TheExchangeP ost.com Vol. 67, No. 6 June 2017

The Exchange supported Anakonda 16 in Poland. Photo by Jessy Macabeo, Exchange merchandise clerk. Emerging Challenges Lead to Realignment of Regions

From Director/CEO Tom Shull

When the Europe/SWA region has been Department of reestablished to allow for maximum Defense began responsiveness and service. reducing the Effective May 21, Jason Rosenberg number of became the senior vice president of troops by 10,000 the Europe/SWA region, and I can in Europe, the Exchange critical position and work with our think of no better person to fill that Region SVP Europe/ responded by rightsizing current Europe/SWA commander, Southwest Asia Karin Duncan operations on the continent COL Geoff De Tingo and incoming Jason Rosenberg Region SVP Pacific and consolidating the Europe, commander COL Scott McFarland. A 28-year Exchange veteran, the Exchange’s Europe/SWA region areas into a single OCONUS region Jason brings experience at all was a critical and necessary step inSouthwest 2014. Asia (SWA) and Pacific management levels, which will to ensuring we are fully prepared At the time, that decision was to support the ever-expanding the right thing to do. However, to the Europe/SWA Region as its overseas military mission. emerging international challenges be a significant force multiplier As Jason and our Europe/SWA in Europe and Southwest Asia at the tip of the spear. Jason’s region team support operations required us recently to reexamine leadershipassociates supportand insight our asWarfighters a member from Norway to the United Arab the Exchange’s overseas capabilities of the senior executive team will Emirates 4,600 miles to the south, to ensure we can fully support the bring added value to our entire Karin Duncan, a proven leader ever-growing number of important organization. with an amazing track record of bilateral and multilateral military Judging from the sheer number success in the OCONUS Region, will exercises and training involving of service members returning to thousands of additional U.S. troops. Europe and the Middle East as well which is experiencing its own After evaluating the present as the increased frequency and uniquecontinue geopolitical to lead the challenges. Pacific Region, and future needs, the Exchange’s scope of operations, reestablishing We thank Karin for her many

Continued on page 2 WORDS FROM DIRECTOR/CEO Tom Shull EXCHANGE NEWS | News You Can Use

Continued from page 1 Emerging Challenges Lead to Realignment of Regions Dynamic OCONUS Achievements

accomplishments as the SVP of oversaw the team’s negotiations the expansive OCONUS Region, Region and their contingency with U.S. Forces Japan on the which stretches 8,000 miles, from plannersThe Europe/SWA underscore region, the Exchange’s Pacific Exchange’s withdrawal plan from Guam to Portugal. Her amazing relevancy to military readiness the government of Japan funding, leadership and passion for serving and resiliency. Veteran Exchange saving $43 million to $70 million in service members and their families managers Jason Rosenberg and is unmatched. She has established Karin Duncan are heading the 15 years. a tremendous foundation for Jason earningsSince 2014, for the the Pacific OCONUS Region Region over and the rest of the Europe/SWA respectively as senior vice has set up nearly 180 remote stores team to build upon as she focuses presidents.Europe/SWA In and other Pacific words, regions the to support military exercises. In her attention to the growing and regions are in good hands. changing military mission in the Until last month, the two regions and Europe worked very hard were known as the OCONUS Region, serving2016, associates U.S. troops in bothdeployed the Pacific to We are fortunate to have two with Duncan serving as the senior military exercises, and this year is highlyPacific. seasoned SVPs leading vice president and Rosenberg as bringing even more opportunities two increasingly active overseas regional vice president. Many to demonstrate the Exchange’s regions, who will serve and guide successes occurred in OCONUS unique expeditionary capabilities. our operations as we support under their watches. In April 2016, at the International troops far from home with the The new Wiesbaden shopping Peacekeeping and Security service, support and tastes of mall opened in 2015. Duncan and Center in western Ukraine, the home only the Exchange can Rosenberg oversaw the right- Exchange opened a 10-foot-by- provide. sizing of Exchange facilities in 10-foot, troop-run store stocked We Go Where They Go! Europe to correspond to troop with basic necessities for the Joint drawdowns. They worked with the Multinational Training Group- Logistics, Merchandising and Real Ukraine. Two months later, the Estate directorates to successfully Exchange served 30,000 U.S., relocate our distribution center NATO and multinational troops from Giessen, Germany, to participating in Anakonda 16, the Germersheim. largest military exercise in on the She and Rosenberg also oversaw continent since 1992. The Exchange successful launches of new products, such as working with the exchanges (MFEs) and 15 associates Services, Food & Fuel Directorate todeployed Poland. three mobile field to begin making Krispy Kreme In 2016, the Exchange operated doughnuts at Germany’s Gruenstadt stores in Bulgaria and Romania bakery. for troops supporting Operation As senior VP over OCONUS, Atlantic Resolve, a demonstration Duncan led Europe to the highest of U.S. commitment to peace earnings percentage (DOR) since and security in the region. The the 1990s for three straight years. Exchange’s other facilities included three in Bosnia and three in Kosovo. entire OCONUS Region consistently This past January, three Exchange exceededThe financial plan earnings for three for years the in a row under Duncan’s leadership. were deployed to three locations The grand opening in Zagan, Poland. Read One of Duncan’s most astounding inMFEs Poland and tothree support field 3,500barbershops troops more about support of military exercises accomplishments as OCONUS bound for locations throughout senior vice president was when she 10-11. in the Pacific and Europe/SWA on pages Continued on page 3 Eastern Europe. It marked the first 2 EXCHANGE POST | JUNE 2017 EXCHANGE NEWS | News You Can Use

