Community Pharmacy Signposting Document Berkshire
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Community Pharmacy Signposting Document Berkshire 2014/15 This directory has been prepared as a quick reference to help you provide support and information to your customers. To find out more detailed information about your local NHS services including locations and opening times please check NHS Choices (http://www.nhs.uk). We have done all we can to verify the accuracy of all information included but cannot be held responsible for any errors. We aim to update this document every year. We welcome your feedback. Please email [email protected] if you have any feedback or suggestions. NHS England – Thames Valley Area Team 5510 John Smith Drive Oxford Business Park South Cowley, Oxford OX4 2LH Tel: 01865 963896 Fax: 01865 337292 December 2014 1 CONTENTS SECTION 1 NHS England – Thames Valley Area Team Contacts SECTION 2 Local Representative Committees Contacts SECTION 3 Central Southern Commissioning Support Unit Contacts Clinical Commissioning Groups Contacts SECTION 4 Locally commissioned services Local Authority Offices Health and Wellbeing Board (HWB) HealthWatch England SECTION 5 Out of Hours SECTION 6 Complaints Freedom of Information Requests (FOI) SECTION 7 Other Key contacts Sexual Health Family Planning SECTION 8 Local NHS organisations Further documentation included: Appendix 1 List of local hospitals Appendix 2 List of community pharmacies in Berkshire Appendix 3 List of GP practices in Berkshire Appendix 4 List of optometrists in Berkshire Appendix 5 List of dental practices in Berkshire December 2014 2 SECTION 1 NHS England – Thames Valley Area Team Contacts FIRST POINT OF CONTACT The Primary Care Team must be informed [email protected] of any failures to open, together with details of the arrangements that have been put in place to manage the closure Primary Care Commissioning Ellie Cripps Assistant Tel: 01865 963831 Email: [email protected] Primary Care Commissioning Sarah Ayub Assistant Tel: 01865 963883 Email: [email protected] Team Administrator Wendy Nelson Tel: 01865 963896 Email: [email protected] Primary Care Commissioning Sue Williams Support - Pharmacy & Optometry Tel: 01865 963894 Email: [email protected] Assistant Contract Manager - Marian Basra Pharmacy & Optometry Tel: 01865 963862 Email: [email protected] Head of Primary Care Ginny Hope Tel: 01865 963837 Email: [email protected] Thames Valley Primary Care Agency 0118 918 3333 (TVPCA) http://www.tvpca.nhs.uk Thames Valley Local Professional Working with a range of stakeholders including Area Teams (AT), Network (TV LPN) Clinical Commissioning Groups (CCGs) and HealthWatch, the LPN for Thames Valley pharmacists facilitate regulatory compliance and provides support to local clinicians to deliver quality pharmaceutical services to their local population amongst other activities. The chair for TV LPN is Graham Jones, email: [email protected] Community Pharmacy Professional Beena Patel-Parker Advisor Tel: 0118 918 3333 Email: [email protected] Thames Valley Area Team – Julie Kerry - Assistant Director of Nursing Safeguarding [email protected] Sheila Jenkins - Safeguarding Lead [email protected] Controlled Drugs All concerns, incidents, unresolved discrepancies, unusual prescribing, dispensing errors or irregularities involving controlled drugs must be reported to [email protected] or fax: 01865 336777. Controlled Drugs Accountable Dr Ljuba Stirzaker Officer Tel: 01865 963828 Email: [email protected] Paul Norley Tel: 01865 963873 Email: [email protected] Controlled Drugs Managers Bryn Stanley Tel: 01865 963809 Email: [email protected] In particular dispensing errors must be reported on the National Reporting and Learning System (NRLS) which can be accessed from http://www.nrls.npsa.nhs.uk/report-a-patient-safety-incident/. Alternatively a report can be made through the Area Team on [email protected]. December 2014 3 SECTION 2 Local Representative Committees Contacts Local Pharmaceutical Committee (LPC) Carol Trower - Chief Executive Officer Email: [email protected] SECTION 3 Central Southern Commissioning Support Unit Contacts Smartcards Kalsoom Kayani - Registration Authority Agent Mob: 07770733192 Email: [email protected] Clinical Commissioning Groups (CCG) Contacts CCGs will work with patients and healthcare professionals and in partnership with local communities and local authorities, to provide and also design appropriate local health services. Bracknell and Ascot CCG King Edward VII Hospital, St Leonards Road, Windsor, Berkshire, SL4 3DP Tel: 01753 636872 Email: [email protected] Web: www.bracknellandascotccg.nhs.uk NHS Newbury & District CCG NHS Rivergate House, Newbury Business Park, London Road, Newbury, Berkshire, RG14 2PZ Tel: 01635 275500 Email: [email protected] Web: www.newburyanddistrictccg.nhs.uk NHS Wokingham CCG Chalfont Surgery, Chalfont Close, Lower Earley, Reading, RG6 5HZ Tel: 0118 929 9469 Email: [email protected] Web: www.wokinghamccg.nhs.uk NHS Slough CCG King Edward VII Hospital, St Leonards Road, Windsor, Berkshire, SL4 3DP Tel: 01753 860441/01753 636046 Email: [email protected] Web: www.sloughccg.nhs.uk Windsor, Ascot and Maidenhead CCG King Edward VII Hospital, St Leonard’s Road, Windsor, SL4 3DP Tel: 01753 860441 E-mail: [email protected] Web: www.windsorascotmaidenheadccg.nhs.uk NHS South Reading CCG 57-59 Bath Road, Reading, Berkshire, RG30 2BA Tel: 0118 982 2738 Email: [email protected] Web: www.southreadingccg.nhs.uk NHS North and West Reading CCG 57-59 Bath Road, Reading, RG30 2BA Tel: 0118 950 3094 Email: [email protected] Web: www.nwreadingccg.nhs.uk December 2014 4 SECTION 4 Locally Commissioned Services Palliative Care Drugs Scheme Sanjay Desai Email: [email protected] Sexual Health Trevor Keable (for main sexual health services including GUM and contraception) Email: [email protected] West Berkshire Public Health and Wellbeing Team Manawar Jan-Khan - Lead Commissioner Email: [email protected] Pharmacies deliver Emergency Hormonal Contraception and GP practices deliver on insertion and removal of IUCD and LARC (contraception) Health Checks Edward Clintworth Email: [email protected] Smoking Cessation Smoke Free Life Berkshire Tel: 0800 622 6360 or text QUIT to 66777. Website: www.smokefreelifeberkshire.com Substance misuse & DAAT (Drug and Alcohol Team) Bracknell Forest DAAT Tel: 01344 312360 Email: [email protected] Address: New Hope, Units 16/17, Market Street, Bracknell, Berkshire, RG12 1JG Reading Kay French – DAAT Manager Tel: 0118 9374552 / 07515 314727 Integrating Recovery in Services (IRiS) Rachel Hassan - IRiS Borough Manager Tel: 0118 955 7333 / 07714 601667 Health, Access & Engagement 38 Queens Road, Reading, RG1 4AU Tel: 0118 956 7441 Treatment & Recovery Skylight House, 4 Waylen Street, Reading, RG1 7UR Tel: 0118 955 7333 Recovery & Wellbeing 159 Oxford Road, Reading, RG1 7UY Tel: 0118 959 6118 Source (RBC Young People’s Drug & Alcohol Service) 16 North Street, Reading, RG1 7DA Tel: 0118 901 5666 December 2014 5 Substance misuse & DAAT (Drug and Alcohol Team) (continued.......) Wokingham Kathryn Plummer - Commissioning Manager (Community Safety and Family First) Email: [email protected] SMART - Drug And Alcohol Recovery Service Tel: 0118 977 2022 Email: [email protected] Address: SMART, 38 Station Road, Wokingham, Berkshire, RG40 2AE West Berkshire Public Health and Wellbeing Team Ian Wootton - Lead commissioner Email: [email protected] Providers The Edge (For young people under 18 years) Tel: 01635 582002 Website: [email protected] Turning point (For adults) Tel: 01635 237795 Website: [email protected] Royal Borough of Windsor and Maidenhead Lucky Grewal - DAAT Support Assistant Tel: 01628 796362 Email: [email protected] Address: DAAT Office, Reform Road, Maidenhead, Berkshire , SL6 8BY SMART - Drug And Alcohol Recovery Service Tel: 01628 796732/33 Fax: 01628 683358 Email: [email protected] Address: SMART, C/o DAAT Office, Reform Road, Maidenhead SL6 8BY Slough Slough Treatment Service (for service user queries) Telephone: 01753 692548 Email: [email protected] Slough Drug & Alcohol Action Team (for payment queries) Telephone: 01753 875021 Email: [email protected] Child Protection West Berkshire Local Safeguarding Children Board (LSCB) Safeguarding Board Officer, West Street House, West Street, Newbury, Berkshire, RG14 1BZ Tel: 01635 503159 Website: http://www.westberkslscb.org.uk If you think that a child or an adult is in immediate danger, phone 999. If you would like to discuss a potential concern you can contact your local social care office or the safeguarding lead nurse in your area. You can also get advice and help from NSPCC helpline on 0808 800 5000 or get help via email on [email protected]. December 2014 6 Berkshire Safeguarding Team Debbie Hartrick - Designated Nurse (Berkshire East) Email: [email protected] Jenny Selim - Designated Nurse (Berkshire West) Email: [email protected] Local Authority Contacts Bracknell Forest Council Time Square, Market Street, Bracknell, Berkshire, RG12 1JD Tel: 01344 352000 Reading Borough Council Civic Centre, Reading, RG1 7AE Tel: 0118 937 3797 Slough Borough Council Landmark Place, High Street, Slough, SL1 1JL Tel: 01753 475111 West Berkshire Council The Town Hall, Newbury, RG14 5AA Tel: 01635 42400 The Royal Borough of Windsor and Maidenhead