WEST WIMMERA HEALTH SERVICE
responsive compassionate
WEST WIMMERA HEALTH SERVICE A NEW ERA IN HEALTHCARE STRATEGIC DIRECTIONS 2012 TO 2015
accessible
accountable quality-driven WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
CONTENTS A MESSAGE FROM THE PRESIDENT 2 A TIME OF CHANGE 3 WEST WIMMERA HEALTH SERVICE CEO: LOOKING TO THE FUTURE 4 OUR PURPOSE 6 KEY STRATEGIC GOALS / TARGETS 7 A NEW ERA IN OUR SERVICE 8 CHALLENGES / KEY ISSUES ARISING 9 HEALTHCARE STRATEGIC STATEMENT 10 OUR STRATEGY 11 STRATEGIC DIRECTIONS OUR VISION 12 STRATEGY MAP 13 TO WWHS WORLD OF HEALTH 14 2012 2015 AN IMPRESSIVE ARRAY OF SERVICES 16 STEPPING FORWARD 18 CONTACT DETAILS 20
PAGE II WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
CONTENTS
WEST WIMMERA HEALTH SERVICE A NEW ERA IN HEALTHCARE STRATEGIC DIRECTIONS 2012 TO 2015
PAGE 1 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
A MESSAGE FROM THE PRESIDENT A TIME OF CHANGE
I am delighted to present West Wimmera Those objectives are to be achieved by better Health Service’s A New Era in Healthcare: utilising the skills and resources available Strategic Directions 2012 to 2015. in the Wimmera and Southern Mallee and to continue to grow the healthcare capacity This strategic initiative moves towards a in our communities. strengthening commitment to meet people’s particular health and welfare needs. It Strategic Directions also sets the stage for responds to the specific change of direction improvement in the settings in which care described in the Federal Government’s is delivered and seeks more accessible National Strategic Framework for Rural and services by dealing with distance and Remote Health issued in November 2011 and transport difficulties arising from the relative the State Government’s Victorian Health remoteness of our region from the larger Priorities Framework 2012-2022 Rural and population centres. Regional Health Plan. The planned strategies reflect not This change of direction ushers in a new era just continuing change but will give by targeting specifically more responsive, rise to a paradigm shift by driving clinically appropriate and cost-effective A New Era in Healthcare. healthcare.
PAGE 2 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
A MESSAGE FROM THE PRESIDENT A TIME OF CHANGE
The emerging period is foreseen by West • more concentrated education, training The Board of Governance wishes to thank ‘ THIS STRATEGIC Wimmera Health Service as providing new and personnel development for Board all of the people who contributed to the challenges in an environment of continually members, management, clinicians and strategies that have been developed in INITIATIVE MOVES tightening resource constraints. But support staff to maintain and enhance this program. the rewards for success will be specific, their leadership and technical skills; and The Board of Governance looks forward TOWARDS A meaningful and valuable. They include: • closer attention to involving the with confidence to the next three years • Better use of limited resources; community in our service configuration, as its Strategic Directions 2012/15 are STRENGTHENING capability, capacity and location, trialling implemented, delivering a bountiful harvest a stronger, more self-sufficient • innovations and providing feedback. for health services within our catchment community in terms of healthcare, COMMITMENT TO and beyond. supporting infrastructure and skill-base; A New Era in Healthcare: Strategic Directions 2012 to 2015 is the culmination MEET PEOPLE’S accessible services using innovative • of the efforts of a wide range of people communication technologies and within WWHS and externally, including the PARTICULAR HEALTH by sharing resources with other Wimmera Southern Mallee Health Alliance health services; and the Grampians Region of Ron Rosewall AND WELFARE NEEDS.’ • more specific and stronger relationships the Department of Health. President with tertiary health services in Ballarat and Melbourne;
PAGE 3 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
CEO: LOOKING TO THE FUTURE
As we look forward to the emerging future of West Wimmera Health Service we are reminded of the collective vision that has guided our growth in scope, scale and quality since inception. That is to provide advanced healthcare here, within our community, building improvement on improvement. Our vision remains true.
