Post Games Report Volume 2

Post Games Report Team:

Director: David Leather (DCEO) Senior Editor: Belinda White Information & Statistics: James Dobinson Sub Editors: Bob Rutt, Debbie Gallagher, Sonia Stewart, Jane McKeown, Nigel Bodman and Maria Carvath Compilation Assistance: Mike Gouldin A1 Foreword

The first volume of the Technical section of the report blends the generic functions of Games organisation mentioned in the Executive Summary and focuses more intensively on: The Sport element of the Games. The organisation of the three Villages. The operational functions of the 16 Competition Venues. Tracking the history and organisational development of the Sport and Venues divisions, this volume focuses on the key standard achieved. The Sport division’s development over time reflects the key messages behind the Games that made Manchester unique: To deliver an outstanding sporting spectacle of world significance, celebrating athletic excellence, cultural diversity and the unique atmosphere of the ‘Friendly Games’. To deliver a successful Games on behalf of all competitors, spectators and stakeholders. To leave a lasting legacy of new sporting facilities and social, physical and economic regeneration. To set a new benchmark for hosting international sporting events in the UK and the lasting benefits they can generate for all those involved. The Venues section gives an account of the venue structure employed to service the 16 different venues and with the strategies employed to successfully operate each venue. As a number of venues hosted more than one sport, there are some interesting accounts of how operational issues were overcome, such as venue transitions, involving complex changes to seating areas and broadcast positions. The Villages section details the huge number of functions brought together to provide a ‘home away from home’ for the 72 teams that visited Manchester. Charged with the challenging task of servicing athletes, team officials, Chef de Missions and CGAs, the Village team worked extensively to ensure that all relationships were sufficiently serviced. The Village team’s mission was to: Promote athlete-friendly amenities and services. Provide a comfortable, relaxed and secure ‘home away from home’. Create a good impression, of the Games and a lasting and positive memory of Manchester and its people. Combined with the aspects that made the Villages in Manchester and the satellite village of Bisley unique, the report explains how these challenges were dealt with from a local perspective and how these solutions can provide a knowledge base for future Games OCs. Given the depth of information in this volume, the sections are colour coded to assist the reader in navigating to the appropriate area. All acronyms mentioned have been listed in full to complement the text and the appendix provides further detailed information including the full competition schedule.

2 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 A2 List of Contents

A Foreword/Content D Sport Venue Operations

A1 Foreword ...... 2 D1 Stadium Plaza - Sportcity ...... 80

A2 List of Contents ...... 3 D1.1 Sportcity Visitor Centre ...... 86

A3 Acronyms and General Terms ...... 4 D2 City of Manchester Stadium ...... 88

D3 Table Tennis Centre - Sportcity ...... 91

B Sport Operations D4 National Squash Centre - Sportcity ...... 94

B1 Sport Organisation (including Sports Programme) . . .8 D5 National Cycling Centre - Sportcity ...... 96

B2 Elite Athletes with a Disability ...... 14 D6 Manchester Aquatics Centre ...... 98

B3 Technical Officials ...... 18 D7 Manchester Evening News Arena ...... 102

B4 Sport Presentation ...... 22 D8 G-Mex Centre – Manchester

B5 Victory Ceremonies ...... 24 (G-Mex, MICC, MPC, Fleet Depot) ...... 104

B5.1 Medals ...... 26 D9 Belle Vue - Manchester ...... 109

B6 Medical Services ...... 28 D10 The Forum Centre, Wythenshawe ...... 112

B7 Anti-Doping Programme ...... 33 D11 Heaton Park - Manchester ...... 114

B8 Sports Equipment ...... 36 D12 Road Walks – Manchester/Salford ...... 118

B9 Pre-Games Testing Programme ...... 38 D13 Marathon – Manchester/Salford ...... 121

D14 Triathlon – Salford Quays ...... 124

CVillage Operations D15 Bolton Arena ...... 126

C1 Commonwealth Games Village ...... 44 D16 Rivington Park - Bolton ...... 128

C2 Technical Officials’ Village ...... 68 D17 National Shooting Centre - Bisley ...... 130

C3 Commonwealth Shooting Village D18 Training Venues ...... 133

– University of Surrey, Guildford ...... 71 D19 Venue Tours ...... 134

C4 Team Welcome Ceremonies ...... 74 E Appendices

E1 Full Competition Schedule ...... 138

E2 Restricted or Prohibited Items and Actions ...... 157 E3 Training Venues

– Facilities and Management Support ...... 158

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 3 VOLUME 2 A3 Acronyms and General Terms

The following are all the acronyms that appear in the report. For a full definition of each acronym please refer to the Glossary of Terms in Volume 1.

General Acronyms Acronym Description Section Reference Acronym Description Section Reference ACC Accommodation Village Volume 2 ACD Automatic Call Distribution Technology Volume 3 ACP Accreditation Check Point Accreditation Volume 3 ACR Accreditation Accreditation Volume 3 A&D Arrivals and Departures Transport Volume 3 AGMA Assoc of Greater Manchester Authorities General Volume 1 ASFGB Amateur Swimming Federation of Great Britain Sport Volume 2 AVM Athlete Venue Meal Catering Volume 2 BBC British Broadcasting Corporation Broadcast Volume 3 BJA British Judo Association Sport Volume 2 BOA British Olympic Association Sport Volume 2 BOH Back of House Venues Volume 2 BSV Bisley Shooting Village Villages Volume 2 BTA British Tourist Authority General Volume 1 CATV Cable Access Television Technology Volume 3 CCCN Contract Change Control Note Finance Volume 1 CCTV Closed Circuit Television Villages Volume 2 CC&W Catering Cleaning and Waste CC&W Volume 1 CEO Chief Executive Officer CEO Volume 1 CGA Commonwealth Games Association CGA Relations Volume 1 CGCE Commonwealth Games Council For England CGA Relations Volume 1 CGF Commonwealth Games Federation CGA Relations Volume 1 CGV Commonwealth Games Village Villages Volume 2 CIS Commentator Information System Technology Volume 3 CHOGM Commonwealth Heads of Government Meeting Executive Volume 1 CMS City of Manchester Stadium Venues Volume 2 COMBO Commonwealth Games Broadcasting Organisation Broadcast Volume 3 CRC Crew Resource Centre Village Volume 2 CRS Central Results System Technology Volume 3 CSC Contemporary Services Corporation Workforce Volume 3 CSF Critical Success Factor General Volume 1 CSV Commonwealth Shooting Village Village Volume 2 CWG Commonwealth Games Family CGA Relations Volume 1 DCMS Dept for Culture, Media and Sport General Volume 1 DDI Direct Dial In Technology Volume 3 DRM Delegation Registration Meeting CGA Relations Volume 1 EAD Elite Athletes with a Disability Sport Volume 2 EBA English Bowls Association Sport Volume 2 ENG Electronic News Gathering Broadcast Volume 3 ETC English Tourism Council General Volume 1 EU European Union General Volume 3 EVS Event Services Event Services Volume 3 FA Functional Area General Volume 1 FACC Functional Area Crew Coordinator Workforce Volume 3 FACT Functional Area Core Team General Volume 1 FCO Foreign and Commonwealth Office Protocol Volume 3 FDG Fleet Depot G-Mex Transport Volume 2 FF&E Fittings, Furniture & Equipment Procurement Volume 3 FOH Front of House Venues Volume 2 FON Flags of Nations Look Volume 3 FOP Field of Play Sport Volume 2

4 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 GCC Games Coordination Centre Venues Volume 2 GEMS Games Event Management System Workforce Volume 1 GFIS Games Family Information System Technology Volume 3 GMAS Greater Manchester Ambulance Service General Volume 1 GMCC Greater Manchester Coordinating Committee General Volume 1 GMCFS Greater Manchester County Fire Service General Volume 1 GMG Guardian Media Group Queen’s Baton Volume 3 GMLO Greater Manchester Lieutenancy Office Protocol Volume 3 GMP Greater Manchester Police General Volume 1 GMPTE Greater Manchester Passenger Transport Executive General Volume 1 GONW Government Office North West General Volume 1 GRE Games Readiness Exercises Games Control Volume 1 GSSS Games Strategic Sports Squad Sport Volume 2 GVN Games Voice Network Technology Volume 3 HM Her Majesty Protocol Volume 3 HoG Heads of Government Protocol Volume 3 HoS Heads of State Protocol Volume 3 HMA Honorary Medical Advisor Medical Volume 2 HRP Human Resources Professional Workforce Volume 1 IBC International Broadcast Centre Broadcast Volume 3 ICC International Convention Centre Venues Volume 2 IDR Intermediate Distribution Rack Technology Volume 3 IF International Federation Sport Volume 2 IFTD International Federation Technical Delegate Sport Volume 2 I&I Inspections and Inventories Villages Volume 2 IOC International Olympic Committee General Volume 1 IOC Integrated Operations Contingencies Games Control Volume 1 IP Intellectual Property Brand Protection Volume 3 IPC International Paralympic Committee General Volume 1 IPR Intellectual Property Rights Brand Protection Volume 3 ISO Independent Sampling Officer Anti-Doping Volume 2 ITO International Technical Official Sport Volume 2 LAN Local Area Network Technology Volume 3 LRC Local Relay Committees Queen’s Baton Volume 3 LRS Local Results System Technology Volume 3 LTV Long Term Volunteer Workforce Volume 3 M2002 Manchester 2002 Limited General Volume 1 MAC Manchester Aquatics Centre Sport/Venues Volume 2 MAUC Main Accreditation and Uniform Centre Accreditation Volume 3 MCC Manchester City Council General Volume 1 MCGL Manchester Commonwealth Games Limited General Volume 1 MDS Master Delivery Schedule Procurement Volume 3 MHE Materials Handling Equipment Procurement Volume 3 MIDAS Manchester Investment and Development Agency Events Volume 1 MPC Main Press Centre Media/Venues Volume 2 MWG Management Working Group General Volume 1 NEM New East Manchester General Volume 1 NGB National Governing Body Sport Volume 2 NPC National Paralympic Committee Sport Volume 2 NSC National Squash Centre Venues Volume 2 NSF National Sport Federation Sport Volume 2 NTO National Technical Official Sport Volume 2 NWDA North West Development Agency General Volume 1 NVP Non-Valid Pass Accreditation Volume 3 OB Outside Broadcast Media Volume 3 OC Organising Committee General Volume 1 OGKS Olympic Games Knowledge Service General Volume 1 PABX Private Automatic Branch Exchange Technology Volume 3

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 5 VOLUME 2 PAG Policy Approvals Group General Volume 1 PIMS Protocol Information Management System Protocol Volume 3 PMR Private Mobile Radio Technology Volume 3 PP Presenting Partner Queen’s Baton Volume 3 PS Private Secretaries Protocol Volume 3 PSTN Public Switched Telephone Network Technology Volume 3 RENOAC Registered Not Accredited Accreditation Volume 3 RFU Rugby Football Union Sport Volume 2 SCG Strategic Commercial Group General Volume 1 SCommsG Strategic Communications Group General Volume 1 SE Sport England General Volume 1 SEC Security Security Volume 1 SIC Sports Information Centre Villages Volume 2 SMG Sport Management Group Venues Volume 3 SMT Strategic Management Team General Volume 1 SNG Satellite News Gathering Broadcast Volume 3 SOC Support Operations Centre Village Volume 2 SOCOG Sydney Organising Committee for the Olympic Games Sport Volume 2 SRB Single Regeneration Budget General Volume 1 TER Technology Equipment Room Technology Volume 3 TOC Technology Operations Centre Technology Volume 3 TOR Technology Operations Room Technology Volume 3 TOV Technical Officials Village Village Volume 2 TPT Transport Transport Volume 1 TTC Table Tennis Centre Venues Volume 2 TVA Team Vehicle Areas Village Volume 2 UCI Union Cycliste Internationale Sport Volume 2 UoS University of Surrey Villages Volume 2 UPS Uninterruptible Power Supply Technology Volume 3 VAHO Venue Accreditation Help Office Accreditation Volume 3 VCC Venue Communications Centre Venue Comms Volume 2 VCP Vehicle Check Point Security Volume 3 VGM Venue General Manager Venues Volume 2 VIK Value In Kind Sponsor Services Volume 1 & 3 VIL Villages Village Volume 2 VIP Very Important Person Protocol Volume 3 VOC Village Operations Centre Village Volume 2 VOE Venue Operations Exercises Games Control Volume 3 VOM Venue Operations Manager Venues Volume 1 VOSA Village Operations Support Area Village Volume 2 VPC Venue Press Centre Media Services Volume 3 VSD Volunteer Services Department Workforce Volume 1 VTM Venue Transport Manager Transport Volume 2 VXM Venue Technology Manager Technology Volume 3 WACWorld Athletics Championships Sport Volume 2 WADA World Anti Doping Agency Sport Volume 2 WIG Workforce Integration Group Workforce Volume 3

6 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Section B Sport Operations

B1 Sport Organisation (including Sports Programme) B2 Elite Athletes with a Disability B3 Technical Officials B4 Sport Presentation B5 Victory Ceremonies B5.1 Medals B6 Medical Services to Athletes B7 Anti-Doping Control Programme B8 Sports Equipment B9 Pre-Games Testing Programme B1 Sport Organisation

Overview The Sports Programme and competition management were judged to be a great success and overall press coverage was extremely positive. The 17 sports and their 23 disciplines attracted 3,690 athletes from 72 nations, including the highest ever percentage of women athletes competing (38%). Competition management involved 1,078 Technical Officials from 33 nations. Promoted as the inclusive Games, the Elite Athletes with a Disability (EAD) programme was very well received. Four world records were achieved (two each in Athletics and Swimming) by EADs. The overall quality of venues and sport presentation was praised by athletes and team officials. Larger than expected crowds created a superb atmosphere at all venues reflecting the tremendous response from the public. Huge crowds were attracted to all the Road Events with over 350,000 people lining the streets to watch. The Sport team responsible for planning and delivering the Sports Programme included 74 full-time staff as well as 117 Victory Ceremony volunteers and 1,364 other Sport volunteers.

Key Milestones Closing date for Athlete Entry by numbers 25 January 2002 Training Venues Event Plan finalised 31 March 2002 Final version of Competition Schedule 30 April 2002 Closing date for individual Athlete Entry 25 June 2002

8 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Close FF Day 10 Sun 4 Aug F FF HF F Free Events Day 9 Sat 3 Aug Rest Day FF SSS SF HHQSF H H QQ Day 8 Fri 2 Aug Rest Day HF HHHFHF H SHSFF Ceremonies SS Rest Day Day 7 Thurs 1 Aug FF FF FF HF F F F H QQ HH H HHHHHQSHQFSSF d 31 July Day 6 We HHHHHHQQQ SSF F H HFHHHHHFHHFHF F HHHHH Final FF F F F F H HF HF HF es 30 July Day 5 Tu FFFFF FFFFFFFFF HFHFHFHFHF HH Rest Day Semi Final Day 4 Mon 29 July FF FF FH SF FF Day 3 Sun 28 July F Quarter Final Day 2 Sat 27 July FF FF FF FF FF FF Q FF FFF HFH F HF FH HH HH HH QQ SS HH HH HH HH QQ HH HH HH HH HH Day 1 Fri 26 July HF HF HHHHHHHHH SS HHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHFH HHHHHHHQQSSS F Open Heats H Day 0 Thurs 25 July HF HF HF Key le Tennis Centre - Sportcityle Tennis le Tennis Centre - Sportcityle Tennis Salford Quays M.I.C.C. G-MEX City of Manchester Stadium Ta b City of Manchester Stadium Manchester Aquatics Centre Manchester Aquatics Centre Manchester Aquatics Centre City of Manchester Stadium City Centre Route Salford Quays Bolton Arena Bolton Arena Wythenshawe Forum MEN Arena Manchester Velodrome Rivington Rivington Rivington G-MEX Belle Vue Regional Hockey Centre G-MEX Heaton Park MEN Arena City of Manchester Stadium National Shooting Centre - Bisley National Squash Centre - Sportcity National Squash Centre - Sportcity Ta b SPORTS 2002 - 4 AUGUST PROGRAMME 25 JULY Trial (Individual) Trial wn Bowls me iathlon Opening Ceremony Diving Swimming Swimming Synchro & Field Athletics - Track Marathon Walks - Team Badminton - Individual Badminton Heats Boxing Finals Boxing - Track Cycling Ti Mountain Bike Mountain Race Road Gymnastics Hockey Judo La Netball 7s Rugby Shooting Squash - Singles Squash - Doubles - Team Tennis Table - Individual Tennis Table Tr Weightlifting Wr estling Closing Ceremony

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 9 VOLUME 2 M2002 Sport Team The original M2002 organisational structure for strategy and planning included a Sport and Venues division covering three areas: Sport, Venues and Medical. Full-time Senior Sport Managers were responsible for policy and pre-Games events across a group of five/six sports, whilst Competition Managers were engaged, on a part-time basis, to lead and advise on sport specific venue issues. This team was recruited and in place prior to Sydney 2000. Initial venue planning focused very much on the field of play and athlete services. As the organisation developed, the emphasis of venue planning had to focus on support services at venues such as broadcast, media, VIPs, transport, parking, catering, accreditation and technology. It was, therefore, determined that the Venues team should have an identity independent from Sport and a new Venues division was created with a Director of Venues appointed in Spring 2001. The Sport team expanded during 2001 to support the work of the Senior Sport Managers and existing contracts with competition managers were re-negotiated to secure a greater level of involvement than had previously been anticipated through to April 2002. In November 2001, the Sport division was restructured into four departments: Sport Operations, Sport Services, Pre-Games Events and Medical. Their respective pre-Games responsibilities are set out in the organisation chart below.

M2002 Sport Division

Medical Director Sport Director (External)

Deputy Sport Director

Assistant Director Assistant Director Assistant Director Assistant Director Pre-Games Sport Operations Sport Services Sports Medical

M2002 Sport Special Projects Special Projects Senior Sport Village Medical Venue Medical Greater Manchester Cluster Managers Ambulance Service Anti-Doping Manager Coordinator Manager Manager Managers (x4) & St Johns

NGB Sport Policy Medical & Medical & Medical & Cluster Managers Development Support Staff Support Staff Support Staff (x5)

NGB Competition Technical Managers (x24) Officials

Sport Entries & EAD

Sport Information & Publications

Sport Equipment

Victory Ceremonies

Sport Presentation

Contract Manager

10 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 In April 2002 Competition Managers moved into their respective venue teams mostly working on a full-time basis. Sport volunteers were notified of their Games time roles in May/June and subsequently provided with appropriate training and familiarisation. At Games time, Senior Managers were assigned the following roles: Director of Sport – represented in the GCC, Observer Programme presentations and overall coordination. Assistant Director Sport Operations – GCC and support to Road Events. Senior Sport Manager – GCC, Training Venues and support to Gymnastics, Judo and Wrestling. Sport Entries Coordinator – GCC and support to Hockey and Lawn Bowls. Assistant Director Pre-Games – Training Venues, Observer Programme and support to Rugby, Squash, Weightlifting and Track Cycling. Special Project Manager – UK Sport, British Olympic Association (BOA), Sport England and support to Athletics and Aquatics. Assistant Director Sport Services – Technical Official and Technical Delegate liaison, sport entry information, EAD issues, contract management and support to Netball, Boxing, Shooting and Table Tennis. Deputy Director of Medical Services – GCC and coordination of Village Medical Centre.

Technical Committees Technical Committees were generally made up of National Governing Body (NGB) staff and sport volunteers (appointed for each sport) two years out from the Games. Meeting every three months, their remit was to lead and advise M2002 on sport organisation and related operational requirements. Task specific working groups and sub-committees were established to liaise with Competition Managers and M2002 Sport division on a more regular basis.

Venue Involvement Sport staff and Competition Managers worked in conjunction with Venue teams and relevant Functional Areas (FAs) to ensure that the needs of Athletes and Technical Officials were met and effective operational plans were developed for all training and competition venues. Inputs from Sport included: Specifying operational requirements for competition and training including field of play (FOP), preparation, warm-up and service areas. Cleaning of FOP and athlete/technical official service areas during competition periods. Leading and coordinating arrangements for Games time management of training-only venues. Liaising with Look to ensure that all sporting equipment was positioned correctly.

Third Party Involvement The Sport Division worked with a range of external partners to develop and deliver a successful Sport Programme. Activities involving key third parties included: International Federations (IFs) (x 18): Obtaining sanction for inclusion of the sport within the Sport Programme. Ensuring recognition within the international calendar and obtaining data protection wherever possible. Appointing a Technical Delegate as their representative to the Games to ensure compliance with relevant IF rules. Approving the Sport Programme, event schedule, competition rules and qualification selection procedures where appropriate. Appointing/approving Technical Officials. Approving the Technical Handbook. Validating and seeding entries and assisting with competition draws.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 11 VOLUME 2 Commonwealth Games Federation: Approving the Sport Programme, event schedule and Technical Handbook. Approving qualification/selection procedures for team sports. Approving all relevant policies and procedures. Commonwealth Games Associations (x 72): Obtaining nominations for Technical Officials. Distributing regular updates of the Sport and Venues Factfile. Advising M2002 on various aspects of competition such as format, rules, maximum entry per nation and qualification/ selection procedures. Promoting competitions for EADs and advising M2002 on rules, classification and eligibility. National Governing Bodies (NGBs): Nominating a senior official as their representative on the Sport Committee. Nominating Competition Managers and representatives for the 17 Sport Technical Committees. Proposing/endorsing the selection of NTOs for the Games. Assisting in the identification and recruitment of Sport volunteers. Sport England: Approving the Sport Programme. Resolving issues such as choice of sport and events for EADs to ensure consistency with Sport England’s policies.

12 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Key Lessons and Recommendations Sports Programme and Entries: Scheduling of the Athletics competition at the start of the Games programme was a great success. The Games got off to a flying start establishing a momentum that was sustained through to the Closing Ceremony. Inclusion of events for EADs was another great success and enhanced the overall impact of the Games. The EAD programme should be further developed in future Games. Special arrangements were necessary for athletes aged under 16 years of which there were 97 from 31 competing nations. Guidelines were issued to relevant FAs by the M2002 Child Protection Officer (for further details see volume 1, section C1). Entries for some sports/disciplines were very low making it difficult to create a competitive atmosphere for spectators and television viewers. It is recommended that future competitions carefully scrutinise the inclusion of sports represented in the programme to ensure quality of competition and numbers of competitors. Qualification/selection procedures for team sports should be reviewed to balance the CGF requirement for each region to be represented against the desire for the best teams in the Commonwealth to take part. Late confirmation/withdrawal and inaccuracy of sport entry information created uncertainty and adversely affected planning and delivery of the Sport Programme. The CGF should review the indicative and final sport entry processes and their associated enforcement procedures. Planning and Information: For planning purposes, it is important that the Sport Programme is agreed with IFs as early as possible. It is essential that the varying and specific requirements of each sport are understood and recognised in the venue planning process. However, flexibility is essential in all areas of sport operation in order to adapt to the particular characteristics of a venue and respond to unforeseen circumstances. Every effort should be made to ensure that CAD drawings reflect agreed plans and are delivered in a timely manner particularly where sign off is required from a third party. For example FOP plans need to be approved by the IF Technical Delegate (IFTD). Publication of misleading or inaccurate information should be avoided wherever possible. For example, Technical Handbooks should not be produced until indicative entries are received and all Technical Officials are appointed. Competition Managers (and Venue Managers) have special communication requirements at Games time particularly for Road Events. During the planning phase these requirements need to be fully scoped and acknowledged by Technology. Systems should be rigorously tested prior to the Games. Organisation and Staffing: The Sport FA needs to be properly resourced to contribute effectively to the work of other FAs and the timing of appointment of Competition Managers on a full-time basis carefully considered. The delineation of responsibilities between Venues and Sport needs to be clear and a communication strategy introduced to ensure there is no duplication of work. Close working relationships are needed between Competition Managers and Venue General Managers (VGMs) throughout the planning and delivery of the Games. Wherever possible, Sport staff should be advised of their Games time role on appointment and personnel changes minimised. Organisational and logistical problems can arise in relation to training venues. Responsibility for their operation at Games time should be clearly defined and resourced appropriately. The specification and procurement of sports equipment is complex and a dedicated team is needed to manage the process and deal with related contract issues. Recruitment, training and communication with sport volunteers are best managed by the Sport division independently of the main volunteer programme because of the specialist nature of their work. To benefit delivery of the Games, Sport volunteers need to be sourced and allocated to their roles in sufficient time to participate in training and pre-Games test events.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 13 VOLUME 2 B2 Elite Athletes with a Disability

Overview For the first time in the history of the Games, indeed at any multi-sport event anywhere in the world, a limited number of full medal events for elite athletes with a disability (EADs) were included in a fully inclusive sports programme. Whilst there are undoubtedly lessons to be learnt for the future, this was a world first of which both Manchester and the Commonwealth Games can be justly proud. Described by Phil Craven, President of the International Paralympic Committee, as “a significant step in the history and development of sport for athletes with a disability”, this programme proved to be one of the highlights of the Games. Manchester 2002 was both a milestone and a benchmark for other multi-sport Games organisers and the philosophy of Games wide inclusivity far exceeded their best expectations. The major question now is ‘where do we go from here?’ A total of 10 events in five sports attracted 160 entries from 20 nations showing strong support for the programme. Some athletes were participating in international disabled competition for the first time and medals won in these events were included in the final medals table, another first.

Sport EAD Event Athletics Men 100m Visually Impaired (B1/B2) Women 800m Wheelchair Lawn Bowls Men Triple Physically Disabled Women Single Blind (B1) Swimming Men 50m Multi Disability Men 100m Multi Disability Women 50m Multi Disability Women 100m Multi Disability Table Tennis Women Single Wheelchair Weightlifting Men Bench Press Physically Disabled A list of EAD entries by CGA for each event can be found in volume 5. The inclusion of events for disabled athletes in a fully inclusive manner not only enhanced the Games but became one of its highlights. The EAD Programme attracted positive media coverage underlined by the images of able bodied and disabled athletes competing side by side particularly at the Lawn Bowls competition. The new David Dixon Award for the Most Outstanding Athlete of the Games was presented to Natalie du Toit, a South African amputee swimmer who was a double gold medallist in both the Women’s EAD Multi-Disability 50m and 100m events and also reached the Final of the able bodied Women’s 800m Freestyle. Four World Records were set by athletes with a disability – Natalie du Toit in both the 50m and 100m multi-disability Swimming events and Adekunte Adesoji from Nigeria in the Men’s 100m sprint for visually impaired athletes. The performance of Lawn Bowler, Ruth Small (England) was a remarkable highlight for the host team, willing her to win gold in the final seconds of the Women’s Blind Singles event. The Games also presented a once in a lifetime opportunity for young local athletes from Sale Harriers in Manchester to be guide runners for the Men’s 100m visually impaired sprinters.

14 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Sport Team Overall responsibility for the development of the EAD Programme rested with the Assistant Director, Sport Services. It involved close liaison with the International Paralympic Committee (IPC), Commonwealth Games Federation (CGF), and Commonwealth Games Associations (CGAs) and communication of the inclusivity principles and philosophy to the relevant IFs and NGBs. However, the programme could not have been delivered without the wholehearted commitment of Competition Managers and Technical Committees in each of the five sports hosting events for EADs. The spirit of inclusivity was enthusiastically adopted by the whole organisation and for Sport this meant: Listing of EAD events within formal event schedules. Inclusion of EAD events in the normal running order of events i.e. not bolted on to the front or back of a session. Event terminology that was spectator/media friendly. Assigning Technical Officials to oversee both disabled and able-bodied events. An inclusive podium design for use in all victory ceremonies. A Games transport system that was accessible to people with a disability. For many this was a steep learning curve. However, a commitment from all parties to make it work meant that the many issues arising along the way were properly and speedily addressed.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 15 VOLUME 2 Venue Involvement In consultations with VGMs, it was necessary to ensure that accessibility to all athlete preparation areas, FOP and other relevant areas for doping control, victory ceremonies and press conference facilities were ratified as accessible. A complete overview and review process also completed for spectators was repeated for athletes and became a significant measure of testing accessibility standards at all Games venues. An accessibility team of experts were consulted to give recommendations and make modifications where required. In addition, there was a need to provide adequate seating for the higher number of spectators with a disability expected to attend these events.

Third Party Involvement The development of the EAD Programme and the successful delivery of the world’s first fully inclusive multi-sport Games, required constructive communication with the following third parties: International Paralympic Committee (IPC): Advice on the programme, competition format, rules and classification/eligibility issues. Imparting a better understanding of the Commonwealth and establishing a database of National Paralympic Committees (NPCs) in Commonwealth nations. Commonwealth Games Federation (CGF): Conveying the implications of M2002’s wholehearted commitment to the inclusivity principle. Raising awareness of the potential impact on future Games. Commonwealth Games Associations (CGAs): Establishing communication links for the first time with disability sport organisations and NPCs in their own nation. Imparting a better understanding of the inclusivity principle i.e. one team not two. National Governing Bodies (NGBs) in the UK: Establishing communication links with disability sport organisations and NPCs in the UK. Imparting a better understanding of inclusivity principles. Raising awareness and understanding of disability issues and the rules of disability sport for Competition Managers and Technical Officials.

Key Lessons and Recommendations Delivery of the EAD Programme was a considerable challenge for the OC. The following lessons and recommendations have emerged from this experience: EAD Sports Programme: The IPC was a key partner for M2002 during the development and delivery of the EAD Programme. Wherever possible, future OCs should avoid entanglement with national disability sports organisations and retain direct contact with the international organisation. The CGF, IPC and future OCs should review the EAD programme and selected events, agree classification procedures as early as possible, and promote the programme collectively. Inclusion of multi-disability Swimming requires agreement with the IPC on rules for determining rank order. Sport Specific Technical Committees for events in the EAD Programme should recruit members with disability expertise.

16 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Awareness and Training: It is vital that all FAs fully understand the operational implications of an inclusive sport programme. Ideally, Venue and Competition Management teams and all volunteers should receive training in disability awareness. Competition Managers, Technical Officials and Sport volunteers should also receive appropriate training regarding disability awareness, rules of competition and standard sport specific disability procedures. The CGF and IPC should consider undertaking a formal review of the M2002 experience and agree a way forward for incorporating the principles of inclusivity within the Commonwealth Games. It is important for the OC and the IPC to harmonise their communications with CGAs and NPCs to maximise awareness of the Games EAD programme within Commonwealth nations. It is recommended that future OCs develop a communication programme with CGAs to promote understanding of the EAD programme, competition rules and classification issues. Operational Aspects: Careful planning and design is required to ensure that all athletes can gain access to competition venues including preparation and warm up areas, FOP and designated areas for doping control, victory ceremonies and press conference facilities. This principle also applies to the Games Village, Games transport and training venues. Sports entry and results systems (including local scoreboards) should be designed to meet EAD event requirements. Event descriptions (for media coverage, sport presentation, sport programmes and scoreboards) must be media and spectator friendly. There was a need in Manchester to source and provide essential equipment and training for EADs arriving without racing chairs for the Women’s 800m Wheelchair event and wheelchairs for Lawn Bowls. There was a further requirement to arrange Games time classification for a significant number of disabled athletes who arrived in Manchester without the relevant IPC classification, contrary to eligibility rules for entry to the competition. Finally, the sprint times of the Nigerian visually impaired sprinter who twice broke the 100m B2 World Record, led to a desperate search for a local runner fast enough to guide him.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 17 VOLUME 2 B3 Technical Officials

Overview A very high standard of officiating was achieved throughout the Games, reinforcing the high quality presentation of all sports and contributing significantly to the overall event. A total of 1,078 Technical Officials from 33 nations were assigned to the Games. Of these, 365 were International Technical Officials (ITOs) generally appointed from nominations received from CGAs in accordance with procedures defined by the CGF Constitution, and 713 were NTOs appointed from within the relevant NGBs by each of the Sport Specific Technical Committees. The breakdown of officials by sport was as follows:

Technical Officials by Sport & Origin 150

England 120 Rest of UK International

90

60

30

0 Judo Boxing Netball Cycling Hockey Squash Triathlon Athletics Shooting Rugby 7s Wrestling Badminton Gymnastics Lawn Bowls Table Tennis Table Weightlifting (Aquatics) Diving (Aquatics) Swimming (Aquatics) Synchro Swimming

Included within the overall total were 269 Officials (25%) from 29 nations who were appointed by International Federations and assigned to International Panels as defined in the CGF Constitution. The breakdown by region for this group was as follows:

Technical Officials by Origin (Percentage)

England (66%) International (25%) Rest of UK (9%)

For the first time in the history of the Games, M2002 communicated directly with each Technical Official rather than through CGAs and/or National Sport Federations (NSFs) which had been common practice in previous Games. Although administratively it was more demanding, the approach proved highly successful in establishing direct personal contact and resolving pre-Games issues such as accessibility/mobility, dietary requirements, uniform sizing, and multi-destination travel itineraries.

Key Milestones Technical Delegates confirmed 1 May 2001 IF/CGF Regulations approved 31 July 2001 All English Technical Officials appointed 31 December 2001 IF Panel Delegates confirmed 28 February 2002 All Technical Aides accredited 1 July 2002

18 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Accommodation All Technical Officials (except those for Shooting) were accommodated in the Technical Officials’ Village (TOV) close to the city centre which offered student type accommodation (flats for four to six individuals with shared facilities) as well as a common lounge bar area and temporary Games time catering facility. Peak occupancy of the TOV was 975 on Days 4-6 of the Games. The accommodation was basic, but functional and the quality of the food, the excellent bar/lounge facility and the dedication and efficiency of the staff and volunteers made for a vibrant and friendly atmosphere much appreciated by the vast majority of the officials. One measure of success was the pre-Games welcome party which was attended by 800 Officials. Shooting Technical Officials were accommodated at both Bisley (the competition site) and the Commonwealth Shooting Village at Guildford in Surrey. Overall accommodation requirements amounted to 14,660 bed nights which were provided on a bed and breakfast basis with a cash per diem provided by M2002 for the purchase of other meals. The freedom and flexibility to eat when and where they liked was well received by Technical Officials. Further information on the planning and organisation of the Technical Officials’ Village can be found in section C2 of this volume.

Technical Delegates In addition to Technical Officials, 19 International Technical Delegates were invited to observe the Games and report to their respective Sport Federations. The following delegates attended:

Sport IF Technical Delegate Origin Aquatics Sam Ramsay South Africa Athletics Al Guy Ireland Badminton Gary Walters Canada Boxing Frank Hendry Scotland Cycling Ray Godkin Australia Gymnastics (Men) Hardy Fink Canada Gymnastics (Women) Kym Dowdell Australia Hockey (Men) Muneer Sait India Hockey (Women) Evlyn Raistrick Scotland Judo Francois Besson France Lawn Bowls Kerry Clarke OBE New Zealand Netball Irene O’Brien Scotland “This being my sixth Rugby 7s Fraser Neill Ireland Shooting Fritz Schattleitner Austria Commonwealth Games, Squash Andrew Shelley England Table Tennis Colin Clemett England the fourth as Technical Triathlon Leslie Beckerman Canada Weightlifting Dr. Tamas Ajan Hungary Delegate, I state without Wrestling Michel Dusson France equivocation that the

Observations contained in the formal reports of the IFTDs lie outside the scope of this report but a 2002 Games set a new number of them expressed their thanks formally to the Sport division on their experience at the Games. standard which will not Quoting from the report of the Union Cycliste Internationale(UCI) Technical Delegate, Ray Godkin (Australia): easily be matched in the “The level of Commissionaires (Cycling Technical Officials) both International and National was of future.” the highest standard and they conducted the events accordingly.” Ray Godkin, Australia

“The uniforms supplied were of the highest standard as were the accommodation and transport arrangements.”

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 19 VOLUME 2 Similar sentiments were expressed by other IF Technical Delegates and Officials: “You must all be very proud – a wonderful event – all on our side could only praise and find no fault – I talked with all managers and officials and received only positive comment.” (Evlyn Raistrick, Technical Delegate for Women’s Hockey, Scotland) “In every respect the Games were a roaring triumph of organisation, coordination and enthusiasm.” (Andrew Shelley, Technical Delegate for Squash, England) “The best squash event ever.” (Susie Simcock, President of World Squash Federation)

The Team Management of the Technical Official appointment process was the responsibility of the Assistant Director, Sport Services. A dedicated Technical Officials Liaison Officer was appointed 12 months before the Games to be responsible for pre-Games communication with each Official including: Relevant Games information. Specific arrangements for individual Technical Officials. Pre-Games distribution of non-valid accreditation passes. Travel arrangements for the 216 International Technical Officials (ITOs) to be funded by M2002. The Liaison Officer acted as a one-stop shop for Technical Officials pre-Games and at Games time managed the Sports Information/Technical Officials Help Desk function at the TOV, assisted by four volunteers.

Venue Involvement The primary venues for Technical Officials were the TOV and the Commonwealth Shooting Village (CSV). Management of both facilities was the responsibility of the Villages Venue Team (described in this volume at section C). At competition venues, the Venue Management and Fitout team were responsible for providing the facilities and services scoped by Competition Managers that enabled Technical Officials to undertake their roles in accordance with the rules of the relevant International Federation. Identification and procurement of relevant sports equipment was the responsibility of the Sport Services (Equipment) function working closely with M2002’s Central Procurement team.

20 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Third Party Involvement Recruitment of Technical Officials and subsequent communications required effective cooperation with the following third parties: IFs and IFTDs: Advice on the functions and numbers of Officials required. ITO appointments and approvals. Approval of NTO appointments made by Sport Specific Technical Committees. CGAs: Nomination of Technical Officials in accordance with the CGF Constitution. NSFs: Assistance with ITO communication. Nomination of potential replacements in the case of illness or injury.

Key Lessons and Recommendations Nominations: Compliance with the timescales and procedures of the CGF Constitution for the nomination and appointment of ITOs is very difficult for those sports where the IF will ultimately make the ITO appointments regardless of the nominations received from CGAs. It is recommended that the procedures are reviewed by the CGF. There should be early communication with CGAs and IFs (at least 30 months before the Games) to agree the functions and numbers of Technical Officials required, including agreement as to those to be appointed by the IF directly; and to seek nominations from CGAs for specific functions by sport (excluding those functions to be appointed by the IF). This will enable early communication with those ITOs for whom the OC has travel cost responsibility. International Panels: An early review of the CGF Constitution in relation to International Panels is recommended. The Constitution contains confusing terminology at variance with the description of Technical Officials commonly used by IFs. In Manchester only three IFs (Lawn Bowls, Swimming and Triathlon) did not appoint any ITOs travelling at the expense of the OC. The apparent restriction to ‘subjective sports’ only within the Constitution is no longer relevant. Information and Communications: Direct communication between M2002 and each Official significantly improved the quality of pre-Games information received by Technical Officials. Establishing personal contact pre- Games also helped in the resolution of issues at Games time. It is strongly recommended that the OC create a dedicated post for this purpose and that this person is made responsible for the Sports Information/Technical Officials Help Desk at the TOV during Games time. It is essential that all Officials are familiar with timing and scoring equipment and the results software to be used at the Games. Adequate provision should be made for the delivery of pre- Games training programmes to ensure absolute familiarity with Games time systems. National Officials can receive training at pre-Games test events but International Officials can only receive training upon their arrival at the Games. Planning and Operations: The location and quality of Games time accommodation is an important consideration. Technical Officials prefer to be housed together in one dedicated place with appropriate social facilities and good transport links to their venues. The obligation to provide 17 nights accommodation for ITOs is very generous for those sports of only a few days duration. A formula based on start of competition (minus four days) to end of competition (plus two days) would be more equitable. Bed and breakfast terms plus a per diem payment for other meals can reduce OC costs and provide Officials with the flexibility needed. Efficient administrative systems are essential for dealing with Officials including accreditation, uniforms, reimbursement of travel expenses and provision of travel tickets.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 21 VOLUME 2 B4 Sport Presentation

Overview The Sport Presentation team was responsible for delivering a well-crafted, themed presentation at every sporting venue throughout the Games, communicating information to spectators and building a positive environment for athletes to excel. Specific M2002 themes were used in scripting, music, video clips and scoreboard displays conveying the Manchester style and brand. Along with enthusiastic crowds they contributed to the overall impact of competition that was captured on television and widely reported in the press. The various components of sport presentation were combined to create a unique atmosphere for spectators from gates open to gates close. Announcements and commentary on action from the FOP included welcomes and safety procedures, athlete entries and introductions, Sponsor acknowledgments, scoreboard and video board presentations, and the cueing of victory ceremonies including anthems. Feedback from athletes, officials, sponsors and the media was extremely positive. Plaudits on the professional presentation and exciting atmosphere were also received from the CGF, CGAs and IF members as well as delegates from Athens 2004 and Melbourne 2006.

The Team A third party contractor (Great Big Events) was appointed to create and deliver the sport Sport Presentation presentation for M2002 led by an Executive Producer. Teams were established at all 17 sport Total Staff venues with a total headcount of 225 including 80 volunteers.

Sport Presentation Total Staff A core team operated full-time from M2002 Headquarters within the Sport Department to create the overall content and operational infrastructure for each of the sports. Shortly before the Games, a Sport Presentation team was established for each venue led by a Presentation Manager. The only variation to this model was for Athletics where a separate contractor (Fast Track) provided the Presentation team. Contractors (120) Volunteers (80) Volunteer involvement was high within each Presentation team and hands-on job specific training Paid Staff (25 was given to Presentation Supervisors, Assistants and Spotters during rehearsal periods.

FA and Venue Involvement Presentation Managers were encouraged to meet and work with individual Competition Managers and to liaise closely with representatives from various other FAs including Broadcast, Media Services, Sponsor Services, Victory Ceremonies and Venues. This contact helped to refine operational plans and the associated job-specific training developed for each Presentation team. Presentation Managers integrated well into each of the venue teams. Having them on board a few weeks before the Games provided opportunities to attend key venue meetings, meet with venue teams and build close working relationships. Venue General Managers and their support staff were flexible in accommodating the special requirements of the Presentation teams and provided positive feedback on the exciting atmosphere created by Sport Presentation.

Third Party Involvement Delivery of the successful sport presentation programme involved support and cooperation from the following contractors and third parties: Host Broadcaster (BBC/COMBO): Joint-working to meet operational needs, agreeing a detailed event timetable and creation of excitement build for live broadcasts. Press Managers (via Media Services Department): Joint-working to understand operational requirements, for example the sound levels experienced in the mixed zone.

22 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Video Production Contractor (Editz): Commissioned by Sport Presentation to produce video highlights packages, pre-produced video packages and graphics. Audio Production Contractor (Dimension Audio, part of Avesco plc): Supply, installation and technical support for venue sound systems. Video Screens (Screenco): Supply, installation and technical support for fixed screens in venues and mobile screens required for road events. Graphics for Results (Swiss Timing): Creation of required graphics screens as specified by Sport Presentation. CGF/CGAs: Close coordination to ensure that all national anthems were properly recorded and played correctly.

Key Lessons and Recommendations Brand Consistency: Sport Presentation has a powerful and immediate impact at all venues and the team is responsible for delivering a consistent ‘brand’ across the Games. Appointment of a single experienced Sport Presentation provider can remove uncertainty and deliver a professional product. Delivery Coordination: To help ensure quality output, the Sport Presentation team should deal directly with technology suppliers wherever possible. It is beneficial for the team to be closely involved in the planning of Victory Ceremonies from an early stage. Familiarisation and Training: Wherever possible, ensure that all Presentation Managers have an opportunity to be involved in test events.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 23 VOLUME 2 B5 Victory Ceremonies

Overview The Victory Ceremonies team was responsible for the production of 286 victory ceremonies involving the presentation of 1,482 medals and bouquets at 14 competition venues including Bisley. Delivery of this programme included the following tasks: Planning the victory ceremony schedule in conjunction with Sport and the Host Broadcaster. Scoping the conceptual design for the podia (hailed as a success by EADs). Scoping of operational requirements at the team base (Bessemer Street) and specifying fitout for each venue. Obtaining victory anthems from CGAs (mastered onto CD and copied to all Sport Presentation teams at venues). Assessing flag requirements for victory ceremonies across all venues; procurement through UK Sport; replacement of incorrect flags as necessary; and management of flag system. Assisting in the design and procurement of victory medals; specifying and procuring presentation bouquets and an appropriate presentation cushion/tray. Specifying the design of costumes for medal teams. Identifying the number of VIPs required to present medals/bouquets and arranging nominations and invitations via Protocol. Senior managers from M2002 and selected volunteer staff (a Commonwealth first) were also invited to present medals. Recruiting, training, scheduling and arranging rehearsals for the Crew 2002 Victory Ceremonies team. Arranging for safe storage and distribution of victory medals at Games time. Delivery schedules were set prior to the Games and maintained without any major problems during the Games. Special arrangements were required at the City of Manchester Stadium to overcome potential delays arising from security checks. Presentation items were delivered to Bessemer Street and transported out to Sportcity on a daily basis by the Victory Ceremonies team.

The Team During the planning phase, the team comprised a Victory Ceremonies Manager (focusing on Sportcity venues) and three Coordinators each responsible for a venue cluster. Shortly before the Games, the team was relocated to Bessemer Street and expanded to deliver Games time operations in Manchester and Bisley. A total of 116 volunteers were recruited and assigned to one of a series of mobile teams (14 members per team). A separate and slightly smaller team of 12 was established for Bisley. The Games time team also included Venue Victory Managers (three teams of two) based in Manchester at the City of Manchester Stadium, Aquatics Centre and G-Mex. Their brief was to coordinate victory ceremonies across all venues assigning the mobile teams from Bessemer Street as and when required.

FA Partners and Third Party Involvement Delivery of the victory ceremony programme involved other FAs and a number of third parties: Ceremony Format and Presentation Schedule: The format and timing of medal ceremonies was developed and agreed in conjunction with Venues, Protocol, Sport Presentation and the BBC. Medal Presenters: Medal presenters were determined by the CGF in association with the M2002 Protocol team. Podium Design: A podium was required that was accessible to all athletes including those with a disability. Initial designs were commissioned from an external contractor and further developed by Fitout and Look in consultation with relevant parties. Positive feedback from athletes suggested that functionally the podium was a success but dressing of the fascia and its visual impact overall, particularly in the Stadium, could have been improved. Additional podium sections were required to meet the needs of team sports and had to be transported between venues at Games time.

