Engage. Lake Hills Library 2007 Community Study

Turn to us. The choices will surprise you. CONTENTS

COMMUNITY OVERVIEW Executive Summary ...... 1 Service Area Background: Lake Hills Library ...... 1 Service Area Background: Library Connection @ Crossroads ...... 2 History of the Lake Hills Library...... 2 History of the Library Connection @ Crossroads...... 3 The Lake Hills Library and Crossroads Service Area Today ...... 4 Geography ...... 4 Transportation ...... 4 Housing ...... 4 Business ...... 5 Education, Schools & Children...... 5 The Libraries Today and Tomorrow ...... 6 Stakeholder Feedback...... 8

COMMUNITY STUDY RECOMMENDATIONS ...... 9

BOARD PRESENTATION SLIDES

MAPS • Lake Hills Library Circulation (September 2007) • Library Connection @ Crossroads Circulation (September 2007) • Lake Hills Library PC Booking (September 2007) • Library Connection @ Crossroads PC Booking (September 2007)

APPENDICES • Demographic Summary • School Statistics • School Test Scores • Race in Service Area • Age in Service Area • Languages Spoken at Home • Occupational Profile • Home Sales in Service Area • Community Organizations • Transit Map • Sources COMMUNITY OVERVIEW

EXECUTIVE SUMMARY

The previous community study reported that Lake Hills and Crossroads are neighborhoods in transition. This continues to be the case. Now, however, these communities are showing definite signs of resurgence. The continued success of the Crossroads Shopping Center, progress toward redeveloping the Lake Hills Shopping Center, the evolution of the aging housing into ‘starter’ homes and condos and the concentrated attention of the City of Bellevue all indicate that East Bellevue is on the upward swing.

The impact of the immigrant and foreign born population on the community is profound. It is important to remember that along with the service workers who may be struggling economically and have language barriers, there is a highly educated population of Microsoft workers who are knowledgeable library users with high expectations.

Libraries everywhere are experiencing the friction between an older clientele who expect a quiet library and a younger population for whom social networking – online and in person – is a priority. Throw young families from different cultures into the mix and you have an interesting library stew. This is cast into high relief because of the homogenous nature of the original residents of the Lake Hills housing development, many who remain in the area.

SERVICE AREA BACKGROUND: LAKE HILLS LIBRARY

The first non-native inhabitants arrived in the area in the late 1860s. By the end of the 19th century, farms and a few mills made up the majority of the community. At the beginning of the 20th century, this area was known as a berry-growing center.

In 1955, R.H. “Dick” Connor purchased 1,200 acres of wetlands, fertile slopes and second growth timber and hired architect John Anderson and builders Bell and Valdez (Ted Valdez was Connor’s son-in-law) to plan and build what was hailed as the Northwest’s first planned community. Low cost GI Bill loans and ready employment at Boeing fueled the market for the homes priced at about $13,000. Living in Lake Hills was hailed as “getting away from it all just 20 minutes from downtown .” The Lake Hills Community Club became the de facto government while the swim club was the center of social life.

In 1969, Lake Hills was annexed to the City of Bellevue in two separate installments. The former Lake Hills Community Club became the Sammamish Community Council and the East Bellevue Community Council at this time. For the next 10 years, the councils and the City of Bellevue worked well together. Discord developed between the two during the 1980s revolving around issues of growth management, resulting in several lawsuits during the

1 1990s. Ultimately, the Sammamish Community Council was voted out of existence in fall 2001. The East Bellevue Community Council survived with a 53% majority, much lower than the 80% support it had earlier enjoyed.

In September 2001, a Citizen Advisory Committee was formed to strategize ways to deal with the deteriorating neighborhood, loss of shopping and the impact of growth. In June 2007, the neighborhood celebrated the completion of 18 capital projects identified by these citizens to improve streets, sidewalks, landscaping and neighborhood identity.

SERVICE AREA BACKGROUND: LIBRARY CONNECTION @ CROSSROADS

The Crossroads Shopping Center was built in 1962, anchored by Ernst Malmo, Lamonts and Pay & Save, as well as an ice-skating rink and a small theater. Soon, 156th Street was lined with small businesses and apartment complexes and the surrounding streets filled with houses. Crossroads and Sherwood Forest were annexed to the City of Bellevue in 1964.

In 1986, Ron Sher purchased the Crossroads Shopping Center and began improvements on the neglected facility. Part of the space became a covered mall with a community stage, an international food court and a gigantic chessboard. In 1994, the City of Bellevue opened the Bellevue Mini City Hall at Crossroads. The police station at Crossroads opened a year later and helped dispel the perception of the area being one of high crime. Today, the Crossroads Shopping Center is celebrated for its accessibility, community spirit and international appeal, and has received national attention.

HISTORY OF THE LAKE HILLS LIBRARY

In 1958, a group of homeowners formed the Cascade Library Association to explore the possibility of a library in Lake Hills. They met with a committee from the Lake Hills Community Club and the idea of expanding the clubhouse to include a library evolved. The Community Club began a membership campaign for the expansion and the Library Association began a fundraising campaign to provide maintenance funds. Bell and Valdez offered to build the addition at cost while King County Library System (KCLS) offered to provide books and staff. The expansion project was completed and the Cascade Library opened in November 1960.

