Rendez-vous 2019 Final Report , Canada, May 28 – 31, 2019 Indigenous Tourism Association of Canada / IndigenousTourism.ca

Table of Contents

Overview 3

Rendez-vous Canada 2019 Statistics 4

Reference Documents 4

List of Appointments 5

2 Rendez-vous Canada 2019: Final Report / Toronto, Canada, May 28-31, 2019

Overview Rendez-vous Canada (RVC) is Canada’s signature international tourism marketplace where the international travel trade connects with Canada’s tourism industry partners. This annual event rotates across Canada and provides over 1,900 international tourism industry leaders with an opportunity to meet one-on-one at the marketplace. Collaboration is efficient, with both buyers and sellers participating in pre-scheduled eleven-minute meetings to promote or discover unique Canadian experiences. This process results in Sébastien Desnoyers-Picard focused engagement around the best of Canada’s tourism experiences and Director of Marketing hundreds of millions of dollars for Canadian tourism businesses. Indigenous Tourism Association of Canada For 6 years, ITAC has led the coordination of a fully dedicated Indigenous Sébastien Desnoyers-Picard is the Director of section within the pavilion. While some members elected to stay within their Marketing for ITAC. Born and raised in Wendake, dedicated provincial or territorial areas, our section included more than 33 QC, on the Huron-Wendat traditional territory; booths. A total of 43 registered Indigenous experiences were present at this The Nionwentsïo. Sébastien is a proud French speaking Indigenous person and he’s very year’s Rendez-vous Canada. involved in defending Indigenous rights and promoting his culture with the rest of the world.

ITAC’s Section Attendance: t. 1-418-655-0210 Aurora Village, Eeyou Istchee Tourism, Eskasoni Cultural Journeys, Explore e. [email protected] Canada, Great Spirit Circle Trail Cultural Tours, Grey Eagle Resort & Casino, Haida Tourism, Indigenous Experiences, Indigenous Tourism Alberta, Indigenous Tourism Association of Canada, Indigenous Tourism ON, Inuit Adventures, Kahnawake Tourism, Lennox Island Mi’kmaq Cultural Centre, M&N Resort, Mahikan Trails, Manitoba Indigenous Tourism, Metepenagiag Heritage Park, Moccasin Trail, Moose Cree First Nation, Red Bank Outdoor Lodge, Sea Wolf Adventures, Huron-Wendat Traditional Site, Skwachàys Lodge, Spirit Bear Lodge, Squamish Lil’wat Cultural Centre, St. Eugene Golf Resort & Casino, Takaya Tours, Tourisme Autochtone QC Aboriginal Tourism, Tourisme Wendake, Premières Nations, Tundra North Tours, Wikwemikong Tourism, YT First Nations Culture & Tourism.

Scott Roberts Sales Development Manager Indigenous Tourism Association of Canada Scott Roberts is the Sales Development Manager for ITAC. Along with ITAC staff, Scott plays a key role in facilitating the annual International Indigenous Tourism Conference, including vendor negotiations, delegate registration and program operations.

t. 1-604-612-5646 e. [email protected]

3 Indigenous Tourism Association of Canada / IndigenousTourism.ca

Rendez-vous Canada 2019 Statistics

Major Event Sponsors: Number of Buyers: • Travel Alberta • Tourism Association of Canada • Destination BC • Parks Canada • Destination ON • Niagara Parks 580 • QC Original • Union Pearson Express • Travel Manitoba • Accor • Destination Northern ON • Air Canada Number • Tourism Toronto • Marriott Hotels of Booths: • Destination Canada • Explorers Edge 571

Total Number of Professionals: 1918

RVC 2019

Reference Documents

Destination Canada Market Highlights — Bit.ly/2HSp7T3 Rendez-vous Canada Website — Bit.ly/2JSiiDx RVC 2019

4 Rendez-vous Canada 2019: Final Report / Toronto, Canada, May 28-31, 2019

List of Appointments

Delegate Company Notes

Mariana Sarciotto Evaneos

• Online booking platform for activities (no lodging) • Target market is mostly FIT • They are based in Berlin, DE Sera Hyde Get Your Guide • They are looking for West Coast activities from BC to SK, NT and YT • They require no setup fee and their commission rate 20 to 35%

