2017/18 Kent Care Services Directory
> Home support > Specialist care > Care homes > Useful contacts
The independent guide to choosing and paying for care
in association with www.carechoices.co.uk
Contents
Introduction 4 How to use this Directory The local authority’s role 5 A message from Kent County Council Kent Integrated Care Alliance 7 Helping to shape health and social care Helping you to stay independent 9 Local services, information and support Where do I start? 16 First steps and assessment Services for carers 18 Assessment, benefits and guidance Paying for residential care 54 Care in your own home 21 Understanding the system How it can help Important information 56 Living with dementia at home 23 Further help and information Family support, respite and services Residential care in Kent 60 Paying for care in your home 26 Comprehensive listings by region Understanding your options Useful contacts 116 Home care providers 27 Index 121 A comprehensive list of local agencies
Housing with care 42 Essential checklists The different models available Home care 25 Specialist services 44 Care homes 48 Disability care, end of life care and Residential dementia care 52 advocacy
Care homes 47 All the listings in this publication of care homes, Types of homes and activities explained care homes with nursing and home care providers are supplied by the Care Quality Commission Dementia in care homes 51 (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. Best practice care and support
To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.
This Directory is available electronically at www.carechoices.co.uk where there Alternative formats is a Browsealoud option for those requiring the information in spoken word.
Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction
Welcome to this edition of the independent Kent Care Services Directory, which contains information for adults looking for care or support within the county, whether they are paying for it themselves or receiving support from the council.
Staying as independent as possible is important to everybody. This Directory contains information about the care and support services available to enable you to do this when remaining at home, moving into a housing with care scheme, or within a care home or care home with nursing.
Your first step to accessing services is to Support or care to remain living in your own home may be the option that best suits your arrange an assessment with your local circumstances. Ideas to make life easier at Adult Social Care department to establish home are explored, starting on page 12 and your specific needs. This is free, irrespective a list of local home care providers begins on of your income and available to all. More page 27. details are provided on page 16. The assessment will determine whether you are If you are unable to remain at home, you eligible for financial support via a Personal may want to consider a housing with care Budget, which may allow you to buy in scheme (see page 42) or residential care. your own support and take control of your Comprehensive lists of care homes and care situation. Often called ‘personalisation’, this homes with nursing in Kent start on page 60. model of social care puts you at the centre of the process. In this Directory, you will also find important information about care decisions, including Alternatively, your circumstances may mean finding care in another county, making a you are classed as a ‘self-funder’, with the comment or complaint about a service and means to pay for your care. This is discussed how solicitors can help you. on page 26 for those paying for care at home and 54 for those paying for residential care. Adult Social Services and Health Kent County Council, County Hall, Maidstone ME14 1XQ
Tel: 03000 416161 Text relay: 18001 03000 416161 Email: [email protected] Web: www.kent.gov.uk/adultsocialcare
4 For assistance with finding care and support, call Care Choices on 0800 389 2077 The local authority’s role
Kent County Council These rules are called ‘eligibility criteria’. (KCC) has a responsibility If we are able to provide support to you, we to support people with will discuss the options available. These may specific needs to live include: independent and fulfilled lives safely in their • information and advice; local community. We do this by providing information, advice and guidance as well as • equipment to help you stay safe at home, support and services. such as grab rails and bathing equipment; • short-term intensive support in your home We offer support to the following groups of called ‘enablement’; people who are over 18: • activities during the day; • people with physical disabilities; • support for carers; or • people with sensory disabilities; • short breaks (called ‘respite’) for you or • people with learning disabilities; someone who cares for you. • older people; If we cannot support you, we will provide • people who provide care and support to advice and information about organisations friends or family; and that may be able to assist you. • people supported by Children’s Social Services who are approaching 18 years old How to contact us and may require support from Adult Social Tel: 03000 416161 Care. Text relay service: 18001 03000 416161 Email: [email protected] You might come into contact with Adult Web: www.kent.gov.uk/careandsupport Social Care because: • you are finding everyday activities difficult to manage due to age, disability or ill health; • you are in hospital and have been assessed as needing adult social care to support your recovery at home; • you are moving on from children’s social care and your care manager is arranging your support; or • your doctor has referred you. Once you have been referred or contacted us yourself, and you agree, we can complete a needs assessment. Once the assessment is completed we will work out if you are eligible for support from us. We do this by using guidelines and rules set by the Government.
Visit www.carechoices.co.uk for further assistance with your search for care 5
Kent Integrated Care Alliance
Introduction to Care Services in Kent
Ann Taylor – Chair of Kent Integrated Care Alliance (KICA)
It is with pleasure that our Alliance is able to introduce this Kent Care Directory and the care services of KICA members to those people looking for quality, reliable and safe support within our County.
Working together in a collaborative and integrated way, KICA members offer people who require their support, a full range of tailored and responsive solutions for all.
KICA, represents its members from care right time to the right people. home, community care and voluntary sector providers. Delivering services and support to One of the main success factors that makes all people who require assistance across the an excellent experience for people using Adult Social Care sector. services is that the service is managed well. Leadership and management peer support is Sharing information and offering guidance, we one of the main focus points of our alliance ensure all KICA members are up to date with and allows us to share experiences and essential information regarding mandatory develop positively in our field of expertise. and specialist training, regulatory changes, good practice, leadership and workforce We do hope you find the Directory and the development support. We lobby and challenge providers of care services within it of value, on behalf of our members to ensure they have when choosing the solutions to your health the ability to provide the right support at the and social care requirements.
Finding care options in your area an electronic version of this Directory on the site and have it read to you by using This Directory offers a telephone and the ‘Browsealoud’ function. website service allowing you to search by postcode or region for care homes, Whatever your care needs, this Directory care homes with nursing and home care and the Care Choices telephone and providers that meet your requirements website service will be able to point you across the country. Your search can be in the best direction, however you would sent to you by post or email, or discussed like care information presented. with you over the telephone. If you are searching online, the results can be saved Please call 0800 389 2077 or visit and emailed to others. You can also view www.carechoices.co.uk
Visit www.carechoices.co.uk for further assistance with your search for care 7 Romford Road Pembury HAZELDENE HOUSE Tunbridge Wells Nursing Home & Care Suites Kent TN2 4AY Relationship Centred Care™
A development of care suites providing full personal care and nursing
• Specialist Dementia Care • Social Programme The care is provided with the particular As part of our Relationship Centred Care needs of people with dementia in ethos, we work with residents and their mind and aims to allow residents to families to document their life stories. feel comfortable and secure in their This forms the base for a tailored surroundings. programme of activities and social interaction with families and friends. • Staffing All staff have specialised care training • Specialist Equipment and are supported to provide Alternating pressure mattresses, profiling personalised care in a “family” beds, disabled baths, manual handling atmosphere. aids, etc.
Please visit our website or contact us for more information
Website: www.hazeldenehouse.com Tel: 01892 826500 Fax: 01892 825298 Email: [email protected] Romford Road Pembury HAZELDENE HOUSE Tunbridge Wells Helping you to stay independent Nursing Home & Care Suites Kent TN2 4AY Relationship Centred Care™ Services developed in partnership those attending as they allow for a regular with the voluntary sector break from caring.
In Kent, there is a number of voluntary To find out more about what is available and community organisations that offer locally, visit the Kent County Council website preventative care services. These are a vital www.kent.gov.uk and type ‘day centres’ form of support for many thousands of into the search box. vulnerable people across the county and help to maintain independence, social inclusion, Meals on wheels and delay or avoid the need for more statutory interventions. Some services are able to deliver frozen or freshly-cooked meals to your home. Frozen Examples include: meals can be delivered in bulk and kept in your freezer until required, while hot meals • day services, lunch clubs and social groups; should be eaten immediately. A number • befriending, visiting and telephone contact of commercial companies and charitable services; organisations provide this service throughout • support schemes to help people being Kent. Your local Age UK (contact details are discharged from hospital; on page 116) may also have a meals delivery service. • support for carers;
• respite care; apetito • advocacy, information and advice; and Tel: 01225 560136 Web: www.apetito.co.uk A development of care suites • handyperson schemes. Oakhouse Foods providing full personal care and nursing Day care centres Tel: 0333 370 6700 Web: www.oakhousefoods.co.uk Many people can feel lonely or isolated without an opportunity to fill their days with Wiltshire Farm Foods • Specialist Dementia Care • Social Programme meaningful activities. Research has shown Tel: 0800 077 3100 The care is provided with the particular As part of our Relationship Centred Care that one way to alleviate loneliness and Web: www.wiltshirefarmfoods.com needs of people with dementia in ethos, we work with residents and their promote wellbeing and independence is to mind and aims to allow residents to families to document their life stories. provide regular social contact and a focus for feel comfortable and secure in their This forms the base for a tailored activities. surroundings. programme of activities and social interaction with families and friends. Day care centres give people the chance • Staffing All staff have specialised care training • Specialist Equipment to change their routine, meet new people, and are supported to provide Alternating pressure mattresses, profiling take up an activity or receive specialist personalised care in a “family” beds, disabled baths, manual handling services such as chiropody or hairdressing. atmosphere. aids, etc. There is a wide variety around the county, catering for older people, people with mental Please visit our website or contact us for more information health conditions, learning disabilities and dementia.
Centres can be as important for carers as Website: www.hazeldenehouse.com Tel: 01892 826500 Fax: 01892 825298 Email: [email protected] Visit www.carechoices.co.uk for further assistance with your search for care 9 Adapting your home HIAs may also be helpful if you are not sure whether you can afford the home To remain in your own home for as long as you repairs or adaptations you need. They can would like, you should ensure that it is safe, advise on your eligibility for any grants secure and warm. Some forward planning to and, if necessary, put you in touch with an ensure that the garden doesn’t become a Independent Financial Adviser. burden is also sensible. If you are not planning to move, think about adaptations that would For further information about, and make life easier now and later on. contact details for, local HIAs, visit www.housingcare.org Home Improvement Agencies (HIAs) Specialist equipment HIAs are local organisations funded and supported by local and central government. There is a range of equipment available to They pride themselves in working make life easier and to improve safety and professionally and sensitively with older and independence in the home, such as stair rails, disabled homeowners, providing advice, raised toilet seats and shower stools. If you support and assistance to help them repair, would like more information, please contact improve, maintain or adapt their homes to Adult Social Care. meet their changing needs. The Disabled Living Foundation (DLF) Most HIAs provide three main services, This is a national charity providing impartial including: information and advice on repairs advice, information and training on or adaptations you may be considering–this independent living. usually entails a visit to your home and is often free; a handyperson service for small Simple electronic aids can be borrowed from jobs and repairs–typically, the HIA will employ them for free for up to two weeks including: its own handypersons, and charge you an gadgets which remind you of things you hourly rate for their services; and a home need to do; safety alarms and sensors; adaptations service for more major works. magnifiers and telephones with big buttons. A small deposit is required. The HIA will work with you to specify the adaptations needed, and they will normally DLF factsheets provide general advice on offer to get estimates from one or more of topics such as features to look for when their regular contractors. Subject to your choosing from a wide range of items of daily acceptance, the HIA will then offer to manage living equipment. These can be viewed and the works contract for you for an agreed fee. downloaded from www.dlf.org.uk or call 0300 999 0004.
AskSARA Part of the Disabled Living Foundation, AskSARA is an easy-to-use, award-winning online self-help guide that is particularly useful if you are not sure what practical items might help you. Visit www.asksara.dlf.org.uk
10 For assistance with finding care and support, call Care Choices on 0800 389 2077 Telecare
Telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors, when activated, will connect to a response centre where trained operators will contact the individual through their home unit. They will take the most appropriate action, such as contacting a nominated responder, family member, carer, neighbour, doctor or the You can buy telecare and assistive emergency services. technology from private companies and organisations or, if you’re eligible through Telecare can allow users to regain confidence an assessment (see page 16), Kent County in their homes and remain independent. Council may be able to provide it for you. Relatives and carers are also reassured, safe in the knowledge that should an incident Useful websites occur, they will know about it. Some devices www.asksara.dlf.org.uk (known as telehealth) can also help monitor www.livingmadeeasy.org.uk particular health conditions and reduce the www.kent.gov.uk/alarms need for hospital admission.
CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077
VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
Visit www.carechoices.co.uk for further assistance with your search for care 11 Making life easier at home
In the living room
Plug with handle
Easi-reach
B N O R Y
Chair raisers
WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS
GETTING IN/OUT OF • Block of foam in chair base • Buy an electric riser chair CHAIRS • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise
OPENING/CLOSING • Move furniture out of the way • Install environmental controls or WINDOWS • Install/purchase a fan air-conditioning • Buy a tool to open/close windows • Install new windows
CONTROLLING THE • Change the switches for ease of use • Move the heating controls HEATING • Fit a timer switch • Install new or additional • Purchase a standalone heater heating system
KEEPING WARM • Use a trolley to transport the fuel for • Insulate your house your fire • Swap to a cheaper heating • Replace the fire with a heater system • Apply for a winter fuel payment • Change to a simpler heating system
TURNING LIGHTS • Install a light switch toggle • Move the light switches ON/OFF • Purchase a socket extension • Replace the light switches • Purchase handi-plugs • Install environmental controls
HEARING THE TV • Use subtitles • Request an assessment for a • Purchase wireless headphones hearing aid • Install a room loop
12 For assistance with finding care and support, call Care Choices on 0800 389 2077 In the bedroom
Pillow raisers Easy grip scissors
M T W T F S S
Bed raisers Pill dispenser
WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN AND OUT • Learn new ways of moving safely • Use a transfer board OF BED • Purchase a leg lifter • Buy an electric adjustable bed • Raise the bed • Install a hospital bed • Fit grab rails • Use a hoist
SITTING UP IN • Change to less heavy bedding • Buy a bed cradle/bed ladder BED, TURNING OR • Learn new ways of moving safely • Use a bed lever ROLLING OVER • Purchase a pillow raiser • Buy a specialised mattress • Change the mattress • Install a drop-down rail • Install an over-bed pole
KEEPING WARM IN • Buy a heavier duvet • Buy an electric blanket BED • Buy thermal clothing (make sure it’s tested regularly)
GETTING DRESSED • Learn new ways of dressing • Consider home support • Buy alternative/adaptive clothing • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook • Contact (see below) for an assessment
CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist
TAKING YOUR • Ask for an easy-open bottle • Get an automatic pill dispenser TABLETS • Keep a note of when you take a tablet • Ask someone to prompt you • Get a pill dispenser
READING THE TIME • Buy a clock with large numbers • Buy a clock that ‘speaks’
Kent County Council: 03000 416161
Visit www.carechoices.co.uk for further assistance with your search for care 13 In the kitchen
Teapot tipper Large handled cutlery
5
Pan handle holder Liquid level indicator
Perching stool Chopping board with spikes
WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS REACHING INTO • Rearrange your cupboards/surfaces • Alter the spring in the doors CUPBOARDS • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards
USING TAPS AND • Fit tap turners • Change switches SWITCHES • Purchase Handi-Plugs • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen
PREPARING/COOKING • Sit at a table • Use a food processor FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool knife with a thick handle; chopping • Buy a trolley board with spikes; pan handle holder; • Raise/lower work surface teapot tipper; lid gripper • Make space under worktop for your knees when sitting
MOVING AROUND • Re-organise the furniture • Review mobility equipment KITCHEN • Adapt the kitchen
EATING AND • Use large handled cutlery • Buy a trolley DRINKING • Use a non-slip mat • Consider home support for meal • Use a lightweight cup/mug times • Use a cup with two handles • Contact (see below) for an assessment
LAUNDRY/IRONING Health and Community Services:• Install a 0300 wall-fixed 123 ironing4042 board • Raise/lower washing machine
Kent County Council: 03000 416161
14 For assistance with finding care and support, call Care Choices on 0800 389 2077 In the bathroom
Grab rail Shower board
5
Tap turners Toilet seat and support frame
Long-handled sponges Raised toilet seat
WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS WASHING HANDS, • Install tap turners • Install lever taps or new taps FACE AND BODY • Buy a long-handled sponge • Purchase a stool • Purchase a flannel strap • Raise or lower basin • Contact (see below) for an assessment • Consider home support
HAVING A BATH • Purchase a non-slip mat • Install a bath lift • Buy a long-handled sponge • Use a hoist • Use a half-step • Replace the bath with a shower • Install grab rails • Convert to a wet room • Use a bath board or bath seat • Consider home support
DRYING YOURSELF • Use a non-slip mat • Change the floor covering • Purchase a towelling gown • Purchase a hot air body dryer
USING THE TOILET • Install a raised toilet seat • Review mobility equipment • Use a combined toilet seat and • Consider home support support frame • Install a flush lever extension • Contact (see below) for an assessment
CLEANING TEETH • Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool
HAVING A SHOWER • Have a strip wash • Use a shower board • Use non-slip mats • Use a shower chair or stool • Purchase a half-step • Replace shower controls • Contact (see below) for an assessment • Consider home support
Kent County Council: 03000 416161
Visit www.carechoices.co.uk for further assistance with your search for care 15 Where do I start?
The way councils provide services to services you may be eligible for and who will eligible adults and their carers is called pay for them. The council will give you more personalisation. information on eligibility and the national eligibility criteria it uses at the time of your This term is used to describe a number of assessment. ways in which eligible adults can receive a mixture of local authority and government Information on paying for care can be found money to pay for the care services they need on page 26 if you are receiving home care without direct council involvement. and page 54 if you are moving into a care home. If you approach the council for social care support, your needs and finances will be Personal Budgets assessed (see below for information on assessments). If you have a carer, they can If you are eligible for support from the be involved and have their needs assessed council, you may be given a Personal Budget. too. A Personal Budget is the amount of money that the council calculates it will cost to meet Your assessment the support needs of eligible people. If you are eligible for a Personal Budget, the actual If you appear to have care or support needs, amount you receive will depend on your you have a legal right to an assessment eligible needs and your finances. The money of your care needs and finances. Councils should be spent in line with a support plan are statutorily obliged to provide this to that has been agreed by both you and the you, regardless of whether you access their council and can be either a full or a partial services. The assessment (which is free) will contribution to such costs. You may also consider: choose to pay for additional support on top of the budget. Any eventual contractual • how you can best be supported to live as agreement for services is between you and independently as possible; your care provider, not the council.
• your home and how you are coping in it; If you are eligible, a Personal Budget may be • your emotional wellbeing; taken:
• your diet; • in the form of a Direct (cash) Payment, • any health and medical treatments you held directly by you or, where you lack need; and capacity, by a ‘suitable person’; • by way of an account held and managed • your financial status and any benefits you by the council in line with your wishes, may be claiming. or as an account placed with a third party (provider) and accessed by you in direct To arrange an assessment, contact Kent negotiation with the provider; or County Council on 03000 416161. • as a mixture of the above. Once Kent County Council has an understanding of your care and financial Personal Budgets cannot currently be used to needs, the next stage is to determine what pay for residential care.
16 For assistance with finding care and support, call Care Choices on 0800 389 2077 Managing a Direct Payment needs to decide if you are eligible. If you are eligible, a enablement worker will support you If you are eligible for financial support from for a limited period. the council, you can choose to have a Direct Payment. Having a Direct Payment gives you Enablement helps people to learn or re-learn choice and control over how you organise, daily living skills. It is not about doing things buy and manage your care and support. It for you, it’s about giving you the skills and must be used to buy services that you are confidence to do things for yourself. It can assessed as needing. In Kent, your Direct also mean that you do not start to depend Payment can be paid to you via a Kent Card, on support that could cost you money. For which works like a debit card. Alternatively, example, a enablement worker could help you can open a bank account just for your you regain your confidence following a Direct Payment to be paid into. fall, or provide support that enables you to prepare a meal if there has been a change in For more information, contact the circumstances that means you need to cook. Direct Payment support team on 03000 The enablement service may also identify 413600 or visit www.kentdp.co.uk pieces of equipment that could support you to regain or maintain your independence for as long as you can. Assessments from hospital
If you have been admitted to hospital and you might need care on discharge, you may be referred to the discharge team for an assessment, which will take place on the ward. The team may be made up of social workers, carers’ officers, mental health workers and housing officers.
Whatever services you need on discharge, Kent County Council will work with you, your family and carers to either restart services already in place prior to admission or to Intermediate care provide the appropriate services. This aims to give recovery and rehabilitation Sometimes interim care packages are set support to help people regain their up to facilitate your discharge and you will independence when they come out of be reassessed by a community social worker hospital or, just as importantly, prevent them within four to six weeks. going unnecessarily into hospital.
Enablement Intermediate care can be provided in your own home or in a care home, depending Enablement is an intensive short-term service on local policy and your specific needs. It that helps people regain skills and confidence, can be provided by care staff, occupational for example, after a fall or hospital stay. You therapy and physiotherapy, with additional will need to have an assessment of your care support provided by the local GP surgery,
Visit www.carechoices.co.uk for further assistance with your search for care 17 social workers and community nurses. This wherever it is delivered. NHS Continuing combined resource helps people to regain Healthcare support may be provided in a their independence and feel confident in care home or care home with nursing or in a their ability to manage for themselves with person’s own home. any necessary additional support. People eligible for NHS Continuing Intermediate care, including any care Healthcare will have been assessed to have a home fees where relevant, is provided by ‘primary health need’ and are likely to have the NHS and is free. It is usually limited to complex medical needs and substantial or a maximum of six weeks. If, after this, you intense ongoing care needs. have ongoing care or support needs, the council will conduct an assessment and may Personal health budgets help you to arrange any services you might need. There may be a charge for these A personal health budget is an amount services. of money to support a person’s identified health needs, planned and agreed between NHS Continuing Healthcare the person and their local NHS team. The aim is to enable people with long-term NHS Continuing Healthcare is a package of conditions and disabilities to have greater continuing care that is arranged and funded choice, flexibility and control over the solely by the NHS. This is free of charge, healthcare and support they receive.
Services for carers
Who is a carer? • has a long-term health condition; or • misuses drugs or alcohol. Carers regularly look after, help or support someone who wouldn’t be able to manage They may be helping with: everyday life without their help. A carer doesn’t • personal care, such as washing and have to be living with the person they care dressing; for, and the help they give doesn’t have to be physical. The carer may be caring for a partner, • going to the toilet, or dealing with another relative, a friend or a neighbour. For incontinence; example, it may be someone who: • getting about at home or outside; • is over 60; • practical help at home, keeping them • is living with dementia; company; or • emotional support or communicating. • has a physical or learning disability, or a mental health condition; Having a carer’s assessment • has sight, hearing or communication difficulties; Anyone who provides, or intends to provide,
18 For assistance with finding care and support, call Care Choices on 0800 389 2077 regular unpaid support to someone who could not manage without their support has the right to have their own needs assessed, even if the person they care for has refused support services or an assessment of their own needs.
A carer’s assessment is an opportunity for people to tell the council what they need as a carer, and to find out what support might be Respite at home available. The assessment is an essential first step for carers to get the support they may Home-based respite services give carers a need. It looks at: break from their caring responsibilities. A care worker can come in to look after the • the care the carer provides and how this person they care for, so the carer can have affects their life; some time to themselves. The breaks could be regular or just when needed. • any support they are getting now and what else would help; and Respite at home is considered to be a service • what they would like their support to for the person who is being cared for. If they achieve. have a Personal Budget (see page 16) for their own needs, they could use that money to pay The assessment can also give lots of for it. A financial assessment of the person information about other services that might being cared for will confirm whether they need help, and other ideas for support. The carer’s to pay towards the cost of this service. assessment will show if the carer qualifies for support from Adult Social Care. Visit Crossroads Care www.kent.gov.uk/caringforothers for Crossroads Care can provide carers with more information. a break from caring if they are providing care or support to a family member or Carers’ Direct Payments friend who is ill, elderly or has a physical or learning disability. The carer’s Direct Payment is a single Web: www.carerskm.org payment that can be used towards the cost of something that will support carers in their Volcare caring role. For example, it could be used for Volcare provides a respite service leisure activities, education or training, or just between one day and two weeks for to take a short break from caring. carers who provide full-time care to relatives in their own home. This service The amount a carer could get depends on their is available in Canterbury, Thanet and needs identified by their carer’s assessment. Dover districts. 16 Reculver Road, Herne Bay, Visit www.kent.gov.uk/social-care-and- Kent CT6 6LE health/care-and-support/caring-for- Tel: 01227 749400 other-people for more information. Email: [email protected]
Visit www.carechoices.co.uk for further assistance with your search for care 19 Benefits
Carers may want to explore whether they are entitled to Carer’s Allowance – currently £62.10 per week but this may change over the lifetime of this Directory.
