Residents Guide

greaterhume.nsw.gov.au

Disclaimer Greater Hume Council believes that all the information contained in the handbook is accurate and reliable at the time of publication. However no warranty of accuracy or reliability as to such information is given and no responsibility for loss arising from or in connection with errors or omissions in any information provided in this publication (including any responsibility to any person by reason of negligence) is accepted by Greater Hume Council or by any of its agents or employees. This publication is issued on the understanding that users and readers of the publication will take independent steps to verify the accuracy of any representations made therein and will not rely on such representations made therein and will not reply on such representations without receiving prior independent legal or professional advice.

Telephone Area Code All telephone numbers in this guide refer to the (02) area code. If calling from outside the state of NSW, the (02) area code should be dialled before the number listed. Contents

Welcome Dog Off Leash Areas, Rules Greater Hume 2030 and Guidelines 12 Community Strategic Plan 3 Building/Planning Moving to Greater Hume Services 13 Council 3 Planning, Development Our Liveable Climate 4 and Construction 13 Township Essential Fact Sheets 13 Statistics 5 Exempt Developments 13 Council Contacts 6 Rural Living - Council Management 6 Right To Farm Policy 13 Council Emergency What is BASIX Report 14 Contacts 7 Engineering 14 Emergency Utility Ranger Services 15 Services 7 Ranger – After Emergency Contacts 7 Hours Calls 15 Emergency Rates and Valuations 16 Hospital Services 8 Rates 16 Rural Fire Service How Rates Control Centre 8 Are Calculated 16 Centrelink 8 Land Valuation 17 Crisis Services 9 Dates for Rates Payments 17 Dial Before You Dig 9 How To Pay Rates 18 Council has a Rates Basic Essentials and Hardship Policy 19 Animal Services 10 Public Health 20 Registration 10 Public Swimming Pools 20 Dog Off Leash Areas in Waste and Greater Hume 11 Recycling Services 21 Contents

Basic Essentials Applying For A Permit 33 Collection Days 21 Firewood – Collecting Obtaining New or From Road Reserves 33 Extra Bins 21 Roadside Grazing 34 Community Recycling Red Guide Posts 34 Centre 27 Swimming Pools - Mobile Community New Safety Registration Recycling Centre 28 Requirements 35 Ewaste Recycling 28 Water Carting 35 Halve Waste 28 Love Food Hate Waste 28 Community Living Oil and Bulk Accommodation and Cardboard Paper 29 Independent Hard Waste Collections 29 Living Options 36 DrumMUSTER 29 Social Support for Older Bush Fire Danger Period Residents 37 and Fire Permits 30 Meals On Wheels 37 When Is A Total Fire Ban Banks 38 Declared 30 Book A Street Stall 38 The Bush Fire Early Childhood Health Danger Period 30 Services 39 Bush Fire Survival Plan 30 Preschools 39 Neighbourhood Child care 40 Safer Places 31 Family Day Care 40 When Are Permits Centre Based Care 40 Required 31 Playgroups 40 What Else Do You Need To Do 33 Contents

Counselling/Family Your Local Politicians 56 Services 41 Health/Medical 56 New Access 41 Medical Clinics 56 Intereach 41 Hospitals 56 Community Transport 42 Internet Public Access 57 Rural Care Link 42 Justice of Peace (JP) 57 Disability services 45 Legal Services 57 Disability Inclusion Plan 45 NSW Trustee NDIS 46 and Guardian 57 Ability Links 46 Library Services 58 Mobility Specialist 47 Mobile Library Services 58 Education 48 Places of Worship 59 Out Of School Hours Care 48 State Emergency Service 59 Schooling and Further Visitor Information Centre 59 Education 48 Yolunteering 60 Facilities 50 Youth 61 Halls For Hire 50 Skate Parks 61 Meeting/Conference Youth Services 62 Facilities 51 MyGov 51 Government Access Services and Other Services 53 Centrelink 54 Enrol To Vote 54 Human Services Information 55 Parliamentarians – Know Contents

Your Council Contact Information 63 Council Offices 63 Email Council 64 Writing To Council 64 Organisation By Function 65 Contact Your Local Councillor 67 Wards in Greater Hume Council 68 Council Elections 69 Budgetary/Delivery Plan Process 69 Council Meetings 69 How A Council Works 70 Annual Report 71 When to Apply for Funding in the Budget 71 Customer Action Requests 71 Council Grants 72 Greater Hume Celebrates Australia Day 73 Access To Information Held By Greater Hume Council 73 Access To Council Information Via Website 73 Local Road Unsealed Regional Road State Road National Highway LocalGovernment Area GREATER HUME COUNCIL HUME GREATER 13.47 kilometres 0

Residents Guide 1 Welcome

The Greater Hume Council Residents Guide is a publication which we believe illustrates just what it is that makes our shire such a great place. The Residents Guide embodies the spirit and vision of Greater Hume 2030 Community Strategic Plan and it reflects the community values that we share: our caring community, our volunteering attitude, a forward thinking outlook, coupled with diverse and exciting opportunities to take part in a range of activities. Whether you want to know what it is that sets us apart, the ‘Basic Essentials’ that make living in our shire such a great experience or who to contact in ‘Community Living’ or ‘Your Council’, this guide brings it together in a readable, easy to find, format. The guide paints a picture of life in our shire: what we have to offer and the services that enable our communities to operate. We live in a glorious region and our shire’s location, easily accessible to two regional cities and the facilities these have to offer, puts us in an enviable position. This coupled with the facilities, infrastructure and services in our shire, allow us to enjoy a lifestyle which is difficult to match. On behalf of my fellow councillors and staff, I commend this publication to you and anticipate that it will go a long way to meeting the needs of current and future residents and provide a much used resource for the benefit of us all.

Cr Heather Wilton Mayor Greater Hume Council

Greater Hume Council would like to acknowledge the traditional lands of the Wiradjuri people, and we pay our respects to elders both past and present.

Residents Guide greaterhume.nsw.gov.au 2 Welcome Community Strategic Plan 2017 - 2030 Our vision for the future The vision we have for the future of Greater Hume Council is designed to encourage commitment to our future and a sense of common purpose and responsibility. It reflects the kind of community we will be in 2030. This vision will be achieved through the implementation of the strategies based on the four core themes of Live A Greater Life Community Strategic Plan 2017 - 2030. Those themes are: • Leadership and Communication • Healthy Lifestyle • Growth and Sustainability • Good Infrastructure and Facilities These themes are clearly interwoven and impact upon each other. They are the cornerstone for our community’s progress and success. Overall, it is the people of our community that makes us unique. It is important our vision contains quality of life, prosperity and connectivity.

Moving to Greater Hume There are so many reasons for moving to Greater Hume including multiple lifestyle choices, a relaxed safe environment to raise children, stable employment opportunities and affordable housing options.

Residents Guide 3 Our Liveable Climate Greater Hume Council experiences a Mediterranean climate which means the changes of season are quite vivid. The region has a warm and temperate, four-season climate, with cool to mild winters averaging about 14 degrees celsius and very warm to hot summers averaging about 30 degrees celsius. There is some climatic variation throughout the shire with the rolling plains to the west being hotter and drier, while the easterly section is slightly cooler and usually wetter.

Our Vision for the Future:

Partnering to advance our rural communities

Residents Guide greaterhume.nsw.gov.au 4 Township Essential Statistics Culcairn Oasis of the Riverina Population 1,121 Average Yearly Rainfall 600 – 800 mm

Henty Home of the Headlie Taylor Header and Henty Machinery Field Days Population 1078 Average Yearly Rainfall 600 – 800 mm

Holbrook The Submarine Town Population 1,335 Average Yearly Rainfall 800 – 1,000 mm

Jindera Satellite Town to Albury Wodonga Regional Centre Population 1,048 Average Yearly Rainfall 600 – 800 mm

Walla Walla Alive With Opportunities Population 583 Average Yearly Rainfall 600 – 800 mm

Small village life experiences can be found at Brocklesby, Burrumbuttock, Gerogery, Gerogery West, Morven, Walbundrie and Woomargama.

Residents Guide 5 Council Contacts Council’s Offices are located at: • Council Office 40 Balfour Street, Culcairn T: 6036 0100 • Henty Office & Library 32 Sladen Street, Henty T: 6036 0100 • Council Office 39 Young Street, Holbrook T: 6036 0100 • Jindera Community Hub 83 Urana Street, Jindera T: 6036 0100 • Walla Customer Service 74 Commercial Street, Walla Walla T: 6036 0100 You can telephone Council for the cost of a local call T:1300 653 538 All correspondence to: General Manager, Greater Hume Council PO Box 99 Holbrook NSW 2644 E: [email protected]

Council Management

General Manager Director Steven Pinnuck Engineering Greg Blackie

Director Corporate Director and Community Environment and Services Planning David Smith Colin Kane

Residents Guide greaterhume.nsw.gov.au 6 Council Emergency Contacts Roads, Storm and Drainage M: 0419 405 768 Water and Sewerage M: 0408 691 637 Ranger/Impounding Officer M: 0427 556 659

Emergency Contacts Ambulance T: 000 Police T: 000 Report All Fires T: 000 State Emergency Service T: 132 500

Electricity supply interruptions and Gas supply Interruptions Essential Energy T: 132 080

Water supply interruptions Villages and Culcairn Water Supplies - Brocklesby, Burrumbuttock, Culcairn, Gerogery, Gerogery West and Jindera. Greater Hume Council M: 0408 691 637

Henty, Holbrook, Morven, Walbundrie, Woomargama and Walla Walla. Riverina Water T: 6922 0608

Residents Guide 7 Emergency Hospital Services Albury T: 6058 4444 Culcairn T: 6029 8203 Henty T: 6929 4999 Holbrook T: 6036 2522 Wagga Wagga T: 6938 6666 Wodonga T: 6051 7111

Rural Fire Service Control Centre Albury/Greater Hume T: 6051 1511 (all hours). To report a fire ring 000.

