WEST NORWOOD CEMETERY ADVISORY GROUP

Date: Wednesday 5 February 2020

Time: 5.30 pm

Venue: TH1 - 04 Lambeth Town Hall, Brixton, London, SW2 1RW

Copies of agendas, reports, minutes and other attachments for the Council’s meetings are available on the Lambeth website. www.lambeth.gov.uk/moderngov

Members of the Committee

Jill Dudman, Dr Brent Elliott, Prof. Robert Flanagan (Chair), Robert Holden, George Young, Councillor Fred Cowell, Councillor Pete Elliott and Councillor Peter Ely

Further Information

If you require any further information or have any queries please contact: David Rose, Telephone: 0207 926 1037; Email: [email protected]

Members of the public are welcome to attend this meeting. If you have any specific needs please contact Facilities Management (020 7926 1010) in advance.

Queries on reports

Please contact report authors prior to the meeting if you have questions on the reports or wish to inspect the background documents used. The contact details of the report author is shown on the front page of each report.

@LBLdemocracy on Twitter http://twitter.com/LBLdemocracy or use #Lambeth Lambeth Council – Democracy Live on Facebook http://www.facebook.com/ Digital engagement We encourage people to use Social Media and we normally tweet from most Council meetings. To get involved you can tweet us @LBLDemocracy.

Audio/Visual Recording of meetings Everyone is welcome to record meetings of the Council and its Committees using whatever, non- disruptive, methods you think are suitable. If you have any questions about this please contact Democratic Services (members of the press please contact the Press Office). Please note that the Chair of the meeting has the discretion to halt any recording for a number of reasons including disruption caused by the filming or the nature of the business being conducted.

Persons making recordings are requested not to put undue restrictions on the material produced so that it can be reused and edited by all local people and organisations on a non-commercial basis.

Participation at West Norwood Cemetery meetings Members of the public are welcome to participate at the discretion of the Chair in discussion of topics present on the agenda with priority accorded to formal Committee members. Any item of discussion not included on the agenda or discussed in a previous meeting can be raised again with the approval of the Scheme of Management and Advisory Group Chairs (via Democratic Services) prior to agenda publication (at least seven days prior to the meeting date). Please be aware that the Advisory Group is the more appropriate body for the expression of views from members of the public, given that the Scheme of Management Committee is primarily a decision-taking body working on the advice of the Advisory Group.

Map

AGENDA

Page Nos. 1. Welcome, Introductions and Declarations of Interest

2. Minutes of the previous Advisory Group meeting 1 - 6

To agree the minutes of the West Norwood Cemetery Advisory Group meeting on 30 October 2019.

3. Minutes of the previous Scheme of Management Committee 7 - 12

To note the minutes of the West Norwood Cemetery Scheme of Management Committee on 13 November 2019.

4. Project Manager NLHF Project Update 13 - 14

5. Capital Project Officer Update 15 - 16

6. Operations Update 17 - 38

7. Public Engagement 39 - 40

8. Revised Cemetery Regulations 41 - 68

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WEST NORWOOD CEMETERY ADVISORY GROUP

MINUTES OF MEETING HELD ON

Wednesday 30 October 2019 at 5.30 pm

PRESENT: Jill Dudman, Professor Robert Flanagan (Chair), Robert Holden, George Young, Councillor Pete Elliott and Councillor Peter Ely and Councillor Sonia Winifred

ALSO PRESENT: Tim Stephens, Dick Tooze, Doug Black, Jacqueline Landy, Dan Thomas and David Rose

APOLOGIES: Dr Brent Elliott and Councillor Fred Cowell

1. WELCOME, INTRODUCTIONS AND DECLARATIONS OF INTEREST The Chair, Professor Bob Flanagan, welcomed all to the meeting and the following declarations of interest were raised:  Robert Holden had a family interest in five graves; and,  Jill Dudman was a cremation plot owner.

2. MINUTES OF THE PREVIOUS ADVISORY GROUP MEETING RESOLVED: That the minutes of the meeting dated 12 June 2019 be agreed as an accurate record of proceedings.

3. MINUTES OF THE PREVIOUS SCHEME OF MANAGEMENT COMMITTEE RESOLVED: That the minutes of the meeting dated 03 July 2019 be noted.

In discussion it was noted that the Beeton Memorial was back on-site and looked splendid, and the Rose Garden resurfacing was complete. Thanks were offered to the Bereavement Services for initiating and monitoring these projects. Jill Dudman emphasised that the Maddick Mausoleum handles required replacing, with the interior handles to be used as a template, and the roof was leaking. The Chair noted that the Benjamin Colls Monument (Grade 2) still required remedial work to the bronze bust damaged six years ago during an attempt to steal it. A quote for the repair was deferred to officers to progress.

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4. PROJECT MANAGER NLHF PROJECT UPDATE Dan Thomas, Programme Manager for Capital Programmes, introduced the report, noting that:  This report included the submission to NLHF and financial assessment.  A Project Manager, Preeti Chatwal-Kauffman, had been appointed and brought experience in architecture with conservation to the project. Once she returned from leave she would be managing the plan’s execution and leading on the moderation of tenders to develop submissions to the NLHF into technical packages for construction companies (in conjunction with Professor Flanagan).  The transfer of elements from the Greek Trust, including St Stephen’s Chapel and boundary wall, had been finalised and the promised financial contribution received. This provided a platform to further develop the project.  Cemetery works would start in earnest during November-December 2019.  The project was on track against timelines, with governance changes to align with the wider strategy to dissolve the SoMC and instigate a partnership board to manage the cemetery being planned.  Initial meetings of the Implementation Board and project meetings had occurred and would lead to the development of construction plans.  The biggest risks were reputational, primarily with respect to potential implications for graves (permissions to extinguish burial rights needed to be resourced accordingly and an additional Bereavements Officer would handle local, community and grave-owning stakeholder concerns); new entrances and their impacts; and, mitigating disruption to the Cemetery operation (requiring decanting of Bereavement Services into temporary accommodation in order to operate a normal cemetery service).  Expectation management would commence during work programme phasing and be guided by the construction company; with service contingency plans, including internet and potential Portacabin use. Plans would be undertaken by consultants, but required Council risk assessment.  Dan Thomas would discuss governance issues with Kevin Crook and Jacqueline Landy on insurance for the Greek Chapel and enclosure, and would report back to the Advisory Group.  The Greek Cemetery was not shut to visitors, but had signage notifying dangers and visitors were not encouraged.  The Project Officer, Hannah Radlowski, would report to the Implementation Board and through Dan Thomas to the MAG and SoMC.  Joahanne Flaherty’s final activity would be the moderation of current tenders (2), whilst the new Project Manager would tour the Cemetery with the Advisory Group and SoMC Chairs when this could be arranged.  The Technical Officer Group for the Catacombs included Professor Flanagan, Nicholas Long, Kevin Crook, Jacqueline Landy, and Dan Thomas.  Provision for an Interpretation Consultant was included in the Bid. The appointee would devise and advise on material presented to public, ensuring good quality, and review alternative ways of presenting information. The Chair noted that he had largely undertaken this role in the past and that the Friends of West Norwood Cemetery (FoWNC) could provide most of the source material. Detailed plans and a job description would be brought to the Advisory group at a later date.  The Chair reiterated his concern on extra entrances, primarily as regards security/theft of monuments and health and safety. Dan Thomas, the Project Manager and Doug Black would further discuss these matters during a tour of the Cemetery. In addition, the planning application had contained travel and traffic plans for the Cemetery to deal with the expected increase in traffic, although it was noted that internet searches flagged the Page 3

Cemetery as a cycling destination even though cycling was not permitted in the Cemetery.  On-site security was only provided all day on weekends and Bank Holidays, and so extra coverage due to extra entrances would not warrant large cost increases.  Project plans allowed for some slippage, whilst there was also large contingencies for potential changes or cost increases.  It was not possible to comment on responses to the recent tenders, with Dan Thomas noting that this had been driven by the NLHF and their risk aversion, but officers were comfortable with proposals and would report back on outcomes at the next meeting. George Young noted that the length of contract might be too long to attract favourable bids.  The Implementation Board was responsible for the tender; with accountability lying with the Strategic Director for Resident Services, delegated to Kevin Crook.

5. CAPITAL PROJECT OFFICER UPDATE Dan Thomas, Programme Manager for Capital Programmes, noted the report and provided the following responses to questions:  Officers were to meet the arboriculturalist and Professor Flanagan on 08 November 2019 to review priority and urgent works. It was noted that this work had funding and a contractor, but some work had been outstanding for 10 years or more. Urgent works included branches touching structures, health and safety issues, the Burges Tomb and monuments with tree growth that threated their integrity.  Hanna Radlowska, Project Manager, was on long-term leave.  The Nettlefold Hall wall (between the Library and Cemetery forecourt) was to be rebuilt and made more attractive. This work was paused on the structural engineer’s advice due to expected disruption and potential impact on Tite Arch, but would become part of major capital works, with funds to be secured.  Catacomb access would be made safe with reset steps and a handrail. In discussion, it was noted that conservation permission was not needed and uneven inside flooring would be dealt with at a later date, with enquiries into Catacomb tours highlighting continuing interest.  The scaffolding would await the Project Manager’s return, but would comprise a half- membrane, half-scaffolding solution. It was noted that the structural engineer advised against a more robust design on-top of the Catacombs, which would be dealt with under a separate future bid and Kevin Crook had already applied for internal capital funding for longer-term works. The scaffolding was still required to provide protection from the weather and a blended option was the most cost effective and sensible solution prior to a longer-term investment plan.  The Catacombs re-opening would be dependent on access, controlled visiting and insurance, and the pre-tendered quantity surveyor estimates would be circulated to attendees.

6. OPERATIONS UPDATE During the discussion of this item, Councillor Sonia Winifred, Cabinet Member for Equalities and Culture, left the meeting at 18:36.

Jacqueline Landy, Bereavement Services Manager, introduced the report and responded to questions as below: Page 4

 There was to be one last cycle of grass cutting before the winter.  The conifer removal programme had found it difficult to identify all conifers in need of removal, but was continuing.  Signs had been procured to attach to memorial trees in need of removal, but there were not records for all specimens.  Dulwich College working parties comprising 8-10 students would come back in the Spring, concentrating efforts at the front of the Cemetery.  Five benches were scheduled for removal this year, with the remaining 23 benches to have signs placed to contact the office prior to removal. The programme should end by December 2020.  Dustcart difficulties had led to a build-up of waste in the cemetery, but was now resolved and collections would continue. Two bins had broken frame lines and would be replaced, but not all damaged bins could be replaced due to lack of funds.  Bereavement Service officers had all received Safety Inspection and Assessment of Memorial (SIAM) training, which meant that all memorials under five feet could be inspected in-house.  The initial desire was for grave owners to fix memorials, but, in the interim, memorials may need to be laid down or those over five feet screened off. In discussion, it was noted that memorials thought to be dangerous needed to be flagged in advance with the SoMC. The Chair noted that most of the examples of fallen monuments in the Cemetery were modern installations.  The two grassland areas left uncut as nature conservation areas had not been agreed and required ratification at the SoMC. The Chair noted that these areas looked unkempt.  Boxes for swifts were to be installed on the sides of the Crematorium and the lodge.  Scaffolding had been installed over the Lodge for roof works.  Community Payback work continued, and there was now interest in a second payback group.  The annual ICCM Bereaved Charter assessment had been completed and the Service was working to achieve Gold in both the crematorium and burial categories.  WNC had been entered into the Cemetery of the Year competition this year and would hear back in November.  A purchase order was raised for the Capital investment priorities (catafalque and lift), with works to commence in six weeks, but there would be an impact on cremation services.  An ad hoc gardener had been employed under Kevin Wallace’s management, and would review the areas in the foyer and around the offices. The work would include removal of diseased or damaged plants and maintenance of flower beds once removal of brambles and low tree branches was complete.  Interserve capital programme works to improve the Crematorium buildings, electrics and behind the Rose Garden were scheduled for completion by 11-16 November, with continued disruption from works and extra vehicles expected.  War Grave signage was installed at no cost last month, and placed beneath the main cemetery sign in the forecourt pending completion of the NLHF works.  An invite would be sent to all for the 13 December 2019 annual memorial service.  Bereavement Services remained fully staffed, but Cemeteries Maintenance team had one vacancy.  Suitable locations for new benches in the Cemetery not on graves were being sought and a list would be shared with attendees.  The Chair noted that the Green Flag installation required repair.  FoWNC would organise a replacement for memorial tree plaque for David and Rosemary Comber to replace that stolen some years ago. Jill Dudman was to progress. Page 5

 Robert Holden expressed his gratitude to Jacqueline Landy and the Bereavement Services team for the return his family bench.