24 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Flag Poles and Indoor Trapeziums: Installation of flag poles at all external venues was the responsibility of the M2002 Fitout team. Indoor trapeziums were provided by two external contractors and installed with motorised raising equipment that required an operator (provided by the suppliers) to be present at every indoor ceremony. Flags: Procurement of flags for victory ceremonies were part of a larger order placed by M2002 with specialist suppliers. Bouquet Design: On behalf of M2002, Interflora (the Official Floral Provider) arranged a local competition to produce a design for the victory ceremonies bouquet. The winning bouquet proved aesthetically pleasing and was simple in design and sturdy enough to withstand the rigours of transportation and delivery around venues. Medal Distribution: Medal storage and distribution services were commissioned from a specialist company (Securitas) that managed deliveries in accordance to an agreed schedule. Special arrangements were required at Salford Quays and Rivington where road closures prevented delivery at a reasonable time of day. In both cases, medals were delivered to Bessemer Street and transported to the venue in a locked cash box by members of the Victory Ceremonies team. Communication Technology: Mobile phones were essential to support Games time operations and were procured via Technology. Use of radios at venues was arranged via the Venues Communication Manager.

Key Lessons and Recommendations The Victory Ceremonies function is best placed within the Sport division but strong internal links are essential with Venue Managers, Look, Fitout and Procurement. Ideally staff should be recruited with relevant specialist knowledge or a background in sport, event management and flags. To promote effective coordination in the lead up to the Games, assigning Victory Ceremony staff to work with venue teams (even on a part-time basis) is worth consideration. Volunteers should be carefully selected and properly trained to ensure a professional product. An assessment of physical ability is also required to assign volunteers to tasks such as podium build and flag hoisting. Assigning staff to mobile ceremony teams represents an efficient use of resources but it can create logistical problems and add to the pressures felt by volunteers. Exposure to risk can be better controlled if teams are permanently assigned to one venue. Design of a suitable uniform/costume for the Victory Ceremony team needs careful consideration and can take some time. Agreements are required from Sport and Broadcast and both should be involved as early as possible in this process. Delivery of a standard podium able to meet the exact requirements of a fully inclusive international multi-sport event is a major challenge. A design solution needs to be agreed as early as possible allowing sufficient time for the testing of any prototype (at least two months prior to the Games) and the inclusion of any subsequent redesign in the final version. Ideally, a correctly sized podium should be procured for each venue, optimising the visual impact of the ceremony and avoiding the logistics of transportation at Games time. Quality control is essential for victory flags. Delivery by an appropriate specialist of flags should be scheduled at least six weeks prior to Games allowing sufficient time for quality checks and replacement orders. Ordering and distribution of medals needs to be managed carefully to ensure sufficient stock at all venues. Ensure staff and volunteers receive adequate radio training before the Games in order to aid communication.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 25 VOLUME 2 B5.1 Medals

Overview Medals were procured from the Royal Mint in the following numbers: 1,642 victory medals (gold, silver and bronze) for presentation to athletes. 2,500 replica prize medal box sets for presentation to VIPs. 25,000 commemorative medals that were awarded to M2002 staff, volunteers, ceremony performers, athletes, team and technical officials.

Medal Design

Prize Medals 524 x gold, 524 x silver and 594 x bronze – same design in a presentation case. The gold medal had a sterling silver core and was plated with 22 carat gold; the silver medal was sterling silver and the bronze medal solid bronze. Both gold and silver medals were hallmarked. Each medal was 60mm diameter and 6mm width with attached ring/bar and ribbon. The front face featured a stylised version of the Commonwealth Games Federation Crown. The rear face featured the Spirit of Friendship Logo on a textured sub-graphic background. Medal Bar Front: Engraved with the wording: ‘XVII Commonwealth Games’. Ribbons The ribbons were different colours (as per the figures of the Spirit of Friendship logo): blue for gold, red for silver, green for bronze. Each ribbon was of a single colour with M2002 embroidered in self coloured Friendship logo. VIP Medals Replica sets of prize medals (gold, silver, bronze) in presentation case without ring and bar and ribbon. These were 20% smaller than the actual medals. Commemorative Medal: Silver plated 50mm diameter, 5mm width in presentation case displaying M2002 logo. Front face featuring the Spirit of Friendship logo plus the wording: ‘XVII Commonwealth Games’ and ‘Manchester 2002’ and ‘Commemorative Medal’. Rear face designed by the Ceremonies team with a range of images depicting Manchester’s unique history and industrial heritage.

26 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 The Team Responsibility for victory and commemorative medals was assigned to the former Special Projects division (Ceremonies department) in 1999. At that time their brief included the design, procurement and distribution of all medals. By late 2001 an informal working group had emerged to coordinate medal design and procurement. Led by the Ceremonies Manager (Creative) it included the Victory Ceremonies Manager (Sport) and the Look Manager (Venues). This group undertook the following tasks: Specifying medal designs. Securing sign off from M2002 and the CGF. Confirming final medal numbers. Arranging manufacture via the Royal Mint. Arranging safe storage and distribution through a third party security contactor.

FA/Venue Involvement Specification of medal numbers was supplied collectively by Sport, Protocol and Workforce ahead of confirmation of the final order to the Royal Mint. Distribution and presentation of prize medals to athletes was managed by the Victory Ceremonies team which also assisted in the design and procurement process. Distribution and presentation of replica boxed sets to VIPs was managed by the Protocol team. Distribution of commemorative medals to athletes, team and technical officials was managed via Sport. Similar arrangements for M2002 staff, volunteers and ceremony performers were administered by Workforce. The Commercial department was involved in negotiations regarding sponsorship and VIK deals covering medal production and distribution.

Third Party Involvement An independent report on scope, specifications, design and potential manufacturers was commissioned from a medal design consultant in January 2000. CGF approval of medal designs was obtained between September and December 2001. A production contract for all medals was signed with the Royal Mint in February 2002. Final numbers were confirmed in March.

Key Lessons and Recommendations The design approval process needs to be carefully programmed to ensure that key sign off is achieved as efficiently as possible. If any part of the medal delivery process is sponsored, it is necessary to clarify roles and responsibilities with regard to contract management and logistics. Confirmation of final numbers is essential to avoid over-procurement and wastage but a best-guess may be unavoidable in order to meet production deadlines. Arrangements for distribution of commemorative medals and boxed sets need to be fully scoped, clearly defined and signed off by those involved from other FAs.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 27 VOLUME 2 B6 Medical Services

Overview Throughout the period of the Games, medical care and ‘hospitalisation’ services were provided for the Games Family at 18 venues, the Village Medical Centre and, where necessary, at other medical or hospital centres. Overall, the OC’s responsibilities for medical services fell in to three categories: Provision of services for athletes and other members of the Games Family. Provision of a Village Medical Centre. Provision of services for spectators.

These services were developed through three committees: Primary Care Sports Medicine Emergency Services

Within these three broad areas the key work streams prior to the Games were: Procurement of medical equipment and consumable items. Contracting for the provision of services not undertaken ‘in house’, namely: first aid staff, ambulance and paramedic services and diagnostic services. Recruitment and training of medical staff. Design of medical areas at venues and at the Athletes’ Village. Specification, resourcing and delivery of optical, dental, imaging and other specialist services. The specification for medical services was developed using information from previous Games, in particular the last two Commonwealth Games and the Sydney Paralympics. Members of the OC also visited the World Student Games and the World Athletics Championships to gain a more accurate understanding of medical benchmarks. Information from these Games indicated a higher level of activity than those expected and eventually experienced by M2002. Although the services provided by M2002 were well utilised, no undue pressures were experienced on the services provided at either the Village Medical Centre or at competition venues. All emergencies were treated appropriately with excellent play zone recovery responses for injured athletes at all venues. Teams were impressed with the world class scanning services (ultrasonography and magnetic resonance) that were available on-site to athletes. Excellent working relationships were established with local health services and the Games had no adverse impact on local health services and levels of hospital activity. In Manchester, pressures on city-wide services from the resident population appeared to decrease during the period of the Games with a very small commensurate increase in contacts from visitors to the city. Medical Services coped well with a number of challenges including: multiple injuries at Mountain Biking; a small number of infectious diseases that required hospitalisation; a suspected outbreak of Norwalk virus; and some teams trying to by-pass the arrangements put in place for their medical care. Medical Contacts 500 Games Family 400

300

No. of Contacts 200

100

0

15-Jul16-Jul17-Jul18-Jul19-Jul20-Jul21-Jul22-Jul23-Jul24-Jul25-Jul26-Jul27-Jul28-Jul29-Jul30-Jul31-Jul1-Aug2-Aug3-Aug4-Aug5-Aug6-Aug

28 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Medical Contacts 300 Spectators First Aid 250 Ambulance

200

150

No. of Contacts 100

50

0

25-Jul 26-Jul 27-Jul 28-Jul 29-Jul 30-Jul 31-Jul 1-Aug 2-Aug 3-Aug 4-Aug 5-Aug

Over the period 15 July – 7 August there were 4,767 contacts from athletes and other Games Family members. Between 25 July – 4 August 2,007 spectators were treated by first aiders, 153 requiring an ambulance.

The Team The Medical Services team was located at the Village Medical Centre. The core team consisted of the Medical Director, Assistant Director and Village Medical Centre Manager. Their Games time role was to ensure that medical services in the Village and at venues were appropriately staffed and resourced. Additional staff were deployed during the Games to assist the team with re- stocking of venues and resolving staffing issues as they arose. With the exception of the core team, all 500 staff were volunteers who were recruited from across the UK. Each competition venue was managed by a Venue Medical Manager. Venue staff were pivotal to the successful operation of medical services at venue level. All staff attended one of two training days in early May and additional training was provided for the Venue Medical Managers and for crowd doctors. Venue orientation training was also available. The Medical Director was assisted by a team of specialist advisors in the lead up to the Games, namely: An expert in sports medicine. A primary care advisor. An emergency services advisor. Two highly respected physiotherapy advisors. During Games time the advisors assisted with the management and deployment of specialist staff and provided professional advice and guidance.

Key FA Partners and Contacts Two organisations were contracted to provide services for the Games: St John’s Ambulance provided first aid staff for spectators at all competition venues; and Greater Manchester Ambulance Service provided paramedics and ambulances at all venues for both spectators and athletes. The Assistant Director of Medical Services was seconded to the Games in February 2001 from the Department of Health. Radiology and laboratory tests were carried out by local NHS Trusts. Samples were collected by staff at the Village Medical Centre and results were returned within four hours. Hospital specialists acted as on-call experts to the medical services staff. The infectious diseases unit at the Pennine Acute Trust provided a fast referral and advisory service.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 29 VOLUME 2 Manchester Health Authority undertook a review of city wide major incident plans in preparation for the Games and assisted in the preparation of the city for the increase in visitor numbers. The Games received daily health surveillance reports from the Greater Manchester Health Protection Unit to establish a high standard of service within the precinct of the Games.

Competition Venues Recommendations contained in Government Safety Guidelines (‘Event Safety Guide’ and ‘Guide to Safety at Sports Grounds’) were adopted by the Medical Services team to ensure that there was a consistent approach to the number and type of staff deployed at all Games competition venues. The guidelines refer to the number of first aiders, crowd doctors and paramedics appropriate to an event. Risk assessments were undertaken for all venues in order to document and foresee any possible risks arising from insurance claims. In addition, the International Federations made recommendations on high risk sports that would require paramedics or ambulances in attendance during competition and/or training events. Paramedic ambulances were provided at Athletics, Boxing, Cycling, Gymnastics, Hockey, Judo, Shooting, Road Events, Rugby 7s and Wrestling. Each competition venue had the following core team: Venue Medical Manager Crowd doctor First aiders Sports medicine doctor Physiotherapists and/or sports massage therapists Paramedics A medical room for athletes was established at each venue. Physiotherapy and massage therapy areas were also provided at each venue for the use of accredited athletes and technical officials. A first aid room was provided for spectators. Staff were on site two hours before competition started and remained in post until all athletes had been treated or, in the case of first aiders and crowd doctors, until spectators had left the venue. Wherever possible, injured athletes were transferred to the Village Medical Centre for treatment rather than Accident and Emergency Departments in order to reduce the burden on local hospitals. Athlete medical service teams treated 1,068 athletes at competition and training venues. The projected workload for spectator services, using information from previous Games was 1,500 contacts.

Village Medical Centre The Village Medical Centre was staffed with the following professionals: Village Medical Centre Manager Receptionists Pharmacists Radiologists Physiotherapists Massage therapists Sports medicine doctors General practitioners Dental staff Optometrists Nurses Orthopaedic surgeons Podiatrists The Centre was open from 07:00–23:00 daily from 15 July – 7 August with a doctor and nurse on duty overnight.

30 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 The projected loadings for medical services at the Village Medical Centre were calculated using statistical data collected from the Commonwealth Games in Kuala Lumpur and Victoria and actual workload information from the Sydney Paralympics. The space allocation for the Village Medical Centre was smaller than required and as a result some delays were encountered at peak times, particularly for treatments involving sports medicine or physiotherapy. However, the actual workload experienced at the Games was less than predicted (see table below) and there were few delays overall. All requests for dental or eye services were met as well as on-site imaging services with full access to expert radiologists. The number of people admitted to hospital was also lower than expected with 12 patients admitted for a total of 22 in-patient days.

Medical Team Workload Service Predicted workload Actual workload Primary Care & Sports Medicine 1,500 Primary Care 1,080 Sports Medicine 191 Eye services 400 206 Dental services 400 150 Physiotherapy 3,000 1,719 Pharmacy 2,000 1,316 X Ray & Ultra sound 400 227 Magnetic Resonance Imaging 200 99 Pathology 200 Podiatry 100 In patients 22 11 Total 8,122 5,099

Medical services at the Bisley Shooting Village, were provided on an ad-hoc basis by agreement with local dentists, optometrists, pharmacists and hospitals. Athletes and Games Family members were assessed by the doctor based at the Village and referred to other services as necessary. An overnight visiting doctor service was also provided to athletes. Access to this service was arranged following a telephone consultation by the doctor on duty overnight at the Village Medical Centre in Manchester.

Non-Competition Venues Main Press Centre/Host Hotel and Technical Officials Village: First aid was available at all non-competition venues. Outreach clinics were provided twice daily at the Host Hotel and the Technical Officials Village (TOV). A general practitioner and nurse from the Village Medical Centre visited the hotels to provide this service. Training Venues: A pool of physiotherapists based at the Village Medical Centre provided physiotherapy at training venues from 15 July – 3 August. Physiotherapists for team sports could be booked in advance at the Sports Information Desk. Other training venues were allocated a physiotherapist on demand between 07:30 and 20:30 daily. A paramedic ambulance was provided at training venues where required according to International Federation rules.

Legacy A core group of experienced medical staff who have had the opportunity to enhance their skills through the training provided by medical services and to gain practical experience in both crowd and sports medicine.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 31 VOLUME 2 Key Lessons and Recommendations Future OCs should review the medical data from other Games in the light of local clinical practices, skill mix, experience and level of qualifications in order to help plan their services. Medical services should be delivered by a core group of full-time, paid healthcare professionals supplemented by volunteers. First aid staff should come under the direct management of the Games organisation. Ideally, they should be part of the Venue Medical team, managed by the Venue Medical Manager and accountable directly to Games Medical Services. The OC should directly control the recruitment and ongoing communication with the medical workforce in the lead up to the Games. A small reserve team of experienced and adaptable staff should be created to assist at venues and cover for absentees. Venue medical services should be managed by full-time paid staff from two weeks prior to bump-in through to post-Games bump-out. Medical Services personnel should be fully involved in the pre-Games testing process. Where an OC uses volunteer staff, consideration should be given to providing accommodation. This can result in much greater time commitment from personnel and reduce the complexity of managing a changing workforce. Careful consideration needs to be given to the ratio of sports medicine and primary care physicians in the Village Medical Centre to reflect the workload. Where medical staff need to work across a number of venues the accreditation system should ensure easy access to multiple venues. A legacy programme of enhanced local skills and direct donation of medical equipment should be planned prior to the Games.

32 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 B7 Anti-Doping Programme

Overview Anti-Doping formed part of the Medical Services department of the Sport division. It was responsible for ensuring that drug testing was carried out in accordance with the requirements of the Commonwealth Games Constitution and it demonstrated M2002 and UK Sport’s commitment to drug-free sport. UK Sport was contracted to provide M2002’s Anti-Doping Programme along with King’s College, London, which provided laboratory analysis, DHL who provided courier services and Kittiwake which supplied equipment. The CGF’s Honorary Medical Advisor (HMA) liaised with IFs to determine the policy for selecting athletes for testing and the type of testing to be administered. During the Games the HMA was replaced by the Acting HMA to oversee the delivery of this service. Although it was initially thought that blood testing would not be required, just before the Games the CGF requested that blood testing be included in the screening process. Testing occurred in all sports and at all venues including the Games Number of urine samples taken during the Games Village, and included EADs. There was interaction therefore with 150 several other FAs, and with venue teams. There were no significant operational issues at any of the venues which might 120 have compromised the integrity of the samples collected.

In total there were 978 test samples only two of which were 90 taken outside of competition. Of these, 961 were urine tests and

17 blood tests. The figures for male and female athletes were No. samples 60 568 and 410 respectively. The programme of testing in Manchester represented the 30 highest number of cumulative samples processed in the history of UK Sport’s Anti-Doping Directorate for any major competition. 0

The Anti-Doping Team 25-Jul 26-Jul 27-Jul 28-Jul 29-Jul 30-Jul 31-Jul 1-Aug 2-Aug 3-Aug 4-Aug Management of the Doping Control Programme came under the remit of the Director and Assistant Director of Medical Services. Control was then devolved to the Anti-Doping Manager, who was a staff Anti-Doping Structure member from UK Sport based at Games Headquarters part-time. The CGF HMA appointed a Medical Commission for the Games. Medical CGF Honorary UK Sport Director This comprised over 20 representatives from around the world Commission Advisor of Anti Doping who were responsible for representing the IFs and the World Anti-Doping Agency (WADA) ensuring the quality and accuracy of HMA testing sessions. M2002 Director of Medical Services Testing was overseen by the CGF Medical Commission and co- M2002 ordinated by the HMA. UK Sport’s Director of Anti-Doping offered WADA support to the Medical Commission, as well as liaising with the Anti-Doping UK Sport Manager & Team WADA observer team. The Anti-Doping Manager and UK Sport M2002 Assistant CGF Director of staff managed operations from the Anti-Doping Headquarters, Medical Services whilst staff at UK Sport’s London office processed the results received from the laboratory. The testing teams comprised the lead Independent Sampling Officer (ISO) (responsible for co-ordinating Anti-Doping Manager & Team the anti-doping process), team ISOs (who carried out testing), volunteer chaperones (who notified and escorted athletes), and World Anti- volunteer drivers/support staff (who provided additional assistance Doping Agency to the team). Observers Testing Station The staff at the competition venues worked very well as a team. CGF Medical Staffing levels were adequate at all the venues, although as Commissioners anticipated, there was occasionally a lack of space for the number Lead ISO of people involved. ISOs gave the volunteer chaperones on the job training and advice. Wherever possible the same teams were assigned to particular sports/venues to ensure continuity. Team ISOs Chaperones Support Staff

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 33 VOLUME 2 UK Sport Team The UK Sport team in Manchester comprised of one staff member (the Anti-Doping Manager) until Anti-Doping Staffing one week before the Games when the team expanded with additional secondees from UK Sport. The new staff did not have sufficient time to get acquainted with the venues or key contacts, and the management team had to work intensively for the first four days of the Games to integrate the new staff. This process resulted in a difficult transition for many venue teams but improved after the fifth day of the Games. Independent Sampling Officers A day-long training session was conducted with lead ISOs approximately four months before the Games. All ISOs received a Games information pack, which included an overview of the Games Volunteers (92) and specific information on matters such as accommodation, transportation and catering. At Contractors (61) Games time each lead ISO was provided with an information pack and verbal briefing on the UK Sport Staff (7) venue and competition prior to leaving headquarters for a new event. M2002 Volunteers UK Sport staff interviewed and recruited 92 M2002 volunteers – 67 chaperones/drivers and 25 support staff. The chaperones underwent rigorous training including three sessions at competitions to gain practical experience. The standard was very high, with many volunteers excelling at the job, and all showing enthusiasm and commitment. The attrition rate from the day of recruitment was approx 25%, although most occurred in the early stages, with very little attrition after the first event. Many chaperones put in long hours during the Games, and showed themselves to be flexible and highly motivated. Volunteers recruited to be drivers also assisted the teams at competition venues. As well as driving teams and samples to and from venues they carried out duties such as maintaining the security of the Anti-Doping Station, completing the entry and exit log, and occasionally escorting competitors. Drivers had completed one intensive training session. It was always understood that the escorting duties would be the exception and the use of additional staff for escorting was greatly appreciated.

Venue Involvement Anti-Doping Stations were established at each competition venue, and at the CGV. The facilities were either already existing, or designed according to plans provided by UK Sport and met international guidelines. The Anti-Doping Manager was responsible for final sign-off of the venues, including fitout and equipment. Venue facilities were located near to the FOP and accredited-only athlete areas. This was critical to avoid media intrusion and restrict general access. The facilities in the main were of a higher standard than UK Sport generally encountered in its regular testing programme, although comments were made that some were on the small side (for example, those at the Manchester Aquatics Centre). Stations were established for the exclusive use of Anti-Doping teams and were kept locked when not in use. The stations were only used on days of testing, and were in general opened at least one hour before the start of competition. Testing was usually completed within two hours of the end of competition.

Key FA Partners and Third Parties Since Anti-Doping was an autonomous area, there was limited integration with many FAs, although there was close advance liaison with Sport Managers, Accreditation, Cleaning and Waste, Ceremonies and Media Services. WADA had an independent observer team at the Games who attended random testing sessions and produced a report on the effectiveness of the testing programme. An integral part of the success of the programme was the positive partnership developed between M2002 and UK Sport. A manager from the UK Sport team working in Manchester with the OC ensured a clear and efficient flow of information between the two groups. Liaison between UK Sport and M2002 Sport Managers/Venue Managers was also critical to ensure overall understanding of what was involved and expected on both sides. A certain amount of natural cynicism towards drug-testers was dispelled from the beginning due to this close working relationship.

34 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 The Anti-Doping Manager attended several Team Managers’ Meetings before and during the Games and presented an overview of testing, the selection policy and the procedure for athlete notification and athlete reporting procedures to Anti-Doping post competition. These meetings proved to be very useful in that they gave Team Managers vital information to take back to their teams and eliminated some of the concerns about the testing process. An Anti-Doping Handbook was sent to all CGAs six months prior to the Games and information was easily available on UK Sport’s website. Athletes in the UK were able to access a comprehensive Games specific education programme, implemented by UK Sport as a resource. Future organisers may want to expand the information which goes to overseas teams, particularly aimed at individual athletes and national teams rather than CGAs, despite this not being a requirement of the Constitution. Liaison with the media in regard to the official release of any result information was handled through the CGF where PR protocol would release the information via a media release.

Third Party Involvement DHL provided an overnight courier service for the Anti-Doping programme. A flexible agreement was drawn up in advance whereby staff at headquarters could telephone DHL when samples were ready for collection. There was also the option of an additional pick-up on request. DHL transported the samples directly to London for analysis. The IOC accredited laboratory was at King’s College, London. The working relationship between the laboratory and UK Sport was very effective during the Games. Quality control samples were submitted to the lab by the CGF, which were correctly analysed.

Key Lessons and Recommendations By contracting with the national testing organisation, M2002 was able to call on the expertise and experience of a well established and respected body. Early liaison with the CGF with regard to test type and distribution is strongly recommended. A close working relationship with the HMA is also crucial in the planning phase to eliminate any ambiguity in the CGF Constitution including guidelines detailing the number of tests. In each host nation this decision must be at the discretion of the HMA. Contact with the WADA observer team is critical to coordinate their presence at events and to pass on information regarding their expectations of the testing teams. The planning of venue anti-doping facilities should begin as early as possible in the venue planning process. Where venues are dispersed, venue-specific, or venue-cluster specific staff, should be deployed to supply a more structured approach to the testing programme. The transport system for Anti-Doping personnel needs to be carefully planned in order to ensure ease of movement between venues and around the Host City. Pre-Games and Games time testing should be separated as much as possible. The two types of testing require very different management and a staff member dedicated to coordinating pre-Games testing, such as liaising with teams regarding athlete selection and with the OC on athlete whereabouts, would be invaluable. Venue familiarisation for staff should start as soon as is feasible in order to make operational structures for transportation, catering and accommodation effective. The accreditation system needs to be flexible enough to allow testing teams to access all venues with ease. Blood testing needs to be planned well in advance of the Games. Resources and experienced staff qualified to take blood samples should be recruited along with existing chaperones.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 35 VOLUME 2 B8 Sports Equipment

Overview Competition Managers for each sport/discipline were requested to make a preliminary assessment of all their sport specific equipment needs 24 months before the Games. Sport acted as the client department and over the following 18 months a great deal of further work was necessary to clarify legacy arrangements and to confirm the scope of capital items and consumables ahead of procurement.

Lottery Sport Fund Immediately post Sydney 2000, agreement was reached with Sport England that M2002 should make a Lottery Sport Fund (LSF) application for all sports equipment with a legacy potential. The LSF bid was submitted in March 2001 but the final award of £1.85 million was subsequently subsumed within a much larger Sport England grant for the Games. Sport England became more closely involved with the overall procurement process and was required to: Approve the sports equipment list by sport/discipline. Determine whether capital items should be hired or purchased dependent upon legacy potential and cost/benefit analysis. Advise on preferred legacy destinations. Approve Look proposals.

The Team In July 2001, a Sports Equipment Manager was appointed to determine requirements and draw up specifications for Procurement. However the scope of work was underestimated and additional staff were required to assist with this task. Between March – June 2002 a further three dedicated Sport Contract Managers were recruited to complete the procurement process and manage legacy arrangements. Their responsibilities included: Establishing a close working relationship with suppliers. Administering relevant contract variations. Managing the issue resolution process. Coordinating the delivery of equipment to venues. Coordinating post-Games legacy arrangements. Financial administration of relevant accounts.

36 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Scoping and Procurement of Equipment From the outset, items of sports equipment were allocated to one of three procurement categories: Major capital items (over £30,000) Minor capital items Consumables

As the Games drew nearer however, this initial scope was revisited and amended by Competition Managers and Sport England, which reduced the time available for the procurement process. Changes arose due to: Unexpected changes to indicative entry numbers (for example, the need for a second boxing ring and associated equipment). Different interpretations of relevant IF rules and regulations. Clarification of essential information late in the process, such as branding details from Look, installation, maintenance and Games time accommodation requirements for servicing contractors.

Legacy Arrangements Sport England were responsible for specifying the legacy destination of every piece of sports equipment and up to 1,000 items have been relocated to venues around the country. Over 50 organisations, including community venues, English Institute of Sport venues and major event venues, have received items of equipment, which have already been used for events, competitions and elite athlete strength and conditioning training. The Athletics track is to be re-laid at the National Indoor Arena in Birmingham for use at the 2003 World Indoor Athletics Championships.

Key Lessons and Recommendations Procurement of sporting equipment for a major multi-sport event is far from straightforward. Due account should be taken of the following aspects: Organisation: Demands on Sport as the client FA for sports equipment should not be underestimated and the whole process has to be properly managed and resourced. It requires a collaborative approach involving Sport, Look, Procurement and Finance. A dedicated Contract Management team for sports equipment contracts. Scoping/Specification: Confusion can arise when defining the term ‘sports equipment’. For M2002 it needed to encompass all operational requirements at Games time. However, Competition Managers and NGBs are likely to underscope their requirements for the Games. They have a narrower view of what constitutes sports equipment that excludes some consumables, cleaning equipment and other materials required for the FOP. Do not assume that NGBs or Competition Managers have a full and complete understanding of the relevant IF rules, regulations and expectations. The scope of requirements will change in the lead up to the Games and Sport needs to gain a thorough understanding of the procurement process and associated timelines, and appreciate their obligations in this regard. Avoid late disputes and delivery delays by ensuring that equipment specifications are complete in every detail. Sponsorship and Branding: Considerable time can elapse while awaiting the outcome of any sports equipment sponsorship deals, official supplier agreements or other VIK supply arrangements. Accommodating the demands of the Look Programme is a complex and time consuming process. The principles of branding need to be understood at an early stage.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 37 VOLUME 2 B9 Pre-Games Testing Programme

Overview In partnership with NGBs, the pre-Games Events Programme was designed to test Games time planning principles in the ‘field’ at regional, national and international sporting events in Manchester prior to the Games. Key programme aims included: Testing and assessing risk. Turning planning principles into operation. Ensuring clarity of Games time responsibilities. Developing team work and cohesion and testing the readiness of the organisation for Games time operation. In order to meet testing requirements, M2002 worked closely with NGBs to organise new events or bring existing events to Games venues in Manchester. In many cases, new Games routes, courses, and venues were used to test a wide range of operational requirements. Three pre-Games Events were undertaken in 2001 (Triathlon, Marathon, Shooting). Between January and July 2002 a total of 20 events were staged as part of the main pre-Games programme. The majority of these events took place at Games venues. M2002’s involvement ranged from observation through to full testing scenarios for all FAs. De-briefing sessions were held after every event with monitoring reports outlining the key issues for resolution and lessons learned.

Pre-Games Event Programme 12 August 2001 Triathlon – Salford Quays 24-30 August 2001 Shooting – Commonwealth Championships – Bisley 23 September 2001 Marathon – Manchester 14-16 December 2001 Gymnastics – World Cup Grand Prix 18-20 January 2002 Badminton – Under 19 – Bolton Arena 19-20 January 2002 Weightlifting – British Championships – ICC 8-10 February 2002 Diving – British Championships – MAC 8-9 February 2002 Cycling Track – Invitational – NCC 5 March 2002 Netball – International Invitation – MEN Arena 16 March 2002 Synchronised Swimming – Inter District – MAC 10-15 April 2002 Swimming – British Championships – MAC 13-19 April 2002 Squash – World Doubles Championships – NSC 21 April 2002 Walks – Salford Quays 24-26 April 2002 Boxing – Junior ABA Quarter and Semi- Finals, Wythenshawe 5-6 May 2002 Rugby – Under 15 – CMS 18 May 2002 Judo – Team Invitational – Wigan 25-26 May 2002 Athletics – Under 20’s Northern Counties – CMS 1 June 2002 Wrestling – British Championships – Sugden Centre 14-16 June 2002 Hockey – International Invitational – Belle Vue 14-16 June 2002 Lawn Bowls –Invitational – Heaton Park 15-16 June 2002 Athletics – Commonwealth Trials – CMS 16 June 2002 Mountain Bike – International Invitational-Rivington 30 June 2002 Road Cycling – British Championships – Rivington 1-7 July 2002 Table Tennis – Invitational – ITC

38 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 The Team M2002 established a Pre-Games Events team to work closely with NGBs. The team ensured that detailed operating plans were developed for the events and that testing objectives were met. The following three events were organised as ‘full’ test events to enable a full range of FA testing objectives to be achieved: Commonwealth Games Weightlifting Trials – January 2002 Commonwealth Games Swimming Trials – April 2002 Commonwealth Games Athletics Trials – June 2002 The testing objectives ranged from venue and field of play familiarisation to the testing of spectator flows and a trial of the timing, scoring and results systems. The operational delivery of all services mirrored, as far as possible, Game time mode. The following is a summary of all Pre-Games events conducted. In all cases, M2002 paid a contribution towards the additional costs incurred as a result of either bringing an existing event to Manchester (for example, the British Diving Championships at the Aquatics Centre), or by organising a one-off event in order to test a new venue (for example, the Under-15 Rugby event at the City of Manchester Stadium).

Pre-Games Event Summary Under 19 National Badminton Championships – 18-20 January 2002 (Badminton Association of England) This event was staged at the Bolton Arena and was designed to test venue logistics, the competition environment and to enhance venue familiarisation. A layout test was also combined with the event to mirror the physical layout of Sponsor signage, presentation areas, medal ceremony location, athlete preparation areas and seating layout.

British Weightlifting Championships & Commonwealth Trials – 19-20 January 2002 (British Amateur Weightlifting Association) The British Championships are an annual event staged on a modest budget. The aim of supporting this event was to test out the new venue which was normally an auditorium and not a sporting arena. This was a full test of all FAs including logistics, competition schedule, lifting platform, EAD access, seating configuration, lighting, scoreboard and PA systems.

British Diving Championships – 8-10 February 2002 (Amateur Swimming Association) The Championships, normally held in Sheffield, were moved to the Manchester Aquatics Centre (MAC) providing an ideal opportunity to test the logistical requirements of the competition and venue in Diving mode. The event mirrored the Games time schedule, established the athlete preparation areas, tested camera positions and the full set-up of the diving pool presentation areas.

Pre-Games Track Cycling Invitational Event – 8-9 September 2002 (British Cycling Federation) The purpose of this event was to test the outcome of the lab based timing and results software development. The event was a ‘closed test’ designed to ensure software compatibility and to simulate the Games time results process.

Netball International Series Match – 5 March 2002 (All England Netball Association) This event was brought to Manchester by the AENA as part of a test series. As the new Games time playing surface was not available, this event was primarily a test for M2002’s Technology department who tested results, timing and system integration.

Inter District Synchronised Swimming Championships 16 March 2002 (Amateur Swimming Association) Normally staged in Wigan and/or Radcliffe Pools, this event provided an opportunity to test the logistics of the MAC for Synchronised Swimming. The test involved the trial of the under-water music system and the PA system. This was the first Synchronised Swimming event staged at MAC, and was the first opportunity for competition management to familiarise themselves with the set-up.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 39 VOLUME 2 British Swimming Championships and Commonwealth Trials – 10-15 April 2002 (Amateur Swimming Association) This event enabled M2002 and the Amateur Swimming Federation Great Britain (ASFGB) to test the logistics of the venue, to identify and test flows of athletes, officials and workforce and to simulate the Games time competition schedule. M2002’s contribution assisted with the costs to allow FAs to deliver services in full-event mode. The major impact the test had on the venue was closing it to public access for just under a week.

British Open Squash Championships and Pre-Games Doubles Invitation – 13-19 April 2002 (England Squash) This event was the first to be staged at the newly completed National Squash Centre (NSC). It tested venue logistics, elements of workforce, competition management and spectator, athlete and competition officials flows. The discipline of squash doubles was relatively new event to the UK so match officials needed the opportunity to ‘test’ in this mode prior to the Games.

Commonwealth Trials & European Grand Prix Walks Championship – 21 April 2002 (UK Athletics) This event was an opportunity to test the Games time course at Salford Quays. The test involved marking out the walk course, setting up strategic positions for walks officials, course marshals and crowd positions and enabled the competitors to experience the course in competition mode.

ABA Junior Boxing Championships – 24-26 April 2002 This event was normally staged at clubs across England, but was switched to Manchester to test Wythenshawe Forum in Games time mode. With over 250 athletes, officials, medics, judges and volunteers the event tested scoring and results software, the competition schedule and venue logistics.

CB 10’s Under 15 Rugby – 6 May 2002 (Rugby Football Union) This was a new event designed by the RFU to test out the training venue, the legacy track and the Stadium as a rugby venue. The final day mirrored the Games time competition structure. The event was also part of the process of attaining a licence for the Stadium. A total of 800 male and female rugby players took part in the event.

Home Nations Team Judo Championship – 18 May 2002 (British Judo Association) This event was designed to give athletes and officials of the BJA the chance to become familiar with competing on a Games time podium and the playing surface specifically procured for Games competition. The set-up and take-down times were tested to assist in estimating Games time transition periods.

Under 20’s North of England Athletic Championships – 25-26 May 2002 (UK Athletics) Usually staged at a venue provided free of charge (or at little cost) this event was the first opportunity to test Athletics at the Stadium. Used as part of the licensing programme, the event costs were higher than normal because of the need to bring forward service provision in the venue.

British Wrestling Championships and Commonwealth Trials – 01 June 2002 (British Wrestling Association) This event was also designed as an opportunity for British Wrestlers to compete on the Games time podium, and again test the new sports equipment procured for the Games.

Eight Nations Invitational Hockey Championships – 14-16 June 2002 (English Hockey Association) Taking place at Belle Vue, this event was intended to test out the competition requirements of Hockey at this new venue. The event tested the venue logistics and enabled England Hockey and M2002 to improve their familiarity with the venue and test the playing surface.

40 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Pre-Games Lawn Bowls Invitational – 14-16 June 2002 (English Bowling Association) The event provided the first opportunity to test the venue in competition mode and gave M2002 and the English Bowling Association (EBA) the chance to replicate the Games time competition schedule. The event attracted competitors from the four Home Nations.

Athletics Commonwealth Trials – 15-16 June 2002 (English Amateur Athletics Association) This event was classified as a full ‘dress rehearsal’, testing all elements of operational delivery. It formed the final test event before Games time and was linked to testing of command and control functions through the GCC. Competition Managers, Venue Managers and Technology Managers all reported in their Games time operating mode and escalated issues through to their direct managers. Reporting structures and clear lines of communication were more clearly defined as a result of enhancing the Games time delivery reporting structure and operations of the GCC.

Pre-Games Invitational Mountain Bike Championships – 16 June 2002 (British Cycling Federation) This event was set-up as a one-off opportunity to test the Games time course at Rivington. M2002 met the costs of setting up the course, holding a practice session, managing the competition, training staff and accommodating officials, athletes and support staff close to the course.

British Road Cycling Championships – 30 June 2002 (British Cycling Federation) Held annually in any part of the UK, this event was brought to Rivington as an opportunity to test the Games Road Cycling course. It tested the logistics of setting up and managing the course, and provided competition management with a practical test of their operating plan for the event and gave the local community and emergency services a chance to understand the impact of the event on the area. A course that at one time attracted some residential concerns, was accepted and welcomed to the area winning much needed support for the Games.

Pre-Games Invitational Table Tennis Tournament – 01-07 July 2002 (English Table Tennis Assoc) As the first event to be staged in the new Tennis Centre at Sportcity, this tournament provided an opportunity to test all aspects of the centre prior to the Games. This event provided a perfect opportunity to test the physical (ie: lighting, sound) and aesthetic aspects of the building.

Key Lessons and Recommendations Timescales: Establishing a programme, budget and team to deliver the Pre-Games Events Programme should be one of the early key priorities. Pre-Games Events need to be scheduled to occur at a critical time to link with Games time planning needs and allow the lessons learnt from the test events to be included in the final operating plan. Consultation with NGBs: Full consultation is required with NGB officials and volunteers to ensure that testing objectives are fully understood and agreed. The OC should negotiate an early contractual agreement for events to be brought to the Host City in conjunction with each of the NGB and agree a joint funding proposal to support the event. IF Technical Delegates: Input from IFTDs is essential to ensure the success of many Pre-Games events and to identify the planning adjustments required at Games time. Building a constructive relationship with IFTDs and obtaining their sign-off is key to this process. Full Tests: Whilst test events will be different from the Games, it is important to incorporate as many full testing opportunities as possible. All operational staff, regardless of their final venue, should be involved in at least one full test to assist them in understanding their Games time role.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 41 VOLUME 2

Section C Village Operations

C1 Commonwealth Games Village C2 Technical Officials’ Village C3 Commonwealth Shooting Village – University of Surrey, Guildford C4 Team Welcome Ceremonies C1 Commonwealth Games Village

Overview Manchester 2002 Villages existed for the primary purpose of providing services to competing athletes and officials with the aim of enhancing their overall Commonwealth Games experience. There were three centres: Commonwealth Games Village Shooting Village Technical Officials Village The M2002 vision was to provide a place of residence during the Games that was safe, comfortable, convenient and allowed residents to focus on involvement in their respective events. A range of associated services were also provided to assist the Chef de Mission for each CGA in the management of their delegation.

The Commonwealth Games Village The Commonwealth Games Village (CGV) was located at the Fallowfield Campus of the University of Manchester, approximately three miles from the City Centre of Manchester. The CGV was home to 4,754 athletes and team officials from 72 nations with a further 422 accommodated at the overflow sites, a total of 5,176.

Airport Main Dining Access Control Point

Accreditation Enquiries Lost & Found Vehicle Control Point

Cash Machine Medical Centre Overflow Accommodation Zones Accommodation To N Bicycle Access Entry the city centre Shower/Toilet Coast

Casual Dining Taxi Exit

Dales Cinema Team Drop Off

O l d H a l l L a n e Games Zone Telephone Forest

Guest Centre Public Transport Lake

Guest Centre 24 hrs Web Nest Peaks Dales Laundrette

Coast

Residential

d Multi-faith Zone Centre a

o Lake

R International Zone

w

o

l

s

m

l

i

W Forest

Transport Mall

M o s e l To Didsbury e y Peaks and airport R o a d

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

44 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Additional accommodation was identified at four overflow sites located near to the Commonwealth Games Village (Allen Hall, Weston Court, Beechwood House and Daisybank Hall). The campus site covered 30 acres and in normal operation housed approximately 3,300 students who attend the University of Manchester. The site consisted of 3,514 (376 at the overflow sites) bedrooms in six different Halls of Residence, along with some of the University’s conference and sporting facilities, which were transformed into associated services. The CGV was the first in Games history to integrate both elite athletes and elite athletes with a disability (EADs) in one Village. This was achieved through the rigorous testing and planning implemented through the M2002 Access Programme. A series of access reviews enabled the Village to fully cater for both EADs and athletes. With the exception of the Shooting competition located in Surrey, the Village was no more than a 40 minute bus journey to the furthest competition venue. The CGV was secured by a perimeter fence and divided into operational zones. Operating dates for the CGV were as follows:

Date Description Hours Of Operation 10 – 14 July 2002 Pre-Opening (for CGAs Administration only) 09:00-18:00 15 July – 7 August Operating period 24 hours 7 – 31 August Decommissioning of Village for hand back to the 06:00–22:00 University on 31 August.

Key Partners The Village department worked closely with the following partners in planning the delivery of the Village: University of Manchester, Fallowfield Campus - Use of the University of Manchester, Fallowfield Campus for the accommodation of athletes and team officials University of Manchester, Sport Directorate -Use of existing sporting fields and venues for overlay to operate Village administration, retail, dining and transport facilities Hollings College -Provision of parking space, change rooms for housekeeping staff, bike racks for staff and conference facilities for large meetings Unite Group- Overflow accommodation allowing for an additional 240 beds adjacent to the Village in Weston Court and Beechwood House Manchester Grammar School - Use of space for parking, use of existing land for access into logistics areas of Village. Manchester High School for Girls - Use of existing hardstand area to operate a back of house logistics, delivery and warehouse operation. Chancellors Hotel and Conference Centre - Operation of a 69 bed hotel, use of existing meeting rooms for Media and Protocol operations. University of Manchester, Estates Group - Use of existing staff to provide all estate management and maintenance and security for the site. Opal Estates - Overflow accommodation at a site within five minutes travel time to the main Village site.

Key Milestones Local Residents Open Day 13 April 2002 Service Level Agreement with University 15 April 2002 Workplan agreed with Catering Contractor 10 May 2002 Retail contracts finalised 10 May 2002 Completion of Capital Works 27 June 2002 Handover of Campus to M2002 28 June 2002 Room allocations finalised 10 July 2002 Move-Out 26 August 2002

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 45 VOLUME 2 Residential Zone Dales The Residential Zone was a restricted area of the CGV. CGA team offices were located close to their residential areas. The Residential Zone was divided into five zones each identifiable through a colour and an English themed icon.

Games Time Zone Games Time Colour University Location Dales Orange Ashburne Hall Lakes Lakes Blue Owens Park Coast Yellow Richmond Park Peaks Purple Woolton Hall Forest Green Oak House

This system operated as per existing University blocks to make orientation easy and way finding simple. Each accommodation block and room within the block was also numbered. The Residential Zone consisted of 28 buildings. All bedrooms were fully carpeted with shades or Coast curtains on the windows. Occupancy levels fluctuated with single or twin share which was dependent on the size of the room. Bunk or single beds were provided with some beds being extra long measuring 2m in length. The Residential Zone provided the following services: Guest Centre Main Dining Area Casual Dining Area Peaks Village Medical Centre Recreational Facilities Laundrettes

Main Dining Area The Main Dining area was located in a temporary structure adjacent to the International Zone and opened 24 hours a day from 15 July. Forest All individuals who had dining privileges indicated on their accreditation had free access to the Main Dining facility for 18 days. All diners had their accreditation scanned prior to entering the dining facilities. Meal tickets were required for all persons who did not have dining privileges. Meal tickets for guests could be purchased from the Catering Desk in the CGA Services Centre. The array of food and beverages that M2002 offered in the Main Dining area reflected the cultural and religious diversity of the Commonwealth. Service delivery arrangements recognised the high standards needed to satisfy the special requirements of athletes involved in major sporting competition. The menu had a component of staple/fixed items and main course/special items that changed on a daily basis.

Breakfast menu 05:00 - 11:00 Lunch menu 11:00 - 17:00 Dinner menu 17:00 - 23:00 Supper menu 23:00 - 05:00

Casual Dining Area Casual Dining provided a dining experience in a casual food court style environment. As with Main Dining, only those with dining privileges indicated on their accreditation had free access to the Casual Dining area.

46 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Village Medical Centre The Village Medical Centre provided primary care and sports medicine for the Games Family. A full description of the services provided can be found in section B of this volume.

International Zone The International Zone was the area of the CGV where VIPs, invited guests and the media met their guests, went shopping and enjoyed entertainment. A range of common services were contained in the Zone, including: CGA Services Centre for Chefs de Mission (including dedicated desks for Assistance, Transport, Arrivals and Departures, Team Welcome Ceremonies, Finance, Catering and Rate Card) Sports Information Centre (for Team Officials) Entertainment Marquee and Bistro Presentation area for Team Welcome Ceremonies Retail services Information booth Ticket box office Gymnasium The Transport Mall was accessed from the International Zone and was the sole pick-up and drop- off point for all athlete and team officials’ bus services. These services transported athletes and team officials on a pre-arranged schedule to training, competition and non-competition venues. The Village Operations Centre (VOC) and Management Office were located on the first floor of the International Centre and were restricted to authorised personnel only.

N

Main Dining 1 Athlete Memorabilia 2 Badminton Racquet Stringing 3 Bank/Travel Agent/Bureau de Change 4 CGA Services Centre 8 3 11 5 Day Pass Centre 6 Dry Cleaner 5 6 7 Entertainment Marquee 21 7 9 17 8 Florist 4 9 General Store 13 International Centre 10 Gym/Sauna 16 15 1 12 18 22 10 11 Hair Salon 72 flags of the Nations 23 12 Information 14 The Firs Pavilion 2 13 Jewellers and Engravers 14 Media Sub-Centre 20 15 Merchandise 19 16 Phone Home Zone 17 Photo Processing Chancellors Hotel 18 Post Office & Conference Centre International Zone 19 Protocol Office 20 Team Welcome Ceremonies 21 Ticket Office 22 Sports Information Centre 23 Uniform Numbering Service

Accessible toilet Entry Transport Mall Bar/Bistro Exit

Main Dining

Team drop off

Toilets

Transport Mall

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 47 VOLUME 2 Access to the International Zone was available from the Transport Mall (primarily used by competing athletes) and the Day Pass Centre that was open to all Village residents. An existing conference facility, adjacent to the International Zone entrance, provided accommodation for the Village Mayor, Protocol Services, Media Services and meeting rooms. This centre also provided a hotel facility for Village personnel.

