EXPERIENCE THE GOOD IN BANKING™

INTRODUCING ALTERNA SAVINGS PRODUCTS AND SERVICES THANK YOU FOR YOUR MEMBERSHIP A MESSAGE FROM THE PRESIDENT & CEO

On October 26, 2020, TME Savings will open its doors as Alterna Savings. At this time, we will be fulfilling our promise to bring you our full suite of products and services. We are so pleased to be at this point in our coming together! When you bank with Alterna Savings, you experience the good in banking through our transparent advice, caring service, and award-winning wealth management tools that help you reach your financial goals sooner. You will have access to all the benefits of banking with Alterna Savings like, • 58 new products and services, • A network of 36 branches across Ontario, • Access to Alterna Wealth Management and investment experts, • A contact centre that is open seven days per week, and ROB PATERSON • Convenient 24/7 online, mobile and telephone banking services. ALTERNA SAVINGS PRESIDENT AND CEO We hope you are as excited as we are for the coming changes to your products and services. To help you understand the coming changes, we’ve put together this comprehensive brochure highlighting what you can expect and how you can prepare. WHAT CAN YOU EXPECT? The transition from the TME Savings’ to Alterna Savings’ banking system begins after regular business hours from Friday, October 23 to Saturday, October 24, 2020. During this period there will be brief interruptions and temporary limitations on services, including ATM banking and debit transactions. Alterna Savings’ online, mobile, and telephone banking is expected to be available to you by early evening on October 24. On Monday, October 26, the branches will open as Alterna Savings and we will be ready to serve you. HOW CAN YOU PREPARE? We’ve worked very hard to keep the number of changes you will experience to a minimum; however, there are some changes you should know about, so you can prepare. To learn more, please review the sections called Changes that Impact You and Get Ready to Experience The Good in Banking. Also, please take a moment to review this brochure to understand the changes to the following: • Product names • Associated services within our banking products • New services and products available to you In addition, we’ve provided a checklist of Key Dates and Scheduled Service Interruptions for your reference. LOOKING FORWARD You’ll still be banking with the same people you’ve come to trust, with the added benefits of greater product selection and flexibility, available to you online or at any of our Alterna Savings branches. And through all this change, we are here for you. We’re excited for you to experience the good in banking with us this fall! Sincerely,

ROB PATERSON ALTERNA SAVINGS AND CREDIT UNION LIMITED PRESIDENT AND CHIEF EXECUTIVE OFFICER

Experience The Good in Banking Letter from the CEO WHAT’S INSIDE

KEY DATES 1 SCHEDULED SERVICE INTERRUPTIONS 2 GET READY TO EXPERIENCE THE GOOD IN BANKING 3 CHANGES THAT IMPACT YOU 4 WAYS TO BANK 5 NEW PRODUCTS AND SERVICES 7 YOUR STANDARD SERVICES 9 PRODUCT CHANGES 10 TERM DEPOSITS 12 NEW CREDIT PRODUCTS 14 CREDIT PRODUCTS 15 BUSINESS BANKING AND COMMUNITY BANKING 16

"We’re thrilled to be fulfilling our promise to bring you all of Alterna’s products and services. As we move through these changes together, please tell us how we’re doing. I’d love to hear from you!" Email Rob Paterson, President and CEO [email protected]

Note: All times in the brochure are Eastern Standard Time (EST) Key Dates Get ready to start banking with Alterna Savings on October 26! Please review the information below. KEY DATES ACTIVITY YOUR TO DO YOUR ACCOUNT INFORMATION