The Cascade Library remained in the back of the clubhouse until KCLS built a new 7,600- square-foot facility next door using money from the 1966 bond issue, a Library Services and Construction Act grant and local funds raised by the Cascade Library Association. This facility opened as the Lake Hills Library on December 2, 1968.

In 1980, the Bellevue Library Advisory Board recommended that the Lake Hills Library be expanded, but the Bellevue City Council did not have the funds to support the expansion. In

2 1985, when Bellevue citizens voted to annex to KCLS, additional funds became available for an 1,400-square-foot expansion, bringing the library to 9,000-square-feet in 1991.

ESCAPE, an innovative late-night program for teens, began in March 1998. The library stayed open until midnight on Fridays and offered a variety of teens programs. Funding for the program ceased in December 2001. Also in 2001, the library interior was rearranged and an enclosed, sound resistant Teen Zone was added in the southwest corner. This has proved immensely popular with teens.

In 2004, Lake Hills received new furnishings intended to provide more approachable points of service. Along with reference desk alterations, new Self-Checkout machines and adjustable staff desks were added. The children’s area was redecorated at this time and size appropriate computer tables were added. Catalogs in the stacks were added in 2007.

HISTORY OF LIBRARY CONNECTION @ CROSSROADS

In spring 2001, the owner of the Crossroads Shopping Center offered KCLS space in the mall at a very reasonable price. KCLS seized the opportunity to lease a 2,300-square-feet for the Library Connection @ Crossroads. Crossroads was designed to be a non-traditional library that would appeal to an immigrant population and other residents who were not currently using public libraries. It was conceived as a “library connection” that would introduce the concept of the library to a population who might not be familiar with it. Since it was just 1.3 miles away Crossroads was set up to be administered in conjunction with Lake Hills, a conventional library.

The design was heavily influenced by retail concepts and the collection consisted of popular browsing, uncataloged materials with a heavy emphasis on media and world languages. The decision was made that materials assigned to Crossroads would not appear in the library catalog and therefore not be subject to holds. The children’s collection was also established as a purely browsing collection, with no homework or report books. Public access computers were installed, including four smaller-sized children’s stations.

In keeping with the library connection concept, no traditional library reference service was offered at Crossroads. Instead, a reference hotline that connected instantly to Answer Line at Bellevue Regional Library was installed. Library assistants hired to staff the new facility were fluent in Spanish, Chinese or Russian — the three predominant languages in the area. In the first six months the Library Connection was open, library usage in East Bellevue doubled, a result that exceeded highest expectations.

In 2005, KCLS was offered additional space and an opportunity to have the library open directly into the food court. By leasing this adjacent space, the size of the library was increased by about 703-square-feet for a total of 2,909-square-feet. This initial renovation, however, did not have the same “retail panache” of the original Library Connection and so

3 another remodel was completed in October 2006. New display shelving and lighting, a cyber bar and specially designed screening for the computer workstations gave the Library Connection back its special feel. The circulation has increased another 5% since these changes were completed.

THE LAKE HILLS AND CROSSROADS SERVICE AREA TODAY

Lake Hills and Crossroads serve an extremely diverse population. More than 27% of people living in East Bellevue are foreign born and more than 30% speaks a language other than English at home. Statistics show that 71% of the 55,275 East Bellevue residents are Caucasian, but this group includes immigrants from many countries, especially Russia, the Ukraine and Romania. Asians are the largest group of immigrants with 9,014 Chinese alone. The 2000 census shows 3,621 Hispanics in the area. Also present is a large Indian and Pakistani population, which may be attributed to Microsoft’s international recruitment.

As the median household income of $86,862 indicates, the majority of the residents are middle class families with two wage earners. About 73% of homes are family households and 26% are single occupancy households. Residents 17 years old and younger account for 21% of the population. The population is slightly grayer than the rest of King County with 13.1% of the residents 65 years and older. A majority of homes (61.4%) are owner occupied, leaving 38.6% renter occupied. Most of the 3.8% of Bellevue residents living below the poverty level are from this area.

A number of social service agencies serve the Lake Hills and Crossroads area. A detailed list is provided in the appendices.

GEOGRAPHY Generally termed “East Bellevue” as opposed to downtown or “West Bellevue,” the Lake Hills community is bordered by I-90 to the south and stretches north to Redmond. The western boundary is about 130th Avenue and the eastern boundary is . The Crossroads community lies east of Overlake, north of Lake Hills, west of Lake Sammamish and south of Redmond.

TRANSPORTATION Both Lake Hills and Crossroads are well served by a number of bus routes, although Crossroads has a greater variety of routes and schedule frequency. A transit map is enclosed in the appendices.

HOUSING In 2006, the Seattle Times reported that the median home price in the Lake Hills/Crossroads area was $455,500 (an 11.5% increase from five years prior). Realtors tout the area’s 1950s and 1960s housing stock as prime starter homes. Apartments and homes in Crossroads attract some Microsoft employees who welcome the short commute.

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All four of Bellevue’s Housing Authority of the County of King (H.A.C.K.) housing complexes are in this area, as well as most of the City’s other subsidized housing. Most of the residents receiving housing help are elderly people living on Social Security, single parents with low paying jobs and immigrants whose lack of English keeps them working for minimum wage. In addition, a non-profit group called Housing at the Crossroads is constructing transitional housing units for struggling Eastside families. This group anticipates providing 5,280 bednights each year for homeless families when the project is completed in late 2007.

