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The Influence of Behavioural Psychology on Consumer Psychology and Marketing
This is a repository copy of The influence of behavioural psychology on consumer psychology and marketing. White Rose Research Online URL for this paper: http://eprints.whiterose.ac.uk/94148/ Version: Accepted Version Article: Wells, V.K. (2014) The influence of behavioural psychology on consumer psychology and marketing. Journal of Marketing Management, 30 (11-12). pp. 1119-1158. ISSN 0267-257X https://doi.org/10.1080/0267257X.2014.929161 Reuse Unless indicated otherwise, fulltext items are protected by copyright with all rights reserved. The copyright exception in section 29 of the Copyright, Designs and Patents Act 1988 allows the making of a single copy solely for the purpose of non-commercial research or private study within the limits of fair dealing. The publisher or other rights-holder may allow further reproduction and re-use of this version - refer to the White Rose Research Online record for this item. Where records identify the publisher as the copyright holder, users can verify any specific terms of use on the publisher’s website. Takedown If you consider content in White Rose Research Online to be in breach of UK law, please notify us by emailing [email protected] including the URL of the record and the reason for the withdrawal request. [email protected] https://eprints.whiterose.ac.uk/ Behavioural psychology, marketing and consumer behaviour: A literature review and future research agenda Victoria K. Wells Durham University Business School, Durham University, UK Contact Details: Dr Victoria Wells, Senior Lecturer in Marketing, Durham University Business School, Wolfson Building, Queens Campus, University Boulevard, Thornaby, Stockton on Tees, TS17 6BH t: +44 (0) 191 3345099, e: [email protected] Biography: Victoria Wells is Senior Lecturer in Marketing at Durham University Business School and Mid-Career Fellow at the Durham Energy Institute (DEI). -
Logical Fallacies Moorpark College Writing Center
Logical Fallacies Moorpark College Writing Center Ad hominem (Argument to the person): Attacking the person making the argument rather than the argument itself. We would take her position on child abuse more seriously if she weren’t so rude to the press. Ad populum appeal (appeal to the public): Draws on whatever people value such as nationality, religion, family. A vote for Joe Smith is a vote for the flag. Alleged certainty: Presents something as certain that is open to debate. Everyone knows that… Obviously, It is obvious that… Clearly, It is common knowledge that… Certainly, Ambiguity and equivocation: Statements that can be interpreted in more than one way. Q: Is she doing a good job? A: She is performing as expected. Appeal to fear: Uses scare tactics instead of legitimate evidence. Anyone who stages a protest against the government must be a terrorist; therefore, we must outlaw protests. Appeal to ignorance: Tries to make an incorrect argument based on the claim never having been proven false. Because no one has proven that food X does not cause cancer, we can assume that it is safe. Appeal to pity: Attempts to arouse sympathy rather than persuade with substantial evidence. He embezzled a million dollars, but his wife had just died and his child needed surgery. Begging the question/Circular Logic: Proof simply offers another version of the question itself. Wrestling is dangerous because it is unsafe. Card stacking: Ignores evidence from the one side while mounting evidence in favor of the other side. Users of hearty glue say that it works great! (What is missing: How many users? Great compared to what?) I should be allowed to go to the party because I did my math homework, I have a ride there and back, and it’s at my friend Jim’s house. -
Model of How Perspective Is Formed in the Mind
Model of how perspective is formed in the mind • Version 1.1 • Last update: 5/6/2007 Simple model of information processing, perception generation, and behavior Feedback can distort data from input Information channels Data Emotional Filter Cognitive Filter Input Constructed External Impact Analysis Channels Perspective information “How do I feel about it?” “What do I think about it? ” “How will it affect Sight Perceived Reality i.e. news, ETL Process ETL Process me?” Hearing environment, Take what feels good, Take what seems good, Touch Word View etc. reject the rest or flag reject the rest or flag Smell as undesirable. as undesirable. Taste Modeling of Results Action possible behaviors Motivation Impact on Behavior “What might I do?” Anticipation of Gain world around Or you “I do something” Options are constrained Fear of loss by emotional and cognitive filters i.e bounded by belief system Behavior Perspective feedback feedback World View Conditioning feedback Knowledge Emotional Response Information Information Experience Experience Filtered by perspective and emotional response conditioning which creates “perception” Data Data Data Data Data Data Data Data Data Newspapers Television Movies Radio Computers Inter-person conversations Educational and interactions Magazines Books Data sources system Internet Data comes from personal experience, and “information” sources. Note that media is designed to feed preconceived “information” directly into the consciousness of the populace. This bypasses most of the processing, gathering, manipulating and organizing of data and hijacks the knowledge of the receiver. In other words, the data is taken out of context or in a pre selected context. If the individual is not aware of this model and does not understand the process of gathering, manipulating and organizing data in a way that adds to the knowledge of the receiver, then the “information” upon which their “knowledge” is based can enter their consciousness without the individual being aware of it or what impact it has on their ability to think. -
