Sustainability Report Flex With Purpose 2019
How do we Citrix products help our accelerate customers decrease the shift to greenhouse gas emissions a low-carbon at scale, enabling the future? transition away from energy- intensive devices and reducing corporate office space needs and employee commuting.
How do we ensure Flexible work solutions that the Future of can help democratize the Work is inclusive workforce, removing for all? geographic and demographic barriers and promoting equal opportunity.
How do we help our We empower the community and workforce of the future society thrive? through community investment, corporate giving and supporting underrepresented groups around the world.
Table of contents
54UN Sustainable Development Goals
06Furthering our corporate 19Environmental 44Social purpose Impact Equality
09Governance
33Talent
58GRI/SASB Index
07A message from our CEO Citrix | Sustainability Report 2019 5
Furthering our corporate purpose Citrix is guided by our core values of Integrity, Respect, Curiosity, Courage and Unity. These values are what we live each and every day. They fuel our corporate purpose and drive our leadership. They are, quite simply, what makes us tick.
We’re excited to welcome you to our sustainability resources, guidance, virtual seminars, insights, report. Sustainability is built into our business best practices and other assistance to help and culture and we are committed to improving organizations shape their own remote work and GRI/SASB the level of transparency we provide in this crisis-response programs. We provided this while critically important area. Our technology helps continuing to work to ensure the safety of Citrix people and businesses improve their energy employees globally. efficiency, contributing to the preservation of
UN SDGs natural resources. Our solutions enable customers Our solutions are also a critical piece of technology to provide flexibility to their employees that can infrastructure for frontline industries—like reduce carbon emissions, expand their ability to hospitals, labs, federal and local government recruit and retain diverse talent, and ultimately agencies and the food supply chain. We are A message benefit their longer-term financial performance. honored to be part of the solution enabling the great work so many of our customers provide in this Social EqualitySocial from our CEO At Citrix, we aim to power a world where people, time of need. Citrix solutions are utilized across organizations, and things are securely connected nearly every industry and are available globally to and accessible to make the extraordinary possible. help keep teams safe and productive. We help customers reimagine the future of work Talent by providing the most comprehensive secure The pandemic combined with the climate crisis and digital workspace that unifies the apps, data and a heightened awareness of systemic racism and services people need to be productive. We calls for social justice have brought the nation simplify IT’s ability to adopt and manage complex and the world to a turning point. As individuals and cloud environments and make the end user’s as organizations the actions we take influence
Environment experience seamless. outcomes. There’s no doubt our products have never been more relevant in helping customers manage In 2020, our core value proposition of secure, through these unsettled times and work towards remote work was pressure-tested by the COVID-19 solutions that can benefit the greater good. At pandemic. The global crisis brought to the forefront Citrix, we are working quickly and thoughtfully to
Governance some of our solutions’ mission-critical capabilities— best meet the needs of our customers, employees, enabling flexible work and business continuity. communities and the environment. We made a commitment early on to maintain our
CEO operations and support our customers to ensure We’re proud that more than 100 million users safe, secure, and uninterrupted operations across 400,000 organizations—including 98 percent throughout this global crisis as the vast majority of of the Fortune 500—trust Citrix to power a better our employee base worked remotely. At the onset of way to work. All of us at Citrix are dedicated to
Purpose the crisis, we made available shorter-term licenses continuing to earn that trust. at discounted prices to help customers in their David Henshall critical time of need. We also provided customers President Chief Executive Officer Citrix | Sustainability Report 2019 7
The butterfly effect of work flexibility
The “butterfly effect” has been described as the phenomenon whereby a small change in a complex system can have large effects elsewhere. The essence of this is captured in John Muir’s note that “When we try to pick out anything by itself, we find it hitched to everything else in the universe.”
That’s become even more true as our world gets increasingly complex. As we delve ever deeper into the positive impacts of work flexibility, we make fundamental changes that multiply and promote additional positive change: we discover that everything does connect to everything else.
Governance
GRI/SASB Sustainability and business strategy UN SDGs Sustainability at Citrix goes beyond the inherent environmental and social benefits that our products enable. ESG factors also influence our products, how Respondents overwhelmingly
Social EqualitySocial we develop new solutions, and support Citrix’s efforts to actively how we operate overall. Our pursue improving environmental, business strategy is informed by social and governance-related
Talent our key stakeholders—including impact. Ninety percent of our employees—to ensure respondents agreed that that ESG factors influence working for an environmentally how we operate. In July responsible company is 2020, more than 3,000 Citrix important to them. employees (approximately Environment 35 percent of our workforce) We view these results as a responded to a company-wide mandate to further our strong sustainability survey. commitment to sustainability throughout the company. Governance CEO Purpose
Citrix | Sustainability Report 2019 10
82% state they would like to be
GRI/SASB Citrix employee informed of sustainability survey environmental selected results, July 2020 and social projects within Citrix, UN SDGs and how they can get involved. Social EqualitySocial 90% say working for 85% feel that an environmentally commitment
Talent responsible company by Citrix senior is important to them. leadership to environmental and social issues strengthens Environment their opinion of the company. Governance
86% say working
CEO for a company with a social purpose is important to them. Purpose
Citrix | Sustainability Report 2019 11
GRI/SASB Stakeholder Materiality engagement UN SDGs Our executives regularly engage In 2020, with the help of an Environment Social Governance with stakeholders to better external partner, we engaged understand their perspectives in a full materiality assessment + Carbon emissions + Diversity & inclusion + Board composition on a wide range of strategy, to help identify, assess and + Climate change + Health & wellness + Business continuity business and governance issues. These shareholder meetings prioritize the relevant Our Board of Directors and senior covered a wide range of topics, adaptation & Social EqualitySocial Environmental, Social and + Supply chain + Data security & management team welcomes including: our business model resilience Governance (ESG) risks and sustainability privacy and values the views and transition and strategy; corporate opportunities that are most + Energy consumption insights of our shareholders and governance practices such + Training & education + Ethics & compliance
Talent important to our stakeholders conducts an annual outreach as board composition; our and Citrix’s business overall. + Product effort to connect with large diversity and inclusion programs; sustainability shareholders to ensure open lines cybersecurity and data privacy; The process considered major of communication. succession planning; shareholder frameworks, including the Global views regarding equity plan Reporting Initiative (GRI) and the Sustainability Accounting Environment As in past years, in 2019, we preferences and administration; reached out to our largest and other matters of Standards Board (SASB). This shareholders to understand their shareholder interest. assessment, which is designed to perspectives and discuss our help inform our ESG strategy, business strategy, governance, targets and reporting, resulted in corporate sustainability and
Governance the following core areas of focus: executive compensation practices. Our goal: to use feedback received during these CEO meetings to inform our policies and practices. Over the course of the year, we held shareholder engagement Purpose meetings with institutional investors representing over 32 percent of Citrix’s outstanding common stock. Citrix | Sustainability Report 2019 12