CGA Services Centre A Help Desk was located at the entry to the International Zone where staff assisted in directing Chefs and Managers to the appropriate location within the International Zone. The CGA Services FOH area housed a number of key services to the Village: Transport Desk: providing assistance with training and competition shuttle service information, vehicle access and general transport information. Arrivals and Departures Desk: assisting CGAs with the planning of their travel arrangements and any baggage claims. CGAs were asked to provide information and updates on their team arrivals/departures. Team Welcome Ceremonies Desk: assisting the Chef de Mission to schedule and confirm their Team Welcome Ceremony. Finance Desk: assisting the Chef de Mission to conduct transactions on their Team’s account. This included, for example, paying for additional overflow accommodation. Finance operated a proxy system whereby the Chef de Mission could nominate an authorised person to conduct financial transactions on their behalf. Catering Desk: coordinating the ordering of athlete venue meals, catered events, meal ticket distribution, meal ticket sales and meeting room bookings. Rate Card Desk: available for Chefs de Mission to place any additional Rate Card orders such as furniture, fittings, phone top-ups or upgrades to existing items. Deliveries were made following pre-payment at the Finance Desk.

Sports Information Centre The Sports Information Centre (SIC) provided the Chefs de Mission, Team Managers and Team Leaders with critical information relating specifically to training and competition for each of the 17 sports. Access to this area was restricted to Chefs de Mission, Team Managers, Team Leaders or proxies. Athletes were denied access to this area. Each of the 17 sports had a dedicated information desk within the Centre. The desks were staffed with personnel who could report directly to the relevant Competition Manager and provided a one- stop sports and transport information point to team officials.

Key Lessons and Recommendations Integrate the Sport team into the Village team as early as possible to develop good working relationships. Secure the SIC during non-operational periods to ensure that information is tamper-proof and cannot be removed while staff are absent.

Information Booth An Information Booth provided information to residents and guests about the Village, the Commonwealth Games, Manchester and surrounding areas. Commonwealth Games information included competition schedules, venue locations and non-competition information such as the Spirit of Friendship Festival. Information on Manchester and surrounding areas, local tourist sites and places to shop, was also available.

48 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Ticket Box Office Athletes and Team Managers could request complimentary tickets through their Chef de Mission and these were issued to the Chef de Mission or a designated Team Official at the Ticket Box Office. Tickets were also available for purchase.

Village Planning and Coordination The number and size of the Commonwealth Games Villages meant planning and coordination was critical from the outset. The two key aspects to planning and coordination were development and operations. During the development stage the planning for overlay of the Village was undertaken with the aim of meeting the requirements for housing all athletes including EADs. To deliver the overlay required there was an extensive capital works programme planned for the Village which was partly funded by the University and partly by M2002 budget. The philosophy, key milestones and key services relating to the Village were defined in early 2001. The main principle was to focus on the service level from day one of operation and create a positive Village experience for residents. These principles underpinned all planning and ultimately were a significant contributory factor to the success of the Village. Operating Plans were prepared by each FA, and from these, detailed plans, policies and procedures for the Village were developed. These Operating Plans became the benchmark for Village review and desktop sessions. Comprehensive risk assessment and contingency planning exercises were completed by June, allowing time to focus on testing, refining, training and preparing for the operations of the Village. The Villages Advisory Group met every three weeks from April 2002 to provide a customer focus on the planning for the Village. This forum greatly assisted in the final detailed planning and fine-tuning operational aspects of the Village and comprised of current and ex-athletes, including one EAD.

The Village Operations Centre The Village Operations Centre (VOC) identified, recorded, tracked and resolved key issues and coordinated activities as required. The VOC was operational 24 hours each day from 10 July - 7 August and 16 hours each day outside of these dates during the life of the Village. The Village Duty Managers were on duty 24 hours each day and available to make decisions or escalate issues to the appropriate Village FA Manager or the General Manager. The VOC contained: Village Communications Centre (VCC) comprising the Village Telephone Operator and base stations for mobile radios On-site Duty Manager Health and Safety Officer Security Contractor’s main command and control area Village Security Commander’s Team Greater Manchester Police (GMP) The VOC was intended to be the central point of communication with the GCC, but it proved difficult to funnel all communication with the GCC and the venues through this channel.

Key Lessons and Recommendations GCC reporting arrangements need to be clarified at an early stage. The difficulty here is that personnel often escalate issues to the GCC independently of the VOC. Ideally, all key generic VOC elements should be located in one place. Recruit VOC Duty Managers with experience appropriate to their level of responsibility. There were a number of requests for political asylum. Awareness training and ‘what if’ rehearsals are essential to advise staff on how to deal with these situations and remain detached given the emphasis on customer care.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 49 VOLUME 2 A comprehensive Evacuation Plan is essential. It needs to be understood by all staff and communicated to all residents.

Greeting of VIPs Located at the Chancellors Hotel and Conference Centre, members of the Protocol, and the Village Mayor and his deputies were on hand to meet VIPs at the Games Village. The Protocol department managed the following: The Village Mayor’s involvement at Team Welcome Ceremonies. Participation in Royal visits, Heads of State/Heads of Government visits. Greeting of all VIPs, CGV tours and hosting of any VIP events held in the Village.

Chef de Mission Meetings The Chef de Mission meetings, chaired by the Chief Operating Officer, were held at 07:30 each day and proved to be a popular forum for CGAs to raise and escalate any Village and other Games related issues. The Chef de Mission Meetings commenced on the 17 July and with two exceptions were held on a daily basis until 4 August. The meetings generally lasted between 40 minutes and one hour.

Accommodation Services The Accommodation Services Programme covered resident centres, laundry operations, room allocation, arrivals and housekeeping operations.

Guest Centres The CGV followed the successes of Sydney and Salt Lake Olympics by providing Guest Centres with comprehensive front desk services for residents. These were staffed by a combination of University staff and Village volunteers with a high degree of customer service skills. A Guest Centre was located in each of the five zones of the Village. The hours of operation were: Zone Hours Of Operation Dales 06:00–22:00 Lakes 24 hours Coast 24 hours Peaks 06:00–22:00 Forest 06:00–22:00

The Guest Centres included the following functions to support the guests of the Village: Customer Service Desk providing a point of contact for all enquiries including telecommunications and technology related issues. Three information stations providing Games Family Information (GFIS). Television and lounge area for rest and relaxation. Centralised tracking system for lost and found items. Reporting key lock-outs/missing keys and replacement key requirements. Coordination of the Chef de Mission inventory (i.e. furniture, medical equipment, supplies and technology). Support provision for all teams during arrivals and departures. Team designated mail box for incoming mail. Clean towel distribution. Laundry detergent distribution for communal laundry facilities in the Village. For Village pre-opening (10 – 14 July) all Guest Centres opened from 09:00 to 18:00. The Guest Centre concept was extremely successful and well used by residents. All services were used and the speed and responsiveness of staff was key to providing a welcome, easy-living environment. Guest Centres conducted Inspections and Inventories (I&I) with the Chefs de Mission before they took charge of their allotted rooms. Each space was inspected and signed off. The I&I generated a high number of work orders, most of them very small, requiring a handyman at each Guest Centre.

50 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 One of the main attractions at each Guest Centre was the live CATV feed from the competition venues which resulted in the Guest Centres becoming overcrowded, and made it difficult for staff to deal with people on the phone. Golf buggies were allocated to four of the five Guest Centres for EADs and a booking system was operated to assist their movement around the Village. The Guest Centres were used as a central location for lost property and at the end of each day the lost property boxes at each Guest Centre were overflowing. One Guest Centre was chosen as the central lost property area for items of luggage. At the end of the Games all luggage had been reclaimed but there was a boxful of unclaimed lost property at each of the Guest Centres.

Condoms A supply of 156,000 condoms was provided to the athletes during the period of the Games. This was broadly based on two condoms per athlete per day. The condoms were supplied to M2002 through a VIK arrangement by Durex, SSL International PLC. The condoms were distributed mainly via the Guest Centres at the Village and also through the Chefs de Mission. They were stored at the Logistics Warehouse based at the Village prior to delivery to Guest Centres. Key Lessons and Recommendations: Consider allocating a separate area within each Guest Centre for I&I staff to ensure that paperwork is properly controlled and staff can focus on their task. Consider designating one dedicated lost property area for all items in the Village. Access to room keys must be carefully controlled and managed. For operational reasons, up to three sets of sub-masters (keys) may be required for housekeeping. Ensure an adequate supply of condoms is sourced from a reputable supplier, with an allowance for a 5% contingency. Condoms should be freely available via Guest Centres.

Room Allocation CGAs were allocated their accommodation, offices and storage space according to the athletes and officials numbers determined during Delegation Registration Meetings (DRMs). Pre-Games information was collected from all CGAs on their preferences for accommodation based on team numbers, including gender and sports breakdowns, as well as religious, cultural and political sensitivities. Other information collected in advance also included specific requirements for bed extensions for taller residents, accessible accommodation for wheelchair EADs and requirements for overflow accommodation. All CGAs were encouraged to book their DRM in advance of their team arrival in Manchester. Although more than 90% of the CGAs chose to conduct their DRMs before their team arrival; only around 25% of them did it during the Village Soft Opening (10-14 July). The Village had a total capacity of around 4,754 bed spaces. During the initial stages of allotment it became apparent that the final number of competing athletes would exceed the Village capacity. As a result each CGA was asked to manage their team within their room allocation or by purchasing overflow accommodation at rates of £60 per person per night for single occupancy or £45 per person per night for twin-share. Teams optimised the use of their rooms by managing arrival and departure dates to allow a new athlete to move into a room immediately after the previous occupant had departed.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 51 VOLUME 2 To accommodate increased numbers of athletes and officials, M2002 sourced and secured overflow accommodation nearby at four student accommodation halls: Allen Hall, Weston Court, Beechwood Gardens and Daisybank Hall. In accordance with the CGF guidelines, each Chef de Mission was allocated single room accommodation, usually with en-suite facilities. Moreover, each of the 62 wheelchair EADs were also offered accommodation in a single occupancy bedroom. The bedroom summary was as follows:

1,200

Single rooms 1,000 Twin rooms 800

600

Number of Rooms 400

200

0 Forest Lakes Coast Dales Peaks Overflow A Overflow B Overflow C Overflow D Oak Owens Richmond Ashburne Woolton Allen Hall Weston Beechwood Daisybank House Park Park Hall & Court Gardens Hall Sheavyn House

Housekeeping The level of service for housekeeping allowed for linen to be changed every fourth day and fresh towels supplied every second day. Additional linen and towels were available from the Guest Centre on a dirty-for-clean basis. Communal bathrooms were cleaned twice daily. An external company was contracted to provide housekeeping services during the Games due to their ability to cater for a high volume of beds. A separate Laundry Service Agreement included supply of hired linen, Games time laundering and linen delivery to the Village. In addition a venue towel agreement was reached where towels were laundered and delivered each day to competition venues as well as the Village. After the Games, all the linen and towels were returned to the supplying company. Loss rates for the hired linen were approximately 10% sheets, 5% pillowcases and 20% linen bags. Housekeeping operations in the Village were very demanding and a number of service quality issues were raised. Services need to be fully scoped in advance and adequately resourced (including contingency arrangements) at Games time to meet the standards required. Key Lessons and Recommendations Appoint a specialist housekeeping contractor rather than a general cleaning company. Insist that the housekeeping and linen/laundry functions are managed jointly. This will help ensure effective coordination of distribution and collection services. Ensure that a manager with proven experience in the hotel industry is hired to oversee housekeeping and linen/laundry operations. Ensure that the housekeeping contract is closely monitored. Random spot checks must be undertaken daily in all areas to ensure that the contract is being delivered to the specifications agreed.

Arrivals/Departures All new arrivals had their luggage screened and accreditation processed at the Main Accreditation and Uniform Centre (MAUC) which was located four miles from the Village site. The smooth flow through this centre was important since this gave the first and lasting impression for residents.

52 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Due to the constraints on the Village site, athletes boarded the bus at the MAUC and were dropped off at one of two external locations allowing an easy walk to their accommodation. Luggage was separated from the athlete on departure from the MAUC and delivered directly to the CGAs Guest Centre where the teams were met by their Chef de Mission and allocated keys. Key Lessons and Recommendations The hours of A&D are long and the team needs to be staffed by two people (Manager and an Assistant Manager) in order to deliver this function effectively. The A&D system needs to be fully integrated, providing accurate information to A&D staff, Villages and Bus Operations. Departures during the early stages of the Games can be difficult to manage and require good information from Team Managers.

Human Resources and Communications The Village Human Resources and Communications team was responsible for both paid and CGV Staff volunteer staff including: Training and motivation of all Crew for all Villages. Crew Resource Centre. Publications including Village Guide Books and Village Newspaper. Local resident and business consultation.

An analysis of staff in the CGV is provided opposite: Contractors (1,492) University Staff Volunteers (1,247) Monthly sub-committee meetings were held with the University in order to integrate University Paid Staff (187) staff into Games time roles within the Village. Additional overtime for University staff was approved during Games time, though it was not significant. Volunteers The challenge faced by the Village was the extended operating period (29 days – 24 hours) compared with most other Games venues. Overall, the Village Volunteer Programme was a resounding success due in part to the high motivation and recognition programmes, high quality meals and free transport/parking. The Village attrition rate was less than 10% both for paid and volunteer staff. Village Operations began to communicate with volunteers four months after all acceptances were confirmed and approximately 90% of all offers were accepted. Village volunteers received a Village specific newsletter to keep them informed. Training was designed to orientate the volunteer and impart overall expectations. Other components included organisation, safety procedures, customer service, cultural awareness, working with EAD athletes and the protocols in relation to approaching athletes. The training programme comprised: Venue training – delivered to all Village FAs, including contractors. Village Operations job specific training – development of training resources and the production of 22 job specific Training Manuals. Open day for all supervisory volunteers in April 2002 – introducing them to the Village concept, structures and physical layout. Informal ‘Meet and Greet Nights’ – enabling all Village FAs to meet their Crew ahead of venue training sessions. Venue training for Supervisors – attended by 80% of Supervisors and used as a platform for the main volunteer training programme. Venue and job specific training provided in June/July 2002 – three sessions and a venue tour Over three days, approximately 1,400 of 2,000 volunteers attended venue and job specific training. Those who were unable to attend were trained by Supervisors during the five day ‘soft’ opening or during their first shift. Tours were also available from January 2002 and were held weekly for Crew and visitors.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 53 VOLUME 2 Key Lessons and Recommendations Get to know your volunteers and their skill set early to utilise their abilities. Allow over-estimation of shifts and numbers to accommodate for attrition. Venue Crew Managers should be in place several months prior to the Games to help refine operational plans. Ensure volunteers receive their shift allocations in good time and make resources available to ensure all rosters are updated by FAs and fed into a central system. Consider operating a centralised system for recording/reporting attendance during Games time. Ensure operational consistency through training programmes that are fully coordinated with other FAs.

Crew Resource Centre (Games time) A dedicated access point was created for all volunteers and paid staff. The Crew Resource Centre (CRC) was located at this entrance and operated 24 hours each day during Village operations and undertook the following functions: Help desk/communications and hotline Counselling and grievances Uniforming and accreditation Day passes for paid staff, volunteers and contractors Athlete accreditation re-badging Redeployment, roster coordination, roster updates and distribution Contractor support First aid facilities including a list of first aiders Crew break areas The Village handled all redeployment and roster changes internally and roster updates were made available via designated pigeon holes. Crew arriving without official accreditation passes were issued with a Crew Day Pass, valid for the date of issue only. The CRC also provided Crew and Contractor Day Passes to non-Village staff from other Games venues who required short term access. The CRC supported contractors by issuing the second part of accreditation passes. Key Lessons and Recommendations Requests/queries from the friends and family of athletes became time consuming and resulted in volunteers having to deal with complaints. The CRC dealt with a large number of guests seeking to gain access when the Day Pass Centre was closed (21:00-09:00). Procedures need to be put in place to deal with this requirement. It is recommended that staff check-in should take place in a BOH location. Because of the very low incidences of first aid for Crew, it is recommended that the Village Medical Centre provide first aid to Crew.

Office Administration The Office Administration team provided a central point for the operation of the Village Management Office and any issues that related to the operation prior to Games time and during the Games. Operating hours were between 6:30 and 20:00, seven days a week from 10 July – 7 August. The Team coordinated all office moves for Village Operations and proved to be an integral part of Village Operations particularly at Games time.

54 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Information Services Information Services were responsible for: Managing the Information Station in the International Zone. Providing Guest Centres with information for distribution to residents. Coordinating the production of publications such as Village Guidebooks, Maps, Phone Directories and the Village Newspaper. The Information Station was staffed with a fully trained supervisor and a team of volunteers all of whom had experience in customer service. Information on the Village, the Games and local tourism was provided. The Village Newspaper was initially produced every second day then daily after the Opening Ceremony. It consisted of a tabloid sheet (four page sheet) and was distributed to all parts of the Village. Three colour supplements were also produced providing a pictorial of the Village and the Opening and Closing Ceremonies. Delivery to the Technical Officials’ Village was provided by Logistics and to the Commonwealth Shooting Village by courier.

Local Residents and Business Consultation To encourage local residents and businesses to become advocates of the Games Village, M2002 provided an open channel of communication for them to report any issues or queries regarding the operation of the Village up to and during Games time. A comprehensive consultation plan was undertaken well in advance of the Games involving more than 400 residents and local businesses. The consultation process involved: Preparation and distribution of information leaflets. Resident and business meetings. Open days to facilitate communication between M2002 and local residents. A final consultation report addressing all issues was produced in February 2002. Shortly before the Games a 24 hour Residents Hotline was opened, managed by volunteers in the VOC. Overall, consultation went extremely well. Minor issues were experienced during the traffic management period within Old Hall Lane where there were high volumes of vehicle movement.

Financial Management Finance consisted of BOH budget management/financial control and a Finance Desk within the CGA Services Centre. The Finance Desk was established for the Games period to provide the CGAs with a means to conduct financial transactions such as additional accommodation charges. BOH financial management continued through to Games time providing a budget and contract management function. At Games time it became a conduit for fast-track procurement of essential items. Key Lessons and Recommendations Ensure that a Village Finance Manager is identified and assigned to the Village team at least six months before the Games. Establish a Finance team to ensure continuity of service to CGAs. Ensure that Procurement has a presence at the Village during the Games. During the Games, be prepared to sanction last minute, urgent purchase orders.

Games Integration and Commercial Programme The Games Integration and Commercial Programme included: Retail outlets Entertainment Recreation facilities (including cinema, Religious Services Centre interactive games and internet access) Village Day Pass Centre Media coordination Special events and Protocol tours Team Welcome Ceremonies Pre-opening visits Weigh-in rooms Signage and wayfinding Look

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 55 VOLUME 2 Retail Outlets A temporary retail area was established in the International Zone to provide a focal point for residents, guests and the media. This area was open from 15 July to 7 August, with the following services and hours of operation:

Retail Service 15 July – 7 August Operating Hours Bank and Currency Exchange 09:00–21:00 Post Office 10:00-21:00 Florist 09:00–18:00 Hair Salon 09:00–21:00 Jewellers and Engravers 10:00–20:00 Photo processing/ General Store 09:00–21:00 Phone Home Zone 24 hours Dry Cleaning 09:00–20:00 Merchandise Store 09:00–21:00 Athlete Memorabilia 09:00–21:00 Ticket Office 08:00–21:00 Newsagent 09:00–21:00 The majority of retailers were secured through commercial contracts with the exception of the florist outlet that was operated by Interflora as an Official Provider. On the whole, the retail area was a resounding success. From 10 - 14 July, traffic flows and sales were limited. However, from 15 July customer numbers increased dramatically. The standard operating hours of each unit were 09:00–21:00 but were varied according to demand. Weather conditions had the biggest impact on demand as there was limited shelter.

Entertainment A varied entertainment programme was developed for the Village based on the following daily format: 13:30-17:30 Strolling street theatre Main thoroughfares 13:30-15:30 Jazz act Casual Dining Area 21:00-22:00 Support live act Entertainment Marquee 22:00-23:00 Main live act Entertainment Marquee The Entertainment Marquee was a licensed facility that offered a bistro dining area and a bar serving a range of drinks (alcoholic and non-alcoholic). The bistro and bar facility operated on a user-pay basis. The Entertainment Marquee was a communal seating area where patrons could view cultural performances, live entertainment and recreational activities including live CATV coverage of Commonwealth Games events. Throughout the afternoon, strolling street theatre was featured on the main thoroughfares of the Village. The street theatre was a huge success and created a lively atmosphere. Leaflet drops, advertisements in the Village Voice and posters in Guest Centres and other locations were used to promote the programme. The Closing Night Party was very well attended. There were three sites in operation: the Entertainment Marquee, a Night Club and Casual Dining area. Alcohol was only available in the Dining Hall and Entertainment Marquee. As a result, both the Night Club and Casual Dining area were not well patronised. However, barriers and additional security personnel were required to cope with large numbers of people in the Marquee area. Key Lessons and Recommendations The entertainment schedule should be prepared well in advance to ensure that the site, stage, rigging, and PA/audio/lighting systems are properly scoped.

56 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Security staff should be rostered for at least 30 minutes beyond the advertised conclusion of nightly performances. Temporary structures can adversely affect sound quality. A video wall is best located in a casual dining area or separate bar. It is recommended that the evening entertainment programme does not start until the end of the day’s televised events. Attendance at evening shows was relatively high pre-competition but decreased considerably once competition commenced. Performing artists require a suitable ‘Green Room’ with shower facilities where they can change into their costumes, apply make up and relax between acts.

Recreation Facilities Recreation facilities were provided to enable residents to relax and unwind in the confines of the Village site. Internet Facilities (Windows XP Webnest) Access to internet and e-mail was provided at the ‘Windows XP Webnest’, a pre-existing first floor facility with 110 personal computers open from 09:00-23:00 daily. Each terminal was restricted to the internet with no printing or word processing functionality. Similar facilities were provided at ground floor level adapted to meet the needs of residents with vision impairment or mobility problems. This room contained low level tables and four PCs, with a large keyboard and mouse for the vision impaired. Peak operating times were 15:00–17:00 and 20:00-23:00 and combined usage of the facilities exceeded 25,000 visits. Cinema From 25 July – 7 August, four films were shown each day at 11:30, 14:30, 17:30 and 20:30. A variety of theme days, classics, thrillers and comedies were selected to appeal to the tastes of residents and were promoted through the ‘Village Voice’, Guest Centres, Games Room and the Webnest. Over the 24 days of operation 1,827 people attended the cinema. The evening session at 20:30 was the most popular, particularly during inclement weather. Gymnasium Open from 06:00–22:00 daily, the Village Gymnasium was located in an existing University facility within the International Zone. Additional facilities were provided including a free weights room, saunas and scales. Total usage of the gym facilities during operation was 4,986 and peak times were from 06:00-09:00 and 16:00–19:00. Games Room Open from 09:00–23:00 daily, the Games Room was a very popular Village facility featuring 24 Microsoft Xboxes provided by Microsoft. External contractors supplied other entertainment facilities such as pool tables, table football, electronic darts, air hockey and arcade style games. Over the operating period 13,722 visits were made to the Games Room with a typical peak hour attendance of 200 people. Some equipment was in constant use and maintenance issues arose on a daily basis. Religious Services Centre Open from 08:00–22:00 daily, the Religious Services Centre offered a multi-faith facility for all Village residents and staff. Two rooms were allocated for services including private prayer, relaxation, meditation and counselling. A local charitable organisation (SCORE) assisted in recruiting an experienced team of chaplains (both local and international) from a range of faiths. Further information on the Chaplaincy Service can be found in volume 3, section C4.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 57 VOLUME 2 Laundrettes There were 43 self-service washing machines and 36 dryers for complimentary use of the residents which were located in each of the five zones. The laundry was open for an 18 hour period each day and laundry detergent was available free of charge at the Guest Centre desk upon presentation of accreditation. Key Lessons and Recommendations The recreation programme must appeal to the client age-group but should reflect the ‘home- away-from-home’ feel of the Village. Demand indicated that there would be sufficient usage overnight if recreation facilities were made available. A 24 hour operation should be considered if staff can be rostered to manage the service. A local based supplier should be contracted to provide prompt and efficient maintenance services.

Village Day Pass Centre CGA Day Passes and Village Day Passes provided access to the International Zone for Sponsors, managers, observers, media and CGA guests. Each pass was valid only for the day of issue. Day passes provided an excellent means of controlling the flow of guests into the Village. CGAs were requested to submit their requests for day passes by 17:00 on the day prior to issue so that an adequate number of passes could be prepared each morning for anticipated guests. Additional controls were required to manage visitor access into the Residential Zone. Villages affixed a laminated token to Day Passes which caused confusion with security and guests. Should this process be adopted in future it needs to be incorporated into the design process. Passes were valid until 21:00. A daily audit was undertaken by security staff to ensure that all guests had left the Village and CGAs were requested to ask their guests to exit the Village by this time. Staffing numbers at the Day Pass Centre (all volunteers) were originally set at 34, but later reduced to 27, which proved adequate for operations. A shuttle bus service from the Village to the City Centre was not well used and cancelled mid-way through the Games. Key Lessons and Recommendations Arrangements need to be in place to ensure that all guests have left the Village by 21:00. Additional controls may be required to manage visitor access into the Residential Zone and these should be considered in the day pass design process.

Media Co-ordination A Media Sub-Centre was located on the perimeter of the Village with unrestricted daily access for accredited media. The Centre included both a Press Conference Room and a Press Workroom. CGAs were able to book and conduct their press conferences through this facility. Media Day Passes were available, providing access to the International Zone between 09:00-21:00. Up to 150 press and 150 rights-holding broadcaster passes were issued on a rota system. A Media Open Day of the entire Village was conducted during the soft opening period with 70 people attending from local, national and international media organisations.

58 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Key Lessons and Recommendations Ensure that the Media Sub-Centre is located close to the main entrance of the Village. Provide an adequate shuttle bus service to and from the Village for both broadcast media and press. Restrict non rights-holding broadcasters from entering the Village perimeter, but allocate space for them to conduct interviews immediately outside the Village. Any request for broadcasting facilities within the Residential Zone needs to be considered early and details agreed between the Host Broadcaster and the Village.

Special Events and Protocol Tours Major events included the Official Village Opening, Media Day, Observer Programme and various Royal Visits organised in conjunction with Protocol. Both the Official Village Opening and Media Day provided an excellent opportunity for domestic and international media coverage. A number of smaller events were also coordinated through Protocol at Games time. Over the period 26 July - 4 August Protocol conducted 37 tours involving 201 guests. Tours had to be booked before 17:00 on the preceding day. Unaccredited guests were issued with a Protocol Day Pass and within the Residential Zone they were escorted by a Protocol Crew member at all times.

Opening and Closing Ceremonies Village Operations played a vital role in the organisation of athletes and team officials attending the Opening and Closing Ceremonies. After exiting the Stadium towards the end of the Opening Ceremony, athletes were directed to a restricted zone that allowed Villages to facilitate rapid direct re-entry of athletes back into the Village. Special entertainment was provided for athletes and officials who did not participate in the Ceremony and they were able to view it live from the Entertainment Marquee. Key Lessons and Recommendations Ensure that there is an end to end process for the exit and re-entry of athletes to the Village. Ensure that transport arrangements are fully coordinated with local traffic police and emergency services.

Pre-Opening Visits Delegations were allowed access five days prior to the official opening of the Village on 15 July. Services provided during this period included catering, logistical support, access control, transport and CGA Services. Pre-opening visits were useful for both Village Operations and CGAs as they offered an opportunity to complete the Delegation Registration process and ensured that operational procedures were in place prior to the arrival of athletes.

Weigh–In Rooms Weigh-in procedures for Boxing, Wrestling and Judo were held in Village overflow accommodation. Scales were calibrated on a daily basis and used throughout competition time. At peak times the numbers of people accessing the weigh-in areas put additional pressure on the Accreditation Check Point and there were accreditation problems for technical officials because of its location. Key Lessons and Recommendations Conduct weigh-in at a venue separate to the Village. Sport should take ownership of the weigh-in operation.

Signage and Wayfinding An in-depth review of existing signage, completed in September 2001, provided a basis for determining which pre-existing structures could be utilised to erect additional signage for the Village. The M2002 Signage team produced a clear product based on pictograms visually consistent with existing University campus signage.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 59 VOLUME 2 Look Village dressing was a key component in transforming the campus site and creating an appropriate atmosphere for the Games. However, the Village Look strategy was finalised only a few months prior to the official opening and in some instances the products were erected during the Village operating period. The hub of the site was the ‘Walk of Fame’ created over the period of competition and displaying the names of athletes who had won medals at the Games. This was used as a backdrop for a number of media interviews. Various aspects of the Village Look are shown in the photographs below.

Key Lessons and Recommendations Finalise the Village Look Strategy as early as possible and schedule installation of the various dressing components well in advance of Village Opening. The ‘Walk of Fame’ provided a key focal point for the Village and was a great success. Inclusion of this feature (or something similar) should be considered for future Games.

60 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Support Operations The Support Operations team provided the following services: Fitout (including de-commissioning and reinstatement) Logistics (including work scheduling, warehouse operations, linen/laundry services, Rate Card and CGA support) Maintenance Waste Management Two areas were designated to support these operations: Logistics Warehouse - a temporary but secure structure located on land adjacent to the Village providing a BOH entrance for all Support Operations facilities, staff and equipment. Support Operations Coordination Centre (SOCC) - located in the heart of the Village Residential Zone.

Fitout During the pre-Games period, the Support Operations team was responsible for capturing all user requirements for furniture, technology and Rate Card items for every space in the Village. A database was used to manage this process. All items were tracked in order to plan and execute the bump-in and bump-out at each Village and monitor changes following the arrival of CGA teams. Support Operations also coordinated the activities of all retailers ensuring their facilities were installed correctly, maintained properly and removed safely. The Village Fitout team managed the bump-in and bump-out process which included the overlay of temporary and permanent alterations to the site, FF&E movements and reinstatement. All commodities were procured through the Fitout team. From 1 June 2002, the site was handed over in stages from Manchester University to M2002, allowing a maximum of six weeks for installation of all temporary overlay. Temporary facilities included 35 marquees, 45 jackleg cabins, 4,000 linear metres of fencing, 100 shipping containers, roadways and external lighting. Mobile generators were used to provide power to the majority of temporary structures. Site adaptation works in the Village included sub-surface drainage and water supply works, plumbing, road works, ramping and removal and reinstatement of fencing. After the Games, in conjunction with Fitout, the Support Operations team was responsible for the removal of all temporary overlay and FF&E over a three week period (8 - 30 August) to ensure early hand back of the campus to Manchester University. The team also managed the reinstatement process to rectify damage sustained during the Games and remove the significant volumes of waste and spoil that had accumulated over the operational period.

Work Scheduling and Dispatch At Games time a team based at the SOCC managed work requests for logistics, maintenance and environmental services. Responsibilities included: Creating and issuing an appropriate work order. Monitoring inventory levels of stock. Managing the Master Delivery Schedule. Reserving parking spaces for vehicles. Arranging access passes. Managing vehicle checkpoints.

Warehouse Operations Warehouse storage and preparation spaces for consumables required a covered floor area of 800 square metres along with 60 x 20 feet containers and an open storage area of 1,200 square metres. The warehouse incorporated a cross-docking facility to accept and screen deliveries using a pallet sized x-ray machine.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 61 VOLUME 2 The short term and long term holding of CGA goods, mail, packages and furniture spares were accommodated here as well. Most of the external area was used to store beverages for the catering programme.

Linen/Laundry Services Linen receipt, packaging, distribution and collection services were managed from the warehouse as well as the storage of consumable and hardware products. Each day there were four to six delivery time slots over a 16 hour period. Dirty linen was collected, packed into bags and stacked into cages before loading onto vehicles for transport to laundries.

Maintenance The University of Manchester Estate Management team was contracted to provide site maintenance based on agreed response times for specific maintenance requests and an itemised schedule of charges. Maintenance and repair services included plumbing, glazing, mechanical, joinery and a locksmith. Other technicians were on call for lifts and electrical repairs.

Rate Card and CGA Support Two staff were assigned to manage the tracking, installation and movement of Rate Card items. A number of small CGA Support Teams were also established to distribute and install items around the Village. CGA teams raised their orders through their respective Guest Centre. The Support Teams were coordinated from the Village Operations Support Area (VOSA) through the Work Order system. Their remit included: Deliveries and general distribution. Installation of equipment and furniture. Movement of team freight and sport equipment to designated storage areas. Operations were supervised by a team official or CGA representative who also managed the receipt and delivery of all freight items. Key Lessons and Recommendations Involve Logistics Coordinators in the Village planning process at the earliest possible opportunity. Storage areas for the site need to be scoped to ensure there is an adequately sized warehouse and covered store provision. An additional Logistics Manager at a senior level would have benefited operations at the SOCC during peak periods when the team found themselves inundated with requests. It is recommended therefore that an Assistant Village Logistics Manager is appointed to oversee work scheduling and customer services at the SOCC. It is advisable to retain all CGA Rate Card items in store until the arrival of the CGA team into the Village. Pre-distribution is not recommended because late changes in accommodation are likely. Temporary structures and marquees can get very cold at night particularly after heavy rain. Take this into account when planning fitout, uniforms and volunteer training in order to avoid unnecessary attrition.

Waste Transfer Area A waste transfer area approximately 60 metres square was set up within the Logistics Compound and adjacent to the Main Dining area. It was the collection point for all forms of waste generated in the Village. Waste streams for recycling included paper, cardboard, plastic, glass, general waste, medical waste and sharps. The compound was used to store 1,200 litre waste bins that were delivered and removed twice daily by a contracted waste company (Greater Manchester Waste). Bins were transported to and from the transfer area throughout the day by small vehicles.

62 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Core Operations Key service operations at the CGV included: Security Services Transport Mall Team Vehicles and Taxis Catering Services Cleaning Services

Village Security The CGV was protected by Heras barrier fencing with six access control points (including the Overflow Village) managed 24 hours by full time security staff and security volunteers. Two access control points provided ‘mag and bag’ security screening on all items entering the site. A vehicle check point was established adjacent to the Village on an access road closed to the public. The checkpoint operated effectively despite fears of vehicle back-up on to a main thoroughfare. An important task for Security was to coordinate the various agencies and contractors involved in securing the site. These included GMP, University Security and security contractors (Showsec and Guardian Executive). Daily meetings took place to maintain the integrity of the Village and ensure effective coordination. Reported crimes, both within the Village and in immediately adjoining areas were communicated to GMP. During the Games there were 21 minor thefts from athletes’ rooms and two arrests, one for theft and the other for common assault. Internal communication systems operated effectively and the CCTV camera system, operated by University Security, gave excellent coverage of the whole Village. Key Lessons and Recommendations Security controls must be carefully scrutinised. Contracting a local, recognised and reliable security company is essential to deliver an effective service. Every effort should be made to develop a good working relationship with the contractor.

Transport Mall Athlete transport services operated from the Transport Mall to the south of the Village. Separate inbound and outbound sections were created to provide clear pedestrian flows for athletes and officials. The Transport team provided guidance and assistance. All competition and training services operated to a published timetable on a scheduled frequency. However, contingency arrangements were in place to enhance the schedule in response to additional demand. T3 scheduled bus services were provided to sporting venues, official training venues and official accommodation sites. T3 services to sport and training venues ceased upon completion of the sports competition. All buses were EAD accessible and each bus could accommodate three wheelchair users. All portable sports equipment was carried on to buses. Oversized or excess baggage was transported to venues on an accompanying luggage truck. CGAs could log a work order to have any heavy team equipment moved from their housing allocation to the Transport Mall. The weather throughout the Games caused significant issues for transport. After heavy rain over 2,000 gallons of surface water had to be drained from the trackway area of the Transport Mall. This operation was repeated twice daily in an attempt to keep the facility open. Due to the rain, staff were constantly soaked on the external load zones. Fleeces and regular coffee runs were essential to avoid volunteer attrition.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 63 VOLUME 2 Team Vehicles and Taxis Two car parks were designated for accredited team vehicles at the CGV and specific permits were issued for each vehicle. Team vehicles were permitted to drop off and pick up at two dedicated Team Vehicle Areas (TVA) on the perimeter of the Village. Taxis operated to and from a dedicated load zone on Moseley Road on the southern side of the Village. Taxis were prevented from entering the Village and were not allowed to wait on the perimeter outside the officially designated area. Key Lessons and Recommendations Load zones located on public highways can create operational problems. Ideally they should be located in restricted access areas or within the Village itself. Ideally CGA parking should be located on-site. It is recommended that Transport take sole responsibility for all drivers and vehicles through a central permit system. It is recommended that a Client Services Manager is appointed to support the Village Transport Office and interface with the CGA teams across all transport areas. It is essential that all fleet drivers are familiar with load zones and any policy on vehicle entry into the Village. When scoping the Transport Mall ensure it will continue to be usable in periods of bad weather. Widely circulate and promote the bus timetable to inform CGA teams.

Catering Services Catering was a major function essential to the overall performance and level of service provided at the Village. The quality of meal services and food quality were vital components of the Village experience for athletes and staff. A catering contractor (Sodexho) provided all food services in the Village.

64 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 There were three main food and beverage outlets in the CGV: A Main Dining Hall adjacent to the International Zone of the Village that could accommodate up to 1,800 people at one sitting, making it the largest temporary restaurant ever created in the UK. It focused on providing all the nutritional aspects of an athlete’s diet. This facility peaked at 14,000 meals per day. A Casual Dining facility located in the heart of the Residential Zone with seating for 250 people. This facility was open for 16 days serving on average 2,000 meals a day in a ‘food court’ atmosphere. Food options included coffee, sandwiches, wok station, fish and chips and a BBQ. Staff dining facilities were provided in a designated area of the Main Dining Hall managed through a meal voucher system. In addition, there were two coffee carts located around the Village offering espresso style coffee and snacks to Village residents. The service was supplemented with a series of impromptu outdoor meals in different areas of the Village including a buffet system for Opening and Closing Ceremonies and similar catering arrangements for special events. Bespoke catering services were available to CGA teams and could be reserved through the Catering Office or any of the Guest Centres. Demand for additional catering service was unpredictable and often arranged at the last minute. Athletes away from the Village for more than four hours could obtain food and beverages through the Athlete Venue Meal booking system administered by the Catering Office. On site caterers would supply these meals at nominated venues. Cleaning, Catering and Waste (CC&W) provided its own Logistics team (two supervisors and 13 volunteers) to focus primarily on catering support within the Village. The main task of the team was to re-stock 20 fridges and 13 vending machines located across the Village. On peak days several pallets of beverage products were required to meet demand. Volunteers were carefully selected due to the demanding physical nature of the job. Qualified vehicle and material handling equipment operators were essential to perform these duties. Sponsored products were freely available to athletes and officials. They included ASDA 500ml bottled water, Powerade, Coca Cola branded soft drinks, Cadbury chocolate and Kenco coffee. VIK product storage and distribution was managed by the Catering Logistics team from a temporary warehouse. Kenco coffee was supplied to all restaurants and coffee carts in the Village and Kenco coffee machines were also provided in staff break areas.

Cleaning Services A single contractor (Executive Group) was appointed to undertake cleaning of all temporary structures and grounds in the International and Residential Zones. Temporary structures included 40 Marquees, 10 Portaloo Cabins, and 40 Tent structures of various sizes including the Main Dining Hall. All temporary structures were cleaned twice daily. Litter pick crews worked in two shifts and swept both zones during each shift. Daily auditing of standards was conducted by the Village Catering Cleaning and Waste Manager and any issues arising were resolved locally.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 65 VOLUME 2 Key Lessons and Recommendations Staff Dining It is important that the catering contractor provides an interesting and varied menu for staff throughout the Games period. Main Dining Any policy restricting the removal of food is extremely difficult to police and may not pose a sufficient problem to justify the use of volunteers at entrance/exit points. Highly visible signage is one way to reinforce the message. Ensure that a bar code system is operated in Main Dining to track demand. Bar Bistro Effective signage is required to promote and direct customers to the full range of catering services provided on site. Entertainment and Bar Facilities Entertainment and bar facilities were promoted through the Village Daily Newspaper. It was felt that the use of strategically placed billboards outside the main athlete entry points and in the International Zone would have attracted more customers. Local Competition Many athletes and officials ventured outside the Village to experience local hospitality in a number of attractive cafes, restaurants and bars. Potentially this can have a major revenue impact on the Village catering services. Venue Catering for Athletes Adequately scope athlete food requirements at venues particularly Squash, Table Tennis, Judo and Weightlifting.

66 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Media Coverage The Villages enjoyed positive press prior to the Games. Granada TV ran a documentary entitled ‘Beyond the Baton’ which featured the lead up to the Village operation. A number of interviews with media representatives were also conducted which gave the Village some pre-Games exposure. An Official Media Day was held during the soft opening period. This was an extremely successful event which gave some unaccredited media the chance to view the Village prior to the official opening. Approximately 70 media attended this event including two international television broadcasters. Media coverage from this included live broadcasts from the Village. An Official Village Opening was held on 15 July and was officially declared open by special guest Olympic Gold medallist Ron Clark. Over 50 invitees attended this event including the Lord Mayor and Lady Mayoress of Manchester.

During Games time the Media Sub Press Centre was well utilised. Due to its location adjacent to HRH The Countess of Wessex the main entry of the Village, the media found it advantageous to access the Village for interviews tours the Athletes’ Village and then use the Sub Centre for filing stories and gaining additional assistance from the Village Press team. A number of media interviews were conducted with Villages during the operating period and in addition post Games coverage has also been positive. A number of Sponsors also requested filming of their operations in the Residential Zone during the Games. Whilst this is not ideal, it is recognised that it should be permitted. Key Lessons and Recommendations Allocate a day where Sponsors’ production teams are conducted on a tour of the key areas. Hold an Official Media Day prior to the soft opening of the Village to give unaccredited media the chance to view the site.

VIP and Royal Visits The Village enjoyed a number of successful Royal visits providing a morale boost for staff and visitors. The highlight for the Village Dining Hall was the visit by Her Majesty The Queen who was welcomed by athletes and staff and was able to visit many areas of the Village. Other Royal visits included The Earl and Countess of Wessex and The Princess Royal. The Prime Minister, Rt Hon Tony Blair, visited the Village on the day of the Opening Ceremony and addressed the residents of the Village.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 67 VOLUME 2 C2 Technical Officials’ Village

The Venue The Technical Officials’ Village (TOV) was located in student accommodation close to Manchester city centre. Able to accommodate up to 1,100 students, it was home to 951 Technical Officials at Games time. The central location of the Village and good local transport enabled Officials to explore the city during their stay. The complex was divided into 269 units (flats) with a total of 1,034 bedrooms offering sleeping accommodation to an acceptable standard. Each flat contained three-five bedrooms with a kitchen, toilet and shower room. Other facilities within the building included a laundrette, bar/lounge and a general store. A marquee was erected for use as a dining room. The bar/lounge proved to be a popular mixing area for Technical Officials. Between 15 July and 7 August the TOV was open and staffed for 24 hours a day. During the decommissioning period (7 – 10 August) access times were 06:00–22:00. The busiest arrival date was 23 July, with 250 Technical Officials checking in to the Village. The busiest departure date was 5 August, with 450 Technical Officials checking out.

Entry

N N

Cambridge Street Exit

Accessible Toilets

Cash Machine

Bar

Check in Lifts

Guest Centre

Information Centre

Launderette

Main Dining

Medical Centre Chester Street Hulme Street

Taxi Lifts Shop Toilets Reception

Transport info

Lower Chatham Street Venue Transport

Access Control Point To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

Vehicle Access Control Point

Guest Centre The Guest Centre was located in the bar area and provided a one-stop-shop responding to the needs of all residents. This included the following services: Information Desk Arrivals and departures Key lockout assistance Housekeeping, maintenance and repair requests Towel exchange Meeting room bookings Message service Lost and found Mail collection Television viewing GFIS terminals

68 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Other Guest Services The TOV provided a range of other services to guests: Sports Information Desk – Providing a comprehensive sports and technical information service to Technical Officials. Dining – Breakfast was provided free for guests with a user-pay arrangement for lunch and dinner. Technical Officials tended to have breakfast in the Village and lunch at the venue using their per diem for an evening meal. Medical Services – A doctor (general practitioner) operated a drop-in surgery between 07:00- 09:00 and 20:00-22:00 daily. Visits by a nurse could be arranged via the doctor or by telephoning the Village Medical Centre. Technical Officials were also able to access the CGV to obtain emergency medical treatment. Meeting Rooms – Two meeting rooms were available which residents could book at the Guest Centre. Laundrette – A self-service laundrette was available for residents on a user-pay basis. The laundrette provided washing and drying facilities with free access to washing powder. Bar/Lounge – A wide range of drinks and beverages was available to residents on a user-pay basis in the bar/lounge area which included a television. General Store – An existing retail unit located within the building but fronting on to a public highway and therefore open to the general public.

Operations Housekeeping, catering and maintenance were managed by the venue’s existing service providers to a service level agreement broadly similar to that provided at the CGV. Bed linen was changed every four days and towels every two days. Breakfast was included in the contract with the catering service provider and was served daily between 06:00 and 09:00. The services provided by the staff and caterers were consistently of a high standard.

Key Partners and Contractors During the planning phase, Villages worked closely with the following partners/contractors to ensure that the TOV was fully integrated into Games time operations: Student Village building management team (Jarvis) Games security provider (Showsec) Student Village housekeeping and contract cleaning staff Technical Officials Breakfast and user pay catering contractor (Sodexho) Village Staffing At Games time, good communication and strong working relationships were required between M2002 Crew and these partners/contractors. However, working arrangements were complicated by the lack of consistency in staffing terms and conditions across the different organisations, for example, meal entitlements.

Staffing The Crew Motivation Coordinator visited the TOV regularly and the Risk/Health and Safety Contractors (50) Manager visited daily. Volunteers (47) A daily local Village Newspaper (the ‘TOV Times’) communicated general information and Paid Staff (7) important messages to both Technical Officials and M2002 Crew.

Transport Technical Officials were provided with a shuttle bus service from the TOV to all competition venues jointly managed by Sport and Transport. No additional recreational shuttle services were necessary because of the building’s close proximity to the city centre. Other transport arrangements were managed by the Venue Transport Manager including transfers between the Village and: Manchester Airport Piccadilly Train Station MAUC Technical Officials Reception Opening and Closing Ceremonies

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 69 VOLUME 2 A Transport Desk was available for Technical Officials to arrange their Games transport needs. Transport staff also managed vehicle access to the site and assisted with the shuttle bus service as and when required.