Continued from page 2 Scott Maskery, the Real Estate Exchange Dynamic OCONUS Achievements “Jason Rosenberg and Karin Directorate and thousands of Duncan are the perfect associates who deployed voluntarily Ranked Best people to lead the Exchange to adapt our scope of service in South Korea as 30,000 U.S. for Vets to new heights fulling our troops continue relocating from For the fourth straight year, mission of serving the the northern part of the country Military Times Nation’s Warfighters and to Camp Humphreys, which will has named the become the largest U.S. Army and going where they go.” Exchange as one of garrison in Asia. As the troops the best places for - Director/CEO Tom Shull Veterans to work. will close stores at shuttered Check out the Best installations.move, our Pacific teammates for Vets: Employers To prepare for Camp Humphreys time Western forces were deployed 2017 rankings. on a continuous basis to NATO’s to become the major enduring military hub, the Exchange opened The rankings recognize in November a $6.2 million mini- organizations like the Exchange for commitment to providing newly expanded eastern flank. mall, with an Express, Starbucks, Exchange will open two more troop opportunities to America’s Veterans. facilitiesWithin the in nextPoland. five months, the Taco Bell, Subway, dry cleaners, “This is an honor and Additionally, 4,000 Soldiers of the barbershop and Military Auto demonstrates our commitment to 2nd Armored Brigade Combat Team, Source. Later this year, the those in uniform as they transition 1st Infantry Division are expected from the military family to our to deploy from Fort Riley, Kan., this new 300,000-square-foot shopping Exchange Pacific team will open a fall to Europe for Operation Atlantic mall, part of a “downtown” that will family,” said Exchange Chief HR Resolve. Associates are already include the commissary and name- planning for the arrival of these brand concessionaires. The 1.8 Thirty-six percent of the Officer Leigh Roop. troops to ensure the Exchange will million square foot shopping area Exchange’s total workforce are be there to serve them on day one of will serve as the heart and soul of Veterans, spouses and military their deployment. Camp Humphrey’s community. dependents. Let’s not forget that that the The 300,000 square foot The list of winners include large Exchange still maintains facilities Exchange will be the world’s third and small businesses as well as in Afghanistan, Iraq, Kuwait, Qatar, largest, behind KMCC in Germany many Fortune 500 companies. Jordan, the United Arab Emirates and Kadena AB on Okinawa, Japan. “The companies on the Military and Saudi Arabia, serving our “As we look back over all that Times Best for Vets list earned we accomplished as a team in their rankings through determined coalition partners in Southwest efforts to recruit and support AsiaNation’s and Warfighters the Middle East. and their look forward to accomplishments Europe and the Pacific and then service members, Veterans and As in Europe, contingency locations military families,” said George regions, Jason Rosenberg and Karin played a crucial role in the Exchange Altman, the Military Times editor Duncanof the new are Europe/SWA the perfect people and Pacific to lead the Exchange to new heights in charge of the rankings. “These the Exchange served more than efforts deserve recognition from serving troops. In the Pacific in 2016, fulling our mission of serving the 12,000 Soldiers, Sailors and Marines the country and should get the in military exercises and expect to where they go,” said Director/ attention of Veterans looking for a Nation’s Warfighters and going new career.” throughout this year to support CEO Tom Shull. “They and their Military Times includes Army numerousopen more exercises mobile field involving exchange U.S. associates are some of the best forces and coalition partners. teams I’ve ever encountered in my Times, Navy Times, Air Force Times In a major project for the new retail career. and Marine Corps Times, all sold at “I am very proud of all of them.” the Exchange.

Pacific Region, Duncan is working with Pacific Commander COL JUNE 2017 | EXCHANGE POST 3 EXCHANGE NEWS | Veterans Online Shopping Benefit

Veterans Online Shopping Benefit How Can You Help Communicate?

“Your assistance in getting the word out about the Veterans online shopping benefit is deeply appreciated. Please invite a Veteran to visit VetVerify.org, beginning June 5.” — Tom Shull, Exchange director/CEO

Starting June 5, honorably discharged Veterans can verify their eligibility to shop military exchanges online. Using data received from the Defense Manpower Data Center, Veterans can verify eligibility now and begin shopping on Veterans Day 2017. How will you communicate the Veterans VetVerify.org to your installation and community? online shopping benefit and Here are ways Exchanges are communicating the VetVerify.org:

Veterans• Local onlineVFW events shopping benefit and • Main store manager’s meetings • Retiree Appreciation Days • Command briefings • Store signing Email your ideas on how you’re communicating the Veterans [email protected]. Exchange Sales and Merchandise Manager Pamela Vallely speaks

online shopping benefit to with a customer about Veterans online shopping benefit. Veterans online shopping benefit updates will be included in the Exchange Post and on store billboards each month: Exchange Virtual Toolbox and shopmyexchange.com/veterans