Carers may also qualify for Carer’s Premium or Carer’s Credit depending on their eligibility. The Government website, www.gov.uk has more information on benefits, including carers’ benefits. Alternatively, contact a local carers’ organisation which may be able to help undertake a benefit check.
There are various local voluntary Maidstone ME14 1HH organisations providing information, Tel: 01622 685276 advice and support to carers. Web: www.involvekent.org.uk
Carers Support Crossroads Care – Ashford, Shepway and Swale Crossroads Care (Carers Trust) aims to Norman House, Beaver Business Park, improve the lives of carers by giving them Beaver Road, Ashford TN23 7SH a break from their caring responsibilities Tel: 01233 664393 and providing a reliable, tailored service for Email: [email protected] each carer and the person they care for. Web: www.carers-ashford.org.uk Crossroads Care East Kent Carers FIRST 16 Reculver Road, Beltinge, Herne Bay, – West Kent and Medway Kent CT6 6LE Tel: 0300 303 1555 Tel: 01227 742030 Web: www.carersfirst.org.uk Email: [email protected] Web: www.carerskm.org Carers’ Support – Canterbury, Dover and Thanet Crossroads Care Medway 80 Middle Street, Deal CT14 6HL 8 Chestnut Avenue, Walderslade, Tel: 01304 364637 or 07545 916214 Chatham, Kent ME5 9AJ Email: [email protected] Tel: 01634 868885 Web: www.carers-supportcdt.org.uk Web: www.medwaycrossroads.org
Carers UK Crossroads Care West Kent Tel: 0808 808 7777 The Oast, 70 Tonbridge Road, Web: www.carersuk.org Wateringbury ME18 5NS Tel: 01622 817114 Involve Email: [email protected] 39-48 Marsham Street, Web: www.carerskm.org
20 For assistance with finding care and support, call Care Choices on 0800 389 2077 Kent Carer’s Emergency Card Visit www.kentcarersemergencycard. The Kent Carer’s Emergency Card provides org.uk or contact your nearest support carers (over the age of 18) with peace of unit listed here for further information. mind by enabling them to access emergency Carers FIRST in Kent and Medway assistance around the clock. Tel: 0300 303 1555
The card doesn’t contain any personal details, Carers’ Support Ashford just a unique registration number and the Tel: 01233 664393 telephone number of the 24-hour service. Carers’ Support Canterbury, Dover and Thanet In an emergency, anyone can telephone Tel: 01304 364637 the number on the card and quote the registration number. The contact centre Involve uses this to access the carer’s pre-arranged Tel: 01622 685276 emergency plan and puts it into action.
Care in your own home
Carefully chosen home care with a good looking at what will suit you best. quality provider is an excellent way to retain your freedom and independence, whilst Alternatively, you or those close to you might getting the help you need to stay happy and notice changes in your ability to manage the safe. It can offer the opportunity to stay at day-to-day things you normally cope with home, in your own familiar surroundings, easily, like preparing meals or looking after and to retain a quality of life you might have yourself. If this happens, you can approach a feared lost. home care agency for support.
Why choose home care? How home care can help you
Reasons for choosing home care can The level of home care provided can be vary. Sometimes after a stay in hospital, tailored to meet your needs – from a visit someone might find they need some help once a day to a much greater amount of whilst they recuperate. Others can find support. that a long-term condition or disability means they can no longer cope and they Even those with quite significant and need a bit of help. debilitating medical conditions can get skilled personal care that can enable them After a stay in hospital someone may carry to stay in their own homes. Some agencies out an assessment of your situation to see will provide live-in care, where a care worker if home care will benefit you. You, and your will stay with you at home to support you family if you like, will be fully involved in throughout the day and night.
Visit www.carechoices.co.uk for further assistance with your search for care 21 Finding the right support
This Directory offers a telephone and website service allowing you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can be sent to you by post or email, or discussed with you over the telephone. If you are searching online, the results can be saved and emailed to others. You can also view an electronic version of this Directory on The benefits of using a regulated agency the site and have it read to you by using the include: ‘Browsealoud’ function. • assessing your care needs and tailoring a Whatever your care needs, this Directory and plan to meet those needs; the Care Choices’ telephone and website • advertising, interviewing and screening service will be able to point you in the best suitability of workers; direction, however you would like care information presented. • arranging necessary insurance cover;
Please call 0800 389 2077 or visit • providing training and development for www.carechoices.co.uk care workers;
• managing workers’ pay, including The United Kingdom Homecare Association compliance with the National Minimum (UKHCA) requires its members to comply Wage; with a code of practice. This code includes a commitment to treat customers with dignity • managing employment relationships, and respect and operate at a level above the including sickness, absence and legal minimum required in legislation. disciplinary matters; and Social care regulations do not apply to cleaners, handymen or gardeners. However, • managing health and safety issues. some home care agencies are increasingly providing staff who can help meet these For further help with choosing an agency, use needs too. the checklist on page 25. What do you think about this publication? Complete our short questionnaire www.carechoices.co.uk/reader-survey
22 For assistance with finding care and support, call Care Choices on 0800 389 2077 Living with dementia at home
If you are concerned about persistent • freedom from as much external stress as forgetfulness or memory difficulties, it is possible; and important to consult a GP. They can • appropriate activities and stimulation to undertake an initial examination and refer help them to remain alert and motivated you to a memory clinic for further for as long as possible. investigation if necessary. Dementia Friends The various types of support available to you and your carer are likely to involve NHS services, People with dementia sometimes need a Adult Social Care and voluntary agencies. helping hand to go about their daily lives Some examples of services and support to help and feel included in their local community. people living with dementia include: Dementia Friends is giving people an understanding of dementia and the • specialist day centres; small things they can do that can make a • respite care or short breaks; difference to people living with dementia – from helping someone find the right bus, • assistive technology and community alarms; to spreading the word about dementia. See • home care; www.dementiafriends.org.uk for further information. • meals at home; • community equipment; Respite care • extra care or sheltered housing; and Spouses, partners and relatives who care • carers’ support groups. for a person with dementia may require a break from their caring responsibilities. This is Family support known as ‘respite care’ and may be a regular break of a few hours a week or a period of a If you know someone who is worried few weeks. It may be planned or be required about their memory, encourage them to in an emergency and can involve the person visit their GP. with dementia attending a day centre or a care worker visiting the person’s home to The more support you can give someone, the enable the carer to have a break. Contact the better life with dementia can be, especially in council to see if you are eligible for support the early years. with arranging these services, see page 16 for information on assessments. Focus on what the person can do, not what they cannot do, help with little errands or with Care at home cooking, listen to the person with dementia, and find out more about the condition. It can often be best for a person with dementia to stay living in their own home for When someone is living with dementia, they as long as possible. This may mean that they need: require some support services at home.
• support to live their life; The person living with dementia will respond • reassurance that they are still valued and best to the same care staff who know them that their feelings matter; well. Continuity of care can be provided by
Visit www.carechoices.co.uk for further assistance with your search for care 23 either care agencies or care workers employed see page 116. directly by the person or his or her family. Alzheimer’s Society Specialist dementia day centres This leading charity works to improve the quality of life of people affected by dementia. A good day care service will be able to offer a If you have concerns about any form of range of activities and support that will enable dementia, please contact your local office for the person with dementia to retain skills and information and support and access to local remain part of their local community. services. See page 116 for contact details. Alzheimer’s Society’s National Dementia Specialist day centres for people with Helpline is available on 0300 222 1122 and dementia should be organised and run with can provide information, support, guidance and their needs in mind, aiming to build on their signposting to other appropriate organisations. strengths and abilities. Activities may include outings, entertainment, personal care, The helpline is open from 9.00am to 5.00pm, meals, hairdressing and support for carers. Monday to Friday and 10.00am to 4.00pm, Attendance at day centres can be offered Saturday and Sunday. from just a few hours a week to a number of days. Contact the council, or your local For more information on care homes for Alzheimer’s Society office for more details, people with dementia, see page 51.
24 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care agency checklist © 2017 Care Choices Ltd
Agency 1 Fees per week Quality rating*
Agency 2 £ £ Agency 3 £
We suggest that you have paper with you when speaking with home care agencies so you can make notes.
About the agency Accommodating your needs
How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Can you see the agency’s contract terms? Will you be notified in advance if your care worker is on holiday or sick? Can you lodge a complaint easily?
Are staff matched to you specifically, Are complaints dealt with quickly? based on your needs and preferences? Will your support plan be reviewed at Can you meet your care worker(s) regular intervals? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?
Notes
*See page 58.
Visit www.carechoices.co.uk for further assistance with your search for care 25 Paying for care in your home
Councils provide upfront information on how Other ways to fund your care and much people can expect to pay for home support care and how charges are worked out. This It is important to seek independent information must be made available when financial advice if you are paying for a needs assessment is carried out. Written your own care and support. There are confirmation of how the charge has been independent financial advisers that focus calculated must be provided after a financial specifically on care funding advice, often assessment. referred to as specialist care fees advisers. They are regulated by the Financial The council calculates charges in accordance Conduct Authority (FCA) and must stick with national eligibility criteria set by the to a code of conduct and ethics and take Government. This ensures people are only shared responsibility for the suitability of required to pay what they can afford, taking any product they recommend. into account capital, savings, income and expenditure. Society of Later Life Advisers (SOLLA) Your financial assessment looks at your Aims to assist consumers and their capital, savings and weekly income (including families in finding trusted, accredited pensions and benefits). The council may financial advisers who understand also carry out a full benefit check and, if you financial needs in later life. want them to, assist you with claiming your Web: www.societyoflaterlifeadvisers. full entitlement. See www.kent.gov.uk and co.uk/find-an-adviser search ‘paying for care’ for more information. The Money Advice Service Non-means tested care and support A free and impartial money advice service Care provided by the NHS is free; for set up by the Government. example, services provided by a community Tel: 0800 138 7777 or district nurse. Some people do not have Web: www.moneyadviceservice.org.uk to pay towards care services. For example, aftercare services provided under section Further information on paying for care 117 of the Mental Health Act are free of can be found beginning on page 54. charge.