GRI/SASB Governance of sustainability UN SDGs Our Nominating and Corporate Governance Committee of the Board of Directors oversees our Sustainability efforts. This committee monitors
Social EqualitySocial Environmental, Social, and Governance-related activities and progress. It oversees the The Audit Committee of the
Talent processes management follows Board of Directors oversees our to integrate sustainability Enterprise Risk Management considerations into planning (ERM) program and Citrix’s global and decision-making and risk management framework. how progress is measured. Our ERM program includes It also provides oversight to identifying risks, including Environment how environmental and social climate-related risks. As part factors may impact longer- of its oversight function, the Audit term strategic objectives and Committee regularly reviews the planning. In conjunction with compliance policies and processes
Governance the Compensation Committee, by which our exposure to certain it reviews how the team is significant areas of risk—including incentivized to set and achieve climate-related risk—is assessed
CEO new climate and diversity goals. and managed. Purpose
Citrix | Sustainability Report 2019 13
GRI/SASB UN SDGs Social EqualitySocial Talent A year like no other Environment Governance CEO Purpose
Citrix | Sustainability Report 2019 14
GRI/SASB
COVID-19 and
UN SDGs business continuity
Through this crisis, we have When it comes to risk helped customers deploy our management—from regional technology to enable workers in
Social EqualitySocial disturbances created by severe some of the most critical areas— weather patterns to global in hospitals to support the surge pandemics—our solutions can COVID-19 has stressed every in usage, in universities so
Talent help our customers’ employees facet of business, society, and they can continue to educate, in maintain productivity and our institutions. In this time of global financial institutions to business continuity, regardless of crisis, the mission-critical value continue to support the broader where they are working. of our solutions has become economy, and in governments apparent. As quarantines started to help lawmakers guide
Environment That became increasingly clear in the spring of 2020, our teams, their constituents. as COVID-19 (coronavirus) utilizing our solutions, worked impacted people and around the clock to enable organizations around the world. customers to expand access At Citrix, the health and safety to our technology and manage In this time of Governance of our employees, customers, their businesses during this partners and communities challenging time. We are proud crisis, the mission- remains our top priority. We are to have helped customers around
CEO critical value of committed to maintaining our the world, including many operations and supporting our providers of essential services, our solutions has customers to ensure safe, secure transition to accommodate social become apparent. and uninterrupted operations distancing guidelines and other Purpose throughout this global crisis. measures recommended to reduce the rate of transmission of the virus.
Citrix | Sustainability Report 2019 15
Through this crisis, we are helping customers deploy our technology to enable workers in some of the most critical areas.
GRI/SASB Data security & privacy UN SDGs Responsibly adopting advanced Vulnerability response Privacy & compliance technologies requires a critical eye on cybersecurity and data At Citrix, we’re committed For over 30 years, our customers privacy. Because we design our to keeping our products and have trusted our ability to handle products around centralized customers secure. Citrix strives their data with care and respect.
Social EqualitySocial delivery, visibility, and control to follow industry standards That’s why organizations in the of apps and data, security during all phases of the Secure most highly regulated sectors is built into the core of our Development Lifecycle (SDLC). rely on us to protect their most
Talent solutions and practices. As part of its SDLC program, sensitive information wherever we have a robust Security work happens. Response Process that accepts vulnerability reports against Visit the Citrix Trust Center Citrix products and services from for the latest information
Environment external sources—customers on our approach to security, and researchers alike. vulnerability response, privacy and compliance. Governance CEO Purpose
Citrix | Sustainability Report 2019 17
GRI/SASB Ethics and values
We are committed to upholding UN SDGs the highest principles of business ethics and corporate governance. Our business enables flexible workstyles while honoring our responsibilities
Social EqualitySocial to customers, employees, partners, shareholders and the environment and communities in which we live and work. Talent Our Board of Directors and We are guided by our Citrix its committees administer all Values and our Code of Business aspects of our corporate Conduct, which sets the governance. In doing so, they standards of conduct for Citrix promote responsible and ethical employees. This important Environment decision-making and provide an document articulates our values independent and objective source and serves as a foundation of advice and oversight as we for Citrix policies and practices. pursue our goals. All of Citrix must act with integrity and be responsible for Governance complying with this Code, Citrix policies and all applicable
CEO laws and regulations. Read more about our Code of Business Purpose Conduct
Citrix | Sustainability Report 2019 18
Environmental Impact
GRI/SASB Flexing with scale 100M users in more than 100 countries.
At Citrix, our greatest impact UN SDGs comes as a result of all of us working to pursue common goals. Our solutions help address some of the world’s most pressing challenges, including the climate
Social EqualitySocial crisis. With 100 million Citrix users in more than 100 countries, we have the scale needed to make a significant impact. Talent
Over 400,000 customers. Environment
Read more about our
Governance Climate and Environmental Policy CEO
Purpose 98% of the Fortune 500 companies.
Citrix | Sustainability Report 2019 20
GRI/SASB UN SDGs Social EqualitySocial Talent Environment
The global As a company headquartered on scientific community predicted A 2017 study published by the 1 Science Brief Update inequitable impact the Florida coast, we are keenly decades ago. Recent analysis1 United Nations Department 2 United Nations Paper aware of the consequences found that climate change plays of Economic & Social Affairs of climate crisis of the climate crisis, and we an unequivocal and pervasive role that outlined how “initial Governance are committed to decreasing in increasing the intensity and inequality causes the our environmental impact, length of fire conditions. disadvantaged groups to suffer and crucially, the impact of disproportionately from the CEO our customers. The consequences of climate adverse effects of climate change, however, go beyond change, resulting in greater The recent wildfires in California, the physical, intersecting with subsequent inequality.”2
Purpose Oregon and Washington State people’s lives in profound are just the latest example of the ways, resulting in significant volatile, changing world that the social and economic costs.
Citrix | Sustainability Report 2019 21
GRI/SASB UN SDGs This year, we have witnessed firsthand the inequity of climate change, and how the impact on the most marginalized groups in our society is exacerbated
Social EqualitySocial when disruptions wreak havoc on The need for action is immediate. people’s lives disproportionately. As a trusted technology partner A 2018 study by researchers from with hundreds of thousands of
Talent the University of Washington and customers globally, spanning the Nature Conservancy3 found nearly every industry around that low-income neighborhoods the world, we believe our and immigrant communities often biggest opportunity is to enable lack the resources to prepare greenhouse gas emissions
Environment for wildfires, pay for adequate reduction at scale. We do this insurance, or cover rebuilding by helping our customers costs, increasing their overall dramatically improve their vulnerability. The 2020 COVID-19 efficiency, resulting in a positive pandemic has worsened impact on the living conditions
Governance conditions even further for of people around the world. Our many, increasing inequality technology can enable economic amongst groups who were opportunity and sustainability
CEO already suffering. more broadly—a powerful and motivating combination. Purpose
3 PLOS ONE Paper
Citrix | Sustainability Report 2019 22
Read more about our CDP This year, Citrix has disclosure submitted corporate climate data and strategy information to CDP, the global environmental disclosure platform.
