRAIN INJURY ALLIANCE 920-882-5500 Provides brain injury advocacy, THIS CARING HOME tricountydental.org education, support and resources. Offers best practices on home safety for 262-790-9660 • 608-206-6426 dementia care and social networking. WISCONSIN DENTAL biaw.org thiscaringhome.org ASSOCIATION (WDA) Provides reduced rate dental clinic BRAIN INJURY listings. RESOURCE CENTER DENTal 866-812-9840 Offers assistance and resources to AFFORDABLE DENTURES wda.org/wda-foundation/donated-den- residents living with brain injury. Offers low cost denture options and tal-services#application 511 N. Grand Ave., Waukesha payment plans. 262-770-4882 • bircofwi.org 800-336-8873 920-499-7159 Green Bay DISABILITY RESOURCES CHALLENGE THE OUTDOORS affordabledentures.com ADRC Provides recreational activities for Provides access to developmental, physically challenged residents. DEVELOPMENTAL DISABILITIES intellectual and physical disability Home Instead Senior Care AND ORAL HEALTH services. Assists youth with disabilities 901 Anderson Dr., Green Bay Provides oral health information over 17 1/2 years in transition to the 920-593-6300 • ctoforme.org to residents with developmental adult service system. disabilities. CHILDRENS LONG TERM 866-232-4528 • nidcr.nih.gov The ADRC has example assistive SUPPORT YOUTH TRANSITION technology devices to help maintain or Provides planning transition from youth DONATED DENTAL SERVICES improve the functional capabilities of to adulthood information. Provides dental care to residents with residents with disabilities. dhs.wisconsin.gov/clts/waiver/transi- permanent disabilities, chronic illness 920-832-5178 • 866-739-2372 tion/index.htm and low income residents over 65 711 TTY years. See pages 13, 63 866-812-9840 • wda.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 25 COVEY CEREBRAL PALSY EASTER SEALS CAMPS GOODWILL INDUSTRIES OF Provides services and programs to Offers camps for children and adults NORTH CENTRAL WISCONSIN residents with cerebral palsy, physical with disabilities. Provides employment assistance for and developmental disabilities and 800-422-2324 people with disabilities. other behavioral challenges. eastersealswisconsin.com 1800 Appleton Rd., Menasha 1930 Algoma Blvd., Oshkosh 920-731-6601 • 800-482-0030 920-424-4071 • 800-261-1895 EASTER SEALS 920-731-6623 TDD covey.org DISABILITY HELPLINE goodwillncw.org Offers assistance to residents with CP FOX CITIES disabilities. INNOVATIVE SERVICES Provides resources, referrals and 2331 E. Lourdes Dr., Appleton Provides self-directed and family limited funding to help individuals live 920-832-0344 Helpline centered support and services. as independently as possible. eastersealswisconsin.com • 808 W. Wisconsin Ave., Appleton 1113 W. Kennedy Ave., Kimberly 920-830-2995 ext. 1002 920-337-1122 ext. 1314 EMPLOYMENT RESOURCES, INC • 445 S. Madison St., Green Bay wearecp.org Provides employment and benefit 920-431-0962 • isiinc.org counseling services to residents with CREATIVE CONSULTANTS disabilities. KATIE BECKETT PROGRAM Assists elderly and disabled residents to 608-246-3444 Provides assistance to children with live independently. eri-wi.org long term disabilities or complex 920-450-7704 medical needs. EXCEPTIONAL EQUESTRIANS 821 E. 1st Ave., Ste. 3, Appleton DISABILITY ADVOCATES Offers equine-assisted therapy. 920-257-4702 Supports legislative action affecting 1130 Orlando Dr., De Pere dhs.wisconsin.gov/ people with disabilities. 920-347-3174 children/kbp 101 E. Wilson St., Madison exceptionalequestrians.org 888-332-1677 • wi-bpdd.org MOVIN’ OUT FOX CITIES DOWN SYNDROME Links residents with disabilities to safe, DISABILITY RIGHTS WISCONSIN ASSOCIATION OF WISCONSIN affordable, integrated housing. Assists disabled residents to access Provides support and education to 902 Royster Oaks Dr., Madison services through advocacy and legal residents with Down Syndrome. 877-861-6746 • movin-out.org expertise. 211 E. Franklin St., Appleton 131 W. Wilson St., Madison 920-460-9494 • dsawfoxcities.org NATIONAL INSTITUTE OF 800-928-8778 NEUROLOGICAL DISORDERS 888-758-6049 TTY/TEXT NET FOX CITIES WORK FORCE AND STROKE (NINDS) disabilityrightswi.org DEVELOPMENT CENTER Provides traumatic brain injury Provides employment services and information and resources. DISABILITY.GOV counseling to residents with disabilities. ninds.nih.gov Offers resources to people with 1802 Appleton Rd., Menasha disabilities on how to apply for 920-997-3272 • 877-367-1105 NEW HOPE CENTER disability benefits, find a job, get health dwd.wisconsin.gov/dvr/ Provides housing options, day services care or pay for accessible housing. and vocational services for residents disability.gov FOX VALLEY AUTISM SOCIETY with developmental disabilities. Provides autism information and family 443 Manhattan St., Chilton DOWN SYNDROME ASSOCIATION support. 920-849-9351 • newhopeinc.org Provides Down Syndrome education, 888-428-8476 information and support. autismfoxvalley.org dsawfoxcities.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 26 OPTIONS FOR WHEELCHAIR GETAWAYS WISCONSIN PARKINSON INDEPENDENT LIVING OF WISCONSIN GT Mobility ASSOCIATION Provides advocacy, training, referral, Provides accessible van rentals. Offers advocacy, support and peer support, assistive/medical 844 Ontario Rd., Green Bay educational programs for residents with equipment, independent living skills, 877-741-3713 • 920-491-8384 Parkinson disease. benefits counseling and education to 16655 W. Bluemound Rd., Brookfield residents with disabilities. WISCONSIBS 414-312-6990 • wi.parkinson.org • 2331 E. Lourdes Dr., Appleton Provides education, advocacy and 920-882-9309 • 920-997-9999 support to siblings of people with WISCONSIN TELEWORK • 555 Country Club Rd., Green Bay disabilities. LOAN PROGRAM 888-465-1515 • 920-490-0500 211 E. Franklin St., Appleton Provides loans to residents with optionsil.com 920-968-1742 • wisconsibs.org disabilities to purchase computers and equipment needed to work from home OUTAGAMIE COUNTY CHILDRENS WISCONSIN AUTISM SOCIETY or from other remote sites. COMMUNITY OPTION PROGRAM Provides autism information and family Options for Independent Living Provides assistance to families in caring support. • 2331 E. Lourdes Dr., Appleton for disabled children. 1477 Kenwood Dr., Menasha 920-997-9999 • 920-882-9309 320 S. Walnut St., Appleton 888-428-8476 • asw4autism.org • 555 Country Club Rd., Green Bay 920-832-5178 888-465-1515 • 920-490-0500 WISCONSIN BUREAU OF optionsil.com SOAR FOX CITIEs CHILDREN’S SERVICES Provides education and support Links parents of children with WISCONSIN TOURETTE to residents with developmental disabilities to long term support SYNDROME ASSOCIATION disabilities. services. Provides resources and support to 211 E. Franklin St., Appleton 608-266-8560 residents and families with Tourette 920-731-9831 • soarfoxcities.com dhs.wisconsin.gov/long-term-care- Syndrome. support.htm tourette.org/chapter/wi/ SPECIAL OLYMPICS Provides residents with intellectual WISCONSIN DISABILITY BOARD WISPACT disabilities sports training and athletic Provides statewide advocacy and public Provides trusts to safeguard the competition. policy affecting people with disabilities. interests for residents with a disability. W5361 County Road KK, Appleton 101 E. Wilson St., Madison 608-268-6006 • wispact.org 920-731-1614 • 800-704-1614 888-332-1677 • wi-bpdd.org specialolympicswisconsin.org WISCONSIN FAMILY ASSISTANCE EDUCATION TRAINING WHEELS CENTER FOR EDUCATION, AARP DRIVER SAFETY PROGRAM COMPUTER TRAINING TRAINING AND SUPPORT Provides driver safety courses. Provides mobile computer training. Offers information, assistance, 800-350-7025 920-779-0719 advocacy, workshops and groups for aarp.org/auto/driver-safety families of children with disabilities. VALLEY PACKAGING INDUSTRIES 877-374-0511 • wifacets.org AFFORDABLE COLLEGES ONLINE Provides vocational evaluation, Provides college resources for students employment and training, job WISCONSIN FIRST STEP with disabilities. placement services, school to work Offers information and referral to affordablecollegesonline.org/college- transition, day services, assistive families with children who have special resource-center/resources-for-students- technology, community and homeless health care needs. with-disabilities outreach and early intervention. 800-642-7837 Hotline 2730 N. Roemer Rd., Appleton wellbadger.org 920-749-5859 • vpind.com

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 27 CAP SERVICES – SKILLS OUTAGAMIE COUNTY MUSEUMS THRIVE CAREER ACADEMY ENHANCEMENT PROGRAM Offers educational programs, exhibits Provides training and education Provides funding and supportive and tours. opportunities for a diverse population services for working, low income • Appleton Historical Society Museum/ to operate independently in the individuals to access the education Resource Center community. needed to compete for jobs. 128 N. Durkee St., Appleton UW Fox Valley 821 E. First Ave., Appleton 920-540-3699 • 1478 Midway Rd., Menasha 920-968-6365 • capservices.org • Historical Society/History Museum at • 2730 N. Roemer Rd., Appleton the Castle 920-570-2969 • 920-749-5859 CELEBRATE DIVERSITY 330 E. College Ave., Appleton vpind.com FOX CITIES 920-735-9370 Educates, promotes and celebrates UNIVERSITY OF diversity. PEER-TO-PEER WISCONSIN EXTENSION 1800 Appleton Rd., Menasha 8-week educational course offered in Provides educational opportunities to 920-968-6328 spring season for any adult living with low income families, residents with celebratediversityfoxcities.com mental illness. disabilities, etc. NAMI-Fox Valley 3365 W. Brewster St., Appleton EDGEWOOD COLLEGE – 211 E. Franklin St., Appleton 920-832-5121 • uwex.edu CUTTING EDGE PROGRAM 920-954-1550 Provides individualized approach to namifoxvalley.org UNIVERSITY OF WISCONSIN college education for students with FOX VALLEY intellectual developmental disabilities. REAP-RECOVERY, EDUCATION, Provides education opportunities and 1000 Edgewood College Dr., Madison AND ADVOCACY PROGRAM resources. edgewood.edu 5-week educational course related to 1478 Midway Rd., Menasha mental health and wellness. 920-832-2600 • uwfox.uwc.edu Fox Cities Work Force Summer REAP Development Center 1213 S. Matthias St., Appleton UNIVERSITY OF WISCONSIN Provides educational guidance, Spring REAP OSHKOSH (UW-O) computer classes and tutorials to NAMI-Fox Valley Provides Learning in Retirement and residents with disabilities. 211 E. Franklin St., Appleton lifetime learning opportunities. 1802 Appleton Rd., Menasha 920-954-1550 800 Algoma Blvd., Oshkosh 920-997-3272 • 877-367-1105 namifoxvalley.org 920-424-0875 • uwosh.edu/lir dwd.wisconsin.gov/dvr/ 800-633-1442 • uwosh.edu/oce ROADSCHOLAR FOX VALLEY Provides educational adventures for LITERACY COALITION residents over 40 years. EMERGENCY SHELTERS Promotes literacy awareness, recruits 800-454-5768 AND SERVICes and trains volunteer tutors, matches roadscholar.org tutors with students and provides small AMERICAN RED CROSS Provides disaster relief, military group classroom instruction. SENIOR COMPUTER USERS support, blood donations, etc. 130 E. Franklin St., Appleton Offers computer training for residents 920-991-9840 • fvlc.net 515 S. Washburn St., Oshkosh over 50 years of age. 800-236-8680 Bordini Center (FVTC) redcross.org/wisconsin FOX VALLEY TECHNICAL 5 N. Systems Dr., Appleton COLLEGE (FVTC) 800-735-3882 ext. 3882 CALL 4HOPE Offers associate degree, vocational fvtc.edu/seniorweb diploma programs plus career Provides emergency help if someone is suffering from an overdose or drug counseling. THINK COLLEGE 1825 N. Bluemound Dr., Appleton reaction. Promotes opportunities for college level Dial 9-1-1 920-735-5600 • fvtc.edu students with cognitive disabilities. thinkcollege.net

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 28 COMMUNITY OUTREACH LEAVEN PROJECT HOME OF TEMPORARY SERVICES (COTS) Provides emergency financial SALVATION ARMY Provides transitional housing for the assistance with housing, utilities, Provides transitional housing. homeless. transportation and other related 105 S. Badger Ave., Appleton 920-734-3609 All Intake Inquiries emergencies: 920-734-3324 • safoxcities.org • 1003 W. College Ave., Appleton • Leaven Fox Cities 920-831-6591 Women 1475 Opportunity Way, Menasha READY • 819 S. West Ave., Appleton 920-738-9635 (24/7 Emergencies) Provides an emergency preparedness 920-734-3609 Young Adult • St. Peter and Paul Catholic Church guide. • 913 S. West Ave., Appleton 105 N. Olk St., Hortonville ready.gov 920-734-3609 Men 920-779-0166 appletoncots.org • Community 2000 SALVATION ARMY 1002 Main St., Seymour Provides shelter, food and clothing EMERGENCY SERVICES 920-833-0277 vouchers, counseling and access to Provides emergency preparedness in leavenfoxcities.org legal aid, etc. response to natural disasters, severe 130 E. North St., Appleton weather conditions and other hazards. OUTAGAMIE COUNTY 920-734-3324 • safoxcities.org 800-232-4636 DEPARTMENT OF HEALTH AND emergency.cdc.gov HUMAN SERVICES - CRISIS SEXUAL ASSAULT Provides 24 hour emergency crisis CRISIS CENTER FATHER CARR’S evaluation and counseling. Offers 24 hour crisis counseling. HOMELESS CENTER 320 S. Walnut St., Appleton 17 Park Place, Suite 400, Appleton Provides shelter to those in need of a 920-832-4646 • 800-719-4418 920-733-8119 • 800-722-7797 temporary residence. 920-832-1688 TTY sacc-foxcities.org 1062 N. Koeller St., Oshkosh outagamie.org/crisis 920-231-2378 • fathercarrs.org preventsuicidewi.org SILVER ALERT PROGRAM See page 70 Offers alert system for missing FOX VALLEY EMERGENCY residents over 60 years who are ASSISTANCE FUND PILLARS RESOURCE CENTER believed to have Alzheimer’s, Provides one time grants to qualifying Provides homeless and housing-related dementia, etc. individuals for emergency assistance. resources and services. wisconsincrimealert.gov 920-702-7611 129 S. Mason St., Appleton cffoxvalley.org 920-734-9192 USA NATIONAL SUICIDE • Pillars Adult Shelter AND CRISIS HOTLINES HARBOR HOUSE Provides a safe evening shelter for the Offers 24 hour crisis counseling. DOMESTIC ABUSE homeless. 800-784-2433 • 800-273-8255 Provides 24 hour crisis line, emergency 1928 W. College Ave., Appleton suicidepreventionlifeline.org shelter, crisis counseling, legal 920-734-9192 advocacy and group support. • Pillars Adult and Family Shelter WISCONSIN CRIME ALERT 720 W. Fifth St., Appleton 400 N. Division St., Appleton Links law enforcement with the public 920-832-1666 • 800-970-1171 920-734-9192 and community to fight crime. harborhouse.wi.org pillarsinc.org 608-240-3597 wisconsincrimealert.gov POISON CENTER Provides 24 hour poison information and emergency hotline. EMPLOYMENT 800-222-1222 ASSISTANCe wisconsinpoison.org WORK-N-WHEELS PROGRAM Provides interest free auto loans to adults needing transportation to work. 821 E. First Ave., Appleton 920-209-1384 • capservices.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 29 CLARITY CARE EMPLOYMENT GOODWILL INDUSTRIES OF THRIVE CAREER ACADEMY Provides community employment NORTH CENTRAL WISCONSIN Provides training and education services. Helps residents with disabilities in need opportunities for a diverse population 855-224-7487 • claritycare.org of employment. to operate independently in the 1800 Appleton Rd., Menasha community. CREATIVE CONSULTANTS 920-731-6601 • goodwillncw.org UW Fox Valley Assists elderly and disabled residents • 1478 Midway Rd., Menasha through job coaching. INNOVATIVE SERVICES • 2730 N. Roemer Rd., Appleton 920-450-7704 Provides work programs, skill 920-570-2969 • 920-749-5859 focused job training and coaching for vpind.com DISABILITY COUNCIL SUPPORT developmentally disabled special needs Promotes resources to improve residents. TICKET TO WORK PROGRAM employment opportunities for people • 808 W. Wisconsin Ave., Appleton Supports workers with disabilities to with disabilities. 920-830-2995 maintain long term employment. 608-266-9354 • 445 S. Madison St., Green Bay Employment Resources, Inc. pdcouncil.state.wi.us 866-356-0779 866-968-7842 • choosework.net myinnovativeservices.com DISABILITY RIGHTS WISCONSIN TODD STEVEN & ASSOCIATES Provides statewide advocacy resource JOB ACCOMMODATION NETWORK Assists residents with disabilities in for residents with disability issues. Provides hiring, training, retention and defining their employment goals. 131 W. Wilson St., Suite 700, Madison career advancement information for 1244 Midway Rd., Ste. C, Menasha 800-928-8778 residents with disabilities. 920-232-3649 • toddsteven.com 888-758-6049 TTY/TEXT 800-526-7234 • 877-781-9403 TTY disabilityrightswi.org askjan.org VALLEY PACKAGING INDUSTRIES Provides vocational evaluation, EQUAL EMPLOYMENT PATHWAYS TO EMPLOYMENT employment, training, job placement OPPORTUNITY COMMISSION RESOURCE CENTER services, school to work transition, Provides information about Provides education, training, technical day services, assistive technology, discrimination, disability or age. assistance, research and resources to literacy, community outreach, homeless 800-669-4000 • 800-669-6820 TTY expand opportunities for residents with outreach and early intervention. eeoc.gov disabilities to work. 2730 N. Roemer Rd., Appleton percthinkwork.org 920-749-5859 • vpind.com FOODSHARE EMPLOYMENT AND TRAINING PROGRAM PROJECT SEARCH WISCONSIN SENIOR Offers employment training program to Provides on-the-job training to youth EMPLOYMENT (WISE) support FoodShare recipients. with disabilities to transition from high Offers employment assistance to 1050 Midway Rd., Menasha school to adulthood. unemployed, low income residents over 920-886-7118 projectsearch.us 55. Assist to upgrade and teach new dhs.wisconsin.gov/foodshare/fset.htm skills. SENIOR SERVICE PROGRAM Greater Wisconsin Agency on Aging FOX CITIES WORK FORCE Matches residents over 55 years in Resources (GWAAR) DEVELOPMENT CENTER obtaining employment. 920-469-8858 • 920-720-5600 Provides vocational guidance, training 920-593-3535 gwaar.org and job seeking assistance for residents curativeconnections.org with disabilities. WISCONSIN JOB CENTER 1802 Appleton Rd., Menasha SKILLS TO PAY THE BILLS Provides employment support and 920-997-3272 • 877-367-1105 Provides free online curriculum for information. dwd.wisconsin.gov/dvr/ employment skills to youth ages 14-21 Fox Cities Workforce Development with disabilities. Center dol.gov/odep/topics/youth/softskills 1802 Appleton Rd., Menasha 920-997-3272 • 888-258-9966 wisconsinjobcenter.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 30 WORK INCENTIVE EAST CENTRAL INCOME KEEP WISCONSIN WARM/COOL BENEFITS COUNSELING MAINTENANCE PARTNERSHIP Provides financial assistance, affordable Provides assistance to individuals with Provides enrollment services and payment plans, budget counseling and disabilities to move off public benefits manages benefits for FoodShare, ways to conserve energy. as they earn wages. Medicaid, BadgerCare, Family 800-891-9276 • kwwf.org 2701 International Ln., Madison Planning Services and Caretaker 855-401-8549 • eri-wi.org Supplement programs. LEAVEN 888-256-4563 • access.wi.gov Provides short term emergency YOUTH IN TRANSITION – See page 62 financial assistance. YOU CAN WORK • 1475 Opportunity Way, Menasha Provides Wisconsin DHS Bureau of ELDER EMPOWERMENT 920-738-9635 Long Term Support resources. FINANCIAL PROJECT • St. Peter and Paul Church dhs.wisconsin.gov/clts/waiver/transi- Provides assistance for financial 105 N. Olk St., Hortonville tion/youcanwork.htm exploitation. 920-779-0166 800-488-2596 • Community 2000 cwagwisconsin.org 1002 Main St., Seymour FINANCIAL ASSISTANCE 920-833-0277 ADRC FINANCIAL INFORMATION AND leavenfoxcities.org Offers Disability and Elder Benefit SERVICE CENTER (FISC) Specialist assistance with private Provides low cost confidential financial OUTAGAMIE COUNTY and government benefits. Provides advice, budgeting and debt counseling. CHILDRENS LONG TERM Alzheimer’s and other related dementia 1800 Appleton Rd., Menasha SUPPORT WAIVER (CLTS) financial support. 920-886-1000 • 800-366-8161 Provides funding to children with 920-832-5178 • 866-739-2372 fisc-cccs.org various disabilities. See pages 13, 63, 69 320 S. Walnut St., Appleton HEAR NOW 920-832-5178 ASSURANCE WIRELESS Provides financial assistance and outagamie.org Provides free cell phone through services to hearing impaired residents. federal program. 800-328-8602 OUTAGAMIE COUNTY 888-321-5880 starkeyhearingfoundation.org/Hear-Now CHILDRENS COMMUNITY assurancewireless.com OPTIONS PROGRAM (CCOP) HOME ACCESSIBILITY 320 S. Walnut St., Appleton COMMUNITY AWARENESS ASSISTANCE LOAN PROGRAM 920-832-5178 INITIATIVE Provides renovation financing outagamie.org Offers representative payee and options to low income residents with financial mentoring. disabilities. OUTAGAMIE COUNTY P.O. Box 834, Appleton • 2331 E. Lourdes Dr., Appleton DEPARTMENT OF HEALTH 920-422-7372 • cai-network.org 920-997-9999 • 920-882-9309 AND HUMAN SERVICES – • 555 Country Club Rd., Green Bay ECONOMIC SUPPORT COMMUNITY BENEFIT TREE 888-465-1515 • 920-490-0500 Provides financial assistance to Helps plan Celebration of Support optionsil.com Outagamie County residents. events to offset medical and living 320 S. Walnut St., Appleton expenses. HOMEBUYER PROGRAM 920-832-5168 • 920-832-1688 TTY 2204 Crooks Ave., Ste. C, Kaukauna Enables low income families to own a outagamie.org 920-422-1919 home. communitybenefittree.org Appleton Housing Authority 925 W. Northland Ave., Appleton 920-739-6811 ext. 111 appletonhousing.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 31 OUTAGAMIE COUNTY SALVATION ARMY FOX CITIES WISCONSIN LIONS ENERGY ASSISTANCE Provides shelter, food and clothing HEARING AID PROJECT Provides energy assistance to vouchers, counseling and access to Provides hearing instruments for Outagamie County residents. legal aid, etc. residents who cannot afford them. 420 E. Longview Dr., Appleton 130 E. North St., Appleton 877-463-6953 • wlf.info 920-735-0010 • 866-432-8947 920-734-3324 • safoxcities.org 800-506-5596 Appointment WISCONSIN TELEWORK homeenergyplus.wi.gov TELECOMMUNICATIONS LOAN PROGRAM See page 66 EQUIPMENT PURCHASE Offers loans to residents with PROGRAM (TEPP) disabilities to purchase computers and PAYMENT PARTNER Provides financial assistance to equipment needed to work. Offers representative payee services residents with disabilities to buy Options for Independent Living, Inc. and FISC Bill Pay program. specialized telephone equipment. • 2331 E. Lourdes Dr., Appleton Goodwill Industries Public Service Commission 920-997-9999 • 920-882-9309 1800 Appleton Rd., Menasha 800-251-8345 TTY Madison • 555 Country Club Rd., Green Bay 920-968-6984 • 920-968-6577 Fax 608-231-3305 Voice 888-465-1515 • optionsil.com goodwillncw.org/programs/financial/ psc.wi.gov/consumerinfo/assistan- paymentpartner cePrograms/tepp/tepp-ind.htm WISPACT Provides trusts for residents with a PENSION HELP TOMORROW’S HOME disability to safeguard their public Provides pension assistance. FOUNDATION interests. 888-420-6550 • pensionrights.org Assists people with disabilities 226 Corporate Dr., Madison purchase or rehabilitate a home. 608-268-6006 • wispact.org PILLARS, INC Provides emergency assistance grants. Provides affordable rental housing to 608-255-1088 lower income families. tomorrowshomefoundation.org FOOD/MEALS/ 605 E. Hancock St., Appleton 920-734-9192 • pillarsinc.org WISCONSIN DEPARTMENT NUTRITION OF REVENUE ACADEMY OF NUTRITION PROPERTY TAX DEFERRAL Provides state income tax return, Offers nutrition information and LOAN PROGRAM Homestead Credit, etc. filing healthy diets for seniors. Helps homeowners over 65 years pay information. eatright.org/for-seniors property taxes. 265 W. Northland Ave., Appleton Wisconsin Housing and Economic 920-832-2727 • dor.state.wi.us ADRC - OUTAGAMIE COUNTY Development Authority NUTRITION PROGRAM 800-334-6873 • wheda.com WISCONSIN HOME Provides Congregate and Home ENERGY ASSISTANCE Delivered meal service in Outagamie RURAL HOUSING Offers heating assistance, energy County. Provides financial assistance for conservation and budgeting counseling. 920-832-5178 housing expenses and costs. 420 Longview Dr., Appleton See pages 13, 84 888-400-5974 920-735-0010 • 866-432-8947 wisconsinruralhousing.org homeenergyplus.wi.gov CALUMET COUNTY NUTRITION PROGRAM SAFELINK WIRELESS PROGRAM WISCONSIN LIFELINE Provides Congregate and Home Provides phone and minutes. Offers phone bill assistance. Delivered meal service 800-723-3546 • 800-378-1684 Public Service Commission of WI. 920-849-1451 safelinkwireless.com 888-816-3831 psc.wi.gov/Pages/Programs/LifeLine- CHOOSEMYPLATE.GOV Linkup.aspx Provides food group and physical activity information. choosemyplate.gov