Luna Lindsey Sample Chapters
Recovering Agency: Lifting the Veil of Mormon Mind Control by LUNA LINDSEY Recovering Agency: Lifting the Veil of Mormon Mind Control Copyright ©2013-2014 by Luna Flesher Lindsey Internal Graphics ©2014 by Luna Flesher Lindsey Cover Art ©2014 by Ana Cruz All rights reserved. This publication is protected under the US Copyright Act of 1976 and all other applicable international, federal, state and local laws. No part of this book may be used or reproduced in any manner whatsoever without written permission, except in the case of brief quotations embodied in critical articles, professional works, or reviews. www.lunalindsey.com ISBN-10: 1489595937 ISBN-13: 978-1489595935 First digital & print publication: July 2014 iv RECOVERING AGENCY Table of Contents FOREWORD' VIII' PART%1:%IN%THE%BEGINNING% ' IT'STARTED'IN'A'GARDEN…' 2' Free$Will$vs.$Determinism$ 3' Exit$Story$ 5' The$Illusion$of$Choice$ 9' WHAT'IS'MIND'CONTROL?' 13' What$is$a$Cult?$ 16' Myths$of$Cults$&$MinD$Control$ 17' ALL'IS'NOT'WELL'IN'ZION' 21' Is$Mormonism$A$DanGer$To$Society?$ 22' Why$ShoulD$We$Mourn$Or$Think$Our$Lot$Is$HarD?$ 26' Self<esteem' ' Square'Peg,'Round'Hole'Syndrome' ' Guilt'&'Shame' ' Depression,'Eating'Disorders,'&'Suicide' ' Codependency'&'Passive<Aggressive'Culture' ' Material'Loss' ' DON’T'JUST'GET'OVER'IT—RECOVER!' 36' Though$harD$to$you$this$journey$may$appear…$ 40' Born$UnDer$the$Covenant$ 41' We$Then$Are$Free$From$Toil$anD$Sorrow,$Too…$ 43' SLIPPERY'SOURCES' 45' Truth$Is$Eternal$$(And$Verifiable)$ 45' Truth$Is$Eternal$$(Depends$on$Who$You$Ask)$ 46' -
On Choice and the Law of Effect
2014, 27(4), 569-584 Stanley J. Weiss, Editor Special Issue Peer-reviewed On Choice and the Law of Effect J. E. R. Staddon Duke University, USA Cumulative records, which show individual responses in real time, are a natural but neglected starting point for understanding the dynamics of operant behavior. To understand the processes that underlie molar laws like matching, it is also helpful to look at choice behavior in situations such as concurrent random ratio that lack the stabilizing feedback intrinsic to concurrent variable-interval schedules. The paper identifies some basic, non-temporal properties of operant learning: Post-reinforcement pulses at the beginning of FI learning, regression, faster reversal learning after shorter periods, and choice distribution on identical random ratios at different absolute ratio values. These properties suggest that any operant-learning model must include silent responses, competing to become the active response, and response strengths that reflect more than immediate past history of reinforcement. The cumulative-effects model is one that satisfies these conditions. Two months before his engagement to his cousin Emma Wedgwood, Charles Darwin wrote copious notes listing the pros and cons of marriage. This is typical human choice behavior, though perhaps more conscious and systematic than most. No one would imagine that animals choose like this. But folk psychology often slips in unannounced. In his famous matching-law experiment, to make his procedure work Richard Herrnstein added what is called a changeover delay (COD): neither response could be rewarded for a second or two after each change from one response to the other. The reason was to prevent a third response: switching. -
PSYCO 282: Operant Conditioning Worksheet
PSYCO 282 Behaviour Modification Operant Conditioning Worksheet Operant Conditioning Examples For each example below, decide whether the situation describes positive reinforcement (PR), negative reinforcement (NR), positive punishment (PP), or negative punishment (NP). Note: the examples are randomly ordered, and there are not equal numbers of each form of operant conditioning. Question Set #1 ___ 1. Johnny puts his quarter in the vending machine and gets a piece of candy. ___ 2. I put on sunscreen to avoid a sunburn. ___ 3. You stick your hand in a flame and you get a painful burn. ___ 4. Bobby fights with his sister and does not get to watch TV that night. ___ 5. A child misbehaves and gets a spanking. ___ 6. You come to work late regularly and you get demoted. ___ 7. You take an aspirin to eliminate a headache. ___ 8. You walk the dog to avoid having dog poop in the house. ___ 9. Nathan tells a good joke and his friends all laugh. ___ 10. You climb on a railing of a balcony and fall. ___ 11. Julie stays out past her curfew and now does not get to use the car for a week. ___ 12. Robert goes to work every day and gets a paycheck. ___ 13. Sue wears a bike helmet to avoid a head injury. ___ 14. Tim thinks he is sneaky and tries to text in class. He is caught and given a long, boring book to read. ___ 15. Emma smokes in school and gets hall privileges taken away. ___ 16. -