7. SHADOW STRATEGIC PARTNERSHIP BOARD Dan Thomas, Programme Manager for Capital Programmes, noted the Shadow Strategic Partnership Board minutes, which had been included for information and which mirrored the updates provided above. The Chair noted that the Shadow Board’s terms of references would evolve and were with Legal Services and the SoMC to progress, but until such time as the SoMC was dissolved by Faculty, the MAG and SoMC would continue to monitor and approve all works in the cemetery

8. NLHF IMPLEMENTATION BOARD Dan Thomas, Programme Manager for Capital Programmes, introduced the NLHF Implementation Board minutes for information, and noted:  Heather Lane, NLHF Consultant, was to meet the Advisory Group and SoMC Chairs and tour the Cemetery, with Dan Thomas to organise.  Thanks were offered to Sir Colin Berry for attending on behalf of FoWNC.  The NLHF remained highly enthused about developments in the Cemetery.  It was noted that the Shadow Partnership Board would take a backseat role until the governance of the cemetery had been altered by Faculty.

The meeting ended at 6.56 pm

Date of next meeting: Wednesday 5 February 2020 Date of Despatch: Friday 8 November 2019 Contact for Enquiries: David Rose Tel: 0207 926 1037 E-mail: [email protected] Web: www.lambeth.gov.uk

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WEST NORWOOD CEMETERY SCHEME OF MANAGEMENT COMMITTEE

WEDNESDAY 13 NOVEMBER 2019 AT 5.30 PM

MINUTES

Present: Paul Barber, Julian Briant, Brent Elliott, Professor Robert Flanagan (Chair, Advisory Group), Nicholas Long MBE (Chair, Scheme of Management Committee), Councillor Pete Elliott and Councillor Peter Ely Apologies: Reverend Canon Ivelaw Bowman, Councillor Fred Cowell and Councillor Sonia Winifred Also present: Robert Holden, Tim Stephens, Dick Tooze, Doug Black, Jacqueline Landy, Dan Thomas and David Rose

1. WELCOMES AND INTRODUCTIONS The Chair, Nicholas Long, welcomed all to the meeting and the following declarations of interest were raised:  Nicholas Long was a grave owner; and,  Julian Briant was also a grave owner.

2. ELECTION OF SCHEME OF MANAGEMENT COMMITTEE CHAIR AND VICE-CHAIR The Clerk conducted the election of the Chairs.

RESOLVED: To elect Nicholas Long as Chair of the West Norwood Cemetery Scheme of Management Committee (SoMC) for 2019/20.

RESOLVED: To elect Councillor Peter Ely as Vice-Chair of the West Norwood Cemetery Scheme of Management Committee (SoMC) for 2019/20.

3. MINUTES OF THE WEST NORWOOD CEMETERY SCHEME OF MANAGEMENT COMMITTEE (03.07.19) RESOLVED: That the minutes of the meeting dated 03 July 2019 be agreed as an accurate record of proceedings.

RESOLVED: That the minutes of the meeting dated 01 May 2019 be agreed as an accurate record of proceedings.

In discussion, it was noted that Jacqueline Landy would provide an update on the outstanding Deceased Online contract at the next cycle of meetings.

4. MINUTES OF THE WEST NORWOOD CEMETERY ADVISORY GROUP (30.10.19) RESOLVED: That the minutes of the Management Advisory Group (MAG) meeting dated 30 Page 8

October 2019 be noted.

5. PROJECT MANAGER NLHF PROJECT UPDATE Dan Thomas, Programme Manager for Capital Programmes, introduced the report, noting that:  Interaction with Greek Cathedral Trust had concluded, with the transfer of assets completed and contribution received; and subsequently the NLHF had given permission to proceed with the wider project. Professor Flanagan, Chair of the MAG, noted his pleasure on progress with the transfer of the Greek Enclosure. Officers confirmed that there were no formal arrangements for input from the Greek Cathedral Trustees, as required within the contract, which allowed for their facilitation of visits and events.  Submissions for lead consultant, and architectural conservation and civil engineering packages had been received and were at the award stage; and an update would be provided at the next meeting.  Preeti Chapman-Kauffman, Delivery-Phase Project Manager, would report to the Project Board, with Dan Thomas to continue to report to the SoMC and MAG. Professor Flanagan considered the Project Manager, as a minimum, should attend MAG meetings.  This year’s financial year spend had been minimal, as per the original spend forecast.  Planning was underway to mitigate key risks to bereavement services and sensitivities arising from on-site construction. The other current key risk was the obtaining of a Faculty which had necessitated hiring a consultant to take forward, alongside grave re-use proposals.  The Chair expressed concerns in respect of governance and project initiation in relation to the current Bid. He had specific concerns about a number of matters and felt certain actions had been taken either without delegated authority or without adequate communication or consultation. Officers noted the SoMC had signed-off funds and had, in their view, visibility for works throughout the submission.  The NLHF Implementation Board and NLHF Project Management Group terms of reference and updated job descriptions formed part of the submission to the NLHF, but it was noted that improved communications between these bodies and the MAG and SoMC was needed. Officers offered to discuss appointments, authority, methodology of stakeholder engagement, delegations and monitoring with the SoMC and MAG Chairs.  Julian Briant recorded that the SoMC’s terms of reference stipulated that it was the sole body able to provide consent. Officers noted that there had not been a breach of mandate going beyond the previously agreed funding, but would work with the SoMC to increase consent and transparency.  The Chair requested that a clear statement be presented to the next SoMC on what had been agreed to strengthen governance and initiation.

6. CAPITAL PROJECT OFFICER UPDATE Dan Thomas, Programme Manager for Capital Programmes, noted the report and provided the following responses to questions:  Hannah Radlowska, Project Officer, was back in post.  The structural survey on Nettlefold wall advised that it was in poor condition, difficult to repair and would impact on Tite Arch; and should be delivered alongside other major works to reduce costs.  Catacombs access works had been approved to provide safer access, with dates of installation by Colas Volkers Highways (CVU) to be confirmed.  There had been minor damage to the Catacombs scaffolding, with the contractor to undertake repairs to maintain waterproofing. Appraised options for the Catacombs Page 9

discounted a full scaffolding solution and a concrete foundation over the Catacombs, but would instead comprise a temporary blended solution of part-membrane, part-scaffolding. Officers flagged this project corporately as a future capital requirement.  The capital programme still contained funds allocated for tree works. A site meeting had been held with Professor Flanagan, the Lambeth tree team and Bereavement Services officers, and the arboriculturalist would cost and specify urgent works next week via a contractor. Professor Flanagan expressed his discontent that previous work on trees had been deemed unusable since actions arising from this work was still outstanding. He also requested a more coherent tree management strategy with data gathered over previous reviews salvaged and incorporated, instead of seeing this work, and the associated time and cost, duplicated. Officers noted that it was necessary to resurvey trees to raise work orders, instead of relying on old data which had not been entered into Eezytreev, the Council’s tree management system.  It was noted that the Talford Memorial and a further memorial by the Greek Enclosure had been demolished by falling branches and both required reinstatement, but that the damage had been caused by a lack of maintenance.

7. OPERATIONS UPDATE During the discussion of this item, Councillor Pete Elliott left the meeting at 18:20 and the meeting became inquorate, and was continued informally thereafter.

Kevin Crook, Assistant Director for Neighbourhoods, introduced the report and responded to questions as below:  The main grass-cutting had now ended for the year, with a check and partial cut to take place in December if weather allowed, and would restart in February/March. Over the winter strimming in all areas of previous bramble removal would take place and remaining areas of bramble cleared. Grass-cutting at Lambeth and Streatham Cemeteries had been given 2 - 2.5 hours extra operational time per day to increase productivity by creating mess facilities at Lambeth Cemetery. Professor Flanagan noted his surprise that conservation areas had been left uncut, as that had not been approved by the SoMC nor the MAG, and required formal approval.  Signs would be installed on or near memorial trees marked for removal prior to December 2019.  The Dulwich College volunteer group re-started in October and numbers had increased.  Five memorial benches were scheduled for removal in 2019 and would all go by end November, with 23 further benches with no information held to have notices placed on them for all of 2020, with removal of these 23 benches then scheduled into the overall programme.  Officers were working to replace two of the more damaged litter bins in the Cemetery.  Memorial safety had previously been neglected, but 10 Bereavement Services members had received Safety Inspection and Assessment of Memorials (SIAM) training to allow them to assess memorials under five feet in height.  Lambeth was procuring an application, successfully trialled in Lewisham, to photograph memorials and log locations. This would generate letters to registered owners of unsafe memorials and keep records of correspondence, but would take time to fully log all the Cemetery’s monuments.  Some memorials might require to be laid flat for safety reasons, but Lambeth would consult the SoMC prior to such action. The Chair noted that there had been previous agreement not to lay memorials flat, especially those of greater historical interest, but to shore them to reduce risk of collapse and avoid greater damage arising from being on the ground. It was Page 10

noted that the John Belcher Memorial had been laid flat during a previous exercise and that more damage and deterioration had occurred as a result.  Nunhead Cemetery had previously undertaken work to restore historic monuments, although officers had yet to review feedback. The Chair noted that there were limits of public expenditure for private memorials, with Professor Flanagan stating that many issues arose from collapsed vaults due to previous Council actions, that the agreement of the Friends of West Norwood Cemetery (FoWNC) on grave re-use stipulated that headstones over graves be kept upright and in good condition, and that most of the potentially more dangerous memorials were introduced in the last 20 years, with the only record UK-death arising from a modern memorial.  Professor Flanagan also noted that he was content to collaborate on unsafe monuments and asked that work be reviewed by volunteer groups to benefit from their knowledge, adding that the Nees memorial required further thought on how to make to make safe. The Chair asked for further discussion offline with a view to drafting a protocol, describing check processes and corrective actions and processes.  Swift and bat boxes would be installed on the crematorium to help arrest their national decline, and although bat habitation had not previously been identified, it was planned for them to take residence. In discussion, it was noted that an understanding of the impact of introducing species on the wider Cemetery ecosystem and buildings was needed.  A licence had been drafted in consultation with the London Beekeeping Association for the apiary in the Cemetery, which would ensure competent beekeeping and public safety; and would be circulated to members.  Community Payback took place every Wednesday and was currently concentrated on removing brambles near the entrance, with plans to extend the scheme to run for an additional day.  The Cemetery had been seven points off Gold for the ICCM Charter for Bereaved, and officers were in process of addressing these deficiencies to receive a Gold accreditation in the future.  Results for the Cemetery of the Year were expected later in November 2019.  The crematorium catafalque replacement order had been raised and would be installed by March 2020.  Crematory procurement had been paused whilst officers reviewed the possibility of purchasing electric- rather than gas- fuelled cremators, in order to reflect Lambeth’s declared Climate Emergency. Professor Flanagan raised the question of additional electricity supply being required and ensuring that associated or nearby works were coordinated.  A professional gardener had been employed for 10 hours per week, primarily to maintain rose beds to a high standard, but would also review turning the small oval area by the entrance into a new planted area.  Interserve work was scheduled for 11-16 November, and necessitated scaffolding the Lodge to investigate damp issues on the first floor.  The Commonwealth War Grave Signage had been installed by the main gate, but would be repositioned once a more suitable location was found, pending NLHF works.  There was a Winter Memorial Service scheduled for Friday 13 December 2019.  The Bereavement Services and Cemeteries Maintenance teams would be fully staffed by the close of November 2019.  Robert Holden expressed his gratitude to Jacqueline Landy and the Bereavement Services team for the return of his family bench from the Cemetery.

8. SHADOW STRATEGIC PARTNERSHIP BOARD Page 11

Kevin Crook, noted the Shadow Strategic Partnership Board minutes, and highlighted the below:  Item 5, process of termination of the SoMC, was with Peter Flockhart, Legal Services, to progress, which initially would be via a conference with Mark Ruffell.  Item 6, revised cemetery regulations, had seen some progress and Jacqueline Landy would have a draft ready by 26 November 2019. There would be public consultation on regulation, but the SoMC and MAG Chairs would preview prior to consultation, with the SoMC to be the deciding authority.  Item 7, grave re-use, had seen little progress recently, but funds were being utilised to pay Paul Harrison to complete the draft policy and procedure document and to bring the initial pilot to fruition.  Item 8, memorial for stillborn babies, still required decision and it was proposed to potentially seek Faculty petition to install a new memorial in square 13 (Rose Garden), with the proposed design to be submitted to upcoming meetings. In discussion it was noted that scattering ashes was not permitted on the memorial but that remains could be scattered on the cemetery grounds elsewhere; that the current location was not suitable, being on top of four graves; and that records did not exist to confirm use of this memorial. The Chair noted that an appropriate location was needed for the new memorial, and that whilst people were using the current memorial, it was not suitable to leave objects on or nearby.  Only one memorial had been recorded of being stored, in the catacombs, and a discussion on storing the current stillborn babies memorial was required.  It was confirmed that Paul Harrison, consultant, had been tasked to design proposals for updating paths and landscaping for the cremated remains plot.  Paul Barber noted that the retrospective Faculty (agenda pack, page 42) should more correctly be described as a confirmatory Faculty.  The Chair reiterated that work across the Board and work-streams required review and that a conversation between the Chairs and officers was necessary to improve channels of communication.  Professor Flanagan would converse with officers to provide a list of outstanding Cemetery actions.

9. NLHF IMPLEMENTATION BOARD Dan Thomas, Programme Manager for Capital Programmes noted that the NLHF Implementation Board minutes had been provided for information and that the document was covered in discussion above.

