CUSTOMER SUCCESS STORY

OMV Petrom S.A. integrates the Voigt solutions OLGA (LPG business software), MOFA (mobile selling software), and CASH (electronic cash ledger) into its IT landscape. IT Global Solutions which is Information technology has become a key factor of success and profitability for service partner for all OMV liquid gas suppliers. Successful decisions are based on high-quality, up-to-date Group Business Units and and readily available information. Optimized IT-supported business process departments, successfully handling makes a substantial contribution towards rationalization. Direct faced to an incentive competitive advantages are always achieved through high-quality service in requirement of Petrom LPG customer contact, which requires a fully integrated system both in the back office ‘we need an out of the box, and at the point of sale. Using optimal information technology, liquid gas dealers flexible system, covering can assert and further develop their successful strategic position on the market. most of our current business process in sales & distribution Objectives and requirements of OMV Petrom S.A. and production areas ’. OMV Petrom S.A. opted for the software solutions of Voigt Software und The challenge was to Unternehmensberatung GmbH in 2009. The previous software system needed to accommodate Voigt Solution be replaced by a new, flexible tool. The Voigt portfolio offers optimal software with the business solutions for the LPG business. requirement: ‘ don’t change Besides optimizing the business processes, the focus was on shortening the billing but give me more ’. process. A total of 180 tank trucks and cylinder transport trucks had to be directly By setup the state-of-the art connected with the central distribution system. Even cash sales were supposed to infrastructure able to support be handled on site. The main focus of attention was on the transition from a communication between 25 decentralized to a centralized, fully integrated software system with only a single locations, 180 PDAs and database. The purpose of central data storage was to ensure that up-to-date central application located in information would always be available. The objective was to launch a nationwide Data Center, mapping and standardized system in the IT landscape of OMV Petrom S.A. linked to the SAP migrating currently used data, financial accounting system. In addition, the software had to be programmed to translating business take Rumania's specific national characteristics (taxes, deposit processing, etc.) language into IT into account. The conditions were optimal for implementing the project with Voigt specifications, induce Software GmbH. Automatic processes from receipt to customer delivery and billing changes in business of the products are indispensable for optimized conduct of business. processes and also in Voigt Voigt Software GmbH provided the solutions: OLGA (the central distribution solution) system, we succeed to with CASH (the electronic cash ledger) and the mobile software solution MOFA enable Petom LPG with an (for mobile sales). improved IT solution tailored on business needs, assuring Course of the Project and Implementation sustainable protection of A total of 22 of the company's own and external points of sale were connected to business information and fast the OLGA system at the headquarters of OMV Petrom S.A. and 180 vehicles were data transfer for effective equipped with mobile terminals. communication. High-quality service = high degree of customer satisfaction Constantin Sorescu OLGA, as the central organization software, covers all the business processes with Project Lead all their specificities, such as the gas cylinders account or rental and deposit Global Solution, MDA issues. The software makes it is easy to manage important customer data and keep OMV Petrom S.A. it constantly up-to-date. High-quality service in customer contact and the resulting increase in customer satisfaction create direct competitive advantages. OLGA gives employees an optimal basis for providing OMV Petrom employees with comprehensive support. Mobile sales for tank trucks and cylinder transport trucks MOFA is also used to simplify and standardize business processes at the point of sale. MOFA is the software program for mobile billing and order processing in mobile sales, as well as for mobile selling directly from tank and cylinder transport trucks to the customer at the point of sale. Equipped with a mobile terminal (PDA – Personal Digital Assistant) and a mobile printer, the system offers maximal flexibility of operation. Truck drivers have direct access on site to all the essential information and functions for complete processing of orders, including billing. They can print out delivery notes, invoices and receipts as well as bill deliveries. The workflows are intelligently simplified, shortened and optimized. Data exchange via GSM, GPRS, UMTS with FTP servers. The focus is on a continuous data exchange between the PDA and the central software OLGA . The fully automated data exchange by GPRS, GSM or UMTS is carried out continuously, so that the most up-to-date data is always available both locally and at headquarters. Stable communications are ensured by using an FTP server . Faster and more reliable order processing are now possible. Each day, several thousands of vouchers and receipts from all across the country are transferred to headquarters, and orders are processed and billed immediately. Another advantage is that the easy-to-use software on the PDA can be learned right away by the truck drivers: intuitive data entry makes it fast and easy, which significantly boosts efficiency. Thanks to constantly up-to-date data, managing clerks can plan the routes in an optimal manner.