Attitude and Behavior Change
MCAT-3200020 C06 November 19, 2015 11:6 CHAPTER 6 Attitude and Behavior Change Read This Chapter to Learn About ➤ Associative Learning ➤ Observational Learning ➤ Theories of Attitudes and Behavior Change ASSOCIATIVE LEARNING Associative learning is a specific type of learning. In this type of learning the individual learns to “associate” or pair a specific stimulus with a specific response based on the environment around him or her. This association is not necessarily a conscious process and can include involuntary learned responses (e.g., children in a classroom becoming restless at 2:55 p.m. on a Friday before the 3 p.m. bell). This category of learning includes classical conditioning and operant conditioning. Classical Conditioning Classical conditioning is one of the first associative learning methods that behavioral researchers understood. Classical conditioning has now been shown to occur across both psychological and physiological processes. Classical conditioning is a form of learning in which a response originally caused by one stimulus is also evoked by a second, unassociated stimulus. The Russian physiologist Ivan Pavlov and his dogs are most famously associated with this type of conditioning. Pavlov noticed that as the dogs’ dinnertime approached (unconditioned stimulus,orUCS), they began to 91 MCAT-3200020 C06 November 19, 2015 11:6 92 UNIT II: salivate (unconditioned response,orUCR). He found this unusual because the dogs Behavior had not eaten anything, so there was no physiological reason for the increased saliva- tion before the dinner was actually served. Pavlov then experimented with ringing a bell (neutral stimulus) before feeding his dogs. As a result, the dogs began to associate the (previously neutral) bell sound with food and would salivate upon hearing the bell. -
Thecultphenomenonhowgroup
Authors: Mike Kropveld Executive Director Info-Cult Marie-Andrée Pelland Doctoral Student in Criminology Université de Montréal Translated by: Natasha DeCruz Gwendolyn Schulman Linguistic Landscapes Cover Design by: Philippe Lamoureux This book was made possible through the financial support of the Ministère des Relations avec les citoyens et de l'Immigration. However, the opinions expressed herein are those of the authors. The translation from the French version (Le phénomène des sectes: L’étude du fonctionnement des groupes ©2003) into English was made possible through the financial support of Canadian Heritage. ©Info-Cult 2006 ISBN: 2-9808258-1-6 The Cult Phenomenon: How Groups Function ii Contents Contents ....................................................................................................................... ii Preface .......................................................................................................................viii Introduction ...................................................................................................................1 Chapter 1: History of Info-Cult.......................................................................................3 Cult Project................................................................................................................3 Description.............................................................................................................3 Cult Project’s objectives.........................................................................................4 -
Fallacies in Reasoning
FALLACIES IN REASONING FALLACIES IN REASONING OR WHAT SHOULD I AVOID? The strength of your arguments is determined by the use of reliable evidence, sound reasoning and adaptation to the audience. In the process of argumentation, mistakes sometimes occur. Some are deliberate in order to deceive the audience. That brings us to fallacies. I. Definition: errors in reasoning, appeal, or language use that renders a conclusion invalid. II. Fallacies In Reasoning: A. Hasty Generalization-jumping to conclusions based on too few instances or on atypical instances of particular phenomena. This happens by trying to squeeze too much from an argument than is actually warranted. B. Transfer- extend reasoning beyond what is logically possible. There are three different types of transfer: 1.) Fallacy of composition- occur when a claim asserts that what is true of a part is true of the whole. 2.) Fallacy of division- error from arguing that what is true of the whole will be true of the parts. 3.) Fallacy of refutation- also known as the Straw Man. It occurs when an arguer attempts to direct attention to the successful refutation of an argument that was never raised or to restate a strong argument in a way that makes it appear weaker. Called a Straw Man because it focuses on an issue that is easy to overturn. A form of deception. C. Irrelevant Arguments- (Non Sequiturs) an argument that is irrelevant to the issue or in which the claim does not follow from the proof offered. It does not follow. D. Circular Reasoning- (Begging the Question) supports claims with reasons identical to the claims themselves. -