Security Security arrangements were coordinated from the CGV using the same security contractor. During the Games there were a small number of thefts from the TOV all of which were handled by M2002 Security.

Medical Incidents The visiting doctor reported that the majority of referrals were related to high blood pressure, in part a reflection of the age group of many officials. There were limited facilities at the TOV and on occasions the doctor would take a patient back to the CGV for further treatment.

Key Milestones TOV space planning completed 30 November 2001 TOV accommodation contract completed 1 March 2002 Room allocations finalised 1 June 2002 TOV move in 4 July 2002 Main opening 15 July 2002 Close down 7 August 2002

Key Lessons and Recommendations Planning: Venue partners should be included in the venue team at an early stage to ensure they share a common goal. The OC should ensure that local residents and business interests are kept well informed about plans for the TOV and its likely impact on the surrounding area. In planning an accommodation venue, provision should be made for at least one overnight stay in order to identify any service issues, such as potential plumbing and electrical problems. Consider separate areas for guest check-in, general information and transport/sport specific information help desks. Allow sufficient time between hand-over and formal opening to ensure that rooms receive a ‘deep’ clean. Provision of an on-site bar worked well and is recommended for future Games. Expect demand for public telephones and access to the Internet to be high and provide services accordingly. Not all Technical Officials choose to eat out using their per diem. Consider providing additional facilities for informal dining throughout the day. Consider the provision of on-site facilities for the workforce, specifically a break room and storage lockers. The efforts and commitment shown by Technical Officials should be adequately recognised. Develop a programme of recognition and gifting as part of the planning process. Operations: A venue based Finance team is required with hours of operation that reflect the working day of the Technical Officials in order to ensure the timely return of per diems and travel expenses late in the evening. All service desks (Transport, Guest Information and Sport) should have hours of operation that meet the special needs of their client group. Recommended opening times are 06:00–24:00. Incorporate adequate internal/external signage to assist movements around the complex.

70 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 C3 Commonwealth Shooting Village

Overview The Commonwealth Shooting Village (CSV) was located at the University of Surrey, Guildford approximately 11 miles from the National Shooting Centre at Bisley. It accommodated 318 athletes and team officials and 98 Technical Officials. The Village was operational 24 hours a day between 15 July – 7 August. The Villages department worked closely with the University of Surrey to ensure the venue was fully integrated within the campus. Many of the Village’s support facilities were shared with students and conference delegates who were on the University campus at Games time. The CSV provided a similar level of service to the CGV and included a range of facilities for athletes and officials. The Management team worked closely with Villages to plan and deliver operations at the Shooting Village. Additional fitout was undertaken by a local contractor.

The Team The Village team comprised three paid staff and thirty volunteers at Games time. Recruitment of volunteers was difficult and only 80% of positions were filled due to a general lack of awareness of the volunteer programme in the Surrey area. Most volunteers committed to more shifts than they were expecting. Fortunately there was little attrition from the volunteers in the Village, due in part to the generous incentive, motivation and recognition programme which was well received. With a core staff of three, however, implementation of this programme was challenging. Existing University staff were integrated into the Games team. Volunteers undertook a range of duties in the Guest Centre and Venue Operations Centre. On the job training was intended to keep service standards high and consistent. Late assignment of staff meant that training and support of volunteers was fairly basic in the early days of operation at the Village. In some cases, newly recruited volunteers were uniformed, accredited and immediately sent to begin their shift. Many volunteers’ first day of work coincided with the arrival of athletes. Training was repeated at the start of every new shift. Pressure arising from lack of training and familiarisation eased in the second week when Crew members settled in and capable shift leaders were identified.

1 Athlete's lounge and games room 2 Bank 3 Gift bag collection 4 Hair salon 5 Post office 6 Shops 7 Team Leader's meeting room

Cash Machine and Bank

Bar

Casual Dining

Games Shuttle Drop Zone

Guest Centre

Information 2 5 7 Senate 6 House Laundrette 3 Lost and Found Amphitheatre 4 1 Luggage Drop Off

Main Dining

Medical Centre

Merchandise

Public Transport

To Guildford Taxi Cathedral Telephone

Toilets

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 71 VOLUME 2 Guest Centre The Guest Centre operated as a check-in for the Village, providing information and advice on accommodation related issues. Staff were responsible for managing all arrivals and departures and provided the following other services: Customer Service Desk Linen exchange Key lockout assistance Housekeeping, maintenance and repair requests Room inspections Lost and found Mail collection Accreditation – issuing of day passes Amenities distribution General information on Internet access, local gymnasium facilities, dry cleaning services and access to religious services Main Dining Village residents had access to the Main Dining area during designated hours and their accreditation was scanned prior to entering. The menu offered a range of products to meet the nutritional and ethnic requirements for athletes and officials. Certain staple/fixed items were available for each meal supplemented with course/special items that were changed on a daily basis. Breakfast was served between 06:30 and 09:30 each day. Light lunches were served from 12:00 to 14:00, although the majority of competitors and officials preferred to take their lunch at the competition venue. Dinner was served from 18:00 to 21:00.

Other Guest Services The CSV provided a range of other services to guests: Games Room – Incorporating lounge facilities, electronic games such as Microsoft Xbox and other games such as pool, pinball machines and air hockey tables. Laundrette – Village residents had access to the University’s self-service laundrette. CGAs were given a cash allotment for three washes per team member with the understanding that if they needed more they could be requested through the Guest Centre. Retail Outlets – The University campus provided a post office, bank and other retail outlets, including a general store. Guildford town centre was a 15 minute walk from the Village and offered a wide variety of other retail and recreational facilities. Medical Services – Core medical services were delivered from the NSC and space was provided close to the accommodation blocks to facilitate team medical requirements. After 19:00 requests for medical services were handled via a Manchester based telephone service. Bar – Village residents had access to three bars on the campus. Gymnasium – Athletes had access to a local gymnasium offering discounts on the use of other facilities. Internet – A local company provided internet access to Village residents.

Security An agreement was made between M2002 and the University of Surrey to enhance site security as the accommodation area was not secured with a fence. Accreditation controls were put in place to ensure the safety and security of all Village residents.

Transport Transport information and travel arrangement services were available at the Transport Customer Service Desk located at the Village. Updates on Team Arrivals and Departures was also available from this Desk. A Games Family shuttle bus service operated between the Village and the NSC. The early morning (06:15-08:15) and early evening (17:00–18:30) services were the most heavily used. A half hourly service also operated throughout the day between 09:00 and 16:30. All CGA teams had access to a Pool Car Service that provided transport around the local area. The service could be booked through the Transport Customer Service Desk.

72 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 For accredited Games Family members, a Bisley to Manchester return service (free of charge) was operated twice daily between 15 July – 7 August. Dedicated seats were available on scheduled Virgin Trains operating between Reading and Manchester Piccadilly with a coach service linking the CSV and the venue with Reading Station. A chartered train service from Guildford Station non-stop to Manchester Piccadilly was available for the Opening and Closing Ceremonies. On arriving in Manchester, athletes were transported to the CGV to meet their respective CGA teams. Access to the return service, immediately following both Ceremonies, was via a shuttle to Manchester Piccadilly from the NCC at Sportcity.

Accommodation and Housekeeping The accommodation blocks were in two configurations: there were 10 bedroom flats where 12 athletes and team officials were accommodated on a shared room basis. Technical Officials were housed in single en-suite rooms in a separate block. The Village was a ‘stand alone’ venue in technology terms with its own technology network. This created communication problems with both the venue and the CGV in Manchester and, at times, made it difficult to complete and transfer information. Two critical accommodation issues arose: firstly, many teams arrived before their Chefs de Mission had completed their DRMs. This meant that teams had to be housed temporarily until after these meetings. Secondly, because of a loss of beds due to male/female splits within teams, coupled with some teams being larger than expected, it was necessary for staff to move out of their lodgings (into other rooms on site) to make allowances for teams who could not be accommodated together in a block arrangement.

Key Milestones Space planning finalised 19 October 2001 SLA with University of Surrey 3 November 2001 Contract with University of Surrey completed 30 March 2002 Accommodation allocations agreed 28 June 2002 Move in 4 July 2002 Main opening 15 July 2002 Village closure 7 August 2002

Key Lessons and Recommendations Volunteer training should include full on-site familiarisation, a full briefing of procedures (especially those associated with team arrivals), plus a key performance standard matrix focusing on specific task fulfilment. Core volunteers should be available to mentor new volunteers during the first few days of operation. Where a venue has a small core staff team, volunteers should be empowered to take on more responsibility. A staff member should be allocated to manage volunteers. A break area should be provided in order to allow staff and volunteers to relax. It could also be utilised as a forum for reward and recognition, dissemination of information via bulletin boards and as a private area to conduct Crew handovers. Any satellite village and venue should have distinctly different names to avoid any potential confusion for logistical deliveries from the Host City. The Village should be set up at least a week before the first arrival, allowing sufficient time for the commissioning overlay and staff familiarisation programmes to be completed well in advance of the first arrivals. In scoping a satellite village, consideration should be given to: - Whether or not there needs to be an on-site Finance department representative. - The scope of the medical services and whether or not to have a 24 hour on-site doctor. - How it is networked with the rest of the Games organisation. - Whether or not there should be an on-site CGA representative. Service level agreements should be put in place where services are provided by existing venue management.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 73 VOLUME 2 C4 Team Welcome Ceremonies

Overview Team Welcome Ceremonies took place in the Village from 19 – 24 July in the International Zone of the outside the Firs Pavilion. The Ceremonies marked the official arrival of each team in the Village. Ceremonies took up to 45 minutes and were conducted three times per day. The aim was to welcome the teams from the 72 nations of the Commonwealth to the Village, to Manchester and England prior to the Opening Ceremony, to set the tone of the Games, to create a warm and friendly ambience and to provide an inspirational start to the Games for athletes and guests.

The Set Stage This was the area used by the Mayor to give a welcome speech and where the children performed. It comprised of: Two-level stage build across steps of the Firs Pavilion Covered by canopy for inclement weather Lectern for speech Fully accessible Dedicated PA System A dedicated PA system was used and clad in Look dressing. This comprised of: Microphone for Mayor Microphones for children performing Speakers for athletes/guests Play-in facilities for CDs/mini disks PA operator Athlete/Guest Seating Area This provided flexible seating for up to 500 people. Seats were adapted on a daily basis dependent upon team numbers. Roof Canopy ‘Trackway’ flooring Dedicated seating area for VIPs/Guests Easy access for EADs

74 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Flag Poles 74 permanent flag poles for the flags of the nations plus M2002 and CGF flags. These were sited between the Firs Pavilion and the Armitage Centre. Five temporary flag poles were used during the ceremony performance. Four were originally planned and a further one was installed due to the congestion of the schedule of the final four days.

The Ceremony The ceremony running order was as follows: Team paraded in and took their seats. Mayor’s welcome speech. Gift presented to team representative. Response from team (if requested) including possible gift from team. NB: If more than one team was being welcomed then at this point the gift was presented to the next team representative followed by a response from that team (up to a maximum four teams per ceremony). Mayor announces arrival of flag(s). The Flag Team of Sea Cadets paraded from the side of the Firs Pavilion to ceremonies poles. Flag(s) raised accompanied by anthem(s). NB: If there were multiple teams the flags were raised in alphabetical order. The Mayor introduced the schoolchildren (as they parade onto stage area). Children performed their version of the Welcome Song. Mayor thanked performers and concluded ceremony.

The Team Team Welcome Ceremonies were managed by three paid staff and a team of 12 volunteers. The volunteers worked in four teams each managed by a team leader. All the teams had a specific role with dedicated responsibilities. The team was supported by Village Integration volunteers who provided assistance at the transport drop off site and also general stage/site/marshalling duties.

Administration Team The team were responsible for the day-to-day running of the Team Welcome Ceremonies Information Desk in the CGA Services Centre in the International Centre. A split shift pattern operated to ensure this desk was covered while the CGA services Centre was open from 07:00–22:00. Their primary role was coordinating communication and liaison with team representatives, CGA assistants, Protocol and Village Integration. The Administration team were crucial to the planning and production of the daily schedule. It is essential that this team are well trained and possess excellent administration skills. We were very fortunate to have two highly experienced administrators but even so this area was understaffed with only two volunteers.

Materials Team Responsible for all the different material assets that were used in the ceremonies: the flags of all the nations, national anthems, welcome song music and the Sea Cadet Flag Team. This was managed by one team leader and one volunteer.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 75 VOLUME 2 Participants Team Team Lesotho in traditional dress on their way to the Opening Ceremony. This team were responsible for making sure that all the school performers and athletes were in the right place at the right time. They escorted all the participants to and from the Welcome Ceremonies and were managed by a team leader, four volunteers and assisted by Games Integration volunteers on an ad-hoc basis.

Stage Team The team were responsible for all aspects of stage equipment including the overseeing of the PA system, ensuring that all the stage props, and the furniture and fixings were correct and in good working order. The team consisted of a team leader and two volunteers.

Key Partners and Contacts Village Mayor & Deputy Mayors Presented all ceremonies on a rota system. Manchester Education & Welfare Body of Persons Licence was agreed with Manchester Local Education Authority (LEA) School children were accompanied by police checked chaperones. Minimum ratio of 1-12 was agreed. Parent consent/release form was obtained for each child. Education Authorities/Schools All LEAs in the North West were represented (a total of 22). Each LEA nominated a school from their district. 29 primary schools in total took part including seven from the city of Manchester. Most schools took part in one ceremony. Some took part in two when additional welcome ceremony slots were put into the schedule. 45 children performed at each ceremony. Children performed the Welcome Song. Transport was provided by school approved supplier. Refreshments were provided. Indoor changing rooms and toilet facilities were provided.

76 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Each child received a Games pump bag with a certificate and a letter from an M2002 sporting ambassador. Each school received a photograph of their ceremony. Accreditation – all children received wristbands and chaperones received a Day Pass. Sea Cadets Sea Cadets from North West Units raised the flags. One unit comprising of eight cadets took part each day. Flags were raised accompanied by national anthems. At the end of each ceremony, flags were taken from the temporary poles and raised on the permanent flagpoles. Cadets were between 12 and 18 years of age and each unit was accompanied by two chaperones who were Sea Cadet Officers. A parental consent/release form was obtained for each cadet. A body of Persons Licence was agreed with Manchester LEA. Rehearsals took place both off site and at the CGV. Composer A local composer composed the Welcome Song which was given to all schools for them to perform at the ceremonies. Each school was given the song and asked to provide their own interpretation. Due to its simplicity and relevance the song was hugely successful. 360 Media Designed and produced the stage and set for ceremonies area. Major difficulties were encountered during the set build due to the location. It was not possible to use stock staging and therefore a purpose-built stage increased costs. Gifts for the Teams A local artist was commissioned to produce hand-made pieces of artwork for each nation. These were produced on cotton and personalised for each nation. Quarry Bank Mill Quarry Bank Mill, a National Trust Property and a fully restored working mill, donated the cotton on which the gifts for the nations were produced Red Devils The Red Devils – the Army Parachute Display Team – agreed to perform a display for Team England’s Welcome Ceremony. They parachuted into the Village bringing the England flag with them.

Key Lessons and Recommendations It is vital to get a positive, lively atmosphere and for the Welcome Song to set the tone of the ceremonies. Attendance at ceremonies increased directly as a result of lively performances. Consider that if it is not possible to use stock staging that the costs will rise for a purpose built area. Consider the location very carefully. Wet weather cover is essential both for the stage and seating area. Factor in the possibility for late team arrivals and consider condensing the schedule into a shorter time scale. Pre-booking of nations into slots helped to alleviate problems with congestion in the schedule, particularly for the large teams. The schedule originally allowed for ceremonies over eight days – this had to be reduced to six due to teams’ late arrival. More than 40 teams had to be welcomed in the final two days. Flexibility to move teams within the schedule is essential to again cope with late arrivals. It is imperative to scope the correct technology required to deliver a successful ceremony and recognise that these should be dedicated facilities such as an instant replay machine and PA operator. Ensure during the build period that contractors have good access to the site. A paid member of staff should be available to supervise the Administration team. This team should be brought on board earlier to allow for more detailed training.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 77 VOLUME 2 It is essential that the presenter (Village Mayor or equivalent) has excellent presentation skills. Flags – the flags were ordered as part of the scope for Victory Ceremonies and arrived later than scheduled. This created problems as some flags were either of poor quality or incorrect and it proved difficult to replace them with the correct ones at short notice. A recommendation is that flags should be especially ordered for the Village to account for earlier deadlines and the fact that they come under close scrutiny by all the nations. Anthems – Team Welcome Ceremonies are the only occasion on which all 72 anthems are played in front of the teams. Anthems were provided by Sport Presentation and arrived late (i.e. the day before the first welcome ceremony). Future scoping of anthems should account for much earlier deadlines. Schools – it is essential to identify schools who can be flexible enough to respond to last- minute changes to the schedule. Consider carefully the school selection process, M2002 found that leaving the final decision to the LEA did not always result in the most appropriate schools being chosen. Sea Cadets – using local Sea Cadets for flag raising was very successful due to the opportunity to train in advance and rehearse on site. They were also very popular with the teams.

78 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Section D Sport Venue Operations

D1 Stadium Plaza - Sportcity D1.1 Sportcity Visitor Centre D2 City of Manchester Stadium D3 Table Tennis Centre - Sportcity D4 National Squash Centre - Sportcity D5 National Cycling Centre - Sportcity D6 Manchester Aquatics Centre D7 Manchester Evening News Arena D8 G-Mex Centre – Manchester (G-Mex, MICC, MPC, Fleet Depot) D9 Belle Vue - Manchester D10 The Forum Centre, Wythenshawe D11 Heaton Park - Manchester D12 Road Walks – Manchester/Salford D13 Marathon – Manchester/Salford D14 Triathlon – Salford Quays D15 Bolton Arena D16 Rivington Park - Bolton D17 National Shooting Centre - Bisley D18 Training Venues D19 Venue Tours D1 Sportcity Plaza

Overview Sportcity encompassed four venues – the City of Manchester Stadium (CMS), National Squash Centre (NSC), Table Tennis Centre (TTC) and the National Cycling Centre (NCC) – together with the spectator circulation areas and other facilities immediately around these venues. The main area of Sportcity (excluding the NCC) was surrounded by a perimeter fence and had 16 gates used for vehicle and pedestrian access. The Sportcity Plaza (within the perimeter fence) was open to all spectators with tickets to the four venues giving a maximum daily capacity of 44,300. Free Plaza tickets were available to ticket-holders for non Sportcity venues thus giving them an opportunity to see Sportcity. Up to 4,000 Plaza tickets were available on most days, 2,000 per session, for each day from 27 July to 3 August inclusive. The facilities in the Plaza – merchandising, catering, medical, information booths and Sponsor showcasing – were available to all visitors to Sportcity. The role of the Sportcity Operations Manager was to coordinate all the areas and activities around the venues, especially the Plaza and to liaise with the venue teams. The main area of concern was the ingress and egress into and out Sportcity and the Stadium. The activities coordinated by the Sportcity Operations Manager and their team were as follows:

Activity Lead Responsibility Management of the bus terminus, coach parking and the shuttle bus GMPTE and accessible minibus services Games Family Transport (athletes/media/VIPs), volunteers giving Transport FA directions from the car parking and the bus terminus, and spectator, blue badge, contractor and workforce car parking Mag & Bag Security FA Showsec’s site security and stewarding SMG Customer Information Event Services FA City Link route, residents parking, Neighbourhood Wardens New East Manchester and City Guides Ticket sales, collection and ticket enquiries Ticketing FA Services for spectators with disabilities GamesMobility Crossing patrols, traffic management, signage and One Stop Shop MCC Liaison with local police officers and GMP’s Clayton Brook GMP and Traffic Silver Controls

Key Milestones, Events and Dates Weekly Sportcity Directors Meetings 29 May Sportcity team formed 10 June Commonwealth Athletics Trials 15/16 June Team relocated to Stadium 24 June Regular venue teams meetings 24 June Sportcity lockdown as an ‘island site’ 15 July Games operational 23 July – 4 August

The Venue The Sportcity Plaza was the main concourse area designed to facilitate the easy ingress and egress of spectators accessing predominantly the Stadium but also the NSC and the TTC. Many facilities within Sportcity were provided specifically to meet the needs of the Games. Bus Terminus A temporary bus terminus was built by GMPTE on the Sportcity Northern Car Park to accommodate the city centre and the Heaton Park and Old Trafford Park & Ride shuttle buses. It consisted of a queue marshalling area capable of accommodating up to 8,000 people, 23 bus departure stands, seven bus unloading stands and space to allow buses to layover. It had direct access onto

80 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Alan Turing Way and was operational from 08:00 to midnight each day (and 01:00 after the Closing Ceremony). Toilets and break facilities were provided for GMPTE staff, bus crews and M2002 workforce. The toilets were also available to spectators. In a typical day, over 80% of spectators arrived at Sportcity by public transport. With additional usage of the Northern car park, the route from the north was the busiest into and out of the main Sportcity Plaza. The following diagram gives a visual representation of the Sportcity plaza facilities and sectors.

Mag & Bag

Deliveries Compound Key Athlete pathway Catering outlets

Public toilets

Information point

City Link Lost & found

Pushchair/wheelchair storage

Mag & Bag Disabled access Merchandise outlet Mag & Bag First aid centre

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

Coach Parking Three areas were allocated for coach parking close to Sportcity: Riverpark Road to the north 60 coaches Bell Crescent to the south 30 coaches Overflow on Grimshaw Lane (north) 20 coaches Pick up and drop off facilities were also provided nearby for operators not requiring a parking space. Accessible Minibus Service GMPTE provided four accessible mini buses as a shuttle service for people who were unable to walk to Sportcity from either the coach or car parking. Once at Sportcity they were dropped off at the GamesMobility Centre where they were then assisted to their ultimate destination. The mini buses were regularly utilised and appreciated by consumers. City Link This was a two kilometre pedestrian route linking the city centre to Sportcity via Gate 16 adjacent to the NSC. It was marshalled by City Guides and the Police and proved to be a great success, especially on egress with an average of 5,000 people using it at the end of each session.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 81 VOLUME 2 Car Parks Public Car Parks The majority of the car park sites were owned by MCC and were operated by NCP under the direction of M2002. There were five to the north and five to the south, giving a total of 9,100 spaces all within 10–20 minutes walk of Sportcity. Each car was charged £5 to park in these designated areas. All car parks were provided with a cabin for the staff and toilets for the public. They were all dressed with trees and plants and branded with the Games Look. Due to the popularity of the shuttle bus system the car parks were not used to the extent that was originally expected and from 28 July two car parks were made available free to all workforce. However, the car parks were utilised to a larger extent during the Rugby sessions and on the Opening and Closing Ceremonies nights. Blue Badge Car Parking 140 spaces were allocated at a nearby supermarket car park with spectators gaining access to Sportcity by a short walk to Gate 5 in the south. 200 overflow spaces were provided on an adjacent site. Access to Sportcity was available by Gate 4 on the east side. Both car parks were fully utilised for the majority of the sessions. Workforce Car Parks Initially, one car park with 400 spaces was provided for the Sportcity workforce. This was increased to a capacity of 1,000 spaces after the first two days of the Games. Contractor Parking Contractor parking spaces were provided on the Sportcity northern car park. Showsec were also allocated two car parks near Sportcity with a total of 450 spaces.

Mag & Bag Security From 15 July the Sportcity site was classed as an ‘island site’ where all personnel and visitors Sportcity Plaza and their bags were screened and checked through Mag & Bag. Any prohibited items were Mag & Bag Staffing confiscated. (A complete list of these items can be found in the appendix to this volume). In excess of 7,000 items were surrendered, the most common being Swiss Army knives and alcoholic beverages. Marquees housing the screening equipment were erected at eight of the perimeter entry gates with 68 lanes in total (50 for spectator and 18 for accredited access) designed to process 9,675 people per hour. From 15 – 23 July Gate 1 in the north and Gate 10 in the south were open 24 hours for all accredited personnel, and Gates 14 and 16 for athletes.

From 23 July – 4 August extra gates were opened with the main spectator entry being Volunteers (720) available at Gate 1 in the north and Gate 5 in the south. Contractors (172) The security was undertaken by Showsec and managed by SMG and M2002. Paid Staff (16)

GamesMobility More than three-quarters of all requests for services for disabled spectators originated from Sportcity and since it was a new facility it was also unfamiliar to disabled spectators. Moreover, it contained a large amount of public circulation space, creating distance obstacles for people with mobility impairments. Against this background, it was decided that a mobility service for disabled spectators would be located at Sportcity. It was envisaged as a ‘bridging service’ to facilitate spectator movement both through the public circulation areas of the Sportcity Plaza and into and around the Stadium, the NSC and the TTC. An outline of the proposed GamesMobility service was contained in the ticket application form. This assured disabled spectators that the issue of their movement around the venue was being addressed and provided them with an opportunity to express their interest in the service, thereby stimulating demand and providing intelligence to assist in planning the service. GamesMobility was a free service to ticketed, disabled spectators attending sessions at Sportcity and was operated by six staff and 30 volunteers from the GamesMobility Centre located on the Northern Car Park. As this was within the ‘island site’ the cars of spectators who had booked to

82 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 use the service had to be security screened on entry. Pre-booked cars were each allocated a scheduled time to enter the car park. The Centre also supported any spectators arriving on the shuttle buses, from the coach or car parking on GMPTE’s accessible minibuses. This GamesMobility Centre provided the check-in and waiting facilities for spectators and served as a base of operations. The following services were provided: The loan of powered scooters and electric wheelchairs (18 and four respectively were available). The loan of self-propelled manual wheelchairs (40 were available). Golf cart escort service for spectators with mobility impairments (one one-seater and four four-seaters). Escort service for spectators with a visual impairment Permit parking for GamesMobility customers with private vehicles. The GamesMobility service operated for 12 days (including the Opening Ceremony dress rehearsal) – opening for business when the spectator gates to the Plaza opened and closing when all spectators requiring the service had been served (generally 08:00 until 24:00). Its usage figures were as follows:

Service No. Used Power Chair Loans 35 Power Scooter Loans 195 Manual Wheelchair Loans 260 Wheelchair Escorts 400 Visual Impairment Guides 2 Spectators assisted by Golf Cart 5,000 Parking Permits Issued 1,000 The service was extremely successful dealing with an average of 500 spectators daily and received positive feedback from spectators who used and were satisfied with the service.

Games Family Transport Sportcity had dedicated BOH areas, servicing Games Family by either scheduled bus services or the T1/T2 fleet vehicles provided by Transport. These were: Rowsley Street – Games Family bus services Ashton New Road – T1/T2 Fleet Operations Jubilee Terrace – Table Tennis Centre services

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 83 VOLUME 2 Games Family bus services ran from 15 July through to 4 August between Sportcity and the following destinations: Commonwealth Games Village Technical Officials Village Main Press Centre These services were tailored to the individual client group based on the level of service desired by the FA responsible for the client group. Access for Fleet Cars and BBC’s Electronic News Gathering (ENG) vehicles was available off Ashton New Road, however at times, some congestion was caused on an extremely busy road. Pedestrian Flows and Layout of Sportcity Layout of the bus terminus was a critical aspect to the ideal with adequate space for spectator queuing aspects and bus unloading and loading. Ensure there is adequate space available for spectators flows, showcasing, merchandising, catering and information booths, with the general concourse of the Plaza. Managing the flow of pedestrians and vehicles in the North Car Park where the flow of vehicles crossed the pedestrian thoroughfare was a major challenge. Movement of Key Constituent Groups Spectators – Main entry into Sportcity was via Gate 1 in north and Gate 5 in the south, City Link Walk Route via Gate 16 and Blue Badge via Gate 4. When all the Mag & Bag stations were open there was very little queuing and no problem with spectator flow. Athletes – All athletes arrived by the Games Family shuttle bus system on Rowsley Street where a large Mag & Bag facility processed them quickly. Media/VIPs – Media and VIPs were serviced by the Games Family shuttle bus system, which was based on Ashton New Road and Rowsley Street. All were quickly processed through the Mag & Bag system at Gate 10, which was for accredited personnel only.

Operation Hours Gate Opening/Closing Times There were three Sportcity Perimeter Gates (1,2 and 10) that were open for 24 hours; all other gates opened at 08:00 and closed when all spectators had left. Venue Turnstile Opening Times The turnstiles for the Sportcity venues opened at the following times: CMS 2 hours before session time NSC, NTC, NCC 90 minutes before session time Car Park Opening Times Public car parks were open from 07:00 and staff car parks were open 24 hours. The city centre shuttles ran from 08:00 to midnight each day (except the Opening Ceremony day when they started at 15:30 and after the Closing Ceremony when they finished at 01:00) running every 90 seconds at peak times. The Park & Ride shuttles ran every four minutes at peak times.

The Team Following the Commonwealth Athletic Trials on 15/16 June it was agreed that all support services to the Sportcity venues should be brought under the leadership of the Sportcity Operations Manager. Their team assumed responsibility for certain FAs that had previously worked to the CMS Venue team: Mag & Bag, Accreditation, Transport and certain areas of Event Services and Catering, Cleaning & Waste as well as liaison with external agencies. The integration of these varied groups occurred quite late in the planning and the Games could have benefited from developing this team earlier in the planning phases. The Sportcity team brought together Sponsor Hospitality, Fitout, SMG, Accreditation and Security together with the other Sportcity Venue and Operation Managers.

84 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 The Sportcity Directors Group was formed in May 2002 to meet regularly to discuss issues connected with Sportcity. During this phase the Sportcity Plaza and CMS teams were integrated into the planning strategies that were discussed at these meetings. The formation of the Sportcity Directors Group was absolutely vital as it brought together the senior personnel of all parties connected with Sportcity including the Chief Executive of MCC. M2002 Event Services Event Services provided over 400 volunteers at Sportcity. Of these 400 volunteers, 150 of these worked alongside the Stadium’s stewards. The others worked in the Plaza and the areas of Sportcity by the bus terminus and at the spectator entrances. Greater Manchester Police (GMP) GMP were involved in all the planning issues at Sportcity, including the organisation of events such as the Ceremonies and the Marathon. The Police had a presence in the Event Control Room, a centre where important decisions were made that affected the operation of Sportcity. Manchester City Council and New East Manchester Limited (NEM) MCC and NEM coordinated a number of activities and resources external to Sportcity, including: Residents Parking Scheme Crossing Patrols City Guides Neighbourhood Wardens One Stop Shop GMP Community Activities The support from the local residents was outstanding and many of the residents were involved in the Games either working for contractors or as volunteers. A large amount of preparation involving street preparation and floral displays, led by MCC and NEM which will leave a lasting legacy in a newly regenerated area. A mark of the acceptance of the Games to the area was the level of support received at the Closing Ceremony where residents said farewell to all athletes leaving the Stadium. Issues such as parking were also addressed before the Games. A residents’ parking scheme was put in place and cars without passes were ticketed and/or clamped.

Key Lessons and Recommendations Overall responsibility for the management of multi-venue sites like Sportcity and its associated sports competitions should lie with a senior manager within the OC. Any team set up to specifically manage a multi-venue complex and/or its shared areas should be formed at the same time as the venue teams thus allowing time to coordinate all areas, including liaison with all external parties (including local residents). The briefing of all staff from the OC and all partner organisations should be coordinated through a central source following the same format. Event communication requirements should be clearly defined and an appropriate use of land lines, mobile phones and radios should be considered. Workforce (including volunteers) and contractor transport and parking requirements should be assessed early and fed into the overall transport planning process. A highly visible ticket information service should be available near entry points into the venue. Clear communication between Fitout, Venue and FA managers regarding required structures and works should be established and maintained through regular meetings. The signage needs of venues should be carefully considered. Signs should be in a distinctive style that are readily visible and a public address system should be considered in spectator and concourse areas. The GamesMobility Centre and operational area was well positioned and had plenty of space.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 85 VOLUME 2 D1.1 Sportcity Visitor Centre

Overview The Sportcity Visitor Centre was established as a showcasing opportunity for Sportcity, the centrepiece to East Manchester’s regeneration programme. A striking and informative exhibition was installed on two floors (with a viewing platform affording unrivalled views of the construction site) explaining the aims of the key partners and their role in the Sportcity development and the regeneration of East Manchester. Over the period of 12 months in which it was opened, the Centre welcomed approximately 9,000 visitors, peaking at 250 people a day closer to the Games. The visitors were from a variety of different interests including local residents, school parties, MCFC fans, developers, Commonwealth Games officials and the media. Opened just before the ‘one year to go’ celebrations for the Commonwealth Games, the Visitor Centre was open to the public to drop in and view the ongoing construction of the Stadium, find information about the Commonwealth Games and developments in the area. Staff helped to promote the Games and gave the public a wide range of relevant information. Visitors were given an informal talk about the Games and Sportcity using the models and promotional material as reference. The Visitor Centre was a temporary building comprising a reception area, meeting rooms and a viewing platform overlooking the stadium. Architectural models of the CMS, TTC and NSC and a complete model of the Sportcity development were on display as well as a photographic record of the area before construction and an artist’s impression of the completed Stadium. The reception area incorporated a wide range of leaflets on wall racks. Information displays included: Commonwealth Games – Our Games, Spirit of Friendship Festival, Cultureshock, free promotional material (badges, stickers, posters). Sports – Aquatics Centre, Velodrome and local sporting events. Manchester – maps, visitor guides, accommodation. Local information – volunteering, Metrolink plans, job fairs, local history, local community knowledge, transport and local activities.

86 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 The meeting room was used by partner organisations for presentations and by school groups for project work. There was a wide range of visitors which included: Residents of East Manchester – people who were interested in the Games and changes in the area. M2002 venue tours – usually they were presented with a brief overview about Sportcity as part of a tour of sporting venues. New Deal & New East Manchester – regular use of meeting room for local community groups, for example Sport Action Zone Health Target and Pre Volunteer Programme. Business Use – ASDA meetings, weekend jobs fairs and training sessions. MCFC supporters – many fans were keen to see the Stadium and find where they would be sitting. Supporters Club meetings held regularly. Education and schools – presentations were given by Centre staff relating to course work, for example the Commonwealth Games, leisure and tourism and urban regeneration. Interested groups – for example, the North West Tourist Board, the media and GMPTE. Job enquiries – enquiries about jobs during the Games – usually referred to jobs fairs. Games volunteers – volunteers were interested in finding out more information on the venues and as much information about the Games as possible. There were a large number of requests to visit the site, however, due to construction work, visits were limited and organised through M2002 Venue Tours. The Visitor Centre was initially open during weekdays and from April 2002 was open on Saturdays due to the higher number of visits from the public.

The Team The Centre was managed and staffed by a full time supervisor from MCC Marketing and Visitor Services and six volunteers from East Manchester who had completed the PVP training course.

Key FA Partners and Contacts New East Manchester Ltd New Deal for Communities Education Action Zone Manchester City Council Sport England Manchester City Football Club

Key Lessons and Recommendations A Visitor Centre should recruit and assign responsibility to local people, and provide the necessary training to support their role. Specialist knowledge will develop in many parts of the organisation. Link any Visitor Information Centre with the Games enquiry call centre to speed up lines of communication. Ensure that the Visitor Centre is provided with Internet access and receives regular updates on press releases and new initiatives. Develop a series of resource packs available for school and community groups. Consider legacy aspects such as post-Games use of the facility and build these into the delivery strategy.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 87 VOLUME 2 D2 City of Manchester Stadium

Overview The City of Manchester Stadium (CMS) was the focal point of the Games, hosting the Opening Ceremony, the Athletics and Rugby 7s competitions and the Closing Ceremony. The venue ran smoothly and without major incident for 16 sessions in 10 days. In all, in excess of 500,000 spectators visited the Stadium. It is a credit to all Commonwealth Games workforce at the Stadium including M2002, MCC, GMP, SMG and associated contractors, that all parties came together to deliver an outstanding event.

Sport/Event Overview 25 July Opening Ceremony 26 – 31 July Athletics Competition (10 sessions) 2 – 4 August Rugby 7s Competition (4 sessions) 4 August Closing Ceremony

Transitions The major transitions completed in the Stadium were designed to facilitate both the rehearsals and a number of tight transitions. A dedicated team for the Dress Rehearsal and a Closing Ceremony transition team made three major changes to the Stadium in a period of four days.

From End of At On Ready for Start of At On Trans #1 Open Dress Rehearsal #1 23:00 Sun 21-Jul-02 Athletics Technical Testing 09:00 Mon 22-Jul-02 Trans #2 Athletics Technical Testing 23:00 Tue 23-Jul-02 Open Dress Rehearsal #2 09:00 Wed 24-Jul-02 Trans #3 Opening Ceremony 23:00 Thu 25-Jul-02 Athletics Competition 12:00 Fri 26-Jul-02 Trans #4 Athletics Competition 21:30 Wed 31-Jul-02 Closing Dress Rehearsal 09:00 Thur 01-Aug-02 Trans #5 Closing Dress Rehearsal 23:00 Thur 01-Aug-02 Rugby 7s Competition 17:00 Fri 02-Aug-02 Trans #6 Rugby 7s Competition 16:30 Sun 04-Aug-02 Closing Ceremony 20:00 Sun 04-Aug-02

Ceremonies Compound Sponsor Showcase Areas

Games Mobility

Gate 4 Sponsor Hospitality Village

Spectator FOP Entry Stadium 2002 Gold Club

Sport City Plaza

Athlete Prep. Mix Zone Press Tribunes

VIP Entrance Broadcast Gantry Athlete via cable bridge Entry

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

88 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Stadium Build The CMS was designed by Arup & Associates and built by Laing under contract to MCC. It was built primarily to host the Commonwealth Games, but to ensure a lasting legacy the Stadium was designed with modifications to accommodate football post-Games. In August 2003, the Stadium will become the home ground of Manchester City Football Club (MCFC). Phase 2 works to convert to football use commenced on 6 August 2002, and are scheduled to be completed for the 2003/04 season. On conversion, the Athletics track will be permanently removed and the venue will be rebuilt as a single-purpose venue. The Athletics track used for warm-up will remain at Sportcity as one of the facilities of the English Institute of Sport.

Fitout The major fitout works were: Construction of a Venue Press Centre and Mixed Zone – purpose built in the internal concourse of the west stand. Press and Broadcast tribunes – installed on the Club level seating on the west stand. Scoreboard and videoboard towers – one of each in the north stand, standing 25m high.

Venue Layout The layout at Games time had the following idiosyncracies that related to its future use for football. Details are as follows: The pitch level in football mode will be six metres lower than in Games mode. This meant that the basement, which was a major BOH entry point, did not directly access the FOP. For this reason the changing rooms in the basement were a restricted zone out of Games mode use. The north stand was built as a temporary structure, and was not connected to the other stands by internal concourses. This in effect made it a venue within a venue. Catering was only available in the Plaza by pass-out or from mobile vendors. The north stand was not covered (another design feature to suit future use) which made conditions uncomfortable for spectators during the rain.

Key Venue Partners The key partners in staging events at the Stadium were: M2002 – event operator CGF – event owner MCC – venue owner and funder Sport England – funder GMP SMG – venue operator GMCFS GMAS Transport is not covered here as it served the Sportcity site as a whole. It is referred to in the Sportcity Plaza section D1 in this volume.

The Competition and Events Opening & Closing Ceremonies The Ceremonies were a major success to the Games and were enthusiastically received by spectators and athletes alike. They were more challenging to manage than the sporting events – while Athletics and Rugby 7s are well understood, the Ceremonies were, by their nature and design, unknown quantities. The production of the Ceremonies was contracted to Jack Morton Worldwide, with M2002 Ceremonies department managing the contract and the Stadium team managing the venue. Key challenges in this regard were: The use of a full ground covering which restricted access to the FOP for sport and caused turf discoloration. The number of rehearsals in the Stadium restricted access for Fitout and at times caused turf damage. The use of heavy stages on the infield damaged turf, with the result that a 4m-wide mud patch was left for the first day of Athletics. Regrettably this could not be avoided.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 89 VOLUME 2 Athletics City of Manchester Athletics provided some of the most memorable highlights of the Commonwealth Games. The final Stadium Staffing night, where England won six gold medals was a truly exceptional night of sport for the Host Nation. Heavy rain at the start of the evening session on 29 July made for a challenging evening. A number of events were delayed within the session as the water was pooling in the end ‘D’s (semi- circle section at the two ends of the in-field) making the field events potentially dangerous. In the end, however, all events were conducted that evening and the session concluded as scheduled. Rugby 7s The Rugby 7s event ran smoothly and as its first inclusion to the Commonwealth Games was well Contractors (2,406) received. The Rugby 7s competition management team were extremely well organised and it was Volunteers (967) clear that they were well accustomed to running events of this scale. Paid Staff (104)

The Team The M2002 FA managers performed admirably, working together and supporting each other as a team. Critical to this were two factors: 1. The early move to site in April 2002. 2. The Commonwealth Trials Test event (15 and 16 June). The scale of this event was such that the team had to effectively be Games-ready a month prior to the Opening Ceremony. While this meant that the preparation for the test event was challenging, many issues were addressed and solved well in advance of the Games. Most significantly, the team worked well together throughout the experience and went into final preparations confident in their own roles and the ability of the group as a whole. Enthusiastic and dedicated teams of staff and volunteers supported managers.

Interaction with Other Agencies The Sportcity management structure consisted of three key groups, that had influence over operations – M2002, SMG and MCC. One of the most critical factors in any tripartite relationship is a clear delineation of responsibility. The clearest example when determining responsibility was with SMG. SMG, as the licence holder, had the right to influence anything that had a safety implication to the Stadium and adopted responsibility for duty of care. This responsibility resulted in some conflicts of approach between M2002 and SMG. One significant challenge was the Event Services volunteers who reported to paid Showsec Supervisors. This required careful relationship management and a significant amount of time was required on training and integration for the model to work effectively.

Key Lessons and Recommendations Opening & Closing Ceremonies An alternate venue is recommended for the bulk of the Ceremonies dress rehearsals as sport and other requirements only allow limited time in the Stadium for dress rehearsals. Athletics Management of BOH operations is essential. If access control to the FOP is to be managed by Sport, as occurred in Manchester, then this needs to be well planned from the outset. Rugby 7s The inclusion of Opening and Closing Ceremonies, Athletics and Rugby 7s in one venue creates huge logistical challenges given the amount of construction work required in a very limited time. The Ceremonies rehearsal inadvertently damaged turf adding to the time taken to implement remedial work on the grass in preparation for the Rugby 7s. An Athletics track also keeps spectators away from the Rugby pitch so an alternate venue purpose designed for Rugby 7s to complement viewing areas would be beneficial. It would also avoid problems caused by the Ceremonies and allow the competition to be extended.

90 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 D3 Table Tennis Centre - Sportcity

Overview The Table Tennis Centre (TTC), formed the central venue for training and competition for Table Tennis and was located in a purpose built indoor Tennis facility at Sportcity. It was within the Sportcity Plaza and shared all operational resources with the Stadium, the NSC and the NCC.

The Venue The TTC was an indoor facility with a capacity of six tennis courts. All seating was temporary and, as many of the ancillary structures were of a compact nature, it gave the venue an intimate and friendly atmosphere.

Protocol Lounge Mix Zone Athlete Prep Area Athlete Changing Timing/Scoring & Results

Sports Pres. Athlete Seating Camera Positions

Podia

Athlete Entry

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

The venue was subdivided into three sectors: Sector One – two show courts Sector Two – eight match courts Sector Three – two practice court areas. Two temporary structures were created to house Results Compilation/Sports Presentation and the Sports Information/England Table Tennis Association offices. Due to the close proximity of the show courts to the noise produced by its print runs, the Result Printing operation was relocated into temporary accommodation immediately outside the venue. A number of marquees were erected immediately outside the venue to accommodate the Athletes’ Lounge, Medical, Doping Control, Referees, Racket Control, International Table Tennis Federation and Technical Officials’ Lounge. Racket Preparation was housed in a 40 square metre structure where appropriate ventilation and temperature stability (at 23 degrees) was maintained. This temperature stability was required to ensure the glue used in racket preparation did not deteriorate. The ball selection area, was also located in a temporary structure. Selection of match balls requires a controlled environment with limited air movement, and in hindsight, an internal position closer to the practice and show courts, would have been more appropriate.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 91 VOLUME 2 Existing venue structural design and local topography caused interference to the TTC radio communication network. This was overcome at Games time by establishing a relay tower to maintain sound quality. In its pre-Games mode, less than 50 people would normally be in the venue at any one-time. This meant that there was no provision for air handling or air conditioning equipment to be installed. The combination of the intense television lighting and around 2,000 spectators in the venue during a typical session meant that there were some complaints about the heat. Venue transitions occurred on Day 4 from two show courts to one for the finals of the team events, which went particularly smoothly. The two show courts were reinstated at the end of competition on Day 5 ready for qualifications for the remainder of the competition on Day 6. The competition continued with two show courts until Day 9, when the field of play was rearranged for Doubles Finals. There was also a transition from sport to victory ceremonies on Days 5, 9 and 10, with competition resuming almost immediately after. The venue was also used by Ceremonies as a Crew, athletes and support staff holding area prior to the Opening and Closing Ceremonies. This area was controlled and managed by the Ceremonies team and hosted 4,852 athletes and team officials for the Opening Ceremony.

The Competition and Events The TTC hosted the following events: Men’s Singles Women’s Singles Women’s Wheelchair Singles Men’s Doubles Women’s Doubles Mixed Doubles Men’s Team Event Women’s Team Event Host of parading athletes and team officials for the Opening Ceremony

92 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 There were 10 days of continuous competition from 26 July – 4 August with play occurring as follows: 26 to 28 July 1 session per day at 10:00 29 July 2 sessions at 10:00 & 16:00 30 July 3 sessions at 10:00,14:00 & 20:00 31 July – 4 Aug 1 session per day at 10:00 Competition ran from 10:00–22:00 daily with 89 men and 75 women competing. Training for the England squad commenced on 1 July followed by an invitational tournament against Sweden on 6 – 7 July. Training for all competing Commonwealth nations commenced on 15 July 2002.

