Thank You for Your Consideration and Love Every Moment of Your Day at Dollywood
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2014 Disability Guide Watsons_dg 8/27/2014 12:51 PM Page 1 Welcome! We want your Dollywood visit to be fun and enjoyable. Our Park Accessibility Guide is a helpful resource to assist in planning your day and making informed decisions about the various attrac - tions, rides, services and amenities in our park. For Guests with disabilities, please know that our Ride Accessibility Center is available to serve you. Guests with a disability who plan to ride must visit the Ride Accessibility Center prior to entering any designated ADA ride entrance. The Ride Accessibility Center is conveniently located in the Adventures in Imagination area next door to Dreamsong Theater. If you need additional assistance, please feel free to ask any Host. We proudly offer a whole - some, family-fun environment for our Guests, and we are here to help Create Memories Worth Repeating ® for you and your family. The Park Guide Map is available inside the park turnstiles and includes a layout of the park. The day’s show schedule also is available. To maintain the park’s family atmosphere, we ask that all Guests be courteous to other visitors and Hosts. Please abide by all safety information posted throughout the park or provided by our Hosts. Thank you for your consideration and love every moment of your day at Dollywood. 2014 Disability Guide Watsons_dg 8/27/2014 12:51 PM Page 2 Contents Dollywood Park Accessibility Guide Arrival & Departure Information Disability Parking . 1 Guest Drop Off & Pickup Area. 1 Tram Service . 1 General Information Tickets . 2 Guest Service s. .. 2 Accessibility. .2 First Aid. .2 TTY Devices . .3 Wheelchair & ECV Rental . .3 Other Mobility Devices . .4 Family-Assisted Restrooms. ..4 Companion Assistance . .4 Service Animals . .5 Theaters. 5 Smoking . .7 Shoes & Shirts . .7 Shops & Restaurants. .7 Guidelines & Rules Amusements & Games . 8 Medical Restrictions . 8 Food & Drink . 8 Securing Loose Items ............... 8 Boarding a Ride or Exp erincing an Attraction ...9 Re-ride Policy. 9 Restraint Systems . 10 Oxygen Tanks . 10 Artificial Limbs & Amputees . 10 Ride/Attraction Evacuations . .11 Ride & Attraction Descriptions Symbols . .12 Ride & Attraction Descriptions . 13 Ride Height & Safety Requirements. 1 4 version mmxiv.a 2014 Disability Guide Watsons_dg 8/27/2014 12:51 PM Page 3 Arrival & Departure Information Dollywood Park Accessibility Guide Disability Parking The main parking area and van accessible spaces for Guests with disabilities are located in the disability parking area adjacent to the park entrance. Upon arrival at Dollywood please advise the Toll Booth Hosts that you need disability parking, and they will direct you to the disability lot or the Guest Drop Off & Pickup Area. Disabled parking is filled on a first-come, first-served basis and may reach capacity early on some operating days. If the disability parking area is unavailable, the Guest Drop Off & Pickup Area adjacent to the Park entrance may be utilized for ease of dropping off and picking up Guests with disabilities. Standard vehicle and RV parking fees apply unless the Guest is a Dollywood Gold or Super Gold Passholder. All vehicles parked in a marked disabled parking space must have a government-issued license plate or displayed disabled parking tag. All cars must be proper - ly parked within the defined parking space lines. Parking in unmarked areas is not allowed. Vehicles without proper permits or those not properly parked are subject to fines issued by the City of Pigeon Forge Police Department and/or towing of the vehicle at the owner’s expense. Guest Drop Off & Pickup Area For our Guests’ convenience, we suggest using the Guest Drop Off & Pickup Area located at the Park’s front gate entrance. Instead of boarding a tram, Guests using wheelchairs as well as those using ECVs may use this location to access or leave the Park. Tram Service Tram Stops are located in each parking section, and wheelchairs are permitted on accessible trams. Guests in wheelchairs may board a tram for transportation to or from a designated parking area. Manufacturer’s guide - lines allow ECVs and electric wheelchairs aboard the trams if the maximum combined weight of the Guest and ECV or electric wheelchair does not exceed 500 pounds. Guests using these vehicles can also park in dis - ability parking and proceed to the Front Gate or use the Guest Drop Off & Pickup Area. Service animals are allowed on trams as long as they meet guidelines outlined in the Service Animals section of this guide. 