The meeting ended at 6.48 pm

Date of Despatch: Friday 22 November 2019 Contact for Enquiries: David Rose Tel: 020 7926 1037 E-mail: [email protected] Web: www.lambeth.gov.uk

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South Metropolitan (West Norwood) Cemetery NLHF Project

PM Update – January 2020

High Level Programme

Activity Target Date Actual Date

Project Brief signed off 01/01/2016 Project Initiation Document Signed Off 05/06/2019 30/09/2019 Gateway 3 - Procurement Signed off 31/05/2019 31/10/2019 WID Signed Off Concept Design Complete (RIBA stage2) 31/08/2018 31/03/2018 RIBA Stage 3 (Planning) 16/07/2018 16/07/2018 Planning Granted 19/03/2019 RIBA Stage 4(ITT) 01/05/2020 Tender return 01/07/2020 Submit Gateway 3 report 15/07/2020 Procurement board approval 31/07/2020 RIBA Stage 4 (contract Award) 15/08/2020 Construction Phase 15/09/2020 Completion of Capital works 30/04/2023 Delivery Date of Project Completion 30/04/2024

Project Resources The Project resources are in place for the delivery phase of the project. The monthly project review meetings have been set up.

Procurement The Procurement for the Lead consultants has been completed and decision was made on 03/01/2020. The delivery phase consultancy contracts for the restoration and capital investment into West Norwood Cemetery are awarded to Donald Insall Associates for consultancy services for lead coordinator, conservation architecture and architectural services and Curtins for consultancy for civil engineering services: drainage and pathways. The award of the contract will continue for the life of the Capital delivery until December 2022. We are currently procuring for the Quantity Surveyor followed by interpretation consultant.

Project Finance The first NLHF grant payment request has been be submitted in September 2019. The next grant will be submitted in March 2020. Major spend on the project will start after August 2020 due to the start of the construction phase.

Communications Initial design for leaflet layout has been received. Production timeline has been revised, aiming to print in January 2020.

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Volunteering and Activities The delivery of the Activity Plan is ongoing.

Key Action next period:  Contract management meetings arranged with Lead Consultants for Award of contract – 4th February, 2020.  To agree dates for Start-up meeting with the Consultants  Appointment of Quantity Surveyor  Ongoing bi-weekly and monthly project management team meetings  Meeting with NLHF Interpretation & Learning Consultant on 10th February, 2020.  Ongoing regular reporting to Capital Programme monitoring system. Page 15 Agenda Item 5

Title: High level Officer’s Update for AG / SoMC

Date: January 2020

Author: Dan Thomas/Hanna Radlowska

1) Boundary Wall West Norwood Cemetery

 Handover to Project Manager for WNC NLHF project scheduled and will form part of the construction design tender package, led by the lead conservation architect.

2) Catacombs

 Local Development Plan – pipeline funding for investment into the catacombs articulated in the plan;  Some remedial works undertaken to prevent a leak (in November);  Final design based on previously consulted underway, mix of scaffold/membrane/drainage;  Delivery July following planning approval; and,  Access – advised that this needs to form part of the planning approval.

3) Trees

 Met with trees team on site with Professor Bob Flanagan. Trees team to commission works with trusted contractors.

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West Norwood Cemetery Management Advisory Group February 2020

Operational Update

Landscapes Team The team moved to West Norwood in mid-January to strim the conservation area and carry out the winter scrub clearance and minor tree works. The team are currently working from Squares 32-37 along Doulton Path and will remain at West Norwood until grass-cutting commences again in late February/early March, depending on ground conditions. Grass-cutting will start in Lambeth and Streatham Cemeteries.

Catacombs Unauthorised Access A report was forwarded from Engie of a break-in to the catacombs on the weekend of the 4th-5th January. There is a lack of detail in the report and we have queried if the intruders were actually in the catacombs or rather the disused rose garden area above. This is still pending an answer, but it is believed it was the rose garden.

In the interim – the perimeter and grates have been checked and an area of fencing that had been cut has been secured.

Volunteer Working Parties The weekly volunteer group arrangement from Dulwich College has returned after the Christmas break. They continue to attend site every Tuesday lunchtime during term dates and as agreed carry out general tidying, branch clearance and litter picking around the gate and front foyer.

Maddick Mausoleum A cost has been returned for replacing the handles for Maddick as discussed previously. This has been quoted at £3,040 exclusive of VAT.

A price is still pending for repair work to the damaged relief on grave 5868 on Square 39 for the late Benjamin Colls, however early estimates place this at around £3,000.

Grass Cutting in Conservation Areas West Norwood Cemetery is one of 20 Borough Sites of Importance for Nature Conservation (SINCs) within Lambeth. SINCs form the core of London’s ecological network and are all protected under Lambeth’s Local Plan. It is important that the management of the cemetery recognises the ecological value of the site and this is reflected within the draft Maintenance and Management Plan (MMP) produced as one of the supporting documents for the NLHF Parks for People bid. Figure 5.6 illustrates the grass and wildflower management regime, with four wildflower conservation areas. These areas will be left uncut for the year. The MMP needs to be finalised as part of the NLHF project management, but until that is done the recommended regime will be broadly followed.

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Unsafe Monuments Update The app has been purchased and is in testing at the moment. At this early stage, operations staff will just record the location of each grave and photograph any headstone or monument present.

Introducing Species into the Cemetery The Natural Environment and Rural Communities Act (NERC) 2006 places a statutory obligation on the London Borough of Lambeth to consider and conserve biodiversity in all of its actions and duties. This includes the maintenance and enhancement of any assets it owns or manages including parks, commons, cemeteries, churchyards and other public open spaces, particularly with respect to conserving legally protected habitats and species that use or frequent any of these sites, or areas around them, such as wild birds, amphibians, hedgehogs and bats.

Along with these statutory obligations, the Lambeth Biodiversity Action Plan (LBAP) 2019-24 sets out a series of activities which the borough will deliver to protect, promote and improve biodiversity. This includes providing additional wildlife habitat or features which can be used by wildlife species, whether legally protected or not, such as installing refugia and boxes for hedgehogs, bats, birds, reptiles and amphibians.

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Because West Norwood Cemetery, a Lambeth Borough Grade Site of Importance for Nature Conservation (SINC), is already used by protected species like wild birds and bats for foraging and feeding, the council is obliged to ensure that opportunities to retain and then enhance the site for such species are explored and implemented wherever possible, without exposing any existing landscape or heritage assets to any avoidable risks of harm or the loss of public use.

One opportunity to achieve this includes the erection of bat/bird boxes within the cemetery in strategic locations, such as on retained trees or certain buildings that are identified as suitable for installation of a box on external walls close to or under an existing roof. A priority bird species is the common swift, which is found in Lambeth and yet is in serious decline across London and the UK. The RSPB note a 57% decline in the UK breeding population between 1995 and 2016, making swifts an amber-listed species. The RSPB actively encourage local authorities to install swift boxes and publicise a number of case studies where they have worked successfully with councils such as Belfast, Oxford and Ribble Valley to install nest boxes. The location of the cemetery, on the side and near the apex of a large hill, surrounded by other tall buildings and gardens, is ideal for swifts – current records indicate that swifts utilise certain areas in West Norwood and Dulwich, so any opportunities to encourage their presence in and around the cemetery should be sought and implemented where possible.

Priority would be given to erecting bat and bird boxes on large retained trees (e.g. ones that are not identified for immediate removal) or on relatively large and modern buildings such as the Entrance Lodge or the Crematorium, which offer the greatest potential for suitable box-fixing positions which are safe, discrete and less prone to disturbance or damage to the fabric to the building.

There are no plans to install bat or bird boxes on existing tombs or other memorials in the cemetery. As well as the obvious sensitivity in terms of their protected status (whether listed or not) along with being places of burial and memorial, these structures do not offer either the height above ground (boxes are normally erected at least 3 metres above ground level) to make them attractive to bats/birds, and their construction and location do not make them suitable for attaching any external features like boxes. The need to avoid altering or affecting any heritage features must be avoided.

The aim is to scope out the cemetery during early 2020 to identify ‘candidate’ locations (trees and/or buildings) which could accept one or more bat/bird boxes, and to produce a map which would then be approved by management and stakeholders prior to any installation works proceeding. Boxes can be installed any time between spring and autumn, so the aim is to have a ‘rolling programme’ through 2020 which is discrete, rather than try to rush this in one short period, and which allows for any revisions and changes to the location and maintenance of the boxes to take account of any concerns or issues that may arise.

With respect to swift boxes, these would always be installed on the exterior (e.g. outside) of any suitable building (preferably hidden out or sight and just under the eaves of an overhanging roof) rather than inside them; this is to minimise any damage to the fabric of the building and allow for future maintenance or relocation if required. These boxes and their positioning are designed to be discrete and not detract from the overall appearance and character of the building or the cemetery as a whole. Swifts are not recorded as doing any physical or material harm to buildings where they are found (their droppings/guano are not corrosive and they tend to drop these well away from their nests), and by having a box on the outside eliminates any residual risks.

The risk that bats would cause harm to the cemetery or monuments (e.g. from their droppings) is deemed to be exceptionally low, and any such material is retained within the boxes; or bats deposit these when foraging.

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The presence, or the increased occurrence, of bats and wild birds (including swifts) in West Norwood Cemetery – provided where they live is appropriately and carefully planned and managed - can only be positive for the cemetery and its current ecological, heritage and landscape status. It also demonstrates to the wider public, and to any present or future funders and users of the cemetery, that Lambeth Council and its stakeholders are able and actively delivering a range of actions that make the site as welcoming for wildlife as it is for people.

Community Payback The group continues to attend every Wednesday and the Bereavement Service Technician tasked with liaising with them has produced a list of winter tasks, with most of the emphasis on leaf clearance and collection.

Lambeth Landscapes while on site have been removing the waste bags with leaves and branches swiftly.

Bereavement Services are due to meet with the scheme managers in March to discuss the feasibly of a second day. A preference was indicated for a weekday, as weekends are not suitable due to the lack of operational staff on site.

Stillbirth Memorial – proposed relocation The current stillbirth memorial in Square 122 is under review for move and replacement. The area proposed for the monument is within the Garden of Remembrance close to the large scattering lawn. A design has been put forward and discussion will need to be had regarding the wording before the Faculty can be submitted. The design below is for a light grey granite with a small kerbed area to manage any items or flowers placed by those visiting. More detail will be provided for the meeting.

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Capital Cemetery Investment Priorities Bereavement Service are managing the Capital project for the replacement of the catafalque and lift in West Norwood Crematorium.

Quotes were obtained, however problems have arisen with access to install the lift so the quotes from all vendors are being reviewed.

Bereavement Services Team Staffing The current structure chart is shown below.

The officer based in the office from February–April will be Rose Thompson; and on the grounds will be John Rourke and Andrew Smith.

Jacqueline Landy Bereavement Services Manager

Hamid Sattar Richard Delves Beth Cross Brendan Fisher Sam Greenman Bereavement Bereavement Activities Co- Services Bereavement Bereavement Services Ordinator Supervisor Supervisor Services Operations Services Supervisor Supervisor

Daisy Miller Bereavement Services Officer Bereavement Services Technicians Rose Oslen Kelman Thompson Stuart MacKay Bereavement Barry Plaistow Services Officer John Rourke Andrew Smith David Walden Fred Young Bereavment Joseph Services Officer Adamczewski Alfred Smith

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Cemeteries Maintenance Team Staffing A current structure chart is shown below – all posts are currently recruited to.

Kevin Wallace Operations Manager

Mick Penney Operations Supervisor

Danny Cowan Senior Cemeteries Officer

Cemetery Officers Thomas Handley Anthony Dodds Warren Wallace Rhys Wakenell Micky Blackmore Paul Charles Mark Nagle

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Lambeth Bereavement Services West Norwood Cemetery Office Norwood Road West Norwood London SE27 9JU [email protected]

London Borough of Lambeth Agreement for the hosting of beehives within Lambeth’s cemeteries

1. Definitions

The following expressions shall have the following meanings:

(i) “The Council” means the Mayor and Burgesses of the London Borough of Lambeth Borough Council.

(ii) “Pitch” means a nominated location in any of the Borough’s cemeteries, authorised as a place at which beehives may be kept by a Beekeeper, and includes any temporary alternative location approved by the Council or a duly authorised officer of the Council, as may be necessary from time to time.

(iii) “Beekeeper” means a person in whose name a current agreement is held authorising the keeping of hives within an approved Pitch.