Enabling customers
GRI/SASB to reduce energy consumption & emissions UN SDGs
At Citrix, we understand that Citrix Workspace—combined our role in reducing energy with flexible remote work consumption starts with our policies—can drive down products, which enable anyone to corporate office space needs work from anywhere—reducing and reduce employee commuting, Social EqualitySocial transportation emissions from further reducing a company’s commuting and enabling a shift carbon footprint. According to a to more energy-efficient devices. recent PwC survey,5 the majority Talent of CEOs believe that COVID-19 For example, our Citrix pandemic-driven shifts towards Workspace product eliminates remote collaboration and fewer the need for applications and people working from offices are As an example, emissions from Reduced GHGs from 4 2019 Citrix Annual Report data to reside on endpoint likely to stay. transportation account for transportation also contributes 5 PwC Survey Environment devices. This puts product 14 percent of global GHGs and to better air quality, a reduction 6 U.S. Environmental Protection Agency sustainability into practice, When organizations deploy Citrix 28 percent of GHGs in the United in chronic health issues, less 7 U.S. Environmental Protection Agency 6 allowing customers to transition Workspace and manage client States. In the U.S., transportation dependency on fossil fuels, a 8 U.S. Census away from more energy-intensive devices to optimize for energy is the largest contributor to healthier natural environment, 9 Global Workplace Analytics desktops with large screen efficiency, they can—depending GHG emissions,7 and prior to the and more livable cities. Likewise, Governance displays and high-performance on the size of their employee pandemic, over 75 percent8 of reduced energy use overall processors toward more energy- base—dramatically decrease the Americans commuted to work can reduce pressure on aging efficient laptops. And because greenhouse gas emissions (GHG) by private car. Work from home utilities infrastructure. CEO no data is required to live on associated with client computing. employees in the U.S. avoid these devices, it can extend That’s because giving employees emitting 3.6 million tons of the useful life of an individual the ability to work on any device, commuting-related GHGs, which 4
Purpose device by up to 40 percent. This on any network anywhere, can is the equivalent of 91 million can significantly decrease an decrease reliance on fossil trees planted.9 organization’s energy demand fuels and lessen the burden of and reduce waste. traffic congestion. Citrix | Sustainability Report 2019 24
GRI/SASB Our efforts to reduce Citrix’s Metric Scope 1 carbon emissions 2019 Emissions tonnes Scope 3 (Business travel;
UN SDGs by Scope CO e 5.5% 2 Employee commuting)
Like many of our customers, Scope 1 2,736 48.5% we too are committed to decreasing our environmental Scope 2 22,821 Scope 2 footprint. We calculated Citrix’s (Location-based) (Location-based) Social EqualitySocial Scope 1, Scope 2 and Scope 3 (business travel and employee 45.9% Scope 3 commuting) greenhouse gas 24,099 (Business travel; Talent emissions footprint and will be Employee commuting) setting reduction targets over the near-term now that a Total 49,656 baseline has been formulated.
Environment In the U.S., GHG Emissions by transportation Intensity 2019 Country Scope 1 Scope 2 Total is the largest
Governance contributor to GHG Revenue ($) $3.01B United States 2,224 12,045 14,269 emissions, and
CEO 70% of Americans Total GHGs 25,557 India 429 10,733 11,162
commute to work (Scope 1 and 2 MT CO2e) by private car. GHG Intensity .000009 UK 83 43 126 Purpose
(MT CO2e/Revenue)
In February 2021, KPMG conducted an independent accountant’s review of our greenhouse gas emissions and diversity and inclusion metrics and updates have been made to our 2019 data accordingly. Please visit our online report to view our independent accountant’s review in full. Citrix | Sustainability Report 2019 25
GRI/SASB UN SDGs Social EqualitySocial
Talent Enabling remote work helps to reduce commuting-related
Environment greenhouse gas emissions. Governance CEO Purpose
Citrix | Sustainability Report 2019 26
GRI/SASB Partnering to reduce costs and energy consumption UN SDGs
Centrica plc is an international Case Study energy services and solutions Auto-scaling means Centrica company serving 26 million doesn’t have a large IT customers in the UK, Ireland and infrastructure footprint running
Social EqualitySocial North America. The business has Powered by Microsoft Azure 24/7 in a dedicated data 30,000 employees around the and Citrix Cloud services, the center. This results in reduced world, ranging from customer solution makes it possible for on-premises computing and
Talent contact centers to energy Centrica to go rapidly from electrical power consumption. traders working in the financial 2,000 users a day to 14,000, At the same time, the solution markets. Centrica is committed taking tens of thousands makes Centrica’s workforce more to protecting the planet and of customer calls. Almost flexible than ever—with fewer is targeting to be carbon neutral immediately, the company had cars on the road and potentially
Environment by 2050. entire contact centers working fewer offices in the future. from home. And as it added Centrica used a virtual desktop more people, the platform Citrix solutions help Centrica solution running on physical auto-scaled to handle the reduce its energy consumption servers in its data centers. While additional workload. and commuting-related
Governance the solution functioned well, it emissions—and move it closer to was difficult to scale. Centrica its goal of carbon neutrality. turned to Fujitsu Managed
CEO Mobile, part of the Citrix End User Services portfolio, to develop a new solution using Citrix Cloud services and Citrix application Purpose 01 delivery controller. Citrix | Sustainability Report 2019 27
GRI/SASB Helping Nudie Jeans reach its sustainability goals UN SDGs
Nudie Jeans is an internationally Nudie Jeans’ Citrix on Azure Case Study acclaimed brand specializing solution is easily scalable. For in sustainably sourced and example, if other distributor produced denim. The company are—with access to the apps operations are acquired, or as its
Social EqualitySocial takes pride in its socially and and information they require U.S. operations grow, the cloud- environmentally responsible while supporting Nudie Jeans’ based infrastructure can be production process and sustainability goals, which scaled up or replicated to create
Talent operations. Dedicated to a “wear, includes carbon neutrality across additional regional hubs. tear and repair mindset” rather its entire supply chain by 2025. than fast fashion, it operates The solution has proved so repair and re-use centers for Using Citrix Virtual Apps and successful that Nudie Jeans plans its jeans. Desktops and Microsoft Azure, to move all of its IT operations
Environment Xenit centralized Nudie’s apps to Azure and Citrix Cloud service. Nudie Jeans’ move to cloud and data to give employees computing started when it secure, real-time access to opened direct operations in company resources regardless of America. The company partnered device. The new virtual desktop
Governance with Citrix Gold Solution benefits employees everywhere, Advisor Xenit to design a new making mobile and flexible IT infrastructure to provide all working a practical reality.