Centrelink Disability and Carers T: 132 717 Emergency Assistance T: 132 850 Employment T: 132 850 Families T: 136 150 Farmers Assistance T: 132 316 myGOV T: 132 307 Older Australians T: 132 300 SCAMS Help T: 1800 941 126 Training and Study T: 132 490

Residents Guide greaterhume.nsw.gov.au 8 Crisis Services Albury After Hours Clinic T: 6021 0188 Alcohol and Drug Info Service T: 1800 422 599 Domestic Violence National Helpline T: 1800 737 732 Health Advice Line (24 hours) T: 1800 022 222 Kids Help Line T: 1800 551 800 Lifeline T: 131 114 Mental Health Services T: 1800 800 944 Mercy Health Service Parents and Babies Support Unit (Albury) T: 6042 1446 National Security Hotline T: 1800 123 400 Parent Helpline T: 1300 130 052 Poisons Information Centre (24 hrs) T: 131 126 Pregnancy, Birth and Baby Services T: 1800 882 436 Rape Crisis Centre T: 1800 424 017 Wagga Wagga GP After Hours Service T: 6931 0900

Dial Before You Dig Before you start digging, phone 1100 for information about underground services or visit website dialbeforeyoudig.com.au.

Residents Guide 9 Basic Essentials Animal Services Greater Hume Council recognises the importance of pets within the community and encourages residents to be responsible pet owners. Some larger animals such as horses, goats or pigs are usually inappropriate for a residential environment and may be subject to Council policies.

Registration In accordance with the Companion Animals Act 1998, all puppies, dogs, cats or kittens sold or given away must be microchipped and registered for life. Microchipping is not the same as registration. Pet owners must microchip AND register their pets. This means having your dog or cat microchipped first, then registered with Council. When registering your pet you may need to provide documentation such as microchip details, sterilisation certificate, breeder’s card or pension card. For more information visit Council’s web site. Contact your local Customer Service Office for more information.

Residents Guide greaterhume.nsw.gov.au 10 Greater Hume Off Leash Dog Areas In accordance with the Companion Animals Act 1998 and the Local Government Area Act 1993, Council has a number of dog off leash exercise areas. Each designated site is signposted and is provided with a bag dispenser and waste bin.

Culcairn: On the northern side of Douglas Street (between Macbean Street and Railway Parade). Henty: Rosler Street between the Henty-Walla Road and the Sweetwater development, on the southern side of the road from the Golf Club fence to within 10 m of the sealed surface of Rosler Street. Holbrook: On the reserve area west of the Submarine Cafe; between the trees on the southern side of Raymond Street to the drain through the reserve, and from opposite Spring Street to opposite Musgrave Street. Jindera: On the Jindera Recreation Reserve, Urana Road; between the Urana Road fence and the soccer field, and from the fire station to opposite Molkinten Road. Walla Walla: At the Sports Ground (excluding the oval) at the eastern end of Des Kennedy Memorial Drive.

Residents Guide 11 Dog Off Leash Areas - Rules and Guidelines The following rules and guidelines apply to dog off leash areas in Greater Hume Council: • Dog off leash areas are only available for use during daylight hours • You must control of your dog at all times • When dogs are freed in any off leash area, you must prevent your dog from harassing, attacking and chasing other people or animals • Any attacks may result in a Dangerous Dog Declaration being placed on your dog and you may be liable for any costs or damages • All faeces must be picked up and placed in the waste bins provided • Your dog must be wearing a collar with identification tags and have a lifetime registration • Declared Dangerous Dogs and restricted breeds are prohibited and must NOT be off leash in any off leash area at any time • Any breach of these requirements could result in infringements being issued to the dog owner and/or the dog being impounded.

Residents Guide greaterhume.nsw.gov.au 12 Building/Planning Services Planning, Development and Construction: If you are planning a subdivision, building works (including swimming pools, sheds and home business) or a change of building class (including changes to buildings from office to shop) you are required to submit an application to Council. Further information is available on Council’s website. Fact Sheets Council has developed a number of fact sheets for general advice in the development process – eg lodging a Development Application involving building works: • Development Approval Process – Building Works • Development Approval Process – Non Building Works • Preparation of Plans • Septic Tanks/Systems • Plumbing Application and Permits

Exempt Developments Council has also developed facts sheets for ‘exempt developments’ such as air conditioning units, access ramps, awnings/blinds, cubby houses, home based child care, letterboxes, skylights, smoke alarms, hot water systems, poultry houses, pathways and paving, just to name a few. More information can be found on Council's website.

Rural Living – Right To Farm Policy Greater Hume is predominantly a rural shire and much of its local economy is built on the strength and viability of the many rural and agricultural industries. The policy outlines Council’s position on ‘right to farm’ and landholder’s expectations arising from farming operations adjoining rural residential and/or urban expansion. To view the policy go to Council's website.

Residents Guide 13 What is the BASIX report? BASIX is the acronym for “Building Sustainability Index”. All development applications lodged in NSW for new homes, renovations and additions valued over $100,000 must contain a BASIX certificate. Applications for installing a pool or spa must also include a BASIX certificate. The BASIX certificate pledges the homeowner to water and energy saving commitments that must be verified by an accredited certifier before an occupation certificate is issued.

Engineering Engineering Services encompasses the following: • Construction and maintenance of roads and bridges • Parks, gardens and reserves management and maintenance • Water and sewerage services and planning • Stormwater management • Public amenities • Road safety information • Risk management • Emergency services management • Survey and design • Geographical information systems mapping (GIS) • Council’s depots, plan and equipment maintenance and management • Local quarries • Holbrook Airpark

Residents Guide greaterhume.nsw.gov.au 14 Ranger Services Greater Hume Council has a responsibility under the Companion Animals Act 1998 with respect to the control and management of cats, dogs and other animals within the Council and to ensure that the rights of both the owners of the animals and other citizens are maintained. Rangers provide a host of services including, dog/cat registrations, complaints, collect roaming dogs, investigate dog attacks, and assist individuals with general animal management enquiries. Other functions include: • Stock on roads • Abandoned vehicles • Rubbish dumping • Littering • Overgrown vegetation condition and rubbish on public and private land • Onsite sewerage management enquiries To contact the Ranger during normal office hours T: 1300 653 538 (local call).

Ranger - After Hours Calls For out of normal office hours, eg evenings and weekends, rangers only respond to dog attacks or roaming nuisance dogs causing problems in the community (where the dog is still posing a threat and where it has been secured) or stock on roads. In an emergency the Ranger should be contacted via Police or by directly contacting Council’s Ranger M: 0427 556 659.

Residents Guide 15 39 Young St Holbrook NSW 2644 PO Box 99 P 02 6036 0100 or 1300 653 538 Rates and Valuations Holbrook F 02 6036 2683 NSW 2644 E [email protected] greaterhume.nsw.gov.au ABN: 44 970 341 154 Council assists local communities to Instalment Notice Notice is hereby given that the next instalment of rates is due and payable as set out below. Failure to pay the amount shown by the due date will result in interest being charged in accordance with the Local Government Act 1993. run smoothly and administers Assessment No. various laws and regulations to help Posting Date Due Date

Please notify Council of any changes to your mailing address. maintain and improve services and Description & Location of Property facilities for the community. These services include community services such as, aged and disability support, youth activities, sporting and Deduct Payment Since Due Date Total Amount recreational services, environmental Due Simple interest is charged daily on overdue rates at Steven Pinnuck There is no GST payable on this notice. See over for payment options General Manager

Biller Code: 545863 planning, public health, road Ref: Greater Hume Council - Instalment Telephone and Internet Banking - Bpay ® Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or Name transaction account. More info: www.bpay.com.au. maintenance and construction, BPAY View® – View and pay this bill using internet banking. Assessment Number BPAY View Registration No.: Total Amount waste collection, treatment and Due Date disposal just to name a few. Amount Paid $ The rates you pay enables Greater Hume Council to fund these services. Council is required to determine the combination of rates, charges, fees and pricing policies needed to fund the services it provides to the community. This is called a revenue policy.

How Rates Are Calculated Council decides annually how it will calculate and distribute rates among categories of rateable properties.

Do you have to pay a domestic waste management service charge if you don’t use the service? Yes. The Local Government Act 1993 requires Council to levy an annual charge for providing domestic waste management services on all residential properties for which the service is available, whether or not it is actually used. It is considered that all property owners should contribute to the current and future provision of waste services.

Residents Guide greaterhume.nsw.gov.au 16 Is there any way of knowing what your rates and charges will be before receiving your rate notice? Every year, before the final amounts are fixed, Council prepares a draft delivery plan that includes its proposed revenue policy for the following year. This policy must include details of all rates and charges that Council is proposing to levy on ratepayers. The draft delivery plan and proposed budget is placed on exhibition to give members of the public an opportunity to comment. This usually happens in May/June each year. Council must consider any submissions before adopting the plan. This is your opportunity to raise any issues about rates and charges for the following year. Once the rates and charges have been adopted for a particular year, they cannot be changed until the next year.

Land Valuation In NSW, the Valuer General is the State Government’s principal advisor on all land valuation matters. The Valuer General has a statutory responsibility to provide fair and accurate land valuations for rating and taxing purposes, to determine compensation following the compulsory acquisition of land and to provide specialist valuation and property advice to government and the public. The Valuer General values all land on behalf of the State Government and maintains a Register of Land Values containing information in relation to land ownership, location, occupation, value and other information as required by the Valuation of Land Act 1916.

Dates for Rates Payments Rates may be paid in full early in the financial year, or ratepayers can opt to pay by instalments. Total Amount Due: 31 August. Quarterly Instalments Due: 31 August, 30 November, 28 February, 31 May.

Residents Guide 17 How to Pay Rates In Person Culcairn, Henty, Holbrook, Jindera and Walla Walla offices by cash, cheque, money order, EFTPOS or credit card (Mastercard or Visa accepted). At any Australia Post Office by cash, cheque or EFTPOS (cheques payable to Greater Hume Council). By Mail Detach payment slip and mail with payment to: Greater Hume Council, PO Box 99, HOLBROOK NSW 2644 Online Pay online from your credit card and quote your BPAY Reference Number at Council's website, make a payment, Select ‘online payment’ and follow prompts. Greater Hume Council accepts Visa or MasterCard. Telephone Pay by phone from your Visa or Mastercard. Call 1300 730 839 and quote your Reference Number. The phone payment line is a 24-hour service. Calls are charged at the cost of a local call (mobiles extra). BPay You will be required to enter the Biller Code and BPAY Reference Number as detailed on the front of your notice. Rates Easypay is a direct debit payment system where your rates payments are paid automatically when they are due or are paid in instalments on a regular basis. You can arrange the payments in ways that suit you best. You have the choice of paying weekly, fortnightly, monthly or as they become due. Once the Easypay plan has been set up, payments are deducted from your bank account when rates are due or on the plan you have chosen. This means that you don’t need to worry about making payments on time. To organise an Easypay Plan please contact Council’s Revenue team P 02 6036 0100.