1 2014 Disability Guide Watsons_dg 8/27/2014 12:51 PM Page 4 General Information Dollywood Park Accessibility Guide Tickets At the Front Gate, you will find clearly marked disability accessible windows for purchasing admis - sion tickets and season passes. Regular admission ticket and season pass prices apply. (Prices are sub - ject to change without notice.) Guest Services Guest Services is located to the right of the tick - et windows near Doggywood ™ and provides a vari - ety of services including this Park Accessibility Guide, information on Assisted Listening Devices, show - times, locations of Service Animal Relief Areas and information about park amenities and services. Accessibility Most of Dollywood is accessible to our Guests with disabilities. All disability entrances and exits are clearly marked at all rides, attractions and the - aters. Please ask any Host if you need assistance or have any questions. First Aid Dollywood staffs three First Aid Offices which are located in: 1. the Jukebox Junction area two doors down from the Pines Theater 2. the Village area near the train crossing 3. Timber Canyon next to the River Battle rest rooms. Please refer to the Park Guide Map for specific locations. First Aid is staffed with certified EMTs and paramedics. If you should have a medical emer - gency, please contact the nearest Host who will notify First Aid to respond. Guests bringing medications that must be refrig - erated and/or extra oxygen bottles may leave these items in any First Aid Office. Please clearly label medications and other personal belongings with the responsible party’s name, address, phone number and the date. ID is required to retrieve items. 2 2014 Disability Guide Watsons_dg 8/27/2014 12:51 PM Page 5 General Information Dollywood Park Accessibility Guide If First Aid is not staffed, please use the tele - phone located by the office door exterior to contact another First Aid location or Security. A Host will be immediately dispatched to assist you. Locations are indicated on the Park Guide Map by this symbol: TTY Devices Dollywood offers Text Telephone (TTY) Devices for Guests’ use in the Village Safety Office. Wheelchair & ECV Rental Wheelchairs and Electric Convenience Vehicles (ECVs) are available daily for rent on a first-come, first-served basis. A security deposit is required for cash rentals. Both are available for rental at Dollywood.com for Guests who are age 16 or older. Online rentals must be secured at least 48 hours in advance of your visit. Operator training is required for ECVs. Wheelchairs and ECVs may be rented and returned at Stroller & Wheelchair Rental just inside the Park turnstiles, to the left, adjacent to the Southern Gospel Museum & Hall of Fame. Please note: All Guests using wheelchairs and ECVs, whether personal or rented at Dollywood, must follow all manufacturer’s operating guidelines and park rules. Park rules are available at the rental booth for Guests bringing their own wheelchairs or ECVs. Dollywood also reserves the right to deny entry to any ECV or wheelchair deemed unsafe for use in the park near other Guests. Only one Guest per ECV or wheelchair. No passenger carriers and/or trailers of any type may be attached to ECVs. Accessories carried on or attached to any ECV/wheelchair must meet the guidelines set forth by the ECV/wheelchair manufacturer and Dollywood. Guests must be 16 or older to rent an ECV in the Park. The Guest using the ECV must rent the ECV. 3 2014 Disability Guide Watsons_dg 8/27/2014 12:51 PM Page 6 General Information Dollywood Park Accessibility Guide If walking or standing present physical chal - lenges, we strongly recommend the use of a wheel - chair or ECV to navigate Dollywood. Please remem - ber that the distance between various park buildings, rides and attractions is much greater than any wait in line. Due to the park’s mountainous terrain, some hills and valleys may be more challenging to navigate for Guests using wheelchairs and ECVs. Please consider this information while traveling through the park. For our Guests’ convenience, walkways and areas not recommended for ECVs or wheelchairs are indicated on the Park Guide Map by this symbol: Other Mobility Devices Golf carts, dual-seat ECVs, ECV bicycles and tricycle child carts are not allowed for use in Dollywood. Single-seat ECVs are available for rent at Stroller & Wheelchair Rental located just inside the turnstile entrance. Family-Assisted Restrooms For our Guests’ convenience, we offer disability accessible, Family-Assisted Restrooms in the follow - ing locations: lBeside the Showstreet Baby Care Center lBeside the Country Fair Baby Care Center lIn the First Aid Office (in the Village) lNear the Daredevil Falls ride entrance (located in Craftsman’s Valley) lAt the River Battle restrooms lBehind the Pig Pen in Owens Farm Each is indicated on the Park Guide Map. Please ask any Host for directions to any of these facili - ties. Companion Assistance Due to the nature and layout of the park, Dollywood recommends that anyone legally blind or who has vision impairments enjoy the park with a companion. Please ask any Host if you have fur - ther questions. 4 2014 Disability Guide Watsons_dg 8/27/2014 12:51 PM Page 7 General Information Dollywood Park Accessibility Guide Service Animals Domestic service animals are welcome in most locations throughout Dollywood.