2. General

2.1 Lambeth supports beekeeping on its land as part of an overall policy of providing support for bees and other pollinators. As part of this policy Lambeth will respond positively to requests to site hives within its cemeteries subject to considerations of balance within the social context and with habitats, wild bees, other pollinators, and wildlife in general. Lambeth seeks to increase the availability of forage for all pollinating insects through the creation of conservation areas; and the inclusion of pollinator-friendly plants within its formal planting schemes. All three of Lambeth’s cemeteries are designated Sites of Importance for Nature Conservation (SINCs). 2.2 Any persons wishing to keep bees in one of Lambeth’s cemeteries may only do so on the basis of a signed agreement from Lambeth Council. No bees shall be kept on site until such agreement has been approved and all conditions met. The Council reserves the right to refuse to issue any agreement; or to revoke any agreement, giving a minimum 30 days’ notice for removal of hives (which 1 Page 24

can be extended if there are extenuating circumstances), if it has grounds for doing this based on new and substantiated information or concerns that were not raised at the time the original agreement was made. 2.2 The conditions within this agreement may be dispensed with or modified by the Council, but not by a Beekeeper, in any individual case, by means of a variation. 2.3 Where in these conditions there is reference to the consent or agreement of the Council such consent or agreement may be given on such terms and conditions and subject to such restrictions as may be so specified. 2.4 If a Beekeeper wishes any of the terms of the agreement to be varied, applications must be made in writing to the Bereavement Services Manager.

2.5 The Agreement is non-transferable and non-assignable. 2.6 The Beekeeper owes a duty of care to anyone else within the cemetery in proximity to the hives and must ensure they comply with all relevant legislation.

3. Position of Pitch

3.1 The Beekeeper shall site hives only within the predetermined position (Pitch) which is detailed within this agreement. Any unauthorised breach of this condition will result in the agreement being revoked. The hives may be relocated to a new Pitch area only with written consent of the Bereavement Services Manager and after a revised copy of the Agreement has been signed.

3.2 No goods, tools, boxes, containers, displays, waste or any other article shall be placed outside the perimeter or within the immediate vicinity of the Pitch except during short-term maintenance visits, unless written permission has been obtained from the Bereavement Services Manager; and shall not at any time cover or obstruct any fire hydrant or public utilities access point.

4. Conditions

4.1 The beekeeper must manage the apiary with due consideration of the social context, other beekeepers, all bees and other wildlife.

4.2 The Beekeeper must maintain the hives in a healthy state all year round and care for the bees’ welfare. The Beekeeper must use hive designs that facilitate inspection, disease management, swarm prevention and control. 4.3 The Beekeeper must take all reasonable steps to ensure the bees do not become a nuisance to anyone. This includes a requirement to keep docile bees with low aggression and low swarming tendencies. 4.4 The Beekeeper is not permitted to drive or park on grassed areas or over graves. Any Beekeeper found to be in breach of these conditions will automatically have their agreement/s revoked and will no longer be permitted to continue to operate within Lambeth’s cemeteries. No refund of payment/s will be made in the event of the Beekeeper breaching this condition. 4.5 The Beekeeper must actively manage the colony and do everything reasonable to prevent or control swarms.

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4.6 The Beekeeper must visit their hives regularly during the swarm season (April to August). Usually this will be on a 6-7 day basis (or 9 day basis if keeping clipped queens). If a longer period is unavoidable then provisions to ensure swarming does not occur during such periods must be implemented beforehand (such as banking of the queen in a cage within the brood chamber; initiating re-queening leaving a single queen cell to hatch; or affixing an anti-swarm device to the hive entrance). 4.7 The Beekeeper must visit their hives at least monthly during the rest of the year. 4.8 The Beekeeper must give advance notice of when they will attend the hives so that notification can be given of any funerals or burials which would affect access. [this to be tailored for each cemetery] 4.9 The Beekeeper must keep the apiary area clean and tidy at all times. 4.10 The Beekeeper must not obstruct cemetery employees or groundsmen from carrying out their duties. 4.11 The Beekeeper must remove any smoker ashes from site for safe disposal. 4.12 If there is a swarm event the Beekeeper must attend site as soon as practicable or pass the swarm details to an individual or an organisation that can attend promptly. 4.13 The Beekeeper should be open to occasional requests to be shown the hives, provide a demonstration of a hive inspection and/or talk to site staff about the bees and beekeeping. 4.14 The Beekeeper must not increase the number of hives kept on site over and above the number permitted through this agreement. Requests to increase the number of hives on site must be made via email to the Bereavement Services Manager and will require a formal amendment to the agreement. NOTE: the initial agreement should take into account the potential temporary expansion of colony numbers that might arise as part of swarm control. 4.15 Upon reasonable notice the Beekeeper must close the hives and restrict the bees’ flight in order to allow authorised persons access to the area for essential maintenance or other works. 4.16 The Beekeeper must be a member of a Beekeeping Association (e.g. the London Beekeepers Association) which is affiliated to the British Beekeeping Association; and provide proof of membership as part of this agreement and when requested at other times. 4.17 The Beekeeper must produce a copy of their bee basic and husbandry certificates as evidence that they are a qualified and proficient beekeeper. 4.18 The Beekeeper must have undertaken a risk assessment relevant to the site in question and have provided a copy via email to the Bereavement Services Manager prior to the agreement being issued. 4.19 The Beekeeper must provide evidence that their hives are registered with the National Bee Unit (www.nationalbeeunit.com) within one month of the agreement being issued. Once registered, beekeepers are entitled to free advisory visits from bee inspectors, up-to-date information about local outbreaks

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and free access to pest and disease information. They should make full use of this support to ensure the welfare of the bees. 4.20 The Beekeeper must have a contingency plan in place that can be executed should hives become diseased and a destruction order be issued by the National Bee Unit. A copy of the plan must be emailed to the Bereavement Services Manager within one month of the agreement being issued. Burning and burying diseased hives is unlikely to be possible within Lambeth’s cemeteries so this must be taken into account within the plan. 4.21 Attendance on site is only permitted during cemetery opening hours as displayed close to the cemetery entrance and available on www.lambeth.gov.uk. Under no circumstances will keys be issued to allow access out of hours. Emergency access provision out of hours must be agreed with the Bereavement Services Manager. 4.22 The Beekeeper must make an emergency contact number visible on one or more hives or on a notice displayed alongside the hives if agreed with the Bereavement Services Manager. This will allow contact to be made by a member of the public should the cemetery office be closed. 4.23 In the event that the named Beekeeper is unable to attend the apiary at short notice, a standby contact, competent to deal with inspection duties and any emergency related to the hives such as potential swarming, must be available. The contact details of the standby must be made available during any significant period of absence of the Beekeeper, in the manner described in 4.21. Full contact details for a standby contact must in any case be provided to the Bereavement Services Manager as part of this agreement. 4.24 Beekeepers must make every reasonable effort to ensure hives are not exposed to avoidable risks from vandalism or wilful damage. Please ensure that long objects, such as rakes, hoes etc. are secured, as these may be used to push over hives from a safe distance. 4.25 The Beekeeper must not construct or install any shelter, screening or construction of any other type without written permission from the Bereavement Services Manager.

5 Conduct

5.1 The Beekeeper shall ensure that the public, any Council representative and other site users are treated with courtesy regardless of race, colour, creed, ethnic or national origin, disabilities, age, sex or sexual orientation.

5.2 The Beekeeper shall ensure that they and their assistants are competent, courteous and helpful. The Beekeeper shall conduct their undertaking in such a way as to ensure so far as is reasonably practicable that no person is exposed to risks to their health and safety.

6. Payment

6.1 A payment based on a set fee of £10 per hive is required under the terms of this agreement. Payment is either due in whole before the agreement can be deemed binding; or can be split into two, with the first part due before the 4 Page 27

agreement is completed; and the second part due after six months of the agreement commencing. Should the Beekeeper not meet these terms, then the Council reserves the right to terminate the Agreement without notice. 6.2 The Council also requests a small tithe of honey, the quantity to be at the discretion of the Beekeeper, to be distributed by the Bereavement Services Manager to staff, volunteers or others involved with the cemetery. This is seen as a way to foster goodwill between those involved with the cemetery and resident Beekeepers; and to encourage interest in and support for the beekeeping process.

7. Refuse and Rubbish

7.1 The Beekeeper shall cause all refuse arising from the apiary business to be removed from the cemetery as soon as is practicable and to be disposed of appropriately.

8. Food Safety Hygiene and Sale of Honey

8.1 The Beekeeper shall comply with the provisions of the Food Hygiene (England) Regulations 2006 at all times and must be registered as a food business within Lambeth/Wandsworth’s Regulatory Services team if they are selling honey to the public. Registration forms can be obtained via: [email protected] / https://www.wandsworth.gov.uk/business- and-licensing/food-safety/food-business-registration/ 8.2 The Beekeeper must comply with legislation regarding the composition and labelling of honey for sale and should be familiar with the following:  Honey Regulations and the Honey Directive  Food Labelling Regulations  Food and Environmental Protection legislation  Food Safety legislation  Veterinary Medicines legislation. Detailed guidance is available via: https://www.bbka.org.uk/beekeeping-legislation. 8.3 The Beekeeper must not name their honey in a controversial or inappropriate fashion with regard to its origin from a cemetery. The beekeeper must inform the Bereavement Services Manager of any branding used for honey from the cemetery and the Council reserves the right to insist the name is altered if it deems it to be inappropriate.

9. Safety of Equipment

9.1 Any heat-producing, mechanical or electrical equipment must be used in a fashion which offers maximum safety to the public; and must be compliant with any relevant legislation.

9.2 Machinery with moving parts shall not be operated without the express permission of the Council and every part of such machinery which is a

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foreseeable cause of injury shall be effectively covered or fenced when in motion.

10. Removal or relocation

10.1 Hives must be easily and immediately movable.

10.2 Beekeepers shall relocate or remove the hives for so long as may be necessary in the event of an emergency or in exercise of the Council’s powers and duties, if reasonably required to do so by a police officer or a duly authorised officer of the Council.

11. Damage

11.1 The Beekeeper must not intentionally permit their vehicles to cause damage to the carriageway, footway, general grounds and facilities. Should any such damage occur, the Beekeeper is bound to advise the Bereavement Services Manager or a Bereavement Services Supervisor in person or by phone before leaving the cemetery. Should an appropriate officer be unavailable, then the incident must be communicated via email at the earliest opportunity, but in any event, no later than the next working day. If the damage is found to be caused by the Beekeeper, then the Council reserves the right to seek financial recompense from the Beekeeper to repair said damage.

12. Assistance to Council Officers

12.1 The Beekeeper shall be courteous to and give every assistance to Council officers in carrying out their duties.

13. Address

13.1 The Beekeeper shall notify the Council in writing of any changes to their home address within seven working days of the change.

13.2 The Beekeeper shall, if required, supply to the Council/a duly authorised officer of the Council in writing, the residential address of any assistant which they employ to attend the hives, and details of any change of assistant or assistants or any other relevant information regarding assistants.

14. Cemetery Regulations

14.1 The Beekeeper must abide by appropriate conditions set out in the current Cemetery Rules and Regulations. A copy of these will be emailed to the Beekeeper once the agreement is completed.

15. Insurance

15.1 The Beekeeper must have appropriate Public Liability Insurance with a minimum cover of £5,000,000 or such other sum determined by the Council from time to time. Copy of certification of cover must be provided before the agreement is completed; and then copies of any subsequent certificates to keep the insurance cover valid during the term of the Agreement must be copied to the Bereavement Services Manager. 6 Page 29

15.2 The Council accepts no responsibility for the hives including but not limited to their damage, destruction or theft and the beekeeper shall be wholly responsible for insuring and maintaining the hives.

16. Cancellation and Termination

16.1 The Council reserves the right to issue 30 days’ notice (which may be extended if there are extenuating circumstances) for the removal of the hives if:

o The beekeeper contravenes any of the conditions within this agreement.

o Substantiated information is received that requires a review of the arrangements.

16.2 There will be no refund, pro-rata or otherwise, of fees paid in advance should the Beekeeper or any assistant breach any of the conditions of this Agreement, resulting in the Agreement being revoked. In any case, should there be three breaches, this Agreement will be deemed to be automatically revoked.

16.3 Should the Pitch not be occupied by the Beekeeper for more than four weeks without advance notice to the Council and good reason, then the Council reserves the right to revoke the agreement without refund.

17. The Council’s Commitments 17.1 The Council will make sufficient space available for the number of hives covered by this agreement and if possible will provide secure storage for tools. 17.2 The Council will co-operate with the needs of the Government’s National Bee Unit and their Inspectors should they request to visit the aviary to carry out random disease monitoring inspections. 17.3 The Council will not interfere with the hives or any equipment stored on site (where permission has been granted) and will pass on appropriate communication to staff working on site where requested by the Beekeeper. 17.4 The Council will give as much notice as possible if there is a need to close or temporarily relocate the hives. 17.5 In the event of a swarm appearing, the Council will make all reasonable effort to contact the Beekeeper or nominated assistant before attempting to identify anyone else able to collect the swarm.

17.6 The council does not use pesticides as part of routine grounds maintenance operations. Lambeth will give 48 hours’ notice in the event that any chemical spray, pesticide or herbicide is to be used in the vicinity of the apiary, to facilitate closing the hives to prevent bees coming into contact with harmful chemicals. However, it should be stressed that this would only occur in extreme circumstances.

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AGREEMENT DETAILS

Name of Cemetery: [to be inserted]

Description of Pitch location (see Appendix 1 for map): [to be inserted]

Number of hives permitted: [to be inserted]

Fee: £XXXXX 1st May 2017 – 30th April 2018

Period of Agreement: [to be inserted]

The signing of this agreement supersedes all other agreements previously issued.