CEO employees—wherever they
Purpose 02 Citrix | Sustainability Report 2019 28
GRI/SASB Helping Citrix customers manage through + When 20 percent of the student population at the
UN SDGs the unforeseen University of Sydney were unable to return to campus for classes due to bushfires, local In addition to the typical Case Study flooding, and the COVID-19 challenges faced by virus, the university teamed organizations in both the private
Social EqualitySocial up with Citrix to create an and public sectors, the risks of online learning environment the climate change and business in just one week. continuity are ever apparent. The Talent impacts are all around us, and + Over the past two years, the The climate crisis isn’t going has been shown to increase the City of Corona, California, away. But businesses and the intensity and length of wildfires, has been affected by public sector can maintain including those recently severe wildfires that continuity of their operations and experienced in California, Oregon destroyed homes and forced maximize their IT investments by Environment and Washington State. evacuations. To cope with deploying Citrix remote solutions. disasters such as these, the And this issue remains long city wants its employees to be after the fires have been able to work from anywhere extinguished as businesses work with full access to its systems Governance to restore their operations and and data. Citrix Workspace communities struggle to recover is not only enabling Corona from devastating losses. The
CEO to achieve that goal, but also 2020 COVID-19 pandemic has increasing the effectiveness exacerbated conditions even of its services delivery and further for many, increasing simplifying collaboration inequality among groups Purpose across departments. who were already suffering. 03 Citrix is helping with solutions such as these: Citrix | Sustainability Report 2019 29
GRI/SASB We design our offices and Reducing and/ Providing EV Maximizing facilities to minimize energy or removing charging natural light, consumption and waste and single-use stations at our LED lighting, encourage our employees to plastics in Fort Lauderdale, photovoltaic Raleigh, and reduce their ecological footprint. our cafés and electricity, UN SDGs break rooms. Santa Clara and optimizing offices. HVAC and lab This year, Citrix has submitted equipment corporate climate data and for minimal strategy information to CDP, the power use. voluntary global environmental
Social EqualitySocial disclosure platform.
Some of the ways we are Eliminating Consolidating Allocating most of the engineering resources for
Talent minimizing our impact on the bottled water automation environment are: labs. from offices to turn devices and using on and off. biodegradable, recyclable, and/ or reusable Environment products.
Working with
Governance Installing LED Following LEED green companies fixtures as (Leadership for the recycling of part of our in Energy and decommissioned new build and Environmental CEO IT hardware. construction Design) projects. principles in relevant offices. Purpose
Citrix | Sustainability Report 2019 30
GRI/SASB Renewable energy Sustainable design
We are working to reduce our Investments in sustainable Energy and Environmental UN SDGs energy and waste across our design features and green Design (LEED) principles where facilities. Renewable energy is operations go into the appropriate. We have also now the source of over 75 percent development and expansion explored and reduced building of electricity consumption of our offices. Our real estate system run times/peak utilization at our main data center location, team identifies and addresses in certain sites to avoid excessive
Social EqualitySocial and 90 percent of energy opportunities to reduce our cooling/heating, thus lowering consumed at our India operations carbon footprint, use alternative our utility consumption. is from renewable sources, energy, and source green avoiding 7,050 tons of carbon furniture, fixtures and equipment. Global renovations include Talent emissions. When we build or complete full- sustainable design elements scale renovations of our larger such as maximizing natural offices, we follow Leadership in light, adding motion sensors, installing light dimmers and timers, converting to LED Environment fixtures, using low-flow faucets with aerators, decreasing shipping materials to the least possible amount that protects the shipment, automating Governance controls to reduce consumption Our Main Our India and waste, and optimizing Data Center Operations
CEO HVAC and lab equipment for minimal power draw. Larger offices include photovoltaic electricity and water heaters
Purpose that run on thermal solar. Over 75% of 90% of Electricity is Energy is Renewable Renewable
Citrix | Sustainability Report 2019 31
GRI/SASB Waste & recycling
We reuse, recycle and/or divert UN SDGs landfill items like plastic bags, packing foam, cardboard, wood, metal, electronic waste, In the near-term, COVID-19 fluorescent bulbs and batteries. impacts our ability to eliminate Most recently we have removed items that are not truly
Social EqualitySocial single-use plastics in our sustainable, such as individually consumables for café break wrapped cutlery in the break rooms and office supplies, cutlery rooms. We are committed to and utensils, and are now using supporting our ongoing efforts Talent primarily plant-based products. to decrease our carbon footprint We’ve switched to the most and look forward to continuously sustainable items that we can, improving this area when it is covering over 90 percent of appropriate to do so. single-use items in these areas. Environment
Governance CEO Purpose
Citrix | Sustainability Report 2019 32
Ta l e n t
GRI/SASB Diversity, Inclusion & Citrix makes possible a In 2019, we launched “Cultivating Belonging distributed and flexible work a Culture of Belonging” for our environment, facilitating the employees, a learning series to Over the past year, we focused on In the area of Human Capital recruitment and retention explore our own identities, share enhancing our Diversity, Inclusion Management, we have launched
UN SDGs of a broader base of diverse best practices and offer support & Belonging program and a number of diversity and Today’s heightened level of talent. Here at Citrix, our as we champion inclusiveness tailoring it to Citrix: our people, inclusion (D&I) efforts, including awareness around social injustice diverse workforce spans and belonging across the our values and our culture. an employee-run committee brings to light the importance of multiple generations and lives enterprise. Through this program, And, since we believe that trust focused on D&I initiatives. In Diversity, Inclusion & Belonging and operates in more than employees are learning how our begins with transparency and addition, we expanded global as companies reflect on the ways 40 countries. identities inform our perspectives, vulnerability, we have spent this parental leave benefits, gender
Social EqualitySocial systemic issues can be addresed and how to incorporate other year focusing on sharing more pay equity initiatives and within their own organizations points of view. The program of our diversity metrics and diversity-focused scholarships and communities. Our solutions helps employees encourage progress, including where we’ve and programs to support
Talent enable a better way to work and an inclusive work environment made progress and where we underrepresented minorities, embrace the power of human and learn which factors foster can do better. veterans and disabled workers. difference. diversity in the workplace. Environment Governance CEO Purpose
Citrix | Sustainability Report 2019 34
While D&I training has always been a part of the Citrix culture,
GRI/SASB we know that we must do more. Effecting change requires us all encouraging diverse interview to better understand how our own panels to make objective unintentional behaviors hinder decisions on candidates. Later
UN SDGs diversity efforts. That’s why this in the year, we plan to introduce year, we asked all employees additional resources focused on to complete unconscious bias creating diverse and inclusive training. The training is designed work environments. to help Citrix employees uncover unconscious biases that result For years, we have supported
Social EqualitySocial in prejudices and stereotypes. corporate citizenship initiatives; We have also continued to build instituted policies and structures bias mitigation practices into to promote diversity, inclusion,
Talent our people process. For example, and belonging; and studied removing gendered language gender pay-equity across our from job postings, giving organization. Going forward, we managers tools to mitigate bias are committed to improving before a performance review, and our transparency to provide more
Environment holistic data for ESG-related external disclosure. Governance CEO Purpose
Citrix | Sustainability Report 2019 35
Our Diversity, 2019 Workforce Metrics Inclusion & Belonging GRI/SASB strategy 26% 31% 25% 20% Female Female Female Female
At Citrix, we’re striving to create UN SDGs People Board of a Culture of Belonging where Overall Managers Leadership Directors we each feel like we fit in, can take risks, and are empowered to contribute as ourselves to drive 74% 69% 75% 80% the future of work. To achieve Male Male Male Male Social EqualitySocial this, we have built our Diversity, Inclusion & Belonging strategy Data from December 2019. Gender data is global. “Leadership” represents VP levels and above. on four key pillars: Talent Grow Mitigate 2019 Race and Ethnicity inclusive unconscious bias 57% 62% 76% leaders Remove the unconscious and teams
Environment barriers to attract, develop and retain the Develop all Citrix best talent across employees to practice background and identity. inclusion as the way we work. Governance 19% 16% Develop Mobilize our 16% 15% 16%
CEO diversity employees 5% 3% 5% 6% Reach new candidate Harness the passion 2% 1% 1% sources and support in our workforce Overall People Managers Leadership employee growth. to experiment, learn Purpose and grow together. White Hispanic or Latino Asian Black or African American Multicultural
Data from December 2019. Race and ethnicity data is U.S. only. “Leadership” represents VP levels and above. In February 2021, KPMG conducted an independent accountant’s review of our greenhouse gas emissions and diversity and inclusion metrics and updates have been made to our 2019 data accordingly. Please visit our online report to view our independent accountant’s review in full. Citrix | Sustainability Report 2019 36
More than 2,300 employees are engaged with Citrix ERGs— approximately 30% of our employee base.