BUSINESS Businesses in Lake Hills are located in four shopping areas: the Lake Hills, Kelsey Creek, Bell-East and Crossroads shopping centers.

The Lake Hills Shopping Center has been on the decline for a number of years after losing a QFC, a hardware store and a drugstore. In addition to the Bank of America, there are small retail businesses such as an international market, a teriyaki restaurant, a dollar store and a nail salon. Several small stores, such as the deli and wine store, are doing well and would like to remain in the shopping center when it is redeveloped. The neighborhood is now strongly interested in seeing new business in the area, according to Cheryl Kuhn, Neighborhood Outreach Manager for the City of Bellevue. The current plan calls for a mixed- use development with 90 residential units, in addition to the new Lake Hills Library.

The Kelsey Creek Shopping Center also lost its anchor, which was K-Mart. Costco has a long term lease on the K-Mart property and is beginning the process to open a small warehouse store there. The shopping center houses a diverse range of businesses, from vacuum repair and a liquor store to Mexican videos.

The Bell-East Shopping Center has a QFC and a number of small ethnic shops such as a Chinese bakery and a Hispanic grocery and video store. These small shops are prospering.

Crossroads Shopping Center serves the Lake Hills area, but also attracts customers from a larger area. The mall is very popular for the range of stores, the food court featuring many different cuisines, the diverse community events and the Library Connection @ Crossroads.

In most contemporary malls, the retail environment is centered on anchor stores. In contrast the small ethnic, start-up businesses have flourished in the Lake Hills shopping areas even though large anchors failed.

EDUCATION, SCHOOLS AND CHILDREN The Bellevue School District students have consistently performed above the state and national average, as is apparent in WASL scores and in high school SAT scores, which have steadily increased during the past two years. WASL scores for students in math and reading range from the high 50th to 90th percentiles for the 2006-2007 school year. This high

5 achievement may be attributed to many factors, but perhaps most obvious is the economic factor. Median family income in this area is higher than average, and although not entirely empirical, observation has led us to conclude that there is higher parent involvement.

The diversity evident in the general population is also represented in the schools served by the Lake Hills Library and Library Connection @ Crossroads. Six elementary schools in the Bellevue School District fall within the service area of these two libraries. In addition, Robinswood Alternative School, Tillicum and Highland middle schools and Sammamish High School are located in the service area.

The demographic mix of the schools is nearly 50/50 with 48.9% white students compared to a district average of 56.1%. Asian students comprise 20.47% of the student population (the district average is 24.3%) and hispanic students make up 17.02% of the student population (the district average is 8.7%). The average number of children receiving free or reduced- price meals for the schools served is 34.65% (the district average is 17.1%).

The three private schools in the area include the Jewish Day School, St. Louise Parish School and the newly opened Chestnut Hill Academy.

There are six Head Start classes housed at public schools that are visited by the Lake Hills children’s librarian. The children's librarian has also worked with Lake Hills Elementary and Sherwood Forest Elementary to promote Early Literacy by actively participating on their “Getting School Ready” teams. These teams build strong connections between the library and other community agencies, the schools, parents and childcare providers. Their goal is to help children develop the Early Literacy and other skills necessary for a smooth transition into school. There are also more than 100 preschools and daycare centers in the area.

The campus of Bellevue Community College is very near the Lake Hills Library. Some students use the library for Internet access and study.

THE LIBRARY TODAY AND TOMORROW

The Lake Hills Library was built in 1968 and although it was recently remodeled is showing fatigue. The 2004 Capital Bond Measure calls for a 10,000-square-foot facility in the Lake Hills Shopping Center when it is redeveloped. The community (and staff) can hardly wait. The City of Bellevue identifies this project as the neighborhood’s number one priority.

The current building is in the heart of a residential area and situated next to a greenbelt. It is very much a neighborhood library attracting seniors, young families and children on their bikes or skateboards. The library is unique in having a dedicated Teen Zone outfitted with public access computers, a print station and the teen collection. Teens like the idea of having their own area where they can hang out, chat with friends and basically be themselves without having to worry about disturbing other library patrons on the main floor.

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Programming has mostly been directed toward children, teens and the immigrant population. Story Times and other children’s programs are popular at both locations.

At Lake Hills, there are active book discussion groups for adults, teens and homeschoolers. Teen programming runs the gamut from gaming to writing groups. Crossroads hosts several World Language Story Times. Children’s and family programming takes place on the Market Stage in the mall. The Bellevue Friends of the Library have provided generous financial support for programming at both libraries.

Both libraries provide ESL and citizenship support to immigrants. Lake Hills features a citizenship preparation class, in partnership with Asian Counseling and Referral Service, that supports applicants for U.S. citizenship from submitting the application through the final interview. There is also a Talk Time English conversation class at Lake Hills. Crossroads provides an English class for Spanish speakers, augmented by a concurrent Spanish- language Story Time for children of the class participants. This class is funded by grants from the KCLS Foundation and the Bellevue Friends of the Library.

Adults tend to use both libraries for recreational reading. At Lake Hills paperbacks (including Choice Reads) are the most popular items. World language options are popular at both libraries. Adult world language material turns over nearly nine times a year at Crossroads (four times more frequently than it does at Lake Hills and twice as frequently as it does at Bellevue). At Lake Hills, Russian and Chinese materials circulate more often than the materials in other world languages.