The Beekeeper must supply the following information:

Name of Beekeeper Mobile Alternative daytime/home number (optional) Email Home address

Postcode Evidence of Beekeeping Association membership provided Evidence of training provided Evidence of public liability insurance provided Evidence of registration with National Bee Unit Contingency plan provided Risk assessment provided Name of standby beekeeper Mobile Alternative daytime/home number (optional) Email

I hereby accept and agree to abide by the conditions of this agreement:

Signed……………………………………. Date……………………

The Council hereby accepts the above signatory, as a Beekeeper, upon adherence to the conditions set out above:

Authorised officer………………………………………………….

Signed…………………………………… Date……………………

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Appendix 1

Location of Pitch (Apiary)

[map to be inserted]

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Brief for removal and replacement of the Stillborn Memorial (Square 122/123)

WEST NORWOOD CEMETERY

1.0 INTRODUCTION

In the late 1980s/early 1990s, representatives of the charity SANDS (Stillbirth and Neo-natal Deaths Charity) approached the management at the time to discuss the possibility of disposal (either burial or cremation) of non-viable foetuses (NVF) and stillborn babies at West Norwood Cemetery and Crematorium.

The then Superintendent – Robert Mackay has shared his recollection of the discussion, where King’s College Hospital were currently managing arrangement for the above disposal elsewhere but families wanted to inter or cremate at West Norwood. Conversations were had with a funeral director (The Co-Operative Funeralcare – who have no records from this time of participation) and it was agreed cremations could take place, with remains (where tangible) scattered on either the Garden of Memory lawns or the memorial rose garden.

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Requests were made for burials – WNC management agreed that separate private grave spaces were allocated for this purpose. The previous Superintendent recollects that these spaces were dug anywhere in the cemetery that a space could be identified – in consecrated and unconscreated areas – and that no fees were charged for any service pertaining to the NVF or stillbirths.

Following further conversations with SANDS and Funeralcare, it was further agreed that ‘a small plot in the Cemetery would be dedicated to all babies who had no other form of memorialisation’. West Norwood Cemetery management provided a space in Square 122/123 for this to be placed. No grave number was allocated, no memorial rights issued and no deed of grant was issued. No mention to this memorial is made in the registers and the office staff from 2012 onwards recall no queries from the public regarding this area.

2.0 Current Status

The photo from the front page of the report shows the memorial in January 2020. The marble is weathered and items have been placed and remain in front of the memorial. There are some recent fresh flowers, possibly placed over the Christmas period of 2019.

3.0 Proposed Area

The proposal to move this memorial to an area where it is not located over graves and can be replaced with a more suitable design – with a small kerb area to constrain any items placed by parents, mourners and visitors. The area suggested is within the Garden of Memory to the rear of the Rose Garden.

This is at the further end of the cemetery (see map below) but no closer suitable alternative has been found.

This proposes a move from the front of the cemetery (122/123) to a approximate section of the Garden of Memory on Square 13/29.

This move would not relocate the existing memorial but replace the memorial which has been in situ for possibly over 30 years and give families the chance to visit and mourn within the existing tranquillity of the memorial area.

London Borough of Lambeth Stillborn Infant Memorial Move 30/01/2020 Page 2 of 6

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The overall view of the Garden of Memory can be seen here, the proposed area is to the right of the path:

London Borough of Lambeth Stillborn Infant Memorial Move 30/01/2020 Page 3 of 6

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The specific area proposed can be seen here, the arrow towards the preferred placement:

4.0 Proposed Design

The proposal is to replace the existing marble memorial with a similar design with some alterations. The new stone is suggested as light grey, honed granite with black cut and paint lettering. Granite is suggested to reduce weathering and maintenance, and the light grey is the closest colour option in this material to the white marble.

We are aware that families seek comfort and place items which we would hope to contain within the designated area by altering the design to include a small raised curved kerb area around the front of the stone.

The design that has been proposed initially can be see below, there remains an option to add two flower vases to the design to manage any fresh flowers that are placed – this is not visible:

London Borough of Lambeth Stillborn Infant Memorial Move 30/01/2020 Page 4 of 6

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London Borough of Lambeth Stillborn Infant Memorial Move 30/01/2020 Page 5 of 6

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5.0 Wording

The current wording is proposed for change, this has not been agreed to date. The Bereavement Service Manager is working on potential alternative inscriptions.

The current wording is as follows:

In Cherished Memory of Our Beloved Babies, Fleetingly Known but Never Forgotten.

The Diocese and the Assistant Director for Resident Services were involved in discussion regarding a Potential separate Book of Memory for infants should any families come forward. It was suggested that individual deceased infant names could be recorded in the Cemetery Book of Memory should families make direct contact.

6.0 Faculty and Engagement with Stakeholders

Contact has been sought with SANDS regarding the move, there has been some difficulty to speaking to someone about the agreement as this was some 30 years ago. Bereavement Services continue to make enquiries for their input.

Funeralcare who provided the original memorial have been contacted, as stated earlier – they have no current record of this and no further conversations have taken place.

A Faculty will need to be applied for by Bereavement Services, this would be best placed once the replacement wording has been agreed.

Although no record exists of any parents or visitors tending this grave, it is proposed that a notice be placed for 12 weeks – both in the cemetery noticeboards and staked to the grave.

The notice will advise of the Faculty application, the proposed move and invite contact with the office for any further discussion.

7.0 Next Steps

Once the wording has been agreed, the Faculty applied for and the notice period agreed – the work procured, average lead time for the stone would be 12 to 16 weeks from order to installation.

London Borough of Lambeth Stillborn Infant Memorial Move 30/01/2020 Page 6 of 6

Page 39 Agenda Item 7

Management Advisory Group February 2020

West Norwood Cemetery NLHF Project Public Engagement Update

From the start of Year 1 delivery in April 2019 to date:

 20 Activities;  381 Activity Attendees (nb: does not include some observational activities e.g. local exhibition);  31 Engagement Opportunities; and,  16 Volunteering Events.

Project social media channels continue to grow:

 576 Twitter Followers;  450 Instagram Followers; and,

 2,038 Weekly Average Visitor Count.

Participant feedback surveys are sent out after every activity and for 2020 Lambeth is looking to build in some form of feedback opportunity for partnership-led activities. The new Bird Walk and Well-being events recorded a higher number of first-time visitors to the cemetery, compared to the more established Bat Walk events, which see more return visitors. Observational demographic statistics show more diverse audiences at the annual Open Day and Bird Walks.

A new information leaflet is currently in development, which aims to help visitors learn more about the heritage of the cemetery and increase project engagement. Also under review is a suggestions box or similar, as another method of public engagement and sharing.

Volunteering opportunities are in planning for Spring/Summer/Autumn 2020 and a long-term model in need of further investigation and development with wider stakeholders. This page is intentionally left blank Page 41 Agenda Item 8

South Metropolitan (West Norwood) Cemetery Rules and Regulations

February 2020

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Contents

Introduction ...... 3 Interpretation of Terms ...... 4 Opening Times ...... 6 1. Management Regulations ...... 7 2. Burial Regulations ...... 10 3. Funeral Regulations ...... 16 4. Tribute Regulations ...... 17 5. Memorial Regulations ...... 18 6. Work in Cemetery ...... 24 7. Miscellaneous Regulations...... 25 8. Fees and Charges ...... 27 9. Grievance Procedure ...... 28

2

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INTRODUCTION

We aim to provide the highest standards within our Bereavement Services to meet the needs of the bereaved and all those who visit our cemeteries. It is therefore essential that Cemetery Rules and Regulations are in place to maintain the dignity, security and sanctity of our cemeteries, and to inform all Cemetery users of the reasonable requirements applicable to them to enable us to manage our services effectively. These Rules and Regulations include the statutory requirements contained within the Local Government Act 1972 and the Local Authorities’ Cemeteries Order 1977 and any other relevant legislation governing this service. We reserve the right to make any amendments, alterations or additions to the Cemetery Rules and Regulations as required, and to impose temporary restrictions as and when necessary. The Cemetery is known legally as the South Metropolitan Cemetery but is known colloquially as West Norwood Cemetery. In this document it will be referred to as West Norwood Cemetery. Everyone entering or using West Norwood Cemetery must abide by these Rules and Regulations at all times and the Bereavement Services Manager has full powers to exclude or remove anyone from the Cemetery as they see fit, without stating any reason. Lambeth Bereavement Services adopted the ICCM Charter for the Bereaved in July 2016. The Charter provides recognition of a Council’s commitment to minimum standards and continual improvements to the services provided for the bereaved. Lambeth holds Silver accreditation under the Charter for burials and is working towards Gold. These Rules and Regulations apply only to West Norwood Cemetery, Norwood Road, London SE27 9JU. All enquiries regarding West Norwood Cemetery should be directed to the Cemetery office at: West Norwood Cemetery Norwood Road London SE27 9JU Tel: 020 7926 7999 or 0207 926 4221 Email: [email protected]

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INTERPRETATION OF TERMS Throughout these Regulations the following words or terms shall have the meaning set out below. Where the context requires, words in the singular can denote the plural and vice versa:

“Bereavement Services Manager” means the person who has been delegated responsibility by the Council to manage the Cemetery and includes members of staff under their authority. “Body” means the body of a deceased person or their cremated remains brought into the Cemetery for burial. “Catacombs” means a subterranean place for the burial of the dead, consisting of galleries or passages with recesses excavated in their sides for tombs or coffins. “Cemetery” means the South Metropolitan Cemetery at West Norwood, which is owned and maintained by the Council. The Cemetery is generally referred to as West Norwood Cemetery. “Consecrated” means the greater area of the Cemetery subject to the Consecration of Churchyards Act 1867 and within which certain additional rules apply. The Consecrated part of the Cemetery is everywhere other than the Unconsecrated parts (see ‘Unconsecrated’ below). A map showing the Consecrated and Unconsecrated parts of the Cemetery is available for inspection at the Cemetery office. “Council” means Lambeth Borough Council. “Cremated Remains Area” means the area of the Cemetery set aside at Squares 44, 58 and 71 for the burial and commemoration of cremated remains. “Deed of Grant” means the document issued by the Council to a person who has purchased the Exclusive Right of Burial in a Grave. “Diocese” means the Diocese of Southwark, which holds and exercises powers in relation to the Consecrated area (the greater part) of the Cemetery. “Exclusive Right of Burial” means the exclusive right of burial in a Grave or Vault specified in a Deed of Grant. (This is sometimes referred to as EROB) “Executor” means a person or institution appointed by a testator to carry out the terms of their will. “Faculty” means a license from the Diocese of Southwark for works on consecrated ground. The application for a Faculty is called a Petition. “Grave” means a burial place formed in the ground by excavation and without an internal wall of brickwork, stonework or any other constructed lining. “Grave Owner” means the person named in a Deed of Grant. “Grave Space” means the area allowed for the establishment of a Grave and in a position determined by the Council. “Green Form” means the statutory Certificate for Burial or Cremation, unless the coroner has already issued an Order for Burial or a Certificate for Cremation. “ICCM” means Institute of Cemetery & Cremation Management. “Memorial” means any Gravestone, monument, tablet, kerb set, plaque, statue, desk, vase, headstone, footstone, kerbstone, cremation Memorial or other form of Memorial or stone of any description or similar ornament.

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“Memorial Rights” means written authorised permission from the Council to erect and maintain a fixed Memorial for an agreed period of time. “NAMM” means the National Association of Memorial Masons “Notifiable Disease” is as per the Health Protection (Notification) Regulations 2010 and a list is provided online at: https://www.gov.uk/guidance/notifiable-diseases-and-causative-organisms-how- to-report “Plan” means the West Norwood Cemetery plan which is be held at the Cemetery office and can be viewed, without charge, during office hours. There are separate plans for the 129 individual designated Squares within the Cemetery. “Square” means a section of the Cemetery. There are 129 squares in total. “Unconsecrated Area” means those parts of the Cemetery not subject to Consecration. Approximately a quarter of the Cemetery is not consecrated and can be found at Squares 8 (part), 9- 12, 13 (part), 24 (part), 25-27, 28 (part), 29 (part), 37 (part), 38-42, 43 (part), 51 (part), 52-55, parts of 56 & 57, parts of 66-69, 81 (part) and parts of 115 & 119. A map showing the Consecrated and Unconsecrated parts of the Cemetery is available for inspection at the Cemetery office. “Vault” means an underground burial place with an internal wall of brickwork and a concrete base which is a single chamber; or is divided into separate chambers each of which is sealed in an approved manner after each interment, and the vault sealed with top covers. “Working Days” means any day excluding a Saturday, a Sunday, Christmas Day, Good Friday, or any day which is a bank holiday under the Banking and Financial Dealings Act 1971.