The Team The venue team performed admirably across the board. Each FA complemented the integrity of the Table Tennis Centre whole operation, meeting enormous challenges face-on whilst displaying a remarkable team ethos Staffing and flexibility that contributed ultimately to the successful end result. Complementing this was the pro-activeness of the FA managers that facilitated a very inclusive team environment. Therefore, staff retention at Table Tennis was high. SMG and Showsec were the two most notable partners who contributed to the TTC team. The Duty Managers from SMG worked and integrated well with the venue team, while Showsec staff upheld a high level of service to the spectators displaying team spirit, dedication and commitment to the event. The breakdown of staff at the TTC can be seen in the chart. Volunteers (219) Contractors (122) Paid Staff (16) Key Lessons and Recommendations A new venue should be fully tested, including a test event (or where necessary test events), in order to identify and resolve critical operational issues prior to the Games that are highlighted as specific to the sport of Table Tennis. In a multi-venue complex the planning and delivery of shared areas and facilities should involve the managers of all venues in all stages in the planning process. Broadcast should be involved in all key planning meetings and the testing of a venue should involve a full broadcast rig. Quality control on the installation of fitout items should be strategically and carefully managed. The nature of a sport such as Table Tennis greatly influences the way a venue should be presented and operated. Venue communication requirements should be clearly defined and an appropriate use of landlines, mobile phones and radios considered in order to reflect specific local circumstances. Ensure that International Federation standards are met with regard to the delivery of sport requirements, notably in athlete preparation and play spaces. Ensure that show and warm-up courts, where athletes require high levels of concentration, are not co-located with important operational (and potentially noisy) facilities such as results printing.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 93 VOLUME 2 D4 National Squash Centre – Sportcity

Overview The National Squash Centre (NSC) is located within Sportcity and hosted a majority of the Squash training sessions and all the competition. It was within the Sportcity Plaza and shared a number of facilities and other resources, such as transport zones and the bus terminus, with the Stadium, the TTC and the NCC.

The Venue The NSC is a purpose built facility which will be used for future Squash tournaments. A temporary glass court was constructed on the indoor running track within the main arena area adjacent to the existing venue glass court. Both these courts had temporary spectator seating from four viewing areas. Due to the lack of ancillary facilities available for use within the existing venue, coupled with the fact that the majority of the resources in one wing of the venue were reserved for use by athletes servicing the warm up track, temporary structures were constructed immediately outside the venue to provide spectator services. These facilities were located at the front of the NSC and were very accessible to all spectators as they approached the entrance. These included toilets, a spectator information point, a programme sales marquee, two catering concessions serving a range of hot and cold food and a gazebo that operated as the ticket rip area. On Day 6 the show court was transformed from a Singles court to a Doubles court for the morning session and back to a Singles court in the afternoon for the Singles Finals. After the Singles Finals the court was converted into Doubles mode for the remainder of the competition. The emergency lighting within the venue was felt to be too bright and measures were taken to dim it in order to improve the quality of the TV coverage.

Athlete Prep Zone International Delegates Logistics Press Centre

Warm up area Technical Officials Office Sports Presentation Staff/Media Mix Zone Warm up VIP Entry court Reception

Camera Platform Athlete Seating Player Entry Athlete Entry Protocol Lounge Camera Platform Sport Presentation

Spectator Concourse

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

94 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 The Competition The Squash competition included: Men’s Singles Women’s Singles Men’s and Women’s Plate Men’s Doubles Women’s Doubles Mixed Doubles There were 10 days of competition from Friday 26 July to 4 August with play occurring every day. Spectator attendance was excellent and contributed to the dynamic, competitive atmosphere.

The Team Volunteers played a massive part in the event. All the feedback received from them was very National Squash positive and this was highlighted by minimal attrition of volunteers. Centre Staff The breakdown of staff at the NSC can be seen in the chart. The Sports Information Desks at the NSC and at the Athletes’ Village played a key role in building relationships between Squash Competition Management and team management. This gave the venue team a useful means of getting information to teams and players and was exceedingly important in the days prior to competition.

Volunteers (283) Key Lessons and Recommendations Contractors (214) In a multi-venue complex a key element of success is to obtain the right balance between the Paid Staff (17) specific needs of an individual venue and those of adjacent venues and shared areas and facilities. In order to help the planning of the competition it is important that teams give as accurate an indication as possible of their entries six months out from the Games. The role of NGBs at an international multi-sport event needs to be clearly set out and understood by all parties, given the impact they can have on the fitout of a venue. Broadcast should be fully involved in the planning and delivery phases of the venue in order to prevent changes when in Games mode. Review the position and brightness of venue emergency lighting and the potential impact it could have on purpose-designed television lighting.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 95 VOLUME 2 D5 National Cycling Centre – Sportcity

Overview The National Cycling Centre (NCC) is located to the east side of the main Sportcity site. It provided the venue for the Track Cycling which was a ticket only event involving nine sessions, over five days.

The Venue The NCC has successfully hosted major track and other sporting events since it was opened in 1994. Its existing FOH facilities include a 250m track, a 3,300 capacity seating bowl, catering kiosk, merchandise outlet and bar areas, as well as BOH facilities such as a break area with kitchen facilities and press centre. The venue is well designed and complies with all statutory and licensing requirements. The venue operator is the Velodrome Trust, a company limited by guarantee with representatives from Sport England, MCC and the British Cycling Federation on its board. The existing Venue Manager assumed the role of VGM during the Games. The experienced venue staff were able to offer excellent support to M2002’s workforce. There was a small amount of fitout required to make the venue operational for Games time: External structures such as tents, cabins and containers were moved on site. The existing press tribunes were expanded to accommodate 150 press representatives. Storage space was constructed within existing rooms. A Technology Equipment Room (TER) was built and air conditioned. The track was steam cleaned and the lines re-painted. The safety run-off was re-designed for Look presentation.

VCP Catering Compound

Access Control Point T1 + T2 Parking Spectator VIP Drop Zone Entry A

VIP/Crew

Entry Bank Street Bank

Ops

Entry Seating Spectator Seating Spectator

Athlete Drop Zone

Spectator Entry B Athlete/Tech Official Entry

Car Park/Drop Zone

Broadcast Compound

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

96 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Movement of Key Constituent Groups: On the whole the movement of key constituent groups in and around the venue was successful. There were anticipated issues with the movement of spectators arriving at the NCC via Alan Turing Way/Gibbon Street. Due to the construction work in the area, as well as the nearby Blue Badge parking, there were fears that there would be a risk associated with contra-flow of pedestrians and vehicles on the Gibbon Street approach road. The strategy adopted to relieve this as far as possible was the introduction of marshals and crossing patrols on Gibbon Street. Traffic flows to Blue Badge parking were not as dense as expected and proved to have minimal impact on operations. The Blue Badge parking for the NCC was located BOH. Access to the 24 designated spaces was permitted on the production of a Blue Badge and a valid spectator ticket for that particular session. This meant that unaccredited people could potentially access the venue through an accredited entry. As a result it was deemed necessary to move the location of Blue Badge parking to reduce the distance between the spaces and the main spectator entrance and eradicate any unauthorised entry.

The Competition Technology including Results and Timing The technology system at the NCC had to be supplemented to enable the full communications strategy and timing scoring and results mechanisms to be implemented. Extensive cabling was installed to designated points around the venue and modifications were also required to worktops in the results room. As part of the legacy arrangements, new photo-finish cameras were installed to the NCC’s existing system. Competition Schedule The only sport issue that arose on occasions was the short period of time allocated between the end of a race and its associated victory ceremony. This meant that the athletes were often rushed through the Mixed Zone in order to conduct the victory ceremonies as it was pivotal that ceremonies coincided with broadcasting schedules. Broadcast In the planning stages several amendments had to be made to the infield in order to meet the requirements of broadcasters. Essentially this meant the provision of a Mixed Zone on the infield, which had previously been located on the exit ramp. This required all athletes to be directed off the track at one single point to ensure that all passed through the Mixed Zone located on the infield.

The Team The NCC venue team included FA managers, contractors and volunteers who worked National Cycling enthusiastically together. The working relationship between the venue owner and the OC proved Centre Staffing to be a positive and successful one and this no doubt contributed to the good relationships which developed amongst the remaining members of the venue team. The role of the NCC was also pivotal in the operations of the Opening and Closing Ceremony nights where the NCC functioned as the main transport mall for athletes returning to the CGV.

Key Lessons and Recommendations All FAs should be involved together in the venue planning process from as early as is feasible.

Where space in a venue is limited, all parties should be involved in the planning of the venue’s Contractors (185) use from the outset. Clear arrangements for management of each area at Games time should Volunteers (176) then be understood and agreed by all parties. Paid Staff (21) Ensure that an adequate period of time is allocated between the conclusion of competition and its associated victory ceremony.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 97 VOLUME 2 D6 Manchester Aquatics Centre

Overview The Manchester Aquatics Centre (MAC) is located on one of the major roads leading into Manchester city centre and bisects the natural route into the city from the CGV. The venue was aesthetically designed to represent a wave, it sits distinctively as a centrepiece to the University of Manchester sporting facilities and is an ongoing legacy to the community. The MAC was designed and built in 1999 as one of the first 50 metre pools existing in the North West region, designed to double as a world-class swimming venue and function as a multi-purpose community, University and family recreational venue. MAC has a tripartite ownership agreement between MCC, the University of Manchester, Manchester Metropolitan University, UMIST and Serco Leisure who operate the pool complex. The location is set in close proximity to local businesses and communities in the heart of the University precinct. The Manchester School of Management, located in a picturesque courtyard environment, proved an invaluable addition to the venue. The building was in close proximity to the entry and exterior spectator exits and formed an atrium looking over the spectator concourse area, VIP lounge areas, and an idyllic garden area.

The Venue

Athlete Seating Temporary Toilets VIP Seating Mixed Zone Athlete Seating Concourse

Athlete Prep. Zone

Camera Positions

Below ground training pool Concourse

Courtyard

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

98 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 The MAC, in normal operating mode, comprises of the following facilities: 2 x 50m swimming pools Diving pool Leisure pool Fully equipped gymnasium Dance/fitness studio Health suite including spa, sauna, steam and solarium facilities Crèche Extensive change areas ASFGB Offices Physiotherapy areas The venue is adjacent to Oxford Road and closely surrounded on the three remaining sides by the Manchester School of Management, University accommodation, a dedicated Aquatics Centre staff car park and other Aquatics parking bays. The venue has a 500 capacity spectator car park situated on the southern side of Booth Street East. The venue, due to its future use and legacy, was not purpose built for the numbers of spectators the Games did attract, as a result, two additional seating structures were constructed over the leisure pool and, when the Diving competition had finished, also the diving pool, increasing the seating by 1,667 seats. Space was limited within the venue; therefore the ground floor of the adjacent Manchester School of Management was used to house operational spaces, which were required for the smooth running of the Aquatics events. The FOP comprised of three main sections: An Olympic size, 8 lane 50 metre Swimming pool A 4 lane 50 metre warm-up pool A multi-functional Diving pool 25 x 15m, used for both Diving and Synchronised Swimming The total venue capacity was 2,584 however, with seat kills for cameras and other technical equipment, seat loss as a result of line of sight issues and seat allocation to athletes, VIPs, Sponsors and media, there were approximately 1,712 tickets per session available for purchase by the general public.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 99 VOLUME 2 Layout of the Venue As the venue was purpose built for Aquatics purposes, the majority of the facilities required were housed within the venue. However, due to the compact nature of the MAC it was necessary to locate a number of spaces elsewhere. Off York Street (the northern side of the Aquatics Centre), there was a fenced off area and VCP which housed the following: Logistics Compound Vehicle Check Point at York St Logistics office on York St Spectator toilet facility area (male and female) to cater for entry point C BBC OB Compound off York Street and a dedicated staff car park The FOH acted as the major concourse on entry to the facility and was designed to accommodate up to 1,000 spectators at any one time. The area consisted of a programme sales point, merchandising tent, information booth and two catering outlets to support the ingress flow of spectators.

Transitions In order to undertake the degree of changes required a number of rigging structures were installed in the roof of the venue to perform the following transitions: Days 1 and 2 Minor transitions between Diving and Synchro involving movement of sports/general FF&E and Technology. Days 3 and 4 Seating installation over the diving pool and a video board for same and building of further media tribunes in permanent seating area.

Fitout or Overlay Issues In order to predict the work involved with the transitions the major test event hosting the British Championships allowed for the venue fitout and overlay technicalities to be appraised in full prior to the Games. As the MAC underwent the greater number of transitions of any location, a number of major changes were identified that were then implemented at Games time. These included: Creation of entry point B off Oxford Road and the creation of a spectator plaza, allowed the rear athlete plaza more room and greater security. The movement of the Protocol Lounge to the crèche area of the MAC, enabling all media functions to be located in one area. Revisions were made to the layout of the Media Centre ensured that air-conditioned rooms were available for the media. The recognition that, as MAC had no dedicated loading doors, all fitout materials including large steel sections for the diving pit and temporary stand would have to be loaded through normal fire doors.

Key Constituent Groups Movements Spectator queuing occurred off Oxford Road and egress was managed with the help of GMP as hundreds of people converged onto tight pavement space. The movement of athletes was always going to be a challenge as large numbers needed to move around the building and between floors. The training pool was on the opposite side to the athlete spectator seats. The flow of athletes to and from this area was managed by checking accreditation and managing competing and non-competing athletes in their respective areas. Media access control was easier than expected, as all adhered to the policy of ticketed seating. The media numbers were below the maximum capacity M2002 had planned for, allowing media to work freely in the Mixed Zone and tribune spaces. Swimming was a highly sought after event. For VIP entry the Protocol staff developed a reserve list on a first come first served basis to ensure seats that became available were filled by non ticket-holding VIPs. VIPs were always offered a position in the Protocol Lounge where a large screen TV broadcast live coverage of the event.

100 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 The Competition The MAC held the following events over the 11 day period, with two rest days. Diving commenced on Day 0 with the Men’s 1m, 3m Springboard and 10m Platform. This was followed directly by the Women’s 1m, 3m Springboard and 10m Platform. On transition, the Synchronised Swimming Women’s Solo and Duet competitions were held in the Aquatics Centre diving pool, after the conclusion of the Diving competition. Staffing For the first time in Commonwealth Games history, Swimming was held at the end of the programme in the last five days of the Games as the blue ribbon finale to events held at the MAC.

The Team The breakdown of staff at the MAC can be seen in the chart. The overall performance of staff both paid and volunteers in what was a tight space for some 400+ people was superb. At times the venue was overbearingly warm and humid, however all staff coped particularly well in an uncomfortable environment. Volunteers (332) Contractors (197) Key Lessons and Recommendations Paid Staff (68) The pool roof needs careful consideration and perhaps design elements should include automated vents to allow heat and humidity to leave the building at its natural points allowing for a consistent temperature at pool level and spectator comfort above pool level. The requirements for installation of temporary seating to increase capacity for large events should be considered more fully at the design stage of all facilities. The installation of temporary seating is a major logistical operation and requirements need to be agreed with the seating contractors. The designs of both stands were altered due to the shape of the roof. The leisure flumes at one end had to be removed and a fire exit removed at the diving pool end. In order to comply with the Health and Safety requirements a second fire exit was constructed to support the modifications.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 101 VOLUME 2 D7 Manchester Evening News Arena

Overview The Manchester Evening News Arena (MEN Arena) is an existing, fully operational multi-functional venue that has a strong history of hosting sporting events as well as musical and entertainment spectaculars. It is situated towards the north end of Manchester city centre, adjacent to Victoria Station, providing spectators with easy access to the venue via the train and Metrolink tram systems.

The Venue The MEN Arena was built in 1995 as one of the key venues associated with the Manchester Olympic bid and has become one of Europe’s premier entertainment venues. Normal commercial conditions applied which impacted upon the commercial arrangements existing between the MEN Arena and their current sponsors. These arrangements included access to suites and some signage during Games time. The venue was hired with an existing obligation to make the arena available for a concert on 19 July. All fitout that took place from 15 – 18 July had to be discreet enough not to interfere with the MEN Arena’s existing To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited commitment to host this event. A high level of existing MEN Arena staff were used, including security, stewards, cleaners, caterers and rigging supervisors. There was also a requirement on bump-out to be off site from 02:00 on 6 August. As a highly sought after venue in Manchester, it was in the interests of M2002 to adhere to the tight deadline regardless of the swift turnaround time. The capacity of the venue is approximately 21,000 but M2002 operated the venue in a reduced capacity mode of 10,600. This was primarily to accommodate the Netball warm-up court. All seating was permanent during the Netball competition but with an additional 448 floor seats for the Boxing. Additional required fitout included: Installation of camera platforms. Gantry light rigging for Boxing. Signboard transposition of all existing MEN specific advertising boards. Building and final preparation of Netball courts at the beginning of fitout phase. Installation of Venue Accreditation Help Office cabin. Installation of press tribunes. Layout of Mixed Zone.

102 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Some fitout work was also required for the transitions as follows: Netball to Boxing (night of 31 July) Boxing to Netball (night of 1 August) Netball to Boxing (night of 2 August) Boxing to Netball (night of 3 August)

Key Venue Partners and Contacts SMG Venue Operators Showsec Security Greater Manchester Police British Transport Police SMG, the venue operators developed a strong working relationship with M2002 and contributed greatly to the level of professionalism exhibited throughout the competition. Good communication channels had been put in place prior to the event which ensured the success of the partnership.

The Competition The MEN Arena was the venue for the following competitions: Netball Preliminaries, Semi-Finals and Finals. Boxing Semi-Finals and Finals. All the evening sessions attracted higher levels of crowds than the earlier sessions. The Preliminary Rounds of the Netball featuring the Home Nations were strongly supported with crowds of up to 4,500 spectators, The Semi-Finals on 2 August attracted 6,000 spectators. The Finals of both Netball and Boxing drew crowds of over 10,000 spectators at each final session respectively. Netball ran from 26 July – 4 August, excluding 1 and 3 August when Boxing took place. All days had two sessions, except for the Boxing Finals (3 August) and the Netball Finals (4 August). Training for Netball was held at two venues, the Sugden Centre and the MEN Arena. Initially the plan for training at the MEN Arena was for 24 – 25 July. The MEN Arena was utilised extensively for training with the exception of the night of the Opening Ceremony where athletes were required to attend the Ceremony and leave collectively from the Athletes’ Village. The athletes’ impression of the FOP was highly complimentary, the new surface was considered to be revolutionary, with its different colours.

The Team The team structure at the MEN Arena was slightly different to that of other venues. The advantage MEN Arena Staffing of hosting an event in a major entertainment facility enabled M2002 to utilise existing operations staff to assist the management of the event. This existing team consisted of an Operations Manager, two Event Managers, electricians and a variety of other labour. The breakdown of staff at the MEN Arena can be seen in the chart.

Key Lessons and Recommendations There were lengthy discussions on the use of scoreboards for Netball. Two FOP scoreboards Contractors (305) were used and the existing Boxing scoreboard was reconfigured for Netball. The video wall Volunteers (206) used for other events at the MEN Arena was considered to be unsuitable for the event. Paid Staff (23) Clear procedures and communication links need to be applied in the confirmation and cancellation of play. Lines of communication must be maintained between the Umpire Appointment Panel and the Competition Manager to ensure a seamless and professional decision making process. Ensure items are held on by strong adhesives and will not be affected by heat temperature, taking into account heat generated by the crowd. Ensure there is sufficient Look on the concourse and common areas ensuring all bare poster sites are utilised with appropriate way-finding signage and Games promotion. Ensure the appropriate level of lighting lux levels are used for Boxing sessions and for the press. This needs to be carefully planned to ensure the best result for television and adheres to the pre-determined standard for the sport. Consider a support crew to resource Protocol, Catering and Security in preparation for unscheduled VIP visits.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 103 VOLUME 2 D8 G-Mex Centre – Manchester

Overview The G-Mex Centre comprised four venues: The G-Mex main hall was the competition venue for Gymnastics, Judo and Wrestling. The Manchester International Convention Centre (MICC) was the competition venue for Weightlifting and EAD Powerlifting. The Main Press Centre (MPC). The Fleet Depot G-Mex (FDG) – base and dispatch area for 200 fleet drivers as well as operational parking for the other venues. All the other FAs were common to all venues but there was a separate team for each sport. The MPC also acted as the Sub Press Centre for Gymnastics, Judo and Wrestling. Each venue had their own FOH entry but BOH operations were shared to maximise space and eliminate unnecessary duplication of resources. Shared BOH operations consisted of staff check-in, catering, load zones, compound space and storage.

The Venue The G-Mex is an old railway station, built in the 1880s, closed in 1969 and subsequently converted into an exhibition centre. It is a Grade 2 heritage listed building. It is owned and managed by the G-Mex Trust however the MICC, although co-located, is owned by MCC. The G-Mex Centre comprises several buildings built during different periods but all connected to form one complex. The MICC is a modern venue, opened in 2001, with two foyers, an 800 seater auditorium, a stage and limited support areas. The Great Northern Hall and the two storey Seminar Centre, also modern buildings, are located between the G-Mex and the MICC and were used for the MPC. The two storey car park under the G-Mex was used as the FDG. There is a large open service yard at the rear which was utilised for compound space with its dominant function being the bus station for media buses to all venues. There is a large forecourt on two levels at the front which acted as FOH for all venues. The Metrolink car park at the rear was made available for exclusive use of M2002 by the operators, NCP, as the ramp access to BOH and was closed to non-accredited vehicles preventing normal access and making the car park unusable for the duration of the Games. Most facilities were housed in the existing buildings, with cabins for logistics and broadcast and containers for storage at the BOH and tents or cabins for VOC/VCC, ticket sales, merchandising and info booth at the FOH. As G-Mex staff were accustomed to hosting major events, existing operations, security and maintenance staff were seconded to M2002 as part of the Venue Hire Agreement. The Venue Hire Agreement required that the incumbent caterer, Letherby and Christopher, were used as the official supplier. There was only one BOH point of entry for vehicles and deliveries into the venue. This entry also included access for athlete shuttles and the media shuttle service to the MPC.

G-Mex The G-Mex is a large empty shell with some existing rooms attached. M2002 transformed this space into an international standard sporting arena with a number of different halls for warm up, media interviews, athlete preparation areas and doping control. The main space was split in two to provide a main hall at the front with the FOP, temporary seating and spectator support areas. This was accessed from FOH. The rear area was further sub-divided into two training/warm up halls and temporary partitioning for BOH support rooms such as technology, medical and competition management. The existing rooms were either used for their existing functions, such as entry foyer and toilets, or as support areas such as Protocol Lounge, staff break and athlete change rooms. The seating capacity included 5,600 temporary seats (gross) installed on all four sides of the FOP.

104 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 G-MEX plan

VAHO VOC

Waste Logistics Compound FOP

Security Fence

Load Zone VCP Bus Mall (GMEX) Security Fence

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited The front row seats were approximately 1200mm above the ground to improve spectator sightlines to the podiums and allow a photographers moat/general circulation without sightline interference. The seats were rear loaded with circulation under the seats. The seats did not fit in the existing spaces when constructed requiring modifications to the rear sections and the loss of some seats. However difficult to achieve, it is advisable to ensure seats are installed as a test to determine exact seating numbers. The main camera platform was a high level scaffold built behind the western seating. Be aware when installing the Look to determine exact sightlines when the boards are manufactured. All signs need to have an element of uniqueness to suit the area they are designed for. Access and circulation worked well, although the Mixed Zone tended to get congested with athletes and coaches milling around before a victory ceremony. A recommendation would be to ensure that the Victory Ceremonies team have a clear pathway to the presentation area and ideally avoid co-locating the two areas. The roof did leak on occasions after continuous or heavy rain. Contingency plans were developed for this and, despite several days of rain, there were no incidents that effected the event.

MICC The MICC is a convention centre with an 800 seat auditorium designed primarily for conferences and small-scale presentations. Unlike a theatre, it did not have substantial BOH areas and the venue was extremely restricted for space. This was partly overcome by using part of the adjacent Great Northern Hall, the main section being the MPC. The auditorium was used with minimal modification other than the removal of some seats in the mid-section for press tribunes and at the front for referees’ tables and photographers’ seating. The stage (FOP) was very tight for space and required careful planning to ensure that all technical and athlete elements could be accommodated. This included the late introduction of a COMBO boom camera on a scaffold at the rear. The existing BOH areas were at a lower level and were used for Sport, Doping Control and Medical areas. The main BOH, contained the warm-up and main Sport support areas, and sections of the Great Northern Hall were utilised to accommodate it. This was linked to the FOP via an existing pathway, which also acted as a call area for lifters. Significant fitout modifications were made to this space between the call area and the FOP to make it accessible for EADs and able-bodied athletes. The major rooms at BOH were constructed as a warm up area with lifting platforms and Mixed Zone for the media.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 105 VOLUME 2 MICC plan

Accredited Entry

Foyer Spectator Concourse

VIP Area Broadcast Media Timing/Scoring Athlete MPC & Results Prep. Area FOP

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited Because of the close proximity of the MPC and the Weightlifting venue, a sound proofing divider was constructed to provide a quiet workspace for the media. A full height double curtain was used with a heavy insulation mat centred to buffer the noise of the lifters. Access and circulation for a venue not purpose-built for the sport of Weightlifting and the modified route for athletes to the FOP was cleverly designed to accommodate all competitors. The existing MICC projection screen was used as the scoreboard, replacing the original proposal for a large Swiss Timing scoreboard. The screen was suitable and allowed the use of colour and graphics to present complex results to spectators with added camera positions of BOH preparation and action replays via the COMBO feed. The building had a high level of existing audio-visual facilities which enhanced the presentation of the event.

MPC The MPC was housed in the Great Northern Hall and the Seminar Centre, with three main areas: The entry and lounge in the Seminar Centre ground floor. The photographers’ work space, management and support offices and press conference room in the Seminar Centre first floor. The main workspace and offices in the Great Northern Hall. The MPC provided facilities for: 250 general press work spaces 22 paid agency offices of different sizes Results printing and distribution 150 photographers’ general work spaces Media conferences seating 140 people Games News Service office Media Lounge Media Help Desk, including Rate Card facilities Web team office Press Office MPC Management office space The Great Northern Hall was a large empty shell. M2002 sub-divided this space to include provision for both the MPC and the warm up area for Weightlifting. The MPC area of 1,900 square metres of floor space was sub-divided into:

106 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 250 general press work spaces (1,450 square metres). 22 paid agency offices of different sizes (350 square metres). Results printing and distribution (100 square metres). Additional MPC ancillary work rooms and spaces were provided on an upper mezzanine level. The existing foyer space of the Seminar Centre ground floor was used for the MPC entry. This opened off the G-Mex Transition area, an internal covered courtyard that linked FOH and BOH, MPC and G-Mex. For operational details on the MPC, please refer to volume 4, section C2. The Seminar Centre ground floor hosted the Media Lounge and floor immediately above contained the following: Four photo agency offices and work spaces for 150 photographers in the existing large space. A press conference room in the existing Porters Suite seating 140 people, used for large scale media conferences. Management offices in the existing function/break-out rooms. The MICC was proposed for press conferences prior to the Weightlifting competition, with expected numbers in excess of 300, but the 140 seat Porters Suite proved to be adequate and the MICC was not required for any major press conference. The original planning of the venues had the VOC and VCC in the function rooms above the Great Northern Hall. This had the advantage of giving secure and quiet spaces for these functions, but also provided an internal access between the venues. The expansion of the MPC into these spaces created entry of the VOC/VCC at the venue and although located externally, it provided a central point for all requests and venue related issues.

Access and Transitions The period of exclusive hire for the G-Mex was restricted to exhibitions taking place in the venue just prior to the Games. Access to the whole venue for Fitout began on 12 July, with the MPC going operational on 15 July and Gymnastics training starting on 16 July. This was achieved by a rolling programme with spaces completed and handed over whilst others were still in progress. The fitout programme included the following milestones: The main workspaces of the MPC completed on 12 July at the start of the Seminar Centre fitout. MPC was completed and opened on 15 July. G-Mex BOH was completed for 16 July to commence Gymnastics training. G-Mex FOP was completed on 19 July for Gymnastics podium training whilst the seating was being installed. The G-Mex main hall was handed over on 20 July and the full complex was completely finalised by 27 July. The transition of the FOP from Gymnastics to Judo included the rebuild of the sport equipment, podium, result equipment and FOP cameras. Overhead equipment like cameras and lights were pre-rigged for all three sports. The transition between these two sports was overnight. There was a second transition of FOP from Judo to Wrestling which included stripping and relaying the sport and results equipment again.

The Competition Due to the high demand for Gymnastics tickets the two final days of podium training on 23 and 24 July were sold to the public. This meant that G-Mex went live three days earlier than originally planned to accommodate what was presented as a dress rehearsal. The ticket sales for these days were relatively low selling approximately 3,000 tickets. However, with a higher profile and direct marketing would easily justify the work in selling it as a ticketed event.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 107 VOLUME 2 The sports competed at the G-Mex Centre were as follows: Gymnastics Men and Women (G-Mex) Rehearsals on 23 and 24 July. Four days of competition from 26 – 29 July. Individual and team events. Gymnastics competition took place on four raised podiums. Judo Men and Women (G-Mex) Three days of competition from 30 July – 1 August. Men’s and Women’s competition over seven weight categories. Judo had two mats on a single raised podium with a reduced size FOP. Wrestling (G-Mex) Three days of competition from 2 – 4 August. Men’s competition with seven weight classes. Wrestling had two mats on a single raised podium, A much smaller FOP was required than for Gymnastics. Weightlifting Men and Women (MICC) 5 days of competition from 30 July – 3 August. Men’s competition over eight weight classes and Women’s competition over seven weight classes. EAD competition.

The Team Each sector of the G-Mex complex had a Venue Operations Manager (VOM) and a specific Media G-Mex Staffing Manager for the MPC. The total staff numbers indicated on the following graph gives a graphical representation of the contribution made by staff at G-Mex. The breakdown of staff at G-Mex can be seen in the chart.

Key Lessons and Recommendations The importance of capturing athlete numbers in sports that have weight categories is essential Volunteers (580) Contractors (352) in predicting the length of several sessions. The number of sessions has a knock-on effect for Paid Staff (115) broadcasters and advertising competition coverage. Venue teams should include a dedicated representative from all FAs, even if they are only available part time at first, and they should be formed early enough in the planning process to bond as a team. The experience and efforts of the existing G-Mex staff and their integration into the Games team were crucial to the successful delivery of the Games. Because both parties had the ability and willingness to understand the requirements and constraints of each other, the relationship in both the planning and operations phases worked extremely well and is recommended to future Games organisers if a similar relationship were to eventuate. If there is more than one sport in a venue, it is recommended that a core Sport team work with all sports, coordinate the operations and are the central contact for areas such as Fitout. Involve the Host Broadcaster in the planning process and stick to the decisions made e.g. cable runs, camera positions. Fully understand the Host Broadcaster’s BOH requirements with regard to space required for equipment and security aspects. Arrange for medical coverage and physiotherapy to be available at all sessions including training sessions. Ensure St Johns Ambulance are briefed on roles and venue trained to define their responsibilities at competition time. Plan carefully for Royal visits, including additional security requirements. Liaise with the Sponsor Services representative to understand the number of Sponsor seats that will be utilised. The Sponsor seating areas tend to be in a highly visible area therefore indicative seating numbers need to be confirmed before the event to ensure broadcast coverage is positive. Transport load zones for Games Family need to be planned well in advance to provide appropriate shelter whilst waiting for transportation.

108 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 D9 Belle Vue - Manchester

Overview Belle Vue is located East of Manchester city centre a mile from Sportcity and a 15 minute drive from the CGV. Belle Vue was the venue for the Hockey competition which ran for the entire 10 days of the Games. The venue was used as a training venue from 15 July until the first day of competition and provided athletes with an opportunity to become familiar with the competition surface.

The Venue The Belle Vue venue is a newly developed leisure centre and in normal operating mode has a sports hall, comprehensive health and fitness facilities, a cricket academy, a coffee and snack bar, and a multi-media conference centre. For the benefit of the Commonwealth Games two water- based hockey pitches were built. The venue is owned by Manchester Leisure and operated by Serco Ltd. Attached to the leisure centre is an operational office block owned by MCC and forms part of the Leisure Services division of the MCC. In normal operating mode these two buildings are interconnecting, however, for the period of the Games they were treated as separate entities. The offices were operated as normal throughout the Games. Due to the temporary nature of the spectator infrastructure much of the layout and structure for the venue was determined by M2002. There was a clear delineation between FOH and BOH with the existing leisure centre facilities used for athlete areas and operational purposes. The Fitout team succeeded in building a venue that surpassed all expectations as a Games ready venue. All structures required for accreditation, venue management and support functions were of a temporary nature and located outside the spectator plaza area to create more space for key client groups’ movement. A spectator plaza area was designed to ensure large numbers of spectators could move freely through the facilities of the venue and all paths around the venue were covered with Tarmac.

Staff/ VIP Athlete Entry Entry

Broadcast Compound

FOP Spectator Plaza

Logistics BOH Compound

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 109 VOLUME 2 The following fitout works were completed to improve the surrounding areas: Spectator Plaza Area Ticket Rip Lanes (x 6) Hardstand Paving for Spectator Catering Concessions, Merchandise Concession Marquee (9m x 4m), Programme Sales Outlet (1.2 x 1.2m), Temporary Toilets (Male/Female Accessible) FOH Waste Compound FOH Utilities Anti-Climb Fence Installation along the Southern Perimeter Kirkmanshulme Lane Spectator Information/Lost and Found Cabin 1 x (6m x 3m) On-Line Temporary Box Office (x 1) Spectator Drop Zone VIP/Media Drop Zone Staff/Athlete Drop Zone Seating & FOP Temporary Grandstand (x 3) Perimeter Concourse for Spectator Pathways and Vehicle Access To FOP Temporary Toilets near Seating Bowl (Male/Female/Accessible) Access Ramps from Spectator Concourse To Seating Bowl (x 3, 1 x Accessible) Summary Scoreboard (x 1) FOP Scoreboards (x 2) Camera Platforms behind Goals (x 2) Main Camera Platform (x 1) Temporary Commentary Positions (x 4) Sports Presentation Cabin (1 x 6m x 3m) Results Compilation Cabin (1 x 8m x 4m) Media Cabin (x 1) Ceremonies Flags Hoist Temporary Replacement Floodlights FOP Entry Tunnel (x 1) Main Building Temporary changing rooms for umpires and athletes, with temporary toilets and showers (x 4) Temporary Protocol Lounge 1 x (10m x 5m) Protocol patio area next to Protocol Lounge VAHO 1 x (4m x 4m Tent) Creation of athlete entry lane Various temporary partitions to create internal spaces Temporary toilets for VIPs, media and staff (male/female/accessible) to support the existing facilities. Back of House Logistics compound 1 x (6m x 3m) shipping and receiving office and 3 x (3.6m) containers Waste compound 1 x (14m x 8m) Outside broadcast compound Vehicle Check Point (VCP) (x 1) VCP and BOH to identify accredited zones, spectator zone and incumbent users.

The Competition The Men’s and Women’s Hockey competitions ran in parallel from Day 1 of the Games through to Day 10. Each competition featured eight teams, divided into two pools, with each team playing each other once. The final standings after the Pool stage determined which teams qualified for the

110 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 medal stages. The winners of each pool automatically qualified for the Semi-Finals whilst the second placed teams played the third placed teams from the other group for the remaining Semi- Final spots. Classification matches took place between the losing teams of these matches to determine positions five to eight. The winners of each Semi-Final met in the Final and the losing teams played for the bronze medal. Squads consisted of 16 players with 11 players on the pitch at any one time, excluding suspensions. In addition each team had a coach, manager, physio and doctor located on-field ‘dug-outs’. Teams had further officials, such as video operators and assistant coaches who viewed matches from the dedicated seating areas, close to the FOP. The programme for the 10 days of competition, from the 26 July to 4 August, was divided into two sessions, one morning and one afternoon session. Each session comprised two matches except Days 2 and 3 which had three matches played during each session. Medal ceremonies were held after the Final in each competition. The Finals in the Men’s and Women’s competition were played on Days 9 and 10 respectively. In the event of a tied score during the qualification or medal phases of the competitions, an extra time period of three minutes each way was played to determine a winner. Should the scores remain tied after the extra time period, a penalty shoot-out took place to determine the winner. Contingency was allowed for in the competition schedule to cater for such an occurrence. Although competition was held in daylight hours, in the event of poor light and where the safety of the players would be compromised, lighting was switched on to the FOH requirement of 500 lux. Installation of temporary lighting was completed and was used extensively over the competition period. The competition was held on a water-based artificial turf Hockey pitch conforming to international standards. The pitch was segregated from spectators and other services by a four metre run off area enclosed by a fence and included team and officials’ pitch-side dug-outs. The water cannon system could not be used as the temporary spectator stands were affected by the spray. A temporary system was therefore used consisting of portable sprinklers and hoses. These were utilised during competition breaks in consultation with pitch managers and site operators to ensure that the pitch was up to playing standard and that spectator seating was not affected by the process.

The Team The VOM was the first appointment for the venue team in December 2001. By April the dedicated Belle Vue Staffing full-time team members in addition to the VGM were VOM, FOH Manager (who had a dual role as Security Coordinator) and Competition Manager were appointed. A core team was in place by mid June and all managers were in place by exclusive access on 1 July. Overall there was great morale and teamwork and tremendous commitment from all members of the venue team. The quality of volunteers at the venue was outstanding. Many of them had previous knowledge of the sport and the enthusiasm they showed throughout the Games never wavered. A breakdown of the staff at Belle Vue can be seen in the chart. Volunteers (249) Contractors (191) Key Lessons and Recommendations Paid Staff (28) The venue was not purpose-built for international Hockey matches and had no permanent seating for spectators, hence many alterations and modifications had to be implemented by M2002 in consultation with the IF and Sport. Agreement as to what the venue provider will supply and pay for needs to be clarified during design and construction phases. Test events are an essential feature of the planning process. The test event for Hockey was held six weeks prior to the Games. It is recommended that test events occur at least two months prior to Games delivery in order to implement change and rectify problems. Where an incumbent catering operator is contracted to supply food to the venue, they should provide suggested menus and samples of food quality in advance of the Games.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 111 VOLUME 2 D10 The Forum Centre, Wythenshawe

Overview The Forum Centre, Wythenshawe is an MCC owned and operated venue that currently services the region as a community leisure and arts centre. Preliminary rounds of the Boxing as well as Boxing and Triathlon training were hosted at this location. Wythenshawe is located one mile from Manchester Airport to the south of the city centre. The Forum is well supported by road networks, with a major bus station located in the adjacent town centre. The M56 motorway passes through Wythenshawe linking the venue to the Merseyside and North Wales areas.

The Venue The Forum Centre, Wythenshawe is a purpose built community arts and leisure centre built in 1969. Adjoined to the building is a fully functional theatre as well as a public library. The large sports hall where the Boxing training facility was located also included a 25 metre swimming pool which was used for Triathlon training. The venue was fitted to seat a capacity of 2,000 spectators in temporary seating that was located on all sides of the main Boxing ring. The layout of the venue meant that there was little crossover between constituent groups. Those that did occur were expected and as such managed. The Forum has hosted Boxing events in the past, albeit on a much smaller scale, but this experience was used in the planning.

Logistics Compound VIP Load Zone

VIP/Media Staff Entry Entry Mixed Zone Mixed Zone VIPSeating Athlete Seating Small Pool Media Seating

Training Hall FOP Triathlon Training Athlete Entry Camera Area, Positions Swimming Tent Pool

Bag Stearch Tent Athlete Entry

Library

Plaza Area

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

112 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 The following fitout was carried out to prepare the venue for the Games: At the spectator entry point a 3 x 3m tent was erected in order for staff to perform bag searches. Fencing and carpeting was laid to create a secure and aesthetically pleasing entry to what is considered the main entrance to the facility and is a high traffic area. At Athlete Entry a 25 x 10m tent was constructed to provide space for athlete changing and athletes’ lounge/relaxation zone. Four Boxing rings were located in the sports hall and separated by a partition to create four separate gyms. The Boxing training facility was located in the existing sports hall, which had a tin roof and no air conditioning or extractor fan. As a result this area became extremely warm with minimal ventilation. This situation attracted some complaints from athletes and coaches but fortunately the issue was managed through the venue team. A security fence was located at the rear and front of the building to assist in access control measures and as a deterrent to break-ins. Crowd barriers, posts, chains and partitioning were used throughout the venue to create areas for athlete preparation zones, mixed zones, accreditation and access control and to establish a more consistent venue set-up to what was originally a very clear and uncluttered environment. The venue was compact in its size and key operating areas such as the VOC and staff break area were designed to assign more space to common areas and spectator flow pinch-points. Athlete flows operated in a one-way system for competition and were largely kept separate between training and competition. There was a managed cross over when this did occur. There was also a managed cross over when the media had to move across the Mixed Zone in order to access the Venue Press Centre or seats within the main hall. The client group most affected by the location of the Mixed Zone were the VIPs whose seats were located very close to the Protocol Lounge but due to the location of the Mixed Zone, they had to walk a distance to get to the main hall.

Transitions The Boxing ring and equipment was moved to the MEN Arena after the end of competition on 31 July where the Semi-Finals and Finals took place. Forum Centre, The Competition Wythenshawe Staffing Boxing Preliminary Rounds and Quarter-Finals were held at the venue. Semi-Finals and Finals were held at the MEN Arena which provided a higher capacity of spectator seats. Each nation was permitted to enter one boxer into each of the 12 weight categories and each contest was scheduled for 4 x 2 minute rounds. The Forum Centre was operational for six of the 10 days of competition from 26 – 31 July.

The Team Volunteers (170) The Forum Centre, Wythenshawe had 28 existing venue staff that joined the M2002 team for the Contractors (124) fitout and duration of the competition. These included the incumbent General Manager, Operations Paid Staff (50) Manager and Engineers. They were outstanding in their efforts in making the Boxing competition a success. Their intimate knowledge of the building was of vital importance to the M2002 team, where strong relationships were built up to support overall operations. The breakdown of staff at the Forum Centre can be seen in the chart.

Key Lessons and Recommendations The competition schedule was affected significantly by the fact that Commonwealth Games entries can be accepted up to the weigh-in on the eve of competition. As a result, the competition schedule could not be published before the weigh-in and subsequent competition draw. A provisional competition schedule based on projected numbers was produced and published, however, the final numbers were different from those projected and spectators who had bought tickets based on the provisional schedule were faced with a modified competition schedule.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 113 VOLUME 2 D11 Heaton Park - Manchester

Overview Heaton Park operated as the Lawn Bowls venue and is located 25 minutes drive from the city centre towards the north of Manchester and 40 minutes from the CGV. The venue is owned and operated by Manchester Leisure which is part of MCC. The venue is located within the larger expanse of Heaton Park, the largest urban parkland in Europe.

The Venue The existing structures at the venue were provided via the Venue Hire Agreement and were set out as follows: The FOP included four greens plus the surrounding raised area around each green and a fully accessible ramp to allow EADs to access the greens and warm-up areas. A small pavilion to the north of the FOP contained an open-planned room with glass doors and windows looking out onto the greens. The male/female and accessible toilets were also located in the building accompanied by athletes and separate technical officials’ changing rooms. A greenkeeper store was located on the eastern side of the pavilion and other VPC were also located inside the Pavilion.

Athlete Entry Venue Press Centre Protocol Lounge Athlete Prep. Area Athlete Seating

Timing/Scoring & Results

EAD Entrance OPS Entry

Camera Victory Positions Ceremonies

Broadcast Compound

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

114 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Most of the FOH and BOH areas were temporary structures installed by Fitout. These structures were as follows: Competition: Scoring and Timing Cabin Scoring and Timing Consoles Scoreboards (x 2) Flag poles for Ceremonies (x 4) Flags of Nations (x 27) Sport Presentation Cabin Competition Management Cabin Press Conference/Jury Room Cabin Athlete Medical (St John’s Ambulance Trailer) Anti-Doping Cabin Athlete Physiotherapy Cabin Athletes’ Lounge Tent Athletes and Technical Officials’ Toilets Technical Officials’ Lounge FOH area extending to the bank of the venue: Seating Stands Broadcast Camera Platform and Commentary Positions Spectator Entry Tents – Ticket Rip and Bag Check areas Spectator Catering Concessions Catering and Cleaning Compound Merchandise Concession Programme Sales Booth Ticket Box Office Spectator Information and Lost and Found Booth Spectator Toilets Spectator Medical (St John’s Ambulance Trailer) Generators (x 2)

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 115 VOLUME 2 BOH area to the north of the Pavilion, including the car park: Staff Break Tent Staff Check-in/VAHO Cabin Radio Control Room Cabin Security Cabin Vehicle Check Point Cabin Security Shelter Tent Logistic Office Cabin Logistics Storage Container (x 2) Look/Fitout Storage Container Merchandise Container Swiss Timing Container Generators (x 3) Venue Operations Centre Cabin COMBO Compound Staff Toilets Victory Ceremonies Cabin Catering (x 2) refrigeration units Compound Fencing Venue Perimeter Fencing

Fitout Challenges Venue layouts were reviewed on several occasions with the final plans being settled once accreditation zones and constituent flows were confirmed A further review of venue layout was required following the discovery that water pipes and services ran underneath key locations for services. A specifically designed cabin structure was built for Results and Sports Presentation with a viewing window so that staff had clear views of the FOP.

Key Venue Partners and Contacts The key partner for Heaton Park was the venue operator, Manchester Leisure. The level of Occupational Health and Safety instilled by the operators at the venue was excellent with preventative measures in place from the outset to ensure all risks were reported to the Venue Safety Officer and actioned to rectify the problem immediately.

116 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 The Competition The disciplines contested were: Men’s Fours Women’s Fours Men’s Pairs Women’s Pairs Men’s Singles Women’s Singles Heaton Park Staffing Men’s EAD Triples Women’s Blind (B1) Singles In total, four sessions had to be rescheduled into subsequent day competitions due to weather interruptions. For this reason some Finals were played a day later than originally planned. There was only one day (Day 8) that play was extended past the scheduled finish time of 19:00. Play continued until 21:30 to complete the remaining rounds of Men’s and Women’s Singles. Volunteers (170) Contractors (124) The Team Paid Staff (50) The staff provided with the Venue Hire Agreement included the Venue Operator and his two Operation Managers as well as the greens-keeping staff. The standard of the greens-keeping staff was outstanding and it was solely due to their hard work and dedication that the Lawn Bowls competition at Heaton Park was concluded within the allocated 10 days of competition. The volunteers at Heaton Park were excellent and there was no attrition rate. Several of the volunteers were in management positions, e.g. Protocol Manager, Logistics Manager and performed well above expectation levels. This clearly indicates that carefully selected volunteers can perform positions of significant responsibility. The breakdown of staff at Heaton Park can be seen in the chart.