4 EXCHANGE POST | JUNE 2017 EXCHANGE NEWS | Veterans Online Shopping Benefit EXCHANGE NEWS | News You Can Use

VetVerify.org Waste Awareness Saves Money Goes Viral on By LTC Vernon Jakoby Government agencies have a Take action to practice June 5 reputation for wasteful spending. sound ethics, comply with As taxpayers, we are concerned regulatory and other legal over acts of waste. As stewards of non-appropriated funds, we must requirements. Identifying, Information and videos all be educated on waste, which reporting or eliminating about VetVerify.org and the new is part of the trio known as fraud, waste of resources is waste and abuse. everyone’s responsibility! Waste was a hot topic following Veterans online shopping benefit Facebook page, helping spread the the President’s March 13, 2017, military personnel are punishable will be on the official Exchange word about this exciting launch executive order to conduct a under Chapter 47 of the Uniform for us and our customers. comprehensive plan for reorganizing Code of Military Justice.” “Like” then “share” to the executive branch. Cleaning up the Mismanagement refers to actions maximize the exposure of these by managers or supervisors that informational posts in social to combating waste and sets the media channels. exampletop office for of othersgovernment to follow. is a start great example. Too many people on VetVerify.org is where acreate shift cana waste create of funds.a high expenditureStaffing is a The Exchange is concerned for salary, but too few on a shift can their military service before with waste caused by cause a loss of sales. Managers must Veterans must first visit to verify they can shop online beginning mismanagement, carefully make decisions to create Veterans Day. VetVerify.org is an inappropriate actions and balance and take actions designed independent website set up to to minimize wasteful costs. support of Army, Air Force, Navy, inadequate oversight. Inappropriate actions refers to Marine Corps and Coast Guard As a Department of Defense entity, any action by an employee that Veterans. the Exchange is concerned with creates waste. It covers a wide range VetVerify.org was soft- waste caused by mismanagement, of actions, such as using too many launched April 25. From that day inappropriate actions and paper towels, leaving lights on when through May 25, 8,196 Veterans inadequate oversight. Commonly, they should be off or knowingly visited the site. Thirty-nine waste does not involve a violation of disposing of usable materials. All percent were approved to shop law, but penalties do exist. Exchange employees have an impact online. Twenty-nine percent were The Department of Defense on this type of waste. already approved to shop now. Instruction 1015.15, Establishment, Inadequate oversight refers to The Veterans online shopping Management, and Control weak control systems. Oversight of Non-appropriated Fund of contract management is key, 13 million honorably discharged Instrumentalities and Financial where systems for estimating benefit could potentially bring Vets back to the exchanges. Help Management of Supporting and billing, as well as others, can us spread the word by telling Resources, states, “Non- increase the risk of unallowable and Veterans you know of this great Appropriated Funds (NAF) are unreasonable expenses. entitled to the same protection as Take action to practice sound them on shopmyexchange.com. funds of the U.S. Treasury. NAF ethics, and comply with regulatory benefit and deals that await Encourage them to visit VetVerify. personnel are subject to the same and other legal requirements. org so they can start shopping penalties that govern the misuse Identifying, reporting or online on November 11. of appropriations by Appropriated eliminating waste of resources is Funds personnel. Violations by everyone’s responsibility!

JUNE 2017 | EXCHANGE POST 5 EXCHANGE NEWS | News You Can Use WORDS FROM SVP Karen Cardin Healthy Lifestyle Festival — Coming to an Installation Near You! The Exchange and Defense Commissary Agency are hosting Healthy Lifestyle Festivals at many installations. The events began in May and will run throughout this month. Each event combines the best the military community has to offer to improve the health and wellness of service members and their families. This is the perfect opportunity for Exchanges to collaborate with local services and businesses to include Morale, Welfare and Recreation

and clinics. (MWR),Read fitnessmore about centers, this hospitals, event.

Germersheim DC Continues Building Team

Germersheim DC Human Resources Manager Svea Michel reads the Stars and Stripes hiring advertisement for the DC. As of May 12, 167 of

225Read positions more about (74 thepercent) GEDC haveand its been recent permanently opening. filled.

6 EXCHANGE POST | JUNE 2017 WORDS FROM SVP Karen Cardin Customer Experience is Key for SVP Karen Cardin Karen Cardin The eCommerce/customer with the IT team, will launch a was promoted experience team consists of the new Oracle platform in July to to Senior Vice e-commerce store functions and the support shopmyexchange.com. This President of omni-channel marketing functions platform will set the foundation eCommerce for the Exchange. It is paramount for for growth as we move into the December customers to have the same seamless future. It will give us near real- 2016. During and frictionless experience no matter time inventory, with better her 24 years at how they choose to shop—brick and the Exchange, she has served as mortar, website or mobile. the closest location. Also, we will vice president of merchandising, David Lemons, VP eCom havecustomer a responsive order fulfillment design so from our eCommerce operations, hardlines merchandise and operations, is mobile experience will be much and specialty/store consumables. leading the charge on customer more customer friendly and easier What are your top priorities as service. His team works closely with to update as customer demand SVP E-commerce? IT to ensure the website is updated changes. Currently 45 percent of The top priority of the Exchange with the latest customer-friendly our shoppers use a mobile device to is the launch of the Veterans features and is operationally sound purchase online. Is there anything else you would like Preparing for this endeavor has MILITARY STAR®, etc.). The team associates to know about you and online shopping benefit in 2017. for internal customers (finance, been a multiyear process and takes has led implementation of the Ship your plans for the team? exceptional teamwork across the from Store initiative, now reaching The eCommerce and Marketing organization. The Exchange has the 26 CONUS stores and KMCC. Ship are ready for any challenge. They potential to welcome home 13 million continue to grow and adapt as the honorably discharged Veterans on customer orders out of the closest from Store allows the fulfillment of Exchange business rapidly changes Nov. 11, and continue to provide a store’s inventory, shortening delivery time and cost. to better serve our customers. Websites are always evolving. the best customer experience, the Brad Nash, VP omni-channel To keep up, we will update the nextbenefit phase for theirof shopmyexchange.com service. To ensure marketing, is leaning forward look and feel of shopmyexchange. upgrades are planned for 2017 and with our one voice vision for our com and upgrade to a new order 2018 customers. Brad and his team are ensuring that customers receive management system in the near Can you explain what the one voice/one message across all future. These changes will give eCommerce/customer experience channels — weekly tabloids, website the customers the shopping team does for the Exchange? promotions, store signage and social environment they crave. media. They are responsible for the I have a strong commitment to look and feel of the shopping website. this company and those we serve. I come from a family with a military Do you expect any challenges history; we have generations who in 2107, and how do you plan to have served in WWII, Korea, Vietnam overcome them? and Iraq. The customers we support The Veterans online shopping have made a lifetime commitment to serve this country, and I consider it challenge, but we are ready! The my honor to serve them. potentialbenefit initiative to increase is our the top dividends The Exchange family is made up for our Soldiers and Airmen of remarkable people who go above is incredibly important. The and beyond expectations. Creating a seamless shopping experience is eCommerces’s goal. eCommerce team, in conjunction