• Interested in educational experiences • Group travel only Katherine Imholt TAUCK • Mature audience (60-70 years old) • Interested in ideas for QC City, , Ottawa, Toronto, Winnipeg, Banff, Jasper, Victoria

• Mostly Asia Pacific clients (mainly China and Taiwan) • Deal with FIT and Groups • Interested in 14 day itineraries in Western Canada • Also interested in 7 day itineraries in Eastern or Western Canada Alice Lin Cal Travel • Currently work with Seawolf, Squamish Lil'wat Cultural Center, Grey Eagle, Wendake and Tundra North • They are looking for food and restaurants and more experiences in Yellowknife

Nina QI Peace Travel

• Online Travel Agency - part of Ctrip • Target market is Singapore, Australia, Spain Adrian Sedano Tours 4 fun • Lots of business to , Victoria and • They cater to Groups and FIT Offer 15-20% commissionable rates

5 Indigenous Tourism Association of Canada / IndigenousTourism.ca

List of Appointments

Delegate Company Notes

• Target market is age 40–65, active, 90% female and from Southern ON • Deal with large groups - 53 people plus tour guide and bus driver • Greater Toronto Area clients • Already do trips to Great Spirit Circle Trail and stay at Manitoulin Hotel Sash Munjal Short Trips • Offer 2 tours in August in Manitoulin Island • Tried to connect with Ojibwe Cultural Foundation but haven't received any emails back • They are interested in 2–3 days tours

Melissa Harvey Jonview

France Wijngaard Canada Travel

• They are a Toronto based company focused on sustainability • Customers are mostly FIT from BC, QC and NL Jonathan Lansdell Butterfield & Robinson • Their clientele are high end luxury customers focused on the experience rather than price

• They are a BC based company focused on Western Canada (BC, Atlantic, YT and NT) Andy Schwaiger KANATA • They are looking to develop non-traditional markets (YVR Hotels becoming too expensive) • Andy sits on the TOTA Board

• They are an Italy based company focused on FIT in Canada • Prefer to work through Jonview and Travel Agency versus directly through Roberto Maccatrozzo ETNIA Travel Concept the client • They are seeking non traditional itineraries / secondary markets • They would like access to video / photo bank

6 2019 Rendez-vous Canada: Final Report / Toronto, Canada, May 28-31, 2019

List of Appointments

Delegate Company Notes

• Vancouver based • ITAC has had tariff added for last 3 years and likely to continue for 2020 ($4500 full pg / $2,500 1/2 pg) • Discover Holidays needs decision / artwork by Jun 10, 2019 Lindsay Galbraith Discover Holidays • ITAC would like to do a joint promo with USA focus audience • Discover Holidays is expanding into Virtuosso agency segment • Canada by Design direct client bookings are up substantially - opportunity to add Indigenous experience content

• Australia based focus on FIT travelers to Canada / Alaska • Target market is 55+ and self driving Momento Travel Katina Generalis • Prefer to use Jonview and Discover Holidays Services • Some recent product purchased through Anderson Vacations and Regent Holidays

• China based, working closely with CTS office in YYZ China Travel Service • Target market is 70% group vs 30% FIT Lydia Liu (CTS) • Looking for itineraries that are 9–15 days • They are interested in Northern Canada

• France and Germany based focused on FIT and 2–3 week itineraries Martin (Klaus) Werner Tour Canada • Interested in all Canadian content with an increase in Indigenous offerings • They are currently working with Jonview

• Penticton, BC based • Majority of clients B2B in the UK and Germany • Their itineraries involve self drive and RV rentals Joanne & Kimo • They pre-book campgrounds on an average 3 week itineraries En Route Travel Canada Linders • They are expanding off-season sales Nov–Mar • Also looking to expand ‘unique’ itinerary offerings and want more Indigenous experiences, including campgrounds suggestions in Western Canada and Atlantic Canada

• Interested in having Indigenous content in Coroboree taking place every 2 yrs (2021) Destination Canada / • Beyond “scenic market” of 35 day Eastern and Western Canada itineraries Nathan McLoughlin AUS with a greater interest in Atlantic Canada • They would like additional market ready information on ITAC members throughout Canada

