How quickly could you recover from a Salesforce corruption incident?

Your data is priceless when it SOFTWARE AS A SERVICE comes to your business. • Entitlement to Own Unlimited Licensing Accidental or corruption is all too easy • Per Salesforce User (Active Salesforce.com due to human error and the variety of data Sales Cloud, Service Cloud and Force.com Platform Licenses) management utilities on the market. Whether you have a team of Salesforce administrators or PROACTIVE MONITORING a single part-time admin, it's critical to have a • Daily monitoring to confirm the successful solution in place for those situations when completion of your daily backup • Daily alert monitoring for unexpected changes your business data is inadvertently updated in data volumes or deleted. While Salesforce does offer weekly • Creation of help desk tickets for internal data exports, consider the significant time and tracking, research and resolution of alerts effort required to identify the exact data that was PRIORITY SERVICE lost, manually piece together the original data • Priority support of your and determine the sequence required to requests o Identifyscope of impacted data perform the restore. Don't take it from us, ask o Collaboratively identify recovery data set your administrator to detail out the recovery o Perform data restoration steps - it's not easy and may be costly. • Utilize help desk services team to automatically create service tickets for priority tracking, research, escalation and resolution of CTComp offers a comprehensive Salesforce data issues that arise data backup and recovery solution to help protect your Salesforce investment. Your BACKUP HELP DESK SERVICES • Initial configuration when adding backup daily data backup is securely stored outside of services to your Master Services Agreement the Salesforce cloud. We can help you restore (MSA): lost meta data and data at the org, record, and o Set up your Salesforce.com instance within the data backup environment even field level. Archiving benefits include o Execute initial full backup to validate setup unlimited backup storage and retention, • Define thresholds for data change anomalies collaborative documentation of major data which would trigger alerts • Daily scheduled of your Salesforce archive events (dates, retired objects, etc.) and data assistance with archive retrieval. o 1 Production & 1 Sandbox instance - data and metadata Don't worry - we've got your back(up). • Perform backup (up to 3 times/day) upon request in support of your Salesforce projects Perform data restoration - up to 60 minutes Want to learn more about our partnership? •per incident included at no additional charge. Contact us at [email protected] or give us a caII at 860.276.1285.

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