JUNE 2017 | EXCHANGE POST 7 EXCHANGE NEWS | Family Serving Family Exchange Bakery Exceeds Customer Expectations

The Gruenstadt bakery team not only makes great-tasting cakes, the bakers are also surpassing expectations in design and customer service. Military spouse Christina Gutmans sent this compliment to Bakery Manager Mathias Baum: “I recently purchased a large sheet cake from you for my husband’s change of command. I wanted to thank you and your team so much for a fantastic product that truly surpassed my expectations! Not only was the cake delicious, the decoration itself was phenomenal. I’m not sure how you managed to get the logos and graphics so The bakery team at the GEDC grand opening. perfect, but everyone remarked on Right, the change of command cake. how gorgeous it looked.”

Express Team Makes Dream Come True for Young Customer

By Lisa Moak Kent, a young special needs “When our associates know it to Kent, who happily approved. customer, spent months eyeing they are empowered to Kent loved his cake so much that he the cake book at Germany’s make decisions and take warned his mom, “Don’t drop it,” as Ramstein AB Express, dreaming care of our customers, we they left for his birthday party. The Ramstein Express team — of his birthday cake. When Kent’s are at our best.” mom, Rebecca, went to the Express —COO Dave Nelson family serving family at its finest. tospecial pick upday a finallypreviously arrived, ordered Kent’s Lightning McQueen birthday cake. Michelle Ortiz went to the KMCC had not been delivered. Express mall to purchase Grand Lightning teamShe members was heartbroken were determined to find it McQueen cars. that not only would Kent get his Hanna and Ortiz decorated cake, they would also give him a the cake while Express Assistant special surprise to make his Manager Lolita Baltimore bought day memorable. a birthday card and $25 Exchange Reorder Associate Belinda Hanna gift card. Within the hour, the team bought a decorated cake from the Young customer Kent receives his dream commissary. Warehouse Associate birthday cake plus a special surprise. finished the cake and presented

8 EXCHANGE POST | JUNE 2017 EXCHANGE NEWS | Family Serving Family SHARE YOUR STORY Associates Share Their Stories of What Family Serving Family Means to Them McGhee Legacy of Family Serving Family Comes to End

By Philanda Morgan

The last of the McGhee band of He served 38 years, retiring as brothers will retire this month, “It’s a strange feeling being general manager at JB Lewis- ending a combined 125 years of the last McGhee to work at McChord in 2016. service to those who serve. the Exchange.” • John began at the Exchange in Western Region Retail Program 1982 as an hourly employee — John McGhee Specialist John McGhee’s retirement in Germany. He is retiring marks the end of service for the four this month. McGhee brothers, three of whom • Tim was the last McGhee completed careers at the Exchange. each during the Korean and Vietnam Wars. He served 10 years as a retail brother to join the Exchange Parents, too manager for Military Clothing Sales. in 1994. Tim is an Air Force Veteran who served during the Not only did the brothers serve Stan to Tim those who serve, but military Gulf War and Operation Just spouse and matriarch Billi McGhee, Oldest brother Stan McGhee Cause in Panama. Tim left the joined an AAFES Foodland in began the Exchange legacy and his Exchange in 2002 for a medical 1973 at a tiny Army installation in three brothers quickly followed: career. • Stan joined the Exchange in One more McGhee In 1979, Billi’s husband and 1970 as a cashier at Fort But never fear, one McGhee still Wildflecken,McGhee patriarch, Germany. Julian McGhee, Leonard Wood, Mo. Stan served serves at the Exchange: John’s wife, joined AAFES. 37 years before retiring in 2007. A 30-year Army Veteran, McGhee • Pat McGhee joined the Exchange had completed two tours of duty in 1978 as a vending routeman. Contracting Officer Mina McGhee.

Julian McGhee (right) served 30 years in Pat and John McGhee (right) showing their Stan McGhee deployed during Operation the Army before joining the Exchange. Exchange spirit. Desert Shield/Storm in 1990-91.

JUNE 2017 | EXCHANGE POST 9 EXCHANGE NEWS | News You Can Use EXCHANGE NEWS | News You Can Use Tent, Trailer, Bazaar or Extended Hours—All Bases Covered in Pacific Region Exercises By Lisa Moak

throughout the year supporting Soldiers, Airmen, SailorsThe Contingencyand Marines andin operations Pacific Region and exercisesteams are from busy Guam to Korea. The Exchange served Sailors upon arrival of Navy ships from the USS Carl Vincent Strike Group at the Navy base in Busan. More than 300 customers lined up at the bazaar barber. Many vendors worked day and night to serve the Sailors.