7 Indigenous Tourism Association of Canada / IndigenousTourism.ca

List of Appointments

Delegate Company Notes

• Vancouver based • There is Pre/Post train product opportunities at YVR and YYC Jeff Pelletier Rocky Mountaineer • Currently working with SLCC / Audain Art Museum in Whistler • Suggested Indigenous cultural performance in YKA train stopover • Introduced Jeff to Frank & Greg at Moccasin Trails for further discussion

• India based focused on FIT and closed group itineraries 12–15 days • Operates as an I/B O/B Travel agency in addition to using online hotel Jigar Dudakiya Shanti Travels bookings to pre build itineraries • Interested is Indigenous experiences in YYZ area post RVC

• Western Canada focus - Atlantic, BC, YT and NL • Deal with mostly FIT • 20% RV / 80% self drive, age is 35+ and itineraries are 20 days Arne Naamansen My Planet • Interested in “Glamping” products • They currently use Jonview for some ITAC product offerings • Also interested in Homestay and B&B in rural communities

• ON based • Cruise product Northern Canada • Target customer 50% CDN / 30% USA / 20% INTL (55+ demographics) Clayton Anderson Adventure Canada • Their target market is not that price sensitive • Have onboard commentary; however, opportunity for pre/post Indigenous input - particularly QC and Newfoundland • Point of departure for pre/post charters YYZ/YOW/YYC/YQB/YYT

• Kimberly, BC based Receptive Tour Operator • Focused on FIT and 3 week itineraries primarily in BC and Atlantic regions Theo Janssen Canadian Travel Design • Interested in self driving itineraries with Indigenous hotel, camping and experiences

• Vancouver based • Currently offer QC, Vancouver Island and ON 8 night itineraries • They are looking to develop an 8-10 day BC/AB itinerary with either YYC/ David Shawcross JAC Travel YVR gateway • They are interested in an itinerary with strong southern Alberta Indigenous content

• UK based with an all Canada focus • Target market is FIT and 15-18 day itineraries James Butler Audrey Travel • They have a preference for dealing directly with members • Forwarded all ITAC Canadian content

8 2019 Rendez-vous Canada: Final Report / Toronto, Canada, May 28-31, 2019

List of Appointments

Delegate Company Notes

• Germany based • Focus on FIT and 2–3 week itineraries Judith Brandner Argus Reisen • They are interested in ranch and rural holidays • Focused on USA / CDN packages

• Delhi based Riaz Munshi Nchirag Travels • Currently selling 10 night FIT YVR/YYC gateways • Using Mazda / DMZ Receptives

• Germany based • All CDN content / itineraries and 75% of bookings direct via the web Pia Hambrock & CRD International booking channel (25% through travel agency) Kimberly Merkentrup • They sell self drive and motor home rental with a focus on FIT • ITAC has sent all member information

• Mumbai based Destination Canada • Interested in ITAC inclusion with webinar Vinit Toke (India) • They also want to review FAM opportunities • Discussion of February 2020 event promoting Canada

• ITAC to follow up with market snap shot of Mexico Carl Saulnier Global Tourisme • Most of their business coming from Mexican market and FIT French market

• Replacement of Globe Trotter Tours specializing in nature Bernard Mallette Altai Canada • Interested in expanding offereings for lodges, camps, and hikes

• They deal with mostly FIT with Toundra Voyages Réceptives • They started some group travel with Jonview Jean-Marie Bernard JMB Voyages • They sell Metepenagiag and Lodge • Follow up with List of Indigenous Restaurants

Nadine Paulo Kensingston

• They are a new receptive tour operator • They have sold TUI - Metepenagiag Magalie Soughikan Canada Discoveries • They have a high interest from France - Belgique - international students • Interested in high end experiences (Takaya Tours, Skwachays Lodge, Quaaout Lodge, Aurora Village)

• Swiss based Michael Botschi Knecht Reisen • Interested in expanding Western Canadian products

9 Indigenous Tourism Association of Canada / IndigenousTourism.ca

List of Appointments

Delegate Company Notes

• Scenic based in Croatia • They are interested in products on West and East Coast for ocean cruise Zeljka Gali Cimic Scenic • They are interested in group and escorted tours • Interested in developing a Western Canada itinerary (Vancouver to Alaska via YPR) with a ship less than 200 pax cruise