PAGE 4 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
CEO: LOOKING TO THE FUTURE
The multiplicity of communities and Promoting health and wellbeing across The Strategic Directions 2012/15 set ‘DELIVERING QUALITY As we look forward to the cultures which came together to create all ages and delivering quality care which the course to propel our Service to the West Wimmera Health Service has brought actually meets the needs of customers by next important stage of achieving our HEALTHCARE THAT emerging future of West Wimmera about a unified Service with co-ordinated providing the ‘right care in the right place progressive ambition. systems, assets and work practices while at the right time’ has set West Wimmera ACTUALLY MEETS Health Service we are reminded of maintaining the inherent culture of each Health Service apart as a leader in rural community. health provision. THE NEEDS OF Maintaining the position of this Service as Our passion for achieving the best possible the collective vision that has guided a key provider of health services for the health and welfare outcomes for our Region CUSTOMERS HAS Wimmera and Mallee areas of Western will never wane as we function under a our growth in scope, scale and quality Victoria and parts of the Tatiara District in resilient charter, a strong suite of values SET WEST WIMMERA South Eastern South Australia necessitates and more than considerable spirit to deliver constant restructuring, changes to major equitable healthcare specialities which will HEALTH SERVICE since inception. That is to provide John N Smith PSM elements of service delivery, development significantly raise the health status of the Chief Executive Officer of the physical environment and the many people who reside in this diverse and wide APART AS A LEADER IN advanced healthcare here, other facets a progressive organisation reaching area of Rural Victoria and South must manage proactively to remain at the Eastern South Australia. RURAL HEALTH AND forefront of our field. within our community, building WELFARE PROVISION.’ improvement on improvement. Our vision remains true.
PAGE 5 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
OUR PURPOSE KEY STRATEGIC GOALS
Our purpose, as we look into the future, is to improve the health and wellbeing of the people in our diverse communities.
TARGETS 2012/13 2013/14 2014/15
COMPASSIONATE
EXPERT
FORWARD-LOOKING
PAGE 6 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
OUR PURPOSE KEY STRATEGIC GOALS SERVICE IMPROVEMENT GOALS 1 Services match consumers’ health needs. Our purpose, as we look 2 Improved access to services. 3 Better communication with communities. into the future, is to improve 4 More collaboration with other health service providers. the health and wellbeing 5 Strong leadership, performance and transparency. of the people in our diverse 6 Stronger strategic management capabilities. 7 Develop the skills and capacities of our personnel. communities. 8 Better service delivery, infrastructure and equipment. 9 Greater use of technology. FINANCIAL GOAL 10 Ongoing financial sustainability.
TARGETS 2012/13 2013/14 2014/15 1 Accreditation of all services. Achieve Achieve Achieve 2 Aged care occupancy rate. 97% 98% 99% 3 Acute care occupancy rate. 65% 70% 75% 4 Primary care occasions of service. 65,000 70,000 75,000 5 Disability contact hours. 27,000 28,500 29,000 6 Operating surplus before depreciation and capital items. $67,000 $80,000 $100,000
PAGE 7 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
OUR SERVICE CHALLENGES KEY ISSUES ARISING
During the next three years West Wimmera Health Service will face challenges aecting wide-ranging aspects of the services we provide. Strategies have been designed to meet these challenges and advance our capabilities, expertise and facilities.
PAGE 8 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
OUR SERVICE CHALLENGES KEY ISSUES ARISING An ageing population increasing the demand Better service models and profiles. for healthcare close to where people live. During the next three years Responding to the seven highest health risks in rural and regional areas – Arthritis, Depression and Anxiety, Improved access to services. West Wimmera Health Service Cancer, Heart Disease, Diabetes, Osteoporosis and Stroke. Low socio-economic status of a significant portion Ongoing financial sustainability. will face challenges aecting of our population. wide-ranging aspects of the Dealing with distance – a feature of our region and a potential barrier to timely access to services. Greater information and communication services we provide. Strategies Rising operating and capital costs. technology capabilities. have been designed to meet Restricted funding and fragmented funding sources. Expanded and stronger alliances with other health service providers. these challenges and advance Lack of flexible, effective processes and structures Effective leadership, more transparency, improved to allocate resources where they are needed most performance and greater accountability. our capabilities, expertise in the Wimmera and Southern Mallee. and facilities. ACCESSIBILITY
SUSTAINABILITY
LEADERSHIP
PAGE 9 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
STRATEGIC STATEMENT OUR STRATEGY
Our aim is to deliver health, welfare and disability services which are compassionate, responsive, accessible and accountable to individual and community needs and which result in quality outcomes for the people of West Wimmera and the Southern Mallee.