FreedomMobile Guardian.field exchanges While (MFE) supporting supported U.S. and Soldiers Canadian Soldiersin Korea induring Ulchi Operations Freedom Guardian, Pacific Reach the MFE and increasedUlchi The Camp Zama Exchange team set up an off-site mini Express at during the 12-day exercise. the Yokohama North Dock in Japan. salesThe by Camp 108 percent,Zama Exchange finishing supported with $36,000 deployed in sales troops

annual joint command exercise. duringGuam/Saipan Operation greeted Pacific Regiontroops duringand Yama Cope Sakura, North an by extending hours for food and retail and adding food

The Exchange supports all service members, includingvendors to Sailors handle and the Marines, increased no customer matter how flow. large or small the exercises or operation. One team, one mission,

one“The fight! Exchange is going to new heights fulling our mission of serving the Nation’s

Warfighters and and going where they go.” The Exchange bazaar hours extended into the night to ensure Sailors from the USS Carl Vincent Strike Group were served. - Director/CEO Tom Shull

A mobile field exchange and storage trailer support the Camp Humphreys and Osan AB team efforts during Ulchi Freedom Guardian in Korea.

10 EXCHANGE POST | JUNE 2017 EXCHANGE NEWS | News You Can Use One-Stop Shop Opens in Zagan, Poland By Brad Nisbett

Months of planning and coordination between the 4th Infantry Division, United States Army Europe (USAREUR) and Exchange associates culminated with the grand opening of the Zagan Troop Store in April. Located as the brigade headquarters during Atlantic Resolve’s operations, USAREUR positioned Zagan as the center of the rotating brigade’s area of responsibility as Soldiers operate across Baltic and Balkan countries. “Thanks to you and the entire AAFES team for working with us.” —Brig. Gen. Kenneth Kamper, 4ID deputy commanding general.

Zagan is home to the Polish Army’s 11th Armored Cavalry Division and has historically been the beacon of Poland’s military presence along its Western front to Germany. COL Geoff De Tingo, the Exchange’s Europe/Southwest Asia Now, acting as the beacon for morale and welfare commander, leads the team during the ceremonial ribbon cutting support in Eastern Europe, the Exchange proudly exchange-tactical (DOX-T) facilities to open in Poland. supports troops as they maneuver in and out of the at the Zagan troop store. It is the first of three direct operational greater Zagan military area, which includes two recently supported reception locations at Camp Karliki and Camp Trzebien. From barbers to tastes of home The 2,300 square foot troop store, referred to locally as the “Exchange Mall,” offers a wide selection of items and mission supplies, such as snacks, small electronics, health and welfare items, and tastes of home. The building also features a barber and beauty shop, an internet and mobile connectivity service provider, and soon a coffee shop. “I know a lot of you are very excited to be able to have this (Zagan troop store) here,” said Regiment Commander Lt. Col. Douglas P. Chimenti, during the grand opening. “It is just the increasing capabilities to make things better for Soldiers and improve the quality of life, and that is what USAREUR is doing and that is The Zagan Troop Store grand opening team: (Left to Right) General what AAFES does. Manager Carl Carpenter, Sgt. Maj. Eliecer Quintero, Services Business Manager Silke Hoffmann, Visual Merchandiser Chris Litch, CO Geoff “What is the motto of AAFES? ‘We go where you go.’ De Tingo, Store Associates Mickael Jenkins, Jarod Remillard, and And guess what? They’re here!” Polish associates Krzysztof Gorka , Wojciech Winczaruk, Agnieszka Wiktor, Jagoda Urbankiewicz,

Read about historic Zagan WWII events that influenced the movie “The Great Escape.”

JUNE 2017 | EXCHANGE POST 11 EXCHANGE NEWS | News You Can Use EXCHANGE NEWS | News You Can Use Customer Service: These Associates Rock! Michael Marshall Yamilka Ramos Keiwanna Smith Eastern Region/ Central Region/ Western Region/ Fort McNair, D.C. Fort Campbell, Ky. Edwards AFB, Calif.

“Michael is always courteous and friendly, “She truly cares for her customers “She is always working hard at not only to me but to every customers” and gives us the best service ever.” pleasing the customers.”

Andrew Turner Martin Rhodes Latanya Lankford Europe Region/ Pacific Region/ HQ Customer Grafenwoehr, Andersen Contact Center Germany AFB, Guam

“Andrew was very knowledgeable and “Martin went out of his way to A customer “wanted everyone to ensured my questions were answered.” take care of an elderly Veteran who know that Latanya Lankford was very didn’t feel well.” helpful and kind with assisting her with her order.” See their entire customer comments!

Recognizing the Front Lines: Calling Out Top Associates

like to call, the ‘IT Factor.’” “Your efforts reflect great credit upon yourselves, your operation and the Exchange overall. – Dave Thank Nelson, you for chief displaying operating what officer I Eastern Region Central Region Western Region Pacific Region Europe Region Veronica Carreon Sally Green Chris Cherry Hwang Kim and Ozlem Unal Fort Drum Offutt AFB Vandenberg AFB Song-won Chong Turkey Consolidated main store main store main store Camp Walker Ankara Troop Store main store Immacula Pierre George Newmy Janelle Leong Fort Lee Scott AFB Mountain Home AFB Satoru Ogino Thania Rezzante Popeyes Food court Popeyes Japan bakery Vicenza Del Din Burger King Leanna Kim Robert Groenleer Melissa Allen Toshio Saita Fort Belvoir/Fort Myer JB San Antonio Fort Bliss Yokota AB, Camp Cemille Nargis ASAP Flowers and Loss Prevention Services Zama, Camp Fuji Grafenwoehr Gift Shop Services Military Gear Center Read about them!