• There are opportunities to include Indigenous experiences in existing itineraries and also package inclusion Susan Tomihiro Fresh Tracks • Further discussion regarding the marketing opportunities in the USA market • Preliminary discussions regarding VIA Rail as Fresh Tracks completes the packaging for VIA

• There are opportunities to include Indigenous experiences in existing itineraries and also package inclusion Fiona Scott Fresh Tracks • Further discussion regarding the marketing opportunities in the USA market • Preliminary discussions regarding VIA Rail as Fresh Tracks completes the packaging for VIA

• UK based • Target market is high end consumers, 70% couples, 50-70yrs Roxy Dukes Steppes Travel • They have a preference to deal with Receptive Tour Operators (mainly Johnview) • Strong interest in Western Canada with a focus on Indigenous culture

• Angela working from Switzerland but FTI is German based Angela Gaza FTI Touristik • Currently offering products across Canada and wanting to incorporate Indigenous components where applicable

• German based company selling North America • Focused on FIT self driving itineraries Patrick Schreiber MESO Reisen • They are interested in developing more products in SK and Manitoba (including non-market-ready) • They prefer to use Jonview as a receptive tour operator

• They specialize in tailor made FIT travel • They deal with 65% RV and 35% self drive Paul Backer Toga Tours • They have a strong interest in expanding the cultural component particularly in Western Canada

10 2019 Rendez-vous Canada: Final Report / Toronto, Canada, May 28-31, 2019

List of Appointments

Delegate Company Notes

• UK based focused on student / adventure travel (21–35yrs) • Target market is age 21–35, FIT travelers looking for 2–3 week itineraries Julian Lawman STA Travel • Their prefered Receptive Tour Operators are Discover Holidays and GAdventures

• Holland based - 1st year selling into Canada • Their main client base is Scandinavia / Britain Rick Schaak Buro Scanbrit • They mostly deal with FIT travlers 45+ years of age for 2 week itineraries • They needs additional images to incorporate into collateral (online)

• Denmark based • Focus in escorted groups in YYZ/YQB and YYC/YVR sold in conjunction Trine Vennekilde Risk over Rejser with cruise • Their focus is 18 day self driving itineraries for FIT travelers

• ON based - Road Scholar - Educational travel for adults • USA origin - customer base primarily USA / CDN Victoria Pearson Routes Adventures • They have a strong emphasis on sustainable, educational and cultural experiences

• Germany based with an empahasis on FIT self drive itineraries in Western Annika Grosche America Unlimited Canada, QC and ON

• Germany based Henrike Baum SK Touristik • Their focus is FIT and Western Canadian content

Rainer Schoof SK Touristik • Information sent to Henny (Henrike)

• ON based company that has an annual Haida Gwaii trip • Their itineraries are escorted coach tours primarily West Coast / YT / NT Jim Diebel Hanover Holidays • They are looking to source a BC based tour guide familiar with destination, culture, customers etc.

• HIS Canada has a Vancouver office • Target market is FIT 65% / Group 35% Keiya Yamada HIS Canada • Biggest market currently China / Mexico - YZF visitations • Interested in all Canadian ITAC information

11 Indigenous Tourism Association of Canada / IndigenousTourism.ca

Delegate Company Notes

• ON based company • They have a FIT and Group focus in Atlantic Canada Corinne Fuoco Jonview • Interested in non-market-ready and upcoming businesses in Atlantic Canada

• ON based Roman Dushatsky Jonview • Roman is looking for Wilderness lodges and experiences in BC / NT/YK (Carly BC hotels)

• ON based • YYZ escorted tours primarily ON and QC for 1–3 days Noushin Hashemite Fun Tours • ‘Meet-up’ members / online booking • Looking to expand cultrural / educational trips in Western Canada 2020

• China based • Their focus is Group 80% / FIT 20% SCYTS • The Receptive Tour Operators they deal with are Maple Vacations and TPI Claire Chen (Shanghai Tour Co) • Interested in Western Canada YVR/YYC gateways • Also interested in Eastern Canada YYZ gateways • Looking at small FIT group (4-8 pax) and include cultural components

• Germany based Destination Canada • Looking for ITAC webinar (30-45 mins) to Canada specialist agents Lena Ollesch (Germany) • Webinar offered for $450 • November 2020 Canada event 2K? Proposal to follow