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 32 FOX VALLEY MOM’S MEALS UW-EXTENSION CHRISTIAN FELLOWSHIP Provides Home Delivered meals with Provides nutrition and healthy eating Distributes food to those in need. special diet options. recommendations. 1200 W. Kimberly Ave., Kimberly 877-508-6667 • momsmeals.com 920-832-5121 920-991-1117 outagamie.uwex.edu NUTRITION.GOV GOOGLE.COM/EXPRESS Provides information on nutrition, WAUPACA COUNTY Provides web shopping from local healthy eating, physical activity and NUTRITION PROGRAM stores. Items delivered to home. food safety. Provides Congregate and Home google.com/express nutrition.gov Delivered meal service. 715-258-6400 GRUBHUB ONEIDA ELDER SERVICES Order food online from local Provides Congregate and Home restaurants delivered to your home. Delivered meal service on Oneida FOOD PANTRIes grubhub.com reservation. CHRISTIAN FOOD PANTRY 800-867-1551 • oneidanation.org Distributes food Monday and Friday. HOME STYLE DIRECT St. John’s Resource Center Provides home delivered meals. PERSONAL TRAINER FOOD 209 S. Pearl St., New London 866-735-0921 Provides Home Delivered meals. 920-982-0970 • 920-538-0993 homestyledirect.com 800-273-1686 centerforinnerpeace.com

INSTACART RICO’S OUTREACH COMMUNITY 2000 - SEYMOUR Provides in-home grocery delivery. MEALS ON WHEELS Provides Seymour and Shiocton School 888-246-7822 Provides Home Delivered meal service instacart.com District emergency food. in the Freedom area. 1002 S. Main St., Seymour 920-766-2908 920-833-0277 KAUKAUNA MEALS ON WHEELS Provides Home Delivered meal RIVERVIEW GARDENS/ CORNERSTONE CHURCH service in Kaukauna and surrounding NEIGHBORHOOD MARKETS FOX VALLEY - MENASHA communities. Offers opportunity to grow and sell Distributes 1st Saturday food. St. Paul Elder Services, Inc. fresh produce. 357 Broad St., Menasha 316 E. 14th St., Kaukauna 1101 S. Oneida St., Appleton 920-725-7252 920-766-6020 ext. 212 920-733-2354 cornerstonechurchfv.org riverviewgardens.org/gardens LOAVES AND FISHES DOUBLE PORTION - MENASHA Provides Monday, Wednesday and SALVATION ARMY Distributes food to those in need. Friday evening meals. Provides daily lunch program. St. Thomas Episcopal Church St. Therese Activity Center 130 E. North St., Appleton 226 Washington St., Menasha 213 E. Wisconsin Ave., Appleton 920-734-3324 920-725-5601 920-205-6900 safoxcities.org/fox_cities/noon_feeding doubleportionsoupkitchen.com loavesandfishesfv.org UBER EATS FREEDOM CENTER LOCAL ROOTS Order food with uber eats phone app, FOOD PANTRY - APPLETON Provides chef services with home meal delivered to home. Distributes food on Wednesday to those preparations. Download application from google play in need. store or iphone. localrootswi.com 1110 S. Oneida St., Appleton 920-412-7582 MIDWEST MEALS USDA MEAT/ POULTRY HOTLINE freedom-from-hunger.org Provides meal delivery service. Provides meat, poultry or egg product 715-598-7733 information. FREEDOM FOOD PANTRY 888-674-6854 Hotline midwestmeals.com Distributes food to those in need. fsis.usda.gov N4352 State Hwy 55, Freedom 920-740-2753

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 33 HEART OF THE VALLEY SEYMOUR FOOD PANTRY GOVERNMENT SERVICES FOOD PANTRY- KIMBERLY Distributes food every other Tuesday to Distributes food to those in need. those in need. BOARD ON AGING AND LONG 1200 W. Kimberly Ave., Kimberly Seymour Municipal Building TERM CARE–OMBUDSMAN 920-991-1117 328 N. Main St., Seymour Investigates and mediates issues in 920-833-7347 the treatment of older and residents HORTONVILLE FOOD PANTRY with disabilities receiving long term Distributes food to those in need. STOREHOUSE FOOD PANTRY care. Provides insurance counseling N848 Industrial Dr., Dale Distributes food to those in need. on Medicare, supplements, hospitals, 920-779-6705 Apostolic Truth Church cancer and long term care insurance. 2720 N. Kesting Ct., Appleton 800-242-1060 Medigap LOAVES AND FISHES 920-738-7800 800-815-0015 Ombudsman FOOD PANTRY – KAUK / LC longtermcare.wi.gov Distributes groceries Tuesdays to needy in Kaukauna and Little Chute. FOOT CARE DIVISION OF MOTOR VEHICLES 2001 E Main St., Little Chute MY RN, LLC Provides state vehicle registration 920-766-9131 Provides in-home and clinic foot and and driver’s license services. Issues holycrosskaukauna.org nail care. identification cards for those who do Thompson Center on Lourdes not have a driver’s license. NEW LONDON 2331 E. Lourdes Dr., Appleton 711 W. Association Dr., Appleton COMMUNITY CUPBOARD 920-939-3088 800-924-3570 • dot.state.wi.us Distributes food to those in need. thompsoncenteronlourdes.org The Washington Center GREATER WISCONSIN AGENCY 600 W. Washington St., New London IN-HOME FOOT/NAIL CARE ON AGING RESOURCES (GWAAR) 920-982-8522 Provides certified foot and nail care Monitors federal Older Americans including diabetics. Act serving residents over 60 years. RUBY’S PANTRY- GREENVILLE 1960 Marathon Ave., Neenah (Nutrition Program, Transportation, Offers groceries on a donation basis. 920-840-3521 Elder Benefit Specialist, Advocacy) N1615 Meadowview Dr., Greenville 1414 MacArthur Rd., Madison 920-540-0386 • 920-422-0534 LOTUS FOOT CARE, LLC 608-243-5670 • gwaar.org shepherdhills.org/rubys-pantry.html Provides in-home foot and nail care to seniors. INSURANCE COMMISSIONER ST. JOHN’S FOOD PANTRY— 1608 Bluebird Ct., Neenah Provides Wisconsin insurance policy LITTLE CHUTE 920-637-0754 information. Regulates and enforces Distributes food to those in need. Wisconsin insurance laws. 323 Pine St., Little Chute ST. PAUL ELDER SERVICES 800-236-8517 920-740-8506 FOOT/NAIL CARE oci.wi.gov/oci_home.htm Provides foot and nail care clinic. ST. JOSEPH FOOD PROGRAM 316 E. 14th St., Kaukauna INTERNAL REVENUE SERVICE Distributes food to those in need. 920-766-6020 ext. 188 Provides federal income tax 1465A Opportunity Way, Menasha stpaulelders.org information. 920-734-9461 1901B E. Capitol Dr., Appleton stjoesfoodprogram.org VALLEY VNA FOOT CARE 800-829-1040 • 920-996-4860 Provides in home and clinic foot and irs.gov SALVATION ARMY FOOD PANTRY nail care. Distributes food to those in need. 1535 Lyon Dr., Neenah OUTAGAMIE COUNTY CLERK • 130 E. North St., Appleton 920-727-5555 Appointment Issues marriage licenses. Provides 920-734-3324 920-538-2974 New London county maps and plat books. Serves as Bread of Life valleyvna.org/communityprograms permanent record keeper for Outagamie • 227 E. State St., Black Creek County. 920-984-9305 320 S. Walnut St., Appleton 920-832-5077 • outagamie.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 34 OUTAGAMIE COUNTY SOCIAL SECURITY OUTAGAMIE COUNTY CLERK OF COURTS ADMINISTRATION (SSA) GUARDIAN ASSISTANCE Manages court files, collects fines and Assists with Social Security benefit Provides information and training on filing court actions. Processes record information and application. the role of a guardian. searches, petitions for occupational 607 W. Northland Ave., Appleton 2331 E. Lourdes Dr., Appleton driver license and passport applications. 877-694-5495 • ssa.gov 920-572-6313 Manages jury processes and outagamie.org/index.aspx? coordinates court calendars. U.S. CITIZENSHIP AND See page 73 320 S. Walnut St., Appleton IMMIGRATION SERVICES 920-832-5131 • outagamie.org Provides federal immigration WI GUARDIANSHIP information. SUPPORT CENTER OUTAGAMIE COUNTY 800-375-5283 Provides guardianship, protective DEPARTMENT OF HEALTH uscis.gov/immigrationaction placement, advance directives, etc. AND HUMAN SERVICES information and assistance. Administers Outagamie County Health WISCONSIN DEPARTMENT OF 855-409-9410 • gwaar.org and Human Services. HEALTH SERVICES DIVISION DHHS Administration OF LONG TERM CARE 320 S. Walnut St., Appleton Oversees the provision of long term HEALTH SERVICES 920-832-4741 • outagamie.org support/services for the elderly and AIDS RESOURCE CENTER residents with disabilities. Provides HIV education, clinical OUTAGAMIE COUNTY 1 W. Wilson St., Madison research, prevention and access to EMERGENCY MANAGEMENT 800-947-3529 TTY services including anonymous HIV Provides the Outagamie County dhs.wisconsin.gov/long-term-care- antibody testing. emergency operations center. support.htm 633 W. Wisconsin Ave., Appleton 320 S. Walnut St., Appleton 920-733-2068 • 800-773-2068 920-832-5148 • outagamie.org WISCONSIN DEPARTMENT arcw.org OF REVENUE OUTAGAMIE COUNTY EXECUTIVE Provides state income tax return, AIDS.ORG Coordinates and directs all Outagamie Homestead Tax Credit, etc. filing Offers website with Aids information. County administrative and management information. aids.org functions. 265 W. Northland Ave., Appleton 320 S. Walnut St., Appleton 920-832-2727 • dor.state.wi.us ALL ABOUT YOU 920-832-1684 • outagamie.org Provides mastectomy supplies. WISCONSIN STATE LEGISLATURE 1045 N. Lynndale Dr., Ste., 1B, OUTAGAMIE COUNTY Provides information on law and Appleton REGISTER OF DEEDS legislation. 920-730-0909 Keeps all county records of real estate, legis.wisconsin.gov nowallaboutyou.com birth, death and marriage certificates. 320 S. Walnut St., Appleton ALS ASSOCIATION 920-832-5095 • outagamie.org GUARDIANSHIP Provides information and health ADRC services for both patient and family. OUTAGAMIE COUNTY Provides guardianship information and 920-288-7095 • alsawi.org VETERANS SERVICE OFFICE assistance. Offers Outagamie County veterans 920-832-5178 AMERICAN CANCER SOCIETY services. See pages 13, 63, 73 Provides cancer education. 320 S. Walnut St., Appleton 2100 Riverside Dr., Green Bay 920-832-5697 • outagamie.org 920-338-1541 • 800-227-2345 cancer.org

AMERICAN DIABETES ASSOCIATION Provides diabetes education. 800-342-2383 • diabetes.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 35 AMERICAN HEART ASSOCIATION MESOTHELIOMA PROGNOSIS OUTAGAMIE COUNTY Provides education on heart disease. Provides mesothelioma assistance. DEPARTMENT OF HEALTH 800-242-8721 • americanheart.org 877-367-6376 AND HUMAN SERVICES – mesotheliomaweb.org PUBLIC HEALTH AMERICAN RED CROSS Provides health education, NORTHEAST MESOTHELIOMA communicable disease follow-up, Provides health and safety training. PROGNOSIS NETWORK immunizations and environmental 515 S. Washburn St., Ste. 201, Oshkosh Provides mesothelioma treatment health services to Outagamie County 800-236-8680 options, support and resources. residents outside of Appleton. redcross.org/wisconsin 888-797-2649 320 S. Walnut St., Appleton mesotheliomaprognosis.com 920-832-5100 • outagamie.org APPLETON PUBLIC HEALTH Provides health education and clinics National Alliance for NON-PROFIT AFFORDABLE within the City of Appleton. Hispanic Health HOUSING BASED RENTAL 100 N. Appleton St., Appleton Provides health information and SERVICES (NAHBRS) 920-832-6429 • appleton.org referral. Provides health assessment, screening 866-783-2645 • 202-387-5000 and support assistance to Outagamie AQUATIC ARTHRITIS www.healthyamericas.org County Housing Authority apartment EXERCISE PROGRAM tenants. Provides water exercise program. NATIONAL APHASIA ASSOCIATION 218 E. Randall St., Appleton Seymour High School Provides aphasia education. 920-734-5596 ext. 102 10 Circle Dr., Seymour aphasia.org nahbrs.org 920-833-9704 • gssltd.org NATIONAL DIABETES PARTNERSHIP COMMUNITY ARTHRITIS FOUNDATION HEALTHSENSE HEALTH CENTER Provides arthritis education. Provides diabetes education. Provides medical, behavioral and 800-283-7800 • 844-571-4357 niddk.nih.gov dental health care to low income arthritis.org residents. Offers insurance education NATIONAL KIDNEY FOUNDATION and enrollment assistance. CHILDREN AND YOUTH WITH Provides organ donation, information • 5471 Waterford Ln., Appleton SPECIAL HEALTH CARE NEEDS and education. 920-731-7445 Medical/Behavioral Provides information, referral and 800-543-6393 • kidneywi.org • 5337 W. Grande Market Dr., Appleton family support for special needs 920-731-7445 Dental children. Office of Minority Health • 2999 W. Spencer St., Appleton 325 Commercial St., Neenah Provides health information and 920-882-6420 Enrollment 877-568-5205 • 920-969-5325 referral. partnershipchc.org northeastregionalcenter.org 800-444-6472 www.minorityhealth.hhs.gov PLANNED PARENTHOOD CONSUMER REPORTS Provides education and services for Provides healthy living news. ONEIDA COMMUNITY sexual and reproductive health care. consumerreports.org/health HEALTH CENTER 508 W. Wisconsin Ave., Appleton Provides health services for Oneida 920-731-6304 HEALTHY BOWELS, tribal members. plannedparenthood.org HEALTH BLADDER 525 Airport Rd., Oneida Free educational website to promote 920-869-2711 • 866-869-2711 PLEURAL MESOTHELIOMA bowel and bladder health. oneidanation.org CENTER healthybowelandbladder.org Provides Pleural Mesothelioma symptom and treatment information. HOPE CLINIC & CARE CENTER 855-827-6014 • 877-789-5494 Provides free medical care to the pleuralmesothelioma.com uninsured and under-insured. 1814 Appleton Rd., Menasha 920-931-1150 • hopeclinic.care

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 36 POISON CENTER HOTLINE YMCA OF THE FOX CITIES MISSING SENIOR NETWORK- Provides 24 hour poison information. Offers health screenings, water arthritis HOME INSTEAD 800-222-1222 • aapcc.org therapy and other wellness programs. 920-234-8372 • 218 E. Lawrence St., Appleton missingseniornetwork.com RADON NATIONAL 920-739-6135 SAFETY COUNCIL • 2851 E. Apple Creek Rd., Appleton PHILIPS LIFELINE Provides radon safety help. 920-733-9622 855-681-5351 800-557-2366 • sosradon.org • W6931 School Rd., Greenville lifeline.philips.com 920-757-9820 RURAL HEALTH INITIATIVE • 225 W. Kennedy Ave., Kimberly ST. PAUL ELDER SERVICES Provides health screening, farm/home 920-830-5700 920-766-6020 safety assessments, information and ymcafoxcities.org stpaulelders.org education to rural farm families. 715-524-1488 wiruralhealth.org HOME CARE SERVICES – HOME MAINTENANCE/ MEDICAL CHART IMPROVEMENT/MOVING Ascension- St. Elizabeth ACTION ORGANIZING SERVICES Cancer Center See pages 90-91 Offers support in home organizing. Provides cancer information and 877-235-0803 support. HOME CARE SERVICES – actionorganizingservices.com 1506 S. Oneida St., Appleton 920-831-8900 NON MEDICAL CHART ADRC - HOME HANDY See pages 92-94 PERSON PROGRAM THEDACARE REGIONAL Provides minor home repairs to CANCER CENTER Outagamie County homeowners 60 Provides cancer information and HOME EMERGENCY/ years and older. support. RESPONSE SYSTEMS 920-832-5178 2500 E. Capitol Dr., Appleton See pages 13, 63 920-364-3600 ADRC Provides File of Life medical and personal information packets for use by BUMBLE PUPPY SALES, LLC U.S. CONSUMER Provides home clean-up, junk removal, PRODUCT SAFETY emergency, medical personnel. and estate sales. Provides 24 hour hotline help on 920-832-5178 • 866-739-2372 outagamie.org/ADRC 920-213-0927 product safety. bumblepuppysales.com 800-638-2772 • cpsc.gov yourADRCresource.org Certified Professional WISCONSIN FIRST STEP ADVANCED SECURITY SOLUTIONS Restoration Offers statewide information and Provides full ADA remodeling referral serving families with children 888-860-8098 lifeassistusa.medical-alarm-system.com capabilities. Kitchen and bath who have special health care needs. remodels. Water damage repair. Duct 800-642-7837 Hotline cleaning. Free estimates. mch-hotlines.org DO-NOT-RESUSCITATE (DNR) DNR bracelet. Obtain order forms from 920–882–9287 a physician. www.cpr-wi.com 608-266-1568 dhs.wisconsin.gov/forms/f4/f44763.pdf CLEANING FOR A REASON Provides free house cleaning to women FAMILY FIRST MEDICAL ALARMS undergoing cancer treatment. 800-504-1756 877-337-3348 familyfirstmedicalalarms.com cleaningforareason.org

LIFE ALERT 800-852-3081 lifealerthelp.com

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 37 DISTINCTIVE RENOVATIONS J-DOG JUNK REMOVAL RURAL HOUSING Provides home improvement services. AND HAULING Provides financial assistance for 821 E. 1st Ave., Appleton Provides assistance with removal of housing expenses and costs. 920-731-6500 single items to full house clean-up. 888-400-5974 distinctiverenovationsatw.com 633 Highland Ave., Kaukauna wisconsinruralhousing.org 920-541-5364 EXPERTISE.COM jdogjunkremoval.com Seniors First Provides guides for disability Provides home handicapped remodeling options. LONG’S SENIOR TRANSITIONS remodeling. expertise.com/home-and-garden/home- Helps with home organization, sale and 920-268-2579 • LinkedLivingHomes.com remodeling-for-disability-and-special- moving. needs 2301 W. Everett St., Appleton SENIORS ON THE MOVE SEGUES 920-734-6052 • longmoving.com Helps with organization, floor plans, FOCUS ON ENERGY moving, clean up and estate sales. Helps older residents to upgrade their MOVING FORWARD 262-442-4200 • segues.net furnace. Moving seniors to assisted living or 800-762-7077 Residential condos. SR DEVELOPMENT focusonenergy.com 920-306-1995 • mfnew.com Provides options for renting, buying or building, specializing in accessible HABITAT FOR HUMANITY MOVIN’ OUT housing. RESTORE Provides housing counseling, down 1054 Shadow Ln., Green Bay Builds affordable, energy efficient payment and rehab/repair and rental 920-419-4501 houses for low income families. property assistance. Habitat ReStore sells building materials 608-251-4446 ext. 7 TRUCK ‘N JUNK and home improvement items. movin-out.org Recycles and disposes clutter. • 3000 E. College Ave., Appleton 920-858-1455 • 5402 W. Integrity Way, Appleton PROJECT HEAT’S ON truck-n-junk.com 920-830-8400 Provides fall furnace, smoke alarm and appletonrestore.org carbon monoxide detector checks. TRUSTWORKS TIME BANK Volunteer Fox Cities Provides opportunity for volunteers to HEAT U.P. WISCONSIN PROGRAM 2616 S. Oneida St., Appleton offer help to elderly and/or residents Donate help to installing furnaces for 920-832-9360 with disabilities. those in need. volunteerfoxcities.org 605 E. Hancock St., Appleton Christensen Heating & Air Cond. 920-213-3362 • trustworks.org 1609 W. Wisconsin Ave., Appleton REBUILDING TOGETHER 920-731-3002 FOX VALLEY USDA RURAL HOME Repairs and rehabilitates homes REPAIR PROGRAM HOME REPAIR PROGRAM for low income older and disabled Provides financial help for repairs, Repairs and rehabilitates homes homeowners. improvements, etc. on homes for low for low income older and disabled 1800 Appleton Rd., Menasha income and older residents. homeowners. 920-730-2156 • rtfv.org 5417 Clem’s Way, Stevens Point 921 Midway Rd., Menasha 715-345-7611 • rd.usda.gov/wi 920-967-8898 RECYCLE homerepairprogram.org Outagamie County waste/recycling WEATHERIZATION SERVICES guidelines. Provides weatherization services to IN ITS PLACE 1419 Holland Rd., Appleton low income renters and homeowners. ORGANIZING SERVICES 920-832-5277 Includes insulating water heaters, attics, Helps to organize and prepare for a RecycleMoreOutagamie.org side walls; repairs/replaces furnaces. move. 3020 E. Winslow Ave., Appleton 920-725-2502 • 920-419-1828 920-731-7566 initsplaceorganizer.com

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 38 HOUSING - ADULT FAMILY HOUSING - TRANSITIONAL INFORMATION AND HOMES (AFH) CHART Provides transitional housing for ASSISTANCE/REFERRAL See pages 95-96 homeless men and women. • 920-734-3609 All Intake Inquiries ADRC 1003 W. College Ave., Appleton Assesses and meets the needs of HOUSING - COMMUNITY • 920-831-6591 Women Outagamie County residents over 18½ 819 S. West Ave., Appleton years through service coordination and BASED RESIDENTIal • 920-734-3609 Young Adult/Veterans advocacy. 913 S. West Ave., Appleton FACILITIES (CBRF) CHART 920-734-3609 Men The Outagamie County ADRC See pages 97-99 appletoncots.org provides: information; assistance/ referral; unbiased options, enrollment HOUSING - DEFINITIONS PILLARS RESOURCE CENTER and benefit counseling; prevention Provides homeless and housing-related and early intervention; short term case See page 75 resources and services. management; eligibility determination 129 S. Mason St., Appleton for long term support benefits; HOUSING - INDEPENDENT 920-734-9192 Nutrition Program, Disability and Elder • Pillars Adult Shelter Benefit Specialist, Home Handy Person LIVING APARTMENTs Provides a safe evening shelter for the and Health Promotion programs. homeless. CHARTs 1928 W. College Ave., Appleton The ADRC provides informational See pages 101-103 920-734-9192 resources online at outagamie.org/ • Pillars Adult and Family Shelter ADRC, and yourADRCresource.org. 400 N. Division St., Appleton HOUSING - RESIDENTIAL 920-734-9192 The ADRC has example assistive CARE APARTMENT pillarsinc.org technology devices to help maintain or improve the functional capabilities of COMPLEXES (RCAC) PROJECT HOME residents with disabilities. Language CHART OF SALVATION ARMY interpreters are provided. Offers transitional housing. See page 100 105 S.Badger Ave., Appleton The ADRC publishes “The ADRC Visit current online Wisconsin Assisted 920-734-3324 Connection” newsletter. Living Directories for adult day care, adult family homes, community based START RENTING The public is welcome to attend residential facilities (CBRF) and Provides online rental information. Outagamie County Aging Advisory and residential care apartment complexes 920-997-9500 ADRC Regional Advisory Committee (RCAC) www.dhs.wisconsin.gov/ foxvalley.startrenting.com meetings. If interested in attending guide/provider -search.htm Committee meetings, call Outagamie WIHOUSINGSEARCH.ORG County ADRC. HOUSING - SKILLED Provides free housing assistance. 877-428-8844 320 S. Walnut St., Appleton NURSING FACILITIes WIHousingSearch.org 920-832-5178 • 866-739-2372 (SNF) CHART 711 TTY See pages 13, 63, 64, 70, 84 See pages 104-105