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OPENING TIMES

Cemetery office (within the Cemetery, Norwood Road, SE27 9JU) Monday to Friday 8.00am to 4.00pm (closed 12:30-13:30 and on Public Holidays)

Cemetery gates 1 April – 31 October Monday – Friday: opened at 8.00am and locked at 6.00pm Weekends: opened at 10.00am and locked at 4.00pm

1 November – 31 March Monday – Friday: opened at 8.00am and locked at 4.00pm Weekends: opened at 10.00am and locked at 4.00pm

Christmas Day: opened at 10.00am and locked at 2.30pm

The last time of entry is fifteen minutes before the advertised closing time. The Cemetery gates will be locked promptly, and any vehicles locked in may not be recoverable until the following morning.

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1. MANAGEMENT REGULATIONS

Conduct in Cemetery Grounds 1.1 The Cemetery, which is recognised nationally and internationally as being of great architectural, cultural and historic importance, is provided as a tranquil area so that visitors can reflect and remember their loved ones. The Council requires that visitors act accordingly and respect the needs of others.

1.2 Article 18 of The Local Authorities’ Cemeteries Order 1977 (as amended) provides that no person shall: a) wilfully create any disturbance in a Cemetery b) commit any nuisance in a Cemetery c) wilfully interfere with any burial taking place in a Cemetery d) wilfully interfere with any Grave or Vault, any tombstone or other Memorial, or any flowers or plants on any such matter e) play at any game or sport in a Cemetery f) enter or remain in a Cemetery at any hour when it is closed to the public unless they are an officer or servant of the Council or are authorised by or on behalf of the Council.

1.3 Any person who contravenes any prohibition detailed above or any prohibition specified in Article 19 of the above-mentioned Order shall be liable on summary conviction to a fine not exceeding £100 and in the case of a continuing offence to a fine not exceeding £10 for each day during which the offence continues after conviction. 1.4 All persons entering the Cemetery will be subject to the order and control of the Bereavement Services Manager. Any persons who infringe these Rules and Regulations may be removed from the Cemetery. 1.5 The Cemetery is also subject to a Scheme of Management approved by the Chancellor of the Diocese of Southwark. Further rules apply, which are incorporated in these Regulations, and a copy of the Scheme may be inspected at the Cemetery office. 1.6 Children under twelve years of age are to be kept under the supervision of an adult at all times. 1.7 Visitors must keep to the main roads and footpaths at all times, except to the extent necessary in order to visit or tend to a Grave. 1.8 Visitors must conduct themselves in a quiet, orderly manner at all times. 1.9 No-one shall climb on or over any Memorial, boundary wall, fence, gate or tree. 1.10 No dogs are permitted in the Cemetery except assistance dogs. 1.11 Assistance dog owners must ensure that they bag and remove any fouling by their dog and place it into a rubbish bin. 1.12 The consumption of alcohol and non-prescription drugs within the Cemetery is prohibited.

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Vehicles 1.13 All vehicles (motorised or not) are subject to the control and direction of the Bereavement Services Manager at all times when in the Cemetery. 1.14 The speed limit within the Cemetery is ten miles per hour, pedestrians retain priority. 1.15 The Council reserves the right to forbid the entry of any vehicle into the Cemetery. 1.16 Vehicles in excess of 4 metres by 3.7 metres may only enter the Cemetery with the permission of the Bereavement Services Manager. This is intended to protect the listed Tite Arch and the surfaces of the roadways. Certain heavier vehicles, if authorised, might be required to enter and leave via the secondary entrance opposite St Luke’s, known as Church Road. 1.17 Vehicles permitted to enter the Cemetery must not be parked anywhere other than designated parking areas or parked fully on roadways and must ensure that vehicular or pedestrian access is not impeded. 1.18 The Council accepts no liability for any loss from or damage to any vehicle whilst it is within the Cemetery. 1.19 The Bereavement Services Manager may require the immediate removal of any vehicle from the Cemetery at any time. 1.20 Vehicles must not be driven in any part of the Cemetery other than roadways and parking areas. 1.21 Access for vehicles is only allowed for the purpose of visiting the Cemetery, attending a funeral or working within the Cemetery. Other vehicles can only park within the Cemetery if they hold a valid parking permit and have paid the appropriate fee. 1.22 Bicycles, motorised scooters and motorcycles are permitted as transport to a funeral or for visiting a Grave only. All cyclists and motorcyclists must adhere to the speed limit and be considerate of other Cemetery users. 1.23 Skateboards and Segways and their use are not permitted in the Cemetery. 1.24 The Bereavement Services Manager reserves the right to inspect any vehicle leaving the Cemetery where there is reasonable suspicion that it contains items stolen from the Cemetery.

Right of Passage 1.24 The Council reserves to itself and its employees, servants and agents the right of passage over any Grave for any purpose connected with the maintenance and management of the Cemetery; and to remove any Memorial from an adjoining Grave to facilitate an interment if this should be necessary. In the event of such action being necessary the cost of such works shall be borne by the person arranging the interment.

Gratuities 1.26 No employee of the Council is allowed to solicit or receive any gratuity or payment for any work in connection with any Grave, Grave Space, Vault or Memorial.

Sale of Goods and Soliciting Orders 1.27 Unless expressly authorised to do so by the Bereavement Services Manager no person shall:

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a) sell or offer or expose for sale within the Cemetery any goods, plants or articles; or b) solicit within the Cemetery for the installation or repair of Memorials or for any work connected with Graves or Vaults.

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2. BURIAL REGULATIONS

2.1 No burial shall take place, no cremated human remains shall be buried or scattered, and no Memorial or additional inscription shall be placed in the Cemetery, without the permission of the Bereavement Services Manager.

Burial Plot Plans 2.2 Plans for the Squares within the Cemetery are held at the Cemetery office and can be viewed during office opening times.

Exclusive Rights of Burial 2.3 There is no unused space for new Graves in the Cemetery. The Council will only offer new burial space in Graves that are to be reused. Please refer to the separate Grave Reuse Policy and Procedure document for full details. The rights, as described in paragraphs 2.5-2.7 below will continue to apply for reused Graves although, in certain instances, the Memorial relating to earlier burials will remain over the Grave. The purchaser will be expected to adopt the existing Memorial and have continuing responsibility for its repair and maintenance. As appropriate, arrangements will be made, by agreement with the purchaser, for the incorporation of new inscriptions. 2.4 The Council reserves the right to reserve any portion of burial ground as it sees fit. 2.5 On the purchase of the Exclusive Right of Burial in a Grave, a Deed of Grant shall be issued to the person on whose behalf the Exclusive Right of Burial is purchased. This person shall be registered in the records held by the Council as the Grave Owner. 2.6 When a Grave is purchased the named Grave Owner will obtain the Exclusive Right of Burial in that Grave. This gives the Grave Owner(s) the right, during the period of tenure purchased, to: a) Be buried in that Grave if space is available. b) Authorise burials in that Grave, where space is available c) Authorise the burial in, or scattering of cremated remains over, that Grave. Grave Owners should note that either of these actions may mean that an exhumation licence is required to re-open the Grave for any purpose. As such Grave Owners are advised to inter ashes within the Grave in a suitably robust container. d) Place a Memorial on that Grave of authorised design, with or without inscription, subject to these Rules and Regulations and to the approval by the Council following the application for a Memorial Permit. 2.7 Purchase of the Exclusive Right of Burial and subsequent issue of a Deed of Grant does not transfer ownership of any land. The Deed of Grant gives the Grave Owner the legal right of burial in that Grave (subject to space being available) for the period of time for which the Right is purchased. 2.8 All current cremated remains Graves for lease are offered in the Consecrated area.

Alterations to Arrangements 2.9 Once a booking for a burial has been made, no alteration of any details will be allowed unless 10

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notice is given in writing to the Bereavement Services Manager at least two Working Days before the time booked for the funeral. 2.10 Any alteration or cancellation notified less than two Working Days before the service is to take place will result in the appropriate fee being levied. 2.11 Any orders or instructions given by telephone are placed at the sole risk of the applicant and must be confirmed via email or in writing within one Working Day of the call. 2.12 The Council shall not be responsible for any misunderstandings or errors which may arise unless the instructions are confirmed in writing in accordance with clause 2.11 above.

Certification 2.13 No burial will be permitted without production of the certificate for burial (green certificate) and a statutory declaration certificate signed by a funeral director or other person responsible for the arrangements of the person to be buried; or the Coroner’s certificate where an inquest has been opened. The appropriate document(s) must be submitted to the Bereavement Services Manager prior to a burial taking place. 2.14 The Council reserves the right to refuse burial to individuals who had a Notifiable Disease at the time of death. The Bereavement Services Manager must be informed of any persons who had died from a Notifiable Disease prior to funeral arrangements being made.

Documents of Title for Burial 2.15 No Grave or Vault, to which the Exclusive Right of Burial has been granted, shall be opened or re-opened without the production of the Deed of Grant and/or the written consent of the Grave Owner(s).

Transfer of Burial Rights 2.16 Any transfer of the Exclusive Right of Burial shall not be deemed valid unless such a transfer has been registered at the Cemetery office (an appointment may need to be made to register such a transfer). 2.17 Where the current Grave Owner is alive and wishes to transfer ownership to another person or persons, a Form of Assignment must be completed. 2.18 Transfer of Exclusive Right of Burial for a specific Grave may take place where the registered Grave Owner is deceased, by submitting the following to the Cemetery office: a) Letters of Administration b) Proof of a named Executor who may then decide on ownership c) Completion of a Statutory Declaration. Possession of a Deed of Grant does not necessarily give ownership of the Exclusive Right of Burial. When a Grave Owner is deceased, the Council’s Transfer of Burial Rights process will need to be carried out to establish a new “legal” Grave Owner. 2.19 All Graves and Vaults shall be opened and back-filled by Cemetery staff only. No Grave or Vault shall be opened beyond a depth of seven feet except by special permission. Ground conditions may prevent any specific depth being attained. No coffin shall be buried in a Grave unless separated from any other coffin already in the Grave by means of a layer of earth not less than six inches in thickness. 11

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Coffins 2.20 A Body will not be accepted for burial unless it is enclosed within a coffin that complies with the current industry standard. 2.21 Interference of any description with a coffin or its fastenings, whether before or after the committal, is not permitted within the Cemetery. 2.22 Cardboard, willow and homemade coffins will not be accepted for burial unless authorised in writing in advance by the Bereavement Services Manager. 2.23 Only coffins of wood or other perishable material shall be used in an earthen Grave. 2.24 All coffins for burial must bear a nameplate or other suitable form of identification which must contain the name of the deceased and the dates precisely as recorded on the Certificate for Burial. 2.25 The nameplate must be witnessed by the Bereavement Services Manager before the coffin is permitted to be removed from the hearse. Any discrepancies may result in the funeral being postponed until the matter can be clarified. 2.26 It is the responsibility of the funeral director or other persons conducting the funeral to ensure that enough people are available to transfer the coffin to the Graveside and lower it into the Grave. 2.27 Coffins may be opened for viewing in the chapel with prior notice to the office. 2.28 The person arranging the burial is responsible for the provision of the correct coffin or casket measurements. In the event of a Grave being excavated to the wrong size due to incorrect coffin measurements being provided then the Bereavement Services Manager will need to review the situation. If it is possible to provide burial space within a larger Grave, then this will be facilitated, and the additional fee for a larger coffin will need to be paid. It may be necessary to relocate the burial to a more suitable part of the Cemetery. 2.29 Except as provided for below, all bodies are to be brought into the Cemetery in separate coffins. The only exceptions to this are: a) When a mother with child dies in childbirth and the child also dies, both the mother and child may be buried in the same coffin. b) When twins or other multiple births die in childbirth, the babies may be placed in the same coffin. c) With advance authorisation in writing from the Bereavement Services Manager.

Unpaid fees 2.30 No Grave or Vault will be re-opened in respect of which any costs, fees or charges remain unpaid.

Grave Maintenance 2.31 Any Grave in respect of which the Exclusive Right of Burial has been purchased shall be maintained by the Grave Owner. This includes but is not limited to the repair of Memorials, keeping the Grave area free of weeds, and ensuring that any plants, flowers, shrubs or trees are pruned, lopped or cut back as and when required. Memorials in the Consecrated area may require a Faculty for certain types of repair. Enquire at the Cemetery office for more details.

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2.32 In the event that the Grave Owner fails to maintain the Grave as set out in Clause 2.33 above, the Council may carry out such work as it thinks fit. 2.33 Any costs incurred by the Council in exercising its powers under Clause 2.34 above shall be recovered from the Grave Owner. 2.34 The Council reserves the right to prune or remove from any Grave plants, shrubs, trees, cut flowers, artificial flowers or foliage of any sort which, in the opinion of the Bereavement Services Manager, have become unsightly, overgrown or detrimental to any adjoining Grave. 2.35 The placing of stone chippings is only permitted if enclosed within full kerb sets. 2.36 Wilted flowers, wreaths, shrubs, weeds or other items removed from a Grave must be deposited in the bins provided on site. 2.37 Cemetery staff will clear away and dispose of any wilted flowers which have not been removed from a Grave by the Grave Owner or other persons tending the Grave. 2.38 No soil is to be deposited in any bin. 2.39 Any items considered by the Bereavement Services Manager to present a hazard or danger will be immediately removed without notice and stored for collection for a period of one month. After this time they will be disposed of. 2.40 Christmas wreaths will be removed by the Cemetery staff at the end of January. 2.41 Permanent Grave mounds are not permitted and will be cleared or levelled by Cemetery staff. 2.42 Grave Owners or anyone else tending a Grave are not permitted to use any herbicide or pesticide within the Cemetery.