Operant Conditioning
Psyc 390 – Psychology of Learning Operant Conditioning In CC, the focus is on the two stimuli. In Instrumental Conditioning, the focus is on Operant Conditioning the S and how it affects the response. In Operant co nditio ning, what fo llo ws the response is the most important. Psychology 390 That is, the consequent stimulus. Psychology of Learning R – S Steven E. Meier, Ph.D. Thus, you have a Stimulus that causes a Respo nse, which is in turn fo llo wed, by a Listen to the audio lecture while viewing these slides consequent stimulus. 1 2 Psyc 390 – Psychology of Learning Psyc 390 – Psychology of Learning Differences Between Instrumental and Skinner Operant Conditioning Radical Behaviorism • Instrumental • Probably the most important applied • The environment constrains the opportunity psychologist. for reward. • Principles have been used in everything • A specific behavio r is required fo r the reward. • Medicine •Education •Operant • A specific response is required for •Therapy reinforcement. •Business • The frequency of responding determines the amount of reinforcement given. 3 4 Psyc 390 – Psychology of Learning Psyc 390 – Psychology of Learning Distinguished Between Two Types of Responses. Respondents • Respondents • Are elicited by a UCS •Operants • Are innate • Are regulated by the autonomic NS HR, BP, etc. • Are involuntary • Are classically conditioned. 5 6 1 Psyc 390 – Psychology of Learning Psyc 390 – Psychology of Learning Systematically Demonstrated Operants Several Things • Are emitted If something occurs after the response • Are skeletal (consequent stimulus) and the behavior • Are voluntary increases, • Get lots of feedback The procedure is called reinforcement, and the thing that caused the increase is called a reinforcer. -
The Strange History of the Brainwashing
THE BLACKLISTING OF A CONCEPT: THE STRANGE HISTORY OF THE BRAINWASHING CONJECTURE IN THE SOCIOLOGY OF RELIGION* Author(s): Benjamin Zablocki Reviewed work(s): Source: Nova Religio: The Journal of Alternative and Emergent Religions, Vol. 1, No. 1 (October 1997), pp. 96-121 Published by: University of California Press Stable URL: http://www.jstor.org/stable/10.1525/nr.1997.1.1.96 . Accessed: 05/07/2012 07:58 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use, available at . http://www.jstor.org/page/info/about/policies/terms.jsp . JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact [email protected]. University of California Press is collaborating with JSTOR to digitize, preserve and extend access to Nova Religio: The Journal of Alternative and Emergent Religions. http://www.jstor.org THE BLACKLISTING OF A CONCEPT: THE STRANGE HISTORY OF THE BRAINWASHING CONJECTURE IN THE SOCIOLOGY OF RELIGION* ________________________________ Benjamin Zablocki ABSTRACT: This is the first part of a two-part article on the concept of brainwashing in the study of new religious movements (NRMs). The use of this term has become so emotionally charged that scholars find it difficult to discuss its merits and scientific utility with calmness and objectivity. I devote Part One of this article to an examination of the cultural and structural sources of an extreme polarization that has occurred among scholars of new religious movements. -
Bacp-Therapy-Today-Nov17.Pdf
NOVEMBER 2017 | VOLUME 28 | ISSUE 9 THERAPY TODAY Those tears should be mine, shouldn’t they Page 31 The voice of the counselling and psychotherapy profession WHO’S PULLING THEIR STRINGS? NOVEMBER 2017, VOLUME 28, ISSUE 9 The corrosive effects of coercive control Working at relational depth // Therapist and journalist – confronting the ethical challenges Emotional burnout – the cost of compassion // Can counselling help people with dementia? Welcome I first heard the term Editor’s note ‘compassion fatigue’ The United Nations has designated 25 November when used to explain International Day for the Elimination of Violence a dramatic drop in against Women. It also marks the start of a 16-day period of activism against all gender- charitable giving just based violence. We are all invited to ‘orange the after Live Aid. world’, using the colour of the UN campaign to Apparently, the public couldn’t symbolise a brighter future without violence. bear to look at any more footage of This campaign influenced our decision to the human fallout of famine, war and commission an article on coercive control for disease. Maybe they were self-caring? this month’s issue. Coercive control is a relatively Emotional burnout is particularly new crime, in terms of UK law, but an age-old difficult for therapists and still widely misunderstood, pernicious form because working with of violence, inflicted, largely, by men on women, feelings and caring for within intimate relationships. But it is also found in other arenas, and used others is why we chose by women too – in cults, for example, and in modern-day slavery, and, this profession in the indeed, in parent–child relationships, work situations and others where first place.