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 39 OTHER AREA ADRCs: HOME HEALTH HOTLINE Dial 2-1-1 • Brown County Provides information about home Offers 24 hour nonemergency 920-448-4300 health care, agency certification for community information and referral for adrcofbrowncounty.org Medicare and/or Medical Assistance, health and human service needs. • Calumet County state inspections and confirmed agency Serves as disaster contact 866-739-2372 Toll free complaints. United Way yourADRCresource.org Department of Health Services, Office 211wisconsin.org • Oneida Elder Services of Quality Assurance 920-869-6830 800-642-6552 Hotline UNITED HEALTHCARE oneidanation.org dhs.wisconsin.gov/guide/complaints. COMMUNITY PLAN • Shawano County htm Provides information for community 715-526-4701 services offered by BadgerCare, United adrcwrr.org NFB-NEWSLINE Healthcare, etc. • Waupaca County Provides callers with 24 hour Community Engagement Specialist 866-739-2372 Toll free newspaper reading from touchtone 888-246-8140 • 920-997-3289 yourADRCresource.org telephone. • Winnebago County Wisconsin Regional Library for the UNIVERSITY OF WISCONSIN 877-886-2372 Toll free Blind and Physically Handicapped EXTENSION co.winnebago.wi.us/ADRC 813 W. Wells St., Milwaukee Provides information on resources and 866-504-7300 • nfb.org research to the community. www.FindMyADRC.org 3365 W. Brewster St., Appleton ONEIDA ELDER SERVICES 920-832-5121 CASA HISPANA Provides services to Oneida tribal outagamie.uwex.edu Provides a bilingual center for elders. information, referral, support and 2907 S. Overland Rd., Oneida UW EXTENSION INFO advocacy to the Hispanic/Latino 800-867-1551 • oneidanation.org Provides answers to environmental, community. gardening, home, family living 1800 Appleton Rd., Menasha PILLARS RESOURCE CENTER questions, etc. 920-968-6880 Provides homeless and housing-related fyi.uwex.edu casahispanawi.org resources and services. 129 S. Mason St., Appleton WISCONSIN COUNCIL ON DIAL 5-1-1 920-734-9192 PROBLEM GAMBLING Provides road condition report. pillarsinc.org Provides compulsive gambling 511wi.gov education and training. RURAL HEALTH INITIATIVE 1585 Allouez Ave., Green Bay DIGGERS HOTLINE Provides health and safety information 800-426-2535 • 920-437-8888 Provides call center for locating utility to local farmers. wi-problemgamblers.org lines before digging. 715-524-1488 •wiruralhealth.org Dial 8-1-1 WISCONSIN FIRST STEP diggershotline.com SENIOR LIVING REFERRAL Provides information and referral, Offers free service to families in their serving families with children who ELDER TREE WISCONSIN senior care search. have special health care needs. Provides connections with older adults, 866-343-8925 800-642-7837 Hotline information and resources, tips and mch-hotlines.org tools, etc. TIME/TEMPERATURE 800-361-5481 Provides the current time and temperature. LEGAL ASSISTANCe ELDERCARE LOCATOR 920-734-0123 AMERICAN CIVIL Offers nationwide directory assistance LIBERTIES UNION for older residents to locate local Defends civil rights of residents. resources. 414-272-4032 • aclu-wi.org Spanish interpreters available. 800-677-1116 • eldercare.acl.gov

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 40 DISABILITY RIGHTS WISCONSIN LEGALSHIELD LEGAL SERVICES ELISHA D. SMITH Offers statewide advocacy for residents Provides affordable access to attorney PUBLIC LIBRARY with disability issues. advice, family law, child custody, etc. 440 First St., Menasha 131 W. Wilson St., Madison legalshield.com 920-967-3690 800-928-8778 menashalibrary.org 888-758-6049 TTY/TEXT SENIOR LAW LEGAL ACTION disabilityrightswi.org OF WISCONSIN-GREEN BAY GERALD H. VAN HOOF LIBRARY 201 W. Walnut St., Green Bay 625 Grand Ave., Little Chute ELDER RIGHTS PROJECT 920-432-4645 • 800-236-1127 920-788-7825 • kimlit.org Provides free legal assistance to secure safety, stability and independence for STATE PUBLIC DEFENDER HORTONVILLE PUBLIC LIBRARY elder abuse victims. Represents low income residents 531 N. Nash St., Hortonville Legal Action of Wisconsin charged with crimes. 920-779-4279 844-614-6468 • legalaction.org 100 W. Lawrence St., Appleton hortonvillelibrary.org 920-832-2774 • wispd.org FOX VALLEY ADVANCE CARE JAMES J. SIEBERS PLANNING PARTNERSHIP Wisconsin Access to Justice MEMORIAL LIBRARY Provides end of life education and Provides no cost legal assistance. 515 W. Kimberly Ave., Kimberly advance care planning. Wi.Free.LegalAnswers.org 920-788-7515 • kimlit.org 229 S. Morrison St., Appleton 920-997-8412 • fvacpp.org WISCONSIN EQUAL RIGHTS KAUKAUNA PUBLIC LIBRARY Enforces laws related to discrimination, 207 Thilmany Rd., Kaukauna IMMIGRATION ATTORNEYS family and medical leave and labor 920-766-6340 GRZECA LAW GROUP standards. kaukaunalibrary.org Provides immigration information. Workforce Development 214 E. Summer St., Appleton 201 E. Washington Ave., Madison LITTLE FREE LIBRARIES 888-471-1400 • grzecalaw.com 608-266-6860 Voice Provides books to residents through 608-264-8752 TTY library boxes in various locations. LAWYER REFERRAL AND dwd.wisconsin.gov/er littlefreelibrary.org/ourmap INFORMATION SERVICE Provides information, consultation and WISCONSIN JUDICARE MUEHL PUBLIC LIBRARY referral services at lower rates. Assists with landlord/tenant, Social 436 N. Main St., Seymour 800-362-9082 • wisbar.org Security Disability Insurance, 920-833-2725 Supplemental Security Income, utility muehlpubliclibrary.org LEGAL ACTION OF WISCONSIN issues, etc. Offers legal assistance to low income 401 Fifth St., Wausau NEENAH PUBLIC LIBRARY residents in noncriminal matters. 715-842-1681 • judicare.org 240 E. Wisconsin Ave., Neenah 404 N. Main St., Oshkosh 920-886-6315 920-233-6521 • 855-947-2529 neenahlibrary.org legalaction.org LIBRARIES APPLETON PUBLIC LIBRARY NEW LONDON PUBLIC LIBRARY LEGAL ASSISTANCE – FVTC Offers no cost Walking Books to 406 S. Pearl St., New London Provides free legal assistance clinics. Appleton homebound residents. 920-982-8519 Fox Valley Technical College 225 N. Oneida St., Appleton newlondonlibrary.org 1825 N. Bluemound Dr., Appleton 920-832-6173 920-735-5600 • fvtc.edu 920-832-6346 Walking Books SEELY G. MUDD LIBRARY apl.org Lawrence University LEGAL SERVICES 113 S. Lawe St., Appleton Provides free legal contacts for BLACK CREEK PUBLIC LIBRARY 920-832-6750 residents over 50 years. 507 S. Maple St., Black Creek lawrence.edu/library legalhotlines.org 920-984-3094 blackcreeklibrary.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 41 SHIOCTON PUBLIC LIBRARY LAKELAND CARE MENTAL HEALTH W7740 Pine St., Shiocton Provides funded, managed long term 920-986-3933 care. Coordinates the Family Care SERVICes shioctonlibrary.org program. ADRC 500 City Center, Oshkosh Provides mental health information, WALKING BOOKS 920-456-3200 support and referral. Provides free library service to lakelandcareinc.com 920-832-5178 • 866-739-2372 homebound patrons. See page 78 See pages 13, 73 920-832-6346 MIDSTATE INDEPENDENT AMEDISYS HOME HEALTH MANAGED CARE LIVING CONSULTANTS (MILC) Provides behavioral health services for Provides long term care management homebound patients. ORGANIZATIOns and support to IRIS members. 2120 S. Ridge Rd., Green Bay 800-382-8484 • milc-inc.org COMMUNITY CARE, INC. 920-497-1234 • 866-833-0172 amedisys.com Provides funded, managed long term OUTREACH HEALTH SERVICES care. Coordinates Family Care and Provides fiscal employer agents for Family Care Partnership programs. ANXIETY AND DEPRESSION IRIS members. ASSOCIATION OF AMERICA 4435 W. Lawrence St., Appleton 204 E. 3rd St., Suite 110 920-750-5500 Family Care Office Promotes preventative treatment 920-750-5575 Partnership Office P.O. Box 945, Osceola and cure of anxiety disorders. Offers 715-494-9440 communitycareinc.org educational materials. outreachhealth.com/wi/ See page 78 240-485-1001 • adaa.org PREMIER FINANCIAL ANXIETY, STRESS AND LUTHERAN SOCIAL MANAGEMENT SERVICES SERVICES OF WISCONSIN DEPRESSION CENTER AND UPPER MICHIGAN Provides fiscal employer agents for Provides services to those anxious and Provides long term care management IRIS members. depressed. and support to IRIS members. 10425 W. North Ave., Wauwatosa 103 W. College Ave., Appleton 855-224-5810 920-915-4567 • metalsky.com 3003 N. Richmond St., Appleton premier-fms.com 920-924-5222 • lsswis.org APPLETON COMPREHENSIVE SSI MANAGED CARE PROGRAM GT INDEPENDENCE Provides medication-assisted therapy. Provides health care services through Provides fiscal employer agents for 3301 W Ballard Rd., Appleton various Managed Care Organizations IRIS members. 920-733-4443 (MCOs) for those who receive SSI and 5150 N. Port Washington Rd., Medicaid. ASCENSION Milwaukee 800-708-3034 877-659-4500 BEHAVIORAL HEALTH disabilityrightswi.org gtindependence.com Provides behavioral health information and support. TMG ILIFE 1531 S. Madison St., Appleton Provides long term care management Provides fiscal employer agents for 920-730-4411 • ascension.org and support to IRIS members. IRIS members. 844-864-8987 CATALPA HEALTH 6100 N. Baker Rd., Glendale tmgwisconsin.com 888-958-7695 • ilifefms.com Provides mental health services and group therapy to youth with disabilities. 444 N. Westhill Blvd., Appleton 920-750-7000 • 877-235-9777 catalpahealth.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 42 CATHOLIC CHARITIES OF THE FAMILY SERVICES OF INSTITUTE ON AGING DIOCESE OF GREEN BAY NORTHEAST WISCONSIN FRIENDSHIP LINE Provides family, marriage and Offers family, marriage, individual and Provides 24/7 national crisis and individual counseling. group counseling. counseling line for persons 60 years 214 E. Summer St., Appleton 1810 Appleton Rd., Menasha and older plus adults living with 920-734-2601 • 877-500-3580 920-739-4226 • 800-998-9609 disabilities. newcatholiccharities.org familyservicesnew.org Offers on-going outreach calls to lonely older adults. CHRISTIAN FAMILY SOLUTIONS FRIENDSHIP PLACE 800-971-0016 Offers counseling and support groups. Provides social, educational and ioaging.org 4351 W. College Ave., Appleton recreational therapy for residents with 800-438-1772 chronic mental illness. IRIS PLACE christianfamilysolutions.org 220 N. Commercial St., Neenah Provides peer support and short term 920-729-9975 housing. CLARE KIEPKE COMMUNITY friendshipplaceinc.com 1213 S. Matthias St., Appleton OUTREACH CENTER 920-815-3217 Provides drop-in center for residents GJB HEALTH SERVICES namifoxvalley.org/iris with chronic mental illness to connect Provides counseling services for through classes, peer conversation and trauma, alcohol and drug, etc. Services PEER-TO-PEER recreational activities. include assessments, treatment and 8-week educational course offered in 322 N. Appleton St., Appleton medication management. spring season for any adult living with 920-749-5867 711 N. Lynndale Dr., Appleton mental illness. 920-560-4525 NAMI-Fox Valley THE CONNECTION gjbhealthservices.com 211 E. Franklin St., Appleton Provides information and resources for 920-954-1550 mental health and AODA issues. HARBOR HOUSE namifoxvalley.org myconnectionnew.org DOMESTIC ABUSE Offers 24 hour crisis counseling, legal REAP-RECOVERY, EDUCATION, DIAL 2-1-1 advocacy and group support. AND ADVOCACY PROGRAM Addiction recovery helpline for opiod 720 W. Fifth St., Appleton 5-week educational course related to abuse. 920-832-1666 • 800-970-1171 mental health and wellness. United Way harborhousewi.org Summer REAP 211wisconsin.org 1213 S. Matthias St., Appleton HELPING OTHERS PREVENT Spring REAP ELIZABETH MINISTRY AND EDUCATE ABOUT SUICIDE NAMI-Fox Valley INTERNATIONAL Helps loved ones with suicide loss. 211 E. Franklin St., Appleton Offers support and counseling for 800-273-8255 920-954-1550 those harmed by pornography or sex suicidepreventionlifeline.org namifoxvalley.org addiction. 120 W. 8th St., Kaukauna HMONG AMERICAN NAMI FOX VALLEY 920-766-9380 PARTNERSHIP Provides advocacy, education and elizabethministry.com Assists refugees with personal support to residents with brain counseling and integration disorders and mental illness. EXCEPTIONAL EQUESTRIANS 2198 S. Memorial Dr., Appleton 211 E. Franklin St., Appleton Offers equine-assisted therapy program. 920-931-2684 • hapfv.org 920-954-1550 1130 Orlando Dr., De Pere namifoxvalley.org 920-347-3174 exceptionalequestrians.org NEW WELLNESS ASSOCIATES Provides mental health counseling. 1941 Lehrer Ln., Kaukauna 920-766-5040 • 800-369-6363 newwellnessassociates.net

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 43 OBSESSIVE COMPULSIVE ROGERS MEMORIAL HOSPITAL THEDACARE DISORDER (OCD) Provides adult obsessive compulsive BEHAVIORAL HEALTH Provides OCD and related disorders disorder (OCD), anxiety, post traumatic Offers many adult counseling education and resources. stress disorder (PTSD), depression and programs. 866-869-6238 • iocdf.org eating disorder treatment programs. 1095 Midway Rd., Menasha 4351 W. College Ave., Appleton 920-720-2300 • 800-501-8247 OPTIONS TREATMENT PROGRAM 920-843-5660 • 844-258-1072 thedacare.org Provides outpatient mental health rogersbh.org services. VETERANS OUTREACH AND 1000 Lyndale Dr., Appleton SAMARITAN RECOVERY PROGRAM 920-735-9010 COUNSELING CENTER Provides support through staff and Provides healing mind, body and spirit other professionals needed to address OUTAGAMIE COUNTY counseling. mental health, substance abuse, etc. DEPARTMENT OF HEALTH AND • 1478 Kenwood Dr., Menasha 2919 W. Glenpark Dr., Appleton HUMAN SERVICES - CRISIS 920-886-9319 715-409-3767 Provides confidential 24 hour • 709 W. Pine St., New London dva.state.wi.us/pages/benefitsclaims/ counseling. 920-982-7863 vorp.aspx Outagamie County DHHS Crisis • 510 Sullivan Ave., Kaukauna 320 S. Walnut St., Appleton 920-886-9319 WELLNESS 920-832-4646 • 800-719-4418 samaritan-counseling.com COUNSELING CENTER 920-832-1688 TTY Offers individual, couple, marriage and outagamie.org/crisis SCHIZOPHRENIA.COM family counseling. See page 70 Provides schizophrenia information, 103 W. College Ave., Appleton support and education. 920-733-1992 OUTAGAMIE COUNTY schizophrenia.com wellnesscenter-appleton.com DEPARTMENT OF HEALTH AND HUMAN SERVICES - SEXUAL ASSAULT Willow Creek MENTAL HEALTH CRISIS CENTER Behavioral Health Offers outpatient therapy, psychiatric Provides 24 hour help to victims of Provides inpatient behavioral health services, testing services and case sexual assault or abuse. for all ages, outpatient group therapy management on a sliding fee schedule. 17 Park Place, Appleton for adolescents and adults. Free 320 S. Walnut St., Appleton 920-733-8119 assessments. 920-832-5270 sacc-foxcities.org 1351 Ontario Rd., Green Bay Walk-in Clinic M-F 9-3:00 p.m. 920-328-1220 0149 outagamie.org SHERMAN COUNSELING CENTER willowcreekbh.com Provides psychiatric counseling, PREVENT SUICIDE FOX CITIES assessment and biofeedback. WISCONSIN COUNCIL ON Provides supports for suicide W6144 Aerotech Dr., Appleton PROBLEM GAMBLING prevention, intervention and response. 920-733-2065 Provides compulsive gambling 211 E. Franklin St., Appleton sherman-counseling.com education and assistance. 920-931-2552 1585 Allouez Ave., Green Bay preventsuicidefoxcities.org SUICIDE AWARENESS 800-426-2535 VOICES OF EDUCATION wi-problemgamblers.org RAWHIDE YOUTH AND Provides information on suicide. FAMILY COUNSELING 800-273-8255 • save.org WISCONSIN FAMILY TIES Provides outpatient mental health Statewide organization run by services for individuals and families. SUICIDE AWARENESS CENTER families with children with emotional, • E7475 Rawhide Rd., New London Provides education, prevention and behavioral and mental disorders • 446 Westhill Blvd., Ste. 6, Appleton support for those affected by suicide. 16 N. Carroll St., Madison 920-531-2680 • 877-300-9101 316 E. 14th St., Kaukauna 608-267-6888 • wifamilyties.org rawhide.org/who-we-help/ 920-475-4748 suicidepreventionandresourcecenter.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 44 WISCONSIN UNITED Needy Meds OUTAGAMIE COUNTY FOR MENTAL HEALTH Provides medication for database DEPARTMENT OF HEALTH Offers mental illness education and uninsured, low income. AND HUMAN SERVICES awareness. 800-503-6897 – Public health 866-948-6483 Provides health education, wimentalhealth.org PARTNERSHIP FOR communicable disease follow-up, PRESCRIPTION ASSISTANCE immunizations and environmental Provides application for free or health services. PRESCRIPTION DRUG affordable medications (income 320 S. Walnut St., Appleton ASSISTANCe eligibility and no insurance coverage). 920-832-5100 • outagamie.org 888-477-2669 • pparx.org ADRC WISCONSIN POISON CONTROL • Disability Benefit Specialist provides PRESCRIPTION DRUG HELPLINE Provides poison prevention information drug assistance to residents with a Offers help to residents over 60 years. and emergency care. disability 18 to 59 years. 855-677-2783 Medigap Helpline 800-222-1222 • Elder Benefit Specialist provides drug cwagwisconsin.org/elder-law-center wisconsinpoison.org assistance to residents 60 years and older. WISCONSIN SENIORCARE WISCONSIN TOBACCO QUIT LINE 920-832-5178 • 866-739-2372 Offers prescription drug assistance to Provides support to quit smoking. See pages 13, 65, 71 residents 65 years and older. 800-784-8669 800-657-2038 cdc.gov/tobacco/quitsmoking DISABILITY DRUG dhs.wisconsin.gov/seniorcare/index.htm BENEFIT HELPLINE Assists people with disabilities under RESIDENTIAL SUPPORTS 60 years with Medicare Part D. PREVENTION/ 800-926-4862 Helpline FOR PEOPLE WITH HEALTH PROMOTIOn DISABILITIes DOSE HEALTH ADRC ADRC – RESIDENTIAL SUPPORTS Provides medication reminder and Provides information, education Provides housing and independent dispenser service. and health promotion activities that 844-300-6212 focus on reducing risk of injury and living options for residents with dosehealth.com disability. disabilities. 920-832-5178 • 866-739-2372 920-832-5178 • 866-739-2372 EXTRA HELP yourADRCresource.org See pages 13, 65 See pages 65, 66 Provides help paying for Medicare AGAPE OF APPLETON prescription drug premiums, Offers independence opportunities for copayments and deductibles. HEALTHY BOWELS, 800-772-1213 • 800-325-0778 TTY HEALTH BLADDER residents with disabilities. socialsecurity.gov/benefits/medicare/ Free educational website to promote 7 Tri-Park Way, Appleton prescriptionhelp bowel and bladder health. 920-734-9871 healthybowelandbladder.org 920-734-2569 TDD/Voice Good Days agapeinc.org Offers assistance to pay for medications NATIONAL INSTITUTE ON AGING BROTOLOC – FOX VALLEY for chronic disease. Provides research and resources for 877-968-7233 better health in aging process. Provides affordable assistance and mygooddays.org 800-222-2225 • nia.nih.gov support in remaining independent. N2780 State Road 15, Hortonville Leukemia and 920-779-3900 • brotoloc.com Lymphoma Society Pay insurance premiums and helps CLARITY CARE meet copay obligations. Provides residential programs for 262-790-4701 adults with disabilities, traumatic brain lls.org injuries and mental illness. 855-224-7487 • claritycare.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 45 CREATIVE CONSULTANTS REM THE MENTOR NETWORK AL-ANON Provides coordination, job coaching, Provides independent living support Provides services and support for respite, social and daily living skills, and services. residents affected by alcoholism. plus supportive home care for elderly 2839 E. Frontage Rd., Abrams 888-425-2666 and disabled residents. 920-826-6270 al-anon.alateen.org P.O. Box 2261, Appleton thementornetwork.com 920-450-7704 ALCOHOLICS ANONYMOUS VILLA HOPE Provides services and support for INNOVATIVE SERVICES Provides an assisted living facility. recovering alcoholics. Offers residents with special needs 613 N. Division St., Appleton 920-731-4331 • district02aa.org education, resources and support in 920-739-5337 • villahopeinc.com living independently. ALS ASSOCIATION • 808 W. Wisconsin Ave., Appleton SUPPORT GROUP 920-830-2995 • 866-356-0779 SENIOR CENTERS Provides information and support for • 445 S. Madison St., Green Bay MENASHA SENIOR CENTER both patient and family. myinnovativeservices.com Provides senior activities. 920-288-7095 • alsawi.org 116 Main St., Menasha LAKEVIEW SPECIALTY 920-967-3530 • 920-967-5173 ALTERNATIVES TO SUICIDE HOSPITAL AND REHAB SUPPORT GROUP Provides transitional and long term NEW LONDON SENIOR CENTER Provides support and ideas for coping living environments for those with Provides senior activities. with distress. brain disorders and other disabilities. 600 W. Washington St., New London Iris Place Peer Run Respite 1701 Sharp Rd., Waterford 920-982-8522 1213 S. Matthias St., Appleton 800-611-2063 920-815-3217 • 920-954-1550 lakeviewsystem.com THOMPSON CENTER namifoxvalley.org ON LOURDES LORI KNAPP COMPANIES Provides senior activities. ALZHEIMER’S AND RELATED Offers independent living support. 2331 E. Lourdes Dr., Appleton DISORDERS SUPPORT GROUP 97 Pioneer Rd., Fond du Lac 920-939-3088 Good Shepherd Services, LTD. 920-907-0949 • 888-346-3398 thompsoncenteronlourdes.org 607 E. Bronson Rd., Seymour loriknappcompanies.com 920-833-6856 WALTER MUEHL SENIOR CENTER goodshepherdservices.org N.E.W. LIVING SUPPORT Provides senior activities. Provides support brokers for adults Good Shepherd Services, Ltd. AMPUTEES SUPPORT GROUP wishing to maintain independence at 607 E. Bronson Rd., Seymour Provides support to veteran amputees. home; includes members of IRIS. 920-833-6856 5000 W. National Ave., Milwaukee 501 E. Alice St., Appleton goodshepherdservices.org 414-384-2000 • milwaukee.va.gov 920-252-5100 • 920-243-8996 newlivingsupport.com APPLETON MILITARY SUPPORT SUPPORT GROUPS Provides support to military personnel. PNUMA HEALTH CARE ADRC 1824 Ballard Rd., Appleton Helps adults with mental health and/ Provides current support group 920-735-0806 or developmental disabilities lead information. rewarding lives. 920-832-5178 • 866-739-2372 APPLETON VISUALLY IMPAIRED 920-867-4969 • 920-470-6983 SUPPORT GROUP ADULT SURVIVORS OF Provides vision loss education and PRODUCTIVE LIVING SYSTEMS SUICIDE SUPPORT GROUP support. Provides community living supports for Open to all adults over 18 years old. 425 N. Linwood Ave., Appleton adults with special needs. 920-475-4748 920-955-3776 300 Woods Edge Dr., Appleton centerforsuicideawareness.org 920-738-5393 productivelivingsystems.com