12 EXCHANGE POST | JUNE 2017 EXCHANGE NEWS | News You Can Use EXCHANGE NEWS | News You Can Use Wounded Warrior Hires Reach Milestone By Conner Hammett

The Exchange reached an “We are honored to have so important milestone this spring— many Wounded Warriors in the hiring of its 1,000th Wounded our Exchange family.” Warrior since 2010. “We are honored to have so — Leigh Roop, executive vice president and many Wounded Warriors in our chief human resource officer Exchange family,” said Leigh Roop, The Exchange has long been “These brave men and women have dedicated to providing career chief human resources officer. opportunities to military service freedoms at home. We are grateful members and their families. About thatsacrificed they continue so much toto serveensure their our 85 percent of the Exchange’s country by playing a vital role in global workforce has a military running the country’s oldest and connection, and 37 percent are The Exchange supports our Nation’s largest exchange service.” Veterans, spouses and dependents. warriors while in service and after.

General Visits HQ 2015 Exchange Annual Report Wins Design Award The Corporate Communication team added another accolade to its growing list of Graphic Design USA, American Inhouse Design Awards. Sandi Lute, chief of communications and public affairs; Johnny Olson, corporate communication manager; Steve Smith, corporate communication editor/historian; and Ryan Smith, corporate communication writer/ editor, were recognized for creation, design and writing of the Exchange 2015 Annual Report. The contest included 6,000 entries. Director/CEO Tom Shull hosted Exchange Other awards from the team can Board of Directors Vice Chairman Lt. Gen. be seen here. Aundre Pigee during a visit to the Dallas HQ.

JUNE 2017 | EXCHANGE POST 13 EXCHANGE NEWS | Loss Prevention EXCHANGE NEWS | Benefits

More Than 3,100 Shoplifters Loss Prevention’s Nabbed in 2016 Caught . . . Doing the Right Thing By Guy Pelland Core Value: The Courage to With TV cameras scattered Use Good Judgment around our stores in plain sight and all the public attention to the Exchange’s loss prevention efforts, you would think that nobody would get the nerve to shoplift. Not so. In 2016, 3,183 shoplifters were nabbed in the act of stealing nearly $300,000 worth of merchandise A friendly greeting and from Exchanges. Flossie Adams, from Germany’s Kleber offer to assist are the best Express, shows her safety award for always Who are these shoplifters? shoplifting deterrents an wearing sanitary gloves when working with the ready-to-eat food. They range from troops, associate can provide. family members, retirees and unauthorized shoppers. They come from all backgrounds, ages and closed-circuit TV. The hapless thief education levels. admitted to committing the crimes over a matter of weeks, not unlike • Cosmetics, $111,000 many repeat offenders. Their top five targets are: • Fragrances, $93,000 Watching the sales floor • Audio equipment, $67,000 • Men’s athletic shoes, $44,000 Although the Loss Prevention • Watches, $36,000 mission and techniques continue to change, the theme of a dedication to More than a gumshoe maximizing earnings by minimizing Associate Rebecca Franchuk at Goodfellow AFB, Texas, shows her LP award after When considering a loss losses remains constant. catching a customer trying to buy a $423 prevention program, most people Regardless of technology, we will watch for a clearance price of $39.99. think of the store gumshoe Franchuk noticed the clearance sticker and immediately alerted her supervisor, who who targets shoplifters making to halt shoplifters in their tracks to continue to watch our sales floors determined it didn’t belong on the watch. their daily attempts to swipe ensure merchandise is available for merchandise. Although store purchase by all valued customers. detectives are still used today, What can store associates do? the modern LP program uses The best deterrent to shoplifting sophisticated technology to focus that any associate can perform is on employee theft, safety and providing quality customer service. unreported concession sales. A friendly greeting and offer One such case in 2016 at Italy’s to assist are the best deterrents Aviano AB resulted in a shoplifter an associate can provide. Honest being detained and charged for customers will welcome the theft of $3,200 in merchandise. attention, while people who steal He was caught red-handed by are looking for privacy in which to Eric Beasley, from Germany’s Ramstein AB commit their crimes. Subway, keeps his training info in binders for easy printout and refresher training. security officers watching him on

14 EXCHANGE POST | JUNE 2017 EXCHANGE NEWS | Loss Prevention EXCHANGE NEWS | Benefits Always Available — eBenefits Retirees:

Active associates, you can reach • Check out the life insurance Try These needs analysis tool to Mypenpay plan ahead for next fall’s viaeBenefits via Employee Self Service.. open enrollment Resources Exchange retirees, find eBenefits • Change your family status on 24/7/365.exchangebenefits.ehr.com Here are the things you your insurance plan, such as When logging on to canYour do: eBenefits page is available having a baby or getting married. aafesretirement.mypenpay.com for • summary for coverage amounts these events to make changes. • Select your Social Security the first time: andReview premiums. your 2017 benefits • TryVisit the eBenefits Aetna FSAwithin savings 31 days of number (SSN) as login • calculator and interactive video preference. • Enroll in the 401(k), personal to learn about FSA accounts • Enter your SSN with accidentChange your insurance, beneficiaries long-term list. and be ready for fall’s open no dashes. care and life insurance. For the enrollment. • Enter the password provided. last two, you’ll need to provide • Select “Login.” proof of good health before plan now for fall’s open enrollment or • Answer three security coverage is effective. duringeBenefits the year is a ifgreat you havetool to a lifeuse event to questions. • Review insurance booklets and need to change anything. • Enter a personal password and brochures to understand between six and 20 characters the plans. without special characters. It may contain alphabetical characters, numeric characters Going on Vacation? Don’t Let or both. Your Lab Tests Slide by the Wayside Forgot your password? Don’t worry: • Select “Forgot Password?” • Select your SSN as login Summer means vacation time preference. and travel. If your doctor has • Enter your SSN with ordered lab tests, it’s important to Find more than 2,200 Quest no dashes. stay on track. This is true whether • Enter your last name as it labs, regardless of where appears on check or advice. you’re at home or traveling. you’re cooling your jets. Aetna’s preferred national lab, If your last name contains an Quest Diagnostics, makes it easy. extension, enter it as Sample Jr. or Sample, Jr. Locations anywhere • Select “Submit.” You can go for a test even while long wait. This way, you make the If you had previously logged in, traveling at Quest’s more than most of your valuable vacation time. answer the security questions. If 2,200 patient service centers across To set up an appointment, visit you don’t remember the answers, the United States. Plus, using an in- QuestDiagnostics.com Or call select “My Password via U.S. Mail” network lab may help lower your 866-MYQUEST (866-697-8378). to get it within two business days. out-of-pocket costs. Other labs are available in the If you receive the message that Find a location near your your account is locked, call 866- summer getaway, and schedule an provider directory or call the the 471-0368 from 8 a.m. to 6 p.m. appointment in advance to avoid a numbernetwork. on To your find memberone, go to ID your card. online