Lake Hills offers full reference service, but perhaps because Bellevue Regional Library is only 4.3 miles away, the reference desk is not as busy as it is at other libraries of similar size.

Since the Library Connection @ Crossroads opened, many Lake Hills patrons use both sites. Lake Hills has seen an 11.7% increase in foot traffic since January 2006 and Crossroads has increased 35.6% for the same period. The convenience of Crossroads and the proximity to other shopping makes it first choice for many patrons to pick up their holds. Circulation at Lake Hills has dropped since the opening of the Library Connection @ Crossroads, but the overall circulation for East Bellevue has doubled. Circulation statistics for 2006 show 434,739 items checked out from Crossroads and 316,173 items from Lake Hills. The combined total for both sites is comparable to a regional library. Traffic counts show a similar picture. In April 2007, combined foot traffic totaled 64,351 for the two locations. In comparison, Redmond Regional welcomed 43,096 patrons and Bellevue Regional 71,815. KCLS’ analysis in 2007 shows that the cost per item circulated at Crossroads is $2.42 compared to a System average of $4.48. Self-Checkout accounts for 82% of the circulation at these two libraries.

7 There are 23 public computers with Internet access at Lake Hills and 17 at the Library Connection @ Crossroads. In addition, there are two laptops that may be checked out to patrons at Crossroads. Both locations also provide additional computers – two at Lake Hills and four at Crossroads – equipped with educational games for young children. A computer with text enlarging and screen-reading software is also available to Lake Hills patrons. Public access computers at both libraries provide many immigrants with a crucial tie to relatives and the opportunity to stay connected via news sources from their home country.

Computer classes have historically not been well attended. Instead, staff members have offered one-on-one computer instruction in a variety of languages. Patrons continue to express an interest in computer classes so after a hiatus, plans are being made for classes to begin again.

STAKEHOLDER FEEDBACK

As part of an effort to explore and assess community needs, the staff conducted informal interviews with 59 Lake Hills and Crossroads patrons. Respondents were generally enthusiastic about the prospect of a new library and while many of our patrons expressed overall satisfaction with the current library, some themes did emerge when they were asked for suggestions for the new Lake Hills Library, including study rooms, additional computers, more DVDs and larger restroom facilities.

While these conversations were not intended to be scientific, this anecdotal information should provide some valuable insight regarding patron priorities as the planning process moves forward. Additionally, these interactions provided a positive public relations opportunity as patrons were made aware of how their continued support – via the most recent library bond measure – will directly benefit their community. Moreover, patrons seemed to be genuinely pleased to be consulted and many expressed interest in participating in upcoming public meetings regarding their new library.

8 COMMUNITY STUDY RECOMMENDATIONS

EDUCATION INITIATIVE • Capitalize on opportunities for electronic collaboration to make Bellevue School District teachers, students, and parents more aware of KCLS resources. • Take advantage of any expansion of the “Getting School Ready” teams in the area.

YOUTH SERVICES • Monitor the role of social networking for teens and participate as appropriate. • Expand standardized test preparation programs, such as the WASL and SAT. • Investigate the feasibility of Study Zones at both Lake Hills and Crossroads. • Continue to foster teen literacy through book discussion groups both on and off site.

COMMUNITY OUTREACH • Identify venues for communication with the Latino community. • Pursue partnerships with other community organizations. • Work with Community Relations to promote the new Lake Hills Library. • Continue to recruit bilingual staff to reflect the community at large. • Investigate programming ideas that engage and build community. • Continue apprising Advisory Board and Friends of local and System events or trends.

COLLECTION • Promote the collection via display in both libraries and the new Lake Hills Library. • Offer a prominent and robust collection for all ages in Russian, Spanish and Chinese at the Lake Hills Library. • Expand Crossroads’ non-fiction collection to include cookbooks, gardening, craft, architecture, interior design, personal finance, house buying and art. • Revitalize the ESL and World Language collections at Lake Hills and Crossroads. • Assess the need for additional World Language representation in both libraries.

FACILITIES (BOND-RELATED CONSTRUCTION) • Continue planning for a new facility in Lake Hills Shopping Center. Priorities include: o Additional computer work stations (cyber bar) o Comfortable seating o A multifunctional meeting room/quiet space o An enclosed Teen Zone o Incorporation of Early Literacy elements • Identify ways to increase backroom efficiency in both libraries. • Implement multilingual Way finding strategies. • Make current Lake Hills Library entry and bathrooms ADA compliant.

9 Community Study Lake Hills Library

November 2007

Community Study Lake Hills Library GEOGRAPHY • Lake Hills is bordered by I-90 to the south and stretches north to Redmond. Bounded by 130th Avenue (to the west) and Lake Sammamish (to the east). • Crossroads lies east of Overlake, north of Lake Hills, west of Lake Sammamish and south of Redmond. • Lake Hills and Crossroads are well served by a number of bus routes. Community Study Lake Hills Library HISTORY 1958 Cascade Library Association is formed 1960 Cascade Library opens in Lake Hills Community Clubhouse 1968 KCLS builds Lake Hills Library (7,600 sq-feet) 1985 Bellevue citizens vote to annex to KCLS 1991 Lake Hills Library expansion (9,900 sq-feet) 2004 Library Connection @ Crossroads opens 2004 KCLS passes $172 million bond measure