• They cater to groups and individuals • They will use the top experiences per provinces Maryse Normandeau Amerigo • They are looking for small groups 10-12 experiences • They are interested in Great Spirit Circle Trail and Wikwemikong

• They have 12 Agencies across France Fabien Grunzweig Galeries Lafayette • Clients are going more to QC and ON and some go to Vancouver, Calgary and Rockies

• Receptive Tour Operator in North America. • Trafalgar is their older brand (Cost Saver, Luxury Gold, Treadright) • They have a office in Toronto • Contiki Brand Anina Grasso Destination America • They would like to customized BC products, Lennox Island • Thier guest are interested in Indigenous culture • Their guests are mainly from Australia and USA (mainly), UK, Singapore and New Zealand

• Austria based Karin Ochenbauer CanadaReisen • They focus on fly and drive FIT travellers 12 Rendez-vous Canada 2019: Final Report / Toronto, Canada, May 28-31, 2019

Delegate Company Notes

• UK based with a FIT focus • They participate in CWMP Brian Wright Stewart Travel • They focus on winter ski • They use Discover Holidays as their RTO

Simon Fraser My Canada Trips • Their website is MyCanadaTrips.co.uk

• UK based • Their focus is FIT 80% and escorted group 20% Vishal Patel Travel Pack • Their focus is BC, Atlantic, ON • Their RTOs are Jonview and Anderson Vacations • They are seeking images for key ITAC members

• UK based Priya Patel Canadian Affair • RTO they prefer to use is Jonview • They are very familiar with Canadian products

• Italy based • B2B North America focus on ON, QC, BC and AB Giuseppe Gerevini Alidays • Deal with FIT primarily • Prefered RTO is Jonview • They also operate fluid travel focused on adventure and inspirational trravel

• UK based • Canada launch in Jun 2019 Rachel McAneny If Only • Agency sales and B2B • They cator to tailormade FIT travel and high end • Prefer to work through Discover Holidays

• ON based Wellen Liang ZEN Travel • They deal with primarily escorted groups and no RTO

• UK based Steve Hartridge Selling Travel • Travel magazine endorsed by Destination Canada

• Czech Republic based - YYZ, YUL, YVR, YYC, YEG, YXY Michal Kuzel America Tours • Focus on escorted FIT 6pax and limited english language skills • Focus on 14 day itineraries with no RTO

• China based • Travel median (similar to trip adviser) Anna Zhao Mafengwo • They have 130 million registered members • They are primarily user generated content (18 to 35 years of age)

13 Indigenous Tourism Association of Canada / IndigenousTourism.ca

Delegate Company Notes

• India based • They are just starting to sell Canada Reshma Bijlani Travel Experts India • Their focus is FIT and groups up to 30pax • Their prefered RTO is Mazda

• BC based Joe Volk CITAP • Their Membership is reciprical • They are attending IITC

• UK based • They sell Canada and USA (B2B and B2C) Charlotte Forrester US Airtours • Their focus is FIT and travel planning by phone only • They have 60 agents and none online

• UK based Nan Wimms Vacations to America • They are new to selling Canada and seeking itinerary suggestions and content

• UK based • Scott Dunn is high end travel Emily Taylor Imagine Travel • Imagine Travel is three star travel • BC experiences are 3rd most popular destination in North America • Their prefered RTO is Jonview

• UK based • Focus is on soft adventure Maggie Smit Windows on the wild • Their focus is FIT and Western Canada • Their prefered RTO is Jonview

• ON based Eva Ng NGH Tours • MICE tours and they own RTO • Travel primarily to ON / QC / NT

• Vancouver based • Also operating with Uniglobe, (Doug Revell) Canada Tours and Jennifer Fiddis Discover Canada Tours West Trek Tours • Focus on students, international and local ESL / highschools

• AUS based - tv, radio shows promoting Canada The Great Australian Sheree Everitt • They specialize in FIT, RV drives Doorstep • YT is the most popular

Sabine Besgen Explorer Fernreisen • ITAC recap was sent

14 Rendez-vous Canada 2019: Final Report / Toronto, Canada, May 28-31, 2019

15 IndigenousTourism.ca 1-604-351-1028 | [email protected] | 8th Floor, 333 Seymour Street, Vancouver, BC, V6B 5A7