If you are in need of care or support you may be eligible to claim Attendance Allowance (AA), or Personal Independence Payments (PIP). AA and PIP are non-means tested benefits. Provided you are eligible, you can receive AA or PIP regardless of how much income or capital you have. AA is payable to people over the age of 65 and PIP to those aged 16 to 64. There are different rates that can be awarded, dependent on the level and type of help you need. These can be found at www.gov.uk
26 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers
All domiciliary care providers with the symbol l are members of the Kent Integrated Care Alliance (KICA). For more information about this alliance, see pages 6 and 7 or visit www.kica.care
121 CARE & MOBILITY LTD l AGE CONCERN FAVERSHAM l Whitstable Faversham Tel: 01227 792249 OP D PD LDA MH SI YA AD Tel: 01795 532766 OP D YA
524 JOBS LTD AGE CONCERN MALLING Maidstone West Malling Tel: 01622 809464 OP D YA Tel: 01732 848008 OP D MH YA
1ST CARE AGE UK DOVER COMMUNITY SUPPORT l West Malling Dover Tel: 07502 372112 OP D PD LDA MH AD Tel: 01304 207268 OP D PD LDA MH SI YA AD ABBEY MEDICAL AGE UK MAIDSTONE SERVICES LTD Maidstone Sittingbourne Tel: 01622 753618 OP D YA Tel: 01795 519480 OP D PD MH SI YA AGE UK NORTH WEST KENT ABBEYFIELD CARE AT HOME Gravesend (TUNBRIDGE WELLS) Tunbridge Wells Advert pages 43, 110 Tel: 01474 564898 OP D PD LDA MH SI YA AD Tel: 01892 543432 OP D PD MH SI YA AGINCARE UK ABSOLUTE HOME CARE KENT LTD Chatham Advert page 28 West Malling Tel: 0800 012 1247 OP D PD LDA MH SI YA Tel: 01732 897490 OP D PD LDA MH SI YA ALL ABOUT HOME CARE (KENT) ACARE Southborough Folkestone Tel: 01732 447055 OP D PD MH SI YA Tel: 07956 199458 OP D PD MH SI YA ALL SEASONS COMMUNITY SUPPORT ACCESSIBLE CARE Margate Maidstone Tel: 01227 469960 OP D PD LDA MH SI YA AD Tel: 01622 757155 OP D PD LDA MH SI YA AD ALLENDALE CARE ACTIVE ASSISTANCE Tonbridge Advert outside back cover – SEVENOAKS Tel: 07710 527242 Sevenoaks OP D PD MH SI YA Tel: 01732 779353 OP D PD LDA MH SI YA AD ALLIED HEALTHCARE AFFINITY TRUST Hythe – DOMICILIARY CARE AGENCY WEST KENT Tel: 01303 757395 OP D PD LDA MH SI YA AD Ashford Maidstone Tel: 01233 665234 OP PD LDA SI Tel: 01622 695915 OP D PD LDA MH YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Member of the Kent Integrated Care Alliance (KICA) Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 27 Live-in Care Birchwood Care Services from £695 per week
We are working in a artnershi with irchwood ouse est o e offering care for elderl eo le in their own ho es assisting with ersonal Care el with ho ing The alternative to Care Home admission. o estic work undertaken itting ser ice Live-in Care enables anyone with care needs to Visiting the areas of: continue living in their own home with a un ridge Wells e ur usthall angton reen ordco e enshurst eldhurst round-the-clock care worker. roo ridge den ridge Chiddingstone on ridge ilden orough eigh Birchwood House, Stockland Green Rd Speldhurst, Kent TN3 0TU Tel: 01892 863710 Fax: 01892 863711 08000 121 247 | www.liveincare.info ENQUIRIES TO THE MANAGER e er of the ent Co unit Care ssociation
What do you think about this publication?
Complete our short questionnaire www.carechoices.co.uk/reader-survey
28 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued
ALZHEIMER’S AND AVANTE HOME CARE AND SUPPORT SERVICE DEMENTIA SUPPORT SERVICES Faversham Advert page 24 Gravesend Tel: 01795 597454 OP PD LDA MH SI Tel: 01474 533990 OP D PD AVIDITY LINX LTD ALZHEIMER’S SOCIETY Gravesend – KENT & MEDWAY Tel: 01474 391153 OP YA Tonbridge Tel: 01892 835498 OP D YA AVONDALE CASTLEMOUNT LODGE Dover ANGELS HOME CARE (KENT) LTD Tel: 07500 555 282 OP LDA MH YA – 5 PREMIER PARADE Aylesford AVONDALE HOUSE l Tel: 01622 715500 OP D PD MH SI Westgate-on-Sea Tel: 01843 833973 MH APPROCARE Sheerness B.A.C. CARE LTD – SITTINGBOURNE Tel: 01795 663824 OP D PD LDA MH SI AD Sittingbourne ASPIRATIONS KENT Tel: 01795 429042 OP PD Canterbury BAY VIEW CARE LTD Tel: 01304 849020 OP PD LDA MH YA Deal ASPIRE HOME CARERS LTD Tel: 01304 379110 LDA MH YA Folkestone BEACH HOUSE Tel: 01303 258348 OP D YA Birchington ATHLONE CARE Tel: 01843 845922 OP LDA MH YA Dartford BEECH TREE TOTAL CARE l Tel: 01322 274747 OP D PD LDA MH SI YA AD Ashford AUDLEY CARE LTD Tel: 01233 627857 OP D PD LDA MH SI YA Bearsted Birchington Tel: 01622 633101 OP D PD LDA MH SI YA AD Tel: 01843 292925 OP D PD LDA MH SI YA Tunbridge Wells BELMONT HOME CARE SERVICES Tel: 07867 456389 OP D PD LDA MH SI YA AD New Romney AUSTEN ALLEN HOMECARE Tel: 01797 366810 OP D Dartford BIRCHWOOD CARE SERVICES l Tel: 01322 424558 OP D PD LDA MH SI Speldhurst Advert page 28 Gravesham Tel: 01892 863710 OP PD Tel: 01322 424558 OP D PD LDA MH SI YA AD BLOSSOMS CARE AVALON ENTERPRISE (UK) LTD SERVICES LTD DCA Ramsgate Sittingbourne Tel: 01843 596652 PD LDA Tel: 0800 917 7045 OP D PD LDA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Member of the Kent Integrated Care Alliance (KICA) Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 29 CARE VISITS AND LIVE IN CARE AT HOME A Realistic Alternative To A Care Home
Our Staff Our staff work for us because they are passionate about providing high quality care. Each member of staff is police checked and completes a comprehensive induction course before working with our customers.
Alternative We offer a cost effective alternative to residential care that enables our customers to remain at home for as long as possible. Our customers are provided with the support they need, where and when they need it.
Our Services Our services include everything from personal care, shopping, cleaning and social visits to overnight and 24 hour live in care. Our services are flexible and tailored to each individual customers wishes.
Call And Talk With One Of Our Professional Teams
Canterbury Maidstone Thanet 01227 206 473 01622 232 633 01843 570 638
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www.bluebirdcare.co.uk
PROOF V1.indd 1 19/05/2017 09:37:45 Home care providers continued
BLUEBIRD CARE CARE 77 LTD – ASHFORD AND SWALE Tonbridge CARE VISITS AND Sittingbourne Tel: 01892 577060 OP D PD SI YA Tel: 01233 501222 OP D PD LDA MH SI YA AD CARE AT HOME SERVICES (SOUTH EAST) LTD l LIVE IN CARE AT HOME BLUEBIRD CARE Advert page 30 Herne Bay A Realistic Alternative To A Care Home Canterbury & Thanet Tel: 0845 894 1564 OP D PD MH SI YA AD Tel: 01843 570638 OP D PD LDA MH SI YA AD Thanet Gravesham & Dartford Tel: 01843 609533 OP D PD MH SI YA AD Tel: 01474 560160 OP D PD LDA SI Tunbridge Wells Maidstone Tel: 01892 510844 OP D PD MH SI YA AD Our Staff Tel: 01622 232633 OP D PD SI YA Our staff work for us because they are passionate about providing CARE COMPANY, THE high quality care. Each member of staff is police checked and completes Sevenoaks Tenterden a comprehensive induction course before working with our customers. Tel: 01732 471541 OP D PD MH SI YA Tel: 01580 762202 OP D PD Tonbridge & Tunbridge Wells CAREMARK Tel: 01732 373024 OP PD LDA SI YA Maidstone Alternative BRAEBURN CARE LTD Tel: 01622 325325 OP YA We offer a cost effective alternative to residential care that enables our customers to remain at home for as long as possible. Our customers are Tonbridge Wells Thanet provided with the support they need, where and when they need it. Tel: 01892 704153 OP D PD LDA MH SI YA AD Tel: 01843 235910 OP D PD LDA MH SI YA AD
BRAMBLING HOUSE CAREMARK TUNBRIDGE WELLS, TONBRIDGE Dover AND MALLING Our Services Tel: 01304 830276 OP D PD SI YA Tunbridge Wells Our services include everything from personal care, shopping, cleaning Tel: 07796 174507 OP D PD LDA MH SI YA and social visits to overnight and 24 hour live in care. Our services are BROOKLANDS HOMECARE LTD flexible and tailored to each individual customers wishes. – EDENBRIDGE CARERS CHOICE Edenbridge Gravesend Tel: 01732 865956 OP D PD MH SI YA Tel: 01474 536062 LDA
BURHAM COURT CAREWATCH (MAIDSTONE – ASHFORD) Rochester Maidstone Tel: 01622 681550 Tel: 01634 685025 PD LDA MH SI YA OP D PD LDA MH SI YA AD CARING COMPANY, THE CAMELOT LODGE Dover Folkestone Tel: 01304 207010 OP D PD MH SI Tel: 01303 251215 MH YA CARING FOR YOUR NEEDS Call And Talk With One Of Our Professional Teams CANCARE HOME SERVICES LTD Ramsgate Sturry Advert page 32 Tel: 01843 482121 D PD SI Canterbury Maidstone Thanet Tel: 01227 711312 OP CARTREF HOMES SUPPORTED 01227 206 473 01622 232 633 01843 570 638 CANTERBURY LIVING SCHEME Canterbury Sittingbourne Gravesham & Dartford Sevenoaks Tonbridge & Tunbridge Wells Tel: 01227 712300 OP D PD MH SI YA Tel: 01795 430411 LDA YA 01474 560 160 01732 471 541 01732 373 024 Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism [email protected] User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Member of the Kent Integrated Care Alliance (KICA) Advertisers are highlighted www.bluebirdcare.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 31
PROOF V1.indd 1 19/05/2017 09:37:45 Compassionate Care in & around Maidstone Homecare • Personal care • Meal preparation Working in • Companionship partnership with • Overnight visits “Lets make things better for • Outings people living with dementia” Day Centre • Entertainment • Carers support • One to one support • Memory engaging sessions • Hobby & Social groups
To discuss your care needs further: Tel: 01622 674733 email: [email protected] or visit www.goehomecare.co.uk
DBLE MAP 168x120mm 70073 MAID3 NEW>MH>28.10.16 Your Homecare Agency in Ashford, Kent What do We provide a range of specialist Home Care Services for you to help you remain in your own home safely living well with Dementia. you think Round the Clock Care Services for your convenience Care in Kent operate ho rs a day, days o the year o ll nd that e about this respond quickly, providing the highest standards in professional care, and exceeding your expectation in terms of your peace of publication? mind and satisfaction. Complete our short questionnaire For information on professional home care and www.carechoices.co.uk/reader-survey to discuss your options: Call 01233 619530 or email [email protected] www.careinkent.co.uk
Chameleon Care CANCARE Adapting to your every need HOME SERVICES LTD • Personal Care • Domestic services INDEPENDENCE IN • Shopping YOUR OWN HOME • Escorting visits • Medication assistance There is no place like home and many elderly people choose • Sit in service to remain independent in theirs with their own belongings and • Sleeping and wake memories. Cancare Home Services provide a totally reliable night service and friendly service, our caring staff give support and provide • Care for long term all necessary assistance. or terminal illness • Live-in services from Tel: 01227 711312 Covering the Canterbury area emergency to short or long term All staff are thoroughly vetted, fully trained in moving and handling, first aid, handling medication, NVQs plus more. We can provide assistance with personal care, preparation of meals, domestic tasks, overnight care, plus many other tasks. Our services are tailored to meet your individual needs. For further information and details, do not hesitate to contact us. Email: [email protected] Tel: 01322 291000 Tel: 01304 215382 Unit 6-8 The Base, Dartford Suite B, Dover Innovation Business Park, Victoria Road, Centre, Whitecliff House, Dartford, Kent DA1 5FS Poulton Close, Dover, Kent CV17 0HL Fax: 01322 291015 Fax: 01304 215287 www.chameleoncare.co.uk
32 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued
CCK SUPPORT LTD l DIRECT CARE (KENT) Herne Bay Snodland Tel: 01227 668041 OP D PD LDA MH SI YA AD Tel: 01634 242499 OP D PD MH SI CHAMELEON CARE DOMUS LIVE-IN CARE LTD (DARTFORD) Advert page 32 Tunbridge Wells Dartford Tel: 01892 512961 OP D PD MH SI YA AD Tel: 01322 291000 OP D PD LDA MH SI YA DORRIEMAY HOUSE l Dover Margate Tel: 01304 215382 OP D PD LDA MH SI YA Tel: 01843 292616 LDA CHURCH HOUSE EAST KENT MENCAP DOMICILIARY SERVICE Harrietsham Cliftonville Tel: 01622 858970 PD LDA MH SI YA AD Tel: 01843 224482 LDA COMCARE l ELYSIUM SUPPORTED LIVING LTD Herne Bay Tonbridge Tel: 01732 783503 Tel: 01227 365887 OP PD LDA SI YA LDA MH YA COMMUNITY LIFELINE l ENABLING CARE FOR YOU LTD HEAD OFFICE Longfield Maidstone Tel: 01732 240794 Tel: 01474 709000 OP D PD LDA YA D PD SI EVERYCARE (WEST KENT) LTD COMMUNITY NURSING & CARE AGENCY LTD Tunbridge Wells Ashford Advert page 32 Tel: 01892 536888 OP D PD MH SI YA Tel: 01233 619530 OP D PD LDA MH SI YA EXPERTISE HOMECARE CONSULTUS CARE AND NURSING LTD Canterbury & Coastal Tonbridge Tel: 01227 207340 OP D PD LDA MH SI YA AD Tel: 01732 355231 OP D PD MH SI YA Central & West Kent CONTINUITY OF CARE SERVICES LTD Tel: 01732 448298 OP D PD LDA MH SI YA Maidstone FIGTREE CARE SERVICES LTD Tel: 07970 732290 OP D PD LDA MH SI YA Dartford CRAEGMOOR SUPPORTING YOU Tel: 01322 314878 OP PD LDA MH YA AD IN THE SOUTH EAST FUTURE HOME CARE LTD KENT New Romney West Malling Tel: 01797 361541 LDA MH YA Tel: 01732 876400 OP D PD LDA MH SI YA CROSSROADS CARE KENT GARDEN OF KENT HOMECARE LTD, THE Herne Bay T/A GARDEN OF ENGLAND HOMECARE Tel: 0845 095 6700 OP D PD LDA MH SI YA Maidstone Advert page 32 Tel: 01622 674733 OP D PD MH SI YA DIMENSIONS KENT DOMICILIARY CARE OFFICE GENUINE CARE HOMECARE SERVICES LTD Sandwich Edenbridge Tel: 0300 303 9011 LDA Tel: 01732 866627 OP D PD MH SI YA AD
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Member of the Kent Integrated Care Alliance (KICA) Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 33 “You don’t need to move into a care home, when you can have all the support you need in yours !”