Community Study Lake Hills Library DEMOGRAPHICS • Largest minority populations:

¾ Asian (17%)

¾ Hispanic (6.7%)

¾ Foreign Born: 27.4%

¾ Language Other than English (30.4%)

• Educational attainment

¾ High School or Higher (92.2%)

¾ Bachelor’s Degree or Higher (47.8%)

¾ Median Age: 37.1 years Community Study Lake Hills Library POPULATION

Service City of King Area Bellevue County 2000 2000 2000 TOTAL 55,275 109,569 1,737,034 POPULATION

WHITE 73.6% 74.3% 75.7%

ASIAN 17.0% 17.4% 10.8%

Community Study Lake Hills Library POPULATION

Service City of King Area Bellevue County 2000 2000 2000 HISPANIC/ 6.7% 5.3% 5.5% LATINO

AFRICAN 2.2% 2.0% 5.4% AMERICAN AMERICAN INDIAN/ 0.4% 0.3% 5.5% ALASKA NATIVE Community Study Lake Hills Library AGE

Service City of King Area Bellevue County 2000 2000 2000

17 & YOUNGER 21.0% 27.4% 22.5%

18 & OLDER 79.0% 78.9% 77.5%

65 & OLDER 13.4% 13.4% 10.5%

Community Study Lake Hills Library COMMUNITY BUSINESS AND EMPLOYMENT

• Home to four shopping areas: the Lake Hills, Kelsey Creek, Bell-East and Crossroads shopping centers.

• Small ethnic, start-up businesses have flourished in the Lake Hills shopping areas even though large anchors failed.

• Current plans call for the redevelopment of the Lake Hills Shopping Center with 90 residential units, in addition to the new Lake Hills Library. Community Study Lake Hills Library COMMUNITY INCOME/HOUSING

•Median home value: •Owner Occupied: 63.6% ¾ Service Area: $265,918 •Renter Occupied: ¾ City of Bellevue: 36.4% $299,400

¾ King County: $236,900

• Median income:

¾ Service Area: $63,612

¾ City of Bellevue: $62,338

¾ King County: $53,157

Community Study Lake Hills Library COMMUNITY EDUCATION/SCHOOLS

• The libraries serve the Bellevue School District: — 6 elementary schools — 2 middle schools — 2 high schools —3 private schools

• WASL scores for students in math and reading range from the high 50th to 90th percentiles for the 2006-2007 school year.

• There are more than 100 preschools and daycare centers in the area. Community Study Lake Hills Library RECOMMENDATIONS

Community Study Lake Hills Library EDUCATION INITIATIVE

• Make Bellevue School District teachers, students, and parents more aware of KCLS resources by capitalizing on opportunities for electronic collaboration. • Take advantage of any expansion of the “Getting School Ready” teams in the area. Community Study Lake Hills Library YOUTH SERVICES

• Monitor the role of social networking for teens and participate as appropriate. • Expand standardized test preparation programs, such as the WASL and SAT. • Investigate the feasibility of Study Zones at both Lake Hills and Crossroads. •Continue fostering teen literacy via book discussion groups on and off site.

Community Study Lake Hills Library COMMUNITY OUTREACH

• Identify venues for communication with the Latino community. • Pursue partnerships with other community organizations. • Work with Community Relations to promote the new Lake Hills Library. • Continue to recruit bilingual staff to reflect the community at large. • Investigate programming ideas that engage and build community. • Apprise Advisory Board and Friends of local and System events or trends. Community Study Lake Hills Library COLLECTION

• Offer a prominent and robust collection for all ages in Russian, Spanish and Chinese at the Lake Hills Library. • Expand Crossroads’ non-fiction collection to include cookbooks, gardening, craft, architecture, interior design, personal finance, house buying and art. • Revitalize the ESL and World Language collections at Lake Hills and Library Connection @ Crossroads. • Assess the need for additional World Language representation in both libraries.

Community Study Lake Hills Library FACILITIES

• Continue planning for a new facility in Lake Hills Shopping Center with: – A multifunctional meeting room/quiet space – Additional computer work stations – Comfortable seating – An enclosed Teen Zone – Early Literacy elements • Identify ways to increase backroom efficiency in both libraries. • Implement multilingual Way finding strategies. Lake Hills Library Patron Circulation September 2007 Woodinville Lake Forest Park Shoreline Bothell Kenmore

Duvall

Duvall

Redmond

Redmond

I-5 Expr

Aurora Redmond Kirkland

HuntsYarrow Point Point SR 520 Carnation

Clyde I-5 Expr Seattle Hill 520 I-405 Library Connection Carnation Medina @ Crossroads Bellevue Lake Lake Hills Washington Lib Sammamish I-90/I-5 rary Transit Beaux Alaska Arts I-90 Lake West Seattle I-5 Mercer Island Sammamish KEY Bellevue LH & Crossroads CTs Lake_Hills_circ0907 Issaquah Primary Streets Freeway Newcastle Park Water

SR 99 Renton

SR 599

Renton

KCLS 9/07 0 5 10 Miles Library Connection @ Crossroads Patron Circulation September 2007

