The John Hampden Surgery Newsletter T
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The John Hampden Surgery Newsletter t Dr R Mallard – Smith Dr S Roberts Dr K Hodder October 2018 Online Appointments & Prescription Ordering Important Dates From the 1st of August the practice is no longer able to take third party requests for patients prescription requests unless a patient is deemed clinically housebound, has dementia or a learning disability. This is due to a requirement set by the clinical commissioning group and is a process now adopted across Buckinghamshire, your Saturday Clinics pharmacy should be updating you on this matter. The practice offers patients the opportunity to book appointments 6th of October (Flu Clinic) and make prescription request online. This service allows you to 24th of November book and make requests for medication at any time day or night at 8th of December the touch of a button. Please note Saturday appointments If you have not yet signed up to the online service facility please ask are for routine care matters only. a member of the reception team for an application and return this to The practice also offers early the practice with some identification. Applications can also be found morning and early evening on our practice website: www.johnhampdensurgery.co.uk telephone appointments with the GP for additional access. Please note the practice does not accept requests for prescriptions over the telephone unless a patient is deemed clinically To book appointments please housebound. contact a member of the reception team or book online via Flu Season Flu season is around the corner, eligible patients are invited to contact the surgery to arrange an appointment for immunisation now. Eligible patients Aged 65 and over Under 65 with a known chronic disease Carers Patients with Learning Difficulties Children aged 2 and 3 years of age (school children will be invited by school nurse) Patients under 18 with a known chronic disease If you are unsure if you meet the eligibility criteria please contact the surgery who can assist you. The John Hampden Surgery, 97 High Street, Prestwood, Great Missenden, Bucks, HP16 9EU TEL: 01494 890900, EMAIL: [email protected], Website: www.johnhampdensurgery.co.uk IMORTANT INFORMATION NEW SERVICE FOR PATIENTS Improved Access to GP Appointments Amersham and Chesham Improved Access Service Local GPs are working together to offer patients better access to appointments in General Practice in Buckinghamshire, known as the ‘Improved Access’ Service. This means that you can now book an appointment in a practice local to you: Up until 8pm from Monday to Friday On a Saturday (your practice can confirm which practices are open, and their opening hours on this day) From 9am until 1pm on Sunday (at one of the three FedBucks Improved Access Hubs located across the county) Amersham and Chesham Improved Access GP Surgeries Patients registered with any GP Surgery within Amersham and Chesham will be able to access this service via the participating surgeries in their area. In Amersham and Chesham these surgeries are: Amersham Health Centre Gladstone Surgery Hughenden Valley Surgery John Hampden Surgery Prospect House Rectory Meadow Surgery The New Surgery FedBucks Improved Access Hubs located at Wycombe Hospital, Stoke Mandeville Hospital and Threeways Surgery, Stoke Poges (Sundays and Bank Holiday weekends only). All appointments need to be pre‐booked, either in advance or on the day. How to book an Improved Access appointment Ring your GP Surgery as normal. If you would like an Improved Access appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. A convenient appointment will be booked for you. If you use this service, it is very likely that you will be seen by a clinician from another surgery and not your own GP. The receptionist at your GP surgery will be able to provide details on this service to help you book an appointment. This is NOT a walk in service – if you need urgent medical advice after 6.30pm, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary. You can also use our local online symptom checker, Health Help Now (http://bucks.healthhelpnow.nhs.uk/) to help to find the right service in Buckinghamshire for your health needs. Dr Mallard‐Smith and Partners September 2018 2 | Page The John Hampden Surgery, 97 High Street, Prestwood, Great Missenden, Bucks, HP16 9EU TEL: 01494 890900, EMAIL: [email protected], Website: www.johnhampdensurgery.co.uk Thank You! Fundraising – Target Achieved We would like to thank all of the kind donations made towards our campaign to fund a new and improved phone system. We are pleased to announce that we have successfully raised the funds required which means our phone system can now be ordered and improved access is on its way to our patients. In particular, we would like to