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Spa Business ISSUE 2 2021 global spa and wellness www.spabusiness.com 2021 2 http://www.spabusiness.com/signup http://www.spabusiness.com/signup global spa and wellness www.spabusiness.com 2021 2 ISPA’S Big Five Therme COVID’s impact on spa Group revenues and visits Modernising and rolling Treating Long COVID out thermal Can breathwork ease lingering wellness coronavirus symptoms? resorts globally CARILLON’S Tammy Pahel Talks candidly about the pandemic and touchless therapies NEW OPENINGS Palazzo Fiuggi, Italy Kisawa, Mozambique Sky Lagoon, Iceland Adrian Zecha If you love what you do, there’s no need for retirement PHOTO DARREN GABRIEL LEOW:TATLER SINGAPORE GABRIEL LEOW:TATLER DARREN PHOTO http://www.spabusiness.com/signup LET’S FOCUS ON THE “WE” IN WELLBEING. Courtesy of Faena Hotel, Miami Beach. Photographer Nik Koenig, USA Europabad Karlsruhe, Germany http://www.spabusiness.com/signup From the start of planning all the way to the finishing touches, we’re your partner of choice when it comes to bringing health-promoting sauna and spa solu- tions to life. Whatever your wishes are and whatever the spa trend is, together we can make it happen. After all, one thing is for sure: guests will be looking for a healthy lifestyle, more than ever before. And where better to find it than in the unique spa experience you offer? Be inspired, discover your spa vision of Chalet Anna Maria, Photographer Alex Kaiser, Austria the future at www.klafs.com Kokon Corporate Campus, Liechtenstein http://www.spabusiness.com/signup Photo credit : Spa Guerlain the http://www.spabusiness.com/signup EDITOR’S LETTER Where are the numbers? Research just out gives some indication of COVID-19’s impact on the spa industry in the US. But there’s a lack of data to show what’s happening within our sector globally he International Spa Association recently released a sneak peek of its ‘Big Five’ statistics ahead of the publication of Tits full 2021 US Spa Industry Study findings next month (see p38). Conducted by PricewaterhouseCoopers (PwC), the preliminary findings give the clearest picture yet of how COVID-19 has affected businesses in the US spa sector. Some of the statistics confirm what many expected. There was a 36.4 per cent decrease in overall spa WAVEBREAKMEDIA/SHUTTERSTOCK revenues, from US$19.1bn at the end of 2019 to US$12.1bn at the end of 2020. At the same time, the number of spa visits dropped by 35.1 per cent from 192 million in 2019 to 124 million at the end of last year. There were some surprises too. The number of spa locations only fell by 3.9 per cent, meaning by ISPA’s 2021 study looks at spa revenue, visits, workforce and locations the end of 2020, there were still 21,560 spas in the US, including those temporarily closed due to the We want industry bodies pandemic. “Many people thought these numbers would fall of the cliff,” says PwC’s global research lead, worldwide to step up and gather Colin McIlheney, adding that it’s “very encouraging” and publish their numbers to see that so many businesses are still out there. Another key finding was the marked difference do these figures compare in terms of the impact COVID- between types of facilities, with day spas weathering 19 has had on spa businesses in Asia, for example, where the storm far better than resort and hotel spas. Average anecdotal evidence suggests businesses are bouncing revenue fell by 46 per cent for resort/hotel spas back quicker than in other world regions? Where’s the compared to only 31 per cent for day spas. One in two spa benchmarking data from industry associations resort/hotel spas reported a greater than 25 per cent and organisations in other international markets? decrease in staff,compared to one in five day spas. We want industry bodies worldwide to step up and These figures are valuable as they give operators a gather and publish their numbers, so decision-makers chance to take stock of how they measure up and an can fully understand the impact of the pandemic on idea of how to adapt their businesses in the future. the global sector and plot successful ways forward. O However, the publication of the report highlights the lack of available industry numbers on a global scale. How Katie Barnes, editor @SpaBusinessKB Contact Spa Business: +44 (0)1462 431385 [email protected] spabusiness.com @spabusinessmag Facebook.com/spabusiness spabusiness.com issue 2 2021 7 http://www.spabusiness.com/signup CONTENTS spa business ISSUE 2 2021 spa business global spa and wellness spabusiness.com PHOTO: ELSA YOUNG ELSA PHOTO: PHOTO: GARDEN OF THE GODS RESORT AND CLUB RESORT GARDEN OF THE GODS PHOTO: Kisawa Sanctuary, Mozambique p26 Medi-wellness memberships p40 PHOTO DARREN GABRIEL LEOW:TATLER SINGAPORE GABRIEL LEOW:TATLER DARREN PHOTO Capella's top team p46 Hospitality icon Adrian Zecha p12 PHOTO: CAPELLA HOTEL GROUP CAPELLA HOTEL PHOTO: 