Woodinville Lake Forest Park Shoreline Bothell Kenmore

Duvall

Duvall

Redmond

Redmond

I-5 Expr

Aurora Redmond Kirkland

HuntsYarrow Point Point SR 520 Carnation

Clyde I-5 Expr Seattle Hill 520 I-405 Library Connection Carnation Medina @ Crossroads Bellevue Lake Lake Hills Washington Lib Sammamish I-90/I-5 rary Transit Beaux Alaska Arts I-90 Lake West Seattle I-5 Mercer Island Sammamish KEY Bellevue LH & Crossroads CTs CROSSROADS_circ0907 Issaquah Primary Streets Freeway Newcastle Park Water

SR 99 Renton

SR 599

Renton

KCLS 9/07 0 5 10 Miles Lake Hills Library PC Bookings September 2007

Redmond Kirkland

Hunts Yarrow Point Point

Clyde Seattle Hill 520 I-405 Library Connection Medina @ Crossroads Washington Lake Hills Library Sammamish Transit Beaux Arts I-90 Lake Mercer Island Sammamish

Bellevue

KEY Issaquah LH & Crossroads CTs LakeHillsPCBook Primary Streets Newcastle Freeway Water Park

SR 99 Renton

SR 599

KCLS 9/07 0 3.5 7 Miles Library Connection @ Crossroads PC Bookings September 2007

Redmond Kirkland

Hunts Yarrow Point Point

Clyde Seattle Hill 520 I-405 Library Connection Medina @ Crossroads Lake Bellevue Washington Lake Hills Library Sammamish Transit Beaux Arts I-90 Lake Mercer Island Sammamish

Bellevue

KEY Issaquah LH & Crossroads CTs CrossroadsPCBook Primary Streets Newcastle Freeway Water Park

SR 99 Renton

SR 599

KCLS 9/07 0 3.5 7 Miles Lake Hills Library Community Study Demographic Summary

American Lake Hills City of King Community 2000 Census Data Library Bellevue County Survey Service Area King County 2005 Population 55,275 109,569 1,737,034 1,755,818 Average household size 2.47 2.37 2.39 2.29 Median age 37.1 38.2 35.7 37.7 17 years and younger 21.0% 27.4% 22.5% 21.7% 18 years and over 79.0% 78.9% 77.5% 65 years and over 13.4% 13.4% 10.5% 10.2% White 73.6% 74.3% 75.7% 73.1% African American 2.2% 2.0% 5.4% 5.7% Asian 17.0% 17.4% 10.8% 13.3% Hispanic 6.7% 5.3% 5.5% 6.8% American Indian and Alaskan Native 0.4% 0.3% 0.9% 0.8% Native Hawaiian and Other Pacific Islander 0.3% 0.2% 0.6% 0.6% Owner occupied housing 63.6% 61.5% 59.8% 61.2% Renter occupied housing 36.4% 38.5% 40.2% 38.8% Median household income* $ 63,612 $ 62,338 $53,157 $58,370 Median home value $ 265,918 $ 299,400 $236,900 $345,300 Educational attainment - high school graduate or higher 92.2% 94.3% 90.3% 91.6% Educational attainment - bachelor's degree or higher 47.8% 54.1% 40.0% 43.6% Foreign born 27.4% 24.5% 15.4% 18.8% Language other than English 30.4% 26.9% 18.4% 22.3%

* CPA Community Profile Analysis: Consumer and Business Demographic Reports [R658.83979 CPA 2000 v.1] 2001 Lake Hills Library Community Study School Statistics

Ethnicity

2006-2007 School Year School District Black* White* Grades Islander* Hispanic* Learner*** Enrollment* Alaska Native* Asian or Pacific Pacific or Asian English Language Language English American Indian or Library Collection Size Collection Library Free/Reduced Lunch** Free/Reduced

Elementary School Ardmore Bellevue 282 K-5 49.4% 30.6% 5.7% 22.0% 28.7% 36.2% Bennett Bellevue 362 K-5 8.0% 7.7% 1.1% 21.5% 4.4% 63.5% Lake Hills Bellevue 495 K-5 58.4% 31.4% 6.1% 20.2% 30.3% 37.0% Phantom Lake Bellevue 394 PK-5 24.1% 10.7% 3.6% 22.6% 0.3% 12.4% 48.5% Sherwood Forest Bellevue 359 K-5 45.7% 29.0% 3.9% 24.8% 0.3% 22.8% 42.1% Spiritridge Bellevue 282 K-5 22.3% 9.9% 5.7% 11.7% 0.4% 3.5% 66.3%

Middle/Jr. High School Tillicum Bellevue 629 6-8 20.3% 5.7% 3.7% 16.2% 0.6% 7.6% 63.1% Highland Bellevue 551 6-8 41.3% 15.8% 3.1% 18.0% 40.0% 25.4% 46.3%

High School Robinswood Bellevue 241 6-12 44.4% 8.4% 8.3% 9.1% 0.8% 18.3% 55.2% Sammamish Bellevue 1219 9-12 25.6% 9.9% 3.9% 19.1% 0.7% 14.0% 56.8%

Private Schools Jewish Day School 275 PK-8 St. Louise Parish 460 PK-8 Chestnut Hill Academy 122 K-8

Registered Home School Users

Total in Service Area

*OSPI Internet site 2006-2007 school year *** Called "Transitional Bilingual" on OSPI Internet site.