Deposits handled at the customer's place of business MOFA also enables any kind of deposit processing, including the entry of deposit COMPACT vouchers, for example. Inventory control (loading/unloading) is also performed directly by the driver on the mobile PDA. Moreover, MOFA offers several types of COMPANIES validations. For example, the delivery round closing routine can be performed directly in the vehicle and the corresponding checklists can be printed out. Petrom Group is the Performance data, as well -- such as working hours, breaks, mileage driven -- largest oil and gas group can be entered directly by the driver on the PDA. in South-eastern Europe, Keeping a close eye on receipts and expenditures The flexible software system is rounded out by CASH, the electronic cash with activities in the ledger, a software program for management of receipts and expenditures in business segments of business operations. CASH satisfies the requirements of OMV Petrom S.A. Exploration and thanks to its extensive capabilities and complete integration into OLGA. Via interfaces, the data is immediately registered in OLGA and in the SAP financial Production, Refining and accounting system, as well. Invoices and credits for cash sales which have Marketing as well as Gas already been recorded no longer need to be entered in the cash ledger. Instead, and Power. they are automatically transferred into the CASH ledger system from OLGA. Business transactions are systematically recorded on the same day. Real-time CHALLENGE entry of ledger data means the user always has an overview of the balance, and Introduction of industry- can check it at any time. specific software,

Complete integration into the business concept including mobile software The relevant requirements can be satisfied thanks to the full integration of the for mobile selling three software components OLGA, CASH and MOFA from Voigt Software GmbH. ADDED VALUE The linkage with the SAP financial accounting system also works perfectly smoothly. • Centralization of the The project was carried out successfully, confirming that OMV Petrom S.A. Systems made the right decision in opting for OLGA, CASH and MOFA. • Cross-border OMV Petrom S.A. went operational with the new software system as early as February 2010. Through the integration of the Voigt software solutions, gas standardized system sales are now effectively supported and the need for redundant manual • Automated activities, processing has been eliminated. from receipt of goods to

OMV Petrom S.A. closing of sales Petrom Group is the largest oil and gas group in South-eastern Europe, with activities in • Reliable, stable and the business segments of Exploration and Production, Refining and Marketing as well as Gas and Power. The Group consolidated its position on the oil market in South-eastern secure software Europe following a far-reaching modernization and efficiency increase process whereas solutions investments accounted for more than EUR 5 bn during the last five years. In and , the Group exploits proved oil and gas reserves of • Shortening of the billing approximately 854 mn boe (in Romania 823 boe) and has a maximum annual refining process capacity of 8 mn tons. On the distribution market of oil products, Petrom Group is present through a network of • Better service leading approximately 800 filling stations, operated under two brands, Petrom and OMV. The activity in Romania is performed through OMV Petrom Marketing, 100% owned by to more satisfied Petrom. OMV Petrom Marketing operates 546 filling stations, out of which 389 are Petrom customers and 157 OMV. The Group also owns an international network of approximately 250 filling • stations, located in Republic of , and . Optimization of the For the Group’s sustainable development, its strategy includes business diversification by business processes approaching the power market. In this context, Petrom is building a 860 MW gas fired power plant at Brazi and acquired the project for the construction of a 45 MW wind park. In 2009 the Group’s turnover was EUR 3,795 mn, EBITDA was EUR 969 mn. OMV, the leading energy group in Central and South-eastern Europe holds a 51.01% share in Petrom. OMV is active in 12 Central European countries in its Refining and Marketing business segment and in 17 countries on four continents in Exploration and Production. Ministry of Economy holds 20.64% of Petrom shares, Property Fund SA holds 20.11%, the European Bank for Reconstruction and Development 2.03% and 6.21% is free float on Stock Exchange.

Voigt Software und Unternehmensberatung GmbH For over 20 years, the Voigt team has stood for organizational solutions for the liquid gas business that are forward-looking and forward-compatible. As an independent business, Voigt is highly trusted. That trust is based not on the success of individuals but on the results of structured teamwork. Meeting all of our customers' IT needs is our main mission! Specific tasks and problems require specific solutions. And since every company is structurally unique, Voigt takes it for granted that it is necessary to offer custom system solutions as well as industry standards.

Voigt Software und Unternehmensberatung GmbH 74360 Ilsfeld - Germany, Reinhold-Würth-Str. 19 Phone: +49/7062/91 55 – 0, Fax: +49/7062/91 55 – 155 E-mail: [email protected] Internet: www.voigtgmbh.de