Kent Home Care provide affordable Live in Care & Support solutions throughout Kent.
kenthomecare .com
talk to us 01227 788 700 Live in Care & Support www.kenthomecare.com Solutions
Quality home care as PROVIDING HIGH QUALITY CARE IN YOUR OWN HOME individual as you are We provide care and support to the elderly and people with learning or physical disabilities in Herne Bay, Whitstable and Helping Hand Care Company surrounding villages prides itself in providing the Personal care - highest quality care to service users in the comfort of their own washing • bathing • showering • dressing homes. Domestic support - We are registered with CQC to housework • cleaning • laundry • ironing provide care services in Dover, Folkestone, Deal, Sandwich and Cooking in your own home - surrounding areas. breakfast • lunch • tea All our staff have enhanced D.B.S. checks. Social calls - companionship • sit in service • dog walking Services we provide: Support with everyday living - Respite Care Palliative Care Assistance with toileting and incontinence aids medication assistance Washing, showering and bathing Personal Care Laundry and Ironing Meal preparation Shopping trips accompanied / unaccompanied Tel: +44 (0)1227 362312 Prescription collection Assistance with medication www.homeservicellp.co.uk Dover: 01304 242981 Registered with CQC E: [email protected] Registered with Care Quality Commission
34 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued
GILES CARE LTD HELPING HANDS MAIDSTONE Margate Maidstone Tel: 01843 224036 OP PD LDA MH Tel: 01789 762121 OP PD LDA MH SI YA AD GRAVESEND CARE SERVICES HERE2CARE (DARTFORD) Gravesend Dartford Tel: 07442 492984 PD LDA MH SI YA Tel: 01322 225513 OP D PD LDA YA HALE PLACE FARMHOUSE HF TRUST – KENT DCA Tonbridge Hythe Tel: 01622 871081 OP D Tel: 01303 260453 OP LDA YA
HALL, THE HF TRUST – KENT NORTH DCA Ashford Edenbridge Tel: 01233 732036 OP LDA YA Tel: 01732 782700 OP LDA YA HAMILTON’S RESIDENTIAL HOME HILTON NURSING PARTNERS LTD Canterbury Ashford Tel: 01227 860128 OP D Tel: 01233 321110 OP D PD LDA MH SI YA AD HAWKINGE HOUSE HLC CARE AGENCY LTD Folkestone Dartford Tel: 01303 890100 OP D PD MH YA Tel: 01322 284883 OP D LDA YA HAZELDENE HOUSE HOME INSTEAD SENIOR CARE Tunbridge Wells East Peckham Tel: 01892 823018 OP D MH Tel: 01622 873414 OP D PD MH SI YA HEAD FIRST (ASSESSMENT, REHABILITATION Tonbridge AND CASE MANAGEMENT) LLP Tel: 01732 759854 OP D PD LDA MH SI YA Hawkhurst Ramsgate Tel: 01580 752275 OP D PD LDA MH SI YA AD Tel: 01843 862268 OP HEALTH & LIFE CARE UK HOME SERVICE COMPLETE CARE LLP l Ashford Herne Bay Advert page 34 Tel: 01233 611168 OP D PD LDA MH SI YA Tel: 01227 362312 OP D PD LDA SI HEART HOMECARE LTD HOME SUPPORT Sittingbourne Canterbury Tel: 01795 601253 OP D PD MH SI YA Tel: 01227 861110 OP D HELPING CARING HANDS LTD HOMECARE UNIQUE LTD Sheerness Maidstone Tel: 01795 667685 OP D LDA Tel: 01622 296092 OP D PD SI YA HELPING HAND CARE COMPANY LTD l INCHWATER HOME CARE Dover Advert page 34 Dover Tel: 01304 242981 OP D PD SI Tel: 01304 241684 OP D PD LDA MH SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Member of the Kent Integrated Care Alliance (KICA) Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 35 Nurse Plus offer a personalised homecare service at times to suit you, where your peace of mind is key to all aspect of your care plan.
Fully trained and DBS checked staff
Registered with the CQC - Care Quality Commission For an informal chat or to
Support available at times to suit you 7 days a week arrange a free care assessment, Locally run out of hours on call service no call centres please call your local office:
Short or long term support packages Ashford: 01233 641373
Canterbury: 01227 765106 Dover: 01304 273300 Folkestone: 01303 250200 Maidstone: 01622 762903 Orpington: 01689 851639
Direct Payments Accepted
CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077
VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
36 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued
JASMINE CARE SOUTH EAST LTD KENT SOCIAL CARE PROFESSIONALS Cranbrook DOMICILIARY SERVICE Tel: 01580 713533 OP D PD YA Maidstone Tel: 01622 764014 OP D PD LDA MH SI YA AD JASMINE CARE SOUTH EAST LTD Maidstone KENT SUPPORTED Tel: 01622 759946 OP D PD YA LIVING SERVICES Tonbridge KARE PLUS ASHFORD Tel: 07545 503946 OP PD LDA MH SI YA Ashford Tel: 01233 801888 OP D PD SI YA KIMBERLEY RESIDENTIAL HOME LTD Dartford K D CARE LTD Tel: 01322 291885 Sittingbourne OP D Tel: 01795 844814 OP D YA L’ARCHE KENT Canterbury KENT & MEDWAY DOMICILIARY CARE AGENCY Tel: 01227 643025 Dover OP LDA YA Tel: 07793 650636 LDA YA LAURIEM COMPLETE CARE LTD KENT CARE AT HOME SERVICE Deal Sevenoaks Tel: 01304 361222 OP D PD LDA YA Tel: 01732 458562 OP D PD LDA MH SI YA Ditton Tel: 01622 716780 OP D PD LDA YA KENT CARERS LTD – HEAD OFFICE Dartford LIBERTY LODGE LTD Tel: 01322 277944 OP D PD LDA MH SI YA AD Folkestone Tel: 07546 240551 OP LDA MH SI YA AD KENT ENABLEMENT AT HOME Ashford MAIDSTONE HOME CARE LTD Tel: 0300 041 0404 OP D PD LDA MH SI YA Aylesford Broadstairs Tel: 01622 719988 OP D PD MH SI YA Tel: 0300 041 1480 OP PD MAKING THE DIFFERENCE Gravesend Ashford Tel: 0300 041 1480 OP PD Tel: 01233 626272 OP D PD SI YA Sittingbourne Tel: 0300 041 1480 OP PD MANDALAY CARE HOME West Malling Folkestone Tel: 0300 041 1480 OP D PD LDA MH SI YA Tel: 01303 258095 LDA KENT HOME CARE LTD MARJON HOME SUPPORT AGENCY Canterbury Advert page 34 Whitstable Tel: 01227 788700 OP D PD MH SI YA Tel: 01227 273660 OP PD YA KENT SCP COMPLEX CARE SERVICES MCCH (HERMITAGE COURT) Maidstone Maidstone Tel: 07730 765945 OP D PD LDA MH SI YA AD Tel: 01622 722400 LDA MH
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 37 Domiciliary Care and Support in Kent www.meridian-care.co.uk Canterbury [email protected] Dover [email protected] At Meridian Care, we deliver care tailored to support you or your loved ones, NELSON PARK HOMES to live independently in the comfort of your own home. R E M R RE Providing services for: ecialising in learning disa ilit autis e ile s and other associated • Young adults and Older people • Personal or Family Carers edical ental health needs. Care is ro ided in our own ho e or in • People with Physical Disabilities • People with Dementia, Parkinson's, one of our s all houses ungalows along the ent coast. • People with Sensory Loss NMD & MS ndi idual su ort ackages tailored to eet each clients needs • People with Mental Health Problems • Palliative Care. including hour care e erienced ualified staff. Canterbury Dover Unit , Thomas Way st Floor or a rochure lease contact ina ennison on 01304 852160 Lakesview International Business Park Castle Street Mob: Email: anager.nelson ark ln.co.uk Canterbury Dover Web: www.nelson arkcare.co.uk Kent CT NH Kent CT PT ina ennison alis ur oad t argarets a o er C
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“To care as we would expect others to care for us” Let us help! Do you or a family member require 1st class service, to stay independent at home? A dedicated family business established in 1994. MyLife Living Assistance offers We can help, call and ask for advice. professional and compassionate support in the home to enable a Contact our caring team to discuss more independent lifestyle. a support package to suit you. 01227 772515 We can offer you and your family: 108/109 John Wilson Bus Pk, 3 Assistance at home Whitstable, Kent, CT5 3QT 3 Respite Support www.tenderlovingcarers.com Kent Card accepted 3 Personal Assistance 3 Help getting out and about PLEASE GET IN TOUCH 3 Companionship Service TO TALK ABOUT HOW WE CAN BEST HELP OR POP Welcome Home Care IN TO SEE US CANTERBURY Support Services T: 01227 200391 Delivering Personal Care Services E: [email protected] to the Community FOLKESTONE Contact Jen Kealy 01795 510917 T: 01303 274500 E: [email protected] Email: [email protected] mylifelivingassistance.co.uk Marron, Cliffview Gardens, Warden Bay, Sheerness, Kent ME12 4NH A Welcome New Approach We cover Swale, Sittingbourne and Canterbury to Independent Living at Home
38 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued
MEARS CARE ASHFORD l NAS COMMUNITY SERVICES (KENT) Maidstone Gravesend Tel: 0333 300 4043 OP D PD LDA MH SI YA AD Tel: 01474 535057 LDA MEARS HOMECARE LTD NEW HORIZONS BROAD OAK LTD – MAIDSTONE l RESOURCE CENTRE Maidstone Margate Tel: 0333 200 4043 OP D PD LDA MH SI YA AD Tel: 01843 295680 PD LDA SI YA MERIDIAN COMMUNITY CARE LTD – DOVER NIGHTINGALE HOMECARE AND COMMUNITY Dover Advert page 38 SUPPORT SERVICES LTD Tel: 01304 240424 OP D PD MH SI YA Folkestone Tel: 01303 271959 OP D PD LDA MH SI YA MERITUM INTEGRATED CARE LLP Ashford NO PLACE LIKE HOME l Faversham Advert page 38 Tel: 01233 620071 OP D PD LDA MH SI YA AD Tel: 01795 597983 Folkestone OP D Tel: 01303 297010 OP D PD LDA MH SI YA AD NURSE PLUS AND CARER Maidstone PLUS UK LTD Advert page 36 Tel: 01622 684471 OP D PD LDA MH SI YA AD Ashford l Tel: 01233 641373 MIHOMECARE OP D PD LDA MH SI YA AD Ramsgate Canterbury l Tel: 01227 765106 Tel: 0333 121 8701 OP D PD LDA MH SI YA OP D PD MH SI YA AD Dover MILESTONES OUTREACH SUPPORT TEAM Tel: 01304 273300 OP D PD LDA MH SI YA AD – MOST Folkestone l Tonbridge Tel: 01303 250200 OP D PD LDA MH SI YA AD Tel: 01892 839990 LDA Maidstone l MILL HOUSE COMMUNITY CARE Tel: 01622 762903 OP D PD LDA MH SI AD Faversham OAST, THE Tel: 07958 233698 OP D PD LDA SI YA Maidstone MRS LYNNE WEATHERLY Tel: 01622 817114 OP D PD LDA SI Tunbridge Wells OLD EXCHANGE, THE Tel: 01892 537076 OP LDA YA Dartford MY LIFE LIVING ASSISTANCE (CANTERBURY) Tel: 0208 467 2781 OP D PD LDA YA AND MY LIFE SPECIALIST CARE SERVICES ONE 2 ONE PRIVATE CARE SERVICES (CANTERBURY) Ashford Canterbury Advert page 38 Tel: 01233 610542 OP D PD LDA MH SI YA Tel: 01227 200391 OP D PD LDA MH SI YA AD ONE STEP SOUTH DOMICILIARY MY LIFE LIVING ASSISTANCE (FOLKESTONE) CARE AGENCY Folkestone Advert page 38 Folkestone Tel: 01303 274500 OP D PD LDA MH SI YA AD Tel: 01303 227371 OP D PD LDA MH SI YA AD