Residents Guide greaterhume.nsw.gov.au 18 Interest Penalties Interest penalties apply if payment is not received by the due date, at the current rate of 7.5% per annum calculated daily.

As a pensioner, are you eligible for a concession/rebate on your rates? If you hold a Pensioner Concession or a Department of Veterans Affairs Card you may be eligible for a concession on both your rates and water. The Concession is available only on your primary residence and your pension or DVA card must reflect this address. Please note that NSW does not grant concessions on Health Care cards. If you are receiving a rebate on your rates it will automatically carry over onto your water account. To apply, complete a Pension Concession Application and attach a copy of your Centrelink Pension Card. Your application will then be processed by our Finance Team and an amended rates notice will be sent out to you. Pensioner Concession Forms can be picked up from one of Greater Hume's Customer Service Centres.

Council has a Rates and Hardship Policy Council has a Rates and Hardship Policy to assist ratepayers who are experiencing genuine financial hardship with the payment of their rates and charges. The policy outlines the administrative process to determine hardship applications and ensures that Council meets its legal obligations with respect to hardship applications.

Residents Guide 19 Public Health Council conducts inspections of food outlets in the shire and progressive inspections of septic tanks (SepticSafe program). For more information contact Council T: 6036 0100

Public Swimming Pools Council operates five swimming pools in Greater Hume Shire. Pools are located at Culcairn, Henty, Holbrook, Jindera and Walla Walla across the swimming season from November to March. Season tickets are available for families and/or individuals. Pensioner discounts available. Pool opening hours change for each pool depending on availability of staff and are subject to change. For a timetable of pool opening hours please visit Council's website.

Residents Guide greaterhume.nsw.gov.au 20 Waste and Recycling Services Waste Collection Council provides a kerbside collection service to 12 towns and villages within the shire. The service is also available along roads which are the routes of the collection vehicles. The service consists of a weekly collection of garbage and a fortnightly collection of recyclables. The garbage bin has a red lid and the recyclables bin a yellow lid. Both are 240 litres in size. Collection Days • Monday – Holbrook west of the Hume Highway and Morven • Tuesday – Holbrook east of the Hume Highway and Woomargama • Wednesday – Gerogery, Gerogery West, Walla Walla and Walbundrie • Thursday – Culcairn, Bungowannah (Alternative Thursdays) Jindera, Burrumbuttock and Brocklesby. • Friday - Henty Recyclables collection occurs on the same day of the week as rubbish collection and usually some hours later.

Sulo Bins – Obtaining New or Extra Residents with a waste collection service: • 240 litre sulo bins are only available to those with an existing collection service or with the lodgement of a new collection service • Fees apply for the waste collection service and sulo bins (including new and replacement) • Contact a Greater Hume Customer Service Centre to obtain a Sulo Bin Purchase Replacement and Waste Service Form and to pay relevant fees Residents without waste collection services who wish to purchase a sulo bin/bins can do so from most hardware stores.

Residents Guide 21 LANDFILL/WASTE TRANSFER STATION PRICES 2018/2019 DESCRIPTION Resident Non Resident Mobile Garbage Bins (each) $6 $12 Car or Station Wagon (up to 2 Mobile Garbage Bin’s) $10 $17 Utilities & Box Trailers (3 plus Mobile Garbage Bin’s) $15 $21 Tandem Trailers (Caged box 3 3 trailers) $15 per m $32 per m Trucks $15 per m3 $32 per m3 Commercial Waste $20 per m3 $32 per m3 Asbestos (accepted) Culcairn ONLY (Up to 1 tonne) $150 per tonne or part there of Batteries NO Charge Concrete $48 per m3 EWASTE - TV’s, Computer Monitors, Printers and Peripherals NO Charge EWASTE - Game Consoles and Peripherals $4 each $5 each Fill - Clean Fill (not contaminated – Landfills only) NO Charge Fill - Contaminated $20 per m3 Fridges, Freezers and Air Conditioners (Gassed) $25 each Fridges, Freezers and Air Conditioners (UnGassed) NO Charge Green Waste $7 per m3 $17 per m3 Mattresses, Couches, Lounge Chairs $28 each $35 each Oil NO Charge Scrap Metal (not contaminated) NO Charge Tyres - Car or Motorcycle $8 each Tyres - Light Truck and 4WD $10 each Tyres - Truck $26 each Tyres - Super Single & Small Tractor (diameter<1.5m) $40 each Tyres - Tractor (>1.5m) $100 each Washing Machines - Plastic $10 each Residents Guide greaterhume.nsw.gov.au 22 Waste Facilities Opening Times, Charges & Accepted Waste – Commencing 1 July 2018 Waste Facilities do not open 1 January, Good Friday, 25 April and 25 December. All enquiries should be directed to Council T: 1300 653 538. Day of Week Brocklesby Burrumbuttock Culcairn Gerogery Henty Holbrook Jindera Mullengandra 2216 218 148 Dights 48 Schnaars 83 Coach Henty 160 Tip 953 Bowna Location 18 Lee Road Burrumbuttock Forest Brocklesby Road Road Road Pleasant Road Road Hills Road Road Tuesday 2pm - 5pm 2pm - 5pm Wednesday 2pm - 5pm Thursday 9am - 12pm 2pm - 5pm Friday 2pm - 5pm 9am - 12pm 9am - Saturday 12pm 1st Sunday 1st Sunday 2nd & 4th 2nd & 4th 1st & 3rd 10am - 12pm 2pm - 4pm Sunday Sunday 2pm - 5pm Sunday 2pm - 5pm 2pm - 5pm Sunday 3rd Sunday 3rd Sunday 2pm – 5pm 2pm – 2pm - 5pm 2pm - 4pm 10am - 12pm 5pm The following are accepted without charge where indicated by A; $ indicates that charges apply; N/A indicates items are not accepted. Scrap Metal A A A A A A A A A (limited A N/A A A A A (limited Clean Fill quantities) quantities) N/A Green Waste $ $ $ $ $ $ $ $ Car & Truck A A A A A A A A Batteries Oil N/A A A A N/A A A N/A Recyclables (domestic A A A A A A A A quantities only) 240 litre bins Cardboard & N/A N/A A A A A A A Paper (3m3 skip) Tyres N/A N/A $ N/A N/A $ $ N/A

Council does not accept hazardous wastes, chemical drums(except as arranged on DrumMUSTER days) or animal carcasses. Asbestos accepted at Culcairn ONLY – special payments apply. It is illegal to dispose of Noxious Weeds at Council Waste Facilities.

Residents Guide 23 Waste Facilities Opening Times, Charges & Accepted Waste – Commencing 1 July 2018 Waste Facilities do not open 1 January, Good Friday, 25 April and 25 December. All enquiries should be directed to Council T: 1300 653 538. Day of Week Brocklesby Burrumbuttock Culcairn Gerogery Henty Holbrook Jindera Mullengandra 2216 218 148 Dights 48 Schnaars 83 Coach Henty 160 Tip 953 Bowna Location 18 Lee Road Burrumbuttock Forest Brocklesby Road Road Road Pleasant Road Road Hills Road Road Tuesday 2pm - 5pm 2pm - 5pm Wednesday 2pm - 5pm Thursday 9am - 12pm 2pm - 5pm Friday 2pm - 5pm 9am - 12pm 9am - Saturday 12pm 1st Sunday 1st Sunday 2nd & 4th 2nd & 4th 1st & 3rd 10am - 12pm 2pm - 4pm Sunday Sunday 2pm - 5pm Sunday 2pm - 5pm 2pm - 5pm Sunday 3rd Sunday 3rd Sunday 2pm – 5pm 2pm – 2pm - 5pm 2pm - 4pm 10am - 12pm 5pm The following are accepted without charge where indicated by A; $ indicates that charges apply; N/A indicates items are not accepted. Scrap Metal A A A A A A A A A (limited A N/A A A A A (limited Clean Fill quantities) quantities) N/A Green Waste $ $ $ $ $ $ $ $ Car & Truck A A A A A A A A Batteries Oil N/A A A A N/A A A N/A Recyclables (domestic A A A A A A A A quantities only) 240 litre bins Cardboard & N/A N/A A A A A A A Paper (3m3 skip) Tyres N/A N/A $ N/A N/A $ $ N/A

Residents Guide greaterhume.nsw.gov.au 24 ITEMS OF WASTE The list below provides details of some wastes and how to dispose of them: Asbestos Only accepted at Culcairn Landfill.

Batteries (Car & Truck) Accepted FREE for recycling at all waste centres. Must be uncontaminated. Accepted at Culcairn, Holbrook and Jindera waste facilities (3 cubic metre skips). Also in smaller Cardboard & Paper (domestic) quantities at Burrumbuttock, Gerogery, Henty and Mullengandra transfer stations. Council runs two (2) Drummuster collections per year (usually May Chemical Drums and October) at Burrumbuttock, Culcairn and Henty waste facilities, Holbrook Depot and Walbundrie Showgrounds. Must be separated from general waste. Council is providing FREE Computers & TV’s (ewaste) drop off at all our Council facilities to enable the collection and recycling of Computers and TV`s. Gas Bottles, Paint Tins, Electronic Waste, Fluoro Globes & Accepted FREE at the Community Recycling Centre situated at Tubes, Car & Household Batteries, Motor Oil, Smoke Detectors Culcairn Landfill. Household quantities only. Must not be contaminated. Green waste consist of prunings, cut up Green Waste trees and shrubs only. Separate areas are provided at waste centres for green waste disposal. Must be separated from general waste. Recycling boxes are located Mobile Phones (ewaste) in all Council Service Centres (Culcairn, Henty, Holbrook, Jindera and Walla Walla). Council, at least bi-annually, provides a Household Hazardous Chemical Collection day. Hazardous materials (which cannot be Prohibited Substances disposed of at landfills and transfer stations) include paints and varnishes, thinners, strippers, acids, arsenic and mercury, pesticides, fungicides and herbicides, out of date medicines to name a few. Must be separated and deposited on the area set aside at each Scrap Metal waste facility. All scrap metal is recycled. Must be separated from general waste. Tyres are accepted at Tyres Culcairn, Holbrook and Jindera waste centres. Accepted FREE for recycling at Burrumbuttock, Culcairn, Gerogery, Holbrook and Jindera waste centres. Southern Oil contractors also Waste Oil provide a FREE on farm/business collection service contact 0438 661 401.