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 46 ATAXIA SUPPORT GROUP FAMILY CAREGIVER FOX VALLEY MEMORY PROJECT Provides information and group SUPPORT GROUP Offers caregiver support services. support. Provides encouragement and support. 1800 Appleton Rd., Menasha 763-553-0020 • 608-237-6090 Mosaic Family Health 920-225-1711 ataxia.org 229 S. Morrison St., Appleton foxvalleymemoryproject.org 920-997-8436 BETTER BREATHERS GROUP FOX VALLEY NEW VOICE CLUB Provides support to residents with lung FAMILY SUPPORT GROUPS-NAMI Offers support to laryngectomy diseases. Provides support for family members, patients. St. Elizabeth Hospital caregivers, and loved ones of those St. Elizabeth Hospital 1506 S. Oneida St., Appleton living with mental illness. 1506 S. Oneida St., Appleton 920-738-2558 211 E. Franklin St., Appleton 800-362-9900 724 E. South River, Appleton CENTER FOR 920-954-1550 FRIENDSHIP PLACE GRIEVING CHILDREN namifoxvalley.org Offers social, educational and Offers help for grieving children and recreational support and therapy for their parents. FOX CITIES DOWN SYNDROME residents with chronic mental illness. Boys and Girls Club ASSOCIATION OF WISCONSIN 220 N. Commercial St., Neenah 160 S. Badger Ave., Appleton Provides support and education to 920-729-9975 920-750-5839 residents with Down Syndrome. friendshipplaceinc.com bgclubfoxvalley.org 211 E. Franklin St., Appleton 920-460-9494 • dsawfoxcities.org GENESIS CLUB CLARE KIEPKE COMMUNITY Offers support groups and drop in OUTREACH CENTER FOX VALLEY CELIAC DISEASE center for recovering alcoholics and Provides classes, peer support and Offers meetings for residents diagnosed drug addicts. social activities for residents with with gluten intolerance digestive 1213 N. Appleton St., Appleton chronic mental illness. disease. 920-733-6180 • genesisclub.info 322 N. Appleton St., Appleton Fox Valley Technical College 920-749-5867 1825 N. Bluemound Dr., Appleton GET CONNECTED COUNSELING 920-735-5600 Offers recovery support services to COMMUNITY CIRCLES target personal needs. OF SUPPORT FOX VALLEY DIABETES 5497 Waterford Ln, Ste. A, Appleton Helps residents transition from EDUCATION AND SUPPORT 920-750-6120 incarceration to the community. Offers support for diabetics. getconnectedcounseling.com 1800 Appleton Rd., Menasha Fox Valley Technical College 920-968-6832 • 877-490-3120 1825 N. Bluemound Dr., Appleton GRANDPARENT AND RELATIVE circles-of-support.org 920-727-8100 SUPPORT GROUP Provides support to grandparents and DISABLED CITIZENS SUPPORT FOX VALLEY FIBROMYALGIA relatives who are raising children. Provides support and education to SUPPORT GROUP Valley Baptist Church residents with disabilities. Provides support to residents with 3600 Chippewa St., Appleton Brewster Village and Bubolz Nature fibromyalgia. 920-832-5392 • 920-968-5749 Center St. Elizabeth Hospital 920-729-5932 • 920-731-5195 1506 S. Oneida St., Appleton GRIEF SHARE disabledcitizens.org 920-727-8020 • 920-915-4901 Provides support to all residents who have lost a loved one. EPILEPSY SUPPORT GROUP FOX VALLEY GRIEF NETWORK • First United Methodist Church Provides support to residents with Offers bereavement support services. 325 W. Franklin St., Appleton epilepsy. Wichmann-Fargo Funeral Homes 920-734-2677 800-332-1000 • 800-693-2287 3212 S. Oneida St., Appleton • St. Matthew Lutheran Church epilepsyfoundation.org 920-750-9091 129 S. Mason St., Appleton wichmanfargo.com 920-733-0916

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 47 GRIEF SUPPORT GROUP MAKING CONNECTIONS, INC NEW HOPE PEER GROUPS-NAMI Provides support for adults grieving the Provides resources and support to older Provides mental health support with death of a loved one. adults. peers 18 years and older: Faith Lutheran Church 920-931-4024 • Men’s Support 601 E. Glendale Ave., Appleton • Women’s Support 920-739-9191 • faithfoxvalley.org MEN JOURNEYING • Spanish Language THROUGH GRIEF • Spiritual Peer Support HARBOR HOUSE DOMESTIC Offers support to men experiencing the NAMI-Fox Valley ABUSE SUPPORT GROUPS death of a loved one. 325 E. Franklin St., Appleton Provides individual crisis counseling, Ascension at Home 211 E. Franklin St., Appleton legal advocacy and group support. 816 W Winneconne Ave., Neenah 920-954-1550 720 W. Fifth St., Appleton 920-486-2261 • 866-236-8500 namifoxvalley.org 920-832-1666 • 800-970-1171 harborhouseonline.org MULTIPLE SCLEROSIS SUPPORT NEW BEGINNINGS Provides support to residents with Provides a grief based support group. HEARING LOSS ASSOCIATION multiple sclerosis. 920-739-2093 • 920-766-2341 OF AMERICA St. Elizabeth Hospital Provides meetings for residents with 1506 S. Oneida St., Appleton OSTOMY CLUB hearing loss. 800-362-9900 Provides support for residents with Unitarian Fellowship Building ostomies. 2600 Phillip Ln., Appleton NAMI FOX VALLEY St. Elizabeth Hospital 920-725-2579 • hearingloss.org Provides support for residents with 1506 S. Oneida St., Appleton mental illness. 920-831-1238 • 920-738-2230 HOPE SUPPORT GROUP 211 E. Franklin St., Appleton Provides support for patients and 920-954-1550 OUTREACH CENTER families living through cancer. namifoxvalley.org Provides support for residents to meet Encircle Health with mental illness issues. 2500 E. Capitol Dr., Appleton NAMI FOX VALLEY FAMILY TO 322 Appleton St., Appleton 920-364-3774 • 920-364-3731 FAMILY EDUCATION PROGRAM 920-749-5867 Provides education and support to LBGT PARTNERSHIP families of those with mental illness. OVARIAN CANCER SUPPORT Provides social and educational support Nami Fox Valley Provides support to residents with or to residents who identify as lesbian, 211 E. Franklin St., Appleton recovering from ovarian cancer. bisexual, gay and transgender. 920-954-1550 • namifoxvalleyorg ThedaCare Cancer Center 1800 Appleton Rd., Menasha 900 E. Grant St., Appleton 920-968-6863 NARCOTICS ANONYMOUS 920-380-1500 #5 Provides support to residents LIVESTRONG AT THE YMCA recovering from narcotics abuse. OVEREATERS ANONYMOUS Provides free exercise and support to 866-635-2254 • iluana.org Provides support and education to those residents surviving cancer. struggling with overeating. 920-954-7629 NEUROLOGY ASSISTANCE • St. Bernard’s Church DIRECTORY 1617 W. Pine St., Appleton LIVING WITH LOSS Provides a listing of supports and 920-739-0331 • 920-757-5299 Offers six-week grief support to adults information for neurology disorders. • Appleton Community Free experiencing the loss of a loved one. 800-879-1960 Evangelical Church ThedaCare Hospice neurologynow.com 2490 W. Capitol Dr., Appleton 920-730-3408 • 800-984-5554 920-735-9971 • 920-202-6150 NEUROPATHY SUPPORT GROUP LUPUS SUPPORT GROUP Provides support for residents with Provides support to adults with lupus. neuropathy concerns. St. Elizabeth Hospital 877-883-9942 1506 S. Oneida St., Appleton 920-727-8020

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 48 OXFORD HOUSE ST. PAUL ELDER SERVICES SURVIVORS ACTIVE Offers support to women struggling YOUNG ONSET AND AFTER STROKE with substance abuse. SUPPORT GROUP Provides support to stroke survivors 226 N. Quincy St., Green Bay Provides support for spouses of and their caregivers on Tuesday. 920-445-0475 individuals diagnosed with memory ThedaCare Regional Medical Center oxfordhouse.org disorders under the age of 65. 130 Second St., Neenah St. Paul Elder Services 920-720-7328 PARENT AND CAREGIVER Hoffman Memory Care Resource SUPPORT GROUP Center SURVIVORS AFTER SUICIDE Provides support from facilitators who 221 E. 14th St., Kaukauna Offers help for residents who have lost have children living with mental health 920-766-6020 ext. 186 a loved one to suicide. challenges stpaulelders.org 211 E. Franklin St., Suite D, Appleton 233 E. College Ave., Appleton 920-931-2552 920-954-1550 ST. PAUL ELDER SERVICES preventsuicidefoxcities.org GRIEF SUPPORT GROUP PARKINSON’S SUPPORT GROUPS Provides connections, support and SURVIVORS OF SUICIDE Assists residents with Parkinson’s promotes self-care to those who have (SOS) SUPPORT GROUP disease. experienced loss. Provides support to family and friends • Neuroscience Group St. Paul Elder Services recovering from suicide loss. 1305 W. American Dr. Neenah 316 E. 14th St., Kaukauna Unitarian Universalist Fellowship 920-538-0144 920-766-6020 ext. 180 2600 E. Philip Ln., Appleton • Touchmark on West Prospect 920-475-4748 2601 Touchmark Dr., Appleton SEXUAL ASSAULT preventsuicidefoxcities.org 920-832-9100 CRISIS CENTER • Brookdale Senior Living Solutions Provides sexual assault services, THE MEADOWS AT TOUCHMARK Early Onset Group programs and support. Provides support to family caregivers 5800 Pennsylvania Ave., Appleton 17 Park Place, Appleton affected by Alzheimer’s or dementia. 920-735-0477 • 920-915-5488 920-733-8119 • 800-722-7797 2601 Touchmark Dr., Appleton www.sacc-foxcities.org 920-710-1381 PULMONARY HYPERTENSION touchmarkappleton.com ASSOCIATION Soar Fox Cities Provides support and education for Provides support to the disability THEY HELP EACH OTHER (THEO) hypertension. community. Supports residents who have lost a 800-748-7274 • phassociation.org 211 E. Franklin St., Appleton loved one. 920-731-9831 • soarfoxcities.com St. Mary’s Church ST. PAUL ELDER SERVICES 312 S. State St., Appleton Provides Alzheimer’s disease or SOAR FOX CITIES BRAIN 920-739-5119 memory disorders support. INJURY SUPPORT stmaryparish.org/events 316 E. 14th St., Kaukauna Provides support for residents affected 920-766-6020 ext. 186 by brain injury. Us Too stpaulelders.org Helen Fowler Conference Center Support group for men with prostate St. Elizabeth Hospital cancer. 1506 S. Oneida St., Appleton Neenah Fire Station #31 920-731-9831 • 920-725-0943 1080 Breezewood Lane soarfoxcities.com 920-722-4864 SURGICAL ASSOCIATION OF NEENAH Provides support to patients contemplating bariatric surgery. 100 Theda Clark Medical Plaza, Neenah 920-725-4527 • surgneenah.com

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 49 VETERANS OUTREACH AND INTERNAL REVENUE CONNECTING CULTURES RECOVERY PROGRAM SERVICE (IRS) Provides translation Spanish, Hmong Provides support through staff and Provides federal income tax and Somali. other professionals needed to address information. 866-687-0407 • 920-486-1077 mental health, substance abuse, etc. 1901B E. Capitol Dr., Appleton experiencecci.com 2919 W. Glenpark Dr., Appleton, 800-829-1040 • 920-996-4860 608-381-0907 irs.gov COOPER INTERPRETING dva.state.wi.us/pages/benefitsclaims/ Provides sign language service. vorp.aspx TAXPAYER ADVOCATE HELPLINE 1610 N. Nicholas St., Appleton Helps taxpayers resolve tax issues not 920-850-5539 WE C.A.R.E. - SEXUAL resolved through the IRS. ASSAULT CRISIS CENTER 877-777-4778 INTERNATIONAL Provides counseling, advocacy, taxpayeradvocate.irs.gov LANGUAGES TRANSLATORS resources and education for women. Provides Hmong, Spanish, Chinese, 17 Park Place, Appleton VOLUNTEER INCOME TAX Vietnamese, etc. translation. 920-733-8119 • 800-722-7797 ASSISTANCE (VITA) 1500 N. Casaloma Dr., Appleton sacc-foxcities.org Provides volunteer tax assistance to 920-380-0980 • itlanguages.com low income residents. WI FACETS Goodwill Community Center JEM TRANSLATORS Offers support to parents and caretakers 1800 Appleton Rd., Menasha Provides Spanish translation. of residents with disabilities. 920-968-6044 • filetaxes4free.org 3415 E. Lexington Dr., Appleton 877-374-0511 • wifacets.org 920-734-3339 WISCONSIN DEPARTMENT WISCONSIBS OF REVENUE REME BASHI Provides education, advocacy and Provides state income tax information. INTERPRETING SERVICE support to siblings of residents with 265 W. Northland Ave., Appleton Provides certified Spanish translation. disabilities. 920-832-2727 • revenue.wi.gov 920-574-8687 211 E. Franklin St., Appleton 920-968-1742 • wisconsibs.org THE SIGN LANGUAGE GROUP TRANSLATORS/ Provides sign language service. WISCONSIN FAMILY TIES INTERPRETERs 1478 Kenwood Dr., Menasha Offers a statewide organization run 920-720-3046 by families with children/adolescents Provides translation services through thesignlanguagegroup.com with emotional, behavioral and mental the Refugee Services Department. disorders. 2929 Harrison St., Oshkosh UNITED TRANSLATORS 920-426-0150 • advocap.org 16 N. Carroll St., Madison Provides translating services in over 25 800-422-7145 languages. CASA HISPANA 622 W Airport Rd., Menasha WISCONSIN TOURETTE Provides a bilingual center to the 920-944-8433 SYNDROME ASSOCIATION Hispanic/Latino community. Provides information about Tourette 1800 Appleton Rd., Menasha Syndrome and support groups. 920-968-6880 TRANSPORTATION tsa-wisconsin.org casahispanawi.org AARP DRIVER SAFETY PROGRAM Provides driver safety courses. COMMUNICATION LINK 800-350-7025 TAX ASSISTANCE Provides sign language service. aarp.org/driversafety AMERICAN ASSOCIATION 10243 W. National Ave., Milwaukee FOR RETIRED RESIDENTS 800-542-9838 Voice ADRC (AARP) TAX AIDE commlinkasl.com Certifies Outagamie County residents Provides trained volunteers to help 60 years and older for Valley Transit II older residents with free income tax transportation in the Fox Cities area. preparation. 920-832-5178 • 866-739-2372 920-215-1040 Appointment See page 89

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 50 APPLETON INTERNATIONAL NON-PROFIT AFFORDABLE THE CONNECTOR Provides commercial airport services. HOUSING BASED RENTAL Extends the regular bus routes beyond W6390 Challenger Dr., Appleton SERVICES (NAHBRS) standard route boundaries and hours. It 920-832-5268 Provides cost effective transportation connects people from a location outside for Outagamie County Housing of the bus route to transfer points. ASCENSION SAFE Authority apartment tenants. 920-832-5800 Information DRIVER PROGRAM 218 E. Randall St., Appleton 920-832-5789 Schedule ride St. Elizabeth Hospital Rehab Services 920-850-3797 920-993-7083 TTY N496 Milky Way, Appleton nahbrs.org 920-738-2681 UBER NEW LONDON TRANSIT Provides online transportation services. DIAL 5-1-1 Provides transportation to residents Order through uber application. Provides current road condition report. with a disability and/or over 60 years Download through google play store or 511wi.gov within city limits of New London. apple store on iphone. 920-982-8523 uber.com DIVISION OF MOTOR VEHICLES Provides state licensing of vehicles. NON EMERGENCY MEDICAL UPLIFTING TRANSPORT SERVICE 711 W. Association Dr., Appleton TRANSPORTATION (NEMT) Provides nonemergency medical 608-264-7447 • 800-924-3570 Schedules and pays for Medicaid and transportation. dot.state.wi.us BadgerCare covered health service 920-574-0037 transportation. upliftingtransportservice.com KOBUSSEN BUSES Medical Transportation Management, Provides rural transportation for Inc. (MTM, Inc.) VALLEY TRANSIT Outagamie County disabled and 866-907-1493 Reservation Line Connects the Fox Cities with bus routes residents 60 years and older. 866-907-1494 “Where’s My Ride” operating 6 days a week. 920-766-0606 • 800-447-0116 866-436-0457 Complaint Line 801 S. Whitman Ave., Appleton kobussen.com See page 88 920-832-5800 See page 89 NON EMERGENCY MEDICAL VALLEY TRANSIT II LAMERS BUS LINES TRANSPORTATION (NEMT) Provides urban transportation Offers private pay medical transport. Wisconsin DHS awarded the NEMT contracted through Running, Inc. to 920-832-8800 • 800-236-8850 contract to Logisticare Solutions,LLC disabled and residents over 60 years. golamers.com logisticare.com/transportation 920-832-5789 See page 88 See page 89 MAKE THE RIDE HAPPEN Provides transportation information and ONEIDA PUBLIC TRANSIT assistance for adults with disabilities Provides transportation services. VETERANS ASSISTANCE and seniors, including certification 920-496-5770 Oneida Transit ARTISTS FOR THE HUMANITIES for Valley Transit II (Fox Cities), Offers an art therapy program that coordinating the volunteer driver RUNNING, INC. assists military veterans suffering from program, and Bus Buddy assistance in Provides urban Valley Transit II post-traumatic stress disorder, traumatic learning to ride Valley Transit. transportation for Outagamie County brain injury and depression. 3003A N. Richmond St., Appleton disabled and residents 60 years and P.O. Box 882, Appleton 920-225-1719 older. 920-257-4324 • a4th.org maketheridehappen.org 920-832-5789 See page 89 See page 89 BLINDED VETERANS ASSOCIATION METRO MEDICAL TRANSPORT Provides veteran information including Provides wheelchair and cot peer counseling. transportation. 800-669-7079 • bva.org E9321 Crain Rd., New London 920-982-6059

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 51 FAMILY CAREGIVER ALLIANCE PARALYZED VETERANS VETERANS EMPLOYMENT Presents webinar on benefits available OF AMERICA Provides employment support. to caregivers of veterans. Provides advocacy and information for Office of Veterans Services 800-445-8106 • caregiver.org veterans and all residents with spinal 920-968-6081 cord injury or dysfunction. FOX VALLEY VETERANS COUNCIL 800-424-8200 Headquarters VETERANS OUTREACH AND Veteran service organizations 855-260-3274 Caregiver Support RECOVERY PROGRAM and associate members providing 800-232-1782 Health Hotline Provides support through staff and emergency funding for basic needs to 866-734-0857 Benefits Helpline other professionals needed to address area veterans and families. pva.org mental health, substance abuse, etc. 2 North Sysytems Dr., Appleton 2919 W. Glenpark Dr., Appleton, 920-358-0662 SOCIAL SECURITY 608-381-0907 Foxvalleyveteranscouncil.org ADMINISTRATION HOMELESS dva.state.wi.us/Pages/benefitsClaims/ COORDINATOR VORP.aspx HOUSING AND URBAN Helps homeless residents to receive DEVELOPMENT (HUD) VETERANS Social Security or Supplemental WISCONSIN DEPARTMENT SUPPORTED HOUSING PROGRAM Security Insurance (SSI). OF VETERANS AFFAIRS Provides permanent housing and Social Security Office Assists with eligibility determination, ongoing case management treatment 607 W. Northland Ave., Appleton education, employment assistance, etc. services for homeless veterans or 877-694-5495 • ssa.gov for veterans. veterans on the verge of homelessness. 800-947-8387 • wisvets.com John H. Bradley VA Outpatient Clinic TRICARE PROGRAM • 10 Tri-Parkway, Appleton Offers health benefits for veterans and WISCONSIN VETERANS HOME 920-831-0070 ext. 47543 dependents. Provides support and housing services Appleton Housing Authority tricare.mil for veterans. • 925 W. Northland Ave., Appleton N2665 County Road QQ, King 920-739-4564, ext. 108 U.S. VETERANS RESOURCE 888-458-5586 • wisvets.com Provides links to government, legal JOHN H. BRADLEY VA services, veteran assistance, etc. WISCONSIN VETERANS OUTPATIENT CLINIC 707-578-2785 • vetsresource.org VILLAGE ASSOCIATION Offers medical clinic for veterans. Affordable housing, support, and 10 Tri-Parkway, Appleton VETERAN CAREGIVER community to veterans. 920-831-0070 • 877-831-0033 SUPPORT GROUP 2919 W. Glenpark Dr., Appleton Offers support to veteran caregivers. 920-574-3342 OFFICE OF VETERANS SERVICES 855-260-3274 • cargiver.va.gov wisvva.org Provides employment, financial information and support to veterans. VETERAN DIRECTED HOME AND 920-968-6081 COMMUNITY BASED SERVICES VOLUNTEER Allows Veterans to direct their own OPPORTUNITIES services and supports to successfully OUTAGAMIE COUNTY ADRC VETERANS SERVICES remain at home. Outagamie County Nutrition Program Aids veterans and/or their dependents Greater Wisconsin Agency On Aging Resources (GWAAR) provides volunteer opportunities to in securing benefits and presenting assist with Congregate and Home claims under federal/state laws and 125 Executive Dr., Brookfield 262-785-2576 • gwaar.org Delivered meal services. regulations. 920-832-5178 320 S. Walnut St., Appleton See page 13, 84 920-832-5697 • outagamie.org VETERANS EMERGENCY FUND Provides emergency financial ALS ASSOCIATION assistance to veterans in need. Offers many volunteer opportunities. Fox Valley Veterans Council, Inc. 414-763-2220 • alsawi.org 2 N Systems Dr., Appleton 920-358-0662 foxvalleyveteranscouncil.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 52 AMERICAN RED CROSS OUTAGAMIE COUNTY VOLUNTEER FOX CITIES Provides volunteer opportunities. DEPARTMENT OF HEALTH Provides volunteer opportunities. 515 S. Washburn St., Oshkosh AND HUMAN SERVICES – 2616 S. Oneida St., Appleton 920-231-3590 • 800-236-8680 VOLUNTEER SERVICES 920-832-9360 redcross.org/wisconsin Recruits and coordinates volunteers volunteerfoxcities.org as companions, representative payees, BREWSTER VILLAGE legal guardians and drivers. Provides volunteer opportunities. 500 W. Fifth St., Appleton YOUTH TRANSITION 3300 W. Brewster St., Appleton 920-832-5515 • outagamie.org ADRC 920-832-5400 Provides access to intellectual, brewstervillage.org PILLARS, INC developmental and physical disability Provides volunteer opportunities at services. COMMUNITY 2000 adult, family and homeless shelters. Assists youth with disabilities over Provides volunteer opportunities on a 920-734-9192 17 1/2 years in transition to the Adult weekly or occasional basis. pillarsinc.org Service system. 1002 S. Main St., Seymour 920-832-5178 • 866-739-2372 920-833-0277 ST. PAUL ELDER SERVICES See pages 13, 63 Provides volunteer opportunities for FOX VALLEY ADVOCACY companionship, crafts, etc. CHILDRENS LONG TERM COALITION 316 E. 14th St., Kaukauna SUPPORT (CLTS) Advocates for the rights and interests of 920-766-6020 • stpaulelders.org Provides information for planning disabled and older residents in the Fox transition from youth to adulthood. Valley. ST. VINCENT DE PAUL dhs.wisconsin.gov/clts/index.htm 211 E. Franklin St., Suite A, Appleton Provides volunteer opportunities. 920-731-9831 • 920-725-0943 1924 W. College Ave., Appleton CLARITY CARE EMPLOYMENT soarfoxcities.com 920-739-1679 • svdpappleton.org Provides transition services to youth on employment. FOX VALLEY HUMANE THEDACARE REGIONAL 424 Washington Ave., Oshkosh ASSOCIATION CANCER CENTER 920-236-6560 • claritycare.org Provides volunteer pet care Provides volunteer opportunities. opportunities. 2500 E. Capitol Dr., Appleton DEPARTMENT OF PUBLIC N115 Two Mile Rd., Appleton 920-749-1171 INSTRUCTION (DPI) 920-733-1717 • foxvalleypets.org Provides state transition and TRUSTWORKS TIME BANK requirement information. FOX VALLEY LITERACY COUNCIL Provides opportunity for volunteers to 800-441-4563 • dpi.wi.gov Provides volunteer tutoring offer help to elderly and/or residents opportunities. with disabilities. WISCONSIN DISABILITY BOARD 130 E. Franklin St., Appleton 920-309-6197 • trustworks.org Provides statewide advocacy and public 920-991-9840 • fvlc.net policy affecting people with disabilities. 101 E. Wilson St., Madison FOX VALLEY MEMORY PROJECT 888-332-1677 • wi-bpdd.org Provides volunteer opportunities at the Memory Loss Resource Center and DISABILITY RIGHTS WISCONSIN Memory Cafés. Provides statewide advocacy resource 1800 Appleton Rd., Menasha for residents with disabilities. 920-225-1711 131 W. Wilson St., Madison foxvalleymemoryproject.org 800-928-8778 888-758-6049 TTY/TEXT disabilityrightswi.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 53 FOX CITIES WORK FORCE VALLEY PACKAGING INDUSTRIES DEVELOPMENT CENTER Offers vocational evaluation, Offers vocational assistance. employment and training, job 1802 Appleton Rd., Menasha placement services, school to work 920-997-3272 • 877-367-1105 transition, day service, assistive foxvalleyjobcenter.com technology, literacy, community and homeless outreach and early IRIS PLACE intervention. Provides peer support and short term 2730 N. Roemer Rd., Appleton housing. 920-749-5859 • vpind.com 1213 S. Matthias St., Appleton 920-815-3217 WISCONSIN FAMILY ASSISTANCE namifoxvalley.org/iris CENTER FOR EDUCATION, TRAINING AND SUPPORT NORTHEAST REGIONAL CENTER Offers information, assistance, FOR CHILDREN AND YOUTH WITH advocacy, and support groups for SPECIAL HEALTH CARE NEEDS families of children with disabilities. Provides free assistance and support to 877-374-0511 • ifacets.org families and caregivers of youth (birth to 21 years) with special health care needs. 325 N. Commercial St., Neenah 920-969-5325 • 877-568-5205 northeastregionalcenter.org

SOAR FOX CITIES, INC. Provides transition services to residents 16-26 years with developmental disabilities. 211 E. Franklin St., Appleton 920-731-9831 • 920-725-0943 soarfoxcities.com