GRI/SASB One of the ways we celebrate diversity
is through our Dawn Morris Senior Manager,
UN SDGs employee resource Investor Relations groups (ERGs) and President, Black Professionals Network
Our ERGs support underrepresented groups of Social EqualitySocial employees and build “safe spaces” for members, educate Champion and a Senior Vice allies, and attract and retain President or Vice President-level Talent talent. ERGs are an important sponsor, to provide guidance, component of our Diversity, visibility and support to the ERG’s Inclusion & Belonging efforts, chair and broader membership. addressing topics like career development, mentoring, ERGs benefit Citrix by connecting Environment advocacy and networking. us around the globe, improving our workforce representation “ Working with Citrix’s executive and More than 2,300 employees and providing awareness and diversity and inclusion teams, we’re are engaged with Citrix ERGs— feedback that make us better as approximately 30 percent of our a company and a steward in the Governance building a culture that encourages employee base. Today, we have communities we serve. ten ERGs with 29 chapters across us to share our ideas towards a more nine offices in seven countries. CEO Each ERG has the support of inclusive environment for all.” an Executive Leadership Team —Dawn Morris Purpose
Citrix | Sustainability Report 2019 38
GRI/SASB Citrix has the following ERGs: UN SDGs Black Professionals Network Women’s Inspirational Pride Alliance—LGBTQ+: (BPN): Network (WIN): The Pride Alliance was BPN was established in 2017 to For more than ten years, established more than a decade support employees of African WIN has been providing ago by LGBTQ+ employees at support, enhancing career descent by providing networking Citrix to gain domestic partner
Social EqualitySocial development and evolving the benefits for their spouses. opportunities, mentorship and work environment for women Since then, they have partnered education for both allies and at Citrix. Every March, WIN with the company to champion members, as well as support members lead the celebration of Talent industry-leading initiatives, Citrix’s efforts to attract and International Women’s Day, an making Citrix a leader for LGBTQ+ retain diverse talent and official holiday in 20 countries. rights, scoring 100 percent in the suppliers. In 2020, the BPN The 2020 festivities celebrated last four HRC Corporate Equality has been a driving force within the 100th anniversary of Indexes. The Pride Alliance has women’s constitutional right to Environment Citrix for Racial Equity, hosting more than 300 members across vote in the U.S. WIN has more seven offices in the U.S., Daring Dialogue discussions than 500 members across nine Central America and Europe. and working with Corporate Citrix offices in the U.S., Central Citizenship and Diversity, America, India, East Asia Asian Professionals: Inclusion & Belonging to drive Founded in 2020 by Citrix
Governance and Europe. systemic, internal and personal employees of Asian and Pacific change at Citrix. Islander descent and allies,
CEO dedicated to social, professional and cultural development. A truly virtual ERG, they have members in most of Citrix’s U.S. offices. Purpose
Citrix | Sustainability Report 2019 39
GRI/SASB UN SDGs Citrix Enabled: Foster Family & Adoption Citrix Emerge: This ERG was founded in Group: Launched in March of 2020, 2017 as a caregiver’s group Founded in 2017, this ERG Emerge had its first event on the for parents of special needs provides an open and supportive last day Citrix employees were children. In 2020, Enabled was atmosphere for employees who in the office before COVID sent all
Social EqualitySocial reimagined to promote the are in the process of adopting employees home. As one of our awareness of diverse-abilities, or considering adoption or newest ERGs, it has embraced a including physical disabilities, fostering. The main focus of the virtual model of engagement.
Talent neurodiversity and mental health group is to provide support Its mission is to engage, support in the workplace while also to nonprofits focused on child and inspire the next generation offering a community of support abuse prevention, foster care of Citrix employees by building for Citrix employees and their awareness and adoption services. a cross-functional community of loved ones. The group strives Military Veterans: professionals emerging in
Environment to develop a culture where all Supports military veterans and their careers or any new role. employees feel empowered by military families at Citrix globally. Parent & Caregivers: their abilities by advocating Members are comprised of This ERG was started as an online for accessibility across physical active duty military reservists, support group for parents at the space and technology and veterans, military family members start of the COVID work-from-
Governance by educating to reduce stigma. and allies. Working closely with home period in April 2020. It has grown to be one of our largest Latino Professionals Group corporate citizenship and talent (LPG): acquisition, the ERG has been ERGs, with members in every CEO region of the world. In September LPG was founded in 2017 to instrumental in recruiting military 2020, the parents’ group promote awareness of Latino candidates, supporting active- combined with the caregivers’ issues and foster a sense duty and veteran nonprofits and promoting cyber education. group, to officially launch as
Purpose of community and belonging our newest ERG. at Citrix. LPG has more than 150 members at our Fort Lauderdale headquarters. Citrix | Sustainability Report 2019 40
GRI/SASB Developing accessible products for those with disabilities UN SDGs
In 2020 we teamed up with accessibility experts to ensure that our digital services—such as Specifically, we are emphasizing In 2019, Citrix signed the Valuable websites, mobile apps, electronic these areas: 500 Commitment, supporting a Social EqualitySocial documents, software products global movement to put disability and other digital systems, + Web Accessibility on the business leadership are accessible to people with agenda. The initiative includes + Company-wide Digital Talent disabilities. As more and more the following commitments: Accessibility everyday activities go digital— including shopping, remote + Accessibility of our Online + Ensure that disability work, education, healthcare and Chat Functions inclusion is on our board banking—people with disabilities agenda + Establishing a plan to ensure Environment need to be able to access these + Make at least one firm services more than ever before. social media postings are commitment to action We are working to make sure accessible Citrix software is accessible to + Share our commitment with all users. the business and the world Governance CEO Purpose
Citrix | Sustainability Report 2019 41
GRI/SASB
We’re honored to be recognized UN SDGs with three Best Places to Work awards:
+ With a score of 90 percent, Citrix has been named for the second year in a row to the Social EqualitySocial 2020 Disability Equality Index (DEI)® Best Places to Work for Disability. Talent + For the fourth year in a row, Citrix was named a Best Place to Work for LGBTQ+ Equality by the Human
Environment Rights Campaign (HRC).