Residents Guide 25 The list below provides details of some wastes and how to dispose of them: Asbestos Only accepted at Culcairn Landfill.

Residents Guide greaterhume.nsw.gov.au 26 Community Recycling Station Location: Culcairn, Greater Hume Office Residents can now drop off the following household problem waste items for FREE disposal: • Mobile phones • Household batteries • Flouro light globes • Smoke detectors Only household quantities of the above materials will be accepted. Dangerous goods and items other than those listed will not be accepted. By separating your problem wastes and taking them to your local recycling station, you are helping to improve recycling, reducing waste to landfill and looking after your local environment.

Mobile Community Recycling Pickup Centre Greater Hume Council’s Community Recycling Centre and Mobile Community Recycling Centre offer a free and easy solution for the disposal of household problem waste. The trailer was constructed with funding from the NSW Environmental Trust and the NSW Environmental Protection Authority and aims to reduce illegal dumping and help our community stop stockpiling problem wastes. Designed for the safe collection and transport of problem household wastes such as: • Household batteries • Car batteries • Gas bottles • Fire extinguishers • Paint • Smoke detectors • Fluorescent globes and tubes • Motor and other oils

Residents Guide 27 E Waste Recycling What is E Waste? E-waste is a popular, informal name for electronic products nearing the end of their ‘useful life’. Computers, televisions, VCRs, stereos, copiers, and fax machines are common electronic products. Many of these products can be reused, refurbished or recycled. E waste can be recycled at Jindera, Culcairn and Holbrook, however charges apply.

Halve Waste ‘Halve Waste - reduce, reuse, recycle’ is a public awareness and education campaign developed to engage the whole community in efforts to reduce waste and increase recycling in the greater Albury region. For more information visit the website halvewaste. com.au.

Love Food Hate Waste The ‘Love Food Hate Waste’ program helps to improve community knowledge and awareness in relation to food waste generated by households and businesses across NSW. Aims of the program include: • Raising awareness about the ‘waste of good food’ and the associated economic and environmental costs • Providing simple, easy and small changes that can be made in the home • Promoting new habits about food such as menu planning and shopping from a list (buy it), correct portions (cook it) and more effective food storage techniques (save it). For more information visit the website lovefoodhatewaste.nsw. gov.au.

Residents Guide greaterhume.nsw.gov.au 28 Oil and Bulk Cardboard Paper Oil can be recycled at Burrumbuttock, Culcairn, Gerogery, Holbrook and Jindera. Bulk oil collection can also be arranged direct from properties. Bulk cardboard and paper recycling services are also available to commercial properties.

Hard Waste Collections Council does not provide a hard waste collection service. Depending on the items you should contact a scrap metal dealer or a private waste removal service. drumMUSTER drumMUSTER is the National program that has been set up for the collection and recycling of cleaned eligible non returnable crop production and on-farm animal health chemical containers and provides chemical users with a defined route to safely dispose of used chemical containers. drumMUSTER is the single biggest environmental program ever undertaken jointly by farmers/end chemical users, Local Government and the crop production and animal health industries drumMUSTER’s belief is that the responsible use of chemicals, and waste management initiatives means a cleaner environment for the community as a whole and adds to Australia’s clean and green image. Annually, Council conducts drumMUSTER collections across the shire to enable chemical container and hazardous material collections. Contact one of Council’s Offices for further information T: 6036 0100

Residents Guide 29 Bush Fire Danger Period and Fire Permits The statutory Bush Fire Danger Period in Greater Hume runs from 1 November to 31 March, however it may vary due to local conditions.

When Is A Total Fire Ban Declared? For public safety, a Total Fire Ban is declared for days when fires are likely to escape and be difficult to contain. Extreme fire danger is caused by a combination of dry vegetation and hot, dry, windy weather. Total Fire Bans are announced on local radio and television stations or information can be found on the RFS website and social media or your local RFS office, T: 6051 1511.

Bush Fire Survival Plan Every home should have a Bush Fire Survival Plan encompassing the decision to either “leave early” or to “stay and defend” to ensure that you are prepared and know what to do in the event of a bush fire. Everyone’s Bush Fire Survival Plan will be different and needs to reflect your individual situation and circumstance If you are planning to move to a town or rural location in Greater Hume you should prepare a Bush Fire Survival Plan or contact the local RFS office, T: 6051 1511 for a copy.

Residents Guide greaterhume.nsw.gov.au 30 When Are Permits Required? A permit may be required 12 months of the year or only during the Bush Fire Danger Period, depending on the type of fire. For more information showing where the Bush Fire Danger Period has been declared and permits to burn are required for that area, go to rfs.nsw.gov.au or contact the local RFS Office T: 6051 1511 for advice. Additionally, fire permits are not required for fires for the purpose of heating or cooking, provided that: • The fire is in a permanently constructed fireplace • At a site surrounded by ground that is cleared of all combustible materials for a distance of at least two metres all around • The fire is completely extinguished before leaving • There is an adequate water supply or fire extinguisher Note: Solid fuel barbecues are not permitted on days of Total Fire Ban.

Neighbourhood Safer Places Neighbourhood Safer Places (NSP) are places of last resort for people during a bush fire. It can be part of your contingency plan, for a time when your Bush Fire Survival Plan cannot be implemented or has failed. Remember to complete your Bush Fire Survival Plan to ensure that you and your family are prepared and know what to do in the event of a bush fire. If there is a suitable NSP nearby, you should note it in your plan. An NSP is an identified building or space within the community that can provide a higher level of protection from the immediate life threatening effects of a bush fire. NSP’s still entail some risk, both in moving to them and while sheltering in them and cannot be considered completely safe. A NSP is a place of last resort in a bush fire emergency.

Residents Guide 31 NSP locations Bowna Wymah Wymah Recreation Ground Wymah Road, Bowna Brocklesby Community Hall Howlong Road, Brocklesby Bungowannah Hall and Tennis Courts Corner Bungowannah and Fergusons Roads, Bungowannah Burrumbuttock Fire Station 35 Urana Road, Burrumbuttock Culcairn Culcairn Hall Balfour Street, Culcairn Gerogery Fire Station Main Street, Gerogery Henty Bicentennial Park Olympic Highway, Henty Holbrook Sporting Complex Bowler Street, Holbrook Jindera Recreation Ground Dight Street, Jindera Morven Fire Station Brownrigg Street, Morven Walbundrie Sportsground Billabong Street, Walbundrie Walla Walla Sportsground William Street, Walla Walla Woomargama Hall and Tennis Courts Murray Street, Woomargama For more information regarding NSP visit rfs.nsw.gov.au.

Residents Guide greaterhume.nsw.gov.au 32 What Else Do You Need To Do? Before lighting the fire ensure that: • It can be contained and controlled within the specified area. • It does not contain toxic materials, such as rubber tyres, plastics, paint, etc. • It must not cause an air pollution problem by producing excessive amounts of smoke. • Burning within the villages is at the discretion of Council. You must also check: • Whether a No Burn day has been declared • Whether a Total Fire Ban is in force The expected weather conditions.

Applying For A Permit If in doubt about whether you require a fire permit, or to apply for one, contact the Albury/ Greater Hume Fire Control Centre T: 6051 1511.

Firewood Collection Permit Residents of Greater Hume Council wishing to collect firewood for personal use from roadside verges within Greater Hume are required to obtain a permit. The permit, once issued allows residents to collect fallen timber (felling of trees is not permitted) from selected roadside verges for a period up to 12 Months. The permit can be obtained from your nearest Greater Hume office, following payment of the appropriate administration fee and proof of residency with in Greater Hume.

Residents Guide 33 Roadside Grazing Consent Residents of Greater Hume Council wishing to graze stock on the roadside adjacent to their property are required to obtain consent from Greater Hume Council in the first instant before applying to Local Land Services, who are the issuing authority for grazing permits. Grazing is not permitted on sections of roads that have been declared high conservation areas. Maps are available to view at all Council offices indicating the areas. To obtain consent visit a Greater Hume office, noting that a Certificate of Currency for Public Liability, to the amount of $20M and noting on the Certificate, ‘Roadside Grazing’ and permission from all neighbours (if you are grazing in front of their property) will need to be provided prior to consent being issued.

Red Guide Posts The former Eastern and Western Riverina Noxious Weeds Advisory Groups teamed up with Lachlan and Macquarie Valley Weeds Advisory Committee (MVWAC), Riverina and Central Western Local Control Authorities (LCAs), Local Land Services (LLS) and Roads and Maritime Services (RMS) to develop a simple system to assist in reducing the spread of priority weeds along roadsides. It involves the installation of red guide posts at the ‘start’ and ‘end’ of each weed infestation. The red guide posts identify the site and an extensive awareness campaign will advise that there is to be no works between the posts without the local weed officer’s permission. This project was funded through the NSW Weeds Action Program (WAP) New Innovative project for weeds 2013 -2015 and Murray Local Land Services Integrated Pest and Weed Management Projects. Over 2,000 red guide posts have been distributed to 33 partnering councils across the Riverina and Central Western NSW to be installed next to existing white guide posts. Residents Guide greaterhume.nsw.gov.au 34 Swimming Pools - New Safety Registration Requirements If you own a pool, you now must assess your pool’s safety standards and register it with NSW Government. As a swimming pool owner, you are required to register with NSW Government or risk a $220 penalty. As part of the registration process, you will be required to self-assess your pool against a checklist and state in the register that your swimming pool complies with the applicable standard; to register visit dlg.nsw.gov.au. Council will be inspecting all private pools, promoting water safety and compliance with the Swimming Pools Act. Penalties for not complying have been increased up to $5,500. For more information contact Council’s Planning and Development Department, T: 6036 0100.