JUNE 2017 | EXCHANGE POST 15 TRANSITIONS | Transfers, Obituaries, Retirements TRANSITIONS | Transfers, Obituaries, Retirements

Transfers William Cafferty, 79, died May 7 in Ernest Holloway, 72, died April 15 in Kerrville, Texas. The Loss Prevention Hampton, Va. He was a custodian at JB Bradley Caldwell – LP manager IV, deputy director retired in 1993. Langley-Eustis. Okinawa, to LP manager IV, JB San Antonio Alejo Calderon, 79, died Oct. 1 in Rena Inderrieden, 86, died Feb. 7 in Stockton, Calif. The West Coast DC Waldorf, Md. The JB Andrews vending Stephanie Davenport – HR manager materials handler retired in 2006. supervisor retired in 1996. trainee, HQ, to HR manager II, Hanscom AFB Clara Mae Carter, 80, died March 7 Herschel Jeter, 90, died March 20 in Newport News, Va. The JB Langley- in Fair Oak Branch, Texas. The HQ Brett Gregory – services business Eustis food activity foreman retired associate retired in 1979. manager, Fort Irwin, to services in 1990. business manager, Nellis AFB Robert Jones, 86, died March 31 in Ida Cesar, 74, died Feb. 25 in Eddy, Disputanta, Va. The Fort Lee Class Six Robert Groenleer – LP manager IV, Texas. The Waco DC logistics assistant manager retired in 1991. JB San Antonio, to LP manager IV, retired in 2004. Okinawa Richard Kish, 87, died March 6 Ben Davis, 84, died March 19 in in Aiken, S.C. The Alaska Area Thomas Healy – store manager (BR), Dothan, Ala. The West Georgia district maintenance foreman retired in 1985. Fort Riley, to shift manager (retail/gas), manager retired in 1993. Fort Carson Florence Lowy, 79, died March 3 in Anne Doty, 84, died March 8 in Rincon, Las Vegas, Nev. The Nellis AFB services John Hutchins – food court manager, Ga. The Exchange merchandise support business technician retired in 2000. Kwajalein Atoll, to restaurant manager, quality assurance specialist retired Buckley AFB Doris McCain, 92, died March 23 in 1994. in San Antonio, Texas. The Fort Sam – store manager Michael Murakami Gerald Dudley, 87, died March 3 in Houston associate retired in 1978. Altha, Fla. The Wiesbaden vending manager (BR/Gas), Travis AFB Susan McElroy, 72, died April 8 in machine worker retired in 1990. Dubois, Pa. The Fort Belvoir store (BR/gas) Schofield– Barracks,assistant storeto store Leonard Nations Pauline Dunsmoor, 86, died March manager retired in 2006. manager (BR), Thule AB, to store 7 in Howell, N.J. The Fort Monmouth manager (BR), Hanscom AFB Roxie McRae, 69, died April 5 in sales associate retired in 1983. Fayetteville, N.C. The Fort Bragg store – store manager (BR), Larissa Odom Ophelia Edge, 67, died Nov. 9 in associate retired in 2003. Travis AFB, to assistant store manager Fayetteville, N.C. The Fort Bragg store (BR), Thule AB Roy Morrison, 87, died April 1 in associate retired in 2008. Clarksville, Tenn. The HQ motor vehicle – store manager (BR), Jacqueline Scott Howard Gregory, 77, died March 21 in operator retired in 1995. Okinawa, to operations manager, Kathleen, Ga. The Fort Stewart general Fort Stewart Maxine Nicklin, 89, died April 4 manager retired in 1993. in Central City, Ark. The Exchange – sales area manager, Jennifer Stinson Francisca Gribble, 91, died March Military Clothing Store manager Fort Sill, to senior marketing manager, 28 in Tampa, Fla. The MacDill AFB retired in 1994. HQ operations clerk retired in 1989. Dwight Odum, 67, died Jan. 7 in – store manager (MS), Stephen Weaver Angelina Griffin, 87, died Dec. 22 in Newport News, Va. The Dan Daniel DC Andersen AFB, to store manager, Nellis Suitland, Md. The JB Andrews senior materials handler retired in 2012. AFB store associate retired in 2015. John Okamoto, 92, died March 7 in Maude Hall, 93, died March 15 in Dallas, Texas. The HQ assistant area In Memory Laguna Niguel, Calif. The Presidio of retail manager retired in 1987. 76, died Jan. 30 in Cedar David Aos, San Francisco sales associate retired Cynthia Pansza, 64, died March 13 Hill, Texas. The HQ supervisory telecom in 1985. in Columbus, Ga. The West Coast DC system specialist retired in 1995. Judy Hankins, 88, died March 22 in logistics assistant retired in 2003. 76, died March 25 in Isham Bass, Morrow, Ga. The Exchange warehouse Elisa Sebring, 54, died April 5 in Itasca, Texas. The Waco DC motor foreman retired in 1986. Yorktown, Va. She was a store associate vehicle operator retired in 2012. Luverta Hare, 86, died March 28 in at JB Langley-Eustis. 84, died Jan. 29 in Flora Bibilone, Hampton, Va. The JB Langley-Eustis Mary Skidmore, 69, died Nov. 6 in Waipahu, Hawaii. The Hickam AFB cook retired in 1993. Dallas, Texas. The HQ buyer retired senior store associate retired in 1993. Catherine Heimann, 94, died March 30 in 2003. 95, died March 13 in Lena Bixby, in Huntsville, Ala. The Redstone Arsenal David Starr, 78, died Nov. 25 in San Del Rio, Texas. The Laughlin AFB operations clerk retired in 1984. Antonio, Texas. The Fort Sam Houston operations clerk retired in 1982. motor vehicle operator retired in 1991.