7|Editor’s letter 34|News 46|Top Team: Capella Katie Barnes shares her thoughts Amazon salon opens with augmented Neena Dhillon talks to the owning reality technology; Gwyneth Paltrow's company and senior executives from 12|Spa people Goop wellness concept sets sail with this burgeoning Asian hospitality brand Adrian Zecha talks about his latest Celebrity Cruises; Peninsula Hot brands and why he's not planning Springs plans a second destination 52|Ask an expert: retirement anytime soon; Ace of Treating Long-COVID Air co-founder Stephanie Stahl 38|News report: ISPA's Big Five One in 20 people who've had coronavirus tackles sustainability head on ISPA's 2021 study gives the clearest are still battling its side effects for three picture to date of how COVID-19 has months or more. How can spas help? 22|New openings affected spa businesses in the US Forte Village CEO backs new medi- 58|Interview: Stelian Iacob wellness destination; Eala makes 40|At your service Therme Group's COO tells Katie a stylish entrance on the shores of Art and sauna bathing collide in a Barnes how it's making the traditional Lake Garda; Kisawa's 3d-printed Japanese exhibition; Banyan Tree rolls thermal facility model more spa launches in Mozambique out Wellbeing Sanctuary globally relevant to today's consumers 8 spabusiness.com issue 2 2021 http://www.spabusiness.com/signup UP RO E G RM HE : T TO O H P Therme Group COO Stelian Iacob p58 Investigating IV nutrition therapy p84 PHOTO: VIVID AT ANANTARA SIAM BANGKOK ANANTARA VIVID AT PHOTO: PHOTO: ©MARKUS SUNDSTRÖM CRÉPIN SUNDSTRÖM ©MARKUS PHOTO: PHOTO: ©ANDREW GIBSON AT FOUR SEASONS LANAI, HAWAII SEASONS FOUR ©ANDREW GIBSON AT PHOTO: Andrew Gibson Consumer wellness survey p78 visits Yasuragi p66 PHOTO: IMYANIS/SHUTTERSTOCK PHOTO: 66|First person: Yasuragi 84|Focus on: IV nutrition therapy Spas in Sweden stayed open in the Is IV nutrition therapy as pandemic, but does the nation still credible as some spas claim? have an appetite for wellness? Andrew Lisa Starr investigates Gibson investigates at this spa hotel 88|Software: E-commerce 74|Interview: Tammy Pahel How are software suppliers HYTTE/MERGE VISUALISATION PHOTO: The VP of spa at Carillon Miami helping spas to sell via the web? candidly shares some of the challenges of the past year with Lisa Starr 91|Product innovation Product and equipment launches 78|Spa survey: Wellness time A new consumer survey shows how 100|Finishing touch people's attitudes towards wellness Scientists have published one Hytte's Scandi-style modular cabins p91 and spas have changed. Mindbody's of the largest studies on dietary Katherine Wernet reports intake and the gut microbiome spabusiness.com issue 2 2021 9 http://www.spabusiness.com/signup THE SPA BUSINESS TEAM globalglobal spa andand wellnesswellness www.spabusiness.com 20212021 2 For email, use contact’s [email protected] ISPA’S Big Five Therme COVID’s impact on spa Group revenues and visits Modernising and rolling Treating Long COVID out thermal Can breathwork ease lingering wellness coronavirus symptoms? resorts globally CARILLON’S Tammy Pahel Talks candidly about the pandemic and touchless therapies NEW OPENINGS PalazzoPalazzo FiFiuggi,uggi, ItalyItaly KiKisawa,sawa, MMozambiqueozambique SSkyky LaLagoon,goon, IIcelandceland Adrian Zecha Editorial director Editor Publisher If you love what you do, Liz Terry Katie Barnes Astrid Ros there’s no need for retirement PHOTO DARREN GABRIEL LEOW:TATLER SINGAPORE GABRIEL LEOW:TATLER DARREN PHOTO +44 (0)1462 431385 +44 (0)1462 471925 +44 (0)1462 471911 SIGN UP ONLINE To receive a free digital subscription to Spa Business www.spabusiness.com/green READER SERVICES SUBSCRIPTIONS Contributing editor Contributing editor Assistant editor Subscription line +44 (0)1462 431385 Jane Kitchen Lisa Starr Megan Whitby +44 (0)1462 431385 +44 (0)1462 471925 +44 (0)1462 471906 CIRCULATION Michael Emmerson +44 (0)1462 471932 CONTRIBUTORS EDITORIAL TEAM ONeena Dhillon EDITORIAL DIRECTOR Neena Dhillon writes about spas, hotels and travel trends around the world for consumer and business titles. She’s also the former editor Liz Terry +44 (0)1462 431385 of Great Hotels of the World’s Luxury Spa collection directory. EDITOR Email: [email protected] Katie Barnes +44 (0)1462 471925 OAndrew Gibson ASSISTANT EDITOR Over the last 30-plus years, Andrew Gibson has created or managed global spa and wellness brands for companies Megan Whitby +44 (0)1462 471906 such as Six Senses, Mandarin Oriental, Raffl es, Fairmont, CONTRIBUTING EDITORS Sofi tel and Sensei. He now off ers advice, concept and projet support to the wellness and hospitality sector. Jane Kitchen +44 (0)1462 431385 Email: [email protected] Lisa Starr +44 (0)1462 471925 OLisa Starr NEWSDESK Business consultant, trainer and educator, Lisa Starr has been helping spas maximise their performance for 30 years.
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