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Member of the Kent Integrated Care Alliance (KICA) Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 39 Home care providers continued
ORCHARD HOUSE RNID ACTION ON HEARING LOSS Herne Bay NORTHDOWN ROAD Tel: 01227 373586 OP D PD LDA SI YA Margate Tel: 01843 262030 PD LDA MH SI YA PANTILES CHAMBERS Tunbridge Wells ROYAL MENCAP SOCIETY Tel: 07958 558397 OP D PD – KENT DOMICILIARY CARE AGENCY Edenbridge PARK HOUSE COMMUNITY CARE Tel: 0808 808 1111 LDA Folkestone Tel: 01303 858119 OP LDA SANCTUARY HOME CARE LTD – GRAVESEND PARK VIEW DOMICILIARY CARE Gravesend Deal Tel: 01375 386678 OP D PD LDA MH SI YA AD Tel: 07872 014850 PD LDA SCOTT CARE LTD (SITTINGBOURNE BRANCH) l PCT DIAMOND CARE SERVICES LTD Sittingbourne Dartford Tel: 01795 508860 OP D PD LDA MH SI YA AD Tel: 0208 850 6993 OP D PD MH SI YA PHOENIX DOMICILIARY CARE AGENCY SEEABILITY – KENT SUPPORT SERVICE Northbourne Maidstone Tel: 01622 745181 Tel: 01304 379917 OP D PD LDA MH PD LDA MH SI YA PHOENIX SUPPORT LTD SENTINEL CARE Maidstone New Romney Tel: 01622 682535 OP D PD LDA MH SI YA AD Tel: 01797 361744 D PD MH PSA HOME CARE SHARE THE CARE LTD Ashford Queenborough Tel: 01622 236344 OP D PD MH SI YA Tel: 01795 660162 OP D PD LDA SI YA QUEEN ELIZABETH COURT SUMMERVILLE Aylesford Margate Tel: 01622 717463 OP PD SI Tel: 01843 295703 LDA YA QUILTERCARE SUNNYBANKS HOME CARE SERVICE Ramsgate Cowden Tel: 07775 557836 MH YA Tel: 01342 850898 OP PD LDA SI
REGUS HOUSE SUNNYSIDE DOMICILIARY Dartford SUPPORT SERVICES LTD Tel: 01322 303265 OP D PD LDA MH SI YA Farningham RIGHT AT HOME Tel: 01322 867820 OP D PD LDA MH (EAST KENT) SUPERIOR CARE l Ramsgate Advert page 38 Whitstable Tel: 0800 066 3779 OP D PD SI YA Tel: 01227 771122 OP D PD LDA MH SI YA AD
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Member of the Kent Integrated Care Alliance (KICA) Advertisers are highlighted
40 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued
SWANBOROUGH SERVICES WATLING COURT Tonbridge Gravesend Tel: 01732 834409 OP D PD SI YA Tel: 01474 352201 OP D PD SI SWANSTAFF RECRUITMENT LTD WAVE HILL Swanley Dover Tel: 01322 618100 OP D PD LDA MH SI YA Tel: 01304 852160 OP PD LDA MH SI YA
TAMARISK WELCOME HOME New Romney Leysdown Advert page 38 Tel: 01797 364562 OP PD LDA SI YA Tel: 01795 510917 OP D PD LDA SI YA
TAYSTON LTD T/A PRESTIGE NURSING + CARE WEST MALLING Dartford Maidstone Tel: 01322 270092 OP D PD LDA MH SI YA AD Tel: 01732 424028 OP LDA MH YA
TENDER LOVING CARERS l WESTMINSTER HOMECARE LTD (BEXLEY) Whitstable Advert page 38 Dartford Tel: 01227 772515 OP D PD MH SI YA Tel: 01322 280680 OP D PD LDA MH SI YA AD TERRABLU HOMECARE WOOD STREET DAY CARE CENTRE, THE Tunbridge Wells Tunbridge Wells Tel: 01892 529429 OP D PD LDA MH YA Tel: 01892 522591 OP YA TOWN & COUNTRY HOMECARE LTD WOODCHURCH HOUSE Tenterden Ashford Advert page 62 Tel: 01580 762244 OP D PD SI YA Tel: 01233 861600 OP D PD MH SI AD TURNING POINT – KENT DCA XTRACARE LTD l Broadstairs Aylesford Tel: 07891 545725 OP D LDA YA Tel: 01622 792845 OP D PD MH SI YA UNITED RESPONSE – KENT DCA YOAKLEY HOUSE CARE HOME Folkestone Margate Tel: 01303 270024 LDA MH Tel: 01843 223652 OP UNITY CARE SOLUTIONS (MAIDSTONE) YOUR CHOICE West Malling Deal Tel: 0845 034 6410 OP D PD LDA MH SI YA Tel: 01304 367294 OP PD LDA YA
VIKING CARE YOUR LIFE SUPPORTED LIVING SERVICES Broadstairs Sheerness Tel: 07878 457838 OP LDA YA Tel: 07976 721644 OP PD LDA MH SI YA VOLCARE CANTERBURY AND THANET A countywide list of care home providers Herne Bay starts on page 60. Tel: 01227 749400 OP D PD LDA MH SI YA AD
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Member of the Kent Integrated Care Alliance (KICA) Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 41 Housing with care
Housing with care combines independent Shared Lives living in a home with security of tenure, along with care services arranged according Shared Lives is a care service for adults with to need. Schemes may be run by housing learning or physical disabilities and for older associations, the local authority, voluntary people. It is family-based care provided by organisations or private companies. individuals and families. Shared Lives carers Properties may be available for rent, mixed are local people recruited and trained to tenure or to purchase. make sure they have the right qualities to provide care and support. Supported Living Sheltered housing Supported Living is a term generally used to describe situations in which people (often Sheltered (or retirement) housing is provided adults with a learning disability or mental by local authority housing departments and health condition) rent their home, and housing associations for people who would their personal care or support is arranged like to remain independent but prefer the separately. This means they can change added security and reassurance of a scheme their support without having to move, or manager and an alarm call service. move and take the same support with them. People have greater security of tenure, and A scheme manager is either based at the site can claim a wider range of welfare benefits or visits regularly. Many sheltered housing than in residential care. schemes also have communal lounges, laundry facilities, lifts, door entry systems and Supported Living can be delivered in a specially-adapted facilities. range of settings, including individual flats or houses, clusters of self-contained flats Contact the council for further advice. on the same site, shared accommodation, and extra care housing. The individual, a Extra care housing private landlord, a housing association, a local authority or a charity may own the Extra care housing is similar to property. sheltered schemes, with self-contained accommodation together with some Supported Living refers to the way in which communal facilities. In an extra care scheme, accommodation and support are organised, instead of low-level support traditionally rather than the amount of support. This provided by wardens in sheltered schemes, will be tailored to individual need and can higher levels of care and support are provided include access to support 24-hours a day on site by a designated team of care workers, if assessed as necessary, although many who can be available 24-hours a day. people do not require this – particularly with the use of assistive technology (discussed Extra care allows you to retain your own further on page 11). tenancy and have care services delivered, ensuring that you can remain safely in your own self-contained accommodation. For For further information, visit information on extra care housing in your www.kent.gov.uk/supportedhousing region, contact your local Adult Social Care department. Details are on page 114.
42 For assistance with finding care and support, call Care Choices on 0800 389 2077 The Kent Society the appeal
make one last wish an everlasting memory
5 0Years w sh A leading provider of residential care homes, supported homes, domiciliary care and extra care housing schemes for older people in Kent. www.abbeyfieldkent.org Tel: 01634 723 007 Facebook.com/abbeyfieldkent
Twitter.com/abbeyfieldkent
KCD 2017.indd 1 13/03/2017 11:45
CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
Visit www.carechoices.co.uk for further assistance with your search for care 43 Specialist services
Learning disability Physical disability
The Government has indicated that services If you have a physical disability or a long-term for people with disabilities should promote the illness, organisations in the independent and following key principles: not-for-profit sectors may be able to signpost you to, or provide you with, a range of services • respect people’s rights; to help you live as independently as possible. • actively promote people’s independence; There are also services available to support someone who may be your carer. • ensure that people have and are able to make choices in all areas of their lives; and Sensory services • create opportunities for people to be included, rather than separated from society. If you are deaf, blind, sight impaired or deafblind a number of organisations in Kent If you are assessed as needing support, the may be able to offer you advice and support. local authority can help you find the right support to meet your needs. Services can include help in the home Hi Kent (explained on page 21), adaptations and Hi Kent is a local registered charity for equipment (see page 10) and holidays. deaf and hard of hearing people. For more For people looking to move out of their family information on support in your local area home, there are a number of options that could visit www.hikent.org.uk or call be explored before considering residential care. 01622 691151 or text 07795 951466. You may want to have your own home with Kent Association for the Blind (KAB) support arranged as necessary or you may KAB offers comprehensive support services want to look into a Supported Living scheme, to sight impaired people of any age. They explained on page 42. These options can give work across Kent, Medway, Bromley and greater independence and choice. Bexley. Web: www.kab.org.uk A good quality care home can also help to promote independence and can be a step Bromley Team towards more independent living for some Tel: 0208 464 8406 people who may initially require more support. Email: [email protected]
Mental health East Team Tel: 01227 763366 Your GP should be your first point of contact Email: [email protected] if you need help with a mental health West Team condition or you are concerned about your Tel: 01622 691357 (Main Reception) mental health. They may refer you to your Tel: 01622 358995 (Rehab) local Community Mental Health Team. These Email: [email protected] teams are made up of different professionals who will, with your permission, assess your Medway mental health needs. They will then work with Tel: 01634 332929 you to plan any support you may be assessed Email: [email protected] as needing.