9/5/2007 Lake Hills Library Community Study Test Scores

2006-2007 Washington Assessment of 2006-2007 School Year District Student Learning (WASL) Elementary Grade Reading Math Writing Science 3rd 68.9% 66.7% Ardmore Bellevue 4th 84.2% 73.7% 68.4% 5th 77.5% 60.0% 47.5% 3rd 82.9% 82.9% Bennett Bellevue 4th 89.4% 86.4% 84.8% 5th 89.5% 80.7% 82.5% 3rd 58.2% 56.4% Lake Hills Bellevue 4th 75.9% 46.6% 62.1% 5th 66.3% 51.3% 48.8% 3rd 75.9% 77.6% Phantom Lake Bellevue 4th 82.5% 65.0% 50.0% 5th 87.2% 60.4% 58.3% 3rd 84.1% 92.9% Sherwood Forest Bellevue 4th 77.8% 64.4% 73.9% 5th 82.4% 62.7% 43.1% 3rd 86.0% 82.0% Spiritridge Bellevue 4th 88.9% 83.3% 83.3% 5th 75.5% 67.3% 57.1% Middle/Jr. High Grade Reading Math Writing Science 6th 75.2% 66.2% Tillicum Bellevue 7th 81.6% 68.2% 81.8% 8th 68.9% 69.5% 61.5% High School Grade Reading Math Writing Science 7th 45.0% 35.0% 20.0% Robinswood Bellevue 8th 52.4% 19.0% 19.0% 10th 54.9% 24.5% 70.6% 2.1% Sammamish Bellevue 10th 84.8% 51.7% 81.8% 45.4% Lake Hills Library Community Study Race of Service Area

Lake Hills City of Library King County RACE Bellevue Service Area White 40,855 81,441 1,315,507 % 73.6% 74.3% 75.7% African American 1,184 2,183 93,875 % 2.2% 2.0% 5.4% American Indian & Alaska Native 215 356 15,922 % 0.4% 0.3% 0.9% Asian 9,244 19,056 187,745 % 17.0% 17.4 10.8% Native Hawaiian & Pacific Islander 162 257 9,013 % 0.3% 0.2% 0.5% Hispanic or Latino 3,622 5827 95,242 % 6.7% 5.3% 5.5% TOTAL 55,282 109,120 1,666,535

Race (other than white) of Population in Lake Hills Library Service Area

African American

American Indian & Alaska Native Asian

Native Hawaiian & Pacific Islander Hispanic or Latino Lake Hills Library Community Study Age of Service Area

Lake Hills City of Ages in Lake Hills Library Service Area Library King County AGE Bellevue Service Area 17 years & under 11,618 12,811 390,646 % 21.0% 27.4% 22.5% 18 years & older 43,666 86,427 1,346,388 % 79.0% 78.9% 77.5% 17 years & under 18 years & older 65 years & older 7,229 14,689 181,772 65 years & older % 13.4% 13.4% 10.5% Lake Hills Library Community Study Languages Spoken at Home

LANGUAGE SPOKEN AT HOME FOR Lake Hills City of THE POPULATION 5 YEARS AND Library King County Bellevue OLDER* Service Area Language other than English 15,883 27,682 299,620 % 30.4% 26.9% 18.4% Spanish 3,262 4,860 69,351 % 6.3% 4.7% 4.2% Other Indo-European Languages 4,991 7,969 75,204 % 9.6% 7.7% 4.6% Asian and Pacific Island Languages 6,889 13,664 137,921 % 13.2% 13.3% 8.4%

Languages (other than English) Spoken in the Lake Hills Library Service Area

8,000

7,000

6,000

5,000

4,000

3,000

2,000

1,000

0 Spanish Island Pacific Asian and Asian Languages European Languages Other Indo- Lake Hills Library Community Study Occupation Profile

Lake Hills City of Occupations Library King County Occupations of Persons in Lake Hills Bellevue Service Area Production, Transportation & Material Moving Management & Professional 14,266 30,489 403,287 % 48.9% 53.1% 43.4% Sales & Office Service Occupations 3,394 5,827 119,770 % 11.6% 10.1% 12.9% Farming, Fishing & Forestry Construction, Extraction & 1,379 2,358 64,467 Maintenance % 4.7% 4.1% 6.9% Construction, Extraction & Maintenance

Farming, Fishing & Forestry 37 32 2,472 Service Occupations % 0.1% 0.1% 0.3%

Sales & Office 7,814 15,137 244,903 Management & Professional % 26.8% 26.4% 26.4%

Production, Transportation & 0 2,260 3,572 94,306 Material Moving 2,000 4,000 6,000 8,000 10,000 12,000 14,000 16,000 % 7.8% 6.2% 10.1% Lake Hills Library Community Study Real Estate Market Home Values in the Service Area The Seattle Times: Business & Technology: Home Values

Crossroads/Lake Hills (#18)

Number of Homes 5,727

Percent New 0.8%

Median Year Built 1961

Median Square Feet 1,840

Median Price 2005 $455,500

Median Price per Square Foot 2005 $263

Percent Sold in 2005 5.30%

Homes Sold in 2005 for less than $250,000 5

Homes Sold in 2005 $250,000-$350,000 53

Homes Sold in 2005 $350,000-$550,000 194

Homes Sold in 2005 for more than $550,000 52

Average Price Change 2004-2005 16.0%

Average Annual 5-year Change 11.500% COMMUNITY ORGANIZATIONS

General Social Services Agencies

Salvation Army - Social Services Department - East King 911 164th Ave NE, Bellevue, WA 98008

