Pediatrics and Adolescent Medicine (608) 263-6421 Lab Hours 2880 University Avenue Monday-Friday, 8:30 A.M

UW Health University Station Pediatrics and Adolescent Medicine (608) 263-6421 Lab Hours 2880 University Avenue Monday-Friday, 8:30 a.m. - 4:30 p.m. Madison, WI 53705 Pharmacy Hours Calling Your Clinic Monday-Friday, 9:00 a.m. - 1:00 p.m. (608) 263-6421 1:30 p.m. - 5:00 p.m. • During clinic hours, your health care team will respond to your call. Pediatric After Hours Care (PAC) • All after-hours calls will be answered by a UW Health Monday-Friday, 5 p.m.-8:30 p.m. staff member. Saturday-Sunday, 8 a.m.-2:30 p.m. • Interpreter services are available at no cost. UW Health Pediatrics offers an after-hours clinic for In the event of an emergency, call 911 children who routinely see a UW Health pediatrician. This clinic offers treatment for non-routine pediatric conditions Regular appointments that arise outside of the normal clinic hours. Appointments Monday-Friday, 8 a.m. to 5 p.m. are needed. Call your clinic number to schedule an appointment. The Pediatric After Hours Clinic is located After Hours Care at UW Health University Station, 2880 University Avenue, Please call (608) 263-6421 to reach a UW Health staff Madison, WI. member or the physician on call.

Welcome! The physicians and staff at UW Health University Station Pediatrics are dedicated to provide the highest quality of care in a compassionate and patient-family centered environment. We look forward to working with you to respond to your health care needs and provide an excellent health care experience.

You and Your Health Care Team Your health care team will partner with you to provide care, involve you in decision making and anticipate your child’s future needs.

Members of Your Child’s Health Care Team • You and your child • Registered Nurse (RN) • Physician • Medical Assistant (MA) • Resident and/or Medical Student • Receptionist/Scheduler

Well-Child Visit Schedule UW Health recommends the following schedule for well-child health supervision visits that includes a physical exam as well as a developmental, behavioral, and learning assessment. Birth to 5: Newborn, 1 month, 2 month, 4 month, 6 month, 9 month, 12 month, 15 month, 18 month, 24 months 3 years to 6 years: once a year 7 years to 17 years: every 1-2 years, per provider recommendation

University Station Clinic 2880 University Avenue Madison, WI 53705 608.263.6421 uwhealthkids.org CH-332562-19 U001373

CH-332562-19 UStation Welcome Flier.indd 1 5/15/19 11:30 AM New Patient Medical Records In order to smoothly transfer your child/teen’s care to a UW Health clinic, it is important that our clinic receive a copy of their health and immunization records from your previous clinic. Please call our clinic and we will be happy to assist you with transferring records.

Clinic Appointments • Schedule an appointment by calling the clinic or using • Copays will be collected at the time of service. UW MyChart. Health accepts cash, check, MasterCard and Visa. • Time to arrive: Please arrive at or before your • Are you running late? Please call us. We will try our appointment time allowing for traffic, parking, entering best to see your child, but we may need to offer you the building and check in. the option of being seen later that day or rescheduling. • Bring your insurance card to every appointment. We • Need to cancel or reschedule? Please contact us want to ensure that our records are correct. within 48 hours of your appointment or as soon as possible. Lab Work/Test Results • You will be contacted with results within seven days • The majority of lab results are available on MyChart in unless your health care team tells you otherwise. 4 days, unless your physician posts them even sooner. Abnormal test results will be shared with you as soon as possible.

Prescriptions • Please call your pharmacy at least two business days before your medicine runs out. Your pharmacy will notify us.

MyChart At UW Health, you can access health records no matter where you are (at work, on vacation, at home) day or night via MyChart. • UW Health MyChart is a convenient, secure internet- • Parents may request access to their child’s records; based service that allows you to have health however, there are restrictions after age 12 on what information at your fingertips. can be viewed. • On MyChart you can view test results and other • Ask any member of your health care team for an medical information (medications, immunizations, activation code or visit: uwhealthmychart.org appointments, etc.) schedule simple appointments, and communicate with the health care team.

Planning Ahead Once you have an appointment scheduled for your child, your health care team will check to see if your child/teen is due for any immunizations, tests or exams. Preventive care and screening tests help find health concerns early before they become a major problem. If your child is due for an immunization or test, the care team may notify you with a MyChart message, letter or phone call.

Hospital Care If your child/teen requires hospitalization, you may choose any of the Madison hospitals covered by your health plan or insurance. UW Health pediatricians refer patients for hospital care to American Family Children’s Hospital (AFCH) which is part of UW Health.

Question/Concern Resource Contact Information Insurance Please call your insurance company (800 number on back of insurance card) Billing questions Patient Billing (608) 262-2221 (866) 841-8535 Price estimates for clinic services Priceline (608) 263-1507 Help with UW Health bills Community Care (608) 262-2221 (866) 841-8535 General assistance and questions Patient Relations (608) 263-8009 Online prescription renewal Pharmacy uwhealth.org/rx

CH-332562-19 UStation Welcome Flier.indd 2 5/15/19 11:30 AM