44 For assistance with finding care and support, call Care Choices on 0800 389 2077 Resource for those supporting like to die if you choose. You may wish to children with additional needs remain in your own home or care home in your last days and not be admitted to My Family, Our Needs is an online resource hospital. providing impartial information for parents, carers and practitioners supporting children When choosing a service, you should from birth to 25 years with additional consider its end of life care philosophy and needs. As well as guidance, policy and policies. Enabling people to die in comfort signposting, there is a lifestyle section for and with dignity is a core part of providing parents covering topics such as health and care. The way care professionals approach wellbeing, work, family and relationships. the process will be incredibly important for Visit www.myfamilyourneeds.co.uk you, your family and carers.
Advocacy The service should have an open approach to end of life care. It should initiate Advocates can give advice, support and conversation with you and your family and information to people of any age. They work with your GP to ensure your needs and help you to voice your concerns and guide wishes are discussed and planned for. An you through difficult or challenging times. end of life care plan should also be drawn You should consider using the services of an up, as it is vital to establish your preferences advocate if you feel unsure or concerned and choices. when you are faced with making an important decision about your care. You could use the Preferred Priorities for Care (PPC) document to help with Advocates are not there to tell you what to outlining your wishes. The PPC document do or to make decisions for you, but to help is designed to help you prepare for the you express your views and make your own future and gives you an opportunity to decisions. Councils have a legal obligation think about, talk about and write down to provide an advocate to you if you need your preferences and priorities for care at one at any stage of your care and support the end of life. planning with them. It is also important to know that all health and social care staff must be trained in For advocacy services in kent, see ‘Useful communication regarding end of life care local contacts’ on page 116. and will be trained in assessing the needs of individuals and carers.
Planning for end of life It is worth asking care providers whether they are working towards The Gold Although the subject of dying is often Standards Framework. This can be used painful to contemplate, planning for the in various settings, for example hospitals, end of life can be a good way to share your primary care and care homes, to improve wishes and help your family to know what the co-ordination and communication you would like. Good planning for all your between different organisations involved in needs should mean that you can convey providing care for someone near the end of your wishes, including where you would their life.
Visit www.carechoices.co.uk for further assistance with your search for care 45 LUXURY CARE HOME OPENING AUGUST 2017
75 BEDS NURSING CARE DEMENTIA CARE
Baycroft Grays Farm Road is our inaugural luxury care home, providing expert 24-hour residential, nursing and dementia care.
We are creating homes that feel like home, where you can truly feel at ease. As much thought has been invested into the dining experience, the engaging social activities and the high quality facilities as the exemplary standards of care.
These elements combined create the comfortable and happy lifestyle you deserve.
We are dedicated to making a better every day for you and aligning our care and services to your needs.
Grays Farm Road, Orpington BR5 3BD
020 8821 5400 baycroft.co.uk [email protected]
www.carechoices.co.uk
SEARCHING FOR CARE OPTIONS IN YOUR AREA? With so many providers to choose from, where do you start? • find care providers quickly and easily • additional care provider information, • search by location and care need photos and direct website links • information on care quality • brochure requests • links to inspection reports
Developed by the publisher of this Directory
Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.
46 For assistance with finding care and support, call Care Choices on 0800 389 2077 Care homes
All care providers in the country must be registered with the Care Quality Commission For help with finding care homes and care (CQC). All services are inspected by the homes with nursing in your area, call this CQC, which reports on its findings and rates Directory’s independent service on each home. These inspection reports and 0800 389 2077. ratings are available at the home or from the CQC (www.cqc.org.uk). Before you decide Activities in care homes whether to move into a residential home, you may want to contact the council for a The word ‘activity’ can imply many different needs assessment (see page 16). things but, in the context of a care home, it should mean everything a resident does from Types of care home when they open their eyes in the morning until they go to sleep at night. Activities should Care homes (personal care only) stimulate residents emotionally, physically and If you need someone to look after you 24- mentally and, in a good care home, should hours a day, but don’t need nursing care, a encompass all aspects of daily life. They can care home offering only personal care may range from choosing what to wear, to helping be the best option. Personal care includes with tasks around the home or garden, to bathing, feeding, dressing and help with listening to the radio or joining in with an art moving but you may need to pay for it, or exercise class. Above all, activities provide depending on your needs and finances. See a point of interest, fun and challenge to each page 54 for more information on paying day. They should enable people to participate for your care or visit www.kent.gov.uk and in daily life, be engaged and maintain hobbies search ‘paying for residential care’. or activities they have enjoyed throughout their life, as well as offering the opportunity to Care homes with nursing try something new, if they wish. A care home with nursing provides the same support as a care home, but with 24-hour nursing staff on hand. If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in Lots of care homes now employ a dedicated planning for your care needs. activity co-ordinator. What they do and how they do it varies from one home to another. If, after a needs assessment, a care Increasingly, they are fully integrated into home providing nursing care is the best the staff team, play a key part in developing solution for you, a social worker will give care plans and ensure that all staff you information to help you find a home appreciate the part they play in delivering which meets your care requirements. high-quality activity provision. The cost of the nursing care part of your fees is paid by the NHS to the home Ensure you speak to any potential providers directly. Check with Adult Social Care about the activities they provide in their for current rates. care home.
Visit www.carechoices.co.uk for further assistance with your search for care 47 F_BAR_13253 Kent Care Choices - full page.qxp_Layout 1 14/03/2017 16:50 Page 1
Care homes checklist © 2017 Care Choices Ltd
Home 1 Fees per week Quality rating* Home 2 £ Amazing people £ Home 3 £
We suggest that you take paper with you when visiting care homes so that you can make notes. ...deserve amazing care
Staff Personal preferences Our care homes are amazing places – filled with fascinating residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second What is the minimum number of Is the home too hot/cold? Can you to none, but it's the fantastic food, stimulating environments and unique social activities staff that are available at any time? control the heating in your room? that make Barchester the best choice for the people and families we support. Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Is there an Activities Co-ordinator? Catering Can you get involved in activities you enjoy? Does the menu change regularly? Does the home organise any outings? Can the home cater for any dietary requirements you may have? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Life in the home Is alcohol available/allowed if you want it? Is the home adapted to suit your needs? Can visitors join you for meals? Residential care • Nursing care • Dementia care • Respite care Can you bring your own furniture? Fees Are there enough plug sockets in Thousands of families trust Barchester to care for their loved ones. Do your fees cover all of the services the rooms? To find out about our amazing people and to search for your local care home visit and activities? www.barchester.com or call us anytime to benefit from over 24 years' experience. Are there restrictions on going out? Are fees likely to change regularly? Is there public transport nearby? Ashminster House Emily Jackson House Friston House Is the notice period for cancellation of Clive Dennis Court, Emily Jackson Close, 414 City Way, Does the home provide any transport? the contract reasonable? Ashford, TN24 0LX Sevenoaks, TN13 1XH Rochester, ME1 2BQ Can you make/receive calls privately? Could you have a trial period? 01233 428 424 01732 622 687 01634 624 163 Can you decide when to get up and Can you keep your room if you go Newington Court Winchester House go to bed? into hospital? Keycol Hill, Newington 180 Wouldham Road, Does the home allow pets? Can you handle your own money? Sittingbourne, ME9 7LG Rochester, ME1 3TR *See page 58. 01795 334 085 01634 624 164
48 For assistance with finding care and support, call Care Choices on 0800 389 2077 F_BAR_13253 Kent Care Choices - full page.qxp_Layout 1 14/03/2017 16:50 Page 1 Amazing people ...deserve amazing care
Our care homes are amazing places – filled with fascinating residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.
Residential care • Nursing care • Dementia care • Respite care
Thousands of families trust Barchester to care for their loved ones. To find out about our amazing people and to search for your local care home visit www.barchester.com or call us anytime to benefit from over 24 years' experience.
Ashminster House Emily Jackson House Friston House Clive Dennis Court, Emily Jackson Close, 414 City Way, Ashford, TN24 0LX Sevenoaks, TN13 1XH Rochester, ME1 2BQ 01233 428 424 01732 622 687 01634 624 163
Newington Court Winchester House Keycol Hill, Newington 180 Wouldham Road, Sittingbourne, ME9 7LG Rochester, ME1 3TR 01795 334 085 01634 624 164 NEL_367_KENT_CARE_HF_210Wx297H_AD_OUT.indd 1 27/03/2017 14:40 Dementia in care homes
A good care home will follow the concept of a person-centred approach to care for people with dementia. This means that the unique qualities and interests of each individual will be identified, understood and accounted for in any care planning.
The person with dementia will have an assessment and an ongoing personalised care best practice in the home? Further care plan, agreed across health and social questions to consider are included in the care. This should identify a named care residential dementia care checklist on co-ordinator and addresses their individual page 52. needs. They must also have the opportunity to discuss and make decisions, together Design and technology with their carers, about the use of advance statements, advance decisions to refuse The design of a care home specialising in treatment, Lasting Powers of Attorney dementia needs to be based on small group and Preferred Priorities for Care. For more living, preferably with accommodation information on these, see pages 45 and 56. on one level and with opportunities to go in and out of the building within a safe It is important that care and support options environment. are tailored to the needs of the individual. Make sure staff know the person you care Plenty of natural light and an easy way for by providing life story books, telling staff of finding one’s way around the building about their likes and dislikes and providing and grounds are essential for minimising belongings that bring comfort and have disorientation. meaning for them. Staff training Within the home, much is down to the attitude and skills of the manager and the Dementia-specific training is essential to staff. Do they provide an environment that ensure that care home staff understand how enables a person with dementia to exercise best to support and care for people with choice and personal preferences even in the dementia. Ask to speak with the Dementia later stages of the condition? Who is the Champion and question the placement if the person in charge of championing dementia home does not have a specific Dementia Lead.
VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077
Visit www.carechoices.co.uk for further assistance with your search for care 51
NEL_367_KENT_CARE_HF_210Wx297H_AD_OUT.indd 1 27/03/2017 14:40 Residential dementia care checklist © 2017 Care Choices Ltd
Home 1 Fees per week Quality rating*
Home 2 £ £ Home 3 £
We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 48.
Design Health
Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room? Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care? *See page 58.
52 For assistance with finding care and support, call Care Choices on 0800 389 2077 OPENING JANUARY 2018
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Visit www.carechoices.co.uk for further assistance with your search for care 53 Paying for residential care
Care funded by the council exemption from Council Tax until it’s sold.
You will need to have a financial assessment Is there any financial help that is not to see whether the council can help you with means tested? the costs and to see how much you are able Attendance Allowance is a non-means to afford. The amount of financial assistance tested, non-taxable allowance, paid at you may receive will depend on your needs different rates for those needing care by day and your financial circumstances. See or by day and night. www.kent.gov.uk and search ‘paying for residential care’ for more information. Whether your stay is temporary or permanent, if you receive nursing care in a care home you Paying for your own residential may be entitled to NHS Registered Nursing care Care Contribution (RNCC), sometimes called Funded Nursing Care, towards the cost of your Self-funding nursing care. This is paid directly to the home If you are self-funding your care because you towards your nursing needs. If your needs are not eligible for local authority funding, are primarily health care related, you may be there are other forms of financial assistance entitled to full funding from your local clinical you may be entitled to. Go to www.kent. commissioning group following an assessment gov.uk and search ‘paying for residential under their Continuing Healthcare eligibility care’ to find out more. criteria, see ‘NHS Continuing Healthcare’ on page 18 for more information. Will the local authority pay my fees while I am selling my former home? What happens if I move into a care home If, apart from your property, your other capital independently and run out of money? is below £23,250 the local authority may help If there is a likelihood that you will run out with the costs during the first twelve weeks of money, it’s important that you arrange of permanent care. Beyond that period any an assessment of your care needs with Kent financial help will be charged against the value County Council to ensure it is aware of your of your former home and recovered from the situation in advance of it happening. Also eventual sale proceeds. For more information check if the care home can continue to on selling your home to pay for residential accommodate you at the local authority’s care, visit www.kent.gov.uk and search for funding rates or whether you will require ‘deferred payments’. a third party top-up or move to a different home. Visit www.kent.gov.uk and search ‘paying for residential care’ for more information on what to do if you are worried about running out of money.