TRANSITIONAL ADVISORY COUNCIL (TAC) Offers students with disabilities help with education, employment and independent living transitions. Community Action for Transition Valley Packaging Industries, Inc. 110 N. Kensington Dr., Appleton 920-749-5840 • vpind.com

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • Opening New Doors Experienced Real Estate Agent Specializing in Downsizing, Senior Relocations and Estates

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ADRC • outagamie county • 920-832-5178 • 866-739-2372 • We make lives better through home care.

our SerViceS include: • Skilled Nursing Care • Physical Therapy Compassionate • Occupational Therapy • Medical Social Work Care • Speech Therapy • Quality, Compassionate, personal care • Private 2 bedrooms with full • Home Health Aides by Experienced, attentive staff 24/7. baths available. • Personal Care • Experienced full-time Nurses with • Ambulatory, & non-ambulatory 24 hour on call services. residents, all wheelchair accessibility. • Dementia/Alzheimer specific care • Hospice & Respite care. available. • Medication management. Fox Valley • Private 1 bedroom with full bath. • Secured home-like environment. 920.729.6165 99

Apple Creek Place 13 www lmoSt amily com 48 .a F . Michele Packett 05 Community Director We are Senior Advocates who are passionate 5117 N. Cherryvale Ave., Appleton, WI 54913 Mobile: 920-716-4741 Fax: 920-997-8091 about home care, looking beyond obvious needs www.applecreekplace.com • [email protected] and exceeding expectations. 05409168 Mayflower Assisted Living Living with Love Assisted living for the Elderly and Memory Care 920-991-9070 140 South Mayflower Road, Appleton 05405807

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • SENIOR L 05480927 DENT IVING PEN - fo DE r 5 IN 5+ OUTAGAMIE COUNTY | SHORT-TERM REHABILITATION AND LONG-TERM CARE COMMUNITY

For info, tours & applications please contact us today! 1-877-377-1434 | [email protected] | capservices.org/rentals • Person-Centered Care • 1-or 2-bedroom, 1 level apartment • Attached garage, private entry, (most units) • Community Involvement • Refrigerator, stove, covered porch FEATURES: • Microwave (some units) garbage disposal, • Encouraging Independence • Roll-in shower, low-lip shower, or tub dishwasher (most units) • Air conditioner • Mailboxes on site and Freedom of Choice • Washer and dryer or hookups (most units) • Smoke-free property • Home-Like Environment • Community room (most locations) • Conveniently close to neighborhood amenities • Daily Life Enrichment Events • Heat • Sewer RENT • Snow Removal • Lawn Care INCLUDES: • 5 Star Facility • Hot and Cold Water • Garbage Service • Some locations include electric • All Private Rooms

(2 locations) • Medicare, Private Pay, • Adams • Berlin • Brillion LOCATIONS: • Clintonville • Colby • Iola • Manawa • Mauston • Montello • Nekoosa • Seymour Private Insurance*, • Waupaca • Wausau (high-rise w/elevator) • Weyauwega and Medicaid Accepted • Wisconsin Rapids (2 locations) Income restrictions may apply. CAP Services is an equal opportunity employer/provider. *Please check with your individual plans for coverage.*

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ADRC • outagamie county • 920-832-5178 • 866-739-2372 • Independent Retirement Living for people who want Security, Comfort, Convenience, and Friendship - 2 Bedroom units with appliances - Help Call System - Age 55 or Older - Underground Heated Parking - Handicapped Accessible - Secured Building - Free Satellite TV - Smoke Free Environment - Workshop & Hobby Room - Activities Area with Kitchen Here’s What Some Of Our Residents Are Saying: ... You like getting into a warm heated garage in the winter “if You like being free of household maintenance worries; furnace breaking, plumbing leaking, sump pump not working etc You like a secure, locked entrance for additional safety protection $ You like some one else taking care of your yard and snow removal 325 You like free satellite television A month with Qualified You like having minimal utility expenses Entry Fee You like having the same friendly neighbors year after year Then you will love living aT greenfield manor” frank & ginny danielski 825 East GrEEnfiEld dr. • littlE ChutE (920) 687-0600 or (920) 788-4408 • www.greenfieldmanorwi.net

PROvIdIng ExCELLEnt LIvIng SInCE 1992 05480666

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ADRC • outagamie county • 920-832-5178 • 866-739-2372 • By their Erickson side so they Home Medical Equipment can stay at home.

Lift Chairs Whether you need help a few hours a week or 24 hours a day, Home Instead CAREGiversSM provide a variety of services: • Transfer & • Meal Prep Ambulation & Nutrition Assistance • Transportation • Alzheimer’s & • Housekeeping Dementia Care & Laundry Over 25 Chairs in stock • Medication • Respite Care Reminders C-Pap Supplies and Accessories • Hospice Support • Bathing, Dressing Services & Grooming • Companionship

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ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 05479080

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Representing Most Major Carriers Call today for a FREE no-obligation consultation 920-882-1307 1500 N Casaloma Dr. Suite 411, Appleton, WI 54913 [email protected] • www.medicare-masters.com Veteran Owned Businesses Not affiliated with the Federal Medicare program or any government agency MM-AHI-2017-001

05320984

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 62 IS THE NEW HEALTHaccess INSURANCE MARKETPLACEYour Connection to Health, FOR Nutrition, YOU?Child Care and More ä Find out whichMARKETPLACE low or no cost programs you may be able to get FOR YOU? ä Apply online for FoodShare, Medicaid, BadgerCare Plus, Family Planning Only Services, and Child Care ä Replace your ForwardHealth card (for some plans) ä If you’re on Medicare, you don’t need to do anything on the Marketplace Get an Explanation of Medical Benefits (EOMB)during open enrollment. ä during open enrollment. Manage your benefits: If you’re insured by your employer, you don’t need to do anything. • Get up-to-date information NO You can continue to stay on your employerCaLL group East plan. Central • Report changes • Renew your benefits Income Maintenance (IM) • Submit your FoodShare and Child Care Six-Month Report Ifform you’re on Medicaid (such as Badgercare) you will receive1-888-256-4563 a letter explaining your T ostatus.ll Free Go to ACCESS.wi.gov and create your MyACCESS account.If you think your insurance7-1-1 is not TTaffordable,Y the Marketplace may help. MAYBE If you are a veteran, you can explore your options at Fast - Private - Easy healthcare.gov.

If you’re uninsured. If you’re underinsured. HealYESth insurEnroll anOctoberc e15 -m Decemberark 7e attp www.healthcare.govlace HealthCare.gov To Enroll What IS the Health Insurance Marketplace? November 1st to December 15th The Health Insurance Marketplace provides a new way to buy health insurance. www.healthcare.gov The Marketplace lets you: • See available options. Call 1-800-318-2596 • Decide what fits your needs and budget. TTY: 1-855-889-4325 • Apply for coverage and determine if you qualify for a federal tax subsidy.

What do you need to enroll? You may qualify for lower What do you need to enroll? premiums or out-of-pocket 1. Social Security Numbers (or document numbers for costs, based on your legal immigrants). household income and size. 2. Employer and income information In 2019-2020, an for every member of your Marketplace Assistance Call Health Education and Enrollment Center for an household who needs coverage individual making up (pay stub or W-2, etc.). to about $49,960, or a appointment with a Certified Application Counselor 3. Policy numbers for current health 920-882-6420 insurance plans covering family of 4 making up insurance plans covering Download application at: members of your household. to about $103,000, may Individual 4. If anyone in your household is qualify for these lower eligible for a job-based insurance www.marketplace.cms.gov/getofficialresources/ plan, you will need to have their costs. publications-and-articles/individual-short-form.pdf employer complete an Employer There will be penalties Family Coverage Tool (available on the www.marketplace.cms.gov/getofficialresources/publica- healthcare.gov website). if you don’t enroll in a health plan. tions-and-articles/marketplace-application-for-family.pdf Gundersen Health System – A Partner in the Western Region Enrollment Network

?ADRC • outaga$mie county • 920-832-5178 • 866-739-2372 • 63

Aging & Disability Resource Center (ADRC) WHAT WE DO r (ADRC) The Aging & Disability Resource Center (ADRC) serving Calumet, Outagamie and Calumet County Waupaca Counties offers a no cost, single point of contact for information; assistance/ 206 Court St. referral; unbiased options, benefit and long term care enrollment counseling; short term Chilton, WI 53014 case management; advocacy; plus health promotion programs. 920-849-1451

Long Term Care Choices rc e c ente [email protected] • • Social Security, Medicare and other Benefits ou Health Promotion Outagamie County • s Government Center • Support Services and Community Resources e 320 S. Walnut St. • Maintaining Independence and Quality of Life Appleton, WI 54911

920-832-5178 l ity r

The ADRC provides information about the providers and services in the community, i www.outagamie.org their availability and costs. ADRC professionals will work with you to find the right

Waupaca County options for your individual situation and help you make the best decisions. sab i 811 Harding Street Waupaca, WI 54981 Who We serve 715-258-6400 The ADRC serves: www.co.waupaca.wi.us • Older Adults • Adults with Physical Disabilities ging & d 866-739-2372 Toll Free a Adults with Intellectual/Developmental Disabilities www.yourADRCresource.org • Adults with Chronic Mental Illness 7-1-1 TTY • • Adults with Substance Abuse Issues To locate other • Youth with Disabilities Transitioning into the Adult Services System (over 17½ years) Wisconsin ADRCs visit • Professionals www.FindMyADRC.org • Caregivers • Family Members • Healthy Adults Planning for the Future

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 64

Evidence-Based

Classes a ging & d ging StrongWomen™(AKA Strong Bodies) Developed by Tufts University This training program is designed to help men and women become or remain fit, strong, and healthy. The benefits of strength training for middle-aged to older men/women have been studied extensively and include: increased muscle mass and strength; improved bone density and reduced i risk for osteoporosis and related fractures; reduced risk of diabetes, heart disease, arthritis, sab depression and obesity; improved self-confidence, sleep and vitality. Stepping On: Falls Prevention Workshop i l ity r Developed by Dr. Linda Clemson One in three people aged 65 and older fall at least once a year. The good news is that falls CAN be prevented! Stepping On is a seven-week workshop using adult education to develop knowledge and skills to prevent falls in older adults. The Stepping On program focuses on how strength and e balancing exercises, medication management, home safety, footwear, vision and mobility are s important in preventing falls. ou Living Well with Chronic Disease: Self-Management Workshop e c ente rc Developed by Stanford University Chronic conditions may cause you to lose physical conditioning and suffer problems over many years. Examples of chronic conditions include: arthritis, heart problems, asthma, stroke, chronic pain, cancer, osteoporosis, diabetes, obesity, high blood pressure and emphysema. Learn the skills to deal with your illness, continue your normal life, and handle your emotions. Tai Chi

r (ADRC) Tai Chi is a slow, graceful exercise that promotes calm mental focus and alignment while building leg strength, endurance and stability. Ideal for increasing stamina, flexibility and coordination, Tai Chi promotes efficiency of movement and economy of effort. Mind Over Matter: Healthy Bowels, Healthy Bladder Developed by Dr. Heidi Brown- UW-Madison This workshop designed to help women build the skills and confidence they need to adopt strategies and exercises that help them prevent or improve incontinence symptoms. This workshop has been scientifically proven to reduce leakage! Even if you don’t have leakage symptoms now, it’s never too early or too late to think about your bladder and bowel health! Call Nancy: (920) 740-9572 [email protected]@vpi.com www.yourADRCresource.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 65 advance directives Fox Valley Advance Care Planning Partnership www.FVACPP.org • 920-997-8412 Imagine … an accident or illness leaves you unable to make personal health care decisions. • Who would make those decisions for you? • Would they know your wishes? • Have you completed the legal document that is needed in Wisconsin? Advance care planning is a process to help you clarify your health Community Classes care values, including preferences for future care. Clear direction and ongoing conversations will help your loved ones and doctors know Free Help - ALL WELCOME your wishes if you are not able to speak for yourself. This also includes • 2nd Tuesday of each month important legal documents. St. Elizabeth Hospital, Appleton Completing an advance directive including Power of Attorney for Health Care is your way to express your wishes rather than potentially • To Register: 800-362-9900 having a court appoint a guardian to do this for you. This power does or healthcare.ascension. not automatically go to your next of kin (such as spouse, parent or org/Events other family member). Advance care planning should be made by any • 3rd Thursday of each month competent individual 18 years of age and older. Encircle Health, Appleton If you wish to speak with someone who can assist you with having • To Register: 800-236-2236 conversations on these topics with your family and loved ones, and or thedacare.org/Getting- with completing documents, please ask your doctor or contact the Fox Involved/Classes-and- Valley Advance Care Planning Partnership at 920-997-8412 or visit www. Events.aspx FVACPP.org.

Access the following forms at www. Access the following forms at www.dhs. FVACPP.org: wisconsin.gov/forms/advdirectives: • Advance Directive including Power of Attorney • Declaration to Physicians for Health Care (available in English, Spanish (Wisconsin Living Will) and Hmong) • Power of Attorney for Health Care • Power of Attorney for Finance and Property • Authorization for Final Disposition What is Do Not Resuscitate (DNR)? DNR stands for Do Not Resuscitate. DNR means: If your heart stops, or you stop breathing, you do NOT want to be brought back to life via CPR or by having a tube put down your throat (intubate) and attached to a ventilator (breathing machine). DNR does not mean Do Not Treat. ?? Talk to your doctor to learn more about the DNR order and decision. ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 66 Alcohol/substance abuse signs and symptoms Red Alert Questions Screening for Problem Drinking • Recent changes in personality? • How many days per week does the person drink alcohol, when • Noticeable recurring episodes of memory loss and confusion? do they drink and how many drinks? • Is the person socially isolated and stays at home most of the • Is the person criticized for drinking? time? • Has the person felt bad or guilty about drinking? • Is the person neglecting personal hygiene, medical care, not • Does the person have a drink first thing in the morning to eating and keeping appointments? steady nerves or to get rid of a hangover? • Is the person unable to manage incomes? • Is the person causing problems with neighbors and the law? Contact the Aging & Disability • Is drinking associated with any of the above? Resource Center (ADRC)

Identity theft 2019-2020 energy • Manage your personal information wisely; make sure you assistance program know why your personal information is required and how it will be used. who qualifies for • Shred discarded personal records and documents. energy assistance? • Don’t give your personal information on the telephone, mail or internet unless you are sure whom you are speak- • Households whose total gross income for the three ing with. months immediately preceding the month of application • Pay attention to billing cycles. is below the amount for their household size. • Guard your mail from theft. • Do not carry your Social Security card, extra credit cards, • Households that are responsible for paying heating costs birth certificate or passport, except when necessary. directly to fuel or utility company. • Order copies of your credit report yearly. • Households whose heating costs are included in their rent • Keep personal information in a safe place may still qualify. IF YOU BECOME THE UNFORTUNATE 3 month income guidelines: VICTIM OF IDENTITY THEFT YOU NEED TO TAKE THE FOLLOWING STEPS # in Household Gross Income Limit IMMEDIATELY TO BEST INSURE 1 $7,168 PROTECTION: 2 $9,374 • Contact your local law enforcement agency and report the crime. 3 $11,579 • Contact the fraud department from each of the three Grant amounts are determined according to energy costs, credit bureaus: Experian 888-397-3742 www.experian.com household size, income, dwelling type, etc. Households that Equifax 800-525-6285 www.equifax.com pay their energy costs to a utility or fuel company will receive Trans Union 800-680-7289 www.transunion.com a payment made directly to their utility or fuel company. • Document and keep records of all correspondence. • Contact creditors for any fraudulent accounts opened or Call Energy Services 800-506-5596 tampered. • Contact the Federal Trade Commission to schedule an appointment 877-438-4338 or 920-735-0010 for questions.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 67 ALZHEIMER’S FAMILY CAREGIVER SUPPORT PROGRAM (AFCSP)

The Alzheimer’s Family Caregiver Support Program (AFCSP) was created by the Wisconsin legislature in 1985 in response to the stress and service needs of families caring at home for someone with irreversible dementia. To become eligible for AFCSP funding, a person must have an Alzheimer’s disease or related dementia disorder diagnosis from their physician, live at home, and meet AFCSP financial requirements. AFCSP is coordinated by the Wisconsin Bureau of Aging and Disability Resources (BADR) and is available in every county and tribe throughout the state.

How does AFCSP work in Outagamie County? AFCSP funds are available through the Outagamie County Aging & Disability Resource Center (ADRC) to assist Outagamie County residents in purchasing services and goods related to the care of someone with Alzheimer’s disease or a related dementia disorder. Up to $4,000 ($333.33/month) per family annually may be available depending on a person’s need. If a person is participating in a managed care Family Care, Family Care Partnership or Include, Respect, I Self-Direct (IRIS) program, they may not receive AFCSP funding.

What services and goods may be purchased with AFCSP funds? AFCSP allowable services and goods necessary to temporarily relieve a caregiver of caregiving responsibilities, support the preservation of the caregiver’s physical and mental health in caring for a person with Alzheimer’s disease or related dementia disorder in the home, and those that help maintain a person with Alzheimer’s disease or related dementia disorder as a member of the household may be purchased with AFCSP funds. AFCSP allowable services and goods may include in-home respite care, adult day care, transportation, personal care, in-home cleaning and chore services, shopping and errand services, security systems, or other services and goods. AFCSP service providers must have a contract with the Outagamie County Department of Health and Human Services.

What are the income limits? The household annual income must be $48,000 or less. If the household income is more than $48,000, costs related to care may be subtracted from the gross income. If the net annual income is less than $48,000, the person is eligible for AFCSP funding.

Do I need a physician’s statement? The person must have an Alzheimer’s disease or other irreversible dementia diagnosis from their physician.

How can I find out more about AFCSP funding in Outagamie County? Contact the Outagamie County Aging & Disability Resource Center (ADRC) 920-832-5178 or via email [email protected] .

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 68 choosing assisted living

WHAT IS ASSISTED LIVING? • Will the facility allow other services to come in? Assisted living facilities offer housing alternatives for older • Observe interactions among residents and staff. residents who may need help with dressing, bathing, eating • Check to see if the facility offers social, recreational, and supervision and toileting but do not require the intensive spiritual activities? medical and nursing care provided in nursing homes. • Talk to residents. Assisted living facilities may be part of a retirement com- • Learn what types of training staff receive and how fre- munity, nursing home, senior-housing complex, or may stand- quently they receive training. alone. Licensing requirements for assisted living facilities vary • Review state licensing reports. by state and can be known by many different names including: residential care, board and care, congregate care, and personal The following steps should care. also be considered: • Contact the Wisconsin Board on Aging Long Term Care Om- WHAT SERVICES ARE PROVIDED? budsman 800-815-0015 to see if any complaints have recently Residents of assisted living facilities usually have their own been filed against the assisted living facility you are interested units or apartment. In addition to having a support staff and in. The Ombudsman checks on conditions at assisted living providing meals, most assisted living facilities also offer at least units as well as nursing homes. some of the following services: • Contact the Better Business Bureau 800-273-1002 to see • Health care management and monitoring. if that agency has received any complaints about the assisted • Help with activities of daily living such as bathing, living facility. dressing, and eating • If the assisted living facility is connected to a nursing home, • Housekeeping and laundry ask for information about it, too. (Information on nursing • Medication reminders and/or help with medications homes can be found on the Medicare website www.medicare. • Recreational activities gov/nhcompare/home.asp). • Security • Contact the ADRC for assistance finding facility survey • Transportation results. HOW TO CHOOSE A FACILITY? WHAT IS THE COST FOR ASSISTED LIVING? A good match between a facility and a resident’s needs de- Although assisted living costs less than nursing home care, pends as much on the philosophy and services of the assisted it is still expensive. Depending on the kind of assisted living living facility as it does on the quality of care. facility and type of services an older person chooses, the price The following suggestions can help you get started in your costs can range from less than $10,000 a year to more than search for a safe, comfortable and appropriate assisted living $50,000 a year. facility: Because there can be extra fees for additional services, it is • Think ahead. What will the resident’s future needs be and very important for older residents to find out what is included how will the facility meet those needs? in the basic rate and how much other services will cost. • Is the facility close to family and friends? Are there any Primarily, older residents or their families pay the cost of as- shopping centers or other businesses nearby (within walking sisted living. Some health and long term care insurance policies distance)? may cover some of the costs associated with assisted living. In • Do admission and retention policies exclude residents with addition, some residences have their own financial assistance severe cognitive impairments or severe physical disabilities? programs. • Does the facility provide a written statement of the philoso- Medicare does not cover the costs of assisted living facilities phy of care? or the care they provide. In some states, Medicaid may pay for • Visit each facility more than once. Sometimes unannounced the service component of assisted living. Medicaid is the joint at various times during the day and evening. federal and state program that helps older residents and those • Visit at meal times, sample the food, and observe the quality with disabilities pay for health care when they are not able to of mealtime and the service. afford the expenses themselves. Call the Aging & Disability Resource Center (ADRC).

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 69 Disability benefit specialist (DBS)

What is a Disability Benefit Specialist (DBS)? A Disability Benefit Specialist is trained to counsel residents 18 to 59 years with physical disabilities, devel- opmental disabilities, mental illness and/or substance use disorders about private or public benefits. They are experts at helping residents with extensive paperwork that is often required in benefit programs. Disability Benefit Specialists are continually trained by Disability Rights Wisconsin attorneys knowledgeable in disabil- ity benefits. They work closely with other state and local professionals. Who should seek help from a Disability Benefit Specialist? • Persons who want to know more about private or public benefits • Persons who need help in organizing their paperwork and applying for benefits • Persons who have been denied a benefit they think they are entitled to What can a Disability Benefit Specialist help you with? • Social Security Disability Income (SSDI) • Medicare Supplemental Insurance • Supplemental Security Income (SSI) • Veterans Benefits Information and Assistance • Medicaid • FoodShare Wisconsin Application Assistance • Medicare Part A,B,C and D Information • Prescription Drug Assistance Programs and Assistance • Housing and Utility Issues • Private Health and Disability Insurance • Other/Benefit Needs and Issues

elder benefit specialist (EBS)

What is an Elder Benefit Specialist (EBS)? An Elder Benefit Specialist is trained to counsel residents 60 years and older about private or public ben- efits regardless of income. They are experts at helping older residents with extensive paperwork that is often required in benefit programs. Elder Benefit Specialists are continually trained by attorneys knowledgeable in elder law issues. They work closely with other federal, state and local professionals. Who should seek help from an Elder Benefit Specialist? • Persons who want to know more about private or public benefits • Persons who need help in organizing their paperwork and applying for benefits • Persons who have been denied a benefit they think they are entitled to What can an Elder Benefit Specialist help you with? • Consumer Problems • Spousal Impoverishment Protection Information • Medicare Supplemental Insurance • Medicare A,B,C and D Information and • SeniorCare and other Prescription Drug Assistance Assistance Programs • Veterans Benefit Information and Referral • Private Health Insurance • FoodShare Wisconsin • Social Security Disabilty Insurance (SSDI) • Housing and Utility Issues • Supplemental Security Income (SSI) Assistance • Social Security • Medicaid • Other Legal/Benefit Needs and Issues

Contact the Aging & Disability Resource Center (ADRC) for Benefit Specialist assistance. Appointments are encouraged. Language interpreters are provided upon request.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 70 ELDER AND ADULTS AT RISK WHAT IS AN ELDER AT RISK? When a person age 60 years and older is subjected to physical abuse, material or financial exploitation, neglect, self-neglect or emotional abuse.

WHAT IS AN ADULT AT RISK? When a person age 18 to 59 years has a physical, mental illness or developmental disability that substantially impairs their ability to care for their needs and is experiencing physical abuse, material or financial exploitation, neglect, self-neglect or emotional abuse.

EXAMPLES OF ABUSE: • Physical Abuse is the willful infliction of physical pain, injury or unreasonable confinement. It includes, but is not limited to, beating, choking, burning, inappropriate medication, tying, locking a person up and sexual assault. • Material or Financial Exploitation is the misuse of money or property. It includes deception, diverting income, mismanagement of funds and taking money or possessions against a person’s will. • Neglect occurs when a caregiver’s failure to provide adequate food, shelter, clothing, supervision, medical or dental care results in significant danger to the physical or mental health of an elder or adult under their care. • Self-Neglect occurs when an elder or adult’s physical or mental health is endangered by their own inability to provide adequate food, shelter, clothing, medical or dental care. • Emotional Abuse is name calling, threatening, harassing or treating an elder or adult like a child. It also includes isolating an elder or adult from their family members and friends.

HOW TO REPORT ELDER AND ADULTS AT RISK: Outagamie County Department of Health and Human Services CRISIS 920-832-4646 • 800-719-4418 TOLL FREE • 920-832-1688 TTY CALL 9-1-1 IF AN EMERGENCY RISK FACTORS FOR ELDER AND ADULTS AT RISK: • Significant losses in life which result in their becoming more dependent (e.g. death of spouse, loss of health, loss of independence, etc.) • History of family conflict and poor family relationships • Unreasonable expectations placed on elder or adult by caregiver and vice versa • Substance abuse by caregiver, elder and/or adult • Caregiver dependence on an elder or adult for money and/or support • Poor physical and/or mental health of caregiver • Caregiver attempts to assume power of attorney when the elder or adult is not capable of understanding what they are signing • Caregiver overburdened by caring for other dependents, having too many demands and having poor impulse control or conflict resolution skills • An elder or adult who is at risk for exploitation due to cognitive impairments

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 71 Emergency preparedness are you ready? Emergency events can occur quickly and without warning. Planning for any emergency requires considering all likely scenarios that could affect you. If you are able to stay at home, utilities (electricity, water, heat, air conditioning), telephone service, transportation, etc. could be interrupted or lost for a considerable amount of time. • Have enough food, water and other essentials on hand to last three or more days. You may have to evacuate your home or community. • Choose an out-of-town person to be your contact point for family members to call if you are separated. Make sure everyone has the telephone number. • Choose two emergency meeting places: one outside of your home and one outside of your neighborhood.