Early October You will receive a letter from If your contact information has changed, Alterna with your new member update it at the branch. number and account numbers. INTERAC E-TRANSFER® October 16 at 8:00 pm This is the deadline for you to Notify recipients that they have until send an Interac e-Transfer®. October 21 at 1:00 pm to accept an Interac e-Transfer®. If the transfer hasn’t been accepted, cancel the transaction and resend it after October 26. October 21 at 1:00 pm This is the deadline for you to After the deadline, hold onto any Interac accept an Interac e-Transfer®. e-Transfer® emails you’ve received to deposit funds into your account after October 24 at 7:00 pm when this service becomes available. October 21 at 1:00 pm This is the deadline to record Take screen shots or make note of any your existing transfer history, sender or recipient profile information or and sender or recipient profiles Interac e-Transfer® history that is for you to input into the new important to you. system. You will need to re-create sender and recipient profiles in the online banking system after the changes are complete. STATEMENTS AND ACCOUNT HISTORY October 23 at 7:00 pm This is the deadline to A few days after the completion of the download your account and banking system changes your new account transaction history. history will be available through online banking.* After Oct 26 You will receive the final Check online banking e-statements or the (monthly statement) statement from Oct 1-23 from mail for paper statements. Online banking TME Savings. users can get historical statements through online banking. If you do not use online banking, your historical statements will be available in branch for a limited time. Early November You will receive a statement Check online banking for e-statements (monthly statement) covering Oct 24-31 from or the mail for paper statements. Alterna Savings.

Early January You will receive the quarterly Check online banking for e-statements (quarterly statement) statements from Oct 24-Dec 31 or the mail for paper statements. from Alterna Savings.

*Your historical account history will be available in branch for a limited time. Your account history includes information such as the date the account was opened and rate changes. Your transaction history includes details about day-to-day transactions on your account.

Experience The Good in Banking Get Ready to Experience The Good in Banking Page 1 Scheduled Service Interruptions

SERVICE/PLACE OCT 23 OCT 24 OCT 25 OCT 26 IMPACTED

Branches TME Savings All branches closed All branches closed Alterna Savings branch hours branch hours

Contact Centre 8:00 am - 6:00 pm 9:30 am - 4:00 pm 9:30 am - 4:00 pm 8:00 am - 6:00 pm (EST) (For general information) (For general information) (Full member service) (Full member service)

TME Savings service not available ATMs/Debit Services available at 7:30 pm for Purchases with limitations Regular services resume approximately 15 minutes

TME Savings Alterna Savings Online, Mobile TME Savings online, mobile, service no longer and telephone Alterna Savings services & Telephone available 24/7 Banking available banking will be as of 7:00 pm available at approximately 7:00 pm

Experience The Good in Banking Get Ready to Experience The Good in Banking Page 2 GET READY TO EXPERIENCE THE GOOD IN BANKING

Between October 23, 7:00 pm to October 24, 7:00 pm, the work to bring you Alterna Savings’ products and services will be underway. During this time, some banking services will be limited or become unavailable. To help you prepare for the interruption and transition, we’ve created a list of Key Dates and Scheduled Service Interruptions. Review this information to learn more. In the early evening of October 24, you will gain access to the Alterna Savings Contact Centre and our mobile, online, and telephone banking. The Contact Centre will help you with the set-up of these remote banking services and help you become familiar with Alterna’s offerings.

On October 26, you will have full access to any of our branches and all of Alterna’s products and services. If you have specific questions about your TME Savings account history, please visit your current branch.

Please note: During these times, Alterna is here for you. We are committed to helping you with financial advice, resources, and services that you can rely on. Whether it’s finding new ways to bank from the comfort of home or solutions for those feeling the financial impact of COVID-19 — we recognize that help looks different to everyone. When visiting a branch, please follow the social distancing guidance, use hand sanitizer, and wear a face-covering to protect yourself, our employees, and the community. Find out how by visiting alterna.ca.

Serving personal, business, and community banking needs Alterna Savings provides banking services to meet the needs of a variety of members including those who require accounts for personal, business, and non-profit banking. We also offer a microfinancing program that is designed to meet the unique needs of micro businesses. Get familiar with Alterna's products, banking packages, and services so you can enjoy the good in banking!

MEMBER NUMBER CHANGES To help you get ready for the banking system changes, you will receive a letter by mail with your new member number in early October. This number will be used for the many ways you bank including online, mobile and telephone banking, so be sure to keep track of it!

Note: If you have more than one member number today, you will receive a new member number for each account.

Experience The Good in Banking Get Ready to Experience The Good in Banking Page 3 CHANGES THAT IMPACT YOU

Changes are coming, and we want to make sure you know what to expect and where to find more information. Learn more about the changes to the products and services by reviewing the information in this brochure. Payment Information INTER-MEMBER TRANSFERS If you send inter-member transfer transactions from your account to another member’s account, they will go through as scheduled until October 23, 2020. Please complete any inter-member transfers immediately or schedule them to be completed prior to the banking system changes on October 23 at 7:00 pm.

