CONSUMER GRIEVANCE REDRESSAL FORUM NORTHERN REGION, . (Formed under section 42(5) of Electricity Act 2003.) Vydyuthibhavan, Gandhi Road, Kozhikode -673011 Telephone Number -0495 2367820 [email protected]

PRESENT

MEENA. S : CHAIRPERSON

ROBIN PETER : MEMBER III

OP NO.81/2017-18

PETITIONER :

1. Najeeb M M, Mayyunnil House, Koodaranji P O, Kozhikode.673604

RESPONDENTS :

1. The Assistant Executive Engineer, Electrical Sub Division, KSEB Ltd, , Kozhikode District.

2. The Assistant Engineer, Electrical Section, KSEB Ltd., Koompara, Kozhikode District-673604

ORDER

Case of the Petitioner:-

The petitioner bearing consumer No.1168055001242 comes under Electrical section Koompara and his complaint is with regard to the change of tariff from LT 7A to 4B. He is running a small business establishment at Koodaranji in the name of Common Service Centre Kozhikode, a Central government undertaking. The services such as Aadhar, E district and education are being carried out regularly .They are mostly in favour of the public and done, free of cost. A request to this effect was submitted to the AE Koompara and it was flatly refused. Hence the Petitioner approached the Forum an early justice in this issue.

Version by the Respondent:-

The licensee admitted that the electric connection under Con No.1168055001242 is registered in the name of Sri Musthafa and the existing tariff is LT VII A with connected load of 4625 Watts. From the enquiry it is revealed that the services are as follows:- Processing & renewal of passports, Voter’s Id preparation, E district services, possession certificate, income certificate, community certificate, pan card-aadhar card preparation, TV recharge, RTO services, Norka attestation, ODEPC registration, ticket booking, SBI customer service point, opening of account, cash withdrawal, cash deposit, computer sale and repair & its allied services, scholarship, Engineering/ Medical entrance, Photostat, DTP, Lamination, E payment, internet, insurance, preparing Birth /death / 2 marriage certificates, university chalan, P S C on line registration etc. At present LT 4B tariff is applicable for IT enabled services like Akshaya e centres etc. The petitioner had already submitted an application to get his tariff changed. But it was denied as his business establishment had not fulfilled requisite criteria as stipulated by the IT Mission. Rather, this establishment is not recognized by the I T mission. Moreover, it requires the permission of Regulatory commission to change the existing tariff. Under these circumstances, the Forum may please issue necessary orders.

Rejoinder dated 19.08.2017:-By the Petitioner:-

The petitioner states that the common service centers function like akshaya centers fulfilling the conditions enunciated under Department of Electronics and Information. It is argued that no approval from IT mission is required for this CSC center. KSEB bills can also be paid in this center. Presently LT IV B tariff is applicable to IT & IT enabled services. Since most of the services are carried out as per the guide lines of IT Mission, he prays the Forum to consider his request.

Discussion, analysis and findings:-

Hearing of the case was convened on 19.08.2017 .

Having considered all the documents submitted and the deliberations during the hearing, the Forum has come to the following conclusions leading to the decision;-

The request of the petitioner is to change the tariff from LT VII A to LT IV B as he is engaged in various services like Aadhar/PAN card preparation, e payment, internet, insurance etc. His request was denied by the licensee

3 as his business establishment is not approved by the Kerala IT Mission though it comes under Ministry of Electronics & IT, Govt. of , New Delhi.

The Forum concludes that the request of the Petitioner to change the tariff from LT VII A to IV B cannot be allowed as per prevailing Tariff orders.

DECISION:- The Petition is disposed. The respondent shall take up the matter with KSEB Ltd to consider the request of the petitioner. The petitioner can also approach the Hon’ble Kerala State Electricity Regulatory Commission for tariff change.

Dated this the 26th day of October, 2017. Sd/- Sd/- RobinPeter Meena.S Member III Chairperson.

Endt.on CGRF-NR/OP 81/2017-18/ 542 / 26- 10-2017

Forwarded to:

If the petitioner is not satisfied with the above order of this 1) Sri. Najeeb M M, Forum, he is at liberty to prefer appeal before the State Mayyunnil House, Electricity Ombudsman, Charangattu Bhavan, Building Koodaranji P O, No.34/895, Mamangalam-Anchumana Road,Edappally, Kozhikode-673604 Kochi-682024 (Ph: 04842346488) within 30 days from the date of receipt of this order.

2) The Assistant Executive Engineer, Electrical Sub Division, KSEB Ltd, Kunnamangalam, Kozhikode District.

Copy submitted to:

Chief Engineer (Distribution – North), Kozhikode

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Copy to: 1. The Secretary,KSEB Ltd., Vydyuthibhavanam, Thiruvananthapuram.

2. Deputy Chief Engineer, Electrical Circle, Kozhikode. 3. The Executive Engineer, Electrical Division, Balusseri 4. The Assistant Engineer, Electrical Section, Koompara, KSEB Ltd,Kozhikode, District. Chairperson Sd/- Chairperson

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