Create an Emergency Supply Kit o One gallon of water per person per day for at least three days for drinking and sanitation o At least a three day supply of non perishable food o Battery-powered radio with extra batteries o Flashlight with extra batteries o First aid kit o Whistle to signal for help o Dust mask helps filter contaminated air. Plastic sheeting and duct tape help contain contaminated items o Moist towelettes, garbage bags and plastic ties for personal sanitation o Wrench or pliers to turn off utilities o Can opener for food (if kit contains canned food) o Prescription medications and glasses. Extra pair of glasses or contact lenses. o Infant formula and diapers o Pet food and extra water for your pet o Important family documents (insurance policies, personal identification, family photos and bank account records) in a waterproof, portable container o Cash or traveler’s checks and change o Extra set of keys to house, car etc. o Small amount of cash and change. o Sleeping bag or warm blanket for each person o Complete change of clothing with sturdy shoes o Household chlorine bleach and medicine dropper – Dilute nine parts water to one part bleach disinfectant. Treat water – 16 drops of regular household liquid bleach per gallon of water. o Fire extinguisher o Matches in a waterproof container o Feminine supplies and personal hygiene items o Paper cups, plates and plastic utensils, paper towels o Paper and pencil o Books, games, puzzles or other activities for children Prepare • Plan • stay Informed

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 72

Fox Valley Memory Project Resources to live well with dementia.

Questions? Call 920 225-1711

If you or someone you know is living with memory loss, cognitive changes, or dementia, Fox Valley Memory Project is here with information, safe, non-judgmental places to socialize, and others to connect with. We offer:

 Memory Cafes & Social Opportunities Memory Cafés provide social connections with no stigma. Enjoy casual conversation along with themed activities facilitated by champions who are experienced in memory care, senior living, and community programs. Multiple Memory Cafés are offered throughout the Fox Valley each month. Other social opportunities include On a Positive Note chorus – a chorus made of people living with dementia and their care partners, dementia-friendly bus trips, and community outings. Memory Café schedules and social meet-up announcements can be found on the FVMP Facebook page or at www.foxvalleymemoryproject.org.

 Purple Angel Dementia Awareness Training Businesses and organizations throughout Wisconsin are becoming Purple Angel trained. Support your customers, clients, and colleagues by increasing your awareness of all types of dementia. This FREE service provided by Fox Valley Memory Project teaches the basics of interacting with people who have dementia, as well as how to support care partners and families of a loved one.

 Memory Loss Resource Center The Memory Loss Resource Center welcomes persons experiencing dementia, care partners, family, and friends. Get information and support in a warm and caring environment. Call 920 225-1711 for more information, support, referral needs, or to schedule an appointment.

 Mindworks Mindworks is a program designed for people with early symptoms of memory loss. The curriculum promotes overall health and wellness, brain health, and social connections through classroom activities, community engagement, service projects, and physical activity. Mindworks provides enrichment with purpose, while also providing respite for care partners.

 Memory Assessment Assessments are offered at Mosaic Family Health in downtown Appleton by Dr. Lee Vogel and resident physicians. Initial intake screens for memory impairment, assess overall health and, if warranted, proceed to a more comprehensive evaluation to diagnose the cause/type of dementia. For more information, call the clinic at 920 997-8436.

 In-Home Caregiver Support - RCI REACH The RCI-REACH program developed by the Rosalynn Carter Institute for Caregiving offers coaching for those caring for persons with significant memory loss. For more information, call 920 997-8407.

Fox Valley Memory Project works to create a dementia-friendly community: a place where people with dementia can live a good life. To help reach this goal, we support Community Education and Long Term Care Outreach programs, and conduct ongoing research to learn how to better serve those with dementia and those who care for them. Learn more and make a tax-deductible donation at our website: www.foxvalleymemoryproject.org

Fox Valley Memory Project 1800 Appleton Road | Menasha WI 54952

Look for the Purple Angel logo signifying a dementia-aware business or service.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 73 Guardian Assistance Program

• Has it been suggested you pursue guardianship for a loved one? A guardian is an individual appointed by the Court to make ongoing decisions for an • Have you been appointed or are you thinking of individual who has been determined unable being appointed a guardian in Outagamie County to appropriately handle matters related and would like information on your responsibilities to their care, safety and/or financial and as a guardian and how to fulfill them? property affairs. Outagamie County provides • Are you unsure what resources are available to you training sessions on the basics of guardianship for volunteers as a guardian? and family members serving as guardians for Outagamie County residents. • Do you want additional information and tools to complete any reporting requirements while serving We invite you to attend one of our training dates and/or as a guardian in Outagamie County? informational sessions. If you answered yes to any of these questions, Registration required to attend trainings. Please inquire about you may want to contact the Guardian Assistance specific training dates at 920-572-6313 or Program to ask questions or attend a training [email protected]. opportunity. Outagamie County Department of Health and Human Services Outagamie County provides a required On-Line Tutorial on the County Website Guardian Assistance Program under How To…. Learn about becoming a Guardian. 2331 E. Lourdes Drive CHECK IT OUT! Appleton, WI 54915 www.outagamie.org 920-572-6313 or [email protected] No legal advice is given; some situations may require the assistance of legal representation. depression symptoms The following checklist includes common symptoms of a major depression. If you suffer from a chronic illness or even just the normal effects of aging, you may feel sad from time to time. However, you should be aware of the warning signs of a major depressive disorder that needs to be diagnosed and treated as soon as possible. A person with a major depressive disorder has a number of symptoms nearly every day, all day, for at least two weeks. These always include at least one of the following: • Feeling sad, blue, or • Problems concentrating, • Headaches down in the dumps thinking, remembering or • Other aches and pains • Loss of interest in things that making decisions • Digestive problems he or she used to enjoy • Trouble sleeping or • Sexual problems • Feeling slowed down or restless sleeping too much • Feeling pessimistic or hopeless • Feeling worthless or guilty • Loss of energy or feeling tired • Being anxious or worried • Increase or decrease in all the time • Thoughts of death or suicide appetite or weight • If you show symptoms of depression, especially thoughts of death or suicide, seek professional help right away. Depression can be treated with medication, psychotherapy, or both. Once the depression is properly treated, your emotional condition should improve. If a major depression goes untreated if may cause needless suffering and make your situation even more difficult.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 74 Hiring home care considerations hiring home care • Interview in Person Your initial reaction to the agency and/or home care provider is important. • References Ask for at least 3 to 6 references. • Criminal Background Checks Ensure the safety of home, self, personal property, etc. by following up with references and conducting a Criminal Background Check. • Insurance (Workers’ Compensation, liability, bonding, etc.) What if something is broken in the home, a home care provider is dishonest or an injury occurs while on the job? • Taxes (local, state and federal payroll taxes) Wages must be reported if you hire an independent home care provider. • Training What kind of training has the home care provider had? Do they participate in a continuing education program? • Availability Is care available up to 24 hours a day, 7 days a week, etc.? What happens if a home care provider calls in sick or needs time off? • Documentation Is a log maintained daily on activity? Daily events should be written down so that all those involved in caregiving are aware of what has happened. • Transportation Is there home care provider assistance for running errands, going to appointments, etc.? What about emergency transportation? • Rates and Billing (private pay, Medicare, Medicaid, long term care insurance, etc.) Check everything out. You are going to need resources to pay for care. Keep good records. • Contract or Service Agreement Are you obligated for a certain period of time? Is there a deposit required to initiate services? Define your caregiving expectations. Get in writing. • Back up Plan No matter how well a plan has been thought out, be prepared if something goes wrong or the plan changes.

Agency Provider Independent Provider • Screen and hire qualified employees • Less costly than going through an agency • Provide help quickly • You directly manage the worker and have control over • Send replacements when necessary hours, tasks and pay • Provide training, supervisor and liability insurance • One person giving care which can provide continuity • Handles employee payroll for your loved one • Resolves conflicts between you and employee Considerations: Considerations: • Contacting, interviewing and screening are your job and • Services may be too costly to use regularly can be time consuming • You may have to accept a schedule around employees • If worker is ill or unavailable, you need to arrange for • You may not be pleased with the quality or reliability of substitutes the employee • You are responsible for all paperwork, i.e., Social • Different employees may be sent on different day, Security records, payments and insurance interrupting continuity of care • You will need liability insurance to cover the worker in case of accidents

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 75 housing definitions Independent Living Apartment Multi-unit dwellings specifically intended for older and/or disabled residents who are capable of managing their own lives. The costs can range from subsidized apartments for low income individuals to quite expensive condominium- style units. Some complexes may have recreation rooms, activities, transportation services and/or a congregate meal site on the premises. These facilities have minimal services available. Some may charge entrance fees.

Residential Care Apartment Complex (RCAC) Apartment-type units with their own kitchen, bathroom, living and sleeping areas. The residents are somewhat independent, usually needing some degree of help with daily living activities. Through the facility, a resident can obtain up to 28 hours of assistance per week. Emergency assistance is available. Social and recreational activities as well as meals are also available. Be sure to ask what services are included in the monthly rate and what services require additional payment. Facilities that are registered with the state accept private pay only. If the facility is certified with the state, they may be able to accept funding if it is available and the resident is eligible. The RCAC manager can answer questions regarding financial matters.

Community Based Residential Facility (CBRF) Group home setting consisting of 5-21+ beds. They can be single or double occupancy rooms, usually with a half- bath. They have common dining and living areas. These facilities are licensed by the state and classified according to their size and the population they serve. Many facilities offer additional service packages for increased rates. They are required to provide assistance with bathing, dressing, grooming, medications, referral services, meals and health monitoring. They schedule in-home and community activities, transportation for errands, etc. Payment for these facilities are generally private pay. Long term support funding is available to help with costs. The CBRF manager can answer questions regarding financial matters.

Skilled Nursing Facility (Nursing Home) Health care facility that provides nursing services 24 hours a day. Persons needing extensive supervision, those with complex health plans, residents needing rehabilitative services (occupational, physical or speech therapy) or those who do not have supportive living services available are residents who would benefit from nursing home care. Costs vary according to the services and the level of care provided. The daily rate should include room and board, activities, social services and nursing care. Therapy, medications, dental care, foot care and personal items are typically not included in the daily rate. Nursing homes have admission agreements that include information about the daily rate, policies regarding transfers and discharges, policies regarding the handling of residents funds and the rights and responsibilities of the residents. Nursing homes are licensed and surveyed by state and federal regulators. There are a variety of ways to pay for nursing home costs. Medicare pays for limited nursing home stays as long as it meets their requirements. Long term care or supplemental insurance may pay for some stays. Medical Assistance may cover unlimited stays once financial criteria is met. Private pay or veterans benefits may also be used. The nursing home administrator and/or social worker can answer questions regarding financial matters.

Contact the Aging & Disability Resource Center (ADRC) for further information.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 76 housing questions to ask • Is there an entrance fee? If yes, is it reimbursed when I • May outside services come in to help me? move out? • Is there a nurse on call 24 hours a day? • What determines the monthly fee and how often can it be • What is the ratio of staff to residents? raised? • Is the facility at maximum capacity? How much notice do I have to give if I leave? • • What are the policies regarding visitors? What is included in the monthly rate? • • Is there transportation available if I have a doctor • Do I have a private bathroom? appointment? What is the cost? • What are the costs for additional services or meals, • Do you have parking or garage for a vehicle? private room, telephone, etc? • If I have to be hospitalized for a period of time, what • What is the meal plan and are meals provided? happens to my apartment or room? • Do you accommodate special diets? • What personal possessions may I bring? • Are pets allowed? • Has the facility had any citations? • Is there awake staff overnight? • What happens when my money runs out? • Is there an emergency response system? • Is the facility accessible? • Does the facility have an Emergency Preparedness Plan • Does the facility have an emergency power back-up? (power outage, fire, etc.) contact your legislators CALL YOUR LEGISLATOR: write YOUR LEGISLATOR: When you call your legislator, identify the issue. • Type your letters when possible. • Be clear in your mind what you want If handwritten, make sure it is legible to accomplish • Be sure to put your return address on the • Determine who can help you accomplish letter and envelope your goal • Sign your name and identify yourself Do your homework. as a constituent • If you're calling about a particular bill, • Discuss only one issue in a letter know the name of the bill and number • Clearly state your position • Research the issue and outline your Be brief and to the point comments • Be sure to explain how a particular issue Speaking to your legislator. affects you or your family • Identify yourself and who you represent • Ask your legislator to relate their • Be brief and to the point position to you in their reply • State exactly why you are calling • Follow-up when your legislators support • Be polite and non-threatening positions that you agree with • Avoid a lengthy debate • Give reasons for your position U.S. Legislative Hotline • Mention others who support your 800-362-9696 Toll Free position • Make a specific request for their support Wisconsin Legislative Hotline How to end your conversation. Information on state legislators. • Offer to send additional information • Leave your name, address and 800-362-9472 Toll Free telephone number www.legis.state.wi.us • Thank your legislator for their time and attention Contact the Aging & Disability Resource Center (ADRC) for a current listing of elected officials.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 77 moving “to do” list IDENTIFY AND ORGANIZE There are a million details that crop up YOUR PERSONAL AFFAIRS before a move. Use the checklist below to help you remember what needs to be done: The Outagamie County Aging & Disability Resource Center (ADRC) has created the Identify and Organize Your Personal Affairs guide to help you record the Banks. Close current accounts if they are not location of current documents, contact residents, possessions and miscellaneous transferable and establish new accounts at your information that will be important to you when addressing financial and personal new location. Confirm your former bank has your affairs, end-of-life decisions, etc. Recording one’s wishes in advance will help to new address. avoid confusion, uncertainty and conflict. Insurance. Notify your agent of your new address and discuss how your insurance needs QUESTIONS TO CONSIDER may change with your move. For instance, you 1) Who should be your personal guardian or representative if you are unable to may not need as much coverage if you’re moving from a house to an apartment. manage your affairs? Who should be executor of your estate after your death? Utilities. Establish cut-off dates and give 2) Who should receive your personal property and possessions (real estate, ve- your forwarding address to all utilities and servic- hicles, household items, jewelry, artwork, guns, collectibles, etc.) after your death? es including telephone, cable TV, electricity, gas, 3) Do you have a Power of Attorney (POA) for Finance and Property? Who water and garbage removal. Arrange for utilities holds that Power? List current POA contact information (name, relationship, ad- to be started in your new home so everything dress, telephone, fax, email). The POA for Finances and Property should be updated will be working when you arrive. Medical records. Obtain records from your every five (5) years. doctor(s), dentist, opthamologist, optometrist, 4) Do you have a Power of Attorney (POA) for Health Care/Advance Care veterinarian, etc. If you’ve already selected new Plan/Living Will identifying your health care wishes? Have you discussed your health care providers, make arrangements to wishes with family, friends and health care professionals? Have you discussed a Do have your records sent directly to them. Not Resuscitate (DNR) order or organ donation? List current POA contact informa- Delivery Services. Arrange to discontinue tion (name, relationship, address, telephone, fax, email). home delivery of newspapers, magazines, etc. 5) Do you have funeral arrangements documented that indicate your wishes Recycling. You probably will not move many items, ranging from partially filled cans of paint, for burial (embalming, cremation, final location of remains), funeral location and old appliances and furniture, etc. Your commu- service details (memorial, music, scriptures, food, flowers, etc.), obituary and what nity may have strict requirements relating to the charitable organizations you would like memorials be directed to? Who should disposal of these items, so call to check on your be notified immediately upon your death? Where are your documented arrange- options and arrange for their collection. ments located? Change of address. Fill out postal for- warding address and change-of-address forms to Have a conversation to discuss this guide and your views with the persons send to the following: whom you trust, who are willing to respect your views and values, who are • Family and friends • Magazines (allow four to six weeks notice) able to make difficult decisions in stressful circumstances, who will closely • Credit card companies follow what you want and be a good advocate for you. It is advised that this • Pension funds and investment firms guide be reviewed every five (5) years or at the time of a life-changing event. • Professionals (lawyer, accountant, realtor, etc.) • IRS, Social Security, pension officers Copies of the Identify and Organize Your Personal Affairs guide • Your workplace and schools are available at the Outagamie County ADRC, Government Center • National associations or clubs 320 S. Walnut St., Appleton or may be downloaded at • Voter registration office and motor vehicle www.outagamie.org/Residents/Aging & Disability Resource Center/ bureau Resource Information/personalaffairsguide.pdf

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 78 long term care options WHAT IS LONG TERM CARE? worker, physician, the member and other loved ones and It is any service or support needed as a result of a professionals. Primary care services are integrated in the disability, getting older or having a chronic illness that Family Care Partnership program that is managed by limits the ability to do things (ie, bathing, getting dressed, the team along with long term care services. Members making meals, going to work and paying bills). There are use physicians who are in the Managed Care provider services and supports available to help residents do things network. Members obtain prescription drugs only through independently or with the support of someone else. There the Family Care Partnership program and do not need a are two managed long term care programs for eligible Medicare Part D prescription drug provider or Wisconsin county residents to choose from: 1) Family Care, and 2) SeniorCare. Family Care Partnership includes all benefits Family Care Partnership. In addition to the Family Care that are paid for by the member’s Medicaid ForwardHeath and Family Care Partnership programs, eligible county card and Medicare. In Family Care Partnership, members residents may also have the option to choose the long term care federal waiver IRIS (Include, Respect, I Self-Direct) have the personal choice to participate in SDS (Self- or continue to use their Medicaid ForwardHealth card for Directed Supports) which offers members a variety of services. options to direct some of their own services. What is Family Care? What is IRIS (Include, Respect, Family Care coordinates long term care services and I Self-Direct)? supports. Health care and prescription drug coverage are IRIS (Include, Respect, I Self-Direct) is a long term provided by Medicare and Medicaid in Family Care. The care federal waiver where members “self-direct” their Family Care program integrates home and community- community based, long term care supports and services. based services such as nursing home care, Medicaid The IRIS self-direct option allows members to creatively personal care, home health and other services, etc. Family use their monthly budget allocation to meet their long term Care does not pay for primary (doctor) care services. care needs. A member’s budget allocation is determined In Family Care, members use their own physician and during ADRC enrollment counseling. In IRIS, members Medicaid ForwardHealth card to pay for primary care will continue to use their Medicaid ForwardHealth card services. Members obtain their prescription drug coverage and Medicare to pay for needed supports and services. through their Medicare Part D prescription drug assistance An IRIS Independent Consultant works directly with the plan and/or Medicaid. Family Care provides a team which member to help develop a care plan. An IRIS Fiscal Agent includes a registered nurse, care manager, the member pays for the care plan supports and services. and other loved ones or professionals. In Family Care, Who is eligible for Family Care, Family Care members do have the choice to participate in SDS (Self- Partnership or IRIS? Directed Supports) which offers members a variety of options to direct some of their own services. County residents who are 65 years and older; Residents What is Family Care Partnership? 18 years and older with a physical and/or developmental disability; Medicaid eligible; and who are functionally Family Care Partnership covers all long term care services in the Family Care program plus all health care eligible (otherwise eligible to receive services in a nursing services and prescription drug coverage. The Family Care home or in Family Care non-nursing home level of care). Partnership program integrates home and community- Where do I go to enroll? based services such as nursing home care, physician Contact the Aging & Disability Resource Center services, hospitalization, medications and all other medical (ADRC).Trained ADRC staff will explain long term care care. Family Care Partnership provides a team which options, determine eligibility and help individuals decide includes a nurse practitioner, registered nurse, social which program is best for them.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 79 INFORMATION REQUIRED FOR MEDICAID APPLICATIONS Medicare plan finder THE FOLLOWING INFORMATION FOR APPLICANT Create an account for a personalized AND SPOUSE MUST BE PROVIDED Medicare Plan Finder Experience. AT THE TIME OF APPLICATION FOR A MEDICAID-RELATED PROGRAM OR BENEFIT: When you create an account, you can: • Build a better drug list with suggestions based on • Social Security number prescriptions you filled within the last12 months. • Birth date • Modify your drug list and save changes. • Medicare claim number and eligibility begin date for • Compare benefits and costs in your current plan Part A and Part B to other plans available in your area. • All private health insurance policy numbers, premium • See prices based on any help you get with drug costs. amounts and company name/address Create your new account • Social Security benefits If you want access to personalized information and • Shelter and utility expenses (rent, renters insurance, features, you must create an account. Visit Medicare.gov/ mortgage, taxes, homeowners insurance, heat, electric, plan-compare and click “Log in or create account.” water, sewer, garbage pick-up, telephone, etc.). Have the following information ready: 1. Medicare Number – You can find this on your red, white, THE FOLLOWING ITEMS REQUIRE WRITTEN VERIFICATION: and blue Medicare card. If you are new to Medicare and do not have your Medicare card yet, you can get your • You will be required to provide proof of all your Medicare number on the letter you get from Social Security assets. Example of proof include a copy of your bank after you enroll. statements showing the value of your bank account 2. Last name on the date the application is completed, property tax 3. Date of birth bill, vehicle title registration, or something that shows 4. Current address with face value and cash value of your life insurance policy. zip code or city If married and applying for institutional Medicaid, an 5. Part A or Part B coverage asset assessment will be required for both the applicant start date (find this on and the spouse. your Medicare card) • Divestment: has anyone given away property, stocks/ Once you add this information and select “Next,” bonds, cash, vehicles? you can create a Username and Password and use Has anything of value been sold, traded, transferred your new Medicare account. You must keep this or given away within the last 60 months? Has a trust information in a safe place to protect your privacy. been created within the last 5 years? If so, be prepared to document dates and amounts. • Copy of Guardianship letters or Durable Power of My Username: My Password Hint: Attorney documents. If none, complete Authorization of Representative page with signatures of applicant, representative and witness. Forgot your Username or Password? If you have an existing account, but forgot the Username or • Supplemental Security Income (SSI) termination letter if applicant was on SSI prior to request for county Password, click “Trouble signing in?” under the Username Medicaid. box on the log in page. You’ll need this information: • Your worker may request additional documentation not 1. Medicare number listed above. 2. Last name 3. Date of birth

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 80 The A B C and D’s of Medicare

Presented by: Outagamie County Aging & Disability Resource Center (ADRC) Disability and Elder Benefit Specialists Social Security Administration

This presentation is open to the public in understanding the parts of Medicare and the options available to Medicare beneficiaries.

January 15th, 2020 9:00 A.M. June 17th, 2020 5:00 P.M. Fox Valley Technical College, Room A160 Grand Chute Town Center Park, Room B Use Entrance #15 1850 W. Grand Chute Blvd. 1825 N. Bluemound Dr. Appleton Grand Chute

March 4th, 2020 1:00 P.M. August 5th, 2020 1:00 P.M. Seymour Municipal Building Hortonville Library Community Center 328 N. Main St. Seymour 531 N. Nash St. Hortonville

April 29th, 2020 5:00 P.M. October 7th, 2020 5:00 P.M. Kaukauna Library Appleton Police Station 207 Thilmany Rd. Suite 200, Kaukauna 222 S. Walnut St. Appleton

RSVP with the Outagamie County ADRC 920-832-5178 or Email [email protected]

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 81 10 Signs of Early memory loss detection

1. Memory changes that disrupt daily life. Are you forgetting recently learned information, important dates or events, asking for the same information over and over; relying on memory aides (e.g., reminder notes or electronic devices) or family mem- bers for things you use to handle on your own? What’s typical? Sometimes forgetting names or appointments but remembering them later. 2. Challenges in planning or solving problems. Are you having trouble following a familiar recipe, keeping track of monthly bills, having difficulty concentrating or taking longer to do things than you did before? What’s typical? Occasionally, making errors when balancing a checkbook. 3. Difficulty completing familiar tasks.Are you having trouble driving to a familiar location, managing a budget, remember- ing rules of a favorite game? What’s typical? Occasionally, needing help to use microwave setting or to record a television show. 4. Confusion with time or place. Do you lose track of dates, passage of time or forget where you are and how you got there? What’s typical? Getting confused about the day of the week but figuring it out later. 5. Trouble understanding visual images and spatial relationships. Are you having difficulty reading, judging distance, de- termining color and contrast or recognizing your own reflection? What’s typical? Vision changes related to cataracts. 6. New problems with words in speaking or writing. Do you have trouble following or joining a conversation? Do you stop in the middle of a conversation and have no idea how to continue, repeat yourself or have problems finding the right word to call things (e.g., calling a “watch” a “hand-clock”). What’s typical? Sometimes, having trouble finding the right word 7. Misplacing things and losing the ability to retrace steps. Do you frequently lose things and are unable to go back over the steps to find them again? What’s typical? Occasionally, misplacing things (e.g., pair of glasses, TV remote control). 8. Decreased or poor judgment. Do you use poor judgment in dealing with money, giving large amounts to telemarketers or pay less attention to grooming or keeping yourself clean? What’s typical? Making a bad decision once in a while. 9. Withdrawal from work or social activities. Do you withdraw from hobbies, social activities, work projects or sports? Do you have trouble keeping up with a favorite sports team or remembering how to complete a favorite hobby? What’s typical? Sometimes, feeling weary of work, family and social obligations. 10. Changes in mood and personality. Do you become confused, suspicious, depressed, fearful or anxious? Easily upset at home, at work, with friends or in places where you are out of your comfort zone? What’s typical? Developing very specific ways of doing things and becoming irritable when a routine is disrupted.