After the banking system is changed, transfers can be made in branch and using online or mobile banking to accounts on which you are a joint member or primary account holder. If you would like to transfer funds to an account on which you are not a joint member or primary account holder you can do this at any branch or using Interac e-Transfer®.

CHEQUES You can continue to use your existing cheques. When you need new cheques, order them online or at a branch using your new member number. New cheques will have different encoding numbers on them for your new account. In addition to your new cheques, we will now provide you with Bank Drafts instead of Official Cheques to make certified payments.

FUTURE DATED/RECURRING BILL PAYMENTS, TRANSFERS AND PRE-AUTHORIZED DEBITS/CREDITS There will be no changes to future dated, recurring bill payments, transfers and pre-authorized debits and credits before, during or after the transition to Alterna Savings banking system.

DEBIT CARD You can continue to use your TME Savings debit card as you always have after the banking system change. Enjoy surcharge-free ATM banking and withdrawals from any Alterna ATM or where you see the ACCULINK® or THE EXCHANGE® Network logo. Debit cards will be replaced following the normal card replacement process.

CREDIT CARDS Your current TME Savings Collabria Visa credit card will be replaced with a new Alterna Savings Collabria Visa credit card. You will enjoy the same benefits, retain the same credit limit, and all balances and rewards points will be transferred to the new credit card. A letter announcing this change will be mailed from Collabria on September 23, 2020 to all TME Savings Collabria Visa credit cardholders.

WIRE TRANSFERS Sending or receiving a wire? If you are expecting incoming wire transfers to your account they should be sent with sufficient time to be processed by October 21 at 1:00 pm (EST). Please ensure you update information that you have on file for incoming wire transfers with the Society for Worldwide Interbank Financial Telecommunication (SWIFT) code and your new account number. Outgoing wires cannot be sent from October 22 to October 26, 2020.

Experience The Good in Banking Changes that Impact You Page 4 WAYS TO BANK

While many services are staying the same, on October 24 at 7:00 pm, you’ll gain access to new services and banking features using Alterna Savings’ mobile app and online banking.

ONLINE BANKING The first time you access online banking you’ll be required to input your new member number, which will be mailed to you separately, and use your TME Savings password. You’ll be prompted to accept the Alterna Savings user agreement, then change your password and set up additional security features for Alterna Savings.

The security alert feature in our online banking system allows you to create notifications to alert you to suspicious online banking activity directly by e-mail or text message. The frequency of the notification will depend upon the type of alert selected.

To get started with online banking, check out our video and quick start guide. New Online Banking Features CATEGORY FEATURES AND FUNCTIONALITY • Request Money Interac e-Transfer® • Autodeposit registration

Me-to-Me • Link your accounts from different financial institutions to transfer funds easily • Set-up recurring future dated money transfers

• Interac e-Transfer® recipient added • New bill payee added • Password changed Online Banking Alerts • Online login • French/English language options • View alerts history • Manage alerts contacts (email and/or mobile)

Profile and Preferences • Updated security features

Other Services • Small Business Banking

ALTERNA SAVINGS MOBILE APP Handling your money should be quick and painless. Get the full experience right at your fingertips with the Alterna Savings mobile app. Access your accounts anytime, anywhere, using the same login and password set up for your online banking. It’s available for download at the Google Play Store or the Apple App Store.

Note: Before using our mobile app to bank, login to online banking from your computer or laptop. Once you’ve accepted the online agreement you’ll be given full access to the app!

To get started with our mobile app, check out our video and quick start guide. Experience The Good in Banking Ways to Bank Page 5 ATM To prepare for banking system changes, we are updating the TME Savings ATMs. After the update the ATMs will no longer dispense mini-statements or allow you to make bill payments. Please visit us at a branch or call the Contact Centre for additional support and to learn about the other bill payment options available to you beginning October 25.

BRANCHES After making the change to the Alterna Savings banking platform you will be able to bank at 33 branches across Ontario and, in the future, at three additional branches in the Quinte region. You can find a branch or ATM using our branch and ATM locator on the Alterna Savings website and our mobile app.