Water Carting Should you require bulk water to your residence or property (eg filling of new swimming pool or for domestic or agricultural use), there are a number of water carting operators across Greater Hume. Water carting contractors in Greater Hume include: • S and R.Scheetz and Co P/L (Stan and Warren Scheetz) T: 6029 8396 M: 0428 690 516 • Mark Draper T: 6024 1961 M: 0408 572 236 • Bill Schulz T: 6029 2231 M: 0427 293 229 • Richard Plant T: 6025 5407 M: 0418 353 525 • E.Dunlop (E and D Dunlop PTY LTD) T: 6059 6740 M: 0432 699 700 • Dale Broadfoot (Broad Strategy PTY LTD) M: 0418 378 548 • Luke Howard (Bluey's Plumbing and diggin P/L M: 0403 191 781 • David Jackson (V Civil Plant Hire) M: 0416 024 908 • Jindera Bobcat and Machinery T: 6026 0629 M: 0438 263 133

Residents Guide 35 Community Living Aged Care Accommodation and Independent Living Options • Culcairn Aged Units Elizabeth Street, CULCAIRN T: 6036 0100 • Culcairn Community Housing Black and Elizabeth Street, CULCAIRN T: 6036 0100 • Culcairn Kiltearn House Hostel Edward Street, CULCAIRN T: 6029 9807 • Culcairn Multi Purpose Service Balfour Street, CULCAIRN T: 6029 8203 • Henty Multi Purpose Service Keighran Street, HENTY T: 6929 4999 • Henty UPA Myoora Hostel 1 Keighran Street, HENTY T: 6929 3200 • Holbrook UPA Hostel Bowler Street, HOLBROOK T: 6036 2817 • Holbrook Frampton Court Retirement Units Frampton Court, HOLBROOK T: 6036 0100 • Holbrook Kala Court Retirements Units Kala Court, HOLBROOK T: 6036 0100 • Holbrook Harry Jarvis Wing Holbrook Hospital Bowler Street, HOLBROOK T: 6036 2522 • Jindera Aged Units Creek Street, JINDERA T: 6036 0100 • Jindera UPA Jindera Hostel 74-78 Creek Street, JINDERA T: 6026 3799

Residents Guide greaterhume.nsw.gov.au 36 Social Support for Older Residents • Henty Mens Shed at Sweetwater Drive, Henty T: 6929 3213 • OMNI (Older Men New Ideas) meet 2nd and 4th Wednesday of each month at RS Club T: 6036 2151 Holbrook • Holbrook Meals On Wheels offers social T: 6036 3677 support services for older residents • Holbrook Mens Shed, Wallace Street, T: 6036 2691 Holbrook • Culcairn Mens Shed, Olympic Highway, T: 6029 7505 Culcairn

Meals On Wheels Meals on Wheels is a name familiar to Australians and is at the heart of many communities. It represents helping hands, teamwork and looking out for each other. It is all about people in the community joining forces to help others. Whilst age and disability may reduce some people’s capacity to get out and about, Meals on Wheels help make it possible for them to stay in their homes, where most are happiest, and maintain their independence. Delivery of nutritious meals, social interaction and a friendly check of a client’s well being by Meals on Wheels volunteers can help people live the lives they choose. In Greater Hume Meals on Wheels services are available at Culcairn, Henty, Holbrook, Jindera and Walla Walla. Culcairn Meals On Wheels T: 6051 7800 Henty Meals On Wheels T: 6929 3244 Holbrook Meals On Wheels T: 6036 3677 Jindera Meals On Wheels T: 6051 7800 Walla Walla Meals On Wheels T: 6036 3677

Residents Guide 37 Banks The following is a listing of bank branches in Greater Hume. Culcairn • Hume Building Society • Bank@Post Henty • Bendigo Bank • Bank@Post Holbrook • NAB • Bendigo Bank • Bank@Post Jindera • Hume Bank • Bank@Post Walla Walla • WAW Credit Union • Bank@Post Acting on behalf of over 70 financial institutions, Bank@Post (available at your local Post Office) is the largest agency banking network in Australia.

Book a Street Stall To conduct a street stall fundraiser for your local community group you must book the street stall at your local Council office. Council maintains a register of street stalls and can advise of available dates and locations to conduct stalls.

Residents Guide greaterhume.nsw.gov.au 38 Early Childhood Health Services Culcairn Culcairn Hospital, Balfour Street, CULCAIRN T: 6029 8917 Henty Henty Community Health Centre, Ivor Street, HENTY T: 6929 3734 Holbrook Holbrook Hospital, Bowler Street, HOLBROOK T: 6036 2522 Jindera Jindera Community Health Centre, Creek Street, JINDERA T: 6026 3394

Preschools Burrumbuttock Preschool Inc. T: 6029 3343 E: [email protected] Culcairn Early Childhood Centre T: 6029 8654 E: [email protected] Henty Early Childhood Assoc. T: 6929 3472 E: [email protected] Holbrook Early Learning Centre* T: 6036 2344 E: [email protected] Jindera Preschool T: 6026 3468 E: [email protected] *Additionally, Holbrook Early Learning Centre is a long day care service offering preschool programs and out of school hours care. Refer to Child Care section.

Residents Guide 39 Child Care Services Family Day Care Greater Hume Children Services offers family day care, out of school hours care, and playgroup sessions for registered families. The service caters for children from six weeks old and offers care and education in a safe, secure and stimulating home environment with very flexible hours. The service is registered and approved. Eligible families can receive subsidies from the Department of Human Services (Centrelink). For more information: T: 6026 3877 E: [email protected]

Centre Based Child Care ghchildren.com.au Greater Hume Children Services also supports the communities of Henty and Walla with centre based child care. Henty Monday to Friday care available 7:30am to 5:30pm

Walla Walla Open Monday, Tuesday, Wednesday 8:30 am to 4.30pm The centre based child care services in Henty and Walla Walla are registered and approved. Eligible families can receive subsidies from the Department of Human Services (Centrelink). For more information: T: 6026 3877 E: [email protected]

Playgroups Playgroup sessions are held in Greater Hume. For more information contact Greater Hume Children Services. T: 1800 954 999. Culcairn Playgroup is held every Wednesday at the Lutheran Church Hall, McBean Street, Culcairn. M: 0439 330 325.

Residents Guide greaterhume.nsw.gov.au 40 Counselling/Family Services NewAccess NewAccess is a service designed by beyondblue that provides free and confidential support to help you tackle day-to-day pressures. A NewAccess coach, specially trained and experienced, will support you in setting practical goals that help and will get you back on track. Intereach The key role of Intereach is the delivery of services across the Riverina Murray to support and develop the well-being of young people, families and communities. Intereach’s aim is to support and strengthen communities by providing quality services, establishing networks and building capacity.

Family Links • To support, strengthen and contribute to the overall wellbeing of children and their families. • Servicing new parents, young parents, additional needs, rural and remote, indigenous, culturally diverse and general information and support.

Commonwealth Respite and Carelink Centre • Provides information on services for carers across the Riverina Murray • Coordinates access to respite services in your local area and work with you to plan approaches to respite and other support needs • Servicing older Australians, people with disabilities, their families and carers, general practitioners, other service providers. For more information T: 1800 052 222

Residents Guide 41 Tenant Participation Resource Service • Provides increased access to information, advice and opportunities to more actively participate in processes related to their housing • Servicing social housing tenants For more information on the services Intereach provide T: 1300 488 266 or E: [email protected]

Rural Care Link Rural Care Link offers counselling for stress, depression, relationships, trauma, loss and grief, spiritual issues, family, children and adolescents and families affected with a disability. Counselling sessions are held at Jindera Rural Carelink rooms, Jindera Community Hub and on location at Brocklesby, Culcairn, Holbrook, Walla Walla and Wodonga. Fees are on a sliding scale. Medibank Health Fund rebate is available. For more information contact M: 0428 221 854.

Community Transport What is community transport? Who can access it? Community transport is a service for people who require transport to recreation and shopping areas, access to medical and social services and social contact. Community transport services are available for people who are experiencing transport disadvantage: • People who are financially disadvantaged, isolated or have a mobility impairment • People who are having difficulty with activities of daily living and their carers • People with disabilities and their carers Department of Veterans Affairs card holders are eligible users. See following page for further information.

Residents Guide greaterhume.nsw.gov.au 42 Fees to Subject location Advise on booking to Subject location Advise on booking to Subject location Advise on booking <5 kms $10 5 -25 km $15 >25 kms $30 > 3 hours + $20/hr Albury/ Wagga $35.00 Local (Holbrook, Walla, Culcairn) $5.00 Between GHC towns $10-15 Advise on booking for For Referral/Contact Kalianna My Aged Care assessment and referral for to Kalianna from Service pickup from return 7.30am 2.15pm My Aged Care for and assessment referral for referral to Kalianna Kalianna My Aged Care for and assessment referral for referral to Kalianna My Aged Care For and assessment referral to UPA T) 3244 6929 My Aged Care assessment and referral to Holbrook Meals on Wheels 6036 3677 T: The Border Cancer Hospital Social Worker 6064 1400 (02) T:

: 1800 200 422 : T required notice 48hrs People under 65yrs under People & disability with People carers whoPeople are transport disadvantaged who 65 yrs over People activities difficulty with have of living daily and their carer 65yrs. under People & disability with People carers whoPeople are transport disadvantaged Department of Veterans Affairs card holders who 65yrs over People activities difficulty with have of living daily and their Carers People 65yrs under People with disability & carers whoPeople are transport disadvantaged Department of Veterans Affairs card holders who 65yrs over People activities difficulty with have of living daily and their carers peopleFor receiving/ attending Social Support programs who 65 yrs over People activities difficulty with have of living daily and their carers peopleFor receiving/ attending Social Support programs who 65 yrs over People activities difficulty with have of living daily and their Carers (cancer) oncology Day treatments Department of Veterans Affairs card holders Eligibility • • • • • • • • • • • • • • • • • • Vehicle Car Bus Bus Car Car Car www.myagedcare.gov.au 2299 6041 T:

Days – Mon Fri - Mon Thurs 1 Thurs/ mth - Mon Fri - Mon Fri Mon-Fri Service to Door door service Service from pickup 7.30am return from 2.15pm Service from pickup 8.30am return from 2.30pm to Door door service to Door door service to Door door My Care Aged

Kalianna Locality Hume Greater Council area to Henty Albury Holbrook/ Culcairn to Albury Henty Holbrook Culcairn to Walla Walla Albury or Wagga Hume Greater Council Contacts:

Residents Guide 43 Fees to Subject location Advise on booking to Subject location Advise on booking to Subject location Advise on booking <5 kms $10 5 -25 km $15 >25 kms $30 > 3 hours + $20/hr Albury/ Wagga $35.00 Local (Holbrook, Walla, Culcairn) $5.00 Between GHC towns $10-15 Advise on booking for For Referral/Contact Kalianna My Aged Care assessment and referral for to Kalianna from Service pickup from return 7.30am 2.15pm My Aged Care for and assessment referral for referral to Kalianna Kalianna My Aged Care for and assessment referral for referral to Kalianna My Aged Care For and assessment referral to UPA T) 3244 6929 My Aged Care assessment and referral to Holbrook Meals on Wheels 6036 3677 T: The Border Cancer Hospital Social Worker 6064 1400 (02) T:

Kalianna Locality Hume Greater Council area to Henty Albury Holbrook/ Culcairn to Albury Henty Holbrook Culcairn to Walla Walla Albury or Wagga Hume Greater Council Contacts:

Residents Guide greaterhume.nsw.gov.au 44 Disability Services Greater Hume Disability Inclusion Action Plan Greater Hume Council is committed to disability inclusion and access to build a strong and equitable community. Greater Hume Council supports the fundamental right of people with disability to choose how they live their lives, to access opportunities and enjoy the benefits of living and working in our society as all residents do. This belief underpins disability inclusion planning in the NSW Local Government sector and the objective to ensure that local services, facilities and programs provided by councils are inclusive. As part of this Greater Hume Council has developed a Disability Inclusion Action Plan (DIAP). Extensive engagement with people with a disability, their carers, family and friends as well as Council staff has been undertaken to inform this important plan. Actions from the plan will directly inform Council’s Community Strategic Plan ensuring accountability and reporting of the measures that will flow to the Delivery and Operational plans.