PAGE 10 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
STRATEGIC STATEMENT OUR STRATEGY responsive We offer flexible services that respond quickly to community needs, changes in our environment and our performance. Our aim is to deliver health, compassionate We feel and show concern for the health and wellbeing of welfare and disability services our communities and the impact of our service outcomes on their lives. which are compassionate, accessible We design and deliver our services so that people can responsive, accessible and easily locate, understand, obtain and appreciate them. accountable We take responsibility for our decisions which are accountable to individual and reported, explained and justified; we are open to criticism community needs and which and suggestions for change and improvement. quality outcomes Ongoing accreditation of our services ensures that they are result in quality outcomes for improving continually and meet accepted standards of care. the people of West Wimmera and the Southern Mallee. RESPONSIVE
QUALITY-DRIVEN
ACCOUNTABLE
PAGE 11 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
INNOVATIVE
OUR VISION ADVANCED STRATEGY MAP
ATTENTIVE 20 15 To establish a health 20 14 service without peer through the pursuit 20 13 of excellence and by 20 12 opening the doors
to innovation and 20 15 20 14 20 13 20 12
technology. 20 12 20 13 20 14 20 15
20 12
20 13
20 14
20 15
PAGE 12 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
OUR VISION STRATEGY MAP
20 15 To establish a health 20 14 STRATEGIC CONSUMERS: STRATEGIC FINANCIAL: service without peer DIRECTIONS DIRECTIONS through the pursuit Match services with communities’ changing needs 20 13 Maintain and enhance our financial sustainability Improve access to services 20 12 of excellence and by Enhance communication with our communities opening the doors
to innovation and 20 15 20 14 20 13 20 12 technology. 20 12 20 13 20 14 20 15
STRATEGIC LEARNING AND GROWTH: STRATEGIC INTERNAL PROCESSES: DIRECTIONS DIRECTIONS
20 12 Build staff capabilities Adopt a flexible, collaborative approach to resource allocation in the region Strengthen our governance, performance, 20 13 Continue to improve our facilities and equipment transparency and accountability Strengthen and expand our professional 20 14 relationships Use the latest technologies more effectively
20 15
PAGE 13 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
WWHS WORLD OF HEALTH
Big Desert Wyperfield National Park National Park Hopetoun
West Wimmera Heath Service Rainbow
Lake aracts highly qualified Medical, VICTORIA Hindmarsh Jeparit B200
Nursing and Allied Health SOUTH AUSTRALIA Warracknabeal Bordertown Nhill Kaniva < ADELAIDE A8 professionals from many parts A8 Dimboola
of the world. They play an Little Desert National Park
B240 B210 B240 Goroke integral part in our ability to Natimuk Horsham MELBOURNE >
oer advanced and skilled B240 A8
Narracorte NHILL Jilpanger Flora A200 healthcare consistently and Fauna Reserve
Black Range Halls Gap throughout our facilities StatePark Grampians National Park and services. Residential Aged Care KEY Medical Centre
Hospital (Primary Care Casualty)
Hospital (Primary Care Casualty and Surgical Centre)
PAGE 14 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
WWHS WORLD OF HEALTH
Big Desert Wyperfield National Park National Park Hopetoun
West Wimmera Heath Service Rainbow
Lake aracts highly qualified Medical, VICTORIA Hindmarsh Our Service covers more than 17,000 Jeparit B200 square kilometres. Overcoming the
Nursing and Allied Health SOUTH AUSTRALIA Warracknabeal Bordertown Nhill challenges that are associated with Kaniva < ADELAIDE A8 professionals from many parts A8 Dimboola distance and remoteness is a defining of the world. They play an Little Desert National Park condition. It is front and centre of the
B240 B210 B240 Goroke integral part in our ability to Natimuk Horsham strategies we devise to meet the future MELBOURNE > and bring increasingly adept and oer advanced and skilled B240 A8
Narracorte expert healthcare to the people NHILL Jilpanger Flora A200 healthcare consistently and Fauna Reserve of West Wimmera.