CONTACT CENTRE After the transition to the Alterna Savings banking system you will be able to get additional support from our Contact Centre. Our member representatives are available to answer your questions and assist with your banking.

TELEPHONE BANKING You can access telephone banking at 1.877.560.0100 and follow the prompts where you will be required to input your new member number and use your existing password. Then, you will be prompted to set up a new telephone banking password. The new telephone banking password will be 4-8 digits. Your new member number will be mailed to you in early October.

Important: Keep track of your new member number and passwords because you’ll need them for online, mobile and telephone banking.

To access the Contact Centre and telephone banking call 1.877.560.0100

Experience The Good in Banking Ways to Bank Page 6 NEW PRODUCTS AND SERVICES

When you make the transition to the Alterna Savings banking system you will have access to 58 new products and services. They include new savings and chequing accounts, banking packages, term deposits, credit solutions, investment shares and so much more! Here’s a quick glance at a few of the new products and services that will be available to you. Please visit alterna.ca to see our whole suite of products.

INTERAC e-TRANSFER® In addition to sending and receiving money with Interac e-Transfer® you will be able to use these new features: Request Money and Autodeposit which means there’s no need for cheques or visits to an ATM. Plus, it’s secure – there’s no sharing of bank information because all you need is an email address. Interac e-Transfer® is a day-to-day transaction included in your banking package.

Important: Your current Interac e-Transfer® history, sender and recipient profiles can’t be moved to the new banking system. Follow the instructions below to retain and recreate this information and plan for future e-Transfers. • Take screen shots of any sender or recipient profile information or e-Transfer history that is important to you. • Recreate your sender and recipient profiles in online banking after the banking system changes are completed. • Send any Interac e-Transfer® by October 16 at 8:00 pm. These transfers will need to be completed by the recipient by October 21 at 1:00 pm. • Any Interac e-Transfer® that has not been received by the recipient or cancelled by you by October 21 at 1:00 pm will automatically be cancelled and credited to your account. • You will need to re-send the Interac e-Transfer® after the banking system changes are completed.

WEALTH MANAGEMENT At Alterna, we believe smart investors like you are a little different. You’re well aware that investing wisely can do more than boost your savings—it can change your life. Alterna’s Wealth Management services have more to offer you than ever before. We’ve partnered with industry leader Aviso Wealth to bring you an outstanding level of wealth management services and products. Drawing on all of the financial tools and products available, our investment experts will ensure your wealth grows and is preserved throughout your lifetime. Alterna’s comprehensive wealth management services include: Investment Strategies • Retirement and Financial Planning • Estate Planning and Insurance • Education Planning

Experience The Good in Banking New Products and Services Page 7 SAFETY DEPOSIT BOXES Good news! You will now be able to obtain a safety deposit box in the Alterna network. You can contact any branch or the Contact Centre to find a convenient location.

ME-TO-ME This exciting new service enables you to link your accounts from different financial institutions so you can transfer Canadian funds to other Canadian financial institutions. With this service you can send and receive money and set up convenient recurring and future-dated Me-to-Me transfers. To transfer amounts under $3,000 you can continue to use Interac e-Transfer®.

U.S. DOLLAR TERM DEPOSITS If you want to protect your U.S. dollars from exchange rate fluctuations while earning interest at a guaranteed rate, then this is the perfect investment for you. Other benefits from our U.S. Dollar Term Deposits include: • Flexible terms available - Terms from 30 days to 5 years. • Competitive interest rates - Guaranteed for the term of your investment.

U.S. CHEQUING Alterna offers U.S. chequing accounts. Here are some of the great benefits you’ll have access to: • Get two free day-to-day transactions per month. • Get unlimited day-to-day transactions if you have a balance of at least $1,000 in your account. • Earn interest on $200 and up.

BUYER PROTECTION AND EXTENDED WARRANTY Have peace of mind knowing that we’ve got you covered. When you use your debit card for eligible purchases you receive Buyer Protection and Extended Warranty at no additional cost. This coverage offers protection on the purchase of most retail items, and doubles the warranty period of a purchased item for up to two years. Coverage is included on our Basic, Value, Unlimited, Good Life, Student Life and Youth Start packages.