Traditional Kerb Set Sections 2.43 With the introduction of these revised Rules and Regulations, most of West Norwood Cemetery has been re-designated for traditional kerb set Memorials. Which areas are not / wording of Scheme? Change to whole Cemetery subject to space on the ground – go through scheme and add in highly polished surface. To discuss with Diocese 2.44 Immediately after a burial has taken place, the Cemetery staff will replace the soil and a temporary soil mound will be formed, topped up and maintained as necessary for a period of twelve months. This is to allow for any soil settlement. 2.45 When the mound has been formed, the Cemetery staff and/or funeral directors will sensitively place all the floral tributes on and around the mound. A temporary wooden Grave marker with the name of the deceased and the Grave number can be organised and placed at the top of the Grave. The Grave marker may remain for twelve months only. 2.46 After twelve months the Grave will be topped up as necessary, prior to installation of the final Memorial. 2.47 If, during the twelve month period, the Grave Owner has any concerns regarding the level of the soil, they should contact the Cemetery office and an instruction will be issued to top up as necessary. 2.48 Grave Owners with established Graves in the areas designated for traditional kerb set Memorials are invited to apply for full kerb sets to replace any established garden or homemade kerb sets.

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Chippings 2.49 Any type of natural stone chipping is allowed, including but not limited to: slate, limestone, Cotswold stone or marble. These must be enclosed in a traditional kerb surround. 2.50 Coloured glass chippings are not permitted. 2.51 Any glass chippings placed on a Grave will be removed by the Council and replaced with a material of the Council’s choosing. The costs of carrying out this work will be recovered from the Grave Owner.

Grave Planting 2.52 The Council encourages the sowing of wildflower seed mixes or the planting of nectar-rich perennials to benefit wildlife. 2.53 The Council also encourages the planting of bedding plants, bulbs, small patio roses or similar. Any such plants must have non-invasive root systems. 2.54 No plant should exceed two feet in height when fully grown. 2.55 The Council reserves the right to prune or remove any plant that does not comply with these requirements. The costs of carrying out such work will be recovered from the Grave Owner.

Cremated Remains Area 2.56 The Cremated Remains Area is a part of the Cemetery at Squares 44, 58 and 71. 2.57 The type of Memorial permitted in the area differs from the rest of the Consecrated area. The area is Consecrated, but certain size restrictions are applicable in this area. 2.58 The maximum Memorial height permitted is 18’’, foundation width 24’’ x 24’’ and base plate dimensions must not exceed 24’’ x 24’’ x 2’’. 2.59 Specific items are not permitted. These are gold leaf, abbreviated terms such as ‘Mum’, ‘Dad’ ‘Grandad’ etc., specific shaped stones, e.g. heart, teddy bear etc., or any inscription which could be deemed as a message from the living relatives to the deceased.

Greek Necropolis 2.60 The Greek Necropolis is an enclosed area of approximately one acre at Squares 27-29 and 41- 43. 2.61 The area was acquired in stages from 1842 and was under the overall jurisdiction of The Trustees of The Greek Cathedral Cemetery Enclosures Trust Fund until 2019 when control reverted to Lambeth Council. Burials and Memorial regulations have always been in accord with those prevailing for the South Metropolitan Cemetery Company Limited and after 1965, Lambeth Council. 2.62 The area is full and contains no space for new burials. Existing Grave owners may exercise rights for further burials where space exists within the Grave.

St Mary-at-Hill Section 2.63 The St Mary-at-Hill Section at Square 19 was acquired by the City of London Parish of St Mary- at-Hill for the purpose of the reburial of remains cleared from their churchyard. 14

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2.64 The section was acquired in 1846 and remains under the jurisdiction of the Rector and Churchwardens of the Parish of St Mary-at-Hill. The section was originally enclosed by a wall, railings and gates which were unlawfully demolished by Lambeth Council during the 1980s. Lambeth Council has acknowledged the unlawful demolition and informally undertaken to reconstruct in replica. However, six Graves were inserted illegally by Lambeth Council along the frontage to the St Mary-at-Hill Path. 2.65 No burials may take place without the consent of the Rector and Churchwardens of the Parish.

Catacombs 2.66 The Catacombs are underground burial chambers, constructed under the now demolished Episcopalian Chapel at Squares 38 and 52. There is no regular public access. 2.67 Separate regulations apply to the placing of a coffin in the Catacombs. The Cemetery Office will provide a copy on request.

Removal of Remains 2.68 No coffin or human remains (including cremated remains) may be removed after burial except with the licence of the Secretary of State or, where the burial is in consecrated ground, under a Faculty issued by the Consistory Court. 2.69 An exhumation once licensed, must be arranged directly with the Bereavement Services Manager.

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3. FUNERAL REGULATIONS

3.1 The Cemetery Office must be informed at least two Working Days before the service is due when it is anticipated that there will be a large attendance at a funeral, so that we can make arrangements to marshal parking and to ensure the service is not disrupted or compromised. 3.2 In the event that a funeral party is running late the Bereavement Services Manager must be notified by phone as soon as reasonably practicable. Any failures to attend a funeral promptly may result in additional fees or charges becoming payable, e.g. where the late attendance causes the Council to incur overtime costs.

Notice of Interment 3.3 Notice of interment must be given to the Bereavement Services Manager not less than two Working Days before the time when the interment is to take place. 3.4 Notice of interment must be given on the Council’s standard interment form, which must be completed in full. 3.5 Applications sent through the post are transmitted at the sender’s risk and the Council does not accept any responsibility should they be delayed or lost. Applications or instructions given by telephone will be received at the sole risk of the person making or giving them. All such applications must be confirmed in writing to the Council using the Interment form. 3.6 Interments to be held at short notice to meet religious requirements may be arranged at the discretion of the Bereavement Services Manager. 3.7 A Registrar’s Certificate of Death, Coroner’s Order for Burial or Certificate of Disposal of Ashes must be given to the officiating officer at the Cemetery at the time of interment. In the case of a stillborn child a Doctor’s Certificate will be accepted in place of a Registrar’s Certificate. 3.8 In the event of an interment being postponed or cancelled with less than one Working Days’ notice, the late cancellation fee becomes payable.

Documentation 3.9 All Notices of Interment and any other necessary forms (green certificate or Coroners Order for Burial) must be received at the Cemetery Office by not later than: a) two Working Days before burial in a Grave b) five Working Days before interment in a Vault, or c) at such other time as may be required by the Bereavement Services Manager. 3.10 Unless otherwise authorised by the Bereavement Services Manager, burials shall only take place between 9am and 2pm. 3.11 Burials or cremations will take place on Working Days unless a Saturday or Sunday service has been approved by the Bereavement Services Manager. Services taking place on a Saturday or Sunday will be at an enhanced rate and the applicant informed of that at the time. 3.12 No funeral will take place on a public holiday except in the case of a mass fatality or other major incident. 3.13 The time stated on any documentation for a funeral shall be the time at which the procession is to arrive at the Cemetery or, if booked, the Cemetery chapel.

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4. TRIBUTE REGULATIONS

4.1 Following burial, floral tributes must be carefully placed on or around a Grave by the funeral director or mourners under the direction of Cemetery staff. 4.2 Anything attributed to the deceased, including fresh floral arrangements, left within the Cemetery is done so at the risk of the persons placing them there. The Council accepts no liability for the removal or disappearance of any items. 4.3 Any articles that stray from Graves will be disposed of. 4.4 The Council reserves the right to remove any neglected, unsightly, broken, dilapidated, dangerous or unsafe articles or materials from any Grave, or any article or material considered by the Bereavement Services Manager to be a nuisance, detrimental to the appearance of good order in the Cemetery, or in breach of Lambeth Council’s environmental standards, without notice. This includes solar lights and other forms of lighting, candles, candle holders, plastic or silk flowers, pinwheels, lighters and matches. This list is not exhaustive. 4.5 Glass pots, jars, bottles, vases or tins and other such articles used to contain plants or flowers, are not permitted in the Cemetery and should they be found, they will be removed without notice. 4.6 Floral tributes placed on a Grave immediately following a burial will be left in situ for 14 days and then removed. If they are placed in a container, the container may also be disposed of. The Council needs to maintain the grounds and items extending beyond a Grave Space will be moved fully onto the Grave or removed and stored for collection for a period of one month. After this they will be disposed of. 4.7 Trees or shrubs must not be used to support or hang any items. Items found in breach of this provision will be immediately removed once identified and stored for collection for a period of one month. After this they will be disposed of. 4.8 No form of personalisation will be permitted in or around the Grave, including but not limited to planting shrubs or placing seating around the perimeter.

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5. MEMORIAL REGULATIONS

5.1 Due to the Council’s responsibility for the safety of Memorials, the planting of any large shrub, tree, or conifer is not permitted as, over time, the roots could eventually undermine the foundation of a Memorial thereby affecting its stability. If these are planted, the Council reserves the right to remove such plants without notice. 5.2 Memorials will be permitted to remain on the Grave for the duration of the Memorial Rights period granted. Memorial Rights are granted for a duration of 25 years from the date of the erection of the Memorial. It is possible to acquire rights for a further 25 years at the time of expiry and enquiry should be made at the Cemetery office. 5.3 Memorial installation works must be carried out in accordance with BS8415 or higher (or any subsequent standard that may be approved at the time of installation) and any Industry Standard or Code of Working Practice that complies and conforms with BS8415 or higher (or any subsequent standard that may be approved at the time of installation). 5.4 Only BRAMM (British Register of Accredited Memorial Masons) or NAMM (National Association of Memorial Masons) registered Memorial masons will be allowed to carry out work in the Cemetery. 5.5 To ensure high standards of Memorial installation are maintained, all new Memorials are tested approximately two months after the date of installation. If any problems are identified, the Memorial mason will be contacted and will be required to carry out any necessary repairs. 5.6 No Memorial shall be altered or interfered with once erected in the Cemetery according to the design submitted nor shall any additional inscription be added. At the discretion of the Bereavement Services Manager, any Memorial not conforming to the approved design submitted will be removed and the cost recovered from the Grave Owner. An additional Memorial permit application must be made for any new inscription to a Memorial. 5.7 A Memorial is the sole responsibility of the Grave Owner. The Council shall not be responsible for any damage, breakage or theft caused by third parties. This includes any personal items or plants placed on the Grave. 5.8 Following an interment, no Memorial can be installed until the ground has settled sufficiently. This will be between six and twelve months from the date of burial. The Bereavement Services Manager will determine when a site is ready for a Memorial to be installed. 5.9 No works to a Memorial or other structure shall be permitted within the Cemetery or at its entrance without the permission of the Bereavement Services Manager. All materials, Memorials, Vaults and such like items shall be conveyed into the Cemetery along the main roads or footpaths, by or in such a manner as the Bereavement Services Manager may direct. 5.10 Temporary wooden crosses will be permitted to remain on a Grave for a period of 12 months from the date of interment. Any such crosses found after this time will be removed by the Council. 5.11 Memorials must be kept in good order and repair to the satisfaction of the Council and at the expense of the Grave Owner. Grave Owners are liable for any damage or injury caused by the failure, collapse or toppling of their Memorial. 5.12 The Council will undertake regular safety assessments of Memorials to determine necessary health and safety or repair works.

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5.13 Where repairs are required by Clause 5.13 above the Council shall give written notice to the Grave Owner setting out what needs to be undertaken and the time limit by which any such works are to be commenced and completed. 5.14 If any repairs are not commenced and completed within the time specified in any such notice served pursuant to Clause 5.14 above or within any period of extension that may have been agreed in writing by the Council, the Council may cause the same to be repaired, or the Memorial to be removed. The Grave Owner will be liable for any costs incurred. 5.15 If the name and address of the Grave Owner cannot be ascertained upon reasonable enquiry the notice required by this regulation may be given by posting the same upon the Grave Space in question and shall be deemed to have been served six weeks after being first posted thereon. 5.16 The type and size of a Memorial will depend on the sections of the Cemetery and may alter from time to time. All information relating to the types and sizes available can be obtained from the Cemetery office. 5.17 In the event of a Grave being re-opened for an additional burial, the Memorial must be removed before Grave-digging operations can commence. The applicant or Grave Owner is responsible for all related costs. The Memorial must be removed at least two Working Days before the funeral, or by such other time as the Bereavement Services Manager may direct. 5.18 Applications may be considered for a vase or a tablet on a Grave where there is limited space for further inscriptions. This will be reviewed on a case by case basis. 5.19 From time to time to facilitate a burial on a Grave nearby, a Memorial may be temporarily removed or moved to one side to allow the burial to take place. 5.20 The Council may remove, re-fix or make safe any Memorial for any reason. 5.21 The Council will not be responsible for any damage to a Grave occasioned by storm, wind, heavy rain, lightening, subsidence or any other similar cause. This includes any Memorial, tablet, stone, tree, shrub or any item placed on the Grave. This also applies to any unauthorised items on the Grave.