What can I do to avoid this situation? There are ways of meeting care costs for as long as you need care whilst using up only part Do I have to pay Council Tax on an of your capital. The important thing is not to try empty property? to do it alone, always seek professional advice. If you move into a care home and your For more details, go to www.kent.gov.uk and property is left empty, you should receive full search ‘financial advice’.
54 For assistance with finding care and support, call Care Choices on 0800 389 2077 for you, they will have to pay the difference You can contact the Money Advice between the local authority rate and the Service at www.moneyadviceservice. amount the home charges. This additional org or call 0800 138 7777, or, to find an payment is often referred to as a ‘top-up’ or independent financial adviser, contact ‘third party contribution’. the Society of Later Life Advisers. Tel: 0333 202 0454 The law says that you are not allowed to Email: admin@ make this additional payment yourself, societyoflaterlifeadvisers.co.uk except in limited circumstances. Therefore, in Web: the main, the additional payment has to be www.societyoflaterlifeadvisers.co.uk made by someone else, for example, a family member or charity.
Figures mentioned here may change over Before anyone agrees to make additional the lifetime of this Directory. payments on your behalf, they should be aware that the amount could change, Contractual relationship with a usually increase, once a year and they need home to be confident that they can sustain the payments for as long as they are required. If Before you sign any contract with a care the additional payments stop being paid for home, the home should give you written any reason, then you should seek help and details of all the charges it intends to make in advice via Kent County Council. its Statement of Purpose document. If there is anything that is not clear or which you do not understand, you should seek professional advice. If you are seeking financial support from the local authority, they will have the contractual relationship with the home on your behalf.
Third party payments The person who will make the payment on If you are eligible for local authority support your behalf must sign a contract with the and the home you choose costs more than local council before any contract with the the rate the local authority usually pays for home is signed. In doing so the person must someone with your needs, you will have confirm that they have the financial means the choice to ask someone else to make an to make the third party payments (including additional payment. any future increases) for the whole time you will live at the care home. If they are unable If there is no-one available to supply the to maintain the payments and there is extra payment, you can ask the local nobody else able to meet this cost, you may authority to find you another placement at have to move to a cheaper home within the the rate it would normally expect to pay. If, local authority’s funding levels. however, you do decide to live in the more expensive home and you have someone If you are already resident in a care home, who is able to make an additional payment and no third party agreement was required
Visit www.carechoices.co.uk for further assistance with your search for care 55 at the time you became a resident, the home third party payment can become due. may seek to introduce a third party payment at a later date, which would need to be For more information on paying for care, agreed first with the local authority. Also, if a go to www.kent.gov.uk and search change to your arrangements is made at your ‘paying for residential care’ where there request or with your agreement, for example are links to useful online booklets. you move to a nicer room, then an additional
Important information
Finding care options in your area about your personal welfare, including healthcare and consent to medical treatment, This Directory offers a telephone and website and/or your property and financial affairs. A service allowing you to search by postcode LPA is only valid once registered with the Office or region for care homes, care homes with of the Public Guardian. It allows a person of nursing and home care providers that meet your choice to make decisions on your behalf your requirements across the country. Your at a time when you may be unable. search can be sent to you by post or email, or discussed with you over the telephone. If The Court of Protection can issue Orders you are searching online, the results can be directing the management of a person’s saved and emailed to others. You can also property and financial affairs if they are view an electronic version of this Directory on incapable of managing their own affairs the site and have it read to you by using the and should they not have a LPA. The Court ‘Browsealoud’ function. procedure is presently very slow and the fees are quite expensive so preparing a LPA Whatever your care needs, this Directory and is always advisable, providing you have the Care Choices’ telephone and website somebody sufficiently trustworthy to appoint service will be able to point you in the best as your attorney. direction, however you would like care information presented. Please call 0800 389 An ‘advance directive’ allows you to 2077 or visit www.carechoices.co.uk communicate your wishes in respect of future medical treatment but it is not How solicitors can help legally binding. You may instead wish to make a living will, properly known as an A solicitor can give you impartial advice about ‘advance decision’, setting out treatment wills, gifts, estate planning and Powers of that you do not want to receive in specified Attorney. Some can also offer guidance on circumstances, which would legally have to immediate and long-term care plans, ensuring be followed, even if you die as a result. (if applicable) the NHS has made the correct contribution to your fees. Any proposed gift out of your estate needs careful consideration of the benefits, risks and Lasting Powers of Attorney (LPAs) allow you to implications, particularly on any future liability appoint someone you trust to make decisions for care costs or tax liability.
56 For assistance with finding care and support, call Care Choices on 0800 389 2077 If you don’t have your own solicitor, ask more information about the CQC). family or friends for their recommendations. Contact several firms, explain your situation If your local authority has arranged and and ask for an estimate of cost and an idea funded a place for you in a care home or has of timescales involved. Many firms will make contributed to a home care service, another home visits if necessary and will adapt their option is to complain to your social worker/ communications to meet your needs. It’s care manager or the department’s designated important to find a solicitor who specialises complaints manager. in this area of the law. The Citizens Advice Bureau offers an advice service and will be able If you have been unable to resolve your to recommend solicitors in your area. complaint, you can contact the Local Government Ombudsman on 0300 061 Comments, compliments and 0614 and ask them to assist you. The Local complaints Government Ombudsman looks at complaints about councils and some other authorities You should feel able to complain about any and organisations, including adult social aspect of your support which affects your care providers (such as care homes and happiness or comfort. This might be anything home care providers). It is a free service. Its from the way you are treated by staff to job is to investigate complaints in a fair and the quality of the food you are served. You independent way. should also feel free to make comments and suggestions about possible improvements to your surroundings and the services provided.
Making a complaint should not be made difficult for you and should not affect the standard of care that you receive. Care services are required under national essential standards of quality and safety to have a simple and easy to use complaints procedure.
If you are concerned about the care that you, a friend or a relative are receiving, it Planning for care, makes sense to speak to the manager of come and talk to us the service about your concerns before you take any further action. The problem We provide specialist advice to our clients, their families and carers at your home or in our offi ces. may be resolved quite easily once they are Our services include: made aware of it. However, if you need • Powers of Attorney • NHS continuing care to make a formal complaint, you should • Mental capacity • Community care initially contact the registered owners of the • Court of Protection • Funding care fees service. They have a duty to respond to any • Wills complaints made. Speak to Nicola August, Partner and Head of Vulnerable Client on If your complaint is about a breach of 01227 763939 regulations, contact your local office of the [email protected] furleypage.co.uk Care Quality Commission (see page 58 for
Visit www.carechoices.co.uk for further assistance with your search for care 57 Inspecting and regulating care services For any enquiries or to register a concern or a complaint, phone the CQC on 03000 All care providers must be registered under 616161 or email [email protected] a system which brings adult social care, The Care Quality Commission, Citygate, independent healthcare and the NHS under a Gallowgate, Newcastle upon Tyne single set of essential standards of quality and NE1 4PA safety.
The Care Quality Commission (CQC) registers, Out-of-county care inspects and reviews all adult social care and healthcare services in England in the public, You can choose a care home outside your private and voluntary sectors. This includes home county. You may want to be closer to care homes, care homes with nursing, home friends or family members or you may want to care agencies and NHS services, amongst relocate to another part of the country. others. If your care home place is state-funded, speak Inspectors carry out a mixture of announced to the local authority about who is responsible and unannounced inspections looking at the for your care fees, especially if you choose a quality and safety of the care provided. They care home in another region. Any home you look at whether the service is: Safe, Effective, choose must be suitable for your assessed Caring, Responsive to people’s needs, and needs and comply with the paying authority’s Well-led. terms and conditions. You should seek further advice before making your decision. Inspection teams are led by an experienced CQC manager and often include experts For information on care provision in Kent in their field. The team may also include and other regions, contact this Directory’s professional or clinical staff; Experts by phone service on 0800 389 2077 with Experience; people who use services; and details of your requirements. carers.
Following an inspection, each care home and Protecting vulnerable adults home care agency is given a report of how it rates against national essential standards of Vulnerable adults may experience abuse, quality and safety. neglect and worse. A vulnerable adult is a person aged 18 years or over who may be The CQC has also started rating services as: unable to take care of themselves or protect Outstanding, Good, Requires Improvement themselves from harm or from being exploited. and Inadequate. What is adult abuse? When considering a care service, it’s always a Abuse is mistreatment that violates a good idea to check its inspection report and person’s human and civil rights. The abuse rating on the CQC’s comprehensive website can vary from treating someone with www.cqc.org.uk or ask the care provider disrespect in a way which significantly affects you are considering for a copy of their latest the person’s quality of life, to causing actual inspection report. physical suffering.
58 For assistance with finding care and support, call Care Choices on 0800 389 2077 It can happen anywhere – at home, in a talk things over first. If immediate action is care home or a care home with nursing, a needed dial 999. hospital, in the workplace, at a day centre or educational establishment, in supported You can also: housing or in the street. • contact the Care Quality Commission (CQC) on 03000 616161 if the vulnerable Forms of abuse could be physical, sexual, adult is living in a registered care home, psychological, emotional or financial. It could care home with nursing or receiving home also cover the issues of modern slavery, self- care services; or neglect and institutional abuse – where the abuse affects more than one person within • let a public service professional, such as a an organisation and is not addressed by the social worker, community nurse, GP, service’s management. probation officer or district nurse know your concerns. They have responsibilities Who might be causing the abuse? under the county’s adult protection The person who is responsible for the abuse procedure and can advise you about what may be known to the person abused and to do next. could be: The Disclosure and Barring • a paid carer or volunteer; Service (DBS) • a health worker, social care or other worker; There is a barring system for all those • a relative, friend or neighbour; intending to work, or working with children and vulnerable adults. This service combines • another resident or service user; the criminal records checking and barring functions. For disclosure information and • an occasional visitor or someone who is services, visit www.gov.uk/dbs providing a service; or
• someone who deliberately exploits Care home owners, home care agencies vulnerable people. and employment agencies that supply care workers are required to request checks as What should you do? part of a range of pre-employment checks, If you think someone is being abused, call including disclosures from the DBS. Adult Social Care. Your concerns will be taken seriously and will receive prompt attention, Care providers and suppliers of care workers advice and support. are also required to refer workers to the DBS where, in their view, the individual has If the abuse is also a crime such as assault, been guilty of misconduct that harmed or racial harassment, rape or theft you should placed at risk of harm, a vulnerable adult. involve the police to prevent someone else People who know they are confirmed on the from being abused. If the police are involved list but seek employment in care positions Adult Social Care will work with them and will face criminal charges including possible with you to support you. imprisonment. It is also an offence for an employer or voluntary organisation to If you are worried about contacting the knowingly employ a barred person in a police you can contact Adult Social Care to regulated activity role.
Visit www.carechoices.co.uk for further assistance with your search for care 59 Residential care in Kent
Sevenoaks Westgate
Ashford ...... 61G r a ve s h a m ...... Swale . . 7 9 ...... 99 Canterbur y ...... M . a65 i d s t o n e ...... T . hanet. 81 ...... 103 Dartford ...... S 73 e ve n o a k s ...... To. . 87 n b r i d g e a n d M a l l i n g ...... 111 Dover ...... 75S h e pway ...... Tunbridge. . 89 Wells ...... 113
HEATHFIELD RESIDENTIAL HOME Canterbury Road, Ashford TN24 8QG