Key lessons and recommendations Ensure highly skilled greens-keepers are available to maintain the lawns. This is essential for any Lawn Bowls competition. Ensure the greens are laid at least two years in advance of the start of the Games to ensure there is time for them to be played in and mature to a suitable standard. Ensure Technical Delegate requirements are received early as well as projected athlete entry numbers when designing the venue. Ensure the Fitout department is well structured with enough qualified staff to ensure venue planning is accurate. This includes the recommendation of a dedicated Fitout Manager per venue and highly trained CAD Operators to manage design elements in the final weeks of planning. Ensure that a number of surveys of the area are completed at least one year prior to the Games in order to identify any underground services that may affect the layout of the venue. Ensure that the Competition Managers are employed by the OC at least 12 months out from the start of the event. Ensure that they are accountable for all facets of the FOP including sport equipment, competition schedules and volunteers. Ensure that the sport has a test event which mirrors the Games time event in as many ways as possible. This includes the use of volunteers in Event Services, Accreditation and Staffing. Ensure that when planning transport, there are adequate services available for the workforce to access the venue. The majority of volunteers and staff at Heaton Park were required to be at the venues at least two or three hours prior to the spectator gates opening.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 117 VOLUME 2 D12 Road Walks - Manchester/Salford

Overview Race Walks was a non-ticketed free event that was held at the Lowry Centre, Salford Quays approximately two miles away from Manchester city centre. The 20km Race Walks were held on 28 July and the 50km Race Walk was held on 30 July.

The Venue The Race Walks were divided into three significant areas:

The Lowry facilities S Access from Harbour City Broadway (M602) Metrolink

The Quays S Anchorage Metrolink

VIP Drop Zone BBC Compound Athlete Lounge Spectator viewing Press Press Zone The Quays

The Lowry Start and Salford Quays S Finish Metrolink VIP VIP Area VCC Podia

Manchester Ship Canal

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

The Lowry Island – the area between The Quays, North Bay/Huron Basin and Central Bay at Salford Quays. This part of the venue encompassed BOH, FOH, spectator areas and the FOP. The FOP area included the Race Walks course and the start/finish area. The Lowry Centre has an art gallery, theatre and a retail designer outlet mall co-located with spectator concourse areas of the course. M2002 utilised some of the Lowry Centre reception spaces for the operational requirements of the Walks, including the VOC, VCC, VIP Lounge and workforce operational areas. The spaces were utilised by M2002 and conformed to accreditation requirements. The remainder of The Lowry Centre remained open to the public who did not require accreditation.

118 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 The FOP finished on The Lowry Plaza area. The Lowry Plaza Management Group, consisting of The Lowry Management, Salford City Council and the Emerson Group, managed the Plaza area. The temporary finish gantry was placed in the Plaza area in prime position for broadcast requirements. Pier 9 – BOH North – the area north of The Lowry and North Bay at the turnaround point of the course. The main FA operations for this area were Sport – Athletes’ Lounge and Preparation areas, Transport – Drop and Load Zones and the Broadcast and Logistics Compounds. The Walk Course – encompassed a two kilometre route, starting on the Quayside Boulevard and finishing in front of The Lowry on the Plaza forecourt. The main challenge for the Race Walks was to ensure the public concourse areas continued to allow access to the Lowry Plaza, the access to and from The Lowry and the retail designer outlet mall during the competition. To successfully achieve this, several months of planning and briefing meetings were held with the partners to ensure appropriate flows and access arrangements were in place. Local residents and businesses were kept informed via leaflets and direct consultation. A successful working relationship with Salford City Council and GMP was established at the outset, which further facilitated a rapport and acceptance from local business sectors. It was anticipated that the Race Walks would attract a small audience in the hundreds. Both the 20km walks and the 50km walks proved very popular with the public attracting up to 16,000 and 7,000 spectators, respectively. The venue team adjusted very well to the crowds being far larger than anticipated and managed the ingress and egress of the crowd and flows around the course successfully. The Northern end of the course housed the majority of functions included the following temporary installations: Broadcast Compound Broadcast Commentary Positions Logistics Compound Security Vehicle Checkpoint Sport Athletes Lounge Sport Competition Management Office and Technical Officials’ Lounge Sport Presentation Cabin Sport Pontoon (Sport Equipment)

The Lowry Plaza and start and finish area included: Finish Gantry Technology Timing and Results Venue Compound Fencing Flags of Nations Venue Temporary Toilets and Shelter Medal presentations were made at the 50 and 20Km finish line.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 119 VOLUME 2 Venue Structure/Layout The venue was built as a ‘k loop’ course largely within a pedestrian zone. It needed minimal road closures and offered the spectators excellent viewing. When designing the course significant attention was given to the facilitation of public flows to the area especially those requiring access to The Lowry (theatre, art gallery and the retail designer outlet mall). Attention to detail was also given to the most effective emergency egress point from the highly populated residential and shopping areas where the course was located. The flow of athletes and spectators was clearly delineated and VIP arrangements were put in place upon accessing the site.

The Competition 20km Walk – Men and Women Sunday 28 July 50km Walk – Men Tuesday 30 July Training was held at Wythenshawe Park and was available to the athletes from 15 to 29 July. Road Events Staffing The Team The staff deployed to manage the Road Walks course also managed the majority of road events for the Games. The breakdown of staff at Road Walks can be seen in the chart.

Key Lessons and Recommendations Contractors (422) The looped course was an excellent design for both spectators, athletes and broadcasters. Volunteers (365) Paid Staff (45) The layout of the course allowed for the spectators to get an intimate understanding of the sport and be in close proximity to the action. Athletes were highly complimentary of the course and would like to see a similar course design for future competitions. They were especially impressed with the spectator proximity to the FOP. The start and finish should be established in the same location to create a positive atmosphere and excitement for the competition. Provide a quality sports presentation area and if possible include a big screen for spectator viewing. When planning Royal and VIP visits consideration needs to be given to the planned road closures that will be in operation during competition.

120 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 D13 Marathon– Manchester City Centre & Salford Quays

Overview The Marathon venue encompassed a 42 kilometre (26 miles) marathon route which finished at the CMS. The Road Events team interacted with three different Councils. The tripartite relationship resulted in a shared ownership of management issues, predominantly with Salford City Council but also with Manchester City and Trafford Borough Councils. The key milestones achieved through the process of forward planning included: Agreement of route 20 June 2001 Road closure orders finalised 30 May 2002 Final course measurement/adjustment 1 July 2002 Placing of 5k timing points 18 July 2002 The building of the course 27 July 2002 De-rigging 28 July 2002

The Venue The venue was purpose built, largely on the morning of the event, as part of the Road Events circuit. The main challenges were the establishment of the FOP using barriers, the construction of the start gantry at Albert Square and the imposition of appropriate/agreed road closures. The main overlay issues related to the imposition of road closures at a time when the city centre was busy with night-life. This was achieved through a positive partnership with the MCC, Salford City and Trafford Borough Councils and with GMP, all of whose help was invaluable and reflected an effective partnership in achieving a common goal. Much of the physical work was undertaken by the M2002 Fitout team and their contractors working closely with the Road Events team.

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 121 VOLUME 2 The Marathon venue was divided into two significant physical areas as shown below: Albert Square – the area in front of the Town Hall in the centre of Manchester is Grade 1 Heritage listed and is considered one of the most historically poignant areas of the city. This area made up the start area and the main FOH spaces, including the entrance to the FOP and start, the spectator viewing areas, video-board and Information board outlining key positions along the Marathon course. The Town Hall – which was also utilised for the following BOH areas: Athlete Preparation Area and Call-Up Area Staff Check-In Staff Break Area Venue Operations Centre Radio Distribution Sport Competition Management VIP Lounge Press Lounge By far the greatest challenge was the timing of road closures, street cleaning, the building of the course and start structures in Albert Square in the early hours of Sunday morning. Working across three local authorities required considerable coordination as did the need to ensure the removal of parked/unclaimed vehicles from the course. Prior to Marathon day, considerable consultation with local people, businesses and places of worship had taken place. The Road Events team had produced a number of information leaflets to inform the community of proposed road closures, routes and alternative parking arrangements. Princess Street, one of the busiest streets in the city centre, was established as a load zone for athletes and VIPs. Although access to this area, to the Stadium via Ashton New Road and Rowsley Street was restricted, these restrictions proved to be far less disruptive than anticipated.

122 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Manchester was positively represented in the Marathon offering the city a chance to build upon the enthusiasm and interest generated by the Games.

Key Venue Partners and Contacts The dissemination of information to businesses and residents affected by road closures was essential to the success of the event. Information leaflets were issued during the summer of 2001, New Year 2002, Easter 2002 and just prior to the Games. Interaction with GMP, Emergency Services and M2002 Security was essential to ensure the success of road closures. Contact groups and working parties were established and meetings were held on a monthly basis. All relevant constituents were invited to attend these contact group meetings. Ongoing liaison with the relevant external constituents was required to ensure continuing cooperation and planning between M2002 and these groups. These groups included Salford City Council, MCC, Trafford Metropolitan Borough Council, Manchester Ship Canal Company, Peel Holdings and Orbit Developments.

The Competition Marathon Women’s & Men’s Final 28 July 2002

The Team The performance of volunteer staff was exceptional. Many of the volunteers had previous experience of working on road events with the ability to multi-task and prioritise their workloads. Management of volunteers was coordinated by appointing volunteer team leaders, to encourage a positive team environment at all sectors of the course. The movement of workforce around the course meant that at times they were deployed to different sectors, which caused some logistical difficulties in locating the required volunteers at certain times. Others had to be relocated to the afternoon’s Road Walks event at Salford Quays. Whilst this presented a challenge, there were no significant problems. Venue and job specific training was undertaken to establish the timing of daily briefings and post- event debriefing meeting, which informed the team of any issues to follow up on the next day. The training was an integral part of the Games’ operations and ensured that volunteers were included in the decision making process.

Key Lessons and Recommendations Consultation and information for local people helped minimise issues and complaints. Ensure advance warnings for motorists and businesses are issued widely. The value of a joint Road Events team is invaluable and ensures that there is no duplication of work on road closures. Future Marathons should consider multi-loops, good sport presentation and the nature of the city’s backdrops to enthuse athletes and spectators alike. An international Road Events series; properly planned and managed could deliver regular world stage publicity for the city. A video board at the start site ensured that spectators were kept informed of race developments and helped establish a crowd atmosphere for athletes entering the final stages of the race.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 123 VOLUME 2 D14 Triathlon – Salford Quays

Overview Salford Quays and the Lowry Centre provided a visually striking setting for the Triathlon. The first transition area was located on the exit pontoon from the water leg, directly outside the Lowry Plaza area and the Millenium Bridge. The cycle leg led into Albert Square, the picturesque centre of the city, with the run section circling the exterior of Old Trafford, the home of Manchester United Football Club. The venue and route were used in a pre-Games trial event in August 2001. Since that time, new landmark facilities were opened, including the Imperial War Museum to the north and the Lowry Designer Outlet in the Lowry Plaza area.

M602 Town Hall Albert Square

Spectator viewing Albert Square facilities The Lowry area facilities with facilities video screen

St Peter's M a n c u Square n i a n w Metrolink a y S Broadway Metrolink Harbour City S Metrolink G-MEX & MICC S Transition Area Start S Anchorage Metrolink

The Lowry M a n c u n i a n Finish W a y Salford Quays S Metrolink

Exchange Quay Manchester Ship Canal S Metrolink Key to events Swim 1.5km (2 laps)

Manchester United Cycle route 40km (4 laps) Football Club Run route 10km (3 laps) (Old Trafford) Spectator viewing areas

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

As an island site, the Quays presented several challenges relating to access and egress, spectator flows, parking and options for residents, business and people needing to get to work in the area. The major transport link to the area, Metrolink, was closed during the event presenting further challenges for spectator access. It was anticipated that the Triathlon would be a well attended event on the last day of competition with initial estimates of 35,000 growing regularly to a late estimate of 100,000 following the exceptional attendances at other Road Events. The event proved very popular with large crowds at Salford Quays and around the course. Realistic estimates put the peak time crowd at 75,000 and the overall figure growing to as high as 120,000 during the period. Although this was a very high attendance there were no major issues with the Road Events team successfully addressing crowd pinch points and flows.

124 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 The Venue The venue was largely purpose built utilising the Lowry Plaza for the finish and run clover, the Bund for the overall transition zone and Pier 9 for BOH, Logistics, Transport and Broadcast operations. The Lowry Centre was used as a main base for venue operations, however still remained open to the public. The main challenges related to the building of the temporary structures, ensuring permissions granted, legal agreements, road closures and security. This worked well due to the extensive consultation with all partners. The transition area, considered the focal point for any Triathlon event, was dressed exceptionally well and was complemented by the eye-catching pontoon, the treatment of the docks and the Look distributed across the cycling course, showcasing the event for the Games.

The Competition Triathlon women’s and Men’s final 4 August 2002.

Key Lessons and Recommendations It is essential to keep local people informed and involved on how they will be affected as a result of the event. Strong Police and local authority relations and partnerships need to be developed well in advance. The ability to quickly respond to crowd dynamics and adverse weather conditions is essential in road events. Health and Safety plans and risk assessments need to be agreed with the Health and Safety/Enforcement Officers. This proved to be a key planning element for M2002.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 125 VOLUME 2 D15 Bolton Arena

Overview The Badminton competition held at Bolton Arena proved to be very successful and popular with spectators. The venue was opened in April 2001 as part of the Lawn Tennis Association and Sport England’s initiative to increase the numbers and standards of tennis players. The venue was built with a view to holding a major event such as the Davis Cup tournament and the Commonwealth Games Badminton competition. This led to the architectural design of the Arena which incorporated a movable central gantry and external waste and electricity supplies. The operators of the Arena are the Middlebrook Leisure Trust, who manage the sport, health and fitness and catering operation on behalf of Bolton Council. To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

The Venue In its normal operating mode the venue houses, internally; eight tennis courts in the main section, a fully equipped gymnasium (open for public membership), training theatre for biomechanics, athlete change areas, Lawn Tennis Association offices and a privately owned physiotherapy clinic. Externally the Arena has six tennis courts, an athletics track, basketball courts, a rugby pitch, a grass football pitch and a picnic area. The venue is surrounded by operational car parking bays and has an additional 750 capacity spectator car park at its rear. Due to the fact that the venue is not purpose built for spectators there were facilities available for a temporary spectator marquee village to be placed on the side of the Arena. This included all underground services including power supply and plumbing. Due to the day to day use of the Arena, there were no large-scale spectator facilities available within the venue itself i.e. seating, catering and toilets; hence M2002 supplemented the venue with these facilities for Games time use. The lighting, PA system, air conditioning was operational for indoor tennis and enhanced the playing environment for the Commonwealth Games. Temporary and Existing Structures (Main Arena): Seating Sport and Broadcast Quality Lighting Floor Protection/Sprung Sport Sub Floor Public Scoreboard Rigging for Temporary Public Scoreboard PA and Sport Presentation Equipment Installation Of Press/Broadcast Tribunes Rigging for Ceremonies Flag Mechanism Rigging for Flags Of Nations Rigging for Lighting and Speakers (PA System)

126 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Construction of Broadcast Camera Platforms (COMBO) Rigging for Hot Head Camera Temporary Walkways (Partitioning) Temporary Lounges (Partitioning) Construction of Judges Seating behind Court North East Area of Arena Security Cabin Logistics Compound: Fenced-in area containing; - Logistics Storage - Logistics Office - Delivery Hut (MDS) - Merchandising Storage - Fitout Storage - Look Storage Catering Compound Cleaning and Waste Compound Spectator Catering and Toilet Facility Area South West Area of Arena BBC OB Compound South Area of Arena Ticket Booth Security Booths The movable gantry enabled the Arena to be opened up to a sufficient size to stage the event and accommodate the 3,000 spectator seats. Floor protection was installed to protect the surface of the indoor tennis courts. The existing external utilities that were in place meant that there was little work required to provide both catering and toilet facilities for the spectator. Internal security was assisted by the ability to restrict access around the Arena and with good supervisory staff on-site. The layout and existing car parking spaces meant that there was sufficient space for Broadcast, Logistics and Catering compounds, car parking for Games Family vehicles and external and spectator toilets.

The Competition The Bolton Arena hosted the following events from 26 July – 2 August: Team Competition Men’s Singles Competition Women’s Singles Competition Mixed Doubles The venue was used for training from 15 – 26 July.

The Team Bolton Arena Staffing The breakdown of staff at Bolton Arena can be seen in the chart.

Key Lessons and Recommendations It is important to consider the brand implications of team sportswear, the policy relating to team sportswear resulted in some competition clothing being sponsor branded. The rules on sponsor logos for players needs to be clearly understood including the sport Governing

Bodies, team managers, players, commercial staff and crew members. Volunteers (272) The floor protection for the playing surface should have been applied to the entire Arena floor Contractors (203) instead of just the dimensions of the Badminton courts. Paid Staff (38)

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 127 VOLUME 2 D16 Rivington Park

Overview Rivington provided a venue for three Parsons events: Bullo ch Ro Road Cycling: Time Trials ad Road Race Mountain Biking Much of the course passed through conservation areas or sites of scientific interest. There was much attention from the media, scientific groups and local communities who were keen to protect the many interests of external bodies. Working Rivington Hall Barn across three local authorities, two Spectator viewing and picnic Police forces, two ambulance and fire area with video screen services and with several voluntary organisations (e.g. Mountain Rescue), there was need for a well-managed and organised partnership to ensure and protect the interests of the Games and to ensure protection of the environment. In the event Rivington proved a most spectacular, suitable and exciting venue attracting high crowds on each of the three days. Time Trials – 38,000, Mountain Bike – 50,000 Road Races – 65,000

The Venue The venue was purpose built on each of the three events and there were lengthy and significant land ownership, access rights and ecology issues to resolve during the planning To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited process. Protection of the environment was paramount and remained so in the reparation of grounds etc. There were significant partnerships with Lancashire Police and the local authorities which were positive and constructive. The venue looked spectacular and worked well with the many spectators. Access included excellent way-finding signage, key course sign-posting, park and ride, park and walk and transport access arrangements. The relationships with local authorities flourished and many of the early-day difficulties were constructively addressed prior to competition. A local school, Rivington and Blackrod High School, was used for BOH and M2002 had exclusive access. The Post Course Lockdown Area, The Squirrel, was a privately leased area from the Punch Pub Company. This area was utilised for the VIP T1/T2 drop off, parking, VIP reception, media drop off, reception and as the base for the shuttle bus operations. The shuttle bus provided the operations for transporting VIPs, media and staff entry to the BOH area of the venue following the lockdown of the Road Cycling course. For the Course Marshal Check In Area, the Rivington Barn was used. This was owned by United Utilities and was used for check in, meal distribution point and a base for deployment of Sport Course Marshals.

128 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Various parties owned a number of sections of the course area used for the event. These included; Lancashire County Council, Chorley Borough Council, Bolton Metropolitan Council, United Utilities and various private owners. A grassed expanse was used for spectator viewing and picnic area.

Key Constituent Groups The planning for spectators and other groups worked well including contingency of moving staff during the Mountain Bike event as spectator numbers rose sharply. Management of spectator flows worked effectively at the site. VIPs managed to access the site through the dedicated bus shuttle exiting from The Squirrel. The overall impression from spectators was of good ingress and egress, high standard of viewing areas with an overall enjoyable experience. In particular the school field worked effectively as the spectator village.

The Competition All events were straight finals and the athlete practise day prior to the day of competition was an important event both for competing athletes and staff to modify final operational functions. Cycling Road Race Men’s Competition 3 August 2002 Women’s Competition 3 August 2002 Cycling Time Trial Men’s Competition 27 July 2002 Women’s Competition 27 July 2002 Mountain Bike Men’s Competition 29 July 2002 Women’s Competition 29 July 2002 Athletes warmed up on the Road and Mountain Bike course and in the athlete team areas. These were located in the team parking area, west of the BOH area.

The Team Despite managing a higher than anticipated number of spectators, the team responded very well and were at their posts on time, well briefed and ready to perform their role with enthusiasm. Course Marshals had a breakfast pack distributed from the Upper Barn prior to being positioned on the course. It was identified as a pre-requisite for personnel working on a road event that each meal was carefully managed and deployed to the staff member to ensure a low attrition rate of volunteers. In an event where there is inclement weather or poor amenities, meals are considered a high priority. In addition to this, the Course Marshal volunteers worked long shifts and were continually exposed to the elements.

Key Lessons and Recommendations For any road event there will be environmental concerns that will need to be taken into full account and managed carefully with the appropriate constituent groups. This may involve developing a working party with regular meetings to discuss areas that may be affected by the route. Consideration must be given to the planning timetable and the establishment of venues. By installing a large screen in the spectator plaza area spectators kept away from the actual route and allowed them to relax and view the whole event. It was also beneficial for spectator updates and is highly recommended for future road events. When planning barriers and crowd control methods, consideration needs to be given to them being movable to take account of the dynamics and size of the crowd. Deployment and feeding of the workforce presents its own challenges at a road event, it can be difficult to manage and time consuming, but is essential to minimise attrition. The rural location of Road Cycling and Mountain Biking limited the number of spectator parking spaces close to the venue. On this occasion, the spectator park and ride option was essential in ensuring high levels of crowds. Ensure there is excellent spectator information available and way finding signage throughout the course.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 129 VOLUME 2 D17 National Shooting Centre – Bisley

Overview The National Shooting Centre at Bisley in Surrey hosted the full programme of Shooting events for the Commonwealth Games and provided a satellite Village for the athletes and officials associated with these events at Guildford University. Shooting was a non-ticketed free event and the venue was non-exclusive in its entirety. Operations were scaled to allow for venue training and athletes training.

The Venue The National Shooting Centre comprised five venues including the following:

Stickledown Range

Athlete Rest Area Mixed Zone Mixed Zone Spectator Seating

HB Compound Melville Car Parkest Disabled Spectator Seating W Range Parking Athlete Press Centre Rest Area Mixed Zone Load Zone HB Compound Spectator Entry Team Results/Print

HB Disabled Access Spectator Gate

Seating

Lord Roberts Small Bore Air Ranges

To be used as a guide only - Not to scale © Crown Copyright. All rights reserved Manchester City Council LA076236 2002. © Manchester 2002 Limited

Lord Roberts Centre (Free pistol.22 50m Prone.22 Rifle 50m, three positional .22 50m Rifle and Air Pistol and Air Rifle .177 10m) This building housed the Venue Press Centre and Press Conference Room, Medical Suite, Uniform and Accreditation distribution, Athlete Rest Area, Print Distribution, Jury Room, Technical Delegates’ Office, Transport Desk, Sport Information and Load Zone for all buses arriving from the CSV. Century Range (Full Bore Rifle300, 500 and 600 yards 7.62) This venue was standing room only with no restrictions on numbers. Athletes and Technical Officials’ marquees were erected using pop-up gazebos. Clay Range (Shot gun 12 bore Skeet, Trap and Double trap) Seating was provided for 200 people with ample standing room. Erection of fencing around the BBC compound acted as a barrier between the Athletes’ Entry and Temporary Armory. Placement of Results/Technology cabin and three marquees for BBC, Sports Presentation and Technical Officials’ Rest Area were co-located with the BBC Compound. Portable toilets were also required for spectator use. Rope and post was used to create a blue zone for an athletes’ rest area and FOP.

130 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Canopies were installed at the Clay Range to protect the BBC Broadcast areas. The height of the canopies obstructed the view of sport initially, but once camera angles were reviewed a broadcast platform allowed for the combination of protection and a clear view of the FOP. Stickledown Range (Full Bore 900 and 1000 yards 7.62) The venue provided no seating and there was standing room only with no restrictions on numbers. Pop up gazebos were used for range officials and ropes and posts used to create the FOP blue zone. Melville Range (Full bore pistol 25m .32 and .38) The total venue capacity of this sector was 90 people. Erection of fencing was required around the BBC compound and the athlete and technical officials’ rest areas. A results/technology cabin was installed outside of the Melville Range. Marquees and portable toilets for athlete and technical officials’ rest areas were installed. Extensive Look was used to ensure that buildings looked presentable. The biggest challenge at the Bisley site was not having exclusive access to the entire site. It was also a non-ticketed event which meant that the operators had no indication of the level of spectator services that would be required i.e. catering, car parking, seating, cleaning and security levels. Communication around the site was via PMRs and mobile phones. A PMR antenna was brought on site to ensure the reception at Games time was site wide. Mountain bikes, golf buggies and an internal shuttle service were also used to transport information, supplies and people around the site. The site was expansive and M2002 was heavily reliant upon the NRA to ensure that all areas were clean and safe for spectators. A site Health & Safety document was prepared for Guildford Council and an Emergency and Evacuation document was prepared for staff to ensure there was a clear communication path for information. Athlete Mixed Zones There were separate areas for athletes and media on the FOP but outside of this all areas was the Mixed Zone which in most cases was in no fixed position. M2002 did not have exclusive control over Bisley and the NRA, NSRA and CPSA controlled media access on site. When an athlete was interviewed it was arranged on request in designated broadcast areas. Accreditation and Uniform Distribution As a result of Bisley’s remote location the venue did not have access to the normal services provided by the MAUC. The service provided to the client groups, ensured workforce, technical officials and athletes were uniformed and accredited in a timely and organised manner and at a convenient location. Venue Operations Centre M2002 agreed with the owner of the Artists Lodge to renovate the property to enable it to house the VOC for the period of the Games. These were extensive renovations including the installation of four new bedrooms for the use of staff and rewiring of the facility to adhere to appropriate health and safety standards.

Venue Owners/Stakeholders A new feature provided through Sport England was the Lord Roberts Centre and the Clay Range. New features paid for by M2002 included turfing at the Clay Range, the road at the back of Lord Roberts Centre, an upgrade to the Century Range toilets, trenches and cabling linking the VOC, Clay Range, Melville Range and Lord Roberts Centre. The two new buildings on site were suitably large enough to house all of M2002’s requirements. At the Melville and open ranges of Century and Stickledown it was necessary to provide structures for athlete and technical officials’ rest areas as well as portable toilets. In some instances toilets were renovated to bring them up to an acceptable standard instead of re-building new structures.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 131 VOLUME 2 The Competition Men: 50m Rifle 3 Positions, 50m Rifle Prone, 10m Air Rifle, 50m Pistol, 25m Rapid Fire Pistol, 10m Air Pistol, Clay Target – Olympic Trap, Skeet, Double Trap; 25m Centre Fire Pistol, 25m Standard Pistol. Women: 50m Rifle 3 Positions, 50m Rifle Prone, 10m Air Rifle, 25m Pistol, 10m Air Pistol, Clay Target – Olympic Trap, Skeet and Double Trap Men and Women: Open Full Bore Rifle (Queen’s Prize Competition) Based on spectator numbers collected after the Games, Day 1 proved to be the most successful day of the Games. Attendance numbers were as follows.

Date Spectators 27 July 650 28 July 900 29 July 300 30 July 400 31 July 200 1 August 1,200 2 August 600 3 August 600

The Team The break down of staff at Bisley site can be seen in the chart. The venue job specific training was conducted over one weekend along with uniform distribution National Shooting and accreditation for Crew plus two additional afternoon sessions. Being remote from Centre, Bisley Staffing Manchester, key FAs provided staff to conduct job specific training. Uniforms and Accreditation also provided staff to ensure adequate training and a professional service was provided to those volunteers who attended. Job specific training was also organised by each FA outside of this weekend using the VOC at Bisley. The Venue Crew Manager also held the post of Venue Accreditation Manager and was responsible for uniform distribution. The combination of these roles made the early operational stages busy. Volunteer staff were of a high quality and each FA used motivational techniques to keep their volunteers buoyant. The biggest risk was volunteer attrition, however many initiatives were provided to enable volunteers to learn new roles and keep their interest elevated. Volunteers (213) Contractors (123) Paid Staff (25) Key Lessons and Recommendations Obtaining a large amount of volunteers at a venue remote to Manchester was a challenge. The general public had the perception that the Commonwealth Games was only being staged in Manchester and in the early stages, M2002 resources were concentrated on the Greater Manchester area. Volunteers should have been recruited earlier at Bisley to obtain the required quota of workforce numbers. Shooting results systems are complicated and need early identification by suitably qualified IT professionals of the technical complexities involved – especially in relation to linking the information to Broadcast. Early co-operation between event organisers and relevant shooting associations has to take priority in the planning stages.

132 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 D18 Training Venues

Overview There were 17 stand alone training venues located around the Greater Manchester area. These facilities were separate and additional facilities to the competition venues. Details of these facilities and the management set up are set out in the table included in the appendix to this volume.

The Venues All venues were existing purpose built facilities. Some were local authority owned and some were private purpose built club facilities which were staffed by club members at Games time. Three facilities were private education facilities. All venues were fit for purpose and ideal for the sport they were intended for at Games time. There were many complimentary remarks made about the facilities and the staff provided. The transportation of athletes and coaches to training venues ran very smoothly. The stand alone training venues were initially closed venues to the media/broadcasters, however, this policy was adapted to accommodate media personnel at training venues.

The Team The core team in preparing the training venues consisted of: Senior Sport Manager, Training Venues Venues Manager, Training Venue (sourcing the facilities) Logistics Manager, Training Venues and non Competition Venues Catering Manager, Training Venues and non Competition Venues The team received support from Logistics, Catering and Transport which was second to none. In circulating around the venues together prior to the Games to plan and prepare the venue readiness, and then separately at Games time, this ensured the volunteers had a constant support mechanism and the team understood elements of the other FA responsibilities. Each venue had a Volunteer Training Venue Supervisor who was responsible for several Training Venue Assistants. All the Training Venue Supervisors did an outstanding job and this was reflected in the positive feedback received from athletes and the venue staff. Volunteers attended a familiarisation and training session. They were also provided with an operations manual containing useful information on their roles. The FA managers from Sport, Logistics and Catering provided ongoing support throughout Games time. The Venue department sourced the venues, the Training Venue Co-ordinator and individual Competition Managers then dealt with the responsibility for staffing and operating the facilities. Some of the venues did not have a constant on-site managerial support presence. A recommendation for future OCs is to ensure all training venues have this in place for the Games period. Consideration should also be given to having a paid manager on site. This worked well at Boggart Hole Clough where the Park Manager was sited adjacent to the track and on hand throughout all training venue opening hours. The Senior Sport Manager, along with the Logistics and Catering Manager visited these venues on several occasions together, both prior to and during training operations to establish equipment requirements, storage facilities, delivery dates, operational requirements and to provide support to the volunteers during Games time.

Key Lessons and Recommendations Each site requires a constant on-site venue management support staff and security to ensure consistent operational delivery. Ensure all training venues are adequately branded with Look materials and signage. Ensure adequate medical cover is available on-site. Be aware that training venue operations began 10 days prior to Games time and supporting functions need to be operational by that time.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 133 VOLUME 2 D19 Venue Tours

Overview Early in 2000, following a gradual build up of requests from various sources to visit a range of emerging Commonwealth Games facilities, a Venue Tours Manager was appointed and assigned to the former Sports and Venues division. Later that year the Venue Tours function was assigned to the Venues division and expanded to include one Administrative Assistant. With dedicated staff, it was possible to adopt a coordinated and professional approach to venue visits satisfying the needs of client groups (both internal and external). This also enabled M2002 to build good relations with venue managers, contractors and coach hire companies. To deal with the number of requests, the team was further expanded to include volunteer guides who were trained to assist with venue tours. The primary function of Venue Tours was to familiarise paid staff with the vast network of venues. The Venue Tour function was also an important element of the staff induction process led by HR and allowed all new staff the opportunity to visit a Games venue. Quite a high percentage of staff were not familiar with the city and surrounding area therefore this service was critical to the successful integration of staff into the organisation. To complement the work of the Venue Tours team a Visitor Centre was established at Sportcity to facilitate the growing number of requests to visit the site from the public. The opportunity for people to tour various venues prior to the Games greatly assisted the process of building momentum and excitement as the Games drew closer. They were a clear and tangible demonstration of the venue delivery process and overall progress. They also provided a brief insight into how each venue would operate in the context of the wider Games picture. Providing a taste of what was to come further encouraged people to purchase tickets to Games events.

Administration The following elements were developed to support the service: A programme of tours Guidelines for M2002 staff Venue information packs Booking forms (internal/ external/ volunteers) For tour management purposes requests were assigned to one of the three categories listed below (with examples): VIPs (e.g. HRH The Earl of Wessex). Sponsors, Partners, key agencies and contractors including GMP to assess security arrangements, risk assessment visits for insurance purposes. Other visitors (M2002 staff; community groups; schools).

Tour Groups Between January 2000 and July 2002, almost 850 group tours were organised for the following client groups: Media (local, national, international) World Broadcasters NW Tourist Board, Tour Operators Sponsors and Partners Sport England, UK Athletics, UK Sport Commonwealth Games Associations Government Ministers and Officers Greater Manchester Police and Metropolitan Police High Commissioners Greater Manchester Ambulance Service and St John’s Ambulance Greater Manchester County Fire Service Greater Manchester Passenger Transport Authority

134 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Local Authorities and NACRO Schools, colleges, universities and Pre-Volunteer groups Manchester City Football Club TV production companies M2002 Staff

Top Five Venues (based on the number of tours conducted)

500

400

300

200 Number of Tours

100

0 City of Manchester Stadium Manchester Aquatics Centre National Cycling Centre G-Mex International Conference Centre

Legacy From the level of interest generated by the tours the MCC Legacy department have committed to continuing the work of the Venue Tours in Sportcity. They will be based on the concourse of the Stadium to conduct tours of the area. The Commonwealth Games facilities will continue to be profiled as some of the key tourist attractions of the city.

Key Lessons and Recommendations Ensure there are sufficient venue guides to fully satisfy the demand for visits and that they are sufficiently briefed and trained. The demand for venue tours/visits was so high the respective venues were sometimes unable to accommodate the number of visits requested. This was due to the sheer volume of visitors and the fact that the venues were in different phases of operation and had their own programmes to fulfil. Building up a good relationship with external transportation companies proved invaluable, especially when dealing with late VIP requests. A Venue Tours/Visitors function should be established at least 18 months prior to Games delivery to meet the demands for venue tours. The team should contain its own internally trained venue guides, in addition to internally trained volunteer guides.

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 135 VOLUME 2

Section E Appendices

E1 Full Competition Schedule E2 Restricted or Prohibited Items and Actions E3 Training Venues – Facilities and Management Support E1 Full Competition Schedule

Aquatics Day Date Sport Session Time Event Time Event 0 Thu 25 July Diving 11:00 – 13:00 11:00 Women’s 1m Springboard Preliminaries 11:00 – 13:00 11:59 Men’s 1m Springboard Preliminaries 14:00 – 17:45 14:00 Women’s 1m Springboard Semi Finals 14:00 – 17:45 14:35 Men’s 1m Springboard Semi Finals 14:00 – 17:45 16:35 Women’s 1m Springboard Final 14:00 – 17:45 17:10 Men’s 1m Springboard Final 1 Fri 26 July Synchro 09:30 – 10:15 9:30 Women’s Solo Technical Competition

Diving 12:30 – 14:30 12:30 Men’s 3m Springboard Preliminaries 12:30 – 14:30 13:44 Women’s 10m Highboard Preliminaries

Synchro 16:30 – 17:40 16:30 Women’s Solo Free Competition 16:30 – 17:40 17:24 Women’s Solo VICTORY CEREMONY – INDIVIDUAL

Diving 19:30 – 22:30 19:30 Women’s 1m Springboard VICTORY CEREMONY – INDIVIDUAL 19:30 – 22:30 19:40 Men’s 3m Springboard Final 19:30 – 22:30 21:12 Women’s 10m Highboard Final 19:30 – 22:30 22:12 Men’s 1m Springboard VICTORY CEREMONY – INDIVIDUAL 19:30 – 22:30 22:19 Women’s 10m Highboard VICTORY CEREMONY – INDIVIDUAL 19:30 – 22:30 22:26 Men’s 3m Springboard VICTORY CEREMONY – INDIVIDUAL 2 Sat 27 July Synchro 09:30 – 10:00 9:30 Women’s Duets Technical Competition

Diving 12:30 – 14:45 12:30 Women’s 3m Springboard Preliminaries 12:30 – 14:45 13:52 Men’s 10m Highboard Preliminaries

Synchro 16:30 – 17:15 16:30 Women’s Duets Free Competition 16:30 – 17:15 17:04 Women’s Duets VICTORY CEREMONY – INDIVIDUAL

Diving 19:30 – 22:15 19:30 Women’s 3m Springboard Final 19:30 – 22:15 20:50 Men’s 10m Highboard Final 19:30 – 22:15 21:50 Women’s 3m Springboard VICTORY CEREMONY – INDIVIDUAL 19:30 – 22:15 21:57 Men’s 10m Highboard VICTORY CEREMONY – INDIVIDUAL 5Tue 30 July Swimming 10:00 – 11:45 10:01 Women’s 200m Freestyle Heat 1 10:00 – 11:45 10:05 Women’s 200m Freestyle Heat 2 10:00 – 11:45 10:09 Women’s 200m Freestyle Heat 3 10:00 – 11:45 10:14 Men’s 50m Backstroke Heat 1 10:00 – 11:45 10:17 Men’s 50m Backstroke Heat 2 10:00 – 11:45 10:19 Men’s 50m Backstroke Heat 3 10:00 – 11:45 10:21 Men’s 50m Backstroke Heat 4 10:00 – 11:45 10:23 Men’s 50m Backstroke Heat 5 10:00 – 11:45 10:26 Women’s 50m Butterfly Heat 1 10:00 – 11:45 10:28 Women’s 50m Butterfly Heat 2 10:00 – 11:45 10:30 Women’s 50m Butterfly Heat 3 10:00 – 11:45 10:32 Women’s 50m Butterfly Heat 4 10:00 – 11:45 10:36 Men’s 400m Freestyle Heat 1 10:00 – 11:45 10:42 Men’s 400m Freestyle Heat 2 10:00 – 11:45 10:48 Men’s 400m Freestyle Heat 3 10:00 – 11:45 10:56 Women’s 200m Individual Medley Heat 1 10:00 – 11:45 11:00 Women’s 200m Individual Medley Heat 2 10:00 – 11:45 11:11 Men’s 200m Butterfly Heat 1 10:00 – 11:45 11:15 Men’s 200m Butterfly Heat 2 10:00 – 11:45 11:19 Men’s 200m Butterfly Heat 3 10:00 – 11:45 11:24 Women’s 50m Breaststroke Heat 1 10:00 – 11:45 11:26 Women’s 50m Breaststroke Heat 2 10:00 – 11:45 11:29 Women’s 50m Breaststroke Heat 3 10:00 – 11:45 11:33 Men’s 4x100m Freestyle Heat 1 10:00 – 11:45 11:38 Men’s 4x100m Freestyle Heat 2 19:00 – 20:50 19:00 Women’s 200m Freestyle Final 19:00 – 20:50 19:07 Men’s 50m Backstroke Semi Final 1 19:00 – 20:50 19:13 Men’s 50m Backstroke Semi Final 2 19:00 – 20:50 19:17 Women’s 200m Freestyle VICTORY CEREMONY – INDIVIDUAL 19:00 – 20:50 19:26 Women’s 50m Butterfly Semi Final 1 19:00 – 20:50 19:32 Women’s 50m Butterfly Semi Final 2 19:00 – 20:50 19:36 Men’s 400m Freestyle Final 19:00 – 20:50 19:48 Women’s 200m Individual Medley Final 19:00 – 20:50 19:53 Men’s 400m Freestyle VICTORY CEREMONY – INDIVIDUAL 19:00 – 20:50 20:03 Men’s 200m Butterfly Final

138 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Day Date Sport Session Time Event Time Event 19:00 – 20:50 20:08 Women’s 200m Individual Medley VICTORY CEREMONY – INDIVIDUAL 19:00 – 20:50 20:17 Women’s 50m Breaststroke Semi Final 1 19:00 – 20:50 20:23 Women’s 50m Breaststroke Semi Final 2 19:00 – 20:50 20:27 Men’s 200m Butterfly VICTORY CEREMONY – INDIVIDUAL 19:00 – 20:50 20:36 Men’s 4x100m Freestyle Final 19:00 – 20:50 20:43 Men’s 4x100m Freestyle VICTORY CEREMONY – RELAY 6Wed 31 July Swimming 10:00 – 11:50 10:00 Men’s 50m Butterfly Heat 1 10:00 – 11:50 10:03 Men’s 50m Butterfly Heat 2 10:00 – 11:50 10:06 Men’s 50m Butterfly Heat 3 10:00 – 11:50 10:09 Men’s 50m Butterfly Heat 4 10:00 – 11:50 10:12 Men’s 50m Butterfly Heat 5 10:00 – 11:50 10:15 Men’s 50m Butterfly Heat 6 10:00 – 11:50 10:20 Women’s 100m Backstroke Heat 1 10:00 – 11:50 10:24 Women’s 100m Backstroke Heat 2 10:00 – 11:50 10:28 Women’s 100m Backstroke Heat 3 10:00 – 11:50 10:34 Men’s 100m Breaststroke Heat 1 10:00 – 11:50 10:37 Men’s 100m Breaststroke Heat 2 10:00 – 11:50 10:41 Men’s 100m Breaststroke Heat 3 10:00 – 11:50 10:45 Men’s 100m Breaststroke Heat 4 10:00 – 11:50 10:52 Women’s 50m Multi Disability Freestyle Heat 1 10:00 – 11:50 10:57 Women’s 50m Multi Disability Freestyle Heat 2 10:00 – 11:50 11:03 Women’s 50m Multi Disability Freestyle Heat 3 10:00 – 11:50 11:09 Women’s 100m Freestyle Heat 1 10:00 – 11:50 11:13 Women’s 100m Freestyle Heat 2 10:00 – 11:50 11:16 Women’s 100m Freestyle Heat 3 10:00 – 11:50 11:20 Women’s 100m Freestyle Heat 4 10:00 – 11:50 11:23 Women’s 100m Freestyle Heat 5 10:00 – 11:50 11:30 Men’s 200m Freestyle Heat 1 10:00 – 11:50 11:35 Men’s 200m Freestyle Heat 2 10:00 – 11:50 11:39 Men’s 200m Freestyle Heat 3 19:00 – 21:00 19:00 Women’s 50m Butterfly Final 19:00 – 21:00 19:06 Men’s 50m Backstroke Final 19:00 – 21:00 19:09 Women’s 50m Butterfly VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:00 19:19 Women’s 50m Breaststroke Final 19:00 – 21:00 19:23 Men’s 50m Backstroke VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:00 19:32 Men’s 50m Butterfly Semi Final 1 19:00 – 21:00 19:38 Men’s 50m Butterfly Semi Final 2 19:00 – 21:00 19:41 Women’s 50m Breaststroke VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:00 19:51 Women’s 50m Multi Disability Freestyle Final 19:00 – 21:00 19:58 Men’s 100m Breaststroke Semi Final 1 19:00 – 21:00 20:05 Men’s 100m Breaststroke Semi Final 2 19:00 – 21:00 20:09 Women’s 50m Multi Disability Freestyle VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:00 20:18 Women’s 100m Freestyle Semi Final 1 19:00 – 21:00 20:25 Women’s 100m Freestyle Semi Final 2 19:00 – 21:00 20:31 Men’s 200m Freestyle Final 19:00 – 21:00 20:39 Women’s 100m Backstroke Semi Final 1 19:00 – 21:00 20:45 Women’s 100m Backstroke Semi Final 2 19:00 – 21:00 20:49 Men’s 200m Freestyle VICTORY CEREMONY – INDIVIDUAL 7 Thu 01 August Swimming 10:00 – 11:40 10:00 Women’s 800m Freestyle Heat 1 10:00 – 11:40 10:13 Women’s 800m Freestyle Heat 2 10:00 – 11:40 10:28 Men’s 100m Freestyle Heat 1 10:00 – 11:40 10:31 Men’s 100m Freestyle Heat 2 10:00 – 11:40 10:35 Men’s 100m Freestyle Heat 3 10:00 – 11:40 10:38 Men’s 100m Freestyle Heat 4 10:00 – 11:40 10:42 Men’s 100m Freestyle Heat 5 10:00 – 11:40 10:47 Women’s 100m Butterfly Heat 1 10:00 – 11:40 10:51 Women’s 100m Butterfly Heat 2 10:00 – 11:40 10:55 Women’s 100m Butterfly Heat 3 10:00 – 11:40 11:00 Men’s 200m Backstroke Heat 1 10:00 – 11:40 11:05 Men’s 200m Backstroke Heat 2 10:00 – 11:40 11:10 Men’s 200m Backstroke Heat 3 10:00 – 11:40 11:17 Women’s 200m Breaststroke Heat 1 10:00 – 11:40 11:22 Women’s 200m Breaststroke Heat 2 10:00 – 11:40 11:29 Men’s 50m Multi Disability Freestyle Heat 1 10:00 – 11:40 11:35 Men’s 50m Multi Disability Freestyle Heat 2 19:00 – 21:20 19:00 Men’s 200m Backstroke Final 19:00 – 21:20 19:06 Women’s 100m Freestyle Final 19:00 – 21:00 19:09 Men’s 200m Backstroke VICTORY CEREMONY – INDIVIDUAL