Experience The Good in Banking New Products and Services Page 8 YOUR STANDARD SERVICES

While many services are staying the same, we've provided you with a chart to show the current service name, Alterna Savings service name and details on any changes.

ALTERNA SAVINGS CURRENT SERVICE NAME DETAILS SERVICE NAME Bill Payments Bill Payments* Now pay your bills using the Alterna Savings mobile app!

Send e-Transfers using the Alterna Savings Interac e-Transfer® Interac e-Transfer®* mobile app, Request Money from others and set-up Autodeposit. Personalized Cheques Personalized Cheques* Same service, new look!

Official Cheques Bank Drafts* Same service, new name, new look!

Certified Cheques Certified Cheques* Same service, new look!

Cheque Images Cheque Images In Statements*† Same service!

Foreign Exchange Foreign Exchange* Get access to almost every type of currency.

Pre-authorized payments and Pre-authorized payments and Please refer to your banking package to Direct Deposit Direct Deposit* find out how many pre-authorized payments and direct deposits are included.

Stop Payments Stop Payments* To arrange a stop payment, contact the Contact Centre or visit us in a branch.

Wires Wires* If you need to send or receive money quickly and safely across the country or internationally, a wire transfer (sometimes also called a wire payment) is often the best option.

* See Personal Service Fee Listing for all Alterna Savings and Credit Union Limited fees including day-to-day transaction fees. † Cheque imaging is available at no cost through Alterna online banking.

Experience The Good in Banking Your Standard Services Page 9 PRODUCT CHANGES

ACCOUNT NAME CHANGES If you have more than one chequing or savings account, you will still have the same number of accounts, however, you may notice that their names have changed. A sequential number will be applied to each account name to help distinguish between accounts. For example, if you currently have a Chequing Lite and Chequing Standard account, they will both be called Simply Chequing and they will be identified by a sequential number: Simply Chequing 1 and Simply Chequing 2.

You will not need to take any action as any cheques or Pre-Authorized Debit / Payment (PAD / PAP) instructions you have in place for these accounts will continue to work as usual.

If you wish to rename your account to something other than the system default name you can do so through online banking.

PRODUCT NAME CHANGES To make it easier for you, we’re simplifying the way some of our products are named, as well as merging a few similar products. The charts on the following pages illustrate the new product names as they’ll appear on your statements, and on online and mobile banking.

TME Savings High Interest eSavings Account This account is being discontinued, but don’t worry, you’re being moved to our Investment Savings Account (Alterna ISA). Speak to your banker to discuss your product options.

Note: If you use your TME Savings High Interest eSavings Account for everyday transactions, contact us following the banking system change. We can find an account solution that is perfect for you.

RRSP, RRIF AND TFSA CONTRACT NUMBER CHANGES Your registered plan contract number is changing for registered plans such as RRSPs, RRIFs and TFSAs. This new contract number will support the Canada Revenue Agency (CRA) regulatory reporting requirements. There’s nothing you need to do and any automated payments or contributions you have in place will continue. A letter announcing this change has been mailed to all RRSP, RRIF and TFSA plan holders. If you selected to be paid the interest you have earned on your term deposit(s) held within your RRIF plan annually, this arrangement will continue until October 22. Beginning October 23, interest earned on your term deposit(s) within your RRIF plan will be paid monthly.

Experience The Good in Banking Product Changes

Page 10 Chequing, Savings and Banking Packages

PRODUCT TME SAVINGS ALTERNA SAVINGS ALTERNA SAVINGS TYPE PRODUCT NAME BANKING PACKAGE CHEQUING ACCOUNT

Banking Chequing Lite Basic* Packages & Chequing Chequing Standard Value Accounts Chequing Unlimited Unlimited Simply Chequing Chequing Lite – Plan 60 Chequing Standard – Plan 60 Good Life** Chequing Unlimited – Plan 60

MyWay Student Account Student Life

TME Savings Youth Account Youth Start

*Monthly package fee waived with a minimum daily closing balance of $1,000. **TME Savings members who currently receive a seniors’ discount will be transitioned onto the Good Life package.