+ Citrix has been named to Working Mother magazine’s third annual list of the Best Companies for Dads. Governance Citrix was granted this honor for leading in the areas of
CEO paternity leave, childcare, flexible schedules and more. Purpose
Citrix | Sustainability Report 2019 42
GRI/SASB Benefits & wellness
Citrix is known for providing UN SDGs industry-leading paid leave for new parents by providing all parents (moms, dads and partners) 18 weeks of paid leave to care for We now offer daily mindfulness a newborn or newly adopted child. sessions to everyone at Citrix. This is just one more way Citrix We have also started a global Social EqualitySocial supports our employees’ work/ Due to COVID-19, we were unable mindfulness moment that life harmony and their growing to conduct our annual health provides all our offices a global families in one of life’s most fairs in person, but we continue moment to offer meditation to Talent exciting (and challenging!) times. to hold events virtually, including their teams. Mindfulness is a way This paid leave is in addition to healthy cooking classes, for people to calm their minds. the nine paid holidays and other wellness classes and parenting It’s a scheduled moment break paid time off (PTO) from Citrix for information sessions. during which everyone is invited family-focused time. to “Take a break, take a moment, Environment During 2020, we also grew our reset yourself.” We provide health benefits and mindfulness community. wellness programs for employees Mindfulness is a practice that Mindfulness and their families. We provide helps employees strengthen their free healthy snacks and fitness brain’s ability to focus and helps Governance programs (where available), cafés them avoid getting sidetracked is a way for that serve fresh, nutritious meals by stress. Mindfulness can and wellness and educational also help employees navigate CEO people to calm events. In addition to a conflict and strengthen their competitive base salary or hourly resilience in a world where wage, Citrix offers a company- change and transformation are their minds.
Purpose matched 401K, performance- the new normal. based bonus program, recognition awards and appreciation events for employees. Citrix | Sustainability Report 2019 43
Social Equality
Every single one of us must do our part—to listen, to learn, and to speak out and take action against social and racial injustice.
GRI/SASB Social equality
Everyone deserves to be free of UN SDGs discrimination, harassment and bias, no matter its source. And it will take all of us to bring about topical conversations over the changes we need and seek. In the past several months. Of response to the desire to listen, those that registered, the
Social EqualitySocial to learn, and to ask questions attendance rate of the dialogue to better understand allyship exceeded 90 percent. and advocacy, we have started a company-wide discussion Talent series entitled “Daring Dialogue.” More than 3,600 employees participated in two of these
Environment Everyone deserves to be free of discrimination, Governance harassment and bias, no
CEO matter its source. And it will take all of us to bring Purpose about the changes we need and seek. Citrix | Sustainability Report 2019 46
In reviewing our company GRI/SASB demographics, we saw a need to increase Black representation within Citrix, and we are committing to UN SDGs take the following actions:
+ To increase Black employee + To improve our career pathing representation within Citrix, and leadership development we will expand our recruiting of Black employees, we Social EqualitySocial at Historically Black Colleges provide executive mentors & Universities (HBCUs) for Black employees and organizations such identified through our Black
Talent as the National Society of Professionals Network or Black Engineers (NSBE), those on VP management National Association of succession plans, deliver Black Accountants (NABA) unconscious bias, diversity and AfroTech and engage and inclusion training for
Environment sourcing agencies specifically all employees, and expand focused on Black and African opportunities for Black American candidates. employees and other underrepresented groups in our leadership development
Governance programs with the goal of producing a diverse pipeline of future leaders within Citrix. CEO + At an executive recruiting level, we are committed to having a racially diverse
Purpose candidate pool for all executive and Board of Director searches.
Citrix | Sustainability Report 2019 47
GRI/SASB Observing Black History Month In addition, we’re making
UN SDGs significant investments in a comprehensive Racial Equity and Social Justice Program. In 2020, we celebrated Black And the talent crunch companies Our community outreach History Month by reflecting on across industries face today will campaign will include college the many historical influences only intensify. A global talent scholarships and internships, of, and contributions by, minority shortage of 85 million employees
Social EqualitySocial partnerships with social justice tech professionals. We also is expected by 2030.11 nonprofits and localized adopt- highlighted the opportunities a-school programs for minority that diversity in thought and There’s ample opportunity for
Talent at-risk students. experiences give us as we look technology companies to to the future of technology embrace, develop and advance In 2020, employee donations, and Citrix. the voices and ideas of Black matched by Citrix, contributed professionals and other diverse over $500,000 to a variety It’s a future where the need for employees. As we continue our of social justice organizations. Environment more minority professionals in focus on diversity, inclusion, and These donations assisted high tech will only grow. U.S. belonging at Citrix, we believe the 275 nonprofits with their racial Census projections show that by most exciting time for diversity equality work and engaged 2050, half of the U.S. population in technology is before us. almost 300 employees in will identify as part of a minority 10 Governance supporting causes that promote group. racial equality. CEO
10 U.S. Census 11 Korn Ferry: Future of Work Purpose
Citrix | Sustainability Report 2019 48
GRI/SASB $500,000 in social justice contributions. UN SDGs Social EqualitySocial Talent
275 nonprofits assisted. Environment Governance CEO
Purpose 300 employees.
Citrix | Sustainability Report 2019 49
Corporate
GRI/SASB Citizenship
Like the diversity across our Simply give UN SDGs employee base, our Corporate Citizenship efforts are broad Citrix matches donations up to per employee to support and reflect the individual 2,000 USD per employee per COVID-19 relief and recovery and collective interests and Simply serve year to qualifying nonprofits. efforts. Additionally, we have passions of our employee Through the Dollars for Doers set up a COVID-19 Relief and
Social EqualitySocial base. Volunteerism at Citrix Citrix employees receive program, employees can Recovery Fund to assist the is based on our program, 16 hours of paid volunteer time volunteer their own time and most vulnerable populations Simply Serve, and financial each year and can receive up earn “Cause Cards” allowing impacted by the pandemic. donations through our to three additional volunteer them to donate to their favorite Talent program, Simply Give. In 2019, days to support disaster relief nonprofits. In 2020, we doubled 3,134 employees participated in volunteer efforts. In response this match cap to 4,000 USD Corporate Citizenship activities to COVID-19, we are identifying benefitting 1,179 charities across opportunities for employees In 2019, 3,134 employees 40 countries. to virtually volunteer. Environment participated in Corporate
Governance Citizenship activities
CEO benefitting 1,179 charities
Purpose across 40 countries.