Disability Inclusion and Access Reference Groups Between January and March 2018, locality based Disability Inclusion and Access Reference Groups were established in Jindera, Holbrook, Culcairn and Henty to ensure Greater Hume Council is aware of the issues which affect people with disabilities and their carers living in the Shire. The Reference Groups also provide advice on ways in which Council can be a more inclusive community for people with disabilities. Members of the Reference Groups will draw on their own experience and their broader engagement with people with disability, as well as their carers and service providers, to provide that advice to Council. Download a copy of Greater Hume's Disability Inclusion Plan from our website or pick up a copy from one of our Customer Service Centre's. For more information on the Disability Inclusion and Access Plan and reference groups contact Greater Hume Council on T: 6036 0100

Residents Guide 45 NDIS The National Disability Insurance Agency (NDIA) is an independent statutory agency. Our role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIS will mean peace of mind for every Australian - for anyone who has, or might acquire, a disability. Our priority is to ensure people with disability continue to get the support they need. The changes that are required to existing disability support systems are significant. Arrangements are being made to ensure the scheme can be introduced gradually, ensuring a smooth transition for people with disability and support providers. For more information on the NDIS go to ndis.gov.au or contact the local NDIS office at Albury(myGov Office), 430 Wilson Street, Albury NSW 2640 Open 8.30am - 4.30pm Monday - Friday T: 13 23 07.

What is Ability Links NSW? Ability Links NSW is a way of connecting people with disability, their families and carers in the community. Linkers work closely with people with disability, their families and carers to support them to fulfil their goals, hopes and dreams. Providers are the organisations that offer services to people with disability and the community. Linkers work for these Providers. There are a range of Providers around the state, you can use the following website to help you find a Provider or Linker in your area abilitylinksnsw.org.au.

How much does it cost? Nothing. Ability Links is a free program.

Residents Guide greaterhume.nsw.gov.au 46 Who can use Ability Links? Ability Links NSW is for: • People with disability aged 7 to 64 years • Carers and families of people with disability Individual, clubs, groups and businesses can also access Ability Links NSW for information and support on inclusion of people with disability. There is no formal assessment process or referral that you need to meet in order to use Ability Links NSW.

Mobility Specialist When most people think of us, they think of Guide Dogs. But a Guide Dog is just one of the ways in which we support people who are blind or vision impaired. At Guide Dogs NSW/ACT we provide assistance to anyone with vision loss, no matter what your age or level of vision. You certainly don’t have to be totally blind, or want a Guide Dog to receive our free services. While training Guide Dogs is an important part of our work, Guide Dogs NSW/ACT also provides a variety of supports to people who are blind or vision impaired that increase independence, minimise the impact of vision loss and build confidence for further education, employment and social participation. Our services include: • Training people to use canes, canines and electronic aids to improve their mobility and thus their independence and quality of life • Training companion dogs for children and adults who are disabled or disadvantaged owing to age, isolation or ill health • Advocating on behalf of the people we assist to make the community an easier place in which to live and work For more information contact: Zoë Gephart Orientation and Mobility Specialist Guide Dogs NSW/ACT Shop 3, 549 Kiewa Street, Albury NSW 2640. T: 6041 5201 W: guidedogs.com.au

Residents Guide 47 Education Out of School Hours Care Before and after school care is available through: Greater Hume Children Services For more information T: 1800 954 999 Holbrook Early Learning Centre For more information T: 6036 2344

Schooling and Further Education There are many opportunities for families living in Greater Hume with a choice of high quality primary, secondary and private schools available to suit the needs of families.

Primary Public Schools • Brocklesby Public School T: 6029 4272 E: [email protected] • Burrumbuttock Public School T: 6029 3253 E: [email protected] • Culcairn Public School T: 6029 8385 E: [email protected] • Gerogery Public School T: 6026 0514 E: [email protected] • Henty Public School T: 6929 3184 E: [email protected] • Holbrook Public School T: 6036 2021 E: [email protected] • Jindera Public School T: 6026 3280 E: [email protected] • Walbundrie Public School T: 6029 9004 E: [email protected] • Walla Walla Public School • T: 6029 2253 E: [email protected]

Residents Guide greaterhume.nsw.gov.au 48 Primary Private Schools • Saint Mary Mackillop College - Jindera (Kinder to Year 12) T: 6045 9422 E: [email protected] • St. Joseph’s Primary School - Culcairn T: 6029 8577 E: [email protected] • St. John’s Primary School - Jindera T: 6026 3220 E: [email protected] • St. Patrick’s Primary School - Holbrook T: 6036 2288 E: [email protected] • St. Paul’s Lutheran Primary School - Henty T: 6929 3323 E: [email protected]

Secondary Public Schools • Billabong High School T: 6029 8377 E: [email protected] Secondary Private Schools • Saint Mary Mackillop College - Jindera T: 6045 9422 E: [email protected] • St. Paul’s College - Walla Walla T: 6029 2200 E: [email protected]

Further Education • TAFE NSW Riverina Institute - Albury Campus T: 1300 823 374 tafensw.edu.au • TAFE NSW Riverina Institute - Wagga Wagga Campus T: 1300 823 374 tafensw.edu.au • Wodonga TAFE T: 1300 698 233 wodongatafe.edu.au • Charles Sturt University - Albury - Wodonga T: 6051 9000 csu.edu.au • Charles Sturt University - Wagga Wagga T: 6933 2000 csu.edu.au • La Trobe University - Albury/Wodonga Campus T: 6024 9700 latrobe.edu.au/aw Residents Guide 49 Facilities Halls For Hire There are many community halls located across Greater Hume. Next time you are planning an event or family function consider hiring a hall near you. • Bowna Mullengandra Public Hall Jim Hayes M: 0402 384 148 • Brocklesby Public Hall Jim Everitt T: 6029 4266 • Burrumbuttock Hall Marion Vile T: 6026 5258 • Carabost Hall Elisabeth Wilkinson T: 6948 6161 • Cookardinia Hall Kim Hulme T: 6029 3591 • Culcairn Memorial Hall Greater Hume Council T: 6036 0100 • Gerogery Hall Greater Hume Council T: 6036 0100 • Henty Hall Alison Scott T: 6929 3250 • Holbrook Shire Hall Greater Hume Council T: 6036 0100 • Jindera School of Arts Lee Howard T: 6026 3338 • Lankeys Creek Hall Anna Reeves T: 6036 8103 • Little Billabong Hall Joy Wearn T: 6036 7233 • Walbundrie Hall Doreen Wright T: 6029 9045 • Walla Walla Community Hall Helen Krause T: 6029 2073

Residents Guide greaterhume.nsw.gov.au 50 Meeting/Conference Facilities Council operates fully airconditioned modern meeting/conference facilities at the Holbrook Library Complex Building (Library Court) and Jindera Community Hub (83 Urana Street). Large and small meetings catered for (up to 100 people). Full conference facilities including wireless internet access, data projector, screens and gourmet catering(Holbrook only). For more information regarding hire of the facilities contact Holbrook Library T: 6036 3262 E: [email protected] Jindera Community Hub T: 6036 0100 E: [email protected] myGov myGov is a secure way to access government services online with one login and one password. One username and password for government services You can link these government services to your myGov account: • Medicare • Australian Taxation Office • Centrelink • Australian JobSearch • My Health Record • My Aged Care • Child Support • Department of Veterans' Affairs • National Disability Insurance Scheme

Residents Guide 51 One Inbox for your important notices myGov Inbox will keep your letters, statements and messages safe, secure and in the one place. You can get notices from: • Medicare • Australian Taxation Office • Centrelink • Child Support • Department of Veterans' Affairs • National Disability Insurance Scheme

One place to update your details with government departments You can update your address and contact details in your myGov account and your changes will also be made with your linked member services. Member services that participate in Update Your Details are: • Medicare • Australian Taxation Office • Centrelink • Australian JobSearch

ABN and myGov If you have an ABN, you can connect it to your myGov account. Contact myGov to obtain a login, either: to to website mygov.au T: 13 23 07 A: 430 Wilson Street, ALBURY 2640 Monday to Friday 8.30 - 4.30pm

Residents Guide greaterhume.nsw.gov.au 52 Government Access Services and Other Services Government Access Services are available at Greater Hume's Culcairn Office and Library Complex, Holbrook • Department of Fair Trading – applications and information • Seniors Card applications • National Parks – passes • Births, Deaths and Marriages – applications • NSW Maritime – boat and PWC licences, vessel registration renewals • State Debt Recovery Office – payments • Department of Industry and Investment – Fisheries Division – fishing licences • Housing NSW – Public housing general enquiries and applications • RTA – Driver knowledge and hazard perception tests; driver qualification tests for cars, motorbikes and trucks Also at the Culcairn Office only • Disability Advocacy and Information Services – available for appointments once a month • Albury (No Interest Loan Scheme) - available for appointments when requested • Hume Riverina Community Legal Service – available for appointments when requested • RTA – every fortnight for licensing and registration renewals and driving tests • Purchase Trainlink rail tickets At Henty Council Office and Library only • RTA Drivers Licence Road tests (once a month) • RTC internet access (free to library members) • Photocopying/faxing and laminating services • Screen/data projector hire

Residents Guide 53 Centrelink Centrelink agencies are located at Council’s offices in Culcairn and Holbrook. Services available include: • Use of the telephone to ring prospective employers, speak to Centrelink or use the self service options • Have your proof of identity documents copied • Use of the fax or copier • Use of the computer for Centrelink information and other purposes, resume writing and searching for a job • Pick up and lodge Centrelink forms • Respond to general questions on payments and services • Show you a quick and easy way to do your business with Centrelink through self service • Help you complete forms and other paper work • Arrange referrals to specialist Centrelink services

Enrol To Vote Voting in Australia is compulsory for everyone who is over the age of eighteen. So, in the months before you turn eighteen, it is a good idea to start thinking about enrolling to vote. The Australian Electoral Commission only needs to register you on one form in order for you to be eligible to vote in local, state and federal elections. For more information and to enrol go to aec.gov.au/Enrolling_to_vote. If you are already on the electoral roll but you change your name or address please contact the Electoral Commission to update your address details or visit elections.nsw.gov.au.