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 139 VOLUME 2 Day Date Sport Session Time Event Time Event 19:00 – 21:20 19:18 Men’s 100m Freestyle Semi Final 1 19:00 – 21:20 19:21 Men’s 100m Freestyle Semi Final 2 19:00 – 21:00 19:24 Women’s 100m Freestyle VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:20 19:30 Women’s 100m Butterfly Semi Final 1 19:00 – 21:20 19:33 Women’s 100m Butterfly Semi Final 2 19:00 – 21:20 19:36 Men’s 50m Multi Disability Freestyle Final 19:00 – 21:20 19:42 Women’s 200m Breaststroke Final 19:00 – 21:00 19:47 Men’s 50m Multi Disability Freestyle VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:20 19:56 Men’s 50m Butterfly Final 19:00 – 21:00 19:58 Women’s 200m Breaststroke VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:20 20:08 Women’s 100m Backstroke Final 19:00 – 21:00 20:11 Men’s 50m Butterfly VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:20 20:20 Men’s 100m Breaststroke Final 19:00 – 21:00 20:23 Women’s 100m Backstroke VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:20 20:32 Women’s 4x200m Freestyle Final 19:00 – 21:00 20:43 Men’s 100m Breaststroke VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:20 20:52 Men’s 4x200m Freestyle Final 19:00 – 21:20 21:02 Women’s 4x200m Freestyle VICTORY CEREMONY – RELAY 19:00 – 21:20 21:09 Men’s 4x200m Freestyle VICTORY CEREMONY – RELAY 8 Fri 02 August Swimming 10:00 – 12:05 10:00 Men’s 50m Breaststroke Heat 1 10:00 – 12:05 10:03 Men’s 50m Breaststroke Heat 2 10:00 – 12:05 10:06 Men’s 50m Breaststroke Heat 3 10:00 – 12:05 10:11 Women’s 50m Backstroke Heat 1 10:00 – 12:05 10:14 Women’s 50m Backstroke Heat 2 10:00 – 12:05 10:18 Women’s 50m Backstroke Heat 3 10:00 – 12:05 10:21 Women’s 50m Backstroke Heat 4 10:00 – 12:05 10:26 Men’s 100m Butterfly Heat 1 10:00 – 12:05 10:30 Men’s 100m Butterfly Heat 2 10:00 – 12:05 10:33 Men’s 100m Butterfly Heat 3 10:00 – 12:05 10:37 Men’s 100m Butterfly Heat 4 10:00 – 12:05 10:40 Men’s 100m Butterfly Heat 5 10:00 – 12:05 10:46 Women’s 100m Breaststroke Heat 1 10:00 – 12:05 10:49 Women’s 100m Breaststroke Heat 2 10:00 – 12:05 10:53 Women’s 100m Breaststroke Heat 3 10:00 – 12:05 10:59 Women’s 100m Multi Disability Freestyle Heat 1 10:00 – 12:05 11:07 Women’s 100m Multi Disability Freestyle Heat 2 10:00 – 12:05 11:16 Men’s 100m Backstroke Heat 1 10:00 – 12:05 11:20 Men’s 100m Backstroke Heat 2 10:00 – 12:05 11:23 Men’s 100m Backstroke Heat 3 10:00 – 12:05 11:27 Men’s 100m Backstroke Heat 4 10:00 – 12:05 11:32 Women’s 50m Freestyle Heat 1 10:00 – 12:05 11:35 Women’s 50m Freestyle Heat 2 10:00 – 12:05 11:38 Women’s 50m Freestyle Heat 3 10:00 – 12:05 11:41 Women’s 50m Freestyle Heat 4 10:00 – 12:05 11:44 Women’s 50m Freestyle Heat 5 10:00 – 12:05 11:49 Men’s 400m Individual Medley Heat 1 10:00 – 12:05 11:57 Men’s 400m Individual Medley Heat 2 19:00 – 21:00 19:00 Women’s 100m Butterfly Final 19:00 – 21:00 19:06 Men’s 50m Breaststroke Semi Final 1 19:00 – 21:00 19:09 Men’s 50m Breaststroke Semi Final 2 19:00 – 21:00 19:13 Women’s 100m Butterfly VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:00 19:19 Women’s 50m Backstroke Semi Final 1 19:00 – 21:00 19:22 Women’s 50m Backstroke Semi Final 2 19:00 – 21:00 19:25 Men’s 100m Freestyle Final 19:00 – 21:00 19:31 Women’s 100m Breaststroke Semi Final 1 19:00 – 21:00 19:35 Women’s 100m Breaststroke Semi Final 2 19:00 – 21:00 19:39 Men’s 100m Freestyle VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:00 19:46 Men’s 100m Backstroke Semi Final 1 19:00 – 21:00 19:50 Men’s 100m Backstroke Semi Final 2 19:00 – 21:00 19:53 Women’s 50m Freestyle Semi Final 1 19:00 – 21:00 19:56 Women’s 50m Freestyle Semi Final 2 19:00 – 21:00 19:59 Men’s 100m Butterfly Semi Final 1 19:00 – 21:00 20:02 Men’s 100m Butterfly Semi Final 2 19:00 – 21:00 20:06 Women’s 100m Multi Disability Freestyle Final 19:00 – 21:00 20:15 Men’s 400m Individual Medley Final 19:00 – 21:00 20:23 Women’s 100m Multi Disability Freestyle VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:00 20:32 Women’s 800m Freestyle Final 19:00 – 21:00 20:44 Men’s 400m Individual Medley VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:00 20:51 Women’s 800m Freestyle VICTORY CEREMONY – INDIVIDUAL

140 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Day Date Sport Session Time Event Time Event 9 Sat 03 August Swimming 10:00 – 12:10 10:00 Men’s 50m Freestyle Heat 1 10:00 – 12:10 10:03 Men’s 50m Freestyle Heat 2 10:00 – 12:10 10:06 Men’s 50m Freestyle Heat 3 10:00 – 12:10 10:09 Men’s 50m Freestyle Heat 4 10:00 – 12:10 10:12 Men’s 50m Freestyle Heat 5 10:00 – 12:10 10:15 Men’s 50m Freestyle Heat 6 10:00 – 12:10 10:18 Men’s 50m Freestyle Heat 7 10:00 – 12:10 10:23 Women’s 200m Backstroke Heat 1 10:00 – 12:10 10:28 Women’s 200m Backstroke Heat 2 10:00 – 12:10 10:33 Women’s 200m Backstroke Heat 3 10:00 – 12:10 10:40 Men’s 100m Multi Disability Freestyle Heat 1 10:00 – 12:10 10:47 Men’s 100m Multi Disability Freestyle Heat 2 10:00 – 12:10 10:57 Men’s 1500m Freestyle Heat 1 10:00 – 12:10 11:16 Men’s 1500m Freestyle Heat 2 10:00 – 12:10 11:38 Women’s 400m Freestyle Heat 1 10:00 – 12:10 11:45 Women’s 400m Freestyle Heat 2 10:00 – 12:10 11:55 Men’s 200m Individual Medley Heat 1 10:00 – 12:10 12:00 Men’s 200m Individual Medley Heat 2 10:00 – 12:10 12:05 Men’s 200m Individual Medley Heat 3 19:00 – 21:30 19:00 Men’s 100m Butterfly Final 19:00 – 21:30 19:04 Women’s 50m Freestyle Final 19:00 – 21:30 19:07 Men’s 100m Butterfly VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:30 19:16 Men’s 50m Breaststroke Final 19:00 – 21:30 19:19 Women’s 50m Freestyle VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:30 19:27 Women’s 200m Backstroke Final 19:00 – 21:30 19:31 Men’s 50m Breaststroke VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:30 19:41 Men’s 50m Freestyle Semi Final 1 19:00 – 21:30 19:43 Men’s 50m Freestyle Semi Final 2 19:00 – 21:30 19:46 Women’s 200m Backstroke VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:30 19:53 Women’s 100m Breaststroke Final 19:00 – 21:30 19:58 Men’s 100m Backstroke Final 19:00 – 21:30 20:03 Women’s 100m Breaststroke VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:30 20:10 Women’s 400m Freestyle Final 19:00 – 21:30 20:17 Men’s 100m Backstroke VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:30 20:25 Men’s 100m Multi Disability Freestyle Final 19:00 – 21:30 20:32 Women’s 400m Freestyle VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:30 20:40 Women’s 50m Backstroke Final 19:00 – 21:30 20:43 Men’s 100m Multi Disability Freestyle VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:30 20:52 Men’s 200m Individual Medley Final 19:00 – 21:30 20:56 Women’s 50m Backstroke VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:30 21:05 Women’s 4x100m Freestyle Final 19:00 – 21:30 21:12 Men’s 200m Individual Medley VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:30 21:18 Women’s 4x100m Freestyle VICTORY CEREMONY – RELAY 10 Sun 04 August Swimming 10:00 – 11:05 10:00 Women’s 200m Butterfly Heat 1 10:00 – 11:05 10:05 Women’s 200m Butterfly Heat 2 10:00 – 11:05 10:13 Men’s 200m Breaststroke Heat 1 10:00 – 11:05 10:18 Men’s 200m Breaststroke Heat 2 10:00 – 11:05 10:25 Men’s 200m Breaststroke Heat 3 10:00 – 11:05 10:33 Women’s 400m Individual Medley Heat 1 10:00 – 11:05 10:41 Women’s 400m Individual Medley Heat 2 10:00 – 11:05 10:54 Men’s 4x100m Medley Heat 1 10:00 – 11:05 11:01 Men’s 4x100m Medley Heat 2 17:30 – 19:30 17:30 Men’s 50m Freestyle Final 17:30 – 19:30 17:35 Women’s 200m Butterfly Final 17:30 – 19:30 17:41 Men’s 50m Freestyle VICTORY CEREMONY – INDIVIDUAL 17:30 – 19:30 17:50 Men’s 200m Breaststroke Final 17:30 – 19:30 17:56 Women’s 200m Butterfly VICTORY CEREMONY – INDIVIDUAL 17:30 – 19:30 18:05 Women’s 400m Individual Medley Final 17:30 – 19:30 18:13 Men’s 200m Breaststroke VICTORY CEREMONY – INDIVIDUAL 17:30 – 19:30 18:23 Men’s 1500m Freestyle Final 17:30 – 19:30 18:43 Women’s 400m Individual Medley VICTORY CEREMONY – INDIVIDUAL 17:30 – 19:30 18:51 Women’s 4x100m Medley Final 17:30 – 19:30 18:59 Men’s 1500m Freestyle VICTORY CEREMONY – INDIVIDUAL 17:30 – 19:30 19:08 Men’s 4x100m Medley Final 17:30 – 19:30 19:16 Women’s 4x100m Medley VICTORY CEREMONY – RELAY 17:30 – 19:30 19:23 Men’s 4x100m Medley VICTORY CEREMONY – RELAY

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 141 VOLUME 2 Athletics Day Date Sport Session Time Event Time Event 1 Fri 26 July Track & Field 12:00 – 16:00 12:00 Women’s Hammer Throw Qualifying – 1 Pool 12:00 – 16:00 12:04 Women’s Heptathlon 100m Hurdles – Heat 1 12:00 – 16:00 12:12 Women’s Heptathlon 100m Hurdles – Heat 2 12:00 – 15:20 12:22 Men’s 100m Round 1 (Heat 1) 12:00 – 15:20 12:30 Men’s 100m Round 1 (Heat 2) 12:00 – 15:20 12:38 Men’s 100m Round 1 (Heat 3) 12:00 – 15:20 12:46 Men’s 100m Round 1 (Heat 4) 12:00 – 15:20 12:54 Men’s 100m Round 1 (Heat 5) 12:00 – 15:20 13:02 Men’s 100m Round 1 (Heat 6) 12:00 – 15:20 13:10 Men’s 100m Round 1 (Heat 7) 12:00 – 15:20 13:15 Women’s Heptathlon High Jump 12:00 – 15:20 13:18 Men’s 100m Round 1 (Heat 8) 12:00 – 15:20 13:26 Men’s 400m Round 1 (Heat 1) 12:00 – 15:20 13:34 Men’s 400m Round 1 (Heat 2) 12:00 – 15:20 13:42 Men’s 400m Round 1 (Heat 3) 12:00 – 15:20 13:50 Men’s 400m Round 1 (Heat 4) 12:00 – 15:20 13:58 Men’s 400m Round 1 (Heat 5) 12:00 – 15:20 14:05 Men’s Discus Throw Qualifying – 1 Pool 12:00 – 15:20 14:07 Men’s 400m Round 1 (Heat 6) 12:00 – 15:20 14:15 Men’s 400m Round 1 (Heat 7) 12:00 – 15:20 14:23 Women’s 100m Round 1 (Heat 1) 12:00 – 15:20 14:31 Women’s 100m Round 1 (Heat 2) 12:00 – 15:20 14:39 Women’s 100m Round 1 (Heat 3) 12:00 – 15:20 14:47 Women’s 100m Round 1 (Heat 4) 18:30 – 21:30 18:30 Women’s Heptathlon Shot Put – 1 Pool 18:30 – 21:30 18:35 Men’s 100m Round 2 (Heat 1) 18:30 – 21:30 18:43 Men’s 100m Round 2 (Heat 2) 18:30 – 21:30 18:51 Men’s 100m Round 2 (Heat 3) 18:30 – 21:30 18:59 Men’s 100m Round 2 (Heat 4) 18:30 – 21:30 19:10 Women’s Hammer Throw Final 18:30 – 21:30 19:12 Men’s 400m Round 2 (Heat 1) 18:30 – 21:30 19:19 Men’s 400m Round 2 (Heat 2) 18:30 – 21:30 19:26 Men’s 400m Round 2 (Heat 3) 18:30 – 21:30 19:34 Men’s 400m Round 2 (Heat 4) 18:30 – 21:30 19:45 Women’s 400m Round 1 (Heat 1) 18:30 – 21:30 19:50 Men’s Triple Jump Qualifying – 1 Pool 18:30 – 21:30 19:53 Women’s 400m Round 1 (Heat 2) 18:30 – 21:30 20:01 Women’s 400m Round 1 (Heat 3) 18:30 – 21:30 20:09 Women’s 400m Round 1 (Heat 4) 18:30 – 21:30 20:18 Women’s 400m Round 1 (Heat 5) 18:30 – 21:30 20:26 Women’s 400m Round 1 (Heat 6) 18:30 – 21:30 20:35 Men’s 10000m Final 18:30 – 21:30 21:10 Women’s Hammer Throw VICTORY CEREMONY – INDIVIDUAL 18:30 – 21:30 21:18 Women’s Heptathlon 200m – Heat 1 18:30 – 21:30 21:26 Women’s Heptathlon 200m – Heat 2 2 Sat 27 July Track & Field 10:30 – 14:00 10:30 Men’s Decathlon 100m – Heat 1 10:30 – 14:00 10:35 Women’s Heptathlon Long Jump – 1 Pool 10:30 – 14:00 10:38 Men’s Decathlon 100m – Heat 2 10:30 – 14:00 10:45 Women’s Shot Put Qualifying – Pool A 10:30 – 14:00 10:48 Women’s Shot Put Qualifying – Pool B 10:30 – 14:00 10:54 Women’s 400m Hurdles Semi Final 1 10:30 – 14:00 11:02 Women’s 400m Hurdles Semi Final 2 10:30 – 14:00 11:10 Men’s 800m Round 1 (Heat 1) 10:30 – 14:00 11:18 Men’s 800m Round 1 (Heat 2) 10:30 – 14:00 11:26 Men’s 800m Round 1 (Heat 3) 10:30 – 14:00 11:34 Men’s 800m Round 1 (Heat 4) 10:30 – 14:00 11:42 Women’s 400m Round 2 (Heat 1) 10:30 – 14:00 11:50 Men’s Decathlon Long Jump – 1 Pool 10:30 – 14:00 11:53 Women’s 400m Round 2 (Heat 2) 10:30 – 14:00 12:01 Women’s 400m Round 2 (Heat 3) 10:30 – 14:00 12:09 Women’s 400m Round 2 (Heat 4) 10:30 – 14:00 12:17 Women’s 800m Round 1 (Heat 1) 10:30 – 14:00 12:25 Women’s 800m Round 1 (Heat 2) 10:30 – 14:00 12:33 Women’s 800m Round 1 (Heat 3) 10:30 – 14:00 12:41 Women’s 800m Round 1 (Heat 4) 10:30 – 14:00 12:49 Women’s 800m Round 1 (Heat 5) 10:30 – 14:00 13:20 Men’s Decathlon Shot Put – 1 Pool 18:00 – 21:35 18:00 Women’s Heptathlon Javelin – 1 Pool

142 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Day Date Sport Session Time Event Time Event 18:00 – 21:35 18:05 Men’s Decathlon High Jump 18:00 – 21:35 18:45 Women’s 100m Semi Final 1 18:00 – 21:35 18:55 Women’s 100m Semi Final 2 18:00 – 21:35 19:05 Men’s 100m Semi Final 1 18:00 – 21:35 19:15 Men’s 100m Semi Final 2 18:00 – 21:35 19:20 Men’s 10000m VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:35 19:29 Men’s 3000m Steeplechase Final 18:00 – 21:35 19:44 Women’s 400m Semi Final 1 18:00 – 21:35 19:54 Women’s 400m Semi Final 2 18:00 – 21:35 20:00 Men’s Discus Throw Final 18:00 – 21:35 20:04 Men’s 400m Semi Final 1 18:00 – 21:35 20:14 Men’s 400m Semi Final 2 18:00 – 21:35 20:25 Women’s 100m Final 18:00 – 21:35 20:35 Men’s 100m Final 18:00 – 21:35 20:43 Men’s 3000m Steeplechase VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:35 20:51 Women’s Heptathlon (Event Conclusion) 800m – Heat 1 18:00 – 21:35 20:59 Women’s Heptathlon (Event Conclusion) 800m – Heat 2 18:00 – 21:35 21:05 Women’s 100m VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:35 21:13 Men’s Decathlon 400m – Heat 1 18:00 – 21:35 21:17 Men’s 100m VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:35 21:25 Men’s Decathlon 400m – Heat 2 18:00 – 21:35 21:29 Women’s Heptathlon VICTORY CEREMONY – INDIVIDUAL 3 Sun 28 July Marathon 08:00 – 12:00 8:00 Women’s Marathon Final 08:00 – 12:00 8:50 Men’s Marathon Final

Track & Field 10:00 – 15:00 10:00 Men’s Decathlon 110m Hurdles – Heat 1 10:00 – 15:00 10:05 Women’s Pole Vault Qualifying – Pool A 10:00 – 15:00 10:08 Women’s Pole Vault Qualifying – Pool B 10:00 – 15:00 10:11 Men’s Decathlon 110m Hurdles – Heat 2 10:00 – 15:00 10:15 Women’s Long Jump Qualifying – Pool A 10:00 – 15:00 10:18 Women’s Long Jump Qualifying – Pool B 10:00 – 15:00 11:00 Men’s Decathlon Discus – 1 Pool 10:00 – 15:00 11:20 Men’s High Jump Qualifying – Pool A 10:00 – 15:00 11:23 Men’s High Jump Qualifying – Pool B 10:00 – 15:00 11:30 Men’s 400m Hurdles Semi Final 1 10:00 – 15:00 11:38 Men’s 400m Hurdles Semi Final 2 10:00 – 15:00 11:46 Men’s 400m Hurdles Semi Final 3 10:00 – 15:00 11:55 Men’s 200m Round 1 (Heat 1) 10:00 – 15:00 12:03 Men’s 200m Round 1 (Heat 2) 10:00 – 15:00 12:11 Men’s 200m Round 1 (Heat 3) 10:00 – 15:00 12:19 Men’s 200m Round 1 (Heat 4) 10:00 – 15:00 12:27 Men’s 200m Round 1 (Heat 5) 10:00 – 15:00 12:35 Men’s 200m Round 1 (Heat 6) 10:00 – 15:00 12:43 Men’s 200m Round 1 (Heat 7) 10:00 – 15:00 12:51 Men’s 200m Round 1 (Heat 8) 10:00 – 15:00 13:15 Men’s Decathlon Pole Vault – Pool A 10:00 – 15:00 13:18 Men’s Decathlon Pole Vault – Pool B

Walks 15:00 – 18:30 15:00 Women’s 20km Walk Final 15:00 – 18:30 15:20 Men’s 20km Walk Final 15:00 – 18:30 17:00 Women’s 20km Walk VICTORY CEREMONY – INDIVIDUAL 15:00 – 18:30 17:08 Men’s 20km Walk VICTORY CEREMONY – INDIVIDUAL

Marathon 18:00 – 21:50 18:00 Women’s Marathon VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:50 18:06 Men’s Marathon VICTORY CEREMONY – INDIVIDUAL

Track & Field 18:00 – 21:50 18:15 Men’s Decathlon Javelin – 1 Pool 18:00 – 21:50 18:20 Women’s 800m Semi Final 1 18:00 – 21:50 18:25 Women’s Shot Put Final 18:00 – 21:50 18:30 Women’s 800m Semi Final 2 18:00 – 21:50 18:35 Men’s Discus Throw VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:50 18:45 Men’s 800m Semi Final 1 18:00 – 21:50 18:52 Men’s 800m Semi Final 2 18:00 – 21:50 19:00 Women’s 200m Round 1 (Heat 1) 18:00 – 21:50 19:08 Women’s 200m Round 1 (Heat 2) 18:00 – 21:50 19:18 Women’s 200m Round 1 (Heat 3) 18:00 – 21:50 19:26 Women’s 200m Round 1 (Heat 4) 18:00 – 21:50 19:35 Women’s 400m Hurdles Final 18:00 – 21:50 19:43 Men’s Triple Jump Final

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 143 VOLUME 2 Day Date Sport Session Time Event Time Event 18:00 – 21:50 19:48 Men’s 200m Round 2 (Heat 1) 18:00 – 21:50 19:56 Men’s 200m Round 2 (Heat 2) 18:00 – 21:50 20:00 Men’s Hammer Throw Final 18:00 – 21:50 20:04 Men’s 200m Round 2 (Heat 3) 18:00 – 21:50 20:08 Women’s Shot Put VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:50 20:12 Men’s 200m Round 2 (Heat 4) 18:00 – 21:50 20:16 Women’s 400m Hurdles VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:50 20:25 Women’s 5000m Final 18:00 – 21:50 20:50 Women’s 400m Final 18:00 – 21:50 21:00 Men’s 400m Final 18:00 – 21:50 21:10 Men’s Decathlon (Event Conclusion) 1500m – 1 Pool 18:00 – 21:50 21:20 Women’s 400m VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:50 21:26 Women’s 5000m VICTORY CEREMONY – INDIVIDUAL 18:00 – 12:50 21:34 Men’s 400m VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:50 21:40 Men’s Decathlon VICTORY CEREMONY – INDIVIDUAL 4 Mon 29 July Track & Field 18:00 – 21:05 18:00 Women’s Long Jump Final 18:00 – 21:05 18:05 Men’s High Jump Final 18:00 – 21:05 18:10 Men’s 400m Hurdles Final 18:00 – 21:05 18:15 Men’s Triple Jump VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:05 18:22 Women’s 200m Semi Final 1 18:00 – 21:05 18:27 Women’s Pole Vault Final 18:00 – 21:05 18:30 Women’s 200m Semi Final 2 18:00 – 21:05 18:35 Women’s Javelin Throw Final 18:00 – 21:05 18:38 Men’s 400m Hurdles VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:05 18:47 Men’s 200m Semi Final 1 18:00 – 21:05 18:57 Men’s 200m Semi Final 2 18:00 – 21:05 19:01 Men’s Hammer Throw VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:05 19:10 Men’s 110m Hurdles Semi Final 1 18:00 – 21:05 19:20 Men’s 110m Hurdles Semi Final 2 18:00 – 21:05 19:30 Men’s 110m Hurdles Semi Final 3 18:00 – 21:05 19:40 Women’s 100m Hurdles Semi Final 1 18:00 – 21:05 19:50 Women’s 100m Hurdles Semi Final 2 18:00 – 21:05 19:55 Women’s Long Jump VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:05 20:04 Women’s 200m Final 18:00 – 21:05 20:14 Men’s 200m Final 18:00 – 21:05 20:24 Men’s 800m Final 18:00 – 21:05 20:30 Women’s Javelin Throw VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:05 20:39 Women’s 800m Final 18:00 – 21:05 20:45 Men’s High Jump VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:05 20:51 Women’s 200m VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:05 20:57 Men’s 200m VICTORY CEREMONY – INDIVIDUAL 5Tue 30 July Walks 10:00 – 16:00 10:00 Men’s 50km Walk Final 10:00 – 16:00 15:30 Men’s 50km Walk VICTORY CEREMONY – INDIVIDUAL

Track & Field 10:30 – 12:20 10:36 Men’s Long Jump Qualifying – Pool A 10:30 – 12:20 10:39 Men’s Long Jump Qualifying – Pool B 10:30 – 12:20 10:45 Men’s 100m Blind Round 1 (Heat 1) 10:30 – 12:20 10:53 Men’s 100m Blind Round 1 (Heat 2) 10:30 – 12:20 11:01 Men’s 100m Blind Round 1 (Heat 3) 10:30 – 12:20 11:05 Men’s Shot Put Qualifying – Pool A 10:30 – 12:20 11:07 Men’s Shot Put Qualifying – Pool B 10:30 – 12:20 11:10 Men’s 100m Blind Round 1 (Heat 4) 10:30 – 12:20 11:37 Men’s 4x100m Semi Final 1 10:30 – 12:20 11:46 Men’s 4x100m Semi Final 2 10:30 – 12:20 12:05 Women’s 800m (Wheelchair) Semi Final 1 10:30 – 12:20 12:15 Women’s 800m (Wheelchair) Semi Final 2 18:00 – 21:55 18:00 Men’s 800m VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:55 18:15 Men’s Pole Vault Final 18:00 – 21:55 18:20 Women’s 1500m Semi Final 1 18:00 – 21:55 18:30 Women’s 1500m Semi Final 2 18:00 – 21:55 18:35 Women’s Pole Vault VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:55 18:45 Men’s 1500m Semi Final 1 18:00 – 21:55 18:52 Women’s Discus Throw Final 18:00 – 21:55 18:55 Men’s 1500m Semi Final 2 18:00 – 21:55 19:04 Women’s High Jump Final 18:00 – 21:55 19:05 Women’s 800m VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:55 19:15 Men’s 100m Blind Semi Final 1 18:00 – 21:55 19:22 Men’s Long Jump Final 18:00 – 21:55 19:28 Men’s 100m Blind Semi Final 2

144 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Day Date Sport Session Time Event Time Event 18:00 – 21:55 19:38 Women’s 4x400m Semi Final 1 18:00 – 21:55 19:48 Women’s 4x400m Semi Final 2 18:00 – 21:55 20:00 Men’s 110m Hurdles Final 18:00 – 21:55 20:10 Men’s 4x400m Semi Final 1 18:00 – 21:55 20:20 Men’s 4x400m Semi Final 2 18:00 – 21:55 20:30 Men’s 4x400m Semi Final 3 18:00 – 21:55 20:40 Women’s 10000m Final 18:00 – 21:05 21:20 Men’s 110m Hurdles VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:55 21:28 Women’s Discus Throw VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:55 21:36 Men’s Long Jump VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:55 21:44 Women’s High Jump VICTORY CEREMONY – INDIVIDUAL 6Wed 31 July Track & Field 18:00 – 21:25 18:00 Women’s Triple Jump Final 18:00 – 21:25 18:03 Men’s Pole Vault VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:25 18:13 Women’s 100m Hurdles Final 18:00 – 21:25 18:18 Women’s 10000m VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:25 18:27 Men’s 5000m Final 18:00 – 21:25 18:47 Women’s 800m (Wheelchair) Final 18:00 – 21:25 18:52 Women’s 100m Hurdles VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:25 19:00 Women’s 1500m Final 18:00 – 21:25 19:08 Men’s Javelin Throw Final 18:00 – 21:25 19:12 Men’s Shot Put Final 18:00 – 21:25 19:16 Men’s 100m Blind Final 18:00 – 21:25 19:21 Women’s 800m (Wheelchair) VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:25 19:29 Women’s 4x100m Final 18:00 – 21:25 19:35 Women’s 1500m VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:25 19:41 Men’s 100m Blind VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:25 19:50 Men’s 4x100m Final 18:00 – 21:25 19:55 Men’s 5000m VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:25 20:01 Women’s Triple Jump VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:25 20:10 Men’s 1500m Final 18:00 – 21:25 20:18 Women’s 4x100m VICTORY CEREMONY – RELAY 18:00 – 21:25 20:23 Men’s 4x100m VICTORY CEREMONY – RELAY 18:00 – 21:25 20:33 Women’s 4x400m Final 18:00 – 21:25 20:40 Men’s 1500m VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:25 20:45 Men’s Shot Put VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:25 20:55 Men’s 4x400m Final 18:00 – 21:25 21:03 Men’s Javelin Throw VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:25 21:08 Women’s 4x400m VICTORY CEREMONY – RELAY 18:00 – 21:25 21:13 Men’s 4x400m VICTORY CEREMONY – RELAY

Badminton Day Date Sport Session Time Event Time Event 1 Fri 26 July Badminton 09:00 – 11:30 9:00 Mixed Team Group Stage 12:00 – 15:00 12:00 Mixed Team Group Stage 15:30 – 18:30 15:30 Mixed Team Group Stage 19:00 – 22:00 19:00 Mixed Team Group Stage 2 Sat 27 July Badminton 09:00 – 11:30 9:00 Mixed Team Group Stage 12:00 – 15:00 12:00 Mixed Team Group Stage 15:30 – 18:30 15:30 Mixed Team Group Stage 19:00 – 22:00 19:00 Mixed Team Group Stage 3 Sun 28 July Badminton 09:00 – 11:30 9:00 Mixed Team Group Stage 12:00 – 15:00 12:00 Mixed Team Group Stage 15:30 – 18:30 15:30 Mixed Team Group Stage 19:00 – 22:00 19:00 Mixed Team Group Stage 4 Mon 29 July Badminton 13:00 – 17:00 13:00 Mixed Team Semi Finals 19:00 – 22:00 19:00 Mixed Team Semi Finals 5Tue 30 July Badminton 19:00 – 22:00 19:00 Mixed Team Final 19:00 – 22:00 21:50 Mixed Team Event VICTORY CEREMONY – TEAM 6Wed 31 July Badminton 10:00 – 13:30 10:00 Men’s & Women’s Individual Events Rounds 1/2 14:00 – 17:30 14:00 Men’s & Women’s Individual Events Rounds 1/2 19:00 – 22:00 19:00 Men’s & Women’s Individual Events Rounds 1/2 7 Thu 01 August Badminton 10:00 – 13:30 10:00 Men’s & Women’s Individual Events Rounds 2/3 14:00 – 17:30 14:00 Men’s & Women’s Individual Events Rounds 2/3 19:00 – 22:00 19:00 Men’s & Women’s Individual Events Rounds 2/3 8 Fri 02 August Badminton 10:00 – 13:30 10:00 Men’s & Women’s Individual Events Quarter Finals 14:00 – 17:30 14:00 Men’s & Women’s Individual Events Quarter Finals 19:00 – 22:00 19:00 Men’s & Women’s Individual Events Quarter Finals 9 Sat 03 August Badminton 13:00 – 16:30 13:00 Men’s & Women’s Individual Events Semi Finals 19:00 – 22:30 19:00 Men’s & Women’s Individual Events Semi Finals

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 145 VOLUME 2 Day Date Sport Session Time Event Time Event 10 Sun 04 August Badminton 11:00 – 15:00 11:00 Men’s & Women’s Individual Events Final 11:00 – 15:00 11:41 Men’s & Women’s Individual Events VICTORY CEREMONY – INDIVIDUAL 11:00 – 15:00 11:48 Men’s & Women’s Individual Events Final 11:00 – 15:00 12:29 Men’s & Women’s Individual Events VICTORY CEREMONY – INDIVIDUAL 11:00 – 15:00 12:36 Men’s & Women’s Individual Events Final 11:00 – 15:00 13:17 Men’s & Women’s Individual Events VICTORY CEREMONY – INDIVIDUAL 11:00 – 15:00 13:24 Men’s & Women’s Individual Events Final 11:00 – 15:00 14:05 Men’s & Women’s Individual Events VICTORY CEREMONY – INDIVIDUAL 11:00 – 15:00 14:12 Men’s & Women’s Individual Events Final 11:00 – 15:00 14:53 Men’s & Women’s Individual Events VICTORY CEREMONY – INDIVIDUAL Boxing Day Date Sport Session Time Event Time Event 1 Fri 26 July Boxing 13:00 – 17:00 13:00 Men’s Bantamweight (Up to 54kgs) Preliminary Bouts 13:00 – 17:00 13:00 Men’s Featherweight (Up to 57kgs) Preliminary Bouts 13:00 – 17:00 13:00 Men’s Super Heavyweight (Over 91kgs) Preliminary Bouts 13:00 – 17:00 13:00 Men’s Flyweight (Up to 51kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Featherweight (Up to 57kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Light Middleweight (Up to 71kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Super Heavyweight (Over 91kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Featherweight (Up to 57kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Heavyweight (Up to 91kgs) Preliminary Bouts 2 Sat 27 July Boxing 13:00 – 17:00 13:00 Men’s Bantamweight (Up to 54kgs) Preliminary Bouts 13:00 – 17:00 13:00 Men’s Light Welterweight (Up to 63.5kgs) Preliminary Bouts 13:00 – 17:00 13:00 Men’s Light Middleweight (Up to 71kgs) Preliminary Bouts 13:00 – 17:00 13:00 Men’s Lightweight (Up to 60kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Bantamweight (Up to 54kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Lightweight (Up to 60kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Welterweight (Up to 67kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Light Welterweight (Up to 63.5kgs) Preliminary Bouts 3 Sun 28 July Boxing 13:00 – 17:00 13:00 Men’s Flyweight (Up to 51kgs) Preliminary Bouts 13:00 – 17:00 13:00 Men’s Light Welterweight (Up to 63.5kgs) Preliminary Bouts 13:00 – 17:00 13:00 Men’s Lightweight (Up to 60kgs) Preliminary Bouts 13:00 – 17:00 13:00 Men’s Welterweight (Up to 67kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Lightweight (Up to 60kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Light Welterweight (Up to 63.5kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Flyweight (Up to 51kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Welterweight (Up to 67kgs) Preliminary Bouts 4 Mon 29 July Boxing 13:00 – 17:00 13:00 Men’s Middleweight (Up to 75kgs) Preliminary Bouts 13:00 – 17:00 13:00 Men’s Light Middleweight (Up to 71kgs) Preliminary Bouts 13:00 – 17:00 13:00 Men’s Light Flyweight (Up to 48kgs) Preliminary Bouts 13:00 – 17:00 13:00 Men’s Featherweight (Up to 57kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Light Flyweight (Up to 48kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Light Middleweight (Up to 71kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Middleweight (Up to 75kgs) Preliminary Bouts 18:30 – 22:00 18:30 Men’s Featherweight (Up to 57kgs) Preliminary Bouts 5Tue 30 July Boxing 13:00 – 17:00 13:00 Men’s Bantamweight (Up to 54kgs) Quarter Finals 13:00 – 17:00 13:00 Men’s Super Heavyweight (Over 91kgs) Quarter Finals 13:00 – 17:00 13:00 Men’s Flyweight (Up to 51kgs) Quarter Finals 18:30 – 22:00 18:30 Men’s Lightweight (Up to 60kgs) Quarter Finals 18:30 – 22:00 18:30 Men’s Light Welterweight (Up to 63.5kgs) Quarter Finals 18:30 – 22:00 18:30 Men’s Light Heavyweight (Up to 81kgs) Quarter Finals 6Wed 31 July Boxing 13:00 – 17:00 13:00 Men’s Light Middleweight (Up to 71kgs) Quarter Finals 13:00 – 17:00 13:00 Men’s Heavyweight (Up to 91kgs) Quarter Finals 13:00 – 17:00 13:00 Men’s Featherweight (Up to 57kgs) Quarter Finals 18:30 – 22:00 18:30 Men’s Light Flyweight (Up to 48kgs) Quarter Finals 18:30 – 22:00 18:30 Men’s Welterweight (Up to 67kgs) Quarter Finals 18:30 – 22:00 18:30 Men’s Middleweight (Up to 75kgs) Quarter Finals 7 Thu 01 August Boxing 13:00 – 17:00 13:00 Men’s Featherweight (Up to 57kgs) Semi Finals 13:00 – 17:00 13:00 Men’s Light Welterweight (Up to 63.5kgs) Semi Finals 13:00 – 17:00 13:00 Men’s Light Middleweight (Up to 71kgs) Semi Finals 13:00 – 17:00 13:00 Men’s Light Heavyweight (Up to 81kgs) Semi Finals 13:00 – 17:00 13:00 Men’s Super Heavyweight (Over 91kgs) Semi Finals 13:00 – 17:00 13:00 Men’s Flyweight (Up to 51kgs) Semi Finals 18:30 – 22:00 18:30 Men’s Light Flyweight (Up to 48kgs) Semi Finals 18:30 – 22:00 18:30 Men’s Bantamweight (Up to 54kgs) Semi Finals 18:30 – 22:00 18:30 Men’s Lightweight (Up to 60kgs) Semi Finals 18:30 – 22:00 18:30 Men’s Welterweight (Up to 67kgs) Semi Finals 18:30 – 22:00 18:30 Men’s Middleweight (Up to 75kgs) Semi Finals 18:30 – 22:00 18:30 Men’s Heavyweight (Up to 91kgs) Semi Finals

146 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Day Date Sport Session Time Event Time Event 9 Sat 03 August Boxing 14:00 – 19:00 14:00 Men’s Light Flyweight (Up to 48kgs) Final 14:00 – 19:00 14:15 Men’s Flyweight (Up to 51kgs) Final 14:00 – 19:00 14:30 Men’s Light Flyweight (Up to 48kgs) VICTORY CEREMONY – INDIVIDUAL 14:00 – 19:00 14:40 Men’s Bantamweight (Up to 54kgs) Final 14:00 – 19:00 14:55 Men’s Flyweight (Up to 51kgs) VICTORY CEREMONY – INDIVIDUAL 14:00 – 19:00 15:05 Men’s Featherweight (Up to 57kgs) Final 14:00 – 19:00 15:20 Men’s Bantamweight (Up to 54kgs) VICTORY CEREMONY – INDIVIDUAL 14:00 – 19:00 15:30 Men’s Lightweight (Up to 60kgs) Final 14:00 – 19:00 15:45 Men’s Featherweight (Up to 57kgs) VICTORY CEREMONY – INDIVIDUAL 14:00 – 19:00 15:55 Men’s Light Welterweight (Up to 63.5kgs) Final 14:00 – 19:00 16:10 Men’s Lightweight (Up to 60kgs) VICTORY CEREMONY – INDIVIDUAL 14:00 – 19:00 16:20 Men’s Welterweight (Up to 67kgs) Final 14:00 – 19:00 16:35 Men’s Light Welterweight (Up to 63.5kgs) VICTORY CEREMONY – INDIVIDUAL 14:00 – 19:00 16:45 Men’s Light Middleweight (Up to 71kgs) Final 14:00 – 19:00 17:00 Men’s Welterweight (Up to 67kgs) VICTORY CEREMONY – INDIVIDUAL 14:00 – 19:00 17:10 Men’s Middleweight (Up to 75kgs) Final 14:00 – 19:00 17:25 Men’s Light Middleweight (Up to 71kgs) VICTORY CEREMONY – INDIVIDUAL 14:00 – 19:00 17:35 Men’s Light Heavyweight (Up to 81kgs) Final 14:00 – 19:00 17:50 Men’s Middleweight (Up to 75kgs) VICTORY CEREMONY – INDIVIDUAL 14:00 – 19:00 18:00 Men’s Heavyweight (Up to 91kgs) Final 14:00 – 19:00 18:15 Men’s Light Heavyweight (Up to 81kgs) VICTORY CEREMONY – INDIVIDUAL 14:00 – 19:00 18:25 Men’s Super Heavyweight (Over 91kgs) Final 14:00 – 19:00 18:40 Men’s Heavyweight (Up to 91kgs) VICTORY CEREMONY – INDIVIDUAL 14:00 – 19:00 18:50 Men’s Super Heavyweight (Over 91kgs) VICTORY CEREMONY – INDIVIDUAL Cycling Day Date Sport Session Time Event Time Event 2 Sat 27 July Road 09:30 – 12:00 9:30 Women’s Road Time Trial Final 09:30 – 12:00 11:05 Women’s Road Time Trial VICTORY CEREMONY – INDIVIDUAL 12:15 – 17:30 12:15 Men’s Road Time Trial Final 12:15 – 17:30 17:20 Men’s Road Time Trial VICTORY CEREMONY – INDIVIDUAL 3 Sun 28 July Track 18:00 – 21:00 18:00 Women’s 500m Time Trial Final 18:00 – 21:00 18:37 Men’s 1000m Time Trial Final 18:00 – 21:00 20:20 Women’s 500m Time Trial VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:00 20:40 Men’s 1000m Time Trial VICTORY CEREMONY – INDIVIDUAL 4 Mon 29 July Mountain Bike 10:00 – 16:00 10:00 Women’s Cross-Country Final 10:00 – 16:00 12:15 Women’s Cross-Country VICTORY CEREMONY – INDIVIDUAL 10:00 – 16:00 13:00 Men’s Cross-Country Final 10:00 – 16:00 15:45 Men’s Cross-Country VICTORY CEREMONY – INDIVIDUAL 5Tue 30 July Track 11:00 – 14:30 11:00 Men’s Sprint Qualification 11:00 – 14:30 12:00 Men’s 4000m Individual Pursuit Qualification 11:00 – 14:30 12:53 Men’s Sprint Round 1 11:00 – 14:30 14:05 Men’s Sprint Round 1 Repechage 18:00 – 21:35 18:00 Men’s Sprint Round 2 18:00 – 21:35 18:51 Men’s Sprint Round 2 Repechage 18:00 – 21:35 19:32 Men’s Sprint Eighth Final 18:00 – 21:35 20:13 Men’s Sprint Eighth Final Repechage 18:00 – 21:35 20:30 Women’s Points Race Final 18:00 – 21:35 21:15 Women’s Points Race VICTORY CEREMONY – INDIVIDUAL 6Wed 31 July Track 11:00 – 13:00 11:00 Men’s Sprint Quarter Final Match A 11:00 – 13:00 11:14 Women’s Sprint Qualification 11:00 – 13:00 11:28 Men’s Sprint Quarter Final Match B 11:00 – 13:00 12:02 Men’s 4000m Team Pursuit Qualification 11:00 – 13:00 12:37 Men’s Sprint Quarter Final Match C 18:00 – 22:00 18:00 Men’s Sprint Semi Final Match A 18:00 – 22:00 18:07 Women’s Sprint Quarter Final Match A 18:00 – 22:00 18:51 Men’s Sprint Semi Final Match B 18:00 – 22:00 18:58 Women’s Sprint Quarter Final Match B 18:00 – 22:00 19:12 Men’s 4000m Individual Pursuit Semi Finals 18:00 – 22:00 19:38 Women’s Sprint Quarter Final Match C 18:00 – 22:00 19:45 Men’s Sprint Semi Final Match C 18:00 – 22:00 20:08 Men’s Sprint Minor Final (9th – 12th Places) 18:00 – 22:00 20:18 Men’s Sprint Final Match A 18:00 – 22:00 20:25 Men’s Sprint Minor Final (5th – 8th Places) 18:00 – 22:00 20:49 Men’s Sprint Final Match B 18:00 – 22:00 20:56 Men’s 4000m Individual Pursuit Final 18:00 – 22:00 21:10 Men’s Sprint Final Match C 18:00 – 22:00 21:17 Men’s Sprint VICTORY CEREMONY – INDIVIDUAL 18:00 – 22:00 21:37 Men’s 4000m Individual Pursuit VICTORY CEREMONY – INDIVIDUAL

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 147 VOLUME 2 Day Date Sport Session Time Event Time Event 7 Thu 01 August Track 11:00 – 11:30 11:00 Women’s 3000m Individual Pursuit Qualification 18:00 – 22:30 18:00 Women’s Sprint Semi Final Match A 18:00 – 22:30 18:07 Men’s 4000m Team Pursuit Semi Finals 18:00 – 22:30 18:35 Women’s Sprint Semi Final Match B 18:00 – 22:30 19:02 Women’s Sprint Semi Final Match C 18:00 – 22:30 19:39 Women’s Sprint Final Match A 18:00 – 22:30 19:42 Women’s Sprint Minor Final (5th – 8th Places) 18:00 – 22:30 20:10 Women’s Sprint Final Match B 18:00 – 22:30 20:13 Men’s 4000m Team Pursuit Final 18:00 – 22:30 20:31 Women’s Sprint Final Match C 18:00 – 22:30 20:38 Men’s 4000m Team Pursuit VICTORY CEREMONY – TEAM 18:00 – 22:30 20:58 Women’s Sprint VICTORY CEREMONY – INDIVIDUAL 18:00 – 22:30 21:14 Men’s 20km Scratch Race Final 18:00 – 22:30 21:58 Men’s 20km Scratch Race VICTORY CEREMONY – INDIVIDUAL 8 Fri 02 August Track 11:00 – 11:30 11:00 Men’s Team Sprint Qualification 18:00 – 21:00 18:00 Women’s 3000m Individual Pursuit Semi Finals 18:00 – 21:00 18:22 Men’s Team Sprint Semi Finals 18:00 – 21:00 18:36 Men’s Points Race Final 18:00 – 21:00 19:41 Women’s 3000m Individual Pursuit Final 18:00 – 21:00 19:52 Men’s Points Race VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:00 20:12 Women’s 4000m Individual Pursuit VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:00 20:32 Men’s Team Sprint Final 18:00 – 21:00 20:39 Men’s Team Sprint VICTORY CEREMONY – TEAM 9 Sat 03 August Road 09:00 – 12:30 9:00 Women’s Road Race Final 09:00 – 12:30 11:30 Women’s Road Race VICTORY CEREMONY – INDIVIDUAL 13:00 – 17:00 13:00 Men’s Road Race Final 13:00 – 17:00 17:40 Men’s Road Race VICTORY CEREMONY – INDIVIDUAL

Gymnastics Day Date Sport Session Time Event Time Event 1 Fri 26 July Gymnastics 16:00 – 20:30 16:00 Men’s Team Final 16:00 – 20:30 20:20 Men’s Team VICTORY CEREMONY – TEAM 2 Sat 27 July Gymnastics 14:00 – 17:00 14:00 Women’s Team Final 14:00 – 17:00 16:50 Women’s Team VICTORY CEREMONY – TEAM 3 Sun 28 July Gymnastics 13:00 – 16:00 13:00 Men’s Individual All-Round Final 13:00 – 16:00 15:20 Men’s Individual All-Round VICTORY CEREMONY – INDIVIDUAL 18:30 – 21:00 18:30 Women’s Individual All-Round Final 18:30 – 21:00 20:20 Women’s Individual All-Round VICTORY CEREMONY – INDIVIDUAL 4 Mon 29 July Gymnastics 11:00 – 14:30 11:00 Men’s Floor Final 11:00 – 14:30 11:25 Men’s Floor VICTORY CEREMONY – INDIVIDUAL 11:00 – 14:30 11:32 Women’s Vault Final 11:00 – 14:30 11:53 Women’s Vault VICTORY CEREMONY – INDIVIDUAL 11:00 – 14:30 12:00 Men’s Pommel Horse Final 11:00 – 14:30 12:17 Men’s Pommel Horse VICTORY CEREMONY – INDIVIDUAL 11:00 – 14:30 12:24 Women’s Uneven Bars Final 11:00 – 14:30 12:45 Women’s Uneven Bars VICTORY CEREMONY – INDIVIDUAL 11:00 – 14:30 12:52 Men’s Rings Final 11:00 – 14:30 13:12 Men’s Rings VICTORY CEREMONY – INDIVIDUAL 18:00 – 20:30 18:00 Men’s Vault Final 18:00 – 20:30 18:25 Men’s Vault VICTORY CEREMONY – INDIVIDUAL 18:00 – 20:30 18:32 Women’s Balance Beam Final 18:00 – 20:30 18:55 Women’s Balance Beam VICTORY CEREMONY – INDIVIDUAL 18:00 – 20:30 19:02 Men’s Parallel Bars Final 18:00 – 20:30 19:15 Men’s Parallel Bars VICTORY CEREMONY – INDIVIDUAL 18:00 – 20:30 19:22 Women’s Floor Final 18:00 – 20:30 19:45 Women’s Floor VICTORY CEREMONY – INDIVIDUAL 18:00 – 20:30 19:52 Men’s Horizontal Bar Final 18:00 – 20:30 20:13 Men’s Horizontal Bar VICTORY CEREMONY – INDIVIDUAL