Black Range Halls Gap throughout our facilities StatePark Grampians National Park and services. Residential Aged Care KEY Medical Centre
Hospital (Primary Care Casualty)
Hospital (Primary Care Casualty and Surgical Centre)
PAGE 15 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
AN IMPRESSIVE ARRAY OF Services
Allied and Community Massage Therapy Ante & Post Natal Classes Maternal and Child Health Asthma Education and Counselling Meals on Wheels West Wimmera Health Service is Cancer Council Victoria Men’s Sheds – Cancer Awareness Moovers and Shakers Walking Groups Cardiac Rehabilitation Program National Diabetes Service broad-based. Our central concern Carer’s Support Group Nutrition Education – Nhill, Goroke Occupational Therapy Community Health Nursing Optometry is a consistent desire to oer Continence Education Orthodontic Referral Diabetes Education Pap Smear Tests Dietetics Physiotherapy wide-ranging services delivered District Nursing Planned Activity Groups Drug and Alcohol Program (Adult Day Centres) Emergency Relief Program Podiatry Exercise Groups: Puberty Biz at the highest professional level Aerobics, Falls & Balance Group, (for Grade 6 Children & Parents) Gentle Exercises, Tai Chi Radiology Exercise Physiology Rural Primary Health Service in modern, ecient and congenial Farm Safety Education ‘Secret Men’s Business’ Fitness Assessments (Group for older men) Fun, Fit and Fabulous Social Work – Welfare facilities. The commitment to do Gorgeous Girls School Program & Counselling Service Guys & Gals School Program Speech Pathology Gym/Weights Program Strutting Strollers so is unwavering as is the process Hairdressing WorkHealth Checks Health and Fitness Centre Care for the Aged Health Promotion & Education Aged Care Assessment of continuing to build strong Hearing Services Community Aged Care Packages Home and Community Care Community and Home Based Aged Care Hospital in the Home Consumer Directed Care Packages collegiate relationships with Hospital to Home National Respite for Carers Program Kindergarten Screenings: Residential Hostels & Nursing Homes Podiatry, Speech Pathology, other health services or Occupational Therapy, Physiotherapy and knowledge centres. Dietetics awareness
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Clinical Community Programs Disability Jeparit Primary School Acute Hospital Care Advocacy Kaniva College Hospital to Home (H2H) Admission and Discharge Clinic Community Access Kindergardens: The program supports patients in the transition General Dental Community Inclusion Program Nhill, Jeparit, Kaniva, West Wimmera Health Service is from hospital to home. Patients must live in Dental Diagnostic Adult Day Service Rainbow, Goroke municipalities associated with West Wimmera Dental Prosthetic Food Preparation and Sales Lutheran Primary School – Nhill Health Service. broad-based. Our central concern Dialysis Future for Young Adults Natimuk Primary School Domiciliary Midwifery Hospital in the Home (HITH) Individual Support Nhill College ENT Surgery HITH is the provision of hospital care in Living Skills Rainbow College is a consistent desire to oer Gastroenterology the comfort of the person’s own home. Respite Rainbow Primary School General and Specialist Medical Care Patients are regarded as hospital inpatients Supported Employment St Patrick’s Primary School – Nhill General and Specialist Surgery and remain under the care of their treating Therapy Programs Woomelang Bush Nursing Centre wide-ranging services delivered Laparoscopic Surgery medical practitioner. Vocational Training Maternity Shared Care Clinic Service Support National Respite for Carers Program (NRCP) Nursing Traineeships Nursing Homes & Hostels Education Provide ‘time out’ for carers of people with Obstetrics and Gynaecology Engineering and Maintenance Dementia. This program offers carers the Nhill at the highest professional level Ophthalmic Surgery Environmental opportunity to maintain their own interests Iona Digby Harris Home Oral Surgery