Shares and Demand Accounts

PRODUCT TYPE TME SAVINGS PRODUCT NAME ALTERNA SAVINGS PRODUCT NAME

Shares Member Share Membership Share Savings Accounts Super Saver Daily Interest Savings Plan 24

TMECU High Interest Investment Savings Account eSavings Account

Registered Demand RRSP Variable RRSP Investment Savings Account Accounts Account

RRIF Tiered Interest RRIF Investment Savings Account Savings Account TFSA Variable Savings Tax Free Savings Account

Changes to Fees and Interest Calculations: Fees for Alterna Savings banking packages, services and products may differ from your current services, so it’s important to go to Everyday Banking at alterna.ca to see what your new package includes and the cost. If it doesn’t meet your needs, after October 26 our team can help you find the right banking package, services and products at the Alterna Contact Centre or in a branch.

How you earn interest is changing on some chequing, savings, shares and demand accounts. The new interest rate calculations are available on our website at https://alterna.ca/Rates/Accounts/ or visit us in branch. Please refer to the Personal Service Fee Listing for full package details and information on day-to-day transactions.

Experience The Good in Banking Product Changes Page 11 TERM DEPOSITS

Alterna Savings offers term deposits with term maturities ranging from one month to five years with varying levels of required minimum deposits. No matter what your investment plan is, Alterna has a term deposit that fits.

TME SAVINGS ALTERNA SAVINGS PRODUCT TYPE PRODUCT NAME PRODUCT NAME

12 Month Term RRSP 24 Month Term RRSP 1 – 5 Year Registered Term Deposit RRSP Term 36 Month Term RRSP Deposits 48 Month Term RRSP 60 Month Term RRSP

RRSP 18 Month 18-23 Month Registered Term Deposit Term Deposit

12 Month RRIF Term 24 Month RRIF Term 1-5 Year Registered Term Deposit RRIF Term 36 Month RRIF Term Deposits 48 Month RRIF Term 60 Month RRIF Term

RRIF 18 Month 18-23 Month Registered Term Deposit Term Deposit

TFSA 1 Year Term Deposit TFSA 2 Year Term Deposit TFSA 3 Year Term Deposit 1 – 5 Year Registered Term Deposit TFSA Term TFSA 4 Year Term Deposit Deposits TFSA 5 Year Term Deposit

TFSA 18 Month 18-23 Month Registered Term Deposit Term Deposit

12-23 Month Term 24-35 Month Term Non Registered 36-47 Month Term 1-5 Year Term Deposit Term Deposits 48-59 Month Term 60 Month Term

18 Months Term Deposit 18-23 Month Term Deposit

(List of Term Deposits continues on the next page)

Experience The Good in Banking Term Deposits Page 12 TERM DEPOSITS (Continued from previous page)

TME SAVINGS ALTERNA SAVINGS PRODUCT TYPE PRODUCT NAME PRODUCT NAME

Escalator Escalator Term 36 Months 3 Years RateBuilder Term Deposit Term Deposits

RRSP Escalator Term 36 Months 3 Years Registered RateBuilder RRIF Escalator Term 36 Months Term Deposit TFSA Escalator Term 36 Months

Escalator Term 60 Months 5 Years RateBuilder Term Deposit

RRSP Escalator Term 60 Months 5 Years Registered RateBuilder RRIF Escalator Term 60 Months Term Deposit TFSA Escalator Term 60 Months

Index Linked Term Deposits – 3 Years Market Tracer 3 Year Canadian Index Index Linked Term Deposits Index Linked Term Market Tracer 5 Year Canadian Index Deposits – 5 Years

RRSP 3 Years Index Linked REG MarketTracer 3 Year Term Deposits Canadian Index TFSA 3 Years Index Linked Term

RRSP 5 Years Index Linked REG MarketTracer 5 Year Term Deposits Canadian Index TFSA 5 Years Index Linked Term

Short Term RRSP Short Term Deposit TFSA Short Term Deposit Registered Short Term Deposit Deposits RRIF Short Term Deposit

Experience The Good in Banking Term Deposits Page 13 NEW CREDIT PRODUCTS

We’re very pleased to inform you that there will be no changes to your rates and payment amounts to your existing credit products. In addition, with the Alterna Savings banking system and products in place, you will now have access to new products, including:

• Multi-option Mortgage • Commercial Mortgage • Flexi Mortgage • Commercial Loan • Investment Mortgage • Agricultural Loan • Conventional Cottage Mortgage • Business Line of Credit • Agricultural Mortgage • Student Line of Credit • Investment Line of Credit • Professional Student Line of Credit

You can learn more about these products and services at the Alterna Savings website.