148 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Hockey Day Date Sport Session Time Event Time Event 1 Fri 26 July Hockey 11:00 – 15:00 11:00 Women’s Australia vs Scotland Pool 1 11:00 – 15:00 13:00 Women’s Malaysia vs South Africa Pool 1 16:00 – 20:00 16:00 Women’s New Zealand vs England Pool 2 16:00 – 20:00 18:00 Women’s India vs Canada Pool 2 2 Sat 27 July Hockey 09:00 – 15:00 9:00 Men’s Australia vs New Zealand Pool 3 09:00 – 15:00 11:00 Men’s South Africa vs Barbados Pool 3 09:00 – 15:00 13:00 Men’s Canada vs Wales Pool 4 15:30 – 21:30 15:30 Men’s England vs Pakistan Pool 4 15:30 – 21:30 17:30 Women’s Australia vs South Africa Pool 1 15:30 – 21:30 19:30 Women’s Malaysia vs Scotland Pool 1 3 Sun 28 July Hockey 09:00 – 15:00 9:00 Women’s New Zealand vs India Pool 2 09:00 – 15:00 11:00 Women’s England vs Canada Pool 2 09:00 – 15:00 13:00 Men’s Australia vs South Africa Pool 3 15:30 – 21:30 15:30 Men’s New Zealand vs Barbados Pool 3 15:30 – 21:30 17:30 Men’s Canada vs England Pool 4 15:30 – 21:30 19:30 Men’s Wales vs Pakistan Pool 4 4 Mon 29 July Hockey 11:00 – 15:00 11:00 Women’s Australia vs Malaysia Pool 1 11:00 – 15:00 13:00 Women’s Scotland vs South Africa Pool 1 16:00 – 20:00 16:00 Women’s England vs India Pool 2 16:00 – 20:00 18:00 Women’s New Zealand vs Canada Pool 2 5Tue 30 July Hockey 11:00 – 15:00 11:00 Men’s Canada vs Pakistan Pool 4 11:00 – 15:00 13:00 Men’s Wales vs England Pool 4 16:00 – 20:00 16:00 Men’s Australia vs Barbados Pool 3 16:00 – 20:00 18:00 Men’s New Zealand vs South Africa Pool 3 6Wed 31 July Hockey 10:00 – 14:30 10:00 Women’s Hockey Qualification Finals 10:00 – 14:30 12:30 Women’s Hockey Qualification Finals 16:00 – 20:30 16:00 Men’s Hockey Qualification Finals 16:00 – 20:30 18:30 Men’s Hockey Qualification Finals 7 Thu 01 August Hockey 10:00 – 14:30 10:00 Women’s Hockey 7th/8th Classification 10:00 – 14:30 12:30 Women’s Hockey 5th/6th Classification 16:00 – 20:30 16:00 Women’s Hockey Semi Finals 16:00 – 20:30 18:30 Women’s Hockey Semi Finals 8 Fri 02 August Hockey 10:00 – 14:30 10:00 Men’s Hockey 7th/8th Classification 10:00 – 14:30 12:30 Men’s Hockey 5th/6th Classification 16:00 – 20:30 16:00 Men’s Hockey Semi Finals 16:00 – 20:30 18:30 Men’s Hockey Semi Finals 9 Sat 03 August Hockey 13:00 – 17:30 13:00 Women’s Hockey Bronze Medal 13:00 – 17:30 15:30 Women’s Hockey Final 13:00 – 17:30 17:30 Women’s Hockey VICTORY CEREMONY – TEAM 10 Sun 04 August Hockey 13:00 – 17:30 13:00 Men’s Hockey Bronze Medal 13:00 – 17:30 15:00 Men’s Hockey Final 13:00 – 17:30 17:30 Men’s Hockey VICTORY CEREMONY – TEAM

Judo Day Date Sport Session Time Event Time Event 5Tue 30 July Judo 14:00 – 17:00 14:00 Men’s Up to 60kgs Preliminary Rounds & Repechage 14:00 – 17:00 14:45 Men’s Up to 66kgs Preliminary Rounds & Repechage 14:00 – 17:00 15:30 Women’s Up to 48kgs Preliminary Rounds & Repechage 14:00 – 17:00 16:30 Women’s Up to 52kgs Preliminary Rounds & Repechage 19:00 – 22:00 19:00 Men’s Up to 60kgs Repechage 19:00 – 22:00 19:00 Women’s Up to 52kgs Repechage 19:00 – 22:00 19:00 Men’s Up to 66kgs Repechage 19:00 – 22:00 19:00 Women’s Up to 48kgs Repechage 19:00 – 22:00 20:00 Men’s Up to 60kgs Finals 19:00 – 22:00 20:20 Men’s Up to 60kgs VICTORY CEREMONY – INDIVIDUAL 19:00 – 22:00 20:30 Women’s Up to 48kgs Finals 19:00 – 22:00 20:50 Women’s Up to 48kgs VICTORY CEREMONY – INDIVIDUAL 19:00 – 22:00 21:00 Men’s Up to 66kgs Finals 19:00 – 22:00 21:05 Men’s Up to 66kgs VICTORY CEREMONY – INDIVIDUAL 19:00 – 22:00 21:30 Women’s Up to 52kgs Finals 19:00 – 22:00 21:50 Women’s Up to 52kgs VICTORY CEREMONY – INDIVIDUAL 6Wed 31 July Judo 11:00 – 14:30 11:00 Men’s Up to 81kgs Preliminary Rounds & Repechage 11:00 – 14:30 12:00 Men’s Up to 73kgs Preliminary Rounds & Repechage 11:00 – 14:30 12:00 Women’s Up to 57kgs Preliminary Rounds 11:00 – 14:30 12:30 Men’s Up to 90kgs Preliminary Rounds 11:00 – 14:30 13:15 Women’s Up to 63kgs Preliminary Rounds & Repechage 18:00 – 22:00 18:00 Men’s Up to 73kgs Repechage

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 149 VOLUME 2 Day Date Sport Session Time Event Time Event 18:00 – 22:00 18:00 Women’s Up to 57kgs Repechage 18:00 – 22:00 18:00 Men’s Up to 90kgs Repechage 18:00 – 22:00 18:00 Women’s Up to 63kgs Repechage 18:00 – 22:00 18:00 Men’s Up to 81kgs Repechage 18:00 – 22:00 19:30 Men’s Up to 73kgs Finals 18:00 – 22:00 19:50 Men’s Up to 73kgs VICTORY CEREMONY – INDIVIDUAL 18:00 – 22:00 20:00 Women’s Up to 57kgs Finals 18:00 – 22:00 20:20 Women’s Up to 57kgs VICTORY CEREMONY – INDIVIDUAL 18:00 – 22:00 20:30 Men’s Up to 81kgs Finals 18:00 – 22:00 20:50 Men’s Up to 81kgs VICTORY CEREMONY – INDIVIDUAL 18:00 – 22:00 21:00 Women’s Up to 63kgs Finals 18:00 – 22:00 21:20 Women’s Up to 63kgs VICTORY CEREMONY – INDIVIDUAL 18:00 – 22:00 21:30 Men’s Up to 90kgs Finals 18:00 – 22:00 21:50 Men’s Up to 90kgs VICTORY CEREMONY – INDIVIDUAL 7 Thu 01 August Judo 12:00 – 15:00 12:00 Men’s Up to 100kgs Preliminary Rounds & Repechage 12:00 – 15:00 12:45 Men’s Over 100kgs Preliminary Rounds & Repechage 12:00 – 15:00 13:00 Women’s Over 78kgs Pool Matches 12:00 – 15:00 13:30 Women’s Up to 70kgs Preliminary Rounds & Repechage 12:00 – 15:00 14:00 Women’s Up to 78kgs Preliminary Rounds & Repechage 18:00 – 21:15 18:00 Men’s Up to 100kgs Repechage 18:00 – 21:15 18:00 Women’s Up to 70kgs Repechage 18:00 – 21:15 18:00 Women’s Up to 78kgs Repechage 18:00 – 21:15 19:00 Women’s Up to 70kgs Finals 18:00 – 21:15 19:20 Women’s Up to 70kgs VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:15 19:30 Men’s Up to 100kgs Finals 18:00 – 21:15 19:50 Men’s Up to 100kgs VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:15 20:00 Women’s Up to 78kgs Finals 18:00 – 21:15 20:20 Women’s Up to 78kgs VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:15 20:30 Women’s Over 78kgs VICTORY CEREMONY – INDIVIDUAL 18:00 – 21:15 20:45 Men’s Over 100kgs Finals 18:00 – 21:15 21:05 Men’s Over 100kgs VICTORY CEREMONY – INDIVIDUAL

Lawn Bowls Day Date Sport Session Time Event Time Event 1 Fri 26 July Lawn Bowls 09:00 – 19:00 Men’s Pairs Group Stage 09:00 – 19:00 Women’s Pairs Group Stage 09:00 – 19:00 Women’s Singles Blind Group Stage 09:00 – 19:00 Men’s Fours Group Stage 09:00 – 19:00 Women’s Fours Group Stage 09:00 – 19:00 Men’s Triples Physically Disabled Group Stage 2 Sat 27 July Lawn Bowls 09:00 – 19:00 Women’s Fours Group Stage 09:00 – 19:00 Men’s Fours Group Stage 09:00 – 19:00 Women’s Singles Blind Group Stage 09:00 – 19:00 Men’s Pairs Group Stage 09:00 – 19:00 Women’s Pairs Group Stage 3 Sun 28 July Lawn Bowls 09:00 – 19:00 Men’s Triples Physically Disabled Group Stage 09:00 – 19:00 Men’s Fours Group Stage 09:00 – 19:00 Men’s Pairs Group Stage 09:00 – 19:00 Women’s Fours Group Stage 4 Mon 29 July Lawn Bowls 09:00 – 19:00 Women’s Singles Blind Group Stage 09:00 – 19:00 Men’s Singles Group Stage 09:00 – 19:00 9:00 Men’s Triples Physically Disabled Group Stage 09:00 – 19:00 9:00 Women’s Fours Quarter Finals 09:00 – 19:00 12:30 Men’s Fours Quarter Finals 09:00 – 19:00 12:30 Women’s Pairs Group Stage 09:00 – 19:00 16:00 Women’s Fours Semi Finals 5Tue 30 July Lawn Bowls 09:00 – 19:00 Men’s Pairs Group Stage 09:00 – 19:00 Men’s Singles Group Stage 09:00 – 19:00 Women’s Singles Blind Group Stage 09:00 – 19:00 Men’s Triples Physically Disabled Group Stage 09:00 – 19:00 Women’s Pairs Group Stage 09:00 – 19:00 Women’s Singles Group Stage 09:00 – 19:00 12:30 Women’s Fours Final 09:00 – 19:00 15:30 Women’s Fours VICTORY CEREMONY – TEAM 09:00 – 19:00 16:00 Men’s Fours Semi Finals 6Wed 31 July Lawn Bowls 09:00 – 19:00 Women’s Pairs Group Stage 09:00 – 19:00 Women’s Singles Group Stage 09:00 – 19:00 Men’s Pairs Group Stage 09:00 – 19:00 Women’s Singles Blind Group Stage

150 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Day Date Sport Session Time Event Time Event 09:00 – 19:00 Men’s Singles Group Stage 09:00 – 19:00 9:00 Men’s Triples Physically Disabled Group Stage 09:00 – 19:00 12:30 Men’s Fours Final 09:00 – 19:00 15:30 Men’s Fours VICTORY CEREMONY – TEAM 7 Thu 01 August Lawn Bowls 09:00 – 19:00 Men’s Singles Group Stage 09:00 – 19:00 Women’s Singles Group Stage 09:00 – 19:00 9:00 Women’s Pairs Quarter Finals 09:00 – 19:00 9:00 Men’s Triples Physically Disabled Final 09:00 – 19:00 11:30 Men’s Triples Physically Disabled VICTORY CEREMONY – TEAM 09:00 – 19:00 12:30 Men’s Pairs Quarter Finals 09:00 – 19:00 12:30 Women’s Singles Blind Final 09:00 – 19:00 15:37 Women’s Singles Blind VICTORY CEREMONY – INDIVIDUAL 09:00 – 19:00 16:00 Women’s Pairs Semi Finals 8 Fri 02 August Lawn Bowls 09:00 – 19:00 Women’s Singles Group Stage 09:00 – 19:00 Men’s Singles Group Stage 09:00 – 19:00 12:30 Women’s Pairs Final 09:00 – 19:00 15:30 Women’s Pairs VICTORY CEREMONY – INDIVIDUAL 09:00 – 19:00 16:00 Men’s Pairs Semi Finals 9 Sat 03 August Lawn Bowls 09:00 – 19:00 9:00 Men’s Singles Quarter Finals 09:00 – 19:00 12:30 Men’s Pairs Final 09:00 – 19:00 12:30 Women’s Singles Quarter Finals 09:00 – 19:00 15:30 Men’s Pairs VICTORY CEREMONY – INDIVIDUAL 09:00 – 19:00 16:00 Men’s Singles Semi Finals 09:00 – 19:00 16:00 Women’s Singles Semi Finals

10 Sun 04 August Lawn Bowls 09:00 – 16:00 9:00 Women’s Singles Final 09:00 – 16:00 12:30 Men’s Singles Final 09:00 – 16:00 14:30 Men’s Singles VICTORY CEREMONY – INDIVIDUAL 09:00 – 16:00 14:37 Women’s Singles VICTORY CEREMONY – INDIVIDUAL

Netball Day Date Sport Session Time Event Time Event 1 Fri 26 July Netball 13:00 – 16:30 13:00 Women’s Fiji vs South Africa Pool Matches 13:00 – 16:30 15:00 Women’s Sri Lanka vs Wales Pool Matches 18:30 – 22:00 18:30 Women’s Canada vs England Pool Matches 18:30 – 22:00 20:30 Women’s Barbados vs Jamaica Pool Matches 2 Sat 27 July Netball 13:00 – 16:30 13:00 Women’s Canada vs New Zealand Pool Matches 13:00 – 16:30 15:00 Women’s Jamaica vs South Africa Pool Matches 18:30 – 22:00 18:30 Women’s England vs Sri Lanka Pool Matches 18:30 – 22:00 20:30 Women’s Australia vs Barbados Pool Matches 3 Sun 28 July Netball 13:00 – 16:30 13:00 Women’s New Zealand vs Sri Lanka Pool Matches 13:00 – 16:30 15:00 Women’s Barbados vs South Africa Pool Matches 18:30 – 22:00 18:30 Women’s Australia vs Fiji Pool Matches 18:30 – 22:00 20:30 Women’s England vs Wales Pool Matches 4 Mon 29 July Netball 13:00 – 16:30 13:00 Women’s Australia vs South Africa Pool Matches 13:00 – 16:30 15:00 Women’s Canada vs Wales Pool Matches 18:30 – 22:00 18:30 Women’s Fiji vs Jamaica Pool Matches 18:30 – 22:00 20:30 Women’s England vs New Zealand Pool Matches 5Tue 30 July Netball 13:00 – 16:30 13:00 Women’s Barbados vs Fiji Pool Matches 13:00 – 16:30 15:00 Women’s Canada vs Sri Lanka Pool Matches 18:30 – 22:00 18:30 Women’s New Zealand vs Wales Pool Matches 18:30 – 22:00 20:30 Women’s Australia vs Jamaica Pool Matches 6Wed 31 July Netball 13:00 – 16:30 13:00 Women’s Netball 7th – 10th Classifications 13:00 – 16:30 15:00 Women’s Netball 7th – 10th Classifications 18:30 – 22:00 18:30 Women’s Netball Elimination Finals 18:30 – 22:00 20:30 Women’s Netball Elimination Finals 8 Fri 02 August Netball 11:00 – 16:30 11:00 Women’s Netball 9th/10th Classification 11:00 – 16:30 13:00 Women’s Netball 7th/8th Classification 11:00 – 16:30 15:00 Women’s Netball 5th/6th Classification 18:30 – 22:00 18:30 Women’s Netball Semi Finals 18:30 – 22:00 20:30 Women’s Netball Semi Finals 10 Sun 04 August Netball 11:00 – 15:00 11:00 Women’s Netball Bronze Medal 11:00 – 15:00 13:00 Women’s Netball Final 11:00 – 15:00 14:30 Women’s Netball VICTORY CEREMONY – TEAM

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 151 VOLUME 2 Rugby 7s Day Date Sport Session Time Event Time Event 8 Fri 02 August Rugby 7s 17:00 – 23:00 17:00 Men’s Pool (1st Round) Pool Games 17:00 – 23:00 20:00 Men’s Pool (2nd Round) Pool Games 9 Sat 03 August Rugby 7s 13:00 – 16:00 13:00 Men’s Pool (3rd Round) Pool Games 19:00 – 22:00 19:00 Men’s Bowl Competition Quarter Finals 19:00 – 22:00 20:20 Men’s Medal Competition Quarter Finals 10 Sun 04 August Rugby 7s 11:00 – 15:00 11:00 Men’s Bowl Competition Semi Finals 11:00 – 15:00 11:40 Men’s Plate Competition Semi Finals 11:00 – 15:00 12:20 Men’s Medal Competition Semi Finals 11:00 – 15:00 13:00 Men’s Bowl Competition Final 11:00 – 15:00 13:28 Men’s Bowl Competition VICTORY CEREMONY – TEAM 11:00 – 15:00 13:30 Men’s Plate Competition Final 11:00 – 15:00 13:58 Men’s Plate Competition VICTORY CEREMONY – TEAM 11:00 – 15:00 14:00 Men’s Pool Bronze Medal 11:00 – 15:00 14:30 Men’s Pool Final 11:00 – 15:00 14:58 Men’s Pool VICTORY CEREMONY – TEAM

Shooting Day Date Sport Session Time Event Time Event 2 Sat 27 July Shooting 09:00 – 10:45 9:00 Men’s 10m Air Rifle – Pairs Event Conclusion 09:00 – 12:30 9:00 Men’s Trap – Pairs Event Conclusion 09:00 – 12:30 9:00 Women’s Trap – Pairs Event Conclusion 10:00 – 12:30 10:00 Open Full Bore Rifle – Pairs Stage 2 11:30 – 13:15 11:30 Men’s 10m Air Pistol – Pairs Event Conclusion 16:30 – 17:00 16:30 Men’s 10m Air Rifle – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:00 16:37 Men’s Trap – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:00 16:44 Women’s Trap – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:00 16:51 Men’s 10m Air Pistol – Pairs VICTORY CEREMONY – INDIVIDUAL 3 Sun 28 July Shooting 09:00 – 10:15 9:00 Women’s 10m Air Rifle – Pairs Event Conclusion 09:00 – 13:00 9:00 Men’s Double Trap – Pairs Event Conclusion 09:00 – 13:00 9:00 Women’s Double Trap – Pairs Event Conclusion 10:00 – 12:30 10:00 Open Full Bore Rifle – Pairs Stage 3 10:00 – 12:00 10:00 Men’s 50m Pistol – Pairs Event Conclusion 11:00 – 12:15 11:00 Women’s 10m Air Pistol – Pairs Event Conclusion 13:00 – 14:15 13:00 Men’s 50m Rifle Prone – Pairs Event Conclusion 16:30 – 17:20 16:30 Men’s Double Trap – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:20 16:37 Women’s Double Trap – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:20 16:44 Women’s 10m Air Rifle – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:20 16:51 Open Full Bore Rifle – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:20 16:58 Men’s 50m Pistol – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:20 17:05 Women’s 10m Air Pistol – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:20 17:12 Men’s 50m Rifle Prone – Pairs VICTORY CEREMONY – INDIVIDUAL 4 Mon 29 July Shooting 08:30 – 10:00 8:30 Men’s 25m Rapid Fire Pistol – Pairs Stage 1 09:00 – 13:00 9:00 Men’s Skeet – Pairs Event Conclusion 09:00 – 13:00 9:00 Women’s Skeet – Pairs Event Conclusion 10:00 – 11:30 10:00 Men’s 25m Rapid Fire Pistol – Pairs Event Conclusion 10:30 – 13:00 10:30 Women’s 50m Rifle 3 Positions – Pairs Event Conclusion 12:30 – 14:15 12:30 Men’s 25m Standard Pistol – Pairs Event Conclusion 16:30 – 17:10 16:30 Men’s Skeet – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:10 16:37 Women’s Skeet – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:10 16:44 Men’s 25m Rapid Fire Pistol – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:10 16:51 Women’s 50m Rifle 3 Positions – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:10 16:58 Men’s 25m Standard Pistol – Pairs VICTORY CEREMONY – INDIVIDUAL 5Tue 30 July Shooting 08:30 – 11:00 8:30 Men’s 25m Centre Fire Pistol – Pairs Event Conclusion 09:00 – 12:15 9:00 Men’s Trap – Singles Stage 1 09:00 – 12:15 9:00 Women’s Trap – Singles Heats 10:00 – 12:30 10:00 Open Full Bore Rifle – Singles Stage 1 10:30 – 11:45 10:30 Women’s 50m Rifle Prone – Pairs Event Conclusion 12:00 – 14:30 12:00 Women’s 25m Pistol – Pairs Event Conclusion 12:45 – 16:15 12:45 Men’s 50m Rifle 3 Positions – Pairs Event Conclusion 14:00 – 14:45 14:00 Women’s Trap – Singles Final 16:30 – 17:10 16:30 Men’s 25m Centre Fire Pistol – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:10 16:37 Women’s 50m Rifle Prone – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:10 16:44 Women’s 25m Pistol – Pairs VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:10 16:51 Women’s Trap – Singles VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:10 16:58 Men’s 50m Rifle 3 Positions – Pairs VICTORY CEREMONY – INDIVIDUAL

152 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Day Date Sport Session Time Event Time Event 6Wed 31 July Shooting 09:00 – 10:45 9:00 Men’s 10m Air Rifle – Singles Heats 10:00 – 13:00 10:00 Men’s Trap – Singles Stage 2 10:00 – 12:30 10:00 Open Full Bore Rifle – Singles Stage 2 11:45 – 12:15 11:45 Men’s 10m Air Rifle – Singles Final 12:45 – 14:30 12:45 Men’s 10m Air Pistol – Singles Heats 14:00 – 14:30 14:00 Men’s Trap – Singles Final 15:30 – 16:00 15:30 Men’s 10m Air Pistol – Singles Final 16:30 – 17:00 16:30 Men’s 10m Air Rifle – Singles VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:00 16:37 Men’s Trap – Singles VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:00 16:44 Men’s 10m Air Pistol – Singles VICTORY CEREMONY – INDIVIDUAL 7 Thu 01 August Shooting 09:00 – 10:15 9:00 Women’s 10m Air Rifle – Singles Heats 09:45 – 11:45 9:45 Men’s 50m Pistol – Singles Heats 10:00 – 13:00 10:00 Women’s Double Trap – Singles Heats 10:00 – 13:00 10:00 Men’s Double Trap – Singles Heats 11:15 – 11:45 11:15 Women’s 10m Air Rifle – Singles Final 12:45 – 13:15 12:45 Men’s 50m Pistol – Singles Final 13:15 – 14:30 13:15 Women’s 10m Air Pistol – Singles Heats 13:30 – 14:00 13:30 Women’s Double Trap – Singles Final 13:45 – 15:00 13:45 Men’s 50m Rifle Prone – Singles Heats 14:15 – 14:45 14:15 Men’s Double Trap – Singles Final 15:30 – 16:00 15:30 Women’s 10m Air Pistol – Singles Final 16:15 – 16:45 16:15 Men’s 50m Rifle Prone – Singles Event Conclusion 16:30 – 17:15 16:30 Women’s 10m Air Rifle – Singles VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:15 16:37 Men’s 50m Pistol – Singles VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:15 16:44 Women’s Double Trap – Singles VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:15 16:51 Men’s Double Trap – Singles VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:15 16:58 Women’s 10m Air Pistol – Singles VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:15 17:05 Men’s 50m Rifle Prone – Singles VICTORY CEREMONY – INDIVIDUAL 8 Fri 02 August Shooting 08:30 – 10:00 8:30 Men’s 25m Rapid Fire Pistol – Singles Stage 1 09:00 – 13:00 9:00 Men’s Skeet – Singles Stage 1 09:00 – 13:00 9:00 Women’s Skeet – Singles Heats 09:45 – 12:15 9:45 Women’s 50m Rifle 3 Positions – Singles Heats 10:00 – 12:30 10:00 Open Full Bore Rifle – Singles Stage 3 10:00 – 11:30 10:00 Men’s 25m Rapid Fire Pistol – Singles Stage 2 12:30 – 13:00 12:30 Men’s 25m Rapid Fire Pistol – Singles Final 13:15 – 13:45 13:15 Women’s 50m Rifle 3 Positions – Singles Final 13:45 – 15:30 13:45 Men’s 25m Standard Pistol – Singles Event Conclusion 14:00 – 14:30 14:00 Women’s Skeet – Singles Final 16:30 – 17:10 16:30 Open Full Bore Rifle – Singles VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:10 16:37 Men’s 25m Rapid Fire Pistol – Singles VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:10 16:44 Women’s 50m Rifle 3 Positions – Singles VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:10 16:51 Men’s 25m Standard Pistol – Singles VICTORY CEREMONY – INDIVIDUAL 16:30 – 17:10 16:58 Women’s Skeet – Singles VICTORY CEREMONY – INDIVIDUAL 9 Sat 03 August Shooting 08:30 – 11:00 8:30 Men’s 25m Centre Fire Pistol – Singles Event Conclusion 09:45 – 11:00 9:45 Women’s 50m Rifle Prone – Singles Event Conclusion 10:00 – 13:00 10:00 Men’s Skeet – Singles Stage 2 12:00 – 15:30 12:00 Men’s 50m Rifle 3 Positions – Singles Heats 12:00 – 14:30 12:00 Women’s 25m Pistol – Singles Heats 14:00 – 14:30 14:00 Men’s Skeet – Singles Final 15:30 – 16:00 15:30 Women’s 25m Pistol – Singles Final 16:30 – 17:00 16:30 Men’s 50m Rifle 3 Positions – Singles Final 17:45 – 18:20 17:45 Men’s 25m Centre Fire Pistol – Singles VICTORY CEREMONY – INDIVIDUAL 17:45 – 18:20 17:52 Women’s 50m Rifle Prone – Singles VICTORY CEREMONY – INDIVIDUAL 17:45 – 18:20 17:59 Men’s Skeet – Singles VICTORY CEREMONY – INDIVIDUAL 17:45 – 18:20 18:06 Women’s 25m Pistol – Singles VICTORY CEREMONY – INDIVIDUAL 17:45 – 18:20 18:13 Men’s 50m Rifle 3 Positions – Singles VICTORY CEREMONY – INDIVIDUAL

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 153 VOLUME 2 Squash Day Date Sport Session Time Event Time Event 1 Fri 26 July Squash 11:30 – 16:30 11:30 Men’s Singles Round 1 11:30 – 16:30 11:30 Women’s Singles Round 1 18:00 – 22:15 18:00 Men’s Singles Round 1 18:00 – 22:15 18:00 Women’s Singles Round 1 2 Sat 27 July Squash 11:00 – 16:15 11:00 Men’s Singles Round 2 11:00 – 16:15 11:00 Women’s Singles Round 2 11:00 – 16:15 11:00 Men’s Plate Competition Preliminary Rounds 11:00 – 16:15 11:00 Women’s Plate Competition Preliminary Rounds 18:00 – 21:30 18:00 Women’s Plate Competition Preliminary Rounds 18:00 – 21:30 18:00 Men’s Singles Round 2 18:00 – 21:30 18:00 Women’s Singles Round 2 18:00 – 21:30 18:00 Men’s Plate Competition Preliminary Rounds 3 Sun 28 July Squash 12:00 – 16:30 12:00 Men’s Singles Round 3 12:00 – 16:30 12:00 Women’s Singles Round 3 12:00 – 16:30 12:00 Men’s Plate Competition Preliminary Rounds 12:00 – 16:30 12:00 Women’s Plate Competition Preliminary Rounds 18:00 – 21:30 18:00 Women’s Plate Competition Preliminary Rounds 18:00 – 21:30 18:00 Men’s Singles Round 3 18:00 – 21:30 18:00 Women’s Singles Round 3 18:00 – 21:30 18:00 Men’s Plate Competition Preliminary Rounds 4 Mon 29 July Squash 11:00 – 16:30 11:00 Men’s Singles Quarter Finals 11:00 – 16:30 11:00 Women’s Singles Quarter Finals 11:00 – 16:30 11:00 Men’s Plate Competition Quarter Finals 11:00 – 16:30 11:00 Women’s Plate Competition Quarter Finals 18:00 – 22:30 18:00 Women’s Plate Competition Quarter Finals 18:00 – 22:30 18:00 Men’s Singles Quarter Finals 18:00 – 22:30 18:00 Women’s Singles Quarter Finals 18:00 – 22:30 18:00 Men’s Plate Competition Quarter Finals 5Tue 30 July Squash 12:00 – 16:30 12:00 Men’s Singles Semi Finals 12:00 – 16:30 12:00 Women’s Singles Semi Finals 12:00 – 16:30 12:00 Men’s Plate Competition Semi Finals 12:00 – 16:30 12:00 Women’s Plate Competition Semi Finals 18:00 – 21:30 18:00 Women’s Plate Competition Semi Finals 18:00 – 21:30 18:00 Men’s Singles Semi Finals 18:00 – 21:30 18:00 Women’s Singles Semi Finals 18:00 – 21:30 18:00 Men’s Plate Competition Semi Finals 6Wed 31 July Squash 10:00 – 14:00 10:00 Mixed Doubles Pool Matches 10:00 – 14:00 10:00 Men’s Doubles Pool Matches 15:30 – 20:15 15:30 Women’s Plate Competition Final 15:30 – 20:15 16:15 Men’s Plate Competition Final 15:30 – 20:15 17:30 Men’s & Women’s Plate Competition VICTORY CEREMONY – INDIVIDUAL 15:30 – 20:15 18:00 Women’s Singles Final 15:30 – 20:15 18:45 Women’s Singles VICTORY CEREMONY – INDIVIDUAL 15:30 – 20:15 19:00 Men’s Singles Final 15:30 – 20:15 20:00 Men’s Singles VICTORY CEREMONY – INDIVIDUAL 7 Thu 01 August Squash 10:00 – 22:15 10:00 Women’s Doubles Pool Matches 10:00 – 22:15 10:00 Men’s Doubles Pool Matches 10:00 – 22:15 16:30 Mixed Doubles Pool Matches 8 Fri 02 August Squash 10:00 – 22:15 10:00 Men’s Doubles Pool Matches 10:00 – 22:15 10:00 Women’s Doubles Pool Matches 10:00 – 22:15 16:30 Men’s Doubles Quarter Finals 10:00 – 22:15 16:30 Women’s Doubles Quarter Finals 10:00 – 22:15 16:30 Mixed Doubles Pool Matches 9 Sat 03 August Squash 11:00 – 19:00 11:00 Mixed Doubles Quarter Finals 11:00 – 19:00 11:00 Women’s Doubles Semi Finals 11:00 – 19:00 11:00 Men’s Doubles Semi Finals 11:00 – 19:00 16:00 Mixed Doubles Semi Finals 10 Sun 04 August Squash 11:00 – 15:30 11:00 Mixed Doubles Final 11:00 – 15:30 12:15 Mixed Doubles VICTORY CEREMONY – INDIVIDUAL 11:00 – 15:30 12:30 Women’s Doubles Final 11:00 – 15:30 13:45 Women’s Doubles VICTORY CEREMONY – INDIVIDUAL 11:00 – 15:30 14:00 Men’s Doubles Final 11:00 – 15:30 15:15 Men’s Doubles VICTORY CEREMONY – INDIVIDUAL

154 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 Table Tennis Day Date Sport Session Time Event Time Event 1 Fri 26 July Table Tennis 10:00 – 16:00 10:00 Men’s & Women’s Team Event Group Stage – Round 1 16:00 – 22:00 16:00 Men’s & Women’s Team Event Group Stage – Round 2 2 Sat 27 July Table Tennis 10:00 – 16:00 10:00 Men’s & Women’s Team Event Group Stage – Round 3 16:00 – 22:00 16:00 Men’s & Women’s Team Event Group Stage – Round 4 3 Sun 28 July Table Tennis 10:00 – 16:00 10:00 Men’s & Women’s Team Event Group Stage – Round 5 10:00 – 22:00 10:00 Men’s & Women’s Team Event Positional Play Offs 16:00 – 22:00 16:00 Men’s & Women’s Team Event Quarter Finals 4 Mon 29 July Table Tennis 10:00 – 15:00 10:00 Men’s & Women’s Team Event Semi Finals 10:00 – 15:00 10:00 Men’s & Women’s Team Event Positional Play Offs 16:00 – 22:00 16:00 Men’s & Women’s Team Event Positional Play Offs 16:00 – 22:00 16:00 Men’s & Women’s Team Event Semi Finals 5Tue 30 July Table Tennis 10:00 – 12:30 10:00 Mixed Doubles Round 1 14:00 – 17:00 14:00 Women’s Team Event Final 14:00 – 17:00 16:00 Women’s Team Event VICTORY CEREMONY – TEAM 18:00 – 22:00 18:00 Men’s Team Event Final 18:00 – 22:00 20:00 Men’s Team Event VICTORY CEREMONY – TEAM 6Wed 31 July Table Tennis 10:00 – 22:00 10:00 Men’s Doubles Round 1 10:00 – 13:00 10:00 Mixed Doubles Round 1 10:00 – 22:00 10:00 Women’s Wheelchair Singles Round 1 10:00 – 22:00 10:00 Men’s Singles Qualifying Groups 10:00 – 22:00 10:00 Women’s Singles Qualifying Groups 7 Thu 01 August Table Tennis 10:00 – 22:00 10:00 Mixed Doubles Round 2 10:00 – 22:00 10:00 Men’s Doubles Rounds 2/3 10:00 – 22:00 10:00 Women’s Doubles Rounds 1/2 10:00 – 22:00 13:00 Women’s Wheelchair Singles Round 2 10:00 – 22:00 13:00 Men’s Singles Round 1 10:00 – 22:00 13:00 Women’s Singles Round 1 8 Fri 02 August Table Tennis 10:00 – 22:00 10:00 Men’s Doubles Quarter Finals 10:00 – 22:00 10:00 Women’s Doubles Quarter Finals 10:00 – 22:00 11:00 Men’s Singles Rounds 2/3 10:00 – 22:00 11:00 Women’s Singles Rounds 2/3 10:00 – 22:00 14:00 Men’s Doubles Semi Finals 10:00 – 22:00 14:00 Women’s Doubles Semi Finals 10:00 – 22:00 15:00 Mixed Doubles Round 3 10:00 – 22:00 17:00 Women’s Wheelchair Singles Round 3 9 Sat 03 August Table Tennis 10:00 – 22:00 10:00 Men’s Singles Quarter Finals 10:00 – 22:00 10:00 Women’s Singles Quarter Finals 10:00 – 22:00 12:00 Women’s Wheelchair Singles Quarter Finals 10:00 – 22:00 12:00 Mixed Doubles Quarter Finals 10:00 – 22:00 14:00 Men’s Doubles Final 10:00 – 22:00 14:30 Men’s Doubles VICTORY CEREMONY – INDIVIDUAL 10:00 – 22:00 15:15 Women’s Doubles Final 10:00 – 22:00 15:45 Women’s Doubles VICTORY CEREMONY – INDIVIDUAL 10:00 – 22:00 16:30 Women’s Wheelchair Singles Semi Finals 10:00 – 22:00 18:00 Men’s Singles Semi Finals 10:00 – 22:00 18:00 Women’s Singles Semi Finals 10 Sun 04 August Table Tennis 10:00 – 16:30 10:00 Mixed Doubles Semi Finals 10:00 – 16:30 11:30 Women’s Wheelchair Singles Final 10:00 – 16:30 12:00 Women’s Wheelchair Singles VICTORY CEREMONY – INDIVIDUAL 10:00 – 16:30 12:30 Mixed Doubles Final 10:00 – 16:30 13:00 Mixed Doubles VICTORY CEREMONY – INDIVIDUAL 10:00 – 16:30 13:30 Women’s Singles Final 10:00 – 16:30 14:15 Women’s Singles VICTORY CEREMONY – INDIVIDUAL 10:00 – 16:30 15:00 Men’s Singles Final 10:00 – 16:30 15:45 Men’s Singles VICTORY CEREMONY – INDIVIDUAL

Triathlon Day Date Sport Session Time Event Time Event 10 Sun 04 August Triathlon 08:00 – 14:00 8:00 Women’s Triathlon Final 08:00 – 14:00 11:00 Men’s Triathlon Final 08:00 – 14:00 13:20 Women’s Triathlon VICTORY CEREMONY – INDIVIDUAL 08:00 – 14:00 13:27 Men’s Triathlon VICTORY CEREMONY – INDIVIDUAL

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 155 VOLUME 2 Weightlifting Day Date Sport Session Time Event Time Event 5Tue 30 July Weightlifting 10:00 – 12:15 10:00 Men’s Up to 56kgs Final 10:00 – 12:15 12:05 Men’s Up to 56kgs VICTORY CEREMONY – INDIVIDUAL 15:00 – 16:30 15:00 Women’s Up to 48kgs Final 15:00 – 16:30 16:20 Women’s Up to 48kgs VICTORY CEREMONY – INDIVIDUAL 18:00 – 20:30 18:00 Men’s Up to 62kgs Final 18:00 – 20:30 20:20 Men’s Up to 62kgs VICTORY CEREMONY – INDIVIDUAL 6Wed 31 July Weightlifting 10:00 – 13:10 10:00 Men’s Up to 69kgs Final 10:00 – 13:10 13:00 Men’s Up to 69kgs VICTORY CEREMONY – INDIVIDUAL 15:00 – 17:20 15:00 Women’s Up to 53kgs Final 15:00 – 17:20 15:00 Women’s Up to 58kgs Final 15:00 – 17:20 17:00 Women’s Up to 53kgs VICTORY CEREMONY – INDIVIDUAL 15:00 – 17:20 17:10 Women’s Up to 58kgs VICTORY CEREMONY – INDIVIDUAL 7 Thu 01 August Weightlifting 10:00 – 13:15 10:00 Men’s Up to 77kgs Final 10:00 – 13:15 13:05 Men’s Up to 77kgs VICTORY CEREMONY – INDIVIDUAL 16:00 – 18:00 16:00 Women’s Up to 63kgs Final 16:00 – 18:00 17:50 Women’s Up to 63kgs VICTORY CEREMONY – INDIVIDUAL 19:00 – 22:15 19:00 Men’s Up to 85kgs Final 19:00 – 22:15 22:05 Men’s Up to 85kgs VICTORY CEREMONY – INDIVIDUAL 8 Fri 02 August Weightlifting 10:00 – 12:45 10:00 Men’s Up to 94kgs Final 10:00 – 12:45 12:35 Men’s Up to 94kgs VICTORY CEREMONY – INDIVIDUAL 15:00 – 17:00 15:00 Women’s Up to 69kgs Final 15:00 – 17:00 16:50 Women’s Up to 69kgs VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:15 19:00 Men’s Up to 105kgs Final 19:00 – 21:15 21:05 Men’s Up to 105kgs VICTORY CEREMONY – INDIVIDUAL 9 Sat 03 August Weightlifting 11:00 – 13:15 11:00 Men’s Over 105kgs Final 11:00 – 13:15 13:05 Men’s Over 105kgs VICTORY CEREMONY – INDIVIDUAL 15:00 – 17:45 15:00 Women’s Up to 75kgs Final 15:00 – 17:45 15:00 Women’s Over 75kgs Final 15:00 – 17:45 17:30 Women’s Up to 75kgs VICTORY CEREMONY – INDIVIDUAL 15:00 – 17:45 17:37 Women’s Over 75kgs VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:00 19:00 Men’s Bench Press Multi Disability Final 19:00 – 21:00 20:50 Men’s Bench Press Multi Disability VICTORY CEREMONY – INDIVIDUAL

Wrestling Day Date Sport Session Time Event Time Event 8 Fri 02 August Wrestling 11:00 – 13:45 11:00 Men’s Up to 84kgs 1st & 2nd Rounds 11:00 – 13:45 11:38 Men’s Up to 55kgs 1st & 2nd Rounds 11:00 – 13:45 12:00 Men’s Up to 66kgs 1st Round 11:00 – 13:45 12:30 Men’s Up to 120kgs 1st Round 19:00 – 21:45 19:00 Men’s Up to 55kgs 3rd Round & Repechage 19:00 – 21:45 19:00 Men’s Up to 66kgs 3rd Round 19:00 – 21:45 19:30 Men’s Up to 120kgs 2nd & 3rd Round 19:00 – 21:45 20:08 Men’s Up to 84kgs 3rd Round 9 Sat 03 August Wrestling 11:00 – 14:15 11:00 Men’s Up to 74kgs 1st Round 11:00 – 14:15 11:38 Men’s Up to 55kgs 1st Round 11:00 – 14:15 11:46 Men’s Up to 60kgs 1st Round 11:00 – 14:15 13:02 Men’s Up to 96kgs 1st Round 11:00 – 14:15 13:32 Men’s Up to 66kgs Semi Finals 11:00 – 14:15 13:47 Men’s Up to 84kgs Semi Finals 11:00 – 14:15 14:02 Men’s Up to 55kgs Semi Finals 19:00 – 21:20 19:00 Men’s Up to 74kgs Semi Finals 19:00 – 21:20 19:40 Men’s Up to 55kgs Final 19:00 – 21:20 19:57 Men’s Up to 55kgs VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:20 20:05 Men’s Up to 66kgs Final 19:00 – 21:20 20:22 Men’s Up to 66kgs VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:20 20:30 Men’s Up to 84kgs Final 19:00 – 21:20 20:47 Men’s Up to 84kgs VICTORY CEREMONY – INDIVIDUAL 19:00 – 21:20 20:55 Men’s Up to 120kgs Final 19:00 – 21:20 21:12 Men’s Up to 120kgs VICTORY CEREMONY – INDIVIDUAL 10 Sun 04 August Wrestling 11:00 – 13:30 11:00 Men’s Up to 74kgs 2nd Round 11:00 – 13:30 11:08 Men’s Up to 60kgs 2nd & 3rd Round 11:00 – 13:30 11:38 Men’s Up to 96kgs 2nd & 3rd Round 11:00 – 13:30 12:08 Men’s Up to 74kgs Repechage 15:00 – 16:30 15:00 Men’s Up to 74kgs Semi Finals 15:00 – 16:30 15:15 Men’s Up to 60kgs Final 15:00 – 16:30 15:32 Men’s Up to 60kgs VICTORY CEREMONY – INDIVIDUAL 15:00 – 16:30 15:40 Men’s Up to 96kgs Final 15:00 – 16:30 15:57 Men’s Up to 96kgs VICTORY CEREMONY – INDIVIDUAL 15:00 – 16:30 16:05 Men’s Up to 74kgs Final 15:00 – 16:30 16:22 Men’s Up to 74kgs VICTORY CEREMONY – INDIVIDUAL

156 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2 E2 Restricted or Prohibited Items and Actions Items and Actions that are restricted or prohibited inside a Commonwealth Games Venue All spectators must consent to inspection for restricted and prohibited items. Persons refusing inspection may be denied entry and tickets will not be refunded. The following items and actions are restricted or prohibited inside Commonwealth Games venues:

Alcoholic beverages (spectators are not permitted to take Display of unauthorised signage (including commercial, alcohol into the venue, however it will be available for political, religious or of offensive content) purchase at some venues) Display and Distribution of unauthorised literature/ publicity Smoking in non designated areas materials (e.g. flyers, brochures, etc) commercial or Animals (except service animals) otherwise Balls, Frisbees and similar items Participation in ambush marketing activity or sales of counterfeit goods Banners Unauthorised collection of money or commercial activity Flags larger than 2m x 1m and/or of non participating nations (e.g. busking, charities, collecting money, etc) Flag poles larger than 1m Political or religious rallies or demonstrations Bicycles Entering restricted access areas (including the field of play) Glass Obstructing gangways, access ways, entrance and exits, Cans stairwells or any similar place Devices capable of causing disturbance Dangerous or disruptive behaviour (e.g. horns trumpets, lasers) Any other items or actions which are deemed inappropriate Scooters, Skateboards and other skates (excluding or dangerous and could disturb the enjoyment of others motorised scooters for persons with a disability) Spectators are prohibited to display or distribute any Outsized bags/cool bags (all personal belongings should be unauthorised literature, advertising or promotional items able to fit under the seat), as a guide, bags must be less than within the venue. (This includes all commercially branded 40cm x 40cm materials/products not distributed by official sponsors). Pushchairs (storage will be provided at venues) Violators will be ejected and/or offending materials Open umbrellas in the seating bowl confiscated at the discretion of M2002 Ltd. Gambling Spectators may not bring into or operate any equipment that is capable of transmitting or receiving radio communications. Broadcast/recording equipment of non rights-holding Mobile phones are permitted except where stated otherwise. broadcasters Prohibited items illegal under English Law are not permitted Unauthorised broadcast through cellular phones or at M2002 Ltd venues. (e.g. knives, firearms and ammunition, transmitting devices certain drugs, explosives, incendiary devices and certain Video cameras and digital cameras capable of transmitting chemicals carried without a reasonable excuse). radio frequencies Flash photography or other lighting devices during certain sessions at some venues

MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 157 VOLUME 2 E3 Training Venues

Training Venues – Facilities and Management Support

Sport Venue Facility Ownership No of Volunteers Venue Management/Support Aquatics Stockport Pool Purpose built 50m public facility 4 Full management and lifeguard/first aid support Athletics Boggart Hole Clough Council owned athletics facility 2 MCC Staff support on site Athletics Wythenshawe Park Council owned athletics facility 3 MCC Staff support on site Badminton Aquinas College Private college sports hall facility 3 Caretaker contactable via radio Hockey Bowdon Hockey Club Private club facility 1 Officer on site Judo Manchester Grammar School Private school sports hall facility 3 Caretaker contactable via radio Netball Sugden Leisure Centre Public sports hall facility 6 at any time Full management and 1st aid support Rugby Aldwinians RFC Private club facility 3 Club members worked as volunteers Rugby Burnage RFC Private club facility 3 Club members worked as volunteers Rugby Manchester RFC Private club facility 3 Club members worked as volunteers Rugby Old Bedians RFC Private club facility 3 Club members worked as volunteers Rugby Sale Sharks RFC Private club facility 3 Club members worked as volunteers Rugby Stockport Grammar School Pool Private school pool facility 2 part of contract Caretaker and school bursar worked as reception 2 paid lifeguards staff. Lifeguards brought in to supervise pool. Squash Northern Squash Club Private club facility 3 Club staff worked as volunteers Triathlon Wythenshawe Forum Pool Council owned 25m pool facility 3 Full management and first aid support Weightlifting Manchester Leisure SDC Council owned sports hall facility 6 Full management and first aid support Wrestling Salford Wrestling Academy Private club facility 6 Club members worked as volunteers

158 MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT VOLUME 2