If you have questions about any of these warning signs, consult your physician. Early diagnosis provides the best opportunities for treatment, support and future planning. For more information, contact the Alzheimer’s Association 24/7 Helpline 800-272-3900, Fox Valley Memory Project 920-225-1711 or the Aging & Disability Resource Center (ADRC) 920-832-5178 for community resources.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 82 Planting the seeds of hope.. Please join us to learn more about us and to know that you are not alone.

Are you a caregiver? You might be a caregiver if... • While visiting your parents you do laundry, clean the house and keep the refrigerator fresh. • Your spouse is undergoing rehabilitation after a recent surgery and you spend your days a their bedside and in the therapy gym. • You’re having a hard time remembering your own personal life details because you are so focused on someones else’s. • You vocabulary consists of walker, paperwork, medication, physician, appointment. You ARE a caregiver!

[email protected] 920-460-9955

ADRC • outagamie county • 920-832-5178 • 866-739-2372 •

83 Nutrition check YES NO 1. Have you been hospitalized, in a nursing home or had any serious health 2 0 illnesses in the last year? (flu, dehydration, broken bones, a fall, pneumonia or any medication adjustments.) 2. Do you have a chronic illness and/or pain that affects what you eat? 2 0 Examples: • Diabetes • High blood pressure • Heart condition • Arthritis • Breathing difficulties 3. Do you eat at least 5 servings of fruit, vegetables or juice per day? 0 2 Serving Examples: • 1/2 c. cooked • 1 c. leafy green • 1 med. piece of fruit or 6 oz. juice 4. Do you eat at least 2 servings of protein-rich foods daily? 0 2 Serving Examples: • 1/2 c. tuna • 1/2 c. cottage cheese • 2 oz. cheese • 2 Tbsp. peanut butter • 2 oz. meat, fish or poultry• 3/4 c. dried beans or peas • 2 eggs 5. Do you consume at least 2 servings of calcium-rich foods and/or take a calcium 0 2 supplement daily? Serving Examples: • 1 c. milk • 1 c. yogurt • 1 c. ice cream • 1 c. calcium-fortified orange juice 6. Do you drink at least six glasses (8 ounces each) of caffeine-free fluids regularly 0 2 throughout the day? Examples: • water • milk • juice • decaf coffee or tea • soda • lemonade 7. Is it hard for you to chew, swallow or taste your food? 1 0 8. Do you need help with any of the following? 3 0 • Financial assistance to buy food • Help with grocery shopping • Meal preparation assistance • Special/modified dishes or silverware 9. Is eating an enjoyable experience for you? 0 1 10. Do you take 3 or more medications daily including prescription or over-the-counter drugs, 1 0 vitamins or herbal supplements? 11. Have you lost or gained 10 or more pounds in the last 6 months without wanting to? 3 0 12. Do you participate in regular physical activity? 0 1 Examples: • walking • bicycling • stair climbing • housekeeping • gardening 13. Do you drink beer, wine or liquor on a regular basis? 1 0 Add numbers for your Nutrition Check score: Score: 0-4 Your score indicates you do not need to make changes in your eating habits. Check your Nutrition Check score every year. 5-9 You may need to make some changes in your diet and activity level to help you remain strong, healthy and independent. Check your Nutrition Check score again in 6 months. 10 + You may be at risk for nutrition problems. You are encouraged to make changes in your diet and activity level to help you maintain or improve your health. You may want to talk to your physician or registered dietitian about your Nutrition Check score. Check your Nutrition Check score again in 3 to 6 months. Visit an Outagamie County Nutrition Program Congregate Meal Site (page 84)

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 84

Nutrition Program Outagamie county nutrition program The Outagamie County Nutrition Program offers CONGREGATE and HOME DELIVERED meal service to persons 60 years and older on a donation basis. The Nutrition Program provides nutritional, financial, social, educational and informational support.

CONGREGATE meal service offers nutritious meals, in a group setting, at countywide Congregate meal sites. Congregate meal service provides socialization, fellowship, volunteer opportunities, nutrition and benefit counseling and current information on aging issues. Participants must make meal reservations in advance by calling the following Congregate meal site locations below: Oneida Heights Apartments Kaukauna Streets, Parks Thompson Center on Lourdes 525 N. Oneida St., Appleton & Recreation Building 2331 E. Lourdes Dr., Appleton Monday - Friday 11:30 A.M. 207 Reaume Ave., Kaukauna Tuesday, Thursday 920-209-4175 Monday - Friday 11:30 A.M. 12:00 Noon 920-740-4641 920-858-5619 Hortonville Opera House Seymour Municipal Building 312 W. Main St., Hortonville 328 N. Main St., Seymour Monday - Friday 11:30 A.M. Monday - Friday 11:30 A.M. 920-740-4648 920-213-3490

HOME DELIVERED meal service offers nutritious meals to Outagamie County residents 60 years and older who are frail and homebound by reason of illness, disability or isolation for which an assessment concludes that participation is in the individual’s best interest. Call the Outagamie County ADRC 920-832-5178 and speak with an Information and Assistance Specialist for Nutrition Program Home Delivered meal service. There is no charge for OUTAGAMIE COUNTY NUTRITION PROGRAM meal service. Participants may receive meal service on a donation basis. A suggested donation is established. Participant donations are confidential and support Outagamie County Nutrition Program meal service continuation. Volunteer Opportunities are available with the Outagamie County Nutrition Program by assisting with Congregate and Home Delivered meal service. If interested in volunteering, call the Volunteer Coordinator 920-832-5178.

Call the Outagamie County Aging & Disability Resource Center (ADRC) 920-832-5178 or visit www.outagamie.org/ADRC for further information on the Outagamie County Nutrition Program.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 85 record retention schedule

1 Year Bank reconciliations Duplicate deposit slips

7 Years 1099 forms received Employee personnel records (of the termination) Accident reports and claims Expired contracts and leases (settled cases) Annuity year end statement Insurance Policies - vehicle, homeowners, etc. Bank statements IRA/401 K/Keogh statements Certificates of deposit statements Major purchase receipts Cancelled checks Medical receipts Contracts and leases (expired) Supporting documents for tax returns Contracts and leases still in effect Year-end brokerage statements/ (expirations +7 years) Trade confirmations Electronic funds transfer documents

Permanently Alimony, custody or prenuptial agreements Marriage licenses Bills of sale Medical records Birth and death certificates Military services records Cash books Mortgages Construction documents Passports Deeds Photos and video tapes of valuables Detailed list of financial assets held Power of Attorney (POA) documents Divorce decrees Social Security card Education records Tax return copies Financial statements (end-of-year) Titles Home purchases and improvement records Trust agreements (as long as you own the property) Journals W2 forms Life insurance policies Wills Loan documents, notes

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 86 Spot and avoid scams

The world today is full of cybercriminals launching both phishing emails and phone scams. Protect your finances and your data from these scams. Phone Scams Scammers who operate by phone seem legitimate and are persuasive! To draw you in to their scam, they might: • Sound friendly, call you by your first name and make small talk to get to know you • Claim to work for a company or organization you trust such as: a bank, a software or other vendor you use, the police department or a government agency • Threaten you with fines or charges that must be paid immediately • Mention exaggerated or fake prizes, products, or services such as credit and loans, extended car warranties, charitable causes, or computer support • Ask for login credentials or personal sensitive information • Request payments to be made using odd methods, like gift cards • Use prerecorded messages or robocalls.

If you receive a suspicious phone call or robocall, hang up! You can then block the caller’s phone number and register your phone number on the National Do Not Call Registry (https://www.ftc.gov/donotcall). Email Scams Phishing emails are convincing and trick many people into providing personal data. These emails tend to be written versions of the scam phone calls described above. Some signs of phishing emails are: • Imploring you to act immediately, offering something that sounds too good to be true, or asking for personal or financial information. • Emails appearing to be from executive leadership you work with requsting information about you or colleagues that they usually do not request (for example, W2s) • Unexptected emails appearing to be from people, organizations or companies you trust that will ask you to click on a link and then disclose personal information. Always hover your mouse over the link to see if it will direct you to a legitimate website. • Typos, vague and general wording and nonspecific greetings like “Dear customer”

Beware many scam and phishing emails look legitimate! If you’re unsure about an email you received, follow these steps to protect yourself: • Do not click links or open attachments in emails you were not expecting. • Do not enter any personal, login, or financial informaton when prompted by an unsolicited email. • Do not respond to or forward emails you suspect to be a scam. • If in doubt, contact the person or organization the email claims to have been sent by using contact information you find for yourself on their official website. If you get scam phone calls or phishing emails, hang up or delete.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 87 What you should know before you apply for Social Security Disability Benefits • Ho w does Social Security decide The state agency may ask you to have an examination if I am disabled? or medical test. You will not have to pay for any exami- By law, Social Security has a very strict definition of nation or test. If the state does request an examina- disability. To be found disabled: tion, make sure you keep the appointment. • You must be unable to do any substantial work be- cause of your medical condition(s); and • If Social Security decides that • Your medical condition(s) must have lasted or be I am disabled, what types of expected to last at least 1 year or be expected to end benefits can I receive? in death. Social Security pays disability benefits under two • M y doctor says I am disabled. programs: Is that enough to qualify me for • Social Security Disability Insurance (SSDI) for disability benefits? insured workers, their disabled surviving spouses and No. You cannot get disability benefits solely because children (disabled before age 22) of disabled, retired your doctor says you are disabled. or deceased workers. • Supplemental Security Income (SSI) for residents • I am getting disability payments with little or no income and resources. from my job or other agency. Can I automatically get Social Security Can I apply for disability disability benefits? •  No. Social Security disability laws are different from benefits online? most other programs. For example, Social Security Yes. Simply log on to: www.socialsecurity.gov/apply- does not pay benefits for partial disability. fordisabilty for more information about applying online. Note: You cannot apply for SSI online. • Ho w long does it take to make a decision? • Will my personal information It can take up to 6 months to get a decision. This be kept safe? depends on how much time it takes to get your medi- Yes. Social Security protects the privacy of those cal records and any other evidence needed to make a they serve. As a Federal agency, they are required by decision. the Privacy Act of 1974 (5U.S.C.522a) to protect the • C an I do anything to speed up information they get from you. the decision? Yes. You can speed up the decision by being pre- • W hat if I am more comfortable pared for your interview. You can also speed things speaking in a language other up by making sure you have the information Social than English? Security requests of you regarding your work history Free interpreter services are provided to help you and medical records. conduct your Social Security business.

How does Social Security make •  Where can I get more information? the decision? •  Visit www.socialsecurity.gov, call 800-772-1213 Your application is sent to a state agency that makes disability decisions. The state has medical and voca- Toll Free, 800-325-0778 TTY for deaf and hard of tional experts who will contact your doctors and other hearing or contact the Aging & Disability Resource places where you received treatment to get your medi- Center (ADRC) to provide assistance with other cal records. questions you may have if you are disabled.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 88 medicaid non-emergency transportation

Who Can Get Non-Emergency Medical Transportation?

Non-emergency medical transportation is a Medicaid covered service for individuals enrolled in certain Medicaid programs. Rides can include public transportation (such as a city bus), rides in specialized medical vehicles, or rides in other types of vehicles depending on your medical and transportation needs. If public transportation is not available, you will not be required to take it. Medical Transportation Management, Inc. (MTM, Inc.), Wisconsin’s Medicaid and BadgerCare Plus transportation manager. MTM, Inc. schedules and pays for rides to Medicaid and BadgerCare Plus covered health care services. You may be able to get a ride to your Medicaid or BadgerCare Plus covered health care service, if you have no other way to get to your appointment and you are enrolled in one of the following programs: • Wisconsin Medicaid (including IRIS) • The BadgerCare Plus • Family Planning Only Services • Tuberculosis-Related Services-Only Benefit • BadgerCare Plus Express Enrollment for Pregnant Women Please Note: If you have a medical emergency you should call 911 MTM, Inc. is required to follow federal and state law and can only schedule and pay for rides if you are not able to get a free ride. If you are enrolled in the Core Plan or the Basic Plan and Family Planning Only Services, you can only get a ride to services covered under Family Planning Only Services. Mileage Reimbursment (Gas Payment) If you have a car and are able to drive yourself to your appointment but cannot afford to pay for gas, you may be able to be paid for gas. Contact MTM Inc. before you go to your appointment to see if you can be reimbursed for mileage. For More Information For more information about scheduling rides, meals and lodging, complaints, new rules, denied transportation or Fair Hearings: • Contact MTM, Inc. at www.mtm-inc.net/wisconsin • Call 866-907-1493 (voice) or 800-855-2880 TTY Reservation Line Call two (2) business days before ride. • See your ForwardHealth Enrollment and Benefits handbook at www.dhs.wi.gov/em/customerhelp • See your Member Update at dhs.wi.gov/em/customerhelp • Call Member Services 800-362-3002 • Call Complaint Line 866-436-0457

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 89 20192019 - 2020 - 2020 Outagamie Outagamie CountyCounty Pa Paratransitratransit S eServicervice

URBAN SERVICE - Valley Transit II . Provided by Running Inc. . Valley Transit II Service Area (3/4 mile off Fixed Bus Route System) Appleton | Kaukauna | Menasha | Neenah | Combined Locks | Fox Crossing | Kimberly | Little Chute | Buchanan | Grand Chute | Harrison | Vandenbroek

. Fares Effective July 1, 2019, ONE-WAY Paratransit fares for Outagamie County disabled and/or senior riders 60 years and older:  ADA Paratransit Service $4.00

 Sunday Service $11.00 Available to ADA riders. 7:30 A.M. to 2:00 P.M. Cash only.

. Ticket Purchase  Valley Transit II tickets may be purchased in sheets of 10 tickets at Valley Transit II Ticket Outlets, by mail, or in person at Valley Transit, 801 S. Whitman Ave., Appleton 54914 920-832-5800. Riders may require varied one-way fares and are encouraged to plan accordingly when purchasing tickets.

. To Schedule Transportation  Call Running Inc. one day in advance 920-832-5789

. Valley Transit II Riders must be certified at the following locations:

SENIOR RIDERS DISABLED RIDERS (ADA)

Make the Ride Happen Fax application to: 920-830-7599 3003 N. Richmond St., Appleton 54914 or 920-225-1719 888-200-0576 Mail to: Valley Transit 801 S. Whitman Ave., Appleton 54914 Outagamie County Government Center Aging & Disability Resource Center (ADRC) 320 S. Walnut St., Appleton 54911 920-832-5178 866-739-2372 7-1-1 TTY

RURAL SERVICE $6.00  Provided by Kobussen Buses Ltd.  Runs outside of Valley Transit II service area but within rural Outagamie County.  Tickets available at Kobussen, W914 County CE, Kaukauna 920-766-0606

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 90 Skilled home care services - Medical Nursing rehab hospice Almost Family Home Care 880 S. Oneida St., Ste. E, Menasha X X 920-729-6165 • www.almostfamily.com

Amedisys Home Health Care 2120 S. Ridge Rd., Green Bay X X 920-497-1234 • www.amedisys.com

Arcadia Home Care & Staffing 516 E. Wisconsin Ave., Appleton X X 920-733-7890 • www.homecareappleton.com h ome car e s rv i c - M d cal Ascension at Home 816 W. Winneconne Ave., Neenah X X X 920-486-2261 • 866-236-8500 • www.ascensionathome.com

AseraCare Hospice 2633 Development Dr. #10, Green Bay X 920-497-4672 • 866-268-3203 • www.aseracare.com/Green-bay

Aurora At Home 931 Discovery Rd., Green Bay X X 800-862-2201 • www.aurorahealthcare.org

BrightStar Care 35 Park Place, Suite 100, Appleton X 920-882-7277 • 866-618-7827 • www.brightstarcare.com/Appleton

Calumet County Home Health Care and Hospice 206 Court St., Chilton • 920-849-1432 X X X (10 miles into Outagamie County only)

Comfort Keepers 516 Redbird Cir., De Pere X X 920-215-4979 • www.comfortkeepers.com

Compassus - Home Health and Hospice 3237 Riverside Dr., Green Bay X 920-321-2004 • www.compassus.com

Helping Hands Caregivers 509 W Walnut St., Green Bay X 920-217-2961 • www.helpinghandswi.com

Heartland Care and Hospice 1145 W. Main Ave., De Pere X X X 920-336-6455 • 866-216-5708 • www.heartlandhomehealth.com

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 91

Skilled home care services - Medical Nursing rehab hospice Hospice At Cherry Meadows (ThedaCare) 2600 S. Heritage Woods Dr., Appleton X X X 920-225-7794

Nurse Next Door Home Care Services 916 Willard Dr., Ste 105, Green Bay X 920-347-2255 • www.nursenextdoor.com

PRN Homehealth and Therapy 1101 E. South River St., Appleton X X 920-830-9911 • www.nursesprnhomecare.com

Preferred Home Health Care 1476 Kenwood Dr., Menasha X X 920-725-1116 • https://phhcare.com

Recover Health 801 Fulton St., Waupaca X X 715-258-2130 • www.recoverhealth.org

Southern Care Hospice 1800 W. Mason St., Green Bay X X 920-496-1690 • www.southerncarehospice.com

St. Paul Elder Hospice Services 316 E. 14th St., Kaukauna X X X 920-766-6180 • www.stpaulelders.org

Taylored Rehab 845 S. Main St., Suite 120, Fond du Lac X 920-322-0447 • www.tayloredrehab.com

ThedaCare at Home

3000 E. College Ave., Appleton X X X h ome car e s rv i c - M d cal 920-969-0919 • 800-984-5554 • www.thedacare.org

Unity Hospice & Palliative 2366 Oak Ridge Cir., DePere X 920-338-1111 • 800-990-9249 • www.unityhospice.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 92 home care services - Non Medical PC = Personal Care RC = Respite Care/Companion H = Housekeeping MR = Medication Reminders PC H MP S RC MR TE MA MP = Meal Preparation TE = Transportation Escort S = Shopping MA = Medical Assistance Agape Supported Apartment Programs 7 Tri-Park Way, Appleton X X X X X X X 920-734-9871 Almost Family Home Care 880 S. Oneida St., Menasha • 2020 W. 9th Ave., Oshkosh X X X X X X X X 920-729-6165 • 920-233-2080 h ome car e s rv i c - N on M d cal ARC Angels Senior Home care 5733 W. Grande Market Dr., Appleton X X X X X X X 920-832-8032 • 877-832-8032 • www.arcangelscare.com Arcadia Home Care 516 E. Wisconsin Ave., Appleton X X X X X X X 920-733-7890 • www.homecareappleton.com Brightstar Care 35 Park Place, Suite 100, Appleton X X X X X X X 920-882-7277 • www.brightstarcare.com/Appleton Caregiver Associates 2364 Jackson St., #165, Stoughton X X X X X X X 920-395-3902 • www.cgafoxvalley.com Christian Servants Home Care, LLC W5866 Easter Lily Dr., Appleton X X X X X X X X 262-939-0894 Clarity Care 424 Washington Ave., Oshkosh X X X X X X X X 920-236-6560 • 855-224-7487 • www.claritycare.org Comfort Keepers 516 Redbird Cir., De Pere X X X X X X X X 920-882-5009 • 920-204-6068 • www.comfortkeepers.com Final Journey Companions, LLC End of Life Doula Services X X X X X X 920-404-1855 • [email protected] Golden Steps Home Care 4321 W. College Ave., Ste 200 Appleton X X X X X X X X 920-445-5513 877-233-7145 • www.goldenstepshomecare.com Good People Live in caregivers only X X X X X X 800-608-8003 • www.goodpeople.us

Google.com/Express X Online shopping from local stores to home.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 93 home care services - Non Medical PC = Personal Care RC = Respite Care/Companion H = Housekeeping MR = Medication Reminders PC H MP S RC MR TE MA MP = Meal Preparation TE = Transportation Escort S = Shopping MA = Medical Assistance Helping Hands Caregivers 509 W. Walnut St., Green Bay X X X X X X X X 920-217-2961 ext. 153 • 855-434-1011• www.helpinghandswi.com HomeAid Health Care 1463 Kenwood Dr., Menasha X X X X X X X 920-637-4486 ext. 4 • www.homeaidhealthcare.com Home Care Assistance, Fox Cities 1755 W. 7th Ave., Oshkosh X X X X X X X 920-710-2273 • www.homecareassistanceoshkosh.com Home Helpers 1907 American Dr., Neenah X X X X X X X 920-722-2273 • www.homehealthcareappletonwi.com www.homehelpershomecare.com/appletonwi Home Instead Senior Care 3020 E. College Ave. Suite L, Appleton X X X X X X X 920-997-0118 • www.homeinstead.com Interim HealthCare of the Fox Cities 1244 Appleton Rd., Suite D, Menasha X X X X X X X X 920-944-8945 • www.interimhealthcare.com/foxcities Nurse Next Door Home Care Services 916 Willard Dr., Ste 105, Green Bay X X X X X X X 920-347-2255 • www.nursenextdoor.com Outagamie County DHHS Supportive Home Care 320 S. Walnut St., Appleton X X X X 920-832-5485 • www.outagamie.org Pasoua Home Care, LLC 508 W. Wisconsin Ave., Ste B, Appleton X X X X X X X X 920-358-7902

Preferred Home Health Care h ome car e s rv i c - N on M d cal 1476 Kenwood Dr., Menasha X X X X X X X 920-725-1116 • www.phhcare.com Recover Health 801 W. Fulton St., Waupaca X X X X X X X X 715-258-2130 • www.recoverhealth.org Right At Home In Home Care 4311 N. Lightning Dr., Appleton X X X X X X X 920-257-4667 • www.rightathome.net Senior Helpers 2501 S. Oneida St., Ste. B, Appleton X X X X X X X 920-749-9700 • www.seniorhelpers.com/foxcities

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 94 home care services - Non Medical PC = Personal Care RC = Respite Care/Companion H = Housekeeping MR = Medication Reminders PC H MP S RC MR TE MA MP = Meal Preparation TE = Transportation Escort S = Shopping MA = Medical Assistance St. Paul Elder Services - St. Paul at Home 316 E. 14th St., Kaukauna X X X X X X X X 920-766-6020 • www.stpaulelders.org Synergy HomeCare 717 Eisenhower Dr., Ste. B, Kimberly X X X X X X X 920-843-1700 • www.synergyhomecare.com h ome car e s rv i c - N on M d cal Tongxeng Personal Home Care 206 S. Memorial Dr., Appleton X X X X X X X 920-734-1702 • 800-549-8545 • www.tongxenghomecare.com Valley VNA Senior Care 1535 Lyon Dr., Neenah X X X X X X X X 920-727-5555 (F. V.) 920-538-2974 (N. L.) • 866-930-8862 www.valleyvna.org Visiting Angels of Appleton 3405 Commerce Ct., Ste. F, Appleton X X X X X X X 920-944-8000 • www.visitingangels.com/appleton

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 95 housing - adult family homes (AFH) ELD = Elderly TBI = Traumatic Brain Injury DD = Developmentally AODA = Alcohol and other # Disabled Drug Abuse ELD DA DD PD TBI AODA EDMI Beds PD = Physically Disabled EDMI = Emotionally Disturbed/ DA = Dementia/Alzheimer’s Mental Illness

Agape 1 4 X 7 Tri-park Way, Appleton • 920-734-9871

Alpha Adult Family Home 4 X X X X X 314 W. Sunset Ave., Appleton • 920-656-4397

C & Js 4 X X X 406 W. High St., Seymour • 920-833-1919

Clarity Care 4 X X X X X 424 Washington Ave., Oshkosh • 920-236-6560 • 855-224-7487

Genuine Hearts (Brown County) 4 X X X X 1189 Valleyview Rd., Green Bay • 920-461-8138

Helen’s House - Appleton 4 X X X 5211 W. Century Farm Blvd., Appleton • 920-851-2345

Helen’s House - Darboy (Calumet County) 4 X X X W5705 Mase Ct., Appleton • 920-851-2345

Helen’s House - Kaukauna 4 X X X 1240 Bens Way, Kaukauna • 920-851-2345

Helen’s House - Lake Park (Calumet County) 4 X X X N9138 Brenda Dr., Appleton • 920-851-2345

Helen’s House - Wrightstown (Brown County) 4 X X X 206 Royal St. Pat’s Dr., Wrightstown • 920-851-2345

Helen’s House - Little Chute 4 X X X 610 Harvest Tr., Little Chute • 920-851-2345

Homes for Independent Living - Tamarack 4 X X 1612 W. Packard St., Appleton • 920-734-5912 h ou s ing - ad u l t fa mi y ome (AFH) Homes for Independent Living - Westwood 4 X X 1101 E. Glendale Ave., Appleton • 920-993-8242

Innovative Services – Cilantro 4 X X X X 4301 Cilantro Ln., Kaukauna • 920-462-4477

Innovative Services – Erv Court 4 X X X X X X W131 Erv Ct., Kaukauna • 920-759-9423

Innovative Services – Hickory Road 4 X X X X N8065 Hickory Rd., Bear Creek • 920-752-4578