Jewish Family Service 15821 NE 8th St, Suite 210, Bellevue, WA 98008

Catholic Community Services 12828 Northrup Way, Ste 100, Bellevue, WA 98005

Hopelink 14812 Main St, Bellevue, WA 98007

Government Agencies and Departments

Bellevue Community College 3000 Landerholm Circle SE, Bellevue, WA 98007

Bellevue School District No. 405 12111 NE 1st St, Bellevue, WA 98005

DSHS - Community Services Offices - King Eastside 805 156th Ave NE, Bellevue, WA 98007

Public Health - Seattle & King County - Eastgate 14350 SE Eastgate Way, East Public Health - Eastgate, Bellevue, WA 98007

Housing

St. Andrews Housing Group 2650 148th Ave SE, Bellevue, WA 98007

Services for Families, Children, Youth and Elders

Bellevue Parks and Community Services - Crossroads Community Center 16000 NE 10th St, Bellevue, WA 98008

Boys and Girls Club 209 100th Ave NE, Bellevue, WA 98004

Circle of Friends (Adult Day Health Services) 121 107th Ave NE, Bellevue, WA 98004

Family Services - Counseling Services 11911 NE 1st St, Suite 206, Bellevue, WA 98005

Friends of Youth - The Landing 14230 BelRed Rd, Bellevue Family YMCA, Bellevue, WA 98007

Kindering Center 16120 NE 8th St, Bellevue, WA 98008

North Bellevue Community Senior Center 4063 148th Ave NE, Bellevue, WA 98007

Youth Eastside Services 999 164th Ave NE, Bellevue, WA 98008

Financial Assistance

Consumer Counseling Northwest 4040 Lake Washington Blvd, Ste 320, Kirkland, WA 98033

Washington Women in Need 1849 114th Ave NE, Bellevue, WA 98004

Cultural Support and Language/Translation Services

American Red Cross Serving King and Kitsap Counties 1900 25th Ave S, Seattle, WA 98144

Bellevue Parks and Community Services - Cultural Diversity Program PO Box 90012, Bellevue, WA 98009

Chinese Information and Service Center Newport Covenant Church, 12800 SE Coal Creek Pkwy, Bellevue, WA 98006

Consejo Counseling and Referral Service 1412 140th Pl NE, Bellevue, WA 98007

Soviet Union Refugee Association 16000 NE 10th St, Crossroads Community Center, Bellevue, WA 98008

East Bellevue Public Transportation King County Metro

Library Connection @ Crossroads Lake Hills Shopping Center

Lake Hills Library

Lake Hills Library Transit Connections to: Crossroads Transit Connections to:

Kirkland, Overlake, BCC, Factoria, Univer- Downtown Seattle, Kirkland, Microsoft, Downtown sity District, Downtown Bellevue, Eastgate Bellevue, Renton, Kent, Redmond, Sammamish, Park & Ride (via 2 routes) Bellevue Community College SOURCES

Books:

• Bryant, Arlene, Ed. Hidden Past: An Exploration of Eastside History, 2000, Seattle Times • MacDonald, Lucile, Bellevue: Its First 100 Years, rev. ed. 2000, Bellevue Historical Society

Interviews:

• Susan Benson, Western Region Property Director, Terranomics Development • Cheryl Kuhn, Neighborhood Outreach Manager for the City of Bellevue, 27 August 2007 • Jim Lindquist, Officer, Crossroads Police Station • Ron Sher, Managing General Partner, Terranomics Development • Barbara Tuininga, Coordinator, Crossroads Mini City Hall

Newspaper Articles:

• “The Booming of the ‘Burbs” by Sharon Boswell and Lorraine McConaghy. Seattle Times, 18 August 1996 • “Teens After Dark” by Cathy Reiner. Seattle Times, 26 September 1998 • “The Great Escape – If It’s Friday Night, Teens Hang Out at the Library for Some Fun and Games” by Barbara Brachtl. Seattle Times, 16 November 1999 • “Cultures Come Together in Crossroads Area of Bellevue” by Ted O’Callahan. Seattle Times, 17 September 2005

Reports: (websites available as of October 23, 2007):

• Census 2000 Summary File: www.census.gov/Press-Release/www/2001/sumfile1.html • City of Bellevue; 2005-2006 Human Services Needs Update: www.ci.bellevue.wa.us/humanservices_needs_update.htm • Eastside Libraries Service Needs Assessment, King County Library System, May 1993 • Seattle Times Home Values: http://seattletimes.nwsource.com/homevalues/neighborhoods/eastside.html • Seattle Times School Guide http://community.seattletimes.nwsource.com/schoolguide/

Websites (available as of October 23, 2007):

• Bellevue Community College: http://bellevuecollege.edu/ • Bellevue School District: www.bsd405.org/ • Bellevue; Department of Planning and Community Development: www.ci.bellevue.wa.us/pcd_homepage.htm • Housing at the Crossroads: www.housing-at-the-crossroads.org/index.html • Museum of History and Industry: www.seattlehistory.org/ • Office of Superintendent of Public Instruction: www.k12.wa.us/ • Saint Louise Parish School: www.stlouiseschool.org/stl2.htm • Urban Dictionary; Bellevue: www.urbandictionary.com/define.php?term=bellevue