Citrix | Sustainability Report 2019 50
GRI/SASB UN SDGs Social EqualitySocial Talent Environment Philanthropy Our Corporate Giving Program These organizations are is committed to increasing championed by Citrix employees opportunities and improving the and provide many volunteer quality of life in our communities, opportunities. Please review our Governance both locally and globally. Citrix list of organizations supported by contributes to many educational the Corporate Giving Program. and charitable organizations. CEO Donations are made to nonprofit and non-governmental charitable organizations who are
Purpose non-religious and non-political with an emphasis on diversity and globalization.
Citrix | Sustainability Report 2019 51
Supplier/ Partner Code of Business Our Supplier/Partner Conduct Code of Business Conduct expresses our values— including acting ethically, supporting communities and respecting the environment— and serves as a foundation for Citrix policies and practices.
GRI/SASB Diverse suppliers UN SDGs Our commitment to Diversity, we can identify suppliers in each Inclusion & Belonging extends of these diversity categories. through our procurement policies. Our goal is to include at least The Citrix Supplier Diversity one qualified diverse supplier program actively encourages for each of our purchasing
Social EqualitySocial diversity within the supply base, opportunities, when diverse promoting social inclusion by suppliers exist within the using diverse suppliers. category. We track our spend
Talent with existing diverse suppliers Supplier Diversity at Citrix and provide Tier 2 reporting to identifies and promotes the our customers when requested. equitable inclusion of diverse third-party suppliers within In 2019, we hosted an Interactive For 2020, we have joined the As we begin to look into all our business operations. Supplier Diversity Fair where Environment Inclusion Works program at expanding our program to a more We define a Diverse Supplier 22 diverse suppliers, five Supplier Disablity:IN, connecting with global/international perspective as a business owned by an Diversity Advocacy organizations its 49 member companies by region in 2021 and beyond, underrepresented group or and Citrix employees across committed to creating an we have begun to do some work person whether registered with various departments convened inclusive culture for people in India to identify our Micro,
Governance an official certifying body or to discuss how diverse suppliers of diverse abilities, including Small and Medium Enterprise not, including Small Business can gain business opportunities physical disabilities, (MSME) Suppliers and collect the Enterprises (SBE). Through and/or expand existing neurodiversity and mental health appropriate certificates.
CEO partnerships with our Corporate relationships with Citrix. in the workplace. We are in the Diversity Councils: Disability:IN, process of developing a roadmap National LGBT Chamber of to improve our accessibility Commerce (NGLCC), National and broaden our inclusion of Purpose Minority Supplier Development employees with disabilities. Council (NMSDC) and Women’s Business Enterprise National Council (WBENC), Citrix | Sustainability Report 2019 53
UN Sustainable Development Goals
GRI/SASB Supporting UN Sustainable Development Goals
UN SDGs (SDGs)
We are proud to be part of the larger business continuity and risk mitigation discussion, Social EqualitySocial now and going forward. Citrix solutions can help address We are equally proud to social and economic inequities enable customers to achieve and support stronger, healthier
Talent their environmental and communities. They enable social responsibility employers around the world, objectives and to support across every industry, to expand nine of the UN Sustainable recruiting and retention efforts Development Goals. across geographical locations.
Environment By enabling remote work, Citrix Workspace can companies can increasingly help decrease negative offer employment opportunities environmental impact in across urban, suburban and rural a number of ways, including: locations. They are not limited to
Governance developed countries or specific hubs within developed countries and can accelerate opportunities CEO in developing regions. This broadening of economic opportunity and improved availability of quality employment Purpose can help reduce poverty and hunger domestically and abroad.
Citrix | Sustainability Report 2019 55
GRI/SASB UN SDGs
At Citrix, gender and Our Diversity, Inclusion & underrepresented minority Belonging initiatives create a pay equity is a topic we have better way to work and embrace long been working on. We the power of human difference.
Social EqualitySocial are committed to ensuring We celebrate diversity through Our diverse workforce spans that there is no gap within our our Employee Resource multiple generations, and own company. To meet that Groups (ERGs), which support lives and operates in more than commitment, every year we underrepresented groups of 40 countries. In 2019, we Talent plan to engage an independent employees and build “safe launched “Cultivating a Culture pay equity study firm prior spaces” for members, educate of Belonging,” a learning series to compensation planning so allies and attract and retain to share to best practices and that we can continue to talent. ERGs are an important offer support as we champion monitor, identify root causes component of our Diversity, inclusiveness and belonging.
Environment Belonging initiatives and consider appropriate Inclusion & Belonging efforts, remediation as necessary. addressing topics like career development, mentoring, create a better way advocacy, networking and other areas of focus for ERG Governance members. ERGs also benefit Citrix by connecting us around to work and embrace
CEO the globe, improving our workforce representation and providing awareness and the power of human feedback that make us better
Purpose as a company and a steward in the communities we serve. difference.