Innovative Services – Kaylee Lane 4 X X 1619 Kaylee Ln., Appleton • 920-882-0286

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 96 housing - adult family homes (AFH) ELD = Elderly TBI = Traumatic Brain Injury DD = Developmentally AODA = Alcohol and other # Disabled Drug Abuse ELD DA DD PD TBI AODA EDMI Beds PD = Physically Disabled EDMI = Emotionally Disturbed/ DA = Dementia/Alzheimer’s Mental Illness

Innovative Services – Lindbergh St. 4 X X X X X X 111 E. Lindbergh St., Appleton • 920-830-2995

Loppnow Adult Family Home 4 X X X 2426 N. Appleton St., Appleton • 920-993-5517 h ou s ing - ad u l t fa mi y ome (AFH) Maynard Adult Family Home 4 X X X X 107 Lamine Ln., Combined Locks • 920-766-6468

Nobility Reigns, LLC 4 X X X X X 1415 W. Spring St., Appleton • 920-366-8707

Productive Living Systems – Jonathan Place 4 X X X 2417/2419 Jonathan Dr., Appleton • 920-831-6289

REM Townclub 3 X X X X X N2284 Town Club Rd., Kaukauna • 920-759-5333

Res Care – Randy’s Lane 4 X N224 Randy’s Ln., Appleton • 920-687-8358

Res Care – West Wilson 4 X 219 W. Wilson St., Appleton • 920-840-6044

Ridgefield Home 4 X W2592 Ridgefield Ct., Appleton • 920-993-9997

The Gardens - Adult Family Homes, LLC 4 X X X 4271 & 4291 N. Prairie Rose Ln., Appleton • 920-944-8880

Your Neighborhood Living, Inc. 4 X X 630 Lamers Rd., Kimberly • 920-707-1283

Your Neighborhood Living, Inc. – Atlantic Street House 4 X X X X 114 E. Atlantic St., Appleton • 920-850-0391

Your Neighborhood Living, Inc. – Superior Street House 4 X X X X 921 N. Superior St., Appleton • 920-850-0391

Visit www.dhs.wisconsin.gov/guide/provider-search.htm for current information.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 97 Housing - Community based residential facilities (CBRF) ELD = Elderly DD = Developmentally Disabled PD = Physically Disabled # Pets DA = Dementia/Alzheimer’s ELD DD PD dA AODA tbi edmi Beds Allowed* AODA = Alcohol and other Drug Abuse TBI = Traumatic Brain Injury EDMI = Emotionally Disturbed/Mental Illness

ANEW Choice Care (Winnebago County) 12 X X X X X X 1255 & 1265 De Pere St., Menasha • 920-722-4275

ACS Clinical Services LLC 10 X 2 Brighton Circle, Appleton • 920-364-9335

Agape 2 - 9 6-8/ X X 7 Tri-park Way, Appleton (Appleton & Kaukauna) • 920-734-9871 unit

Apple Creek Place (3 Facilities) 44 X X X 5102, 5117, 5118 N. Cherryvale Ave., Appleton • 920-997-8090

Apricity - Casa Clare (Women) 20 X 201 S. Glenridge Ct., Appleton • 920-731-3981

Apricity - Mooring House (Men) 19 X 607 W. Seventh St., Appleton • 920-739-3235

Aspire Senior Living 73 X X X X X X 825 Cobblestone Ln., Kimberly • 920-720-0288

Brookdale Senior Living 95 X X X 5800 Pennsylvania Ave., Appleton • 920-997-0725

Brotoloc (5 Facilities) 6-8/ N2780 State Highway 15, Hortonville unit X X X (Appleton & Hortonville) • 920-779-3900

Care Partners Assisted Living 14 X X X 425 Moasis Dr., Little Chute • 920-788-7033

Care Partners Assisted Living & Memory Care 58 X X X X 112 Harris Way, Hortonville • 920-779-3221

Care Partners Assisted Living / Memory Care 20 X X X X 5031 N. French Rd., Appleton • 920-903-8325

Care Partners Assisted Living 38 X X X X X 5101 N. French Rd., Appleton • 920-939-2020

Carolina Assisted Living 45 X X X 3201 W. First Ave., Appleton • 920-738-0118

Century Oaks Assisted Living 67/ X X X X X X 2100 & 2302 E. Glenhurst Ln., Appleton, WI 54913 • 920-475-7555 unit 6-8/ Clarity Care (4 Facilities) X X X X X 424 Washington Ave., Oshkosh • 920-236-6560 unit Hou s ing - Community bas e d r i enti al fac l itie (CBRF) Country Terrace 16 X X X X X 749 W. Parkway Blvd., Appleton • 920-232-1672

Country Villa Assisted Living 38 X X X X N3782 County Road E, Freedom • 920-422-4620

*DISCLAIMER: Call for type of pet and breed of animal allowed. Some restrictions apply.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 98 Housing - Community based residential facilities (CBRF) ELD = Elderly DD = Developmentally Disabled Hou s ing - Community bas e d r i enti al fac l itie (CBRF) PD = Physically Disabled # Pets DA = Dementia/Alzheimer’s ELD DD PD dA AODA tbi edmi Beds Allowed* AODA = Alcohol and other Drug Abuse TBI = Traumatic Brain Injury EDMI = Emotionally Disturbed/Mental Illness

Darboy Assisted Living 8 X X X N9520 Silver Ct., Appleton • 920-832-9290

Fox Hollow 8 X X X X X X X W7126 Fox Hollow, Greenville • 920-364-9515

Frontida Assisted Living (2 Facilities) 48 X X X 816, 820 Schelfhout Ln., Kimberly • 920-948-0205

Gardens of Fountain Way (Calumet County) 23 X X 1050 Fountain Way, Menasha • 920-993-9980

Gardenview (Winnebago County) 15 X X 1712 Midway Rd., Menasha • 920-733-4305

Good Shepherd Services 50 X X X X 607 & 721 E. Bronson Rd., Seymour • 920-833-6856

Good Shepherd Services - Shepherd’s Inn 20 X X X X 621 W. Factory St., Seymour • 920-833-2013 Heartwood Homes Senior Living 1407 and 1413 N. Mason St., Appleton 38 X X X 920-955-3500 • 920-955-3800

Heritage Residential Living (Winnebago County) 18 X X 2600 S. Heritage Woods Dr., Appleton • 920-738-3000

Kimberly Place 8 X X X X X 314 W. Kimberly Ave., Kimberly • 920-687-1198

Kindred Hearts of Greenville 17 X X W7098 Buttercup Ct., Greenville • 920-757-0996

Kindred Hearts of Kaukauna 16 X X 548 Frances St., Kaukauna • 920-766-4455

Living Tree Estates, LLC 47 X X X X N1916 Greenville Dr., Greenville • 920-882-5045

LSS Eastwood Crisis Facility 8 X X X 430 S. Kensington Dr., Appleton • 920-830-3376

LSS Grandstone Group Home 8 X 1308 N. Leona St., Appleton • 920-730-1028 8-16/ Matthews Homes (6 Facilities) X X X X X X X Appleton & Menasha • www.matthewsseniorliving.com unit

Mayflower Assisted Living 22 X X X X 140 S. Mayflower Dr., Appleton • 920-991-9070

Meridian Senior Living (2 Facilities) 46 X X X X 793, 795 Tarragon Dr., Kaukauna • 920-462-4018

*DISCLAIMER: Call for type of pet and breed of animal allowed. Some restrictions apply.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 99 Housing - Community based residential facilities (CBRF) ELD = Elderly DD = Developmentally Disabled PD = Physically Disabled # Pets DA = Dementia/Alzheimer’s ELD DD PD dA AODA tbi edmi Beds Allowed* AODA = Alcohol and other Drug Abuse TBI = Traumatic Brain Injury EDMI = Emotionally Disturbed/Mental Illness

Misty Arbor Assisted Living 16 X X X X X 333 Misty Ln., Appleton • 920-939-2177

Oak Park Place Of Menasha, LLC (Winnebago County) 40 X X X X 2205 Midway Rd., Menasha 920-702-0000

Pnuma 1 5 X X W7066 Winnegamie Dr., Appleton • 920-832-4090

Pnuma 2 5 X X 233 S. Lynndale Dr., Appleton • 920-734-3092

Province Terrace Villas 8 X X X X X X X 5216 Long Ct., Appleton • 920-257-2573

Ryan Community (Correctional) 16 1338 W. Prospect Ave., Appleton • 920-731-3768

St. Paul Manor 24 X X X 316 E. 14th St., Kaukauna • 920-766-6020 Touchmark Assisted Living and Memory Care (Winnebago County) 50 X X 2601 Touchmark Dr., Appleton • 920-832-9100

Trinity Terrace (Waupaca County) 32 X 1835 Division St., New London • 920-982-5354

Villa Hope 15 X X X 613 N. Division St., Appleton • 920-739-5337

Villa Phoenix 22 X X X 408, 418 N. Lawe St., Appleton • 920-731-1316 • 920-733-5580

Willow Lane Assisted Living 32 X X X 850 W. Elsner Rd., Appleton • 920-380-0511

Visit www.dhs.wisconsin.gov/guide/provider-search.htm for current information.

*DISCLAIMER: Call for type of pet and breed of animal allowed. Some restrictions apply. Hou s ing - Community bas e d r i enti al fac l itie (CBRF)

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 100

PETS Housing - Residential care # Apts Hospice Respite apartment complexes (RCAC) ALLOWED*

Appleton Retirement Community Based on 104 X X 200 W. Packard St., Appleton • 920-954-9990 Availability Hou s ing -

Aspire Senior Living 18 X X X 825 Cobblestone Ln., Kimberly • 920-720-0288

Eagle Point Senior Living 25 X X X 955 E. John St., Appleton • 920-843-9499 Re s i d enti al car e apar tment c om pl x Good Shepherd Meadow Wood Apartments 36 X X 605 Bronson Rd., Seymour • 920-833-1566

Heritage Assisted Living (Winnebago County) 137 X X 2600 Heritage Woods Dr., Appleton • 920-738-3000

Renaissance 74 X X X 301 E. Florida Ave., Appleton • 920-380-1100

St. Paul Villa 89 X X X 312 E. 14th St., Kaukauna • 920-766-6020

Touchmark on West Prospect (Winnebago County) Based on 76 X X 2601 Touchmark Dr., Appleton • 920-832-9100 Availability

Washington Center (Waupaca County) 33 X X 500 W. Washington St., New London • 920-982-5354

Visit www.dhs.wisconsin.gov/guide/provider-search.htm for current information.

*DISCLAIMER: Call for type of pet and breed of animal allowed. Some restrictions apply. RCAC

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 101

Housing - Independent # Of Apartments, Housing PETS living apartments Rooms, Duplexes Assistance ALLOWED* * See Defini- Appleton Housing Authority (AHA) Call for information 925 W. Northland Ave., Appleton • 920-739-6811 tion Below

Appleton Retirement Community 104 X 200 W. Packard St., Appleton • 920-954-9990

Aspire Senior Living 136 X 825 Cobblestone Ln., Kimberly • 920-720-0288

Bear Creek Apartments 8 X 309 Durrel St., Bear Creek • 715-460-0198

66 Buchanan Cottages X X N247 Marie Claire Dr., Appleton • 920-733-7078 cottages

Canal Place 24 X 137 E. Wisconsin Ave., Kaukauna • 920-759-2040

Clarity Care Apartments (OCHA) (Winnebago County) 8 1774-76 Chain Dr., Menasha • 920-731-9781

Courtyard Apartments 61 X 3600 Woodman Dr., Appleton • 920-731-8853

Crescentview Apartments (OCHA) 50 X 515 W. First St., Kimberly • 920-731-9781

D & C Country View Apartments 10 W1993 County Trunk S, Freedom • 920-788-6801

Eagle Point Senior Living 73 X 955 E. John St., Appleton • 920-843-9499

Fox Valley Lutheran Homes - Linwood Place 41 X 425 N. Linwood Ave., Appleton • 920-734-7225

Glenpark Apartments (OCHA) 49 X 2919 W. Glenpark Dr., Appleton • 920-731-9781 Hou s ing - I n d e p en ent l i v apar tment

Golden Venture Apartments (Kaukauna Housing Authority) 74 X 125 W. 10th St., Kaukauna • 920-766-4772

Grandview Townhomes 40 X 551 N. Bluemound Dr., Appleton • 920-843-5067

Greenfield Manor 32 825 E. Greenfield Dr., Little Chute • 920-687-0600

*DISCLAIMER: Call for type of pet and breed of animal allowed. Some restrictions apply.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 102 Housing - Independent # Of Apartments, Housing PETS living apartments Rooms, Duplexes Assistance ALLOWED*

Hallmark Place 128 X 425 W. Kennedy Ave., Kimberly • 920-687-9441

Heritage Residential Living (Winnebago County) 150 2600 Heritage Woods Dr., Appleton • 920-738-3000

Hillside Apartments (OCHA) 25 X 526 W. Factory St., Seymour • 920-731-9781 Hou s ing - I n d e p en ent l i v apar tment

John Fischer Manor 60 X X 330 E. First Ave., Appleton • 920-716-3279

LSS Progressive Apartments 11 X X 3002 W. Darling St., Appleton • 920-730-0090

Lynndale Village 60 X 3761 N. White Hawk Dr., Appleton • 920-209-7368

Marion Heights (Waupaca County) 26 101 E. Beckert Rd., New London • 920-982-5354 New London Housing Authority (NLHA) - Franklin Apartments 62 X X 505 Division St., New London • 920-982-8509

Oaklawn Apartments (Waupaca County) 24 X 315 Oshkosh St., New London • 715-258-0335

Oneida Heights Apartments (AHA) 159 X 525 N. Oneida St., Appleton • 920-882-2100

Oneida Comprehensive Housing Division Call for information X 2913 Commissioner St., Oneida • 920-869-2227

Outagamie County Housing Authority (OCHA) Call for information * See Defini- 3020 W. Winslow Ave., Appleton • 920-731-9781 Duplexes available tion Below

2 & 3 Bedroom Units Parkview Village (Calumet County) X 2820 Kernan Ave., Appleton • 920-731-7288 Multi-Family Units

Pinewood Apartments (OCHA) 25 X 125 John St., Hortonville • 920-731-9781

Randall Court Apartments (OCHA) 100 X 218 E. Randall St., Appleton • 920-731-9781

Regency Place Senior Living 40 X 628 Grand Ave., Little Chute • 920-966-9905 - Opening Fall 2019

*DISCLAIMER: Call for type of pet and breed of animal allowed. Some restrictions apply.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 103 Housing - Independent # Of Apartments, Housing PETS living apartments Rooms, Duplexes Assistance ALLOWED* 8 Renaissance X 301 E. Florida Ave., Appleton • 920-380-1100 condos

Ridgeview Highland Senior Apartments 525 X X 640 Ridgeview Cr., Appleton • 920-954-1920

Riverwalk Place (AHA) 70 X X 431 E. Eagle Flats Pkwy., Appleton • 920-733-5046

Rosewood Glen Apartments (Waupaca County) 36 X 409 Partridge Dr., New London • 920-982-9602

Round House Manor 45 X 300 Bicentennial Ct., Kaukauna • 920-766-2233

SR Development 2 X 2324 W. Prospect Ave., Appleton • 920-419-4501 Seymour Senior Village 710, 720 Bronson Rd., Seymour • 877-377-1434 24 X X www.capservices.org/rentals

Touchmark on West Prospect (Winnebago County) 104 2601 Touchmark Dr., Appleton • 920-832-9100

Union Square Apartments 50 X X 500 E. Winnebago St., Appleton • 920-539-7290

Villas of Combined Locks 24 X 334 Wallace St., Combined Locks • 920-788-2501

Windmill Manor 24 710 Monroe St., Little Chute • 920-788-9214

108 Woodridge Gardens X 3040 Green Meadow Dr., Appleton • 920-733-8811 Multi-Family Units

Zion Place 28 115 E. Winnebago St., Appleton • 920-739-3104 Hou s ing - I n d e p en ent l i v apar tment

*DISCLAIMER: Call for type of pet and breed of animal allowed. Some restrictions apply.

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 104 Housing - Skilled Nursing Facilities (SNF) * P=Physical Therapy O=Occupational Therapy # Rehab Dementia Hospice Respite S=Speech Therapy Beds * Anna John Resident Centered Care Community (Oneida Nation) 48 X X X P,O,S 2901 S. Overland Rd., Oneida • 920-869-2797

Atrium Post Acute Care of Little Chute 65 X X X P,O,S 1201 Garfield Ave., Little Chute • 920-788-5806 Contract Hou s ing - S

Brewster Village 204 X X X P,O,S 3300 W. Brewster St., Appleton • 920-832-5400

Good Shepherd Home 50 X X X P, O, S 607 Bronson Rd., Seymour • 920-833-6856 Contract

k Greentree Health and Rehabilitation Center i (Waupaca County) 60 X X P,O,S ll e 70 Greentree Rd., Clintonville • 715-823-2194 d N ManorCare Health Services 104 X X X P,O,S 1335 S. Oneida St., Appleton • 920-731-6646 u rs Oakridge Gardens Nursing Center (Winnebago County) 108 X X X P,O,S 1700 Midway Rd., Menasha • 920-739-0111 Contract ing F ing

Peabody Manor (Winnebago County) 58 X X X P,O,S 2600 S. Heritage Woods Dr., Appleton • 920-738-3000 ac i

l itie Rennes Health & Rehab Center 88 X X P,O,S 325 E. Florida Ave., Appleton • 920-731-7310 s (S St. Joseph Residence (Waupaca County) 76 X X X P,O,S 107 E. Beckert Rd., New London • 920-982-5354 Contract N

F) St. Paul Elder Services 129 X X X P,O,S 316 E. 14th St., Kaukauna • 920-766-6020

The Bridges of Appleton 150 X X X P,O,S 2915 N. Meade St., Appleton • 920-993-6800

The Pines Post Acute and Memory Care (Waupaca County) 95 X X P,O,S 1625 E. Main St., Clintonville • 715-823-3135

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 105 Housing - Skilled Nursing Facilities (SNF) * P=Physical Therapy O=Occupational Therapy # Rehab Dementia Hospice Respite S=Speech Therapy Beds *

The Recovery Inn (An Eduro Healthcare Community) 12 X P,O,S 2015 E. Enterprise Ave., Appleton • 920-560-1060 Contract

Wisconsin Veterans Home (Waupaca County) 721 X X X P,O,S N2665 County Road QQ, King • 888-458-5586 F) N * OUTAGAMIE COUNTY COMMUNITY LIVING SPECIALIST Call the ADRC for Outagamie County Community Living Specialist assistance in helping nursing home residents, receiving long term care, to return to their home or an alternative living arrangement. See pages 13, 65 s (S l itie i ac ing F rs u d N ll e i k Hou s ing - S

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 106 NOTES:

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 107 NOTES:

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • 108 NOTES:

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • INNOVATION • DISTINCTIVE • TRADITION Family Owned & Operated • www.rennesgroup.com State-of-the-Art Facilities for All of Rent Based on Your Adjusted Income Your Health Care Needs We Offer: Conveniently • Disabled or Elderly Units • On-Call Maintenance Staff • Nurse Advocate, Service • Family Units Located in Appleton! Coordinator & Transportation • Smoke Free Housing Program available for Disabled The Rennes Health & Elderly Units Renaissance & Rehab Center Locations in Appleton & Kimberly Assisted Living Rehabilitative Services Hortonville & Seymour Apartment Community & Skilled Nursing Enjoy Times with Family & Friends on the Patio or in the Community Rooms Also Many Social & Recreational Activities 920-380-1100 920-731-7310 301 E. Florida Ave. 325 E. Florida Ave. Call Today for a Tour 920-734-5596

05479929 or visit us at 05409902 www.outagamiehousing.us Quality Care inYour Own Home • Ambulation & Range of Motion • Home Management • Personal Grooming & Hygiene • Maintain Safe Environment • Dressing • Light Housekeeping •Toileting • In-Home Laundry Services • Incontinence Care • Shopping & Errands HOME CARE, INC. • Meal Preparation & Serving • Assistance with Daily Activities • Feeding Assistance • Companionship • Medication Management • Personal Appointments

Up to 24 Hour Care Affordable Hourly Rates Professional and Compassionate Caregivers For Your Loved Ones

877-233-7145 • 920-445-5513 4321 W College Ave, Suite 200, Appleton 54914 www.GoldenStepsHomeCare.com 05482632

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • Did you know Valley Transit offers discounted rides for passengers age 65 and older? Get anywhere you need to go, in the Fox Cities, for ONLY $1 by displaying your Medicare card or Valley Transit ID. DOWNLOAD THE Valley Transit also offers paratransit services VALLEY TRANSIT APP for those with disabilities that prevent them Just scan the QR Code from riding the fixed bus routes. on the right or visit myvalleytransit.com/app

(920) 832-5800 • myvalleytransit.com

A nonprofit organization providing care since 1908

Quality choices for senior living.

920-727-5555 | valleyvna.org

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • Serving All People Let St. JoSeph Cemetery of AppLeton heLp you with your pre-pLAnning ServiCeS. we offer:

• Single & Family lotS • Single & Companion CryptS • Cremation lotS • Single & Companion niCheS • markerS & monumentS • urnS & VaSeS

920.733.1631 05410461

1815 E. Wisconsin Avenue, Appleton, WI 54911, Office Location 900 N. Ballard Road, Appleton, WI 54911, Cemetery Grounds www.stjosephcemetery.us

COME SEE WHAT EVERYONE’S BEEN TALKING ABOUT AND PREPARE TO BE IMPRESSED! ◆ Spacious one & two bedroom apartments & townhomes* ◆ Newly remodeled apartments and common area spaces* ◆ Heated underground parking ◆ Beautiful views ◆ On-site amenities beyond compare ◆ Social activities and more!

Some apartments reserved for moderate income. *Townhome styles available at select locations. HigHlandsCommunities.Com APPLETON | NEENAH | WINNECONNE | GREEN BAY | DEPERE | WAUSAU 05331361

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • Simplifying Healthcare Options

JMS is an Independent Health Insurance Agency Specializing in: • Medicare • Dental & Vision • Individual ACA We have over 30 years experience and stand behind our strong customer service values. We educate you on the products available & re-evaluate your coverage options at renewal to be sure you have what is right for you.

1-800-236-8557 [email protected] Office Located in Appleton, but will also travel to you in the surrounding cities.

www.jmsbrokerage.com 05405718

Your local Family Care option for personal care and support

Some of the services we manage with you include: • Care Management • Outpatient Mental Health • Personal Care • Residential Care • Medical Supplies & Equipment • In-Home Supportive Care

For more information about the Family Care Program, contact your local Aging and Disability Resource Center (ADRC). www.lakelandcareinc.com

DHS Approval 5/2/18

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • Medicare SuPPleMentS Medicare advantaGe PlanS Medicare Part d 05405444

in-Home-appts FREE Group Meetings telephone consultations Brian Stille (920) 858-8752 [email protected] Allboc Insurance Solutions, LLC Helping Medicare recipients Find Great Plans Since 2006

GABERT, WILLIAMS, KONZ LAWRYNK, LLP ATTORNEYS AT LAW

• Wills • Estate Planning • Probate & Elder Law • Real Estate • Serious Injury • Accident & Insurance Cases FREE 30 Minute Consultation 920-733-5521

Michael D. Lawrynk, website: www.gwkl.net Kody S. Garza, email: [email protected] Erik L. Fuehrer

2711 N. Mason Street, Suite B 05408382 Appleton, WI 54914 (Corner of Mason & OO)

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • Manawa Community Living Center Skilled Nursing Care & Assisted Living all under one roof!

Save up to When home is where $25,000 annually you want to be when compared to Keeping you at home with compassionate home health, hospice and home infusion services. other area facilities. t 866-236-8500 Call today to schedule a tour 920-596-2566

• 24 Hour Staff • Life Enrichment • Social Services • Therapy & So much more

Visit our Website: Manawa Community Living Center ascensionathome.com

www.manawacommunitylivingcenter.com 05475905

St. Paul Home St. Paul Manor Long-term care nursing services and specialized Memory Care assisted living Alzheimer’s/dementia services Life Enrichment Center St. Paul Center of Rehabilitation Club Gabriel adult day services program, Post-acute skilled nursing and therapy foot and nail clinic, massage therapy, St. Paul Villa and warm water therapy pool Assisted living St. Paul at Home McCormick In-home non-medical care, Meals on Wheels, transportation services, Assisted living, Green Bay and emergency response systems The Hoffman Memory Care Resource Center The Memory Care Center within the St. Paul Palliative Care and Hospice Services Neuroscience Group

316 E. Fourteenth St., Kaukauna, WI • (920) 766-6020 • www.stpaulelders.org 05479988 Sponsored by the Franciscan Sisters of Christian Charity

ADRC • outagamie county • 920-832-5178 • 866-739-2372 • First LoLove

It’s been 53 years since they met at a dance, but Mary and Jack still want to be together in the home they adore. As the first home care company in the US, our 50 years of experience has led us to offer the most comprehensive, compassionate care. We understand that there are many things to consider when deciding on care for a parent or spouse. But first, love.

920-944-8945 | interimhealthcare.com/foxcities First in Compassion. First in Comprehensive Care. First in Home Care.™

©2019 Interim HealthCare Inc. Each office is independently owned and operated. 05477855 1407 Hear & 1413 tw oodSeniorLiving.com N. Mason Street, Appleton