Applying for Memorials 5.22 All applications for Memorial works must be made on the Council’s standard Memorial permit form. The application must be signed by the Grave Owner. 5.23 The form must also be signed by the approved Memorial mason and submitted to the Bereavement Services Manager for approval. The form includes a requirement to provide an illustration of the Memorial and full dimensions. 5.24 No work will be permitted to commence on site unless a Memorial permit has been issued. 5.25 All work carried out must comply with and conform to the Memorial permit. Any failure to do so must be corrected immediately by the Memorial mason. If it is not, Cemetery staff will arrange removal of the Memorial and all costs will be charged to the Grave Owner. 5.26 Memorial masons must produce the Memorial permit to the Cemetery office prior to commencing any installation work. Failure to do so may result in revocation of the permit. 5.27 The Council reserves the right to revoke any Memorial permit upon reasonable notice in writing. 5.28 The Bereavement Services Manager reserves the right to remove anything installed without written consent or which varies from a written consent and to charge for the cost of removal. 19

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Inscriptions 5.29 It is the responsibility of applicants for any form of Memorial inscription to ensure that there is no infringement of any copyright. No responsibility is accepted by the Council in the event of any such infringement. 5.30 Any proposed inscription must be submitted to the Bereavement Services Manager by the Memorial mason on the Memorial permit application form. Where an inscription is proposed in any language other than English, an English translation must also be submitted. 5.31 The Bereavement Services Manager reserves the right to refuse any inscription. 5.32 The inscription contained on the Memorial to be installed must accord precisely with the inscription submitted in the proposal. In the event of any discrepancy the Council reserves the right to take action as described at paragraph 5.27 above. 5.33 When creating inscriptions for Memorials in the Consecrated area, the following guidance might assist with the choice of wording and other details:  a Memorial is a statement of record about the deceased  the full name of the deceased should be included  any alternative name or nickname should be within inverted commas or brackets  dates of birth and death  the use of ‘age ... years’ should be avoided  the terms ‘Dad’ and ‘Mum’ or similar should be avoided  any epitaph should be apt and fitting; and messages should be avoided. The formal guidance of the Diocese of Southwark in the Churchyards Regulations (as modified) can be provided on request at the Cemetery office.

Installation of Memorials 5.34 Memorials may only be erected on Graves for which the Exclusive Right of Burial has been purchased. On the completion of the installation, a Deed of Grant for the Memorial Rights shall be issued to the person by whom or on whose behalf such right is purchased, and such person shall be registered in the books of the Council as the owner of the right. The Deed of Grant must be carefully preserved by the owner of the Memorial as this will be required for any new works, or for renewal of the Memorial Rights. The Memorial Rights shall be granted for a period not exceeding 25 years in the first instance, at the expiration of which the Memorial must pass a safety and stability inspection to allow the period of the grant to be extended for either a further five or ten year period on payment of the appropriate fee. If the Memorial Rights are not extended, they will expire and the Council reserves the right to remove the Memorial at any time without the provision of further notice.

Memorials on Traditional Kerb Set Sections 5.35 One of the following Memorial options must be agreed with Cemetery staff when the funeral is arranged: a) A headstone and full kerb sets with a cover slab, stone chippings or soil for planting. Wide flexibility is allowed in terms of style and colour, but the kerb sets must cover the full Grave area (usually six feet by three feet). b) A headstone and simple six feet by three feet pre-cast kerb set, installed by Cemetery 20

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staff. This can be filled with topsoil for planting, or stone chippings. The Council offers a service to either fill the kerb set with soil and plant lavender, or to fill it with chippings. c) A headstone and the plot levelled with topsoil and sown with grass seed or a wildflower mix. Kerb sets can be applied for and installed at a later date if desired. The Council offers a service to sow the grass or wildflower seed.

5.36 Due to the size and weight of a kerb set and the need to ensure the stability of the ground supporting it, no kerb set can be installed before twelve months after the date of the burial.

Power to Regulate Position of Memorials 5.37 The Council reserves the right to require any Memorial to be installed in any position on a Grave as it thinks fit.

Dimensions of Memorials 5.38 Kerb sets must not exceed one foot in height or six and a half feet in length. Memorials shall not exceed five feet in height (including any base) above ground level, or two and a half feet in width, unless authorised in writing by the Bereavement Services Manager. 5.39 All monuments and headstones must be three inches in thickness and all kerbstones must have a cross section size of not less than six inches by three inches except for a child’s Grave where the kerbstones must have a cross section of not less than five inches by two inches.

Memorial Materials 5.40 All Memorials must be made of natural granite, marble or quarried stone (but not Bath, Caen, Clipsham or soft sandstone) or of such other material capable of withstanding continuous exposure to the weather as the Council may approve. 5.41 The Council may reject any Memorial made of any materials which, in the opinion of the Bereavement Services Manager, are unsuitable or incongruous with their surroundings.

Vases 5.42 All vases, ornaments, figures or additions to Memorials must be fixed so that no portion projects beyond the inside edge of the kerbing. Vases must not exceed ten inches in height.

Pavings, Chippings and Fencing 5.43 Paving, rockwork or chippings are not allowed unless enclosed by kerbing. 5.44 Wooden or plastic edging, or any other garden-style fencing or edging is not permitted and will be removed without notice by Cemetery staff.

Marking of Memorials 5.45 All Memorials must bear the square and number of the Grave in clear, legible lettering not less than three-quarters of an inch in height in a conspicuous position.

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5.46 The Council reserves the right to place its mark or reference on any Memorial to that Grave. Such mark shall not be removed except by or upon order of the Bereavement Services Manager. 5.47 The name only of the mason may be inscribed on any Memorial and the lettering must not exceed three-quarters of an inch in height. 5.48 There are Commonwealth War Grave markers at various locations throughout the Cemetery. It is an offence to move, remove, or re-level any Commonwealth War Grave Memorial maintained by the Commonwealth War Graves Commission, without first obtaining the Commission’s consent. Please note that this applies to all Commonwealth war Graves regardless of how they are commemorated, i.e. with a Commission headstone or private family Memorial. This also applies to any other structure, path or plant maintained by the Commission.

Foundations 5.49 Only foundations conforming to the NAMM code of working practice may be used and must be of such size as is necessary to carry the weight of the Memorial to the satisfaction of the Bereavement Services Manager.

Construction of Paved Memorials (where permitted) 5.50 All chippings and other materials shall be supported by a concrete slab conforming to the following requirements: a) a precast reinforced concrete slab at least two inches thick, or b) a slab of in situ reinforced concrete at least three inches thick.

Dowels and Cramps 5.51 All metal dowels and cramps shall be of smooth or threaded solid stainless steel, copper or galvanised iron and installed according to the NAMM code of working practice. Kerbs and posts must be set at ground level and must be properly dowelled and grooved for adequate drainage. Headstones must be securely dowelled to landings and properly fixed to any kerbs by means of a substantial cramp.

Fixing of Kerb Sets 5.52 All kerb sets must be installed and fixed according to the NAMM code of working practice.

Removal of Memorials 5.53 No monument shall be removed from the Cemetery except by special order from the Bereavement Services Manager. 5.54 Any application to remove a Memorial shall be signed by the Grave Owner and shall be submitted to the Bereavement Services Manager prior to such removal. 5.55 All necessary work to any Memorial so removed shall be executed and re-installation or replacement completed without delay and to the complete satisfaction of the Bereavement Services Manager. 22

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5.56 The Council reserves to itself and its employees, servants and agents the right to remove any Memorial from an adjoining Grave to facilitate an interment if this should be necessary. In the event of such action being necessary the cost of such works shall be borne by the person arranging the interment.

Internal and External Walls of Buildings 5.57 The placing of a Memorial on any building, wall or structure is strictly prohibited except in the allocated Memorial areas.

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6. WORK IN CEMETERY

General 6.1 All work shall proceed diligently and be completed with due dispatch from day to day (weather permitting) until completed, and without causing any disturbance or annoyance to any person or damage or interference with other Grave Spaces in the Cemetery or the monuments, Gravestones and tablets installed thereon; or the permit issued for the installation or placing of such Memorial, Gravestone or tablet will automatically become void.

Hours Permitted for Work 6.2 No operative or materials will be admitted into the Cemetery before 8am and operatives may not remain after 4.30pm (4pm from 30 November to 31 January). No operative or materials will be admitted within the Cemetery other than on Working Days unless authorised in writing by the Bereavement Services Manager. 6.3 Work under a Memorial permit may be executed only during the hours specified in this regulation.

Handcarts and Other Vehicles 6.4 No handcart, truck, barrow or other vehicle shall be allowed to remain within the Cemetery longer than reasonably necessary for loading or unloading. This regulation shall not prevent the use of a handcart or barrow as shall be reasonably necessary exclusively for monumental or masonry work or in connection with the planting of shrubs or flowers on Graves, but such handcarts or barrows shall not be allowed to remain in the Cemetery overnight nor during such time as they are not actually in use except with the permission of the Bereavement Services Manager. At no time shall any such handcart or barrow be drawn across any Grave and all precautions shall be taken to prevent any damage to any part of the Cemetery. All handcarts and barrows must have tyres of not less than four inches in width.

Hewing and Dressing of Stone 6.5 No hewing or dressing of stone shall take place in the Cemetery without the permission of the Bereavement Services Manager.

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7. MISCELLANEOUS REGULATIONS

Chapel Services 7.1 The time allowed for a service is thirty minutes. If an organist is required, this must be arranged by the funeral director or other person(s) arranging the funeral. If additional time is required, this must be booked at least two Working Days before the proposed burial. Additional charges will apply as per the current fees and charges schedule. 7.2 The chapel is available for viewings and other funerary arrangement with fees as set by the current price list.

Ministers 7.3 Ministers shall be appointed by the funeral director or other person(s) arranging the funeral.

Grave Depth Test 7.4 Grave depth tests may be carried out by the Council upon application by the Grave Owner. A fee will be payable.

Filming and Commercial Photography 7.5 Applications for filming and commercial photography must be made via Lambeth’s Film Office and the appropriate fee paid. The approval of the Bereavement Services Manager must be obtained before any commercial filming or photography takes place in the Cemetery. Filming of a funeral or burial is only permitted if it has been arranged by the family, or they have given consent. Lambeth staff would need to give their consent before being filmed. No other commercial filming of funerals is permitted.

Music 7.6 No music audible to other people in the Cemetery will be allowed within the boundary of the Cemetery without the authority of the Bereavement Services Manager, unless it forms part of a Memorial or funeral service.

Removal of Wreaths after Remembrance Day and other occasions 7.7 Wreaths placed around the Cross of Sacrifice and Screen Wall at the entrance to the Cemetery will be removed by 31 December. 7.8 Wreaths placed in commemoration of other events such as VE Day or specific battles will be removed after six weeks.

Scattering of Cremated Remains 7.9 The scattering of cremated remains is not permitted in any part of the Cemetery other than:  within or on top of an existing Grave with current Exclusive Rights of Burial (and this must be with the signature of the Grave Owner on an interment form or ashes 25

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instruction form)  in the Memorial Garden (by appointment)  on a designated scattering lawn (by appointment)

Temporary Hazard Warning 7.10 The Council reserves the right to erect (with or without notice) temporary hazard warning signs and barriers around any Grave that needs to be opened for a burial or where a Memorial presents, in the Council’s absolute discretion, an imminent risk to public safety.

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8. FEES AND CHARGES

8.1 Fees for Bereavement Services are reviewed annually and are payable for: a) Exclusive Rights of Burial b) An interment c) Scattering or retention of cremated remains d) Memorial permits e) Erection of a Memorial on a Grave – purchase and renewal of Memorial rights f) Chapel hire g) Exhumation h) Maintenance and planting on plots i) Grave depth checks j) Administrative work.

8.2 A schedule of fees is available on the Council’s website and upon request from the Cemetery office. 8.3 No extra charge will be made for additional burials in the same Grave at the same time on the same day. 8.4 Requests to place cremated remains in a coffin must be notified to the Cemetery office. A cremation certificate must be provided at least two Working Days in advance, in accordance with all other paperwork. 8.5 Burial fees for persons who were not residents of Lambeth or Wandsworth at the time of death are higher than fees for residents of these boroughs. 8.6 All fees due will be required at the point of booking a funeral or making an application for a Memorial or any other service and must be paid in advance – credit and debit cards are preferred although cash or cheques (Bankers Draft) are accepted.

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9. GRIEVANCE PROCEDURE

9.1 The Council has adopted the ICCM Charter for the Bereaved, which represents an ongoing commitment to improving the standards of the Cemetery service to the bereaved. The Charter defines the rights of every individual who experiences bereavement, recognises their needs and rights; and seeks to support the bereaved in the standards of the service we provide. 9.2 It is the right under the Charter of the Bereaved for any individual to complain in the event of any dissatisfaction or failure relating to their rights not being offered by the Council. Charter Rights can be obtained from the Cemetery office or from the ICCM website. 9.3 The Council also operates its own complaints procedure in respect of which an information leaflet is available upon request from the Cemetery office. Complaints can also be registered via the Council’s website at: www.lambeth.gov.uk.

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