Residents Guide greaterhume.nsw.gov.au 54 Human Services Information The Australian Government Department of Human Services (DHS) provides easy, high quality services to people at different stages of their lives through the Centrelink, Child Support, Medicare, CRS Australia and Australian Hearing programs. The Department is responsible for the development of service delivery policy and provides access to social, health and other payments and services. Our priorities are, “to support individuals, families and communities to achieve greater self-sufficiency; through the delivery of policy advice and high quality accessible social, health and child support services and other payments; and support providers and businesses through convenient and efficient service delivery." Contacting Department of Human Services The numbers listed below will put customers in contact with an Australian Government Department of Human Services Call Centre. Calls to ‘13’ numbers can be made anywhere in Australia for the cost of a local call. Calls to a FreeCALL number are free from a landline. Calls from mobile phones are charged at mobile phone rates. Use these numbers for enquiries about DHS services and payments: Centrelink: (Mon to Fri 8 am to 5 pm). • Self Service Line:13 6240 • Employment Services: 13 2850 • Retirement Services: 13 2300 • Disability, Sickness and Carers: 13 2717 • Youth and Student Services: 13 24 90 • ABSTUDY: 1800 132 317 • Financial Information Service National Seminar Booking Hotline: 13 63 57 • Medicare: 13 20 11 (24 Hours, 7 days a week) • Child Support: 13 1272 (Mon to Fri: 8 am to 4.45pm) • Australian Hearing: 1300 412 512 (Mon to Fri: 8.30am to 5pm) hearing.com.au A complete description of services visit humanservices.gov.au.

Residents Guide 55 Parliamentarians - Know Your Local Politicians Australian Federal Parliament Greater Hume Council is situated in the Federal seat of Farrer. Member: Hon. Sussan Ley, MP Member for Farrer 517 Kiewa Street. Albury NSW 2640 T: 1300 303 203 E: [email protected]

New South Wales Parliament Greater Hume Council is situated in the NSW State seat of Albury. Member: Greg Aplin, MP Member for Albury 612 Dean Street, Albury NSW 2640 T: 6021 3042 E: [email protected]

Health/Medical Medical Clinics Henty 8 Ivor Street, Henty T: 6929 3760 Culcairn 81 Balfour Street, Culcairn T: 6029 8304 Hume 115-117 Albury St, Holbrook T: 6036 2952 86 Commercial St, Walla Walla T: 6036 2952 Jindera Creek Street, Jindera T: 6026 3203

Hospitals Culcairn MultiPurpose Service 51-55 Balfour Street, Culcairn T: 6044 6100 Henty MultiPurpose Service 7 Keighran Street, Henty T: 6929 4999 Holbrook Health Service Bowler Street, Holbrook T: 6036 2522

Residents Guide greaterhume.nsw.gov.au 56 Internet Public Access Is available at Culcairn, Henty and Holbrook Public Libraries, Jindera Community Hub and Internet Cafe at Submarine Cafe, Albury Street, Holbrook.

Legal Justice Of The Peace (JP) If you are seeking the services of a JP in your area please access www.jp.lawlink.nsw.gov.au. On the website you are able to conduct a search for JP’s for a specific postcode. The site will provide you with a list of names and contact telephone numbers. As JP’s are usually volunteers they may not be available at short notice or at all times of the day. When seeking the services of a JP, please telephone in advance to make an appointment. It is best to telephone during weekday business hours. If urgent contact on a weekend is necessary, please limit your call to a reasonable time of the day.

Legal Services (Community Legal Services) Hume Riverina Community Legal Service provides free legal advice on a range of issues. These include family law, family violence, separation and divorce, youth law, motor vehicle accidents, credit and debt issues, discrimination, consumer complaints, traffic offences, fines, seniors’ issues and other everyday legal problems. To book an appointment T: 1800 918 377.

NSW Trustee and Guardian The Trustee and Guardian Wagga Wagga branch visits Albury on the third Wednesday of each month to provide services to local communities. If you need to make or update your Will, Power of Attorney or Enduring Guardian T: 6932 7800 to make an appointment. For more information on services tag.nsw.gov.au Residents Guide 57 Library Services Greater Hume Council provides library facilities at Culcairn, Henty and Holbrook, while smaller towns and villages are provided with mobile library services (see below). Services include: fiction and non fiction books, talking books, big range of large print books, magazines, newspapers, DVDs, disabled access, photocopying and fax facilities. Free internet access to library members. Culcairn - 40 Balfour Street, Culcairn Monday to Friday 8.30am to 5pm Saturday 10.00am to 12.30pm Henty - 32 Sladen Street, Henty Monday Closed Tuesday to Friday 11am to 1pm, 2pm to 5.30pm Saturday 10.00am to 12.30pm Holbrook - Library Court, Holbrook Monday Closed Tuesday to Friday 11am to 1pm, 2pm to 5.30pm Saturday 9.30am to 12.30pm

For more information regarding library rules and borrowing conditions greaterhume.nsw.gov.au or contact a Greater Hume Library T: 6036 0100 Library membership is free and open to all residents of Greater Hume.

Mobile Library Services Mobile library services are currently available to Brocklesby, Burrumbuttock, Gerogery, Jindera, Mullengandra, Walbundrie, Walla Walla and Woomargama. For more information regarding dates and times contact Riverina Regional Library. T: 6926 9771 or visit rrl.nsw.gov.au.

Residents Guide greaterhume.nsw.gov.au 58 Places of Worship For a comprehensive listing of places of worship across Greater Hume visit Council’s Community Directory located on our website.

State Emergency Service The SES is made up of a wide diversity of people who regularly commit their time and energy, volunteering to assist their communities in times of flood, storms and other emergencies. The organisation provides ongoing training to update skills and conducts regular practice sessions. The friendships forged through fellow volunteers makes this training commitment easy. Greater Hume Council has two SES units, based at Culcairn and Holbrook. Residents interested in joining the SES in Greater Hume Council please contact the SES Unit Controller T: 6058 5300 or visit ses.nsw.gov.au.

Visitor Information Centre Greater Hume Visitor Information Centre is located in the Submarine Precinct at Holbrook. Residents are invited to contact our Accredited Visitor Information Centre at Holbrook or visit one of our Visitor Information Points to access visitor information such as our visitor’s guide, town and region maps, day and half day tours of the region, information and brochures on attractions, towns and events. Visitor Information Points are located at Burrumbuttock General Store, Burrumbuttock; Red Cross Craft Shop, Culcairn; Dales Highway Store and Doodle Cooma Craft Shop, Henty; Gerogery Supply Store, Gerogery; Woolpack Inn Museum, Holbrook; Jindera Pioneer Museum, Jindera; Walla Store, Walla Walla, Walbundrie Co-op; Walbundrie and Woomargama Post Office, Woomargama. Contact our Accredited Visitor Information Centre at: 15 Wallace Street, Holbrook T: 6036 2422 E: [email protected] W: visitgreaterhume.com.au

Residents Guide 59 Volunteering Volunteering has a meaningful and positive impact on your local community. Studies report that engaging in regular volunteer work increases life expectancy because social interaction improves 'quality of life'. Volunteering offers many other benefits as well, including: • Opportunity to learn or develop new skills • Be part of your local community - What better way is there to connect with your community and give a little back than volunteering • Increase motivation and sense of achievement • Boost your career options- If you are thinking of a career change then volunteering is a perfect way to explore new fields • Create new interests and hobbies - Volunteering can give that escape to everyday routine and create a balance in our lives. Finding new interests and hobbies through volunteering can be fun, relaxing and energizing. • Meeting a diverse range of people - Volunteering also offers an incredible networking opportunity and both the recipients of your volunteer efforts and your co-workers can be a rich source of inspiration and an excellent way to develop your interpersonal skills. Send a message to your employer, teachers, friends and family - People pay attention to your life outside the environment in which they have direct contact with you. Volunteering reflects and supports a complete picture of you, and gives real examples of your commitment, dedication and interests. Show people what you are passionate about and maybe you will inspire them too!

Residents Guide greaterhume.nsw.gov.au 60 Do you wish to volunteer? Greater Hume Council connects prospective volunteers and organisations that operate across a variety of different areas. Council values the significant contribution made by community members who volunteer their time to support these diverse services. Volunteers significantly enhance the quality of life, community spirit and leisure time opportunities in the region and volunteering promotes enduring social, cultural, environmental and economic value to the community. The volunteering opportunities within Greater Hume are varied including: Aged and Disability Children's Services Community Development Health and Wellbeing History and Heritage Sport and Recreation Tourism, Events and Visitor Services For more information on volunteering or seeking volunteers contact Greater Hume Council T: 6036 0186 or E: [email protected]

Youth Skate Parks Skate parks are located in: • Wallace Street, Holbrook • Memorial Park Keighley Street, Henty • Dight Street, Jindera (within the sportsgroud) New skate parks are planned for Culcairn, Jindera and Walla Walla.

Residents Guide 61 Youth Services Library and Youth Development Team Leader, Susan Kane, provides youth services to Greater Hume and Lockhart Councils working effectively with young people to enhance their health and wellbeing, and provide them with opportunities to contribute to the community. Initiatives include: • Youth activities during school holiday periods • Annual Youth Forum • Motivational media program for schools • Works with schools to coordinate programs on driver safety and Responsible Serving of Alcohol training for students • Youth week activities • Youth Advisory Committee • Cultural programs and activities • Homework club at Henty, Holbrook and Culcairn Libraries.