Citrix | Sustainability Report 2019 56
GRI/SASB UN SDGs
When organizations deploy Citrix Workspace and manage client devices to optimize for energy efficiency, they can dramatically decrease the greenhouse gas Social EqualitySocial emissions (GHG) associated with The ability for employees to As more companies adopt more client computing. For example, work on any device, on any flexible work policies, physical a desktop uses an average of network, anywhere, when paired office space requirements could
Talent 200 W/hour when in use. So, with a supportive flexible work decrease. In recent years prior a computer that is on for eight policy, decreases reliance on to the pandemic, while the global hours a day uses almost 600 kWh fossil fuels, lessens the burden energy intensity per building
and emits 175 kg of CO2 per of traffic and decreases GHG has improved, the number of year.12 Compare this to a laptop emissions. To illustrate, emissions buildings was increasing, up
Environment that uses between 50 and 100 W/ from transportation account for more than 2 percent annually. hour or uses 150 to 300 kWh and 14 percent of global GHG and Without action at scale, carbon emits between 44 and 88 kg of 30 percent of GHG in the United emissions related to buildings is
CO2 per year. Some of the most States. In the U.S., transportation expected to double by 2050. efficient thin clients, such as is the largest contributor to GHG Governance Chromebooks, use ~20 W/hour.13 emissions with over 75 percent Assuming a fully equipped of Americans getting to work by
desktop deployment as a starting private car.14 Work from home 12 Energuide CEO point, Workspace makes it employees in the U.S. avoid 13 Digital Trends possible to reduce GHG emissions emitting 3.6M tons of commuting 14 U.S. Census from employee computing related GHGs—the equivalent of 15 Global Workplace Analytics considerably. 91 million trees planted.15 Purpose
Citrix | Sustainability Report 2019 57
GRI/SASB Index
GRI/SASB Global Reporting Initiative (GRI) Index
This report was prepared using the Global Reporting Initiative (GRI) Standards. UN SDGs Organizational Profile Strategy
Disclosure # Description Answer Disclosure # Description Answer
102-1 Name of the organization Citrix Systems, Inc. 102-14 Statement from senior decision-maker Message from the CEO Social EqualitySocial
102-2 Activities, brands, products, and services Citrix Products Mechanisms for advice and concerns 102-15 2020 Proxy Statement about ethics
Talent 851 West Cypress Creek Road, 102-3 Location of headquarters Fort Lauderdale, Florida 33309 Ethics & Integrity
Location of operations Citrix Worldwide 102-4 Disclosure # Description Answer
Citrix is publicly traded under the
Environment 102-5 Ownership and legal form Values, principles, standards, and norms ticker symbol CTXS 102-16 Citrix Trust Center of behavior
102-6 Markets served About Us Mechanisms for advice and concerns 102-17 Corporate Governance about ethics 102-7 Scale of the organization About Us Governance
Information on employees and other 102-8 2020 Proxy Statement workers CEO
102-12 External initiatives UN Global Compact Purpose
Citrix | Sustainability Report 2019 59
GRI/SASB
Governance
Disclosure # Description Answer Disclosure # Description Answer UN SDGs
Identifying and managing economic, 102-18 Governance structure Corporate Governance 102-29 Governance environmental, and social impacts
Executive-level responsibility for Effectiveness of risk management 102-20 economic, environmental, Governance 102-30 2020 Proxy Statement, p. 14
Social EqualitySocial processes and social topics
Consulting stakeholders on economic, Review of economic, environmental, and 102-21 Governance 102-31 Governance
Talent environmental, and social topics social topics
Composition of the highest governance Highest governance body’s role in 102-22 2020 Proxy Statement, pp. 24–27 102-32 Governance body and its committees sustainability reporting
102-23 Chair of the highest governance body 2020 Proxy Statement, p. 10 102-33 Communicating critical concerns Corporate Goverance Environment
Nominating and selecting the highest 102-24 2020 Proxy Statement, p. 12 102-35 Remuneration policies 2020 Proxy Statement governance body
102-25 Conflicts of interest 2020 Proxy Statement, p. 10 102-36 Process for determining remuneration 2020 Proxy Statement, pp. 34–57 Governance
Role of highest governance body in 102-26 Governance 102-37 Stakeholders’ involvement in remuneration 2020 Proxy Statement, p. 36 setting purpose, values, and strategy CEO
Collective knowledge of highest 102-27 2020 Proxy Statement, pp. 18–27 102-38 Annual total compensation ratio 2020 Proxy Statement, pp. 72–73 governance body
Purpose Evaluating the highest governance body’s 102-28 2020 Proxy Statement, p. 12 performance
Citrix | Sustainability Report 2019 60
GRI/SASB
Stakeholder Engagement Reporting Practice
Disclosure # Description Answer Disclosure # Description Answer UN SDGs
102-40 List of stakeholder groups Governance Entities included in the consolidated 102-45 2019 Form 10-K financial statements 102-42 Identifying and selecting stakeholders Governance Defining report content and topic 102-46 Governance 102-43 Approach to stakeholder engagement Governance Boundaries Social EqualitySocial
102-44 Key topics and concerns raised Governance 102-47 List of material topics Governance
Talent 102-48 Restatements of information No significant changes
102-49 Changes in reporting No significant changes
102-50 Reporting period January 1, 2019–December 31, 2019 Environment This is Citrix’s inaugural Sustainability 102-51 Date of most recent report Report
102-52 Reporting cycle Annual
Governance Claims of reporting in accordance with Prepared using the Global Reporting 102-54 the GRI Standards Initiative (GRI) Standards (2016).
CEO 102-55 GRI content index GRI Index Purpose
Citrix | Sustainability Report 2019 61
GRI/SASB
Economic Performance Emissions
Disclosure # Description Answer Disclosure # Description Answer UN SDGs
Direct economic value generated 305-1 Direct (Scope 1) GHG emissions Environmental Impact 201-1 2019 Form 10-K and distributed 305-2 Energy indirect (Scope 2) GHG emissions Environmental Impact Financial implications and other risks 201-2 CDP Climate Change disclosure and opportunities due to climate change 305-3 Other indirect (Scope 3) GHG emissions Environmental Impact Social EqualitySocial
305-4 GHG emissions intensity Environmental Impact Indirect Economic Impacts
Talent 305-5 Reduction of GHG emissions Environmental Impact
Disclosure # Description Answer
Infrastructure investments and services Employment 203-1 Social Equality supported
Environment Disclosure # Description Answer 203-2 Significant indirect economic impacts Social Equality New employee hires and 401-1 Talent employee turnover
Energy Benefits provided to full-time employees Governance 401-2 that are not provided to temporary or Talent Disclosure # Description Answer part-time employees
CEO 302-2 Energy Consumption 1.6061 e+14 Joules 401-3 Parental leave Talent
302-3 Energy Intensity 53,347.77 (Joules/Revenue) Purpose
Citrix | Sustainability Report 2019 62
GRI/SASB
Training & Education Supplier Social Assessment
Disclosure # Description Answer Disclosure # Description Answer UN SDGs
Percentage of employees receiving In 2019, 99 percent of employees New suppliers screened using 404-3 414-1 Social Equality regular performance reviews received performance reviews social criteria
Negative social impacts on society in the 414-2 Social Equality supply chain, and actions taken Social EqualitySocial
Diversity & Equal Opportunity Customer Privacy Talent
Disclosure # Description Answer Disclosure # Description Answer
Diversity of governance bodies and Substantiated complaints regarding 405-1 Talent employees 418-1 breaches of customer privacy and losses Governance
Environment of customer data Governance CEO Purpose
Citrix | Sustainability Report 2019 63
GRI/SASB Sustainability Accounting Standards Board (SASB)
Our reporting aligns with the SABS Software & IT Services Sustainability Accounting Standard.
UN SDGs Data Security
Code Metric Reference Environmental Footprint of Hardware Infrastructure Description of approach to identifying and Code Metric Reference 230a.2 addressing data security risks, including Data Security & Privacy Social EqualitySocial use of third-party cybersecurity standards (1) Total energy consumed, (2) percentage 130a.1 Environmental Impact grid electricity, (3) percentage renewable
Talent Recruiting & Managing a Global, Diverse Discussion of the integration of & Skilled Workforce 130a.3 environmental considerations into CDP Climate Change disclosure strategic planning for data center needs Code Metric Reference
330a.2 Employee engagement as a percentage Sustainability and Business Strategy Environment
Data Privacy & Freedom of Expression Percentage of gender and racial/ethnic group representation for 330a.3 2019 Workforce Metrics Code Metric Reference (1) management, (2) technical staff wand (3) all other employees Governance (Description of policies and practices 220a.1 relating to behavioral advertising and Data Security & Privacy user privacy CEO Managing Systemic Risks from Technology Disruptions
Code Metric Reference
Purpose Description of business continuity risks 550a.2 COVID-19 and Business Continuity related to disruptions of operations
Citrix | Sustainability Report 2019 64
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