Check out who won Thanks Awards and celebrated anniversaries! 16 EXCHANGE POST | JUNE 2017 TRANSITIONS | Transfers, Obituaries, Retirements TRANSITIONS | Transfers, Obituaries, Retirements

Patsy Summers, 86, died Feb. 14 Retirements in Louisville, Ky. The Exchange accounting technician retired in 1991. Abraham Alcantara, West Coast DC, TheExchangeP ost.com Juanita Thomas, 79, died March 18 in 15 years Fort Worth, Texas. The NAS Fort Worth Dale Blackwell, Dan Daniel DC, Army & Air Force Exchange JRB supervisory store assistant retired Service in 2006. 22 years P.O. Box 660202, Brenda Trudo, 58, died April 4 in Carol Cocke, Europe, 37 years Hopemills, N.C. She was a food service ATTN: EG– CC worker at Fort Bragg. Anita Compton, Fort Lee, 10 years Dallas, TX 75266–0202 Brenda Warfle, 61, died Feb. 28 in Michael Conrad, Europe, 33 years Forest Park, Ga. The Southeast DC [email protected] warehouse foreman retired in in 2013. Nancy Copada, Minot AFB, 31 years Alexandria Whitley, 23, died March 31 Thomas C. Shull in Colorado Springs, Colo. She was an Bonna Hill, HQ, 16 years associate at Fort Carson. Dennis Hultman, Fort Leonard Director/ChiefJohnny Executive Olson Officer 94, died Feb. 28 in Eleanor Windham, Wood, 11 years Corporate Communication Germany. The Fort Benning Military Clothing Store manager retired in 1989. Ralph Lara, Waco DC, 17 years Manager Elease Wooten, 78, died Feb. 23 in John Low, JB Langley-Eustis, 30 years Lisa Moak Decatur, Ga. The Dobbins AFB reorder Editor associate retired in 1992. Michael McAllister, Patrick AFB, Quinton Word, 57, died Jan. 20 21 years Steve Smith in Dallas, Texas. The e-commerce Assistant Editor customer contact assistant retired Wendy Purvis, HQ, 7 years in 2015. Former LP Deputy Director Passes Away William Cafferty, former deputy After retiring from the Exchange Photos From the director of the Loss Prevention in December 1993, Cafferty worked Directorate, passed away May 7 in as a loss prevention consultant for Field on Flickr Kerrville, Texas. He was 79. ACE Hardware. Cafferty, who retired from the “Mr. Cafferty was a true Exchange in 1993, was the senior visionary for the LP Directorate,” ranking civilian in safety said Eric Stewart, the and security when the senior directorate’s vice president. “He understood that LP’s Force colonel. future would be more officialAfter was serving an Army in the or Air reliant on technology and Korean and Vietnam wars, solid partnerships across Cafferty retired from the Air directorates.” Force as a master sergeant Cafferty introduced the William and started with the Cafferty electronic surveillance Exchange in 1971. He served program and expanded use in Europe and throughout of closed-circuit television. the U.S.before arriving at HQ in “Mr. Cafferty was the glue that 1979 as chief of the security branch. held the directorate together He was promoted to deputy between the ever-rotating colonels director of safety and security who oversaw Loss Prevention years in 1982. ago,” Stewart said.

JUNE 2017 | EXCHANGE POST 17 w

Get to Know the Mission and Unique Customers at Fort Drum

Named in honor of Lt. Gen. Hugh A. Drum, who served in both world wars and was president of the company that managed the Empire State Building.

Maj. Gen. Frederick Grant (son of The 10th Mountain Division (Light The coldest day on Fort Drum was Ulysses Grant) purchased the land in Infantry) arrived at Fort Drum in 1985. Jan. 16, 1994 (-43 degrees F). upstate New York in 1908. During WWII, the 10th was the only Fort Drum’s proximity to Lake Ontario Originally named Camp Pine, units division to receive special mountain causes lake effect snow, which dumps used the favorable summer climate to training. They retain the “Mountain” large amounts of snow in very little train. designation to this day. time.

The post wasn’t named Fort Drum Since 2001, the 10th’s four brigades In winter 2013, the area was blasted until 1974. have deployed more than 20 times. with more than 189 inches of snow.

Major Unit: Serving Ft Drum:

10th Mountain Division 1 5 14 (Light Infantry) Main Exchange Expresses Restaurants

Originally activated as the 10th Light Division There are 348 Exchange associates (Alpine) in 1943, the division was redesignated the serving Fort Drum, 56 percent of whom 10th Mountain Division in 1944 and fought in the mountains of Italy in some of the roughest terrain are spouses or Veterans. in the country.

18 EXCHANGE POST | JUNE 2017