extend our thanks to two specific individuals who have made two very large, independent donations which exceeded our expectations. We have been overwhelmed by the generosity and would like to say a massive thank you firstly to Mr Deakin who made a very kind donation of £2500 in the name of his late wife, Mrs Deakin who had been a patient with our practice since 1979. A second thank you goes to another kind patient who kindly donated £400 to support this fund raising campaign. A massive thank you for the continued support we have received, it is very much appreciated by us as a practice team and we are confident will support all patients alike. Many thanks! Practice Raffle We would also like to thank all the patients who took part in helping raise funds via our practice raffle. You helped us raise: £370 The raffle was drawn on Friday the 31st of August and we have been in touch with the lucky winners but if you would like to check your ticket please contact a member of our reception team who will happily assist. 3 | Page The John Hampden Surgery, 97 High Street, Prestwood, Great Missenden, Bucks, HP16 9EU TEL: 01494 890900, EMAIL: [email protected], Website: www.johnhampdensurgery.co.uk Practice Information Test Results Please note: if you are calling for test results please contact the surgery after 2:30pm. Routine blood results normally take 7‐10 days before results are available to the practice from the lab, please allow up to 10 days before making contact with the practice for results. In addition, if you are looking for results which have been requested via the hospital by a consultant or secondary care clinic please can you contact the physician’s secretary or department to get the results of these tests, these will not normally be available at the practice and therefore we will not be able to comment. Baby Buddy is your personal baby expert who will guide you through your pregnancy and the first six months of your baby’s life. The app has been designed with parents and professionals to help you give your baby the best start in life and support your health and wellbeing. You can download Baby Buddy for FREE on Google Play and in the App Store. You can also access the web based version by visiting: https://web.bestbeginnings.org.uk/web/lets‐get‐started We wanted to let you know that we have updated our Privacy Policy to reflect the changes introduced by the new General Data Protection Regulations (GDPR) which comes into force from the 25th of May 2018. The changes in law will provide you with greater transparency and control over your personal data. Please see the link below to read our privacy notice in full via our practice website: http://www.johnhampdensurgery.co.uk/info.aspx?p=11 If you wish to record any objections in relation to how we contact you or use your information please contact a member of our reception team who will make every effort to support your request or contact us by email: [email protected]. 4 | Page The John Hampden Surgery, 97 High Street, Prestwood, Great Missenden, Bucks, HP16 9EU TEL: 01494 890900, EMAIL: [email protected], Website: www.johnhampdensurgery.co.uk Practice Information Continued We are always looking to hear back from our patients and our Friends and Family Questionnaire to a great way to communicate feedback to the practice. If you have a registered mobile number with the practice you will receive a SMS following any visit to the practice which will allow you to advise how you would rate our service. In addition, we have paper questionnaires available in our reception area for completion for those patients who do not have access to SMS services. In addition, you can also send feedback in via our practice website by following the link below: https://www.mysurgeryoffice.co.uk/psurvey.aspx?p=210500&a=K82035 We welcome all feedback and would love to hear what you have to say about the service you receive at The John Hampden Surgery. Thank you in advance. GP and Nursing Appointments We thought it would be a good idea to highlight normal clinic times to help support patients when looking to book an appointment with either the GP or the nursing team. Please see the tables below which highlight the normal weekly clinic times. Please note: subject to change during holidays and illness periods. Weekday Morning Afternoon GPs 09:10 – 11:30 15:00 – 17:30 Dr Mallard-Smith Monday* AM + PM Dr Hodder AM + PM 09:10 – 11:30 15:00 – 17:30 Dr Mallard-Smith Tuesday* AM Dr Roberts AM + PM Wednesday 09:10 – 11:30 15:00 – 17:30 Dr Mallard-Smith AM + PM Thursday 09:10 – 11:30 15:00 – 17:30 Dr Hodder AM + PM Friday 09:10 – 11:30 15:00 – 17:30 Dr Mallard-Smith AM +PM Dr Roberts AM + PM Closed Weekend* *The surgery offers extended access appointments in the shape of telephone appointments with the GPs on Monday and Tuesdays before 8am and after 18:30pm.