For more information please contact: Susan Kane, Council’s Library and Youth Development Team Leader T: 6036 0100 E: [email protected]

Residents Guide greaterhume.nsw.gov.au 62 Your Council Contact Council Offices Council Office Corporate Services, General Manager, Customer Service Office 39 Young Street, Holbrook NSW 2640 T: 6036 0100

Council Office Engineering, Environment and Planning, Customer Service Office, Library 40 Balfour Street, Culcairn NSW 2660 T: 6036 0100

Jindera Community Hub Customer Service Office, Greater Hume Children Services, 83 Urana Road, Jindera NSW 2642 T: 6036 0100

Walla Walla Customer Service Customer Service Office 74 Commercial Street, Walla Walla NSW 2659 T: 6029 2392

Henty Office & Library Customer Service Office, Library 32 Sladen Street, Henty NSW 2658 T: 6036 0100

Residents Guide 63 Email Council You can email Council at: [email protected]

Writing to Council Address all correspondence to: General Manager PO Box 99, HOLBROOK NSW 2644

Organisational Structure of Greater Hume Council See following page

Residents Guide greaterhume.nsw.gov.au 64 Regulatory Building Services Planning Services Environmental Services Environment & Planning Works Assets Engineering Water & Sewer Water Traffic &Infrastructure Traffic Community Governance Governance Tourism Promotion Tourism General Manager Economic Development Community Engagement Elected Council Finance Corporate & Corporate Services Community Services Community Services Information Technology

Residents Guide 65 Amusement Devices Approvals Article Impounding Building Inspections Caravan Pakrs Companion Animals Construction Certificates Development Control Environmental Health Food Safety Heritage Matters Local Environmental Plan Municipal Buildings Maintenance Noxious Weeds Nuisance Complaints Plumbing & Drainage Inspections Pollution Matters Public Entertainment Approvals Public Cemeteries Public Health Strategic Planning Straying Stock Subdivisions Swimming Pools Management Waste Asset Management Bridges Data Collection Contracts Development Conditions Depots & Workshops Effluent Reuse Emergency Management Floodplain Management Footpaths, Kerb Channel GIS Mapping WHS Parks & Reserves Plant & Fleet Management Quarries & Pits Road Maintenance Road Safety Sewerage Stormwater Drainage Streetlighting Survey & Design Management Traffic Supply Water Risk Management Agendas & Minutes Community Strategic Plan Delegations Register Economic Development Internal Audit Legislative Compliance Media Releases Media Liaison Policy Development REROC RAMROC Strategic Planning WHS/RISK Aged Care Services Community Grants Community Programs Financial Reporting Human Resource Mgt Information Technology Leases Libraries Section 355 Committees Records Management Rural Transaction Centres Greater Hume Children Services Services Youth

Residents Guide greaterhume.nsw.gov.au 66 Contact Your Local Councillor Name Address Phone Ward Cr Heather PO Box 240 6036 2610 Wilton HOLBROOK NSW (Home) East MAYOR 2644 0400 989 238 Cr Doug Meyer OAM PO Box 79 0429 690 999 North DEPUTY HENTY NSW 2658 MAYOR Cr Denise 135 Jindera Street 6026 3381 Osborne JINDERA NSW 2642 (Home) South 0411 282 320 142 Adams Street Cr Matt Hicks PO Box 560 0419 602 780 South JINDERA NSW 2642 6026 3417 Cr Jenny Bungowannah Road (Home) South O’Neill JINDERA NSW 2642 0438 263 417 60 Bendemeer Lane HOLBROOK NSW Cr Lea Parker 0427 362 723 East 2644 “Pilrig” 2420 Holbrook Road Cr Terry CULCAIRN NSW 0407 933 127 North Weston 2660 1098 Walla- Cr Annette Walbundrie Road 0429 906 401 North Schilg WALBUNDRIE NSW 2642 21 Thomas Street Cr Tony Quinn GEROGERY WEST 0429 674 933 East NSW 2642

Residents Guide 67

Wards in Greater Hume Council

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Residents Guide greaterhume.nsw.gov.au 68 Council Elections Council elections are held on the second Saturday in September every four years. A by-election was held in November 2018 resulting in Councillor Lea Parker elected as an East Ward councillor for the remainder of the term. Next local government elections will be held in September 2020. Elections are conducted by the NSW Electoral Commission.

Council Meetings Greater Hume Council meets monthly usually on the third Wednesday of the month. The schedule of meetings, together with agenda documents and minutes are available for viewing on Council's website.

Budgetary/Delivery Plan Process Annually Greater Hume Council undergoes rigorous planning for the following year’s delivery plan; identifying actions for the next 1 to 4 year horizon and setting the budgetary income and expenditure to meet its plans. This process aligns with council’s long term strategic plan Greater Hume 2030. In addition, Council receives a quarterly report on the delivery of its planned strategies to ensure that its actions align with its strategic planning objectives and budgetary/financial commitments.

Residents Guide 69 How A Council Works Roles and Responsibilities - Mayor, Councillors and General Manager. The Local Government Act 1993 sets out the distinct roles of the council and the general manager. In a nutshell, council sets policy and the general manager implements it and manages and directs the council staff. The role of the mayor is: • To exercise in cases of necessity, the policy-making functions of the governing body of the council between meetings of the council • To exercise such other functions of the council as the council determines • To preside at meetings of the council • To carry out the civic and ceremonial functions of the mayoral office The role of a councillor, as a member of the governing body of the council, is: • To direct and control the affairs of the council • To participate in the optimum allocation of the council’s resources for the benefit of the area • To play a key role in the creation and review of the council’s policies and objectives and criteria relating to the exercise of the council’s regulatory functions • To review the performance of the council and its delivery of services, and the management plans and revenue policies • Review the performance of the general manager on an annual basis The role of the councillor, as an elected person, is: • To represent the interests of the residents and ratepayers • To provide leadership and guidance to the community • To facilitate communication between the community and the council

Residents Guide greaterhume.nsw.gov.au 70 Annual Report Each year in November, Council prepares an annual report that summarises its achievements for the proceeding financial year. The current annual report is available for viewing on Council’s website.

When To Apply For Funding In The Budget If you wish to apply for funding in the budget, the ideal time to make application to Council is prior to February each calendar year, as the detailed planning process occurs between February to April, prior to the public exhibition of the draft delivery plan and budget which occurs during May and June. Residents and/or ratepayers can apply at other times of the year, but Council may hold the matter over until the delivery plan budgetary review.

Lodge a Customer Action Request Residents and ratepayers are encouraged to report matters that require Council's attention by using the Contact Us tab on the website greaterhume.nsw.gov.au. The Lodge A Customer Request has been designed for you to request, comment, suggest or advise a problem. Please provide as much information as you can to assist us. For requests requiring IMMEDIATE/URGENT action eg dangerous dog, dog attack, tree across road, etc, phone 02 6036 0100 to report the problem.

Residents Guide 71 Council Grants Greater Hume Community Development Grants, provides up to funding to $40,000 per year. The aim of these grants is to support, assist and encourage community groups to develop and implement: • Innovative programs to help build and maintain social cohesion, build local capacity and lead toward social sustainability • Community and Council partnerships • Enhance, develop or construct community facilities • Sport and recreation projects and activities • Arts and cultural projects and activities • Projects that will improve the viability and sustainability of the economy • Projects that will improve the amenity and quality of physical infrastructure

The Greater Hume Community Development Funding Program opens in August every year and eligible organisations can apply for up to $4,000 in funding. Applications are available via Council's website, or contact the Manager of Community Services T:6036 0100. Applicants are encouraged to contact Council to discuss their application prior to completion and submission.

Residents Guide greaterhume.nsw.gov.au 72 Greater Hume Celebrates Australia Day On 26 January each year Greater Hume Council celebrates Australia Day in a different town or village in the shire. All residents of the shire are invited to attend and to celebrate this important day in Australia’s history. Citizen, Young Citizen, Community Event, and Sports Awards are announced each year at the Greater Hume Official Australia Day ceremony.

Access to Council Information via Website Residents are encouraged to regularly review Council’s website greaterhume.nsw.gov.au. The following list is provided as an example of the types of information available on Council’s website: • Events ‘What’s On’ calendar • Have Your Say • Lodge a Customer Action Request • Agendas and minutes of Council meetings • Policy documents • Employment opportunities • Development and Planning information • Road closures • Council’s biannual newsletter • Council's News • Landfill opening times • Water restrictions

Residents Guide 73 Access to Information held by Greater Hume Council The Government Information (Public Access) Act 2009 (NSW), (GIPA Act), establishes a comprehensive system for public access to government information. The GIPA Act encourages the routine and proactive release of government information, including information held by providers of goods and services contracted by government agencies. In summary, there are a number of ways in which Council information will be available.

Mandatory Release Council must publish certain information on its website, free of charge. This public information includes: • Council policies • Information about the Greater Hume Council • Information about Development Applications (DAs) • Plans and strategies • Agendas and Minutes of Council Meetings (excluding confidential items as prescribed under Section 10A of the Local Government Act 1993 If the information is not available on Council’s website, you may inspect a copy of the information at Councils’ offices during normal business hours free of charge. If you wish to obtain a hard or electronic copy of the information, charges may apply.

Proactive Release Under the GIPA Act we proactively release information with a commitment to providing as much information as possible, for free or at the lowest possible cost. It is also our intent to make information easily accessible to the public.

Residents Guide greaterhume.nsw.gov.au 74 Informal Request Other information held by Council is authorised to be released in response to an informal request, subject to any reasonable conditions that Council may wish to impose. This may include information not currently available on Council's website, a request for an individual's own personal information or property related enquiries.. You can download an Informal application request or email Council at [email protected].

Obtaining property owner information We only release property owner details if they are a business or corporation. In compliance with privacy laws, we do not release individual ownership details. You can apply for individual property ownership information from NSW Land Registry Services.

Formal Request Council can release information in response to a formal application. You can download a formal application form. In some limited circumstances, people seeking access to government information will need to submit a formal request. This should occur if one or more of the following apply to the information requested: • It is of a sensitive nature that requires careful consideration in terms of overriding public interest for and against disclosure • It contains personal (of another person) or confidential information where consultation with other

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