Experience The Good in Banking New Credit Products Page 14 CREDIT PRODUCTS

We’ve also merged similar credit products together and simplified the names. The chart below illustrates the new product names as they’ll appear on your statements, online and in mobile banking.

Name Changes for Credit Products

PRODUCT TYPE TME SAVINGS PRODUCT NAME ALTERNA SAVINGS PRODUCT NAME

Fixed Rate Mortgage Loan Fixed Rate Closed Mortgage

Mortgages Mortgage Variable Closed Variable Rate Closed Mortgage

1st Mortgage Variable Variable Rate Open Mortgage

Meritline Secured Line of Credit

Lines of Credit Revolving Term Loan Unsecured Line of Credit

Overdraft Protection Overdraft Protection

Car Loan Variable Variable Rate Personal Loan Personal Loan Variable Personal Loans Fixed Rate Personal Loan Personal Loan Fixed Fixed Rate Investment/RRSP Loan

Important: Payments to Your Line of Credit Currently, all payments are applied directly to the accrued interest and balance outstanding at the time of payment. After October 23, 2020 all payments will be applied directly to the balances owing only and not the accrued interest. At the end of each month, the total interest owed will be charged to your Line of Credit. This change will not increase or decrease the amount of interest that you are charged. You will continue to receive monthly statements with the total payment required.

Experience The Good in Banking New Credit Products Page 15 BUSINESS AND COMMUNITY BANKING

Alterna Savings provides members with banking services for a variety of accounts including personal, business, non-profit and charitable banking. As part of our commitment to community economic development and improving inclusive banking we offer a microfinance program designed to meet the needs of micro businesses and small independent entrepreneurs. We support communities through our Community Financial Resiliency Program, Community Grants and Financial Inclusion Grants.

Non-personal banking solutions to meet all your needs From banking packages to credit products and mortgages, we’re sure to have the needs of your business covered. • Business Basic – Perfect for a low but consistent number of monthly transactions • Business Value – Ideal for a moderate number of monthly transactions • Business Premium – Great for the active business, provides a larger number of monthly transactions • Business Prestige – Specifically designed for mid to large businesses with a high level of transactions • Business Pay as You Go – For occasional use

At Alterna, we’re also committed to helping incorporated non-profit organizations and co-operatives, offering chequing accounts for each: • Community Plus Chequing Account – For incorporated non-profit organizations • CHIP Chequing Account – For eligible housing co-operatives

*See Business Service Fee Listing for all Alterna Savings and Credit Union Limited fees including day-to-day transaction fees.

Chequing Banking Packages

PRODUCT TME SAVINGS ALTERNA SAVINGS ALTERNA SAVINGS TYPE PRODUCT NAME BANKING PACKAGE CHEQUING ACCOUNT

Association Chequing Banking Unlimited** Simply Chequing (Unincorporated Associations) Packages & Chequing Accounts Association Chequing n/a Community Plus (Incorporated Non Profit) Chequing

** One free Interac ATM withdrawal with a minimum monthly balance of $1,500.

Experience The Good in Banking Business Banking Page 16 EXPERIENCE THE GOOD IN BANKING™

After the banking system changes you will begin to experience the good in banking with Alterna Savings. Our teams are eager to tell you more about our products and services and help you with your banking needs.

Ways to Bank

• Online Banking • Alterna Savings Mobile App • ATM • Branches • Contact Centre • Telephone Banking

Until the banking system changes are completed you may also call our Contact Centre at 1-877-560-0100 for general information.

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1.877.560.0100 | www.alterna.ca/WelcomeTMESavings

Alterna refers to Alterna Savings and Credit Union Limited (“Alterna Savings”) and its wholly owned subsidiary CS Alterna Bank (“Alterna Bank”). Together, Alterna Savings and Alterna Bank form the Alterna Financial Group. TM is a trademark of Alterna Savings.