Health Information Management while fulfilling the demanding role of carer. Orthopaedic Surgery Kaniva Hospitality in modern, ecient and congenial Palliative Care Community Aged Care Packages (CACPs) Archie Gray Nursing Home Library and Resource Centre Pathology These packages offer comprehensive assistance Kaniva Cottages Hostel Volunteers Pharmacy to the elderly to support them in their facilities. The commitment to do Jeparit Training and Alliances Post Acute Care homes, thus delaying entry into a hostel or Jeparit & District Nursing Home Primary Care Casualty-Urgent Care nursing home. Australian Catholic University Psychiatry Rainbow Charles Darwin University Post Acute Care (PAC) so is unwavering as is the process Re-constructive Surgery Rainbow Bush Nursing Home Annexe Charles Sturt University Provides community based services such as Regional Discharge Planning Strategy Rainbow Bush Nursing Hospital Hostel Deakin University community nursing and personal care. Latrobe University Natimuk Federation University of continuing to build strong Home and Community Care Program (HACC) ‘Allan W Lockwood’ Special Care Hostel This program provides care in home and University of Melbourne Trescowthick House Hostel University of South Australia community settings to frail older adults, Natimuk Bush Nursing Home Annexe collegiate relationships with younger people with disabilities and their Wimmera Hub Inc carers, promoting independence and avoiding Services Offered premature or inappropriate admission to long Traineeships Across the Region Work Experience term Residential Aged Care. other health services or Allambi Elderly Peoples Home – Dimboola Work Placements Consumer Directed Care Packages (CDCPs) Avonlea Hostel – Nhill Consumers have the responsibility for Dunmunkle Health Service knowledge centres. managing their own Package and seek services Edenhope Hospital they want tailored to their own special needs, Goroke P-12 College hence maximising independent living within their home environment.
PAGE 17 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
STEPPING FORWARD
Building eective strategies is an activity of prescience, knowledge and relevance. We aim to enhance every facet of our service and facilities and this document illustrates the strategies that will help us to meet the future constructively and compassionately.
PAGE 18 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
STEPPING FORWARD
Building eective strategies is an activity of prescience, knowledge and relevance. We aim to enhance every facet of our service and facilities and this document illustrates the strategies that will help us to meet the future constructively and compassionately.
PAGE 19 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
CONTACT DETAILS
sustainable advanced compassionate NHILL HOSPITAL GOROKE COMMUNITY KANIVA HOSPITAL RAINBOW HOSPITAL 49 Nelson Street, HEALTH CENTRE 7 Farmers Street, 2 Swinbourne Avenue, expert accessible Nhill, Victoria 3418 Natimuk Road , Kaniva, Victoria 3419 Rainbow, Victoria 3424 T (03) 5391 4222 Goroke, Victoria 3412 T (03) 5392 7000 T (03) 5396 3300 F (03) 5391 4228 T (03) 5363 2200 F (03) 539 22203 F (03) 5395 1411 F (03) 5363 2216 COOINDA DISABILITY JEPARIT HOSPITAL NATIMUK RESIDENTIAL EMAIL innovative SERVICES 2 Charles Street, AGED CARE CENTRE [email protected] responsive Queen Street, Jeparit, Victoria 3423 6 Schurmann Street, Nhill, Victoria 3418 T (03) 5396 5500 Natimuk, Victoria 3409 T (03) 5391 1095 F (03) 5397 2392 T (03) 5363 4400 quality-driven F (03) 5391 1229 F (03) 5363 4492 wwhs.net.au forward-looking accountable attentive
PAGE 20 WEST WIMMERA HEALTH SERVICE STRATEGIC DIRECTIONS 2012/15
CONTACT DETAILS
sustainable advanced compassionate expert accessible
innovative responsive quality-driven
forward-looking accountable attentive
PAGE 21 WEST WIMMERA HEALTH SERVICE
responsive compassionate
WEST WIMMERA HEALTH SERVICE A NEW ERA IN HEALTHCARE STRATEGIC DIRECTIONS 2012 TO 2015
accessible
accountable quality-driven